©VANIN

historic sites information about the climate etc.

informative language correct language a Preparation: your teacher will give you a brochure or you can find your own brochure. Read it and evaluate it using the information from this step. b Action: explain your brochure. Speak for about 2 minutes. You should conclude your presentation with your opinion about whether the brochure is well-made or not. c Reflection: check your speaking task by filling in the checklist.

7 Explain to your class why the brochure you read is well-made.

Checklist: presenting an analysis of a travel brochure Yes I think soNo

1 Preparation

• I read a travel brochure.

• I analysed the brochure.

2 Content

• I talked about the design of the brochure.

• I talked about the content in the brochure.

• I talked about the language used in the brochure.

• I concluded with my opinion about the quality of the brochure.

3 Language

• I started and ended the presentation appropriately.

• I used correct vocabulary.

• I used correct grammar.

• I minded my pronunciation.

Feedback

Step 3

Time to put your game face on! Engaging with customers

1 Pair up! Watch the video about a travel fair in Albania and answer the questions.

a Where is the travel fair held?

b What activities at the travel fair do they show?

c What travel fair(s) have you been to?

d Were there similar activities you could take part in?

2 Watch the video again and answer these questions individually.

a How are people who are working dressed?

watching b How do the people who are working there behave? a A bronze level visitor? b A silver level visitor? c A gold level visitor?

3 In the next video, we will learn more about how to approach visitors at exhibitions, for example at a travel fair. In the video they distinguish three types of visitors. What could they mean by the following?

4 Watch part of the video without sound. Which good practices does the speaker demonstrate that you can use when engaging with visitors? watching a What is special about the American smile? b Why is smiling important when receiving customers?

5 Read part of the infographic ‘The power of smiling’.

READING

©VANIN a Write down what they mean by bronze, silver or gold level visitors.

6 Watch the video again, with sound, and answer the questions.

1 A bronze level:

2 A silver level:

3 A gold level: b Why is this important if you are engaging with the visitor? watching