2 SEPTEMBER 2017 ISSUE 408
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2 SEPTEMBER 2017 ISSUE 408
08 EMAAR LAUNCHES NEW RETAIL HAVEN IN DUBAI HILLS
11 AIR
GULF AIR JOINS FORCES WITH OMAN AIR
10 IHG TO ROLL OUT TWO PROJECTS IN DUBAI BUSINESS BAY
04 Agents
15 Travel Talk 16 Rendezvous
MARKET UPDATE
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TRAVEL TRADE PUBLICATIONS
Jazeera Bounced Back in Q2
MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel SENIOR JOURNALIST Ellen Petty JOURNALISTS Maria Sabova Panayiotis Karanicholas Anna Spyrou CONTRIBUTOR Dominique Christou DESIGN & LAYOUT Elena Stylianou WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus Tel: +357 22 021607, Fax: +357 22 103670 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel WORLDWIDE REPRESENTATIVES Representative for North, South & Central America, and the Caribbean: Neil Strickland GlobeTM Tel: +19542969515, neil@globetm.com
Jazeera Airways’ operating profit soared 22.9 percent year-on-year to KWD2.2 million (USD7.29 million) in the second quarter of this year (Q2), while its net profit reached KWD2.3 million (USD7.62 million), a rise of 18.1 percent.
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he carrier’s best quarter since Q2 2009 was attributed to higher utilisation, improved network planning as well as strong travel demand. Compared to Q2 2016, load factor rose 1.5 percent to 73.3 percent, while operating revenue jumped 9.5 percent to KWD14 million (USD46.4 million). Despite this success, slowing macro economy and overcapacity in the first quarter resulted in a 77.3 percent decrease net profit during the first half of the year, to KWD1.2 million (USD3.98 million). Both operating revenue and operating profit also fell, down 2.4 percent and 65.2 percent, respectively.
Representative for Indian subcontinent: Faredoon Kuka RMA Media Tel: +912229253735, kuka@rmamedia.com
Cineco Announced Exceptional Profit
Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456, david@simpson-media.com
MENA EXCHANGE RATES
as of 31.8.2017
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COUNTRY
CURRENCY USD1=
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Oman (OMR)
Rial
0.39
Qatar (QAR)
Rial
3.64
Saudi Arabia (SAR)
Riyal
3.75
UAE (AED)
Dirham
3.67
Algeria (DZD)
Dinar
111.00
Egypt (EGP)
Pound
17.64
Iran (IRR)
Rial
33,198.59
Iraq (IQD)
Dinar
1,172.26
Kuwait (KWD)
Dinar
0.30
Lebanon (LBP)
Pound
1,506.07
Libya (LYD)
Dinar
1.34
Morocco (MAD)
Dirham
9.40
Syria (SYP)
Pound
515.55
Tunisia (TND)
Dinar
2.43
Yemen (YER)
Rial
250.17
Bahrain Cinema Company (Cineco) generated a record net profit of BHD35.89 million (USD95.13 million) in the first half of this year (H1), marking an unprecedented growth compared to BHD1.4 million (USD3.71 million) figure in H1 2016.
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he remarkable net profit increase is attributed to sale of 50 percent of the assets of City Centre Cinema for the total amount of BHD19.5 million (USD51.69 million), as well as the revaluation of remaining 50 percent of the venue. Rashed, CEO, Cineco, commented, “We continue to lead the market, in spite of increased competition, by owning more than half of the total number of screens in Bahrain. We have very clear goals which are to further improve the company performance by implementing new strategies […].”
2 SEPTEMBER 2017
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WEEKLY NEWS HOTEL PERFORMANCE
Sharm El Sheikh Welcomed Influx of Tourists
Hotstats’ latest report MENA Chain Hotels Market Review June 2017 indicated a challenging month for hotels across the region and in Abu Dhabi, while Sharm El Sheikh reported remarkable growth.
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hanks to a surge in both Arab and domestic visitors in June, properties in Sharm El Sheikh achieved a 324.1 percent year-on-year climb in RevPAR to USD12.13, led by a 13.8 percentage point increase in occupancy to 30.1 percent. The uplift in volume also facilitated growth in nonrooms revenue, including a 175.3 percent jump in food and beverage, which contributed to the 239.3 percent boost in total RevPAR to USD20.22. Despite these exceptional results, revenue levels were not sufficient to outweigh the high costs which meant hotels in the resort town recorded an USD1.50 loss in gross operating profit per available room for the month.
Abu Dhabi
Abu Dhabi Continued to Suffer
Ramadan Affected MENA Hotel Performance
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hile hotels in the MENA region achieved an overall year-on-year increase of 2.9 percent in gross operating profit per available room to USD44.55 in June, the impact of Ramadan and Eid Al-Fitr meant that performance levels were some of the lowest in the past 12 months. Most notably, occupancies across the region plummeted to 47.9 percent, well below the rolling average of 63.6 percent record in the 12 months to June. Doha and Kuwait particularly suffered with occupancy levels of 42.1 percent and 35.5 percent, respectively. Compared to June 2016, RevPAR jumped 3.5 percent to USD88.84, while total RevPAR rose 1.7 percent to USD163.60. Yet, profit per room for the month was 44.7 percent below the average for the 12 months to June, at USD80.68.
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n June, hoteliers in Abu Dhabi recorded a monthly fiveyear low in RevPAR, which stood at USD49.96, 48.7 percent below the average for the previous 12 months, and a drop of 0.7 percent in year-on-year comparisons. Occupancy was 51 percent, while total RevPAR fell 8.1 percent to USD109.61. Despite a 16.6 percent increase in gross operating profit per available room (GOPPAR) over June 2016, properties across the capital reported a loss of USD5.09. The month punctuated a challenging six months for hotels across the emirate, with year-to-date declines in key metrics, including a 13.8 percent decline in GOPPAR to USD51.71, resulting in profit conversion falling to just 28.1 percent of total revenue in the first half of the year.
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WEEKLY NEWS AGENTS
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Traveltek Pursues Middle East Growth Traveltek Group has expanded its operations to the Middle East with establishment of a new representative office in Dubai, set to fill the gap in the market for advanced travel booking solutions.
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aving appointed two experienced professionals to lead the business development strategy, the company plans to target the UAE, Saudi Arabia, Bahrain, Qatar, Kuwait and Oman and assist travel agents, tour operators and wholesalers to drive efficiencies, boost sales and effectively address the needs of customers. “Given our proven track record delivering a powerful and successful selling platform to the international travel trade, we are well positioned to harness the healthy growth of the GCC travel and tourism industry,” said Peter Whittle, global sales director, Traveltek Group.
Travelport Partners with First Diana Travel
ETOA: Brexit to Impose Burden on Employers
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iming to identify the impact of Brexit for European Union (EU) nationals based in the UK, European Tourism Association (ETOA) surveyed over 100 companies, which collectively employ more than 35,000 people, a third of whom would be classified as non-UK EU nationals. The results showed that 80 percent of businesses claim it would be difficult to impossible to replace these workers with UK nationals. Along with language skills, non-UK EU employees are willing to travel long distances to work and are prepared to adapt, making them what is said to be the most productive part of the workforce. “People are the most important asset of any organisation and our members’ exports are founded on their ability to employ the best,” revealed Tom Jenkins, CEO, ETOA.
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ebanese travel agency First Diana Travel has recently announced an agreement with Travelport, enabling it to access the travel commerce platform’s content. The agreement further extends Travelport’s position in the region after its recent endorsement as the Best GDS at the Arabian Travel Awards. Commenting on the partnership, Rabih Saab, president, Europe, Middle East, Africa and South Asia, Travelport, stated, “[…] With 195 million tourists expected to visit the Middle East by 2030 the stakes are high, and we are committed to supporting First Diana Travel as they embrace new technology to accelerate success and drive their performance through customer-driven solutions that lead to more efficient ways of working, allowing the agents to focus on what they do best, selling.”
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WEEKLY NEWS TECHNOLOGY
Vector Technologies Partners with wi-Q
roomsXML to Roll Out Upgrades
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he online accommodation wholesaler roomsXML is continuing to support travel agents by integrating new regional and local hotel chains, as well as planning improvements to its booking engine which will be implemented by the end of this year. Following a positive response to its new API version, the revamp is in line with the provider’s strategy of keeping the pace with the latest technology innovations. Meanwhile, the company is focussed on boosting offerings for travel agents by providing more diversity and in-depth product choice. Prakash Bang, executive chairman, roomsXML, elaborated that collaboration with partners enables the company to deliver attractive periodic offers and promotions, including additional 14 hotel chains set to soon join the portfolio.
Vector Technologies has joined wi-Q Technologies’ reseller programme in the UAE to ensure a seamless sales and implementation process for customers in the region seeking to integrate wi-Q and Mi-Room.
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he two cloud-based mobile ordering solutions for the hospitality sector allow guests to browse, order and pay for food and beverages or other services, instantly from any Internet enabled device without the need to download an application. Highlighting the significance of the partnership, Burhan Kamal, managing director, Vector Technologies, stated, “It is important for us at Vector to provide a substantial improvement and value by increasing the efficiency of food and beverage outlets of both hotels and restaurants. Our partnership with wi-Q Technologies provides another opportunity to continue fulfilling that promise.”
Lodging Interactive Gives Hotels Digital Advantage
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odging Interactive hospitality digital marketing agency has launched Stay.Play.Explore, a micro website service for hotels with curated local destination content and lifestyle activity based information for visitors. The innovation enables hoteliers to engage with guests’ travel plans, thus offering an added service value set to drive direct bookings by providing insight local information which is uniquely designed for every destination. DJ Vallauri, president, Lodging Interactive, said, “Hotel websites rarely provide deep localised content to inform and inspire guests when they are in the travel planning phase. Our Stay.Play.Explore micro websites provide curated local content tailored around things to do near the hotel and differentiates the property against its competitive set.”
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WEEKLY NEWS
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Saudi Arabia to Host First Antiquities Forum Aiming to highlight the importance of archaeology while also transforming the topic of antiquities into a social responsibility issue, Saudi Commission for Tourism & National Heritage has unveiled plans to launch what is said to be the first national antiquities forum in the region.
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Mada'in Saleh
aking place in Riyadh, on November 07 – 09, the forum will bring together Saudi archaeologists in order for them to exchange personal experiences in the field while also presenting their work, significant discoveries, and progress in surveys and excavations. Conference themes will cover several areas including prehistoric antiquities, rock drawings, the Arabian Peninsula's pre-Islamic antiquities, Islamic ages' antiquities, architecture and arts, verbal heritage sites, as well as the role that media plays in spreading public awareness.
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Dubai Duty Free Upgraded Oracle
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s part of their coordinated strategy to bolster the emirate’s position as a global cultural tourism hub, Abu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) and Emirates Heritage Club have recently signed a memorandum of understanding (MoU) to protect, preserve and revive national heritage. Establishing a mutual communication between the two entities, the MoU focusses on cultural activities in order to attract local and international visitors. H.E. Saif Saeed Ghobash, director general, TCA Abu Dhabi, highlighted, “Our partnership with Emirates Heritage Club seeks to revitalise the emirate’s rich heritage and cultural assets so as to develop tourism and boost investment in this vital sector. It also aims to document unique cultural heritage elements by experts, narrators, and academics from both sides.”
D Dubai Duty Free
Abu Dhabi
Abu Dhabi to Promote National Heritage
ubai Duty Free has recently completed the upgrade of Oracle Retail Merchandising System, Price Management, Invoice Match, Sales Audit, Warehouse Management, Store Inventory Management and Retail Insights from Release 12 to Release 16, which will increase user productivity through exception-based retailing, persona specific dashboards, and widespread mobility. The enhancement also included new interfaces to e-commerce, the point-of-sale system, warehouse automation and the Oracle E-business suite as well as enables clock and collect with accurate inventory visibility. Ramesh Cidambi, chief operating officer, Dubai Duty Free, explained, “Oracle understands the Middle Eastern market and is constantly extending the breadth and depth of its applications to match the challenges of modern organisations in all industry sectors.”
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WEEKLY NEWS
Emaar Launches New Retail Haven in Dubai Hills
Phocuswright: Travel Startups Benefit from Surge in Funding
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I Rendering of Dubai Hills Estate
n its report The State of Travel Startups 2017, Phocuswright highlighted the significant influx of funding into travel startups in the past 18 months, during which USD29 billion was invested, nearly doubling the total raised since 2015 to USD62 billion. The study also reveals that the supply of capital from travel-focussed investors and entrepreneur support programmes enables promising travel startups to connect with strategic financial resources. Despite the challenges coming from strong competition with established and ever-expanding travel corporations, the study identifies a bright future for new industry players, who are able to take advantage of numerous funding opportunities, strategic assistance resources and revolutionary technologies, such as artificial intelligence, to create a competitive advantage.
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Abu Dhabi to Host Halal Tourism Summit
n collaboration with Meraas, Emaar Properties has unveiled Dubai Hills Mall project, a family retail district within master development Dubai Hills Estate, slated to elevate the emirate’s retail offering upon completion in 2019. The highly-anticipated destination will boast over 18.75ha of gross leasable area accommodating some 750 fashion and dining outlets. Complementing the lifestyle landmarks of the location, the venue will also attract visitors with four major family entertainment and leisure centres, including a cineplex, outdoor concert area, hypermarket and seven anchor retail experience stores, among others. Mohamed Alabbar, chairman, Emaar Properties, said, “Dubai Hills Mall will stand out in the retail sector, and support the tourism and hospitality sectors through highly engaging leisure and entertainment attractions.”
UNWTO Promotes Responsible Travel
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Abu Dhabi
edicated to the specific needs of Halal travellers and professionals working in the field, The World Halal Tourism Summit (WHTS17) will take place on November 25 – 26 at Abu Dhabi National Exhibition Centre. Organised by Cacti Events, the two-day gathering will be packed with numerous business opportunities for participants, including educational seminars to address the requirements of one of the fastest growing sectors. Bringing together tourism leaders, innovators, investors and stakeholders who all share the common aim of understanding and driving the family friendly travel industry, WHTS17 is expected to offer global exhibitors an opportunity to generate new business prospects and benefit from the rapid growth in the Muslim travel sector.
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orld Tourism Organization (UNWTO) has launched Travel. Enjoy. Respect., a consumer-oriented campaign which aims to raise awareness of the value and contribution that sustainable tourism can make towards positive change. The campaign, available in numerous languages and across various outlets around the world, includes a manual of tips developed by World Committee on Tourism Ethics. This provides tourists with a set of recommendations to help them make responsible choices when travelling. Commenting on the initiative, Taleb Rifai, secretary general, UNWTO, emphasised, “Today more than ever, ensuring that tourism is an enriching experience for visitors and hosts alike demands strong, sustainable tourism policies and practices and the engagement of national, as well as local, governments and administrations, private sector companies, local communities and tourists themselves.”
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Coral Beach Resort Sharjah Expands Dining Options
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oral Beach Resort Sharjah has unveiled Côté Jardin, a brand new international all-day-dining restaurant set to impress guests with a design inspired by modern and traditional elements of the French countryside. Focussed on providing a rich variety of culinary offerings as its main attraction, the resort has recently completed a refurbishment of facilities, including the addition of the dining outlet. Haytham Aziz, general manager, Coral Beach Resort Sharjah, elaborated, “Being an international restaurant Côté Jardin offers a variety of dishes from all over the world. Hence the layout of the restaurant is done in such a way that our guests find with ease whatever they need. […] With a live kitchen, our fabulous chefs interact with the guests and enhance their experience.”
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WEEKLY NEWS ACCOMMODATION
Dhofar Global to Supply AccorHotels Properties Dhofar Global has entered into a partnership with AccorHotels, enabling the hygiene products supplier to expand its network to include the hotel operator’s portfolio of addresses in the UAE, Oman, Bahrain and the Seychelles.
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he agreement for supplying cleaning and hygiene products supports the group’s ongoing expansion strategy into new markets. Chandan Singh, CEO, Dhofar Global, said, “The new agreement signed with AccorHotels reflects Dhofar Global’s efforts to continuously broaden its horizons and infiltrate new markets all over the world. This is an opportunity for us to expand our dynamic international portfolio of hospitality clients, while reiterating our commitment to supplying our customers with only the highest quality cleaning and hygiene products.”
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WEEKLY NEWS ACCOMMODATION
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IHG to Roll Out Two Projects in Dubai Business Bay
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Drake & Scull to Proceed with Fairmont Abu Dhabi Works
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hile remaining fully operational, Four Seasons Hotel Cairo at The First Residence is currently undergoing a complete redesign of its 262 rooms and suites. The project is due to be completed in early 2018, and to date, five of the hotel’s 20 floors have been renovated. The units have been upgraded with soft furnishings, fabrics, wallpapers, light fixtures, carpets and floor-to-ceiling curtains while corridors have been enhanced with marble flooring outside the elevator landings. Other finished enhancements include the expansion of the lobby area, with the addition of a second reception desk area to improve the check in and concierge experience, while upgrades to the steam, sauna and whirlpool area have also been concluded.
rake & Scull International has signed an AED233 million (USD63.4 million) contract to execute the mechanical, electrical and plumbing engineering works at Fairmont Abu Dhabi Hotel and Serviced Apartments. Scheduled for completion in 2018, the iconic project consists of a 39-storey Arabian themed arched structure adjacent to Marina Mall. Comprising 563 rooms in a five-star hotel along with 249 serviced apartments, the complex will also feature a network of sea water canals where guests will be able to sail in specially designed Arabic boats. Mohammad Atatreh, board member, Drake & Scull International, said, “Our work for Fairmont Abu Dhabi Hotel and Serviced Apartments reflects the high confidence in our services and capabilities within the local and regional property and tourism sectors […].”
Rendering of Fairmont Abu Dhabi Hotel and Serviced Apartments
Four Seasons Hotel Cairo at The First Residence
Four Seasons Hotel Cairo Undergoes Revamp
Dubai Business Bay
nterContinental Hotels Group (IHG) is expanding its Middle Eastern footprint with the signing of two new hotels in partnership with API Hotels & Resorts, expected to open in 2019 in Dubai Business Bay. Situated within Marasi Business Bay, which is set to feature the region’s first purpose-built yachting destination, InterContinental Residence Suites Dubai Business Bay will feature 160 studios and suites. Residents will be able to benefit from surrounding facilities such as floating restaurants and cafes across five marinas, over 1,250 berths, onshore boutiques and entertainment options. Meanwhile, the 290-key Crowne Plaza Dubai Business Bay, located on the Business Bay Canal, will offer leisure and business travellers all-day dining venues, a gym, an outdoor infinity pool and meeting spaces.
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WEEKLY NEWS AIR
Gulf Air Joins Forces with
Oman Air
GULF AIR HAS LAUNCHED A NEW CODESHARE AGREEMENT WITH OMAN AIR THAT SEES THE CARRIERS’ COMBINED FREQUENCIES BETWEEN BAHRAIN AND MUSCAT INCREASE TO SIX DAILY FLIGHTS.
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he partnership provides Oman Air customers with additional services on the popular route and enhanced connectivity possibilities with Gulf Air to various destinations in Europe, Asia and the Indian subcontinent. Commenting on the collaboration, Ahmed Janahi, chief commercial officer, Gulf Air, highlighted, “This codeshare reflects Gulf Air’s consistent drive to offer our customers attractive options to fly to popular travel destinations. With this agreement we are not only increasing our flight frequencies to and from Muscat but also giving Muscat-based passengers an expanded range of connections with Gulf Air […].”
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WEEKLY NEWS AIR Saudia Airlines to Land in Mauritius
Qatar Airways Launched Third Omani Link
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ursuing its robust expansion in Africa, Saudia Airlines is launching new services to Mauritius from King Khalid International Airport and King Abdulaziz International Airport, commencing on September 14. Marking the airline’s third new route this year and its 87th destination overall, Mauritius provides a variety of attractions. To be operated with a Boeing 787-9 Dreamliner three times a week, the new itinerary is expected to further strengthen the links between the two nations. Commenting on the new route, H.H. Saleh bin Nasser Al-Jasser, director general, Saudia Airlines, revealed, “The start of services to the island of Mauritius provides guests with a unique destination to visit.”
Tunisair to Restart Monastir – Germany Services
Mauritius
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atar Airways has inaugurated its latest Middle Eastern destination with a nonstop flight from Hamad International Airport to Oman’s Sohar International Airport. As a part of the airline’s dynamic expansion, the new schedule brings total number of weekly flights to Oman to 59. The three weekly services are being operated with an Airbus A320 aircraft boasting the carrier’s service and amenities, which earned the company the title of The Airline of the Year by Skytrax 2017 World Airline Awards. H.E. Akbar Al Baker, group, CEO, Qatar Airways Group, said, “We launched services to Oman nearly 17 years ago, and ever since, we have added additional frequencies on a yearly basis to accommodate demand for increased capacity to this charming country […].”
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Qatar Airways to Add Capacity to Dhaka and Colombo
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Monastir
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ontinuing its expansion strategy in Europe, Tunisair has recently announced that it will resume weekly services between Monastir Habib Bourguiba International Airport and Berlin Schönefeld Airport, effective from October 29. In addition, the carrier unveiled plans to operate services between the Tunisian hub and Frankfurt, Hamburg and Munich, starting on November 04. Tunisair is currently operating services from Djerba, Enfidha and Tunis to Dusseldorf, Frankfurt and Munich and from Enfidha and Tunis to Hamburg. To be operated with an Airbus A319 aircraft, the resumed itineraries are expected to strengthen the links between the two countries while also opening new routes for economic development and growth.
iming to enhance connectivity between Qatar and South Asia, Qatar Airways unveiled plans to increase frequency on its Colombo route from four to five daily services, and boost its Dhaka schedule from two to three flights per day. Effective from September 01, the additional services is operated with an Airbus A320 aircraft, adding more than 1,000 seats to the current weekly capacity. H.E. Akbar Al Baker, group CEO, Qatar Airways, explained, “The increased capacity on the Dhaka and Colombo routes represents a major commitment by Qatar Airways to enhance our offering to Sri Lanka and Bangladesh.”
Dhaka
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Emirates Increases Frequency to Egypt
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n a bid to improve connectivity between the UAE and Egypt, Emirates unveiled plans to launch four additional flights between Dubai International and Cairo International Airport, effective from October 29. The new itineraries will increase the number of frequencies between the two cities to three each day, taking the total number of flights to Cairo to 21. Commenting on the expansion plans, Orhan Abbas, senior vice president, commercial operations, Africa, Emirates, highlighted, “Emirates is committed to offering customers more flights choices, which will enable them to seamlessly connect to points across the Middle East, Asia, Americas, Africa and Australia […]. We will continue to invest in Egypt, empowering the local economy and helping it expand its business and tourism presence.”
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WEEKLY NEWS AIR Gulf Air Joins Forces with Aegean Airlines
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iming to widen their respective networks across Europe and the Middle East, Gulf Air and Aegean Airlines signed a codeshare agreement, enabling travellers to seamlessly travel between Bahrain, and the European cities of Brussels, Rome, Geneva, Milan, and Vienna, all via Athens. Ahmed Janahi, chief commercial officer, Gulf Air, highlighted, “Our commitment to strengthening Gulf Air’s network is reinforced with this codeshare agreement – allowing us to connect our passengers to popular destinations across Europe that extend beyond our network, while giving passengers from more cities in Europe the distinctive opportunity to visit Bahrain while experiencing our unique product and service offering.”
Qatar Airways Strengthens Links with Eastern Europe
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s part of its continued expansion, Qatar Airways has introduced a daily nonstop service between Hamad International Airport and Václav Havel Airport Prague, marking the airline’s first-ever passenger service to the Czech Republic. H.E Akbar Al Baker, group CEO, Qatar Airways, emphasised, “The launch of this new service comes at a time when we are expanding our presence in Eastern Europe, as part of our efforts to extend our reach globally. We are tremendously excited to be able to provide passengers the opportunity to visit this magnificent city.” In line with the carrier’s growth, the launch of its new service to Kyiv took off at the end of August.
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TAMER REFAAT has taken on the role of director of sales and marketing at Bab Al Qasr, bringing with him some 15 years of experience in the hotel industry. Refaat has previously worked as assistant director of sales at Raffles Dubai, director of sales at Shangri-La Hotel, Qaryat Al Beri, Abu Dhabi, and from 2015, served as director of business development at Park Rotana. In his new role, he will be responsible for overseeing the development and implementation of the hotel’s sales and marketing strategies. He will also develop comprehensive business plans in order to drive growth, increase sales and exceed profit goals.
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RETO MOSER
TAMER REFAAT
WHO’S MOVED
HAYTHAM AZIZ has been named as the new general manager of Coral Beach Resort Sharjah, a promotion from his previous role of hotel manager at the property which he assumed in 2015. Aziz first joined Hospitality Management Holding in 2014 as executive assistant manager at Bahi Ajman Palace Hotel, and has since proven to be a great asset to the company. Prior to that Aziz was employed at Starwood Hotels and Resorts where from 2003, he spent over a decade working his way up with the various brands in the group.
Aziz has been promoted to general manager
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Moser will push the hotel's innovation borders
OUSSAMA MASSOUD
HAYTHAM AZIZ
Refaat will develop a comprehensive business plan
RETO MOSER has been appointed as the hotel manager of Four Seasons Hotel Cairo at Nile Plaza, where he will push the property’s innovation borders while ensuring the brand’s hospitality standards. With a wealth of experience from across the globe, Moser helped open Four Seasons Hotel Beirut as director of food and beverage. He was then promoted to director of food and beverage at Four Seasons Hotel Bangkok then transferred to Four Seasons Resort Koh Samui in 2013. During this time, he was applauded for successfully opening a new dining venue.
OUSSAMA MASSOUD has been promoted to the position of director, of operations for Levant at InterContinental Hotel Group. With a career spanning 30 years at the company, Massoud has served at hotels in the GCC, Jordan, and Palestine, where he worked in a variety of executive roles across a range of brands. Under his leadership as regional general manager, many achievements, successes, and awards were witnessed in each property in Jordan and Palestine. In his new role, Massoud will use his expertise and knowledge of both the group and the region to drive the company’s success and development.
Massoud will use his expertise to drive the group's success
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AISHA AL KHAMEES
HUMAN RESOURCES MANAGER, SOUQ WAQIF BOUTIQUE HOTELS
We renew our pledge to continue efforts towards achieving Qatar’s goals “[With the] installation of Tamim Al Majd murals in front of Al Mirqab Boutique Hotel and Arumaila Boutique Hotel, we symbolically express our loyalty and allegiance to Qatar. The mural resembles His Highness Sheikh Tamim bin Hamad Al Thani, Emir of the State of Qatar which now is becoming the symbol of unity, perseverance and strength for all Qataris and those residing in the State of Qatar. Today, we renew our pledge to continue efforts towards achieving Qatar’s goals in line with Qatar National Vision 2030.”
VICE PRESIDENT, HUMAN RESOURCES, ASIA, MIDDLE EAST AND AFRICA, INTERCONTINENTAL HOTELS GROUP
DEBORAH WOOLLARD
TRAVEL TALK
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We will continue to invest in our people “At InterContinental Hotels Group we always say our brands represent our promises to our guests, but it is our people who deliver on those promises. And we are absolutely committed to helping our colleagues grow into their full potential. It is this commitment that has earned us the trust and loyalty of our people and being named Aon Global Best Employer in the industry is a huge testament to that. [...] We will continue to invest in our people and towards building a great workplace culture across both our corporate offices and our hotels.”
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RENDEZVOUS
jobs worldwide. This shows how significant Muslim travel is and what great impact Muslim travellers have on the global economy.
Q & A with
TRAVEL TRADE WEEKLY: How many members in each category of Salam Standard Certification do you have? How does this compare to 2016?
FAEEZ FADHLILLAH CEO, SALAM STANDARD
WITH THE NUMBER OF MUSLIM TRAVELLERS SET TO RISE TO 156 MILLION BY 2020, THE TOURISM INDUSTRY IS ADAPTING TO CATER TO THEIR FAITH-BASED REQUIREMENTS. FAEEZ FADHLILLAH, CEO, SALAM STANDARD, EXPLAINS HOW INDUSTRY PROFESSIONALS CAN MEET THE NEEDS OF THIS GROWING MARKET.
FAEEZ FADHLILLAH: We are having approximately 55,000 hotels indexed on Salam Standard. A big majority of those hotels reach bronze certification, especially in non-Muslim majority countries. The rest is evenly distributed between silver and gold. The ratio of this distribution did not change significantly over the past two years, although we have quite a big number of hotels which upgrade their facilities for Muslim travellers and were bronze in one year and reach gold in the next year. This shows that many hotels realise the importance and significance to their own revenue, booking numbers and satisfaction of their guests to provide for this group of travellers too and not sideline them. TRAVEL TRADE WEEKLY: What are considered to be the most important factors for Muslim travellers when choosing accommodation? FAEEZ FADHLILLAH: According to our Salam Standard survey, where we asked 5,000 Muslims from different countries and cultures around the world, the most important factors for Muslim travellers when choosing their accommodation are the availability of certain Muslimfriendly features. Very important is the availability of Halal food – or the possibility to pre-order halal food before arrival – as well as the possibility to get a praying mat and the praying direction.
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Many see the possibility to remove alcohol from the mini-bar or a full alcoholfree room as an important feature too. In terms of destination, the reputation of a place of being Muslim-friendly or not is becoming more important for Muslims to choose. As well as the overall safety of the holiday destination. TRAVEL TRADE WEEKLY: With the number of Muslim travellers expected to soar in the coming years, what more can be done to meet their needs? FAEEZ FADHLILLAH: Hotels can increase their facilities and services for Muslim travellers to attract them to their hotel. The possibility of getting Halal food in a hotel is certainly a key factor. But even with little investment the service level of accommodation towards Muslim travellers can be increased significantly by providing praying mats, a Quran or the praying timetable and direction at the place. I think more and more hotels will realise, that the service level and satisfaction of guests from many background matters and will make provisions for them. In terms of destinations I think the need of Muslim infrastructure is certainly an important factor, like public praying places at popular points or the number of Halal restaurants at a destination. It is also certainly a plus point for any destination to advertise their Muslim-friendly services to current and future guests well, so that they know what is available. Muslim services need to become an integral and naturally available part of the global hospitality industry, and every industry player which is offering them, will eventually see the positive effects for their business, brand and customer satisfaction.
TRAVEL TRADE WEEKLY: How valuable is the Muslim travel market? FAEEZ FADHLILLAH: The global Muslim travel market is one of the fastest segment of travel. Based on Salam Standard’s The Global Economic Impact of Muslim Tourism 2015/2016 Report, Muslim travel contributed more than USD136 billion towards the global economy in the year 2015, creating more than four million
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Oman Air Supported Omani Students
TRAVEL CHANNELS
Saif Biladi Visited SWSF Sports Camp
Imperial College London
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n collaboration with Oman’s Scientific Research Council, Oman Air sponsored six talented Omani students to participate in London International Youth Science Forum. The two-week residential event was held at Imperial College London and Royal Geographical Society on July 26 — August 09, with visits to other leading UK research centres and universities, including University of Oxford and University of Cambridge. Bringing together 500 of the world’s leading young scientists from more than 70 countries, this year’s event was held under the theme Science to Make Life Better. Khalid bin Abdulwahab Al Balushi, senior manager, government affairs, Oman Air, revealed, "[…] This forum provides students with the required skills to articulate their ideas in an effective manner and progress in the international scientific community.”
SWSF’s Summer Camp
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delegation from the national programme Saif Biladi 2017 visited Sharjah Women Sport Foundation’s (SWSF) camp at Sharjah Ladies Club, to attend the last day of summer camp on August 03. Organised by the UAE Ministry of Culture, Youth and Community Development and the General Authority for Youth and Sports Welfare, Saif Biladi is a national sports programme that aims to keep children occupied during summer by helping them to acquire new skills. H.E Nada Askar Al Naqbi, director general, SWSF, revealed, “Our joint efforts promote healthy lifestyles, foster a culture of learning and encourage the acquisition of new skills in young people […].”
Gulf Capital to Protect the UAE’s Natural Heritage
Wadi Wurayah
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ulf Capital, a UAE-based alternative investment firms, has recently announced a long-term platinum corporate membership with Emirates Wildlife Society in association with World Wide Fund For Nature (EWS-WWF). As a platinum member, the company is committed to support EWS-WWF’s initiatives, including marine and terrestrial conservation, environmental education, wildlife trade, and climate change and energy. Commenting on the pledge, Laila Mostafa Abdullatif, director general, EWS-WWF, revealed, “Gulf Capital’s contribution facilitates our many important environmental conservation programmes across the UAE. […] This collaboration plays a part in EWS-WWF's long-term efforts in creating a more sustainable future for our nation.”
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TRAVEL CHANNELS
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Otters Amuse Guests at Emirates Park Zoo and Resort
TUI and Pikala Empower Moroccan Youth Emirates Park Zoo and Resort
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mirates Park Zoo and Resort has unveiled its otters to Abu Dhabi visitors, in time for memorable conclusion of the summer break. The two highly sociable and entertaining animals were debuted upon reaching the desired growth, strength and swimming ability. In order to raise awareness about the species, experts will conduct informative presentations, while the visitors also have a chance to observe the otters during feeding time. Waleed Sha’aban, manager, zoo, Emirates Park Zoo and Resort, noted, “If the guests are lucky, they can see the otters clean their fur by biting it and scratching it against rocks. Watching them in their imitating habitat is heartwarming and engaging, making for a memorable experience”.
Pikala Bikes
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UI Care Foundation has joined forces with Pikala, a Dutch non-governmental organisation, to train 90 young Moroccans as bike mechanics and tourist guides, with a focus on the inclusion of women through bike riding classes and courses. Creating opportunities for Moroccan youth, while also promoting green mobility through an emphasis on the advantages of bicycles and lifestyle changes, the organisations are collaborating to offer education and trainings activities for the public, which will also see 36 participants secure employment throughout the project. Thomas Ellerbeck, chairman, board of trustees, TUI Care Foundation, highlighted, “Certainly unemployment is a main issue, but this project goes beyond it to encompass a comprehensive approach where environmental, social and gender issues meet economic needs.”
Ramada Hotels to Host Pakistani Teachers
Ramada Beach Hotel Ajman
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s part of its corporate social responsibility programme, Ramada Hotel & Suites Ajman and Ramada Beach Hotel Ajman is hosting 15 teachers and their families from Deaf Reach Schools in Pakistan throughout August and September. On top of free accommodation, the teachers will be given complimentary tours of Dubai. Iftikhar Hamdani, cluster general manager, Ramada Hotel & Suites Ajman and Ramada Beach Hotel Ajman, revealed, “[…] In this Year of Giving, it is important to help out and reward such inspiring individuals, who do not let challenges like disabilities to stop them from making contributions to our society. We hope that through this trip, we are able to provide them with lasting memories, and will motivate them further in their noble teaching profession.”
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PHOTO ALBUM
A signed sketch by Joy Stokes, designer of Gulf Air’s cabin crew uniforms in the 1960s and 1970s, was recently donated by her son Michael Stokes to the national carrier
Take a Shot! Share with us the latest images of your activities and let your colleagues know what you have been up to. From left, H.E. Reem Al-Hashimi, minister of state, UAE, met with Khalad Ahmad Al Habtoor, founding chairman, Al Habtoor Group, to dicuss Expo 2020
Send your photos to editorial@traveltradeweekly.travel Because a picture is worth a thousand words...
Abu Dhabi Tourism & Culture Authority and partners launched Abu Dhabi Welcomes You! campaign for GCC visitors arriving at Al Ghuwaifat border crossing
At Luxury Travel Guide Awards, Park Inn by Radisson Hotel & Residence Duqm has won Modern Luxury Hotel of the Year 2017 and Manager of the year Oman for Nuno Neves, cluster general manager, Park Inn by Radisson Hotel & Residence Duqm
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NEWS & EVENTS Gulf Air Convened Industry Partners
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n appreciation of ongoing support from its travel agents, Gulf Air has organised a dinner event in Jeddah, creating an opportunity to present the carrier’s latest upgrades and developments. Hosted by Zubair Ahmed Muhammed, country manager, Gulf Air, the occasion educated stakeholders on the recent launch of new passenger facilities, such as prepaid seat selection, excess baggage and lounge access, as well as introducing online flight status and group booking tools. The participants also learnt about the airline’s upcoming holiday unit service and plans to facilitate an online visa platform this summer as the airline’s target to promote Bahrain as a destination to broader travel audience.
Dubai Maritime Agenda to Focus on Innovation
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EVENTS 22ND UNWTO GENERAL ASSEMBLY Chengdu, China September 04 – 09 World Tourism Organization’s (UNWTO) annual meeting will bring together tourism officials and private sector leaders.
OTDYKH LEISURE Moscow, Russia September 20 – 23 www.tourismexpo.ru The 23rd edition of the exhibition will be held alongside its events focussing on MICE, luxury as well as medical tourism, spa and health.
SEATRADE OFFSHORE MARINE & WORKBOATS MIDDLE EAST
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iming to highlight the emirate’s role in the global maritime industry, the second edition of Dubai Maritime Agenda will take place on October 10 in Dubai, with a focus on the latest developments in technology and maritime innovation. Speaking ahead of the event, Amer Ali, executive director, Dubai Maritime City Authority (DMCA), revealed, “The event supports the DMCA's commitment to translate the objectives of the Dubai Maritime Sector Strategy, which are focussed on enhancing the competitiveness of the local maritime cluster, creating a favourable marine environment for foreign investments that would further enhance the role of the maritime sector in economic diversification to make Dubai one of the most prestigious maritime capitals in the world.”
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Abu Dhabi, UAE September 25 – 27 Widely recognised as the largest regional gathering of offshore marine and workboats companies, this year's event will once again play the pivotal role in serving these industry sectors.
IFTM TOP RESA Paris, France September 26 – 29 www.iftm.fr More than 31,000 trade visitors are expected to attend the multi-target event with dedicated programmes for the leisure, business and MICE sectors.
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