Compliments from our service users at University Hospital
Ward 1 “My mother was seriously ill – all family members were welcomed on the ward and supported during this stressful time.” “My treatment was swift and effective and the care received from nurses and doctors [were] courteous and kind. Very happy with all aspects.” “I would personally like to thank Dr Das for taking time out to speak to my 18 year old diabetic son about his experiences as a first year student and how to understand that you don’t have to be like everyone else to keep up i.e. drinking. He showed experience and compassion to my son and to us as worried parents. Thank you!” “Staff were fantastic, supportive and caring and the ward was very clean and well organised. If it were a restaurant I would come back again.”
Ward 2/AMU2 “All the staff were very helpful, friendly and professional”. “I was seen promptly and everything was explained at each process. I saw six doctors during my stay and they and the nursing staff were caring and attentive”. “Great staff who work hard to make everyone's stay as pleasant as possible”. “I have always found my visits and hospital stays to be very satisfactory. All staff are professional in carrying out their faultless care”. “I thought my treatment during my unexpected stay in ward 2 was brilliant. The ward was nice, clean, comfortable. Food was excellent. Staff were friendly, helpful and very obliging. My treatment was excellent, doctors were clear, everything was explained. Thanks to everyone involved”.
Ward 3 “First class medical treatment. Nursing staff, although under high work load, were all very attentive and always, without exception, had a smile for you.” “I do not believe I could have been treated any better. This was a first class job from admission to discharge.” “The nurses were very friendly and helpful, the ward was very spacious, food was nice and although I had plenty of time waiting around the nurses made sure I had what I needed and were happy to answer any questions I had.” “Staff were very helpful and efficient. Well spoken and well mannered towards myself and other women on the ward. The ward was clean and kept tidy. Staff were helpful with the menu and altering peoples dinners to accommodate dietary requirements.”
Day Surgery “Excellent staff, very caring. I felt safe and comfortable.” “Where on earth would we all be without all you wonderful professionals and staff - thank you so much.” “Cheerful, warm, professional and friendly and attentive.” “The entire workforce could not have been more kind, polite and helpful.” “Doctor, nurses and all other members of staff very professional and friendly. Thank you to everyone!” “Everyone was so cheerful, helpful, sympathetic, understanding and appeared to be very efficient.”
Main Outpatients – Clinic’s 1 - 5 “Cannot fault the ongoing treatment and care received by Prof Ian Brown and CNS Ian Edwards.” – Clinic 1 “All staff whether clinical, admin or hospitality were polite, respectful and smiley.” – Clinic 2 “Felt I had very good care and thorough examination she made sure she would look at what could be causing the problem.” – Clinic 3 “Friendly staff, information displayed about delay, helpful consultant and staff, willingness to spend time discussing condition with patient. Thank you.” – Clinic 4 “This department always treats patients with expertise and efficiency.” – Clinic 5
Main Outpatients – Clinic’s 6 - 8 “I was treated very well by a Nurse who had actually took the time to read up on my notes of previous surgeries. This put her a little behind time, but we didn't care because she had a good knowledge of me.” – Clinic 6, Pre Op “Very good. I have been coming here for 20 years am very thankful for the excellent care.” – Clinic 6, Rheumatology
“All very pleasant experience very helpful and informative.” – Clinic 7 “I was very impressed with the efficiency and high standard of medical care.” – Clinic 8
Main Outpatients – Clinic’s 9 - 11 “The nurse we saw was very compassionate and understanding and explained clearly what to expect regarding the surgery my mother-in-law is due to have.” – Clinic 9 “When I was ill, needed help which you provided and to a standard I believe to be exemplary.” – Clinic 10 “Made me feel comfortable and able to relax especially when having my throat looked at with a camera” – Clinic 11
Outpatient Clinics “Excellent professionalism from all your staff. Thank you very much!!” – Colorectal Clinic “Dermatology is the nicest dept. in the hospital I have ever attended the staff are lovely friendly and knowledgeable from reception, nurses to doctors even the cleaning staff.” – Dermatology Department “Polite and reassuring staff - excellent.” – Endoscopy Unit
“I feel like I have been looked after very well during my pregnancy.” – Antenatal Clinic “Staff are very friendly and polite. Explain things well and very patient with people and family.” – WISDEM Centre
Radiology Departments “Staff were friendly and helpful and efficient.” – Main X-Ray Department “Good standard of care and privacy.” – Main X-Ray Department “I was very scared and nervous about my hospital visit. But I was well taken care of and felt very safe by the doctor and her wonderful staff nurse. Thank you.” – Nuclear Medicine “Staff were efficient and courteous in every aspect. I was treated as a person and helped all the way.” – Nuclear Medicine
Breast Screening Unit “Everyone I spoke to in the breast screening service was really kind and thoughtful. Sue who administered my biopsy has the most gentle touch and showed great care throughout the procedure. She and Corrie kept me calm and happy by talking me through every step.” “I was treated with kindness and given a lot of information and reassurance. All staff very courteous and professional and had knowledge of additional questions. Thank you very much.” “Your staff are warm and friendly - they have given me so many laughs, it is a privilege to know them.” “Procedure was explained and carried out so professionally. Answered all questions and showed me what the outcome of the procedure was - all very interesting!”
Fracture Clinic “Staff were all very friendly and helpful, they remembered me from one appointment to the next and seemed to work well as a team. A very good experience for me.” “I was treated with great care and with courtesy and everything that I have to get was done, was explained to me clearly and professional.” “Fracture Clinic is very busy, but staff friendly, effective. Lady on reception needs special mention (Audrey?) for her excellent patience, helpfulness and politeness to a very demanding/complaining patient. Mr Spalding and team exemplary in communication, kindness and knowledge (we are nurses, we have seen a lot!)” “At all times staff are very nice to you. At all times, all staff have time and give you all the time you need to explain things also to digest their answers.”
Eye Casualty “Polite friendly reception staff, informative approachable nursing staff.” “Excellent service and care from the eye casualty .” “I was seen quickly and staff were friendly and professional.” “Staff were friendly and helpful while I was there. I was looked after really well.” “I had an emergency appointment at the eye clinic yesterday, and the team were excellent.” “The staff and doctors are kind and accommodating. They're easy to talk to.”
Ward 10 “I was looked after extremely well . All the doctors showed true concern . The sisters and nurses were always giving full attention to patience my stay made me feel very relaxed which helped to speedy recovery. A big thank you to you all.” “I couldn’t fault the care I was given, everyone was very kind and caring thank you all on Ward 10. God bless.” “Because the care and thought I received was second to none, I cannot praise the staff enough!!!”
“My grandma has been admitted to hospital for her heart and kidney failure. At times her condition has been critical and the nurses here been more than helpful, kind and compassionate. They‘ve been very understanding and have been great with the family. Our thanks and gratitude go out to all the nurses and doctors for their help with our grandma.”
Ward 11 “The staff and l mean from the cleaners and tea ladies to the nurses/sisters were absolutely fantastic the care l received was absolutely amazing.” “The care I had was exceptional, no hospital could give better. The staff were very hardworking and caring and so efficient and friendly. My family were impressed. I was nervous when I was admitted to the ward but I was soon made to feel at ease, the staff were wonderful kind and efficient and very hardworking.”
“Every member of staff from surgeon to cleaner was professional, efficient and, above all, focussed on the patients wellbeing, mental and physical. The nursing staff were not only all of the above, but extremely patient even with people who I would want to have a go at for their rudeness.” “Some key members of staff were amazing. Real care and attention shown. Not just doing a job.”
Cardiology Day Unit “I was afraid when I came in, they all put me at ease.” “Everyone was extremely professional, courteous and just lovely.” “First class treatment by knowledgeable staff.” “I am very impressed with the care and treatment I was given throughout my stay and I am very thankful for the wonderful staff and doctors.”
“The treatment I have received is second to none. Everything was more than I expected. Thank you.” “The staff are all great and professional.”
Coronary Care Unit “Communication although difficult due to brain tumour was excellent. Everyone was excellent it not that no one was special you all were.” “All staff efficient, hardworking and very very caring. Please thank the gentleman who did the procedure. Richard in intensive care and all the staff in CCU, Brilliant.” “ couldn't have had better treatment anywhere. I am most grateful to everyone, very efficient and pleasant staff.” “CCU Staff were very friendly and took time to chat as well as carry out their jobs on the ward.” “From the moment I arrived at the hospital I was treated with speed, dignity and understanding. From the top to the bottom everyone was excellent.”
Cardiothoracic Critical Care “I was blue lighted to UHCW on the 13th October! The care I received from the paramedics and all the staff involved at the hospital was second to none!! It's because of these amazing people I am here today. Thank you to all concerned... Angels is the best word to describe you all x”
“Fantastic care throughout my admission. Felt very safe and 'looked after'. All staff showed kindness and compassion.” “Respect - and of patient, care, attention, explained every step of the way. Compassion, dignity. Time to talk on telephone.” “The care and compassion was second to none.” “All round positive. I can't thank you enough for the care you have given my dad, as well as the understanding that you have shown my sister and I.”
General Critical Care “You have looked after my son superbly and I could not have asked for better care. Thank you.” “Everyone has been incredibly friendly and approachable and understanding throughout our time here. Very considerate. They have saved my Dad's life & given him incredible care.”
“My wife was treated absolutely brilliantly, I cannot fault her time with you, she was treated with utmost dignity and on behalf of myself and all her family I can never thank you enough.” “I was so ill un-expectantly and surgeons saved my life. Everyone in all levels of nursing were wonderful to such an old lady, I felt very humble to be looked after so well.” “The staff were extremely kind ,caring and very efficient.”
Emergency Department “Because the doctors and nurses are one in a million and deserve a lot more appreciation than they get.” “Excellent communication between your own departments meant almost no waiting time. Brilliant clinical care too xxx” “Very empathetic, professional and appeared to appreciate my sense of humour. Thank you.” “Excellent service from reception to triage and Doctor was reassuring and very professional and helped me immediately, thanks.” “All staff I met on my visit were happy positive and helpful, nothing is too much trouble for them, even under the immense pressures of a busy department, couldn’t fault any of the staff at all, many thanks to you all xx”
MDU “Sam HCA was excellent, she was on the ball, looked after me with extreme kindness she explained everything and made me feel safe she made me feel at home; she stayed with me because I have no family and held my hand.” “An amazing department. The treatment from everyone was excellent. Thank you to everyone.”
“Great care at MDU special thanks to Heather and Catherine for excellent patient care.” “The staff have been courteous and professional on all occasions of our visiting.” “The standard of service by all the staff provided to me while I was in their care was marvellous. Thank you all for your expertise, kindness, and consideration.”
Ward 12/AMU1 “Very kind and helpful staff; informative. All staff onwards have been great, thank you - keep up the good work.” “They never judged me and the nurses were brilliant and always looked after very well. Just wish if I had to be in hospital again I would love to be on that ward. Looked after very well. X” “It would be very very hard to recommend or improve on. I would recommend my time in hospital to all my family and friends the team on Ward 12 were faultless.” “My dad was rushed in to hospital in a very bad way, and even though he was so poorly all of the nursing staff tried everything they could to see what could work. Throughout this keeping me and my family in the loop about what was happening. As we stayed on Ward 12 for quite a time we were able to establish good trusting relationships with the nurses and healthcare [assistants]. One nurse Steph kept us at ease and explained everything that was happening and different possible outcomes really well in a way we could understand. She respected us and showed great empathy and compassion though our darkest time.”
Ward 12 Observation “The nursing and auxiliary staff were excellent. Nothing was too much trouble and they were very caring & friendly.” “Ward 12 treated me very well, the staff were so helpful in more ways than one it was like they had known me all my days, [I was] really treated with great respect thank you to all xx”
“Could not fault attention or treatment that was given. The staff were friendly helpful and nothing seemed too much trouble.” “I would like to say our treatment was 2nd to none on the day from every department. From the moment the paramedics arrived until the time we left Ward 12 Observation, we felt informed and welcomed. All credit to everyone. Everyone we came into contact with introduced themselves by name and told us what their job titles were. Including the cleaners. A special mention to a nurse called Eileen Boyal on Ward 12 Obs. Very calming and beyond the call of duty. Thank you.”
Ward 14 “Staff are amazing, great support/ very friendly.” “To everyone on ward 14! Thank you all so much for having me and for all your support. I'm definitely coming out of this hospital a lot better than when I was admitted and I am grateful for that! I especially want to thank Hanna, Sannah, Julie, Becky, Abi, Zahra, Sharon, Claire, George and Devinder. I'm coming out of this a different person. Thank you Hanna for the support with school and getting me back on track and getting me the support I need. You've done an incredible job, you’re an amazing person. Keep doing what your doing. Julie and George, thank you for cheering me up and supporting me and taking me for walks etc. Thanks for giving me little jobs George, enjoyed working with you. and thank you to the rest of your for your help, advice and support too. Your all amazing. I'll be back in a year or two to tell all about my success. soon I'll be working with you all and I'm going to work so hard and make you all proud. Thank you all again.”
Ward 15 “I felt supported throughout my son's stay. Everyone was friendly and approachable.” “The staff on this ward were amazing. Reassured us at a difficult time and we felt we had such good care.” “Claire Wise a credit to the profession and the trust, personable, professional, thorough. You can see she works to a process and would be an exceptional leader - if all staff had her ability/professionalism then a promotion service would always be developed.” “Very responsive team. All my concerns were listened to. Staff were very polite and caring.” “All staff were extremely kind, compassionate and helpful. Facilities/equipment were excellent.”
Ward 16 “Staff so polite and caring. Made parents feel welcome as much as patients.”
“Was well looked after. The staff are friendly and communication was easy.” “Staff were really good to him, very patient even though he was a handful with oral meds.” “Staff kept me informed on what was happening all the time which was helpful. Professional, friendly and good with my son.” “We would like to say a special thanks to Lisa. She really made my daughter feel at ease whilst here and provided amazing care.” “The staff were all so friendly and calming, especially Georgia and Charlotte Ward 16.”
Children’s Emergency Department “Dr M Rock was very considerate and took the time to explain everything thoroughly and kindly. Also Nurse C Robinson was very friendly, kind and efficient. (Thank you from mum too).” “The staff worked so hard and were very polite. Even though we were there for a long time. We were still appreciative of the service.” “We had excellent care for my 12 year old son. X-rays were taken quickly, diagnosis was made quickly and relevant bone specialist arrived in good time and was fantastic. We were discharged efficiently with all the relevant medicines, superb care during a nasty incident.” “Very efficient and professional service NHS at its best. Keep up the good work you are all marvellous and we are fortunate to have such a great free service.”
Children’s Observation Area “We didn't have to wait long before examination and treatment. Staff very respectful and beautiful environment. Kept informed all the time.” “You were extremely kind to my son even though he was with one of his sports teachers you put them both at ease until my husband arrived.” “The staff were very friendly and efficient and checked my daughter over thoroughly.” “I am so happy about the nurses and the doctor who looked after my daughter yesterday and today.” “All who dealt with my son were super.”
Children’s Outpatients “Pleasant and helpful staff I always recommend this hospital as have had good care and experiences here.” “All the team have been kind, friendly and smiley.” “Patricia was kind, caring and most of all patient with [my son]. A HUGE help!” “Staff are happy and smiley.”
“All staff are fab!” “Everywhere is very clean and tidy and all the staff helpful.”
Ward 20 “Staff friendly/professional. Ward clean. Food very good. Meds delivered on time. Liquids: water, tea always available. Staff happy to answer questions/concerns.” “My father was on Ward 20. Happy with care he received. Thank you.”
“My dad received wonderful care, very professional and helpful staff, clean and efficient.” “The staff were faultless, very efficient, caring, compassionate care.” “I don’t think you could have done any more for me your caring was enough. Thanks for all you did for me while in your care”.
Ward 21 “The nurses made sure my husband who has Alzheimer's was safe and comfortable. His care was exemplary and the doctor included both me and my daughter in my husbands aftercare. More good doctors and nurses required to keep our NHS the best in the world.” “Everyone concerned treated me very well they work so hard which is not always appreciated I can only thank them all very much.” “The nursing staff were respectful, caring and let me manage my disability and condition by myself and were there when needed. The care and professionalism was well noted and this is becoming rare nowadays and I have noticed this as I have spent a lot of time in this hospital since it opened.” “Because the nurses and doctors were very kind helpful and considerate, they made my stay more bearable and kept my family up to date with my progress.”
Ward 22 “They were all very good and work hard, the nurses were lovely and made sure I understood everything the doctors were saying.” “I had the best possible treatment on Ward 22 at such a stressful time. The nurses were very attentive and helpful and were always on hand to help if I needed anything.” “All the nursing staff, doctors, cleaners etc. were all so professional, kind and caring, they made the weeks I had to spend in hospital far better than I thought it was going to be.” “I had the best care all the staff could offer. Very polite and helpful. I could not have wished for more. My thanks to all at UHCW. X” “The staff were very attentive and the care received by them was given compassionately and with dignity.”
Ward 23 “I was very impressed with the service on the Ward 23. Staff were very caring and helpful. Thank you keep up the good work.” “Very well looked after, felt safe, Ward was cleaned meticulously. Food and drinks offered and good choice and standard. Friendly caring attentive staff. Facilities very good all round.” “All of the nurses on the gynaecology ward are so efficient and caring. They made me feel safe in their care. Cant say enough about how good they are. Would highly recommend.” “I had great treatment and the staff were wonderful. I truly appreciate there care and kindness.” “All staff were extremely professional and caring - continually checking on wellbeing”
Ward 24 “The midwives are very nice and attentive - especially the day staff. I want to say a big thank you to the midwives for looking after me during my stay.” “The staff were very supportive throughout my stay. They would listen and respond to worries or concerns. Sue from the nightshift was excellent.” “Everyone has been lovely; housekeeping, midwives and consultants. Very kind and reassuring - Thank you! Amazing staff on this ward.” “They made me comfortable and reassured me every step of the way.” “All the staff are amazing, second to none, kind, caring, re-assuring, excellent. Your staff on this ward are truly special & exceptional.”
Labour Ward “Swift nurses helped me through a very fast labour. Thank you to Laura Coyle and Ruth G and thanks to receptionist at main door. Thank you so much.” “Really supportive midwives, doctors and anaesthetists all throughout labour. Thanks to Marie (midwife), couldn't thank her enough!” “Excellent treatment from all staff. I was very unwell and potentially my baby, all staff reacted immediately and to the highest standard. Thank you to all staff who dealt with me and my child. Significantly recall Mimi, Liz Bennett.” “We received an exceptionally good care and were treated with respect and compassion beyond any expectations. Wonderful doctors, midwives, nurses - professional and compassionate.”
Lucina Birth Centre “Everyone was extremely supportive and kind. Really appreciated the combination of support but also how much space/privacy we were given. Big thank you to Amy for supporting me through the final stages of labour.”
“Every single person at Lucina was fantastic, I couldn't have wished for a better environment to have given birth in. Lucina is an extremely high standard. Thank you.” “We have been cared for excellently. Mum, baby Dad. Staff are very knowledgeable, considerate and caring.” “This is my second time in Lucina, both times I have been treated fantastically well which makes everything more relaxed and easier.” “Had excellent support, help and encouragement from the start.”
Neonatal Unit “The staff were brilliant with us and our family kept us up to date with his [the patient] progress.” “Myself, husband and baby were so respected and the care and professionalism of all staff from cleaners to doctors was the best imaginable.” “Everyone is lovely and kept us up to date with our baby care and treatment. Could make tea any time of day or night which was a great help.” “The nurses and staff at neonatal are amazing, caring and genuinely friendly.” “Had been kept informed about our baby's progress at all times, nurses and support workers are great.”
Special Care Baby Unit “Excellent care, kind staff, great to stay in before going home. Nursing staff very helpful.” “Very good care. Nursing team, caring, kind and friendly. Ward clean, tidy. Felt confident when leaving my baby in your care.” “Excellent care on SCBU. Ward Manager visible and always friendly to patient and staff. Gave information on services once at home. Very useful feeding support, very good.” “Very happy with every aspect of Baby’s care. From labour to discharge, we were informed every step of the way.”
Transitional Care Nursery “I don't have any concerns. Extremely satisfied with my overall experience.”
“Due to the help and support from the team we couldn't have asked for more.” “Excellent care. Staff re-assured us about going home. Very caring team.”
“Overall the experience and interaction with the staff has been very good. The fact I was able to stay was an unexpected bonus!” “I think this was a hard time for my family but your service and especially staffs help made it so much easier for us. I really have no words to thank them.” “Very good care of my daughter and grandaughter.”
Ward 25 “All staff kept me well and supported with getting home quickly.” “Really supportive all throughout labour and then post-natal the staff were understanding of babies needs etc.” “[I] was given help whenever it was needed.” “I've had a really positive experience with all staff members.” “Treated well and given good and clear information with help from midwife.”
“We have been treated excellently which helped our transition into parenthood.”
Ward 30 “The staff especially nurses worked constantly throughout their shift and even when the workload was intense they still kept their cool.”
“The care I had was great the staff was warm and friendly every thing was clean.” “The overall care and service especially from the nurses and doctors was excellent.”
“All the support was there in a very frightening time I have him [the patient] home with a good chance of life.” “The staff were very supportive the care was superb and very friendly.” “Friendly, professional care. Treated with respect and dignity.”
Ward 31 “I just want to say the doctors were also very professional and dedicated.” “Care and patience shown by all staff, medical or not, who came into the ward was very good and professional whatever was asked of them.”
“I have been well looked after. Cannot fault the treatment I have received.” “The staff on Ward 31, particularly Channelle, made my lengthy stay more comfortable. The medical team of Dr Cajic were also brilliant.” “All staff bent over backwards to bring me back to health. [They] also made me more than welcome they are my Walsgrave angels.”
Ward 32 “Very calm, courteous and compassionate staff with good protocol of infection prevention. Patient centred rather than just an inconvenient hospital number nuisance in stark contrast to Warwick Hospital. Congratulations to all staff - excellent and very professional. A few equipment issues - lack of drip stands, poorly designed bed pans. Minor issues but very grateful for care received. Thank you.” “I was cared for by all staff in a professional and caring way. Any information I wanted or needed they found out for me an excellent experience and I would have know hesitation in recommending this exceptionally well run ward.” “Communication between patients and staff was great, friendly and efficient, everything is at hand and clean, even the food was good, my needs were listened to and any help I needed was given, brilliant!”
Ward 33 “The staff were very engaging and attentive and answered all my questions quickly.”
“Care was fantastic, all staff were friendly and I have no complaints at all. My first stay in hospital was made extremely comfortable. Thank you.” “Every member of staff was really kind and helpful. I was made very comfortable. Thank you.” “I felt safe and cared for at all times. All staff very professional and friendly. It was 10 out of 10, thank you all very much for looking after me.” “The treatment was of the high standard we usually receive at this hospital, especially from Consultant Mr Wharton and nursing staff on Ward 33.”
Ward 34 “The consultants, doctors nurses and health care assistants are all very caring and treat you as they would want to be treated.” “For the past three years I [have been] coming to Ward 34 Day Care Unit for treatment, best ward in the whole hospital.”
“I receive regular transfusions on the Haematology Day Unit and always receive great care from kind and humane staff.” “Nurses and doctors were helpful caring and always professional and nothing was to much trouble, I had excellent care and would recommend your ward to anyone.” “My stay on Ward 34 was first class. The Doctors and staff were wonderful. A big thank you to you all.”
Ward 35 “Exemplary professionalism and care at all staffing levels. Possible improvements-ensuring meal choices follow patient if they are transferred to another ward.” “All staff from domestics, porters, support workers, staff nurses, sisters and matron very caring and supportive to me and my family”
“I have received very good care both from doctors and from the rest of the staff. I felt taken care of and listened to. Had everything I asked for and was treated with respect. Thank you very much indeed.” “All the staff I encountered were professional, caring and friendly. I was very well looked after.” “Wonderful, kind staff.”
Arden Cancer Centre “Everyone at the Arden Centre that I have come into contact with, from a cheery smile from reception staff to the hands on care from Radiology and other health professionals, has been exceptional.” “The staff were always friendly, explaining and reassuring during my ongoing treatment. They are a credit to the NHS and for me as a patient (with initial awareness), I feel the Arden centre is in the forefront of Cancer treatment.” “Everything was brilliant. Quick, easy appointments. Nice environment.” “Care was outstanding.” “The staff in the Arden Centre are excellent.”
Ward 40 “My wife was looked after in a good manner by understanding and helping staff.” “Nursing care to very elderly patients was always delivered in a kindly and professional way both by Nurses and Doctors. Ward staff ensured patients mattered too. The atmosphere in the ward was cheerful and patients were the priority. I was impressed during my short stay and am grateful to all. Thank you.” “The staff were caring and lovely. They treated us with respect and kept us informed at all times. Nothing was too much trouble and they did everything they could to make mum comfortable.” “The nurses and doctors on Ward 40, Area 4 are really caring, attentive, and helpful. My mum was cared for very well. Thank you.”
Ward 41 “All the staff were very kind and gave excellent care. They showed a personal interest in my Dad and made him feel safe and relaxed. Although their work is constant, responsible and not easy they never complained, nothing seemed to be too much trouble for them and although they were busy they had time for the needs of my Dad and the other gentlemen on Ward 41. It was also spotlessly clean and the food seemed varied and wholesome despite my Dad being on a pureed diet. Thank you very much.” “My father was the patient, he was well cared for and the staff were very understanding of his advanced dementia. One staff nurse Sally was excellent.”
“The service was absolutely fantastic! Nothing was a bother, service with a smile. My mother couldn't have recovered so well without the support of Ward 41.” “I feel that I have received care by wonderful people working in impossible situations - but they still care.”
Ward 42 “I wanted to mention a staff member who went out of his way for another patient. His name was Harry (physio), I witnessed his care to an elderly lady opposite me. His care was excellent.” “My care was excellent and highly efficient completely professional at all levels.” “My overall care was excellent. Everything was done above and beyond.”
“Excellent, everything, cannot find a fault, thanks. From when I came in to when I went home, the doctors, nurses, all the staff were marvellous, the care I received was second to none, cannot fault a single thing, I do thank each and everyone of them.”
Ward 43 “Without exception the staff working in Ward 43 across every discipline are incredibly considerable and profession with such empathy.” “Staff very friendly, helpful and reassuring (Scarlett, Laura, Angela) feel very good, surgeons take time to speak to you.” “I found all the staff very helpful - from reception to recovery to discharge, the recovery staff were visibly under extreme pressure but handled it superbly well.” “I was asked in to hospital earlier than had been planned. I received my operation earlier than planned. All staff involved in my care pre and post operation were excellent. Food was great too. I felt really well looked after and treated with respect by EVERYONE. Well done to all your staff and many many thanks.”
Ward 50 “I was so impressed by the professionalism and compassion of all the staff on Ward 50, they looked after me so well.” “Feel very happy with care, 100% - very friendly, helpful, caring and wonderful little angels.” “The doctors and nurses were excellent one of the best hospitals I have ever stayed in. If staff, consultants and nurses were the same as your hospital, all hospitals would be classed as excellent, thank you being such a caring hospital.” “I was on Ward 50 for five days and received excellent treatment. The nursing staff were excellent and always friendly.” “The quality of care was outstanding, I don't know how you could improve. Very impressed with all aspects of care.”
Ward 52 “The nursing staff were very caring and friendly and efficient. The doctors and physiotherapists were also. Everyone from the cleaners to the catering staff were very relaxed and friendly and made my time in hospital a less traumatic experience.” “I appreciate the medical care and attention I received. The environment of the hospital is very conclusive to helping make the stay a pleasant experience. The medical treatment is thorough.” “I was treated with respect and my dignity kept intact throughout stay. I was kept involved and consulted where necessary at all times. In spite of staff shortages, nothing was too much trouble. Of all hospital stays, this has been the best experience.” “All staff took time to explain things and all nurses and HCA’s and doctors were very kind and caring.”
Ward 53 “I was treated with kindness and respect at all times and my care was the best.”
“Staff were friendly yet professional. They treated every patient with care and dignity. There was a good atmosphere around.” “The staff on the ward were amazing despite being clearly overworked and understaffed they were always in great spirits and did everything humanly possible to make me feel comfortable and happy.” “The whole team were extremely professional - communication between consultant, patient, nurse, anaesthetist, theatre nurse, pharmacy - all first class! Everyone was very kind, caring and always had time to listen. I felt my daughter was getting the best possible care.” “Care was good and support given are very good.”
Happy Christmas from the Patient Experience Team! We’d thought you’d like to see just some of the many compliments received about our services during the past 12 months. The compliments were collected using FFT questionnaires and taken from Impressions Impressions is the Trust’s main patient feedback system If you don’t see any compliments for your area, please contact the Patient Experience Team who will be happy to provide any for areas not shown.