5 AUGUST 2017 ISSUE 404
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5 AUGUST 2017 ISSUE 404
02 TOURISM IN SAUDI ARABIA SOARED
08 GENERAL
SHUROOQ INCREASES AL BADAYER OASIS INVESTMENT
11 AIRLINES RELY ON ANCILLARY REVENUE
03 Airports
06 Technology 12 International
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS
Tourism in Saudi Arabia Soared
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel SENIOR JOURNALIST Ellen Petty JOURNALISTS Maria Sabova Panayiotis Karanicholas Anna Spyrou CONTRIBUTOR Dominique Christou DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com
In 2016, tourism revenue in Saudi Arabia reached SAR166.8 billion (USD44.47 billion), a growth rate of seven percent over 2015, as revealed by Saudi Commission for Tourism & National Heritage (SCTH).
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he number of domestic trips during the reviewed period rose 2.3 percent to 47.5 million, while the value of domestic spending stood at SAR44.9 billion (USD11.97 billion). Total tourism investment in the Kingdom exceeded SAR151 billion (USD40.26 billion) during the year under review. Moreover, since the start of SCTH supervision of the accommodation sector, the number of properties soared from 1,402 in 2009 to 6,527 by the end of 2016, while the number of tour operators climbed from 10 in 2002 to 566.
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
Over 41,500 Aircraft Movements in Northern Emirates and Dubai
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com
Dubai International
MENA EXCHANGE RATES
as of 3.8.2017
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COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
108.42
Egypt (EGP)
Pound
17.85
Iran (IRR)
Rial
32,761.49
Iraq (IQD)
Dinar
1,164.10
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,506.62
Libya (LYD)
Dinar
1.34
Morocco (MAD)
Dirham
9.43
Syria (SYP)
Pound
515.49
Tunisia (TND)
Dinar
2.38
Yemen (YER)
Rial
250.26
In June, a total of 41,589 aircraft movements were recorded in Dubai and the Northern Emirates airspace, as revealed by Dubai Civil Aviation Authority and Dubai Air Navigations Services.
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l Maktoum International Airport registered a total of 2,665 movements in the month under review, an increase of 14.1 percent over June 2016 with a daily average of 73 take-offs and landings. More specifically, the hub saw 921 arrivals and 933 departures. Meanwhile, Dubai International recorded a total of 31,243 movements, consisting of 15,491 arrivals and 15,515 departures, with a daily average of 1,041 movements.
5 AUGUST 2017
WEEKLY NEWS AIRPORTS
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Bahrain Airport Completed Maintenance
Bahrain International Airport
Bahrain Airport Company (BAC) has concluded its most recent airfield maintenance works at Bahrain International Airport, which are carried out every six months in coordination with Civil Aviation Affairs, Gulf Air and other partners.
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onducted in early morning hours each day between April 25 – May 06, the maintenance included concrete joint seal repairs, rubber and paint removal, asphalt repairs, airfield remarking, surveying, runway friction testing, weeds removal, and airfield ground lighting. Abdulla Janahi, chief development and technical officer, BAC, commented, “We carry out these maintenance works twice a year to ensure that airport operations continue at an optimal level as the safety of aircraft is our highest priority.”
Sharjah Airport to Feature Jet Terminal
Rendering of the private jet terminal
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harjah Airport Authority signed two commercial agreements with Gama Support Services which will lead to the construction of a new AED110 million (USD29.9 million) private jet terminal at Sharjah International Airport. The partnership also grants Gama Support Services the rights to manage ground handling processes at the new facility. Set to strengthen the emirate’s aviation sector, the project is being designed in accordance with international standards to ensure maximum convenience for jet travellers. H.E Ali Salim Al Midfa, chairman, Sharjah Airport Authority, said, “Our new partnership with Gama will add to our ability to provide the highest level of services to our customers in the private and business jet industry. The new project will allow the owners to travel in a luxurious and convenient manner […].”
5 AUGUST 2017
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WEEKLY NEWS AGENTS
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Sabre Tests Intelligent Travel Technology In partnership with Microsoft, Sabre has announced the development of an artificial intelligencepowered chatbot set to add intelligent and conversational features to its applications, in a bid to enhance customer service and interaction through smart technology.
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nitially being tested with two travel agencies and their clients, the trial period aims to evaluate the chatbot’s ability to offer travellers self-service solutions for the most common requests such as changing an existing flight reservation. The company further plans to design the prototype which will enable travellers to directly shop, book and engage with hoteliers through the most common messaging platforms, such as Facebook Messenger, WhatsApp, Twitter, and SMS.
Sojern Unveiled UK and French Travel Trends
Paris
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ojern’s Destination Report: A Focus on France and the United Kingdom revealed that the US, Cuba and Iceland have fallen in popularity among travellers from the two countries this summer, while trips to Sri Lanka have become more sought after. Amongst French holidaymakers, Senegal has risen 11 places in terms of popularity, while the biggest rising destinations for British tourists are Athens, Corfu, Crete, and Dubrovnik, as more travellers look to explore the filming location of Game of Thrones. Tunis and Istanbul have regained popularity for French jetsetters, while Paris is also welcoming the return of strong levels of tourism. Sojern also found that European travellers prefer short trips to both France and the UK, which are planned well in advance.
TUI Care Delivers Lessons on Conservation
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iming to increase awareness on the importance of natural resources while making nature conservation a priority in the school curriculum, TUI Care Foundation and Sefapane Community Development Fund collaboratively launched EcoKidz programme to educate children in disadvantaged areas around Kruger National Park on environmental conservation. Thomas Ellerbeck, chairman, board of trustees, TUI Care Foundation, highlighted, “Since its establishment, TUI Care Foundation has acknowledged education to be a cornerstone for sustainable development. An empowered youth is not only crucial to fight unemployment, but it also opens a path towards an ecologically responsible generation. To support future ambassadors for South Africa’s nature and wildlife is a great opportunity to help preserve the spectacular natural environment of this country.”
5 AUGUST 2017
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WEEKLY NEWS AGENTS
Travelport Partners with Sudanese Travel Agent
Amadeus Voice Hits 1,500 Subscriptions
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ravelport has announced a new agreement with Sudanese travel agent Euro Africa Services, a subsidiary of Euro Africa Travel, enabling over 500 local agents to choose within a wide range of airlines, hotels, train and car from the platform. Connected agents can now search beyond rate and availability, responding quickly to customers’ personalised needs. Highlighting the expected positive outcomes of the partnership, Liban Warsame, CEO, Euro Africa Services revealed, “We look forward to introducing this innovative way of connecting a world of travel choice to the Sudanese agents’ community to grow their online and offline travel business. Travelport’s unrivalled content will help agents to drive their performance and allow them to offer customers a broader range of content more efficiently.”
5 AUGUST 2017
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madeus Gulf has recently announced that 1,500 travel agents around the GCC region have subscribed to Amadeus Voice, a highly interactive tool designed to address the needs of travel industry professionals. Using push technology to send relevant data updates, the application provides easy access to daily industry news along with product updates and announcements. Commenting on the company’s success, Graham Nichols, managing director, Amadeus Gulf, explained, “[…] Having worked closely with members of the travel industry in the region, Amadeus Gulf understands what they need to make their job easier day to day, and Amadeus Voice is the ideal addition to the suite of solutions we offer for the travel sector.”
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WEEKLY NEWS TECHNOLOGY
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Hotelogix and Amazon Tutored Indian Hoteliers With a goal to help Indian hoteliers face growing competition from global brands, Hotelogix and Amazon Web Services delivered workshops on the benefits of cloud technology in Bangalore, Mumbai and New Delhi throughout July.
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esigned exclusively for hoteliers to learn about the latest technology, which is instrumental for maximising revenues, the events provided the opportunity to learn from industry experts sharing best practices in utilising the right technology to gain a competitive advantage. Hoteliers were also taught on how to run establishments profitably through understanding the security and reliability of the tools, along with online booking trends, distribution strategies and next generation technologies.
Marriott Launches Travel Experience Incubator
IATA to Enhance Baggage Tracking
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nternational Air Transport Association (IATA) and Airlines for America have announced launching of a year-long global campaign related to baggage tracking in a bid to reduce mishandled bags and to increase baggage operation efficiency. While less than 0.43 percent of the four billion bags carried by airlines annually do not arrive to their owners, the carriers committed to improve baggage tracking by June 2018 through the campaign, which will see various regional workshops for travellers and key air companies. “ […] Over the last decade we have reduced mishandled baggage by 54 percent with improved processes. The next step is to realise the full benefits of baggage tracking to further improve performance,” said Andrew Price, global head, baggage, IATA.
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n a bid to develop innovative solutions that will enhance the travel experience, Marriott International has recently partnered with Accenture Interactive and 1776, to launch Travel Experience Incubator, a new programme designed to discover and foster startups working on innovative technologies and solutions. Aiming to increase customer connectedness, the programme will develop, validate, and test travel solutions using data and technology. Drawing on its deep experience in the hospitality business, the company will support the initiative with its data-rich knowledge of customers as well as mentors from its executive team to coach the startups. Accenture Interactive has proven experience working with the startup community in creating innovative enterprise technologies using an open innovation approach.
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Live Chats to Empower Hoteliers
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n an effort to increase hoteliers’ direct booking while also minimising online travel agents' contribution, Lodging Interactive is highlighting the growing value in live chat services such as its product CoMMingle, which was launched in 2016. The company identified that automated chat bots are not as impactful as was first predicted, and as consumers expect rapid response time, live chat services are seen as important to ensure high levels of customer service. DJ Vallauri, president, Lodging Interactive, revealed, “The progression towards live chat services for hotels is natural and expected. […] Live chat empowers the consumer to control the time and place of their choosing to get questions answered; no waiting on telephone hold or 24 to 48 hours for an email reply.”
5 AUGUST 2017
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WEEKLY NEWS
UNWTO Delivers Lessons on Crisis Management
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iming to provide its member states from Africa, the US and Europe an opportunity to exchange views and experiences on various crisis situations, World Tourism Organization (UNWTO), in collaboration with UNWTO Themis Foundation, has recently launched a three-day training course on crisis communication. Taking place at UNWTO’s headquarters in Andorra, the Practicum on Crisis Communications course welcomed 15 member states and included a revision of the different types of crisis that may affect tourism destinations, focussing on natural disasters, financial collapses, other incidents or pandemics, as well as recommended communications methodologies for different phases of a crisis. Taking place every year, the course aims to build resilience in tourism destinations by creating capacity to develop and implement crisis communication strategies.
5 AUGUST 2017
SCTH Launches Marketing Council
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n line with National Transformation Program 2020, Saudi Commission for Tourism & National Heritage (SCTH) has implemented Tourism Marketing Council, in partnership with the private sector to manage tourism marketing services. Falling under the first phase of the national programme, SCTH latest efforts, including 13 approved projects so far, aim to promote and develop the marketing resources of domestic tourism in the kingdom, ultimately integrating the principles of Saudi Vision 2030. Fu’ad Al Shabrami, director, Tourism Marketing Council, SCTH, explained that the council will also contribute in reducing the SCTH’s marketing expenses by financing its operations through a tourist fee applied for each hotel night for the favour of the organisation and its development activities, thus supporting efficient spending of governmental funds.
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WEEKLY NEWS
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Shurooq Increases Al Badayer
Oasis Investment SHARJAH INVESTMENT & DEVELOPMENT AUTHORITY (SHUROOQ) HAS RECENTLY UNVEILED PLANS TO INCREASE ITS INVESTMENT INTO AL BADAYER OASIS FROM AED45 MILLION (USD12.25 MILLION) TO AED60 MILLION (USD16.33 MILLION), WHICH WILL FUND THE ADDITION OF TWO NEW BUILDINGS FEATURING NEW FACILITIES SUCH AS DORMITORIES AND A GYM.
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lready an extremely popular destination for adventurers, adrenaline junkies and petrol-heads, Al Badayer Oasis is expected to attract both local and foreign visitors with enhanced leisure offerings. Commenting on the upcoming developments, H.E. Marwan bin Jassim Al Sarkal, CEO, Shurooq, explained, “[…] Our remit is to ensure that this important project has an array of recreational amenities, state-of-the-art facilities and premium services to promote tourism in Sharjah in general and in its middle region in particular.”
Jeju island
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uring a promotional event held at JW Marriott Marquis Hotel Dubai, representatives from Jeju Tourism Organization revealed that the number of Emirati tourists visiting South Korea’s Jeju Island during the first half of the year (H1) increased 20 percent over the corresponding period in 2016. Moreover, the number of visitors from the Middle East surpassed 10,277 during H1, a year-onyear jump of 7.4 percent. The destination aims to further appeal with the provision of a prayer room and Halal-friendly dining. […] The UAE and South Korea have enjoyed strong ties over the years and we are more than happy to welcome them as guests and visitors to our famous Jeju Island,” revealed Seongtae Jeon, vice governor, administrative affairs, Jeju Special Self-Governing Province.
BTEA Discussed Manama Souq’s Future
Meeting at Bahrain International Exhibition & Convention Centre
Jeju Island Welcomed Surge in UAE Travellers
Al Badayer Oasis rendering
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uring a meeting held at Bahrain International Exhibition & Convention Centre on July 17, representatives of Bahrain Tourism and Exhibitions Authority (BTEA) and Bahrain Chamber of Commerce and Industry Old Markets Committee analysed the development project of the old Manama souq. The occasion enabled the parties to discuss the national plan of turning the site into a major tourist and commercial destination in Bahrain, in line with international standards. The project aims at enhancing and revitalising its premises, while taking into consideration the needs of visitors and business owners. The representatives also discussed the appointment of a specialised department to supervise the souq as well as details related to its amenities and services.
5 AUGUST 2017
WEEKLY NEWS ACC0MMODATION
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AccorHotels to Debut Swissôtel Brand in UAE Following an agreement with Al Ghurair Group, AccorHotels is set to transform the group’s landmark Dubai property into its Swissôtel and Swissôtel Living addresses, marking the brands' entry to the UAE.
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Al Ghurair Hotel
ocated within Deira with the access to the renowned Al Ghurair Centre, Al Ghurair Hotel and Al Ghurair Living will feature 428 guest rooms and suites and 192 serviced apartments, respectively, which will see a soft refurbishment scheduled for completion by the end of the year as a part of the transition. Guests and residents can enjoy an array of dining options at the property’s three restaurant and lounges, along with fully-equipped meeting spaces and rejuvenation facilities such as outdoor swimming pool, spa and health club.
Jumeirah Presents Royalty Suites
Rezidor Continues to Expand
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enowned hotel operator Jumeirah Hotels & Resorts created a list of its most luxurious residences to inspire discerning travellers. The selection of opulent holiday living includes 38 exclusive Royal Residences at Jumeirah Zabeel Saray, clustered around a lagoon pool amidst tropical gardens, and the Royal Suite at Burj Al Arab Jumeirah spanning across two floors and boasting unprecedented comfort and luxury with a private cinema, full-size Jacuzzi, and butler service. Furthermore, the hotelier highlighted Malakiya Villas of Madinat Jumeirah inspired by traditional summer Arab houses offering spacious opulence and seclusion including a private access to the souk, while the Maldivian 3,500m² Royal Residence at Jumeirah Vittaveli also invites affluent guests to experience its amenities such as private spa pavilion.
5 AUGUST 2017
Younes
Jumeirah Zabeel Saray
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he Rezidor Hotel Group maintained its growth in the second quarter of this year, with eight new hotel openings and four new signings, representing 1,397 keys and 1,666 rooms, respectively. “While we continue our focus on asset light strategy in emerging markets, we are currently reviewing our approach and will launch an adjusted expansion plan in the coming months that is tailored to the current business environment and investment cycle,” said Elie Younes, executive vice president, The Rezidor Hotel Group. Meanwhile, development continues at a brisk pace with more than 100 hotels and 26,000 rooms in the pipeline across Europe, the Middle East and Africa.
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WEEKLY NEWS AIR
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Turkish Airlines Introduces Phuket Service Pursuing its robust expansion in Southeast Asia, Turkish Airlines launched a new service to Phuket from Istanbul Atatürk Airport on July 17.
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atar Airways has inaugurated its new nonstop service from Hamad International Airport to Skopje Alexander the Great Airport, marking the next step in its Eastern Europe expansion. Honouring the launch of the four times weekly direct link operated with an Airbus A320, VIP delegates from Doha were welcomed to the Macedonian capital in a traditional style with salt and bread. Alp Er Tunga Ersoy, general manager, Skopje Alexander the Great Airport, said, “[…] Doha will be a very attractive new destination for Macedonian citizens, for both leisure and business, connecting them with 150 additional destinations across the world.” As part of its network expansion, the carrier is also launching new services to Prague and Kyiv in August.
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Emirates to Serve Sudan Daily
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ommencing on August 08, the Emirate’s service from Dubai International to Sudan’s Khartoum International Airport will be increased from five to seven weekly flights. To be operated on Tuesdays and Sundays with Boeing 777, the extra links will offer 700 additional seats each way per week, as well as enhanced cargo capacity by up to 18 tonnes per flight. “Emirates’ decision to commit two additional scheduled flights a week is a clear indication of customer demand for our award-winning products and services. Our expanded schedule will provide customers with greater flexibility in their travel plans […],“ said Orhan Abbas, senior vice president, commercial operations, Africa, Emirates.
Phuket
arking the carrier's 300th destination, the direct flights to Phuket are being operated four times weekly on Mondays, Thursdays, Saturdays and Sundays. Commenting on the launch, Bilal Eksi, CEO, Turkish Airlines, enthused, “Turkish Airlines is excited to be bringing more value and connectivity to its passengers through its ever expanding network. As an awardwinning airline that invites people to explore the beauties of our world, it was a natural choice for us to decide on Phuket as our next destination.”
Etihad Deployed Dreamliner to Beirut
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iming to serve more passengers on its daily Abu Dhabi International Airport and Beirut–Rafic Hariri International Airport schedule, Etihad Airways launched its inaugural Boeing 7879 Dreamliner flight, increasing the capacity between the destinations. Commenting on the occasion, Mohammad Al Bulooki, executive vice president, commercial, Etihad Airways, revealed, “Beirut was the first international destination served by Etihad Airways in 2003 and it is fitting that we introduce the state-of-the-art 787 Dreamliner to this key market [...]. The new two-class 787-9 provides an increase of 125 seats per flight, with 4,186 weekly seats now offered in both directions. This reflects the strong demand to Lebanon from Abu Dhabi and the entire UAE, where a large Lebanese expatriate community resides.”
5 AUGUST 2017
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WEEKLY NEWS AIR Airlines Rely on Ancillary Revenue
flydubai Extends Collaboration with AAR
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lydubai has announced a new longterm agreement with AAR, extending the provision of comprehensive flight-hour component support to the low-cost carrier’s new Boeing 737 MAX aircraft. The partnership represents a further step towards the airline’s preparation for the delivery of 100 of the aircraft type by 2023. Hailed as the first customer of the jets in the region, the airline will enable AAR to utilise its extensive global supply chain network, including a new parts warehouse in Dubai. During the signing ceremony, David Storch, CEO, AAR, commented, “We have been supporting flydubai’s current fleet since September 2016, and it is a privilege to be entrusted with this new opportunity.”
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n a CarTrawler-sponsored study titled 2016 Top 10 Airline Ancillary Revenue Rankings, carried out by IdeaWorksCompany, it was revealed that the total value of the top 10 airlines’ ancillary revenue exceeded USD28 billion. In 2007, this figure was USD2.1 billion, indicating the growing importance and reliance on ancillary revenue. The majority of the top 10 rankings earned their place on the list thanks to contributions from frequent flyer programmes, with the exception of Ryanair and easyJet who rely on optional extras such as baggage, flexible fares and credit card fees, among other revenue streams. Spirit Airlines, Frontier Airlines and Allegiant Air were listed as the three carriers to report ancillary revenue as more than 40 percent of the total income.
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INTERNATIONAL: AMERICAS Florida East Coast to Reinvent Urban Living
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Surge in RevPAR at Canadian Hotels
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lorida East Coast Industries has announced its new real estate brand Park-Line, which will debut in 2018 with a 290-unit tower in West Palm Beach, followed by two towers with 816 keys at MiamiCentral in 2019. In partnership with Lincoln Property Company, the project will offer multi-family residences for lease. Upon completion, the mixed-used complex will feature a poolside lounge, open air cross training course, yoga lawn and fitness centre, along with private cabanas with outdoor grills, a public event space and other retail and dining outlets, complemented by a new Brightline train service. “Park-Line residences are designed for people on the move who want to live and travel smarter,” said Daniel Quintana, vice president, development, Florida East Coast Industries.
Third Hyatt Regency Opened in Seattle
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yatt Regency Lake Washington at Seattle’s Southport has recently opened, marking the brand’s third hotel in the Seattle area. Said to be the only waterfront address in close proximity to Seattle-Tacoma International Airport, the property features 347 stateof-the-art guestrooms, indoor and outdoor event space, alongside a wide range of restaurants including a lakeside kitchen and bar, and tranquil health and wellness offerings. Rusty Middleton, general manager, Hyatt Regency Lake Washington at Seattle's Southport, revealed, “[…] As part of the Hyatt Regency family, we take pride in connecting travellers to what matters most to them, including […] the simple pleasure of enjoying a coffee on our lakefront terrace after a peaceful night’s rest.”
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Canada
Rendering of Park-Line Miami
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Successful Week for US Hotels
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uring the week June 25 – July 01, the US hotel industry posted positive year-on-year results including a 6.8 percent jump in RevPAR to USD94.80, as revealed by STR. Moreover, hoteliers also reported a 3.8 percent increase in occupancy to 74.2 percent, while average daily rate (ADR) rose 2.8 percent to USD127.75. Among the top 25 markets, MinneapolisSaint Paul achieved the largest rise in occupancy, up 17.1 percent to 84.4 percent, and RevPAR which soared 28.5 percent to USD109.20, along with a 9.7 percent climb in ADR to USD129.38. Meanwhile, Chicago, Washington D.C., Boston and Seattle also saw exceptional increases in RevPAR, up 22.9 percent, 21.3 percent, 16.9 percent and 16.3 percent, correspondingly.
ccording to STR, during the period June 25 – July 01, RevPAR throughout the Canadian hotel industry soared 16.4 percent to CAD128.53 (USD99.88). Moreover, success was observed in two other key performance metrics, average daily rate (ADR) jumped 11 percent year-on-year to CAD173.58 (USD134.89), while occupancy rose 4.8 percent to 74 percent. Among the provinces, Manitoba saw the largest year-over-year increases in occupancy, up 24.7 percent to 73.6 percent and RevPAR, which increased 26.5 percent to CAD86.72 (USD67.30). Meanwhile, Ontario posted the week’s largest rise in ADR, up 18.1 percent to CAD175.76 (USD 136.37) and the secondhighest uplift in RevPAR, which surged 24.9 percent to CAD138.61 (USD 107.52).
Kimpton to Launch Canadian Property
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impton Hotels & Restaurants has announced a new addition to its North American network, a four-star boutique property in Bloor-Yorkville in Toronto, slated to open in 2018. Owned and developed by InnVest Hotels, the 189-key address will be located within a revitalised 13-storey building, converted from the current Holiday Inn Toronto BloorYorkville. Guests will be able to take advantage of 186m² of ground level meeting space, a leased restaurant and bar, along with a fitness centre, complimentary public bicycles and yoga mats in every room, among other amenities. Mike DeFrino, CEO, Kimpton Hotels & Restaurants, said, “We are looking forward to entering the Canadian market and introducing our unique heartfelt service to Toronto.”
5 AUGUST 2017
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New York Hub Joins Forces with dnata
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FKIAT, the company that operates Terminal 4 at John F. Kennedy International Airport, has recently signed an agreement for dnata to provide ground handling services at the terminal. Since August 01, dnata has been coordinating ground handling for a number of airlines including Etihad Airways, Volaris and Air Serbia and is investing USD3 million for infrastructure and resources, creating more than 100 new jobs. Commenting on the partnership, Gert-Jan de Graaff, CEO, JFKIAT, highlighted, “Terminal 4 is continuously enhancing its operations in order to improve passenger satisfaction. With more than 21 million passengers each year, we are confident that this new partnership with dnata will further excellent services for our airline customers [...].”
INTERNATIONAL: AMERICAS
Antigua and Barbuda Hosted Tourism Meeting
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Rooms Under Contract Decline in Central and South America
uring an event hosted by Antigua and Barbuda Tourist Office, tourism officials and marketing directors presented updated action plans and exchanged information on the potential of the sector with members of Antigua Hotels & Tourist Association. The meeting was held at the Antigua and Barbuda Hospitality Training Institute and addressed airlift and related concerns while also focussing on the stay-over projections for the remainder of this year and 2018. Asot Michael, tourism economic development Investment and energy working minister, Antigua and Barbuda, revealed, “[…] With our local and international stakeholders, and taking into consideration their expertise and experience, we have already begun to develop new and creative strategies allowing us to be more competitive and grow visitor arrivals and revenues to the wider destination.”
United Celebrates 20 Years of Operations to Italy
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ccording to STR’s June 2017 Pipeline Report, the Central and South America region has 58,925 rooms in 378 hotel projects under contract, representing an 11.2 percent decrease in keys compared to June 2016. The upper upscale segment accounted for the largest number of units, some 22.8 percent with 13,418 keys, while room categories saw declines. Meanwhile, during the month under review, there were 28,103 units in 175 projects in the construction phase, down two percent year-on-year. Of these, upscale markets featured the largest portion of keys in construction with 6,913 rooms, marking a 24.6 jump over June 2016.
Successful June for Delta
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n the context of celebrating 20 years of service to Italy, United Airlines has unveiled plans to expand its seasonal New York – Rome service to a year-round itinerary, beginning on November 09 and lasting until March 07, 2018. Serving Italy since 1997, the American carrier has connected more than 7.6 million customers on nearly 42,000 flights between the countries. Commenting on the occasion, Marcel Fuchs, vice president, Atlantic sales, United Airlines, stated, “[…] Our service to Rome is timed perfectly for customers making connections from more than 75 cities around the US and Latin America and it offers our Italian customers another convenient way to see New York or connect to other destinations throughout the US.”
Rome
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5 AUGUST 2017
n June, Delta Air Lines reported a consolidated passenger unit revenue increase of 2.5 percent year-onyear. Furthermore, revenue passenger kilometres across its international and domestic network jumped 2.8 percent, while available seat kilometres grew 1.8 percent compared to June 2016. The carrier achieved a load factor of 8.5 percent, a 0.8 percentage point rise, and mainline completion factor of 99.9 percent. The company’s on-time performance stood at 82.8 percent during the month under review. In terms of freight, the amount of cargo carried soared 16.3 percent over the corresponding month in 2016.
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INTERNATIONAL: ASIA PACIFIC Princess Cruises’ New Liner Sets Sail from China
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rincess Cruises, part of Carnival Corporation, has announced that its new luxury vessel Majestic Princess arrived in Shanghai to commence its maiden season. Tailor-made for the Chinese market, the ship will offer the company’s renowned service and unparalleled onboard experiences, including Michelin-star dining, one of the largest duty-free shopping areas at the sea, immersive musical and cinematic programmes, along with other entertainment and attractions for adults and children alike. Jan Swartz, group president, Princess Cruises, expressed that as an outcome of 50 years of experience, the vessel is set to redefine luxury cruising while demonstrating an ideal fusion of east and west concepts of international cruise vacations.
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Thailand Travel Mart Plus Concluded with Success
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he Tourism Authority of Thailand, in cooperation with industry partners, the Thai tourism industry, hosted Thailand Travel Mart Plus 2017 at Chiang Mai International Exhibition and Convention Centre on June 14 – 16. This year’s programme was planned to ensure maximum time for networking, trade and business talks among the 400 sellers from Thailand and the Greater Mekong subregion along with 350 quality international buyers from over 60 countries worldwide. Additionally, the show emphasised the Thai tourism campaign Amazing Thailand, Discover Amazing Stories: The Unique Thai Local Experiences, highlighting authentic experiences that travellers can participate in. As hotels and resorts comprised the largest proportion of sellers, they recorded the highest value of business, an estimated THB1.05 billion (USD 30.1 million).
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Asia Pacific Hotel Pipeline Continues to Grow
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n June, 612,210 rooms in 2,767 hotel developments were under contract in the Asia Pacific region, as revealed in STR’s June 2017 Pipeline Report, marking a 6.2 percent increase in keys year-on-year. Moreover, the region reported that the 270,976 units in 1,183 hotel projects were in construction during the month under review, an 8.5 percent jump over June 2016. Among chain scale segments, the upscale sector accounted for the largest portion of rooms under contract, 25.9 percent with 158,312 rooms, and in construction with 96,246 units, representing 25.6 percent. Accounting for 25.5 percent with 69,068 keys, upper upscale was the only other segment to represent 20 percent or more of rooms in construction.
5 AUGUST 2017
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INTERNATIONAL: ASIA PACIFIC
Dusit Thani Bangkok to Close After 48 Years
Crowne Plaza Returned to Christchurch
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New Delhi Welcomes Holiday Club Stores
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he travel group Cox & Kings has announced the opening of four Holiday Club stores at high-end shopping outlets in New Delhi, offering an array of experiential holiday options for local clientele. Complementing the existing sales points across the city, the new venues will give customers an opportunity for detailed trip planning towards creating customised domestic and international holiday packages. During an inauguration event at the MGF Metropolitan Mall, Karan Anand, head, relationships, Cox & Kings, said, “Delhi is one of our key markets and these concept stores will provide the customers with a unique shopping experience. […] Our presence in these high-end shopping hubs will broaden our point of sales for people to enjoy the Cox & Kings experience.”
5 AUGUST 2017
Dusit Thani Bangkok
usit Thani Bangkok, the flagship hotel of Thailand-based Dusit International, has announced that it will cease operations on April 16, 2018, ending a 48-year run as a landmark of pioneering design in the capital, while a new version of the hotel is set to open as part of a mixed-use development in 2022. Aiming to commemorate the hotel’s rich hospitality heritage and celebrate its status as one of Bangkok’s legendary hotels, the property is arranging a series of special events and promotions designed to thank its loyal guests and customers. One of the highlights is the Wedding Memories promotion whereby couples who had their wedding reception at the property can enjoy a complimentary three-course set lunch or dinner at the hotel.
ANA InterContinental Beppu to Debut
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cheduled to open in 2019, ANA InterContinental Beppu Resort & Spa will mark InterContinental Hotels & Resorts’ first onsen retreat, offering a traditional Japanese wellness experience. Situated on 8.2ha of land overlooking the city and bay, the new address will be developed by Tokyo Century Corporation. Featuring a public bath, spa and pool, as well as a fitness centre, restaurants and bars, the 89-key property will feature common and private onsen baths supplied with water from a local hot spring. Shunichi Asada, CEO, Tokyo Century Corporation, explained, “[…] Through the ANA InterContinental Beppu Resort & Spa development, our aim is to to contribute to Beppu’s ambition to be a world-class international tourist destination.”
Crowne Plaza Christchurch
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he new Crowne Plaza Christchurch has opened on New Zealand’s South Island, hailed as one of the largest upscale hotels in the region and the brand’s return to the city. Expected to boost the destination’s business and leisure tourism, the 204-key property fuses history and modernity, reflected in its dining and meetings spaces. This includes the Market Place restaurant, which echoes the original name of nearby Victoria Square, while Café 1851 commemorates the building’s inauguration date. Reinier Eulink, general manager, Crowne Plaza Christchurch, enthused, “We tip our hat to the former Crowne Plaza, as it was an important part of the Christchurch city centre landscape for many years, but we are taking it to the next level with our new-look hotel.”
The Ascott Becomes Quest’s Major Shareholder
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n track with its vision to become one of the largest serviced residence provider in Australasia, The Ascott has announced the acquisition of an additional 60 percent of Quest Apartment Hotels for AUD180 million (USD136.84 million). The transaction has increased the company’s total share to 80 percent and boosted its current real estate portfolio to 67,000 units across 507 properties with some 11,000 extra keys, bringing the firm closer to its ambitious target of reaching 80,000 keys by 2020. Commenting on the deal, Lee Chee Koon, CEO, The Ascott, said, “[…] Besides entrenching Ascott’s presence in the developed and stable market of Australia, we will be able to capitalise on the established Quest brand and its highly scalable business format franchise systems and know-how […].”
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Q & A with
RENDEZVOUS
DAN BENZAQUEN GENERAL MANAGER, MÖVENPICK RESORT & SPA TALA BAY AQABA
TAKING ADVANTAGE OF THE POSITIVE MOMENTUM IN JORDAN’S TOURISM INDUSTRY, HOTELIERS ARE PAYING HIGHER ATTENTION TO MICE TRAVELLERS. DAN BENZAQUEN, GENERAL MANAGER, MÖVENPICK RESORT & SPA TALA BAY AQABA, EXPLAINS HOW A LEISURE RESORT IS ABLE TO CATER FOR BUSINESS TRAVELLERS.
TRAVEL TRADE WEEKLY: With the rising importance of the business travel segment for Jordan tourism, how is your property positioned to cater for the niche? DAN BENZAQUEN: Business travellers are an important market source for Mövenpick Resort & Spa Tala Bay Aqaba. Whilst we are known to be a leisure resort,
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Mövenpick Resort & Spa Tala Bay Aqaba is also a preferred choice within the corporate sector – whether as a temporary home-base or for holding corporate events. Both leisure and business facilities are available in the resort. For business travellers seeking venues to hold meetings and conferences, we can accommodate up to 300 people in our ballroom. We also offer alternative options outdoors, which feature lush gardens, an amphitheatre and the beach. The most number of guests we accommodated in our garden was 900 people on banquet-style seating for an incentive dinner hosted by a corporate client. TRAVEL TRADE WEEKLY: How would you summarise the first quarter (Q1) of this year in relation to the business segment and what are the projections for upcoming months? DAN BENZAQUEN: Q1 was a little challenging but April’s performance was fantastic, which closes the gap with our rolling budget. [...] We had several corporate meetings during the previous months and most of the corporate guests came back with their families for a leisure stay. It is good to know that these clients thought of Mövenpick Resort & Spa Tala Bay Aqaba even beyond their work. The coming months look healthy, except [...] the winter season. Historically, [this period is] challenging for properties based in Aqaba. TRAVEL TRADE WEEKLY: Given the resort’s reputation as a leisure destination, what facilities and features of the property would you highlight to business travellers? DAN BENZAQUEN: What makes the resort unique and ideal [for the segment] is that MICE travellers can choose to have their functions either indoor or outdoor depending on the number of attendees and purpose of event. For instance, our ballroom, which can accommodate 300 people, can be your venue in the morning with our Salam meeting room and several restaurant outlets serving as breakout rooms. At night, our pool, garden or beach areas can be your venue for your corporate dinner. We have a beautiful resort area and we are offering that to MICE travellers, too. Onsite, a dedicated meetings and events team will make sure that you are attended well. State-of-the-art information technology equipment in-
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cluding Wi-Fi connection in the entire resort and WhatsApp services are available for all the guests. [...] TRAVEL TRADE WEEKLY: What are the most common expectations of the MICE guests when staying at the resort? Do your guests mix business with leisure activities? DAN BENZAQUEN: Connectivity is very important for MICE travellers. Not only do they require good Internet connection during their functions, most corporate travellers also work in their rooms after the meeting. Catering and service should be efficient, as well. It is good to have some surprises but the very basic clients’ requirements should be met. Currently, corporate clients are mixing business with leisure. Most corporate function requests include the weekends as their preferred period of stay. In that manner, they engage in leisure activities after conducting their business agenda. TRAVEL TRADE WEEKLY: What are the latest common efforts in the public and private sectors to promote Jordan and Aqaba as an ideal MICE destination? DAN BENZAQUEN: The Jordan Tourism Board (JTB) and Aqaba Economic Zone Authority (ASEZA) work closely with airlines and resorts to come up with reasonable prices to attract guests. This makes Aqaba competitive not only for leisure guests, but also for corporate clients coming from abroad. As part of Aqaba, Mövenpick Resort & Spa Tala Bay Aqaba highly supports such initiatives. Likewise, we always make sure that the resort is represented well in travel trades. [...]. TRAVEL TRADE WEEKLY: How do you foresee the development of the business tourism in Jordan and the position of Aqaba in the months to come? DAN BENZAQUEN: We see growth of business tourism in Jordan in general and Aqaba in particular. With more international hotel brands opening soon, more international direct flights available and more frequent flights from Amman, Aqaba is becoming a more established tourism hub. Being the only open seaport, Aqaba not only houses some big companies in Jordan, but also provides better accessibility, hence more opportunities for business tourism to boom. [...]. 5 AUGUST 2017
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TRAVEL CHANNELS
Masha and the Bear to Come to Abu Dhabi Qatar Airways to Boost Dairy Industry
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n a bid to support the country’s dairy demand, Qatar Airways Cargo has recently transported 330 Holstein cows from Europe to Qatar on board a Boeing 777 freighter. Upon arrival at Hamad International Airport, the cattle were carefully and efficiently transferred to Baladna Farm. The cargo carrier has been appointed to charter more than 20 cattle shipments from Europe, the US and Australia in the next few weeks. Commenting on the occasion, Ulrich Ogiermann, CEO, Qatar Airways Cargo, revealed, “[…] We are truly a part of history, helping launch the country’s newest industry, producing dairy products to meet local demand. The cattle charters involve a great deal of skill and coordination to ensure the flight from the points of origin to Doha was smooth and safe […].”
Masha and the Bear
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s part of Abu Dhabi Summer Season, Masha and the Bear, a popular animated television series inspired by a Russian fairy tale, will be coming to Abu Dhabi, giving families the opportunity to enjoy a theatrical display with 30 ice-skaters, dancers and acrobats. Coming to the UAE for the very first time, Masha and the Bear On Ice merges theatre, musical arts and figure skating. Organised by Abu Dhabi Tourism & Culture Authority, in partnership with MBC Group, Alchemy Project, YAK Events, Summit Events and Oberoi Middle East Event, Abu Dhabi Summer Season is running from July 20 – August 20, bringing an exciting array of family-friendly shows and activities for residents and visitors of all ages to enjoy.
Airbus and Thai Airways Support Children in Need International School of Toulouse students at Airbus headquarters
5 AUGUST 2017
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irbus Foundation and Thai Airways joined forces to organise a goodwill flight, loaded with school supplies for underprivileged children in three provinces of southern Thailand. Supported by Aviation Without Borders, the goodwill flight took off from Airbus’ headquarters in Toulouse on July 14 to Bangkok. Children from the International School of Toulouse also got involved, helping to pack the 1,000 kits and oversee the Airbus A350-900 aircraft being loaded at the Airbus Delivery Centre. This is the fifth goodwill flight to Thai region organised by the companies. In the past, medical equipment and supplies, as well as children’s gifts had been transported on A380 and A330 aircraft.
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TRAVEL CHANNELS
Boeing Forecasts High Demand for Staff
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oeing Global Services has released its 2017 Pilot and Technician Outlook study, projecting the demand for more than 1.2 million pilots and technicians as well as some 800,000 cabin staff members over the next 20 years, reflecting the growth of the global commercial aviation industry. According to the findings, the Asia Pacific region demonstrates the highest future demand for crew, followed by Europe and North America. The outlook also shows a 4.6 percent decrease in the need for airline maintenance technicians over 2016’s estimation, driven by the reduction in maintenance hours required on Boeing 737 MAX models, while demand for pilots soared 3.2 percent compared to 2016’s forecast.
TCA Abu Dhabi Prepares for Premier League
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n the back of approaching 2017-2018 Premier League football season, Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) and Manchester City Football Club have launched a new season-long campaign Extraordinary City Story. The initiative kicks-off with a competition offering the club’s supporters a chance to win attractive prizes throughout the season by sharing their most extraordinary memory of being a fan using #ExtraordinaryCityStory. Sultan Al Dhaheri, acting executive director, tourism, TCA Abu Dhabi, enthused, “As official destination partner of Manchester City Football Club, this activity gives fans from across the world the chance to win a fantastic trip to the UAE capital to experience our extraordinary city and also to watch the stars of Manchester City in action.”
UAEBBY Introduced Emirati Literature to Hong Kong Hong Kong Book Fair 2017, UAEBBY
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s an ambassador of Emirati children’s literature, The UAE Board on Books for Young People (UAEBBY) participated for the first time at Hong Kong Book Fair 2017 on July 19 – 25. Taking advantage of the event, which in 2016 attracted more than one million visitors, the delegation showcased a selection of titles published under Books – Made in UAE project, as well as created exhibitions and installations highlighting the UAE’s literary heritage, local customs and traditions. During the event, Marwa Al Aqroubi, president, executive board, UAEBBY, commented, “The UAEBBY will continue attending global cultural forums and we are delighted on this occasion to engage directly with our audience through the platform of the Hong Kong Book Fair.”
5 AUGUST 2017
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PHOTO ALBUM
Al Bustan Centre and Residence recognises employees’ outstanding performance
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Armani Hotel Dubai acquired its first Green Globe certification
Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Shaesta Waiz, founder, Dreams Soar, left, took part in a Boeing 777 simulator challenge in Dubai with Bakhita Al Muheiri, first officer, Emirates, to champion the importance of women’s contributions to aviation
Al Hamra Golf Club celebrated its 10th anniversary
5 AUGUST 2017
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NEWS & EVENTS Jeddah Summer Festival to Boost Retail Sector
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n the occasion of the monthlong Jeddah Summer festival, which began on July 09, Jeddah Chamber of Commerce and Industry (JCCI) expects more than 50,000 visitors daily with spending set to reach some SAR2 billion (USD533.29 million). The 19th version of the tourist and shopping event boasts a rich programme including new innovations, such as attractive prizes and promotional electronic vouchers for participants from the Red Sea Mall. Mohamed Iqbal Alawi, chairman, shopping centres committee, JCCI, said, “Last year Saudi Arabia increased its retail sales by 6.4 percent reaching up to SAR361.14 billion (USD96.3 billion) […]. Accordingly, we are expecting an increase of three to four percent at least on this year, due to variety of events.”
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EVENTS THE INTERNATIONAL CONFERENCE ON TOURISM AND BUSINESS Lucerne, Switzerland August 31 – September 01 The second edition of the event will see the presentation of research related to the tourism and hospitality sectors.
22ND UNWTO GENERAL ASSEMBLY Chengdu, China September 04 – 09 World Tourism Organization’s (UNWTO) annual meeting will bring together tourism officials and private sector leaders.
IBTM World Prepares for 30th Anniversary
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n order to celebrate its 30th anniversary edition, IBTM World unveiled a series of new initiatives and elements. Taking place in Barcelona on November 28 – 30, this year’s edition will feature globally renowned keynote speakers, enhanced technology awards, topical panel sessions and engaging networking events, along with the rollout of an enhanced hosted buyer programme. Kerry Prince, portfolio director, IBTM, revealed, “IBTM has always looked at ways to innovate through every aspect of our business to ensure that we remain ahead of the curve in terms of our offer and that we continue to deliver the very best service for our customers. Testament to the event’s relevance and impact in the sector is the fact that it continues to grow year-on-year.”
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OTDYKH LEISURE Moscow, Russia September 20 – 23 www.tourismexpo.ru The 23rd edition of the exhibition will be held alongside its events focussing on MICE, luxury as well as medical tourism, spa and health.
IFTM TOP RESA Paris, France September 26 – 29 www.iftm.fr More than 31,000 trade visitors are expected to attend the multi-target event with dedicated programmes for the leisure, business and MICE sectors.
5 AUGUST 2017