26 AUGUST 2017 ISSUE 407
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26 AUGUST 2017 ISSUE 407
03 BUSY SUMMER IN ABU DHABI
04 GENERAL
EMAAR ACHIEVES THREE GUINNESS WORLD RECORDS
07 DUBAI PROMOTES MARITIME TOURISM
06 Technology
08 Accommodation 19 Photo Album
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS
Middle East Saw Passenger Growth
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel SENIOR JOURNALIST Ellen Petty JOURNALISTS Maria Sabova Panayiotis Karanicholas Anna Spyrou CONTRIBUTOR Dominique Christou DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670
In May, passenger traffic in Middle Eastern airports rose 4.1 percent compared to the same period in 2016, as revealed by Airports Council International AsiaPacific.
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WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com
he pace of growth across the region’s largest three hubs slowed during the month, Dubai International recorded an increase of 1.9 percent and Hamad International Airport reported a rise of 6.1 percent. Meanwhile, Abu Dhabi International Airport saw a two percent decrease in passenger traffic. Medina’s Prince Mohammad bin Abdulaziz Airport and Muscat International Airport both achieved a significant jump in the number of passengers, up 24.9 percent and 14.7 percent, respectively. In terms of freight, the Middle East achieved growth of 10.8 percent, bolstered by Hamad International Airport, which delivered growth of 24.2 percent.
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
Positive June Amidst Challenging H1 for RJ
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com
MENA EXCHANGE RATES
as of 24.8.2017
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COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
109.86
Egypt (EGP)
Pound
17.70
Iran (IRR)
Rial
32,930.30
Iraq (IQD)
Dinar
1,163.79
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,506.47
Libya (LYD)
Dinar
1.34
Morocco (MAD)
Dirham
9.45
Syria (SYP)
Pound
516.16
Tunisia (TND)
Dinar
2.43
Yemen (YER)
Rial
250.17
In the first half of the year (H1), Royal Jordanian Airlines (RJ) registered a net loss of JOD26.3 million (USD37.14 million), attributed to seasonality and a drop in the average fare.
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tefan Pichler, CEO, RJ, summarised that in H1 revenue fell one percent year-on-year, while the number of passengers jumped six percent, and seat load factor climbed six points to 68 percent. However, in June, the carrier achieved a net profit JOD1.5 million (USD2.12 million), compared to a JOD2.1 million (USD2.97 million) net loss in June 2016. This success was recorded despite a 27 percent increase in fuel expenditure, which reached JOD10.5 million (USD14.83 million). The number of passengers carried during the month rose 13 percent to 253,000, while seat load factor jumped 3.9 points to 64.1 percent.
26 AUGUST 2017
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WEEKLY NEWS DESTINATIONS
Busy Summer in Abu Dhabi
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he successful month contributed to positive overall results in the first half of this year (H1), which saw 2.25 million guests staying at the emirate’s 165 hospitality establishments, a seven percent rise over H1 2016. Emphasising that such positive results pave the way to achieving the forecasted guest arrival growth for this year, H.E. Saif Saeed Ghobash, director general, Abu Dhabi Tourism & Culture Authority, elaborated that the emirate’s rich event programme along with retail and hospitality promotions will attract tourists in the coming months.
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H. Sheikh Sultan bin Mohammad Al Qasimi, ruler, Sharjah, has issued a decree establishing Shurooq Holding Company, which is expected to play a leading role in developing large scale projects in the emirate’s key economic sectors. While its capital structure and members of the board of directors are yet to be announced, the public joint stock company will enhance the development agendas of Sharjah Investment and Development Authority (Shurooq), the organisation responsible for major transformation of the emirate in terms of tourism and infrastructure. Headquartered in Sharjah City, the new entity will also be well-positioned to generate revenues, source local or foreign investment, make local or foreign investments and secure financial or credit facilities. Sharjah
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as Island is celebrating the success of its ongoing annual Say Yas campaign, which continues to attract residents and visitors with daily, weekly and monthly prizes, including attraction passes, gift cards, and hotel stays. To date, AED425,000 (USD115,709) has been distributed to 41 winners, with the grand prize draw of AED1 million (USD272,257) and brand new Tesla car raffle to take place on September 10. “The summer period between the two Eid celebrations is often a delightful time of recreation for both residents and tourists. As visitors continue to be captivated by the various and vibrant attractions across Yas Island, we are thrilled at the success of the ongoing Say Yas campaign […],“ enthused Gerardo LLanes, executive director, destination management, Yas Island.
Say Yas campaign’s daily winner
Yas Island Campaign Adds Value for Visitors
New Entity to Strengthen Shurooq’s Activities
26 AUGUST 2017
Abu Dhabi
Abu Dhabi recorded a 30 percent year-on-year jump in the number of hotel guests arrivals in June, attributed to an exceptional Eid Al-Fitr period with many premium hotels fully booked.
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WEEKLY NEWS
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Emaar Achieves Three Guinness World
Records
EMAAR ENTERTAINMENT AND LG ELECTRONICS HAVE UNVEILED AN ORGANIC LIGHT-EMITTING DIODE (OLED) SCREEN, CONSISTING OF 820 FLEXIBLE PANELS, ABOVE DUBAI AQUARIUM & UNDERWATER ZOO, WHICH HAS RECEIVED GUINNESS WORLD RECORDS FOR LARGEST OLED SCREEN, HIGHEST RESOLUTION VIDEO WALL, AND LARGEST HIGH-DEFINITION VIDEO WALL.
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SCTH Finalised Souk Okaz City Blueprint
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ajid Al Futtaim Group and Al Jazira Club have unveiled plans to develop a AED1.4 billion (USD381 million) shopping destination in Abu Dhabi, expected to open in 2021. Said to be the first City Centre-branded mall in the capital and capable to meet the needs of approximately one million residents, the 21.5ha City Centre Al Jazira will include Carrefour hypermarket, 15-screen VOX Cinemas, Magic Planet, alfresco dining options, City Centre Clinic and a fitness centre. The development is part of Majid Al Futtaim Group’s plans to increase its total investment in the UAE by AED30 billion (USD8.17 billion) by 2026, taking its total investment in the country to AED48 billion (USD13.07 billion).
audi Commission for Tourism & National Heritage (SCTH) has announced the completion of the basic blueprint of Souk Okaz City development project at Ta'if municipality. Through this project, the authority seeks to develop what is said to be the first cultural and integrated tourist destination in Saudi Arabia. In collaboration with public and private sector partners, SCTH will be carrying out major projects, including an Okaz museum, conference and exhibitions centres, as well as multipurpose halls. It will also establish an Arab poetry academy for continuous education through festivals, cultural events, poetry evenings and theatrical exhibitions to attract citizens and visitors throughout the year. The approved budget for the project under National Transformation Program 2020 is SAR815 million (USD217.32 million). Ta'if
Rendering of City Centre Al Jazira
Majid Al Futtaim to Boost Abu Dhabi’s Retail Sector
OLED screen
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aitha Al Dossari, CEO, Emaar Entertainment, revealed, “We are [...] honoured that the new OLED screen at Dubai Aquarium & Underwater Zoo has received three Guinness World Records achievements, underpinning our commitment to pioneering innovative attractions, continued advancements in technology and digital attractions, and inspiring joy.” The record follows Emaar Entertainment’s 2015 achievement, where Dubai Ice Rink and World Top DJ broke the Guinness World Record for longest DJ relay.
26 AUGUST 2017
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ASTA Unveils Opinions of American Travellers
WEEKLY NEWS AGENTS
Phocuswright: Online Tours Set to Triple
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he American Society of Travel Agents (ASTA) shed light onto perceptions of American travellers in its recent study How America Travels, which revealed reactions to changing political landscapes currently shaping the industry. Among other findings, the survey confirmed that 71 percent of American holiday makers would most likely not change the decision to travel abroad because of travel bans, however, 55 percent of respondents still believe that the restrictions will make US tourists feel less welcome in foreign countries, including Mexico. Zane Kerby, CEO, ASTA, explained, “Our research shows Americans’ passion to travel is stronger than ever and we believe travellers deserve complete transparency from all vendors involved in the booking process, including from the government itself.”
26 AUGUST 2017
According to Phocuswright’s Tours & Activities Come of Age: The Global Travel Activities Marketplace 2014-2020 report, the online tours and activities market will nearly triple from USD10 billion in 2014 to reach USD27 billion globally by 2020, as the industry expands its digital capabilities and more travellers are choosing to book online.
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oreover, tours and activities online growth outpaces that of the total travel market, and online penetration is expected to reach 21 percent by 2020. Even though 85 percent of global activities sales were offline in 2016, recent advancements from resellers have significantly contributed to the sector's online development. Among the highlights are TripAdvisor’s integration of Viator in 2014 and the launch of Airbnb’s Trips platform in 2016.
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WEEKLY NEWS TECHNOLOGY
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9.5 Percent Revenue Surge for Amadeus Amadeus has reported solid financial performance in the first half of this year (H1), with a 9.5 percent year-on-year increase in revenue to EUR2.49 billion (USD2.93 million).
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oreover, earnings before interest, taxes, depreciation, and amortisation reached EUR998.9 million (USD1.175 billion), a jump of 10.1 percent over H1 2016, while achieved adjusted profit grew 16.1 percent to EUR574 million (USD675.4 million). Elaborating, Luis Maroto, CEO, Amadeus, said, “Our distribution segment continued to grow ahead of the industry, which allowed us to improve our competitive position. In IT solutions, we had important migrations that have contributed to the expansion of our international footprint. In H1, 56.8 percent of our passengers boarded were generated outside of Europe.”
American Express and MineralTree Optimise AP
Technology that Shapes Future Travel
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n the back of new partnership, American Express and MineralTree have announced an integrated payment solution for corporate card members, bringing efficiency to daily accounts payable (AP) processes. Substituting manual processes, the user-friendly platform incorporates American Express corporate card into usual AP workflows, enabling the organisations to streamline supplier payment process while receiving the card payment benefits, such as reward points and credits. Enhancing the security of virtual card technology, the tool generates a single-use card number for each transaction and utilises two-factor authentication, payment verification and payment limits among other methods. BC Krishna, CEO, MineralTree, explained that one of the easiest ways to boost efficiency of financial operations is to streamline AP and convert more check spend to commercial cards.
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Visa Facilitates QR Code Payments
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CM Travel Solutions has shed light on current technological innovations around the world that are set to revolutionise the future of travel. Among other advancements, SITA launched a baggage robot at Mexico City International Airport this year, assisting passengers with complete luggage check-in and drop-off process while its obstacle-avoidance technology ensures uninterrupted performance. Meanwhile, Brisbane Airport has launched Australia’s first trial of facial recognition technology, expected to transform future air travel. Hoteliers are also keeping up with the latest solutions, multiple brands are introducing keyless check-in based on a digital key concept. Geraldine Calpin, chief marketing officer, Hilton, uncovered, “We will enable you to personalise the in-room experience [...] all from your smart phone.”
isa has announced its support of the new global QR Code Payment Specifications from EMVCo, the global technical body that manages EMV specifications that covers merchant and consumer-presented QR Code digital payments. Visa’s technology, mVisa is an innovative mobile payment solution allowing consumers to pay by scanning a QR code on a smart phone or entering a merchant number. Along with being live in India, Kenya and Nigeria, the company has implemented it in 15 countries. Sam Shrauger, senior vice president, digital products, Visa, explained, “We are working with governments and central banks in countries like India to develop and implement QR code payment solutions that provide the convenience and security that are synonymous with Visa and help the journey toward a cashless future.”
26 AUGUST 2017
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Dubai Promotes Maritime Tourism
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ASEINA Maritime Domestic & Leisure Working Group, an initiative of Dubai Maritime City Authority (DMCA), held a workshop for its members on August 02 to promote the emirate’s marine and leisure tourism. Taking place at Address Dubai Marina Hotel, the symposium focussed on current and potential locations for marine entertainment activities, as well as the implementation of best practices to address challenges facing Dubai’s marine tourism sector. Amer Ali, executive director, DMCA, revealed, “We are constantly developing and regulating Dubai’s maritime sector in line with globally recognised standards. We are particularly committed to showcasing the role of the local marine and leisure tourism sector in boosting Dubai's reputation as a global tourist destination.”
26 AUGUST 2017
WEEKLY NEWS NAUTICAL Abu Dhabi Ports Certified for Business Continuity
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bu Dhabi Ports has secured ISO 22301 Certification for Business Continuity Management System, an industry benchmark in evaluating the effectiveness of the systems’ design and implementation. With the achievement, the organisation has also proven proficient in managing risk exposure associated with emergencies and crisis management, as a result of the successful completion of detailed crisis management exercise performed in cooperation with Emergency and Crisis Management Team in Abu Dhabi alongside 12 government entities earlier this year. Commenting on the milestone, Mohamed Juma Al Shamisi, CEO, Abu Dhabi Ports, said, “Abu Dhabi Ports is committed to adopting best practices in line with Abu Dhabi government’s aim to achieve excellence across all its business units and service offerings.”
Dubai Maritime Authority Sets Water Traffic Rules
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rogressing in its efforts to create secure and sustainable maritime environment, Dubai Maritime City Authority (DMCA) has issued traffic regulations for Dubai Water Canal. The initiative seeks to improve security and navigation safety, along with achieving the highest operational efficiency within Dubai’s territorial waters. The new rules include, among others, the prohibition of jet skis, fishing boats, and commercial dhows, while other vessels are able to freely navigate within certain limitations. Amer Ali, executive director, DMCA, explained, “The DMCA is continuously developing comprehensive and integrated strategies in line with its aspirations to build a vibrant, safe, and inclusive maritime community. We also seek to raise the local sector’s global competitiveness to attract regional and international investors to Dubai.”
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WEEKLY NEWS ACC0MMODATION
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AccorHotels Boosts Manama’s Economy Offerings
ibis Styles Manama Diplomatic Area
AccorHotels and Action Hotels have completed their 10th joint hospitality project with opening of ibis Styles Manama Diplomatic Area, in response to significant demand for midscale hotel brands in the Bahraini capital.
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onveniently located in close proximity to Bahrain International Airport as well as business and retail venues, the property features 95 rooms, providing affordable comfort. Expected to become the hotel of choice for business and leisure travellers, the address also boasts in-house restaurant, a meeting area and a gym. Olivier Granet, chief operating officer, Middle East and Africa, AccorHotels, commented, “The opening of this property not only signifies the growing popularity of our landmark economy brand, defined by its creative design and distinct personality, but also further strengthens our global partnership with Action Hotels.”
Marriott Strengthens MENA Team
Swiss-Belhotel International Expands in Jordan
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ollowing the successful merger with Starwood Hotels & Resorts, Marriott International has introduced a new integrated sales and marketing team to support its growth strategy in the MENA region. Comprised of high-caliber seasoned professionals from both hoteliers, the dedicated team, led by Neal Jones, chief sales and marketing officer, MENA, Marriott International, will be instrumental in achieving the company’s goal of 150,000 new units in 38 countries across the region by 2022, while maintaining consistency with the company’s vision. Jones enthused, “The leadership changes we are announcing today are important to foster greater synergies, teamwork, accountability and nimble decision-making critical to lay a strong foundation that will support our ambitious growth plans in the region [...].”
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wiss-Belhotel International has recently unveiled Marina Plaza Hotel by SwissBelhotel, its second property in Aqaba. Overlooking the golden mountains and the Red Sea, the new address boasts 260 well-appointed rooms alongside an all-day dining restaurant, a pool bar, an outdoor swimming pool, a separate kids’ pool and a spa providing an array of health and beauty treatments. Gavin Faull, president, SwissBelhotel International, emphasised, “We are committed to growing our presence in the Middle East, a strategic growth market for us where we have a robust development pipeline corresponding to 17 percent of our global portfolio. We are eager to expand in the region in the right locations with the right partners [...].”
26 AUGUST 2017
WEEKLY NEWS AIR
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Qatar Airways Expands in Asia
Ho Chi Minh City
Continuing its dynamic expansion, Qatar Airways has introduced more flights to top destinations in Asia, including extra services to the Vietnamese cities of Ho Chi Minh City and Hanoi, as well as to Thailand's Krabi.
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rom January 01, 2018, frequency to Ho Chi Minh City will be increased by three flights to 10 weekly services, while passengers travelling to Hanoi can benefit from a new direct daily service. Meanwhile, holidaymakers visiting the Thai destination can enjoy a daily service from December 01. Commenting on the occasion, H.E. Akbar Al Baker, group CEO, Qatar Airways, pinpointed, “The Asian market is very important for us, so we are very pleased to be able to increase our flights to Ho Chi Minh City, Hanoi and Krabi.”
Etihad Deployed Dreamliner to Incheon
Oman Air and Royal Jordanian Combine Services
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26 AUGUST 2017
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iming to serve more passengers on its daily Abu Dhabi International Airport – Incheon International Airport schedule, Etihad Airways has introduced a Boeing 787-9 Dreamliner aircraft on the route, providing more seats between the UAE and South Korea. Noting that there has been a steady increase in the number of business and leisure travellers between the destinations, Mohammad Al Bulooki, executive vice president, commercial, Etihad Airways, explained, “The addition of more 787 Dreamliners into our fleet has allowed us to upgrade the Seoul service so our customers can enjoy the unique Etihad experience available on this incredible aircraft, and ensuring that we maintain the competitive edge with the innovative cabin and seating designs featured onboard.”
man Air and Royal Jordanian Airlines have entered into codeshare partnership on flights between Muscat and Beirut with stopover in Amman, enhancing travel flexibility and convenience for passengers. Operated by the Jordanian carrier and marketed by both companies, the service is set to enhance the collaboration between the partners, which share a common philosophy and commitment in providing excellent customer service. The agreement is a part of Omani flag airline’s expansion programme aimed at operating a fleet of 70 aircraft to 75 destinations by 2023, while the Jordanian national airline currently reaches to 56 locations spanning four continents.
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WEEKLY NEWS AIR
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RwandAir Revealed Strategic Moves
DC Aviation Al-Futtaim Expands Fleet
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C Aviation Al-Futtaim (DCAF) has welcomed a Challenger 605 aircraft to its fleet which brings the total number of jets managed by the company to six. The management contract will see DCAF providing a complete service package from its facility at Al Maktoum International Airport, including handling, maintenance and air-conditioned hangar parking in addition to flight management, dispatch and continued airworthiness services. Meanwhile, the company is expanding its parking and maintenance facilities with a new 6,800m2 hangar. Commenting on the addition, Holger Ostheimer, managing director, DCAF, emphasised, “[…] The management contract for the Challenger 605 aircraft is further evidence of our expertise and capability to deliver the highest possible quality standards for safety and service to our VIP clients.”
Oman Air Increases Mumbai Service
wandAir has received permission from the Benin government allowing the carrier to position two Boeing 737 aircraft at Cotonou Cadjehoun Airport, making the gateway its second hub. Furthermore, Benin and Rwanda have signed a memorandum of understanding to establish a joint venture airline based in the aforementioned gateway and set to serve passenger and cargo flights to destinations such as Abidjan, Brazzaville, Douala and Libreville, to mention a few. “The launch of this hub will take air travel on our continent to the next level as RwandAir will be able to reach more countries in west and central Africa with improved connections and more frequencies,” said Yvonne Manzi Makolo, deputy CEO, corporate affairs, RwandAir.
Emirates A380 Revamped Lounge Debuted
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n response to high demand for better connections between Muscat International Airport and Mumbai’s Chhatrapati Shivaji International Airport, Oman Air launched a third daily flight on the route on August 01. Due to the time of the itinerary, which will enable passengers to depart Oman in the evening and arrive at the destination in the early morning, the new service is expected to be especially popular among business travellers. Commenting on the expansion, Abdulrahman Al-Busaidy, chief commercial officer, Oman Air, revealed, “India is a key destination for Oman Air and the demand for all 11 of our Indian destinations has always been high. Increased frequencies offer yet more choice and convenience to our guests [...].”
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Emirate’s A380 Onboard Lounge
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mirates’ redesigned Airbus A380 onboard lounge has recently made its operational debut on a flight to Kuala Lumpur, marking the ninth anniversary of the carrier’s A380 service. Inspired by private yacht cabins, the latest makeover of the lounge features a more intimate and social area, able to accommodate up to 26 guests, while also serving a wide variety of beverages and bar snacks. Claimed to be the world’s largest operator of A380, with 96 of doubledecker aircraft in service, and further 46 on order, Emirates has recently unveiled plans to further expand A380 network in order to serve São Paulo, Casablanca and Nice.
26 AUGUST 2017
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INTERNATIONAL: AMERICAS
Marriott Among Best Workplaces for Millennials
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or the second consecutive year, Marriott International has been named as one of the 20 best workplaces for millennials, by global research and consulting firm Great Place to Work and FORTUNE. Ranked in 14th place, the recognition came as a result of the group’s brand-new campaign To the Journey, which focusses on recruiting top millennial talent globally. Commenting on the success, David Rodriguez, executive vice president, Marriott International, disclosed, “[...] This hyper-connected, tech savvy generation makes up a significant portion of our workforce – in fact, millennials accounted for 69 percent of all Marriott hires in 2016 in the US alone [...].”
26 AUGUST 2017
Hilton Expands in New York City
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ilton has announced that the landmark hotel ONE UN New York will join its network as Millennium Hilton New York ONE UN Plaza on August 30. Marking the group’s seventh local property and poised to deliver Hilton's flagship hospitality to visitors, the address’ USD68 million renovation preserved its distinctive architecture and layout while upgrading the 439 guestrooms and suites, meetings and event spaces, public areas and restaurants. “At Hilton, we are always looking to be in the heart of the world's top destinations that matter most to our guests and Hilton Honors members, and no city embodies this more than New York […],” enthused, David Marr, senior vice president, full service brands, Hilton.
Enterprise Truck Rental Strengthens Presence
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nterprise Truck Rental, a subsidiary of Enterprise Rent-A-Car, has recently launched new stores in Frederick and Salisbury in Maryland. The company which plans to open a total of 40 new facilities by the end of this year currently operates in 300 locations through the US, Canada and Puerto Rico. Commenting on the expansion, Rob McGrain, truck manager, Baltimore, Enterprise Group, explained, “Many businesses in Salisbury need access to high quality trucks, but not necessarily 365 days a year. Enterprise Truck Rental offers a great solution for local businesses seeking reliable vehicles during peak seasons, eliminating the need to purchase an expensive truck that will go unused the majority of the year.”
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INTERNATIONAL: AMERICAS Chicago and Orlando Top Choice for Meetings
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Flat Week for US Properties
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San Francisco
Chicago
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ccording to STR’s 2017 DestinationMAP, Chicago, Orlando, and Washington, D.C. are among the top North American markets for meeting planners. The comprehensive study revealed that 67 percent of organisers listed Chicago and Orlando in their destination consideration set, while Washington, D.C., San Diego, and Las Vegas also proved popular with 66 percent, 64 percent, and 62 percent, respectively. Chris Klauda, director, destination research, STR, elaborated, “Planners indicated that a safe environment was overwhelmingly the top consideration when selecting a meeting site, followed by a clean and attractive location, and other logistical considerations.”
Rising RevPAR for Canadian Hoteliers
OpenTable Listed Most Scenic US Restaurants
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penTable has unveiled this year’s 100 most scenic restaurants in the US, based on the combined opinions of more than 10 million restaurant reviews submitted by verified diners for more than 25,000 restaurants. While venues from 34 states were represented, California achieved the most success, with 13 restaurants ranking in the top 100, followed by North Carolina with six. Caroline Potter, chief dining officer, OpenTable, revealed, “[…] This year's winning restaurants deliver on taste and sight in spades, offering delectable menus and breathtaking surroundings for the ultimate dining experience. They are also a great way for both locals and travellers to immerse themselves in a destination and relish in some of the best views the area has to offer.”
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ccording to STR, the US hotel industry remained mostly flat during the period July 16 – 22, when compared to the corresponding week in 2016. Occupancy decreased 0.2 percent to 78 percent, while average daily rate (ADR) marginally increased, up 0.5 percent to USD131.86 and RevPAR rose 0.4 percent to USD102.85. San Francisco and San Mateo registered the largest year-on-year jump in RevPAR, which grew nine percent to USD235.25, primarily due to a seven percent surge in ADR to USD249.79, the highest recorded during the week under review. Meanwhile, Norfolk and Virginia Beach posted the highest increase in occupancy, up three percent to 83.4 percent, as well as the second-highest jump in RevPAR, which soared 5.4 percent to USD117.12.
or the period July 16 – 22, hotels in Canada reported a successful week, resulting in a seven percent year-on-year boost in RevPAR to CAD138.15 (USD109.52), as revealed by STR. Not only this, occupancy also increased, up 2.1 percent to 80.7 percent, while average daily rate (ADR) climbed 4.8 percent to CAD171.26 (USD135.77), compared to the corresponding week in 2016. Among the country’s provinces, Nova Scotia experienced the largest increases in the three performance metrics, occupancy rose 8.4 percent to 90.6 percent, ADR grew 12.4 percent to CAR159.24 (USD126.26), while RevPAR soared 21.8 percent to CAD144.24 (USD114.34). Quebec was the only other region to achieve double-digit growth in both ADR and RevPAR, up 10.6 percent and 14.1 percent, respectively.
26 AUGUST 2017
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INTERNATIONAL: AMERICAS
Delta Air Lines Tests Advanced Gate Features
Michigan Encourages Road Trips
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iming to make it easier for international travellers to explore the state, Michigan Economic Development Corporation has recently put in effect 2016’s Public Act 138, removing provisions in Michigan Vehicle Code that previously prevented travellers from certain countries, including China, from operating a motor vehicle in Michigan. The US state saw a 79 percent growth in Chinese travellers between 2014 and 2015, highlighting the impact this market has for its tourism industry. With the new legislation, non-residents with valid licenses in their countries will now be able to travel freely in Michigan without having to rely solely on coaches, group travel experiences or public transportation options.
Michigan
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Delta to Transform LaGuardia Airport
WestJet Earnings Rose 32 Percent
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n the second quarter of the year (Q2), WestJet reported net earnings of CAD48.4 million (USD38.43 million), up 32 percent over Q2 2016. This translates to CAD0.41 (USD0.33) per fully diluted share, up 36.7 percent year-on-year, marking its 49th consecutive profitable quarter. During the period under review, the airline carried a record 5.9 million travellers, an increase of 11.5 percent, while load factor jumped two percentage points to 82.8 percent. Meanwhile, available seat kilometres rose 6.3 percent, while revenue passenger kilometres soared 8.9 percent. “I am very pleased with the positive momentum we are seeing in our business as we reported Q2 earnings growth, margin expansion, double digit revenue growth [...],” said Gregg Saretsky, CEO, WestJet.
26 AUGUST 2017
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he Port Authority of New York and New Jersey has given its final approval to a lease agreement with Delta Air Lines for the construction of a 37-gate facility at LaGuardia Airport, with an overall cost of USD4 billion. As part of the agreement, the authority has committed USD600 million to facilitate construction of the new terminal and other supporting infrastructure projects. The redevelopment is part of the overall LaGuardia Airport transformation initiative launched in 2016. All of the new airport terminal facilities, including the carrier’s project, will be located closer to the Grand Central Parkway as part of the new unified airport design, providing significantly more airfield space.
LaGuardia Airport
s part of its investments into innovation, Delta Air Lines has launched the first phase of a test programme designed to enhance gate and boarding experience at T Concourse of Atlanta’s Hartsfield– Jackson International Airport. Passengers travelling through the gates will encounter new features, such as smaller podiums compared to traditional gate counters, handheld nomad devices allowing gate agents to engage with passengers more efficiently, designated pillars creating four boarding lanes and e-gates enabling guests to self-board. This will be followed by the second testing stage, focussed on increased agent mobility and customer’s digital experience, as a part of threemonth pilot project.
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INTERNATIONAL: ASIA PACIFIC FIT Ruums Joins Forces with China Airlines
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India’s Aircraft Demand to Soar
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Taiwan
uilding on the high demand for intraAsian travel, FIT Ruums has recently signed a partnership contract with China Airlines. Under the new agreement, the carrier will release special airfares to appointed Taiwanese travel agencies, which will be combined with hotels, selected from FIT Ruums 15,000 properties’ inventory to create a collection of tempting packages. According to China Tourism Bureau, 14.6 million Taiwanese travelled overseas in 2016, representing an increase of 10.7 percent compared to 2015. Joseph Shih, general manager, Taiwan, FIT Ruums, highlighted, “[…] Partnerships such as these promote travel and create benefits throughout the entire industry. We are delighted to be able to use our latest travel systems to help partners respond to fast-changing market trends and demands.”
HK Express Partners with Klook
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uring the annual Hong Kong Book Fair, Hong Kong Express Airways (HK Express) and Klook Travel Technology announced the launch of U-Explore, an online travel activities booking platform. Providing high flexibility in booking tours, experiences, theme park visits, airport transfers and Wi-Fi device rentals, the planning tool is expected to enhance travel experiences for the carrier’s customers. Commenting on the partnership, Andrew Cowen, CEO, HK Express, highlighted, “HK Express is thrilled to partner with Klook to launch U-Explore, as part of our continued efforts to provide guests with value-added services and experiences. With our growing line-up of ancillary services, we aim to ensure our guests’ travel needs are met every step of the way.”
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uring a briefing in New Delhi, Boeing forecasted that 2,100 new airplanes worth USD290 billion will be needed in India over the next 20 years, as the country’s commercial air traffic is expected to grow exponentially. Findings of the company’s Current Market Outlook revealed that India’s rapid traffic growth is more than 20 percent, exceeding the global average of 7.3 percent, while domestic traffic rose 23 percent from 2016, with low-cost carriers accounting for 60 percent of all flights. Dinesh Keskar, senior vice president, sales, Asia Pacific and India, Boeing Commercial Airplanes, clarified, “The increasing number of passengers combined with a strong exchange rate, low fuel prices and high load factors bodes well for India’s aviation market, especially for the low-cost carriers.”
Changi Airport to Feature Modern Art
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he upcoming new Terminal 4 at Singapore’s Changi Airport will welcome travellers with visually immersive experiences with specially curated art and entertainment features, set to enhance the quality time spent at the hub. Located at vantage points across the new facility, the collection will boast traditional art forms, such as sculptures, as well as kinetic and multimedia installations. One of these is Petalclouds, spanning 200m across Central Galleria, combining art and technology as the object moves in rhythm with classical music. Furthermore, The Heritage Zone in the transit area will give passengers a glimpse into the evolution of shophouse architecture in a digital theatre form, while the wall at the security screening area will surprise with imagery of Singapore’s landmarks.
Thai Airways Introduces Vienna Service
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hai Airways (THAI) announced the introduction of direct flights from Bangkok’s Suvarnabhumi Airport to Vienna International Airport, effective from November 16. The carrier will operate four roundtrip flights per week on Mondays, Thursdays, Saturdays and Sundays. Noting that Vienna is an ideal gateway to Europe, Usanee Sangsingkeo, executive vice president, THAI, revealed, “Passengers can easily connect to cities in Europe and from Europe to Thailand conveniently with THAI’s network.” The new route to the Austrian capital will be the airline’s 13th European destination, joining tourist hotspots such as Paris, London and Rome.
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Tourism Australia Launched BuzzFeed Mateship
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ourism Australia has partnered with BuzzFeed Australia to launch a travel programme for the next generation of travellers. Searching for young visual storytellers from around the world, BuzzFeed Mateship will offer a fellowship to eight travellers and aspiring content creators from the UK, Germany, Italy and France to be flown to Australia for a three-month road trip in order to discover and report on some of the most unique experiences across the country. Commenting on the initiative, Steven Ciobo, trade, tourism and investment minister, Australia, revealed, “These eight lucky young travellers have a life-changing trip ahead of them and one which we believe will motivate many more young international travellers to follow in their footsteps.”
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INTERNATIONAL: ASIA PACIFIC
Hyatt Arrives in China’s Foshan
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yatt Hotels has welcomed 152key Hyatt Place Foshan Lishui to its portfolio, its first address in China’s Guangdong province. Embodying the brand’s casual hospitality and purposeful service within a contemporary environment, the property features an all-day dining outlet with a 24/7 market, along with a coffee and cocktail bar. Guests are also able to enjoy a modern gym and high-technology meeting space, among other practical amenities. Harvey Huang, general manager, Hyatt Place Foshan Lishui, described, “With our smartly designed social spaces and guestrooms, featuring separate work and sleep areas, our multitasking guests can easily accomplish what they need to do while on the road.”
Tourism WA Unveiled Mobile Responsive Website
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n order to make it easier for the industry to access the latest news and updates, Tourism Western Australia (Tourism WA) has launched a brand new corporate website which is responsive to mobile devices. The redesigned platform offers effortless access to the agency’s current campaigns, research reports, and scheduled events for both locals and tourists, while also providing an opportunity to get involved and work with the agency in order to promote events and businesses. The authority has also revealed plans to launch new corporate Facebook and Twitter accounts which will enable more immediate, two-way communication with industry and stakeholders.
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Q & A with
TRAVEL TRADE WEEKLY: What are IATA’s priorities for the upcoming years regarding aviation in the MENA region and what initiatives have been implemented to ensure the highest levels of safety and security?
MUHAMMAD ALI ALBAKRI REGIONAL VICE PRESIDENT, AFRICA AND MIDDLE EAST, INTERNATIONAL AIR TRANSPORT ASSOCIATION (IATA)
WITH AIR TRAFFIC EXPECTED TO CONTINUE TO SOAR, SIGNIFICANT CHALLENGES RELATED TO SAFETY, SECURITY, AND SUSTAINABILITY HAVE BEEN IDENTIFIED BY GOVERNMENTS AND INDUSTRY STAKEHOLDERS. MUHAMMAD ALI ALBAKRI, REGIONAL VICE PRESIDENT, AFRICA AND MIDDLE EAST, IATA, EXPLAINS HOW THE ORGANISATION ENSURES THE HIGHEST LEVELS OF SAFETY AND DISCUSSES THE INDUSTRY’S LATEST EFFORTS TO REDUCE CARBON EMISSIONS. 16
MUHAMMAD ALI ALBAKRI: Safety and security are the industry’s priorities. Every accident makes us even more determined to make aviation safer. Two of IATA’s key initiatives in this area are the IATA Operational Safety Audit and the Global Aviation Data Management projects. Both initiatives help airlines to more easily exchange safety information, by collecting and analysing aviation data while also identifying and mitigating risks. Flying is secure but there are risks and challenges as well as threats including landside exposure at airports, over flight of conflict zones, and cyber security. Efficient airport checkpoints are also important and our Smart Security programme is making them more effective and convenient […]. The 2017 UN Security Council Resolution reminded governments that keeping aviation secure is integral to a state’s responsibility for national security. Governments can and must do more upping their game on intelligence gathering and sharing vital information among them and with the industry […]. TRAVEL TRADE WEEKLY: Airports and airlines have made significant steps in managing their carbon emissions while adopting a greener business model. Does IATA promote any sustainable projects that you could share with us? MUHAMMAD ALI ALBAKRI: Aiming to address the global challenges of climate change as well mitigate CO2 emissions, IATA adopted a set of ambitious targets including an improvement in fuel efficiency of 1.5 percent year-on-year between 2009 – 2020 along with succeeding carbon-neutral growth by 2020 and reducing CO2 emissions by 50 percent until 2050. In order to succeed these goals, a multi-faced, four-pillar strategy has been adopted and significant progress has been made. Technology has been improved with the deployment of sustainable low-carbon fuels. Sustainable alternative jet fuels are the only low-carbon fuels available for aviation in the short- to mid-term. […] Initiatives include promoting taxiing on one engine, encouraging airlines to retro-fit wing-
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lets, replacing pilot paper manuals with laptops, replacing heavy weight cabin equipment. Infrastructure initiatives include airport operators working with air traffic management and airlines through collaborative decision making to identify optimal route, encouraging the use of satellite-based navigation systems allowing flights to operate optimal route. ICAO’s Carbon Offset and Reduction Scheme for International Aviation (CORSIA) is the first global scheme covering an entire industrial sector. CORSIA is set to commence with a voluntary period (2021-2026) after which it will become mandatory. By the end of the ICAO Assembly, 65 states had already volunteered to implement the scheme from its outset, covering approximately 80 percent of CO2 growth in 2021 – 2035. The operations, infrastructure and technology initiatives outlined above have delivered around two percent year-on-year efficiency improvements. TRAVEL TRADE WEEKLY: In your opinion, which areas the MENA aviation industry need further improvements? MUHAMMAD ALI ALBAKRI: There are a number of issues that continue to plague the Middle East that need to be addressed. At the top of the list is infrastructure. […] Even more urgent is the need to modernise air traffic management in the Gulf region. A recent study calculates average delays in the Gulf at 29 minutes with the potential to double by 2025. More expensive technology is not the solution. Regional cooperation is. Without it, all the investment in world-class hubs will be compromised with gridlock. We appreciate the many programmes that are in progress including the GCC Air Navigation Committee, the Middle East ATM Enhancement Programme and others. But these efforts must be driven even harder to achieve a real breakthrough. The next issue is an unprecedented rise in taxes and charges across the region. The majority of that is from passenger facility charges in the UAE and Qatar. But we also see rises in Tunisia, Egypt and other countries. A low cost structure is a key component of the region’s success particularly in the Gulf. Every dollar that a passenger spends in the region creates jobs and spreads prosperity. And every dollar collected in taxes or charges is an incentive for travellers to go elsewhere. We must work together to reverse this unprecedented trend […]. 26 AUGUST 2017
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DANY DAGHER has been appointed as complex general manager for Sheraton Sharjah Beach Resort & Spa and Four Points by Sheraton Sharjah. Having previously specialised in food and beverage, Dagher moved to Dubai in 2004 as director of food and beverage at Sheraton Jumeirah Beach Resort, before being promoted to general manager in 2009. With more than 20 years of hospitality industry experience, Dagher has worked with various hotel groups across three continents and has extensive knowledge and skills in both pre-opening and operating properties. In his new role, Dagher will be responsible for the overall management of both properties, working closely with the team to offer high levels of service and memorable guest experiences.
HANITA HAIDA has been named as the new director of finance and business support at Crowne Plaza Abu Dhabi – Yas Island and Staybridge Suites Abu Dhabi – Yas Island. Bringing more than two decades of finance and asset management experience, Haida began her hospitality career in 1994 as accounts and finance manager for Radisson Blu in Langkawi. In 2001, she joined InterContinental Hotels Group, where she initially took the position of assistant finance controller at Crowne Plaza Mutiara Kuala Lumpur before being promoted to director of finance in 2010, which she held alongside the role of cluster finance and business support champion.
GLORIA GUEVARA MANZO
WHO’S MOVED
THOMAS GRUNDNER
HANITA HAIDA
DANY DAGHER
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GLORIA GUEVARA MANZO has taken on the positions of president and CEO of World Travel & Tourism Council, where she will be instrumental in leading the organisation into its next phase of development. Having gained a wealth of experience in executive roles across government, private sector, and academia, Guevara previously worked as CEO of Sabre Mexico. Between 2010 – 2012, Guevara served as secretary of tourism for Mexico as well as CEO of Mexico Tourism Board, where under her leadership, Mexico’s National Agreement for Tourism was created. Alongside her new role, Guevara is also currently a special advisor on government affairs for Center for Health and the Global Environment at Harvard School of Public Health.
THOMAS GRUNDNER has assumed the role of group director of sales and marketing at JA Resorts & Hotels. With a sales and marketing career spanning more than 20 years in the hospitality and leisure industry, Grundner has worked across many international markets including Germany, Egypt and Spain. Most recently, he served as vice president of sales and marketing at Millennium Hotels and Resorts. In his new role, he will oversee all sales, marketing and revenue efforts to support the group’s growth and development strategies.
Grundner has worked in a range of international markets
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TRAVEL CHANNELS
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First Central Hotel Sets Paperless Example
Takamul to Nurture Saudi Tourism Experts
First Central Hotel Suites
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ommitted to reduce the carbon footprint of everyday operations, Dubai’s First Central Hotel Suites has put all its promotional materials online as a part of its Go Paperless campaign. Following the success of environmentally-friendly initiatives in the areas of energy, water and waste management, which have been recognised by Green Key Certification 2016-2017 award in January, the property is committed to significantly lower usage and wastage of paper. Wael El Behi, general manager, First Central Hotel Suites, said, “Paperless makes a lot of sense especially in this digital era […]. Therefore, in keeping with our responsible and sustainable environmental practices we have decided to make all our brochures, factsheets, and media files available for download online.”
Jeddah
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ational Center for Tourism Human Resources Development (Takamul) has concluded the preparation of a training agenda related to tourism routes across provinces in Saudi Arabia, aiming to educate tourism professionals and involve more citizens in the sector. Based on the strategy of Saudi Commission for Tourism & Cultural Heritage (SCTH), which emphasises the development of domestic tourism through local expertise, Takamul’s plan comprises short intensive training programmes and seminars. Nasser bin Abdulaziz Al Nashmi, director general, Takamul, expanded, “One of the major objectives of SCTH has been to create jobs for Saudi citizens in the tourism and national heritage sectors. […] All this is expected to have a positive impact on the local communities as well as the development of tourism, in general.”
Deyaar Launched Blood Donation Drive
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s part of UAE’s Year of Giving, Deyaar Development in collaboration with Dubai Blood Donation Centre has launched a two-day blood donation drive in order to provide supplies to Thalassemia patients, road accident and burn victims, patients with neonatal and maternity health complications. Furthermore, the company unveiled its national initiative, Deyaar Al Khair, providing AED500,000 (USD136,130) worth of essential maintenance services to underprivileged families. Commenting on the occasion, Mona Al Tamimi, vice president, marketing and corporate communications, Deyaar Development, revealed, “The blood donation drive is part of our efforts to consolidate the values of corporate social responsibility, service to the country, and our contribution to its development.”
DMCA Showcased New Survey Training System
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he Dubai Maritime City Authority (DMCA), in collaboration with Norway-based international classification society DNV GL, has educated industry representatives on the use of Smart Survey Simulator during a two-day workshop. The advanced training solution for vessel survey inspections has the ability to provide cost-effective realistic training using virtual reality technology and models of actual ships. Designed with extensive survey knowledge and expertise, the system is able to identify deficiencies on each virtual vessel and export the data on virtual platform. Amer Ali, executive director, DMCA, said, “The Smart Survey Simulator complements our sharp focus on innovation in training and inspection and we are highly satisfied with the knowledge and skills imparted by DNV GL’s expert […].”
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PHOTO ALBUM
Qatar Airways celebrated its first nonstop flight from Doha to Sohar in Oman as the airline’s newest destination in the Middle East
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. Iftikhar Hamdani, cluster general manager, Ramada Hotel & Suites Ajman and Ramada Beach Hotel Ajman, right, welcomed teachers from Deaf Reach Schools in Pakistan
Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
The culinary team from Bahi Ajman Palace Hotel delighted visitors to Liwa Ajman Dates Festival 2017 with creative recipes using dates
The Dubai Maritime City Authority hosted a workshop on the use of the Smart Survey Simulator, an advanced training solution for vessel survey inspections
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NEWS & EVENTS SCTH Seminar Boosted Hoteliers’ Knowledge
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nder the supervision of the newly established entity National Center for Tourism Human Resources Development, Saudi Commission for Tourism & National Heritage (SCTH), represented by Saudi Arabia’s Department of Licensing, hosted a training workshop for senior hotel staff in Riyadh. Aiming to enhance quality management and customer service, the occasion presented the principles of Together We Commit programme, which, among other topics, introduced the hoteliers into obligations of hospitality investors, as well as educated them on the importance of qualified staff, managing employee data and applying monitoring mechanisms. The trainees also toured Burj Rafal Hotel Kempinski, where they observed recommended customer service practices.
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EVENTS THE INTERNATIONAL CONFERENCE ON TOURISM AND BUSINESS Lucerne, Switzerland August 31 – September 01 The second edition of the event will see the presentation of research related to the tourism and hospitality sectors.
22ND UNWTO GENERAL ASSEMBLY Chengdu, China September 04 – 09 World Tourism Organization’s (UNWTO) annual meeting will bring together tourism officials and private sector leaders.
Thailand to Host Amour Forum
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orldwide Events has announced the launch of its renowned romance travel trade event, Amour Forum, which will take place in Bangkok on February 14 — 17, 2018. Designed specifically for the highend romance travel market, including honeymoon curators, destination wedding planners, and private travel designers, the three-day programme will be a mix of one-to-one meetings, networking activities, gala dinners and after parties, allowing buyers and suppliers to network and build relationships that will enhance their own business offering. Richard Barnes, CEO, Worldwide Events, highlighted, “We launched our inaugural Amour Forum in Venice earlier this year and it was a huge success, with more than 4,000 appointments taking place.”
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OTDYKH LEISURE Moscow, Russia September 20 – 23 www.tourismexpo.ru The 23rd edition of the exhibition will be held alongside its events focussing on MICE, luxury as well as medical tourism, spa and health.
IFTM TOP RESA Paris, France September 26 – 29 www.iftm.fr More than 31,000 trade visitors are expected to attend the multi-target event with dedicated programmes for the leisure, business and MICE sectors.
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