2015 ITS Year In Review

Y E AR IN

RE VIE

2015

W

I N F O R M AT I O N T E C H N O LO G Y S E R V I C E S

Table of Contents

Welcome from the CIO.........................................2 General Budget.....................................................3 Senior Leadership Team.......................................3 Mobile-First Collaboration ...................................4 Virtual Torero ID New USD Website Mobile Responsive Design Insight Mobile Student Outcomes Website Expansion LiftUp Mobile The Portal App Store Mobile Apps World Interactive Study Environment (WISE) Emergency Web Alert Protocols USD News Center and MyPostings Academic Website Redesigns Global Wireless Service Aruba ClearPass Advanced Campus Wireless Access

New and Enhanced Services............................... 12 Business Intelligence and Reporting Employee Space Data The Museum System Institutional Review Board Database Banner Workflow Banner XE Banner XE Statistics Course Catalog Improvements 2024 Strategic Visioning Website Interactive Campus Map Learning Management System International Students and Scholars Database Digital Media Mediasite High Performance Computing

Ongoing Services and Support ........................... 16 iPad Classroom Project Student Technology Assistant Program Client Support Services Web Services and Support

Security and Infrastructure Improvements............8 Network Security Internet Bandwidth and Video Caching Encrypted Credit Card Transactions Web Form Spam Protection USDOne Identity Management Disaster Avoidance

IT Outreach and Training................................... 18 2015 Technology Showcase Instructional Technologies Faculty Instructional Support 2015 iTeam Statistics Summer Innovation Institute (SII)

Strategic ITS Activities in 2016...........................20 Links and Resources........................................... 21

Welcome from the CIO Creative services and new ways of engaging in teaching, learning and research are the foundations of how universities will offer value in the future.

At the University of San Diego (USD), we are never complacent and always seek innovative ways to enrich experiences for our entire community.

Information Technology Services (ITS) is a service organization that is integral to the success of USD. We are driven to find new services and technology that deepen and extend the rich academic and extra-curricular experiences that make a USD education special.

USD students are from a generation of digital natives and they come with high expectations. They require a ubiquitous and continuously available technology environment that enables them to navigate a range of opportunities both academic and non-academic in nature. In ITS, we are diligent in our efforts to exceed those high expectations.

This year, ITS has been recognized with awards and profiled in technology publications for the innovative mobile applications, portal and Constituent Relationship Management (CRM) applications that help distinguish our university. In addition, we have implemented new security solutions to help identify and stop cyberattacks on our network and systems.

ITS course designers have made improvements to our video and learning management systems to create rich learning experiences.

More than 1,100 online or hybrid courses are now offered through Blackboard. We have been recognized for designing and offering an innovative two-week intensive Summer Innovation Institute (SII) that helps faculty explore new ways to modernize their courses and enhance learning and instruction. A new High Performance Computing infrastructure was launched to augment research and teaching opportunities.

member of eduroam, which provides secure global wireless roaming.

Eduroam uses international standards for Internet connectivity that allow USD students, faculty and staff not only to have excellent wireless access across our campus, but they will automatically be able to access wireless Internet connections at hundreds of eduroam partner institutions throughout the world.

As we look to the future and follow the university’s strategic planning process, ITS will realign work and services to support the initiatives defined from that planning effort. As always, we will continue to analyze new systems and services that benefit the entire community. A series of new responsive websites will launch throughout 2016 and we will continue development of groundbreaking mobile applications and portal experiences that expand on the concept of more individualized learning and services.

Christopher W. Wessells VICE PROVOST AND CIO

USD continues to support one of the most advanced and pervasive wireless networks in higher education that blankets the campus. Major efficiencies in Internet video caching were implemented to help reduce the growing costs of Internet bandwidth. Additionally, USD is now a

2 | W elcome

General Budget

The ITS budget of $19,321,855 includes the operating budget, computer and printer replacement programs, equipment funding, Minor Capital Outlay (MCO) funding and cost efficiency funding. Below is a breakdown of the major expenses and projects of the year.

Salaries and Benefits* $10,242,867

Computer nd Multi-Function Printers $1,235,000

WiFi Upgrade $1,082,562

Servers and Storage $503,128

Software Licensing Expenses $756,308

Network Upgrade Payment $415,484

Internet Fees $210,568

$19,321,855

Enterprise Administrative Software $1,600,000

GENERAL BUDGET

Infrastructure Upgrades $464,343

New and Replacement Classroom Equipment $233,695

Website Redesign $40,759

Repairs, Maintentance, Misc. $2,537,141

* Salaries include regular and temporary consultants and student workers

Senior Leadership Team

Douglas Burke

SENIOR DIRECTOR NET WORK INFRASTRUC TURE AND SYSTEM SERVICES

Michael O’Brien

SENIOR DIRECTOR LIBRARY AND WEB SERVICES

Shahra Meshkaty

SENIOR DIRECTOR AC ADEMIC T ECHN O LO GY SER V ICE S

Avi Badwal

SENIOR DIRECTOR ENTERPRISE RESOURCE PLANNING T ECHNO LO GIE S

B u d get an d L ea d ershi p | 3

Mobile-First Collaboration Information Technology Services continues to address the university’s growing expectations for untethered, on-demand and seamless access to applications and services. In January 2014, ITS launched a Mobile-First Initiative, an aggressive and intentional shift in direction for an entirely mobile enterprise. All new vendorprovided systems, infrastructure advancements and applications development for academic and administrative activities specifically address the need for mobility.

VIRTUAL TORERO ID Launched in Fall 2015, the university’s new Virtual Torero ID feature was custom-built by ITS developers within the existing MySDMobile mobile app, allowing users to display their ID card virtually through their iPhone. This allows MySDMobile users to check into events, use Campus Cash at selected campus retail locations including dining halls and the Torero Store, and to have their ID card within reach at all times.

NEW USD WEBSITE As part of the ITS Mobile First Initiative, in early 2014 Web Services began a cycle of website redesign projects. As the work has continued into 2015, Web Services launched a new USD website. This included a brand new home page oriented for prospective students and utilizing the most advanced modern features that young people are accustomed to, such as a global navigation dashboard, social media integration, and large photography to capture the USD experience visually. Feedback from prospective students has been positive and we continue to collect suggestions and perform usability tests to ensure that the website meets the needs of prospective students.

The new USD website also incorporates the USD brand including a refreshed color palette, which will be leveraged in future website redesigns, such as those for the College of Arts and Sciences and schools of the university. Common elements such as infographics, icons, and other identifying marks will be used throughout sites to create a consistent and coherent experience for website visitors, no matter where they land on the site and which pages they visit while browsing.

Since its launch in September 2015, the new USD home page has had nearly 1 million views from 215 countries using a total of 70 different browsers and devices.

MOBILE RESPONSIVE DESIGN Another important aspect of the Mobile First Initiative is the standard that has emerged in our website redesign efforts. Namely, all new USD websites use a responsive framework. Responsive design is a way of designing websites that can adapt to a range of screen sizes and device types.

The main website introduces millions of people around the world to USD so it is important for the site to present that introduction on any number of platforms including computers, tablets, and mobile devices of varying sizes. Designed to support recent versions of common browsers that account for the majority of all visits to the USD website.

USD’s responsive design fits small screen devices like phones, iPads, and tablet devices as well as traditional laptop and desktop computer displays. This ensures that the USD website is available and accessible by prospective students on any device at any time.

INSIGHT MOBILE

LIFTUP MOBILE

Initial funding was provided through former USD President Mary E. Lyons as a special project to empower students with personalized information for better decision-making.

The Insight mobile app is now a student success initiative spearheaded by ITS.

In collaboration with University Ministry, ITS successfully created and launched the Lift Up app, designed for USD students, staff and faculty. The app displays positive quotes and mass readings, allows prayer request submissions, virtualizes prayer spots on campus and lists events from the University Ministry division.

The objective was to create a groundbreaking “to-do” list mobile app designed specifically for USD students to help them organize and prioritize their academic work, extracurricular activities and personal tasks using their smartphones. Additionally, it provides reminders and analytics to empower the student in their personal journey of academic success.

The ITS portal team continues to offer new innovations within MySanDiego, USD’s Portal from Ellucian. The team has launched a new feature for employees called The App Store. Within this new portal feature, all of the enterprise applications frequently used by employees are now accessible in one location. Employees are automatically authenticated for the applications they are authorized to use so that when they click on the icon, they are immediately directed to the application they have selected.

Additionally, The App Store allows employees to like their favorite application and visually see if the application is available via the cloud, desktop computer or mobile device.

Approximately 2,000 students are Insight App users, with 75,000 tasks being completed since January 2015. ITS’ mobile applications team and USD have received media attention for designing and developing Insight; recently USD was honored with a University Business’ Model of Excellence Award in December 2015 for Insight.

THE PORTAL APP STORE

STUDENT OUTCOMES WEBSITE EXPANSION The university released a Student Outcomes website last year at the request of the Provost and CIO. The site is intended to showcase to employers, prospective students and parents the value of a USD education and to provide our external accrediting agencies with critical information about student achievement. Over the past year, the Associate Provost office and the university assessment committee have worked closely with ITS to expand the Student Outcomes website, highlighting student learning generally as well as providing graduation and retention rates and career outcomes. Assessing student learning outcomes assessment is the most direct way to gauge the level and quality of education achieved by USD students throughout curricular and co-curricular programs.

updates and enhancements to the site reflect the latest facts on the USD educational experience for parents, prospective students, current students, employers and accrediting boards.

The Student Outcomes website was transitioned into the new USD website design shortly after the launch of the new main USD website, ensuring that this important information would be made available and viewable across a number of devices. Post-launch, a new USD Outcomes committee has been formed which will ensure that annual

M obile - F irst C ollaboration | 5

MOBILE APPS ITS offers a broad array of mobile apps for Apple and Android mobile devices.

MYSDMOBILE provides course schedule, maps, events, grades, tram schedule, sports, campus dining, library catalog and directories USD L AW

USD CHECKIN

designed for USD Law students, faculty, and staff; similar

easily validates attendees by email or USD ID through a card

features as MySDMobile but oriented specifically to the School

scanner and allows event organizers to search for pre-registered

of Law and Legal Research Center

guests; winner of the TargetX Customization Cup 2015

FUTURE TORERO

USD KIOSK

designed for prospective students to provide a means to stay

iPad application that allows a simple way to check in users and

connected with USD, log in directly to the portal and learn

instantaneously track the type of service an individual might

what it means to be a Torero

use from a particular office

MOBILE TMA

TORERO SPIRIT

allows Facilities Management employees to be more responsive

wherever you are in the world as alumni, faculty, staff, students,

in service, improve productivity and manage their work orders

athletes, parents and fans, this is the official app to share your

from mobile devices

Torero spirit

WORLD INTERACTIVE STUDY ENVIRONMENT (WISE) Conceptualized and developed at USD, the World Interactive Study Environment (WISE) was launched by ITS in early 2015 to encourage engagement and interaction among students, professors and the real world. USD has been recognized nationally with a Campus Technology Magazine Innovation Award for WISE. It is a revolutionary social learning platform that blends community, detailed maps and contextual-based learning. In 2015, there have been five pilot faculty and 75 students who have used the interactive WISE desktop application both on campus and in study abroad programs to explore classroom topics with a geospatial component.

6 | M obile - F irst C ollaboration

EMERGENCY WEB ALERT PROTOCOLS In conjunction with the USD website redesign, a new web alert system was unveiled which will allow for an emergency alert notification to be displayed on all pages of the website when active. The notification is placed at the top of the page for easy viewing on any device, particularly on mobile devices where the information could be missed otherwise.

Additionally, the new system allows for varying alert levels via different background colors and icons. The ITS Web Services team worked with University Communications and Public Safety to design and implement this new functionality to ensure that it would meet the communication needs of all offices during a crisis situation.

USD NEWS CENTER AND MYPOSTINGS Resources affiliated with the new USD website were also launched in 2015. These included sub-sites for Campus Life, Graduate Admissions, and Undergraduate Admissions. A new USD News Center also went live, aggregating all major news, events, media, and other announcements into one centralized location. Most of the News Center content can now be filtered by subject matter for ease of use and interest. Similar news-oriented sites are planned for future school website redesigns.

Additionally, a new MyPostings system launched which powers the News Center, as well as a new Google-enabled search engine, providing more flexibility and relevancy in search engine queries.

ACADEMIC WEBSITE REDESIGNS The new College of Arts and Sciences website is on its way to a successful launch in February 2016. The College website will be launching with several new features. These include a program exploration tool for reviewing program options whether a prospective student is decided or undecided about their projected area of study; a revamped news and events center; a new faculty directory; integrated study abroad listings from the International Center that allow students to explore and apply within the same interface; and a refined scholarships database for reviewing both national and internal offerings.

The new College website was also conceptualized and designed using direct prospective student feedback. The Web Services team worked with the Undergraduate Admissions office to talk with prospective students and their parents during on-campus tours and receive feedback, which validated site usage patterns and directly affected the decisions that were made about the new website.

New websites are underway for the School of Business and the School of Peace Studies, expected to launch in July 2016 and September 2016, respectively. These sites are expected to benefit from much of the new functionality offered in the College of Arts and Sciences website in addition to new features and ideas that are determined during the course of those projects.

GLOBAL WIRELESS SERVICE In December 2015, the ITS network team launched eduroam, a secure global wireless roaming access service developed for the international education and research community. It is available in major universities, research centers, and libraries in 60 countries throughout the world.

Eduroam enables USD students, faculty, researchers and staff to obtain secure wireless network access across our campus and when visiting other participating eduroam campuses simply by using their laptops, smartphones, or other mobile devices. In short, a USD email address is immediately recognized as a trusted credential at all participating eduroam institutions.

USD faculty and students participating in international teaching, learning, outreach or research opportunities will benefit from the seamless network access opportunities offered through eduroam.

Additionally, visiting scholars and students who come to USD from other eduroam institutions will have immediate secure wireless network access on the USD campus, thus making their access to wireless virtually identical to their home campus network.

M obile - F irst C ollaboration | 7

ARUBA CLEARPASS

ADVANCED CAMPUS WIRELESS ACCESS

Aruba ClearPass has facilitated much greater mobility within USD’s classrooms. That is, faculty can easily share content on projectors and screens in classrooms using iPads and Apple TV technology. The ease of integration and on-boarding of a variety of mobile devices without the need to download any supplemental applications has been extremely beneficial to the USD community. ClearPass uses the mobile device’s “secure fingerprint”as the handshake between the device and the wireless access point in each classroom.

The most fundamental factor in connectivity is exceptional wireless (Wi-Fi) access for the USD community. USD has consistently offered one of the most advanced and pervasive wireless networks in higher education. Most recently, ITS has been converting the campus’ indoor and outdoor wireless access points to the most advanced form of the international standard for wireless access. This work has included millions of feet of new cabling infrastructure, new access points and new wireless controllers.

Aside from advanced campus Bring Your Own Device (BYOD) capabilities, another significant benefit of ClearPass is the preconfigured global wireless authentication services offered through the international eduroam standards. As the “Internet of Things” (IoT) yields more diverse devices that connect to the university network, ClearPass will become even more important in our efforts to securely manage those advanced mobile devices.

In early 2016, installation of another 2,000 access points will be finished, resulting in a complete 3X FASTER campus-wide overlay of the most advanced standard for wireless connectivity. This will place USD is a select group of institutions striving to have one high-performance access point in each residence hall room. USD will be among the top 1 percent of universities with full indoor and outdoor coverage.

Security and Infrastructure Improvements NETWORK SECURITY ITS made significant improvements to network security by adding Checkpoint appliances. These new appliances include adaptive firewall technology, intrusion detection and prevention systems, Internet bandwidth shaping, and anti-virus and anti-malware controls.

In addition, ITS has activated Checkpoint’s special cybersecurity monitoring solution to allow the network team to monitor and receive alert information on active threats and remediation solutions from both internal network and Internet threats. Additionally, a logging system provides alerts when a potential threat is detected on USD’s infrastructure, providing early and swift remediation; this is particularly helpful with threats of personal information.

INTERNET BANDWIDTH AND VIDEO CACHING A new video caching appliance was implemented to help manage the growth in Internet-based video entertainment traffic from the USD residence halls.

ITS had observed that nearly 75 percent of all USD Internet bandwidth was being used by students to view entertainment on Netflix. The new PeerApp appliance is one of the most important tools that allows USD to contain the costs of overall Internet bandwidth. PeerApp is used to store more than 18 TB of video and other frequently accessed Internet content. To provide context, 10 TB of storage could hold the entire printed collection of the Library of Congress. The vast majority

8 | S ec u rity an d I nfrastr u ct u re I m p rovements

of the content being held in the caching appliance is entertainment video from sites such as Netflix and Hulu which are being accessed by students living in our residence halls.

In May 2015, USD ended analog cable television services in order to shift funding toward additional Internet bandwidth. ITS increased the university’s overall Internet bandwidth by 50 percent. This decision reflected a clear preference from USD students to view entertainment over the Internet rather than through outdated means of traditional television services..

ENCRYPTED CREDIT CARD TRANSACTIONS ITS assisted the Finance Office and Auxiliary Services with the implementation of technology to encrypt all credit card transactions from USD point of sale registers. This allowed USD to achieve PCI-DSS compliance which is mandated by the credit card industry.

It also represents an important step toward protecting individuals personal information and credit card data when used w ithin university dining and retail venues.

WEB FORM SPAM PROTECTION

DISASTER AVOIDANCE

ITS is making strides to combat web form spam, which is growing massively across the Internet. Over the past year, the web team has tested different spam protections to prevent the flooding of e-mail inboxes with unwanted messages from web forms. We initiated use of CAPTCHA, which is a program that protects websites against malicious Internet bots by generating and scoring tests that humans can pass but current malicious computer programs frequently fail.

ITS has always designed systems and infrastructure to be resilient as well as recoverable in the event of a crisis or catastrophic event.

Web Services has reduced the amount of web form spam by over 1,000 percent. ITS will continue to implement spam protection measures to further reduce the volume of spam that gets through via the USD’s online web forms.

USDOne IDENTITY MANAGEMENT As a major component of our strategy to constantly improve security, ITS completed the implementation of Oracle Identity Management, branded as USDOne. This represents one of the most important security projects ITS has undertaken and addresses identity provisioning and de-provisioning. It also standardized processes for establishing rapid user access to core systems and applications.

In 2015, we made major improvements to our protection of missioncritical systems with a new de-duplication and compression technology reducing backup space for data and systems. We replaced the university’s tape backup system with a more advanced tape appliance.

These new technologies greatly enhance the speed toward recovering systems and data.

During the past year, ITS established a co-location site in Phoenix, Arizona, that is directly connected to the USD campus data centers. In 2016 ITS has a goal of fully replicated enterprise systems running in the Arizona facility including the student information system, human resources and financial systems, email and the entire USD website.

Using USD’s state-of-the-art virtualization technology, we will ensure that USD’s enterprise systems will be available in the event of a disaster that impacts the USD campus or the San Diego region.

USDOne facilitated new complex passwords and challenge questions for individuals who forget their password. Furthermore, passwords are now automatically synchronized across six enterprise systems and applications. A total of 55 USD systems have automated provisioning due to the widespread use of LDAP for authentication. In 2016, USDOne will continue to improve services including integration with higher education’s federated trust network, InCommon.

As a result of the complex passwords, the university has reduced the volume of compromised accounts by more than 95% since April of 2015.

S ec u rity an d I nfrastr u ct u re I m p rovements | 9

Christophe

VICE PROVOS

Network & Infrastructure

Shahra M

Michael O’Brien

SENIOR DIRECTOR

System Support Michael Somerville

Academic Te

Library & Web Services

Douglas Burke

SENIOR DIR

SENIOR DIRECTOR

Network & Telecom Tina Mabe

Bryan Teague

University Web Services Joy Brunetti

Instructional & Media Cyd Burrows

Client Support Services Michael Marchand

WEB MANAGER

MANAGER

MANAGER

MANAGER

MANAGER

SR. WEB ADMINISTRATOR

Kirk Bennett

Cesar Fernandez

Bee Bornheimer

Roberta Roebuck

Allison Czapracki

Adrian Martinez

LIBRARY SYSTEMS ADMINISTRATOR

SR. WEB DEVELOPER: SCHOOL OF LAW

INSTRUCTIONAL SUPPORT ANALYST

STUDENT TECHNICIAN SERVICE MANAGER

SYSTEM ADMINISTRATOR

NETWORK ADMINISTRATOR

<Open>

Michael Vieira

Pranab Pati

Shay Baumgart

Heather Smith

Loraine Graves

NETWORK ADMINISTRATOR

SR. IDENTITY & ACCESS MGMT ARCHITECT

SENIOR WEB DEVELOPER: SCHOOL OF BUSINESS

INSTRUCTIONAL SUPPORT ANALYST

HELP DESK MANAGER

Yolanda Abitan

David Schmidt

<Open>

Bernie Burgueno

IDENTITY & OPERATIONS MANAGER

WEB DEVELOPER: ACCESSIBILITY/TRAINING

INSTRUCTIONAL SUPPORT ANALYST

SUPERVISOR OF TECHNICAL SERVICES

SYSTEM ARCHITECT

Tom Kolbe SYSTEM ARCHITECT

Sal Rodriguez SYSTEM ARCHITECT

June Aleman TELECOMMUNICATIONS SUPPORT SPECIALIST

Joaquin Aboytes

Cristina Cruz

TELECOMMUNICATIONS TECHNICIAN

WEB DEVELOPER: SCHOOL OF ENGINEERING

Allen Wynar

<Open>

DIGITAL GRAPHIC ARTIST

LEAD DESKTOP SUPPORT TECH

Zach Thawley

Felix Leyva

Ahmed Khan

Scott Lundergan

<Open>

SYSTEM ADMINISTRATOR

TELECOMMUNICATIONS TECHNICIAN

WEB DEVELOPER: ARTS & SCIENCES

MEDIA SPECIALIST/ VIDEO PRODUCTION

LEAD DESKTOP SUPPORT TECH

Colette Custin

Taylor Williams

<Open>

Ed Ybarra

Joseph Deich

WEB DEVELOPER: UI/UX

MANAGER CIRCULATION EQUIPMENT/VIDEO

LEAD DESKTOP SUPPORT TECH

SYSTEM ADMINISTRATOR

NETWORK ADMINISTRATOR

<Open>

Jim Treat

Richard Garner

SR. NETWORK ENGINEER

AUDIO VISUAL LEAD TECHNICIAN

DESKTOP SUPPORT TECHNICIAN

Fernando Ubaldo

Ziad Aunaliah

MEDIA ASSISTANT/ REPAIR TECHNICIAN

DESKTOP SUPPORT TECHNICIAN

<Open> DESKTOP SUPPORT TECHNICIAN

10 | O rgani z ational C hart

Susana Martin del Campo

er Wessells

Budget & Operations Liza Peterson-Gary

ST AND CIO

MANAGER

EXECUTIVE ASSISTANT

Yesenia Maybee INVENTORY/BUDGET COORDINATOR

echnology

ERP Technologies

Meshtaty

Avi Badwal

RECTOR

SENIOR DIRECTOR

Academic Labs Maureen Dominguez MANAGER

Jonathan Albrecht LAB SUPERVISOR

Steve Maier WEB APPLICATIONS PROGRAMMER/DEV

Ravi Dhungel SYSTEM ARCHITECT LINUX/UNIX

Financial Info Systems Raghavendra Gubba,

Banner Architecture Christian Rapp,

Banner Student System Steffanie Hole,

MANAGER

MANAGER

TECHNICAL LEAD

Linda Wu

Veena Singireddy

Tom Prichard

SR. PROGRAMMER ANALYST

SENIOR PROGRAMMER ANALYST

SENIOR PROGRAMMER ANALYST

Database Admin Matthew Hejazi, MANAGER

Mohammed Khan LEAD DBA

Rene Saucedo

Dat Tran

Alona Lanski

Hema Muthu

Anantha Mavuram

Zahra Khalili

LAB TECHNICAL SUPERVISOR

SYSTEM ARCHITECT LMS

SR. PROGRAMMER ANALYST

SENIOR PROGRAMMER ANALYST

SENIOR PROGRAMMER ANALYST

DATABASE ADMINISTRATOR

David Vesey

Rommel Rico

<Open>

Tanya Arora

SR. PROGRAMMER ANALYST

SENIOR SOFTWARE ENGINEER

SR. TECHNICAL PROGRAMMER - EDW/ODS

STUDENT WORKERS 9.0 FTE

Wesley Peck LEAD TECH SUPPORT ANALYST

Scott Colegrove DESKTOP SUPPORT TECHNICIAN

Stephanie Eikermann TECH SUPPORT ANALYST

Jason May

Boe Esan

DESKTOP SUPPORT TECHNICIAN

TECH SUPPORT ANALYST

Michael Nguyen DESKTOP SUPPORT TECHNICIAN

Faisal Sako DESKTOP SUPPORT TECHNICIAN

Ann Lander PROJECT LEADER

Satish Attili TEAM LEAD REPORTING/BI

Kris Haskell SR. PROGRAMMER ANALYST

<Open> PROGRAM MANGER

Anthony Armijo

<Open>

DESKTOP SUPPORT TECHNICIAN

SR. PROGRAMMER ANALYST

DATABASE ADMINISTRATOR

Chris Wray BUSINESS SYSTEMS ANALYST

Jon Pilarski

Kumar Pathy

SR. SOFTWARE ARCHITECT

TECHNICAL DEVELOPER

Rahul Dhiman

Naveen Vallamkondu

SR. SOFTWARE ENGINEER (PORTAL)

ORACLE APPLICATIONS DBA

Daniel Rojo

Jacob Craigmile

SOFTWARE SUPPORT TECHNICIAN

Shivani Singh PROJECT PORTFOLIO MANAGER

DESIGN & WEB PROGRAMMER

Robert Harrison MOBILE APP DEVELOPER

Bryan Paijit MOBILE APP DEVELOPER

Helder Perez DESKTOP SUPPORT TECHNICIAN

Cody Maginnis DESKTOP SUPPORT ENGINEER

O rgani z ational C hart | 11

New and Enhanced Services BUSINESS INTELLIGENCE AND REPORTING The university uses a centralized state-of-the-art business intelligence (BI) solution, IBM Cognos. The ITS BI team continues to ensure that each business user throughout the university has the information needed to create reports that aid in decision-making. Currently, the team maintains more than 4,300 Cognos reports for several offices.

The BI team has made significant progress in 2015, completing a multi-year comprehensive analytics project with SOLES’ Office of Assessment and Accreditation. This project encompasses key Report Type..........................................................................2,362 Advanced Report..................................................................1,834 Dashboards..............................................................................146 Total......................................................................................4,342 indicators, functionality and reporting to enable SOLES to track and manage accreditation compliance. Ten important Cognos reports were revised to reflect major changes to the way grading is done in the School of Law. Special analytics were developed for the Provost Office to allow comparisons of domestic and international students. The BI team configured entirely new reporting through Cayuse 424, USD’s grant management system used by the Office of Sponsored Programs.

The ITS Business Intelligence team has been selected to host major user group conferences, including Higher Ed Cognos User Group Conference, and has been acknowledged by The Data Warehousing Institute (TDWI), as well as Ellucian, for significant contributions to BI advancements in higher education.

to develop several new space utilization reports that can be run to identify space data by either department or building. We anticipate that these reports and data can be used for optimizing space-related decisions, space allocation and for campus growth planning.

THE MUSEUM SYSTEM In collaboration with University Galleries, ITS successfully implemented The Museum System (TMS) to give the university a modern collections and art inventory system. TMS allows the USD curators and collections administrative staff to capture and manage all of the data related to their collections.

Object information, as well as records and media connected to those objects, can be catalogued and cross-referenced across all TMS modules. Staff across campus have been trained in the system and can now accurately track their collection terms with configurable attributes.

In 2016, a special web module of TMS is scheduled for implementation to further enhance the visibility of USD’s art and collections. This special module will improve online visibility on websites and enhance internal management capabilities for the University Galleries staff.

Fine art prints:...................................................................... 1,196 Anthropological objects:........................................................2,455 Decorative Arts Collection Objects (managed by University Design): ......................................... 1,058

EMPLOYEE SPACE DATA ITS has developed a self-service solution in Oracle E-Business Suite (EBS) to enable USD employees and managers as well as Human Resources to update office buildings and office room numbers in personnel records.

This was done by developing an online form where employees may update their location data directly in Oracle EBS. Additionally, a separate form was developed so that any manager on campus to update the office building and office number for any employee they supervise.

ITS created an exclusive form for the USD Human Resources office to facilitate superuser access for updates to any employee’s office building and office room number on campus. This overall solution updates several key databases and directories.

The new process also imports data from the Telecommunications billing system to ensure the latest up-to-date information on employee space location data. The ITS BI team worked together with the Provost office

12 | N ew an d E nhance d S ervices

INSTITUTIONAL REVIEW BOARD DATABASE Significant improvements were made to the university’s Institutional Review Board (IRB) database which is used to track proposals and ensure IRB processes are run smoothly through the Provost’s office.

The new IRB system converted 22 years of research proposals and projects and it tracks active and completed projects. Special reporting capabilities were built that identify completed research projects. The new system provides multi-user access capabilities and secure backups of critical data.

BANNER WORKFLOW

COURSE CATALOG IMPROVEMENTS

ITS continues to enhance existing undergraduate workflows which now include an online medical leave of absence process for students and the Student Wellness office. New workflows have been implemented for graduate students requesting withdrawal, petitioning to graduate or requesting a leave of absence. These online processes continue to reduce the volume of paper forms which students previously hand-carried to various campus offices. In the past year, over 8,100 documents were executed through Banner online workflow.

CourseLeaf is a comprehensive catalog management system designed to manage USD’s catalog and curriculum processes. It integrates directly with the Banner student system and facilitates web-based catalogs.

Over 13,700 courses are listed within the course catalog.

BANNER XE The new version of Ellucian Banner reflects an entirely new approach toward integration with third-party applications and facilitating the capacity to push and pull data. Known as Banner XE, it offers a revised interface that USD users find intuitive and simple. USD students have self-adopted the new XE registration processes and roughly 75 percent of students prefer using the new process.

New functions such as block registration and planning are being used by a number of the graduate programs to provide a new level of registration service to students. We anticipate that the College of Arts and Sciences as well as other undergraduate schools will be adopting some of the new XE features in 2016 to assist their students in the registration process.

BANNER XE STATISTICS Academic History......................................77,400 Student records Academic History.............................................. 1,882,341 Grades Course Registrations........................ 83,000 All students all years

In 2015, ITS began implementing the Curricula Information Management tool. This provides an e-form submission for faculty members to formally request approval of new courses, changes to existing courses and changes to programs offered at USD. It provides a workflow for a sequential online approval process of all courses. Once approved, the course updates are applied to the online catalog, to the Banner system and to departmental web pages to ensure consistency and a single source of truth for USD courses.

This same process will eventually provide updates to the new degree audit system, scheduled to be implemented next year. Together these efforts ensure a consistent set of graduation requirements for USD students and advisors.

2024 STRATEGIC VISIONING WEBSITE A new website for the USD strategic vision and planning effort was created and launched to share information and receive feedback.

Entitled Envisioning 2024 and launched by University Communications and ITS, the website balances sharing information about the planning process with the collection of ideas to ensure that the effort is a community-driven one. Active participation via this website will enable the university to envision an even brighter future for USD that is a model for all Catholic institutions.

In 2015, the Banner Student Accounts module handled billing of more than $311 million in tuition and fees. The Financial Aid module was used to disburse over $107 million in loans, grants and scholarships.

INTERACTIVE CAMPUS MAP The university’s next-generation interactive map launched in March 2015. The map uses CampusBird software by Concept3D which was developed in conjunction with Google maps and is a significant improvement on how the university presents map information on the USD website, on mobile devices and in print. Statistics show that USD’s interactive map has been viewed over 240,000 times people in 26 different countries.

This new mapping technology highlights the campus around the world showing our environment to prospective students and their parents.

The map includes beautiful building details as well as the campus landscaping. It also includes floor plans for buildings and parking

structures, links to social media, 360-degree panoramic views, images and videos. The map search capabilities allow site visitors to find building locations, classrooms, residence halls, conference rooms and services. The way-finding feature draws a walking path from selected start and end points on campus. Virtual tours are being added in collaboration with the Admissions office.

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LEARNING MANAGEMENT SYSTEM

DIGITAL MEDIA

Blackboard Learning Management System (LMS) is the most powerful and feature-rich learning management system on the market. It offers USD students 24/7 access to grades, learning materials and activities on desktop and mobile devices. ITS instructional designers assist faculty with Blackboard courses for improved collaboration, assignment submission and instructor feedback. ITS implemented a major upgrade to Blackboard during the summer and significant updates and feature enhancements in 2015, including:

Our digital strategy offers a distinctive advantage to our faculty using Mediassite and Ensemble when it comes to enhancing the student experience. By centralizing our video management process, we are able to accommodate the growing demands for video publishing while ensuring ease of access for on-demand or interactive videos.

STUDENT PREVIEW

allows instructors to mimic the course experience of a student to improve student support and course design

COLLABORATE ULTRA

videoconferencing tool that facilitates desktop application sharing, audio and video

VOICE THREAD

browser-based presentation tool that allows for student and faculty collaboration and assessment via video and audio

GROUP MANAGEMENT

easier and rapid way for faculty to launch and manage collaborative activities and multiple sections of the same course

TURNITIN PLUGIN

academic integrity and plagiarism app upgraded with a new feature-rich experience

In 2015, USD hosted 1,100 Blackboard hybrid and online courses per semester. Over 86 percent of USD students and 58 percent of faculty had at least one course in Blackboard. This represents 3 percent and 9 percent increases respectively from 2014. The Blackboard system experienced 100% uptime in 2015. A total of 88 courses within Blackboard used the Turnitin academic integrity plugin, which was a 31 percent increase from 2014.

Blackboard was also used as a platform to create a new courses for a hybrid MBA program that will launch in Spring of 2016. Forty percent of course contact hours will be completed through Blackboard learning modules and using the system’s rich collaborative video and audio features to provide students a learning experience that parallels the on-campus classroom experience.

INTERNATIONAL STUDENTS AND SCHOLARS DATABASE ITS helped the Office of International Students and Scholars (OISS) redevelop a special database application to track the status required information associated with international students. This includes a checklist of mandatory items such as visa status, country of origin, and insurance status. ITS developed a modern Microsoft SQL server application that helps OISS track critical information related to each international scholar or student and was integral to the operation of the department. The new system also facilitates multi-user access and backup capabilities all within the Microsoft technology structure.

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Digital platforms are essential in enriching the student experience, expanding the variety of consumable content and catering to different types of student learners. USD faculty who adopt a “flipped classroom” teaching model find these tools extremely powerful. Digital media enhances distance learning, provides synchronous student collaboration between class sessions and enables faculty members to expose their students to subject matter experts worldwide.

USD’s Mediasite is considered to be a market-leading solution for live streaming and on-demand lecture recordings. Several classrooms are equipped to capture lectures and the streamlined automated workflow makes it simple for faculty to produce and manage learning content.

Students find the resources on Mediasite to be enormously beneficial for access to current and archived lectures or guest speaker content.

ITS media lab workstations have been improved and updated to include professional voice recording options as well as royalty-free video, audio and animation clips for student projects and coursework. We have seen exponential growth in the number of students using this facility to produce content for their courses in many academic disciplines.

USD’s Ensemble streaming video server provides secure storage of student and faculty work and allows them to directly upload video assignments to their instructors in a seamless workflow. The use of Ensemble by faculty has increased dramatically as they can now batch upload video content and share content with their students.

MEDIASITE Mediasite automates the process of capturing video, audio and instructional content in a system that is designed to simplify distribution and management of lectures and presentations. We know students have a variety of learning styles; and having access to prerecorded lectures gives them the opportunity to engage with the materials wherever they may be and at their own pace.

“My Mediasite” allows faculty to create and manage video-based training modules, lectures and assignments from their own desktops or mobile devices. Whether it’s going over topics that are particularly complex or using recordings to help with retention, this system offers students outstanding resources in support of their learning.

10,979

440

ENSEMBLE Ensemble provides flexible management options including a publishing and sharing system that renders video content for learning management systems, web pages, blogs, portals and other content management systems.

Ensemble can integrate with third-party video and web technologies and is designed for users within an organization to manage their own video libraries. The system also provides the aggregation of video content as a playlist in a secure manner, which faculty at USD have found extremely useful.

2015

665 HIGH PERFORMANCE COMPUTING ITS worked in collaboration with USD faculty to design and deploy a Lenovo High Performance Computing (HPC) cluster, named SABER1. HPC enhances the teaching and research capacities to run advanced simulations that require unparalleled computational power and memory. Many academic disciplines are likely to benefit such as Chemistry, Physics, Engineering, Computer Science, Nursing, Business, etc.

SABER1 HPC Facts: Computational Power: 6 TFLOPS

Cluster Manager: XCAT

Memory: 640 Gigabytes

Scheduler: TORQUE/MOAB

Storage: 25 Terabytes

Operating System: Red Hat

“This new High Performance Computing environment will not only help to advance my research in computational fluid dynamics and the study of geophysical turbulence, but it will certainly foster new instructional and learning opportunities within engineering courses.”

— DR. FR ANK JACOBITZ , ENGINEERING

“I will use the new cluster to advance my research on high-energy astrophysical phenomena….I also hope to incorporate HPC into future computational methods courses since parallel computing is so prevalent and important in modern research and engineering.”

— DR. TED DEZEN, PHYSICS

SABER1 Enclosure with 10 nodes

SABER1 Single Compute node

“While adding computer power will certainly help me learn more about the chemical systems I’m studying, the great benefit of having a HPC environment is the impact on our undergraduates.

My research students will learn how to do computational research utilizing HPC resources. In addition, resources also allow us as instructors in computational lab courses to design assignments and activities that engage students. While a universitywide HPC resource brings economies of scale, it also has the potential to bring different scholars together in collaborative activities both to advance knowledge at interdisciplinary boundaries, but to expose our students to such intersections, much needed in a 21st century education.”

— DR. JEREMY KUA, CHEMISTRY

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Ongoing Services and Support IPAD CLASSROOM PROJECT USD’s iPad classroom project has achieved success with faculty and students over the past five years. Faculty members from a variety of disciplines continue to explore new ways to enhance learning through iPads and the rich array of apps offered through Apple’s iTunes store.

Faculty who apply to participate in the semester-long iPad program are required to modify their curriculum to incorporate specific measurable outcomes using applicable Apps. In 2015, 13 classes studying language, engineering, education, public speaking, small group communication, band, business and theatre were a part of this teaching and learning experience. Faculty and student feedback for the iPad classroom project has been excellent over the past 10 semesters.

A close partnership with Apple has enabled ITS to upgrade and stock the latest iPad devices imaged with the appropriate Apps requested for classroom projects. In addition, the Mobile Device Management (MDM) product called JAMF has simplified the deployment of Apps and devices to our classrooms.

USD’s iPad program has been recognized for its innovation in teaching and learning. Specifically, it has resulted in a paper and panel discussion at the international iPads in Higher Education (IHE) conference that is scheduled in March of 2016. In addition, the School of Engineering and ITS worked on a publication that was accepted for the American Society for Engineering Education (ASEE) conference in June of 2016. The paper highlights how iPads are integrated into a “flipped” engineering classroom to enhance learning and outcomes.

STUDENT TECHNOLOGY ASSISTANT PROGRAM The Student Technology Assistant (STA) program provides a unique opportunity for students to partner with professors over the course of a semester to develop technology projects that enhance the classroom experience. Students mentored by ITS technical team gain expertise with technology tools through this structured program that also allows them to improve their time- and project-management skills while giving them practical experience for future careers.

Professors are selected for the program based on how proposed deliverables will help streamline instruction and based on the estimated number of students potentially impacted by the project.

The STA program began in 2007 through seed money from ITS and the Provost. To date, over 120 projects have been completed. Among the eleven STA projects in 2015, there were classroom software pilots, development of interactive lessons and learning modules and projects that allowed students to gain additional experience with filming, editing and integrating classroom video content and lectures into Blackboard.

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CLIENT SUPPORT SERVICES The Client Support Services (CSS) group includes the ITS Help Desk, desktop support professionals and the student technology services team. CSS provides the primary front-line technical support for USD faculty, staff and students.

ITS staff closed a total of 29,612 trouble tickets and requests for the past year, of which 25,773 (87%) were closed by the CSS team. Of those tickets:

Technical Support Tickets 8 7 % C LO S U R E

25,773 HELP DESK T I CK E T S CLOSED

Top 5 Technical Support Tickets USD SERVICES

in the new Torero Store in partnership with Auxiliary Services.

This genius bar concept provides a visible presence for faculty, staff and students to easily access face-to-face technical support. Since opening in July 2015, the Torero Store genius bar has had over 540 customer interactions and closed 225 service tickets.

• DropBox for Business was implemented to provide secure cloudbased file sharing to faculty and staff. It also allows USD to address some unique data retention requirements and regulations.

• ITIL Certification has led to a more uniform and consistent IT support structure based on industry best practices and provides metrics to ITS leadership for measuring and improving services.

WEB SERVICES AND SUPPORT The ITS web team addresses support requests from all areas of campus.

During the past calendar year, Web Services handled and closed nearly 3,000 help tickets. These requests varied widely, from quick calls to assist a website maintainer with a broken link to projects that required a website makeover.

One of the largest sources of interaction involves the advice and technical support provided to over 250 web content maintainers throughout campus. The web team also offers consultation about website design and development.

CL I EN T HAR DWAR E CL I EN T S O F T WA R E NE T WO R K AND T ELECOM EMAIL

In 2016, the web team plans to move to an entirely online-based model for support requests to help streamline the experience for users and receive all pertinent website issue information upfront in the initial request.

The CSS team also implemented several innovative technologies and services to better support the technology needs of the USD community, including:

2,831

• JAMF Mobile Device Management for the use of iPads and mobile applications deployment.

• Faronics PowerSave to facilitate remote management of computer power savings options. PowerSave was acquired at no cost through an SDG&E grant and has rendered nearly $41,000 in electricity usage savings over the past year.

• Sophos SafeGuard Encryption adds an additional level of security for laptop computer users by fully encrypting the contents of hard drives, ensuring the privacy of user data in the event of a computer being lost or stolen.

• Dell KBox manages the inventory and replacement cycles of all USD computers and printers.

• Managed Printer Services has resulted in significantly more efficient multifunction printers and copiers for USD. Automated printer services, toner replacement and support are executed seamlessly to HP’s Managed Print Services program.

• Torero Store Genius Bar was created as a satellite ITS Help Desk

WEB TICKETS CLOSED

Web Tickets 9 6 % C LO S U R E

24

HR

TURN AROUND

Top 5 Web Support Tickets CMS AND WORKFLOW WEBSITE HELP WEBSITE REDESIGN FORMS ACCOUN T PROV ISI O NIN G

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IT Outreach and Training 2015 TECHNOLOGY SHOWCASE

FACULTY INSTRUCTIONAL SUPPORT

This past year marked the tenth anniversary of the annual ITS Technology Showcase. This high-profile event inspired the campus community by highlighting faculty and student use of technology in teaching and learning. More than 300 faculty, staff and students attended the event, along with 30 technology firms that shared demonstrations of their new and emerging technologies.

The ITS Academic Technology unit provides faculty with technical guidance and support in the development of innovative teaching and learning strategies involving the use of technology. This work is done as a partnership with faculty in designing activities and course work that encourages student engagement and provides deeper learning experiences. Learning occurs through exploration and discovery; it is demonstrated through the application of knowledge. Consequently, we strive to assist faculty with the integration of effective technology to enhance the student experience and to improve learning outcomes.

During 2015 the ITS academic Instructional Support and Training team has conducted the following training and support sessions:

The event also featured several USD faculty presentations and a keynote address by William Rankin, PhD, Director of Learning at Apple, Inc., that focused on successful examples of how technology enhances teaching and learning. The faculty presentations included topics such as video assignments in Communication Studies courses using iPads, building a mobile app for a Marketing class and flipping an Electrical Engineering class.

The annual Technology Showcase attracts approximately 300 individuals who learn about innovative uses of technology by faculty colleagues, see technology demonstrations, meet ITS support teams, and learn about the rich array of applications and technology that is licensed for use at USD.

INSTRUCTIONAL TECHNOLOGIES USD instructional technology is shifting towards the use of richer and more interactive content. The use of technologies that involve new media and video content is growing exponentially across academic disciplines and departments. The primary instructional technology platforms include Blackboard Learn, Ensemble and Mediasite.

These innovative platforms improve the experience of learning and facilitate a means for faculty and students to be involved in creating rich teaching and learning opportunities.

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• 192 face-to-face training workshops, including 65 unique workshops.

• Workshop topics that include Blackboard Learning Management, Microsoft product suite, Adobe product suite, poster creation and numerous other specialized and integrated applications.

• Self-paced online trainings, including webinars and services such as Lynda.com.

• Faculty instructional technology BootCamp—two days dedicated to course development in Blackboard at the onset of every semester.

• New Faculty Orientation and Adjunct Faculty Receptions conducted at the start of every school year to improve innovative methods of enhancing teaching and learning.

• Faculty Development Center (Maher Hall 194) provided 177 Faculty walk-in consultations and individual training sessions.

• Flipping the Classroom: Worked with individual and small groups of faculty to facilitate video and lecture capture content for their courses. “Flipping the classroom” introduces instructional material ahead of the class session so the valuable class time is used for collaborative work, for deeper learning and engagement.

• Learn@Lunch series introduced emerging technologies and trends in higher education; these sessions explore possibilities and best practices in use of instructional technologies and implementation.

2015 ITEAM STATISTICS 1,560

Faculty Support tickets handled by the iTeam

177

Faculty served in the faculty development center

192

IT Training workshops offered in various topics including Blackboard and Microsoft

255

Unique attendees to the workshops offered

Summer Innovative Institute (SII)

Roadmap to Redesign

Innovative Institute: A Package Deal!

PURPOSE The Summer Innovation Institute is a !

2-week, intensive transformational instructional program enabling instructors Into: 2015, a fourth cohort

CONTENT AND FORMAT • Two Weeks long- Presentation and Hands on Development time

SUMMER INNOVATION INSTITUTE (SII) • Four Cohorts and 48 tenured faculty

of USD faculty successfully completed

• Guest speakers and Staff • Designthe andSummer develop a course using Institute (SII).SII is a two-week intensive Innovation Blackboard and other instructional • Instructional Design Principals & instructional program and supported by the Provost. technologies to improve quality offunded by ITS ADDIE Model Storyboarding and best hybridThe and online course delivery practices four cohorts of SII have included 49 individual faculty members.

• Identify andITS integrate learning and training• team The instructional (iTeam) faculty explore Mobile Apps inhelp Education technologies and functionality to a broad range of advanced technologies and techniques designed to • Blackboard Learn Advanced Features increase student engagement and collaboration transform the way they deliver content in their classes.

• Synchronous & Asynchronous Communication Tools • Analyze and examine pedagogical theories and techniques such as • Multimedia, Video,isGraphic Each curricular aspect of this immersive experience planned along “flipping the classroom” to improve Development and Classroom thematic by the iTeam members.

SII faculty participants are students’ learninglines experiences, Technologies increasing out of-class andand in-class exposed to new emerging technologies driven by pedagogical • Plagiarism & Copyright & OER activities • •

best practices. Activities include time for listening, hands-on sessions, • Social Media in the Classroom Build a supportive community across individual collaborative work and exercises to keep attendees of disciplines and gainand inspiring ideas • Peer Evaluation and Self-Assessment all comfort technical engaged and challenged.

Tools Establish andlevels proficiencies

with a variety of technologies and • Assessment and measure effectivenessproducts including the development Qualtrics and Survey Faculty benefit by augmenting their understanding andTools confidence in and deployment of multimedia in the Fun Activities such as a Jeopardy game, classroom using technology. This is facilitated• by developing a Blackboard course a Badging competition, Working that meets exemplary standards andLunches, by mutual sharing among faculty • Demonstrate and present SII outcomes and Happy Hours! to colleagues at different events on members in SII. They leave with new tools and strategies for engaging campus

students and extending learning beyond the classrooms.

ore or m walls Fof traditional isit: ation, v 5 inform sii201 d s it.ly/u http://b

Shahra Meshkaty - Sr. Director of Academic Technology Services - USD

FACULTY COMMITMENT

TESTIMONIALS

• Faculty must commit to two consecutive weeks attendance from 9AM-4PM, with mornings dedicated to lectures and afternoons committed to hands-on and buildand time “By takingactivities that technology

• “Thanks so much---all of you were so incredibly kind to us the whole two weeks that we started to feel like family!!”

• • PrerequisiteFaculty must complete a implementing it (if you’re doing it correctly) two-hour Blackboard training prior to it means you’re really going to change attendance

fundamentally the way you teach.”

“...I look forward to coming into the future SII groups to share with them how much you’ve literally changed my philosophy of education. I won’t be the same instructor that I used to be. “

• Faculty must complete a final project consisting of a developed course — CtoAtheir R LT O N O ’ N E A • L “I have to say, this was a great module and presentation peers experience. Truly. It was completely overwhelming, and at time daunting and frustrating…, but it was worth it IT’S A PACKAGE DEAL! in the end. If you need me to be an SII members get priority access to ATS advocate for it, I'm your man. :)” services and initiatives:

“I would recommend this two-week class to

• Comprehensive Support and all mytocolleagues—I would almost make it access resources to retool for a semesterbecause everyone has room to mandatory

STIPENDS OPTIONS

• Student Technology learn, room to grow and room to stretch.”

Assistant • Classroom iPad Project • Dedicated Instructional Designer

Cash

—JACK I E CLOS E

• Semester long course development assistant

S"pends

“I had a student who tweeted, ‘Dr. Newman

Online Cer"fica"on

is really going all out incorporating technology into the classroom.’ That really made me excited … Two weeks well spent.”

—CHRISTOPHER NEWMAN

“I look forward to coming into the future SII groups to share with them how much you’ve literally changed my philosophy of education. I won’t be the same instructor that I used to be.”

— COREY JOHNSTON

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Conference Spending

Strategic ITS Activities in 2016 ITS works to improve services and technology through careful assessment of solutions. We involve the USD community in researching and selecting the right technologies to address the university’s initiatives and goals.

For 2016, there are several projects underway that will help advance the university.

Revise the ITS strategic plan to align with the outcomes from the university’s strategic planning process, Envisioning 2024.

Promote and expand the App Store within MySanDiego, USD’s portal that consolidates enterprise services in one convenient location.

Establish a Disaster Avoidance (DA) site in Arizona that will contain replicated mission-critical applications and systems. This new DA site will take advantage of older, but entirely functional, hardware that can be repurposed from the USD data centers.

Upgrade or implement a new IT service management platform, if funding is available.

Complete the campus-wide overlay of next-generation Wi-Fi access points in all buildings and outdoor spaces.

Promote the eduroam global wireless access available to all USD account holders, particularly with our international programs.

Replace the current degree audit system and simultaneously implement a new course planning and scheduling system.

Continue enhancements to the Identity Management system with InCommon services, federation and two-factor authentication to enhance security and protect university data and systems.

Continue to assist the College of Arts and Sciences with the technology to support a Digital Humanities Initiative.

Assist the School of Engineering with the creation of a cybersecurity teaching lab.

Monitor and expand Internet and network bandwidth to accommodate the growing demand for Internet streaming and video entertainment options.

Continue the implementation of the next-generation Student Information System, Banner XE modules and Banner Workflow to improve services for students, faculty and staff.

Continue enhancing Oracle Human Resources to better address the space and directory issues associated with the data in and structure of USD’s human resources system.

Implement Transparent Data Encryption (TDE) on Oracle databases for USD’s financial and human resources systems to provide additional protection to personal and financial information.

Continue to research and assess a potential replacement of the university’s legacy human resources and financial systems.

Expand Blackboard online and blended courses and continue to offer enhancements to faculty training and support.

Build on the success of USD’s rich set of mobile applications by offering new services and information within those applications.

20 | S trategic I T S A ctivities in 2 016

Assist the Finance division with cost efficiency and procurement process improvements.

Update the IT capital replacement plan, including reminders for the 2016-2017 renewal of USD’s converged and virtualized computer and storage infrastructure.

Complete the design, development, programming and launch of new mobile-responsive websites for the College of Arts and Sciences, School of Peace Studies, and School of Business; and begin website redesigns for the School of Leadership and Education Sciences and the School of Law..

Promote USD’s high-performance computing platform, SABER1, to support special research and instructional requirements of faculty.

Complete the implementation of CourseLeaf Curriculum Module (CIM) to establish a structured workflow process to improve the way new and existing courses and programs are modified, tracked and approved.

Expand classroom mobility projects with Apple iPads for USD faculty.

Continue the assessment of the Apple iTunesU online course development platform with iBooks integration.

Continue to enhance and expand academic video technologies such as Ensemble and Mediasite to allow faculty to flip their classrooms.

Continue the expansion of the Salesforce CRM platform and TargetX to offer improved services, communications and data for better decisionmaking.

Assist Student Affairs with the assessment of a potential replacement for USD’s student success tracking system.

Implement a new more efficient web server infrastructure for the University that will reduce the required systems from five to three servers: web, database and content management. The new infrastructure will expedite web development capabilities and improved Disaster Avoidance capabilities.

Continue to assist the USD Career Development Center with new technology and modern applications that help our students/graduates find careers in their chosen field. In 2016 this work will include the transition to the most powerful and easy-to-use career center management and recruiting solution in the marketplace, Handshake.

Links and Resources

WEB REFERENCES

Classroom iPad Project

www.sandiego.edu/its/ipad-project

Mobile Apps

www.sandiego.edu/mobile

WISE

www.sandiego.edu/wise

Course Catalogs

catalogs.sandiego.edu

Website Redesigns

www.sandiego.edu/redesign

Student Outcomes

www.sandiego.edu/outcomes

STA Program

www.sandiego.edu/its/sta

USD Sites

sites.sandiego.edu

Summer Innovation Institute

www.sandiego.edu/its/sii

Annual Technology Showcase

www.sandiego.edu/its/techshowcase

ITS RESOURCES

Information Technology Services

www.sandiego.edu/its

Policy and Guidelines

www.sandiego.edu/its/policies

Strategic Plan

www.sandiego.edu/its/strategic-plan

Knowledge Base

www.sandiego.edu/its/kb

Academic Technology Services

www.sandiego.edu/ats

University Web Services

www.sandiego.edu/web

INFORMATION TECHNOLOGY SERVICES 5998 ALCALÁ PARK SAN DIEGO, CA 92110-2492