Figure 28: Cost of Quality (PMI, 2017, pg.283

b) Appraisal costs: costs related to evaluating, measuring, auditing, and testing the products, deliverables, or services of the project.

c) Failure costs (internal/external): costs related to nonconformance of the products, deliverables, or services to the needs or expectations of the stakeholders.

Figure 28: Cost of Quality (PMI, 2017, pg.283)

6.2.2 Quality Checklist

A quality checklist of a component or deliverable is a structured tool, specific to each component, which outlines a set of steps to be carried out to verify that the acceptance criteria described in the project scope statement are met (PMI, 2016, pg. 76)

In Sydney metro project, each work package should have a specific checklist. Figure 29 is an example regarding the lift installation job. In addition, figure 30 shows a general quality management checklist to secure the overall quality management.