Work Integrated Learning Programme 2018 Handbook

INTERNATIONAL PROGRAMMES AT UEA

WORK INTEGRATED LEARNING PROGRAMME 2018 NORWICH BUSINESS SCHOOL AND DEAKIN UNIVERSITY

NORWICH ENGLAND

WELCOME

We are pleased to be hosting your two week programme and to welcome you to our beautiful campus university here in Norwich. We have prepared a stimulating programme for your two week study involving work based learning projects with four Norfolk organisations and we know you will have a fantastic time with us.

This handbook is intended as a reference guide for our short-programme students and contains important information that you will need to know for the duration of your stay in Norwich. We hope you find the guide useful and that it answers some of the questions you may have during your time with us, but please ask us if you have any queries.

The International Programmes Team is based in the Arts Hub in the centre of campus, highlighted on your first day, and will be a key point of contact for you during your stay. Please see our contact details on the back page of this handbook.

We look forward to getting to know you and helping you have an experience to remember. Please come and say hello to me when you see me and let me know what you’re enjoying most!

Dr Graham Manville, Director of Employability and Innovation Senior Lecturer in Business & Management Norwich Business School

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WELCOME TO UEA CONTENTS 4 5 6 8 9 10 14 15 16 19 21 22 23 -

Norwich Business School Hethel Engineering Centre Consultancy Projects Accommodation Internet & Mail Campus Facilities Laundry Transport Norwich: A Fine City The UK and Europe Academic Information Departures Testimonials Useful contacts (back page) facebook.com/ueaissofficial Instagram and Twitter @uea_iss

INTERNATIONAL PROGRAMMES AT UEA

NORWICH BUSINESS SCHOOL WELCOME TO NORWICH BUSINESS SCHOOL Norwich Business School at UEA proudly combines a reputation for internationally renowned research and unparalleled academic support for our students.

Our research-inspired approach to teaching means our students benefit from the world-class research undertaken by our academic staff.

We offer an outstanding academic 4 experience that provides a platform to fully explore the influence of economic analysis.

The School is home to nearly 1,000 undergraduate students, over 500 postgraduate students and more than 100 members of staff.

THOMAS PAINE STUDY CENTRE The School is based in the Thomas Paine Study Centre (TPSC) which will also be your home while you are here.

We would like to share the following information about the building with you: • Rooms have been reserved for you to work in TPSC, please check your timetable for details • The rooms will be accessible from 9am to 5pm each weekday.

• Outside of those hours other areas on campus will be available to work in, such as the Library.

• The fire alarm system in TPSC is tested at 8.30am every Wednesday morning.

If you hear the alarm at any other time please evacuate the building immediately via the nearest staircase.

In TPSC there are staircases at both ends of the building as well as the main staircase in the middle of the building.

• If you are in TPSC and need first aid please speak to Reception on the ground floor.

Hethel Engineering Centre has long been an engine for economic growth and a recognised leader in the field of business incubation. Hethel Engineering Centre can be seen to directly contribute to the success of businesses that become tenants. Compared to the rest of Norfolk, Hethel Tenants are 44% more likely to make it to their 5 year of trading.

Hethel Innovation is a key part of the Cambridge Norwich Technology Corridor which links the key technology hubs along the A11 and A14. This tech corridor will create over ÂŁ500m of innovation led growth investment. By bringing together this area of excellence there will be more

INTERNATIONAL PROGRAMMES AT UEA

HETHEL ENGINEERING CENTRE

opportunity for inward investment, job growth and business development creating much needed improvements to the wider community. Working hand in hand with other sector focused hubs, Hethel is positioning itself as the most reputable source of cross sector innovation strategy and support.

Throughout the programme you will be visiting Hethel Engineering Centre to recieve your project brief, work on your projects, and present back to clients.

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CONSULTANCY PROJECTS HETHEL INNOVATION Hethel Innovation is an innovation and incubation specialist. Our purpose is to grow the knowledge economy by focusing on 5 key areas which we believe are key to delivering real economic development and growth: • Innovation & Commercialisation • Enterprise & Growth • Industrial Strategy & Emerging Sectors • Productivity & Performance • Competitiveness & Trade

6 Our vision is to create an environment in which communities are inspired and enabled to solve their own challenges, to provide opportunities for training, jobs, investment, and growth. Through our consultancy, we deliver: • Sector focused incubators, parks, networks, sectors & clusters • Economic Development & growth, through enterprise, innovation, skills, technology development • Business start-up & accelerating business growth programs • Engagement with local community groups • A raise in aspirations through cross generational facilitation • Sites through connecting to growth corridors and building additional capacity • The knowledge economy, by future gazing as a thinktank

CUSTOMISED Customised are one of the most innovative Smart Home installation businesses in the UK. Since 2011 we have pioneered a sensibly priced approach to technology installation using our experience of working in period homes, new construction and renovations.

We are professional installers of technology for homes. We create homes that are personalised to our customers.

Our smart home systems are designed around the way they live.

With a focus on IoT and voice assistants, Customised are pioneering a new approach smart home. By using recognisable, readily available smart home ‘gadgets’ that can be fully integrated, we can achieve all the features and more of a traditional, wired home automation system, but for a fraction of the cost and in a fraction of the time.

The focus of smart home is no longer for the top 1% of homes, it is accessible and achievable for the masses. Customised want to make smart home the new normal and develop volume market demand. This is a new approach to smart home and one which started in the UK here in Norfolk.

We call it Smart Home with Ease.

From design, material procurement, Kitting, Manufacturing, through to Endcustomer Order Fulfilment, product returns, warranty, repair and re-supply.

We have recognised that there is a growing demand for a technical service that can at least match that of the larger Corporate enterprises, yet offer an element of flexibility and customer service that these larger competitors could never match.

Vanilla assists in implementing opportunities with a dedicated account management team, offering best practice, then working to implement achievable time-frames and financial targets. The evaluation process to achieve a first-class traceable supply chain will naturally reduce the number of vendors allowing cost savings including reduced administration, handling and invoice cost as well as increasing availability and performing a full audit of suppliers.

LINTOTT CONTROL SYSTEMS LIMITED Lintott Control Systems Limited is a pioneering customer-centric & multiaward winning Process Solutions Provider.

The Company specialises in the design, manufacture & after-care of factory-built, packaged Water & Wastewater Treatment Systems, Process Software / Systems Integration, & Electrical Control Panels.

The primary objective is to redefine standards, continually creating value & delivering simplicity. This seeks to realise Lintott’s Vision to be “the first choice supplier – every time”. In addition to standard customisable solutions, digital connectivity provides clients with reduced lead-times & ever-smarter solutions.

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VANILLA Vanilla provide complete end-toend, world-class supply-chain and manufacturing services to some of the World’s largest & smallest, always qualitydemanding businesses, globally.

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INTERNATIONAL PROGRAMMES AT UEA

ACCOMMODATION You will be staying in our on-campus accommodation, Broadview Lodge.

You will be provided with a towel, pillow, duvet and sheets/covers, so you don’t need to worry about bringing these.

Reception is open 8am-9pm every day except Saturday when it is open from 8am6pm. When reception is closed, the black keyring on your room key will open the side door beside the reception front door when held against the sensor.

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If you require any assistance out of hours, please feel free to contact Campus Security on 01603 59 2352, or 2352 from the phone in your room.

Please look after the key to your room as there will be a charge for a lost key, or if security have to let you in to your room repeatedly.

Rooms are equipped with Freeview TV, tea and coffee making facilities and hair dryer.

There is a mini fridge in each room, which you will be able to use to store food items.

Please take a few minutes to read the fire alarm notices in your room to ensure you know what to do in the event of a fire.

All residences are non-smoking areas; smoking and electronic cigarettes are not permitted in and within 5 metres of all UEA buildings.

INTERNET A wireless network is available for visitors and guests of the University to use. It is provided free of charge and is simple to setup and use. This service will provide speeds of up to 4Mbit/s per user with users allowed a maximum usage of 40GB per month when using The Cloud on the UEA campus.

The wireless network will be seen on devices as ‘_The Cloud’ and is provided

by Sky who have a national network of locations where users can access this free wireless service. The Cloud can also be seen in places such as shopping centres, shops, restaurants and transport.

How to connect: - Select ‘_The Cloud’ in your wifi settings on your phone - Open a web browser - You will be taken to a registration page where you need to enter your details, including your choice of username and password

RECEIVING MAIL UEA has a postal service that receives all the mail addressed to the University.

You will need to collect any mail you receive during your time here from the Post Room, which is located on floor 01 of the Arts Building (below the Arts Hub/reception desk). The Post Room is open from Monday to Friday from 10am4.30pm.

You should inform anyone who wants to send mail to you to address it as follows: [Your Full Name] Broadview Lodge [and room number] University of East Anglia Norwich Research Park Norwich, Norfolk NR4 7TJ UK If you wish to mail something during your time here, visit the Post Office based in The Shop here on campus.

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INTERNET AND MAIL

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INTERNATIONAL PROGRAMMES AT UEA

CAMPUS FACILITIES THE SHOP Located at the end of the Street furthest from the Square, The Shop sells just about anything you may need during your time here. Fresh fruit and vegetables, soft and alcoholic drinks as well as a range of household goods and toiletries, they also stock a variety of stationery items, greeting cards, gifts and a good range of UEA branded items to remember your time with us! Within The Shop is a Post Office counter where you can mail letters and parcels within the UK and internationally. www.uea.su/union/openinghours

BARCLAYS BANK 10 From here you can transfer money across bank accounts and use non-UK cash cards. Open 9.30am-4.30pm, closed on Wednesdays and weekends. There are also cashpoints/ATMs on The Street next to Ziggy’s.

Most of the major banks in the UK have branches in Norwich, but please be aware that banks in the UK close on Sundays and often have shorter opening hours on Saturdays. There are several ATMS in Norwich City Centre.

THE LAUNDRETTE Located at the very end of the Street, next to The Shop, with both washing machines and tumble driers available. The Laundrette is open 24 hours a day with campus card access. You will need to pay using a Laundry card which you can purchase with cash at the International Summer School Hub desk. See full instructions on p 10.

WATERSTONES A two-storey bookstore located on the corner nearest the Square. This is a great place to pick up any text books needed as well as a wide range of fiction and nonfiction books. They also stock many of the books of our famous Alumni, as well as greeting cards and gifts. www.waterstones.com/bookshops/uea MULTIFAITH CENTRE The spiritual meeting place and community centre on campus. A safe place, where no-one will bother if you do not want to be bothered, and where belief is not a prerequisite for any activity. Open from 10 am to 4pm, Monday to Friday. Tea and coffee are available all day for 30p a cup. www.uea.ac.uk/multifaith

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EATING ON CAMPUS

During your programme your weekday breakfasts and lunches are provided at the INTO Canteen, which is based in the INTO building close to your accommodation, and serves hot, healthy meals three times daily, as well as tea, coffee, and snacks all day. It’s open 365 days a year, and offers a range of vegetarian, halal, British, European and Asian meals.

If you wish to grab a coffee or eat out in the evenings, then there are plenty of options on campus, and here are some of our favourites. Check the UEA webpages for opening times.

ZIGGY’S Well known for providing the best coffee on campus. Located on the Street and with comfy sofas and tables outside, it’s perfect for a quick coffee break. They also offer hot pies, fresh baguettes and delicious cakes.

ZEST Located on the ground floor of the catering building in The Square, serving a selection of hot evening meals.

SPORTSCAFÉ Located in the Sportspark and serves a great selection of hot and cold meals throughout the day including the famous SP ‘all day’ breakfast, salads, burgers, pizzas, curries, and jacket potatoes. www.sportspark.co.uk/join-in/sportscafe MODERN LIFE CAFÉ Based at the Sainsbury Centre for Visual Arts, and offers a selection of hot dishes with meat, fish or vegetarian options, freshly made sandwiches, soups, hot panini and a tempting range of homemade cakes, scones and cookies. www.scva.ac.uk/visit/modern-life-cafe UEASU The student union building is next to the square and has a cafe and two bars. Unio café is located on the first floor is perfect for grabbing a takeaway sandwich/coffee between classes! The main SU Bar is located on the ground floor. www.uea.su/union/openinghours/

INTERNATIONAL PROGRAMMES AT UEA

CAMPUS FACILITIES

THE LAKE AND BUNNIES Perfect for a lunchtime stroll, or an early morning jog, the lake on campus 12 is a beautiful spot to visit. The beautiful parkland around UEA provides the perfect home for a variety of wildlife, most notably rabbits! You’ll see them everywhere across campus.

SAINSBURY CENTRE FOR VISUAL ARTS Near the lake, the SCVA is a unique art gallery and museum on our campus. It houses artwork from all over the world, including Picasso drawings, Francis Bacon portraits and 1500 year old Mayan figures.

Admission to the main exhibition is free!

Closed on Mondays. www.scva.ac.uk

SPORTSPARK The Sportspark provides students with one of the finest sports complexes in Britain, with facilities unrivalled at any other British university. Whether you’re an absolute beginner or a top performer, the outstanding facilities at the Sportspark are available for you. Facilities include a 50 metre Olympic swimming pool, climbing wall, dance studio, outdoor Astroturf pitches and tennis courts. Opening times and prices depend on the activity, please check their website for more details. www.sportspark.co.uk THE SQUARE The Square really is the heart of the University, and makes an ideal meeting place as well as a great place to relax after classes!

If you are a visitor from the European Economic Area (EEA) and you fall ill or have a medical emergency during your temporary stay in England, then you’ll need a valid European Health Insurance Card (EHIC) issued by your home country. If you can’t show a valid EHIC, you may be charged for your treatment.

If you are visiting England from a nonEEA country, even if you are a former UK resident, you need to ensure you are covered for healthcare through personal medical or travel insurance for the duration of your visit.

Please check www.nhs.uk for further details about healthcare in the UK. UEA MEDICAL CENTRE T 0044 (0) 1603 251600 E umsuea@nhs.net www.umsuea.co.uk The Medical Centre is located at the main entrance to the University, just on the right as you enter from Bluebell Road. It has a large team of Doctors and Nurses who administer general health care. Open weekdays 8.30am-6.30pm, Saturdays 8.30am-12 noon (pre-booked appointments only), and closed on Sundays.

DENTAL CARE If you need emergency dental care during your time at UEA, please let a member of staff know and we will assist with finding you a dentist.

BOOTS PHARMACY/CHEMIST The pharmacy on campus is located next to the Medical Centre, which will dispense medicines on prescription. If you are covered by the NHS there is a set prescription charge of £8.60. Students not covered by the NHS will be required to pay the full cost of the medication. The pharmacy also stocks a large range of other common medicines. Open weekdays 8.30am-6pm, Saturdays 8.30am-12 noon, and closed on Sundays.

INTERNATIONAL PROGRAMMES AT UEA

HEALTHCARE The NHS in England is a residence-based system, unlike many other countries, which have insurance-based healthcare systems.

This means that all visitors to England may have to pay for NHS healthcare, depending on their circumstances.

STUDENT SUPPORT SERVICE If you are experiencing mental health or wellbeing difficulties, have concerns about academic skills, finance or a disability, please let a member of the International Programmes Team know, and we will help 13 you to get support.

INTERNATIONAL PROGRAMMES AT UEA

LAUNDRY

To use the Laundrette, you will need to pay using a Laundry Top-Up Card. The system used here at UEA is managed by Circuit. www.circuit.co.uk

COSTS Wash £2.80 Super Wash £3.30 Dry - £2.00 for 50 minutes

LAUNDRY CARDS Laundry cards can be bought with cash from the Reception Desk in the Arts Hub. The laundry cards cost £13, which includes £10 of credit and a £3 deposit. The cards should be returned at the end of the programme, and you will have your £3 deposit returned.

HOW TO DO YOUR LAUNDRY There are posters in the laundrette with instructions and information about using the washing and drying machines.

TOPPING UP If you need to put more money on your 14 laundry card, you can either top up your card online, or visit the Reception Desk with cash and we will top it up for you. If you choose to top up online, you will need to create a Circuit account. Please make sure your selected laundrette is University Of East Anglia, The Street.

The minimum amount needed to top up is £5. Whether you top up online or with cash at the reception desk, you will be provided with a code that you will need to use to activate the top up in the laundrette.

You can also purchase a blank card for £3 at the machine in the laundrette.

To use the washing machine, you will also need laundry detergent (soap) in either powder or tablet form. We have provided a small box of washing powder for each flat to start you off!

You can find further information and easyto-follow washing and drying instructions on the Circuit website. You can also phone Circuit for help on this number: 0044 (0) 1422 820360.

If you have any questions you can always come to our reception desk - we’re happy to help!

We have arranged two inclusive social trips for you, but we encourage you to make the most of your time here, and explore Norwich, Norfolk and beyond! You can easily travel in the UK by bus, train or coach.

Please just ask if you have any questions about transport and travel during your time at UEA. BUSES Buses 25 and 26 connect the campus and the city centre, and will be pointed out during orientation. A timetable is also included in your welcome pack, and you can purchase a month bus ticket on the UEA Store.

You will need cash to buy a ticket on the bus, or can pre-purchase tickets on the First Bus app. Check out the First Bus website for transport in Norfolk and Suffolk. www.firstgroup.com/norfolk-suffolk

TAXIS Black taxicabs are clearly recognisable around the city centre. From UEA you will need to call a private hire taxi firm, local companies include: - ABC 01603 666333 - Enterprise 01603 868788 - Goldstar 01603 700700

INTERNATIONAL PROGRAMMES AT UEA

TRANSPORT

TRAINS OR COACHES To travel further afield in the UK, trains can be booked through Trainline and coaches can be booked through National Express or Megabus. There are coach stops for both National Express and Megabus here on the UEA campus, and Norwich Railway Station 15 is just a short bus journey away. www.thetrainline.com www.megabus.co.uk www.nationalexpress.com

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NORWICH: A FINE CITY Regularly voted one of the friendliest, happiest and safest places to live in the UK, Norwich is a vibrant city with a lively and unique character. The bustle of Norwich is just a short bus journey from campus and offers plenty to inspire and entertain, no matter how diverse your interests. Once there, the city centre is easy to explore on foot, and is the perfect blend of modern and historic.

Find out more: www.visitnorwich.co.uk

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SHOPPING, FOOD AND DRINK Norwich is full of great shops, cafĂŠs, bars, tearooms and restaurants.

There are two large shopping centres, intu Chapelfield and Castle Mall, which host many well-known British and international shops and restaurants.

Norwich also offers unique shopping experiences; the city proudly supports independently owned businesses, mostly located in the medieval Norwich Lanes.

Visit the Lanes for exclusive fashion, music and gift options, or for a cup of tea away from the buzz of the city centre.

Norwich Market is one of the oldest and largest outdoor markets in the UK, hosting 189 stalls, which sell a vast range of goods and services, including new and vintage fashion, crafts, gifts and flowers. It is also a great place to get lunch, with market stalls offering a range of traditional British dishes and international cuisine. Open daily 8.30am-5.30pm, closed Sundays.

CULTURE The city has a thriving performing arts scene that caters for all tastes.

The Theatre Royal is our largest theatre and presents touring productions of drama, comedy and music. www.theatreroyalnorwich.co.uk The Norwich Playhouse is a smaller venue that often shows more unique and unusual performing arts shows. www.norwichplayhouse.co.uk Norwich Arts Centre is a live music venue, concert hall and theatre located in a 15th century church on St. Benedict’s Street. www.norwichartscentre.co.uk The Waterfront is a live gig venue near Riverside. A small and intimate venue meaning it’s a great space to see some well-known and up-and-coming bands! https://thewaterfront.ticketabc.com/ venues/thewaterfront/ Norwich is home to four cinemas, including the independent Cinema City, which we will visit for one of our inclusive socials.

Cinema City is located in a 14th Century building and offers great student discounts, and shows not only the latest releases, but also classic, independent and international films. www.picturehouses.com

Norwich City Sightseeing Bus - see the sights of the city from a different perspective, from on top of a red double decker bus! Your ticket is valid for 24 hours, so you can hop on and off as much as you like. Costing £10 for a student ticket, and the full tour lasts 45 minutes.

Available hourly every day from 10:30am until 3:30pm, and departing from Theatre Street. www.city-sightseeing.com

INTERNATIONAL PROGRAMMES AT UEA

NORWICH: A FINE CITY

The Forum is a public building in the middle of the city centre and home to the BBC studios. Open 7 days a week and often has free exhibitions, events and activities.

17 Home to Norwich Tourist Information Centre and the Norfolk and Norwich Millennium Library - the most popular public library in the UK. If you fancy a different work location you can head to the Forum Library to study! www.theforumnorwich.co.uk Riverside Entertainment is a large entertainment centre near the Railway Station. This hosts a range of restaurants, bowling, trampolining and the Odeon Cinema, which offers all the latest movies in 2D and 3D as well as some IMAX screenings. www.riversidenorwich.co.uk There are events happening on the UEA campus throughout your time here, check www.uea.ac.uk/events for details.

INTERNATIONAL PROGRAMMES AT UEA

HISTORIC NORWICH Norwich is the perfect destination for those wishing to immerse themselves in the rich cultural heritage and diversity of the British Isles. The city centre is host to cobbled streets, medieval churches, hidden courtyards, and timber framed medieval buildings.

Norwich is lucky enough to have two Cathedrals - Norwich Cathedral (Church of England) and Cathedral Church of St John the Baptist (Roman Catholic). Both offer tours at certain times - check out their websites if you are interested. www.cathedral.org.uk www.sjbcathedral.org.uk

Visible from the city centre is Norwich’s 18 own Castle. Now a museum and art gallery, it is home to some of the most outstanding collections of fine art, archaeology and natural history. Open Monday to Saturday, 10am-5pm, Sunday 1-5pm. The entrance fee is £8.70 for a student but if you go an hour before closing, it costs only £2! www.museums.norfolk.gov.uk Elm Hill is the city’s most famous medieval street, almost the same in appearance now as it was when most of its properties were last rebuilt, after the major fire of 1507.

At that time it was home to prosperous merchants, craftsmen and civic dignitaries.

This charming cobbled street was saved from demolition during slum clearance in the 1920s and is now home to a number of individual and speciality shops and cafes.

Norfolk is the county which Norwich is based in, and Suffolk is the adjoining county. Both offer beautiful and traditional countryside, unspoilt market towns, medieval villages and stately homes. Here are some of our favourite places to visit.

GREAT YARMOUTH Great Yarmouth is easily accessible by train or bus, you can set off down the seafront in search of seaside amusements, crazy golf, theme parks, bowling alleys and model villages, or stroll out to sea along the pier.

SHERINGHAM Once a small Norfolk fishing village and now a thriving seaside town which still has a historical and quaint English town feel.

Sheringham is home of the North Norfolk Railway (The Poppy Line), which operates steam train rides. Sea, cliffs, fine sands and bracing air are some of the reasons why Sheringham is so popular with tourists to the area.

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NORFOLK AND SUFFOLK

19 THE BROADS The Norfolk Broads are a series of rivers and broads (lakes), most of which are navigable. Wroxham makes for a great location for day boat hire as you have a selection of great Broads and even a nature trail to visit all within short cruising distance of the town. You can rent a boat for about ÂŁ50 for 3 hours.

SOUTHWOLD With its working lighthouse, beach huts, award-winning pier, busy harbour, cliff top cannon and of course the beach, Southwold is a quintessentially English resort town. The pier has classic English fish and chip restaurants, a retro arcade and novelty gift shops. The beach is wide, long and sandy. The quaint beach huts along the promenade make a great photo.

The small town centre has mainly small, independent gift shops and boutiques, and many typical English pubs. Adnams brewery is also situated in the middle of the town which is open for tours. www.visitnorfolk.co.uk www.visitsuffolk.com

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THE UK AND EUROPE LONDON

The capital city of England is less than two hours from Norwich by direct train, meaning it is perfect for a day trip.

Once there you can purchase a one-day travel card that entitles you to unlimited travel across the city on the London underground/overground services and buses.

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There is loads to do in London, from touring around all of the famous landmarks, to visiting museums and galleries, catching a theatre performance, or spending the day shopping and eating at amazing restaurants. www.visitlondon.com

EUROPE

It is relatively easy and inexpensive to get to other European countries from the UK. A useful website to look for flights is Skyscanner, and for accommodation is Hostelworld. www.skyscanner.net www.hostelworld.com Before travelling to Britain or from Britain to another country, ensure that you have met the requirements for customs. It is also advisable to carry your offer letter with you when you travel abroad in case you are required to produce proof of where you are staying in the UK. If in any doubt about being permitted re-entry into the UK check with the UEA International Student Advisory Team before you book any travel: isat@uea.ac.uk

TEACHING AND LEARNING Teaching and learning methods in the UK may be different from those you are used to. In the UK, emphasis is on the development of critical analysis and problem-solving skills, and students are expected to take a high level of responsibility for their own studies.

INTERNATIONAL PROGRAMMES AT UEA

ACADEMIC INFORMATION ATTENDANCE Students are expected to attend all classes, except in the case of illness or other serious circumstances. Please inform the International Programmes Team (by email or telephone) if you need to miss a class due to illness or other reasons.

Students will spend time working independently on topics set by teaching staff, discussing issues with other students or tutors in seminars, or working on projects with fellow students.

Missing classes due to travel or for any other social reason is not acceptable.

Students are also expected to arrive on time to classes and trips throughout the programme, particularly when travelling to Hethel Engineering Centre.

If you do have any questions or are feeling unsure about the teaching and learning methods here at UEA, please talk to someone, whether it is your programme lead or International Programmes team.

BUSINESS ATTIRE We recommend that you dress smartly throughout the programme, in particular when meeting with clients at Hethel Engineering Centre.

This will not only make a good impression, but make you feel more confident when interacting with your clients!

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DEPARTURES Although we don’t want to think about it just yet, your programme will come to an end on Saturday 24 November! Here are some things to consider regarding leaving campus.

CHECKING OUT Check out of your accommodation at 10.00am and leave key with reception.

You can leave your luggage at Broadview Lodge if you wish, before proceeding to Congregation Hall to board private coach transfer to London Heathrow, departing at 15.00. Estimated 3 hours journey from Norwich to London Heathrow. The coach will drop off directly at the entrance to 22 Terminal 3 for flight EK006 departing at 22.00. Students can easily transfer to central London by train from Heathrow.

We would recommend joining the transfer if you plan to visit London after the programme.

If you are not joining the private transfer, and would like advice on travel in the UK and beyond, see p 15-16 of this handbook, and just ask if you have any questions.

You will need to check out of your accommodation by 10am, and leave your keys with reception too. Reception will be open from 8am, but if you are departing earlier you can leave your key in a drop box.

DONATING UNWANTED ITEMS If you have any items that you have purchased while in the UK, or brought with you for the programme, that you don’t want to take home with you, then you are able to donate them on campus.

There is a campus donation point which is in front of the Dr Bike Repair Centre, behind Congregation Hall (not far from Broadview Lodge!). The collection points are organised by the charity British Heart Foundation, they are bright red and hard to miss!

Items welcomed for donation include accessories and bags, artwork, clothes, cookware, collectables, crockery, jewellery, laptops and mobile phones. At the start of the next academic year, British Heart Foundation will run a pop-up shop for new students offering essential items including kitchen equipment and warm clothing.

DONATING LEFTOVER FOOD If you have any items of non-perishable, unopened food that you want to donate before leaving campus, there is a basket in The Shop where you can leave them.

They will then be taken to food bank, and distributed to those who have difficulty purchasing enough food to avoid hunger.

We would love to hear your feedback about the programme, to find out more about what you have enjoyed about your time at UEA, in Norwich and the UK. Your testimonials and feedback will help us to improve the programme and to promote to future students.

There will be an opportunity to fill in a feedback form, but if anything comes to mind throughout or after the programme, please do let us know!

UEA BRILLIANT ABROAD BLOG Have you checked out the UEA Brilliant Abroad blog? You can find lots of blog posts written by international students who have studied at UEA, and from UEA students who have studied abroad. ueaontheroad.wordpress.com If you write an article to be published on the blog during or after the programme, we will send you a UEA branded hoodie, t-shirt or long sleeved top!

Blog entries should be around 500 words, or 3 paragraphs long. You can write about anything you want relating to your time here at UEA or your experience with studying abroad.

Please include minimum one picture (preferably with you in it), but the more photos the better.

Please submit your blog posts to us via email at cipo@uea.ac.uk, preferably with the wording in a Word document and the images attached in the email.

PERSONAL BLOGS Do you have your own personal blog where you will be sharing your experiences? Please feel free to share the link with us, and we will be happy to share some of your posts about the your programme on our social media channels.

SOCIAL MEDIA If you are sharing photos of your time here at UEA, please tag us in your photos @uea_iss on twitter and instagram.

PHOTOGRAPHS AND FILMING Photographs and filming will be taken throughout the programme, for reports and for promotional use. We hope you are happy for us to use your image in this way, but if not then please just speak with a member of staff.

INTERNATIONAL PROGRAMMES AT UEA

TESTIMONIALS

USEFUL CONTACTS INTERNATIONAL PROGRAMMES TEAM

Claire Arnup - International Programmes Manager Roanne Ephithite - International Programmes Coordinator T 0044 (0) 1603 592255 E cipo@uea.ac.uk

There will be a member of staff available on the Study Abroad desk (Arts Hub) MondayFriday, 12-2pm, throughout the programme and while you are on campus.

If you need urgent help out of office hours, please phone 0044 (0) 7717 806588.

You can also text or use WhatsApp if you prefer.

UEA SECURITY

Emergency UEA security contact T 0044 (0) 1603 592222 Non-emergency UEA security contact T 0044 (0) 1603 592352 E security@uea.ac.uk Staff are also available at The Lodge from 6am - 9pm, Monday to Friday. There is an SOS box next to the lodge at other times.

OFF CAMPUS EMERGENCY SERVICES Police, Fire or Ambulance.

Dial 999 from any phone.

You can call 111 if it is not a life-threatening situation but you need medical advice, or 101 to contact the police in a nonemergency situation. These calls are free.

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