WORK INTEGRATED LEARNING PROGRAMME NORWICH BUSINESS SCHOOL & DEAKIN UNIVERSITY 26 NOVEMBER 9 DECEMBER 2017
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WELCOME
We are pleased to be hosting your two week programme and to welcome you to our beautiful campus university here in Norwich. We have prepared a stimulating programme for your two week study involving work based learning projects with four Norfolk organisations and we know you will have a fantastic time with us. This handbook is intended as a reference guide for our short-programme students and contains important information that you will need to know for the duration of your stay in Norwich. We hope you find the guide useful and that it answers some of the questions you may have during your time with us, but please ask us if you have any queries. The International Programmes Team is based in the Arts Hub in the centre of campus, highlighted on your first day, and will be a key point of contact for you during your stay. Please see our contact details on the back page of this handbook. We look forward to getting to know you and helping you have an experience to remember. Please come and say hello to me when you see me and let me know what you’re enjoying most! Dr Graham Manville, Director of Employability and Innovation Senior Lecturer in Business & Management Norwich Business School
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HETHEL ENGINEERING CENTRE Hethel Engineering Centre has long been an engine for economic growth and a recognised leader in the field of business incubation. Hethel Engineering Centre can be seen to directly contribute to the success of businesses that become tenants. Compared to the rest of Norfolk, Hethel Tenants are 44% more likely to make it to their 5 year of trading. Hethel Innovation is a key part of the Cambridge Norwich Technology Corridor which links the key technology hubs along the A11 and A14. This tech corridor will create over ÂŁ500m of innovation led growth investment. By bringing together this area of excellence there will be more opportunity for inward investment, job growth and business development creating much needed improvements to the wider community. Working hand in hand with other sector focused hubs, Hethel is positioning itself as the most reputable source of cross sector innovation strategy and support. Throughout the programme you will be visiting Hethel Engineering Centre to recieve your project brief, work on your projects, and present back to clients. On arrival at Hethel, please report to reception and ask for Alice Reeve, Innovation Manager.
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CONTENTS
Accomodation...................................................................................................................... p6 Internet & Mail..................................................................................................................... p7 Clothing.................................................................................................................................. p8 Norwich Business School..................................................................................................p9 Campus Facilities........................................................................................................ p10-13 Norwich.......................................................................................................................... p14-15 Cambridge & London...................................................................................................... p16 Norfolk & Suffolk.............................................................................................................. p17 Academic Information.................................................................................................... p18 Safety.....................................................................................................................................p19 Useful contacts.....................................................................................................Back page
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ACCOMMODATION
Students will be housed in our oncampus accommodation, Broadview Lodge. You will be provided with a towel, pillow, duvet and sheets/covers, so you don’t need to worry about bringing these.
Reception is open 8am-9pm every day except Saturday when it is open from 8am-6pm. When reception is closed, the black keyring on your room key will open the side door beside the reception front door when held against the sensor. If you require any assistance out of hours, please feel free to contact Campus Security on 01603 59 2352, or 2352 from the phone in your room.
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Please look after the key to your room as there will be a charge for a lost key, or if security have to let you in to your room repeatedly. Rooms are equipped with Freeview TV, tea and coffee making facilities and hair dryer. There is a mini fridge in each room, which you will be able to use to store food item. Please take a few minutes to read the fire alarm notices in your room to ensure you know what to do in the event of a fire. All residences are non-smoking areas; smoking and electronic cigarettes are not permitted in and within 5 metres of all UEA buildings.
INTERNET & MAIL Internet A wireless network is available for visitors and guests of the University to use. It is provided free of charge and is simple to setup and use. This service will provide speeds of up to 4Mbit/s per user with users allowed a maximum usage of 40GB per month when using The Cloud on the UEA campus.
The wireless network will be seen on devices as ‘_The Cloud’ and is provided by Sky who have a national network of locations where users can access this free wireless service. The Cloud can also be seen in places such as shopping centres like Chapelfield in Norwich, shops and restaurants such as NERO and Pizza Express as well as transport like First Great Western trains. How to connect: - Select ‘_The Cloud’ in your wifi settings on your phone - Open a web browser - You will be taken to a registration page where you need to enter your details, including your choice of username and password
Receiving mail UEA has a postal service that receives all the mail addressed to the University. You will need to collect any mail you receive during your time here from the Post Room, which is located on floor 01 of the Arts Building (below the Arts Hub/reception desk). The Post Room is open from Monday to Friday from 10am-4.30pm. Take some ID with you to collect your post. We recommend checking in at the Post Room if you are expecting a delivery. You should inform anyone who wants to send mail to you to address it as follows: [Your Full Name] Broadview Lodge [and room number] University of East Anglia Norwich Research Park Norwich, Norfolk NR4 7TJ UK If you wish to mail something during your time here, visit the on-campus Post Office which is located within The Shop.
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CLOTHING COLD WEATHER
The British weather can be very varied so we suggest bringing warm and waterproof layers with you, so you can stay warm and dry. This is especially important for our day trip to Cambridge where we will go for a punt on the River Cam (weather permitting).
BUSINESS ATTIRE
We recommend that you dress smartly throughout the programme, in particular when meeting with clients at Hethel Engineering Centre. This will not only make a good impression, but make you feel more confident when interacting with your clients!
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NORWICH BUSINESS SCHOOL WELCOME TO NORWICH BUSINESS SCHOOL
Norwich Business School at UEA proudly combines a reputation for internationally renowned research and unparalleled academic support for our students. Our research-inspired approach to teaching means our students benefit from the world-class research undertaken by our academic staff. We offer an outstanding academic experience that provides a platform to fully explore the influence of economic analysis. The School is home to nearly 1,000 undergraduate students, over 500 postgraduate students and more than 100 members of staff.
THOMAS PAINE STUDY CENTRE
The School is based in the Thomas Paine Study Centre (TPSC) which will also be your home while you are here. We would like to share the following information about the building with you: • A room has been reserved for you to work in – TPSC 2.05. This is the room you will have your introductory talk in. • The room will be accessible from 9am to 5pm each weekday. We do also have additional work space in TPSC. Please ask at the Reception Desk on the ground floor if required. • Outside of those hours other areas on campus will be available to work in, such as the Library. • The fire alarm system in TPSC is tested at 8.30am every Wednesday morning. If you hear the alarm at any other time please evacuate the building immediately via the nearest staircase. In TPSC there are staircases at both ends of the building as well as the main staircase in the middle of the building. • If you are in TPSC and need first aid please speak to Reception on the ground floor.
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CAMPUS FACILITIES
The Shop is located at the end of the Street furthest from the Square. The Shop sells just about anything you may need during your time here, including fresh fruit and vegetables, soft and alcoholic drinks as well as a range of household goods and toiletries. They also stock a variety of stationery items, greeting cards, gifts and a good range of UEA branded items to remember your time with us! The Shop is open Monday-Friday 7.30am-11pm, Saturday 9am-11pm, Sunday 10am-8.30pm. Within The Shop is a Post Office counter (open Monday-Saturday, 9am-5.30pm) where you can mail letters and parcels within the UK and internationally. Waterstones is a two-storey bookstore located on the corner nearest the Square. This is a great place to pick up any text books needed as well as a wide range of fiction and non-fiction books. They also stock many of the books of our famous Alumni, as well as greeting cards and gifts. Open weekdays 10am5.30pm, closed weekends.
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The Laundrette is located at the very end of the Street, next to The Shop, with both washing machines and tumble driers available. The Laundrette is open 24 hours a day with campus card access. You will need to pay using a Laundry card which you can purchase by contacting the International Programmes Team (see back cover of this handbook for details). Full instructions will be provided along with your card. Barclays Bank have a branch on campus. From here you can transfer money across bank accounts and use non-UK cash cards. Open 9.30am4.30pm Monday-Friday and closed on Wednesdays and weekends. There are also cashpoints/ATMs on The Street next to Ziggy’s. Most of the major banks in the UK have branches in Norwich, but please be aware that banks in the UK close on Sundays and often have shorter opening hours on Saturdays. There are several ATMS in Norwich City Centre.
CAMPUS FACILITIES
EATING ON CAMPUS
Please check your timetable of details of which meals are included in the programme and where they are based and note that some will be off-campus. Most of your breakfasts and dinners throughout the programme will be provided at INTO Café, which is located in the INTO building close to your accommodation. Open Monday-Friday, Breakfast 7.45-9.30am, Dinner 5-8pm. Saturday-Sunday Breakfast 8am-12pm. For weekday lunches on campus, you will be provided with a sQuid card (totalling £60) which can be used at the following outlets: Vista, Blend, Zest, Ziggy’s, Bio, Cafe 57, Modern Life Cafe. Please also use your sQuid card for dinner on Friday 1 December when INTO Café is closed. Please check the campus map provided in your welcome pack for locations of the outlets. Here is some information about our favourite places on campus where the sQuid card can be used.
Ziggy’s is located on the Street and is well known for providing the best coffee on campus. With comfy sofas and tables outside when it’s warm, it’s perfect for a quick coffee break. They also offer hot pies, fresh baguettes and delicious cakes. Open weekdays 8am–7pm, closed weekends. Zest is located on the ground floor of the catering building in The Square. It serves a selection of traditional English and continental breakfasts, as well as hot lunches and evening meals. Open weekdays, 7.30am-8pm, Saturday Sunday: 9.30am-4.30pm. Modern Life Café is located in the Sainsbury Centre for Visual Arts, and offer a selection of hot dishes with meat, fish or vegetarian options, freshly made sandwiches, soups, hot panini and a tempting range of homemade cakes, scones and cookies. Open weekdays 9am-6pm, weekends 10am-5pm.
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CAMPUS FACILITIES
The Lake and Bunnies Perfect for a lunchtime stroll, or an early morning jog, the lake on campus is a beautiful spot to visit.The beautiful parkland around UEA provides the perfect home for a variety of wildlife, most notably rabbits! You’ll see them everywhere across campus. Sainsbury Centre for Visual Arts (SCVA) Near the lake, the SCVA is a unique art gallery and museum on our campus. It houses artwork from all over the world, including Picasso drawings, Francis Bacon portraits and 1500 year old Mayan figures. Admission to the main exhibition is free! Open Tuesday - Friday 10am-6pm, Saturday and Sunday 10am5pm, closed Mondays.
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Sportspark The Sportspark provides students with one of the finest sports complexes in Britain, with facilities unrivalled at any other British university. Whether you’re an absolute beginner or a top performer, the outstanding facilities at the Sportspark are available for you. Facilities include a 50 metre Olympic swimming pool, climbing wall, dance studio, outdoor Astroturf pitches and tennis courts. Opening times and prices depend on the activity, please check the leaflets in your flat for more information or check their website. www.sportspark.co.uk The Square The Square really is the heart of the University, and makes an ideal meeting place as well as a great place to relax after classes!
CAMPUS FACILITIES Healthcare The NHS in England is a residencebased system, unlike many other countries, which have insurance-based healthcare systems. This means that all visitors to England may have to pay for NHS healthcare, depending on their circumstances.
If you are a visitor from the European Economic Area (EEA) and you fall ill or have a medical emergency during your temporary stay in England, then you’ll need a valid European Health Insurance Card (EHIC) issued by your home country. If you can’t show a valid EHIC, you may be charged for your treatment. If you are visiting England from a nonEEA country, even if you are a former UK resident, you need to ensure you are covered for healthcare through personal medical or travel insurance for the duration of your visit. Please check www.nhs.uk for further details about healthcare in the UK.
Dental Care If you need emergency dental care during your time at UEA, please let a member of staff know and we will assist with finding you a dentist. Boots Pharmacy/Chemist The pharmacy on campus is located next to the Medical Centre, which will dispense medicines on prescription. If you are covered by the NHS there is a set prescription charge of £8.60. Students not covered by the NHS will be required to pay the full cost of the medication. The pharmacy also stocks a large range of other common medicines. Open weekdays 8.30am-6pm, Saturdays 8.30am-12 noon, and closed on Sundays. Student Support If you are experiencing mental health or wellbeing difficulties, have concerns about academic skills, finance or a disability, please let a member of the International Programmes Team know, and we will help you to get support.
UEA Medical Centre T 0044 (0) 1603 251600 E umsuea@nhs.net The Medical Centre is located at the main entrance to the University, just on the right as you enter from Bluebell Road. It has a large team of Doctors and Nurses who administer general health care. Open weekdays 8.30am-6.30pm, Saturdays 8.30am-12 noon (pre-booked appointments only), and closed on Sundays.
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NORWICH Norwich is a wonderful city, with the perfect blend of modern and historic. The city centre is easy to explore on foot, and has the beautiful River Wensum at its heart. As well as being the most complete medieval city in the UK, it has a flourishing arts, music and cultural scene, superb independent as well as High Street shopping, lively restaurants, bars and nightlife. A great website for information about Norwich is: www.visitnorwich.co.uk
SHOPPING
Norwich has two large shopping malls; Chapelfield Shopping Centre and Castle Mall Shopping Centre. Both hold a variety of ‘highstreet’ shops and have a food court on the top level. Norwich Lanes sits adjacent to the main city centre and is home to some of the most creative independent retailers in the UK. This is the place to shop for a unique gift to take home! Norwich Market is England’s largest open air market, with over 190 stalls selling local produce, books, clothes and much more! Open daily 8.30am5.30pm, closed Sundays.
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ENTERTAINMENT
Norwich has several performing arts venues that will cater to all tastes. The Theatre Royal is our largest theatre and presents touring productions of drama, comedy and music. www.theatreroyalnorwich.co.uk The Norwich Playhouse is a smaller venue that often shows more unique and unusual performing arts shows. www.norwichplayhouse.co.uk Norwich Arts Centre is live music venue, concert hall and theatre located in an old church on St. Benedict’s Street. www.norwichartscentre.co.uk The Waterfront is a live gig venue near Riverside. A small and intimate venue meaning it’s a great space to see some well-known and up-and-coming bands! www.thewaterfront.ticketabc.com Riverside Entertainment is a large entertainment centre near the Railway Station. This hosts a range of restaurants, bowling, trampolining and the Odeon Cinema, which offers all the latest movies in 2D and 3D as well as some IMAX screenings. www.riversidenorwich.co.uk
NORWICH There is a Vue Cinema situated on the top floor of the Castle Mall, which is similar to the Odeon. For a unique cinema experience visit Cinema City, located in a 14th Century building on St. Andrews Street and showing both mainstream and independent films. www.picturehouses.com/cinema/ Cinema_City
The Forum is a public building in the middle of the city centre and home to the BBC studios. Open 7 days a week and often has free exhibitions, events and activities. Home to Norwich Tourist Information Centre and the Norfolk and Norwich Millennium Library - the most popular public library in the UK. If you fancy a different work location you can head to the Forum Library to study! www.theforumnorwich.co.uk Norwich City Sightseeing Bus - see the sights of the city from a different perspective, from on top of a red double decker bus! Your ticket is valid for 24 hours, so you can hop on and off as much as you like. Costing £8 for a student ticket, and the full tour lasts 45 minutes. Available hourly every day from 10:30am until 3:30pm, and departing from Theatre Street. www.city-sightseeing.com There are events happening on the UEA campus throughout your time here, check the University and Student Union websites for details. www.uea.ac.uk/events www.uea.su/tickets
HISTORICAL NORWICH
Norwich is lucky enough to have two Cathedrals - Norwich Cathedral (Church of England) and Cathedral Church of St John the Baptist (Roman Catholic). Both offer tours at certain times - check out their websites if you are interested. www.cathedral.org.uk www.sjbcathedral.org.uk Visible from the city centre is Norwich’s own Castle. Now a museum and art gallery, it is home to some of the most outstanding collections of fine art, archaeology and natural history. We will visit Norwich Castle with you during your programme. www.museums.norfolk.gov.uk Elm Hill is the city’s most famous medieval street, almost the same in appearance now as it was when most of its properties were last rebuilt, after the major fire of 1507. At that time it was home to prosperous merchants, craftsmen and civic dignitaries. This charming cobbled street was saved from demolition during slum clearance in the 1920s and is now home to a number of individual and speciality shops and cafes.
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CAMBRIDGE & LONDON CAMBRIDGE
As part of your programme we will take you on a day trip to Cambridge, the famous University city. We will start the day with a punt on the River Cam, an essential part of the Cambridge experience, where the guide will tell you about the history of the beautiful buildings you can see from the river. If the weather conditions are unsuitable for punting we will instead visit St John’s College. You will be provided with a £10 card to get food at any Pret a Manger cafe for lunch. You will then be free to explore Cambridge for the rest of the day and there is plenty to do. From enjoying the many beautiful museums and art galleries, or admiring the beautiful architecture and majestic college buildings. Explore quaint passages set around the historic market place and colleges, where a unique and relaxing shopping experience can be found. Find out more about things to do in Cambridge at: www.visitcambridge.org
LONDON
You may wish to visit our capital city during or after your programme with us. There is loads to do in London, from touring around famous landmarks, visiting museums and galleries, watching a theatre performance, spending the day shopping or eating at amazing restaurants. Find out more about things to do in London at: www.visitlondon.com
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NORFOLK & BEYOND You may also like to travel independently in Norwich, Norfolk and beyond! The bus is a good way to travel locally. Buses 25 and 26 connect the campus and the city centre, and will be pointed out during orientation. Timetables are found at most bus stops, and can be found online as well: www.firstgroup.com A great website for information about Norfolk is: www.visitnorfolk.co.uk
NORFOLK AND SUFFOLK
The Broads The Norfolk Broads are a series of rivers and broads (lakes), most of which are navigable. Wroxham makes for a great location for day boat hire as you have a selection of great Broads and even a nature trail to visit all within short cruising distance of the town. You can rent a boat for about ÂŁ50 for 3 hours. Southwold With its working lighthouse, beach huts, award-winning pier, busy harbour, cliff top cannon and of course the beach, Southwold is a quintessentially English resort town. The pier has classic English fish and chip restaurants, a retro arcade and novelty gift shops. The beach is wide, long and sandy. The quaint beach huts along the promenade make a great photo. The small town centre has mainly small, independent gift shops and boutiques, and many typical English pubs. Adnams brewery is also situated in the middle of the town which is open for tours.
Great Yarmouth Great Yarmouth is easily accessible by train or bus, you can set off down the seafront in search of seaside amusements, crazy golf, theme parks, bowling alleys and model villages, or stroll out to sea along the pier. Sheringham Once a small Norfolk fishing village and now a thriving seaside town which still has a historical and quaint English town feel. Sheringham is home of the North Norfolk Railway (The Poppy Line), which operates steam train rides. Sea, cliffs, fine sands and bracing air are some of the reasons why Sheringham is so popular with tourists to the area. You can easily travel further afield in the UK by train, bus or coach. Trains can be booked through Trainline and coaches can be booked through National Express or Megabus. www.thetrainline.com www.nationalexpress.com uk.megabus.com
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ACADEMIC INFO TEACHING AND LEARNING
Teaching and learning methods in the UK may be different from those you are used to. In the UK, emphasis is on the development of critical analysis and problem-solving skills, and students are expected to take a high level of responsibility for their own studies. Students will spend time working independently on topics set by teaching staff, discussing issues with other students or tutors in seminars, or working on projects with fellow students. Information on teaching methods is included in your induction.
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ATTENDANCE
Students are expected to attend all classes, except in the case of illness or other serious circumstances. Please inform the International programmes team (by email or telephone) if you need to miss a class due to illness or other reasons. Missing classes due to travel or for any other social reason is not acceptable. Students are also expected to arrive on time to classes and Hethel site visits throughout the programme.
STUDENT SUPPORT
If you do have any questions or are feeling unsure about the teaching and learning methods here at UEA, please talk to someone, whether that is an academic member of staff or a member of the International Programmes team.
SAFETY CAMPUS SECURITY
The University campus is generally a very safe place to be, though you should always take precautions such as: - Locking your doors and shutting windows. - Never leave your room key in your door. - Don’t allow people unknown to you into your accommodation. UEA’s Security team deal with issues of personal safety, criminal activity, disturbances and lost property, and staff patrol campus at night. On campus an emergency can be reported by dialling 01603 592222. Off campus you can contact the police, fire, ambulance or coastguard services by dialling 999.
SAFETY TIPS
Norwich is considered as a safe city in the UK. However we recommend that you use the same common sense that you would at home. Remember to: - Keep a copy of essential telephone numbers with you for emergencies. - Do not carry unnecessary amounts of cash. - If you mislay credit cards, or have them stolen, cancel them at once. Make sure you know how to do this.
BEING SAFE OFF CAMPUS
We recommend that you: - Ensure you have our emergency contact numbers listed in your mobile telephone. - Go out in a group, especially at night. - Do not arrange to go on your own to meet people you do not know. - Keep to main streets and well-lit areas. - Look out for your friend. - If you choose to go out alone, tell someone where you are going and when you plan to be back. - Carry friends’ mobile numbers, or in your mobile phone address book. - Always have a spare £10.00 and taxi number in case of emergencies, so you can get back to campus.
TAXIS
Never get in an unlicensed vehicle, feel free to ask the taxi driver for a look at their ID before you get into a cab – if they are genuine then they will not be offended. Black taxi cabs are clearly recognisable. Other firms will have their company name on the side. Our preferred private taxi companies are: - ABC 01603 666333 - Enterprise 01603 868788 - Goldstar 01603 700700 Buses (numbers 25 and 26) travel to and from campus frequently throughout the day and evening. Our staff will be able to show you the bus stops and how often they run.
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USEFUL CONTACTS INTERNATIONAL PROGRAMMES TEAM
There will be a member of staff at the Study Abroad desk (Arts Hub) throughout the programme during office hours (9am - 5pm). Please ask there to speak to a member of the International Programmes team if you need assistance. During office hours we can also be contacted via telephone and email: T 0044 (0) 1603 592255 E cipo@uea.ac.uk If you need urgent help out of office hours, please phone Claire Arnup on 0044 (0) 7717 806588.
UEA SECURITY
Security Officers work on campus 24 hours a day and are based in the Registry, 7am-7pm, Monday-Friday. Outside of these hours they are based in the Security Lodge. Campus security provides: - Campus patrol - First aid cover - Assistance if you lock yourself out of your room or if there is a problem in your residence with electrics, water or heat. Emergency UEA security contact T 0044 (0) 1603 592222 Non-emergency UEA security contact T 0044 (0) 1603 592352 E security@uea.ac.uk
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OFF CAMPUS EMERGENCY SERVICES
If you are off campus and require the emergency services (police, fire brigade or ambulance), dial 999 from any phone. You can also call 111 if it is not a lifethreatening situation but you need medical related information, or 101 to contact the police in a non-emergency situation. These calls are all free.