13 MAY 2017 ISSUE 392
04 03 REPORT
PwC Unveils Impact of Global Trends on Travel
DHA SIGNED MoU WITH RETREAT PALM DUBAI
12 MANDARIN ORIENTAL TO MANAGE SECOND DUBAI ADDRESS
08 Technology
16 Rendezvous 17 International
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS
Dubai International Registered Passenger Growth
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel JOURNALISTS Ellen Petty Maria Sabova CONTRIBUTORS Panayiotis Karanicholas Anna Spyrou Dominique Christou DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis
Dubai International
DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com
According to Dubai Airports, passenger traffic at Dubai International climbed 7.4 percent during the first quarter of the year, with the hub welcoming 22,496,596 travellers compared to 20,948,690 during the corresponding period in 2016.
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he average number of passengers per flight in the first three months of the year was 224, compared to 209 in 2016, showing an increase of 6.8 percent. In terms of source markets, Eastern Europe was the fastest expanding segment, followed by Asia, up 33.3 percent and 22.6 percent, correspondingly India remained the top destination country during the period under review, with a total of 3,031,866 passengers while London topped the list of destination cities with 974,950 travellers.
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
Arab Tourists Visiting Egypt Soars
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com
MENA EXCHANGE RATES
as of
2
11.5.2017
COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
109.38
Egypt (EGP)
Pound
18.10
Iran (IRR)
Rial
32,452.13
Iraq (IQD)
Dinar
1,168.96
Kuwait (KWD)
Dinar
0.31
Lebanon (LBP)
Pound
1,511.65
Libya (LYD)
Dinar
1.39
Morocco (MAD)
Dirham
9.94
Syria (SYP)
Pound
214.34
Tunisia (TND)
Dinar
2.43
Yemen (YER)
Rial
250.41
Egypt
H.E. Yehia Rashed, minister of tourism, Egypt, revealed that Arab countries represent the strongest source market for Egypt tourism, accounting for 36.3 percent of total visitors in 2016.
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eanwhile, in the first quarter of this year, the North African country welcomed a 38.8 percent year-on-year increase in Arab arrivals, following the upward trajectory seen in 2016, where two million tourists from the region visited, 13.2 percent more than in 2015. While mentioning that Egypt’s participation in ATM is to further encourage and attract tourists from Arab countries, Rashed added that in 2016, Saudi Arabia ranked first as the feeder market, with 570,000 tourists, followed by 180,000 Jordanians, 150,000 Kuwaitis and 86,000 Lebanese visitors.
13 MAY 2017
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WEEKLY NEWS REPORT
PwC Unveils Impact of Global Trends on Travel IN A REPORT TITLED GLOBAL MEGATRENDS AND THEIR IMPACT ON THE MIDDLE EAST’S TRAVEL AND TOURISM INDUSTRY, PwC UNCOVERED FIVE TRENDS ACROSS THE WORLD THAT ARE SET TO TRANSFORM TOURISM IN THE MIDDLE EAST.
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he first theme identified was demographic and social change. Over the past decade, the region has led the emerging market population boom with 40 percent of the people under the age of 25. With this, the travel industry, historically designed to cater to middle aged tourists from advanced economies, must adapt to meet the needs of a wider variety of demographics which will in turn bring a new age of innovation. PwC also highlighted the shift in global economic power as an important factor to consider. Thanks to the Middle East’s geographical location, it is in the centre of some of the fastest growing markets, including two of the most increasingly important outbound markets, India and China. As these emerging economies continue to grow, the region has to ensure it takes proactive steps to attract such visitors. As a hub for aviation, tourism and logistics, Dubai has successfully transformed into a key link between the East and West yet, the emirate, along with other destinations in the region, has to develop more budget-friendly accommodation options in order to attract more travellers from emerging markets, according to PwC. Accelerating urbanisation was listed as the third global trend to impact the region, as the Middle East is one of the most urbanised destinations in the world. PwC reported the USD4 trillion of projects in the region present the opportunity for country’s to ensure infrastructure and urban spaces function optimally. Meanwhile, climate change and resource scarcity was underscored as another important global trend, with water forecast to be a significant issue in the Middle East in the coming decade. Currently, the GCC relies on 70 percent of its water, while consumption is set to grow by a third by 2020. In light of this, and hotter summers, PwC outlined that stakeholders need to implement measures to ensure sustainability. Finally, PwC named technological breakthroughs as another factor to consider. As tourism becomes increasingly disrupted by digitisation, the industry will require new skills and a shift in strategy. The GCC has among the highest smartphone penetration in the world, reaching 78 percent in the UAE and 77 percent in Saudi Arabia. The shift to digitisation is expected to impact all aspects of tourism, from influencing travel decisions, to feedback and improving the delivery of products and services. Commenting on the report, Martin Berlin, Middle East partner and global deals real estate leader, PwC, noted, “[...] New winds of change will require further transformation within the region’s travel and tourism industry.”
13 MAY 2017
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WEEKLY NEWS
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DHA Signed MoU with Retreat Palm Dubai
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he property is set for a soft opening in the summer and is hailed as the first holistic health and wellness resort in the Middle East, aiming to drive wellness tourism in the region. This collaboration is in line with the vision of the Dubai Health Experience programme, which is overseen and implemented by the DHA. The 255-key upscale property will boast the first Rayya wellness centre offering allinclusive retreat packages for mental and physical well-being, as well as an access to world-class wellness consultants, in addition to bespoke nutritional programmes available across four dining outlets.
DHA and The Retreat Palm Dubai MGallery by Sofitel representatives
The Dubai Health Authority (DHA) has recently signed a memorandum of understanding (MoU) with The Retreat Palm Dubai MGallery by Sofitel hotel.
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t the World Tourism Organization (UNWTO) & Arabian Travel Market (ATM) Ministerial Forum, it was confirmed that sustainability and inclusive economic growth are the key drivers of Ras Al Khaimah’s tourism. Patronised by H.E. Sultan bin Saeed Al Mansoori, minister of economy, UAE, the panel focussed on tourism’s contribution to sustainable growth and diversification in the MENA region and gathered high profile industry leaders. During his speech, Haitham Mattar, CEO, Ras Al Khaimah Tourism Development Authority, emphasised the importance of collaboration between tourism stakeholders and revealed that sustainability has been identified as a major pillar of Ras Al Khaimah’s tourism strategy, Destination 2019, which aims to protect the emirate’s unique landscapes and authentic heritage, while achieving ambitious arrival targets.
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UNWTO & ATM Ministerial Forum
Ras Al Khaimah Committed to Sustainability
13 MAY 2017
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WEEKLY NEWS
BJFCo Signed Agreement with BIA
Dubai Chamber of Commerce to Boost Trade
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13 MAY 2017
ahrain Jet Fuel Company (BJFCo), a joint-venture company between the Oil and Gas Holding Company and Bahrain Airport Company (BAC), has recently signed Aviation Fueling Restructuring Agreements which are expected to provide a more efficient aviation fuel supply and accelerate maintenance processes at Bahrain International Airport (BIA). Commenting on the milestone, Mohamed Yousif Al Binfalah, CEO, BAC, stated, “This restructuring brings together a wealth of local and international expertise in line with industry best practices for a more effective and competitive sector. We look forward to the beginning of a new era, with more streamlined processes, and we embrace this joint effort to further position BIA as a major regional aviation hub.”
ubai Chamber of Commerce and Industry recently unveiled plans to open a new representative office in Buenos Aires, its second office in Latin America. The announcement came during a meeting between H.E. Gabriela Michetti, vice president, Argentina, and a high-level delegation from Dubai on a trade mission to Latin America. This was followed by a visit to São Paulo, where the chamber’s eighth representative office was inaugurated. H.E. Hamad Buamim, president, Dubai Chamber of Commerce and Industry, explained that the new office in Buenos Aires will explore and identify new trade and investment opportunities for businesses in the UAE, while also working to attract more Argentine companies.
H.E. Hamad Buamim right
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WEEKLY NEWS AGENTS
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Appeal of Traditional Agents Grows Participants of Arabian Travel Market's 2017 Digital Transformation Summit learnt that traditional travel agencies are regaining popularity after years of tough competition with online travel agents as travellers are increasingly seeking bespoke services.
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Rove Offers Vietnam Adventurer
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ove has further expanded its list of destinations with the addition of tours in Vietnam. Designed with both casual and enthusiast adventurers in mind, tours of remote reaches of Northern Vietnam include activities such as trekking, cycling and kayaking, and focus on ensuring that travellers are given the opportunity to engage with local communities. Struan Robertson, founder, Rove, noted, “It would have been pointless to launch Vietnam before we had worked out the best way to differentiate ourselves from the standard offerings, [...]. Our new tours do more than delve into the incredible natural scenery of the country. They also place an equal importance on enabling interactions with the people that call this place their home.”
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ddressing the summit, Benjo Van Laar Hoven, CEO, Prizm, advised travel agents to converge operations to digital and social media platforms in order to safeguard business as online connectivity continues to soar. He further pointed out the need to focus on value-based packages while also increasing transparency in pricing structures. Stressing the importance of innovation in the sector, Hoven, noted, “[…] Online is no longer a different sector of the industry, but can become a platform for both traditional advisory and self-booking models to co-exist on.”
Nirvana and GI Aviation Teamed Up
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irvana Travel & Tourism unveiled plans to collaborate with GI Aviation in order to use the latter company’s private aircraft and support services. GI Aviation is hailed as one of the first companies in the Middle East to offer cost-efficient private air travel on state-of-the-art Swissmade, high-speed, turboprop aircraft. Its private charter service is expected to encourage new clients and stimulate Nirvana Travel & Tourism's market share. Commenting on the partnership, Marios Belidis, general manager, GI Aviation, stated, “The agreement is a testament to the strong role of Nirvana Travel & Tourism in the UAE and we consider this collaboration to be one of GI Aviation’s most important relationships […].”
From left: Omar Al Ali, executive director, communications and projects, Nirvana Travel & Tourism and Belidis
13 MAY 2017
WEEKLY NEWS TECHNOLOGY
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handy Smartphone to Transform UAE Tourism In a bid to promote the UAE as a burgeoning global tourism and MICE destination, du has announced a partnership with Tink Labs Limited, to introduce handy, an innovative, in-room smartphone for hotels, set to offer country-wide connectivity to guests at four- and five-star properties in Dubai.
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handy in-room kit
ousuf Lootah, executive director, development and investments, Dubai Department of Tourism and Commerce Marketing, explained,“ Our goal is to continue adding life to life for everyone in the UAE and providing innovative solutions that promote the happiness of travellers when visiting this nation and its hotels. handy is a disruptive service and first for the UAE market.”
AccorHotels Enhance Online Solutions
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ollowing on from the procurement of Fastbooking in 2015, AccorHotels has announced the acquisition of Availpro, a European software provider to hoteliers with more than 6,500 clients. The consolidation of these two major platforms will create one of the leading European digital services providers for independent properties, set to be the third
largest global player in its sector. Aiming to help properties in an expanding and highly competitive sector, the combined companies will work to benefit hoteliers that are increasingly calling for decision-support solutions. Hotels now have access to a range of management tools and assistance services to enhance online distribution and increase revenues.
Onur Air Goes Live with Travelport
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ravelport and Onur Air have announced their new, multi-year partnership through signing of a full content agreement. As a result, the Turkish low-cost carrier will enjoy the benefits of having its products, branded fares and ancillaries live on the travel commerce platform, making it easily accessible to a network of over 68,000 Travelport-connected travel agencies and corporate travel buyers ready to search, sell and book. Elmira Tulunay, international sales manager, Onur Air, said, “This agreement with Travelport is a great opportunity for our business, as [its] pioneering technology will support us to more effectively satisfy the demands of our customers. Travelport’s solutions will increase our visibility and sales growth and maximise the level of personalisation in our services.”
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Royal Jordanian Revamps Technology
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oyal Jordanian (RJ) has expanded its technology partnership with NAVBLUE, enabling the carrier to benefit from the provider’s N-Flight Planning Solution, designed to enhance safety and effectiveness. Among other NAVBLUE programmes, which the carrier has used since 2014, the addition of the optimisation flight planning solution is expected to achieve a two percent fuel saving, 20 percent improvement of staff productivity and more efficient aircraft utilisation, among other features. Radi Radi, director, integrated operations centre, RJ, shared, “We are committed to our customers and continuously look to find innovative ways to provide them with the best service, routes, aircraft whilst ensuring the safest approach and the implementation of NAVBLUE’s award winning N-Flight Planning Solution will greatly help us achieve this.”
13 MAY 2017
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WEEKLY NEWS ACCOMMODATION
Emaar Partnered with Aldar
Hilton Boasts Significant GCC Presence
13 MAY 2017
Vida Hotels and Resorts, managed by Emaar Hospitality Group, has recently signed a partnership agreement with Aldar Properties to launch two projects on Al Reem Island. Rendering of Vida Beach Reem Island Abu Dhabi and Vida Residences Beach Reem Island Abu Dhabi
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ccording to STR, Hilton Hotels & Resorts has the largest active pipeline in the GCC in terms of both rooms and properties, with more than 16,000 keys under construction and scheduled to open before 2020. The six GCC markets represent more than a third of the group’s total pipeline rooms, with 21,000 rooms signed in total. Carlos Khneisser, vice president, development, Middle East, North Africa and Turkey, Hilton Hotels & Resorts, said, “Our active pipeline […] in the GCC is more than double the number of our nearest competitor. The deals we are signing are not just there on paper, they are quickly progressing through design and construction.”
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cheduled to open in 2020, the 262-room Vida Beach Reem Island Abu Dhabi and 192-key Vida Residences Beach Reem Island Abu Dhabi will feature diverse food and beverage offerings, spa and fitness facilities as well as conference spaces. Olivier Harnisch, CEO, Emaar Hospitality Group, commented, “The expansion to Abu Dhabi further highlights our strong competencies in undertaking mixed-use projects and delivering outstanding service. We will continue to explore growth opportunities in the UAE and beyond by delivering an exceptional hospitality experience focussed on delivering warmth, simplicity and youthful vitality.”
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WEEKLY NEWS ACCOMMODATION
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Swiss-Belhotel Reinforces Egypt Presence
Jannah Hotels & Resorts to Debut in Sharjah
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wiss-Belhotel International has announced its further expansion in Egypt with the signing of Belresort Marseilia Beach 4, set to welcome its first guests in 2020. The 150-key address is being developed as an upscale four-star resort located in Sidi Abd El Rahman Bay and promises to offer exceptional recreational facilities and dining options. The new addition strengthens the company's footprint in Egypt, one of its key growth markets, with over 2,296 rooms in development across four hotels. Laurent Voivenel, senior vice president, operations and development, Middle East, Africa and India, SwissBelhotel International, said, “[…] Combining the highest quality standards with local hospitality and excellent value, we are well-equipped to meet the needs of discerning international and domestic travellers.”
Meeras Gives Guests a Sense of Royalty
Rendering of Belresort Marseilia Beach 4
Rendering of Jannah Al Khan Hotel & Spa
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annah Hotels & Resorts has announced a mixed development luxury destination Jannah Al Khan Hotel & Spa, which will boost Sharjah’s hospitality offerings with a hotel, shopping mall, dining outlets, office units, apart-hotels and residential apartments. Marking the brand’s debut in the emirate, the 57-storey complex, located on Al Khan Lagoon, will feature worldclass facilities, including children’s playground and parks, indoor and outdoor swimming pools, a health and fitness club, a helipad, business lounges and conference rooms, among others. “[…] This massive project expects to set a new high watermark for superlative experiences, which creates the ideal market for which the mixed-use Jannah Al Khan Hotel & Spa will cater to,” commented, H.E. Mohammad bin Abdulaziz bin Rubaya al-Muhairy, chairman, Al Rubaya Group.
Shangri-La Al Husn Redefined
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hangri-La Hotels & Resorts has unveiled plans to relaunch Shangri-La Al Husn Resort & Spa as a standalone property in October, following upgrades to its facilities. The hotel was previously part of the adjacent Shangri-La Barr Al Jissah Resort & Spa, an integrated destination resort comprised of the family and leisure-focussed properties. Following renovations to its dining venues and wellness areas, the address will offer a more relaxed vibe, encouraging adults and guests over the age of 16. In particular, privacy and serenity will prevail at the resort’s exclusive private beach and infinity pool, which will be reserved for the use of the property’s guests.
Shangri-La Al Husn Resort & Spa
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ubai Gourmet, part of Meeras, is set to launch its Qasr Al Sultan Boutique Hotel in September at Qasr Al Sultan, a family lifestyle and heritage destination. The hotel will combine the luxury and natural elements of Dubai’s landscape, incorporated in 12 spacious 100m2 royal villas designed to complement the fine dining and cultural experiences that are already on offer. With privacy at the forefront of the design, villas will have private entrances, parking, and a secluded garden, while 24-hour in-room services and a personal butler will be available on request. Additionally, the hotel will feature a conference room with space to accommodate 50 guests.
13 MAY 2017
WEEKLY NEWS ACCOMMODATION
Marriott on Track with Ambitious Expansion
Mandarin Oriental to Manage Second Dubai Address
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arriott International continues to strengthen its position across the Middle East and Africa (MEA), with 29 new properties set to open in the region this year, boasting a total of 6,815 keys. These additions will bolster the operator’s existing collection of 247 hotels, 54,000 rooms and 17 brands in 30 countries across MEA. The group’s presence in the Middle East will be reinforced with the openings of 15 addresses in the UAE, Egypt, Saudi Arabia and Jordan. Meanwhile Africa is set welcome 14 new hotels. Alex Kyriakidis, president, Middle East and Africa, Marriott International, said, “[...] The unmatched breadth and depth of Marriott International’s brand portfolio uniquely positions us to cater to the increased demand of the rapidly-expanding cadre of affluent travellers.”
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andarin Oriental Hotel Group has announced that it will manage a second luxury hotel and branded residences in Dubai, slated to open in 2020. Located in downtown Dubai, the property will complement the group’s Mandarin Oriental Jumeirah Beach, Dubai, currently under construction and set to welcome first guests in 2018. The second address will be a part of a 63-storey mixed-used Wasl Tower and will boast 257 guestrooms, suites and serviced apartments along with 144 luxurious residences. The complex will feature the group’s signature food and beverage outlets, a club lounge, a cigar room and a cake shop as well as the state-of-art spa and extensive banqueting and meeting spaces.
Rendering of Wasl Tower
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HMH Launches Bahi H&R
Damac Announces Golfotel
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ospitality Management Holding (HMH) has presented Bahi Hotels & Resorts, a new five-star hotel brand designed for luxury segment. Defined around distinctive ambiance, refined luxury, exceptional quality and superior service, the brand’s first flagship will be The Ajman Palace Hotel, soon to be relaunched as Bahi Ajman Palace Hotel. While confirming that future rebranding projects across the region will be announced, Brett Schafer, CEO, Faisal Holding, noted, “It is an exciting time for the travel industry whereby we have witnessed nearly 50 percent growth in luxury travel over last five years. In keeping with our commitment to deliver the highest service standards, Bahi is designed to maximise further our brand offering and allows us to exceed the high expectations of premium travellers.”
Rendering of Bahi Ajman Palace Hotel
AKOYA Oxygen
AMAC Properties has announced Golfotel, a premium five-tower property surrounded by a golf course. Boasting 2,000 contemporary rooms with views of the course, the address will boost hospitality offerings around AKOYA Oxygen, a 46ha golf community. Not limited to golfers, the property will feature international restaurants, a lounge, a gym and an outdoor swimming pool. While expressing that DAMAC Properties has brought a new level of living to Dubai's golf community, Niall McLoughlin, senior vice president, DAMAC Properties, said, “[…] What we are offering is even more lucrative owing to the unique setting in a golf community – such properties usually command a premium because of their location.”
13 MAY 2017
WEEKLY NEWS AIR flydubai Made its Mark at KITF
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lydubai recently participated at the Kazakhstan International Tourism & Travel Fair (KITF) in Almaty. The airline showcased its product offerings, including OPEN, a new rewards programme which has been designed to simplify the earning and spending of reward points. Visitors had the opportunity to participate in a raffle to win a return trip for two to Dubai, whilst experiencing the airline’s business class service. Commenting on the event, Jeyhun Efendi, senior vice president, commercial, UAE, Europe, Middle East and CIS, flydubai, said, “[…] flydubai is committed to making travel more convenient and supporting tourism and trade between Dubai and Kazakhstan, as Kazakhstan prepares to host the EXPO 2017.”
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Turkish Airlines Reports GCC Tourist Growth
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ccording to Turkish Airlines, in 2016 there was a significant boost in the number of inbound tourists to Turkey from the GCC region, with a 10.5 percent surge in the number of travellers visiting the country compared to 2015. The data, showed that Saudi Arabia marked the biggest growing source market, with a year-onyear jump of 18 percent, reaching 530,410 arrivals. Meanwhile, the second largest increase in tourist numbers was from the UAE, up 14 percent. The airline also reported that the top three outbound GCC destinations from Turkey were Jeddah, Dubai and Kuwait.
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Qatar Airways Boosts Bali Frequency
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n May 07, Qatar Airways launched a third direct daily flight from Hamad International Airport to Bali Ngurah Rai International Airport. The additional service operated with Boeing 787 Dreamliner follows high demand on the route and will increase the number of daily seats available on the nonstop schedule by 35 percent. H.E. Akbar Al Baker, CEO, Qatar Airways Group, commented, “The start of triple daily non-stop services from Doha to Bali Denpasar offers passengers from our global network even greater access to this popular leisure destination with smooth international transfers and a variety of times to suit their own schedules.”
13 MAY 2017
WEEKLY NEWS AIR
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Air Malta to Relaunch Tunisia Service
Etihad and Jet Airways Promote India
Fort Djerba Tunisia
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ir Malta is reconnecting Malta to North Africa following the restart of scheduled services between the islands and Tunis Carthage Airport as of June 26. The new schedule will be operated three times weekly on Mondays, Wednesday and Fridays. Set to increase connectivity between Tunisia and Europe, with a short transit time though Malta International Airport, the carrier will also provide full cargo services on the route, thus facilitating the movements of goods. “Now that the situation in Tunisia has stabilised, we want to be amongst the first airlines to connect Europe with the country again,” said Paul Sies, chief commercial officer, Air Malta.
Oman Air Celebrates Manchester Daily Flight
iming to promote tourism in India, Etihad Airways and its strategic partner Jet Airways have signed a memorandum of understanding (MoU) with the Government of Maharashtra. Under the agreement, the three bodies will pool marketing resources to participate in travel trade events in key international markets such as the UK, while also promoting the destination through advertising campaigns and inbound familiarisation trips. Commenting on the agreement, Shri Jaykumar Rawal, chief minister, Maharashtra, said, “[…] This MoU is the beginning of a strategic partnership with two leading and most important international airlines to attract as many international tourists as possible. Our aim is to jointly put in place the best strategies and practices to increase Maharashtra’s marketing footprint and position it as the most preferred destination.”
Gulf Air Expands Network in Georgia
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13 MAY 2017
Georgia
Manchester
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n May 01, Oman Air celebrated its inaugural flight from Muscat International Airport to Manchester Airport. The daily flight to the UK hub, operated with an Airbus A330-200, represents the carrier’s third daily frequency to the UK and is expected to further boost the already strong political, economic and social links between the two countries. Additionally, the direct flight will open up easy access to the carrier’s outstanding range of destinations from both Muscat and Manchester with over 27 locations having connectivity within three hours in both directions. The launch of the new route came in response to significant customer demand and also demonstrates Oman Air’s commitment to continuing its ambitious and dynamic programme of fleet and network expansion.
ulf Air recently signed a partnership agreement with Voyager, an inbound travel agency based in Georgia, making it the carrier’s general sales agent in the country. Furthermore, from June 22, Bahrain’s flag carrier will operate three weekly direct flights to and from Shota Rustaveli Tbilisi International Airport, catering to travellers from the GCC, MENA, Indian subcontinent and far east regions. Commenting on the signing, Ahmed Janahi, chief commercial officer, Gulf Air, said, “[…] Voyager was the first company that worked closely with the GCC market to promote Georgia as an attractive travel destination for travellers from the region and we are looking forward to the support that their experience will bring to our operations.”
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RENDEZVOUS
Q & A with
level of waste occurring in hotels, from food wastage to energy consumption. At Fairmont Ajman, we are committed to implementing environmental procedures and practices in order to reduce the impact of our activities and to enhance the long-term sustainability of the community and to drive the change towards positive hospitality.
FRANCIS DESJARDINS GENERAL MANAGER, FAIRMONT AJMAN
SUSTAINABILITY HAS BECOME A PRIORITY FOR COUNTRIES IN THE GCC REGION AND GLOBALLY, EMPHASISING THE ROLE OF THE TOURISM INDUSTRY IN CREATING POSITIVE IMPACT. FRANCIS DESJARDINS, GENERAL MANAGER, FAIRMONT AJMAN, REVEALS HOW AJMAN’S HOSPITALITY SECTOR PAVES THE ROAD TOWARDS SUCH GOALS.
TRAVEL TRADE WEEKLY: With Ajman setting green economy as one of the pillars to build its future on, what do you believe are the reasons behind placing an emphasis on the tourism industry in achieving these goals? FRANCIS DESJARDINS: Tourism does indeed play a crucial role in sustainability and green economy. The hotel industry in Ajman is expanding rapidly with both domestic and international tourist arrivals. This translates to potentially higher
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TRAVEL TRADE WEEKLY: With tourism’s potential to make this positive impact, the cooperation between hoteliers and authorities appears crucial. How does such collaboration translate into action? FRANCIS DESJARDINS: With Fairmont Ajman being one of the key tourism partners operating in this destination, it is extremely vital that we do everything in conjunction with Ajman Tourism Development Department and the Ajman Centre of Corporate Social Responsibility (Ajman CSR) when it comes to sustainable initiatives. The hotel has, for instance, cooperated with charitable organisations to collect and distribute used clothes from colleagues and guests to donate to people in need. We are always keen to invite them [the authorities] and the local community in other CSR activities, such as beach clean-up day, orphans fun day in March and a desert clean-up day. Aside from green initiatives, we also aim to give back to the community. One of the initiatives we have made so far is cooperating with Ajman CSR in a blood donation drive to ensure that hospitals and medical centres have enough stock of different blood groups in supply. TRAVEL TRADE WEEKLY: What procedures have you implemented in terms of environmental protection and resource efficiency? FRANCIS DESJARDINS: Some of the energy saving practices we currently implement include switching-off steam boilers at night, setting chiller temperatures at a controlled sequence in accordance with operations and demand, switching-off lights in areas not in use, and timed programming for all air handling and extraction units. In the future, our aim is to instill practices such as installation of motion sensors in staircases and additional timers in kitchen equipment, treatment of grey water and replacing all lighting systems to LED. We are planning to convert a sec-
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tion of our existing garden into a herb garden where our chefs [will] grow lemon trees, rosemary, chili pepper, basil, among other vegetables, for usage in our restaurants. To keep us on track towards achieving our sustainability goals, we have appointed a Sustainability Committee. Made up of colleagues from each department, they discuss, among other things, best practices we can implement in order to conserve energy and reduce water consumption and wastage. TRAVEL TRADE WEEKLY: Sustainable conduct does not only involve hotel staff but also guests. How do you ensure their cooperation? FRANCIS DESJARDINS: There is a section in our in-room guest service directory where guests can read to understand our sustainability journey and our CSR key pillars. We also try to involve guests in all our CSR initiatives by inviting them to participate in activities [...]. Our company is committed to making a difference in the communities where our guests and colleagues live and work. We have a group-wide programme encouraging guests to reuse their towels during their stay as opposed to requesting for a fresh one daily. 50 percent of the savings on laundry expenses generated by this initiative are used to fund reforestation and agro-forestry projects. […] TRAVEL TRADE WEEKLY: How is the sustainable strategy expected to shape and change Ajman hospitality industry in the years to come? FRANCIS DESJARDINS: It is extremely vital that hotels in Ajman recognise the importance of our commitment to mother earth and to pursue progress without compromising the fundamental needs of our future generations. Recycling [...], purchasing in bulk to avoid wastage, and [so on] are some important strategies that will help change Ajman's hospitality industry [...]. The beauty of Ajman is that, being the smallest emirate in the UAE, it is easier to impact and come together as a community towards an active environmental movement. Canvassing for each and everyone’s support towards the preservation of natural resources and adherence to social values will definitely help the emirate to be amongst the leading emirates in driving sustainable and eco-tourism 13 MAY 2017
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Cyprus Welcomes New Boutique Hotel
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n April 30, Louis Infinity Blu, a member of Louis Hotels, opened its doors in the Cypriot coastal village of Pernera. Featuring 50 rooms, including superior studios, and suites, the new address is inspired by the endless blue Mediterranean Sea. Among other amenities the new property offers an outdoor pool surrounded by a sunbathing deck along with an astonishing open kitchen restaurant and pool bar with sea views. The luxury, adults-only property also boats a garden which leads down to the award-winning Blue Flag-listed Pernera Bay.
13 MAY 2017
WEEKLY NEWS INTERNATIONAL Hyatt Centric Expands Chicago Portfolio
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ollowing a rebrand to target millennialminded traveller, Hyatt Centric Chicago Magnificent Mile has opened, the second Hyatt Centric-branded address in Chicago. Previously known as Hyatt Chicago Magnificent Mile, the property features 419 units, including 96 corner king guestrooms and executive suites along with an indoor pool, a fitness centre and spacious events spaces. The hotel also offers local-inspired activities, including live musical entertainment, wine tasting, among other events. Doug Dean, general manager, Hyatt Centric Chicago Magnificent Mile, enthused, “[…] The Hyatt Centric hotel guest is curious, independent and hungry for authentic experiences, and our team of dedicated colleagues is excited to introduce our new hotel to both loyal and new guests.”
Dusit to Imprint Bangladesh’s Hospitality Market
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urther expanding its global footprint, Dusit International announced the opening of Dusit Princess Dhaka, the group’s first property in Bangladesh, under a long-term arrangement with a subsidiary of Lakeshore Hotels. Slated to open at the end of this year, the property will boast 80 guestrooms and 10 suites spread over 13 floors. All rooms will feature a modern yet comfortable design, while facilities will include an all-daydining restaurant, a meeting room, and recreational amenities such as a rooftop swimming pool. Lim Boon Kwee, chief operating officer, Dusit International, enthused that dynamic partnerships such as this are vital to the company’s sustainable and profitable growth worldwide.
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TRAVEL CHANNELS
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Etihad Supports Year of Giving Al Habtoor Discussed Higher Education
I Al Habtoor
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iming to provide his social media followers a face-to-face open platform for discussion on a range of issues, Khalaf Ahmad Al Habtoor, chairman, Al Habtoor Group, hosted a third Open Talk session. For the first time, Al Habtoor opened the forum exclusively to students from Al Ain University of Science and Technology and University of Dubai, giving them an opportunity to ask questions on different topics covering politics, economy and education. Al Habtoor highlighted the significant role of higher education in the UAE as more people are choosing universities in the country instead of abroad. He also added that further developments need to be done in order to transform UAE into an educational centre of excellence and research hub.
n support of the UAE’s Year of Giving, Etihad Airways unveiled plans for a new philanthropic project confirming that it will donate AED1 (USD0.27) to Emirates Red Crescent Society from every flight ticket sold in the UAE. Moreover, Airbus A380s will feature decals to promote the UAE Year of Giving across its route network and the airline is offering free cargo space for humanitarian causes. Peter Baumgartner, CEO, Etihad Airways, commented, “We are proud to embrace the Year of Giving, a remarkable initiative which truly reflects the Emirati spirit of philanthropy. This donation is one of many philanthropic initiatives we are announcing throughout 2017, in a mission to embed giving within our corporate culture and in the way we do business.”
KAHF Blessed 50 Newlyweds
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he Khalaf Ahmad Al Habtoor Foundation (KAHF) sponsored a mass wedding ceremony under the initiative called The Wedding of Giving, in collaboration with Emarat Al Youm newspaper. The ceremony, which took place at The Westin Dubai Al Habtoor City, saw 50 couples get married on April 18. Khalaf Ahmad Al Habtoor, founding chairman, Al Habtoor Group, who distributed AED2 million (USD545,000) to the newlyweds, stated, “Our contribution to the initiative is motivated by our sense of moral obligation and duty. [KAHF] supports many local initiatives. It is important that we uphold and promote the values of marriage, as well as our cultural values. This is important for the continuity of our country.”
Abu Dhabi Presents Art of Collage Al Qattara Arts Centre
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bu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) has launched Collage Exhibition, showcasing mixed-media artwork of local and regional artists, open to public until June 15 at Al Qattara Arts Centre. As a part of TCA Abu Dhabi’s regular cultural programme, the exhibition presents collage as a persistent form of digital and traditional art in the UAE. Using different elements and techniques to create final result, the collages on display convey different messages and meanings, which the exhibition aims to explore, along with encouraging the dialogues embedded within the artwork through both the cohesive and contradictive media used to create it.
13 MAY 2017
PHOTO ALBUM
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The organising committee of the 4th Arab Women Sports Tournament announced that martial arts will be included in the event in February 2018
du and Tink Labs representatives signing a partnership agreement for handy in-room smartphone device
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to.
Royal Rose Abu Dhabi has been awarded the title of Best Family Hotel in the Region for 2017 by The Arab Center for Tourism Media
Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Etihad Airways Group kicked off start Autism Awareness Motorcycle parade in partenership with Emirates Autism Society
13 MAY 2017
Saudi Commission for Tourism and Cultural Heritage displayed the country's unique offerings and heritage at Arabian Travel Market
Al Bustan Centre & Residence honoured its long serving employees
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NEWS & EVENTS
EAU’s Strong Presence at GETEX
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ffering the launch-pad for a career in the management and technical spheres of aviation, Emirates Aviation University (EAU), participated in this year’s Gulf Education and Training Exhibition (GETEX) . Representing an interactive marketing platform for universities and educational institutions in the Middle East, GETEX enables learners across all age groups to identify and enrol in the courses of study that best matches their career aspirations. With thousands of students participating in the event, EAU staff and faculty members discussed learning requirements, and how EAU’s academic and industry-ready programmes can help learner achieve in the aviation industry.
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EVENTS INTERCARE INTERNATIONAL MEDICAL TOURISM EXHIBITION Milan, Italy May 25 – 27 www.inter-care.it An opportunity for international medical and tourism operators to forge working relationships.
IMEX Frankfurt, Germany May 16 – 18 www.imex-frankfurt.com A one-stop shop for meetings, events and incentive travel programmes where more than 3,500 exhibitors are expected to showcase their offerings.
Wedding Experts Unveiled Top Trends
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head of the 4th Annual Destination Wedding Planners (DWP) Congress, organised by Dubai’s QnA International in Phuket on May 02 – 04, industry professionals revealed five key trends set to shape the market in the coming months. These include growing popularity of Asian destinations such as Thailand, Japan, Bali, the Maldives along with the UAE, the emphasis on culture, the importance of experiential dining, the need for exclusive experiences and the preference for longer stays. Ackash Jain, director, QnA International, noted, “As the organisers of this exclusive event, our objective has always been to bring together global creative partners who can assist our attending world renowned wedding planners in elevating the experiences they create […].”
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INTERNATIONAL CONFERENCE ON TOURISM TECHNOLOGY Kochi, India June 08 – 10 www.icttindia.org Speakers from across the industry will share ideas on how to maximise online business.
13 MAY 2017