24 JUNE 2017 ISSUE 398
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24 JUNE 2017 ISSUE 398
10 BLUEBAY EXPANDS HOSPITALITY OFFERINGS IN TUNISIA
07 GENERAL
MOROCCO PROVES POPULAR AMONG GCC TRAVELLERS
12 ROYAL WINGS LAUNCHED AQABA – DUBAI ROUTE
05 Agents
16 Rendezvous 18 News & Events
MARKET UPDATE
www.traveltradeweekly.travel
TRAVEL TRADE PUBLICATIONS
Strong April for QAIA
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel SENIOR JOURNALIST Ellen Petty JOURNALIST Maria Sabova CONTRIBUTORS Panayiotis Karanicholas Anna Spyrou Dominique Christou DESIGN & LAYOUT Elena Stylianou
DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670
QAIA
WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis
Queen Alia International Airport (QAIA) welcomed 689,674 passengers in April, a year-on-year jump of 14.6 percent.
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WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com
ccording to Airport International Group, the figure contributed to the overall year-to-date passenger traffic growth of 5.4 percent, with 2,361,458 travellers handled. An upward trajectory in aircraft movements was also registered in April, up a 2.6 percent over 2016, while the cargo unit saw a 8.8 percent decrease.. “Throughout this year, QAIA has witnessed consistent increases in passenger traffic, reflecting favourably on our outlook for the remainder of the year. […] We look forward to witnessing more positive results as visitors make their way to the Kingdom […],” said Kjeld Binger, CEO, Airport International Group.
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
SKAI Becomes FIVE and Launches REIT
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com
MENA EXCHANGE RATES
as of 23.6.2017
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COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
108.56
Egypt (EGP)
Pound
18.14
Iran (IRR)
Rial
32,494.47
Iraq (IQD)
Dinar
1,163.78
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,509.07
Libya (LYD)
Dinar
1.38
Morocco (MAD)
Dirham
9.78
Syria (SYP)
Pound
214.35
Tunisia (TND)
Dinar
2.48
Yemen (YER)
Rial
250.17
Viceroy Dubai Palm Jumeirah
FIVE Holdings, previously known as SKAI Holdings, has unveiled its new corporate identity based on the elements, earth, fire, water, air, and consciousness which reflect the five founders’ qualities.
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urthermore, the company has introduced an AED2.1 billion (USD571 million) real estate investment trust (REIT), to be regulated by Abu Dhabi Global Market and Financial Services Regulatory Authority. REITs issue securities in the form of shares that invest in income generating real estate including mortgages and may be traded like a stock when offered to the public. Dhananjai Cadambi, CEO, FIVE Capital, noted that as well as Viceroy Dubai Palm Jumeirah, owned by the organisation, around 60 investors have committed to contribute their properties into the REIT.
24 JUNE 2017
WEEKLY NEWS
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Faithful+Gould to Manage Yas Bay Projects
Rendering of Yas Bay hotel
Miral has appointed Faithful+Gould as the project management services provider for the phase one of the master development Yas Bay, located in the south of Yas Island and set to open to the public in 2019.
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he four-year long consultancy services agreement includes the design, construction, logistics and health and safety management related to the pre- and post-contract phases of the development of the multipurpose venue of Yas Arena, a 650-key hotel, as well as dining, retail and entertainment facilities. Campbell Gray, managing director, Middle East, Faithful+Gould, said, “[…] With extensive experience in the project and programme management of mega projects […] Faithful+Gould will work closely with Miral to achieve its time and cost objectives.”
Al Mazaya to Boost Dubailand Housing Options
Sharjah Economic Ramadan Majlis Concluded
Q-Point, Al Mazaya Holding
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n the back of its successful middle-income housing projects in Dubailand, Al Mazaya Holding has announced additional developments, opening opportunities for fresh investments. The completion of Q-Point project saw 2,300 housing units handed over to owners. Meanwhile, the first phase of Q-Line, consisting of 229 units, has already sold-out, with the second stage on track to be concluded in 2018, bringing additional 253 residential keys to the market. Following the positive performance, Q-Zone is to join the development portfolio, bringing the project’s total number of units to 5,000. Ibrahim Abdul Rahman Al Soqabi, group CEO, Al Mazaya Holding, confirmed the high interest of UAE nationals and foreign investors in the developments, which demonstrates the location’s strong investment appeal.
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itled Innovative Economy, the third Sharjah Economic Ramadan Majlis, which took place at Al Jawaher Reception and Convention Centre, saw members of Sharjah government departments meet with representatives of private sector organisations to discuss ways of building an economic ecosystem that is innovative, sustainable and equipped with attributes enabling future generations to engage. The event was hosted by Sharjah Investment and Development Authority, in association with Sharjah Chamber of Commerce and Industry and the Sharjah FDI Office Invest in Sharjah. H.E. Abdullah bin Ahmed Al Saleh, under secretary, Ministry of Economy for Foreign Trade and Industry, UAE, highlighted that the region has a strong history of attracting pioneering investments, driving its economy forward and allowing small and medium-sized enterprises to flourish across sectors.
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WEEKLY NEWS
GGA: More Trips Planned But Duration Down
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Dubai Among Top 10 for International Meetings
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ubai has emerged as one of the top 10 destinations for international meetings, according to the recent edition of the International Meetings Statistics Report published by Union of International Associations. The report reviews 1,157 cities worldwide based on the total number of international meetings that took place in 2016, during which Dubai hosted a total of 180 meetings, 24 percent more than in 2015, making it 10th in the rankings. With the region’s business events offerings evolving, the city’s infrastructure and global connectivity has contributed to its overall appeal, resulting in a 138 percent increase in international meetings hosted since 2012.
Dubai
ccording to the annual consumer survey conducted by Generali Global Assistance (GGA), 66 percent of Americans and 63 percent of Europeans are planning to travel this year, up five percent and nine percent, respectively over 2016. However, although the research revealed that more people are choosing to travel, the duration of trips has significantly decreased, with Europeans spending an average 1.9 weeks on holiday and Americans just 1.4 weeks. Commenting on the figures, Chris Carnicelli, CEO, North America, GGA, highlighted that the shorter travel duration is explained by the sizeable decreases in travellers’ budgets this year. “This is significant because budget once again ranked as the number one factor for travellers when deciding on a summer vacation location,” elaborated Carnicelli.
Abha Celebrates Achievements of Saudi Tourism
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Saudi Arabia
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ith its current status as Capital of Arab Tourism, Abha is honouring more than 20 years of active development of Saudi Arabian tourism. The destination’s tourism festivals will commemorate the establishment of the Saudi Commission for Tourism & National Heritage (SCTH) in 2001 and its successful projects, which transformed society’s views and understanding of the importance of tourism, antiquities and national heritage. Among other achievements, SCTH implemented the national tourism development strategy in collaboration with 621 partners, and reached 21 resolutions to support the sector. Since its inception, the contribution of domestic tourism to the country’s economy doubled, while the industry has become one of the most developed non-oil sectors with revenues reaching SAR166.8billion (USD44.47billion) at the end of 2016.
24 JUNE 2017
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Oman Air Rewarded Top Agent
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man Air has recently announced the first winner of its new incentive scheme which aims to encourage travel agents to achieve higher sales for the carrier. In recognition of his excellent sales in the first quarter of this year, the Travel City agent was awarded with a Mini Cooper. Commenting on the occasion, Jamal Al Azki, country manager, Oman Air, stated, “Travel agents play a crucial role in supporting Oman Air in its efforts to bring more tourists and business to the country. […] The new incentive scheme is our way of showing our appreciation of travel agents, and we hope it will help sustain their support.”
24 JUNE 2017
WEEKLY NEWS AGENTS
Airbnb Introduces New Way to Check-in Aiming to enhance procedures for guests, Airbnb has recently launched a new check-in instruction tool.
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ntil now, the hospitality service used to direct visitors to check-in instructions left by hosts on the listing page itself, with both the guests and hosts communicating directly about arrival, exchanging keys, and checking out. Users who opt into the new tool will now receive clear, visual, step-by-step instructions on what to look for and expect when they arrive including which door to enter through, where the lockbox is located, and what the code is. Airbnb will gradually be rolling out the check-in instruction tool to users across the globe this month.
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WEEKLY NEWS AGENTS
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Unique Caribbean Holidays Signed with Travelport
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Sandals Ochi
ravelport and Unique Caribbean Holidays (UCH), trading as Sandals and Beaches, have recently signed a global distribution system agreement, enabling agents to compare and select flights alongside UCH's packages. With Travelport, agents can offer a more personalised travel experience based on information beyond just rate and availability and build the brands by meeting the expectations of the always-connected consumer. Commenting on the new agreement, Paul Broughton, managing director, UK and Ireland, Travelport, pinpointed, “We are delighted that UCH has recognised Travelport’s air merchandising platform capabilities to enable it to market and sell more effectively to agents and travellers. We are looking forward to supporting UCH as it continues to differentiate its brand and grow its business.”
GBTA and Hilton Identify Bleisure Trends
Phocuswright Revealed Importance of Mobile Travellers
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ccording to Business Travel into Leisure Time – Bleisure Study, conducted by Global Business Travel Association (GBTA) Foundation and Hilton, 37 percent of North American business travellers extended a work trip for leisure in 2016. The survey indicated that 48 percent of millennials combined business with leisure, compared to just 33 percent of generation X travellers and 23 percent of baby boomers. It also identified that companies can improve the bleisure travel experience by establishing rules for reimbursing expenses, among other factors. Kelly Phillips, senior vice president, global engagement and strategic accounts, Hilton, stated, “[...] We are seeing a growing desire by these travellers to add a leisure component to their trip and experience the destination beyond the meeting room.”
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n its report The U.S. Mobile Traveler in 2017, Phocuswright confirmed that a growing population of tourists are using mobile devices for travel arrangements, where the comfort of the process leads to confidence in booking. The study revealed that 69 percent of mobile travellers trust they can find the same travel information on a phone as on any other device, consequently, 66 percent of the users are comfortable planning and booking trips only with a smartphone. Furthermore, the report indicated that mobile travellers consider travel to be an important part of their lifestyles, demonstrating the strong potential for travel brands and service providers.
24 JUNE 2017
WEEKLY NEWS
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Morocco Proves Popular Among
GCC Travellers
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ommenting that the GCC is a key market for the property, Khadija El Idrissi, director, communication and public relations, Mazagan Beach & Golf Resort, stated, “The increased number of air links between the two regions, the cost-effective prices offered by the country and the high disposal incomes of the people have encouraged more GCC tourists to visit this part of the world.” Furthermore, according to data provided by Morocco Ministry of Tourism, Air Transport, Handicraft and Social Economy, 762,362 tourists visited the country in March, a year-on-year rise of 3.7 percent, bolstered by a surge in arrivals from GCC countries.
Visa Boosts Network of Digital Partners
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isa has announced 13 new partners to participate in its token service provider programme, which replaces cardholder information with a unique digital identifier, as the payments industry shifts from plastic to digital. Through the network of global partners, the company aims to guarantee the security of digital payment services regardless of payment device, in response to the rising demand for payments to be embedded into a growing number of appliances. “A potential tidal wave of new payment accounts is approaching […], so having both the partner network and the right technology in place are fundamental to driving payments on those devices,” said Jim McCarthy, executive vice president, innovation and strategic partnerships, Visa.
24 JUNE 2017
Mazagan Beach & Golf Resort
MAZAGAN BEACH & GOLF RESORT REPORTED THAT AN INCREASINGLY HIGH NUMBER OF GUESTS ARE VISITING MOROCCO FROM THE GCC REGION.
WTM to Focus on Payment Solutions
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he Travel Tech Show at World Travel Market (WTM) London 2017 will focus on payment solutions reflecting not only the importance of payments across the global travel ecosystem but also a desire from the 2016 attendees for more insight into this sector. More than 2,000 attendees at the 2016 edition of WTM London expressed an interest in the topic, with accommodation providers the most responsive, followed by retail and online agents. Simon Press, senior director, WTM London, commented, "[...] The Payments Solutions lounge at Travel Tech Show at WTM London will give the payments industry the profile it deserves [...]."
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WEEKLY NEWS CRUISING
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Carnival Cruise to Revamp Entertainment Carnival Cruise Line has unveiled Carnival Studio, a state-of-the-art rehearsal venue in Davie, set to elevate entertainment across its fleet.
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Cruise Industry Boosts Tasmanian Economy
Royal Caribbean to Impress with Quantum Ultra-Class Ship
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laimed to be Australia’s leading cruise operator, Carnival Australia, member of Carnival Corporation, has recently praised Tasmania’s cruise guides for supporting the industry, contributing to the state’s economy. David Jones, manager, corporate affairs, Carnival Australia, stated, “The guides are eloquent in their support of cruise tourism and confirm that their grassroots perspective gives them a far greater understanding that the economic benefits of cruising are very real [...].” According to the company, Tasmania’s cruise industry economic activity increased 32.4 percent from 2014-2015 to 2015-2016 rising from USD45 million to USD60 million. In addition, 12 percent of all visitors arriving in Tasmania in 2016 travelled by sea, while cruise ships made 59 calls to Tasmanian destinations with around 114,000 passengers and 49,000 crew members on board.
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Carnival Studio
eaturing eight dedicated music studios and five full-stage dance studios, among other facilities, the expansive venue will enable bands, casts and technical teams to rehearse and create new innovative shipboard shows. “Whether it is our elaborate production shows, our popular rock bands or solo artists performing throughout the ship, entertainment is a huge part of the Carnival vacation experience and this spectacular rehearsal space provides us with unprecedented opportunities to develop exciting new choices for our guests,” said Sarah Beth Reno, vice president, entertainment, Carnival Cruise Line.
Sydney to Welcome Pacific Explorer
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oyal Caribbean International has unveiled plans for the first Quantum Ultra-class vessel to be based in the Asia-Pacific region, due to be launched in 2019. Representing the next evolution of the groundbreaking Quantum class, the announcement of yet-to-be-named ship came along with the new 2018-2019 programme for China, Singapore and Australia itineraries. Celebrating nearly a decade since the first cruise in China, the liner is demonstrating its commitment to the region by deploying the most technologically advanced vessels on the voyages. As a result, the new vessel will be specifically designed for local guests, who can look forward to more cutting-edge and unprecedented experiences and amenities.
ollowing a multi-million dollar refurbishment, P&O Cruises’ Pacific Explorer will sail to Sydney this June. More than 1,000 contractors spent over 200,000 hours working on transforming the ship, which is now fitted with what is said to be the longest waterslides at sea within an interactive water park. On board, guests will also be able to enjoy a wide range of new dining options. Sture Myrmell, president, P&O Cruises, stated, “[…] We have taken the winning features of our existing ships and added a whole new layer of excitement with some big wow moments like the waterslides and the bowling green […]. It really will be a ship that offers something for everyone and we can not wait to show it off to our guests.”
24 JUNE 2017
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WEEKLY NEWS ACCOMMODATION
Rotana Gathered its Teams in Abu Dhabi
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he three-day event convened management executives from Rotana’s multiple properties in the Middle East, Africa and Turkey to share the performance reports, outline market trends and financial forecasts, as well as provide updates on corporate activities and strategies. Furthermore, teams and individuals that demonstrated outstanding performance across various areas in 2016 were awarded. Commenting on the guest service professionals awards, Nasser Al Nowais, chairman, Rotana, pinpointed, “[…] Since our inception, [we] have been determinedly striving to see that our guest service staff are accorded their rightful place in the organisation and are celebrated as the most important drivers of our business success.”
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ospitality Management Holding (HMH) has confirmed the outstanding performance of its properties in the UAE, exceeding expectations in revenue growth. Revenue at Bahi Ajman Palace Hotel climbed 23 percent year-to-date, while Coral Beach Resort Sharjah and Coral Dubai Deira Hotel averaged between five to 10 percent in yearon-year revenue increase. Taking advantage of premium locations and close proximity to key commercial and leisure attractions, the properties flying the company’s flag achieved the positive figures due to diversified and balanced business mix, according to Ferghal Purcell, chief operating officer, HMH. He further revealed that the CIS and Europe wholesale markets boosted the numbers with strong wholesale returns, while the GCC market also contributed to the satisfactory result with its steady growth during school holiday period.
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Sofitel Dubai Wafi to Debut in 2019 Rendering of Sofitel Dubai Wafi
Hospitality Management Celebrates UAE Success
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fter partnering with MKM Commercial Holdings (Wafi Group), Sofitel unveiled plans to launch in 2019, what is said to be the company’s largest property in the Middle East. Located adjacent to the iconic Raffles Dubai and set to open in 2019, Sofitel Dubai Wafi will feature 501 luxury guestrooms, along with a number of dining concepts, including an Asian specialty restaurant, private cabanas and a kids' club. Commenting on the new opening, Sami Nasser, chief operating officer, luxury brands, Middle East, AccorHotels, stated, “We are delighted to work with Wafi Group, to develop this impressive project that will undoubtedly become a future flagship for Sofitel in the region. The development of this property is aligned with our strategy to operate one of our leading luxury brands across strategic locations in the Middle East.”
Yas Island Rotana
Yas Island Rotana, Abu Dhabi hosted the hotel group’s annual conference recognising employee achievement and evaluating business progress.
Emaar Takes Visitors on 360 Virtual Tours
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maar Hospitality Group has introduced panoramic, 360 virtual tours of its properties in Dubai, offering guests the opportunity to experience the value proposition of each hotel. As part of the company’s digital transformation, the feature consists of high-definition photographs and videos of multiple properties in the developer’s portfolio, enabling clients to review the hotels’ facilities prior to booking. Olivier Harnisch, CEO, Emaar Hospitality Group, said, “Introducing innovative digital experiences is part of our strategy to further enhance the guest experience. The 360 virtual tours open doors to the delightful and exceptional lifestyle offerings at our hotels, enabling visitors anywhere in the world to make informed decisions and plan their stay in vivid detail.”
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WEEKLY NEWS ACCOMMODATION
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Hilton Resort to Hit Yas Bay in 2019
BlueBay Expands Hospitality Offerings in Tunisia
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ilton announced Hilton Abu Dhabi Yas Island Resort, a 641-key property that will be part of the AED12 billion (USD3.27 billion) development plan unveiled by Miral for the southern end of Yas Island, in a bid to further position it as a sought-after destination by 2022. The five-star resort, set to cater for business, leisure and family travellers, is slated to open in 2019 in Yas Bay with facilities including a multi-purpose conference centre, seven dining outlets and an innovative urban beach concept with an infinity pool suspended above the waters of the Arabian Gulf.
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n a bid to expand its portfolio in the North African region, BlueBay Hotels has recently added a second address in Tunisia, following the launch of Le Royal Hotels and Resorts – Hammamet in 2016. Located near Zarzis, Safira Palms features 302 rooms alongside a wide range of bars and restaurants serving local and international cuisine, pools for both adults and children and a hamam. The new development is part of the group's 2017 – 2020 growth and international expansion plan, to increase its offering by close to 50 percent and have 60 hotels in 30 different destinations and more than 50,000 at the end of this period, including both its own properties and those it manages.
Eagle Hills Announces Palace Fujairah Beach
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agle Hills has announced plans to build its second five-star hotel in Fujairah under the name of Palace Fujairah Beach, in a bid to attract tourists and investment into the Northern Emirates. Centrally located at Eagle Hills Fujairah Beach, the property will be managed by Address Hotels + Resorts and will feature 162 rooms and suites. Situated on what is said to be a prime plot on the gulf of Oman, the area is known for its vibrant sea life and mountainous environment. The hotel, due to open in 2019, will also boast a health club, cafés, highquality dining outlets, separate pools for adults and children as well as worldclass meeting venues.
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Rendering of Hilton Abu Dhabi Yas Island Resort
Deutsche Hospitality Expands in Egypt
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teigenberger Alcazar-Sharm El Sheikh, a five-star resort located in Nabq Bay, has recently opened its doors, expanding hospitality offerings in Egypt. Launched by Deutsche Hospitality, the property marks the company’s 11th hotel in the country and enjoys 3,000m2 of its own private beach with stunning underwater scenery. Featuring 610 luxurious rooms including 12 junior suites and two villas equipped with private pools, the new address is ideal for families as it provides plenty of green spaces and swimming pools exclusively for kids. In addition, the hotel offers numerous sporting facilities, both water and land based, a spa and a gym and it is conveniently located close to Sharm el-Sheikh International Airport. The opulent accommodation is complemented by an array of dining options.
Address Hotels + Resorts Sets Foot in Mecca
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abal Omar Development Company has recently announced that Emaar Hospitality Group’s (EHG) luxury hotel brand Address Hotels + Resorts will manage its new project in Mecca. Marking the iconic brand’s debut in Saudi Arabia and scheduled to open in 2019, Jabal Omar Address Makkah will feature 1,490 guest rooms and suites, along with units available for freehold sale, retail amenities, prayer areas and other support facilities. Commenting on the property which consists of two identical towers, Olivier Harnisch, CEO, EHG, revealed, “Saudi Arabia is one of our focal destinations to expand the footprint of our hotel brands. Jabal Omar development stands out for its unique design features and amenities, and will appeal to religious visitors as well as investors [...].”
24 JUNE 2017
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Air Algérie Teams Up With Amadeus
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n a bid to bring superior travel experiences to customers on a global scale, Air Algérie has announced that it will be embarking on a 10-year transformation programme to upgrade nearly all of its operational and travel management systems through a new partnership with Amadeus. The milestone agreement, which will support the carrier’s expansion, was finalised during a signature event held in Algiers. Bakhouche Alleche, acting CEO, Air Algérie, commented, “The ongoing evolution of Air Algérie is being led in accordance with the very highest international standards and best practices. […] Moreover, having a single integrated system will enable Air Algérie to create more personalised travel experiences and adapt its offerings to customer preferences in real time.”
24 JUNE 2017
WEEKLY NEWS AIR Gulf Air Adopts Microsoft Azure
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iming to revamp its online customer experience, Gulf Air has recently adopted Microsoft Azure, an open, flexible, enterprise-grade cloud computing platform. The deployment, carried out by Link Development, a Microsoft Certified Cloud Service provider, enables the carrier to deliver web and cross-device services, giving its customers quick access to information. “The importance of the online user experience and the need for a superior online presence made us decide that a new, modern online presence was a high strategic priority. With the Azure-based portal, our unique visitor numbers have shot up, while we have reduced our backend operational costs,” disclosed Jassim Haji, director, information technology, Gulf Air.
Etihad and Royal Air Maroc Enhance Links
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ith the goal of further increasing their collaboration in a number of areas, Etihad Cargo and Royal Air Maroc Cargo have recently signed a memorandum of understanding (MoU). The new agreement will see the two airlines focus on growing air traffic through joint network development, over the next nine months including freighter deployment, and identifying further areas of cooperation. Commenting on the occasion, David Kerr, senior vice president, Etihad Cargo, stated, “This new MoU reinforces Etihad Cargo’s commitment to our customers by providing more capacity and greater frequency to destinations around the world. Together with Royal Air Maroc, we have been working for the past year to deliver improved services for shippers to the US, Canada, Brazil and West Africa.”
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WEEKLY NEWS AIR EgyptAir Connects Cairo to Narita
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Royal Wings Launched Aqaba – Dubai Route
King Hussein International Airport
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gyptAir is to resume its direct flights between Cairo and Narita, connecting North Africa to Japan in the winter season, following an increase in customer demands. Flights are scheduled to commence from October 29 with a frequency of one flight per week, operating on board the carrier’s latest Boeing B777/300ER aircraft that accommodates 346 passengers. The flag carrier of Egypt, based at Cairo International Airport, serves passengers and offers freight services to more than 75 destinations across the world, along with an extensive network of domestic services.
Air Astana Strengthens Links with India
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n the context of expanding its UAE network, Royal Wings, a subsidiary of Royal Jordanian, launched its new service between King Hussein International Airport and Al Maktoum International Airport on June 15. Running twice weekly, the new service aims to facilitate the movement of passengers between Aqaba, an important tourist and economic destination, and Dubai, a pivotal business centre. Commenting on the occasion, Osama Quntar, managing director, Royal Wings, stated, “Royal Wings operates this route in cooperation with the Jordan Tourism Board, which continuously seeks to promote Jordan to the world, especially in the GCC countries, whose citizens consider Jordan an attractive destination for family tourism in terms of entertainment, culture, health and medical and eco tourism.”
flydubai Expands African Network
Astana
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n a bid to expand its medium-haul offering, Air Astana, Kazakhstan’s national carrier, has recently announced the launch of its direct daily flight between Astana International Airport and Indira Gandhi International Airport, effective from July 02. To be operated on Mondays, Thursdays and Sundays with an Airbus A320 and an Embraer 190, the new service is expected to enhance the links between the two countries. Furthermore, all of the carrier’s international passengers travelling through Kazakhstani capital hub between June 01 – September 10 will receive tickets for Astana EXPO 2017 - Future Energy, an international exhibition focussed on reducing carbon emissions.
ollowing high demand for better connectivity with Africa, flydubai has recently announced the launch of its new service between Dubai International and Kilimanjaro International Airport, effective from October 29. Marking the carrier’s third point in Tanzania, along with Dar es Salaam and Zanzibar, Kilimanjaro will be served with six weekly flights. In addition, the carrier will increase direct services to Zanzibar from three to eight schedules a week. Commenting on the new route, Ghaith Al Ghaith, CEO, flydubai, highlighted, “With the addition of the service to Kilimanjaro and more direct flights to Zanzibar, flydubai will operate 14 flights a week, marking a 133 percent increase in capacity to the market compared to the previous year.”
Kilimanjaro International Airport
24 JUNE 2017
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Dusit International to Enter Vietnam
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usit International will make its debut in Vietnam this December with the opening of the DusitPrincess Moonrise Beach Resort on Phu Quoc. As a result of a long-term franchising arrangement with Linh Chi, the new hotel will comprise 108 rooms, all overlooking Bai Truong beach on the island’s west coast. Elegantly and stylishly designed, the rooms will range from 32m2 to 56m2, with facilities including an all-day-dining restaurant, a wellness area, lounge and pool bar, fullyequipped conference room, and a kids’ zone. Suphajee Suthumpun, group CEO, Dusit International, noted that Phu Quoc’s growing reputation as a major tourist destination is only set to flourish over the next 10 years as many high-end developments are slated to open on the island.
24 JUNE 2017
WEEKLY NEWS INTERNATIONAL Holiday Inn Unveiled in Northern Mexico
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nterContinental Hotels Group announced the opening of the newly-built Holiday Inn Express & Suites Monterrey Valle hotel, located within the Plaza Tanarah complex in the city’s exclusive Valle area. Featuring 174 rooms and 25 suites, the property also offers five small meeting rooms and a 24-hour fitness centre. The address boasts a design solution, set to provide travellers with enhanced technology and improved services to form a simple and smart travel experience. Along with its prime location close to high-end restaurants and shopping outlets, the hotel also offers views of the Sierra Madre mountain range.
The Ritz-Carlton to Set Foot in Zanzibar
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arriott International has announced an agreement with Pennyroyal Gibraltar to debut The Ritz-Carlton brand in Zanzibar with a 90-key all-suite and villa resort slated to open in 2021. Located within close proximity to Zanzibar International Airport and UNESCO listed Stone Town, The Ritz-Carlton, Zanzibar will be a part of Amber Resort, a lifestyle mixed-use mega development. The property is expected to bring defining luxury to the destination with distinctive dining and bespoke leisure facilities. Alex Kyriakidis, managing director, Middle East and Africa, Marriott International, said, “[...] The Ritz-Carlton, Zanzibar will compliment Marriott International’s strong presence in the Indian Ocean and provide the necessary impetus to put the destination on the global itinerary of our guests.”
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WEEKLY NEWS INTERNATIONAL China Led New South Wales’ Record Tourism Spending
Legislators and Travel Agents Gathered at ASTA Summit
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ravel agents along with the American Society of Travel Agents (ASTA) met the industry’s legislators on June 07 in Washington, D.C. at the inaugural and highly-anticipated ASTA Capitol Summit 2017 held at Watergate Hotel. The event was a platform for discussing critical issues shaping the corporate and leisure travel economy and an opportunity to present legislative priorities to congress officials that meet the objectives of both the government and travel community. During some 100 scheduled meetings, participants discussed, among others, the challenges related to the travel agent retail fairness act, lifting the Cuba travel ban and lessening the impact of new disclosures travel agents are required to make to consumers when selling air travel.
Air Canada Extends Route Map
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ir Canada inaugurated its daily, yearround flights from Vancouver to Taipei, with a gate celebration at Vancouver International Airport (VIA). Commenting on the carrier’s 10th Asian destination, Benjamin Smith, president, passenger airlines, Air Canada, said, “The strategic addition of these daily year-round flights strengthens our [VIA] trans-Pacific hub which combined with our extensive North American network, provides convenient options and a competitive elapsed travel time between North America and Taiwan.” The airline also began a seasonal, three times weekly service to London’s Gatwick Airport operated by Air Canada Rouge with a Boeing 767300ER aircraft, marking its fourth European destination served from the Vancouver hub.
Los Angeles Launched Destination Application Gate celebration at VIA
New South Wales
Jamaica Expands Hospitality Market
Washington D.C.
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ccording to Australia’s latest International Visitor Survey, New South Wales’ economy was boosted by AUD9.8 billion (USD7.42 billion) from the inbound tourism sector in the 12 months to March, with China remaining a key driver in the record numbers. Overall, the state attracted more than 3.9 million overnight international visitors, a year-to-date growth of 10 percent, who spent AUD848 million (USD642.36 million) more than in 12 month period ending March 2016. Adam Marshall, tourism and major events minister, Australia, clarified that the number of Chinese visitors exceeded 700,000 during the reviewed period, with expenditure reaching almost AUD3 billion (USD2.27 billion), a historic figure for the region, inspiring stakeholders to further capitalise on the attractive opportunities coming from the emerging market.
he Jamaica Tourist Board revealed that following the successful addition of some 3,000 new and refurbished hotel rooms to the market in 2016, Jamaica’s hospitality developments continue to soar with expected boost of more than 1,100 keys this year. On the back of increased hospitality investments, the destination plans to add a total of 12,000 new rooms between 2018 and 2021. Among others, this year has seen new hotel openings in Montego Bay. Representing the latest properties in the pipeline, Spanish Court Montego Bay and Jewel Grande are both set to open this fall. Kingston will also welcome the newest five-star property in autumn, The R Hotel, poised to become the city’s first business address.
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fter partnering with Arts Commission Los Angeles, Los Angeles Tourism & Convention Board (Discover Los Angeles), launched Discover L.A., an immersive destination application that optimises visitors’ experience in the city. Showcasing top daily events throughout Los Angeles, as well as entertainment options including world-class museums and diverse dining options, the application is synced to deliver personalised content based on weather, time and distance. Don Skeoch, chief marketing officer, Discover Los Angeles, said, “Through smart technology, the application literally knows to serve up soup and indoor dining suggestions on cool days [and] the closest beaches and ice cream on warm days.”
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TRAVEL CHANNELS
McAfee: US Vacationers Remain Online Sharjah Supports Wildlife Conservation Elebriddi wildlife protected area, Al Dhaid
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iming to further support nature reserves in the emirate, the Environment and Protected Areas Authority (EPAA) in Sharjah has recently transported 288 wild animals, including 15 giraffes and five rhinos, from South Africa to Elebriddi wildlife protected area in Al Dhaid. H.E. Hana Saif Al Suwaidi, chairperson, EPAA, commented, “[…] Through our continued efforts, we are striving to conserve many species of animals and birds, and create breeding areas in the protected habitats in accordance with the UAE regulations. In addition, we aim to highlight the importance of the protection of wildlife and raise awareness among the community members on wildlife, and the protection of nature and endangered species.”
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he latest McAfee study, Digital Detox: Unwind, Relax and Unplug, revealed that despite the known benefits of unplugging electronic devices while on holiday, most US travellers prefer to stay connected. The findings confirmed that 52 percent of respondents spend at least an hour a day going online while on vacation and 57 percent of holidaymakers went on a trip with the intent to stay connected. This comes with a cyber security threat as vacationers opt for easily accessible and unsecured Wi-Fi, putting their privacy at risk. Gary Davis, chief consumer security evangelist, McAfee, stressed, “[…] By taking basic security precautions and avoiding unnecessary risks, consumers can better protect personal information making their vacation more enjoyable knowing they are connecting with confidence.”
Emirates Sponsors WYSE Research
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mirates has been announced as the corporate partner of World Youth Student and Educational (WYSE) Travel Confederation’s global study of youth and student travel, titled New Horizons. Hailed as the only recurring global survey of the segment, the report aims to provide an overview of the youth and student travel market, which according to WYSE Travel Confederation and World Travel Organization, is estimated to have accounted for more than 280 million international arrivals in 2016. David Chapman, director general, WYSE Travel Confederation, stated, “Emirates corporate partnership with WYSE Travel Confederation over the last several years clearly demonstrates their commitment to understanding the needs and wants of today’s young travellers [...].”
S Etihad Made Students Fly
Etihad Airways’ simulator experience
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upporting the nation-wide Year of Giving, Etihad Airways gave nine students from Future Rehabilitation Centre the opportunity to experience the roles of pilots on its state-of-the-art flight simulator. The hands-on science lesson enabled the pupils to operate a flight to London’s Heathrow Airport in a simulated cockpit of an Airbus A380, after which they continued with a tour of the carrier’s training academy. Majed Al Marzouqi, vice president, flight operations, Etihad Airways, said, “In the Year of Giving, we are delighted once more to collaborate with the Future Rehabilitation Centre on this initiative, encouraging youngsters to reach for the skies.”
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RENDEZVOUS
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Q & A with
TRAVEL TRADE WEEKLY: How important and valuable are niche tourism sectors in Lebanon?
YASMINE EID MAALOUF GENERAL MANAGER, RAMADA DOWNTOWN BEIRUT
SO FAR, LEBANON WELCOMED A POSITIVE START TO THE YEAR, YASMINE EID MAALOUF, GENERAL MANAGER, RAMADA DOWNTOWN BEIRUT, PROVIDES AN UPDATE ON THE COUNTRY’S ALL IMPORTANT TOURISM INDUSTRY.
YASMINE EID MAALOUF: The tourism and alternative tourism industry in Lebanon has been historically important to the local economy and remains to this day to be a major source of revenue for Lebanon. The country's historical and archaeological sites are displayed all across the country, reflecting ancient and modern world history. Lebanon has a longstanding history of cultural tourism. Ecotourism in Lebanon has a rich background of natural diversity and a wide range of outdoor activities. We also saw during the last couple of years, the growth of a new kind of tourism – local tourism – a where Lebanese tend to discover their own country with different generations. Another alternative tourism as well are the famous Lebanese festivals – with the famous international festivals of Baalbek, Byblos and Beiteddine – which attract [visitors from across] the region and Lebanese living abroad. When it comes to medical tourism, Lebanon features the best medical staff and equipment in the region thus welcoming and contributing to the growth of the medical tourism. TRAVEL TRADE WEEKLY: What are the latest updates on Lebanon’s tourism industry? YASMINE EID MAALOUF: The government believes that, because of the return of peace and stability to the country and with the development of the necessary infrastructure, tourism will again contribute significantly to
Lebanon's economy. Lebanon's tourism industry also relies on the large number of Lebanese living abroad, who return regularly to the country during the summer season. The Ministry of Tourism is now offering special packages to encourage the GCC visitor to come back as well as now focussing on Armenia. A lot of travel agents are also offering packages for medical tourism and holidays. You can see an increase of the medical tourism, especially from countries such as Iraq, and this year we saw a significant demand and increase for ski packages. TRAVEL TRADE WEEKLY: What does the future hold for tourism in Lebanon? YASMINE EID MAALOUF: Tourism has always been an important contributor to Lebanon's economy, accounting for almost 20 percent of GDP. Lebanon was also featured by several international media outlets [...] as a top tourist destination, [especially in 2009]. Despite the recent travel ban from other countries, to urge their citizens to avoid all travel to Lebanon due to current safety and security concerns, we do continue to believe that tourism will remain a major and growing sector for Lebanon. Our main targets remain the GCC, but not necessarily the GCC visitors but foreigners living in GCC, Egypt, Iraq and Istanbul. But we will also focus on some emerging market such as Iran, North Africa and the Lebanese Diaspora. To keep on going forward, it appears to us for now to follow the demand of the market, however we do trust that supply and demand will regularise and bring back the market to its normal positioning.
TRAVEL TRADE WEEKLY: How was business in the first quarter of this year? YASMINE EID MAALOUF: We [were] expecting to close the first quarter of this year with an increase of three percent in terms of occupancy year-on-year. However, we have a decrease of average room rate due to the severe competition and five-star [hotels] decreasing their rates. We are projecting a better year than 2016, thought we did not see yet the return of the GCC visitors as expected. TRAVEL TRADE WEEKLY: What are your key source markets? YASMINE EID MAALOUF: Our main market is from Europe, Istanbul and Egypt. This year we have been working with a new leisure market from Tunisia.
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Ramada Downtown Beirut
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TAMER REFAAT has been named as the new director of sales and marketing at InterContinental Hotels Group (IHG) Citystars. As a seasoned professional, Refaat has gained more than 20 years of hospitality experience, including extensive knowledge of the Egyptian luxury market. Prior to joining the group, Tamer worked as director of sales and marketing for Four Seasons Resort Sharm El Sheikh. In his new role, Tamer will be responsible for leading the development and execution of strategic sales and marketing plans in three IHG Citystars properties. Along side this, he will continue the efforts of delivering outstanding guest service as well as ensuring financial profitability.
NOURA BINHADYIA has been appointed as the new manager of Knowledge without Borders, a Sharjah-based initiative that aims to promote a culture of reading in Emirati households and drive the progress of the UAE's publishing sector. With vast experience throughout her professional career, including as cultural coordinator of service quality department at Emirates NBD, Binhadyia has an outstanding record of achievements. She first joined Knowledge without Borders in 2013 as an administrative assistant before quickly being promoted to public relations and corporate communication executive. Furthermore, Binhhadyia also previously volunteered at Sharjah International Book Fair.
RAFAT GOTTA
WHO’S MOVED
OLIVER BONKE
NOURA BINHADYIA
TAMER REFAAT
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RAFAT GOTTA has assumed the position of general manager at Coral Dubai Deira Hotel, bringing more than 18 years of experience to the role. As well as having worked for a number of international hospitality groups such as InterContinental Hotels Group, Kempinski Hotels and Marriott International, Gotta most recently served as hotel manager at Holiday Inn Express Dubai Airport. Thanks to his extensive regional experience across the UAE, Qatar and Jordan, he is familiar with the local business and cultural landscape. As part of his new responsibilities, Gotta will optimise the hotel’s performance, building upon its success to continue its growth as well as maintain and enhance standards.
OLIVER BONKE has been announced as the new president and chief operating officer of Shangri-La Hotels and Resorts, which he will assume from September 01. In this capacity, Bonke will oversee the group’s executive vice presidents responsible for operations as well as lead the division heads of food and beverage, sales, marketing, rooms, engineering, security and quality improvement. With nearly 30 years of experience in the hospitality industry, he has demonstrated strong leadership and operational experience, which he will use to drive the company’s development and growth. Bonke has previously worked as chief commercial officer for InterContinental Hotels Group in the Americas and joins the group from Loews Hotels.
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NEWS & EVENTS Sharjah Girl Guides Support the Community
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BITM to Take Place in November
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n light of Zayed Humanitarian Day, Sharjah Girl Guides (SGG) launched two volunteering programmes under its Spread Happiness initiative, coinciding with other charitable efforts implemented across the UAE. In a bid to help those less fortunate than themselves, young guides and brownies mingled with and supported child cancer patients at Dubai Hospital, whilst also volunteering for Ramadan Aman’s road safety campaign, aiming to save lives during Iftar rush hour by distributing light meals to drivers. “Fostering social and community responsibility, and promoting values of compassion and charity form the cornerstone of what we stand for at SGG,” informed Shaikha Abdulaziz Al Shamsi, assistant manager, SGG.
Beijing
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CEMS to Bring 5th Edition of CITE
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rganised by Conference & Exhibition Management Services (CEMS), the 5th Chengdu International Tourism Expo (CITE 2017), one of the leading tourism trade shows in Western China, will take place from November 30 – December 02, at Chengdu International Exhibition and Convention Center. Occupying 10,000m2, the exhibition is expected to host over 400 international exhibitors from over 40 countries including Egypt, Morocco, and Malaysia, Turkey and the US, along with 400 international and local hosted buyers. This year’s highlights include pre-event promotional roadshows in various Chinese cities, offering exhibitors the opportunity to promote themselves to their target buyers prior to the event. In addition, specially curated workshops will be running concurrently with the exhibition offering trade visitors the opportunity to gain new practical knowledge on the industry practices.
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xpected to further boost the Association of Southeast Asian Nations (ASEAN)-China Year of Tourism Cooperation, Beijing International Travel Mart (BITM) will take place from November 16 – 18 at China National Convention Center. Organised by Conference & Exhibition Management Services (CEMS), the event is projected to attract 10,000 public visitors as well as 6,000 trade visitors from the MICE and travel trade industry. To accentuate the ASEAN-China Year of Tourism Cooperation, a panel discussion on the first day of the event will feature prominent leaders of industry from both ASEAN and China, exploring extended cooperation between the two regions.
Emirates Airline Foundation Helps Those in Need
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ithin the framework of the UAE’s Year of Giving, The Emirates Airline Foundation (EAF) announced that it will fund the construction of a new building for Safe Centre for Autism and Asperger’s Syndrome, slated to open in 2018. Spanning 1858m2, the facility will boost the existing centre’s capacity from around 40 children to 100. Tim Clark, chairman, The EAF, commented, “Since its inception, the centre has been providing important education opportunities tailored to children with special needs, and we hope that the new facility will continue to be a valuable resource in the UAE for children on the autism spectrum and their families.”
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PHOTO ALBUM
H.R.H. Prince Alwaleed Bin Talal Bin Abdulaziz Alsaud visited the Jeddah Tower development set to become the highest building in the world
Guggenheim Abu Dhabi workshop on June 10 taught the participants the renowned decollage technique of French artist Jacques VilleglĂŠ
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Taste the World winning chef Dean Parker, centre, with Enrico Nanchioli, inflight chef, Etihad Airways, left, and Jeremy McPherson, inflight chef, Etihad Airways, right
Al Embrator was crowned the winner of Sharjah Ramadan Football Championships 2017
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Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Marriott International celebrated Iftar with cab drivers across Bahrain
TIME Hotels distributed 200 Iftar boxes through Al Shabab Al Arabi Club
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NEWS & EVENTS Dubai to Host WGES 2017
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rganised collaboratively by Dubai Electricity and Water Authority, World Green Economy Organisation and global partners, the fourth edition of the World Green Economy Summit (WGES) will be held on October 24 – 25 at Dubai International Convention & Exhibition Centre. To be held under the theme Driving innovation, Leading change, the summit is expected to attract more than 3,000 participants from various sectors, making it the largest in the Middle East. As part of the emirate’s Green Week activities, the event will be held alongside Dubai Solar Show and the 19th Water, Energy, Technology and Energy Exhibition. Aiming to create sustainable future, this year’s edition will focus on productive and eco-friendly technologies to lead the change to a green economy.
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EVENTS THE INTERNATIONAL CONFERENCE ON TOURISM AND BUSINESS Lucerne, Switzerland August 31 – September 01 The second edition of the event will see the presentation of research related to the tourism and hospitality sectors.
22ND UNWTO GENERAL ASSEMBLY Chengdu, China September 04 – 09 World Tourism Organization’s (UNWTO) annual meeting will bring together tourism officials and private sector leaders.
Wuhan to Host WITE 2017
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rganised by Conference & Exhibition Management Services, the Wuhan International Tourism Expo (WITE 2017) will take place from November 23 – 25 at Wuhan International Expo Center. Aiming to propel Wuhan's tourism market of Wuhan through a series of meeting sessions, the exhibition will provide a platform for exhibitors to showcase their brand, destinations, products and services to trade visitors and hosted buyers. WITE 2017 will feature more than 300 exhibitors from across 30 countries including Ghana, Malaysia, Malta, Singapore, Sri Lanka, and the US, and is expected to attract over 4,000 trade visitors. Among the subjects, is the general aviation industry at both regional and worldwide levels, will be discussed, as well as the latest travel technologies implemented across the global tourism industry.
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OTDYKH LEISURE Moscow, Russia September 20 – 23 www.tourismexpo.ru The 23rd edition of the exhibition will be held alongside its events focussing on MICE, luxury as well as medical tourism, spa and health.
IFTM TOP RESA Paris, France September 26 – 29 www.iftm.fr More than 31,000 trade visitors are expected to attend the multi-target event with dedicated programmes for the leisure, business and MICE sectors.
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