Travelweek AUGUST 31 2023

TRAVEL AGENTS TALK AI Page 6 - 7

LOAN REPAYMENTS LOOMING Page 11

MORE FLORIDA WITH PORTER Page 16

THE 7TH CONTINENT

Managing expectations, misconceptions for Antarctica, as demand for travel product needs to balance with sustainability

By Kathryn Folliott

TORONTO — Who could have foreseen the day when one of travel’s on-trend destinations would also be one of the most remote places on the planet?

The popularity of ‘The White Continent’ isn’t new, but it is growing exponentially. The International Association of Antarctica Tour Operators (IAATO) keeps stats on the number of travellers making landfall on Antarctica, and the growth trajectory tells the story.

About 20 years ago, in 2003-04, there were 19,385 visitors. By 201819, that number had more than doubled, to 46,705, with even more (55,875) arriving in the 2019-20 season, the last normal year before the pandemic.

In 2022-23, even with some countries barely out of pandemic travel restrictions, the number rose to 71,258.

The IAATO keeps track of visitors’ nationalities too. The 2003-04 bottom line included 548 Canadians, about 2.8% of the total. By 2022-23, there were 3,323 Canadians, now representing 4.6% of the total.

Antarctica is still by and large for the adventurous few. It’s increasingly a top-level expedition style of travel, with the price tag to go with it. The season is short too; most trips run mid-December through mid-February. No one is looking for Antarctica to out-sell Mexico and Cuba getaways any time soon.

But for increasingly well-travelled clients, who have explored the world and are now looking to tick the Seventh Continent off their bucket list, Antarctica may prove irresistible.

THE OVERTOURISM CONVERSATION

No doubt much of the momentum bringing travellers to Antarctica is climate change, and concerns for Antarctica’s future.

The IAATO operates within the Antarctic Treaty System, and part of its mission is to advocate and promote safe and environmentally responsible private-sector travel to Antarctica.

UK-based Jeremy Clubb, who launched travel retailer Antarctica Cruises in July 2023 after 12+ years of running sister company Rainforest Cruises, says that as with any destination, especially ones with such delicate ecosystems, overtourism is always a concern, and rightly so.

Says Clubb: “Not just in terms of the well-being of the wildlife and their habitats, but also the essence of the destination. Part of the allure of Antarctica is its remote isolation, the romance of the Heroic Age of Exploration, and the considerable undertaking and lengthy voyage involved in even reaching it.”

The good news, he adds, is that travel operators in Antarctica have been proactive in self-regulating to protect the continent’s pristine ecosystem. The IAATO has been around

since the 1990s, and member operators adhere to a set of guidelines and requirements, designed to mitigate everything from overcrowding to pollution to wildlife disruption.

“It’s important to remember that tourism to Antarctica can bring many benefits too,” says Clubb. “Experiencing first-hand the singular wonders of the White Continent can have a profound impact on travellers and engender awareness of, concern for, and activism about our planet’s greatest remaining terrestrial wilderness and its protection.”

“While there are certainly more operators and visitors than ever before, it’s often overlooked that the growing number of larger ships carrying ‘cruise only’ passengers has played a large part in the growth in Antarctica’s visitor numbers,” he says. “Having comprised just 6% percentage of the total cruise visitors at the turn of the millennium to now accounting for 31% in the latest season’s figures, these vessels with capacities for more than 500 passengers aren’t actually permitted to make landings on the continent,” so their associated mass tourism has less of an impact.

More of a concern is the climate change crisis, says Clubb. “From its

all too apparent impact on the ice shelves, water temperatures and wildlife, there’s arguably nowhere where its effects are as visible or worrying. I fear this is one of the main drivers of the overtourism conversation, with trips to Antarctica seemingly now all the more urgent as fear of its effects on the region heightens. I think it’s fair to say that there could well be an element of travellers prioritizing the destination now before things get any worse.”

MANAGING MISCONCEPTIONS & EXPECTATIONS

Princess Cruises is one of the big ship cruise lines offering cruise-only (i.e. no landfall) sailings in Antarctica. Its 2,670-passenger Sapphire Princess, for example, offers a 16-day Antarctica & Cape Horn sailing that includes four ‘scenic cruising’ days around the Antarctic Peninsula.

Princess first sailed to Antarctica in 2008 and is a member of the IAATO, and adheres to the same practices to ensure safe and environmentally responsible private-sector travel to the region, a spokesperson for Princess tells Travelweek.

Travellers from Ontario and B.C. show strong interest for the cruise line’s Antarctica voyages “year over year,” says Princess. For 2024 Princess has more itineraries, more lengths of voyages and more departure dates to South America and Antarctica than in the past.

Meanwhile Silversea is one of several luxury cruise operators that have gone big into expedition cruising with

smaller but very high-end ships, for land exploration in Antarctica and beyond. Other high-end options to Antarctica are available with Seabourn, Hurtigruten, Ponant, Quark Expeditions, Scenic and more.

Silversea has been offering expedition cruising for more than 15 years, not only in the polar regions, but worldwide. Bob Simpson, Silversea’s VP Expeditions, Product Development, tells Travelweek he’s seen a sea change in travel to Antarctica in his years in the industry.

“The first Antarctic cruise tourists travelled in the early 1970s. At that time, there were only a very few small, basic and rugged vessels that operated to take travellers to Antarctica. Also, the types of travellers were very specific and had very particular interests in either science, wildlife, conservation or had some other precise pre-disposition to travel to Antarctica. For the vast population, it otherwise was not a travel destination either known or obtainable,” he says.

Simpson adds: “Even for me, the first time I was fortunate to travel to Antarctica in 1998, very few people still had any idea it was a destination that one could travel to and if one did, it still was in very basic accommodations, limited on board services and mainly purposeful just to see nature.”

Now, he says, “there has been tremendous demand for not only Antarctica, but regions of the world that are best suited to be reached by small expedition vessels.”

Misconceptions? There are a few. Simpson has talking points that travel advisors can use to address one of the biggest client concerns - the weather.

“We travel to Antarctica during the austral summer,” says Simpson. “I have been in Antarctica over the years and will be communicating with my friends or family in Chicago and

regularly it is considerably warmer where I am in the heart of the Antarctic peninsula than it is in Chicago, and likely considerably warmer than it is for our friends north of the border in Canada.”

Clubb tells Travelweek he hears his fair share of misconceptions too. For instance, polar bears. “It’s surprising, but some folks still don’t realize you have to go to the Arctic to see them,” says Clubb.

Other common misconceptions often revolve around the infamously rough seas of the Drake Passage. Only about 30% of voyages actually experience rough weather and rough seas on the Drake Passage, notes Clubb, “so you are in fact much more likely to experience the placid waters of the ‘Drake Lake’ rather than the hairy ‘Drake Shake’ conditions.”

Clubb says he also advises clients to expect average prices in $13,500 range. “Cheaper cabins are available but tend to sell out much faster than the high-end berths, so it’s good to book as early as possible … and take advantage of any early-bird discounts in the process.” And specific departures can sell out fast, especially around the December holidays which coincide with peak season, having the mildest weather, longest daylight hours, and prime penguin chick and seal pup viewing.

And these are expeditions, meaning clients shouldn’t be rattled by charter flight delays with fly-cruise trips, or other weather-related changes. “Remember, here it is ice and weather that dictate polar proceedings, not clocks, and calendars,” says Clubb.

“Every expedition is unique, so it’s best to absolve yourself of any preconceived expectations and simply enjoy the spoils of this otherworldly destination. The only thing to hold you back is your sense of adventure."

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These travel agents are using AI, should you be too?

By Cindy Sosroutomo

TORONTO — Like with any new trend, it may seem like you’re the last person to jump on the AI bandwagon.

Though we’re still (light) years away from full-blown ‘Jetsons’ mode, it certainly feels like we’ve entered a new era in artificial intelligence (AI), thanks in large part to the massive popularity of ChatGPT.

Since exploding onto the scene in November 2022, the AI chatbot by OpenAI has seen a rapid rise in popularity, across people of all ages, cultures and professions. Students are using it to help with their homework, business professionals are using it to write cover letters and finesse their resumes, and – hitting closer to home – travel agents are using it to research travel recommendations and craft entire trip itineraries.

It may surprise you that your colleagues and peers have embraced AI and ChatGPT with open arms. ‘Robots are stealing our jobs and taking over the world!’ you may be thinking. But from what travel agents are telling

us, large language models (LLM) like ChatGPT and rival Claude 2 by Anthropic AI can be used to make your job more efficient, not obsolete.

In this third article in our ChatGPT editorial series, we asked travel agents how they’re implementing AI in their day-to-day operations, and to provide tips for those who are looking to jump on the bandwagon, too.

LAURIE KEITH President, Romantic Planet Vacations

How are you using AI?

“I implemented ChatGPT in my dayto-day about a month ago and I haven’t looked back. I have the app on my phone and desktop and use it to respond to emails, create blogs and short social media text, and help with itinerary building. I just learned that you can also have it create photos for you as I often insert photos into my quotes. The feature that I’m most looking forward to is when it can take over sorting and answering all of my emails

automatically. Imagine a world without this labour-intensive task!”

Any tips for beginners?

“ChatGPT is not difficult at all. It’s quick and easy to set up in minutes. Then you start typing in your prompts (questions) into a chat box and the conversation begins. You can be as specific or as vague as you want. The first step is just to try. I treat ‘my’ AI like my personal assistant, have given ‘her’ a name (Amanda) and speak to ‘her’ with pleasantries like ‘Good morning, Amanda’ and ‘Amanda, can you help me create a blog about…’ and she immediately goes to work.”

Do you think AI will replace travel agents?

“I am absolutely thrilled about this new tool. I’ve been in the industry too long to worry about anything ‘taking over our job’ as it hasn’t happened yet. Change is scary for most but I can’t even imagine life as a travel agent without the Internet now, as an example. I view AI as an incredible tool to further help us be more efficient and creative in serving the travel needs of consumers, and increasing our overall productivity and sales. We won’t be competing against AI, we’ll be competing against travel agents who are using AI to their benefit.”

BRENDA SLATER, Travel Concierge, Beyond The Beach, Tiny, ON

How are you using AI?

“So far, the AI I have encountered has been interesting. We have an AI addon to our Zoom account, which takes meticulous notes for our ACITA (The Association of Canadian Independent Travel Advisors) Zoom meetings, complete with a synopsis.”

Any tips for beginners?

“The learning curve is actually minimal but you do need to check everything carefully and do some edits before sending information along.”

Do you think AI will replace travel agents?

“No, most of my clients are in the 50+ age range, and the reason they have me as their advisor is because they don’t want to do all the work to find what they’re hoping for. Also, they like to have the ability to access me while travelling in case of any issues. For those online bookers out there, AI may be helpful in guiding them but must like Google Maps, it doesn’t always get you on the right path.”

ELAINE SIMPSON, Owner/Travel Manager and Cruise Counsellor, Algonquin Travel & Cruise Centre, Ottawa, ON

How are you using AI?

“We have used it for Facebook posts and our weekly newsletter. But we’ve found its main benefit to be for helping eliminate ‘writer’s block’ and help get us started, especially on a difficult task.”

Any tips for beginners?

“It’s not difficult, but we find that you still have to edit and often shorten the response to remove the fluff that often comes with the response.”

Do you think AI will replace travel agents?

“No, I’m not worried at this point. When the Internet became more common and we worried it would replace us, we soon learned to co-exist well with it and now consider it just another tool in the toolbox to help in our ongoing communication with clients and staff. It feels like AI is in its infancy

right now, so we will take a wait-andsee attitude and decide if that answer still holds water or not!”

KIM PAQUETTE CEO, Travel By Kim, the Travel Queen (part of Trevello Group), Ottawa, ON

How are you using AI?

“I’ve utilized AI mainly for translation services, destination research and crafting sensitive message. My experiments have yielded a couple of unusual discoveries. For instance, I used it to search activities and hidden gems during a group trip to Spain. While I did come across a few excellent recommendations, one restaurant that met all my criteria turned out to be closed for over a year.”

Any tips for beginners?

“While my personal experiments have not provided encouraging results, I’d suggest beginning with online training and staying informed. For fellow agents, it’s important to remember that this is just a trial phase, so start small and gradually integrate it into your business. This way, you can continue offering the efficient, personalized service that your clients value.”

Do you think AI will replace travel agents?

“Absolutely 100% no. People undoubtedly appreciate pampering and personalized service. Time-consuming tasks like searching and comparing are complicated and can be frustrating. AI falls short in addressing the complexities of travel today. For years, everyone thought that OTAs would dominate, yet the advisor/agent business is thriving. While people might employ AI as a research tool, a computer could never replace a trusted advisor, in my view.”

TORONTO — ChatGPT, the artificial intelligence (AI) chatbot, has quickly ingrained itself into everyday life, across all industries, and travel is no different.

AI has been used in travel for several years now, often in the form of chatbots that serve as intuitive personal assistants when booking flights and hotels online. But ChatGPT feels different, more mainstream. For one thing, anyone can use it, and for free, which makes it incredibly accessible. It’s easy to use: simply go to the site, https://chat.openai.com/, or download the app, create an account, enter instructions in the text bar and that’s that.

Critics argue that ChatGPT poses a real risk to livelihoods, with intuitive abilities that can one day replace humans in day to day operations. Travel agents, for one, are among those who may be impacted, as the tool can already plan entire travel itineraries and compare flights, hotels, rental cars and other travel services. But this isn’t the first time the role of travel agents have been called into question – the same concerns were raised at the onset of the Internet and online travel agencies (OTAs).

As history has shown, nothing beats human interaction – even ChatGPT thinks so. When we asked it why ChatGPT is good for the travel industry, it provided a long list of reasons – from answering flight inquiries and providing virtual tours of destinations, to recommending local restaurants and analyzing customer reviews –but also wrote this at the end of its response: “While ChatGPT can offer many benefits to the travel industry, it’s important to note that it’s not a replacement for human interaction.”

I’VE BEEN IN THE INDUSTRY TOO LONG TO WORRY ABOUT ANYTHING ‘TAKING OVER OUR JOB’

Even ChatGPT says it should be used by travel agents – but how?

WHERE AMAZING COMES TOGETHER

They’ll sense it the moment they arrive, this alchemy of culture and color. It’s a feast for the senses and for their sensibilities. The flavors, the scents, the sounds, the architecture: they all work in unison to lull your client into a state of simultaneous exhilaration and relaxation. That’s the magic of this destination — Sandals ® Royal Curaçao — and the island it calls home.

AIRLINES

The U.S. government has fined American Airlines US$4.1 million for dozens of instances in which passengers were kept on board planes without a chance to exit during long ground delays. The U.S. Department of Transportation said it is the largest such fine against an airline since rules covering long ground delays took effect about a decade ago. The department said its investigation revealed that from 2018 through 2021, American kept 43 domestic flights stuck on the ground for at least three hours without giving passengers the chance to deplane. There are exceptions in which airlines are allowed to bend the rules, including for safety and security reasons, but the department said none of those were factors in the flights it identified.

RESORTS

Sandals Resorts International (SRI) won big at the 30th Annual World Travel Awards, taking home 13 awards including the ‘Caribbean’s Leading Hotel Brand’ for the 30th consecutive year. At Sandals Grande St. Lucian, SRI celebrated its first wins as the ‘Leading Luxury AllInclusive Resort’ and ‘Caribbean’s Leading New Resort’ for the all-new Sandals Dunn’s River, which opened its doors in May. The all-inclusive resort features unique room concepts completely new to the brand, such as the Coyaba Sky Villa Swim-Up Rondoval Suites and Tufa Terrace Skypool Suites.

GDS

Sabre Corp. has signed a new multi-year distribution agreement with Scandinavian Airlines (SAS). The agreement ensures Sabre-connected agencies can retain competitive access to SAS’s fares and offers through Sabre travel marketplace, while also giving SAS the ability to distribute future NDC content. Once activated, SAS will join more than 15 carriers that are already distributing their NDC content through Sabre’s GDS. “While NDC bookings are still scaling, this agreement with SAS is yet another demonstration of Sabre’s commitment to enhancing global travel retailing, while driving value and serving the diverse interests of the entire travel ecosystem,” said Kathy Morgan, VP, Product Management, Distribution Experiences, Sabre Travel Solutions.

CRUISE

Holland America Line has opened bookings for its 2025 Europe season, featuring an increase in cruises over 10 days, more sailings to Iceland and a combined 62

overnight calls or latenight departures. New in 2025, Rotterdam, the Netherlands returns as a homeport for the cruise line, hosting Rotterdam and Nieuw Statendam on roundtrip voyages to Northern Europe and the Baltic. Holland America also features more itineraries to the Holy Land region, Iberia and Iceland, plus a new 28-day ‘Arctic Circle Crossing’ Legendary Voyage will showcase Greenland’s glaciers and wildlife with five calls in the country and visits to Iceland, North Cape and Scotland.

TECH

Porter Airlines has launched a mobile app aimed at making the travel experience easier for its passengers. The new app has been designed to enhance self-service options, including the ability to check-in, access booking details, select seats, add bags, manage flight changes, access boarding passes and receive real-time flight notifications. The app is available for download on the App Store and Google Store.

ACTA’s new campaign highlights agent worries about govt. loans

TORONTO — ACTA has launched a new letter and advocacy campaign in the wake of survey results that show a majority of travel agencies and independent travel advisors are not confident they can repay principle and interest on CEBA, RRRF and HASCAP loans by Dec. 31.

According to the ACTA survey, conducted last month, 67% say they are not confident about the ability to repay the loans, and 16% are unsure. Another 36% said they think it is likely or somewhat likely that they will close within three years.

When asked what measures would be most helpful in being able to repay government loans and debt, 72% would like to see more loan and debt forgiveness and 16% said a longer period to pay.

ACTA’s recommendations are to extend the CEBA interest-free repayment deadline by two years to the end of 2025, while maintaining access to the forgivable portion; modify the terms of the RRRF and HASCAP loan programs to allow more time for repayment; and work with industry to explore forgiveness measures that would help the loans be repaid sooner.

AMOUNTS OWING

ACTA’s survey also indicates that 27% of travel businesses owe at least $100,000, 56% owe at least $50,000 and 80% owe at least $10,000.

“The survey was open to travel agencies and independent travel advisors between July 11-28 this year so that Q2 business results were known and we could have up to date information to show to governments,” said Wendy Paradis, ACTA president.

LETTER CAMPAIGN & ADVOCACY

Along with the results of the survey, ACTA is also announcing its launch of an industry-wide letter writing campaign calling on Minister of Finance Chrystia Freeland to provide more time for federal loans to be repaid.

The letter writing campaign runs through Sept. 29.

ACTA is asking industry members to send a letter to their MP and Minister Freeland. “A sample letter is provided by ACTA and your MP’s information will auto fill when you insert your address. The process is simple and takes less than two minutes,” said Paradis.

The link to write a letter online is www.acta.ca/letter-writing-campaign.

amid Comp Fund review

TORONTO — The head of the Travel Industry Council of Ontario is reaching out to the industry amid the ongoing review process for the funding model and fees for Ontario’s Compensation Fund.

In a statement, TICO CEO Richard Smart says TICO’s goal is to create an equitable, sustainable, and easy-to-administer model, one that continues to provide support to consumers in need.

Smart said TICO understands there is apprehension regarding future fees, and that TICO also understands the industry’s challenges and the need for flexibility in recovering costs.

“We are on the same side,” said Smart.

He added: “At TICO, we remain fully committed to our consumer protection mandate. But we do this while being mindful of the travel industry’s well-being.”

He said TICO’s goal is to launch a comprehensive consultation process with the industry later this year.

Smart’s statement also addressed the motion for TICO’s Sept. 26 AGM, filed Aug. 111 by CATO Chair Brett Walker. The motion calls for a legislated consumer contribution protection ‘insurance’ system for Ontario’s travel industry to replace the current Comp Fund.

Says Smart: “Such changes can only be made by the Legislative Assembly. TICO does not have the authority to institute such a change. Motions brought forward to TICO need to be within the organization’s authority to act upon.”

Smart’s statement is the latest in a months-long back-and-forth of updates and statements sent to the trade media by ACTA, CATO and TICO, following the September 2022 launch of a review process of, among other things, the Comp Fund and its funding model.

In his letter, Smart says TICO values its relationship with the travel associations and the perspective they bring.

“TICO is not looking to burden or hamper the industry’s recovery or growth. TICO’s operating costs have remained unchanged over the past five years, while reducing burden on registrants,” he said. “Our aim is to create an equitable, sustainable, and easy-to-administer model that continues to provide support to consumers in need.”

TICO is working to launch a consultation process later this year, so that all stakeholders can have their say.

“We plan to host both virtual and in-person focus groups to hear directly from you. I’m looking forward to meeting many of you throughout the coming months as we connect over the proposed funding approach,” says Smart.

“We are on the same side”: TICO issues statement

THE GOLDEN AGE OF TRAVEL IS BACK

IN THE PALM BEACHES

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HOTELS & RESORTS

Vacation dreams come to life with Grand Palladium Hotels & Resorts

Grand vacations are made with Grand Palladium Hotels & Resorts

Feel-good family vacations are taken to new heights with Grand Palladium Hotels & Resorts, where luxury and thoughtful amenities come together to create one unforgettable experience. With beautiful properties across Mexico, Jamaica and the Dominican Republic, Grand Palladium resorts are famous for their five-star service and elegant, colonial décor.

Grand Palladium Kantenah Resort & Spa, one of Sunwing Vacations’ ‘Smile Resorts’ and situated along the famed Riviera Maya coast, offers a blissful beachfront atmosphere, plus fun-filled activities for kids and adults and eco-friendly practices that reduce its environmental footprint. With ‘Infinite Indulgence’ front and centre, this all-inclusive resort also boasts non-motorized water sports, mini-golf and archery, a state-of-the-art spa, well-appointed accommodations, and dining options ranging from Spanish tapas to Hibach-style cuisine.

Families travelling with young ones will love the character visits, arts and crafts, and eco-friendly activities at the on-site kids club, while teens can enjoy video games, billiards, football and a mini-disco. Plus, guests have access to all the amenities and facilities at the neighbouring Grand Palladium resorts, including its sparkling pools, lively bars and gourmet restaurants.

For a touch of romance, couples can book one of the Romance Villa Suite Beachside room categories in the adults-only section and enjoy charming amenities like an outdoor Mayan shower, in-room Jacuzzi and a terrace with a hammock.

Designed to deliver on the promise of dream getaways, guests of all ages can enjoy the best of paradise this fall at Grand Palladium Kantenah Resort and Spa when booking with Sunwing Vacations.

For more information go to sunwing.ca.

FIND YOUR

feelgood

at Grand Palladium Kantenah Resort & Spa

Set along the breathtaking coast of Riviera Maya between Playa del Carmen & Tulum, Grand Palladium Kantenah Resort and Spa is the ideal destination for a relaxing getaway. Part of a luxurious five-resort complex, this property offers Infinite Indulgence® amenities with a state-of-the-art spa, activities for all ages and gourmet dining options.

Porter adds five FL cities to its network, launches Aeroplan status match promo

TORONTO — Porter Airlines is adding five Florida destinations to its network, with flights launching in November.

Using its new Embraer E195-E2 aircraft, Porter will fl y from Toronto Pearson to Fort Lauderdale (FLL) starting Nov. 30, Fort Myers (RSW) starting Nov. 10, Miami (MIA) starting Dec. 12, Orlando (MCO) starting Nov. 21 and Tampa (TPA) starting Nov. 1, as well as from Ottawa (YOW) to Fort Lauderdale (FLL) starting Nov. 30 and Orlando (MCO) starting Nov. 21.

“Canadians are used to fl ying to Florida, but not like this. Porter’s all-economy onboard service is unmatched by any other carrier in North America. Whether that’s free WiFi, no middle seats, free beer and wine alongside premium snacks, or fresh, healthy food, Porter is challenging the industry’s definition of economy air

People

Mattioli, Miller join Club Med as BDMs

WE BELIEVE THAT TIME ONBOARD IS JUST AS IMPORTANT AS AT THE DESTINATION

travel. We believe that time onboard our aircraft is just as important as at the destination,” said Porter’s Executive VP and Chief Commercial Officer, Kevin Jackson.

All routes will start with one daily, roundtrip flight.

“We are excited to welcome Porter Airlines to Florida. Our Canadian visitors will be able to take advantage of these direct flights to 5 different destinations throughout the state and experience our beautiful beaches, miles of nature trails and endless opportunities for fun in the sun,” said Dana Young, President and CEO, VISIT FLORIDA.

Porter has also announced it is giving Air Canada Aeroplan members an opportunity to achieve instant VIPorter loyalty status by matching their current Aeroplan membership level with an equivalent VIPorter Avid Traveller level. The promotion is available through Sept. 6.

Canada Jetlines adds Montego Bay, Las Vegas for winter 2023-24

TORONTO — Canada Jetlines is adding two new sun destinations for winter 2023-24.

The airline is expanding its network with flights from Toronto to Montego Bay, and from Toronto to Orlando, starting this fall. Canada Jetlines’ winter 2023-24 schedule also includes existing service to Cancun and Las Vegas.

“We’re delighted to announce the expansion of our winter flight schedule, providing travellers with a wider range of options to escape the cold and experience unforgettable destinations and holiday options,” said Canada Jetlines CEO, Eddy Doyle. “With our expanded schedule and exceptional service, travellers can look forward to convenient and hassle-free journeys with Jetlines, to sought after destinations including Cancun, Las Vegas, Montego Bay, and Orlando.”

Here’s a look at the winter sun schedule. Tickets for the expanded winter flight schedule are now available for booking.

Club Med has hired Tyler Mattioli and Debbie Miller as Business Development Managers.

Mattioli started his travel career as a front-line agent with Flight Centre, then moved on to ACV as an Area Sales Manager. From there Mattioli joined Air New Zealand as National Accounts Manager, until the pandemic. For the past three years Mattioli worked in the pharmaceutical industry - and now says he couldn’t be more excited to be back in the tourism industry as BDM, Ontario and the Maritimes for Club Med, joining forces with Samantha Gillingham.

Miller meanwhile joins Club Med Meetings & Events with 20+ years of experience in destination sales. Most recently Miller was the face of the Canadian corporate market for Destination Toronto. “I am looking forward to jumping into this new role with Club Med as BDM MICE for English Canada,” says Miller. She replaces Maria Chung, who retired at the end of July.

• Toronto - Montego Bay: Starting Nov. 5, Canada Jetlines will off er weekend service between Toronto and Montego Bay on its 174-seat A320 aircraft. From January, service will be increased to 3x flights per week.

• Toronto – Orlando: Effective Oct. 30, Canada Jetlines will introduce flights between Toronto and Orlando International Airport, with four flights weekly.

• Toronto – Cancun: Canada Jetlines’

TYLERMATTIOLI DEB B IE MILLER

year-round service to Cancun, currently operating twice weekly, will increase to 3x weekly on Oct. 6 before going to 4x weekly flights in February. Additional flights will also be made available over the holiday / New Year’s timeframe.

• Toronto – Las Vegas: Canada Jetlines will return to Las Vegas with 2x flights weekly on Thursdays and Sundays, effective Aug. 31. Starting in October, service will increase to 3x flights per week.

Expansion on the horizon for The Inclusive Collection’s Impression by Secrets

TORONTO — The Inclusive Collection, part of World of Hyatt, showcased its new luxury resort and spa brand, Impression by Secrets, last week at a swish event at Sassafraz in Toronto’s Yorkville neighbourhood. Industry professionals got a sneak peek of recently opened Impression by Secrets properties, along with a seven-course meal by Master Chefs

Paolo Parlanti and Karla

Enciso.

The Inclusive Collection launched the Impression by Secrets brand this past May. Impression by Secrets is the 10th brand to join Hyatt’s Inclusive Collection, which is the largest global portfolio of luxury all-inclusive resorts.

IMPRESSION ISLA MUJERES BY SECRETS & IMPRESSION MOXCHÉ BY SECRETS

So far there are two resorts in the all-inclusive, adults-only brand: Impression Isla Mujeres by Secrets, and Impression Moxché by Secrets. Both properties offer the brand’s ‘Endless Privileges’ concept.

Impression Moxché by Secrets is located in the heart of the Riviera Maya, just a 10 minute drive from Playa del Carmens famed Quinta Avenida. The resort is set on a stunning strip of white sandy beach with proximity to the historic and ecological wonders of Tulum and Cobá. By the numbers, Impression Moxché by Secrets offers 198 lavish suites, 12 restaurants, 10 lounges and bars - and a wine selection that tops 300, from wineries in France, Italy, Spain, Chile and more. Rooftop venues offer 360 degree views, plus there’s an infinity swimming pool.

At Impression Isla Mujeres by Secrets, the debut property for the brand, 125 well-appointed suites come with exclusive bath amenities, double rain showers, terrace whirlpools, custom-stocked wine fridges and yoga mats, as well as butler service and complimentary laundry services. There are eight à la carte dining venues on site as well as nine bars and lounges with unlimited international and domestic top-shelf spirits, pool and beach service, and private in-suite dining available 24 hours. Gourmet restaurants include

SPEZIA, an open terrace venue, and UNIK, located on the rooftop that offers light tapas and live music in the evening.

Ahead of the event, Travelweek caught up with Carolina Bellina, Senior Director of Canadian Sales, Inclusive Collection, part of World of Hyatt, to find out more about the new brand.

Says Bellina: “Impression by Secrets was inspired by the Inclusive Collection’s commitment to continually reimagining luxury all-inclusive travel to meet the needs of our valued guests.  The thoughtfully concepted, ultra-exclusive, adult-only brand caters to the most discerning travellers who prioritize personalized and curated experiences.”

Asked about expansion plans, she said the collection “continues to grow thoughtfully throughout the entire 10-brand portfolio in Mexico, the Caribbean, Europe and beyond. We continually listen to demand and will grow our brands in markets that matter most to guests, World of Hyatt members, customer, owners and investors.”

CONFIDANT COLLECTIVE OFFERS A COMPREHENSIVE SUITE OF LEARNING RESOURCES DESIGNED TO HELP ADVISORS SUCCEED

THE IMPRESSION BY SECRETS EVENT HOSTED BY THE INCLUSIVE COLLECTION, PART OF WORLD OF HYATT

Photo credit: Cindy Chen

And for travel advisors looking to learn more about Impression by Secrets or any of the resort in the Inclusive Collection portfolio, Confidant Collective (at hyattinclusivecollection.com/en/travel-advisors/) offers “a comprehensive suite of learning resources designed to help advisors succeed,” says Bellina.

Azul Beach Resort Negril to transition to adults-only

MIAMI — Karisma Hotels & Resorts has announced that Azul Beach Resort Negril will be converted into an adults-only property, effective Jan. 7, 2024.

Upon its transformation, the Jamaica property will debut new programming and amenities specifically designed for adults, upgraded spa services, new wedding packages, a weekly Casino Night, romantic beachfront dinners and more.

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Currently, guests can save up to 43% off stays at Azul Beach Negril when they book before Sept. 5, 2023, for travel before Jan. 2, 2024.

“Azul Beach Resort Negril offers the perfect destination for romantic getaways, said Frank Maduro, President of Premier Worldwide Marketing, the global sales and marketing representative for Karisma Hotels & Resorts. “With this new chapter, we are committed to elevating your experience, whether you seek a luxury wedding destination or unforgettable anniversary trip, Azul Beach Resort Negril is the perfect destination to celebrate and connect in paradise.”

Cosentino promoted to VP, Global Wholesale & Retail Sales for Playa Hotels & Resorts

Playa Hotels & Resorts’ Rose Cosentino will now lead Playa’s new sales approach globally as Vice President, Global Wholesale & Retail Sales.

Playa Hotels & Resorts announced Cosentino’s promotion as part of an update on recent developments within its Sales Department. The company’s sales team, reporting to Dean Sullivan, Senior Vice President of Sales & Marketing, has consolidated retail and wholesale efforts globally and expanded its sales force.

An industry veteran, Cosentino has been in a leadership role at Playa since first joining the company in 2015.

“Rose has been an intricate part of our sales success to date,” said Sullivan. “This change represents our belief in her vision for the future.”

With a growing portfolio of properties and new hospitality brand affiliations, these changes are designed to better serve and support retail agents and wholesale partners across the world, he added.

Guests seeking a family-friendly getaway can book a stay at Azul Beach Resort Riviera Cancun, Mexico, which features connecting suites, toddler-inclusive amenities, spa services, non-motorized water sports, nightly entertainment and an array of excursions.

Quark Expeditions launches AI-driven agent portal

TORONTO — Polar adventure specialist Quark Expeditions has announced the launch of a new Partner Portal for travel advisors and their firms - including an industry-first AI platform that will make every advisor a polar expert.

“Our Partner Portal for travel advisors offers unmatched, industry-leading innovation and efficiency,” said Wendy Batchelor, VP Marketing for Quark Expeditions. “Anchored by the best team and the deepest experience in our sector, our blend of one-stop digital resources and lightning-fast AI tools will fuel sales success for our polar expedition partners - and this is only phase one. Look for more exciting developments soon!”

From customizable promotional and marketing materials, to the latest polar news and incentives plus Quark Expeditions’ learn-from-anywhere PolarPRO training platform, the Partner Portal provides both inspiration and education - along with

AZUL BEACH RESORT NEGRIL

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Parker the Polar Bear, the industry’s first real-time, AI-driven virtual polar resource, according to the company.

“Our new AI-enabled virtual assistant leverages secure, cutting-edge language models trained by our own technology team using extensive inhouse knowledge repositories,” said Rajesh Thiagarajan, Director of Digital Products with Quark Expeditions’ global development team. “Parker, together with the full suite of digital resources on the Partner Portal, will reduce time demands for advisors through fast and accurate answers to every polar client’s questions.”

To learn more about the Partner Portal and its AI capabilities, travel advisors can contact the Quark Expeditions sales team, or go to quark expeditions.com/partners to register.

The Verandah Antigua set to debut as adultsonly in November

ANTIGUA AND BARBUDA — The countdown has begun for the reopening of The Verandah Antigua, which will debut on Nov. 17 as an adults-only resort.

Situated on 30 acres of beachfront on Antigua’s northeast coast, The Verandah marks the fourth resort in the Elite Island Resorts’ Antigua portfolio to cater to ages 16 and over.

“The Verandah is a remarkable

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Reps4Rent founder Dianne Jackson steps down

DIANNEJACKSON CASSANDRAJACKSON

Dianne Jackson, founder of Reps4Rent, has announced her departure from the company. In a surprising decision, Jackson – who launched the company in September 2022 – is handing over the reins to her daughter, Cassandra Jackson, who will assume the role of President and sole company owner, effective Sept. 5, 2023.

Cassandra, who was pivotal in Reps4Rent’s launch, brings a wealth of sales, customer service and call center experience to her new role. She can be reached at cjackson@reps4rent.com.

As for Dianne’s next move, she hinted at big things ahead: “Of course, I have something up my sleeve, so stay tuned.”

Reps4Rent provides short-term or project-based representation, consultation and other services geared towards tour operators, tourist boards, hoteliers, cruise lines, airlines and retail travel agencies.

location – it’s truly a destination within a destination –and with this renovation and our transition to adults-only, we are answering the call of many of our travel partners and guests,” said Rob Barrett, Chairman of Elite Island Resorts. “This transformation reflects our commitment to offering travelers an unparalleled experience that harmonizes contemporary luxury with the timeless allure of the Caribbean. It’s not just a reopening; it’s a new chapter in the journey of our beloved destination.”

To celebrate its reopening, The Verandah Antigua is extending its ‘5th Night Free’ offer, available for bookings made by Oct. 31, 2023 and valid for travel through March 31, 2024. Rates start at US$599 per room, per night and are inclusive of luxury accommodations, all meals (except for an additional supplement at Nicole’s), and drinks by the glass, including alcoholic and non-alcoholic beverages, and activities.

In anticipation of its grand debut, the resort has made several exciting updates, including renovation of its 180 open-plan suites, refreshed dining venues and more.

In addition to new updates and enhancements, the resort offers four freshwater swimming pools, including the main pool with a centre fountain – one of the largest pools on Antigua – as well as a wide range of water activities, including kayaking, pedal boats and standup paddle boarding. All non-motorized water activities are included in the price.

PORTAL RESOURCES WILL REDUCE TIME DEMANDS FOR ADVISORS

THE VERANDAH ANTIGUA

Become a Lauderdale Loyalist eLearning program

The Lauderdale Loyalist platform provides videos, images, promotional callouts, insider sales tips and engaging questions about the wide range of lodging and experience choices throughout the Greater Fort Lauderdale region. You’ll be able to easily share or download these assets with just one tap. You’ll also have access to a destination directory with more than 500 suppliers to help you find and book the right supplier with convenient filtering options.

Discover the Inclusive Collection Confidant Collective eLearning program

Inclusive Collection invites you to discover Confidant Collective a full suite of best-in-class tools intended to serve as a resource to empower travel advisors to become experts on the Inclusive Collection portfolio.

Monaco Expert eLearning program

By completing the specialist program, advisors will unlock unique opportunities to work and collaborate closely with Visit Monaco.

The Monaco Expert Learning & Sales Companion provides a complete training, marketing, and sales tool for travel advisors.

LEARN

In addition, the resort’s tour desk can arrange zip-lining tours and island safari tours plus excursions to nearby historical sites like Admiral Horatio Nelson’s Dockyard.

For added value, The Verandah’s dine-around privileges allows guests to explore the culinary offerings of sister resorts, including Pineapple Beach Club and St. James’ Club & Villas.

Kentucky’s charms go far beyond its famous namesake horse race

TORONTO — When most people think of Kentucky, they think of the Kentucky Derby - the thoroughbred horse race famously known as ‘the fastest two-minute two minutes in sports’.

Derby and horses aside, the southern state wants to set the record straight and emphasize there is so

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Sea Cloud makes moves in North America with new hires

much more to Kentucky, adding bluegrass music, the Appalachian Mountains, bourbon, culture, outdoor adventure and a budding Kentucky-inspired culinary scene to the list.

The Kentucky Department of Tourism and Brand USA co-hosted a memorable event in Toronto for a small group of travel partners with that message, plus a sampling of what you can expect in the beautiful ‘Bluegrass State’ of Kentucky.

The CC Lounge & Whisky Bar in downtown Toronto set the tone for the event, where hosts Chenelle

McGee, International & Group Sales Director, Kentucky Department of Tourism, and Casey Canevari, Senior Manager, Global Trade Development (Canada) for Brand USA, provided destination updates followed by a group hands-on, creative session of bourbon cocktail-making.

“I want to help facilitate and build the product here in Canada for the Kentucky market,” said McGee. “The truth is I love everything about Kentucky, whether it be our outdoor culture with Red River Gorge, Mammoth Cave being the longest cave system in the world, all the way through the icons like Muhammad Ali.”

She added: “Kentucky is our culture, and Bourbon is part of that culture and allows us to tell our story.”

Sea Cloud Cruises has appointed Mirell Reyes as its new president to oversee all sales, marketing and communications in North America.

Joining her is Kevin Smith as vice president of sales who’ll be focusing on consortia, travel advisors, groups and new charter partnerships for the brand.

With this renewed focus on expanding its presence in North America, Sea Cloud Cruises US will operate out of South Florida.

Reyes has worked in travel and hospitality for over 20 years, most recently as president of Star Clippers Americas where she also held the role of vice president of sales for the German-speaking markets. She also served as executive director of sales and marketing for TUI Leisure Travel.

Smith brings over 15 years of experience to his new role, most recently leading sales efforts for American Queen Voyages as vice president of sales. His career also includes sales positions with luxury cruise brands like AmaWaterways River Cruises and Silversea Cruises.

Another guest and Kentucky native on hand address the group was Jean Michalak, aka ‘Whiskey Jean’, Partner Development Manager of Heaven Hill Distillery, a family-run distillery founded in 1935 in Bardstown, KY.

Whisky Jean shared historical insight into how bourbon originated, the processes involved, and how the state proudly produces 95% of the world’s bourbon.

“A lot of what we do incorporates bourbon into our messaging, whether it be culinary music theme, having Chris Stapleton at Bourbon & Beyond two years ago, you get a taste of what we offer in Kentucky today with the Bourbon is going to listen to live music so a lot of this product kind of crosses over,” said McGee.

REPS FROM KENTUCKY AND BRAND USA ARE READY FOR THE CHRIS STAPLETON CONCERT

Casey Canevari of Brand USA reiterated their commitment and support to go above and beyond with what Kentucky can do on its own and assist Kentucky Travel to develop recognized markets.

The event spilled into the evening with a fun-filled and sold-out concert at the Budweiser Stage by critically acclaimed singer-songwriter and Grammy-winner Chris Stapleton, a native of Lexington, KY, who was performing in Toronto for the first time.

More information on the State of Kentucky is at kentuckytourism.com.

Register now for Goway’s Africa and Middle East event

TORONTO — Goway is asking travel advisors to save the date for its Africa and Middle East event, taking place on Oct. 24 in Toronto.

Back for the 12th time, the event will gather 29 suppliers from across Africa and the Middle East for a full day of training, events, meals, cocktails and a free-flow trade show.

Travel advisors can attend seminars, meet fellow experts in the field, and get insider tips on the latest travel trends and emerging destinations, including the launch of travel products to Saudi Arabia.

They can also meet suppliers and representatives from destinations like Abu Dhabi, Botswana, Dubai, Egypt, Ghana, Israel, Jordan, Kenya,

Eco-tourism and outdoor experiences in The Palm Beaches

In The Palm Beaches, famous beaches and luxurious resorts coexist harmoniously with a hidden wild side waiting to be explored sustainably. For nature lovers and adventure seekers passionate about eco-tourism, this tropical paradise offers a plethora of off-the-beatenpath experiences that showcase its stunning natural beauty, all while promoting conservation and responsible travel. Here is a list of outdoor activities to help you design your clients’ trip to The Palm Beaches with sustainability in mind:

• Exploring the Jeaga Wildways: Let your clients pedal through cypress trees and vibrant freshwater wetlands, minimizing the impact on this delicate ecosystem.

• Trekking the Ocean to Lake Hiking Trail: This trail runs almost 62 miles through both Martin and Palm Beach counties, spanning from the Atlantic Ocean to Lake Okeechobee. The trail is part of the Florida National Scenic Trail, one of only 11 trails given this designation in the state.

• Paddling the Loxahatchee River: Here, visitors can rent a kayak and paddle the Loxahatchee River, immersing themselves in the river’s untouched beauty while respecting the flora and fauna.

• Experiencing Grassy Waters Preserve: Situated within the city limits, Grassy Waters Preserve is the most accessible Everglades encounter in the area. It features the stunning 1-mile loop Cypress Boardwalk that’s both wheelchair and stroller accessible.

• Hiking at Loxahatchee Slough

Natural Area: At more than 12,000 acres, The Palm Beaches’ largest natural area is where visitors can hike through pines, prairies, and cypress trees.

• Enjoying the Wildlife at Arthur R. Marshall Loxahatchee National Wildlife Refuge: This spot is a nature photographer’s dream and the gateway to the Great Florida Birding Trail. Birds aren’t the only flying friends at the Loxahatchee NWR; 40 species of butterflies also inhabit the area!

• Walking Along Juno Dunes: This 576-acre natural area is home to a diverse ecosystem of scrub forests positioned alongside ocean dunes, offering a wide selection of local plants and wildflowers. The Palm Beaches also boasts a growing list of eco-conscious businesses. Saltwater Brewery in Delray Beach utilizes biodegradable Eco Six Pack Rings to protect the ocean. Manatee Lagoon FPL Eco-Discovery Center offers a safe haven for manatees and educates visitors about clean energy. The Breakers resort implements eco-friendly practices, while Swank Specialty Produce promotes farm-to-table freshness. Busch Wildlife Sanctuary rescues and releases native wildlife, promoting environmental awareness. And 4Ocean leads ocean cleanup efforts, and Florida Crystals pioneers sustainable farming practices.

For more information about The Palm Beaches, go to Learn more at thepalmbeaches.com/ travel-professionals.

THERE IS SUCH A DIVERSITY OF DESTINATIONS ON OFFER

PW WISHES TO THANK OUR CANADA-BASED SUPPORTERS WITH THIS COMMISSION ARRANGEMENT

Morocco, Namibia, Qatar, Rwanda, Saudi Arabia, South Africa, Uganda, Zambia and Zimbabwe.

In addition, attendees will be eligible to win prizes, including air tickets, safaris, city stays and a Nile cruise.

“We’ve held this event 12 times now and every time it gets bigger and better,” said Moira Smith, VP of Africa & Asia at Goway. “There is such a diversity of destinations and travel experiences on offer here. I sincerely recommend that any travel advisor who wants to learn more about leading destinations in Africa and the Middle East and make invaluable connections attend this event. However, it’s best to register early as there is limited space available.”

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Precision Airways announces 3% upfront commission policy

TORONTO — Tanzania’s Precision Airways (PW) has adjusted its upfront commission policy for travel agents in Canada.

As of Aug. 1, 2023, agents can now claim 3% ‘upfront’ on PW published fares in GDS and reported through BSP, without need for a contract.

PW can be booked/ticketed in all major GDS systems. It operates a fleet of ATR-72 and ATR-42 aircraft, currently serving 14 destinations in its route network, with Dar Es Salaam as its main hub.

TRAVELSAVERS CANADA has a new Director of Business Development

TRAVELSAVERS CANADA has appointed Emma Madsen as Director of Business Development.

In her new role, Madsen will oversee strategic acquisition and services for British Columbia to drive more business with local agency affiliates. She will work closely with TRAVELSAVERS CANADA owners and travel advisors to support their business objectives and help accelerate preferred supplier sales.

“Emma has gained exceptional experience, diversity and recognition in the industry as a highly regarded travel professional,” says Jane Clementino, Senior Vice President and General Manager, TRAVELSAVERS CANADA. “Emma’s industry expertise will be instrumental in driving the company’s continued growth and success for our agency partners in western Canada.”

Madsen, an avid traveller who has worked with a variety of organizations and clients, adds: “I’m looking forward to being part of such a dynamic team and helping to elevate our agencies. TRAEVLSAVERS has really taken off in Canada and I want to contribute to that growth and excitement.”

Madsen can be reached at emadsen@travelsavers.com.

“With this 3% commission level, PW would like to recognize and reward more Canadian agents and travel specialists that have worked hard to develop destination products and itineraries that attend to their market or client needs,” said the airline in an official statement.

According to Karl Müller, Canada Director for AirlinePros, which represents Precision Airways in Canada, added, PW has seen an increase in both leisure and business passengers from Canada following the easing of pandemic-related travel restrictions around the world.

“PW wishes to thank our Canada-based supporters with this commission arrangement. Soon, we expect to provide more new and exciting development PW is developing as we progress in 2023,” said Müller.

For more information, contact AirlinePros’ sales managers in Montreal, Vancouver and Toronto, or email precisionair_tanzania@airlinepros.ca

Flight Centre’s ‘Captain’s Pack’ bundles lost baggage tracking, price drop protection, fee waivers

TORONTO — Flight Centre Travel Group is launching a new ‘Captain’s Pack’ of travel services with tiered add-on pricing.

The bundle offering, available when travellers book flights, holiday packages, cruises or tours with Flight Centre travel agents in-store or over the phone, provides flexibility and value, says Brian McLaren, Executive Vice President of Flight Centre Canada.

“Drawing on four years of global insights and customer feedback, the Captain’s Pack is meticulously tailored to the savvy travellers’ needs,” says McLaren.

The Captain’s Pack includes lost baggage tracking, price drop protection, change fee and cancellation fee waivers.

As an added bonus for families, younger travellers accompanying an adult with an eligible pack can also take advantage of the benefits at no additional cost.

Pricing starts at $49 for the Essentials Pack, $69 for the Value Pack, $99 for the Plus Pack, as well as a dedicated Pack for All-inclusive Vacation Bookings.

For every Captain’s Pack purchased, Flight Centre has pledged to plant trees in Morocco and Vancouver Island with Reforest, a platform dedicated to authentic climate change action through local reforestation projects.

Adds McLaren: “As a global brand, we have an ambitious goal: to plant over one million trees worldwide! One of our initiatives is right in our backyard – on Vancouver Island – and we’re thrilled it will resonate with our community in Canada.”

Santa Monica Travel & Tourism brings ‘Ken-ergy’ to Barbie screening

TORONTO — The fun vibe and bright colours of ‘Barbie’ provided the perfect backdrop for Santa Monica Travel & Tourism’s industry event.

The private movie screening, hosted at the Cineplex Varsity Cinema and VIP in Toronto, was prefaced by remarks from Santa Monica Travel & Tourism, represented in the Canadian market by Pulse Communications and Travel Marketing.

Santa Monica enjoys an ideal location between the Pacific Ocean and Los Angeles. The beaches are a big draw (including, of course, the Original Muscle Beach), as are the

Discover family paradise at Grand Palladium

Hotels & Resorts in Punta Cana

Grand Palladium Hotels & Resorts is proudly showcasing its luxurious properties in Punta Cana as the ultimate family-friendly destination, promising unforgettable adventures, pristine beaches, and worldclass service.

Set against the backdrop of Punta Cana’s coastline in the Dominican Republic, Grand Palladium Hotels & Resorts offers families a unique blend of relaxation, exploration, and curated experiences.

From the gentle caress of the Caribbean breeze to the golden sands that kiss the azure waters, Punta Cana is a gem, and Grand Palladium Hotels & Resorts is your client’s luxurious home within it. Palladium shared why families choose Grand Palladium in Punta Cana:

• Pristine Beachfront: The resorts provide direct access to some of Punta Cana’s most beautiful beaches, offering families endless opportunities for water sports, beach games, and relaxation.

• Family-Focused Amenities: With expansive family suites, kids’ clubs, and teen lounges, Grand Palladium ensures that travelers of all ages have their unique space while also offering venues and activities that bring families together.

• Culinary Delights for All Ages: Offering diverse dining options, the resorts cater to even the youngest of palates, ensuring that every meal is both a gourmet and family-friendly experience.

• Engaging Activities: From snorkeling and diving adventures in the crystal-clear waters to ecotours and cultural excursions, families can dive deep into the wonders of Punta Cana.

• Safety First: Prioritizing the safety and well-being of guests, Grand Palladium has implemented top-tier health and safety protocols, allowing families to focus on creating memories with peace of mind.

“Punta Cana is a haven of natural beauty and cultural richness. We, at Grand Palladium Hotels & Resorts, are excited to offer families an immersive experience in this tropical paradise, combined with the luxury and hospitality,” says the company.

Grand Palladium Hotels & Resorts champions luxury, relaxation, and adventure for all. With a presence in top global destinations, the brand has carved a niche for its unparalleled commitment to guest satisfaction and innovative holiday experiences.

More details are palladiumhotelgroup.com.

THE FUN VIBE OF ‘BARBIE’ WAS AN IDEAL SETTING FOR SANTA MONICA'S EVENT

world-class shopping and museum-hopping. Santa Monica is also a surfer’s paradise, and great for paddle boarding too. Visitors can also take advantage of running trails and a 35 km bicycle path, to truly experience the California lifestyle.

Especially compelling for Canadian visitors, Santa Monica also boasts more than 280 sunny days each year.

Santa Monica is 13 km north of LAX, and there are plenty of nonstop flights from various Canadian gateways via Air Canada, WestJet and Air Transat.

No fewer than eight neighbourhoods offer a diverse mix of shopping, dining, recreation and entertainment in Santa Monica. The city is also home to 41 hotels; most are

adjacent to or in walking distance of the beach. More than 400 restaurants offer dining opportunities galore in Santa Monica’s 21.5 square km, including Michelin-starred restaurants Pasjoli and Mélisse.

For more information on Santa Monica see santamonica.com.

Star Clippers offering air credit, free excursions on select Grand Voyages

MIAMI — Star Clippers has launched a new booking offer on select 2023 and 2024 Grand Voyages.

Guests booking select 2023 and 2024 Grand Voyages by Sept. 30 will receive a US$1,000 per cabin air credit plus two complimentary shore excursions. The offer is valid for residents of North, Central and South America only.

All three of Star Clippers’ sailing vessels will be offering Grand Voyages for the 2023 and 2024 season, all featuring a casual pace and visiting ports both large and small. They range from 13-19 days.

STAR CLIPPERS' ROYAL CLIPPER

Destination Britain North America trade event set for Sept. 7 - 10

TORONTO — Some 70 industry suppliers and more than 50 top buyers from North America are set to attend VisitBritain’s Destination Britain North America trade event, led by VisitBritain Chairman Nick de Bois CBE.

More than 2,500 one-to-one business appointments are set to take place during the three-day trade fair, being held in San Francisco from Sept. 7 - 10. North American travel buyers and media will have the chance to connect with British tourism suppliers to learn about the latest products and innovations on offer from across Britain’s tourism industry.

The British suppliers include hotels,

visitor attractions, destination management companies, tour and sightseeing operators and local destinations spanning the length and breadth of the nations and regions.

“VisitBritain’s flagship Destination Britain North America trade event has been a catalyst for new business for more than a decade and I am delighted to be leading this year’s mission,” said de Bois. “North America is driving tourism’s recovery in the UK and this is a timely opportunity for British travel suppliers and destinations to get their tourism products and services in front of top buyers and do business, boosting bookings.”

VisitBritain Executive Vice President for the Americas, Australia and New Zealand Paul Gauger said: “It is a true pleasure to have our Chairman, Nick de Bois CBE, leading us at Destination Britain North America this year. Working closely with international travel trade is crucial to selling travel to Britain and our priority now is to build on

the strong recovery we have seen.”

As well as doing business, delegates and media will hear about international travel market trends alongside seminars from London & Partners VisitEngland, VisitScotland and Visit Wales to boost knowledge of Britain as a visitor destination and drive urgency to visit.

Visitors from the USA, the UK’s largest and most valuable inbound tourism market, spent a record £6 billion in the UK in 2022, up 42% on 2019.

Canadian visitors also set a record for spending in the UK, £934 million in 2022, up 27% on 2019. This strong growth has continued into 2023. Flights bookings from North America to the UK are currently tracking up 15% compared to 2019.

VisitBritain has been making the most of this momentum with its multi-million pound GREAT Britain marketing campaign in Canada and the U.S., launched earlier this year.

NOTICE - VIRTUAL ANNUAL MEETING

TAKE NOTICE THAT the Annual Meeting of the members of the Travel Industry Council of Ontario (“TICO”) will be held online at 5:00 p.m. on Tuesday, September 26, 2023 for the purpose of:

(a) receiving the financial statements for the previous financial year, together with the Auditor’s Report;

(b) receiving and considering the Annual Report;

(c) appointing the auditors for the Corporation and authorizing the Board of Directors to fix the auditor’s remuneration;

(d) confirming amendments to By-Law No. One;

(e) electing directors; and

(f) transacting such other business as may properly come before the meeting.

The deadline for providing written notice of any motions to be made at the meeting has now passed.

All TICO Registrants and members of the public are invited to attend. Only members in good standing are entitled to participate in and vote at the meeting. Voting members and public guests are required to register in advance of the meeting at https://mecasm. com/webcasts/MTMy/tico-agm. Registration will close on September 22, 2023 at 5 p.m. We encourage you to login to the webcast platform to test your video prior to the meeting.

The materials for the meeting (Agenda, Minutes from the annual meeting on June 28, 2022, Business Plan, Annual Report containing the audited financial statements as at and for the fiscal period ended March 31, 2023, Amended By-law No. One, and Candidate Biographies for the Election of Directors) are available on TICO’s website (www.tico.ca).

Members who will not be attending the meeting are invited to submit written requests for proxies. The submission deadline for proxies is 4:30 p.m. on September 22, 2023.

DATED at Mississauga this 25th day of August, 2023. On behalf of the Board of Directors, Tracey McKiernan / Secretary

55 Standish Court, Suite 460, Mississauga, Ontario L5R 4B2 Tel: (905) 624-6241 Fax: (905) 624-8631 Toll-free: 1-888-451-TICO e-mail: tico@tico.ca Website: www.tico.ca