the highest score, lesser merit attracting a lesser score and equal merit attracting an equal score

10.0 Project Communication Management Plan 10.1 Communications Matrix

Here below is merely an example of the communication matrix adopted by the Sydney Metro project. As Sydney Metro Southwest Line Upgrade is a complex large-scale infrastructure project, which means there will be numerous stakeholders and shareholders, the communication management involves a large amount of work. To avoid any omission of key communication deliverables, the communication requirements will be identified by different project stages and also by different areas including scope, cost, schedule, quality, safety, environmental impact, social impact, procurement, human resource, shareholders, etc. Please refer to future supplementary document for the complete version of communication matrix.

Communication Deliverables Sender / Facilitator Target Audience Objective / Expectation Frequency Delivery Vehicle

Progress of Work Sydney Metro Shareholders, Neighborhood, the Public

Solutions of Design / Engineering / Technical Issues PM with revevant experts Project Team Share the information of construction progress or unexpected changes to the construction program. Monthly Report, Newsletter, Sydney Metro Website

Inform the person who is in charge of the execution of the solution scheme. Weekly Meetings

Budget Usage QS, Accountant PM, CFO, Shareholders Report the analysis result of project expenses.

Safety Hazards on Site Whoever identify the Potential Hazard PM, Site Manager or any other stakeholders Inform the responsible person to make decisions on mitigation actions; remind the potential victim in time.

Response to Community Complaints Sydney Metro Project Communications team Neighborhood, the Public Keep the complainant informed of the process and response from relevant department. Monthly Report

Daily

7/24 when construction activities are occurring Message, Orals, Body Language

telephone call, email

Figure 51: For each criterion, scores will be awarded on a descending scale, i.e., the most merit attracting the highest score, lesser merit attracting a lesser score and equal merit attracting an equal score.

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