©VANIN

4 Watch the video about the Natas travel fair and add anything you didn’t think of to the table in exercise 2. watching a What will your main message be? a demand b Which register should you use? formal c What will help you get what you want? a personalised message question semiformal a request a standard message a mass or bulk message a Ask your neighbour whether they have any questions you can help with. b If neither of you have an answer or you both still have a question, ask your teacher.

5 In your school’s tourism department or tourism classroom, you might have a library or display specifically for English materials. To add to it, you are going to ask a travel organisation or agency to send your school some materials.

6 Read these tips.

1 Keep it short and simple (KISS).

2 Be upfront about what you want.

3 Explain why you are requesting this.

4 Offer a way for them to reject your request.

5 Spell out when and if you need a response. If it is urgent, say so.

6 Write to the correct person.

7 Provide a clear call for action. If necessary, give a timeline.

8 Introduce yourself and create a connection with the recipient.

9 Write an ending that is formal but also doesn’t feel forced or impersonal.

7 Take a look at the email. Add the number of the tip from exercise 6 to the section of the email it corresponds to. Some tips may be used more than once.

Ludo@vanin.be lourichards@travelcompany.com ()

Thank you for your hard work ()

Dear Mrs. Richards, ()

I want to thank you for providing me with the necessary information to plan our trip. My team and I look forward to meeting you at the company get-together to start our collaboration. I would like to express my gratitude to you and your team for all your hard work. ()

Please extend my warmest regards to your team. We are looking forward to finally being able to meet you soon. ()

Yours sincerely, ()

Ludo

8 Go to the Summary (p. 50) and look at the strategy for writing a request. Use the strategy to indicate what is wrong with the email below.

READING

Dear,

I would like to get some stuff about London. You can send it to my address.

Yours faithfully,

Tom Agent Travel With Tom.com

a To make this into an appropriate request, Tom should: b Do you think Tom will get what he wants if he leaves the email as is?

9 Your teacher will give you a digital version of the email. Work with a partner to edit the email based on the strategy. Before handing it in, check the checklist. Checklist:

1 Preparation

• I read the email and indicated what needed to be edited. (exercise 8)

2 Content

• I used a good structure with a salutation, introduction, main message, ending, and my details.

• I included a request.

• I included a way to refuse my request.

• I included a call for action.

3 Language

• I started and ended the email appropriately.

• I used correct vocabulary.

• I used correct grammar.

• I checked my spelling, capitalisation, and punctuation.

Feedback a Preparation: read the prompts your teacher gives you. Fill them out here.

10 Write an email requesting information about a tourist destination using your teacher’s prompts.

- I was assigned the destination:

- I was assigned this type of travel:

- I was assigned this deadline:

- I was assigned this company:

- I will be requesting these materials: b Action: type out a draft of your email. Have a classmate read your email and give you feedback using the checklist below. Make the necessary edits. Check your own work. c Reflection: check your email by filling in the checklist below.

Checklist: writing a request

1 Preparation

• I filled in my prompts.

• I found the correct email address at the assigned company to send my request to.

2 Content

• I used a proper structure with a subject, salutation, introduction, main message, ending, and my details.

• I included a request for specific materials.

• I included a way to refuse my request.

• I included a call for action.

3 Language

• I started and ended the email appropriately.

• I used correct vocabulary.

• I used correct grammar.

• I checked my spelling, capitalisation, and punctuation. Feedback

Step 2

Does it tick the boxes? Analysing tourist brochures

1 Look at the photos. Discuss with a partner.

a Which one do you like best? Why?

b Which one makes you want to visit San Francisco? Why?