GLC Catalogue September by UNHCR

Global Learning Centre

Training Catalogue

Published by the Global Learning Centre United Nations High Commissioner for Refugees 2010

When the Global Learning Centre opened its doors in June of 2009, it embraced an ambitious programme to increase the availability of high quality learning to support improved protection and service delivery, to assist with the consolidation of internal reforms, and to help staff members pursue reasonable career development expectations. The breadth and range of activities that UNHCR staff and their partners perform, the size of the target audience (over 8,000!) and its geographical dispersion make for a daunting but exhilarating task. The GLC is progressively increasing its offerings with new, targeted programmes in all major subject areas, with special focus on protection, operations, and resources management. An area of particular interest concerns the development of leadership and interpersonal or “soft” skills. In an environment characterized by growing levels of interagency coordination and joint planning, there is an identified need to further develop those very skills and attitudes without which the impact of functional competence is diminished. The GLC supports a holistic view of learning as a change process: the acquisition of knowledge must be matched by the ability – and the willingness - to make the best use of it to influence the environment in which we work. To ensure on-time access to learning material, the GLC has adopted instructional technology to complement traditional face-to-face modes of delivery. Learn&Connect, our Learning Management System, allows participants to register, launch learning activities, participate in on-line courses, give and receive feedback and assessments, and keep a record of each participant’s learning history. As UNHCR’s internet

learn.unhcr.org | Global Learning Centre

connectivity continues to improve, greater numbers of learners will have on-line access. In the interim, the GLC continues to work with CD-ROMs and printed materials to ensure that all staff, no matter the location, can join our global classroom. The GLC believes that learning can be a powerful motivator of staff performance, particularly when the learning can be put to immediate use. In striving to increase learning opportunities, and foster a culture of learning, we are also advocating for greater institutional flexibility in recognising newly acquired skills when considering reassignment. This Catalogue presents the currently available training and learning opportunities for UNHCR staff, affiliated workforce and partners. It is a living document that will be regularly updated to reflect new products, and is meant to assist staff members and their managers in planning their learning paths, and to assist partners with their learning needs. Recognizing that additional learning needs may exist, the GLC also offers limited External Studies support, particularly in specialized functional areas. More information on all offerings can be found on the Learn &Connect platform. GLC staff believe that learning is fundamentally about change â&#x20AC;&#x201C; change in how we perform, in what we know and in how effectively we collaborate. We know that learning takes time, involves practice in the real world of our work and is not always easy. Learning is also not a privilege, it is a necessity for the organization to successfully adapt to the changing contexts within which UNHCR finds itself working. Ultimately, as the delivery of protection and humanitarian assistance becomes increasingly professionalized and â&#x20AC;&#x201C; some may say â&#x20AC;&#x201C; bureaucratic, we passionately believe that the acquisition of skills and knowledge cannot be divorced from the ethical values that underpin humanitarian action - among them, respect for the people we care for, and a true commitment to helping them remain protagonists of the processes that affect their lives.

Global Learning Centre | learn.unhcr.org

Contents

1 Mandatory

2 Ethics & Integrity

3 Protection

4 Programme

5 Security

6 Emergency

7 Management & Leadership

116

8 Supply Management

132

9 Finance

142

10 HR Management

160

11 Staff Health & Welfare

176

12 ICT

186

13 Language & Communication

280

14 Other Training Activities

310

15 eLearning Library

318

Mandatory Induction The completion of the mandatory induction training is required to all UNHCR staff members, including UNVs, JPOs, consultants and deployees as they join the organization. They are essential points of reference to our daily activities and are relevant to our refugee work, security as well as our daily interface with internal and external partners. Written in easyto-understand, accessible language, the induction courses are interactive computer-based and can be accessed through UNHCRâ&#x20AC;&#x2122;s learning platform Learn & Connect or from available CD-ROMs.

Induction and Orientation (Blended Learning) The Induction and Orientation constitutes the core element of the induction and orientation process. It is distributed to all newly recruited and re-assigned staff with their letter of appointment/reassignment. Participants will be able, together with the support of their respective managers, to organise a tailored made induction/orientation and concentrate on what is important for their particular jobs and careers.

Selection Criteria Available to all staff members.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3-month programme

Junior Professional Officer (JPO) Induction (Blended Learning) The Junior Professional Officer (JPO) Induction is a deployment programme funded by donor countries. It provides young qualified professionals and university graduates the opportunity to obtain training on the job and be exposed to UNHCR's humanitarian work in the field or at Headquarters.

Participants, together with the support of their respective managers, will be able to organise a tailored made induction and concentrate on what is important for their particular jobs and careers.

Selection Criteria Available to JPOs only.

Training Provider UNHCR-GLCMLC

Language(s) English

Advanced Security in the Field This course is mandatory for staff members traveling to, or working in, locations with Security Phase I or above.This course is the second in a series that helps you learn how to avoid or minimize dangers and risks. It builds on the concept you learned in Basic Security in the Field - Staff, Safety, Health and Welfare.

Training Provider UNHCR Online Courses

Language(s) English, French, Spanish, Russian, Chinese and Arabic

Basic Security in the Field 2.0 The continuing rise of conflict situations, together with conditions of general insecurity and criminal activities, continues to place staff of international organisations at greater and greater risk. This alarming trend means that increased awareness and focus is required for security planning and training. This course will help you understand the basic security concepts and techniques - to help ensure your safety, health, and welfare.

Selection Criteria Available to all

Training Provider UNHCR Online Courses

Language(s) English

Duration n/a

Cours d'orientation sur les normes comptables IPSAS Un cours d'aperçu pour tous les employés de l'ONU sur les normes comptables internationales du secteur à adopter par toutes les agences de l'ONU. Ce cours est le premier d'une série de cours sur les normes IPSAS développé par l'ONU. Ce cours a été distribué et mandaté par tous les organismes des Nations Unies. Il couvre les principes de base des normes IPSAS, y compris

les normes actuelles, une introduction à la comptabilité d'exercice, les changements et les défis en adoptant les normes IPSAS et la portée de ces changements.Objectifs:Décrire la différence entre les méthodes actuelles de comptabilité et les normes IPSAS UNSAS. Communiquer les impacts des normes IPSAS aura sur les politiques commerciales et les opérations sur le terrain du HCR.

Eligibility Obligatoire pour tous les employés (G5+).

Training Provider UNHCR

IPSAS - Introduction to IPSAS An overview course for all UN employees on the International Public Sector Accounting Standards to be adopted by all UN agencies. This is the first course in a series of courses on IPSAS developed by the UN. This course has been distributed and mandated by all UN organizations. It covers the basic principles of IPSAS including the actual standards, an introduction to accrual based accounting, the changes and challenges in adopting IPSAS and the scope of these changes.Objectives:Describe the difference between the current UNSAS accounting methods and IPSAS. Communicate the impacts IPSAS will have on UNHCR business policies and field operations.

Eligibility Mandatory for all staff (G5+)

Training Provider UNHCR Online Courses

Language(s) English, French, Spanish

Protection Induction Programme Throughout history, people have been uprooted and forced to flee from their homes and seek shelter elsewhere. The Protection Induction Programme (PIP) is about these uprooted people and about how the Office of the United Nations High Commissioner for Refugees (UNHCR) works with them. The programme introduces basic principles of international protection that have been developed to protect them. The modules are written in easy-to-understand, accessible language. Legal terminology has been avoided whenever possible. It is available in five languages - Arabic, English, French, Russian and Spanish. The PIP has been developed to benefit all persons working with refugees and other uprooted people - including colleagues working with NGOs, other UN agencies and governments. It is mandatory for all UNHCR staff (including UNVs, JPOs, consultants and deployees).

Training Provider UNHCR Online Courses

Language(s) English, French, Spanish, Russian, Chinese and Arabic

works with them. The programme introduces basic principles of international protection that have been developed to protect them. The modules are written in easy-to-understand, accessible language. Legal terminology has been avoided whenever possible. It is available in five languages - Arabic, English, French, Russian and Spanish. The PIP has been developed to benefit all persons working with refugees and other uprooted people - including colleagues working with NGOs, other UN agencies and governments. It is mandatory for all UNHCR staff (including UNVs, JPOs, consultants and deployees).

Training Provider UNHCR Online Courses

Language(s) English,French,Spanish,Russian,Arabic,Chinese

UN Programme On The Prevention Of Harassment, Sexual Harassment and Abuse Of Authority This course presents a unique perspective on preventing harassment and helping to ensure that your office provides a healthy work environment.

Training Provider UNHCR Online Courses

Language(s) English, Spanish, French, Russian, Chinese, Arabic

Code of Conduct - Induction and Refresher Sessions The Code of Conduct, which all UNHCR staff are requested to sign when they join the organization, is an essential point of reference to guide us in our daily work. Based on the various UN rules and regulations setting standards for International Civil Servants, the CoC seeks to distill a common set of values and behaviours for UNHCR staff members and other associated with it (consultants, interns), showing their relevance to our refugee work, and to our daily interface with internal and external partners. In this sense, the CoC is very much a living document, and the annual sessions offer an opportunity to discuss the ethical challenges that may arise, and ways to overcome them.

Objectives Upon completion of this course the learner will be able to: ●

Apply the Code of Conduct to his/her personal and professional behaviour;

●

Deepen his/her understanding of the Code of Conduct;

●

Examine the yearly Code of Conduct theme.

Location UNHCR offices

Schedule At regular intervals throughout the year

Selection Criteria Mandatory for all staff.

Eligibility All staff

Training Provider UNHCR-GLCMLC

Language(s) English and French

Duration 3-4 hours

Training Contact CHAVARRIA - LESLIE Isela

Ethics and Integrity UNHCRâ&#x20AC;&#x2122;s capacity to ensure the protection and assistance of refugees and other persons of concern depends on the ability of its staff to uphold and promote the highest standards of ethical and professional conduct. This section highlights training that help staff members to make ethical decisions in their professional and at time in their private lives and to work in a atmosphere free from intimidation, hostility, offence and any form of discrimination or retaliation.

Respectful Workplace Advisor's (RWA) Training To reinforce the informal dispute resolution system in UNHCR, a field-level network of volunteer Respectful Workplace Advisors will be established with the objective of preventing or to reducing the intensity of workplace conflicts by addressing them promptly and at their source. The workshop will focus on the following topics: The Role of the RWA; Culture; Understanding and Manageing Conflicts; Ethical and Respectful Work Environment and The Avenues of Assistance.

Objectives By the end of the workshop the learner will be able to: â&#x2014;?

Provide colleagues with information and support regarding workplace conflicts;

â&#x2014;?

Listen and help colleagues assess their situation and think through their options;

â&#x2014;?

Guide colleagues to appropriate institutional resources.

Location Regional

Schedule 2-3 times yearly

Selection Criteria Participants are nominated by staff of specific duty stations and final confirmation is done by the Ombudsmans Office

Eligibility All staff

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 4 days

Training Contact ANDRIAMASOMANANA Haingotahiana

Protection Training and continuous learning are important components of UNHCRâ&#x20AC;&#x2122;s strategy to ensure that all staff are familiar with the Officeâ&#x20AC;&#x2122;s protection mandate and have a common understanding of the basic principles of international protection. To ensure that more staff have access to protection learning opportunities, new methodologies and technical support are being used to develop innovative and accessible learning. At a more advanced level, protection learning opportunities aim to strengthen specific skills and provide more specialized knowledge on thematic activities.

Country of Origin Information Learning Programme (COI) The Country of Origin Information Learning Programme (COI) addresses country of origin information and how to research this critical information for effective refugee status determination (RSD). The programme incorporates an e-learning phase (15-20 hours) and a 1-day face-to-face meeting The e-learning phase of the programme is based on the COI Module of the European Asylum Curriculum (EAC). More information on the EAC (and on the COI Module within it) is available at: http://www.gdisc.org/uploads/tx_gdiscdb/EAC_Final_Curriculum_051107_01.pdf Please note that the COI Module of the EAC is also suitable for people working outside the European Union.

Objectives Improve skills and analysis in the field of country of origin information.

Upon completion of this course the learner will be able to: ●

Understand the role of COI in the context of RSD/asylum procedures;

●

Apply quality standards in COI research;

●

Identify and select relevant and reliable sources and information;

●

Conduct efficient and creative research;

●

Administer and document research results according to quality control standards.

Location Depending on region covered

Schedule COI Spain - launch: April 2012, with face-to-face meeting in 24 - 25 May 2012; COI Ukraine - launch: March 2012; face-to-face meeting on 4 - 5 April 2012 COI Asia - launch: May 2012; face- to- face meeting 18-20 June 2012 COI France - launch: September 2012; face-to- face meeting 8-9 October 2012 COI Turkey - launch: October 2012; face -to- face meeting 6-8 November 2012

Selection Criteria Participants are nominated in coordination with the head of the local protection team concerned, according to the number of slots allocated to each operation.

Eligibility The available number of places is limited to 20 for each learning programme. Eligibility is determined in consultation with the Bureaux and relevant country offices.

Training Provider UNHCR-GLCPROT

Language(s) English

Duration 15-20 hours self-study phase and 1-day workshop

Training Contact TAX Blanche

Protection Learning Programme (PLP) The Protection Learning Programme (PLP) aims to create a common understanding of UNHCRâ&#x20AC;&#x2122;s mandate for international protection and related international legal standards, and enhances knowledge and skills to be applied in the delivery of International Protection. The Programme guides participants through the various stages of a refugeeâ&#x20AC;&#x2122;s life; identifying

problems which may arise and ways of addressing them through a thorough age, gender and diversity analysis. The PLP aims to show how boys, girls, men and women of different ages and backgrounds experience the refugee journey differently, which may require differing responses to the protection problems they face. Particular emphasis is paid to enhancing the capacity of staff to prevent and respond to sexual and gender-based violence. While reference is made to the refugee life cycle, the focus of the PLP is on the protection of all persons of concern.

Methodology: The PLP is a six-month programme carried out in three phases: a period of self-study (three months), a four and a half-day workshop and a post-workshop project (two months). Focal Points: Ms. Anne Triboulet - Senior Regional Training Officer (Africa) Mr. Juan Carlos Murillo - Senior Legal Officer (Americas) Mr. Samer Haddadin - Senior Regional Refugee Law Training Officer (MENA) Mr. Steven Wolfson - Senior Refugee Law Training Officer, Protection Unit, Global Learning Centre Mr. Yasser Saad - Senior Regional Training Officer (Asia)

Objectives In line with the principles of the Agenda for Protection and the Code of Conduct, the Protection Learning Programme broadly aims at: ●

Fostering a common understanding of protection, international legal standards, and the complementarities of UNHCR’s mandate with that of our partners;

●

Enhancing protection knowledge and skills;

●

Promoting a team-based and partnership approach;

●

Soliciting feedback and opinions on operational concerns in the field and examining how problems can be addressed collectively.

Upon completion of this course the learner will be able to: ●

Demonstrate an understanding of the international legal framework (refugee law, human rights law, international humanitarian law, international criminal law and the Guiding

Principles on Internal Displacement), and related UNHCR policies; ●

Address operational protection concerns and priorities together with operational partners;

●

Adopt a rights-based approach to their work, as well as individual and collective accountability;

●

Incorporate participatory assessment and an age, gender and diversity perspective in their work. Help participants to respond to the particular challenges in their offices.

Location Regional

Schedule PLP South East Asia - launch: 9 January 2012 (workshop 9-13 April 2012); PLP Americas I - launch: 10 February 2012 (workshop 18-22 June 2012); PLP EHA - launch: 8 February 2012 (workshop 11-15 June 2012); PLP Asia SFEP - launch: February 2012 (workshop 9-12 July 2012); PLP MENA - launch: February 2012 (workshop 1-5 July 2012); PLP Nepal - launch: June 2012 (workshop 1-5 October); PLP Europe - launch: May 2012 (workshop 15-19 October 2012); PLP Americas II - launch: June 2012 (workshop 3-7 December 2012); PLP Sudan and South Sudan - launch: August 2012 (workshop 10-14 December 2012);

Selection Criteria The PLP is open to all professional UNHCR staff, senior general service staff and UNHCR partners working in support of protection. Interested and eligible staff can directly apply. Participants will be selected by the Global Learning Centre, in consultation with the Bureaux and the Senior Regional Training Officers.

Eligibility The PLP is open to all professional UNHCR staff, senior general service staff and UNHCR partners working in support of protection.

Training Provider UNHCR-GLCPROT

Language(s) English, French and Spanish

Duration Six-month programme

Training Contact BIRO Zuzanna

Refugee Status Determination Learning Programme (RSD LP) The Refugee Status Determination (RSD) Learning Programme is one of several initiatives to ensure that UNHCR staff responsible for examining and deciding refugee claims have the necessary knowledge, skills and resources to do so, and to support supervisors in fulfilling their responsibility for the training of staff who carry out RSD. The RSD Learning Programme has been developed as a mandatory functional training for all UNHCR staff who are responsible for carrying out or supervising RSD. It is also appropriate and recommended for staff whose responsibilities require them to play an active role in building capacity in new or developing national asylum systems. Ressettlement (RST) staff who are required to elaborate individual eligibility analysis or to process particulary complex cases may also benifit from the RSD Learning Programme.

Objectives To ensure that UNHCR staff responsible for examining and deciding refugee claims have the necessary knowledge, skills and resources to do so.

Upon completion of this course the learner will be able to: ●

Demonstrate knowledge of the procedural and substantive aspects of RSD, with a view to enhancing the quality of RSD undertaken in participating regions;

●

Undertake RSD in particularly complex eligibility situations, including in processing asylum claims in the context of secondary movement and situations of armed conflict;

●

Conducting effective (and AGD-sensitive) RSD interviews, making sound, well-supported

credibility assessments, researching and using relevant country of origin information and drafting accurate and well-written RSD assessments; ●

Evaluate the efficiency, quality and transparency of RSD procedures and participate more actively in efforts to enhance standards in these areas;

●

Understand the existing UNHCR standards and resources that are relevant to RSD, and how to interpret and apply them in carrying out their RSD responsibilities;

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Understand UNHCR’s authority to carry out and supervise RSD, and the considerations affecting where and how UNHCR undertakes these functions.

Location Depending on regions covered

Schedule RSD LP South West Asia - launch: March 2012 with the (workshop in Islamabad 4-8 June 2012) RSD LP Mena - launch: August 2012, Self study phase starts on 9 September 2012; (workshop dates and location tbd ) RSD LP East & Horn of Africa - launch: September 2012; The Self-study phase starts on 21 September 2012;(workshop dates tbd)

Selection Criteria Selection of participants will be made by the RSD Unit in the Division of International Protection, in consultation with the relevant Bureau and Regional RSD Officers, on the basis of the experience and responsibilities of the staff who apply as well as the RSD functions in the respective Offices.

Eligibility The RSD Learning Programme is open to all staff (international and national, including UNVs, JPOs, national professional officers, senior general service staff and RSD consultants ) who are responsible for carrying out or supervising RSD, as well as staff whose responsibilities require them to play an active role in building capacity in new or developing asylum systems. RST staff who are required to elaborate individual eligibility analysis or to process particularly complex cases may also benefit from the RSD Learning Programme.

Training Provider UNHCR-GLCPROT

Language(s)

English and French

Duration Four-month programme

Training Contact DUFF Suzanne Marie F.

Resettlement Learning Programme (RLP) The Resettlement Learning Programme (RLP) has grown out of the successful experience of the joint RSD and Resettlement Learning Programme. This programme was developed in order to ensure a more in-depth focus on resettlement. Considering the significant progress that has been made in the past five years, when more than 330,000 refugees were resettled, resettlement continues to play a vital role in protecting individual refugees at risk, including in response to emergency refugee situations. In addition, resettlement also has a role in sharing responsibilities with refugees hosting governments and the strategic search of solutions, in particular for protracted refugee situations. As a result, UNHCR continues to strengthen its resettlement activities and operations. In this vein, the RLP aims to contribute to a more coherent and predictable resettlement delivery that addresses refugeesâ&#x20AC;&#x2122; protection needs with diligence, integrity, transparency and accountability. Structure and Methodology of the Programme The RLP is a six-month thematic programme that complements the Protection Learning Programme by offering distance self-study, coached and web-based modules and a workshop that deals specifically with resettlement.

Objectives The RLP aims to enhance the knowledge and skills of resettlement practitioners. Upon completion of this course, the learner will be able to:

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Self-assess their knowledge and expertise to perform resettlement and identify key areas for individual improvement;

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Understand policy, global issues and key challenges relating to resettlement, including the concept of comprehensive durable solutions strategy and the strategic use of resettlement;

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Identify refugees in need of resettlement and assess their cases in conformity with UNHCR’s established resettlement categories;

●

Understand the various phases / methods of the resettlement process and improve the quality of the resettlement submissions;

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Understand the basics of Refugee Status Determination (RSD) and identify areas that need to be clarified during the resettlement interview;

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Examine issues such as the reception of refugees and handling enquiries, file management and confidentiality; and

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Contribute to upgrading the efficiency, quality and transparency of resettlement procedures in their Offices.

Location Depending on regions covered

Schedule RLP for South Africa 2011/2012 ( workshop in Pretoria 5-9 March); RLP for South and South- East Asia and Japan 2012 - launch: September 2012; The self-study phase is planned for November 2012 until February 2013; (workshop is scheduled to take place in the region on 11-15 March 2013). RLP for Latin America 2012 - launch: September 2012; The Self-study phase is planned for November 2012 until February 2013; (workshop is scheduled to take place in the region on 8-12 April 2013)

Selection Criteria Priority for participation in the programme will be given to staff directly involved in resettlement activities, but colleagues contributing to the identification of resettlement cases as well as those involved in other protection and community services activities are encouraged to also apply. Instructions on how to apply can be found in the launching memorandum and interested UNHCR staff members can apply directly through the Learn & Connect platform.The selection of participants will be undertaken by the Resettlement Service in the Division of International Protection and the relevant Regional Bureaux.

Eligibility The RLP is open to all professional UNHCR staff, senior General Service staff and UNHCR partners working in support of resettlement and other protection activities.

Training Provider UNHCR-GLCPROT

Language(s) English

Duration 6-month programme

Training Contact SIEBER LUZ FILHO Jose Francisco

The Facilitation of Protection Learning (FPL) The programme is designed for UNHCR Protection staff to provide support and guidance in facilitating learning for staff members and partners of UNHCR. After successful completion of this learning programme, the participants will become members of a team of dedicated and fully trained field-based facilitators. Members of the team can be called upon to join the Global Learning Centre (GLC) in facilitating the self-study phase and delivering the workshop component of different sessions of the Protection Learning Programme (PLP). and other thematic learning programmes such as Refugee Status Determination (RSD), Statelessness (TPLP), the Short Course on Statelessness, Resettlement (RLP), Best Interest Determination of the Child (BID), and Country of Origin Information LP (COI). Duration of session: Self-study phase (two months), workshop (5 days), implementation of project (to be finalized no later than 3 months after the workshop).

Objectives To improve your skills in planning, developing and delivering protection learning programmes both at a distance (self study) and face-to-face (workshop). Upon completion of this course the learner will be able to: Understand and apply theories and principles of adult learning; Analyze and assess the (learning) problem; Design the learning intervention; Develop the learning material; Implement the learning solution; Evaluate the results and impact; Practice facilitation skills, both on a distance and face-to-face; and Potentially be selected to join the GLC in facilitating protection learning programmes such as the PLP, RSD, RLP, TPLP, BID, COI.

Location Depending on regions covered

Schedule FPL Americas - launch: January 2012 (workshop 23-27 April); FPL Francophone Africa - launch: June 2012 (workshop 5-9 November).

Selection Criteria Following instructions sent by a launching memorandum, interested UNHCR staff members with facilitation experience can apply. The selection of participants will be conducted by the Global Learning Centre and the respective Senior Regional Protection Training Officer.

Eligibility Interested UNHCR staff members with facilitation experience can apply.

Training Provider UNHCR-GLCPROT

Language(s) English and French

Duration 5-month programme

Training Contact DELFABRO DEMARCHI Claudio

Thematic Protection Learning Programme on Statelessness (TPLP) The Thematic Protection Learning Programme (TPLP) focuses on strengthening participants’ capacity to develop and carry out strategies to identify, prevent and reduce statelessness and ensure the protection of stateless persons. The Programme seeks to build on the inter-agency approach by training UNHCR staff members but also staff of other UN agencies and key NGO partners. This eight-month blended programme focuses on a limited range of countries from the same region, bringing together a critical mass of UNHCR and other UN agencies staff, as well as NGO partners.

Objectives The primary goals of the Programme are to: ●

Foster a common understanding of the impact, causes and possible responses to statelessness as well as the international obligations of States and the mandate of UNHCR and other UN agencies in this domain;

●

Enhance knowledge, skills, and attitudes to help ensure that participants are able to put in place strategies to address statelessness through prevention and reduction-related activities and/or through enhancing the enjoyment of human rights by stateless persons.

Upon completion of this course the learner will be able to: ●

Identify and analyze statelessness situations including gaps in national legislation and practice that may lead to statelessness, possible avenues to acquisition of nationality and protection issues faced by stateless persons;

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Identify strategic partnerships and promote a team-based approach among UNHCR staff, other international agencies and NGO partners and governments in order to achieve more effective responses;

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Formulate objectives for the reduction and prevention of statelessness and the protection of stateless persons and to design action plans to implement those objectives.

Location Depending on regions covered

Schedule TPLP for MENA - launched June 2012, (workshop November 2012, exact dates and location to be confirmed).

Selection Criteria The Country or Regional Representative nominates candidates according to the number of slots allocated to each operation. The selection of participants is undertaken by the Statelessness Unit in the Division of International Protection and the relevant Bureau.

Eligibility The TPLP on Statelessness is open for professional UNHCR staff, senior general service staff, staff of UN agencies and NGOs partners working on prevention and response to statelessness.

Training Provider UNHCR-GLCPROT

Language(s) English (UK)

Duration Seven-months programme

Training Contact BRANDVOLL Jorunn

Creating Safe Learning Environments This course is based on UNHCRâ&#x20AC;&#x2122;s Guide on Safe Schools and Learning Environments: How to Prevent and Respond to Violence in Refugee Schools and IRCâ&#x20AC;&#x2122;s Healing Classrooms. The course focuses on developing the skills, knowledge and understanding that you will need

when working in child and youth education and related areas. Its electronic format is meant to provide flexibility, including in your own time management, and to ensure that you have access to the resources that you will need.

Training Provider UNHCR Online Courses

Language(s) English

Different Needs - Equal Opportunities An Online course on Gender Equality developed by the Inter-Agency Standing Committee. The course takes the learner to the fictive country of Hatuk where torrential storms have killed thousands of people. In this emergency setting the course takes the learner through basic and critical steps to promote gender equality and to develop a gender sensitive response to the emergency. The course is 3 hours long and is built on the IASC Gender Handbook in Humanitarian Actionhttp://review.enspire.com/apps/interaction/beta1/trailer

Training Provider Inter-Agency Standing Committee

Language(s) English

Managing an Effective Resettlement Operation (eLearning) This course forms part of the self study phase of the Resettlement Learning Programme. It can be also taken as a stand alone course for those interested in learning the different aspects of management of a resettlement operation.

The course objectives are:explain the responsibility of each staff member, including but not limited to senior managers, to contribute to a well-managed resettlement operation; ● ●

● ●

●

outline the principles of accountability and authorization and how these can be ensured; explain how related factors, such as reception facilities for persons of concern, contribute to a well-managed resettlement operation; describe how enquiries by persons of concern should be handled; explain the principle of transparency and outline important principles related to file management and maintenance of confidentiality of information; explain how fraud can occur; outline what preventive actions and post-fraud responses can be taken.

The course includes the following modules:

Module 1 - Introduction Find out why this course has been developed and how it will benefit UNHCR staff.

Module 2 - What makes a well-managed resettlement operation? Explore factors which contribute to a well-managed resettlement operation, including staff responsibilities and the importance of taking an integrated approach.

Module 3 - Managing expectations and security risks. Find out why managing expectations and security risks is such an important part of effective resettlement delivery.

Module 4 - File management Find out how effective file management contributes to a well-managed resettlement operation.

Module 5 - Authorization and accountability Find out why authorization and accountability form such an important part of a well-managed

resettlement operation.

Module 6 - Fraud and anti-fraud measures Explore the issue of fraud in more detail; what the different types are and how we can help safeguard against it.

Module 7 - Stress management Discover the importance of stress management as part of a well-managed resettlement operation.

Module 8 - Summary Remind learners of the key learning points from the course.

Training Provider UNHCR Online Courses

Language(s) English

Duration 6 hours

Mobile - Collection of International Legal Instruments Mobile eBook with complete Collection of International Legal Instruments.

Note: You will need to install the Learn & Connect Mobile app on your device to access the course. The course may take up to 30 minutes to appear on your mobile device.

Training Provider UNHCR Mobile Courses

Language(s) English

Resettlement Essentials - Video Training Series This training series presents key topics from the revised 2011 UNHCR Resettlement Handbook in 10 short videos. Between 5 and 15 minutes long, the videos can be viewed individually or as a series, and are designed for UNHCR staff and partners involved in the identification, selection and processing of refugees in need of resettlement. The videos address the essential aspects required to ensure that UNHCRâ&#x20AC;&#x2122;s resettlement activities are effective and efficient, and address refugeesâ&#x20AC;&#x2122; needs with diligence, integrity, transparency and accountability.

Training Provider UNHCR Online Courses

Language(s) English

Duration 2 hours

Training video: Building Relationships with Communities This video, aims to make staff aware of how their attitudes and behaviours impact on operations and person of concern. The film is intended to be used for workshops and trainings on topics where interaction with persons of concern is particularly important. The film is accompanied by a facilitator's guide (in PDF format) containing exercises on communication and awareness on attitudes and it is recommended to use the guide jointly with the film.

Training Provider UNHCR Online Courses

Language(s) English (with French subtitles)

Basic Education Workshop The workshop focuses on UNHCR Education Strategy; access, quality and protection needs in education, INEE Minimum Standards; coordination, partnerships and best practices in the education sector, as well as local level planning for education programming.

Objectives At the end of the training, participants will be able to: â&#x2014;?

Articulate the rationale, vision, targets and strategies of the UNHCR Education Strategy;

â&#x2014;?

Analyze educational access, quality and protection needs as shaped by age, gender,

diversity and phases of the displacement cycle; ●

Identify key stages and actions in the education project cycle in line with the internationally accepted INEE Minimum Standards for Education;

●

Identify strategies to strengthen coordination and partnerships in the education sector to optimize results for refugees and people of concern;

●

Identify key challenges in their own context, as well as best practices and solutions towards ensuring the right to education for all;

●

Apply knowledge and skills gained through the training to local level planning for education programming.

Location depend on time zone

Selection Criteria By invitation.

Eligibility By nomination through Senior Protection Officers of Senior Programme Officers.

Training Provider UNHCR-GLCPROT

Language(s) English (UK)

Duration 2 hours

Training Contact HAPNES Alma Ibrisimovic

Best Interest Determination of the Child (BID)

The principle of the best interests of the child has been the subject of extensive consideration in academic, operational and other circles. Legal documents relating to the protection of children, including those adopted by UNHCRâ&#x20AC;&#x2122;s Executive Committee on children of concern to the Office, systematically refer to it.

How to apply this principle in practice, however, often remains challenging for UNHCR and its partners. Limited guidance is available on how to operationalize the best interests principle. The UNHCR Guidelines on Determining the Best Interest of a Child are intended as one step to help fill this gap.

The webinar - based on the Guidelines - offers guidance on how to apply the best interest-principle in practice, and defines the three situations in which UNHCR must undertake a BID.

Objectives To further strengthen staff capacity to perform qualitative and timely Best Interest Determination (BID) for children at risk as a joint effort between UNHCR and partners and in line with minimum standards and procedures as set out in the BID Guidelines. Upon completion of this course the learner will be able to: â&#x2014;?

Demonstrate knowledge of the concept, objectives and principles of BID;

â&#x2014;?

Understand the legal framework of BID and use BID as part of a comprehensive child protection system including: - Identify children who require BID; - Establish minimum standard procedures for BID implementation; - Reaching quality decisions through balancing facts and the rights of children; - Monitor and evaluate the BID process.

Location depend on time zone

Schedule UNHCR's Protection Agenda for Children was released in 2012. As it encompasses a comprehensive strategy on Child Protection, a specific course only BID will not be held in 2012. Planned Regional Workshops on such are therefore postponed until further notice.

Selection Criteria By nomination through representatives of selected operations.

Eligibility By nomination through Senior Protection Officers or Senior Programme Officers

Training Provider UNHCR-GLCPROT

Language(s) English, French and Spanish

Duration 2 hours

Training Contact DESAMOURS Sandrine Dominique

Framework for the Protection of Children A series of webinars to support UNHCR field staff in the implementation of the Framework for the Protection of Children. Webinars will take place once a month and will focus on key technical areas of child protection.

Objectives â&#x2014;?

Be familiar with UNHCRâ&#x20AC;&#x2122;s approach to Child Protection

●

Have a clear knowledge of the objectives and structure of the Child Protection Framework

●

Understand how the implementation of the Framework will impact on their activities

Location online

Schedule Topics discussed will be offered once a month; with a morning and afternoon session.

Selection Criteria After registering, you will be placed on a waiting list . Your request for participation will be approved by a training administrator

Eligibility This webinar is especially targeting Protection staff, Community Services staff, Programme staff and Child Protection focal points from country operations

Training Provider Webex Training

Language(s) English

Duration 60-90 minutes

Training Contact DESAMOURS Sandrine Dominique

EU Asylum Law and Policy Training The EU Asylum Law and Policy Training is aimed at UNHCR staff who are working in Europe, or beyond, in a context or on issues related to the EU’s asylum legislation and policy actions.

It focuses on strengthening participants’ knowledge of the European Union acquis on asylum and other issues of concern to UNHCR. It includes presentations and discussion on: a. Legal and political foundations of the Common European Asylum System (CEAS) b. EU Asylum Legislation Update on Directives and Regulations c. Role of the Courts (nationals and regional – notably ECHR and CJEU) d. Practical Cooperation on Asylum e. Solidarity and Responsibility-sharing within the EU f. Migration and Border Management, including Frontex g. Returns and Readmission

Objectives The primary goals of the Training are to: • Develop knowledge and understanding of the European Union Law and policy on asylum and related mechanisms and institutions. • Develop understanding of how the EU acquis on asylum interrelates with the international obligations of States and the mandate and activities of UNHCR.

Location Regional - Europe

Schedule 4-6 June 2012 - Budapest, Hungary

Selection Criteria Priority will be given to protection or PI colleagues who have recently taken up/will take up posts in EU Member States, or otherwise newly working on EU issues. The available number of places is limited to 25. Colleagues who wish to take part, and who have their supervisors’ approval to do so, are encouraged to express their interest by email to Ms Eveline Snauwaert (snauwaer@unhcr.org). When expressing interest, the following information should be provided: - Name- Post- Duty station- Connection between own work and EU issues. Participants would be requested to meet the costs of travel to Budapest; as well as terminal expenses and DSA. This will need to be covered from their office's own ABODs, and thus their participation and these costs will require their supervisors' approval.

Eligibility The EU Asylum and Policy Training is aimed at UNHCR staff who are working in Europe, or beyond, in a context or on issues related to the EUâ&#x20AC;&#x2122;s asylum legislation and policy actions.

Training Provider UNHCR-GLCPROT

Language(s) English

Duration 2 days

Training Contact CAVINATO Michele

Programme The dynamics of todayâ&#x20AC;&#x2122;s mass population displacements require a comprehensive and integrated approach. UNHCR is mandated to provide international protection which involves supporting communities to rebuild their social structures, realize their rights and find durable solutions. Under this section you will find training on general and specific aspects of programme management as well as events on operational issues such as health, livelihoods and environment.

Managing Operations Learning Programme (MO) The Managing Operations is considered to be one of UNHCR's core learning programmes. The course is a 9 months intermediate level course intended for middle management staff in operational functions. The Managing Operations aims at increasing UNHCR performance and operational effectiveness through enhancing UNHCR staff knowledge, skills, attitudes and the use of practical techniques related to operations management processes. When a staff member completes this programme, he or she should be able to assess, design, implement, monitor and coordinate effectively part of UNHCR interventions and contribute effectively to multifunctional team processes to safeguard the rights of UNHCR Persons of Concern.

Objectives Upon completion of this course the learner will be able to: Apply RBM principles, concepts and tools in their respective projects Identify protection risks of Persons of Concern through participatory assessment and situational analysis Design rights-based programmes based on the RBM principles and the community-based approach Prioritize needs and activities based on available resources and deal with changes Implement programme activities and interact effectively with partners Monitor the operations performance and impact and organize review type participatory self-evaluations Recognize the specific challenges of coordination in various operational situations (emergency, IDP situations, refugees) and be better prepared to coordinate at field level.

Location To be determined

Schedule Next launch: November 2012

Selection Criteria As described in Invitation Broadcast

Eligibility In particular the MO targets: G5 to P3 positions in functions relating to protection, community services, field, technical support (e.g. shelter, health etc) function; Staff who recently moved or would like to move to a programme function; Programme staff from G5 to P2. The Managing Operation course is not suitable for experienced programme staff or for staff in P3/P4 operational functions who have already a solid understanding of operations management.

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 9-month

Training Contact RADO Andrea

Operational Data Management Learning Programme (ODMLP) The Operational Data Management Learning Programme is a cross-sectoral flagship learning programme for UNHCR staff that has been developed to improve data collection and management capacity in UNHCR operations. The data collection and management principles taught in the curriculum apply equally well to refugees, IDPs and other populations of concern and use non-sector specific examples from all UNHCR activities, including registration, SGBV, child protection, health, durable solutions, education, just to name a few.

Staff members with grades from GL4 to P4 are invited to apply, particularly those involved in either the operational side of collecting, analyzing and using data or the technical side of managing databases. ODMLP is structured with a self-study component, followed by a workshop and a personal graduation project.

Objectives A principal goal of the programme is that UNHCR staff members should be able to design, operate and maintain robust monitoring systems and to interpret the resulting information in order to support good programming decisions. Upon completion of this course the learner will be able to: examine what and how data needs to be collected;analyze and interpret the resulting information effectively in making programming decisions.

Location To be determined

Schedule Next launch: September 2012

Selection Criteria As described in Invitation Broadcast

Eligibility Staff members whose major responsibilities include at least one of the following are encouraged to apply: use data in decision making, data related activities, data manipulation, data collection, data analysis, data entry and organisation.Priority for admission will be given to people based on operational need, representation from many sectors, seniority, and diversity (regional and demographic). From G4 to P4 both national and international UNHCR staff members are welcome to apply.

Training Provider UNHCR-GLCOPS

Language(s) English, French

Duration 9-month

Training Contact RADO Andrea

Introduction to Results-Based Programme Management Course and Assessment The course explains how UNHCR programmes should be managed to make sure that interventions by UNHCR and its implementing partners bring positive change to the lives of our Population of Concern. It also provides an overview of the key approaches that guide all UNHCR operations.This is the e-learning and test part.

Training Provider UNHCR Online Courses

Language(s) English

Camp Management and Coordination Training of Trainers (CMC) In 2011 the Camp Coordination and Camp Management (CCCM) Unit, Field Information and Coordination Support Section (FICSS), Division of Program Support and Management (DPSM) developed and launched the Camp Management and Coordination (CMC) training of trainers

initiative to increase UNHCRâ&#x20AC;&#x2122;s training capacity in order to respond to increased training needs in refugee operations.

The CMC ToT builds skills in adult learning techniques and prepares participants to train in camp management and coordination to ensure effective delivery of protection and assistance to refugees and other persons of concern in camp and camp-like settings.

This workshop includes practical skills in how to plan a workshop, amend material according to Learning Needs Assessments and gives each participant a chance to run a workshop session. In addition to the training techniques, the training enables participants to understand the roles and responsibilities of the various actors in camp response, how to promote effective partnerships between sectors to respond more effectively in camp settings, as well as how to promote the integration of cross-cutting issues into technical sectors.

Objectives After completing this workshop the participant will be able to: Plan, organize and deliver a 3 day camp management and coordination workshop at the national or field level.

Location To be determined

Schedule To be determined

Selection Criteria By nomination only

Eligibility National and international staff, implementing partners and government counterparts with the potential to become a trainer, experience in working in camp-based refugee operations, familiarity with camp management and coordination and willingness to serve as a trainer.

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Duration 6-7 days

Training Contact RADO Andrea

Livelihoods Workshops The workshop aims to enhance technical capacity within UNHCR and key partners to take part in livelihood assessments, to jointly develop a comprehensive strategic plan for livelihood programming, and to become familiar with tools and standards for designing and implementing livelihood interventions to increase access to employment, business and income-earning opportunities for People of Concern.

Objectives The aim of the workshop is to enhance technical capacity within UNHCR and key partners to plan and implement quality livelihood programmes and to strengthen UNHCRâ&#x20AC;&#x2122;s catalytic role in ensuring a comprehensive approach for livelihood programming. Through teamwork and role-plays based on real-life scenarios, participants will be coached through the livelihood programming tools and phases. Sessions include an overview of the Sustainable Livelihoods Framework; conducting socio-economic assessments; mapping livelihood assets; introduction to value chains; Policies, Institutions and Processes related to livelihoods and economic opportunities; livelihood intervention planning (including productive assets and cash programming; employment promotion; small and micro entreprise development; microfinance; and advocacy); introduction to the Minimum Standards for Economic Recovery; and partnership options (ILO; WFP; private sector). Workshops are tailored for groups of 28 participants, over a period of 4 days; they can be country based, or regional (with 5-6

participants from UNHCR and partner staff from each country). The training team includes an experienced facilitator, specialised staff from the Livelihoods Unit in OSTS/HQs and from countries and regional offices, experts from partner organisations and guest resource persons. During workshops participants are offered a full set of documentary resources from UNHCR and other organisations.

Location To be determined

Selection Criteria Participants are nominated by their operations.

Eligibility No criteria based on grades

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 3-5 days

Training Contact RADO Andrea

Nutrition and Food Security Training for Expert Public Health Officers Professional training on nutrition for expert Public Health Staff implemented by the Emergency Nutrition Network (ENN).

Objectives Aim of the workshop is to bulid the capacity of public health officers to support, monitor and evaluate nutrition and food security programmes in refugee operations.

Location To be determined

Selection Criteria By nomination

Eligibility Based on grades (P3-P4)

Training Provider UNHCR-GLCOPS

Language(s) English (UK)

Training Contact RADO Andrea

SMART and UNHCR Standardised Nutrition Survey Guidelines Training The goal of the course is to improve the quality and reliability of nutrition survey data collected in refugee operations, with specific objectives of: Establishing standardized data collection, analysis and reporting for refugee operations;Building capacity of technical staff from UNHCR and implementing partners for conducting standardized nutritional surveys. The training is a residential course run specifically for refugee operations and nests within the scope of the UNHCR strategic plan 2008 - 2012. The course will be run in collaboration with

the Centers for Disease Control and Prevention (Atlanta, USA). Sessions are a mixture between theoretical and practical sessions on all stages throughout the planning, implementation and analysis of nutrition surveys. Participants will be required to do pre course work and as well as daily and post training evaluations with pre and post tests, there will also be a post training assignment given to participants 6 weeks after the end of the training to continue the learning process and stimulate revision of concepts and practice after the training.

Objectives After completing this workshop the participant will be able to:Plan a nutrition survey and associated modules of anthropometry, anaemia, IYCF, bed net coverage and WASH; Implement high quality, standardized nutrition surveys; Analyse nutrition and anaemia data to a high quality; Effectively apply the knowledge and skills gained to train others well, obtain reliable data and report on results in a standardized manner; Review nutrition surveys critically, having the ability to appropriately interpret the data; Interpret nutrition survey findings and determine relevant recommendations.Participants will not be expected to be expert users of the software right after the training and this will require individual work after the training in practicing and using the software.

Location To be determined

Selection Criteria By nomination of managers and the respective technical section and fulfillment of pre-requisites

Eligibility UNHCR will ensure that the appropriate participants are selected. A total of 20 participants will be selected based on the following criteria using a questionnaire: Demonstrated knowledge of nutrition; Experience with participation in a nutrition survey: experience in anthropometric measurements of children (weight, length, MUAC); experience in conducting household interviews; Experience in training: training teams; development of training material; Experience in survey planning: decision on survey design, calculation of sample size, design of survey questionnaires, selection of clusters, and elaboration of survey schedule; Experience in supervision and management of survey; Experience in data entry; Knowledge of defining variables and recoding data for analysis; Experience in analysis of data (e.g. software: EPI-Info;

SPSS; Excel); Experience in interpreting survey data and writing survey reports.

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 8 days

Training Contact RADO Andrea

UNHCR Operational Guidance on the Use of Special Nutritional Products This course will seek to improve learners understanding of the role of micronutrients in the refugee diet and the various mechanisms for measuring, monitoring and improving the micronutrient intake with special reference to the Anemia Strategy, new products and programming options.

Objectives After completing this workshop the participant will be able to: Explain the role of micronutrients in nutritional health and the special enhanced needs of especially vulnerable individuals. Develop a program plan of action to assess micronutrient shortfalls and potential response options to improve micronutrient intake. Review the current global anaemia strategy and adapt it to their country and camp context.

Location

To be determined

Selection Criteria By nomination, managers in cooperation with the respected technical section

Eligibility Public Health or Nutrition Practitioners from UNHCR or IP working with Persons of Concern

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 5 days

Training Contact RADO Andrea

UNHCR/WFP Joint Assessment Mission (JAM) The workshop aims at building capacities of UNHCR and WFP staff involved in regular Joint Assessment Mission. The workshop is focusing on the JAM conducted in a urban setting. The workshop consists for a large part in practical exercises, mentored by the facilitators. Day 1: Introduction: workshop â&#x20AC;&#x201C; participants â&#x20AC;&#x201C; JAM process, Institutional and conceptual framework; Day 2: Planning: ToR, information collection and analysis plan; Day 3: Organising the information and the fieldwork; Day 4: Analysis and recommendations; Day 5: Reporting, Learning evaluation.

Objectives Provide practical and conceptual knowledge to plan and conduct a UNHCR/WFP Joint

Assessment Missions. Enable participants to implement all the steps of a JAM process as JAM coordinators, field team leaders or team members from the planning phase to the recommendation phase. Master the outputs of the JAM: recommendations and reporting.

Location To be determined

Schedule To be determined

Selection Criteria Staff likely to be involved in JAM, likely to work in countries where JAM is planned, urban refugee caseload.

Eligibility UNHCR and WFP Staff

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 5 days

Training Contact RADO Andrea

Workshop on Conflict Analysis and Coexistence Peacebuilding involves a range of measures targeted to reduce the risk of lapsing or relapsing

into conflict by strengthening national capacities at all levels for conflict management, and to lay the foundations for sustainable peace and development. Logically, these measures are of critical importance to UNHCRâ&#x20AC;&#x2122;s mandate of providing international protection to its persons of concern and to seek durable solutions for them. There is an increasing international recognition of the need for more sustainable approaches to peacebuilding, which among others has led to the new UN peacebuilding architecture and a Secretary General report on peacebuilding in the immediate aftermath of conflict. UNHCR at a global level has recently reviewed its work which contributes directly or indirectly to peace and stability with a view to further strengthen and target interventions within a more conceptualized peacebuilding framework. A global workshop on peacebuilding was held in Geneva in October 2010, where priority operations as well as core thematic areas of peacebuilding work were identified. This workshop builds on the outcomes of the global workshop and intends to support operations which have identified peacebuilding/coexistence projects and build capacity for implementation. The workshop aims to enhance staff and partner capacity in the development and implementation of peacebuilding/coexistence projects, including in: the concept of peacebuilding in UNHCR operations; Conflict and Context Analysis, Gender and Peacebuilding; a Community and Area Based Approach to Peacebuilding; Peacebuilding/ Coexistence Project design and implementation.

Objectives After completing this workshop the participant will be able to: Explain the concept of peacebuilding, what it entails and UNHCR s role and responsibility in a regional/ cross border context; Use conflict analysis to assess risks (of parties to the conflict relapsing into conflict affecting persons of concern) and measures to mitigate those risks; Understand and factor gender into peacebuilding activities Transform identified measures into concrete peacebuilding/ coexistance initiatives; Understand and apply a community and area based approach to implementing peacebuilding activities.

Location To be determined

Schedule Next launch: during the course of 2013

Selection Criteria Managers nominate participants in collaboration with the technical sections

Eligibility No criteria based on grades

Training Provider UNHCR-GLCOPS

Language(s) English

Duration 3-4 days

Training Contact RADO Andrea

Security The knowledge, awareness and preparedness of staff are the best guarantees of operating safely in the complex operational environments in which UNHCR must be present to discharge its mandate. Enhancing these abilities through adapted training for security specialists, managers and staff at large is an integral part of the effort to enhance security management in the organization.

Security Management Learning Program Workshop (SMLP) The SMLP Workshop is a part of the Security Management Learning Program. The workshop will be intensive, interactive and work-oriented, employing a variety of methodologies, including presentation, case studies as well as group and plenary discussions. Above all, it will involve extensive practical application of security risk management methods.

Objectives The workshop enchances knowledge and develops connecting skills in covered subjects for discussion and/or practical application include the following: ●

The current humanitarian security context: challenges and changes ahead

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UNHCR security policy and standards;

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Roles and responsibilities of managers in security management

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Definitions and limitations of accountability;

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Security risk management concepts and tools: threat, vulnerability and programme assessment;

●

Security plans and planning; skills and resources;

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Balancing and integrating staff and refugee security;

●

Coordination and the UN security management system;

●

Minimum Operating Security Standards;

●

Critical incident management;

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Security and welfare.

Location Various

Schedule Several times in a year, as defined in cooperation with DESS, FSS

Selection Criteria Selection process is coordinated between the operations, Bureaux, FSS and GLC - based on operational needs.

Eligibility Staff members with grade P2 and above

Training Provider UNHCR-GLCESU

Language(s) English

Duration 6 days

Training Contact FEKETE Florian

Fire Security The Fire Safety Program is an essential, interactive online course. The program shows you how to escape from the fire, what the nature of the fire is and also how to protect yourself and others. This training contains 3 modules. Objectives: After this online training you should be able to know: ● ● ●

How to escape from fire How the fire starts How to protect yourself from fire

Training Provider UNHCR Online Courses

Language(s) English

Duration 3 hours

International Relations & Security Network Partnership for Peace Courses The ISN is a leader in the international relations and security community as a provider of comprehensive, balanced, and timely information. For further information visit: http://www.isn.ethz.ch/

These self-paced courses provided by ISN are freely available for all UNHCR users. List of courses: 1. Combating Trafficking in Human Beings 2. Conflict Management and Negotiation 3. Critical Infrastructure Awareness 4. Defence Against Suicide Bombing 5. Defence against Terrorism - A Challenge for NATO and the International Community! (Version 2.0) 6. Globalisation and International Security 7. Human Trafficking: Causes, Consequences, Counter-Strategies

8. Map Reading 9. Information Security Fundamentals 10. International Security Risks 11. Introduction to Hague and Geneva Law 12. Introduction to Human Rights 13. Introduction to International Enforcement Mechanisms 14. Introduction to the UN Security Council 15. Security in the Information Age

Selection Criteria N/A

Training Provider International Relations and Security Network (ISN)

Language(s) English

Duration N/A

Residential Security - Being Secure When You Are at Home (English)

Training Provider UNHCR Online Courses

Language(s) English

Residential Security - Improving Security in Your Property (English)

Training Provider UNHCR Online Courses

Language(s) English

Residential Security - Keeping a Safe Home (English)

Training Provider UNHCR Online Courses

Language(s) English

Residential Security - Principles of Residential Security (English)

Training Provider UNHCR Online Courses

Language(s) English

Security Awareness I: Preparing to travel This unit emphasises the importance of research, proper planning and preparation in ensuring a safe and secure journey. The unit outlines the basic security guidelines for safeguarding your possessions and the tips to plan for medical emergencies in a foreign country. The unit is designed to help all UNHCR staff members whose jobs entail frequent travel.

Training Provider UNHCR Online Courses

Language(s) English

Security Awareness II: Flying This unit aims at familiarising you with the different aspects of air travel, and the potential security threats you may face-both in an airport and onboard the flight. By following the basic guidelines outlined in this unit, you can minimise the security threats associated with flying and turn an insecure situation into a safe one. This unit is designed to help all UNHCR staff members who are frequent fliers.

Training Provider UNHCR Online Courses

Language(s) English

Security Awareness III: Hotel Security This unit is designed to raise your awareness about the security measures you need to follow while staying at hotels in foreign countries. As you go through the unit, you will learn why it is necessary to create a personal security plan to escape emergency situations during your stay at a hotel. If your job entailsfrequent hotel stays in countries you are not entirely familiar, this unit is meant for you.

Training Provider UNHCR Online Courses

Language(s) English

Security Awareness IV: Use of Transportation This unit aims at enhancing your awareness levels about the security guidelines to follow while using public transport, especially in foreign countries. The unit describes the threats you might encounter in public transportation systems and the countermeasures you can take to evade these threats. The principles explained in this unit can be applied by UNHCR staff members both in their home country and when they travel abroad.

Training Provider UNHCR Online Courses

Language(s) English

Security Awareness V: Safety in Public This unit aims at familiarising you to the threats you might be exposed in public places in a foreign country. The unit explains the specific threats encountered on the street and provides the strategies that you can employ to safeguard yourself and your belongings. The principles described in this unit will also help UNHCR staff members safeguard themselves from potential attacks in public places.

Training Provider UNHCR Online Courses

Language(s) English

Security Awareness VI: Living Abroad This unit emphasises the need to be aware of your surroundings and take safety precautions even after you have grown accustomed to the new country. The unit explains the dangers you may encounter in places of leisure and when you are in the company of people who are not your friends or colleagues. The guidelines explained in this unit will help ensure your safety throughout your stay in a foreign country.

Training Provider UNHCR Online Courses

Language(s) English

Security Risk Management (SRM) This course on Security Risk Management (SRM) is designed for staff that wishes to learn more about managing security for themselves and their co-workers. You can take the course as a whole, which includes a final exam, or select individual modules of interest. The course will help you recognise the current security context for humanitarian field workers, and identify the recent trends in humanitarian staff security. We will explore the principal lessons learnt from the attacks in Atambua and Macenta in September, 2000. We will also look at UNHCRâ&#x20AC;&#x2122;s security policy, and discuss what is meant by â&#x20AC;&#x153;strengthening a culture of securityâ&#x20AC;?. Some common humanitarian security approaches, such as the ICRC Seven Pillars of Security model and the security triangle approach, will be explored together with the concept of Due Diligence. A major component of the course is the concept of Risk Assessment, including the meaning and relationship among the following activities: - Threat assessment - Vulnerability assessment - Programme assessment - Risk analysis - Criticality assessment - Decision and implementation of risk reduction measures - Review and modification of assessment This course explains in simple terms how the UN conducts Risk management, and look at terminology, the use of a Risk Matrix, and understanding criticality assessments of our operations from a risk perspective. We will further identify the basic contents and structure of a comprehensive field security plan, and understand the design and use of scenario-based security contingency plans as components of the overall security plan. Part of Risk management is understanding the security relationships between humanitarian workers and the host government, as well as the security relationships with and among NGOs and other partner agencies, and between humanitarian and military organisations. The course will further explain the relationship between security and stress, and identify some individual adapting and coping techniques.

Training Provider UNHCR Online Courses

Language(s) English

Duration N/A

Self Defense Training

Selection Criteria Open to all staff

Training Provider UNHCR Online Courses

Language(s) English

Duration 2 hours

Stay safe - personal security (IFRC course) Note: This course has been designed by IFRC for its staff and has been made available to UNHCR due its relevance to all humanitarian workers.The â&#x20AC;&#x153;Stay Safe Personal Security

Trainingâ&#x20AC;? course is intended for all Federation and Red Cross and Red Crescent national society personnel, including volunteers. The aim of the course is to provide basic security preparation for those personnel travelling or being deployed to the field. Although Red Cross Red Crescent specific, this course contains security information that will be beneficial for all humanitarian workers. Successful completion of the course is validated by a certified final test.

Training Provider IFRC

Language(s) English

Stay safe - security management (IFRC course) Note: This course has been designed by IFRC for its staff and has been made available to UNHCR due its relevance to all humanitarian workers.The â&#x20AC;&#x153;Stay safe Security managementâ&#x20AC;? course is intended for those tasked with security management. The aim of the course is to familiarise managers with the necessary tools to implement and maintain a well functioning security framework. Although Red Cross Red Crescent specific, this course contains security information that will be beneficial for all humanitarian workers. Successful completion of the course is validated by a certified final test.

Training Provider IFRC

Language(s) English

Mobile - Security Quick Courses Short mobile courses on security management including Crisis Management, Convoy Preparation, Dealing with Threats and Residential Security Guidelines.

Note: You will need to install the Learn & Connect Mobile app on your device to access the course.The course may take up to 30 minutes to appear on your mobile device.

Training Provider UNHCR Mobile Courses

Language(s) English

Advanced Driving Training Advanced Driving Training is an intensive workshop designed to train FSAs to deliver driverâ&#x20AC;&#x2122;s training in the field. The program will cover advanced driving techniques, 4x4 driving, and use of armored vehicles. The training is open for invited trainees. The invitation is based on discussion with FSS. All participants completed the training are expected to submit to the GLC a summary report on the training held annually.

Objectives

This training enables Field Safety Advisors to become Trainer of Trainers (ToT), with the task of providing training to drivers in UNHCR, using our own vehicles, upon return to their duty stations.

Location N/A

Schedule Based on operational requirements

Selection Criteria In coordination with FSS

Eligibility FSA

Training Provider UNHCR-GLCESU

Language(s) English

Duration N/A

Training Contact FEKETE Florian

Armored Vehicle TOT Refresher Training (AV ToT) The purpose of this training is to re-appraise previous AV training undertaken to enable the TOTs maintain training consistency, stay abreast of updated instruction techniques and to couple these with a servicing and maintenance component (with emphasis on basic field

expedients and UNHCR commonly noted operational anomalies).

Objectives The objectives of the training are grounded on conveying and deepening knowledge of armored vehicles, driving characteristics, vehicle systems, vehicle handling theory and practice and directions on requisite premeditated actions.

Location Security

Schedule As required

Selection Criteria Participants are selected by FSS in coordination with GLC

Eligibility The training is open for invited trainees. The invitation is based on discussion with FSS.

Training Provider UNHCR-GLCESU

Language(s) English

Duration one week

Training Contact Admin Florian FEKETE

Assistant Field Safety Advisor Training (AFSAT) The training targets general development of professional knowledge, expertise and situational awareness applicable in different security situations.

Objectives The training provides general development of professional knowledge, expertise and situational awareness applicable in different security situations.

Location Varies

Schedule Once a year

Selection Criteria In coordination with DESS/Field Safety Section â&#x20AC;&#x201C; based on operational needs

Eligibility Field safety staff - (Snr.) associate/assistant

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact Admin Florian FEKETE

Communicating Security Strategies: Training, Advising & Mentoring Workshop This workshop is an intensive five day event with the aim of preparing Field Safety Advisors to present their expertise in a professional and polished way within the norms and expectations of UNHCR standards.

Objectives The course emphasizes: ●

Skills in presenting security advice.

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Developing skills as a presenter and facilitator.

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Preparing and planning of training sessions.

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Promoting and maintaining your participants’ desire to learn.

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Coaching and mentoring others.

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Negotiation strategies for improving security.

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Conducting training needs analysis.

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Developing and submitting training plans.

At the end of the training you should be more confident in delivering training, communicating and be adept at making maximum use of group participation activities.

Location Budapest, Hungary

Schedule Once a year

Selection Criteria The final selection of candidates will be done by DESS/FSS and the GLC in consultation with the Bureaux and Operations - based on operational needs

Eligibility FSAs

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact FEKETE Florian

Emergency Trauma Bag Training (ETBT) The primary purpose of the Emergency Trauma Bag and its associated training is to ensure that proper first responder care, life-saving tools and supplies are readily available to provide adequate emergency medical treatment to UN personnel.

Objectives The Course Objectives are: -Train participants as emergency medical first responders. -Familiarize participants with the ETB. -Impart participants with the baseline skills necessary to respond to a mass casualty incident.

Location Nairobi, Kenya

Schedule As per operational requirements

Selection Criteria The target audience for this training is UNHCR security and key personnel who are likely to be called on to provide treatment to casualties in a mass casualty incident and provide relevant training. Selection is based on operational needs and is coordinated by DESS/FSS.

Eligibility The target audience for this training is UNHCR security and key personnel who are likely to be called on to provide treatment to casualties in a mass casualty incident and provide relevant training.

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact Admin Florian FEKETE

FSA Information Analysis Training The FSA Information Analysis Training enhances theoratical and practical knowledge of Field Security Advisors in collecting, analysing information in the UN system.

Objectives To provide FSAs with a foundation to better analyse information in their operations.

Location Various

Schedule Once a year

Selection Criteria The selection is done in close cooperation with DESS/FSS and concerned operations.- based on operational needs

Eligibility FSA, AFSA

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact FEKETE Florian

FSA Training of Trainers Workshop Enhancing FSAs facilitation and presenetation skills. The workshop is held together with the FSA Information Analysis Training.

Objectives Enhancing FSAs facilitation and presenetation skills.

Location Geneva

Schedule Same as FSA Information Analysis Training

Selection Criteria No application for it. Application allowed for FSA Information Analysis Training.

Eligibility FSA, AFSA

Training Provider UNHCR-GLCESU

Language(s) English

Duration 3 days

Training Contact FEKETE Florian

IDS Street Survival Training Integrated Defense System (IDS) Street Survival Training is an effective, modern form of street self defense for men and women. Each class has intensive practical, theoretical and discussion segments. The training is provided at different levels starting from beginner and up. Higher levels require attenance of all lower level sessions.

Objectives

IDS Street Survival ensures that each new student understands the principles, learns the techniques, and builds their reflexes, without confusion in the least amount of time.

Location Security

Schedule Varies

Selection Criteria Selection criteria is based on gender and departmental equality.

Eligibility UNHCR Global Service Center staff

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 weeks

Training Contact FEKETE Florian

IDS Women's Self Defense Training IDS (Integrated Defense Systems) Self Defense is not just a set of techniques; itâ&#x20AC;&#x2122;s a state of mind, and it begins with the belief that you are worth defending. The training is focused on how to prevent sexual assaults and attacks before they happen using a heightened sense of awareness. Regardless of age or physical condition, you can and should defend yourself. The

program also addresses what to do at all four phases of a sexual assault.

Objectives IDS Womenâ&#x20AC;&#x2122;s Self Defense Training ensures that each new student understands the principles, learns the techniques, gains confidence and builds their reflexes, without confusion in the least amount of time on preventing sexual assault.

Location Security

Schedule Once in a year

Selection Criteria Selection criteria is based on departmental equality.

Eligibility UNHCR Global Service Center staff

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 weeks

Training Contact FEKETE Florian

Safety in the Field Tthe UNHCR eCentre, in collaboration with the Japan International Cooperation Agency (JICA), developed its Safety in The Field Workshop for humanitarian and development workers. The workshop, a core course for the eCentre since 2002, aims to prepare people working in the humanitarian and development communities to face the challenges of working in the field by raising awareness of risks in their environment and equipping them with the skills needed to prevent and respond to dangers.

Application only by invitation.

Objectives Key areas covered in the workshop included mission preparation, safety on the road, handling checkpoints, mines and other weapons, dealing with crowds, using telecommunications equipment, information management, hostage survival, gender-related violence and dealing with stress in the field. The workshop featured extensive practical application of skills, including an intensive, full-day field simulation exercise supported by the Royal Thai Army.

Location To be announced

Schedule As defined by e-Center and the concerned operations

Selection Criteria Selection is coordinated between e-Center and concerned operations.

Eligibility Only by invitation from concerned operations.

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact SHIMAZAKI Naoko

Security Analysis Process & Practice (SAPP) The SAPP workshop enhances theoretical and practical knowledge of Field Security Advisors in collecting, analyzing information in the UN system. The SAPP training enhances theoretical and practical knowledge of Field Security Advisors in collecting, analyzing information in the UN system.

Objectives To provide FSAs with a foundation to better analyse information in their operations.

Location Various

Schedule Once a year

Selection Criteria The selection is done in close cooperation with DESS/FSS and concerned operations.

Eligibility FSA, AFSA

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact FEKETE Florian

Security Awareness Training (SAT) The SAT workshop will be intensive, interactive and work-oriented, employing a variety of methodologies, discussions and practical exercises to develop staff security awareness.

Objectives

The workshop enhances knowledge and develops connecting skills in covered subjects for practical application include the following:

●

The current humanitarian security context: challenges and changes ahead UNHCR security policy and standards; Roles and responsibilities of staff members in security management Definitions and limitations of accountability; Security skills and resources; Staff and refugee security; Coordination and the UN security management system; Minimum Operating Security Standards; Critical incident management;

â&#x2014;?

Security and welfare.

Location Security

Schedule Frequency is coordinated between the operations, Bureaux, FSS and GLC.

Selection Criteria Selection process is coordinated between the operations, Bureaux, FSS and GLC.

Eligibility All employees in the country

Training Provider UNHCR-GLCESU

Language(s) English

Duration 2 days

Training Contact FEKETE Florian

Security Management Exercise (SMX) The SMX workshop will be intensive, interactive and work-oriented, employing a variety of methodologies, including presentation, case studies as well as group and plenary discussions. Above all, it will involve extensive practical application of security risk management methods.

Objectives The workshop enchances knowledge and develops connecting skills in covered subjects for discussion and/or practical application include the following: ●

The current humanitarian security context: challenges and changes ahead

●

UNHCR security policy and standards;

●

Roles and responsibilities of managers in security management

●

Definitions and limitations of accountability;

●

Security risk management concepts and tools: threat, vulnerability and programme assessment;

●

Security plans and planning; skills and resources;

●

Balancing and integrating staff and refugee security;

●

Coordination and the UN security management system;

●

Minimum Operating Security Standards;

●

Critical incident management;

●

Security and welfare.

Location Various

Schedule Number of trainings in a year agreed with operations, Bureaux, FSS and GLC

Selection Criteria Selection process is coordinated between the operations, Bureaux, FSS and GLC

Eligibility Staff members involved in security arrangements

Training Provider UNHCR-GLCESU

Language(s) English

Duration 3 days

Training Contact FEKETE Florian

Security Risk Management Workshop (SRMW) This workshop, presented in partnership with the Japan International Cooperation Agency (JICA), presents the tools and techniques of security risk management, including threat, vulnerability and risk assessment, security plans and planning, and critical incident management. Additionally it explores further security management issues and dilemmas including managerial accountability, working with partners for better security, managing information and the media and coping with stress in teams. It features extensive discussion of real-life cases and practical exercises.

Objectives Upon completion, it is expected that participating managers will have

Greater awareness of contemporary risk management tools and practices; Knowledge of mitigating measures and how to select them; Greater ability to respond appropriately to critical incidents; Greater understanding of their security accountabilities as managers; Greater confidence in their ability to apply these skills and tools in a diverse range of realm situations.

Location Security

Schedule once a year

Selection Criteria Selection is done by e-Center

Eligibility All aplications should be coordianted with e-Center

Training Provider UNHCR-GLCESU

Language(s) English

Duration 3 days

Training Contact SHIMAZAKI Naoko

Security Training for Staff in High Risk Operations (HEST) Over the past years, UNHCR staff in a number of offices were targeted by or were the victims of violent attacks, from the fatal incidents in Pakistan to less shocking yet serious incidents in several other countries. The High Commissioner has emphasized the need to better prepare colleagues for the specific challenges they will face in high risk environments and has decided that brief, adapted security training should be mandatory for all international staff assigned or deployed to those offices.

Participants are invited to each session.

Objectives The objective is to provide intensive three-day training to international staff member assigned or already posted to 10 operations presently qualified as high risk. Core components of security management and accountability will be common to all sessions and approximately

half time will be reserved for issues identified by the management and staff themselves and location-specific skills such as hostile surveillance or hostage survival.

Location Various

Schedule Several in a year, as defined in coordination with DESS, FSS

Selection Criteria Selection is done by the concerned operations.

Eligibility Staff members working in operations with high risk

Training Provider UNHCR-GLCESU

Language(s) English

Duration 3 days

Training Contact FEKETE Florian

Workshop on Security of Persons of Concern (WSPC) This learning event will enhance the skills of the Field Safety Advisers and other participating staff with diverse functional profile, required to ensure the physical security of all persons of concern to UNHCR (asylum-seekers, refugees, IDPs, returnees and stateless persons) in

diverse operational contexts.

Objectives The participants will learn how to identify, respond to and prevent diverse security threats to persons of concern, in close coordination with protection staff. In this process they will use the recently released UNHCR Manual on Security of Persons of Concern, First Edition, November 2011, a multi-disciplinary practical guide which offers a range of practical solutions to gain, maintain and increase the protection and security support offered to persons of concern. Participants will also be offered a further insight into core protection principles and the realities of physical security of persons of concern. We are confident that this will be a unique opportunity for FSAs to develop skills in an area critical for success in UNHCR, and that managers will see tangible return on the investment of time.

Location Security

Schedule As required.

Selection Criteria The invited staff will be selected based on an assessment by GLC and FSS in coordination with Bureaux.

Eligibility Staff invited by FSS

Training Provider UNHCR-GLCESU

Language(s) English

Duration 1 week

Training Contact Admin Florian FEKETE

Emergency UNHCR is often faced with emergency situations which require an immediate response, having to deliver aid and experts to the affected zones without delay. To maintain this capacity and preparedness, UNHCR has developed training programmes that are held regurlarly including the Workshop on Emergency Management (WEM), Situational Emergency Training (SET) and Emergency Team Leadership Program (ETLP). In addition to that, The Global Learning Centre is working on a number of e-learning training modules on various aspects of emergency preparedness and management to ensure that all staff members have access to emergency learning opportunities.

Curric test Curric test

Training Provider External Training

Senior Emergency Leadership Programme (SELP) The Senior Emergency Leadership Programme (SELP) prepares UNHCR senior staff selected for being member of Senior Emergency roster to lead large scale emergency operations. The programme covers leadership, operations and strategies, security and welfare skills, abilities, competencies and knowledge. The programme contains a six week self-study period, a quiz and a workshop.

Objectives Preparation of UNHCR senior staff selected for being member of Senior Emergency roster to lead large scale emergency operations.

Location Emergency

Schedule Once a year

Selection Criteria Selection and invitation is done by DESS.

Eligibility Senior staff - members of the Corporate Emergency Roster

Training Provider UNHCR-GLCESU

Language(s) English

Duration 6 days

Training Contact FEKETE Florian

Senior Emergency Leadership training (SELT) Senior Emergency Leadership Training (SELT) covers leadership, operations and strategies, security and welfare skills, abilities, competencies and knowledge to prepare UNHCR senior staff selected for being member of Senior Emergency roster to lead large scale emergency operations

Objectives Preparation of UNHCR senior staff selected for being member of Senior Emergency roster to lead large scale emergency operations.

Location Emergency

Schedule Once a year

Selection Criteria Selection and invitation is done by DESS.

Eligibility P5 and above

Training Provider UNHCR-GLCESU

Language(s) English

Duration 10 days

Training Contact FEKETE Florian

Workshop on Emergency Management (WEM) WEM/ERT is an intensive, field-oriented and practical training with subjects including emergency aspects of protection, resource management, initial needs assessment, operations planning, coordination, humanitarian reform and cluster approach, negotiation, working with operational partners, security, telecommunications, GPS and map reading, media, first aid, off-road driving. Significant part of the WEM program is focused on important elements of personal and team preparedness for deployment, such as pre-departure, arrival and return, health tips, team building, stress management etc. The WEM is open to UNHCR staff members selected for Emergency Response Team (ERT) Roster.

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Objectives WEM/ERT aims to prepare members of the Emergency Response Team (ERT) Roster for deployment to emergency/repatriation operations.

Location Sweden, Norway and Germany

Schedule Three times a year (March, June, October)

Selection Criteria The WEM is open to UNHCR staff members selected for Emergency Response Team (ERT) Roster.

Eligibility Staff members of the Emergency Response Team (ERT) Roster

Training Provider UNHCR-GLCESU

Language(s) English

Duration 10 days

Training Contact FEKETE Florian

Residential Security - Assessing the Security of a New Home (English)

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Training Provider UNHCR Online Courses

Language(s) English

Basics of International Humanitarian Response Workshop The purpose of the workshop is to improve capacity to respond to humanitarian emergencies in the Asia-Pacific region by providing realistic, skills-based training to a diverse group of professionals involved in humanitarian response. Application only by invitation.

Objectives It will focuse on increasing awareness of standards of international humanitarian assistance, and promoting an appreciation of the importance of coordination among partners, with the ultimate goal of contributing to more effective and concerted response to the needs of people affected by emergencies.

Location As defined by e-Center

Schedule As defined by e-Center and the concerned operations

Selection Criteria Selection is coordinated between e-Center and concerned operations.

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Eligibility By invitation only, mainly from Asia-Pacific region.

Training Provider UNHCR-GLCESU

Language(s) English

Duration 8 days

Training Contact SHIMAZAKI Naoko

Contingency Planning Workshop As part of the United Nations' objectives to enhance capacity in the emergency response and contingency planning (CP) in the area of the defined training location UNHCR, together with OCHA and UNDP, are supporting the National Disaster Centre to organize this capacity building activity. Participants with special invitation only. This Learning Programme/Workshop is intended for senior officials dealing with emergency and disaster management, either as a member of the national disaster management organization (NDC), provincial administration, other ministry or other body likely to be involved in planning or response.

It is also intended for members of NGOs and

inter-governmental and non-governmental organizations involved in disaster management in Papua New Guinea.

Objectives

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The first phase of the CP Learning Programme will consist of reading materials and exercises. It mainly serves as an introduction to the basics of contingency planning for humanitarian responses to emergencies following natural disasters or conflict-related crisis which may escalate to a large scale movement of population or a massive displacement. The second phase of the CP Leaning Programme will comprise a concise, three-day workshop which serves to enhance the understanding of the reading materials. It is intended to be a practical training for emergency and disaster management professionals, enabling them to subsequently conduct actual planning in selected regions and for selected contingencies in Papua New Guinea. The third phase of the CP Leaning Programme will consist of support to selected provinces to develop specific contingency plans.

Location As defined by e-Center

Schedule As defined by e-Center and concerned operations

Selection Criteria Selection is coordinated between e-Center and concerned operations.

Eligibility Senior officials, by invitation only, mainly from Asia-Pacific region

Training Provider UNHCR-GLCESU

Language(s) English

Duration As defined by e-Center

Training Contact SHIMAZAKI Naoko

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Emergency and Disaster Management Workshop The workshop has been designed to improve response to emergencies by exploring problems, standards and best practices in key areas of emergency and disaster management. Areas explored in detail included protection of the rights of affected people, emergency assessment, food and nutrition, emergency shelter, water and sanitation and coordination in emergencies.

Application only by invitation.

Objectives The workshop features presentations from experts from both within and outside the region, and numerous interactive demonstrations and exercises. In the end, the participants reported leaving with a greater understanding of international standards used in dealing with emergencies, and familiarity with colleagues and approaches used in facing crises in neighboring countries.

Location As defined by e-Center

Schedule As defined by the e-Center and the concerned operations

Selection Criteria Selection is coordinated between e-Center and concerned operations.

Eligibility By invitation only, mainly from Asia-Pacific region

Training Provider UNHCR-GLCESU

Language(s)

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English

Duration 5 days

Training Contact SHIMAZAKI Naoko

Emergency Response Team Workshop (ERTW) The Emergency Response Team Workshop is offered to staff members of requesting operations preferably with some emergency and field experience. The workshop focuses on an emergency situation in a given operation including emergency aspects of protection, resource management, initial needs assessment, operations planning, coordination, humanitarian reform and cluster approach, working with operational partners, security, telecommunications. ERTW places a high priority on team planning for a specific emergency operation and also acquaints participants with some key emergency planning and management skills in priority areas.

The ERTW is open to UNHCR staff members selected for Emergency Response Team of the requesting operation only.

Objectives ERTW aims to prepare members of operation's emergency response team for deployment to an anticipated emergency operation.

Location Emergency

Schedule As per operational request

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Selection Criteria Participants are selected by the requesting operation.

Eligibility Staff members of requesting operation

Training Provider UNHCR-GLCESU

Language(s) English

Duration 4 days

Training Contact FEKETE Florian

Emergency Team Leadership Programme (ETLP) The IASC ETLP aims to strengthen emergency team leadership competencies of IASC partners in humanitarian emergency settings.

The ETLP focuses on “team leadership” and

“interpersonal” skills in emergency situations, i.e. teamwork, communication, decision-making, emotional intelligence, direction setting and situational leadership, rather than on the more technical or operational skills required in emergencies (e.g. emergency management, operations, sector response planning, staff security, etc.) as these are already covered by other existing training courses. In addition to reinforcing core leadership competencies, the workshop is a retreat designed to spark reflection and growth of participants’ own attitudes and practices as emergency team leaders. The ETLP is carried out in three phases: a period of self-study and self-assessment (one month), a four and a half-day workshop and a post-workshop project (six months). The IASC ETLP aims to strengthen emergency team leadership competencies of IASC partners

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in humanitarian emergency settings. The ETLP focuses on team leadership; and interpersonal skills in emergency situations, i.e. teamwork, communication, decision-making, emotional intelligence, direction setting and situational leadership, rather than on the more technical or operational skills required in emergencies (e.g. emergency management, operations, sector response planning, staff security, etc.) as these are already covered by other existing training courses.

Objectives

Enhancing leadership competencies and skills of emergency managers from IASC member Agencies.

Location To be confirmed

Schedule Twice a year

Selection Criteria Selection process coordinated between DESS, EPRS and GLC.

Eligibility Senior staff

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact KAZAKOV Andrei

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Essentials of Humanitarian Negotiations Workshop This workshop will focus on the skills and techniques of negotiation, applied to situations where humanitarians must use them: negotiating with government interlocutors, non-state and irregular actors (including armed elements), partner agencies, fellow staff members and sometimes beneficiaries. Above all it will apply these skills to protection-oriented situations where access, respect for human rights and humanitarian space are at stake. It will emphasize techniques of reaching mutually beneficial solutions, such as correctly analyzing your own and the other's negotiation position, using active listening, inventing options for mutual gain and reducing anger and hostility. The workshop will be highly interactive, spending approximately half the course time actually negotiating realistic exercises and simulations. Application only by invitation.

Objectives â&#x2014;?

An improved ability to analyze negotiation positions (theirs and that of their opponent);

â&#x2014;?

Knowledge of a range of techniques for developing mutually beneficial solutions;

â&#x2014;?

Understanding of successful techniques for managing interpersonal dynamics; Awareness of how to identify and respond to unfair.

Location As defined by e-Center

Schedule As defined by the e-Center and the concerned operations.

Selection Criteria Selection is coordinated between e-Center and concerned operations.

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Eligibility By invitation only, mainly from Asia-Pacific region.

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact SHIMAZAKI Naoko

Latin American and Carebbian Emergency Management Workshop, WEMito WEMito is focused on important elements of personal and team preparedness, and procedures in an emergency.

Objectives WEMito prepatres staff deployable in regional emergency response.

Location Panama

Schedule As requested

Selection Criteria Selection is based on operational needs

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Eligibility Selected staff of concerned operations

Training Provider UNHCR-GLCESU

Language(s) English

Duration 6 days

Training Contact Admin Florian FEKETE

Negotiation and Coordination Workshop with HPC A workshop on Coordination in the Field for future peacebuilding professionals. The workshop is designed to make practitioners more proficient at working together to achieve success in post-conflict environments.

Application by invitation only.

Objectives Professionals skilled in coordination and negotiation will be better prepared to achieve successful outcomes, and in a post-conflict environment this can have a real impact on efforts to build lasting peace, stability and social justice.

Location To be confirmed

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Schedule As defined by e-Center and the concerned operations

Selection Criteria Selection is coordinated between e-Center and concerned operations.

Eligibility By invitation, mainly from Asia-Pacific region

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact SHIMAZAKI Naoko

Regional Emergency Management Workshop for NGOs This initiative will focus on emergency response in the context of humanitarian emergencies, whether caused by armed conflict, human rights violations or natural disasters.

Objectives The initiative has three primary objectives:

Strengthen the capacity of NGO partners to respond to humanitarian emergencies, in line with international standards.

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Reinforce and expand UNHCRâ&#x20AC;&#x2122;s partnership with humanitarian NGOs in Asia and the Pacific, whilst enhancing mutual understanding. Provide a forum for NGO partners to discuss their specific concerns in the humanitarian context, and engage in structured information exchange.

Location Emergency

Schedule Once a year

Selection Criteria Participants selection is made by e-Centre

Eligibility Staff involved in emergency management.All applications should be coordinated with e-Center.

Training Provider UNHCR-GLCESU

Language(s) English

Duration 5 days

Training Contact SHIMAZAKI Naoko

Workshop on Emergency Information Management (WEIM)

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The overall goal of the workshop is to develop emergency information management capacity either in emergency-prone countries or on the ERT roster. The enormous number of deployees to emergencies has depleted the ERT roster of information management personnel. The increasing frequency with which the bureaus and emergency operations ask for Information Managemenet Officer support necessitates that UNHCR augment its emergency response capacity for information management.

Objectives The targeted workshop participants are those able to be deployed as Tri-Cluster Information Managers, Registration Officers, Operational Data Managers or Information Managers in emergencies. This workshop is not aimed at junior staff members involved in information management or personnel who are not specialists in information management, data management or registration.

Participants who attend the workshop must either: a)

be posted in an emergency-prone country with information management or registration

coordination responsibilities, or b)

agree to be on the ERT roster following the workshop for a period of 9 months

Location Emergency

Schedule Minimum once a year

Selection Criteria UNHCR staff with experience in leading information management, and/or registration and/or operational data management who fit either of the following categories:a.UNHCR Field Staff in emergency-prone operations b.UNHCR staff members willing and available to be on an emergency deployment roster for 9 months following the workshop (with supervisor approval).Note: UNHCR Staff contracts should cover most of the roster period (or be expected to be extended to cover the period).2.Standby and implementing partner staff with experience in leading information management.3.All participants must:a.have Medical clearanceb.be able and willing to travel to hardship duty stationsc.have valid passports for the period of roster membershipd.have valid contracts or standby partner roster arrangements for the period of roster membershipTarget attendees: â&#x20AC;˘UNHCR staff P2 â&#x20AC;&#x201C; P4 and NOA â&#x20AC;&#x201C; NOC;

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IUNVâ&#x20AC;˘Partner staff with responsibilities and skills at equivalent of above grade levels; consultants who are skilled should join a standby partner rostersâ&#x20AC;˘20 participants will be admitted to the workshopStandby Partner, Implementing Partner and Agency Partner Target list includes: NRC; DRC; MSB; RedR; Irish Aid; CartONG; Intersos; ICT for Peace; ACAPS; IOM; UNOPS and JIPS. In order to foster interagency synergy, UN agency information management focal points may also attend as observer participants.

Eligibility As per selection criteria

Training Provider UNHCR-GLCESU

Language(s) Engliesh

Duration 5 days

Training Contact Admin Florian FEKETE

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Management & Leadership Management & Leadership in a multi-cultural setting with many different stakeholders is challenging. Leaders and managers need to master a wide variety of tools, methods, skills and self-awareness in order to achieve organizational goals effectively. With the assessment of training and learning needs and development of an innovative training portfolio, the Global Learning Centre provides learning solutions that support managers and leaders in UNHCR on the achievement of the organizations strategic objectives.

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CCLP Action Centered Leadership The Core Competency Learning Programme (CCLP) is a suite of nine blended learning programmes aimed at strengthening core competencies organization-wide. CCLP Action Centered Leadership is a six-week course. GLC's blended learning approach combines a variety of pedagogical methods, different resources, and different modes of web-based technology, (e-learning modules, webinar, reading material, videos, assignments, collaborative learning, etc.), always guided and supported by a tutoring team to promote in-depth learning.

Objectives By the end of this course you will be able to: ●

analyze your personal strengths and areas that require development;

●

recognize the needs of a situation and the sort of leadership action that can lead to success;

●

analyze the task, team and individual perspective of leading a team;

●

communicate effectively with your team;

●

choose the appropriate communication tools to fit a specific situation and the needs of the team;

●

describe types and sources of trust and distrust;

●

identify ways to build trusting work relationships.

Location Online

Schedule 8th October - 17th November 2012

Selection Criteria Open to all UNHCR staff members on first come first served basis.

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Eligibility Open to all UNHCR staff members.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 6-week curriculum

Training Contact TUKACS Zsofia

CCLP Leadership The Core Competency Learning Programme (CCLP) is a suite of nine blended learning programmes aimed at strengthening core competencies organization-wide. CCLP Leadership is a six-week course. GLC's blended learning approach combines a variety of pedagogical methods, different resources, and different modes of web-based technology, (e-learning modules, webinar, reading material, videos, assignments, collaborative learning, etc.), always guided and supported by a tutoring team to promote in-depth learning.

Objectives By the end of this learning programme, participants will be able to: ●

identify different leadership styles;

●

describe the impact of different leadership styles;

●

choose the appropriate leadership style in action.

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Location Online

Schedule 2013

Selection Criteria Open to all UNHCR staff members on first come first served basis.

Eligibility Open to all UNHCR staff members.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 6-week curriculum

Training Contact TUKACS Zsofia

CCLP Project Management The Core Competency Learning Programme (CCLP) is a suite of eight blended learning programmes aimed at strengthening core competencies organization-wide. Project Management is a six-week programme that includes two webinars and a case study as well as community discussions through Learn & Connect. The programme introduces a number of basic project concepts including planning tools, discussing project teams and understanding project risk management.

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Objectives By the end of this course, participants will be able to: ●

define project framework

●

design realistic deadlines and milestones

●

identify and manage project risks

Location Online

Schedule 2013

Selection Criteria involvement in a project at the time of the course + fully completed applcation

Eligibility Open to all UNHCR staff members.

Training Provider UNHCR-GLCMLC

Language(s) English, French

Duration 6-week curriculum on specific topics

Training Contact SZOLLAS Krisztina

CO-LEAD

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CO-LEAD is a 3 months blended learning programme comprising a self-study phase (8 weeks), a workshop (5,5 days) and follow-up activities (3 weeks), including coaching.The programme aims to bolster significantly the coordination competencies of future (and current) cluster coordinators through an intensive blended learning programme. The CO-LEAD programme recognises that successful coordination in the humanitarian sector is the result of a combination of attitudes and skills underpinned by subject matter expertise. The programme will focus on self-awareness and on the strengthening of positive attitudes and provides plenty of opportunity to exercise core skills for (cluster) coordinators, including but not limited to, meeting management, facilitation, presentation, conflict management, stakeholder mapping, trust-building and feedback. Successful participants will be expected to accept a deployment as Cluster leads within their own Bureau - or outside in case of a corporate emergency.

Objectives ●

Carry out the objectives of Humanitarian Reform - for pillars, clusters and cluster leads, etc to coordinate clusters.

●

Apply a collaborative, non-directive mind-set (attitude) to cluster coordination (when appropriate).

●

Establish cross community relationships to further the agenda setting on action taking of the cluster.

Location Online + workshop locations.

Schedule 2012: CO-LEAD III: June 29 - October 28, 2012. Workshop from October 1 till October 5, 2012. 2013: TBD

Selection Criteria By nomination.

Eligibility By nomination.

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Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3 months

Training Contact NIELSEN Joel

Management Programme LearnLab The National Officer Management Programme is a 5 months blended learning programme comprising a self-study phase (6 weeks), 2 workshops (2 x 3 days) and a LearnLab phase between the 2 workshops. The programme introduces management concepts focused around getting the teams (around the National Officer) to work more effective. The LearnLab phase supports implementation of change in NO teams for them to become more effective in their delivery and to help the participants identify own and team learning needs that we may support in specific areas, e.g. related to management (time management, managing conflict, innovation, workplanning, project management etc...) as well as more functional training needs (e.g. ressource management, external relations skills etc...).

Objectives Apply more effective management and team management skills to develop high performing teams.

Location Online + workshop locations.

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Schedule From July till November 2012.

Selection Criteria By nomination.

Eligibility By nomination.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3 months

Training Contact BALASSA Balint

Managing Effectively The course consists of three modules, focusing on increased self-awareness, working in teams and working in projects.

Objectives The aim of the programme is to: â&#x2014;?

Achieve a common management vocabulary and establishment of acceptable behavioural norms for supervision;

â&#x2014;?

Introduce effective management practices for communications, team dynamics and project

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management.

Location Online

Schedule October - December 2012: Africa (EN)

January - March 2013: Europe and Africa (EN)

April - June 2013: MENA and Asia (EN)

July - September 2013: Africa (FR)

Selection Criteria To apply please locate and fill in the Managing Effectively Application form for your region. Selection process is based on grade and regional criteria as well as gender and diversity balance per cohort, proportional representation of G6-P2 colleagues per cohort, number of staff members supervised by the applicant and past training record.

Eligibility Managing Effectively is open to all UNHCR staff members from G6 to P2 levels.

Training Provider UNHCR-GLCMLC

Language(s) English, French

Duration 3-month programme (approximately 20 hours/module)

Training Contact TUKACS Zsofia

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Strategic Leadership Programme The Strategic Leadership Programme (SLP) aims to further strengthen UNHCR leaders' leadership repertoire in the context of increasing complexity and the imperatives of the on-going humanitarian reform process. The programme comprise two workshops, coaching and a relevant UNHCR sponsored leadership assignment.

Objectives The objective of the programme is to strengthen reflective competencies related to leadership behaviour and expand the behavioural repertoire of UNHCR leaders to effectively manage internal and contextual complexities.

Location Europe (Moldova)

Schedule Self study phase commences in April 2012. Workshops in June and October 2012.

Selection Criteria Selection is based on geographical eligibility (Europe & Mena); gender balance; relevant personal grades/post grade; motivational statement and general diversity criteria. Preference will be given to recently promoted or recruited P5/D1.

Eligibility The SLP is open to all professional UNHCR staff members from P5 to D1 levels in Europe and Mena.

Training Provider UNHCR-GLCMLC

Language(s)

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English

Duration 3-month programme

Training Contact NIELSEN Joel

UNHCR Management Learning Programme (MLP) The Management Learning Programme (MLP) is a structured blended learning programme in Learn & Connect: through e-learning, the programme is comprised of three tests, 12 self-study modules with practical application assessed assignments, a valuable 360 degree assessment exercise and individual coaching. Following the successful completion of all mandatory elements of the MLP, participants are invited to a 4.5-day interactive residential workshop to consolidate their skills and network with their fellow managers. During the workshop, participants work in teams to create solutions to ongoing management challenges and consolidate some of the concepts covered in the modules.

Objectives The overall objective of the MLP is to increase knowledge and skills in management and leadership. As such, effective communication, one of the most essential skills, is stressed throughout the entire MLP which has the following objectives: ●

Develop skills in managing more effectively and efficiently to further enhance UNHCR’s work globally in protecting refugees and other populations of concern

●

Develop skills in leading others and enabling them to give the best of themselves

●

Strengthen supportive collegial and partner relationships that promote accountability and service orientation in your respective offices and operations

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Location UNHCR GLC

Schedule April 2012 to February 2013 December 2012 to October 2013

Selection Criteria Selection process is based on the quality of the application, stability of the SAL for the course duration, gender balance, geographical distribution, headquarters to field ratio, grade as well as past and current managerial experience.

Eligibility The MLP is open to all UNHCR professional staff members at the personal grade of P3/NOC to P/4/NOD levels.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 11 months

Training Contact CHAVARRIA - LESLIE Isela

Mobile - Representatives Quick Courses Mobile learning quick courses for reps on media skills, conflict management, diplomatic protocol, etc.

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Training Provider UNHCR Mobile Courses

Language(s) English

Mediation for Managers (COMP) The 2-day workshop for managers covers conflict management, mediation and negotiation and provides the opportunity for practice and discussion.

Objectives By the end of the course, participants will be able to: ●

Identify behavioral characteristics and attitudes (strengths and weaknesses)

●

Practice active listening, recognize inference and practice de-escalating emotions

●

Display behaviour that can contribute to team success

●

Apply conflict management skills to resolve cultural diversity related conflicts

●

Identify a conflict and the phases of a negotiation process

●

Develop a strategy for conflict management

●

Apply techniques for principled negotiation to use in mediation between staff members

●

Facilitate a mediation process between two conflicting parties from start to finish

●

Apply techniques for principled negotiation to use in negotiations with governments, UN counterparts or other partners

Location Specific duty stations

Schedule TBD

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Selection Criteria By Location

Eligibility Managers

Training Provider UNHCR-GLCMLC

Language(s) English, French

Duration 2 days

Training Contact BALASSA Balint

New Representatives Orientation This programme is designed for New Representatives and provides information and skills needed for Representatives to deliver UNHCR strategic objectives.

Objectives The New Representatives Orientation strengthens participantsâ&#x20AC;&#x2122; knowledge of the Accountabilities, Responsibilities and Authorities (ARA) and roles of Representatives and develop concrete skills, knowledge and work with attitudes to enable participants to better fulfil roles and strengthen Representative effectiveness.

Location Geneva, Switzerland

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Schedule 10 - 16 September 2012

Selection Criteria Representatives, by nomination only.

Eligibility New Representatives Orientation is only open to newly appointed Representatives.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 6-day programme

Training Contact NIELSEN Joel

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Supply Chain Management The purpose of the Supply Chain is to provide better, faster, more cost-effective service in support of beneficiary needs and donor requirements. It is made up of the people, activities, information and resources involved in moving a product from its supplier to customer. Although this definition sounds very simple, effective management of a Supply Chain can be a real challenge and its concept requires UNHCR a proactive forward thinking approach to serving its customers.

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Basic Finance and Supply Chain: Procurement Ethics An animated, interactive e-learning course that contains definitions, explanations andexercises on the key procurement principles and core ethical values in procurement. The course covers UNHCR policies and provides real-life examples and practical guidance for situations that may arise in the course of procurement. The overall goal of the course is to raise awareness of ethical questions and increase the standards for ethical procurement in UNHCR.

Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English, Spanish & French

Basic Finance and Supply Chain: The right way to buy goods and services in UNHCR An animated, interactive e-learning course that contains definitions, explanations and exercises on the internal controls associated with the cycle of planning, procurement and payment. The course covers accountabilities for these processes and automated controls in MSRP. The overall goal of the course is to enhance accountability in UNHCR.

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Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English, Spanish & French

The Supply Chain Learning Programme [Coming Soon] The Supply Chain Learning Programme is a learning tool for new UNHCR staff undertaking supply activities and responsibilities, for field supply and logistics assistants or for any staff who would like to apply for a position in the UNHCR supply chain. In general, the participants are between G6 and P3.The broad based objectives of the SCLP are: •To establish a global baseline of understanding of supply chain concepts as they relate to UNHCR’s operations. •To strengthen the functions of sourcing, delivery and asset management to allow UNHCR and its partners to fully implement the concept of the integrated supply chain. •To enhance the knowledge of UNHCR procedures, regulations and processes in the supply chain management, in order to provide better services to programmes, operations and offices in a seamless and integrated manner, with a clear focus on cost-effectiveness and customer satisfaction. The program is quite ambitious: four modules, three hundred new exercises developed and tested live, and real case studies to be used as standalone training material if required.

Eligibility All Staff

Training Provider UNHCR Online Courses

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Language(s) English, French

Training video: Incoterms 2010 The new Incoterms 2010 took effect in 2011 for UNHCR. The topics covered include: ● ● ● ●

Rules & Applications What do Incoterms do? What's new? How to use Incoterms correctly?

Eligibility All Staff

Training Provider UNHCR Online Courses

Training video: Vendor Registration Process The UNHCR Vendor Registration tutorial will guide you through the steps of the vendor registration process in UNHCR, which start with setting up the Vendor Review Committees that evaluate and pre-qualify vendors to be registered in the UNHCR corporate vendor database and include regular database maintenance, by adding new and removing old, non-performing vendors. It explains the rationale of this process, which is to achieve vendor diversity, improve transparency and sourcing infrastructure, while focusing on environmentally friendly and sustainable products. At the end of this course, you will

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understand better how the quality database of capable potential vendors facilitates the sourcing process, especially in emergencies.

Eligibility All Staff

Training Provider UNHCR Online Courses

Introductory Certificate in Public ProcurementCIPS Accredited Level 2 The Certification Programme includes a comprehensive and customised curriculum leading to a certification or qualification intended to effectively strengthen and professionalise the procurement function. The curriculum is comprised of a complete set of comprehensive student training materials, case studies, exercises for each course and certification level, and an assessment process and material leading to a qualification accredited by an external professional body, the Chartered Institute of Purchasing and Supply (CIPS).

Objectives The aim of this course is to provide you with: ●

A clear understanding of the principles of effective public procurement, the generic procurement process, and the role of corporate and transactional procurement.

●

The capability to plan, implement, and evaluate a sourcing process appropriate to the value/risk of the goods or services being procured.

●

Knowledge of what rules and procedures govern UN procurement- and why they exist.

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Location Budapest

Selection Criteria Invitational

Eligibility Role based

Training Provider UNHCR-GLCRMU

Language(s) English(UK)

Duration 4 days

LCC Basic Training This training provides a basic foundation on the roles and responsibilities of the HCC / LCC, and gives practical guidance on the following: ● ● ● ● ● ● ● ●

The importance of vetting and the role and functions of the Committees Delegation of authority Review criteria including fairness, integrity, transparency, effective international competition Meeting procedures Considerations for Committee recommendations The value of meeting minutes Systemic issues in the acquisition and vetting process Individual consultations and review of minutes

The course also includes training on UN procurement processes and procedures and deals with topics such as: ● ●

The definition and impact of procurement General principles and policy affecting procurement, such as the Financial Regulations and Rules and the Procurement Manual

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Location Geneva

Schedule 12-14 June

Selection Criteria Invitational

Eligibility Staff members serving on the Committees on Contracts (LCC Chairs, Members and Secretaries) and procurement officers.

Training Provider UNHCR-GLCRMU

Language(s) English

Duration 3 days

New Supply Chain Tools & Policies This course is aimed at PPE and Inventory focal points, Supply Officers, Supply Assistants, Project Control Officers and Programme Officers. The workshop uses interactive exercises to demonstrate the impact of IPSAS on MSRP and field-based supply chain processes.

Objectives â&#x2014;?

To build capacity in the field in view of the upcoming IPSAS roll-out

â&#x2014;?

To enhance the use of MSRP Inventory, PPE & STI modules/warehousing

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â&#x2014;?

To review steps in MSRP Purchasing module including routine PO processing as well as prepare for Direct Field Sourcing from Global Frame-Agreement holders

Location Field

Schedule June/July 2012

Selection Criteria Invitational

Eligibility Registered Asset/Inventory focal point, Supply staff, Project Control Officers and Programme Officers.

Training Provider UNHCR-GLCRMU

Language(s) English, French

Duration 5 days

Training Contact RONDAY-CAO Marina A.M. J.

Strategic Procurement Planning for Managers This three day course will enable buyers and managers who supervise buyers to make better business decisions and maximize UNHCRâ&#x20AC;&#x2122;s resources. Participants will be provided with tools to implement strategic procurement practices.

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Objectives ●

To describe the issues that need to be considered when developing a procurement strategy.

●

To conduct procurement spending analysis, supply risk assessments, supply and demand market analysis.

●

To model and implement strategies for significant procurement exercises.

●

To align systems, processes, capabilities and administrative requirements.

Location 3 Regional Hubs

Selection Criteria DOAP role as a PO Creator and DOAP role as PO Approver.

Eligibility Currently assuming procurement function or procurement oversight function, such as buyers, Programme Officers, Assistant Representatives , Heads of Office.

Training Provider UNHCR-GLCRMU

Language(s) English

Duration 3 days

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Finance & Budget Effective and transparent resource management has become a priority for UNHCR and all humanitarian organizations. Our global operations and the services we provide to Persons of Concern have become increasingly complex and thus have required more sophisticated business software and reporting tools. In order to promote accountability and best practices, you will find under this section training materials on our systems, structures and current internal controls in this section.

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Basic Accounting The Basic Accounting course covers accounting statements and the five categories of accounts, i.e.: assets, liabilities, revenues, expenses, and fund balance, an introduction to IPSAS, and other fundamental accounting principles critical to UNHCR operations. The course also demonstrates the difference between cash-based and accrual based accounting methods.

Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English

Cash and Banking Management - Cash Forecasting (MSRP Cash Flow View) This Manual on MSRP Cash Flow View will help you run automated cash forecasting reports in order to achieve good global cash management practices and enhance investment returns on higher centralized cash funds volumes.

Training Provider UNHCR-GLCRMU

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Language(s) English

Duration 1 hour

Chartfield Combinations (2010 & Beyond) UNHCR systematically reviews our business processes and examines ways to improve our services to Persons of Concern. We have reformatted our budgets to provide more accurate and detailed accounting. Our enhanced budget structure requires us to use a more sophisticated range of chartfield combinations than we have in the past. This course explains these new chartfield combinations.

Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English

IPSAS - Accounting for Employee Benefits UN course on the impacts that IPSAS will have on how employee benefits such as Education Grant and After Service Health Insurance will be accounted for on UN financial statements.

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Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English

IPSAS - Accounting for Inventories This course provides participants with a working-level knowledge of principles that guide the IPSAS-compliant accounting and reporting for Inventories as well as on overview of major changes, challenges and benefits related to the implementation of IPSAS 12.

Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English

IPSAS - Accounting for Leases UN course on the impacts that IPSAS will have on recording deferrals or accruals for different

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leasehold situations on UN financial statements.

Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English

IPSAS - Accounting for Property, Plant and Equipment This course provides participants with a working-level knowledge of principles that guide the IPSAS-compliant accounting and reporting for property, plant and equipment (formerly referred to as assets) as well as an overview of major changes, challenges and benefits related to the implementation of this particular IPSAS standard.

Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English

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IPSAS - Accounting for Provisions, Contingent Liabilities and Contingent Assets This course provides participants with a working-level knowledge of principles that guide the IPSAS-compliant accounting and reporting for provisions, contingent liabilities and contingent assets as well as an overview of major changes, challenges and benefits related to the implementation of IPSAS 19.

Training Provider UNHCR Online Courses

Language(s) English

IPSAS - Accrual Accounting Under IPSAS - The Basics This course explains the basic principles of accrual accounting and how this method will be implemented with IPSAS. By the end of this course, you will be able to : ●

● ●

Determine the difference between modified cash based accounting used under UNSAS and the accrual based accounting used under IPSAS. Use accrual based accounting methods for all UNHCR transactions. Describe the impacts of accrual based accounting on UNHCR financial statements.

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Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English

The UNHCR Budget Structure (2010 & Beyond) In accordance with Results Based Management, UNHCR has reformatted budgets to provide more accurate and detailed accounting and analysis of the resources that we designate to different population categories. We have developed a budget structure based on four pillars whereby we can give detailed information on where we spent funds in order to help which group of people accomplish what specific goals.

Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English

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UNHCR Bank Reconciliation The course will help you better understand the reconciliation process through basic theory and practice in MSRP. It focuses on the different steps you need to perform in order to reconcile your bank accounts on a regular basis. Also, you will have a chance to check your knowledge as you move through the course.

Eligibility All Staff

Training Provider UNHCR Online Courses

Language(s) English

Admin/Programme Training This course includes an oveview of Results Based Management and an introduction to planning and budgeting in Focus. Participants will also be trained in implementing partner agreements and procedures. Budget analysis and management techniques will also be taught along with Human Resource Management, Procurement basics, travel and visa processes and donor reporting.

Location Geneva

Selection Criteria Invitational

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Training Provider UNHCR-GLCRMU

Language(s) English

Duration 8 days

Finance Symposium This symposium is for the most senior HQ and Regional Finance staff, and the top finance positions in our largest operations to review the effectiveness of UNHCR’s financial practices and their impacts on the agency’s accounts.

Objectives ●

To jointly identify best practices for UNHCR financial transactions

●

To reinforce internal controls

●

To enhance the oversight role of finance officers

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To transfer knowledge and skills amongst peers

Location Budapest

Schedule 4th Quarter

Selection Criteria Invitational

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Eligibility Senior finance position

Training Provider UNHCR-GLCRMU

Language(s) English

Duration 5 days

IPSAS Field Training/Workshop The Change Management Unit of the Office of the Controller and the Global Learning Center (GLC) are organizing a three-day workshop/training on IPSAS for Finance Officers in the various regions. Participants in the workshop are designated as IPSAS focal points in their countries.

Objectives The objective of the workshop is to allow IPSAS field focal points gain a comprehensive knowledge and understanding of field impacting changes in processes and procedures due to IPSAS implementation: ●

What has changed

●

Who is affected

●

What are the new requirements and procedures to comply with IPSAS

●

What are the risks of not meeting the new requirements

●

What are the benefits of implementing IPSAS

In turn, the IPSAS focal points will have to provide similar training sessions to the impacted staff in their respective countries.

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Location Dar es Salaam, Accra, Bogota, Amman, Kuala Lumpur, Istanbul, Budapest

Schedule January - July 2012

Selection Criteria Invitational

Eligibility Senior finance officers

Training Provider UNHCR-GLCRMU

Language(s) English, French, Spanish

Duration 3 days

IPSAS Fields Impacts workshop for staff in HQ This is a two-day workshop on IPSAS Impacts in field operations organized by the Change Management Unit of the Office of the Controller and the Global Learning Center. The workshop is targeting Admin/Programme staff and Resource Managers from HQ Bureaux that support UNHCR field operations. This training is also recommended for UNHCR Audit Coordination, Investigation, and Inspection services.

Objectives â&#x2014;?

To jointly identify best practices for UNHCR financial transactions.

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●

To reinforce internal controls.

●

To enhance the oversight role of finance officers.

●

To transfer knowledge and skills amongst peers.

Location Geneva

Schedule Geneva, July 18-20

Selection Criteria Invitational

Eligibility Admin/Programme staff and Resource Managers from HQ Bureaux

Training Provider UNHCR-GLCRMU

Language(s) English, French, Spanish

Duration 2 days

New Finance Tools and Policies This workshop is aimed at field-based Admin Finance Program Officers and Assistants (G5-P3) who are the senior admin finance program staff in a given location.

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Objectives ●

To create a baseline of knowledge throughout UNHCR on the revised admin and finance practices

●

To enable admin finance staff to guide their colleagues on new processes

●

To establish global best practices in admin and finance processes

●

To decrease future audit recommendations

Location Various

Selection Criteria Invitation only

Eligibility Admin Finance Program Officers and Assistants (G5-P3)

Training Provider UNHCR-GLCRMU

Language(s) English

Duration 5 days

Training Contact SANDOR Szilvia

Project Control Officer Workshop An annual convention of Project Control Officers to strengthen and standardize the financial monitoring and auditing of UNHCR projects implemented by partners and UNHCR offices.

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Objectives ●

To strengthen a systematic approach to financial monitoring

●

To reinforce linkages between financial and performance monitoring

●

To promote quality controls in Implementing Partner audit reports

●

To ensure compliance with current inventory and property management practices

Location Budapest

Schedule 4th Quarter

Selection Criteria Invitational – Project Control function

Eligibility Project Control function

Training Provider UNHCR-GLCRMU

Language(s) English

Duration 5 days

Training Contact SANDOR Szilvia

Resource Management for Senior Managers

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This three-day course has been designed to ensure that all of UNHCR's Representatives and Heads of Offices are apprised of their current levels of authority and responsibilities in light of the substantive changes that have been made through the introduction of the Revised Framework for Resource Allocation and Management, the Financial and Budgetary Internal Control Frameworks and their corresponding delegations of authority plans, and, the reinforcement of internal controls through the implementation of MSRP. This course also emphasizes all the Finance/Supply Chain internal controls pertinent to this level of authority.

Objectives ●

Understand how MSRP works and all the background implications in approving transactions in MSRP

●

Know how to pull management reports out of MSRP in order to independently monitor the financial status of individual and aggregate projects and to provide meaningful oversight of operations

●

Understand UNHCR’s new budget structure and funding mechanisms

●

Understand UNHCR’s core business processes and know the Internal Controls that senior managers are responsible for in order to ensure the integrity of UNHCR operations, protect resources from fraud and theft, and remain in compliance with UNHCR finance rules

Location Regional Hubs

Selection Criteria Management and DOAP role.

Eligibility Manager of an office, operation or large budget. P4 and upward.

Training Provider UNHCR-GLCRMU

Language(s) English

Duration 3 days

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Training Contact DRAGISIC Milanka

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HR Management Recognizing that Human Resources is an essential asset which develops and executes organizational strategy, the Global Learning Centre along with the Personnel Administration and Payroll Section (PAPS) have developed several training modules tailored to better equip all levels of HR colleagues in offices around the world, ensuring high quality support services for every single staff member in the organization. The Career Management Support Section (CMSS) offers training to prepare staff to develop career planning and career change.

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CCLP Client Service The Core Competency Learning Programme (CCLP) is a suite of nine blended learning programmes aimed at strengthening core competencies organization-wide. Client Service is a six-week course. GLC's blended learning approach combines a variety of pedagogical methods, different resources, and different modes of web-based technology, (e-learning modules, webinar, reading material, videos, assignments, collaborative learning, etc.), always guided and supported by a tutoring team to promote in-depth learning.

Objectives By the end of this learning programme you will be able to: ●

maintain productive relationships with clients

●

match clients’ needs them to appropriate solutions

●

provide clients on time, quality support

●

apply problem solving skills in your client service

●

apply methods to handle stress

●

deal with difficult clients and issues

Location Online

Schedule 6 February - 20 March, 2012

Selection Criteria Open to all UNHCR staff members on first come first served basis.

Eligibility Open to all UNHCR staff members.

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Training Provider UNHCR-GLCMLC

Language(s) English

Duration 6-week curriculum

Training Contact CSOZIK Viktoria

Diversity on the Job: Diversity and You Just as organizations must respond to demographic and social changes that introduce new languages, cultures, values, and attitudes to the workplace, so must you as an individual. To understand and appreciate diversity, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations in and out of the workplace is very important. Equally important is the ability to share these effective strategies openly, to leverage the diversity that exists within the organization.

Training Provider Skillsoft eLearning Courses

Client/Service Orientation Module

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UNHCR is a place where every staff member is treated as a client worthy of being satisfied, and where all staff members’ work is timely and of top quality—all for the ultimate benefit of the refugees. This module has been designed by the Staff Welfare Section for Administrative Staff and is focusing on the needs of the client and providing the best service possible using the skills and knowledge to meet the needs of staff in a timely, effective, pleasant and efficient manner.

Objectives Upon completion of this course the learner will be able to: ●

Recognize the attitudes behind good services

●

Demonstrate basic communication skills and understand the nature of professional relation between staff and HR personnel

●

Develop a shared concept of what good HR services means, including practical suggestions for achieving it

Location Specific duty stations

Selection Criteria By nomination only

Eligibility HR/Admin staff

Training Provider UNHCR-GLCPAPS

Language(s) English / French

Duration 2 days

Training Contact LAKATOS Linda

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HR Management "Advanced Module" This training is aimed at HR professionals at the advance knowledge level. In addition to the three days tailor made workshop it encompasses post-workshop assignment in duration of 40 hours. Through this training the participants are acquainted with latest changes to the HR policies, refreshed knowledge of general HR entitlements to ensure that they are fully equipped with knowledge to perform their daily HR functions effectively and consistently.

Objectives Upon completion of this course the learner will be able to: ●

Apply in their daily work the Human Resources Management practices in accordance witth UN Staff Rules and regulations and internal UNHCR policies

●

Identify policy and procedural changes which have an impact on personnel administration

●

Analyze specific processes and entitlements in the context of HR Management in the field offices

Location Specific duty stations

Selection Criteria By nomination only + pre-selection test

Eligibility HR/Admin staff with core work of Human Resources Management

Training Provider UNHCR-GLCPAPS

Language(s) English / French

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Duration 3 days workshop and 40 hours of self-study

Training Contact LAKATOS Linda

HR Management "Induction Module" This theoretical Human Resources Management training focuses on basic HR guidelines, procedures, rules, policies and processes. The training is aimed at staff whose core work in UNHCR is Human Resources with no or limited exposure to the HR work in the past (e.g. HR new recruits). In addition to the five day workshop (40 hours) it encompasses comprehensive pre-workshop and post-workshop assignments in total duration of 40 hours.

Objectives Upon completion of this course the learner will be able to: â&#x2014;?

Conduct Human Resources Management practices in accordance with UNHCR rules and regulations

â&#x2014;?

Apply HR working tools effectively in the daily administration of staff

Location Specific duty stations

Selection Criteria By nomination only

Eligibility HR/Admin staff with core work of Human Resources Management

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Training Provider UNHCR-GLCPAPS

Language(s) English / French

Duration 5 day workshop and 40 hours of self-study

Training Contact LAKATOS Linda

HR Management Module for Representatives This three-day training is composed of the Theory of HR Management and MSRP HR Browse module. The training is designed for top Managers of UNHCR and discusses the HR principles from the decision making angle and addresses the accountability issue of MSRP HR entries. Following this training the Managers will gain a comprehensive understanding of changes to HR policies and procedures that will facilitate their decision making process related to Human Resource Management of their Operations.

Objectives Upon completion of this course the learner will be able to: ●

Review the staffing table and identify the appropriate HR actions to take

●

Apply existing rules and procedures in the context of RAF, redeployment of staff and the comparative review process

●

Verify the validity of data entries in MSRP

Location Specific duty stations

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Selection Criteria By invitation only

Eligibility Representatives only

Training Provider UNHCR-GLCPAPS

Language(s) English / French

Duration 3 day workshop and 6 hours of pre-reading

Training Contact LAKATOS Linda

HR Management Module for Resource & Senior Managers This training module focuses on the Human Resources Management issues from the Resource & Senior Managers perspective. It includes regular updates of new HR policies, Staffing Review policies, Recruitment, Separation, Payroll, Pension Fund issues as well as other topics as required. The course also includes MSRP Browse for Managers which addresses the concerns raised by the Auditors related to the possibility of abuse of MSRP HR system, and lack of automated approval processes. Following this training the Managers will gain a comprehensive understanding of changes to HR policies and procedures that will facilitate their decision making process related to Human Resource Management of their Operations.

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Objectives Upon completion of this course the learner will be able to: ●

Identify and interpret the main HR policies and guidelines

●

Apply these policies correctly and consistently in the daily management of staff under their supervision

●

Browse the data in the HR system to review the work and spot the errors or wrong entries

Location Specific duty stations

Selection Criteria By invitation only

Eligibility For Resource and Senior Managers in the field

Training Provider UNHCR-GLCPAPS

Language(s) English / French

Duration 3 day workshop and 6 hours of self-study

Training Contact LAKATOS Linda

MSRP HR "Advanced Module" This training is aimed at HR professionals in MSRP at the advance knowledge level.The training focuses on how the more complicated HR Administrative rules are handled in MSRP

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HR database. This includes not only the new entries to the system, but corrections/deletions of already existing information. The aim of the training is to increase the effectiveness of the entries and to decrease the level of errors in data entry into the MSRP system. In addition, the training addresses the issues encountered by the participants based on the MSRP audit reports. In addition to the two day workshop (16 hours) it encompasses comprehensive pre-workshop and post-workshop assignments in total duration of approximately 10 hours.

Objectives Upon completion of this course the learner will be able to: ●

Correct and delete already existing information in MSRP (PeopleSoft) HR&nbsp;system

●

Demonstrate how the complex HR administrative situations are handled in MSRP and their impact on Payroll and Reports

●

Explain the most important concepts and processes in MSRP

Location Specific duty stations

Selection Criteria By nomination only

Eligibility HR/Admin staff with core work of Human Resources Management

Training Provider UNHCR-GLCPAPS

Language(s) English

Duration 2 day workshop and 10 hours of self-study

Training Contact LAKATOS Linda

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MSRP HR "Induction Module" This practical training on MSRP HR provides help on how to implement the basic HR rules and policies into the MSRP HR database. The aim of the training is to empower the HR staff to enter employee data into the database accurately and systematically. In addition it highlight the impact of various HR actions on Payroll and various HR Reports. In addition to the three day workshop (24 hours) it encompasses comprehensive post-workshop assignments in total duration of approximately 10 hours.

Objectives Upon completion of this course the learner will be able to: ●

Enter new information to MSRP (PeopleSoft) HR

●

Demonstrate how the most common HR administrative situations are handled in MSRP and their impact on Payroll and Reports

●

Explain the basic important concepts and processes in MSRP

Location Specific duty stations

Selection Criteria By nomination only

Eligibility HR/Admin staff with core work of Human Resource Management

Training Provider UNHCR-GLCPAPS

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Language(s) English / French

Duration 3 day workshop and 10 hours of self-study

Training Contact LAKATOS Linda

Pre-Retirement Seminar This seminar is for National and International staff which provides timely and accurate information of their retirement benefits. The workshop is built around: a) Pre-retirement Planning, b) Well-being and mental health, c) Pension and related benefits associated with the retirement, as well as constructive discussions on matters related to human resources and payroll.

Objectives By the end of this seminar participants&nbsp;will be able to: ●

Explain the importance of planning for retirement

●

Understand how essential it is to take care of ones's health and well-being

●

Have relevant discussions regarding separation entitlements and appropriate documents that should be submitted prior to retirement

●

Know or be able to find out the time line for the payments of approved entitlements

●

Utilize various financial tools for investment

Location Specific Duty Stations

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Selection Criteria Selection according to geographical location

Eligibility Staff members approaching retirement age

Training Provider UNHCR-GLCPAPS

Language(s) English / French

Duration 3 days

Training Contact LAKATOS Linda

UNHCR Mentoring Workshop - Career Management From the Beginning This is a workshop that is part of a pilot Mentoring Programme developed by the Career Management Support Section. The aims of this workshop include orienting newly recruited staff memebers to support professional development so that they cope with the challenges at the beginning of their career, to build up their know how and self reliance in the areas of career management and planning within the organization, to improve professional networking, and to assess whether mentoring is useful in UNHCR.

Objectives By the end of the workshop participants will be able to:

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●

define what mentoring is,

●

identify the stages in the UNHCR programme,

●

learn and execute key mentor/mentee skills,

●

initiate the mentoring partnership

Location Budapest, HU

Selection Criteria Application process and then selection conducted by CMSS

Eligibility Staff in the professional category

Training Provider UNHCR-GLCMLC

Language(s) English / French

Duration 2 days

Training Contact BERROW Emma Georgina

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Health & Staff Welfare Staff members often have to face stress, health problems and traumatic events during their assignments. To equip staff with the skills and knowledge of how to deal with these difficulties as well as providing appropriate service when it is necessary, the Global Learning Centre coordinates various training related to the physical and mental well being of UNHCR staff members.

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Conflict Management Programme (COMP) Training of Trainers The Training of Trainers is designed to train selected UNHCR staff to organize and facilitate the Conflict Management and the Mediation for Managers Workshop in UNHCR offices globally.

Objectives The course is designed to enable participants to: ●

experience the content of the COMP and Mediation Skills for Managers programmes

●

understand the structure and content of the programmes as trainers

●

provide feedback on the programmes

●

review and to practise the key skills required to be an effective trainer

●

recognise and use a range of training methods and interventions

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manage difficult situations likely to be experienced by trainers

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develop ways of working as co-trainers to deliver the COMP and Mediation Skills for Managers programmes

Location Budapest

Selection Criteria Demonstrated commitment to participate in the 6 days ToT, and one to two weeks availability to co-facilitate the COMP in 2011-2012; having experience in conflict management, mediation, negotiation; having experience in facilitation and process management; having field experience; having gravitas and seniority;

Eligibility Participants are invited based on the selection criteria.

Training Provider

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UNHCR-GLCMLC

Language(s) English

Duration 6 days

Training Contact BALASSA Balint

Conflict Management Training (COMP) A 2-day UNHCR operational country team conflict management workshop includes understanding of conflict, communication and conflict management tools, concepts and approaches, and how they also apply to mediation and negotiation situations.

Objectives At the end of the course, participants will be able to: ●

Identify his/her behavioral characteristics and attitudes (strengths and weaknesses).

●

Practice active listening, recognition of inference and practices to de-escalate emotions.

●

Apply conflict prevention and conflict management behaviours in specific conflict situations.

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Display behaviour that can contribute to team success.

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Apply emotional intelligence in conflict situations.

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Apply conflict management skills to resolve cultural diversity related conflicts.

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Identify a conflict and the phases of a negotiation process.

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Develop a strategy for conflict management and phases of negotiation processes.

Location Specific duty stations

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Selection Criteria By Location

Eligibility All employees

Training Provider UNHCR-GLCMLC

Language(s) English / French

Duration 2 days

Training Contact BALASSA Balint

Medical Services First Aid Training Topics will include protection in first aid, emergency releases, emergency calls, choking, haemorrhage, not conscious but breathing, not conscious and not breathing, using defibrillators, treating burns, trauma, wounds, and disorders. Each participant will undergo a practical simulation and, upon successful completion of a practical examination, will be given a certificate of completion.

Objectives Basic principles in First Aid.

Upon completion of this course the learner will be able to: â&#x2014;?

Appropriately assist someone who has been involved in an accident within the first few

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crucial minutes; â&#x2014;?

Respond appropriately to help reduce the number of medical evacuations;

â&#x2014;?

Use a few simple techniques to maintain a victim's vital signs while waiting for professional help.

Location HQ and field

Selection Criteria First-come, first-served.

Eligibility All staff

Training Provider UNHCR-GLCMLC

Language(s) English & French

Duration 2.5 days

Training Contact BALASSA Balint

SWS Peer Support Personnel Refresher Training This workshop will bring together all of the participants from level I and level II to reinforce their knowledge and create a community of learners.

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Objectives By the end of the workshop the learner will be able to: ●

Help colleagues deal with the everyday stress and strain caused by their work.

●

Provide confidential individual consultations.

●

Assist in the aftermath of a traumatic events.

●

Assist in family support services and newcomers adapation.

Location Regional

Selection Criteria Participants must complete PSP Level I & II

Eligibility Current PSPs only

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3 days

Training Contact MIMICA Misko

SWS Peer Support Personnel Training Level I This workshop is designed to familiarize participants with the role of Peer Support Personnel and then prepare them to actively and effectively serve that role. The workshop will help to

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develop communication and support skills along with managing interpersonal conflict that form the basis of the helping process. The workshop will also focus on how to recognize the differences between and also provide support for stress, trauma, vicarious trauma, and burn-out.

Objectives By the end of this workshop the learner will be able to : ●

Help colleagues to deal with the everyday stress and strain caused by their work.

●

Provide confidential individual consultations.

●

Assist in the aftermath of a traumatic event.

●

Assist in family support services and newcomers adapation.

Location Regional

Selection Criteria Supervisors nominate participants of a given region

Eligibility All employees

Training Provider UNHCR-GLCMLC

Language(s) English / French

Duration 6 days

Training Contact MIMICA Misko

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SWS Peer Support Personnel Training Level II This workshop is designed to further familiarize participants with the role of Peer Support Personnel and then prepare them to actively and effectively serve that role. The workshop will help to develop communication and support skills along with managing interpersonal conflict that form the basis of the helping process. Themes included in the workshop will include trauma, compassion, fatigue, work-related stress, communication, conflict, and interpersonal relations.

Objectives By the end of the workshop the learner will be able to: â&#x2014;?

Apply and reinforce communication skills towards specific prolems such as vicarious trauma, harassment in the office, job loss and other job related problems.

â&#x2014;?

Provide information regarding HIV/AIDS in the workplace.

Location Regional

Selection Criteria Participants must complete PSP Level I and then be invited by SWS.

Eligibility All staff

Training Provider UNHCR-GLCMLC

Language(s) English / French

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Duration 6 days

Training Contact MIMICA Misko

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Information & Communication Technology (ICT) Living in a digital age we must ensure that all UNHCR staff members have sufficient IT knowledge and skills to work effectively with the numerous computer-based work tools at our disposal. To this end, the Global Learning Centre has made available a portfolio of e-learning courses and offers country-based training to prepare staff members for the International Computer Driving License (ICDL) programme, an internationally recognized, high-quality certification in the theoretical and practical use of computers and its applications.

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ICDL Training of Trainers (ToT) (Blended Learning) The purpose of the ICDL ToT blended learning programme is to equip UN ICDL trainers with the skills necessary to give their students the best and most appropriate instruction, using modern training principles. Emphasis is placed on how to train, how to keep students engaged during the learning process, do's and don'ts, and how to prepare candidates for certification.

Selection Criteria By invitation only

Training Provider UNHCR-GLCICT

Language(s) English

Duration 5 weeks

International Computer Driving License (ICDL) 2010 Preparation Programme The International Computers Driving Licence (ICDL) - known in Europe as European Computers Driving Licence (ECDL) - is the world's leading end-user computer skills certification programme recognised in 148 countries and with more than 9 million candidates worldwide.

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Selection Criteria Staff in selected offices who score between 50-84% on the ICDL pre-assessment exam.

Training Provider UNHCR-ICDL

Language(s) English, French

Duration 3-4 months

Lansuper Learning Programme (LLP) (Blended Learning) LLP is an online learning programme developed for UNHCR Lansupers (network administrators) and their backups in all UNHCR offices with a Field Standard LAN. Objective: to raise the skill level and understanding of Lansupers, to better maintain a Field Office LAN . Participants can go through the learning programme at any time.

Selection Criteria Available to all staff

Training Provider UNHCR-GLCICT

Language(s) English, French

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Duration Self-paced

Migration to Office 2010 (Blended Learning) This curriculum offers a comprehensive introduction to migrating to Microsoft Office 2010. The blended learning approach includes numerous different methods for learning: e-learning, videos, guides, activities, and a final assessment. This curriculum focuses on Word, Excel, and PowerPoint. Ce programme offre une introduction complète à la migration vers Microsoft Office 2010. La méthode d'apprentissage mixte comprend de nombreuses méthodes différentes: apprenstissage en ligne, vidéos, guides, activités, et une évaluation finale. Ce programme se concentre sur Word, Excel, et PowerPoint.

Selection Criteria All Staff

Training Provider UNHCR-GLCICT

Language(s) English

Duration self-paced

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MS Office Training - Windows 7 This curriculum provides training for staff who are beginner users of Windows 7 and would like to increase their knowledge and proficiency.

Training Provider UNHCR-GLCICT

Language(s) English, French

Duration 5-7 hours

Access 2010 Macros and VBA Using Access macros and Visual Basic for Applications (VBA) code, you can easily add functionality to a database to suit your business needs. This course provides an introduction to programming in Access 2010 and explores when to use macros or VBA code to automate processes. It demonstrates how to create and modify different types of macros as well as how to specify actions, conditions, and event handlers.

Eligibility All Staff

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Training Provider Skillsoft eLearning Courses

Language(s) English

Accessing Exchange Remotely and Using Forms in Outlook 2010 Whether it is to stay in touch with friends and family or to message colleagues from the office, people depend on e-mail communication more than ever before. When away from the office, Outlook 2010 offers two options for people to access their Exchange e-mail accounts â&#x20AC;&#x201C; Outlook Web App and Outlook Anywhere. This course discusses how to access and sign on to Outlook Web App using a web browser and how to configure Outlook 2010 with Outlook Anywhere so that users can send and receive messages. This course also covers the role that forms play in Outlook 2010 and how forms can be customized to meet your needs.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Adding Images to Presentations in PowerPoint 2010

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Inserting images, such as photographs, clip art, and shapes, into your PowerPoint 2010 presentation can help to capture and keep the attention of your audience. This course will show you how to insert, format, and apply special effects to your images so that they provide the maximum impact for your presentation. You will learn how to create a photo album and create a presentation that effectively displays your favorite photos. In addition, you will be shown how to use the new built-in screen capture tool that enables you to capture and embed screenshots of other programs into your slides.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010 Word 2010 offers you a variety of tools that allow you to insert navigation and reference materials into a document. With heading styles applied to your document, you can easily construct a table of contents; you can also insert footnotes and endnotes, and you can quickly link to web pages, shared files, or other sections of a document using bookmarks. This course explores all of these topics, and discusses how to use each feature to improve the readability of your documents.

Training Provider Skillsoft eLearning Courses

193

Language(s) English, French

Adding Visuals, Themes, and Styles to Excel 2010 Workbooks Excel has more than just charts to offer in the way of visual presentation. Nonchart-related graphic tools such as Shapes, SmartArt, WordArt, ClipArt, and Screenshots are all ways to enhance the visual impact of documents that tend to be dominated by dry numbers and text. This course focuses on these and other graphic elements that can be added to Excel 2010 spreadsheets. This course also introduces ways to change the themes and styles offered by Excel 2010.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Advanced Data Management in Excel 2002 To provide an overview of the advanced data management and organization features in Excel 2002

194

Training Provider Skillsoft eLearning Courses

Language(s) English

Advanced Importing and Exporting with Access 2010 Microsoft Office Access 2010 offers several advanced options for importing and exporting data. With Access 2010 you can link to, or import data and objects from external sources, such as other Access databases, SQL Server databases, Excel spreadsheets, Microsoft Word files, and XML files. You can also export data and objects from an Access 2010 database to a variety of external sources. This course explains and demonstrates the various methods of importing, exporting, and linking to external data sources in Access 2010.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Analyzing Data with What-if Analysis

195

Excel 2010 provides powerful data-analysis tools that enable you to explore large amounts of data and to make educated business decisions based on that data. Using Goal Seek and Solver enables you to retrieve required results from formulas by determining the data the formula requires. And you can use additional what-if analysis components, data tables and scenarios, to forecast worksheet outcome models and to see how changing values in formulas affect the formula results.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Applying Basic Data Formatting in Excel 2010 To automate repetitive tasks, Excel 2010 provides a time saving feature known as a macro. These small programs, created using either a simple macro recorder or by using the more complex VBA language, allow you to record the numerous steps involved in accomplishing a task so that they can be played back automatically when the macro is run. This results in time savings and increased efficiency in day-to-day tasks. This course will introduce you to macros in Excel and show you how to leverage their power to make you work with Excel easier.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

196

Automating Excel Tasks using Macros To automate repetitive tasks, Excel 2010 provides a time saving feature known as a macro. These small programs, created using either a simple macro recorder or by using the more complex VBA language, allow you to record the numerous steps involved in accomplishing a task so that they can be played back automatically when the macro is run. This results in time savings and increased efficiency in day-to-day tasks. This course will introduce you to macros in Excel and show you how to leverage their power to make you work with Excel easier.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Collaborating and Sharing Presentations in PowerPoint 2010 Today people can collaborate on the development of PowerPoint presentations in new and exciting ways. With the proper technological infrastructure in place, PowerPoint has the capability of allowing multiple people to work on the single presentation at the same time. An alternative to co-authoring a presentation with other team members is to send the presentation as an e-mail attachment, save it to a web site, burn it on a CD, or broadcast it live over the Internet. To simplify the process of reviewing and accepting or rejecting changes, you can now merge the reviewed version with your original version into one presentation. This course explores these topics and many other collaboration features available in PowerPoint 2010. Also covered are proofing, language, and research tools, along with options for printing

197

and protecting a presentation.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Creating and Formatting Tables in Word 2010 Word 2010 has a robust set of tools that allow you to create, style, and format tables in your documents. This course explores the various methods of inserting tables in Word documents, including selecting a layout from a list of preformatted tables, choosing a table size by selecting a layout from a dynamic grid, and by configuring table settings to match the number of columns and rows that you require. It also discusses using table styles to enhance the appearance of tables and changing the layout of tables.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

198

Creating Basic Tables in Access 2010 Microsoft Office Access 2010 makes it easy for you to create and modify database tables. This course discusses how basic tables are built, including creating fields and defining data types and properties, and how to modify them. It also demonstrates the use of primary keys, masked input fields, and indexing, as well as creating validation rules for the data.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Customization and Security in Internet Explorer 7 To personalize your use of Internet Explorer 7 by customizing default features, and protect your privacy and the security of your computer

Training Provider Skillsoft eLearning Courses

Language(s) English

199

Customizing Outlook 2010 and Managing Accounts Outlook 2010 has now adopted a Ribbon, similar to the other products in the Office suite, which provides an intuitive interface with most commands readily available. The Outlook interface is highly customizable as well. This course discusses how to modify the Ribbon to suit your preferences, as well as ways that views and panes can be customized. Configuring Exchange e-mail accounts are also discussed.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Customizing the Behavior and Appearance of Word 2010 Word 2010 enables you to efficiently create attractive and organized documents using a variety of automated and pre-built features. You can quickly and easily use any of the Word 2010 styles to give your document a polished appearance, or you can create your own styles so you can use a custom appearance over and over. In addition, Word 2010 enables you to create documents using pre-built templates that are bundled with Word, saving you time and effort in choosing a layout and color scheme for your files. This course introduces Quick Styles

200

and templates, and also explores an editing feature â&#x20AC;&#x201C; AutoCorrect â&#x20AC;&#x201C; that automatically corrects common errors such as not capitalizing the first letter of a sentence, or accidental usage of the Caps Lock key. The course also demonstrates how you can customize the Ribbon.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Customizing Visual Elements in Excel 2010 Adding visual elements to Excel worksheets can help to enhance what can sometimes be dry facts and figures, making it easier to hold the attention of the intended audience. A balance needs to be struck, however, between enhancing and overwhelming when it comes to adding graphics and colors to your Excel workbooks. Excel 2010 provides you with a number of basic and advanced techniques for customizing common elements such as charts, themes, cell styles, and graphics. This course describes many of these techniques and shows you how to implement them to their best effect.

Training Provider Skillsoft eLearning Courses

Customizing Windows 7

201

Windows 7, Microsoft's newest operating system, enables users to customize their Windows experience by modifying and adjusting many of the features that Windows 7 provides. Using Windows 7, you can change the programs that appear on the Start menu and taskbar, and how they appear, which ensures quicker access to features and programs you use most. Windows 7 also provides different desktop themes and gadgets to personalize and enhance the Windows 7 interface. This course introduces customization in Windows 7 and provides detailed instructions that enables you to customize the desktop, Start menu and taskbar. So instead of working with the generic Windows 7 interface, you can work in a customized way that improves your productivity and user experience.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Customizing Workbook Settings, Conditional Formatting, and Number Formats You can customize the look and feel of workbooks and the program's functionality and efficiency using Excel 2010's numerous features and tools. You can modify existing themes and styles to meet business needs, or you can create custom themes and styles to further enhance data presentation. Custom number formats allow you even more control over the presentation and usefulness of your workbooks and conditional formatting gives you the power to apply individual formatting based on custom rules that meet your specific needs. This course explores some of the more advanced ways that you can enhance your workbooks and data using Excel 2010's powerful customization features.

Training Provider Skillsoft eLearning Courses

202

Language(s) English

Data Files, Archiving, and Send/Receive Groups in Outlook 2010 Items created in Outlook 2010 are stored in data files on your computer. Proper management of these files is important in organizing Outlook items and managing space on your hard drive. This course discusses PST and OST files and how they can help you while working with Outlook 2010. Archiving data also plays an important role in Outlook 2010, and this courses covers how to manage AutoArchive settings and how to manually archive items. Also discussed in this course is the creation and management of Send/Receive groups, which enable you to control how often Outlook folders are updated.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Data Manipulation and Simple Relationships in Access 2010

203

The ability to manipulate data, records, and relationships in Access 2010 is a valuable asset to any database administrator. Access 2010 provides you with the data manipulation and table relationship techniques necessary for reliable databases. This course demonstrates how to perform basic data manipulation tasks, how to import and export data, and how to implement and edit table relationships.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Drawing and Inserting Graphics in Word 2010 We all know that to create an effective Word document, your text must be clear and organized, but we sometimes neglect the overall attractiveness of our documents. This course demonstrates powerful drawing and graphic features of Word 2010 - features that can boost the appeal of virtually any document! The course focuses on the processes and tools that allow you to add pictures, Clip Art, screenshots, and SmartArt to your documents. It also explores drawing components such as shapes, WordArt, and text boxes.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

204

Embedding Charts and Tables into Word 2010 Word 2010 offers a wide variety of table and charting tools that let you manipulate and display your data in an attractive, understandable manner. This course shows you that by following a few simple steps you can easily paste Excel data into Word 2010 and either embed the values directly in the Word document or link back to the original Excel workbook. The course also discusses the role of Excel 2010 in Word 2010 table creation and manipulation. And it explores methods of inserting and then designing and altering the layout of many types of charts, including bar charts, pie charts, bubble charts and more.

Training Provider Skillsoft eLearning Courses

Language(s) English

Ensuring Excel 2010 Data and Formulas are Right Formulas are an integral and important feature of Excel 2010. So ensuring they are correct can save you time and a lot of headaches. Excel 2010 provides you with the tools you need to audit formulas and correct errors that may be found. In addition, using Excel's data validation tools you can restrict the types of data that can be input to your workbooks â&#x20AC;&#x201C; preventing data entry errors that could otherwise occur. This course describes Excel 2010's auditing and formula correction features and shows you how to use data validation to avoid worksheet errors.

205

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Formatting and Working with Text in Word 2010 Word 2010 makes it easy to apply formatting to documents by providing a live visual preview of various formatting options. This allows you to view a variety of formatting changes before actually committing to them. This course explains the Font formatting options, as well as the Mini toolbar and Live Preview features. In addition, the creation and formatting of bulleted, numbered, and multilevel lists are demonstrated.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Formatting E-mail and Configuring Message Options in Outlook 2010 The default installation of Outlook 2010 allows you to easily send and receive messages

206

among colleagues and friends. There are, however, many options that help you make creative, more visually appealing messages, as well as options that change how messages are sent. This course discusses sending e-mail in different message formats as well as formatting options that can be applied to the text and background of an e-mail. Also covered are how to check your message's spelling and grammar, how to track outgoing messages, how to add voting buttons, and how to set importance and sensitivity options.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Forms, Fields, and Mail Merge in Word 2010 Word 2010 enables you to create forms quickly and easily, so that they can be used by other users of Word 2010. Forms contain editable form controls that you can link to external data sources, and Word 2010 contains security features to protect forms from tampering by other users. Another method of capturing document information is by using fields. You can use fields to add information about a file into the document. For example, you can insert an Author field to insert the author's name, or use a LastSavedBy field to enter the name of the person who last saved the document.

Training Provider Skillsoft eLearning Courses

207

Language(s) English, French

Fundamentals of Internet Explorer 7 To recognize the basic features of Internet Explorer 7; browse, save, and print content; search for information and get help; and use RSS feeds for dynamic web sites

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Getting Started with Access 2010 Access 2010 is the newest version of Microsoft's dynamic database management tool and it offers features that allow you to create and modify a variety of database types. The ribbon is unique to Microsoft Office and stacks the many features of Access into related tabs, making it easy to quickly access the ones you need. Backstage view is a streamlined gathering of all database file-level tools, such as those used for saving, creating databases and tables, and working with external data. This course explores the fundamentals of databases and the many tools that will help you create and modify databases in Access 2010.

Training Provider

208

Skillsoft eLearning Courses

Language(s) English, French

Getting Started with Excel 2010 Excel 2010 is the newest version of Microsoft's comprehensive spreadsheet tool that offers features that support a wide range of functions. The Ribbon menu is unique to Microsoft Office and stacks the many features of Excel into related tabs, making it easy to quickly access the ones you need. Backstage view is a streamlined gathering of all file-level tools, such as those used for saving, printing, and sharing your files. This course explores these topics and many other basics of Excel 2010, including opening the application, creating new spreadsheets, entering data and, AutoFill features. It also provides an introduction to the many tools that will help you create and use your spreadsheets productively.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Getting Started with Outlook 2010

209

Outlook 2010 is the latest release of Microsoft's primary messaging client. Outlook provides all of the tools necessary to manage e-mail, scheduling and communication. The Outlook 2010 interface has been updated and now uses the ribbon instead of menus, which makes it easier to locate the command you need. This course addresses the basic features and functionality of Outlook 2010, including an introduction to the redesigned interface, how to create e-mail messages and view and reply to incoming emails.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Getting Started with PowerPoint 2010 PowerPoint 2010 is a presentation program that allows you to create professional-looking slide-show presentations. This course provides an introduction to the main components of the PowerPoint 2010 interface. It covers opening and saving a presentation, working with slides, formatting text and text boxes, and using templates and themes to create professional looking presentations.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

210

Getting Started with SharePoint 2010 SharePoint 2010 makes it easier for people to collaborate. You can use SharePoint's intuitive design to share, check in/check out, and manage your files in structural components known as lists and document libraries. You can also use SharePoint's dynamic search feature to locate files. This course explores the SharePoint interface, how to navigate and search on a SharePoint site, and how to work with lists and document libraries.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Getting Started with Windows 7 The latest Microsoft operating system, Windows 7, is efficient, fast, and available in a variety of editions to suit different business and personal computer needs. This course introduces the main features of Windows 7 and provides an overview of the desktop, including the taskbar and the Start menu. It also demonstrates how to manage files and folders using Windows Explorer and how to use Windows Search to locate files and folders on your computer.

211

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Getting Started with Word 2010 Word 2010 is the newest version of Microsoft's dynamic word processing tool and it offers features that allow you to create attractive and engaging documents. The Ribbon menu, which is unique to Microsoft Office, organizes Wordâ&#x20AC;&#x2122;s many features into related tabs and makes it easier to quickly access those you need. The new Backstage view provides a single streamlined 'stage' for all file-level tools, such as those used for saving, printing, and sharing your files. This course explores these topics and many other basics of using Word 2010, including opening the application, creating new documents, and an introduction to the many tools that will help you create and edit your documents.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

212

Implementing Security with Outlook 2010 Outlook 2010 provides a number of security options that should be enabled to protect you from viruses, unwanted junk mail, and other malicious attacks directed at computer users. This course explains how to protect yourself from spam, junk mail, and phishing attacks as well as how to safely open suspicious messages and attachments. To ensure that no unwanted users can read messages that are not directed towards them, digital signatures can be used. This course discusses how to obtain and apply digital signatures to messages.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Inserting Basic Charts in Excel 2010 Using the charts feature in Excel 2010, you can create attractive and well-organized representations of worksheet and workbook data. Charts can be easily inserted and customized from the Charts group on the Insert tab of the Ribbon. This course demonstrates how to effectively use and customize charts in Excel 2010; it explores available chart types and the best use of each type; and shows how to change the different elements of a chart to provide an effective visualization of your data.

Training Provider Skillsoft eLearning Courses

213

Language(s) English, French

Internet Explorer 8: Advanced Features This course discusses how you can customize Internet Explorer 8 by installing add-ons and Accelerators. These new features enable you to more quickly perform common tasks on the Internet. You can further customize Internet Explorer 8 by setting one or more web pages as your home page and customizing the browser interface. The course also covers how Internet Explorer 8 makes it easier for you to ensure your security and privacy when on the Internet through two new features â&#x20AC;&#x201C; SmartScreen Filter and InPrivate. SmartScreen Filter warns you when you attempt to download a known malware file or visit a known phishing site, and helps you navigate away from these dangers. You can also use SmartScreen Filter to report suspicious sites you may find. InPrivate Browsing enables you to browse the Internet without leaving traces of the sites you've visited. And InPrivate Filtering limits the amount of information third-party sites can gather about you when you're browsing the Internet.

Training Provider Skillsoft eLearning Courses

Language(s) English

Internet Explorer 8: Basic Features This course discusses the new and improved navigation features of Internet Explorer 8, including the Smart Address bar, caret browsing, and tab grouping. The search features have

214

also been improved to make it quicker and easier for you to perform a search from the Internet Explorer 8 search box. The Favorites bar now has a wider functionality, and Internet Explorer 8 also introduces a new feature called Web Slices, which let you view snippets of sites without leaving the site you're currently on. The History feature has a wider functionality that makes it easier to manage. Internet Explorer 8 also minimizes the interruption a tab or browser crash may cause you by recovering all tabs and information that may have been entered. And Compatibility View enables you to correctly display sites built for older browsers. This course focuses on the new features of Internet Explorer 8.

Training Provider Skillsoft eLearning Courses

Language(s) English

Intranet Publishing Awareness Programme The Intranet Publishing Awareness Programme is a mandatory course for Staff Member with Intranet content responsibilities (Content Owner, Content Publisher, Intranet Coordinator).It teaches the essential skills to create and publish content on the Intranet.

Training Provider UNHCR Online Courses

Language(s) English

215

Introduction to Forms in Access 2010 Microsoft Office Access 2010 offers several options for creating and managing forms and controls. This course describes how to create forms in Access 2010 and also explores controls - the available types, how they are added to a form, how their properties are set, and how they are resized, moved, grouped, and positioned on a form. It also demonstrates how to configure the Web Browser Control, which is a new feature of Access 2010.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Introduction to Queries in Access 2010 Queries are used in Access 2010 to convert data into useful information and are an essential part of any database application. This course demonstrates how to create and modify a query in order to achieve specific results. It covers creating basic select queries, using Expression Builder, calculated fields, and grouping options for displaying query results. This course also demonstrates how to create crosstab, unmatched, and find duplicates queries.

Training Provider Skillsoft eLearning Courses

216

Language(s) English, French

Introduction to Reports in Access 2010 Reports are used in Access 2010 to convert data into useful information and are an essential part of any database application. Access 2010 provides various methods of creating reports to present summarized information easily and effectively. This course demonstrates the use of the Report Wizard, Blank Report, Report Design, and Labels. Also covered is how to add and bind controls, group and sort data, and perform calculations.

Training Provider Skillsoft eLearning Courses

Language(s) English

ITIL Foundation in Service Management This course provides training in all the key subject areas which lead to ITIL Service Management certification at foundation level. The course includes sessions on all the key foundation syllabus areas from the ITIL publications including Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The course also includes a full simulated mock exam to test candidates knowledge pre and post training along with a useful glossary and acronyms function.

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Eligibility All Staff

Training Provider ILX Group

Language(s) English

Joins, SQL, and Action Queries in Access 2010 Advanced query methods in Access 2010 make it easy for an experienced end-user to retrieve the results they desire and to have those results displayed in such a way that the data is easy to interpret and analyze. This course describes the various types of join and parameter queries that can be used in Access 2010 and provides demonstrations on the use of action queries, including update, append, delete, and make table queries. It also explores the use of SQL-specific queries such as data-definition, pass-through, subquery, and union queries.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

218

Livelink: Introduction Introduction to Livelink, UNHCR Internet based electronic recordkeeping system which provides the means to easily file, access and preserve any type of electronic records and access them from any location in the world.

By the end of this module you will be able to describe: •what Livelink is •the principles for filing in Livelink •the roles and responsibilities related to Livelink

Training Provider UNHCR Online Courses

Language(s) English

Livelink: Permissions Viewer Livelink uses Permissions to define user access to UNHCR information. Permissions ensure that ONLY the correct individuals with the correct Permissions can have access to the information stored in Livelink.

By the end of this module you will be able to:

•describe the different types of access users can have to Livelink •use the menu item Permissions Details to know who has access to specific folders and their

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contents.

Training Provider UNHCR Online Courses

Language(s) English

Livelink: Working With Documents A Livelink Document is any electronic file that you upload from your computer into Livelink. Examples of Documents include MSOffice documents such as; memos, reports, spreadsheets, e-mail, scanned documents, etc. Livelink automatically stores basic information for every item in the system. This information is displayed in a series of tabs on the item’s properties page.

By the end of this module you will be able to:

•open and download documents •print multiple documents in Livelink •send by email links to documents, folders and other item in Livelink •access the Audit Trails of documents and other items in Livelink

Training Provider UNHCR Online Courses

Language(s) English

220

LiveLink: Working With Favorites As most Livelink users repeatedly file and access documents to / from only a few folders needed in the day-to-day work routine, creating Favorites can save valuable time because you can quickly and easily locate them again and again.

By the end of this module you will be able to: •mark documents, folders and other items as your favorites •find your favorites and how to use them •organize your favorites.

Training Provider UNHCR Online Courses

Language(s) English

Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010 Using Outlook 2010 you can now create e-mail messages that include compelling visuals and graphics that capture the reader’s attention. You can also attach and format screenshots from your computer to better convey ideas in your message. This course discusses working with attachments in Outlook 2010 as well as including graphics, tables, symbols, and links in your messages. How to add signatures to e-mail and auto replying to messages that you receive are also covered.

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Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Managing Conversations and Organizing E-mail in Outlook 2010 Microsoft Outlook 2010 provides you with the tools you need to efficiently manage and organize your e-mail messages. Included in Outlook 2010 is a new Conversation view that automatically groups all of your messages by subject, greatly reducing the number of items in your Inbox. This feature along with options that allow you to categorize and flag messages are discussed in the course. Also, covered are the ways you can organize messages in the Inbox.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

222

Managing E-mail with Rules, Automatic Replies, and Alerts in Outlook 2010 Outlook 2010 contains numerous features to help manage the large volume of e-mail that many users receive on a daily basis. Options can be configured to automatically move incoming e-mail into specified folders and Desktop Alerts can be set to notify you of incoming e-mail. This course discusses managing e-mail messages with rules as well as configuring automatic replies and Desktop Alerts for incoming messages.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Managing Meetings and Customizing the Calendar in Outlook 2010 The main functions of the Calendar in Outlook 2010 have remain largely unchanged from previous versions of Outlook. However, many tasks have been streamlined. It is now easier to create and view additional calendars in Outlook 2010 and viewing group calendars has been integrated into the Calendar view. This course demonstrates the available options when replying to meeting requests and managing meeting requests. It covers how to create and view additional calendars, view another person's calendar, and create a calendar group. Also

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covered are ways to customize the Outlook 2010 calendar.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Managing SharePoint 2010 Pages and Components To enhance your SharePoint implementation beyond the default home page, you can use the available publishing pages and web part pages. SharePoint 2010 also offers a new page type, referred to simply as a page. Organizations store and organize documents on SharePoint in a number of ways, and the management of this document storage is a common power user task. Workflows enable you to streamline the execution of existing business processes using SharePoint, and Web Parts provide additional functionality in how to display SharePoint information. This course examines the creation and customization of publishing pages, web part pages, and pages. In addition, this course explores the challenges of document management, and the role that SharePoint plays in this process. It also covers managing documents using document IDs, ratings, notes, tagging, document sets, and document retention, and provides document management tips. Managing and customizing workflows and accessing site usage reports are also covered.

Eligibility All Staff

224

Training Provider Skillsoft eLearning Courses

Language(s) English

Managing SharePoint 2010 Sites, Lists, and Libraries Microsoft SharePoint 2010 offers a complete platform for collaboration, data management, and online information publishing. SharePoint sites provide the basis for these tasks, and are broken down further into objects like lists and libraries. Creating, managing, and customizing these sites, lists, and libraries are common tasks and responsibilities for SharePoint power users. This course examines the various types of SharePoint sites, as well as creating sites and subsites, changing site details, and using the recycle bin. In addition, this course explores the various types of SharePoint lists, and covers creating custom lists, customizing existing lists, and managing list properties. SharePoint library types, creating document libraries, and managing and customizing library settings are also covered.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

225

Managing, Inspecting, and Recovering Word 2010 Documents Microsoft Word 2010 offers several options for securing and protecting Word documents as well as providing various features you can use to recover and repair documents. This course demonstrates how to use Word 2010 document security, which includes viewing document properties such as presence information on author contact cards, locking document formatting, password protecting documents, using the Document Inspector, and working with digital signatures. The course also explores recovering unsaved drafts and damaged Word 2010 documents.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Manipulating Formulas and Using Forms in Excel 2010 Excel 2010 provides a large variety of statistical functions that allow you to perform data analysis on worksheet data, several cube functions that allow you to return information from cubes, and the means of working with arrays. In addition, using the Developer tab, you can further customize an Excel workbook to increase its functionality with form and ActiveX Controls. This courses discusses various statistical functions, include those designed to work with averages, determine the median, pinpoint rank and percentages, and sample populations. In addition, this course explores the available cube functions, such as CUBEMEMBER,

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CUBESET, and CUBEVALUE. Summarizing data using conditional functions such as SUMIF and COUNTIFS are also covered. This course also examines the methods Excel 2010 provides for working with arrays, including one-dimensional and two-dimensional arrays. Adding form and ActiveX Controls to Excel worksheets is also covered.

Training Provider Skillsoft eLearning Courses

Language(s) English

Manipulating Tables in Word 2010 You can use Word 2010's features for both designing tables and manipulating your table data. A variety of layout tools allow you to merge and split cells, split tables, autofit cell sizes to match the size of contents, and insert and delete cells. You can also easily insert columns and rows, and then adjust their layouts and distribution. This course explores these methods of altering a table's layout and also walks you through using data tools that allow you to easily sort your data, making critical information easier to locate. The course also covers using formulas in Word 2010 tables, so you can quickly perform calculations or insert other pre-built mathematical functions.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

227

Microsoft SharePoint 2010: New Features for Power Users SharePoint Server 2010 offers a number of new features and enhancements that help to ease the day-to-day tasks of power users. There are a number of changes to the SharePoint 2010 interface, as well as changes and enhancements in the method and location of accessing specific options. This course explores the enhanced SharePoint 2010 UI, the Getting Started area of home pages, and the changed Site Actions menu. It also discusses the new site creation templates, changes to workflows, enhancements to record and content management, web content management, and the new document sets. Managing site settings is also covered.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Microsoft Windows 7: First Look for End Users Windows 7 is the latest evolution in the Windows workstation product line of operating systems. Windows 7 builds on the accomplishments of Windows Vista and adds enhancements to create an increasingly user friendly environment. This course looks at some of the new features of Windows 7 including changes to the taskbar, such as jump lists and

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quick preview; the new desktop features, such as new theme suites and gadgets; and the enhancements to the Aero framework, such as Aero Shake and Aero Peek. This course also discusses how Windows Live Essentials has been separated from the operating system, Windows Touch enhancements, Windows Media Center enhancements, the Libraries system, and HomeGroup setup and management features in Windows 7. This course will prepare end users for the new environment they will encounter when they log in to Windows 7 for the first time.

Training Provider Skillsoft eLearning Courses

Language(s) English

Modifying Basic Forms in Access 2010 Access 2010 allows you to make a variety of changes to the look and feel of a form. These changes range from resizing columns and controls to applying Office 2010 themes and managing records in a form. Access 2010 also introduces a new form type, the navigation form, which you can use as a switchboard to navigate the various objects in a database. This course covers how to use these methods to customize and format forms in Access 2010 as well as how to create and modify navigation forms.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

229

Moving and Getting Around in Excel 2010 While it can look complicated and daunting, navigating the Excel interface isn't as difficult as it first appears. This course will show you how to move around the Excel interface using the various keys on the keyboard, such as the Home and End keys, and Ribbon commands. The course also covers the ways in which you can view and arrange workbooks and worksheets to be the most useful and shows you how you can access Excel's many Help features.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Moving Around in Word 2010 Word 2010 offers a variety of intuitive navigation features that help you move around and find your way through documents, whether they're a few pages or hundreds of pages long! This course explores basic navigation features such as scrollbars and keyboard keys, along with built-in tools such as the new Navigation Pane. This pane combines features of the Document Map, thumbnails, and Search features found in earlier versions of Word into one, easy-to-use interface. The course also demonstrates how to use Word's Full Screen Reading view to page through a file as if it were a printed document, and how to use Word's Outline view to organize your document.

230

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Moving Data and Modifying Worksheets in Excel 2010 The ability to easily manipulate data is probably the biggest benefit of using productivity applications, such as Excel 2010. For instance, if you have to copy the same data multiple times or move large amounts of data from one place to another within a worksheet or between workbooks, you can see this is much more easily accomplished through software than through the use of pen and paper. For example, Excel 2010 features such as Live Preview let you see how copied data will look before you copy it, even if it's copied between Office applications, and the Paste Special option allows you to further define how your data is copied or moved. This course is designed to show you many of the ways that Excel 2010 allows you to manipulate data and the worksheets that contain them and describes features that let you do this quickly and efficiently.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

231

New Features for PowerPoint, Publisher, and Access in Office 2010 Since the release of the Microsoft Office 2003 suite of products, PowerPoint, Publisher, and Access have all undergone significant changes â&#x20AC;&#x201C; both to the interface and the range of available features. The Fluent User Interface (UI), now available in all products in Office 2010, gives a consistent look and feel across applications. PowerPoint 2010 aims to make presentation creation more efficient and presentations themselves more visually impressive. Publisher has undergone similar changes, enhancing the creation of high-quality publications. Access 2010 simplifies database creation, makes data accessible from any location, and provides enhanced navigation controls for accessing data. This course covers the new features of PowerPoint 2010, Publisher 2010, and Access 2010 including changes to the interface and key functional improvements and enhancements.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

New Messaging and Collaboration Features in Office 2010 The new and enhanced collaboration features of Office 2010 enable users to work in unison to

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create content, regardless of their location. Enhancements to many of the Office products enable users to work more efficiently, using a combination of their local computer, a browser, a mobile phone or other Web-enabled device, and a phone integrated with Microsoft Office Communications Server. Users can also collaborate in real-time and authors can easily identify content changes by other contributors. This course explores the new features of Outlook 2010, including changes to the interface, the introduction of the People Pane and the Schedule Pane, and enhancements to Unified Messaging. The new features and enhancements of OneNote 2010, including linked notes, improved integration with other Office products, and language features are also covered. The new features and enhancements of SharePoint Workspace 2010, formerly known as Groove, are also discussed. In addition, this course examines new Office 2010 collaboration features, including co-authoring, real-time communication, and unified messaging.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Office 2010 New Core Features With the release of Microsoft Office 2010, Microsoft has focused its suite of products to meet the ever-changing needs of its end users â&#x20AC;&#x201C; both corporate and individual. Using Office 2010, you can share information seamlessly with an individual in the office next door or around the world, and access information anywhere, anytime using mobile devices. Office 2010 includes new graphic and video editing and creation tools to enable you to create visually stunning presentations and documents. Office 2010 provides increased flexibility for analyzing and storing data, managing e-mail messages and contacts, and customizing the interface the way you want it. This course explores key new features and enhancements in the Office 2010 suite

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of products. It also introduces product-specific new features and enhancements in the 2010 releases of Word, Excel, PowerPoint, and Access. These new and enhanced features include Office Backstage, Live Preview Paste, Sparklines, Slicers, graphic and video creation and editing tools, PowerPoint Broadcast Service, screenshot capture and clipping tools, Web Apps and Office Mobile.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Office 2010 Web Apps and New Features in Publisher and Mobile Office 2010 enables you to access your files from anywhere using a phone, or a Web-enabled computer or device. Office Web Apps and Office Mobile are two of the features that help to provide this access. Office Web Apps are online extensions of Word, PowerPoint, Excel, and OneNote that allow you to view and edit files stored in Windows Live SkyDrive, on your organization's SharePoint implementation, or on SharePoint Online. The Office Web Apps can also be used to create documents, presentations, workbooks, and notebooks within a browser. Office Mobile allows you to use your phone to access several of the Office applications, and allows you to access and edit documents, presentations, and workbooks. Office Mobile also provides additional support for common mobile phone features, such as touching and flicking. Publisher 2010 allows you to create high-quality publication materials, such as brochures and newsletters. This course introduces the new Web Apps for Word, PowerPoint, Excel, and OneNote. It also explores the new features and enhancements to the Office Mobile products, such as enhanced editing, increased font support, PowerPointâ&#x20AC;&#x2122;s new Presentation Companion,

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and Outlook conversations, as well as the introduction of SharePoint Mobile. In addition, this course covers the new features and enhancements in the interface and workspace, image editing, text formatting, printing, and sharing in Publisher 2010.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Optimizing, Securing, and Sharing Access 2010 Databases Access 2010 provides a variety of tools to assist you in optimizing, securing, and sharing a database application. This course demonstrates how to assess a database's performance and improve its efficiency. Also covered are the ways that you can secure a database for users and the common methods employed to share a completed database application.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

235

Organizing and Arranging Text in Word 2010 To create an attractive, coherent Word 2010 document, it's important to understand the application's basic paragraph-formatting features. This course explores formatting paragraphs in Word 2010, along with a variety of other useful formatting tools such as margins and indents. The course demonstrates how to set margins, paragraph indenting and alignment, tab stops, and how to show or hide formatting marks than can help guide your formatting decisions.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Organizing Data and Objects in Excel 2010 Excel 2010 provides multiple features for organizing and managing data, including sorting and filtering tools that are integral to data analysis. Using data organization features, you can sort, filter, and group and outline data so that you can focus on its key parts. Properly arranged data using the commands in the Arrange group allows you to present your data in a logical and easy to understand manner. This course explores organizing data in Excel 2010 using the built-in features. It also covers arranging objects for better viewing as well as the use of hyperlinks to organize data.

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Training Provider Skillsoft eLearning Courses

Language(s) English, French

Outlook 2010 and Collaboration in Office 2010 The new and enhanced collaboration features of Office 2010 enable users to work in unison to create content, regardless of their location. Enhancements to many of the Office products enable users to work more efficiently, using a combination of their local computer, a browser, a mobile phone or other Web-enabled device, and a phone integrated with Microsoft Office Communications Server. This course explores the new features of Outlook 2010, including changes to the interface, the introduction of the Conversation view and QuickSteps, as well as Outlook Social Connector. It also explores new features and enhancements to OneNote 2010, including linked notes, improved integration with other Office products, and enhanced collaboration features. The new features and enhancements of SharePoint Workspace 2010, formerly known as Groove, are also discussed. The course also introduces Office Web Apps, which are online extensions of Word, PowerPoint, Excel, and OneNote that allow you to view and edit files stored in Windows Live SkyDrive, on your organizationâ&#x20AC;&#x2122;s SharePoint implementation, or on SharePoint Online. The Office Web Apps can also be used to create documents, presentations, workbooks, and notebooks within a browser. Finally the course introduces Office Mobile, which allows you to use your phone to access several of the Office applications, and to access and edit documents, presentations, and workbooks.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

237

Language(s) English, French

Outlook 2010 Social Connector and Messaging With Outlook 2010 it is now easier than ever to keep track of your friends and colleagues as well as communicate with them using a variety of methods. With the rise in popularity of social networking sites, Outlook 2010 now includes the ability to track updates of your friends from within Outlook. This course discusses the Outlook Social Connector and how to configure Outlook to connect to social networking sites. How to configure and use both instant and text messaging from within Outlook is also discussed.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

PivotTable Filters, Calculations, and PowerPivot PivotTables are a handy tool for summarizing large amounts of data efficiently and making it more manageable. Sometimes, though, it's useful to be able to filter the data in a PivotTable, and Excel 2010 provides filtering functionality for this specific purpose. For those people who require a more visual representation of data, Excel 2010 provides a new feature called a

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Slicer, which is basically a graphical representation of a PivotTable filter. Excel also provides a number of ways in which you can apply calculations to the data in PivotTables in the form of summary functions and custom calculations. All of these useful features of Excel 2010 are introduced and described in this course.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

PivotTables and PivotCharts in Access 2010 This course demonstrates how to create and manipulate PivotTables and PivotCharts as an effective way to organize and display Access 2010 database data, such as showing and hiding data, sorting and filtering data, performing basic and complex calculations, and exporting to an Excel spreadsheet.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

239

PivotTables and PivotCharts in Excel 2010 One of the most powerful tools that Excel 2010 provides is a PivotTable that allows you to dynamically reorganize and display your data. PivotTables can summarize huge amounts of data by category without the need to input complex formulas or spend long hours manually reorganizing your spreadsheet. PivotTables also allow you to choose and change what you want to summarize, quickly and easily. This course will introduce you to PivotTables and show you the many benefits they provide.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

PRINCE2 Foundation 2009 This course is designed to help individuals become certified to PRINCE2 Foundation 2009 level. This interactive e-learning training course covers all aspects of the PRINCE2 Project Management method as described in the PRINCE2 2009 publication. Using voice over animation the course deliveres the classroom equivalent of a 2/3 day workshop, in an easy to use and convenient format.This allows learning at any time and pace to suit each and every student.

Eligibility All Staff

240

Training Provider ILX Group

Language(s) English

PRINCE2 Practitioner 2009 This course is designed to help individuals become certified to PRINCE2 Practitioner 2009 level. The content of this course combines e-learning training with paper based practitioner exercises. One of the most difficult tasks of mastering PRINCE2 at Practitioner level is gaining practical â&#x20AC;&#x2DC;hands onâ&#x20AC;&#x2122; experience. This course contains activities, simulations and a practitioner exam simulator in order to fully prepare students for the official examination.

Eligibility For those who successfully completed PRINCE2 Foundation

Training Provider ILX Group

Language(s) English

Retrieving, Validating, and Attaching Data in Access 2010 You can use Microsoft Access 2010 to manage your data efficiently using advanced

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techniques. There are many methods that can be used for modifying and enhancing tables, reports, queries, and forms in order to meet your business needs. This course explains and demonstrates advanced techniques for retrieving and validating data in Access 2010. These include such features as lookup fields and using the Expression Builder to aid in the validation of controls. How to attach files to tables and forms, and edit them, is also demonstrated.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Reviewing and Protecting Content in Excel 2010 Excel 2010 provides easy to use and access tools that allow you to review, proof, and protect the workbooks you create and share. The tools for performing these tasks are grouped conveniently on the Ribbon and include the Spelling, Research, and Thesaurus tools; a Translate tool; tools to insert, edit, and review Comments in a worksheet; and tools for tracking changes and protecting workbooks. The various tasks you can perform with these features are covered in this course, along with how and when you would use these tools.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

242

Reviewing Documents in Word 2010 No one wants to be embarrassed by glaring grammatical mistakes and misspellings in a document. To help you catch these errors, Word 2010 includes editing tools that enable you to spot and fix your typos as you work. It also enables you to use other proofing features such as a thesaurus, research options, and word count statistics to help you proof your work. In addition, you can make changes while reviewing your work using a feature that tracks all of your edits, and you can also leave comments during your review. This course explores all of these proofing features, from spelling and grammar correction to tracking changes. The course also demonstrates how to use the Help feature in Word 2010.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Saving, Sending, and Printing Excel 2010 Workbooks Excel 2010 makes it easy for you to save, print, and share workbooks and worksheets. When you create an Excel workbook, you will most likely want to save it, and in many instances, print it to save a hard copy or share with someone else. New features of Excel 2010 also allow you to easily collaborate with others by using the Sharing option in Backstage view. All of these options â&#x20AC;&#x201C; saving, printing, and sharing â&#x20AC;&#x201C; are grouped together on the File tab for convenience. This course describes these Excel features and explains how to use them to increase your efficiency and productivity.

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Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Saving, Sharing, and Printing in Word 2010 Once you've created an attractive, well-structured document, how do you save it for future use? Word 2010 enables you to save your documents in many formats, including the standard .docx file extension, along with the well-recognized .doc extension. You can also save your documents as PDF or XPS files to make them uneditable and give them standardized appearances for sharing. In addition, you can choose to save and send your document using e-mail, Microsoft SkyDrive, upload your document as a blog post, or save it on SharePoint. If you want to print your document, you can use Word 2010's new streamlined Print interface which presents print options, such as orientation and duplex printing, on the same page as a preview of your document. This course explores Word 2010's features for saving and printing your documents.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

244

Setting up and Securing Windows 7 Windows 7 provides tools that enable users to easily manage and maintain the operating system, programs, printers, and system and personal files. This course demonstrates how to use the Control Panel to install and manage programs and printers, and it shows the role User Account Control plays in security. This course also demonstrates how to use Backup and Restore, system protection, power plans, and the Action Center to ensure the computer is properly maintained.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

SharePoint 2010 New Features for End Users Microsoft SharePoint Server 2010 contains a number of new features and enhancements specifically geared at improving the end user experience. These include enhanced remote file-editing capabilities using Web Apps and mobile devices, improvements to team sites, and enhancements in social computing. This course explores the SharePoint Server 2010 interface, including the introduction of the Ribbon, already available in Office, as well as changes to team sites and common interface elements. In addition, this course examines enhancements in social computing via My Sites, expertise sharing, tagging, and notes. Collaboration using the Office Web Apps, mobile devices, SharePoint Workspace, and enterprise wikis, as well as improvements to the calendar, are also covered.

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Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

SharePoint 2010 Security and Business Intelligence Microsoft SharePoint 2010 provides several security options for ensuring that only users or groups who should be able to access specific contents can do so. Security can be configured at the item level, and can be managed for individual users or groups. This course examines SharePoint securing, and describes managing SharePoint groups, changing the inheritance for a site, managing permission levels, and configuring item-level security. It also discusses the concept of sandbox solutions.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

246

Sharing Excel 2010 Workbooks Online and on a Network As both business and home users move toward working in more electronically collaborative environments, the need to share Excel workbooks and to have multiple users edit them simultaneously has increased. Excel 2010 allows you to share workbooks over a network, distribute them by e-mail, and share them online. You can make use of Information Rights Management (IRM) to ensure that users cannot copy or forward workbook content, as well as to expire files and enforce corporate information dissemination policies. You can also specify that users can only edit specific ranges in a shared workbook. This course covers sharing Excel 2010 workbooks on a network with advanced sharing options, the limitations of shared workbooks, and the uses and limitations of IRM. It also covers how to limit users' editing to specific cell ranges in a worksheet, and how to apply the AutoRepublish feature when saving workbooks for use on the Web.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Structuring Word 2010 Documents Word 2010 provides many options for structuring your documents quickly and easily. This

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course demonstrates how to use headings to restructure the outline of a document using the Navigation Pane. If you're creating large documents with many pages, you might want to add page numbers to make your information easy to locate. The course explores how to add page numbers along with other structural components, such as page and sections breaks, headers, and footers.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Subforms, Subreports, and Conditional Formatting in Access 2010 Subforms and subreports allow you to display related data from separate sources in a single interface in Access 2010. This course will demonstrate how to use Access 2010 to create and use subforms and subreports. It also explores how to apply conditional formatting to tables, forms, and reports using the streamlined conditional Formatting Rules Manager.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

248

TestPrep 77-881 Word 2010 To test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.

Training Provider Skillsoft eLearning Courses

Language(s) English

Using Access 2010 with SharePoint and Access Services Access 2010 and Windows SharePoint Services provide a tightly integrated solution for making Access databases web capable. This course details the primary features that allow for the seamless integration of Access and SharePoint so that data can be shared across corporate networks or the Internet. It demonstrates how to share Access and SharePoint data, and how Access and SharePoint work together with a new feature called Access Services to make entire applications available through SharePoint.

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Eligibility Access 2010 and Windows SharePoint Services provide a tightly integrated solution for making Access databases web capable. This course details the primary features that allow for the seamless integration of Access and SharePoint so that data can be shared across corporate networks or the Internet. It demonstrates how to share Access and SharePoint data, and how Access and SharePoint work together with a new feature called Access Services to make entire applications available through SharePoint.

Training Provider Skillsoft eLearning Courses

Language(s) English

Using Advanced Slide Show Tools in PowerPoint 2010 PowerPoint 2010 provides you with all the tools necessary to create and present engaging and effective presentations. As an advanced user, you can take advantage of features that allow you to customize your animations to create just the right effect. PowerPoint has tools for getting your animations to move at the right speed and in the right order. There are also built-in tools, such as the animation painter, that allow you to easily apply an animation scheme to the entire presentation in one easy step. Once you have perfected your presentation, you can set and rehearse timings, create mouse-over actions for elements on a slide, and record your presentation for automatic delivery. There are also many tools that make the presentation of your slide show easy and effective, such as highlighters and laser pointers. These tools and features are all covered in this course.

Eligibility All Staff

250

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Using Basic Formulas in Excel 2010 Excel 2010 provides you with the tools that allow you to perform calculations on your workbook data. Being able to use formulas to do complicated calculations not only simplifies your work but also helps to reduce the number of errors that can arise in such complex tasks. This course introduces the concepts and terminology associated with formulas, and demonstrates how to create and edit them, copy and paste them, and how to check for errors that can arise.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Using Basic Functions with Excel 2010 One of the great features of Excel 2010 is its ability to perform a wide variety of functions to make your use of Excel 2010 easier and more fun. Functions are inbuilt formulas that save you time by allowing you to chose one that suits your needs rather than having to create a complex formula from scratch. This course introduces you to the changes made to functions

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in Excel 2010, including improved function accuracy and consistency as well as the changes made to some function names that make them more intuitive. It describes the useful feature of Excel's status bar that automatically displays basic calculations as well as the Function Library, which groups useful functions. The most common use of functions, calculating basic financial, logical, date and time data is also covered.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Using Conditional Formatting, Tables, and Sparklines in Excel 2010 Excel 2010 provides tools that enable you to efficiently present your data and that can also make your data easier to understand. Tables can be used to logically present data in an easy to read fashion and table styles provide a way to make your workbooks more attractive and professional looking. Conditional formatting allows you to highlight trends and exceptions in cells or ranges of cells by presenting the identified data in a number of unique ways to make it stand out. Sparklines, a new feature of Excel 2010 are small charts within a cell that provide a visual representation of data and can be used to show trends in an appealing manner. These features â&#x20AC;&#x201C; tables, styles, conditional formatting, and sparklines â&#x20AC;&#x201C; how to access them and how to use them, are covered in this course.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

252

Language(s) English, French

Using Excel 2010 Data Connections: Web Queries, XML, and Databases There are a number of methods for accessing and using external data with Excel 2010. Creating new or using existing data connections, you can access data from the Internet, Access and SQL Server databases, and Analysis Services. You can also import and export XML data, use Microsoft Query and the Query Wizard to create your own queries, and work from text files. This course explores the concept of data connections, including how to use existing connections to access data and how to create your own. In addition, this course covers how to create a web query to access online data and use it within Excel. Importing XML data is covered, and the course also describes the process of using the Query Wizard to create and edit queries.

Training Provider Skillsoft eLearning Courses

Language(s) English

Using Excel 2010 to Collaborate Online and with Other Office Applications Being able to collaborate with other users to efficiently disseminate information and complete

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projects is crucial in today's business environment. Excel 2010 provides numerous tools geared specifically toward collaboration, including Excel Web App and integration with SharePoint that allows for data to be easily exported. Excel 2010 data can also be linked to or embedded in other Office 2010 files, and other Office 2010 data can be linked to or embedded into Excel 2010 to create robust and professional content. This course explores the new Excel Web App, including information on the Web App interface, its limitations, and how to access the full version of Excel 2010 from within it. In addition, this course covers exporting data from a SharePoint list to Excel, and exporting data from Excel into a SharePoint list. Linking Office 2010 content to and embedding Office 2010 content in Excel workbooks is also covered.

Training Provider Skillsoft eLearning Courses

Language(s) English

Using Lookup, Reference, Math, and Text Functions in Excel 2010 The Excel 2010 function library includes a number of functions in Lookup & Reference, Math & Trig, and Text categories that enable you to quickly complete tasks and analyze data. Lookup and reference functions allow you to perform table lookups to return required information about specific worksheet cells. This course covers lookup and reference functions such as LOOKUP, VLOOKUP, HLOOKUP, INDEX, ROW, and COLUMNS. Math & Trig functions provide multiple methods of working with numbers and triangles. This course explores rounding functions, INT, TRUNC, AGGREGATE, COS, SIN, and TAN. Excel 2010 also provides a number of functions to make working with text easier. Text functions, such as TRIM, CLEAN, PROPER, SEARCH, and MID, as well as string concatenation, are covered.

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Training Provider Skillsoft eLearning Courses

Language(s) English

Using Multimedia and Animations in PowerPoint 2010 PowerPoint 2010 can help you make presentations more dynamic by adding audio and video clips to any slide. You can directly insert, edit, and play video in your presentation, as well as add audio clips to create attention-grabbing sound effects. PowerPoint 2010 also has new animation tools and slide transitions which make slide shows more fluid and interesting. All of these features are discussed in this course.

Training Provider Skillsoft eLearning Courses

Language(s) English

Using SharePoint 2010 with Office 2010 SharePoint 2010 offers a wide variety of exciting Office integration, file synchronization, collaboration, and social computing features. This course explores the ways in which Office 2010 and SharePoint are integrated with one another. It also explores working with Office Web Apps so you can view and edit Office files in a browser window. In addition, SharePoint

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Workspace 2010, part of the Office 2010 suite, enables you to create workspaces that allow you to store offline copies of entire SharePoint sites and sync them with the main SharePoint site. This course explores all of these features, and also discusses collaboration and social computing aspects of SharePoint 2010 including My Site and wikis.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English

Using the Calendar for Appointments, Events, and Meetings in Outlook 2010 The Outlook 2010 Calendar allows you to create appointments and events, as well as schedule meetings. The Calendar is fully integrated with the other components of Microsoft Outlook 2010 allowing you to easily incorporate your contacts and e-mail functionality with the Calendar. This course introduces the major components of the Calendar as well as providing a tour of the interface. Also discussed are how to create appointments and events, and how to schedule meetings with other Outlook users.

Eligibility All Staff

Training Provider Skillsoft eLearning Courses

256

Language(s) English

Using the Tasks, Notes, and Journal Features in Outlook 2010 To assist you with the various tasks and information that you need to process on a daily basis, Microsoft Outlook 2010 provides the Tasks, Notes, and Journal features to help keep you organized. You can create tasks for yourself or assign tasks to other users. You can create notes for yourself as small reminders, and manage your activities and information using the Journal. This course discusses how the Tasks, Notes, and Journal features can help you to manage your time and stay organized, and it demonstrates how to use them.

Training Provider Skillsoft eLearning Courses

Language(s) English

Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010 Office Word 2010 offers a variety of layout tools and features that allow you to enhance the visual appearance of your documents. This course shows you how to apply themes, including theme colors, fonts and effects, to create polished, professional-looking documents. It also guides you through using the Quick Parts Gallery to save commonly-used text and images as

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reusable items, and also apply AutoText, Document Properties and other building blocks to a page quickly and easily. In addition, the course explores tools that help protect your intellectual property by enabling you to add watermarks and backgrounds.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Visually Enhancing PowerPoint 2010 Presentations PowerPoint 2010 enables you to create visually appealing presentations through the use of graphics. Adding simple enhancements through the use of themes, tables, charts, and SmartArt allows you to create more engaging and interesting presentations. This course introduces the various themes and SmartArt features that allow you to add flair to your presentations by using colors and shapes to emphasize text and data. Also covered are the various ways of incorporating diagrams, tables, and charts to create a professional and effective presentation.

Training Provider Skillsoft eLearning Courses

Language(s) English

258

Working with Contacts in Outlook 2010 By taking the time to create contacts in Outlook 2010, you can save yourself from having to type out full e-mail addresses every time you send a message, assign a task or send out meeting requests. You can further arrange contacts by creating contact groups that allow you to e-mail multiple contacts at once by only typing the group name. This course covers the multiple ways that contacts can be created, as well as how to modify existing contacts, and import and export contacts between Microsoft Outlook 2010 and Google Gmail.

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Working with File Transfer and Folders, Searching, and RSS Feeds Outlook 2010 Outlook 2010 provides default folders such as the Inbox, Deleted Items, and Sent Items to assist users in managing and organizing their e-mail messages. Sometimes these folders do not meet all of a userâ&#x20AC;&#x2122;s needs and additional folders need to be created. This course discusses the creation and management of additional folders in Outlook, as well as the creation of Search folders, which is a type of virtual folder used to automatically organize messages. The course covers how to use the Instant Search feature, which allows you to instantly find e-mail messages, and how to refine your searches. Importing and exporting files are demonstrated. RSS feeds and how they can be used in Outlook 2010 are also discussed.

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Eligibility All Staff

Training Provider Skillsoft eLearning Courses

Language(s) English, French

Excel Functions: WhatIF Scenarions Learn how to deal with various conditions or assumptions by using the Scenario Manager and the IF, SUMIF and COUNTIF functions.

Training Provider UNHCR Online Courses

Language(s) English

MS Office 2010 Migration Webinar A 1.5 hour orientation session provided via WebEx designed to help staff members migrate to Microsoft Office 2010.

260

Objectives By the end of this session participants will be able to:

●

Effectively navigate through MS Office 2010 applications

●

Utilize tips and tricks for Office 2010

●

Begin using Office 2010 immediately

Location Webinar

Selection Criteria All Staff

Eligibility All Staff

Training Provider Webex Training

Language(s) English

Duration 1.5 hours

Training Contact Admin Tommi

Webinar demo training This online session is dedicated to demonstrating the functioning of online training via webex and showcasing the options available to both the tutor and the student.

261

Objectives At the end of this training, the participants will be able to: ●

use webex as tutors

●

share presentations and training materials with the particpants

●

demonstrate application management

Location Webex

Selection Criteria This training session is available to dedicated groups/departments/units by request.

Training Provider Webex Training

Language(s) English

Duration 60 minutes

Training Contact Admin YUGA

Building SharePoint Server 2010 Enterprise Solutions (Crs 1520) In this course, participants extend their knowledge and skills to maximize SharePoint to design, plan and implement enterprise solutions without the need to write application-level code. Attendees will leverage a suite of productivity tools to extend information management, improve compliance, enhance search capabilities, and deliver business intelligence for the

262

enterprise.

Objectives ●

Design, plan and implement enterprise business solutions using SharePoint Server 2010

●

Author and publish content using SharePoint enterprise content management (ECM)

●

Incorporate SharePoint enterprise search capabilities to increase user productivity

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Manage large-scale document repositories and achieve compliance with SharePoint Records Center

●

Implement complex workflows with Visio and SharePoint Designer

●

Create a business intelligence (BI) dashboard with Report Center and PerformancePoint Services

Location Geneva

Schedule Geneva - August 13-16

Selection Criteria Business analysts, project managers and anyone responsible for creating and managing enterprise SharePoint sites.

Eligibility ICT Professionals

Training Provider Learning Tree International

Language(s) English

Duration 4 days

Training Contact WANGDI Sonam

263

CCNA - Cisco Certified Network Associate CCNA certification validates the knowledge and skills required to install, operate and troubleshoot a small to medium-sized routed and switched network, including the ability to implement and troubleshoot protocols to manage addressing and authentication, as well as establish and troubleshoot connections to service providers over a WAN.

Objectives By the end of this workshop, participants will be able to: ●

Describe how a network works

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Configure, verify and troubleshoot a switch with VLANs and interswitch communications

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Implement an IP addressing scheme and IP Services to meet network requirements in a medium-size Enterprise branch office network

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Configure, verify, and troubleshoot basic router operation and routing on Cisco devices

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Explain and select the appropriate administrative tasks required for a WLAN

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Identify security threats to a network and describe general methods to mitigate those threats

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Implement, verify, and troubleshoot NAT and ACLs in a medium-size Enterprise branch office network

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Implement and verify WAN links

Location Pakistan, Malaysia

Schedule July 2012

Selection Criteria ICT Staff

264

Training Provider UNHCR-GLCICT

Language(s) English

Duration 5 days

Training Contact Admin Tommi

Focal Points of EDRMS (Electronic Document and Records Management Sytem) Workshop This workshop includes presentations, group discussions on best practice, learning exercises, and hands-on training in UNHCRâ&#x20AC;&#x2122;s electronic document and records management system (Livelink) and in records management and archiving practice and policy. Specific topics include: How to sustain results of an implementation of the EDRMS tool, advanced functionalities of the tool, engaging and motivating users, best practices for managing email, managing paper in an electronic world, and a training to be trainers general introduction.

Objectives To enhance the capacity of each office focal point to support and maintain the quality of the EDRMS system (Livelink) to demonstrate the ability to use the more advanced functionalities of the EDRMS tool, and to identify best practices in managing electronic and hard copy files.

Location Your duty station

Schedule Annual, or upon Request

265

Selection Criteria Staff member has a familiarity of UNHCR's EDRM system and completion of EDRMS (Livelink) Basic Training.

Eligibility Staff member has a familiarity of UNHCR's EDRM system and completion of EDRMS (Livelink) Basic Training.

Training Provider UNHCR-GLCRAS

Language(s) English

Duration 1-3 days

Training Contact BRENNER Kimberly

Installing and Managing Exchange Server 2010 (Crs 2500) In this course, you learn how to install and configure Exchange Server 2010 in a Windows Server 2008 environment. You gain the knowledge of all key aspects of the product, and the skills needed to build an Exchange Server 2010 infrastructure.

Objectives ●

Install, integrate and maintain a robust Exchange Server 2010 e-mail network

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Configure Exchange to coexist with and transition from legacy Exchange servers

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Create new mailboxes in Outlook and manage recipient objects

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Administer server roles and Exchange databases to align with increased business demands

●

Manage UC certificates to secure Exchange services

●

Troubleshoot and diagnose the Exchange infrastructure with built-in tools

Location Geneva

Schedule Geneva - July 23-26

Selection Criteria Those new to Exchange and those migrating from legacy systems to Exchange Server 2010.

Eligibility ICT Professionals

Training Provider Learning Tree International

Language(s) English

Duration 4 days

Training Contact Admin Tommi

International Computer Driving Licence (ICDL) The ICDL programme is the world's leading end-user computer skills certification programme aimed at developing and enhancing users’ basic computer skills. The programme is for anyone who needs to demonstrate to an international standard that they are fully competent

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in the use of a personal computer and common computer applications and that they know the essential concepts of Information Technology. Through this programme, GLC and DIST intend to: ● ● ●

Promote computer literacy; Raise IT knowledge levels and productivity; Equip staff members with an internationally recognized certification.

Objectives The overall objective of the ICDL Learning programme is to promote computer literacy and raise IT knowledge levels and productivity across the organization.

Upon completion of this course the participant will be able to: ●

Demonstrate a perfect use of Microsoft Office tools such Word, Excel, Windows Explorer and Internet Explorer and Novell GroupWise;

●

Improve the productivity at work;

●

Raise the level of competency in essential IT and computer skills.

Location Final revision session and certification is held in the participants duty station

Schedule Sessions set to run in many field locations across Africa, Asia and HQ

Selection Criteria Manager approval required and must achieve a passing score on a computer based pre-assessment exam.

Eligibility All staff

Training Provider UNHCR-ICDL

Language(s) English and French

268

Duration 2-4 days

Training Contact HURME Tommi

IT Training at the Global Service Center The GLC will offer IT workshops in MS Excel, PowerPoint, and Word for colleagues located in Budapest.

Objectives

Location Budapest

Selection Criteria Open registration for staff located in Budapest

Eligibility All staff

Training Provider UNHCR-GLCICT

Language(s) English

Duration 1 to 2 hours

269

Training Contact HURME Tommi

MS Office 2010 Migration Session A half-day orientation session designed to help staff become equipped to work in MS Office 2010 applications. Students will receive hands on practice covering topics related to MS Word, Excel and PowerPoint 2010.

Objectives Participants should be able to: ●

Navigate around Office 2010 applications

●

Identify and utilize basic features of the applications

●

Complete basic tasks

Location Specific Field Duty Stations

Schedule April 2 - Jakarta, IndonesiaApril 16 - Addis Ababa, EthiopiaSelect locations in Africa and Asia

Selection Criteria Open to all staff where the session is offered

Eligibility Open to all staff

Training Provider UNHCR-ICDL

270

Language(s) English and French

Duration 3 hours

Training Contact Admin Tommi

Nortel - Avaya Business Communication Manager (BCM) Training A course for DIST staff members on Nortel Avaya BCM Technology.

Objectives ●

Install and perform initial configuration on Avaya (Nortel) BCM 450 (Release 5.0) systems and perform the troubleshooting (L1/L2).

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Overview of install and perform initial configuration on Avaya (Nortel) switching and WLAN equipments, for DATA and Voice (L1).

Course Details: • For BCM 450: ●

Describe system hardware components

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Describe and install the licences and patches

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Install a system and perform initial configuration

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Describe and configure telephony TDM and VoIP resources, trunks and accessories

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Overview of configure System Settings

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Monitor and analyze system status, performance and troubleshooting

• For switching and WLAN:

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●

General description of equipment

●

Install a system and perform initial configuration

●

Overview of monitoring system status, performance and troubleshooting

●

This part is related to the following equipments: Switch ERS 2550 (24T/48T), WLAN Access point

●

(AP-23xx), WLAN Security switch (2350/2360), WLAN handsets (6120/6140).

Location Villars-sur-Glane, Switzerland

Selection Criteria DIST staff

Eligibility Staff must be invited by DIST

Training Provider UNHCR-GLCICT

Language(s) English

Duration 4 days

Training Contact AYOUB Elie

SharePoint 2010 Technologies Comprehensive Introduction (Crs 1501) This course provides a comprehensive, hands-on introduction to the Microsoft SharePoint

272

2010 technologies; SharePoint Foundation 2010 and SharePoint Server 2010. You acquire the fundamental knowledge and skills necessary to plan, design, deploy and utilize a SharePoint solution for your organization in order to support team collaboration and information management.

Objectives ●

Leverage SharePoint 2010 to build business applications

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Create a communication repository with controlled access in SharePoint 2010

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Connect and empower people to better collaborate throughout your organization

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Integrate Microsoft Office 2010 applications with SharePoint 2010

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Customize your SharePoint site using templates and Web Parts to solve business problems

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Employ web-based applications for convenient browser-based access

Location Budapest

Schedule Budapest - July 30 - August 2

Selection Criteria Anyone new to SharePoint who wants to benefit from SharePoint 2010 technologies. Familiarity with Windows, Office and the web is assumed.

Eligibility ICT Professionals in DIST

Training Provider Learning Tree International

Language(s) English

Duration 4 days

273

Training Contact Admin Tommi

UN ICDL Training of Trainers Workshop This workshop is designed to teach staff with strong IT knowledge located in field locations to become certified UN ICDL Trainers. The workshop includes a lot of hands on practice with facilitation and covers the entire ICDL process in UNHCR. Upon successful completion of the workshop, participants will run and facilitate ICDL sessions in their field office and in surrounding offices.

Objectives After participating in the workshop the learners should be able to: ●

Develop an implementation plan for delivering the ICDL programme at your duty station

●

Develop appropriate documents for promoting the ICDL programme at your duty station

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Effectively manage the ovarl ICDL administration process at your duty station

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Prepare for and deliver the ICDL programme at your duty station

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Effectively evaluate the ICDL programme and make the necessary adjustments to ensure that the programme is continually improved and offered at the highest level of quality at all times

●

Employ active training techniques when teaching the workshop

Location Field Duty Stations

Schedule 1 planned for 2012

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Selection Criteria Must possess strong IT knowledge. Previous facilitation experience is preferred.

Eligibility All staff

Training Provider UNHCR-ICDL

Language(s) English

Duration 10 days

Training Contact HURME Tommi

Windows Server 2008 Active Directory (Crs 962) The integrity of any Windows AD infrastructure relies on the correct and optimal functioning of many different technologies. This course provides the practical skills necessary to install, troubleshoot and secure your Windows Server 2008 AD. In the hands-on exercises, you reinforce your understanding of the concepts through scenario-based activities designed to simulate real-world situations.

Objectives ●

Install, manage and secure Active Directory Domain Services (AD DS)

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Restructure existing domains and migrate to Windows Server 2008 Active Directory

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Troubleshoot domain creation and manage Flexible Single Master Operation (FSMO) failures

●

Configure Active Directory replication topology with sites

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â&#x2014;?

Leverage Read-Only Domain Controllers (RODC) to implement database security

â&#x2014;?

Lessen the server attack surface with Windows Server Core

Location Geneva

Schedule Geneva - July 16-19

Selection Criteria IT professionals who want to enhance their skills to support a Windows Server 2008 Active Directory.

Eligibility ICT Professionals

Training Provider Learning Tree International

Language(s) English

Duration 4 days

Training Contact Admin Tommi

Windows Server 2008 Comprehensive Introduction (Crs 960) Organizations need to have a full understanding of the powerful features offered by Windows

276

Server 2008 that not only save time, but also enable theconstruction of a solid server infrastructure. This course provides a complete hands-on exploration of Windows Server 2008. This fundamental operating system adds many new features to the well-established core technologies of Windows Server 2003. You gain experience in the first steps toward designing, evaluating and implementing a Windows Server 2008 environment. This course also covers installing and upgrading to Windows Server 2008, building the essential Active Directory Domain Services, creating users and groups, supervising the system, scheduling periodic tasks, leveraging remote administration, implementing security, performing full server backups, building a Distributed File System (DFS), defining quotas and setting up Remote Desktop Services (RDS).

Objectives ●

Install, manage and support Windows Server 2008 R2 in your enterprise

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Upgrade and administer Domain Controllers to build a reliable Active Directory

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Configure server and workstation settings with PowerShell and Group Policies

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Secure file system resources and restore servers from full backups

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Create and maintain Organizational Units (OUs), users and groups

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Streamline administration with virtualization, Remote Desktop and Server Core

Location Amman, Geneva

Schedule Amman - July 9-12 Geneva - July 10-13

Selection Criteria Those responsible for setting up and maintaining Windows Server 2008 and those migrating from other operating systems.

Eligibility Specialized ICT staff

Training Provider Learning Tree International

277

Language(s) English

Duration 4 days

Training Contact Admin Tommi

278

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Language & Communication UNHCR is a multilingual, international organization that must rely on clear and effective communication with persons of concern, staff members, donors, and external partners. This section highlights training focused on improving languages and communication skills that will help staff members to deliver key messages, outline communication strategies and effectively handle difficult situations.

280

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CCLP Basic Communication Skills/Compétences de Communication de Base The Core Competency Learning Programme (CCLP) is a suite of 9 blended learning programmes aimed at strengthening core competencies organization-wide. Basic Communication Skills is a 4-week self-paced blended programme that aims at developing basic communication skils covering aspect s of interpersonal communication, emotional intelligence and emotions in the workplace.. The Basic Communications Skills programme is a pre-requisite for the 'Team Building' , the 'Cultural Awareness' and the 'Conflict Management' blended learning programmes.

Objectives At the end of this course, learners will be able to: ●

describe emotional intelligence fundamentals

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explore the 3 ways of good communcation

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discover and improve their assertiveness

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identify their communication styles to improve how they communicate with others

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use tools for self-assertion

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communicate better using synchronization techniques

Location Online

Schedule English:2 October - 2 November, 20122013 TBDFrench:2 October - 2 November, 20122013 TBD

Selection Criteria First come first served

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Eligibility Open to all UNHCR staff members.

Training Provider UNHCR-GLCMLC

Language(s) English, French

Duration 4 weeks

Training Contact SZOLLAS Krisztina

CCLP Conflict Management The Core Competency Learning Programme (CCLP) is a suite of nine blended learning programmes aimed at strengthening core competencies organization-wide. CCLP Conflict Management is a six-week course. GLC's blended learning approach combines a variety of pedagogical methods, different resources, and different modes of web-based technology, (e-learning modules, webinar, reading material, videos, assignments, collaborative learning, etc.), always guided and supported by a tutoring team to promote in-depth learning.

Objectives By the end of this course participants will be able to: ●

identify and manage your emotions;

●

develop your capacity for self-control;

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practice active listening and de-escalate emotions;

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apply conflict prevention and conflict management behaviours in specific conflict situations;

●

identify a conflict and the phases of a negotiation process;

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â&#x2014;?

develop a strategy for conflict management and phases of negotiation process;

â&#x2014;?

improve your negotiation and communication skills.

Location Online

Schedule 8 October - 20 November, 20122013 TBD

Selection Criteria Open to all UNHCR staff members on first come first served basis.

Eligibility Open to all UNHCR staff members.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 6-week curriculum

Training Contact BALASSA Balint

CCLP Cultural Awareness The Core Competency Learning Programme (CCLP) is a suite of nine blended learning programmes aimed at strengthening core competencies organization-wide. CCLP Cultural Awareness is a six-week course. GLC's blended learning approach combines a variety of pedagogical methods, different resources, and different modes of web-based technology,

284

(e-learning modules, webinar, reading material, videos, assignments, collaborative learning, etc.), always guided and supported by a tutoring team to promote in-depth learning.

Objectives After the training participants will be able to: ●

Discuss the cultural dimensions and how they affect workplace behaviour.

●

Explain one’s own communication preferences based on personal preference and cultural influences.

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Adapt behaviour when relating with others of similar or different communication preferences: perception of time, sense of power, responsibility and organizational arrangements, definition of identity and purpose, notions of territory, communication patterns, modes of thinking.

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Articulate how personal experiences and culture influence the ability to build trusting relationships.

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Identify the issues that affect a person’s ability to build trust.

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Utilize strategies to build trust in a relationship.

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Identify situations when culture is a potential source of conflict.

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Understand the frame of reference of other people.

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Adapt one’s own behaviour to the team’s cultural characteristics.

Location Online

Schedule 8 October - 20 November, 2012.

Selection Criteria Open to all UNHCR staff members who completed CCLP Basic Communication Skills course on a first come-first served basis.

Eligibility Open to all UNHCR staff members who completed CCLP Basic Communication Skills course.

Training Provider UNHCR-GLCMLC

285

Language(s) English

Duration 6-week curriculum

Training Contact BALASSA Balint

CCLP Team Building The Core Competency Learning Programme (CCLP) is a suite of nine blended learning programmes aimed at strengthening core competencies organization-wide. CCLP Team Building is a six-week course. GLC's blended learning approach combines a variety of pedagogical methods, different resources, and different modes of web-based technology, (e-learning modules, webinar, reading material, videos, assignments, collaborative learning, etc.), always guided and supported by a tutoring team to promote in-depth learning.

Objectives After the training, participants will be able to: ●

Identify competencies within a team.

●

Apply techniques to a better functioning team.

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Explore ways to build team motivation and personal commitment to team objectives.

Location Online

Schedule TBD

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Selection Criteria Open to all UNHCR staff members who completed CCLP Basic Communication Skills course on a first come-first served basis.

Eligibility Open to all UNHCR staff members who completed CCLP Basic Communication Skills course.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 6-week curriculum

Training Contact CSOZIK Viktoria

WELP Writing Effectively Learning Programme/RĂŠdaction Efficace Writing Effectively Learning Programme (WELP) is a blended learning programme designed to improve writing skills which allows staff members to participate at their own pace over a five-month period. Participants will complete interactive e-learning modules and are supported by tutors who provide personalized and detailed feedback for each assignment.

Objectives The WELP aims to improve written communication skills of UNHCR staff members, thus benefiting both the Organization and the individual. Upon completion of the courses the learner will be able to:

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●

solve problems requiring the application of written communication skills.

●

ensure that their writing is clear, unambiguous, appropriate, informative and that it serves the reader’s needs.

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approach work-based writing tasks in a systematic manner.

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produce effective office documents, reports, fundraising submissions/reports.

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use an effective process for editing.

Location online

Schedule One cohort per year:September 2012 - Junuary 2013

Selection Criteria The number of participants in one cohort is limited to 100-130. Selection is done to have a balanced pool of participants across the organization provided that candidates possess the required level of language competence. Confirmation of enrollment is subject to availability of space.

Eligibility All staff holding an Indefinite contract or fixed term appointment lasting at least 3 months after the beginning of the cohort.

Training Provider UNHCR-GLCMLC

Language(s) English, French

Duration 5 months

Training Contact SZOLLAS Krisztina

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Communicating Across Cultures Communicating effectively across cultures can be very difficult. Not only must you pay attention to the cultural distinctions of your audience and adjust your style to them, but you also need to adjust your style to different forms of communication.

Training Provider Skillsoft eLearning Courses

Rosetta Stone Language E-learning Rosetta Stone focuses on teaching beginner to intermediate content in the target languages mandated by UNHCR. Learners are able to quickly and simply start progressing with their target language without the need for teaching support. The program covers key disciplines speaking, listening, reading and writing allowing a learner to start speaking from the first screen in the program. The focus is on improving the communications skills of staff in a fun and engaging way. The methodology behind the success of Rosetta Stone is based on learning naturally in context, similar in the way we all learnt our first language. Through the entire program, learners will be presented with spoken dialogue and text with photo images from real life to let words, sounds and images work together for the most effective learning experience. The content will be just enough to be challenging yet remains engaging as new vocabulary is introduced step by step and is reinforced later on to support the memorizing process. The program progresses at the pace of the learner whilst recognising and adapting to areas of strength and weakness with a mixture of activities in 5 to 20 minutes sessions. Learners are able to restart any activities in order for them to improve by repeating the lessons. At the end

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of completed sessions, learners can self-asses themselves by participating in an interactive conversation. They are practicing their new skills and are able to measure their success in a real-life situation enabling them to reach their goals in learning a new language

Location Field Offices

Selection Criteria Selection is conducted by learning coordinators

Eligibility Staff located in field offices with no possibility of receiving face-to-face language training

Training Provider Rosetta Stone

Language(s) Arabic, Chinese, Russian

Duration 12 month licenses

Training Contact SZOLLAS Krisztina

Speexx Language E-learning Digital Publishing offers e-learning language courses with or without tutor supervision in both English and French.

Students can understand standard, everyday vocabulary concerning work, leisure and matters

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of topical interest and they can request clarification when needed. When listening to more complex language, such as news bulletins, students can gather the main points provided they are clearly made. Students can also read texts, such as personal letters consisting of commonly-used vocabulary, and understand accounts of events and feelings. They can lead typical service exchanges of the kind encountered on a visit to a foreign country (e.g. making a reservation or booking a taxi). They can recount the plot of a book or film and write simple connected texts and letters describing their own experiences.

Location Field Offices

Selection Criteria Selection is conducted by learning coordinators

Eligibility Staff located in field offices with no possibility of receiving face-to-face language training

Training Provider Digital Publishing

Language(s) English, French

Duration 12 month license

Training Contact SZOLLAS Krisztina

Virtual Spanish Classroom (AVE) The Aula Virtual de Espa単ol (AVE) is an interactive platform specifically designed by the

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Instituto Cervantes for the teaching and learning of Spanish. AVE combines state of the art technology with the latest language teaching methods, making it easy to learn in a fun and effective way.

Objectives

Location Field Offices

Selection Criteria Selection is conducted by learning coordinators

Eligibility Staff located in field offices with no possibility of receiving face-to-face language training

Training Provider Cervantes

Language(s) Spanish

Duration 12 month license

Training Contact SZOLLAS Krisztina

Enhanced Presentation Skills

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Responding to the needs expressed by DER, GLC offers Enhanced Presentation Skills training for senior management on an ongoing basis. The programme aims to help Directors and Deputy Directors present UNHCR's key priorities and achievements in a concise, persuasive, and effective manner at key meetings. "The workshop is very practical oriented and quite hands-on using our own presentations, videos, interviews, etc. We also had the opportunity reviewing and amending our own sample PP presentation (although many senior staff may not prepare that one on their own, there are still very relevant tips to be used to improve). I found it to be a very useful training event, although I am very much conscious that there is still a long way to go to make it to a professional, competent and enthusiastic presentation... but may be it will help to get a bit closer (its like IBT versus CNA...)â&#x20AC;? Ursula Aboubacar, Deputy Director, MENA.

Objectives Improved presentation skills by participants.

Location Geneva, Switzerland

Schedule TBD

Selection Criteria By nomination only.

Eligibility The course is open to Directors, Deputy Directors and their Executive Assistants.

Training Provider UNHCR-GLCMLC

Language(s) English

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Duration 2-day workshop + 2 hours coaching (optional)

Training Contact TUKACS Zsofia

GSC French Language Courses We offer French courses to improve staff members' general language communication skills as well as to teach them the terminology and the language that is specific to the work of UNHCR. Classes are organized according to the six levels of Common European Framework of References for Languages. Classes are generally delivered twice a week, 2 hours per session during the semesters. In addition to class work, a minimum of 2 hours of homework per week is requested to achieve regular progress.

Objectives By the end of the course the learner will be able to: â&#x2014;?

Communicate in oral and written forms in French at the specified levels.

â&#x2014;?

Communicate more successfully and efficiently with colleagues throughout the organization and be able to provide better service for staff members.

Location Global Service Center

Schedule Autumn term from September to January; Spring term from February to June

Selection Criteria Classes will take place subject to a minimum of 5 participants per group. Applications will be

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accepted on a first-come, first serve basis after managerial approval. Confirmation of enrolment is subject to availability of space and provided that candidates possess the required level of competence for the available groups.

Eligibility All staff in Budapest holding an Indefinite contract or fixed term appointment lasting at least 3 months after the beginning of the academic year.Also dependents of UNHCR staff and employees of other UN agencies in Budapest are invited.

Training Provider UNHCR-GLCMLC

Language(s) French

Duration 2 x 5 months

Training Contact SZOLLAS Krisztina

GSC Hungarian Language Courses We offer Hungarian courses to improve staff members' general language communication skills as well as to teach them the terminology and the language that is specific to the work of UNHCR. Classes are organized according to the six levels of Common European Framework of References for Languages. Classes are generally delivered twice a week, 2 hours per session during the semesters. In addition to class work, a minimum of 2 hours of homework per week is requested to achieve regular progress.

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Objectives By the end of the workshop the learner will be able to: â&#x2014;?

Communicate in oral and written forms in Hungarian at the specified levels.

â&#x2014;?

Enable international staff to become familiar with the local language.

Location Global Service Center

Schedule Autumn term from September to January; Spring term from February to June

Selection Criteria Classes will take place subject to a minimum of 5 participants per group. Applications will be accepted on a first-come, first serve basis after managerial approval. Confirmation of enrolment is subject to availability of space and provided that candidates possess the required level of competence for the available groups.

Training Provider UNHCR-GLCMLC

Language(s) Hungarian

Duration 2 x 5 months

Training Contact SZOLLAS Krisztina

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GSC Russian Language Courses We offer Russian courses to improve staff members' general language communication skills as well as to teach them the terminology and the language that is specific to the work of UNHCR. Classes are organized according to the six levels of Common European Framework of References for Languages. Classes are generally delivered twice a week, 2 hours per session during the semesters. In addition to class work, a minimum of 2 hours of homework per week is requested to achieve regular progress.

Objectives By the end of the workshop the learner will be able to: â&#x2014;?

Communicate in oral and written forms in Russian at the specified levels.

â&#x2014;?

Communicate more successfully and efficiently with colleagues throughout the organization and be able to provide better service for staff members.

Location Global Service Center

Schedule Autumn term from September to January; Spring term from February to June

Eligibility All staff in Budapest holding an Indefinite contract or fixed term appointment lasting at least 3

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months after the beginning of the academic year.Also dependents of UNHCR staff and employees of other UN agencies in Budapest are invited.

Training Provider UNHCR-GLCMLC

Language(s) Russian

Duration 2 x 5 months

Training Contact SZOLLAS Krisztina

GSC Spanish Language Courses We offer Spanish courses to improve staff members' general language communication skills as well as to teach them the terminology and the language that is specific to the work of UNHCR. Classes are organized according to the six levels of Common European Framework of References for Languages. Classes are generally delivered twice a week, 2 hours per session during the semesters. In addition to class work, a minimum of 2 hours of homework per week is requested to achieve regular progress.

Objectives By the end of the workshop the learner will be able to: â&#x2014;?

Communicate in oral and written forms in Spanish at the specified levels.

â&#x2014;?

Communicate more successfully and efficiently with colleagues throughout the organization and be able to provide better service for staff members.

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Location Global Service Center

Schedule Autumn term from September to January; Spring term from February to June

Training Provider UNHCR-GLCMLC

Language(s) Spanish

Duration 2 x 5 months

Training Contact SZOLLAS Krisztina

MBT French Language Courses We offer French courses in HQ Geneva to improve staff members' general language communication skills as well as to teach them the terminology and the language that is

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specific to the work of UNHCR. Classes are organized according to the six levels of Common European Framework of References for Languages. Classes are generally delivered twice a week, 2 hours per session during the semesters. In addition to class work, a minimum of 2 hours of homework per week is requested to achieve regular progress.

Objectives By the end of the workshop the learner will be able to: â&#x2014;?

Communicate in oral and written forms in French at the specified levels.

â&#x2014;?

Communicate more successfully and efficiently with colleagues throughout the organization and be able to provide better service for staff members.

Location HQ, Geneva

Schedule Autumn term from September to DecemberWinter term from January to MarchSpring term from April to June

Selection Criteria By application

Eligibility All staff in Geneva holding an Indefinite contract or fixed term appointment lasting at least 3 months after the beginning of the academic year.

Training Provider UNHCR-GLCMLC

Language(s) French

Duration 3 x 3.5 months

300

Training Contact SZOLLAS Krisztina

Media Training The course aims to enable UNHCR Representatives, Deputy Representatives and PI Officers to manage more effectively (difficult) media engagements in their day-to-day work.

Objectives By the end of the workshop,the participants will be able to: ●

Formulate clear messages

●

Formulate UNHCR messages on specific scenarios and provide graphic illustrations to back up their key messages

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Go into interviews and press conferences with confidence and get their messages across performing effectively as UNHCR spokespersons

●

Remain composed and effective during hostile and/or tricky interviews and in crisis situations

Location Regional

Schedule 20-21 September 2012 - Budapest2013: TBD

Selection Criteria Advanced level: Representatives, Deputy Representatives, Public Information Officers and Assistants, External Relations Officers.Intermediary level: Public Information Officers and Assistants, External Relations Officers.

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Eligibility By nomination only.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 2 days

Training Contact TUKACS Zsofia

Social Media Workshop The course introduces participants to what Social Media is and why it is impacting their job; methods to communicate more journalistically as an organization; and create a holistic view of how to use different communication tools.

Objectives Learning Objectives: ●

to understand how social media is changing the way people are consuming information, journalists are working, and other NGOs are disseminating messages.

●

to develop skills that will enable you to use digital tools to work more effectively and efficiently, including advanced google searching, RSS, facebook and twitter.

●

to ensure a clear sense of the personal/professional boundaries on these sites.

●

to understand how to engage effectively on these platforms everyday in order to network and build relationships with online influencers.

●

to ensure digital is embedded into any campaigns you run, understanding which platforms

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are the most effective for different kinds of objectives. â&#x2014;?

to understand what actions to take to manage your online reputation if things do go wrong.

â&#x2014;?

to appreciate the importance of using metrics tools to evaluate the success of your campaigns.

Location Regional

Schedule 29 February - 2 March - Bogota20-21 September - BudapestTBD

Selection Criteria By nomination only.

Eligibility For colleagues in Division of External Relations for External Relations Officers and Public Relations Officers.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 2 days

Training Contact TUKACS Zsofia

Strategic Communication & Media Training The Strategic Communication and Media Training facilitates the development of a coherent

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and consistent communication strategy and tie this process with hands-on media training for UNHCR staff with s strategic communication responsibilities and media interactions.

Objectives â&#x2014;?

Participants improve their knowledge of the importance of strategic communication and as a result of their participation develop an outline communication strategy for their office/region.

â&#x2014;?

Participants gain skills and knowledge to enhance their confidence to engage the media to deliver key messages (on brand) and effectively handle difficult situations.

Location TBD

Selection Criteria Representatives and PI/ER Officers. By nomination only.

Eligibility This programme is available only for Representatives and staff members working in the field of Public Information/External Relations.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3-day programme

Training Contact TUKACS Zsofia

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Strategic Communication for Advocacy The Strategic Communication for Advocacy training facilitates the development of a coherent and consistent communication strategy and tie this process with hands-on training for UNHCR staff with s strategic communication responsibilities and advocacy interactions.

Objectives â&#x2014;?

Participants improve their knowledge of the importance of strategic communication and as a result of their participation develop an outline communication strategy for their office/region.

Location TBD

Selection Criteria Representatives and PI/ER Officers. By nomination only.

Eligibility This programme is available only for Representatives and staff members working in the field of Public Information/External Relations.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 3-day programme

Training Contact TUKACS Zsofia

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Video Workshop Level 1 The course provides a basic understanding of the technology behind video production. Instruction on equipment/software such as video cameras, lighting, sound, editing and storyboarding techniques.

Objectives By the end of the workshop, participants will be able to: ●

understand and use basic video production vocabulary/terminology.

●

understand basic theory behind various subjects of video production such as camera movement, scripting, and animation.

●

effectively communicate ideas/images in the video production process.

●

use practical application methods for visual composition and framing for photography.

●

operate and use digital still cameras.

●

apply concepts related to lighting for video.

●

apply concepts related to the editing of video content.

Location Regional

Schedule Twice a year.

Selection Criteria By nomination only.

Eligibility Advanced level: Public Information Officers and Assistants in the field and at headquarters. Intermediary level: Public Information Officers and Assistants in the field and at headquarters.

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Training Provider UNHCR-GLCMLC

Language(s) English

Duration 2 days

Training Contact TUKACS Zsofia

Video Workshop Level 2 The course provides an intermediate insight to the technology behind video production. Instruction on equipment/software such as video cameras, lighting, sound, editing and storyboarding techniques.

Objectives By the end of the workshop the participants will know: ●

how to use intermediate filming techniques.

●

how to develop a more advanced sense of storytelling in video.

●

the importance of characters and how they drive the story.

●

intermediate editing techniques.

●

the importance of audio in editing and acquisition.

●

understanding video formats and compression.

●

equipment troubleshooting and uploading.

Location Regional

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Schedule Twice a year.

Selection Criteria By nomination only.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 2 days

Training Contact TUKACS Zsofia

Writing for the web This course covers writing and editing content for websites (intranets or intranet) or social media channels (blog, Twitter, Facebook or Linkedin).

Objectives By the end of the programme, participants will be able to: â&#x2014;?

explain how and why writing for the web is different than writing for print.

â&#x2014;?

apply recommended strategies to adjust writing styles for the online environment.

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●

make immediate, page-specific improvements to their web writing.

●

understand and identify the needs and behaviour of online audiences.

●

maximise the impact of the written word on their website.

●

organise the contents of the website and write effective headings.

●

develop and manage quality control processes and an online editorial policy and guidelines.

●

describe how users read on the web.

●

identify keywords for tagging purposes.

●

format content areas, including body content, page titles, navigation text, headings, image tags, keyword tags, and hyperlinks.

Location Online

Schedule October 2012 - February 2013

Selection Criteria By nomination only.

Eligibility Advanced level: Senior Regional Public Information and External Relations Officers.Intermediary level: Public Information Officers and Assistants in the field and at headquarters.

Training Provider UNHCR-GLCMLC

Language(s) English

Duration 5 months

Training Contact TUKACS Zsofia

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Other Training Activities The Global Learning Centre makes available under this section training activities that support a variety of miscellaneous or specialized subject areas.

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CCLP Creativity The Core Competency Learning Programme (CCLP) is a suite of nine blended learning programmes aimed at strengthening core competencies organization-wide. Creativity is a six-week course. GLC's blended learning approach combines a variety of pedagogical methods, different resources, and different modes of web-based technology, (e-learning modules, webinar, reading material, videos, assignments, collaborative learning, etc.), always guided and supported by a tutoring team to promote in-depth learning.

Objectives By the end of this learning programme you will be able to: • use effective techniques to increase creativity. • describe the impact of lateral thinking. • apply creative problem solving strategies. • discover original thinking from a different perspective.

Location Online

Schedule 8 October - 20 November, 2012

Selection Criteria Open to all UNHCR staff members on first come first served basis.

Eligibility Open to all UNHCR staff members.

Training Provider UNHCR-GLCMLC

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Language(s) English

Duration 6-week curriculum

Training Contact CSOZIK Viktoria

IGO Investigation Learning Programme A programme on the evolving context of the UNHCR investigative environment and how to plan and conduct an investigation in UNHCR. Pre-workshop phase includes reading materials and a test (15 hour commitment). The Programme aims to develop a strengthened pool of field/regionally trained professional UNHCR staff members with investigative skills, available to support the IGOâ&#x20AC;&#x2122;s Investigation Service; to enhance and reinforce the investigative skills of the existing capacity (investigators and support staff of the Investigation Section), in order to ensure quality performance and output within the IGO.

Training Provider UNHCR-GLCMLC

Language(s) English

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TFDP: Advanced Facilitation Skills TFDP Advanced Facilitation Skills is designed for staff who have completed the TFDP: Building your Toolkit or have equivalent skills. It is a 6 months cohort blended learning programme scheduled through your GLC counterpart. Participants will go through an application process to enter the programme. Approval of the manager is necessary. The programme can be customized to suit the needs of the cohort. It is recommended for staff with 1 or 2 responsibilities listed here: ● ●

Currently a Training Officer OR Responsible for delivering 40 hours or more of training during this calendar year

Programme content ●

Improving skill in Advanced Facilitation Strategies

Learning Objectives ● ● ● ● ● ●

●

Complete IAF CFP paperwork Plan for a range of learning/thinking/process needs of the participants Consult with clients to determine the best path Design a session using participatory decision making techniques Select appropriate activities for the session Adjust the session to the needs of the participants by utilizing the planned activities and integrating changes as the workshop unfolds Facilitate the session using neutral language and methods

After completion of the application process you w will be notified by email of your acceptance in to the programme. After you receive the email you will be enrolled and notified of next steps. The practice at the workshop will conducted using the materials and the activities you develop during the self-study.

Selection Criteria Selection criteria based on the following 1 or 2 responsibilities staff need to have: - Currently a Training Officer OR - Responsible for delivering 40 hours or more of training during this calendar year

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Training Provider UNHCR-GLCLSU

Language(s) English

Duration 6 months

Trainer & Facilitator Development Programme (TFDP): Advanced TFDP Advanced Facilitation Skills: is designed for staff who have completed the TFDP: Building your Toolkit or have equivalent skills. It is a 6 months cohort blended learning programme scheduled through your GLC counterpart. Participants will go through an application process to enter the programme. Approval of the manager is necessary. The programme can be customized to suit the needs of the cohort. It is recommended for staff with 1 or 2 responsbilities listed here:

Currently a Training Officer OR Responsible for delivering 40 hours or more of training during this calendar year Programme Content:

Improving skills in Advanced Facilitation Strategies

Objectives Learning Objectives: LocationGlobalScheduleFall & Winter, 2011Summer, 2012Selection CriteriaSelection is based on nomination.EligibilityLearning Coordinators or Learning Coordinator backupsTraining ProviderUNHCR-GLCLSULanguage(s)English Duration3 daysTraining ContactCSOZIK Viktoria

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Trainer & Facilitator Development Programme (TFDP): Fundamental Training Skills WorkshopThe Training the Trainers workshop aims at developing and enhancing the skills of facilitators. The session uses participatory learning techniques in a ToT mode to deliver the concepts to the participants. ObjectivesUpon completion of the workshop participants should be able to apply principles of adult learning, analyse and assess the (learning) problem, design the learning intervention, develop the learning material, facilitate the learning solution, and evaluate the impact. LocationTBDScheduleScheduled through GLC counterpart upon request.Selection Criteria Subject Matter 2-3 day workshops will be scheduled by divisions contacting their Global Learning Centre counterpart . Distance learning options are always available through Learn & Connect.Training ProviderUNHCR-GLCLSULanguage(s)English Duration2-3 day workshop

Training ContactCSOZIK Viktoria Training of Trainers (Protection)The Training of Trainers Programme is a 4 day workshop aimed at developing and enhancing the skills of facilitators. The learning technology session will introduce the participants to Learn & Connect and other educational technology tools like webinars and social networking. The session will use participatory learning techniques in a ToT mode to deliver the concepts to the participants.ObjectivesUpon completion of the workshop participants should be able to apply principles of adult learning, analyse and assess the (learning) problem, design the learning intervention, develop the learning material, facilitate the learning solution, and evaluate the impact.LocationSpecific duty stationScheduleTo be determinedSelection CriteriaBy invitation onlyEligibilityTraining of Trainers Programme - 4 day workshop is by invitation.Training ProviderUNHCR-GLCPROTLanguage(s)English Duration4

daysTraining ContactRAKONCZA Szilvia Training on the European Union and its funding mechanismThe training facilitates the management of EU funding to the country / regional operation through an increased knowledge and better understanding of the EU as a partner and as a donor to UNHCR, EU institutions, EU funding opportunities, EU financial rules and regulations, contractual requirements and application of these during the different phases of an EU project cycle, i.e. proposal submission, project implementation, reporting and closure.ObjectivesThe training facilitates the management of EU funding to the country/regional operation through an increased knowledge and better understanding of the EU as a partner and as a donor to UNHCR, EU rules and regulations, contractual requirements and application of these during the different phases of an EU project cycle, i.e. proposal submission, project implementation, reporting and closure.Location

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Regional, TBDSchedule21-23 February 2012 - Tunis9-11 May 2012 - Nairobi12-14 September 2012 - Nairobi17-19 September 2012 - BangkokSecond half of 2012: Latin AmericaSelection CriteriaBy nomination only.EligibilityThis workshop is limited to staff directly involved in proposal submission, implementation and reporting for the EC funded projects.Training ProviderUNHCR-GLCMLCLanguage(s)English Duration3-day programmeTraining Contact TUKACS Zsofia

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e-Learning Library The delivery of comprehensive and dynamic learning content in real time is a strategy adopted by UNHCR to reach a wider audience, offer more options in learning content and more effectively support staff in their continuous learning endeavours. Our e-Learning library will allow staff to access online learning programmes â&#x20AC;&#x153;anytime, anywhereâ&#x20AC;? with courses being accessed from any computer connected to the internet or from available training CD-ROMs.

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3 essential levers for building a winning co-operation To define the basic elements needed for building a winning co-operation with others.

In concrete terms, you will be able to:

- Understand the importance and benefits of co-operation - Develop your reflexes

After completion of this course you should be competent in the following:

- Winning through co-operation - Identifying your co-operation margin with each individual - Main obstacles to co-operation

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Hungarian, Chinese, Czech, Dutch

3 routes to good communication To explore the 3 routes to good communication.

In concrete terms, you will be able to:

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Use the main interpersonal communication keys

After completion of this course you should be competent in the following:

- Tuning your non-verbal communication - Communicating openly - The 5 levels of listening

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Hungarian, Chinese, Czech, Dutch

5 levers for producing great leaders Learn the five excellence criteria for leaders and improve your talent in each of these criteria.

In concrete terms, you will be able to:

- Be clear and precise about what you want - Inspire goodwill and cooperation amongst the people around you - Increase the acuity of your senses - Develop behavioural flexibility - Take responsibility for your choices

After completion of this course you should be competent in the following:

- Defining precise objectives that support your vision - Creating and maintaining cooperative relationships - Observing the effects of your actions on a continual basis - Demonstrating behavioural flexibility

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- Staying true to yourself

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish

Adult learning mechanisms To understand adult learning mechanisms.

In concrete terms, you will be able to:

- Create the ideal conditions for your training sessions

After completion of this course you should be competent in the following:

- Defining circumstances conducive to learning - Different learner strategies - The 3 stages of learning - Understanding learning mechanisms to train better

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Hungarian

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Anticipating project risks To identify, evaluate, process and supervise project risks.

In concrete terms, you will be able to:

- Identify risks and their origin - Adopt a strategy to handle opportunities and threats - Work as a team to manage risks

After completion of this course you should be competent in the following:

- The nature of risks and the process of risk management - Identifying and assessing risks - Responding to risks - Supervising the projectâ&#x20AC;&#x2122;s exposure to risks

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

Assertiveness : know your profile To discover and improve your assertiveness.

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In concrete terms, you will be able to:

-Identify your strengths and areas of improvement

After completion of this course you should be competent in the following:

- Characteristics of: Assertiveness, Passiveness, Aggressiveness, Manipulation - Practical ways to reinforce your self-assertiveness

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish

Assertiveness : toolkit To use tools for self-assertion.

In concrete terms, you will be able to:

- Say no - Offer constructive criticism

After completion of this course you should be competent in the following:

- Assertiveness: key concepts - Methods for expressing constructive criticism - Asking - Saying no appropriately

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Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish

Assessing and minimising project risks To adjust your decisions according to threats and opportunities.

In concrete terms, you will be able to:

- Prepare and elaborate upon a decision in a structured way - Take the right decision according the risk analysis

After completion of this course you should be competent in the following:

- Structuring the decision-making process into key stages - Analysing threats and opportunities to decide more effectively - Searching for alternatives that carry fewer threats to your project - Informing decision-makers of risk safeguarding scenarios

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

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Balancing the dual roles of people manager and technical expert To manage effectively by making the most of time with your team.

In concrete terms, you will be able to:

- Identify those times of the day that are for expertise and those that are for management - Reduce the time spent on management by planning meeting time with your team - Limit the time you devote to expertise to make room for management

After completion of this course you should be competent in the following:

- Assuming the dual role of manager and expert - Reducing your management time - Managing your and your teamâ&#x20AC;&#x2122;s expertise

Training Provider CEGOS Online Courses

Language(s) French, English, Russian, Chinese

Becoming a manager/coach To adopt the attitude and best practises of a manager / coach.

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In concrete terms, you will be able to:

- Understand the added benefits of being a manager / coach - Develop your teamâ&#x20AC;&#x2122;s maturity

After completion of this course you should be competent in the following:

- Becoming a manager / coach: benefits and issues - What is a manager / coach - Adopting the best practices of a manager / coach - Coaching your team

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

Behavioural flexibility of the manager To enhance your flexibility as manager.

In concrete terms, you will be able to:

- Overcome your inflexibility when dealing with unusual situations - Adopt an appropriate response to ineffective behaviour After completion of this course you should be competent in the following:

- Identifying effective and ineffective behaviour - Overcoming inflexibility - Managing ineffective behaviour

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Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

Building win-win relationships with your team To improve your negotiation and communication skills.

In concrete terms, you will be able to:

- Identify negotiation situations - Negotiate with a win-win perspective - Prepare and lead negotiations to achieve a win-win agreement

After completion of this course you should be competent in the following:

- Definition of a win-win relationship - Preparing your arguments - Differentiating between position and interests - Reaching a win-win agreement with your co-workers

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

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Collaborative Features in Word 2002 To provide a detailed overview of the collaborative features in Word 2002

Training Provider Skillsoft eLearning Courses

Language(s) English

Commercial negotiation: 7 keys to effective meetings To lead the negotiation.

In concrete terms, you will be able to:

- Deal with the traps of sales negotiation - Obtain more while conceding less

After completion of this course you should be competent in the following:

- How to make a successful start - Strengthening your negotiating position - Steering towards a satisfying conclusion

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Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian

Commercial negotiation: asserting yourself To understand the importance of communication adapted to negotiation targets.

In concrete terms, you will be able to:

-Use the 4 basic levers for adapting your communication

After completion of this course you should be competent in the following:

- Listening skills - Understanding buyers for improved negotiation - Choosing the appropriate words - Using the â&#x20AC;&#x153;FRANCâ&#x20AC;? method

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian

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Commercial negotiation: coping with the pitfalls To identify and counter the destabilising techniques of professional buyers.

In concrete terms, you will be able to:

- Identify buyer traps - Avoid the traps After completion of this course you should be competent in the following:

- Dealing with buyer-specific negotiation techniques - Dealing with assertive techniques - Responding to intimidation and disqualification tactics

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian

Confirming applicantâ&#x20AC;&#x2122;s suitability for the position To evaluate an applicant for the job.

In concrete terms, you will be able to:

331

- Validate an applicantâ&#x20AC;&#x2122;s skills - Acquire the techniques for validating applicant profiles objectively - Compare profiles

After completion of this course you should be competent in the following:

- Illustration of a recruiting officer in action - The interview help-card - Examining the evidence - Preparing questions requiring factual answers - Verifying behavioural hypotheses

Training Provider CEGOS Online Courses

Language(s) French, English, Italian, Spanish

Considering how you spend your time To organise and optimise your time.

In concrete terms, you will be able to:

-Identify and analyse your personal characteristics in managing time at work

After completion of this course you should be competent in the following:

- Key perspectives in managing time - Your professional role and the objective of your assignment - The 4 levels of analysis - Main reasons for wasted time

332

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish, Russian, Chinese

Controlling your emotions

Training Provider CEGOS Online Courses

Language(s) English, French, Spanish, Italian, Portuguese

Creating a vision of the future To anticipate and communicate the future positively to your people.

In concrete terms, you will be able to:

- Share your vision with your people - Define their role in precise terms

After completion of this course you should be competent in the following:

- Proactiveness in building the future - Learning about desired states

333

- Fielding questions - Adopting the table of purposes - Using metaphors

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese, Korean, Czech, Ar

Creating your website To master the key principles of the internet in order to manage a website creation project.

In concrete terms, you will be able to:

- Make the best choices, with respect to content as well as presentation, during the design phase of your site - Create an effective web charter - Identify the technical solutions that meet both your needs and your limitations - Use appropriate marketing to make your website visible

After completion of this course you should be competent in the following:

- Managing your website creation project effectively - Designing and illustrating your website - Publishing your site on the internet

334

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

Customer relationship : reaching agreement To fulfil customer needs to be listened to.

In concrete terms, you will be able to:

- Analyse customer needs - Develop a structured sales pitch - Express yourself positively - React positively in difficult situations

After completion of this course you should be competent in the following: - Using customer needs to support your argument - Focusing on benefits for the customer - Using service-oriented vocabulary - Winning customer loyalty despite difficulties

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

335

Customer relationship: practising active listening To reach an agreement with customers.

In concrete terms, you will be able to:

- Make your first contact a success - Overcome obstacles to listening - Use techniques for improved listening After completion of this course you should be competent in the following: - Encouraging the expression of customer needs - Asking the right questions - Overcoming obstacles to mutual understanding - Showing empathetic listening using the appropriate techniques

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

Customer relationship: the stakes To understand the context of contact with customers.

In concrete terms, you will be able to:

336

- Satisfy the operational and relational expectations of your customers - Understand the factors that generate customer loyalty - Manage the emotional aspect

After completion of this course you should be competent in the following:

- Criteria for assessing customer satisfaction - Differentiating between customer satisfaction and customer preference - Identifying true exchanges with customers - The key emotions in creating customer loyalty - Managing the emotional aspect successfully

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian

Day to day negotiation for managers To conduct successful daily negotiations in order to master and manage your relationships with others.

In concrete terms, you will be able to:

- Adapt your strategy according to the different types of negotiation - Use appropriate tools during difficult negotiations

After completion of this course you should be competent in the following:

- Defining the negotiation framework - Managing the key stages of the negotiation

337

- Structuring discussions when facing difficult situations

Training Provider CEGOS Online Courses

Language(s) French, English, Italian, Russian

Dealing with time-consuming tasks To identify the obstacles to excellent time management.

In concrete terms, you will be able to:

- Deal with time-consuming tasks - Distinguish time-consuming tasks that are useful for your objective and optimise them - Eradicate ineffective time-consuming tasks

After completion of this course you should be competent in the following:

- Identifying your time-consuming tasks - Dealing with time-consuming tasks generated by other people - Dealing with time-consuming tasks generated by the organisation - Dealing with time-consuming tasks linked to new technologies - Eradicating your own time-consuming tasks

Training Provider CEGOS Online Courses

338

Language(s) French, English, Spanish

Designing a training programme To understand the key steps in designing a training programme.

In concrete terms, you will be able to:

-Design a training programme in response to a training request

After completion of this course you should be competent in the following:

- Analysing the request - Formalising the training programme - Creating and testing the training programme - Planning the project - Monitoring and steering the project

Training Provider CEGOS Online Courses

Language(s) French, English, Italian

Designing and presenting a slideshow for

339

facilitation To organise and use a slide show for facilitation purposes.

In concrete terms, you will be able to:

- Make your presentation more effective by using a well-structured slideshow in line with your message - View the slideshow as a learning tool instead of a training tool - Present a successful slideshow

After completion of this course you should be competent in the following:

- Best practises in designing and using the slideshow - Thinking before acting - Designing and organising the content - Creating effective slideshows to reinforce the impact of your messages - Presenting a successful slideshow

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Hungarian

Developing an interpersonal communication strategy To master the basics in developing an interpersonal communication strategy.

In concrete terms, you will be able to:

340

-Use simple and concrete models for successful professional relationships

After completion of this course you should be competent in the following:

- Creating your network map - Adapting your level of influence - Defining precise objectives

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Hungarian, Chinese, Czech, Dutch

Developing and maintaining skills Use tools to identify and evaluate skills, make optimal use of these tools by creating individual and collective development plans.

In concrete terms, you will be able to:

- Identify the role that skills play in achieving successful performance - Evaluate skills - Create individual and collective development plans

After completion of this course you should be competent in the following:

- What does being 'skilled' mean - Evaluating skills - Creating individual and collective development plans

341

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Spanish

Developing loyalty through customer relationships To turn each contact into a loyal relationship.

In concrete terms, you will be able to:

- Add value to customer relationships - Preserve the relationship in difficult situations - Make a new sale through appropriate advice

After completion of this course you should be competent in the following:

- Focusing on customer satisfaction to develop loyalty - Understanding the levers of customer preference - Managing situations of dissatisfaction - Advising customers wisely to win repeat business

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

342

Developing your emotional conscience

Training Provider CEGOS Online Courses

Language(s) English, French, Italian, Spanish, Portuguese

Drawing up a project budget To estimate and manage the initial project budget.

In concrete terms, you will be able to:

- Define and understand the budget - Estimate your budget accurately - Define the budget process - Anticipate budgetary slippages during the project

After completion of this course you should be competent in the following:

- Key concepts of project budgets - Estimating the project budget accurately - Planning the budget over time - Managing the project budget effectively

343

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

Effective cross-functional manager communication To analyse management problems and make the appropriate decisions.

In concrete terms, you will be able to:

- Introduce a relations system that encourages cooperation between stakeholders and their line managers - Identify the professional frames of reference of the different stakeholders involved in a cross-functional mission - Adapt your communication style to suit the frames of reference of other people and work with them to build a common frame of reference - Deal with resistance caused by different frames of reference

After completion of this course you should be competent in the following:

- Introducing a relations system that encourages cooperation - Understanding the different frames of reference of other people - Adapting your communication to suit these frames of reference - Managing resistance caused by different frames of reference

Training Provider CEGOS Online Courses

344

Language(s) French, English, Italian, Spanish

Effective decision making To understand emotional intelligence fundamentals.

In concrete terms, you will be able to:

- Analyse a situation rapidly - Master decision-making techniques

After completion of this course you should be competent in the following:

- Analysing before making a decision - Anticipating the impact of your decisions - Making and implementing decisions - Encouraging co-worker decision-making

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

Emotional intelligence fundamentals

345

To coordinate cross-functional activities effectively.

In concrete terms, you will be able to:

-Integrate emotions in interpersonal communication

After completion of this course you should be competent in the following:

- Definition of emotional intelligence - Understanding emotions - Understanding the importance of managing emotions - Dysfunctional emotions - Developing your emotional self-awareness

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish

Ensuring cross-functional coordination To improve your written communication with better spelling and grammar.

In concrete terms, you will be able to:

- Identify the different coordination mechanisms and their aims - Use these mechanisms and the associated tools - Evaluate and manage the impact of these mechanisms on stakeholders and their activities

After completion of this course you should be competent in the following:

346

- Understanding coordination mechanisms - Knowing how to use the different coordination mechanisms - Managing the impact of coordination mechanisms on stakeholders

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

Error-free writing / Ă&#x2030;crire sans erreur To adapt your communication to the specific characteristics of your role and to other people from different professional backgrounds.

In concrete terms, you will be able to:

-Write more confidently while respecting spelling and grammar

After completion of this course you should be competent in the following:

- Improving your spelling - Reviewing and applying the main grammar rules - Assembling a text logically and chronologically - Enriching and adapting your vocabulary

Training Provider CEGOS Online Courses

347

Language(s) French

Establishing leadership in the best way To transform your executive board into a high-performance management team.

In concrete terms, you will be able to:

- Build your leadership zone, or make it perform even more effectively if it already exists in your company - Choose the rules of the game that seem to you to be the most appropriate for your context, challenges and issues - Guarantee trust between members and from the employees in the leadership zone

After completion of this course you should be competent in the following: - What is a leadership zone - Defining the rules of the game in your leadership zone - Avoiding mistakes in the leadership zone

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish

348

Evade trick questions at meetings To learn to rephrase in order to develop active listening.

In concrete terms, you will be able to:

- Identify and manage the characteristics of a public presentation - Determine what can make communication difficult - Handle difficult situations in front of an audience After completion of this course you should be competent in the following: - Handling situations in which speaking is difficult - Asserting yourself without being aggressive - Choosing the right rephrasing technique - Answering questions - Developing fast reflexes

Training Provider CEGOS Online Courses

Language(s) French, English, German, Spanish

Evaluating and strategically aligning objectives To know how to formulate individual objectives for your staff members that are aligned with corporate strategy and to use tools to evaluate whether these objectives have been met.

In concrete terms, you will be able to:

- Explain what aligning objectives involves - Set objectives: the fundamental rules

349

- Set qualitative objectives - Use tools to evaluate whether objectives have been met - Handle critical situations in the objective evaluation process

After completion of this course you should be competent in the following: - Aligning each person's objectives with the corporate strategy - Formulating SMART objectives - Creating the right conditions to set objectives and dealing with disagreement - The tools to measure whether objectives have been met

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Spanish, Hungarian

Evaluating what has been learned during training To test what has been acquired.

In concrete terms, you will be able to:

-Design and adapt appropriate methods of evaluation

After completion of this course you should be competent in the following:

- Developing evaluation objectives, methods, criteria and indicators - Assessing what has been learned using the appropriate tools - Key success factors to assessment - Appraising and analysing learner feedback

350

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Hungarian

Facilitating a training course To acquire the tools and references for adapting to all training situations.

In concrete terms, you will be able to:

- Adapt your training style so that participants can learn better - Create an environment that facilitates learning by managing group dynamics - Use training techniques for large groups - Become a confident trainer by managing your emotions better

After completion of this course you should be competent in the following:

- Finding your training style - Adapting to your participantsâ&#x20AC;&#x2122; learning styles - Adapting to large groups - Identifying and managing stress

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Hungarian

351

Focusing on your priorities To manage time better by focusing on priorities.

In concrete terms, you will be able to:

-Organise and plan your priorities

After completion of this course you should be competent in the following:

- The 2 key dimensions in defining priorities: urgency and importance - Clarifiying priorities using the Critical Analysis of Schedule matrix - Planning activities according to priorities

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Chinese

Fostering and maintaining motivation To focus individual and collective energy for better performance.

In concrete terms, you will be able to:

- Identify co-workers' motivation

352

- Work at motivating them - Delegate and motivate effectively

After completion of this course you should be competent in the following:

- Identify co-workers' motivation - Work at motivating them - Delegate and motivate effectively

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese, Czech, Arabic, Du

Guiding team and individual actions To motivate your team through a shared project.

In concrete terms, you will be able to:

- Adopt a positive outlook despite changes - Define and share a project for mobilising your team

After completion of this course you should be competent in the following:

- Defining a project for your team - Orientations and objectives for the project team members - Managing conflicting priorities

353

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

Handling difficult situations in annual performance review interviews Be at ease in communication situations and handle specific, difficult situations.

In concrete terms, you will be able to:

- Understand the different listening attitudes - Improve how you adapt to other people and to different situations - Identify and prevent difficult situations in interviews - Manage these situations confidently

After completion of this course you should be competent in the following:

- Establishing a good atmosphere for communication - Handling difficult situations resulting from organisation - Handling interaction problems between the manager and staff member - Handling a difficult individual

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Spanish

354

Handling emotions within your team To become an emotionally intelligent manager.

In concrete terms, you will be able to:

Manage individual and collective emotions

After completion of this course you should be competent in the following:

- Reading emotional signals correctly - Practising empathetic listening - Responding adequately to co-worker emotions - Identifying and managing collective emotions

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

Handling stress To use effective methods to manage daily stress.

In concrete terms, you will be able to:

355

-Start managing stress

After completion of this course you should be competent in the following:

- How to lessen the negative effects of stress - Physical relaxation - Benefits of breathing - Using your personal ""anti-stress"" method

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish, Russian

Handling tricky training situations To acquire strategies for handling tricky situations.

In concrete terms, you will be able to:

- Manage difficult participants - Avoid errors and adopt the appropriate behaviour

After completion of this course you should be competent in the following:

- Analysing tricky situations and implementing action plans - Dealing appropriately with participants' behaviour - Tips and recommendations from trainers - The Pygmalion effect and its implications for training

356

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Hungarian

How to write an effective e-mail To write effective e-mails easily.

In concrete terms, you will be able to:

-Write a short e-mail with a clear and precise objective

After completion of this course you should be competent in the following:

- Definition of an ineffective e-mail - Stating a clear objective - Structuring an e-mail - Choosing an appropriate e-mail subject

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish

357

Identify your communication's style To identify your communication style to improve how you communicate with others.

In concrete terms, you will be able to:

- Identify your communication style - Understand the strengths of each style - Build on your own style by using the strengths of other styles - Adapt yourself to other communication styles After completion of this course you should be competent in the following:

- Being aware that there are several communication styles - Understanding how to distinguish between styles, their similarities and differences - Identifying your dominant style - Developing your flexibility in communication situations

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

Identifying customer expectations for project success To formulate the project need through a structured approach using specific tools.

358

In concrete terms, you will be able to:

- Structure your approach appropriately to decipher project needs - Collect, sort, analyse and formalise needs - Test the importance of needs to the user - Contractualise and communicate needs

After completion of this course you should be competent in the following:

- Identifying the key factors for success when structuring needs - Preparing and implementing the 'needs definition' process - Collecting and analysing needs - Challenging and prioritising needs - Contractualising and sharing needs

Training Provider CEGOS Online Courses

Language(s) French, English, Italian, Spanish, Russian

Impact of emotions in the workplace To identify and manage your emotions.

In concrete terms, you will be able to:

- Identify how your emotions work - Develop your perception of emotions - Use emotions to improve your relationship with others and resolve conflict

After completion of this course you should be competent in the following:

359

- Identifying the importance of emotions in the workplace - Identifying the interaction between emotions, conflict and trust - Developing your emotional balance - Resolving simple conflicts

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish

Improving communication by adapting to others To communicate better using synchronization techniques.

In concrete terms, you will be able to:

- Adopt the appropriate type of synchronisation- Communicate better using simple synchronisation techniques

After completion of this course you should be competent in the following:

- Understanding the benefits of being attuned to others - The 3 types of synchronisation - How to synchronise to communicate more effectively - Desynchronising to refocus discussions

Training Provider CEGOS Online Courses

360

Language(s) French, English, Italian, Spanish

Improving performance through time perception Increase your flexibility by adapting yourself to different perceptions of time and manage your time in a global context.

In concrete terms, you will be able to:

- Identify the different cultural and personal perceptions of time and using their differences and similarities to your benefit - Cooperate effectively in international and multicultural projects - Optimise cooperation at a distance

After completion of this course you should be competent in the following:

- Working effectively with different personal perceptions of time - Cooperating with other cultural perceptions of time - Working effectively at a distance

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

361

Improving your memory Identify and evaluate how your memory works, learn effective memorisation strategies and improve memory performance.

In concrete terms, you will be able to:

-Practise improving your memory performance

After completion of this course you should be competent in the following:

- Learning about your memory - Evaluating your memorisation skills - Choosing an effective memorisation strategy - Over to you!

Training Provider CEGOS Online Courses

Language(s) French, English

Innovation - a goal for all! To participate in and encourage others to participate in the innovation process.

In concrete terms, you will be able to:

362

- Understand the collective nature of all types of innovation processes - Exploit full participation in the emergence and selection of ideas - Find development routes for innovative projects - Organise a collective decision to launch an innovation - Create internal and external openness within the company to encourage innovation

After completion of this course you should be competent in the following:

- Identifying the impacts of an innovation on all departments within a company - Incorporating the importance of idea management into the innovation process - Measuring the complexity of the development process, which involves various actors within the company - Deciding to launch an innovation in the correct manner - Opening the company up to external input and organising internal networks to give innovation the best chance to develop

Training Provider CEGOS Online Courses

Language(s) French, English, Italian

Knowing yourself better to communicate better To develop self-knowledge for better communication.

In concrete terms, you will be able to:

-Evaluate and improve your personal qualities

After completion of this course you should be competent in the following:

363

- The 4 main attitudes in interpersonal relationships - Limiting your ineffective actions - Engaging your values system - Inspiring confidence among your colleagues

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Hungarian, Chinese

Lasting efficiency in a fast-moving world To learn the three talents you need to be effective in a fast-paced, changing, complex world.

In concrete terms, you will be able to:

- Take a step back from unexpected events - Develop your ability to remain calm, without succumbing to panic - Choose the appropriate actions with the least risk

After completion of this course you should be competent in the following:

- Developing the three talents: - distance: taking a step back; - consistency: remaining calm; - relevance: choosing the appropriate actions with the least risk

Training Provider CEGOS Online Courses

364

Language(s) French, English

Leadership Best Practice Identify leadership attitudes in your company/unit and to bring out other leaders around and alongside you.

In concrete terms, you will be able to:

- Develop an innovation strategy and policy - Encourage initiative and a willingness to take responsibility - Identify, in conjunction with other people, the leaders in your company

After completion of this course you should be competent in the following:

- Carrying out a leadership inventory - Stimulating leadership in your company - Identifying leadership counter-indications in order to deal with them

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish

365

Leadership of the cross-functional manager To exercise your influence without a formal managerial link.

In concrete terms, you will be able to:

- Select the levers of influence and actions you need to make the stakeholders involved in a cross-functional mission more receptive and committed - Use persuasive techniques to give your messages more impact - Manage the different types of resistance shown by stakeholders

After completion of this course you should be competent in the following:

- Using levers of influence as a cross-functional manager - Exercising your leadership through persuasive techniques - Dealing with resistance from stakeholders

Training Provider CEGOS Online Courses

Language(s) French, English, Italian, Spanish

Lobbying strategy of the cross-functional manager To develop your network to increase your influence.

In concrete terms, you will be able to:

- Build a networking approach to actors in cross-functional processes to increase your

366

influence - Distinguish between your networks of contributing actors and your network of affected actors

After completion of this course you should be competent in the following:

- Drawing a map of relevant actors - Assessing the resources you require for your transversal role - Developing your influence with a suitable action plan

Training Provider CEGOS Online Courses

Language(s) French, English, Italian, Spanish

Maintaining your self-esteem Identifying and implementing a process of change to develop high self-esteem.

In concrete terms, you will be able to:

- Develop a high sense of personal fulfilment - Improve your performance in your work life and personal life - Adopt the relevant tools and reflect on the change required to develop higher self-esteem

After completion of this course you should be competent in the following:

- Implementing a process of change - Listening to and satisfying your own needs - Satisfying your need for recognition - Satisfying your need for coherence

367

- Remaining positive and reframing positively

Training Provider CEGOS Online Courses

Language(s) French, English

Making a success of your first management To make a success of your first management posting.

In concrete terms, you will be able to:

- Clarify the implications of your appointment as manager - Overcome the first obstacles - Switch from the expert's viewpoint to the manager's perspective

After completion of this course you should be competent in the following:

- Preparing for changes - Preparing for the initial expectations meeting with your boss - Holding your first meeting as manager - Meeting your co-workers - Making your first decisions

Training Provider CEGOS Online Courses

368

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Chinese, Dutch

Managing change: identifying your profile To identify your change leadership style and increase your ability to become more adaptable.

In concrete terms, you will be able to:

- Adapt your attitude and behaviour so as to build credibility

After completion of this course you should be competent in the following:

- Defining a change leadership style - The 4 main leadership styles - Identifying your style

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian,Chinese,Korean,Czech,Arabic

Managing change: process and tools To develop tools and an approach for organising change objectives.

369

In concrete terms, you will be able to:

- Define the expected change results - Anticipate the effects of change on your entity or team

After completion of this course you should be competent in the following:

- Change in terms of objectives - Defining objectives and context - Identifying the appropriate solutions for successful change - Change accelerators and constraints - Anticipating consequences

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian,Chinese,Korean,Czech,Arabic

Managing change: strategic alliances To build your network of allies in the change environment.

In concrete terms, you will be able to:

- Mobilise strategic alliances to push for change

After completion of this course you should be competent in the following:

- Building networks - Using different networks

370

- Identifying key players to push for change - Recognising and managing fears - Conflict strategies during change

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese, Korean, Arabic

Managing your time strategically To optimise the relationship between efficiency, effort and prioritise events according to their level of importance.

In concrete terms, you will be able to:

- Manage your time in a way that serves your goals without spreading yourself too thinly - Detect opportunities to optimise the relationship between energy and efficiency - Avoid false urgency - Take a step back to help you accept your choices - Make a useful contribution to the performance of your company or unit

After completion of this course you should be competent in the following:

- Avoiding the traps of a chronological approach - Choosing the right opportunities to act - Optimising time variables

371

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

Master 'cyber communications' To communicate with new IT and telecommunications tools.

In concrete terms, you will be able to:

- Identify the different communication tools at your disposal - Master the rules for using different communication tools - Learn about the problems associated with information and communication technologies

After completion of this course you should be competent in the following:

- Identifying the new cyber communication tools - Adopting good practices and avoiding the pitfalls - Learning about the inherent limitations and risks associated with communication technologies

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

372

Monitoring and minimising risks To anticipant and put in place the necessary alert systems to be able to detect the appearance of expected and unexpected risks and limit their impact.

In concrete terms, you will be able to:

- Understand the direct and indirect impacts of risks - Adjust and execute an emergency plan with your team - Maintain a motivated team during tough times - Maintain control of the project in terms of performance, cost, and deadlines - Reassure the project sponsors

After completion of this course you should be competent in the following:

- Identifying the impacts associated with the appearance of a confirmed risk - Adapting your management style to the appearance of a risk - Mobilising the team around the emergency plan - Gaining approval for and implementing the emergency plan - Transforming risks into an opportunity for the project

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

373

Personal impact and charisma in leaders To make the most of your personal charm, impact on other people and authority.

In concrete terms, you will be able to:

- Demonstrate your charisma when working with others: in interviews, meetings, conferences etc - Inspire enthusiasm in your staff - Feel comfortable about asserting your authority and enable managers and project managers to assert theirs

After completion of this course you should be competent in the following: - Developing your personal impact and charisma - Inspire enthusiasm in your staff so that they feel even more committed to serving customers and users - Asserting your authority and enabling others to assert theirs

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish

Positioning the cross-functional manager Positioning the cross-functional manager in the organisation and understanding the specific

374

characteristics of the role.

In concrete terms, you will be able to:

- Consider the specific characteristics of your position in order to carry out your role successfully - Clarify your objectives and the characteristics of your transversal role - Obtain a global, systemic vision to complete your tasks successfully, no matter how the situation changes

After completion of this course you should be competent in the following:

- Distinguishing between cross-functional management and other forms of management - Positioning the cross-functional manager in his own context - Positioning yourself in your role as a cross-functional manager

Training Provider CEGOS Online Courses

Language(s) French, English, Italian, Spanish

Preparing and structuring an oral presentation To speak in public successfully and prepare for an oral presentation.

In concrete terms, you will be able to:

-Be more effective when preparing your oral presentations

After completion of this course you should be competent in the following:

375

- Managing stage fright - Using verbal and non-verbal communication - Preparing and practising for your presentation

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Chinese

Preparing commercial negotiations To negotiate better using 3 tools.

In concrete terms, you will be able to:

-Prepare the sales negotiation process

After completion of this course you should be competent in the following:

- Stabilising the balance of power using the power index matrix - Preparing margins of manoeuvre using the negotiable points matrix - Anticipating requests using the bargaining chips matrix

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian

376

Preventing harassment in the workplace To organise yourself to fight against workplace harassment.

In concrete terms, you will be able to:

- Identify the behaviours relating to workplace harassment - Diagnose situations likely to degenerate - Use all the resources available to implement an effective prevention strategy for harassment

After completion of this course you should be competent in the following:

- Identifying the main criteria of workplace harassment - Identifying risky situations - Organising prevention

Training Provider CEGOS Online Courses

Language(s) French, English

Problem-solving: tools and methods To understand and apply problem solving logic and tools.

In concrete terms, you will be able to:

377

- Identify a major problem by the difficulties that are encountered - Draw up a factual breakdown of the problem. Select the causes that you will work on effectively - Choose the best solution and monitor its progress

After completion of this course you should be competent in the following:

- Identify, select and analyse the problem - Find the cause of the problem - Analyse, choose and apply the best solution - Verify the effectiveness of the implemented actions

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian

Project management essentials To understand why and how to deploy a project team in your company.

In concrete terms, you will be able to:

- Master the performance-cost-time frame triangle - Organise methodology and make the appropriate decisions - Identify the key roles in the project team - Evaluate the steering of the project - Assume your role as project manager After completion of this course you should be competent in the following:

- Project contribution to your company

378

- Anticipating and organising the project progressively - Identifying key players - Steering the project - Assuming your role as project manager

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

Project Planning To plan and share a project with your team. In concrete terms, you will be able to:

- Identify the issues regarding time frame - Choose the appropriate schedule for your project - Determine the duration of activities - Calculate margins of manoeuvre - Construct a Gantt chart

After completion of this course you should be competent in the following:

- Managing the project time frame - Organising project team activity - Identifying deadlines and correcting slippage - Formalising, communicating and sharing the schedule

379

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

Putting first things first Identify the obstacles to excellent time management.In concrete terms, you will be able to:After completion of this course you should be competent in the following:

Training Provider CEGOS Online Courses

Language(s) English

Securing managerial support for leadership To ensure that managers of managers and operational managers adopt leadership attitudes: to encourage them to bring out leadership potential in those around and alongside them.

In concrete terms, you will be able to:

- Involving your managers and project managers in the leadership process by - explaining them what is at stake, and their role in the process - involving them so that they become a real source of ideas and innovations

380

- supporting them to help them to 'succeed in helping their staff to succeed' - making sure that you too are part of the virtuous circle of 'succeeding in helping others to succeed'

After completion of this course you should be competent in the following:

- Clarifying the roles of managers in terms of developing leadership - Involving managers by including them - Coaching managers so that they succeed in helping their staff to succeed

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish

Self-esteem: how it works To understand how self-esteem works and take stock of your own situation.

In concrete terms, you will be able to:

- Capitalise on the benefits of self-esteem and self-confidence - Begin the process of self-reflection

After completion of this course you should be competent in the following:

- Defining self-esteem and self-confidence - Identifying the steps to building self-esteem - Understanding the obstacles to self-esteem - Taking stock of your own situation

381

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian

Sharing information with blogs and wikis To use blogs and wikis to effectively share information and knowledge.

In concrete terms, you will be able to:

- Understand the challenges a company faces with regard to sharing information and knowledge - Understand how blogs and wikis work - Know the cultural and organisational conditions required for them to be effective - Know how to approach their implementation and answer security questions

After completion of this course you should be competent in the following:

- Identifying the challenges of sharing information within a company - Measuring the value added for the company by using blogs and wikis - Determining the cultural and organisational conditions - Implementing a blog and wiki project

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

382

Speed reading To identify and use the keys and rules of active reading.

In concrete terms, you will be able to:

- Choose and implement an suitable active reading strategy - Process and memorise written information more quickly by improving your note-taking techniques

After completion of this course you should be competent in the following:

- Abandoning misconceptions and having the courage to practise active reading - Deciding whether or not to read by skimming - Using spotting to find specific information - Extracting the essential information from a text by skimming - Memorising written information through deeper reading

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian

Staying healthy How to maintain your physical and mental capabilities.

383

In concrete terms, you will be able to:

- Manage your sleep and your time for restoration effectively - Create menus that will give you lots of energy - Be at your best with regular exercise

After completion of this course you should be competent in the following:

- Respecting your sleep cycles - Sticking to your sleep patterns and giving yourself time to relax - Ensuring you eat a balanced diet by using the food pyramid - Understanding the importance of physical activity and making appropriate choices for your profile

Training Provider CEGOS Online Courses

Language(s) French, English

Successful retirement: keys to a balanced lifestyle Preparing for an enriching, fulfilling retirement.

In concrete terms, you will be able to:

- Adopt a lifestyle that will keep you healthy - Apply relevant techniques to maintain your physical and mental agility - Identify all the factors for physical and emotional balance in your relationships with others

384

After completion of this course you should be competent in the following:

- Preparing yourself physically for retirement - Training and exercising your memory - Building excellent relationships for a happy retirement

Training Provider CEGOS Online Courses

Language(s) French, English

Successful retirement: managing your lifechange To prepare for the life change brought about by retirement and to project yourself into your new life.

In concrete terms, you will be able to:

- Identify the actions you need to take before your retirement - Define the major changes ahead - Recognise the values needed for a harmonious retirement

After completion of this course you should be competent in the following:

- Dealing with the life change positively - Implementing the factors for a successful life change - Identifying and defining your life project - Defining your new life project in practical terms

385

Training Provider CEGOS Online Courses

Language(s) French, English

Successfully adapt your message To adapt your message to your audience.

In concrete terms, you will be able to:

- Characterise the main situations in which public speaking is required within a company - Take a step back to help you prepare your presentation more effectively - Adapt yourself and your communication to different situations

After completion of this course you should be competent in the following:

- Identifying the main situations in which public speaking is required within a company - Gaining an aerial overview of the situation to help identify the target audience, what is at stake and the context - Adapting your message for different situations

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

386

Successfully animate a creativity session To identify and master the eight stages of a creative meeting to make it as productive as possible.

In concrete terms, you will be able to:

- Prepare for your meetings meticulously - Select the participants - Organise the materials you need for your meetings - Lead your meetings methodically - Select good ideas

After completion of this course you should be competent in the following:

- Stating the meeting objective - Selecting the participants according to their profiles - Focusing on organisation - Alternating between free production of ideas and production that considers the company's constraints - Using three tools to evaluate the effectiveness of the ideas you choose

Training Provider CEGOS Online Courses

Language(s) French, English, Italian

387

The 12 guidelines of effective time management To manage time and availability at work.

In concrete terms, you will be able to:

- Develop a strategy to optimise your relationship to the environment - Use an agenda to plan your business - Recognise the importance of personal organisation and workspace

After completion of this course you should be competent in the following:

- Using information and communication tools - Adapting flexibility to requests - Continuous improvement based on how you work

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Chinese

The 3 pillars of interpersonal excellence To discover the 3 pillars of interpersonal excellence and enjoy successful relationships with others.

388

In concrete terms, you will be able to:

-Enjoy successful interpersonal professional relationships

After completion of this course you should be competent in the following:

- The 3 pillars of interpersonal influence - Building your network strategy - Engaging your personal qualities - Developing effective relationships

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Hungarian, Chinese, Czech, Dutch

The art of persuading through listening To use the power of listening to persuade others.

In concrete terms, you will be able to:

Adopting a listening-based approach and the associated techniques during negotiation.

After completion of this course you should be competent in the following:

- Incorporating the five stages of persuasion into your arguments - Using the benefits of listening to help you persuade others - Reassuring your customer that he is being listened to and understood - Mastering the power of questioning to encourage the customer to think in a more mature way

389

- Reinforcing your argument with active listening

Training Provider CEGOS Online Courses

Language(s) French, English, Italian, Spanish

The emotional skills of the manager To manage your own emotions.

In concrete terms, you will be able to:

- Understand how emotions work and encourage their positive effects - As manager, become aware of your own feelings to manage them better

After completion of this course you should be competent in the following:

- Understanding how emotions work - Identifying and managing your own feelings - Managing emotionally-charged situations

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese,Czech,Arabic,Dutch

390

The five secrets of creative minds To acquire the five fundamentals of creativity and encourage your work colleagues to become creative.In concrete terms, you will be able to:After completion of this course you should be competent in the following:

Training Provider CEGOS Online Courses

Language(s) French, English, Italian, Chinese

The four keys to developing self-esteem To use tools to help you learn more about yourself and position yourself in relation to others.

In concrete terms, you will be able to:

- Identify the strengths that you can use in your daily life - Position yourself in relation to others - Create self-confidence using suitable physical techniques

After completion of this course you should be competent in the following:

- Recognising and reinforcing your sense of importance and uniqueness - Developing your relationship boundaries and reinforcing your feeling of inner security - Discovering your own fundamental identity

391

Training Provider CEGOS Online Courses

Language(s) French, English, Italian

The keys to communicating by telephone To improve your telephone communication and become more comfortable in professional phone calls.

In concrete terms, you will be able to:

- Understand the stages of a phone conversation - Optimise your image on the phone, as well as that of your department and your company - Demonstrate your professionalism

After completion of this course you should be competent in the following:

- Mastering the basics of building a relationship over the phone - Making successful initial contact - Exploring what the person you are talking to wants in an appropriate manner - Responding effectively to their request - Leaving a good impression with the other person

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian

392

The management styles To adopt an effective management style.

In concrete terms, you will be able to:

- Adopt an effective management style without its negative aspects - Adapt your style to circumstances and co-workers

After completion of this course you should be competent in the following:

- The different management styles - The positive aspects of each management style - Adapting management style to circumstances: contextual management

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese,Czech,Arabic,Dutch

The manager/communicator To develop the impact of your presentations.

In concrete terms, you will be able to:

393

- Adapt your presentation to context, objective and target audience - Structure your message and prepare an introduction - Adapt your impact using the appropriate level of complicity and behaviour

After completion of this course you should be competent in the following:

- Preparing your presentation - Organising your message for more effect - Adapting the impact of your presentations

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

The project framework To define the project framework.

In concrete terms, you will be able to:

- Ask the right questions during preparation - Define the project charter - Create a task flow chart - Manage change requests

After completion of this course you should be competent in the following:

- Preparing for the project - The project charter - Strengths and limitations of the task flow chart

394

- Change requests

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese

The relational skills of the manager To communicate effectively with your co-workers.

In concrete terms, you will be able to:

- Choose the appropriate communication tools based on context and team needs - Prepare and conduct a meeting or individual interview successfully - Deal with errors and manage delicate situations

After completion of this course you should be competent in the following:

- Setting up the right communication and information tools - Taking team needs into account for consistent communication - Preparing and conducting a team meeting - Conducting an individual interview. Managing sensitive situations

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian,

395

Chinese,Czech,Arabic,Dutch

The situational skills of the manager To manage effectively using a systemic approach.

In concrete terms, you will be able to:

- Identify the nature of a problem - Understand the different perception levels to act effectively

After completion of this course you should be competent in the following:

- Basic concepts in systemic analysis - Analysing a situation or conflict using a systemic approach - Handling all managerial situations effectively

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese,Czech,Arabic,Dutch

The SWOT analysis To perform an analysis of the situation and position your company or product on the market.

396

In concrete terms, you will be able to:

- Formalise the marketing analysis using the SWOT matrix - Perform internal and external analyses - Make the right decisions

After completion of this course you should be competent in the following:

- The pitfalls to avoid - Identifying the key success factors in your market - Assessing the strategic capacity of the company - From analysis to recommendations using the SWOT matrix

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish

Triggering the dynamics for change To make all steps for change successfully.

In concrete terms, you will be able to:

- Develop short-term and long-term, local and global perspectives - Identify the pitfalls to avoid and the actions for success - Engage and motivate your team for change

After completion of this course you should be competent in the following:

- Thinking global and acting with precision

397

- Assimilate the theory of commitment - Focusing on details and the first steps for change - Best practises and pitfalls

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese, Italian, Spanish, Russian, Hungarian, Chinese, Korean, Arabic

Understand how you deal with stress To identify how you deal with stress and its consequences on the organisation of your work.

In concrete terms, you will be able to:

- Question your personal organisation - Set up measures to improve it

After completion of this course you should be competent in the following:

- Positive and negative stress - The consequences of stress on the organisation of your work - Using 3 strategies to manage and control stress

Training Provider CEGOS Online Courses

398

Language(s) French, English, German, Portugese, Italian, Spanish, Russian

Understanding and expressing your anger positively

Training Provider CEGOS Online Courses

Language(s) English, French, Spanish, Italian, Portuguese

Using a job profile in the recruitment process To identify the key points in describing a job and its profile.

In concrete terms, you will be able to:

- Define and analyse a job profile - Conduct your job interview based on the profile - Recruit specifically for your company

After completion of this course you should be competent in the following:

- Describing the job - Defining the job profile and skills desired - Recruiting for the company's values system

399

- Attracting the applicant

Training Provider CEGOS Online Courses

Language(s) English

Using earned value to optimise costs and deadlines

Training Provider CEGOS Online Courses

Language(s) French, English, Italian, Spanish

Using emotions to build trust To use your emotions to build a strong relationship with the customer throughout the sales process.

In concrete terms, you will be able to:

- Create trust and encourage the customer to use 'personal conviction' to choose the right

400

partner - Limit your expression of negative emotions that can affect the customer - Absorb your customer's negative emotions - Express positive emotions to reassure the customer, create a climate of trust and encourage their enthusiasm After completion of this course you should be competent in the following:

- Being aware of the role of emotions - Managing the customer's negative emotions - Expressing your own negative emotions - Using positive, true emotions - Encouraging the customer's positive emotions at the conclusion stage

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

Valuing your experienced collaborators To adopt a management style specifically aimed at experienced staff members.

In concrete terms, you will be able to:

- Identify the assets, role and aspirations of experienced staff members - Assert your authority as manager when faced with older, experienced staff members - Manage delicate situations

After completion of this course you should be competent in the following:

- Identifying the profile of experienced staff members

401

- Asserting your position as a manager when faced with experienced staff membersManaging sensitive situations

Training Provider CEGOS Online Courses

Language(s) French, English

Valuing your experienced staff To set up the necessary HR systems for the effective management of a companyâ&#x20AC;&#x2122;s experienced staff.

In concrete terms, you will be able to:

- Manage your workforce by considering demographic statistics - Make the most of the potential of your experienced staff - Secure the loyalty of experienced staff through career management plans adapted to individual profiles - Take appropriate measures to facilitate the latter part of their careers

After completion of this course you should be competent in the following:

- Managing the jobs and skills within your company effectively by anticipating demographic changes - Being able to make the most of the experience of experienced staff - Introducing measures designed to secure the loyalty of experienced staff - Planning for the end of experienced staffâ&#x20AC;&#x2DC;s careers in a way that is appropriate for each profile

402

Training Provider CEGOS Online Courses

Language(s) French, English

Writing a successful newsletter To design and implement an effective newsletter.

In concrete terms, you will be able to:

- Define the regularity and headings of your newsletter according to your objectives - Understand the legal regulations that apply to your distribution list - Identify and use the criteria to encourage recipients to open your newsletter and to facilitate quick reading - Select an appropriate distribution method

After completion of this course you should be competent in the following:

- Defining your project: the objectives of a newsletter - Identifying and using the criteria to encourage recipients to open your newsletter - Using the rules to facilitate quick reading - Optimising your choice of newsletter distribution methods

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

403

Writing for the web To write in a way that considers the specific features of the internet.

In concrete terms, you will be able to:

- Adapt your texts for the internet by shortening them by half - Offering effective reading levels - Organising information on a website

After completion of this course you should be competent in the following:

- Identifying the characteristics of reading on screen - Writing in a concise, dense manner - Highlighting the key information - Offering the internet user different reading levels - Using hypertext links correctly

Training Provider CEGOS Online Courses

Language(s) French, English, Spanish

Writing minutes To take the essential information from a meeting a write an appropriate brief.

404

In concrete terms, you will be able to:

- Overcome the difficulties of note-taking - Write a good meeting brief - Highlight useful information in a appropriate manner

After completion of this course you should be competent in the following:

- Learning how to identify and summarise the essential points - Writing a good meeting brief - Highlighting useful information

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese

Writing quickly and effectively To acquire a methodology for getting straight to the point in your writing.

In concrete terms, you will be able to:

- Put methods that will help you to sort information into practice. - Bring out the essential points in your correspondence. - Update your knowledge of current expressions.

After completion of this course you should be competent in the following:

- Saving time writing correspondence - Expressing a clear, precise objective

405

- Updating your style and expressions

Training Provider CEGOS Online Courses

Language(s) French, English, German, Portugese

Writing techniques To write efficient summaries and reports.

In concrete terms, you will be able to:

- Communicate the maximum number of ideas in the minimum amount of time - Adapt your arguments to audience

After completion of this course you should be competent in the following:

- 7 points to arguing effectively - The 3 argumentation techniques for defending an idea - Summarising ideas rapidly

Training Provider CEGOS Online Courses

Language(s) French, English, Portugese, Italian, Spanish

406

407

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