June 2013 | CLIA UK & Ireland Informer
Coming Up This Summer Think Differently Seminars London
www.cruiseexperts.org
The recent Selling Cruise Conference proved to be a huge success – recording the highest questionnaire scores of any previous Convention event, proving that a good mixture of quality guest speakers, networking and some fun and enjoyable moments could create a great event.
Cruise Convention Update
At CLIA UK & Ireland we are not only dedicated to bringing you great learning opportunities, but also bringing the whole cruise industry together – dedicated to helping grow the size of the UK cruise business.
CLIA UK & Ireland News
And this extends to three major events coming up: Luxury Cruise Expo Dover September 2 & 3 This two day event includes ship visits on three ultra-luxury ships of Crystal Cruises and Seabourn, business sessions focussing on the ultra-luxury sector, dinner at Canterbury Cathedral Lodge, and a fantastic trade fair to maximise networking. Come and hear how you can grow your luxury business.
Columbus Day Liverpool
Latest News and Events
Columbus Day 2013 Liverpool September 19 This one-day event follows its inaugural event last year in Birmingham, focusses on how businesses can grow their cruise business. Incorporating keynote speakers from the global cruise industry and from the wider business world Columbus Day is the ultimate event for decision makers, ownermanagers, home-workers, franchisee’s, and senior executives. Does your business need to Think Ahead? River Cruise Convention Cologne November 17 & 18 The River Cruise Convention is the only event in the world that brings you the chance to enjoy multiple river cruise ship visits, insightful business sessions, and great networking in one place. This event, now in its third year, also takes place in a river cruise hotspot – Cologne. Come and join us to see how you can grow your river cruise sales
Have a great June!
www.cruiseexperts.org
Coming Up This Summer Think Differently Seminars Summer Season Dropping your Anchor
Powerfully Presenting You and What You Do London | July 18th This seminar will promote the best way of you presenting to your customers, particularly at cruise events and presentations that you arrange and plan during the year. We will look at the preffered communication styles of our customers and how we can incorporate that into our presentations to maximise impact and of course translate into bookings, customers who become advocates and a more assertive, confident you when you decide what to say and how you say it.
All Hands On Deck
Using Your Time and Resources Effectively London | August 15th This interactive workshop will focus on how to manage your time and that of your team in a proactive, flexible way that suits our industry, your business needs and wants. A tailored approach to time management focussed on the ever changing, challenging constraints of the travel and tourism industry. Within the workshop we will also introduce you to a working characteristics profiler to understand the strengths and weaknesses within your human resource in order to maximise time and use the strengths available to you in the most efficient way.
To attend our Think Differently seminars, please sign up for your free places online at www.cruiseexperts.org
www.cruiseexperts.org
Cruise Convention Columbus Day
NOW AVAILABLE FOR BOOKING Thursday 19 September 2013 ACC Liverpool & St Georges Hall From 08:00 Join us at the ACC Liverpool for our morning meetings – the ‘meeting booker’ to arrange your meetings will be online for those registered by mid-August. From 11:00 Our keynote conference From 16:00 Use the time for networking and informal meetings From 19:15 Join us for the CLIA UK & Ireland Columbus Day Dinner featuring the 2013 Cruise Excellence Awards ASSOCIATED BRITISH PORTS SOUTHAMPTON
Tickets are £50 + VAT Hotels nearby include: Staybridge Suites, Jury’s Inn & Premier Inn Liverpool One
To book, please visit www.cruiseexperts.org or call our dedicated Booking team 01920 444 827
www.cruiseexperts.org
CLIA UK & Ireland News Accreditation As you may have seen at the Selling Cruise Conference we were able to announce that the CLIA UK & Ireland online learning programme has been officially accredited by City & Guilds – the first recognition of its kind for a travel agent cruise training programme. To achieve this we had to demonstrate a commitment to training as well as an excellence in development, delivery, assessment and support to our travel agent learners.
Irish Cruise Expo A huge thanks to the team at MSC Magnifica, our sponsors and our Irish travel agents who joined us at the launch of CLIA UK & Ireland in Dublin on May 28. A great day featuring a great ship experience, and some really good new contacts made.
Selling Cruise Conference 2013 The response to our Selling Cruise Conference has been the best we have seen since the event started in 2007 – thank you to our amazing line-up of speakers, sponsors, cruise lines and everyone involved for our fantastic event that took place in Southampton on May 23 & 24. Images can be found at our Facebook page and on our website.
Go Online! Now that the CLIA UK & Ireland is not only multi-award winning, but also now accredited by City & Guilds – now is the time to head online and make use of the fantastic range of training and resources available. Head to www.cruiseexperts.org
www.cruiseexperts.org
A Cruising Year in Pictures
From the launch of the Norwegian Breakaway in Southampton on April 29th 2013. To see the full set, please visit the CLIA UK & Ireland Flickr page: www.flickr.com/photos/cliaukireland/sets/