Travelweek AUGUST 17 2023

AGENTS SOUND OFF ON COMP FUND BATTLE

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GEARING UP FOR WINTER SUN 2023-24

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SOARING Q2 PROFITS FOR AIR CANADA

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A LOOK AHEAD WITH CELEBRITY CRUISES

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WINTER SUN READY

August 17, 2023

By Kathryn Folliott

TORONTO — As the Compensation Fund showdown wages on between ACTA, CATO and TICO, travel retailers are sounding off to Travelweek.

They say they’re in favour of a consumer-pay model for the Ontario travel industry’s Comp Fund, and some had choice words now that simmering tensions between ACTA and CATO on one side, and TICO on the other, have reached a boiling point.

Just over three weeks ago ACTA and CATO temporarily withdrew their appointees from the TICO board - until the TICO AGM this September, or until they were given a copy of TICO’s recommendations to the Ontario government on TICO’s future fee structure and Comp Fund funding. ACTA and CATO have also requested a meeting with Minister of Public and Business Service Delivery of Ontario, Kaleed Rasheed, to discuss the funding model before TICO’s consultation with registrants and stakeholders takes place this fall.

They were the latest moves in a back-and-forth that has erupted over potential changes to the Fund, after TICO announced the start of a comprehensive review back in September 2022. For months ACTA and CATO have been demanding more transparency on potential changes to the Comp Fund model, which they say could impact their members at a time when the industry is still getting back on its feet.

“ACTA and CATO have been denied details on the fee mechanism despite a decade of advocating for change,” said ACTA President Wendy Paradis last month. “Both ACTA and CATO have appointees on the TICO board and yet, have been excluded from this information despite numerous requests.”

TICO has long maintained that any potential changes to the funding model must be reviewed by the Ontario government first, before they’re made public to anyone - and that includes ACTA and CATO.

Last Friday TICO announced that, per five new orders from Minister Rasheed, TICO will decrease the number of TICO Board members from 11 to 9. ACTA said it was expecting the change.

The new TICO board will be limited to two Industry Directors involved with the industry, and three Public Directors with no stake in travel.

According to the four other orders from Minister Rasheed, TICO must “ensure all Board members possess a positive orientation for proactive consumer protection initiatives.”

TICO must also “ensure no more than 34% of the members of the board are drawn from the travel agent and travel wholesaler industry.”

TICO also must establish a nominations committee with requirements around eligibility criteria for nominated Board members.

Finally, TICO must establish an industry advisory council, “comprised of

members representing the interests of travel agents and travel wholesalers to report to and advise the board.”

According to TICO, these changes will help enhance consumer protection, enhance accountability for the sector; present an opportunity for TICO’s board to lead in governance best practices, mirroring the recommendations given by the Auditor General of Ontario to other Ontario regulators; and provide a forum for industry to identify issues and provide advice to TICO’s board.

“While TICO’s existing board structure has served the organization well for many years, this governance change brings added balance to the board and reflects best-in-class governance practices,” said TICO CEO Richard Smart. “This change allows for a more diverse range of voices to actively contribute to TICO’s consumer protection mandate, while still ensuring the industry has a strong voice at the table.”

“THE LESS GOVERNMENT, THE BETTER”

When it comes to the Comp Fund, TICO has always said all options are on the table, from a risk-based funding model, to a consumer co-pay funding model, to no Fund at all.

The future of the Fund, and what form it will take, has been up for debate for many years. And just when it seems change is in the cards, along comes a new provincial government.

Retailers sound off as simmering tensions between ACTA and CATO on one side, and TICO on the other, reach a boiling point

Travel retailers Travelweek spoke to are in favour of a consumer-pay model like in Quebec. “I absolutely believe it should be a consumer pay model, we should not pay into a system that really only … benefits the public and never ever … benefits the trade,” says Gilbert Manza, owner, Executive Travel Services.

He adds: “I’m sure that most in our industry would like to see TICO disbanded all together and have a different model. It’s a bureaucratic mess … [the system is] broken and needs to be either fixed to be fair to the industry or just dismantle it and let the industry police itself. The less government, the better.”

Christine James, Vice President, Canada, Travel Leaders Network, says she favours a consumer-pay model too, and she shares ACTA’s concerns. “Like most retailers, I’m in support of a model similar to the Quebec one … for obvious reasons, it’s far less of a financial impact for the consumer to pay the fee on their trip than it is for the retail agencies to take on the burden of every transaction they make on behalf of their entire clientele,” she tells Travelweek.

“A TRAVESTY”

An industry insider says that what the government and TICO are doing is “a travesty. I am shocked that a conservative (and supposedly pro-business) government has done this. And to what end? Where is the huge consumer problem? Where are all the bankruptcies? And why won’t they allow consumer pay like Quebec so that then there could be REAL consumer

THIS BASICALLY IS BACK TO BEFORE WE EVER HAD TICO AND THE GOVERNMENT RAN IT ALL

protection, and not the one they have now that is all funded on the backs of travel companies? It stinks to high heaven.”

The insider is also concerned about regulatory creep, with more red tape and bureaucracy: “This basically is back to before we ever had TICO and the government ran it all.”

TICO plans to host a webinar in the coming weeks to provide more information about how the Minister’s orders will be implemented and provide an opportunity for registrants and stakeholders to ask questions. “More information will be shared soon,” says TICO.

Meanwhile TICO is making the necessary by-law changes to implement the five orders, which will be presented at its AGM, scheduled virtually for Sept. 26, 2023 at 5 p.m.

TICO adds that similar governance changes have been implemented at other Delegated Administrative Authorities, including the Ontario Motor Vehicle Industry Council (OMVIC), Home Construction Regulatory Authority (HCRA) and Tarion.

AUG. 21 DEADLINE

ACTA notes that the deadline to apply for the industry position on new TICO board is Aug. 21.

“Regardless of this change in board composition, it is important that the voice of the industry is heard by TICO and the Ontario government – and to this end, there will be two industry directors on the new board and there will be an industry advisory council

formed,” says Paradis. “Anyone interested in being considered for the TICO board must apply by August 21, 2023.”

Paradis adds that ACTA is still in the dark about recommendations for any changes to the TICO fee structure and the mechanism for funding the Comp Fund.

“The Ontario government continuously ‘says’ it is committed to red tape reduction – a reduction in administrative and financial burden on Ontario business. They say…Ontario is ‘open for business’,” said Paradis in her statement earlier this week.

“The message that ACTA has delivered to government is clear. The industry cannot and should not be bogged down by unnecessary administrative burden to run a travel business in Ontario. The industry cannot and should not be required to financially support an ever-expanding regulator with increased unnecessary legislation and fees.

“Our message has been consistent. If the Ontario government is committed to a Traveller Consumer Compensation Fund in Ontario to cover potential bankruptcies, the current compensation should be fixed, including … that the beneficiary of the fund – the travel consumer – should be the contributor to that Fund as is the model in Quebec.”

Paradis adds that the industry “is recovering from a catastrophic global pandemic and should not and cannot support unnecessary administrative and financial burden.”

Following the Sun Now We’re

We’re giving your Sailors up to CAD $675 off their next voyage and up to US $600 in free drinks to set sail on our dreamy escapes from Miami to Mexico, the Bahamas, the Dominican Republic and Honduras, with sailings through April 2024. Our exclusively adult voyages include dining at 20+ eateries, entertainment, group fitness classes, all tips, WiFi, and essential drinks.

Earn a brilliant commission of 16% on voyage fare (with no NCFs!), plus 10% commission on pre-voyage bookables. 10% commission on pre-voyage bookables.

More protection, stability with Air Canada Vacations’ updated commission policy

MONTREAL — Effective immediately, Air Canada Vacations has implemented a new commission payment policy offering enhanced financial protection and stability.

Travel agents will now be entitled to receive standard commission on any cancelled individual bookings made 45 days or more prior to departure (Cancelled with Deposit), with the exception of cruise and group bookings.

In addition, Air Canada Vacations will protect full commission on any schedule change that provides no option of reprotection and results in a cancelled booking.

A statement sent out this week outlining ACV’s commission policy changes, from ACV’s Vice President, Nino Montagnese, said: “Unforeseen schedule changes are an occasional reality, and we understand the challenges that travel agents face when cancellations arise due to schedule modifications beyond their control.”

Montagnese added: “The beginning of this year has been a busy and exciting time for us all as travellers are finally taking those long-awaited vacations. To further solidify our dedication to building stronger partnerships and ensuring shared success within the travel agent community, we are implementing concrete steps to support and empower our trusted travel agent partners with the tools they need to thrive in the

dynamic travel industry.”

In the event of unforeseeable and unavoidable Force Majeure situations that result in cancelled bookings, commission protection will not be applicable.

And for situations where customers voluntarily cancel their reservation due to their refusal to accept ACV’s offered alternatives, commission protection will not be applicable.

Montagnese thanked agents for their feedback. “Rest assured, we are committed to consistently seeking input at every opportunity to enhance the customer experience, promotions and offers,” he said. “Our ambition is to better serve you and make Air Canada Vacations the first choice, every time.”

With this in mind, agents are advised to stay tuned for more details on ACV’s new optional function to request auto-collection of the final payment on the customer’s credit card, similar to the initial deposit process.

NEW FUNCTIONALITY FOR ACV’S FLEX TRAVEL TOOL

ACV is also rolling out new functionality for its Flex Travel Tool, offering agencies greater visibility and control over their commission payout, and making it easier to track and manage their earnings.

“Agencies will have clear visibility of

all commissions paid and pending on their bookings, providing a comprehensive overview of their earnings,” says Montagnese.

‘DREAM OF SUN’ INTERACTIVE BROCHURE

Last week ACV debuted its ‘Dream of Sun’ interactive digital brochure, showcasing its 2023-24 Sun Collection. ACV is offering 1,000+, primarily all-inclusive, hotels across 45 destinations for the coming winter.

This year’s brochure adds 63 additional hotels to the tour operator’s roster, and 25 semi-exclusive resorts. Travellers can connect with Air Canada’s domestic network from across Canada.

The Dream of Sun brochure can be found at https://agents.dreamofsun. aircanadavacations.com/

2023 #ACVDREAMMAKERS ON TOUR

ACV’s annual Dream Makers product launch is also coming up, starting in Halifax on Sept. 6, crossing the country and wrapping up Sept. 21 in Toronto. All events will take place 5:30 – 9 p.m. with an evening of cocktails, prizes, and live entertainment, as well as a presentation from ACV’s senior executives highlighting the 2023/2024 collection.

Events take place Sept. 6 in Halifax, Sept. 12 in Vancouver, Sept. 14 in Edmonton, Sept. 19 in Montreal and Sept. 21 in Toronto.

“We have had tremendous support from our supplier partners and our sponsorships are now sold out! You are invited to join Air Canada Vacations as we host events from coastto-coast to celebrate the launch of the 2023/2024 collections as well as the rest of our product lines. We can’t wait to see you all. Register now!” said Montagnese.

RIU doubles down on North American market as bookings continue to boom

team. European markets are already saturated for the brand with no room left for growth, so RIU is concentrating on North America right now.

On the renovation front, RIU Palace Macao Punta Cana and RIU Palace Pacifico Puerto Vallarta are both currently being refurbished.

By Chris Kinasz

TORONTO — The RIU Hotels & Resorts team, in town courtesy of Sunwing to share updates with the trade, reports that business for RIU properties has recovered strongly following the pandemic with 2022 being stronger than 2019.

“Clients who didn’t travel for a long time are now doing all the travelling they missed,” Armin Kaestner, VP Sales, Contracting & BD for RIU in Canada, USA, Caribbean, Mexico, Costa Rica & Panama, told Travelweek during a recent interview.

For the remainder of 2023, forward booking trends are positive, with double-digit increases. The Canadian market, at several RIU properties in the Americas during the winter, account for 400 rooms daily.

RIU is answering to two major trends, said Kaestner.

“The first, after the pandemic, people are willing to spend a little bit more,” he said. “They’re looking for higher room categories and higher amenities, so this is why we created the Elite Club. We actually never thought about the Elite Club before the pandemic. We started thinking about it when travel started coming back and agents told us that people are looking for higher room categories and are willing to pay extra for,

for example, nice drinks.

“The second trend is that we see more and more groups travelling like groups of friends and multi-generational travel. We have a huge amount of connecting rooms and are the only hotel chain where you can book these rooms and have them guaranteed. This is a huge selling point for us.”

NEW WITH RIU

RIU’s new ‘Elite Club’ is a preferred club concept being added in some of the adults-only Palace properties in Mexico and the Caribbean.

Included amongst the exclusive benefits of this new category are the best locations for rooms with the finest views, premium drinks, a private lounge, separate check-in area, guaranteed late check-out until 1 p.m., early check-in according to availability and a special beach area. Bonuses in the room are a welcome kit, snacks restocked daily in the minibar and premium brands of alcohol in the liquor dispensers.

One new build for the company is a Palace Hotel in Trelawny, Jamaica, with 700+ rooms. It will have its own waterpark, swim-out rooms, new colour concept in the rooms and improved bedding. The property is being designed with an increased focus on North American markets, says the

Closer to home, a new RIU city hotel is under construction in Toronto’s theatre district and is close to completion. Its façade has three heritage homes integrated into the front of the building, giving it a historical feel. The property is focused on the leisure market.

LOTS OF OPTIONS, FOR EVERY CLIENT AND BUDGET

“We have a property for everyone!” said Laura Castellanos Rodriguez, Sales Director D.R. and Associated to VP Sales, Contracting & BD for RIU in Canada, USA, Caribbean, Mexico, Costa Rica & Panama.

RIU has two product lines: Beach Hotels, which are either Classic or Palace, and Plaza Hotels, which are city hotels. Palace properties are aimed at markets with bigger budgets, versus Classic.

Kaestner noted that RIU’s adults-only Classic properties have been a big success, because they’re at a strong price point. That option didn’t necessarily exist before, since adults-only was traditionally a more expensive rate compared to family hotels. Classic properties have been selling like crazy following the pandemic, Kaestner added.

RIU properties are available exclusively through Sunwing in Canada. And travel agents can take advantage of RIU’s loyalty programs.

Visit RIU.com to learn more about all the properties, or check out Sunwing.ca.

RIU’S LAURA CASTELLANOS RODRIGUEZ, SUNWING’S JENNIFER LUCAS, AND RIU’S VALERIE WARD AND ARMIN KAESTNER

AIRLINES

Air Transat has added Brazilian carrier Azul Airlines to its connectair by Air Transat platform. Quebec-based travellers can now combine select Air Transat and Azul Airlines flights to destinations such as Sao Paulo (VCP) and Manaus (MAO) in Brazil, via a layover in Fort Lauderdale or Orlando. This addition brings the total number of partners accessible through the connectair by Air Transat platform to 12 and the number of additional destinations available in Europe, North Africa, the Middle East, Central and South America and Canada to 280+.

Canada Jetlines has capped off a successful Q2 in 2023. The airline reported Q2 operating revenues of $8.8 million, compared to $5.1 million in the previous quarter, an increase of 72.8%. Canada Jetlines continues to increase the operation of charter and ACMI (Aircraft, Crew, Maintenance and Insurance) flights, generating $6.34 million this quarter as compared to $3.38 million in the previous quarter, an increase of 87.5%. Total operating expenses for Q2 were $9.23 million, compared to $8.15 million in Q1, an increase of 13%. Total assets increased to $27,860,429 at the end of the current quarter, from $27,289,573 as at Dec. 31, 2022. Total liability increased to $33,753,436 at the end of the current quarter, from $28,948,171 as at Dec. 31, 2022.

ADVISORIES

The Canadian government has updated its travel advice for travellers heading to Hawaii. At its U.S. Travel Advice page, the Canadian government is advising Canadians to avoid non-essential travel to Maui due to the wildfires. Meanwhile both Air Canada and WestJet have extended their flexible change policies, through Aug. 31, 2023, for passengers flying in and out of Kahului Airport (OGG). The Hawaii Tourism Authority is updating the trade via posts on its site and reports that hotels in West Maui have temporarily stopped accepting bookings of future reservations. “While efforts are underway to fully restore electrical power, municipal water and communications, visitors are encouraged to refrain from attempting to reach West Maui accommodations for reservation adjustments until the situation stabilizes,” says the HTA.

DESTINATIONS

The board of directors of The Barbados Tourism Marketing Inc. (BTMI) has mutually agreed to part ways with CEO, Dr. Jens Thraenhart. While the search for a new CEO is underway, CFO Craig Hinds will act as CEO until a replacement is found. “We have reviewed the BTMI’s business and operations and strategy going forward and we have agreed that the BTMI needs to go in a different direction to ensure the growth of Barbados tourism,” said BTMI’s Chairman of the Board of Directors, Shelly Williams, on Thraenhart’s departure. “According to the Central Bank, tourism continues to drive the economy in Barbados, through employment and generating business. Our focus is on making sure we deliver growth by looking at new and emerging markets, increasing airlift and cruise business, and all of the ways that will allow Barbadians to see the financial returns from tourism,” she added.

START-UPS

Beond, billed as the world’s first ‘premium leisure all-lay flat airline’ completed a US$17 million seed round from a group of investors. North America’s not on Beond’s network yet, but the airline says its plans to initiate flights “from a variety of destinations with the latest aviation and luxury travel innovations.” Beond plans to begin operations in fall 2023, with a fleet of A320s in a unique luxury, lay-flat configuration, bringing passengers to Maldives from Europe, the Middle East and Asia-Pacific.

Soaring Q2 profits for Air Canada, as bookings continue to roll in

MONTREAL — Air Canada has released its Q2 results, underlining the carrier’s strong performance as the blockbuster 2023 recovery continues.

The airline’s operating revenues for Q2 were $5.427 billion, up 36% from the second quarter of 2022.

Operating income was $802 million, with an operating margin of 14.8%, compared to an operating loss of $253 million in the second quarter of 2022.

“Air Canada’s second quarter results were driven by strong demand and show the effectiveness of our plan. As a result of the hard work of our people, the appeal of our growing global network, as well as our leading brand and product offering, operating revenues in the quarter reached $5.4 billion, an increase of 36% from a year ago. Operating income was $802 million, a year-over-year improvement of over $1 billion, and our adjusted EBITDA reached $1.2 billion with an adjusted EBITDA margin of 22.5 per cent,” said Michael Rousseau, Air Canada’s President and CEO.

Air Canada carried over 11 million customers across its global network in the quarter, a year-over-year increase of about 23%.

Despite having more trained resources than last summer and improved tools, however, Rousseau acknowledged that Air Canada’s operations in June and July “were not at expected levels. We are increasing our efforts to protect the customer journey from disruption, regardless of the cause. This includes using any influence we have, in such instances as pilot attrition at our principal regional partner or global supply chain issues, or working to mitigate the effects of situations beyond our control, such as disruptive storm activity in our key hubs and markets. We are confident that our efforts will generate positive outcomes.”

Rousseau added that Air Canada was particularly pleased with its international performance, propelling nearly 70% of the year-over-year increase in passenger revenues.

Air Canada Vacations continued to see high demand for leisure travel packages, and Aeroplan added compelling new partners and grew its membership.

Based on current passenger booking patterns, Rousseau said Air Canada sees prevailing strength in travel demand over the second half of 2023. “We continue to focus intently on cost discipline and liquidity management. We ended the quarter with more than $9.6 billion in cash, cash equivalents and investments. This will enable us to further invest in our business, deleverage our balance sheet and ensure our company maintains the resiliency and adaptability needed for long-term success and to navigate through evolving market conditions,” he said.

NCL’s brand new Norwegian Viva debuts as latest Prima Class ship

MIAMI — Norwegian Cruise Line’s brand new ship, Norwegian Viva, has set sail from Venice (Trieste).

Norwegian Viva is the second in NCL’s Prima Class, after sister ship Norwegian Prima.

Norwegian Viva departed for its first journey through the Mediterranean, sailing for Lisbon with stops along the way including Salerno, Cannes and Ibiza, among others.

The ship will sail a selection of Greek Isles and Med voyages through November, before homeporting in San Juan, Puerto Rico from December 2023 to March 2024 for a season in the Caribbean, with calls to Tortola, BVI; St. John’s, Antigua; Bridgetown, Barbados; Castries, St. Lucia; Philipsburg, St. Maarten; and St. Thomas, USVI.

In May 2024 Norwegian Viva will return to Europe for more Med itineraries.

“This summer, our guests will have the opportunity to explore Europe aboard our newest magnificent vessel, Norwegian Viva, while enjoying its well-appointed spacious design, elevated experiences, expansive culinary offerings and signature Norwegian Cruise Line hospitality provided by the best crew in the industry,” said David J. Herrera, NCL’s President.

“Norwegian Viva’s tagline is ‘Live it Up,’ and I have no doubt our guests will be doing just that while they cruise to some of the liveliest cities in Europe and the Caribbean during the ship’s inaugural season.”

Norwegian Viva’s official christening ceremony will take place in Miami on Nov. 28, 2023, with godfather Luis Fonsi.

THE CONCOURSE OUTDOOR SCULPTURE GARDEN ON NORWEGIAN VIVA

Flair sets its expansion sights on GDS bookings, but still no commissions

TORONTO — A new partnership between Flair Airlines and travel tech company GO7 aims to put Flair bookings front and centre with travel advisors via the GDS, but like with most ultra low-cost carriers, there’s still no commission.

The partnership, using GO7’s travel distribution technology, will enable Flair to connect to global distribution systems (GDS), bringing Flair tickets to GDS-connected travel agents in Canada and around the world. Through its own IATA code (W1), GO7 allows airline customers to immediately sell their flights in the GDS.

It’s all part of Flair’s growth strategy through expanded distribution.

People

Flair’s growth plan is 50 aircraft by 2025, and back in September 2022 Flair CEO Stephen Jones told a media conference “we’re well on track for that.” With its expanding fleet of B737 aircraft, and 1,000+ employees, Flair, launched in 2017, has expanded to serve 35+ cities across Canada, the U.S., Mexico, and the D.R. Flair’s just-released July 2023 stats include 481,808 passengers flown and a load factor of 88%. The airline says 71% of its flights arrived within 15 minutes of the scheduled arrival time in July, and flight completion factor was 99.3%.

It’s a big improvement over July 2022, when Flair along with many of

Harper joins Globus family of brands as senior director of sales

The Globus family of brands has announced a new leadership position and hire: Denise Harper.

Most recently the director of partner relations for Virtuoso Travel, Harper is getting onboard with the Globus family of brands as senior director of sales.

Harper joins the company’s Canadian leadership team which includes Carla Brake; Ainsley Ericksen and Swagat Pandya.

“We’re dedicated to reinforcing our sales and trade relationships across Canada while building upon our platform of education, awareness, trust and partnership,” said Camille Olivere, chief sales officer for the Globus family of brands. “Denise is well-poised to help us do just that. Not only is she a seasoned travel industry leader with more than 35 years of experience, but Denise is also known for her ability to lead high-performing teams while deepening strategic, trade relationships.”

In addition to her most recent post with Virtuoso Travel, Harper was formerly VP Sales for Exoticca Travel, Director of Business Development for Travel Edge, and Director of Sales (Canada), for G Adventures.

Canada’s other airlines struggled with delays and cancellations.

Earlier this summer Flair also announced it had ramped up its customer service efforts with the formation of a specialist customer service team, after CTA data showed that Flair had the highest number of complaints per 100 flights of all the major airlines in Canada.

GDS CONNECTIONS WITH GO7 PARTNERSHIP

Travelweek reached out to Flair to ask about the new GDS availability, and agent commissions.

A spokesperson for the airline told Travelweek: “We look forward to working with partners from the travel trade industry. Although Flair’s primary focus is on direct sales, we recognize that certain segments of the market still value the ability to book through a travel agent. That said, we don’t pay commission. We offer low fares which are attractive for agents’ customers.”

GO7 and Flair say their partnership will help the airline extend its sales reach to a broader customer base via indirect channels such traditional travel agencies and OTAs, who can now book Flair seats directly via the GDS using the W1 code.

“As an ultra-low-cost airline, our business model relies on keeping our expenses low. GO7’s innovative and no-complexity approach to expansion is exactly what our airline needs to grow,” said Garth Lund, Flair’s Chief Commercial Officer.

WE DON’T PAY COMMISSION.

WE OFFER LOW FARES WHICH ARE ATTRACTIVE FOR AGENTS’ CUSTOMERS

AmaWaterways opens the books on 2025 river cruises

CALABASAS, CA — Bookings are now open for AmaWaterways’ 2025 river cruise itineraries across Europe, Africa, Egypt, Asia and Colombia.

For reservations on 2025 sailings booked by Sept. 30, 2023, AmaWaterways is offering an Early Booking Reward with savings of up to 20% off cruise fares depending on the sailing dates and destinations.

“With 2023 shaping up to be a very successful year and all indications pointing to a record breaking 2024, we could not be more excited to announce the opening of reservations for our 2025 itineraries,’’ said Rudi Schreiner, co-founder and president of AmaWaterways.

Schreiner added: “To meet the growing demand for river cruising, we will have additional ships in Colombia and Portugal, which brings our award-winning fleet to 29 river cruise ships welcoming between 28 and 196 guests each. We are also introducing a new seven-night Imperial Danube itinerary on the Danube and bringing back our 14-night Magnificent Europe itinerary taking guests from Amsterdam to Budapest, which will appeal to new and returning guests that want to spend a little extra time exploring the fascinating art, music, history and culinary delights across this region.”

NEW SHIPS

AmaWaterways will make history in November 2024 as the first major river cruise line to take guests along the Magdalena River in Colombia with the launch of the 60-passenger AmaMagdalena. And in June 2025, AmaMelodia will begin sailing the river as well, with 32 twin-balcony staterooms. Two seven-night itineraries are featured: Wonders of Colombia and Magic of Colombia, sailing between Cartagena and Barranquilla with pre- and post-cruise

optional land packages in Medellin, Colombia and Panama City.

Meanwhile AmaSintra will join sister ship, AmaDouro, and AmaVida, along Portugal’s Douro River. AmaSintra will offer a choice of two seven-night itineraries - Enticing Douro, and Flavors of Portugal & Spain.

NEW & RETURNING ITINERARIES

In 2025, AmaWaterways will launch Imperial Danube, a new seven-night itinerary sailing roundtrip from Budapest on the Danube River.

And the increased demand for longer vacations, AmaWaterways is bringing back its 14-night Magnificent Europe itinerary in 2025, cruising between Amsterdam and Budapest.

GROUP BOOKINGS

AmaWaterways’ 2025 bookings are open to individual travellers and groups, a key market for the cruise line.

“Group business is very important to AmaWaterways and by opening our 2025 itineraries early this year, we are offering our travel advisor partners a little extra time to reach out to their clients to organize this type of travel whether they are groups made up of friends and families celebrating milestone birthdays or anniversaries, or special interest groups involving art, music or sports,” said Kristin Karst, executive vice president and co-founder of AmaWaterways.

“We encourage our travel partners to use the resources available on our Travel Advisor Portal on our website and to contact their Business Development Manager or our dedicated Group Department to help build this important base of business for 2025,” said Karst.

Air Transat to launch direct flights to Lima from Toronto and

Montreal

MONTREAL — Air Transat is adding Lima, Peru to its portfolio with new direct flights from both Montreal and Toronto starting this winter.

Toronto–Lima flights will be operated twice weekly, on Wednesdays and Saturdays, from Dec. 20 to April 24. In addition, Montreal-Lima flights will be operated once weekly, on Fridays, from Dec. 22 to April 26.

The news follows Air Transat’s previously announced return of Montreal and Cozumel, Mexico service. Montreal-Cozumel flights will be operated once weekly, on Fridays, from Dec. 15 to April 26. Transat offers a wide range of all-inclusive packages to Cozumel at select hotel partners.

“We are proud to add Lima to our portfolio of destinations on three continents,” said Michèle Barre, Transat’s Chief Revenue Officer. “This strategic expansion allows us to diversify our long-haul offering by maximising the use of our A321LR aircraft, and to capitalize on the sustained growth of tourism in South America. Meanwhile, we are consolidating our presence in the Mexican market – a key destination of our Caribbean winter program – by restarting our operations in Cozumel.”

Both flights will be operated with new generation Airbus A321LR aircraft.

WE ARE PROUD TO ADD LIMA TO OUR PORTFOLIO OF DESTINATIONS ON THREE CONTINENTS

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Le Boat expands Canadian operations with Trent-Severn Waterway for 2024

SMITHS FALLS, ON — Le Boat has announced an expansion of its Canadian operations to include the TrentSevern Waterway starting in 2024.

All always, all Le Boat bookings are commissionable to travel advisors.

The company is also teasing a new website just for the travel trade. “Stay tuned for the travel advisor site coming soon filled with agent tools, images, and more,” says Le Boat.

Le Boat first launched in Canada

People

back in 2018 with rentals along the Rideau Canal. Further expansion in the Ottawa region came earlier this year with a new base at Ottawa’s Dows Lake Pavilion, allowing for oneway sailings into Ottawa.

Now Le Boat has announced it will add eight luxury Horizon Cruisers and a base at Horseshoe Bay Marina in Peterborough, ON for rentals on the popular and scenic Trent-Severn Waterway.

Cruises are now on sale for the 2024 season.

“We cannot wait for May 2024 when we open our next Canadian base on the historical Trent-Severn Waterway at Horseshoe Bay Marina. Our customers have been asking when we will be offer luxury boat rental vacation on the Trent Severn Waterway and we are excited to give them what they have been waiting for,” said Lisa McLean, Le Boat’s North American

Aurora Expeditions names

Tanguay as Global Head of Sales

Aurora Expeditions has named David Tanguay as its new Global Head of Sales.

In the newly created role, Tanguay will be responsible for driving revenue growth in Aurora’s key markets as well as developing its sales strategy for potential emerging markets.

Bringing more than a decade of sales experience within the polar expedition industry, Tanguay will work closely with the Australia-based company’s regional leaders and their teams. Tanguay will be based in Toronto. Michael Heath, CEO, Aurora Expeditions, says Tanguay’s appointment reflects the importance of the North American market to Aurora’s future growth plans, as it continues to raise its profile as a leading expedition operator amongst the region’s trade industry.

“David’s appointment comes at a pivotal time for Aurora Expeditions – we now have two purpose-built expedition ships, the Greg Mortimer and Sylvia Earle, and we have ambitious plans for our future growth,” said Heath.

Marketing Manager and Head of Canada Development.

The Kawartha Lakes Region and Peterborough’s famous lift locks are just two of the highlights along the Trent Severn. Suggested itineraries include a cruise north from Peterborough to Bobcaygeon, or a return trip cruising south toward the historical town of Trenton.

Le Boat anticipates that the new itineraries will attract new customers from the GTA and Quebec as well as the U.S. and, internationally, from Germany, France, UK, Ireland, Australia and South Africa.

The eight premier Horizon Cruisers will range in size from 2-bedrooms to 4-bedrooms. Pricing starts at Cdn$2,800 for a week on a Horizon 1 Cruiser that sleeps up to five people. Travellers can choose a three- to six-night short break or a seven- to 10+ night vacation. No Boat license or prior boating experience is required, as Le Boat’s Base Team teaches travellers everything they need to know to captain the boat themselves.

Le Boat’s 2024 early booking offer to book the Trent-Severn waterway before Sept. 3, 2023 comes with savings worth up to 15% on a 2024 cruise. Le Boat also has a Lowest Price Guarantee on all 2024 departures.

In a May 2022 interview with Travelweek, McLean shared that many Canadians who discovered Le Boat as a great staycation during the pandemic have come back as loyal customers.

Some started out by booking a boat for just a few nights, “then at the end of the three or four nights many were calling us asking if they could book more nights, they loved it so much,” McLean told Travelweek. Many converts are booking multiple weeks at a time, she added. “People are treating it like a cottage.”

Agents looking to book can check out leboat.com or call 1-800-734-5491.

Introducing America’s newest national park, located in West Virginia

Travellers looking for fun and adventure in the great outdoors should put West Virginia’s New River Gorge National Park & Preserve at the top of their bucket lists.

Recently named ‘Best Family Trip in the U.S.’ in 2023 by Outside Magazine, the park – one of West Virginia’s most photographed areas – was redesigned in December 2020 as the United States’ 63rd and newest national park. It offers a plethora of action-packed adventures like whitewater rafting, rock climbing, and hiking along miles of trails. It’s also known for its southern hospitality and uncrowded mountain towns.

“There’s an abundance of spectacular public lands to explore all over the state, including the New River Gorge,” said Mary Turner, Outside Magazine’s deputy editor and travel director. “We chose the park as the winner for best family adventure in the U.S. because it has so many recreational opportunities for every age and expertise level.”

The designation comes on the heels of other distinguished mentions for the park, by such acclaimed organizations like National Geographic, Frommer’s, TIME, and AFAR, all of which have labelled New River Gorge a must-visit destination.

National and international acclaim for West Virginia hasn’t been limited to the Gorge, however; the state has been tapped as a top-tier destination by a long list of major publications in recent years, including Condé Nast, Lonely Planet, CNN and Forbes.

New River Gorge National Park & Preserve is easily accessible by flying into Charleston, West Virginia then taking a scenic road trip via Route 19 and I-64. The park’s iconic steel arch bridge was once the longest in the world and welcomes travellers to this cherished region. Widely known as the second oldest river in the world, the New River cuts through extensive geological formations that make way for diverse flora and fauna. Visitors will be able to spot bald eagles and peregrine falcons that call this park home, plus explore the remnants of old coal mining towns situated along hiking trails.

To make the most of their visit to the park, travellers can book one of several cozy cabins or unique vacation rentals that offers rest and relaxation after a day of adventure.

For more information go to wvtourism.com or request a free vacation guide here.

SANDSTONE FALLS

MEREDITH-LONG POINT TRAIL

We put the awe in autumn.

There’s a jaw-dropping fall getaway you just have to experience. Nature, uncrowded and pure. A visual treat of reds, yellows and oranges. Fall is a shade more incredible in West Virginia. WVtourism.com

Canaan Valley

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Azores

Airlines announces new flight options from Toronto to Porto

TORONTO — Azores Airlines has announced new nonstop and direct flights from Toronto to Porto for the coming months.

New weekly direct service from Toronto to Porto (same aircraft with a technical stop in Ponta Delgada) will start Nov. 2, 2023 and run through May 31, 2024.

Flight S4 372 will depart Toronto at 9:05 p.m., arriving in Porto the next day at 11:50 a.m., every Thursday. On the return, flight S4 371 will depart Porto at 12:40 p.m., arriving at 7:50 p.m., every Friday

For summer 2024 (June - September), Azores Airlines will offer weekly, nonstop flights from Toronto to Porto.

Effective June 1, 2024 through Sept. 28, 2024, flight S4 372 will depart Toronto at 11:05 a.m., arriving in Porto at 11:50 p.m., every Friday. Coming back, flight S4 371 will leave Porto at 6 a.m., arriving in Toronto at 9:35 a.m., every Saturday

The airline will also increase direct flights between Porto and the Azores (Terceira and São Miguel Islands) with the offer of 30 weekly flights, representing an increase of 24% compared to the same period in 2022.

Azores Airlines is the only carrier to operate nonstop services from Toronto and Montreal to the Azores. Connections across North America are available with codeshare partner WestJet Airlines and interline partner Porter Airlines. The long-haul fleet includes young, modern, fuel-efficient Airbus A321neo and A321neoLR aircraft with two cabins (economy and Executive class). Plus, all fares from Canada permit free stopovers in the Azores for up to seven days.

SATA Azores Airlines is represented in Canada by Discover the World.

NEW WEEKLY DIRECT SERVICE FROM YYZ TO OPO WILL START NOV.

2

Club Med has ski deals on the horizon in Quebec, Japan and the Alps

MONTREAL — Club Med is putting its ski destinations on sale with a new offer.

The Ski Sale offers up to 40% off, for bookings Aug. 17 - Oct. 12, 2023, for travel in Québec (Dec. 1, 2023 –April 7, 2024); The Alps (Nov. 26, 2023 – May 4, 2024) and Japan (Dec.1, 2023 – May 4, 2024).

Resorts participating in the Ski Sale include the brand new Kiroro Grand resort in Japan, the recently opened Club Med Tignes, Club Med’s first all-luxury 5-star resort Val d’Isère, and the popular Alpine resorts, Club Med La Rosière and Club Med Valmorel.

In addition to the savings, the Ski Sale also includes ski/snowboard lessons and lift passes, plus kids under 4 stay free.

Oceania Cruises has 100 sailings in the Caribbean and Tahiti for 2024-25

MIAMI — Oceania Cruises has unveiled some 100 sailings in the Caribbean and Tahiti for 2024 and 2025 onboard Marina, Nautica, Sirena and the line’s new ship, Vista.

Caribbean highlights include Castries on the island of St. Lucia; Puerto Limon in Costa Rica; Gatun Lake in Panama; and Colombia’s colonial city of Cartagena. The must-sees in French Polynesia include Papeete, Nuku Hiva and Bora Bora.

The four ships will sail from Miami, Cartagena, New York, Los Angeles, Bridgetown, Panama and Papeete.

“At Oceania Cruises, we offer an extensive collection of destination-intensive Caribbean and Tahiti itineraries, allowing our well-traveled and curious guests to discover something new about these popular yet still relatively untouched regions,” said Frank A. Del Rio, President, Oceania Cruises.

CLUB MED QUÉBEC CHARLEVOIX

of the city’s West End area. The next five days’ worth of day trips include Stirling Castle; the Isle of Arran; Edinburgh Castle; and a scenic cruise around Loch Lomond.

There’s also the option to extend the vacation with pre- or post-nights in Glasgow with negotiated hotel rates for added convenience and flexibility.

The new itinerary starts at the Early Bird Discount price of $1,495 per person, land only, when booked by Aug. 31, 2023. Motorcoach transportation, most meals, all admissions and inclusions per the itinerary, and the services of a locally based Tour Director are included.

Also new for 2024, CIE Tours’ Tuscan Treasures with Cinque Terre guided vacation takes guests on an eight-day journey through the Italian countryside with Montecatini Terme as the base to explore. Other daytripper style options include six days based in London with the London Daytripper or a week staying in the village of Adare on the Ireland South Daytripper.

CIE Tours offers 40+ escorted tour itineraries to Ireland, Scotland, England and Wales, Iceland and Italy in 2024. All 2024 departure dates and pricing are now available for booking.

Registration open for Intrepid Travel’s Blue Dragon Marathon Walk

TORONTO — Intrepid Travel is giving away five trips on its 10-day Vietnam Express Southbound itinerary valued at $1,468 to top fundraisers in their annual charity event, the Blue Dragon Marathon Walk.

Taking place on Sunday, Sept. 10, the marathon walk raises funds for Vietnam’s Blue Dragon Children’s Foundation, a not-for-profit providing

rescue care, shelter, legal advocacy and long-term support to victims of human trafficking.

The Marathon Walk is the Intrepid Foundation’s flagship fundraising event, bringing together over 300 people across 15+ countries annually. Participants can sign up to walk as an individual or as part of a team.

For the first time, this year the top two individual fundraisers and top three team fundraisers will win a ticket on the bestselling itinerary.

“Raising just $250 can keep a child at risk in school for one year. $350 can reunite a trafficked victim with their family and provide them with emergency support to start over,” said Intrepid Chair Darrell Wade.

“By fundraising or sponsoring the Blue Dragon Marathon Walk, you can easily yet dramatically change the lives of children and families in need,” he added.

Now in its sixth year, Intrepid has set a $250,000 fundraising target.

The company is inviting industry to gather their teams, sign up for a mini (10km), half (21km) or full (42km) marathon on the fundraising page, and join them on the pavement to empower young people in Vietnam. Fully 100% of donations will go directly to Blue Dragon.

Princess opens books on 2024-25 South America & Antarctica

SANTA CLARITA, CA — Princess Cruises’ 2024-2025 South America & Antarctica sailings are now open for booking.

Sapphire Princess will sail Antarctica, and will also join Majestic Princess in South America.

With two ships, 26 destinations and 14 countries, in total the 2024-2025 season includes 15 total departures on 11 unique itineraries.

New this season is a 17-day cruise roundtrip from Buenos Aires, featuring four days of cruising the Antarctica region with views of Elephant Island, Antarctic Sound and Gerlache Strait.

Other highlights include four 14- or 15-day voyages on either ship exploring Cape Horn & Strait of Magellan, two 18-day Andes & South America voyages on either ship, and two 18day Brazilian Adventure voyages on either ship. There’s also a selection of five Grand Adventure voyages, ranging from 32 to 51 days.

Clients who book before Aug. 25, 2023 will receive up to US$2,300 in onboard spending money and shore excursion credits.

Princess is a member of the International Association of Antarctica Tour Operators, placing a priority on environmental responsibility and safe travel at the forefront of every voyage.

THE INTREPID FOUNDATION'S BLUE DRAGON MARATHON WALK

Photo Credit: Intrepid Travel

RAISING $250 CAN KEEP A CHILD IN SCHOOL FOR ONE YEAR

UNLOCK ADVENTURE

THE MEDITERRANEAN SEA

Are you a sea lover?

“Our carefully curated, diverse range of shore excursions, combined with the relaxing home-away-from-home ambiance on board our boutique ships and The Finest Cuisine at Sea, offers the perfect luxury vacation choice.”

For all new reservations for sailings departing Oct. 1, 2023 or later, clients can take advantage of Oceania’s MORE value promise with free roundtrip airfare, free airport transfers, a free shore excursion credit and a free beverage package for all guests.

Scottish Daytripper itinerary new with CIE Tours for 2024

MORRISTOWN, NJ — CIE Tours has a new 2024 Scottish Daytripper itinerary available for departures starting March 2024.

The tour operator says the trip gives travellers an opportunity to explore Scotland’s landscapes in a series of daytrips with the convenience of a single hotel.

Clients who book by Aug. 31, 2023, can take advantage of savings of US$200 per couple on the Scottish Daytripper tour with CIE Tours’ Early Bird Discount.

The six-day itinerary begins in Glasgow with accommodation at The Glasgow Grosvenor Hotel, in the heart

Nevada’s ‘Burner Byway’ road trip takes inspiration for its name from Burning Man, the annual festival and cultural phenomenon that has beckoned artistic souls and free spirits to Nevada’s Black Rock Desert since 1986.

Burning Man takes place in the week leading up to Labour Day, but for the remainder of the year, this remote section of Nevada is a gateway to off-the-grid adventure. Take a look …

RENO

Reno’s colourful Midtown neighbourhood is home to lively nightlife, one-of-a-kind boutiques and a sizzling culinary scene. Coffee shops and gastropubs are plentiful here. The Nevada Museum of Art, in the heart of Reno, is the only art museum in Nevada accredited by the American Alliance of Museums (just like The Met in NYC, and San Francisco’s MoMA).

PYRAMID LAKE

Pyramid Lake is the largest remnant of the mega-lake that once filled much of the Great Basin. The Paiute People have called these shores home for more than 600 years. The Pyramid Lake Paiute Tribe Museum and Visitor Centre in Nixon is the

perfect spot to learn more about Paiute history and culture. Come sundown, a night at Pyramid Lake means camping near the beach, with sweeping desert scenery and lake views for days.

GERLACH

Fortify yourself for Black Rock Desert and beyond with a stop at local favourite Bruno’s in Gerlach, serving up good old fashioned Americana cuisine and cold brews. Another must-do: a stop at the Friends of Black Rock High Rock Visitor Center, for maps, hiking information and more. Traveller tip: call ahead to arrange a tour of the famous Fly Geyser.

BLACK ROCK DESERT

This is known as some of the wildest territory in the West, and with good reason. Plan ahead with a full tank of gas and ample provisions and be sure to brush up on Nevada’s Dirt Road Code. Don’t miss the incredible hot springs at Soldiers Meadows, High Rock Canyon and the International Dark Sky Sanctuary at Massacre Rim.

To learn more, become a NV Trailblazer: https://nvtrailblazers.travel nevada.com/login

Calling all explorers and adventurers: Nevada’s ‘Burner Byway’ awaits

Photo Credit: Travel NevadaMac Holt Photography

HOT SPRINGS AT SOLDIER MEADOWS, NV

THE ONBOARD EXPERIENCE WITH OCEANIA CRUISES

Feel the wonder

Whether you’re a fan of live music, craft beer, art museums, tasty foods or just being outside, the Portland Region has something for you. Explore all the unique experiences the region has to o er. Your next adventure is here.

Celebrity unveils new itineraries for winter 2024-2025

MIAMI — Celebrity Cruises will be kicking off its Winer 2024-2025 season with all-new Caribbean offerings on board four of its ships.

Celebrity Apex, Celebrity Constellation, Celebrity Equinox and Celebrity Summit will embark from three Florida ports – Port Canaveral, Port Tampa Bay and Port Everglades –on more than 40 new itineraries, all opening for booking on Aug. 22, 203. The new program includes everything from quick getaways to weekly seven-night cruises and up to nine-night escapes.

“We are so excited to unveil this new program. It provides our guests with more options to experience the natural beauty of the Caribbean, which is elevated by our personalized experiences on board,” says Laura Hodges Bethge, President of Celebrity Cruises. “As part of this expansion, we are thrilled to add Port Canaveral to our list of home ports – it is a perfect market to reach a wide mix of both in- and out-of-state travellers looking for fun in the Caribbean sun.”

Here are some Winter 2024-2025 season highlights:

FROM PORT EVERGLADES

Celebrity will be expanding its offerings from Fort Lauderdale’s Port Everglades to include more opportunities to set sail on wo award-winning ships: Celebrity Apex and Celebrity Summit. From Oct. 23, 2024 to March 8, 2025, travellers can enjoy five new sailings on Apex ranging from 6 to 7 nights and visiting destinations like St. Maarten, San Juan Grand Cayman and Mexico, as well as select sailings to Perfect Day at CocoCay in The Bahamas, the private island destination of sister cruise line Royal Caribbean International.

In addition, from Feb. 25, 2025 to April 10, 2025, Celebrity Summit will

Ready for its close-up: Grand Palladium Jamaica Resort & Spa

TORONTO — Palladium Hotel

Group is ready to showcase its renovation of the Grand Palladium Jamaica Resort & Spa.

The US$27.5 million investment includes the remodelling of the resort’s 537 suites as well as various common areas such as the lobby, a show-cooking restaurant and a bar.

The renovation refreshes the resort’s English colonial style in line with the brand elements of the Grand Palladium Hotels & Resorts. It also follows the 2016 renovation at the 517-key Grand Palladium Lady Hamilton Resort & Spa, located in the same resort managed by the Palladium Hotel Group.

REMODELLED ROOMS & NEW CATEGORIES

The newly renovated 537 rooms will be available from mid-December. Of these, two new categories stand out in 48 suites with sea views: 40 Superior Junior Suite Private Pool Ocean View, and eight Superior Suite Private Pool Oceanfront View. Surrounded by vegetation, these swim-up suites offer a private pool and terrace and are fully equipped with seating and a wooden pergola.

COMMON AREAS

The Infinity Saloon Bar, the meeting point par excellence of the Grand Palladium Jamaica Resort & Spa featuring 180-degree views of the Caribbean Sea, has an openair terrace that now boasts elegant

awnings and lounge-style furniture with sofas and large armchairs. In the lobby, the reception has been updated with white treillage lattices and mirrors, while on the culinary end, the MoBay show-cooking, open for breakfast, lunch and dinner, has increased its capacity to accommodate up to a total of 286 diners.

SUSTAINABLE OFFERINGS

All told, Grand Palladium Hotels & Resorts in Jamaica has 1,054 rooms of different categories and offers guests direct access to the beach, 11 restaurants and 15 themed bars, various entertainment options for all ages, the Zentropia Palladium Spa & Wellness wellness centre, as well as extensive facilities, including one of the largest pools in the Caribbean.

All these facilities, coupled with quality services, make Grand Palladium Hotels & Resorts in Jamaica the ideal place to celebrate corporate events, dream weddings through the Weddings by Palladium brand, and special occasions such as bachelor or bachelorette parties, among others.

In line with Palladium Hotel Group’s commitment to the environment, the resort has more than 6,000 photovoltaic panels, the largest panel installation in the entire hotel group and one of the largest in the country. Other measures on-site further Palladium’s commitment to sustainability.

More details are at palladium hotelgroup.com.

GRAND PALLADIUM JAMAICA RESORT & SPA

offer five new itineraries ranging from 5-9 nights across the Western and Eastern Caribbean.

FROM PORT CANAVERAL

For the first time ever, Celebrity Cruises will sail out of Orlando’s Port Canaveral with 20 new itineraries from Nov. 21, 2024 to April 19, 2025 on board the Celebrity Equinox. Most itineraries span seven nights and visit popular destinations like The Bahamas, Grand Cayman, Mexico, San Juan and St. Maarten. Plus, wo sailings on March 1 and March 15, 2025 will visit Perfect Day at CocoCay.

FROM PORT TAMPA BAY

Celebrity Cruises will be revamping its current Caribbean program out of Port Tampa Bay. Guests can now enjoy more frequent opportunities to set sail on six- to seven-night cruises on board Celebrity Constellation. The new program will expand the brand’s offerings with four new itineraries and a total of 14 sailings for the season from Jan. 2, 2025 to April 6, 2025. These itineraries will visit destinations like Belize, Honduras, Key West, Mexico and New Orleans during Mardi Gras, scheduled for March 1, 2025.

Discover The Palm Beaches debuts new website

TORONTO — Discover The Palm Beaches (DTPB) has launched a brand new website at ThePalmBeaches.com featuring an array of offerings and hidden gems available throughout the 39 towns and cities that make up ‘America’s First Resort Destination.’

With stunning visuals and intuitive navigation, the immersive platform provides a more user-friendly

experience for visitors and residents alike. Users will find comprehensive information on diverse accommodations, attractions, dining and events, plus an improved official partner listing guide, real-time hotel rates and booking referrals to multiple top hotel sites.

“We are excited to finally unveil our new website, which truly captures the essence of The Palm Beaches through fresh new imagery and artistry,” said Jorge Pesquera, President and CEO of Discover the Palm Beaches. “We wanted to create a platform with robust new features and innovative content, that not only showcases our beautiful region, but also makes it easy for visitors to plan their trip and discover the exceptional experiences available in our destination.”

The website leverages natural language processing (NLP) technology to serve relevant content to users. It complements marketing campaigns from local partners by improving advertising targeting capabilities to serve relevant ads to users based on content engagement. In addition, each page leads with design elements commissioned from local artists.

While navigating through the site, users will notice new pages that highlight the various partners working in collaboration with DTPB, as well as helpful navigation tools such as a search feature in the new full-navigation menu. Real-time hotel rates are gathered and aggregated for a seamless planning experience, while

CELEBRITY APEX

READY TO ENJOY SAM SMITH’S ‘GLORIA THE TOUR’ AT A PARTNER APPRECIATION EVENT WITH AIR CANADA ARE (FAR LEFT) AIR CANADA’S TIMOTHY LIU AND (FAR RIGHT) AUDREY TANGUAY BEAUDETTE WITH ANNIE CICVARIC, KWABENA OPOKUADUSEI, SANA KELLER, RAINA WILLIAMS, STEPHEN FINE AND SUSAN WEBB

the TripAdvisor integrations provide reviews from real users at the click of a button.

The website will be updated once more to include two new menu sections focused on Meetings and Trade Travel.

Collette’s ‘Flavors of Portugal and Spain’ tour now on sale

PAWTUCKET, RI — Travellers can save when booking Collette’s new ‘Flavors of Portugal and Spain’ Explorations tour.

The Explorations line is Collette’s most popular, receiving only excellent reviews 78% of the time. The

company says the 16-day Portugal and Spain trip, a small group tour, gives travellers a taste of the Iberian Peninsula.

Highlights include a tour of a Spanish cider house (before savouring cider-infused cuisine), and a petiscos cooking class in the Douro River Valley.

Travellers can save up to $250 when booking their spot on the Jan. 28, 2024 departure.

“Our ‘Flavors of Portugal and Spain’

small group Explorations tour will allow travelers to enjoy both the cultures and cuisines of the Iberian Peninsula. Explorations tours have been a hit with travelers, due to the small group size,” said Jaclyn Leibl-Cote, President and Chief Customer Experience Officer at Collette.

“The smaller groups allow for travelers to enjoy more culturally rich experiences like the chance to visit a bullfighter’s home on this tour,” she added.

FLAVORS OF PORTUGAL AND SPAIN TOUR WITH COLLETTE

Family Collection

Family playgrounds

Is everyone ready for a beach vacation? Great! Make every moment count on your family getaway. Fun included and child approved. Our Family Collection is sure to please.

Exclusive benefits

• Kids stay and eat free¹

• Deals for teens (13-17 years old)2

• Early check-in or late checkout to make life a little easier3

• Extended Kids’ Club hours4

• Access to on-site water park5

• Standard seat assignment so your family can sit together

• Solo parent promo so you can travel alone with your kids for less6

• Free WiFi7

Become a Lauderdale Loyalist eLearning program

The Lauderdale Loyalist platform provides videos, images, promotional callouts, insider sales tips and engaging questions about the wide range of lodging and experience choices throughout the Greater Fort Lauderdale region. You’ll be able to easily share or download these assets with just one tap. You’ll also have access to a destination directory with more than 500 suppliers to help you find and book the right supplier with convenient filtering options.

Discover the Inclusive Collection Confidant Collective eLearning program

Inclusive Collection invites you to discover Confidant Collective a full suite of best-in-class tools intended to serve as a resource to empower travel advisors to become experts on the Inclusive Collection portfolio.

Monaco Expert eLearning program

By completing the specialist program, advisors will unlock unique opportunities to work and collaborate closely with Visit Monaco.

The Monaco Expert Learning & Sales Companion provides a complete training, marketing, and sales tool for travel advisors.