Compliment Book Hospital of St Cross

Compliments from our service users at the Hospital of St. Cross

Cedar Ward “Very kind, competent staff especially Cat and Maggie on Bay 3 Cedar Ward. They were so busy but always made time to answer any questions and help with any practical problems.”

“On the whole a pleasant experience. Staff on Cedar Ward very helpful and pleasant at all times. Food good.”

“The staff were very friendly and knowledgeable and nothing was too much trouble done with a smile.”

“I cant praise all the staff highly enough. The treatment administered and the care given could not have been better. Thank you all.”

“Coming into hospital for an operation is very scary and to have all this friendly calmness around you and willingness to help was so reassuring and now I want to stay!!!”

Mulberry Ward “Received excellent treatment. Enjoyed stay at St Cross - will miss everyone - been treated like family.”

“Had [a] wonderful experience during stay on Mulberry. Everyone could not be kinder or more helpful. Like staying in a hotel – sorry to be going home.”

“So pleased with hospital stay, didn’t want to go home.”

“Can't praise nurses and HCA’s enough, excellent treatment and kindness, wishes she could take them home, especially students.”

“Very good, everybody has been very kind from the nurses to the domestics.”

Oak Ward “The care and dedication of the nursing team on Oak Ward was incredible. They were so friendly, yet remaining completely professional, ensuring dignity and giving encouragement to the patient. First class!!”

“Everybody has been very considerate and made me feel special. Everybody is treated as an individual.”

“We were very happy with the staff, they were caring and easy to talk to. Made time to talk to us and from what we can see were attentive to our father during his stay.”

“Couldn’t have had better treatment. Thank you.”

“Treated like a human being.”

Hoskyn Ward “Staff have been marvellous. Really helpful with my husband, shown us both much kindness.”

“No improvements required. We think St. Cross Hospital is the best in the Country!”

“Nurses very informative when approached. Looked after my father very well. Friendly.”

“Actually Hoskyn ward was far superior, both in patient care and listening to patients concerns.”

“Hoskyn Ward have been outstanding. The care and compassion from this ward has been amazing. They deserve an award!”

“Well looked after. All staff very good.”

Macular Unit “Dedication of all staff involved and extremely competent.”

“Everyone in the Macular Unit has been top class in their work and care given.”

“I was treated extremely well with kindness and compassion.

The ward was extremely clean and all went as hoped.”

“St Cross Hospital was such a welcoming, friendly but efficient feel. The staff are excellent and I always feel safe in their hands. Well done and thank you all.”

“All the staff who came to see my husband explained everything that was going to happen during surgery and the aftercare and put my husband and I at ease with what was going to happen.”

Main Outpatients Department “Kindness. the experience I received was wonderful caring and compassion. All the staff were contributed to my impression , especially the audiologist who was fantastic.”

“Because all the staff I was in contact with were friendly, kind and you could see they were proud of the job they do. The words I would use to sum up my experience at St cross would be friendly, polite efficient ,kind friendly clean thoughtful and caring.”

“The staff have been polite and helpful. The care I have received has been excellent - very efficient link up with different departments. All friendly and helpful.”

“Expertise knowledge, well trained staff enjoying their job. Pleasant area to wait. A useful refreshment area to wait.”

“Caring manner, kindness, understanding humour.”

Rugby Day Surgery “Everyone involved in my care were fantastic and made me feel at ease.”

“I had excellent treatment while I was there, and I mention this to several of my friends.”

“Really felt valued and looked after in a caring as well as professional manner.”

“Nursing staff and theatre staff helpful, friendly considerate.”

“When facing an operation one of the key factors for me is that the staff put you at ease and they did so very well. Friendly, funny, considerate kind - can't say enough positive things about how I was treated.”

“Treatment was excellent.”

Urgent Care Centre “The staff where fab kind and caring I felt safe and listened to thank you.”

“Outstanding staff and very clean.”

“Excellent professional service.”

“All the teams, both admin and care, were friendly, helpful and professional at all times.”

“I was seen to quickly even though I was a non emergency, the nurses were great and made me feel in safe hands.”

“The staff were extremely professional courteous very friendly and helpful a 10 out of 10 for them from me thank you.”

Children’s Outpatients “The staff are excellent, always very friendly.”

“Children's allergy team are fantastic .”

“Friendly and efficient.”

“Everyone was really friendly.”

“Very welcoming.”

Happy Christmas from the Patient Experience Team!

We’d thought you’d like to see just some of the many compliments received about our services during the past 12 months.

The compliments were collected using FFT questionnaires and taken from Impressions

Impressions is the Trust’s main patient feedback system If you don’t see any compliments for your area, please contact the Patient Experience Team who will be happy to provide any for areas not shown.