17 JUNE 2017 ISSUE 397
07 DEUTSCHE HOSPITALITY EXPANDS IN TUNISIA
05 GENERAL
ITB BERLIN PROMOTES HALAL TOURISM
16 INTERVIEW WITH CYNTHIA FLOUTY
06 Agents
11 International 17 Travel Channels
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS
Slowed Growth for Middle Eastern Gateways
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel SENIOR JOURNALIST Ellen Petty JOURNALIST Maria Sabova CONTRIBUTORS Panayiotis Karanicholas Anna Spyrou Dominique Christou DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com
According to Airports Council International, the number of passengers travelling through Middle Eastern airports in March rose 2.3 percent year-on-year, contributing to the 4.9 percent jump observed in the first quarter (Q1).
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uring the month under review, Muscat International Airport experienced the fastest growth, up 16.7 percent compared to the same period in 2016. Meanwhile, major transit hubs were impacted by the timing of the Easter holidays, resulting in sluggish growth. Passenger traffic increased 3.8 percent at Dubai International and five percent at Hamad International Airport. In terms of air freight, the region experienced a surge of 15.5 percent in the respective month, bolstering the 10.2 percent boost seen in Q1.
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
Passenger Traffic Soared at Abu Dhabi Airport
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com COVER BY: KERB does Alchemy 2017 presents Halal Food
MENA EXCHANGE RATES
as of
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16.6.2017
COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
108.60
Egypt (EGP)
Pound
18.14
Iran (IRR)
Rial
32,454.09
Iraq (IQD)
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1,169.78
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,511.34
Libya (LYD)
Dinar
1.40
Morocco (MAD)
Dirham
9.79
Syria (SYP)
Pound
214.35
Tunisia (TND)
Dinar
2.46
Yemen (YER)
Rial
250.32
Abu Dhabi International Airport
Abu Dhabi International Airport handled over two million passengers in April, a 5.6 percent increase over the corresponding month in 2016.
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uring the month under review, India reclaimed its status as the main traffic driver with 1.9 percent year-on-year growth in travellers, representing 18 percent of all tourists. Passengers on Saudi Arabian routes registered a sharp 17.4 percent increase over the same month in 2016, attributed to higher travel demand to Riyadh and Jeddah during the Umrah season. April also saw rising figures of travellers from the hub to Australia, up 28 percent, as a response to the launch of Etihad Airways’ double daily flight to Sydney.
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WEEKLY NEWS
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RAKTDA Launched European Campaign Aiming to attract more European visitors and investors to the emirate, Ras Al Khaimah Tourism Development Authority (RAKTDA) recently launched a 10-day road show across nine key UK and European destinations.
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Ras Al Khaimah
he campaign began in London where Haitham Mattar, CEO, RAKTDA, hosted a round table of 18 senior UK travel trade and media representatives taking the opportunity to talk about investment prospects in the emirate. The tour concluded with a media event in Prague, which preceded the news from Ras Al Khaimah International Airport about the launch of the inaugural flight from Václav Havel Airport Prague. “International markets are crucial to our goal of achieving one million visitors by the end of 2018,” concluded Mattar.
SCTH Prepares for Eventful Summer
Dubai Ruler Inspected Iconic Tower
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H. Sheikh Mohammed bin Rashid Al Maktoum, ruler, Dubai, paid a visit to the construction site of The Tower at Dubai Creek Harbour, to review the progress of the emirate’s highly-anticipated new landmark. Accompanied by Mohamed Alabbar, chairman, Emaar Properties, the group of senior officials were briefed on the building milestones such as completion of foundation work in a record time and the commencement of works integral to the structural support and design of the tower. Alabbar commented, “[…] The Tower at Dubai Creek Harbour is our tribute to the nation, a new architectural marvel that will enhance our civic pride, and contribute to the economy by promoting the tourism sector.”
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audi Commission for Tourism & National Heritage (SCTH) is expecting more than 12 million visitors to various occasions related to the Saudi Summer 2017 programme, which includes some 113 tourism festivals boasting over 820 events. In collaboration with the country’s tourism stakeholders across all regions, SCTH has already revealed the timetable of the festivals, providing quality entertainment for residents and visitors during the summer break. In order to boost international tourism, a specially designed programme Live Saudi Arabia will offer tourist trips across the country complemented with cultural, sports and adventure events.
Muharraq to be Islamic Capital of Culture 2018
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uharraq, Bahrain’s third largest city located on Muharraq Island, has been named as the Islamic Capital of Culture 2018, reflecting its unique cultural heritage within Bahrain’s rich history. During recent years, a series of conservation projects have been carried out across the city, focussing on the famous Pearling Trail, a serial cultural heritage site inscribed on the UNESCO World Heritage List in 2012. The pathway consists of 17 buildings, three oyster beds located in the nearby sea, a segment of the coast and the seafront Bu Mahir fortress in the southern tip of Muharraq. Restoration work at the site has been progressing over the last four years and the trail is scheduled to be completed in line with Muhurraq being named the Capital of Islamic Culture 2018.
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WEEKLY NEWS TECHNOLOGY
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Amadeus Behind flydubai’s Loyalty Scheme In a bid to secure customer loyalty in a fast-growing and competitive environment, flydubai has applied Amadeus’ technology to create its new rewards programme, OPEN.
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ith simplicity as its main philosophy, through Amadeus Loyalty Management, the new scheme enables members to earn one point for every USD1 spent and the option to pool with other members to redeem rewards, among other features. Maher Koubaa, head, airline group, Middle East and Africa, Amadeus, explained, “Our technology is designed to help airlines effectively manage and leverage their loyalty programmes, whatever their size or business model. flydubai’s OPEN programme shows true innovation in catering to the needs of the airline’s customers, and its success is the hallmark of what a successful partnership can deliver.”
South Africa Introduces Marketing Platform
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ollowing a review of its growth strategy, which aims to attract five million additional tourists within the next five years, South African Tourism (SAT) has built a platform to offer marketing collateral to stakeholders, in form of SAT Digital Asset Library (SATDAL). The website features information about the country as well as images, footage and other digital files which can be edited by partners for co-branding purposes. “[SATDAL] is where all the assets pertaining to our brand will be housed in order to enable us to provide stakeholder engagement tools and collateral that can be used at various points in the traveller decision-making journey,” announced Sisa Ntshona, CEO, SAT.
Kruger National Park, South Africa
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Tripadvisor Unleashed Enhanced Travel App
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ripAdvisor has presented a new streamlined experience for its native iOS application, allowing travellers to seamlessly plan every aspect of their trip, including finding the lowest price for the right hotel, as well as retrieve the best value on flights, vacation rentals, restaurants and things to do indestination. “Travellers want to know they are getting the best value on a hotel and other parts of the trip, and we have now redesigned our app to make sure they do just that,” divulged Stephen Kaufer, co-founder, TripAdvisor. Furthermore, with a refreshed homepage, updated categories and enhanced search capabilities, the new platform also adapts to user preferences and makes customised recommendations.
Sabre Digital Experience to Improve Customer Focus
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n the back of new trends in the airline sector related to digitalisation and emergence of customer experience as a key brand differentiator, Sabre has introduced its retailing solutions set to assist the airlines in strategic growth. The technology provider’s digital experience system, SabreSonic Customer Sales and Service, boasts features to enable seamless end-to-end customer sales and service solution, such as customer experience, airports reimagined, and airline retailing and data analytics. Furthermore, SabreSonic Customer-Centric Retailing Platform is a customer-focussed system designed to optimise web-based offerings and to develop personalised products and services addressing customer’s unique needs. The technology solutions allow airlines to incorporate passenger data and enhance customer experience from shopping to posttrip follow-ups.
17 JUNE 2017
WEEKLY NEWS
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Jumeirah Golf Estates Commits to Dubai Championship
17 JUNE 2017
KERB does Alchemy 2017 presents Halal Food
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umeirah Golf Estates has extended its position as the host venue of DP World Tour Championship, Dubai, until 2020, further strengthening its long standing relationship with The PGA European Tour. The announcement coincides with DP World’s renewal as title sponsor to the tournament, also until 2020, with the top 60 players set to compete at the golf course for the ninth time on November 16 – 19. Keith Pelley, CEO, The PGA European Tour, said, “The support of Jumeirah Golf Estates has been critical in the growth and development of the DP World Tour Championship over the past eight years and we are delighted they have reaffirmed their support until 2020.”
ITB Berlin Promotes Halal Tourism
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iming to expand its network in the UAE, ITB Berlin has recently announced its marketing alliance with International Travel Week Abu Dhabi (ITW Abu Dhabi), hailed as the world’s leading Muslim travel event. Taking place at Abu Dhabi National Exhibition Centre on November 25 – 26, the event will focus on addressing the needs of the fastest growing and most important sectors for Muslim travellers including Halal tourism, medical tourism and family friendly travel. Commenting on the forthcoming exhibition, David Ruetz, head, ITB Berlin, said, “With its rapid growth and by specialising in Halal tourism, [...] ITW Abu Dhabi is certain to become a major player in the global travel market. We greatly look forward to assisting our colleagues in the UAE with their marketing and promotional activities.”
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WEEKLY NEWS AGENTS
Nirvana Boosts Summer Travel Offerings For the summer holiday season, Nirvana Travel and Tourism is launching exclusive offers to the destinations preferred among Emirati travellers, such as Greece, India as well as Bosnia and Herzegovina.
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he itineraries include a four-day tour of Athens’ cultural sites and discovering India on a six-day trip around Golden Triangle featuring journeys to Delhi, Agra and Jaipur. Furthermore, the tour operator offers a fusion of eastern and western culture on a bespoke five-day journey to rail-linked cities of Sarajevo and Mostar, both boasting scenic landscapes, rich histories and renowned UNESCO World heritage attractions.
Kanoo Group Staff Recognised
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he Kanoo Group acknowledged its high performing employees from across its workforce in a recently concluded awards ceremony. The event, held at the Royal Ascot Hotel, highlighted staff that demonstrated their commitment to the company. Celebrations of excellence recognised some of the more remarkable performances from 2016, which proved to be a successful year for the group, despite some very challenging trading conditions. During his speech, Mishal Hamed Kanoo, chairman, The Kanoo Group, expressed his sincere thanks to employees for their incredible dedication and commitment to the company.
Kanoo
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dnata Australia Invests in Technology
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nata Australia has recently invested AUD1.5 million (USD1.4 million) for the installation of five state-of-the-art x-ray machines across hubs in Sydney, Melbourne, Brisbane and Adelaide, in order to keep with the mandated Piece Level Screening requirements for cargo consignments to the US. Along with the changes to cargo screening, which will also impact airlines and the extended freight forwarding community, dnata has identified improvements in operating procedures and provided training for its staff. dnata has been working closely with customers, government authorities and other cargo terminal operators to ensure that the processes are safe, efficient and supported by customers.
US Vacation Days Rose in 2016
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ccording to Project: Time Off’s (P:TO) latest report titled State of American Vacation 2017, Americans took an average of 16.8 days leave in 2016, up from 16.2 days in 2015. The results, based on survey of 7,331 US employees conducted by GfK and analysed completed by Oxford Economics, also revealed that 54 percent of workers ended 2016 with unused annual leave, a one percent decrease from 2015. Katie Denis, senior director, P:TO, said, “Our workforce still has a long way to go to rewire its thinking that hours worked and busyness are equivalent to productivity. […] The increase in vacation usage is a positive indicator for American work culture.”
Wego Inspires Holidaymakers
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head of the Eid holiday travel season, the travel search provider Wego examined new trending destinations catering for every type of traveller. Mamoun Hmedan, managing director, Middle East, North Africa and India, Wego, recommended European cities, shopping and Halal dining having Kuala Lumpur and Turkey’s Antalya region for holidaymaking families. Furthermore, for couples, he suggested Dubai as a vibrant classic, the Azerbaijani capital Baku as an off-the-beaten-track choice, and the Egyptian resort town Sharm el Sheikh. Meanwhile, single adventurers, according to Hmedan, should head to Kathmandu or Muscat. He concluded that South Africa and Georgia represent emerging hotspots fitting all travelling styles.
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WEEKLY NEWS ACCOMMODATION
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Deutsche Hospitality Expands in Tunisia
Following its recent debut in Tunisia with the launch of two properties, Deutsche Hospitality is continuing to pursue its robust growth in North Africa with the opening of Steigenberger Hotel Palace Marhaba.
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xpected to open in November, the new address will offer 371 rooms and suites as well as six restaurants and bars along with a thalassotherapy centre. The company will operate the hotel under a management agreement with owners, Tunisiabased Marhaba Company. Commenting on the new addition, Puneet Chhatwal, CEO, Deutsche Hospitality, stated, “[…] After a few months in the Tunisian market, our representation has expanded to three hotels. This is a highly pleasing development which is a ringing endorsement of our strategy of expansion.”
Conrad Cairo Inaugurates Airport Office
Zinghy Bay’s Iconic Dhow Sets Sail
17 JUNE 2017
Dhahab
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onrad Cairo has launched a new representative office in Terminal 2 of Cairo International Airport, providing a range of travel-related services to visitors. These include a personalised meeting service upon arrival and departure with visa, immigration and customs procedure assistance, VIP lounge access, limousine transportation and reservation services, among others. Wolfgang Maier, general manager, Conrad Cairo, stated, “We are proud to provide our guests this valuable service that will reduce time spent on transfers and procedures. This service is being offered to our guests in the spirit of inspired hospitality that Conrad Hotels & Resorts are known for worldwide.”
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ix Senses Zighy Bay has launched its handcrafted private cruiser Dhahab, offering the experience of the golden age of Arabian voyages around the Musandam coast. Furnished in a relaxed artisan style, the Omani vessel is able to host up to six guests in three cabins. During three-day tailored itineraries, cruisers can take a advantage of the facilities such as an air-conditioned saloon, sun decks, dining outlet, cinema and a large open gallery, along with an exceptional service. Aaron McGrath, general manager, Six Senses Zighy Bay, said, “We are thrilled to launch this beautifully restored classic dhow to our guests. We are committed to offering unforgettable memories and look forward to welcoming visitors onboard this exceptional experience.”
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WEEKLY NEWS ACCOMMODATION
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Bintan Resorts Launches Muslim-Friendly Initiatives
Elaf Group to Open Jeddah Property
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iming to increase its appeal to Muslim travellers within the Association of Southeast Asian Nations region, Bintan Resorts, an integrated beach resort destination in Indonesia, has recently partnered with halal-friendly travel companies CrescentRating and HalalTrip. The new initiatives launched, include a Muslim Visitor Guide, available in English, Chinese and Arabic which highlights Bintan Island’s Muslim-friendly resorts, attractions and Halal-friendly restaurants. As MasterCard-CrescentRating Global Muslim Travel Index 2017 revealed, the Muslim travel market will continue to grow at a fast pace with the sector estimated to reach USD220 billion in 2020.
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laf Group has announced the upcoming opening of a five-star hotel in Jeddah, set to further reinforce the developer’s strategic expansion and presence in Saudi Arabia. Adhering to the values of Saudi Vision 2030 in boosting the tourism through quality hospitality offerings, the address will contribute to the country’s multiple projects in the pipeline, currently boasting 170 hotels and 60,395 rooms in various stages of development, as released in TopHotelProjects’ study The 2017 Saudi Arabia Hotel Construction Overview Report. Ziyad Bin Mahfouz, CEO, Elaf Group, said, “[…] The new hotel is being expected to help address the demand for more hotel rooms in Jeddah, which clearly demonstrates the country's rapidly thriving tourism industry […].“
Bintan Resorts
Atlantis, the Palm Celebrated World Ocean Day
Amwaj Rotana Hosted Iftar Event
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Amwaj Rotana Jumeirah Beach - Dubai
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o commemorate World Oceans Day, Atlantis, The Palm organised a family fun day on June 09, offering ocean lovers the opportunity to get involved in fun activities while also learning about the marine world at The Lost Chambers Aquarium. Visitors had the chance to view an ocean-themed photography exhibition as well as get inspired by recycled material sculpture displays created by schools across the emirate. Commenting on the initiative, Natasha Christie, director, The Lost Chambers Aquarium, stated, “We are pleased that on the occasion of World Oceans Day, we can inspire visitors to appreciate, celebrate and protect our precious oceans.”
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n celebration of Ramadan, Amwaj Rotana Jumeirah Beach - Dubai recently organised Iftar for the Dubai Foundation for Women and Children. Run by the hotel’s team members, the event welcomed a group of 40 women and children for a buffet and complementary entertaining programme featuring henna artists and various children activities. Jasmine Arika, director, marketing and communications, Amwaj Rotana Jumeirah Beach - Dubai, said, “[…] It was our first time working with the Dubai Foundation for Women and Children and it will not be our last. The Iftar was a great opportunity not just for us to offer a meal but also to dedicate our time through our volunteers.”
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WEEKLY NEWS AIR
Dubai International Introduces sleep ‘n fly
sleep’n fly Lounge
Aiming to enhance passengers experience, Dubai International has recently unveiled its sleep ‘n fly lounge, enabling travellers passing through Terminal 3 to get some rest while waiting for their flight.
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eaturing 20 state-of-the-art igloo shaped sleep pods along with seven premium double cabins with pullout children’s beds, the hub’s new Scandinavian-designed lounge provides an oasis of relaxation. Eugene Barry, executive vice president, commercial group, Dubai Airports, commented, “The opening of sleep ‘n fly expands Dubai International's existing range of rest and relaxation options, and is the latest in a line of personalised and engaging products we are rolling out to cater to the evolving needs of global travellers.”
Turkish Airlines Adds Summer Links
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n the back of increased travel demand, Turkish Airlines has announced multiple new routes linking the Middle East and Germany with key destinations in Turkey, set to be launched throughout the summer. For Middle Eastern travellers, the Turkish national carrier will add direct services to the country’s hotspots, including total of 16 weekly schedules between Trabzon and Jeddah, Kuwait, Riyadh, Al Qassim, Yanbu and Medina, along with 13 weekly flights between Antalya and Jeddah, Baghdad, Erbil, Riyadh, Amman, Kuwait and Sulaymaniyah. Furthermore, the airline is set to boost the links between Izmir and German destinations, such as Munich, Hamburg, Berlin and Stuttgart.
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Etihad Boosts its European Boeing Network
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tihad Airways has announced plans to strengthen its European Boeing 787-9 Dreamliner route map with the deployment of the aircraft on year-round schedules to Amsterdam and Madrid. Joining Düsseldorf and Zurich as the carrier’s other European Dreamliner destinations, the 299seat jets will be introduced on Amsterdam services from September 01, followed by Madrid on October 01. Furthermore, the summer months will also see a seasonal deployment of the aircraft to Athens. Peter Baumgartner, CEO, Etihad Airways, said, “Since introducing our first [Boeing] 787 into commercial service more than two years ago, we have enjoyed excellent feedback from guests on our ground-breaking cabin interiors that have set a benchmark for high service levels in the region and across the world.”
Emirates to Unveil Upgraded First Class Cabin
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mirates has announced that Dubai Air Show in November will see the launch of its redesigned first class cabin, set to make the debut on board a Boeing 777-300ER. The anticipated product will feature six private suites in a new layout, compared to eight suites on the carrier’s existing B777 fleet, along with extra innovative add-ons across business and economy class cabins. Informing that further details, such as deployment of the aircraft, will be revealed in a due course, Tim Clark, president, Emirates, further uncovered that the results of years of planning and development invested into the revamp will take the passengers’ flying experience to another level.
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WEEKLY NEWS AIR
Aigle Azur Adds Paris – Beirut Route
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EgyptAir and Kenya Airways Enhance Links
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s part of its strategy to expand medium-haul flights, Aigle Azur has recently announced the launch of its brand new service between Paris Orly Airport and Beirut–Rafic Hariri International Airport, effective from June 23, using Airbus A320 and A319 aircrafts. On the ground, business class passengers will have a priority dedicated check-in desk, preferential route through security and immigration channels as well as access to VIP lounges. On board, both business and economy class passengers will be served high-end hot meals, adapted to flight times, alongside a wide choice of drinks including a selection of wines, champagnes, digestives and non-alcoholic drinks, as well as hot towels.
Air Cairo Boosts Prague Links
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ir Cairo has announced its plans to launch a new service from Sharm El Sheikh International Airport to Václav Havel Airport Prague, set to take-off on June 26. Following the carrier’s established routes to the Czech capital from Hurghada and Marsa Alam, the new schedule reflects an increased demand for the connection between the destinations during the summer season. The service will be operated once a week on Mondays with Airbus A320 boasting 174 seats.
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Emirates Inaugurated Zagreb Schedule
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mirates celebrated its debut service from Dubai International to Zagreb’s Franjo Tuđman Airport on June 01, with 350 passengers aboard the Boeing 777-300ER. Welcomed with a water cannon salute and traditional Croatian folk dancers, the flight’s delegation, consisting of high-ranking officials, attended a reception at the hub’s new terminal, including a press conference, gift exchange and cake cutting ceremony, followed by a guided static tour of the Emirate’s aircraft, highlighting the innovative onboard amenities. Commending the partners for the efforts in preparation of the event, Thierry Antinori, chief commercial officer, Emirates, said, ”Today is an important milestone for Emirates as we launch full operations into the market and reinforce our commitment to growing trade and tourism flows between Dubai and Croatia.”
n a bid to improve connectivity to Egypt, Kenya Airways has recently signed a codeshare agreement with EgyptAir, on the Nairobi – Cairo route. Aiming to offer customers of both airlines more options of connectivity between the two cities, while also enabling more convenient travel through Cairo International Airport and Jomo Kenyatta International Airport, the new partnership will initially cover seven international itineraries. The cooperation also reinforces the airlines’ commitment towards customers by increasing the range of destinations all around the world, offering seamless connectivity on their shared routes with only one booking and a one-stop luggage check-in to their final destination.
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Etihad Deploys Extra A380 to JFK
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eflecting the growing demand for Airbus A380 services, Etihad Airways has recently announced the deployment of an additional superjumbo on its twice daily flight to John F. Kennedy International Airport (JFK), replacing a Boeing 777-300ER. All 14 weekly nonstop schedules from Abu Dhabi International Airport to the New York hub will now be operated with an Airbus A380. Peter Baumgartner, CEO, Etihad Airways, commented, “The response we have received from our guests travelling between Abu Dhabi and New York since we first launched the A380 service two years ago has been phenomenal. We are delighted to further expand our world-leading product to all guests flying to and from the Big Apple.”
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Airbnb Boosts South African Economy
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n 2016, Airbnb revealed that its South African community generated an estimated ZAR2.4 billion (USD177.58 million) to the country’s economy, the sum of guest spending and host income. During the year under review, hosts welcomed approximately 400,000 guest arrivals into their homes, 37 percent of which were South African, including a majority from Johannesburg which bolstered the significant rise in guest numbers. Nicola D’Elia, general manager, Africa and the Middle East, Airbnb, commented, “We want to be good partners to everyone in South Africa and support the responsible and sustainable growth of innovative forms of travel.”
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WEEKLY NEWS INTERNATIONAL Holland America Boosts Mexico Cruises
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olland America Line has announced the deployment of extra vessels for 2017-2018 Mexico cruise season, with a second vista-class ship set to sail to three iconic ports. Building on the success of last season, from September through to February 2018, the liner’s 1,964-guest vessels ms Oosterdam and ms Westerdam will sail 11 seven-day Mexican Riviera cruises from San Diego, calling at Mazatlán, Cabo San Lucas and Puerto Vallarta. Orlando Ashford, president, Holland America Line, said, “Our Mexico cruises offer convenience and ease, especially for a multigenerational family looking for a unique vacation. By calling at three ports, we are able to fully immerse our guests in the culture, history, entertainment, recreation and cuisine of the country.”
Singapore MICE Showcased in Frankfurt
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hangi Airport Group (CAG), Singapore Tourism Board and Singapore Airlines (SIA) launched the second edition of Singapore MICE Advantage Programme at IMEX Frankfurt. The joint initiative seeks to provide a differentiated and seamless Singapore business event for MICE organisers and visitors, this year with new and improved benefits, aims to further refine the experience. Coinciding with the above, the Singapore Incentives & Rewards programme for Europe and North America will also be extended for an additional year until December 31, 2018, after been first launched in 2016 in partnership with CAG and SIA.
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WEEKLY NEWS INTERNATIONAL Oregon Conference Revealed Promising Results
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Mastercard Asia Pacific Index: Bangkok Top Destination
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ate Brown, governor, Oregon, announced at Oregon Governor's Conference on Tourism, that 2016 was the industry’s seventh consecutive year of increasing growth and economic impact, with travel-related spending generating record revenues for the state. Independent findings deduced by Dean Runyan Associates indicated that travel-related spending increased by nearly USD500 million in 2016, reaching a record USD11.3 billion, while the number of Oregonians directly employed in the industry surpassed 109,000. Todd Davidson, CEO, Travel Oregon, commented, “This report, indicating the strong economic impact and jobs numbers the industry brings to the state, shows us that we are on track to achieve our mission of inspiring travel that drives economic development, enhancing communities, both large and small, in every corner of the state.”
Olympia Enjoys Tourism Growth
ccording to Mastercard Asia-Pacific Destinations Index 2017, Bangkok retained its position as the most visited city among 171 destinations across 22 countries, which altogether welcomed 339.2 million tourists in 2016. With 19.3 million international overnight arrivals in 2016, the Thai capital surpassed Singapore which had attracted 13.1 million visitors. The destination also topped the list of total nights stayed with 87.6 million nights, demonstrating the trend of longer trips among visitors to the region. In terms of overall tourism expenditure, the city took second place with USD12.7 billion tourism spending, overtaken by Singapore where travellers spent USD15.4 billion in 2016. With China representing the main source market for visitors to Bangkok, the figures show the significance of the whole region for the global tourism industry.
Tanzania Targets Chinese Market
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ashington state’s capital city Olympia saw a major tourism development in 2016 with increased visitor spending and newly opened and renovated hotels, attributed to active tourism promotion and funding. Thurston County saw some 1.24 million visitors in 2016, with spending of USD303.2 million, a 7.3 percent year-on-year rise, representing more than double that of the whole state, according to Dean Runyan & Associates’ recent study Travel Impacts 2016. The figures reflect the goals of an 18-month rebranding project by the regional visitor and convention bureau, including renaming the destination marketing unit Visit Olympia to Experience Olympia & Beyond. Furthermore, increased tourism positively affected the infrastructure development and hospitality expansion, with four new properties adding 300 keys to the market.
delegation of 120 Chinese journalists and celebrities recently spent 15 days in Tanzania, touring hotspots such as Lake Eyasi and Serengeti National Park. The purpose of the visit was to film and write about the country’s unique attractions and natural beauty, promoting Tanzania in China. Upon arrival at Julius Nyerere International Airport, Chinese reporters, popular artists and other influencers were warmly welcomed by Thomas Mihayo, chairman, Tanzania Tourism Board (TTB) and other officials. Speaking during a short welcome reception event, held at Ramada Hotel Tanzania, Mihayo noted that the visitors are part of TTB’s initiatives of promoting Tanzania as a unique tourist destination in China through their various media campaigns.
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Airbus and China Strengthen Links
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iming to enhance cooperation in aviation and aerospace, Airbus and China have recently signed a memorandum of understanding to develop engineering skills and technology innovation in the country. Based on an already established solid foundation, the two parties will also tackle global issues such as environment, and broaden the collaboration to include sectors like helicopters. Fabrice Brégier, president, commercial aircraft, Airbus, stated, “The success of the industrial cooperation between Airbus and China makes itself a model of high-tech and win-win partnership between China and Europe. Together with our Chinese partners, we are confident in meeting the new challenges and opportunities and look forward to an even deeper and broader partnership.”
17 JUNE 2017
WEEKLY NEWS INTERNATIONAL Dallas Hub Prepares for Passenger Growth
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ith an excess of 18 million customers expected to travel through Dallas/Fort Worth International Airport (DFWIA) during this year’s summer period, a projected year-on-year increase of 3.5 percent, the gateway is offering new amenities and digital platforms to make the travel experience more seamless. In preparation of this forecast, Ken Buchanan, executive vice president, revenue management, DFWIA, commented, “This summer, we are rolling out new mobile food ordering, the DFWIA journey planner and opening an enhanced parking facility for easy access to Terminal E.” He further elaborated that innovative new services helped DFWIA earn the title of the number one large airport for customer satisfaction in North America.
Delta to Revolutionise Boarding
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elta Air Lines has launched the first phase of testing a biometric boarding pass experience at Ronald Reagan Washington National Airport, which enables Delta SkyMiles members enrolled in CLEAR to prove their identity at the Delta Sky Club with fingertips. Without any printed documents, the second stage of the programme will allow the eligible passengers to check a bag, check-in and board the flight. After analysing the outcomes of the testing period, the carrier intends to identify necessary improvements and broader implementation. Expressing the company’s excitement to pioneer such customer experience, Gil West, chief operating officer, Delta Air Lines, said, “We are rapidly moving towards a day when your fingerprint, iris or face will become the only ID you will need […].”
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WEEKLY NEWS INTERNATIONAL Marriott Debuts in Cape Town
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Genting Highlands Welcomes Best Western
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AVANI to Expand in Auckland
MINT Boosts Phuket Presence
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ppealing to independent travellers seeking unique experiences and great hospitality, AVANI Hotels & Resorts has launched in New Zealand, following the acquisition of the Metro Suites in Auckland. The 40-storey hotel, scheduled to debut in October, will be refurbished and rebranded as Metropolis AVANI Residences. Following the revamp, the 370key property will offer one- and two-bedroom apartments each with spacious living and dining areas, well-equipped kitchens, laundry facilities, and impressive skyline and harbour views. The property will also feature a swimming pool, indoor and outdoor spa facilities as well as a gym.
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Best Western Premier Ion Delemen
Cape Town Marriott Hotel Crystal Towers
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arriott International has revealed the conversion of Cape Town’s Crystal Towers Hotel & Spa into South Africa’s first Marriott-branded hotel, known as Cape Town Marriott Hotel Crystal Towers. Incorporating the groups’ technology tools among a plethora of amenities, guests at the revamped 180-key property can seamlessly check-in with the Marriott App, while conference organisers can take advantage of Meetings Imagined. Alex Kyriakidis, president, Middle East and Africa, Marriott International, said, “[...] The most recent statistics for tourist arrivals to the country reflect the great potential for the country’s tourist industry – 10 million international travellers visited during 2016, a 13 percent increase on the 2015 numbers.”
est Western Hotels & Resorts has unveiled Best Western Premier Ion Delemen, a 246-key upscale address in Malaysia’s Genting Highlands, nestled in the jungle-clad hills of Pahang state. In addition to providing a natural retreat, the property is on the doorstep of Resorts World Genting, a large theme park, casino and Malaysia’s longest cable car ride, along with 20th Century Fox World, a theme park set to open later this year. The hotel is operated by Ion Delemen Hospitality, and is part of the Ion Delemen development, which is expected to fully open in 2018 and will include an international wellness centre.
Swiss-Belhotel to Investigate India’s Potential
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inor International (MINT) is concurrently launching three new projects in Phuket, worth in excess of THB9 billion (USD261 million). The new investments, which comprise an ultra-luxury residential venture, a new development phase of Anantara Vacation Club and a mixed-use retail and commercial building which aims to provide a strong platform to drive sustainable earnings growth of its mixed-use business. MINT is set to invest in a second luxury residential project Avadina Hills by Anantara, valued at approximately THB6 billion (USD174 million), through a joint venture partnership with Kajima Overseas Asia.
wiss-Belhotel International announced its plans to expand into India, with a team led by Gavin Faull, president, Swiss-Belhotel International, visiting the country in the last week of May to explore opportunities for development. Laurent Voivenel, senior vice president, operations and development, Middle East, Africa and India, SwissBelhotel International, stressed, “It is an exciting time to enter India. Countrywide hotel markets are performing at an all-time high with average daily rates ranging between INR4,200 – INR7900 (USD65 – USD122) and occupancy ranging between 54 percent – 75 percent. Hotel markets are clocking nearly 12 percent higher room revenue over 2015, which in itself witnessed nearly 11 percent higher room revenue growth over 2014.”
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PASCAL EGGERSTEDT has been appointed as the new general manager of Crowne Plaza Abu Dhabi – Yas Island and Staybridge Suites Abu Dhabi – Yas Island, where he will oversee operations at both properties. Eggerstedt joins the properties from InterContinental Doha – The City, where from 2014, he served as general manager. Overall, he has more than 20 years of experience in the industry and nearly a decade within the Middle East and Africa. Eggerstedt first began his career with InterContinental Hotels Group in Thailand, before moving on to corporate roles in Hong Kong, Singapore and the company’s headquarters in London.
SULTAN ALRIYAMI has taken on the role of manager for Jordan and West Bank at Emirates, where he will drive the airline’s commercial priorities as well as build on its business performance. Since first joining the carrier in 2014 as part of the UAE National Trainee Management Programme for Commercial Operations, Alriyami has held commercial support roles in Singapore, and more recently in Iran. In his new role, Alriyami will strengthen the Emirates leadership team and will deliver significant benefits to maximise performance in the region.
Alriyami will drive Emirates' commercial priorities
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STEFAN PICHLER
WHO’S MOVED
PASQUALE BAIGUERA
SULTAN ALRIYAMI
PASCAL EGGERSTEDT
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STEFAN PICHLER has been named as president and CEO of Royal Jordanian Airlines, bringing with him more than 30 years of experience in the aviation industry. Pichler began his career in the sales department of Lufthansa before rising up the ranks to assume the role of chief commercial officer. He has also served in leadership positions across numerous airlines including CEO at airberlin, CEO at Jazeera Airways and managing director of Fiji Airways, among others. In his new role, Pichler will ensure the carrier continues to invest in human capital, adopt advanced technical applications and deploy creative marketing techniques to boost revenue and competitiveness.
PASQUALE BAIGUERA has assumed the role of general manager of Mövenpick Hotel Bahrain, joining from Mövenpick Hotel Beirut which he led for three years. With more than three decades of experience in the hospitality industry, Baiguera brings extensive knowledge with strengths in proactive leadership, strategic management, sales and revenue development. In addition to four appointments in the Middle East, Baiguera has worked for other five-star brands in Denmark, Finland and Italy.
Baiguera is a proactive leader
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Q & A with
RENDEZVOUS
CYNTHIA FLOUTY DIRECTOR, SALES AND MARKETING, MÖVENPICK HOTEL BEIRUT
WITH HOPE ON THE HORIZON FOR THE RESURGENCE OF LEBANON’S TOURISM INDUSTRY, CYNTHIA FLOUTY, DIRECTOR, SALES AND MARKETING, MÖVENPICK HOTEL BEIRUT, PROVIDES AN UPDATE ON THE CURRENT INDUSTRY TRENDS.
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Mövenpick Hotel Beirut
pectations are always exceeded by the Lebanese hospitality. TRAVEL TRADE WEEKLY: In terms of alternative tourism segments what does Lebanon offer? CYNTHIA FLOUTY: Lebanon offers eco-tourism and religious tourism, in addition to medical tourism. We have a large segment from the Iraqi market in Lebanon who come for medical tourism. They are very important but they are not enough to cover the demand of the market, especially [because] Lebanon as a touristic country is not well promoted abroad. TRAVEL TRADE WEEKLY: What is being done to assist in the growth of alternative segments in Lebanon? CYNTHIA FLOUTY: The demand for Lebanon increased in the beginning of this year, compared to 2016, due to the unstable political situation in the region and especially after [events in] Turkey in 2016, which led many Arab citizens to
change their travel plans from Turkey to Lebanon. We always aim for more segments such as pharmaceutical and multinational companies. TRAVEL TRADE WEEKLY: Which markets are you targeting? What is your strategy going forward? CYNTHIA FLOUTY: The tourism sector has long been one of Lebanon’s leading economic sectors, this year should be promising, since we got the president elected. We aim for MICE business, in addition to leisure, it is considered one of the biggest segments in our hotel. We expanded our market to Iran, we doubled our sales trip to Jordan and Egypt and we aim to target the Turkish market. Not to forget the Lebanese diaspora, who are considered one of our target markets, especially during the summer season. We always aim to secure a base business group from different segments and yielding when needed.
TRAVEL TRADE WEEKLY: How is the current state of tourism in Lebanon? CYNTHIA FLOUTY: The tourism sector is one of the pillars of the Lebanese economy, but its performance for the coming years hinges on political and security stability, both locally and in the region. We always have hope that the tourism will keep on increasing. We think this will be a good year if the situation remains stable. TRAVEL TRADE WEEKLY: Where do your guests arrive from? CYNTHIA FLOUTY: When it comes to our guests, they are mostly from the Iraqi, Jordanian and Egyptian market, in addition to the European market and Gulf. Lebanon is a preferred destination for the Arab speaking countries. And ex-
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Mövenpick Hotel Beirut
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TRAVEL CHANNELS
Emirates FA Cup Admired in Dubai Etihad Guest Reached Five Million Members From left, Shehhi is congratulated by Yasser Al Yousuf, managing director, Etihad Guest
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tihad Guest, Etihad Airways’ loyalty programme, has celebrated the signing of its five millionth member by gifting 500,000 miles and an upgrade to gold status to the milestone member, Rashid Al Shehhi, who joined the rewards scheme while applying for an ADIB credit card. Shehhi noted that he would also donate some Etihad Guest miles to relief efforts in Somalia, in line with the spirit of Ramadan and in support of the UAE’s Year of Giving initiative. The award-winning programme offers thousands of opportunities to earn miles through more than 150 retail partnerships and co-branded cards with major UAE banks.
Emirates FA Cup
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fter a record 13th victory in the tournament Emirates FA Cup, Arsenal Football Club brought the iconic trophy to the Arsenal Soccer Schools Dubai, followed by the Emirates Group’s headquarters. During the occasion, over 120 children had a chance to admire and take photos with the historic cup. Formed as a joint venture between the airline and the football club, the centre trains some 400 pupils annually, elevating the potential of aspiring young footballers. Emirates has been a sponsor of the renowned team since 2004, which includes the club’s jersey sponsorship and naming rights to its home ground, Emirates Stadium.
Royal Jordanian Initiates Ramadan Meal Campaign
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oyal Jordanian in cooperation with social development units has launched its annual Ramadan campaign by delivering food supplies to less privileged citizens of the eastern desert region in the Mafraq governorate. Committed to interacting with local communities through its corporate social responsibility initiatives, the carrier prepared meals, distributed presents and created an entertaining programme for 170 orphans across various charities and for a number of families residing in Amman’s Queen Rania Park. This year’s campaign will see the airline host more banquets and distribute aid parcels to various target groups.
Sharjah Delivers Lessons on Built Heritage
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iming to further educate architects within the field of built heritage and conservation, ICCROM-ATHAR Regional Conservation Centre and Sharjah Institute for Heritage have together launched a fivemodule course. The first week-long module, titled Introduction to Architectural Documentation for Built Heritage in the Arab Region, saw the participation of 13 professionals from the UAE, Egypt, Syria, Libya, Palestine and Yemen. Zaki Aslan, director, ICCROM-ATHAR Regional Conservation Centre, stated, “[...] We are committed to the safeguarding of cultural heritage in the Arab region for the benefit of local societies, individual countries and the region as a whole. This course will provide the best practices in heritage conservation and management, serving as a unique learning experience [...].”
Participants of the first module
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TRAVEL CHANNELS
Etihad Supports Somali Families
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Ronaldo to Inspire Egyptian Youth Ronaldo
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enowned Real Madrid player Cristiano Ronaldo has taken part in an international commercial campaign for Egyptian Steel. The highly-acclaimed advert features the football icon discovering and enjoying Egypt’s tourist hotspots and activities, including horseback riding at the pyramids, relaxing on the Nile aboard a traditional sailing boat, sightseeing at the temples of Luxor, along with admiring Khan el Khalili and Moez Street’s medieval architecture. As well as emphasising the potential of the country’s youth, the campaign is set to empower, motivate and inspire the young generation towards building a stronger and innovative nation.
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n the context of celebrating the UAE’s Year of Giving, Etihad Guest collaborated with Emirates Red Crescent to launch a special Ramadan campaign providing families in need in Somalia with thousands of meals. Members of Etihad Airways’ loyalty programme are now able to donate their miles to the emergency response in the African country. Yasser Al Yousuf, managing director, Etihad Guest, commented, “[…] The message is simple, the more donations we receive, the more people Emirates Red Crescent is able to feed. We have an ambitious goal of providing 20,000 meals and we hope that Etihad Guest members will join with us in supporting this important cause.”
Sharjah Film Experts Attended Cannes Festival
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harjah International Children’s Film Festival (SICFF) attended the 70th Cannes Film Festival in France with the aim to assess the current cinematic offerings and bring attractive movie premieres to the UAE. The organisation, which hosts film screenings and movie activities for children, met with high-ranking industry representatives, setting the ground for future collaborations. During the prestigious event, Sheikha Jawaher Bint Abdullah Al Qasimi, director, SICFF, was awarded by Indywood Film Carnival for contribution to the global film industry and for pioneering visions in developments of Arab media arts. She commented, “[…] For us, the festival represents more than just a market place for films – it is an important focal point for cultural exchange and for building bridges of communication.”
Benin and African Parks to Conserve Pendjari
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enin and African Parks have announced the signing of a 10-year renewable partnership to revitalise, rehabilitate and develop Pendjari National Park, one of the largest remaining protected reserves in West and Central Africa. The total investment of USD26 million will be used to protect and develop the landscape spanning 4,800km2, forming one of the 45 flagship projects of the Revealing Benin investment programme, first revealed in December 2016. “It is a critical and progressive moment for conservation and for the entire region, and we are honoured to enter into this partnership with the government of Benin, to manage this extraordinary landscape for the benefit of both wildlife and the people of Benin,” elaborated Peter Fearnhead, CEO, African Parks.
Pendjari National Park
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PHOTO ALBUM
Amwaj Rotana Jumeirah Beach Dubai received a certificate of appreciation for organising Iftar for Dubai Foundation for Women and Children
Arsenal Footbal Club brought the iconic Emirates FA Cup to Arsenal Soccer Schools Dubai
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. In recognition of employees efforts and contribution to the company's success, Oman Air sponsored six employees, chosen in a draw, to perform Hajj
Cycle Safe Bahrain inagurated the first road safety awareness ride on May 26
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Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Sheikha Jawaher Bint Abdullah Al Qasimi, director, Sharjah International Children's Film Festival, delivered a speech during 70th Cannes Film Festival on May 17 – 28
Students from Future Rehabilitation Centre became pilots for the day through Etihad Airways' Airbus A380 simulator experience
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NEWS & EVENTS Middle East Leads ICCA Meetings Market
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ccording to the International Congress and Convention Association’s (ICCA) ranking, the Middle East represented the fastest growing region for hosting international association meetings in 2016. The region has achieved growth of 250 percent, the largest global rise, from 100 meetings held in 2007 to 255 in 2016, significantly contributing to the record year with 12,212 ICCA registered rotating international meetings worldwide. Martin Sirk, CEO, ICCA, explained, “[…] The association sector is taking off in the Middle East, driven by growth in an educated, professional middle class, a desire for professional education, standards and accreditations, and an understanding by international associations that this is a market of great long-term potential […].”
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EVENTS THE INTERNATIONAL CONFERENCE ON TOURISM AND BUSINESS Lucerne, Switzerland August 31 – September 01 The second edition of the event will see the presentation of research related to the tourism and hospitality sectors.
22ND UNWTO GENERAL ASSEMBLY Chengdu, China September 04 – 09 World Tourism Organization’s (UNWTO) annual meeting will bring together tourism officials and private sector leaders.
Al Ain’s Cultural Celebrations Concluded OTDYKH LEISURE
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l Ain’s five-month events calendar has come to an end, marking another successful edition of the cultural initiative, due to return in September. Organised by Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi), the festival was held at multiple venues, and attracted some 230,000 visitors who enjoyed community-focussed activities and events including music, tours, poetry, movies and other shows, designed to spread awareness of Emirati heritage, past and present, along with reinforcing the city’s status as the UAE’s cultural heartland. H.E. Saif Saeed Ghobash, director general, TCA Abu Dhabi, stated, “The programme highlighted the vibrant cultural scene by increasing visitor numbers to Al Ain [...].”
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Moscow, Russia September 20 – 23 www.tourismexpo.ru The 23rd edition of the exhibition will be held alongside its events focussing on MICE, luxury as well as medical tourism, spa and health.
IFTM TOP RESA Paris, France September 26 – 29 www.iftm.fr More than 31,000 trade visitors are expected to attend the multi-target event with dedicated programmes for the leisure, business and MICE sectors.
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