Canada’s Travel Trade News September 9, 2021 travelweek.ca
Off to the races In a challenging year, the 2021 Air Canada Race in Basel, Switzerland was a complete success pg. 6
More bookings for bucket list trips, the latest post-pandemic travel trend
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Provincial vaccine passports could get certification for int'l travel Yellowbird Charity Golf Classic taking place Sept. 30
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Interest in ‘bucket list trips’ surges as clients look to make up for lost time, and maybe spend some of their pandemic savings By Kathryn Folliott TORONTO — The term ‘revenge travel’ hasn’t taken off in Canada quite like it has in the U.S. But the desire for all-out, no-holdsbarred, trips of a lifetime is just as strong this side of the border, and maybe more, as Canadians endure some of the longest stretches of COVID-19 lockdowns and travel restrictions of any country in the world. Grand tours of Europe. Cruises of every duration and destination, and especially world cruises, which are flying off the proverbial shelves like never before. So-called ‘bucket list trips’ have been around for years but inquiries and bookings have been increasing as clients look to recoup their vacation time losses, and maybe spend some pandemic savings, after a year and a half of COVID-19. But the high tide isn’t raising all boats. Many travellers continue to shy away from long-haul trip bookings, and that’s reining in some bucket list dreams. There’s still a resistance to sitting on a plane for hours at a time, no matter what the airlines do to battle misconceptions about COVID safety onboard their aircraft. In this latest edition of Travelweek’s ongoing series of travel trends coming out of the pandemic, we speak to a tour operator and a travel agent about bucket list trip bookings. We also hear from a luxury cruise line that just had its most successful pre-sale in its history for its brand new 139-day world cruise. FIRDOSH BULSARA, VICTOURS Firdosh Bulsara, General Manager, Product & Marketing for Victours International, pulls no punches when asked about booking trends. “I am going to tell you exactly as it stands,” says Bulsara. “At the moment, consumer confidence in long-haul travel has not grown to the level that we anticipated. Albeit I have several inquiries for African safaris, travel to Europe and even a couple of golf groups to Asia, travellers are definitely in a waitand-watch mode as far as deposit and other payments are concerned.”
While Victours is best known for its Europe product, Bulsara’s arrival at the company several years ago, and his expertise in destinations including Africa and India, helped solidify the company’s expansion into longer-haul product.
“Each booking has a unique pattern. The days of regular terms & conditions and payment deadlines are long gone.” “I have booked and confirmed travel for all our clients who were to depart in 2020 but couldn’t. The good part (business-wise) is that these clients did not cancel outright but have waited patiently to travel and will do so from late 2022 and also into 2023,” he says. Here’s some more good news from Bulsara: bookings have come in for both Groups (another strong trend coming out of the pandemic) and FIT, for 2022, for Europe and for Africa.
With those bookings, staying nimble is crucial, so flexible booking and deposit terms are the default, he adds. “Some of them with a nominal deposit amount, at times, not due until 60-days out and with final-payment dates no earlier than 30 days prior to departure, some even 21 days prior. We have learned to build bookings based on the different requirements as stipulated by our various suppliers. Hence, in these days of post-COVID travel, each booking has a unique pattern. The days of regular terms & conditions and payment deadlines are long gone,” says Bulsara. While long-haul travel has been slow to recover, there’s a “definite momentum towards high-end travel. We have even had private jet travel for families on short-haul holidays!” He adds: “Not every one of our clients is looking to ‘splash’ on trips, but we are gradually succeeding in making agents realize the value of safer and healthier travel options which obviously come with a price tag. So far the response has been encouraging.” We asked Bulsara if he had any advice for agents with clients whose bucket list includes a trip of a lifetime September 9, 2021 | TRAVELWEEK | 3
TOP NEWS to Africa, potentially for a ‘Big 5’ safari. Bulsara says that for Victours, bookings to North & East Africa (Egypt, Morocco, Kenya, Tanzania, Rwanda & Uganda) have been steadily gaining over destinations in Southern Africa. He says he believes that Botswana, Zambia, Namibia & Zimbabwe will recover faster than South Africa, as the delta variant throws a wrench in recovery plans. Here’s what Bulsara is telling agents: “Keep in constant touch with your clients. Offer your clients timely updates on developing stories related to destinations as well as transportation, without overdoing it. Create a comfort level for the client by being upfront with them when situations warrant that they should consider re-booking. It would serve you well in the coming months. And above all, stay positive!” And one more thing: “Since I have their attention, I wish to let agents know that I always look forward to their calls or e-mails, should they need assistance with their client’s customized travels to Africa, Asia or Europe.” LESLEY KEYTER, THE TRAVEL LADY AGENCY Lesley Keyter, CEO and founder of Calgary’s The Travel Lady Agency, says she’s seeing cruising come in very strong for bucket list travel, “even though COVID started off badly for the cruise lines.” Keyter’s clients are looking to make up for lost time. “Our demographic is 50+ and as one gentleman told me, he and his wife retired and planned to travel for 10 years while they were still healthy and now COVID has stolen two years from them - so they have to ‘make it up’ with future trips that are longer and better.” Just what every agent wants to hear! About the cruise lines, Keyter says “their protocols are strong and we are seeing people extending their cruise itineraries with back-to-back [sailings], going up to 50 days of cruising. We are Got a story idea? Questions or comments? Write to us at editorial@travelweek.ca
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also seeing more requests for that special stateroom, concierge or penthouse and are finding that those are becoming a rare commodity.”
“There's a definite momentum towards high-end travel. We have even had private jet travel for families on short-haul holidays.” One luxury cruise line - and this booking pattern has quickly become the norm rather than the exception sold out its newest world cruise in one day. Silversea Cruises shattered its bookings records with its new arts-inspired World Cruise 2023, ‘South Side Story - All the World's a Stage’. The 139day voyage fully sold out on the day of its general opening, following the most successful pre-sale in the cruise line’s
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history. The immersive voyage goes deep into the Southern Hemisphere, sailing from the South Seas to the Amazon Rainforest and beyond, calling in 66 destinations in 34 countries across five continents. “We were delighted to have seen unprecedented demand for our World Cruise 2023, South Side Story, which sold out within hours of its general opening,” Roberto Martinoli, Silversea’s President & CEO, tells Travelweek. “The most successful World Cruise launch in the history of our cruise line, this triumph pays testament to the strong demand we are still seeing in the market for longer-duration voyages and bucketlist destinations, particularly from affluent, sophisticated travellers.” While cruises are selling well for the bucket list crowd, they’re by no means the only option getting inquiries, at least for Keyter, who’s been asked about everything from trekking to see the gorillas in Rwanda, to a week in a beach front villa on the island resort in the Bahamas that featured on [HGTV’s] Island of Bryan.” After all, dream trips are only CONTENTS COPYRIGHTED We acknowledge the financial support of the Government of Canada.
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“Agency partners are why we do it”: Everyone’s a winner at the 2021 Air Canada Race in Basel, Switzerland By Waheeda Harris BASEL — Cheese, chocolate and mountains may be the hallmarks of selling Switzerland, but now a certain group of advisors have become experts on many more Swiss lures after competing in the 2021 Air Canada Race. Air Canada, Air Canada Vacations and Switzerland Tourism all collaborated on the memorable event, showcasing Basel, Switzerland. “Agency partners are why we do it,” explained Edna Ray, B.C. Regional Sales Manager for Air Canada, who together with Pascal Prinz, Director, Canada, Switzerland Tourism, led the planning team for this year’s race. Six teams comprised of 33 travel agents from across Canada (plus, for the first time, three agents from the U.S.), flew last month to Switzerland for this year’s competition, after qualifying in May-June 2021. It was just the latest in the popular series of Air Canada Races, which first launched in 2006 as a sales incentive. Over the year qualifying agents have raced in destinations like Whistler, Las Vegas, London, Edinburgh, San Francisco and most recently Kissimmee in 2018. This year’s teams were named for notable cultural aspects of Basel and given a six-destination schedule leading participants across the city in the day-long challenge, to complete tasks and find answers in order to gain points with each correct discovery. From Jakob’s Basler Lecklery (one of the city’s oldest bakeries) to the Dreilandereck (a monument marking the border meeting point of Switzerland with France and Germany) to the modern art gallery Kuntsmuseum Basel, Air Canada Race 2021 participants gained valuable knowledge of Basel’s history, art and culture. Agents also got to experience the benefits of a Swiss Travel Pass, which includes unlimited travel on Swiss trains, buses and boats, public transport in 90 Swiss cities, free museum admissions and discounts for attractions. Air Canada Race 2021 participants also noticed a city (and country) clear6 | TRAVELWEEK | September 9, 2021
Switzerland Tourism's Pascal Prinz, Air Canada's Lisa Pierce, Ambassador of Canada to Switzerland and Leichtenstein, Susan Bincoletto and Martin Nydegger, CEO, Switzerland Tourism
ly feeling optimistic about the future, with the gradual return of visitors to Switzerland, including fellow Europeans, Americans and Canadians. Major events are returning too, like internationally-renowned Art Basel and the holiday season’s Christmas market, recently voted the best in Europe.
“This is the first international event we’ve hosted since the beginning of the pandemic. We’ve been committed to the Canadian market and stayed visible.” Switzerland’s borders reopened to fully vaccinated Canadian travellers on June 26. Switzerland is also now fully integrated with the EU’s Digital COVID Certification system. And travel restrictions from Canada have eased in re-
cent months with the elimination of the quarantine requirement for fully vaccinated Canadians returning to Canada. For Ian Henderson, Senior Travel Advisor for Peerless Travel, this was his first Air Canada Race - but hopefully not his last. “It was planned so that there were fun activities mixed with learning and educational elements,” said Henderson. “The passion and knowledge of all of the Swiss suppliers created a desire for me to return in the near future to see much more of their beautiful country.” Henderson added that he is optimistic for the future: “When opportunity presents itself once again, I feel there will be a strong resurgence of leisure travel and tourism worldwide.” Team Waggis (named for a Basel carnival theme) were the winners of the Air Canada Race 2021 with team members Roger Villiers of Maritime Travel Victoria, Serge Coutu of Voyages Laurier Du Vallon Montreal, Colleen Maxwell of The Travel Group Vancouver, Malisa Miletich of Omega Travel Vancouver, Anne Buchnea of CWT Victor Travel Vaughan in Ontario and Stacy Gargin of CAA Atlantic Halifax. The completion of the race was cele-
TOP NEWS brated at Basel’s Safran Zunft, a historic meeting place steps from the heart of the city’s Marktplatz, where Air Canada Race 2021 competitors were feted amid a joyful crowd of 150 - another sign of normality returning - including Swiss suppliers and colleagues from Switzerland Tourism, Basel Tourismus, Air Canada and ACV.
“The passion and knowledge of all of the Swiss suppliers created a desire for me to return in the near future to see much more of their beautiful country.” “This is the first international event we’ve hosted since the beginning of the pandemic,” proudly stated Martin Nydegger, CEO of Switzerland Tourism. “We’ve been committed to the Canadian market and stayed visible.” As travel resumes, Nydegger said he believes there is opportunity for travel advisors. “People will be seeking expertise, wanting reliable information on how to navigate the world again.” For Air Canada, currently offering three times a week flights to Zurich, Switzerland is an important destina-
Basel’s Grand Hotel Les Trois Rois hosted the celebratory farewell dinner
tion. “We’ve been flying to Switzerland for a very long time,” explained Lisa Pierce, Senior VP Air Canada. “Our network was significant and it’s been downsized, but we have every intention of returning our international network to where it was before, working with our partners like at Lufthansa Group.” After workshops with Swiss suppliers, advisors had one last celebratory dinner at Basel’s Grand Hotel Les Trois Rois, located on the banks of the Rhine, and one of the oldest operating hotels in Europe. Two post-fam trips were of-
fered to Gstaad or to Lucerne/Engleberg. For those who chose Engleberg, after two days of alpine explorations, a family-style dinner in the mountains ended with lengthy cheers and applause for Ursula Beamish-Mader, who retires this month from her post as North American media relations manager for Switzerland Tourism. Here are some more Switzerland highlights from the Air Canada Race 2021 … BASEL Air Canada Race 2021 participants benefitted with being the inaugural guests of the Movenpick Hotel Basel, a 230 room / 34 suite five-star boutique property officially opened Sept. 1. It’s part of the Accor group. ENGELBERG Engelberg is one of the top 10 ski regions of Switzerland. It’s also home to 500+ kilometres of hiking trails, and offers easy access to iconic Mount Titlis, at 10,000 feet above sea level, via cable cars and gondola. The recently-opened Kempinski Palace Engelberg Hotel features 129 contemporary rooms and an expansive spa.
Switzerland Tourism's Pascal Prinz, Air Canada's Lisa Pierce, Ambassador of Canada to Switzerland and Leichtenstein, Susan Bincoletto, and Martin Nydegger, CEO, Switzerland
GSTAAD Access to this well-known town is via GoldenPass route, included for visitors who have purchased a Swiss Travel Pass or a Eurail Pass. Another memorable tour option is the Glacier 3000, offering hiking, climbing and winter activities such as skiing, snowboarding, alpine coaster and dog sledding. September 9, 2021 | TRAVELWEEK | 7
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AIRLINES Porter Airlines is back, almost 18 months after it suspended all flights due to COVID-19 public health and travel restrictions. The airline took to the skies Sept. 8 with service to Montreal, Ottawa, Toronto and Thunder Bay. Over the next 10 days Porter will resume flights to Halifax, Quebec City, St. John’s and Moncton. Effective Sept. 17 Porter will add back several U.S. destinations including Boston, Chicago, New York and Washington. And flights to other year-round destinations are set to resume Oct. 6. All routes are currently available for booking. The initial flight schedule is at flyporter.com. Air Canada’s expanded Travel Ready Hub now includes a search widget so that users can access information specific to their situation and itinerary. Travel Ready Hub is an online tool that helps streamline all necessary travel documentation, COVID-19 testing requirements and country travel restrictions for customers. Using the tool agents and passengers can review entry requirements for every country on an itinerary (including if they are connecting via another country or travelling with an Air Canada airline partner), check testing requirements and get travel advice, particularly related to airport arrival times. See aircanada. com/travelready. Alitalia’s last flights will operate on Oct. 14. Taking its place is ITA, with tickets on sale now, for flights starting Oct. 15. ITA stands for Italia Trasporto Aereo, or Italy Air Transport. There will be public bidding for the brand “Alitalia,” which ITA has said it will compete for. ITA also said it is adopting a policy in which all ITA employees will be required to obtain Italy’s Green Pass, in line with the anti-COVID procedures and to safeguard the health of employees and customers.
CRUISING Celestyal Cruises has sold one of its ships, the Experience, due to current market conditions resulting from the COVID-19 pandemic. Originally Celestyal had targeted March 2022 for its first sailings on the Experience, which joined the fleet in 2020 as the flagship. The decision to sell the Experience will provide the company with enhanced liquidity, which in combination with zero third-party debt forms the continued solid financial foundation to ensure a successful restart in March 2022. Celestyal will continue operating the Celestyal Crystal and the Celestyal Olympia. Passengers currently holding bookings on the Experience will be contacted by Celestyal and re-accommodated on future sailings on Celestyal Crystal.
DESTINATIONS HOTELS Bill Gates’ private investment company has signed a deal to increase its stake in Four Seasons Hotels and Resorts so that it will hold a controlling interest. Cascade Investment LLC will pay US$2.21 billion in cash for half of the 47.5 per cent stake owned by an affiliate of its long-term investment partner, Saudi Arabia’s Kingdom Holding Co. The deal will increase Cascade’s stake in Four Seasons to 71.25% from 47.5%. Four Seasons founder and chairman Isadore Sharp will retain his 5% stake. The deal is expected to close in January, pending regulatory approvals and other customary closing conditions. Four Seasons manages 121 hotels and resorts and 46 residential properties in 47 countries. 10 | TRAVELWEEK | September 9, 2021
Anguilla has lifted all quarantine requirements for international leisure visitors staying at hotels or villas, regardless of their length of stay, according to an update from the Anguilla Tourist Board. Visitors will be tested on arrival and must stay in place at their hotel or villa while awaiting their arrival test results, usually delivered within 12 hours. Once they receive a negative test result, they are free to leave the property and explore the island. There is no longer a 4-day quarantine, but all visitors will be tested on day 4 of their stay. A single testing fee of US$200 will be charged as of Oct. 1, 2021. Only fully vaccinated adult travellers are allowed entry to Anguilla. Children 17 years and younger and women who are pregnant are exempt.
NEWS
Provincial vaccine passports could get certification for int’l travel TORONTO — Hosted this year in Basel MISSISSAUGA — Justin Trudeau says the Liberal party is open to working with the provinces to certify provincial vaccine passports for use for international travel. Trudeau made the pledge from the campaign trail. The federal election is Sept. 20. The potential for the feds to piggyback on the province’s vaccine passports may expedite travel’s recovery, but not every province has committed to vaccine passports yet. And what about that fall 2021 timeline for the cross-Canada system of proof of vaccination to help restart international travel? Provincial vaccine passports, facilitating entry to everything from restaurants and bars to movies, gyms, and concerts - depending on the province - are now up and running in Quebec (Sept. 1) and Manitoba (Sept. 3), and coming soon to B.C. (Sept. 13) and Ontario (Sept. 22). Meanwhile several provinces are looking at proof of vaccination for some activities, even if it’s not called a vaccine passport, while a few others have so far rejected the concept outright. While provincial vaccine passports for day-to-day activities and venues have been the focus in recent weeks, back in June 2021 Trudeau said Canadians could expect to see a cross-Canada system of proof of vaccination to help restart international travel by potentially fall 2021. The first track of Canada’s 2-track proof of vaccination system for international travel, allowing travellers to use Canada’s ArriveCAN app to upload vaccination certification, is already up and running. On the campaign trail, Trudeau was asked when Canadians can expect to see that cross-Canada system of proof of vaccination for international travel. In his response Trudeau noted that the provincial governments have people’s health data, not the federal government. Trudeau added that for those provinces with vaccine passports, the Liberals could “add a federal element of certification so you can show it at inter-
Justin Trudeau on the campaign trail, leading up to the Sept. 20 election
national airports around the world and use it for international travel. It is an interim measure that will be very good for the next year or so, easily.” Late last month Trudeau promised $1 billion to the provinces to help with the costs of bringing in provincial vaccine passports. With all the focus on the provinces, many in the travel industry - and anyone looking to travel this winter - may be wondering what happened to the fall 2021 timeline for the cross-Canada vaccine passport for travel? Trudeau also said “we will be bringing in that more formalized version in the coming months or a year perhaps”, while acknowledging that “the priority is giving people a solid document that will allow them to do both things, both engage provincially in local businesses, knowing that they’re safe from the people at the next table, and travel internationally with something robust enough and approved by the government of Canada, that will be accepted at airports around the world.”
Direct Travel acquires McCord Travel in first buy since 2019 TORONTO — Direct Travel has acquired McCord Travel Management. Says Brian Robertson, President of Direct Travel, Canada West region: “We have admired Scott and his team's ability to maintain an enviable reputation of providing tailored travel services to Canada's top executives, celebrities and government representatives. The
existing level of service will remain in place and be further enhanced by Direct Travel's technology and global reach.” The deal “is a powerful statement of the strength and diversity of Direct Travel in the travel marketplace,” he said. “We are enthusiastic about adding McCord Travel to our organization and continuing to provide a more personalized approach to the business of travel,” he added. McCord Travel, based in Ottawa, has been in business for more than 20 years. The company will now operate as McCord Travel, A Direct Travel Company. McCord Travel founder Scott McCord is joining Direct Travel senior management team as Director of Customer Experience. He will continue to oversee the operations of McCord Travel. “For years, both Direct Travel and McCord Travel have consistently gone above and beyond for business and leisure clients alike,” said McCord. “Our team at McCord Travel is excited to combine our focus on highly personalized service with the expanded range of global services that Direct Travel will provide our clients.” Travelweek checked in with Robertson to ask if the McCord deal signals a steadily building momentum in the travel sector. The acquisition is Direct Travel’s first in Canada since 2019. “We are back to 40% across Canada and 50% across the U.S." for transactions, measured against pre-pandemic 2019 volumes, Robertson told Travelweek. “Forward leisure bookings are going through the roof and current corporate / meetings activity is coming back despite continued travel restrictions globally,” he added. September 9, 2021 | TRAVELWEEK | 11
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NEWS
Air Transat’s new flash sale has seats under $299 MONTREAL — Air Transat has launched its ‘10,000 Seats Under $299’ flash sale to entice Canadians to book their fall travels to the South, Florida or within Canada. The promotion applies to flights departing from Montreal, Quebec City or Toronto to the South (Cuba, Dominican Republic, Jamaica, Mexico, Panama, St. Maarten), Florida (Fort Lauderdale, Fort Myers, Miami, Orlando) and within Canada (Calgary, Montreal, Quebec City, Toronto, Vancouver). It’s valid for new individual bookings made between Sept. 3-13, 2021, for travel between Sept. 20 and Dec. 16, 2021. Published rates are per person for a one-way Economy Class flight in Eco budget fare. Eco budget fares are only available for reservations made through Sirev Air and GDS. For more information go to airtransat. com or Get Connected.
Canada finally gets a spot on the UK’s green list LONDON — Canada has been added to the UK’s green list. With the updated policy Canadians are now able to enter the UK without a mandatory quarantine, regardless of whether or not they are fully vaccinated. Canadian travellers still need to take a pre-departure test and a COVID-19
14 | TRAVELWEEK | September 9, 2021
test on or before day 2 of arrival. Quarantine is only necessary if the test is positive. Travellers can find test providers in England by visiting the test provider site. Travellers must also fill out the passenger locator form, up to 48 hours before arriving in the UK. VisitBritain reminds Canadian travellers that each country within the UK may have different rules in place, and encourages visitors and travel advisors to find out the requirements before arriving in Scotland, Wales or Northern Ireland. Visitors and advisors can also find more information on the UK’s COVID-19 traffic light system and guidelines on www.gov.uk. “We are thrilled by the news that Canada will be added to the UK Government’s green list as of Monday, August 30. Canada is a robust and growing inbound market for Britain with strong cultural ties. We know Canadians have been eager to visit again, and with Britain’s tourism and hospitality businesses reopened, we are ready to welcome them back to our iconic cities, countryside, and world- class cultural attractions,” says VisitBritain Senior Vice President, The Americas, Paul Gauger. Gauger adds: “Tourism is an extremely competitive global industry and we had already forecast a slow recovery, with overseas visitor spending in the UK this year of £6.2 billion compared to £28.4 billion in 2019, so being able to welcome more international visitors back by safely reducing barriers to travel is a crucial step on the industry’s road to rebuilding.” In 2019 some 874,000 Canadian visits
to the UK marked the second highest on record, plus Canadians spent £724.36 million in the UK in 2019, another record. According to VisitBritain’s research, 64% percent of Canadians keen to travel had not yet booked or decided where to go. It’s an opportunity to influence decision-making, destination-choice and bookings, says VisitBritain. The UK’s upcoming events include the Birmingham 2022 Commonwealth Games, COP26, Coventry City of Culture, The Queen’s Platinum Jubilee and Festival UK 2022. More details can be found at visit britain.com.
G Adventures launches Vaccinated Tours and TravelReady Tours TORONTO — G Adventures is introducing a Vaccinated Tours program, with each trip led by a fully vaccinated chief experience officer (CEO or tour guide), and with all trip participants also fully vaccinated. The company says that due to the high number of tours and destinations G Adventures is currently operating in, and the slower roll-out of vaccines in some destinations, the adventure operator is also introducing ‘Travel-Ready’ tours to ensure equitable access to tourism employment opportunities for CEOs in destinations which have not yet been able to administer vaccinations as widely as others. G Adventures is also actively assisting CEOs to access vaccines in their home countries. Of the tours departing in October, 304 departures across 116 tours will operate as Vaccinated Tours and 64 departures will be designated as TravelReady. On Vaccinated Tours, all travellers and CEOs must have received a full COVID-19 vaccination with the final dose administered at least 14 days prior to day one of the tour. On Travel-Ready tours, all travellers and CEOs must have either received a full COVID-19 vaccination, or have a negative PCR test within 96 hours prior to day one of their tour’s departure. Vaccinated Tours and Travel-Ready Tours will be designated with an icon featured next to each trip at gadventures.
NEWS com to indicate which category of tour CEO was actually more important to the departure falls under. them than their fellow travellers being “By October we will have successfully, fully vaccinated, which 45% of traveland safely, run close to 1,000 tours lers indicated they would prefer when since September 2020 - more tours than travelling on a small group tour. The reany other operator - supporting em- sults are based on 4,624 responses from ployment and boosting the local econ- G Adventures’ April 2021 global consumomies of countries that are dependent er panel, of which two thirds are former on tourism, such as Costa Rica, Ecua- travellers and 1,498 are Canadian. dor, Egypt, Morocco, Peru and Kenya. We are starting with Vaccinated Tours “By October we will have in October and will be adding future departures as we confirm CEOs and successfully, and safely, travellers are all fully vaccinated in order to lead and travel on those itineraries,” run close to 1,000 tours says Jeff Russill, COO, G Adventures. since September 2020, “As a global operator, we also want to ensure travel equity for those travmore tours than any ellers who haven’t been able to be vacother operator” cinated as yet due to their age and / or home country, as we have travellers from more than 160 countries join our The Vaccinated Tours and Traveltrips. We expect vaccination rates to increase in most destinations later this Ready programs represent an evoluyear, and as they do we will be oper- tion of G Adventures’ existing Travel with Confidence policy which remains ating even more Vaccinated Tours,” he in place. This policy was introduced in added. According to G Adventures’ data, June, 2020, and saw the implementation when surveyed, 56% of travellers glob- of enhanced health, safety and physical Travelweek 2020that ads:TravelWeek 2016 2021-08-30 12:05measures PM Page 1across all tours. distancing ally expressed having a vaccinated
TICO’s consultation for new funding framework, fee model starts this month MISSISSAUGA — TICO management is planning a consultation period with registrants and other stakeholders on a new funding framework and fee model. The consultation period starts this month, said TICO in a memo to registrants, adding that further details and timing of sessions, including the process for registrants to provide feedback, will be shared soon. As TICO notes, the COVID-19 pandemic has devastated Ontario’s’ travel marketplace. “TICO’s consumer protection role during this period has also been challenged,” says TICO in its memo. Following a series of communications and regulatory amendments which came into effect March 30, 2020, registrants have experienced reduced reporting requirements as well as renewal fee and payment waivers owing TICO through to March 31, 2022.
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September 9, 2021 | TRAVELWEEK | 15
NEWS The pandemic has also highlighted issues and challenges associated with the current funding framework and fee model, notes TICO. A review of the funding and fee model has been completed and subject to input. TICO says it is proposing changes aimed at improving transparency, fairness and equity for fees charged to registrants. “Further details concerning these proposed changes and how registrants can participate in the consultation, will be supplied via a consultation document which will be sent to registrants shortly,” says TICO. “Registrant feedback and input are critical in shaping TICO’s future funding model in support of its consumer protection mandate. Your participation and engagement in this review process is greatly appreciated.”
Royal Grenada Resort set to reopen on Oct. 1, 2021 TORONTO — Blue Diamond Resorts will reopen Royalton Grenada Resort on Oct. 1, 2021. The all-inclusive, 269-key property overlooks Tamarind Bay with direct access to two of the island’s best whitesand beaches. Along with its enviable beachfront location, Royalton Grenada Resort is only five minutes from Maurice Bishop International Airport. Accommodations include rain showers and soaker tubs, DreamBed mattresses, 24-hour room service, complimentary non-motorized water sports, All-in Connectivity offering free high-speed WiFi resort-wide, a worldclass spa and more. “We are thrilled to welcome back our discerning guests to experience a fivestar luxury vacation on the renowned Spice Isle,” says Jordi Pelfort, President of Hotels and Resort at Sunwing Travel Group. “Blue Diamond Resorts’ expansion into the Eastern Caribbean presents travellers with more opportunities to enjoy Royalton's bespoke offerings in the exotic destination of Grenada.” Pelfort notes that with unlimited reservation-free dining at the resort’s а la carte restaurants, guests can choose from a range of cuisine including the French bistro-style eatery Ma Maison. 16 | TRAVELWEEK | September 9, 2021
A first for the Royalton Luxury Resorts portfolio, the new dining concept offers authentic cuisine in a beautiful waterfront setting. Guests can also upgrade to Royalton’s Diamond Club offering premium service, dedicated pool and beach areas, preferential room locations, and access to the Diamond Club lounge.
Willey joins Scenic Group as BDM for Western Canada VANCOUVER — Lisa Willey has been named BDM for Western Canada for Scenic Group Canada. Willey joins Scenic Group Canada with 20+ years of cruise industry experience, including long stints as BDM for Seabourn and Holland America. For the past five years Willey was with Uniworld, where she developed robust sales and support growth in Western Canada. In 2017 she was named Uniworld’s Global Revenue Producer of the Year. Now with Scenic Group Canada, Willey will be responsible for supporting the sales and trade marketing efforts of Scenic and Emerald Cruises’ travel partners in B.C., Alberta, Saskatchewan and Manitoba.
“We are pleased to have the calibre of Lisa’s talent and expertise join our Canadian sales team. As we continue to build our sales and marketing team, our travel partners can expect increase support in helping them achieve their business goals,” says Juna Ueda, General Manager Sales, Scenic Group Canada. “The Scenic Group is committed to investing in the Canadian marketplace, to drive the sales recovery.” Ueda adds that Willey combines strong academic knowledge with real-life work experience and is seen as an integral player in Scenic Group’s growth plan for the Canadian market. Willey also has her Level 1 Certification in the Sommelier and Wine Cellar Management Program, and contributes to numerous charitable efforts. "It's such a privilege to be joining the team at Scenic and Emerald Cruises, and for the opportunity to represent such innovative and dynamic brands,” says Willey, who is based in Vancouver. “I'm especially excited about their growth into the ultra-luxury ocean market with the stunning Scenic Eclipse and Emerald Azzurra. It is thrilling to be coming back into the industry with the Scenic Group and I look forward to once again be working with all my valued travel partners." Willey can be reached at Lisa.Willey @scenic.ca.
Lisa Willey, BDM (Western Canada) Scenic Group Canada
NEWS
‘Make Each Moment Count’ with AMR Collection’s new contest TORONTO — Travel advisors can ‘Make Each Moment Count’ with the new AMR Collection contest. AMR Collection is the new master brand from AMResorts, bringing together its six resort brands all under one name: Secrets, Dreams and Breathless Resorts & Spas, Zoëtry Wellness & Spa Resorts, Alua Hotels & resorts, and Sunscape Resorts & Spas Coinciding with the 20th anniversary of AMResorts, the new master brand was envisioned to help agents and guests easily select the resort that best fits their needs. The group is also introducing four- and five-star collection tiers as part of the repositioning to further define the level of luxury of each resort brand and provide guests with multiple entry points for a luxury travel experience. The contest opens Sept. 9, 2021 and offers an unforgettable prize: a three-
night stay for two at Secrets Moxché Playa del Carmen. All entrants must be Canadian residents over the age of 18 and a certified travel agent to be eligible for the contest. The contest closes on Oct 7, 2021. The winner will be notified by Oct 15, 2021. To enter go to: travelweek.ca/contests/make-each-moment-count-amrcollection-contest/.
Register for the 2021 Yellowbird Charity Golf Classic, taking place Sept. 30 TORONTO — In 2020, in a year that would have marked its 20th anniversary, the Yellowbird Charity Golf Classic was cancelled due to the pandemic. Over the years the Yellowbird Charity Golf Classic has raised hundreds of thousands of dollars in support of infrastructure projects benefitting children in the Caribbean and Latin America. Given the worthiness of that cause,
and working within the safety protocols needed during these (hopefully waning) days of COVID-19, Travelweek Group’s Yellowbird Foundation is working hard to make sure that a streamlined version of the 2021 Yellowbird Charity Golf Classic still takes place. With that goal, ClubLink has agreed to amend its contract with the Yellowbird Foundation to replace the usual tournament with a simple day of golf, limited to 60 golfers, with no other activities (i.e. no breakfast, no lunch, no cocktail reception, no activities on the golf course). Knowing that it has been a tough year for everyone, Travelweek will take on full sponsorship responsibilities, alongside Today’s Bride, Destination Weddings and ENVOY Networks. The cost will be reduced to $240 per golfer including a golf cart and HST. Register at: bit.ly/YellowBirdGolf2021 As in past years the event will be held at the Glen Abbey Golf Club in Oakville, ON. Date of play will be Thursday, September 30, 2021. Tee off time will be 8 a.m. “For years the Yellowbird Charity
IMAGINE YOUR KOREA SPECIALIST COURSE The Korea Specialist course will teach you about the beautiful, high-tech and dynamic destination of Korea. Learn about getting to Korea, general information, transport, accommodation, activities, events and what makes it truly unique. Be one of the first 100 agents to complete the “Imagine Your Korea” Specialist course before September 30th to receive a $20 e-Giftcard!
Visit travelweeklearningcentre.com to learn more!
September 9, 2021 | TRAVELWEEK | 17
NEWS Golf Classic has been a favourite event on the travel industry calendar,” says Travelweek Group Chairman, Gerry Kinasz. “This year is different, as we all know. But our commitment to the Caribbean and Latin America is as strong as ever.” For more than 20 years the Yellowbird Foundation has helped fund the construction and renovation of schools and early learning centres in Jamaica, Saint Lucia and more. Kinasz noted that the Travelweek Group including Travelweek, Today’s Bride, Destination Weddings and ENVOY Networks is happy to take on full sponsorship for the 2021 Yellowbird Charity Golf Classic, to help make sure the event goes ahead. "We look forward to seeing our travel industry friends on September 30th,” said Kinasz. To book your spot or for further information, contact Sue Winiecki at yellowbird@travelweek.ca.
Sunwing announces more sun flights from YYZ, YUL, YOW and YQB TORONTO — Sunwing is ramping up sun routes out of Toronto, Montreal, Quebec City and Ottawa following an “overwhelmingly positive response” to its return to service on July 30. Several new routes will be added from the two gateways, with direct flights to St. Maarten, Aruba and Los Cabos this fall. . Toronto - Los Cabos starting Sept. 16,
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2021 . Toronto - Aruba starting Sept. 20, 2021 . Toronto - St. Maarten starting Sept. 30, 2021 . Montreal - St. Maarten starting Nov. 4, 2021 . Montreal - Los Cabos starting Nov. 11, 2021 “Following positive customer demand for our initial destinations of Cancun, Punta Cana and Montego Bay, and based on increasing demand to travel in the early fall, we decided to expand our flight service and destination offerings ahead of schedule,” said Andrew Dawson, President of Tour Operations at Sunwing. “Our customers are looking for even more choice and flexibility. We’re excited to help them plan their dream getaway with ease under our wing, and we look forward to announcing additional flight routes in the near future.” Samantha Taylor, Chief Marketing Officer at Sunwing, added: “In addition to seeking out the frictionless travel experiences we provide, we’re seeing more Canadians searching for bucket list destinations and exotic islands that are off the beaten path. By adding Los Cabos, Aruba and St. Maarten to our offerings, customers will have even more options to choose from so they can personalize their vacation to their travel style.” Sunwing is also returning to Ottawa, with flights to 11 destinations across the Caribbean and Mexico starting in November 2021 and running weekly until April 2022. And sun flights to Quebec City, also running weekly between November 2021 and April 2022, include 10 destinations in Florida, Mexico and the Caribbean.
EU’s Digital COVID Certificate “should serve as a blueprint”: IATA GENEVA — IATA is formally backing the EU’s Digital COVID Certificate (DCC) as the global standard and is urging states to implement the system in order to safely restart travel. The DCC was rolled out across the 27-nation bloc on July 1, plus a number of reciprocal agreements have been made with other states’ own vaccination certificates including Switzerland, Turkey and Ukraine. In the absence of a single global standard for digital vaccination certificates, up to 60 other countries are looking to use the DCC for their own certification.
The DCC was rolled out on July 1, plus a number of agreements have been made with other states’ own vaccination certificates. According to IATA, the DCC is an excellent model as it is consistent with the latest World Health Organization Guidance and is fully supported by IATA Travel Pass. The Pass, launched earlier this year, is a mobile app that allows travellers to easily and securely store health credentials in one place. “The DCC was delivered in record time to help facilitate the reopening of EU states to travel,” said Conrad Clifford, IATA’s Deputy Director General. “In the absence of a single global standard for digital vaccine certificates, it should serve as a blueprint for other nations looking to implement digital vaccination certificates to help facilitate travel and its associated economic benefits.” IATA is offering to collaborate with the EU Commission and any other interested state to further integrate the DCC into airline processes. Last month Canada’s federal government confirmed its own plans for a country-wide proof of vaccination system. The first phase of the two-track system makes use of the ArriveCAN app, while the national solution, scheduled for this fall, will be in coordination with provinces.
NEWS
Fiona Kosmin joins Israel Ministry of Tourism’s Canada office TORONTO — The Israel Ministry of Tourism has appointed Fiona Kosmin as its new Director of Marketing and Partnerships for Canada. In her new role, Kosmin will work to connect Israel with travel partners and advocate existing and new initiatives as the country moves toward reopening to international travellers. She previously held roles at Star Jets International, Reach Digital, TRAVELSAVERS, Holiday Extras, Carnival Cruise Lines and more. “We’re thrilled to have brought on travel industry veteran Fiona Kosmin as our newest hire in the Canada office,” said Gal Hana, Israel Consul of Tourism to Canada. “As the vaccination rate grows in Canada and around the world, we understand and know that Canadians are eager to get back to travel, especially international travel. Kosmin will be a major asset to our team leading the marketing strategy on returning travel to Israel, implementing creative programming, cultivating like-minded partnerships and more.” On joining the Ministry’s Canada team, Kosmin said: “I’m looking for-
ward to this new adventure with the Israel Ministry of Tourism and know that with my enthusiastic attitude and the ability to build and tell a story, we’ll be able to continue showcasing to Canadians why Israel should be their next vacation destination.”
Planeterra launches second annual Trek Challenge TORONTO — Planeterra has announced the launch of its second annual Planeterra Trek Challenge in support of an equitable recovery of global tourism post-COVID. Building on the success of last year’s trek to Everest Base Camp, which raised some Cdn$100,000, this year’s trek will take place virtually, summiting Mount Kilimanjaro between Sept. 23-27 and culminating on World Tourism Day. Throughout the trek, Planeterra will highlight its community tourism partners across East Africa, all while challenging participants to walk approximately 52,500 steps (about 40 kilometres). “Last year the Planeterra Trek Challenge created connections across the travel industry and amongst those who value a different kind of travel, one that puts communities at its heart,” said
Bruce Poon Tip, founder and chairman of Planeterra and founder of G Adventures. “We want to highlight this incredible region where travellers are currently safely visiting, while raising some much-needed funds to get community tourism back on track around the world.”
“The entire team has been working alongside our partners in Tanzania, Kenya, Rwanda and others to curate a series of unique stories, videos and information highlighting what it’s like to travel to the region.” Poon Tip has put together a team of his own and recorded a video encouraging travellers and travel industry professionals to join this year’s virtual Kili Climb. Throughout September, Planeterra will also be positing videos, blogs and travel tips as well as host live events to highlight its work in the region. Evie Nhdlovu, Planeterra’s Program Manager for Europe, Africa and the Middle East, added: “The entire team has been working alongside our partners in Tanzania, Kenya, Rwanda and others to curate a series of unique stories, videos and information highlighting what it’s like to travel to the region. We’re excited to showcase this area of the continent to participants nad hopefully encourage them to plan their visit.”
Register now to become a Korea Destination Specialist
Fiona Kosmin, Israel Ministry of Tourism, Director of Marketing and Partnerships for Canada
TORONTO — Travel agents can win a $20 gift card and become a Korea Specialist with the new ‘Imagine Your Korea’ Learning Centre Program. Featuring four modules and hosted by the Korea Tourism Organization, the program highlights the destination’s top offerings, including its UNESCO September 9, 2021 | TRAVELWEEK | 19
NEWS World Heritage Sites, its fascinating history, wellness and culinary experiences as well as its most popular cities like Seoul, Gyeongju and Busan. Travel advisors will also learn about the DMZ, the popular demilitarized zone that divides the Korean Peninsula roughly in half. In addition to tourist offerings, the program will also cover useful travel tips and information regarding direct flights from Canada, local transportation and accommodation so that advisors can better cater to the needs and preferences of their clients. The first 100 travel advisors who complete the course by Sept. 30, 2021 will receive a $20 EVERYTHING e-Gift card. See travelweeklearningcentre.com for more details.
Intrepid Travel is shelving Peregrine Adventures
Credit: Intrepid Travel
TORONTO — Intrepid Travel says it plans to phase out Peregrine Adventures effective January 2022, as part of a corporate strategy that will see Intrepid extending its higher-end travel options under the Intrepid Premium and Comfort ranges. Peregrine Adventures has been around since 2012, and launched in Canada in 2014, wth small group adventure tours for travellers 50+. Peregrine itineraries have mainly focused on off the beaten track adventures with 3- and 4-star accommodation and plenty of inclusions. Intrepid says the phase-out of Peregrine Adventures supports Intrepid’s growth strategy, as the business aims
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to become the first purpose-led $1 billion adventure travel company. Also streamlined out, in 2018: the Geckos Adventures brand for travellers 18 - 29 years old. In 2021 Peregrine Adventures offered 186 itineraries in 62 countries. In comparison, from January 2022, Intrepid will offer almost 300 itineraries in 73 countries across the Intrepid Premium and Comfort ranges. Intrepid says Peregrine Adventures customers and agents with Peregrine Adventures credits will be supported through the transition, with a number of flexible options available for future travel plans. Intrepid is reaching out directly to travel agents to discuss the change and the options available. “By focusing all of our expertise and energy into one brand, we can deliver an even better sustainable experience for our customers while ensuring local communities benefit from tourism too,” says James Thornton, Intrepid Travel CEO. Thornton added: “We’re confident Peregrine customers will love our new Intrepid Premium range, which offers all the inclusions and experiences they’ve come to expect, plus our highest standard of accommodation, best tour leaders and even more choice.” Intrepid Premium features Intrepid’s highest standard accommodation (on average 4-star) and “exceptional" ontrip experiences, says the company. The range is designed to minimize travellers’ environmental footprint - like all Intrepid tours - while maximizing their positive impact for local communities. Intrepid Premium tours will be offered in 40+ popular destinations, including Vietnam, Cambodia, Peru and Morocco,
with trips starting in early 2022.
Air Canada Rouge resumes service from Toronto MONTREAL — Air Canada Rouge has returned to the skies at long last, with flights operating between Toronto and Las Vegas, Orlando and Regina. Service, which has been suspended since spring 2021 due to the pandemic, resumed Sept. 7. Other destinations, including Cancun and Tampa, will be introduced later this month. “Air Canada Rouge remains integral to Air Canada’s overall strategy. As we emerge from the pandemic, we anticipate increased demand for vacation travel and from customers flying to enjoy overdue visits with family and friends,” said Jon Turner, Vice President Inflight Services and President, Rouge Operations, at Air Canada. “Air Canada’s leisure airline is ideally suited to serve this market with a compelling array of leisure destinations and an inviting travel experience so that the holidays begin as soon as customers board an Air Canada Rouge aircraft,” he added. In addition to the resumption of service, Air Canada Rouge also provided a sneak peek of the cabin interior that will be available on nine Airbus A321 aircraft of the 39-aircraft Rouge Fleet, with the first entering service later this fall. These nine aircraft feature a new contemporary interior design with playful Rouge brand accents and will be configured with leather seats featuring a 30-inch seat pitch in Economy class. The A321 aircraft also offer upgraded personal power options, including USB-C ports, and a convenient personal electronic device holder integrated into the seatback. The airline has also upgraded streaming entertainment, allowing customers to stream hours of television and movies on a complimentary basis directly to their own device via their web browser, or their complimentary, sanitized iPad in Premium Rouge. Also, refreshed uniforms have been unveiled, featuring many pieces of the award-winning Air Canada mainline uniformed as well as new neckwear and brevets. Customers travelling in Premium Rouge will be offered a complimentary bar and beverage service, and a complimentary meal on flights over two hours or a snack on flights of shorter duration.
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Québec | Charlevoix Club Med’s NEW ski resort in Canada. Opening December 2021 For more information, or to book, visit our dedicated travel advisors’ portal: www.en.travelagents.clubmed.ca
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* Sample price is based on double occupancy and available at Club Med Québec Charlevoix, Canada between Dec 5 and 9, 2021. Discounts on other dates, room categories and/or at other resorts may vary. Blackout dates apply, including holidays and other dates. Offer requires a 2-night minimum stay. Offer is available at select resorts, subject to capacity control and may increase or be withdrawn at any time. Offer does not include airfare. Valid for new individual bookings only for select travel dates with check-in on or after Dec 3, 2021 and check-out on or before February 18, 2022 and must be booked by September 1, 2021.
CURRENT COURSES & WEBINARS www.travelweeklearningcentre.com
Salt Lake update! Webinar is Today! Salt Lake City is the capital of Utah and at the crossroads of the Western United States. Learn about the burgeoning culinary and more. Thursday, Sept 9th @ 2:oo PM EST
Costa Rica Specialist Program Available in English and French Discover the best of Costa Rica, where it’s easy to discover life’s essentials. This course provides key details on what makes Costa Rica attractive to travellers and offers a wealth of knowledge about this country.
Imagine Your Korea Specialist Take the Imagine Your Korea Specialist course today and learn about one of the world’s most dynamic destinations – beautiful, high-tech, friendly and cultured. The first 100 agents who complete the course by September 30th, 2021 will receive a $20 EVERYTHING e-Giftcard!
VISIT FLORIDA Travel Pro Specialist This program is designed to showcase different aspects of destinations within Florida that will assist you with expanding your knowledge on the state. Become a certified Florida Travel Pro today!
