Hotelier & Hospitality Design
How a Burst of colour can Boost Trade This Spring
SUPER BOWL, VALENTINE’S DAY AND NEW BREWERS ASSOCIATION PRESIDENT/CEO, BART WATSON
FEBRUARY 2025
SUPER BOWL, VALENTINE’S DAY AND NEW BREWERS ASSOCIATION PRESIDENT/CEO, BART WATSON
This month sees two important opportunities for driving incremental traffic to your venue. The first is America’s iconic sporting spectacle Super Bowl LIX taking place on Sunday 9th February in New Orleans to decide this season’s NFL champion, and second is the romantic celebration of Valentine’s Day on Friday 14th February.
Both present occasions to customise your drinks menu with beverages that will grab attention and resonate with your guests, such as American craft beer.
Beer is a better partner for food than almost any other beverage due to its wide flavour spectrum and unrivalled versatility. The carbonation in beer lifts fat off the palate while the bitter finish cuts through protein-rich foods or those with a high fat content to refresh the mouth. American craft beer is renowned the world over for quality, innovation and brewing expertise and regularly wins top honours at international beer competitions judged by panels of experts. What better way for customers to cheer on their favourite NFL team or raise a glass to their loved one than with an American craft beer!
Over in the United States, the Brewers Association, the trade association representing small and independent American craft brewers, is embarking on a new chapter with the appointment of Bart Watson as President and Chief Executive Officer. Watson succeeded Bob Pease, who retired after 32 years with the association. What’s likely to be on Watson’s agenda this year? Three major events for starters...
• World Beer Cup (WBC): known as “The Olympics of Beer,” WBC is the largest, most prestigious and most competitive beer competition in the world. Last year 9.300 entries from 37 countries vied for global recognition.
• Craft Brewers Conference (CBC) – North America’s largest gathering for the beverage alcohol industry takes place 28 April – 1 May 2025 in Indianapolis and attracts more than 11,000 industry professionals who have the opportunity to meet with 550+exhibiting suppliers and tap into trends via seminars across 12 diverse educational tracks
• Great American Beer Festival (GABF®): taking place 9-11 October GABF regularly draws more than 40,000 visitors and features approximately 2,500+ beers from 500+ breweries to highlight the best American craft beer, ciders, ready-to-drink cocktails, hard teas, and kombuchas.
Well-known for his expert statistical analysis of the American craft beer industry, here are the hottest market trends in American craft beer as identified by Watson and team in 2024:
Non-Alcohol Beer Boom: With the growing demand for mindful drinking, non-alcohol beer sales soared (scan dollars up 30%+ year-over-year from January - October 2024) as brewers refined their techniques to deliver flavour-packed options with low or no alcohol
Focus: After years of constant innovation, brewers are now focusing on refining the products and business models that have proven successful in a more competitive environment, while streamlining their offerings by eliminating less successful SKUs. Hospitality: Brewery owners are adopting innovative approaches to enhance the customer experience. These include offering a diverse range of dining options, alternative beverages, and mindful drinking choices, along with family-friendly activities like kids’ menus featuring colouring pages.
Other facts and figures in the American craft beer world:
• Count: The number of small and independent breweries in operation in the U.S. in 2024 totalled 9,736.
• Openings and Closings: Throughout the year, the BA has tracked 335 new brewery openings and 399 closings. Despite the slight decline in the number of breweries in operation, closings remain a low percentage of total operating breweries.
• Employment: The craft beer industry supports nearly 460,000 jobs nationwide, fostering local economies and creating opportunities.
• Economic Impact: Craft beer’s contribution to the U.S. economy reached an impressive $77.1 billion, demonstrating its vital role in the broader beverage market.
In the UK, American craft beer is available from select national wholesalers for the trade and on-line retailers such as Athletic Brewing, Sierra Nevada shop, Brew Export, Beers of America, Cave Direct and Beer Merchants,
The Brewers Association publishes a wealth of resources to understand and enjoy craft beer, downloadable free of charge from www.brewersassociation.org
BREWERS ASSOCIATION PRESIDENT/CEO, BART WATSON
CIAT UK Calls for Government Intervention on Indoor Air Quality
CIAT has reinforced its call for the new UK government to prioritise indoor air quality (IAQ) in forthcoming legislation, citing findings from the recent Building Engineering Services Association (BESA) event. With growing evidence linking poor IAQ to significant health, economic and environmental consequences, CIAT strongly advocates the urgent need for enforceable standards to safeguard public health and improve building performance. CIAT is a part of Carrier Global Corporation (NYSE:CARR), global leader in intelligent climate and energy solutions.
“The recent political change offers a rare opportunity to revise building regulations and the findings from the BESA event make it clear: we have a short window to act. Legislation must enforce mandatory IAQ standards to protect occupants and ensure healthier, more efficient buildings,” said Matt Maleki, Business Development Manager and IAQ Specialist at CIAT. “Healthy buildings are efficient buildings, and with 80% of current buildings still in use by 2050, it’s undeniable that the time to act is now.”
CIAT highlights the need for a unified approach to IAQ, addressing both new and existing buildings. Without clear legislative guidance, many developers are unsure of the best solutions, slowing progress toward healthier environments. Comprehensive regulations would establish enforceable IAQ thresholds, such as limits on CO2 and PM levels, ensuring ventilation systems operate effectively based on occupancy and building type.
Advanced technologies, including demand-controlled ventilation and air quality sensors, can significantly enhance IAQ while optimising energy efficiency. For example, clean filters ensure proper airflow and that motor consumption does not exceed design in order to remain efficient, maintain energy costs and prolong system life. Legislation that supports these measures will provide clarity and encourage widespread adoption of best practices.
CIAT supports calls, such as BEAMA’s EPC Reform Position Paper which was launched at the BESA event, to reform Energy Performance Certificates (EPCs) to include healthfocused IAQ metrics. With 442,000 EPCs lodged on the Energy Performance of Buildings Register (England and Wales) from July to September 2024 alone, such reforms could drive improvements in a significant number of homes annually, incentivising property owners and developers to adopt sustainable practices. A dedicated IAQ certification could further complement these efforts, providing a clear framework to assess and enhance air quality in all buildings.
The government’s Warm Homes Plan, aimed at lifting a million households out of fuel poverty, must also incorporate IAQ considerations. Systems designed to improve air quality can reduce operational costs, demonstrating that energy efficiency and occupant health go hand in hand. Countries like Sweden, France, and Ireland lead the way with independent frameworks for ventilation oversight, ensuring high standards through regular inspections. The UK risks falling behind without adopting similar measures. “Getting IAQ right locally not only benefits public health but also sets global benchmarks for sustainable building practices in homes, commercial properties and public buildings,” added Maleki.
As a leader in HVAC and IAQ innovation, Carrier Group is committed to supporting this transition with advanced products and services. From comprehensive IAQ assessments to state-of-the-art ventilation systems, CIAT offers solutions that align with legislative goals and industry needs. “The solutions exist, but without government action, progress will remain limited,” said Maleki. “We need legislation that reflects the urgency of this issue to ensure that today’s buildings – and those of the future – are healthier, more efficient, and fit for purpose in 2050 and beyond.”
For more information on how CIAT is working to help improve IAQ, please visit: www.ciat.com/en/uk/about-us/ciat-4-life
Matthew Maleki, Business Development Manager & IAQ Specialist for Carrier
EYE CATCHING TERRACE FURNITURE
Ash Armchair shown
NEW LOOK FOR YOUR TERRACE IN 25!
EDEN FURNITURE offer a wide range of outdoor patio, terrace and poolside furniture.
We have a number of ranges which are made from gas injected resin which is glass fiber reinforced for extra strength and durability.
Chairs, Armchairs, Stools and Lounge Sets in a range of colours.
Wobbly tables can be a thing of the past thanks to the patented StableTable technology.
STABLETABLE is a unique patented fully automated solution which is hidden with the pillar of the table base allowing the legs to adjust to uneven surfaces.
Available for both indoor and outdoor use in a range of heights, shapes and sizes. Can be supplied as base only or complete with a stylish OnTop 12mm Compact Laminate top.
Chestnut
Spruce
Primrose Cedar
Alder Lounge Set
In the spirit of science
Cocktail chemistry made easy by borrowing lab technology.
Mixology shares more similarities with science than you might think. In fact, mixology is a science in itself, where achieving exceptional results requires precision and, often, advanced equipment. Justin Welton, managing director of Gem Scientific, supplier of laboratory equipment for the food and beverage industry, explains how scientific tools are helping to transform the cocktail experience.
To stand out in the competitive food and beverage market, bars and restaurants are increasingly adopting techniques normally found in the laboratory.
Processes like redistillation and homogenisation may seem more suited to a lab coat than a bar apron, but they have been key to mixology for decades. These scientific methods could be the secret to the charm of your favourite cocktail.
Elevating vermouth cocktails with science
The world of vermouth cocktails is rich, inviting and diverse. Enter the olive oil martini—a cocktail that elevates tradition through the innovative infusion technique known as fat washing.
The process begins with gin infused with olive oil, rosemary and thyme, gently stirred for 12 hours to develop its distinct savoury character. A heated hot plate stirrer makes this task seamless, maintaining consistent temperature and stirring speed.
Its compact design and automated operation allow bartenders to focus on other creations while ensuring a perfectly balanced infusion.
Once infused, the mixture is frozen to separate the olive oil, leaving behind beautifully fat-washed gin. Pair it with blanc vermouth, and the result is a modern martini masterpiece.
For the ultimate hangover remedy, consider a clarified Bloody Mary. This lighter, sweeter version with a splash of dry vermouth offers a refined twist on a classic.
Clarification, the process of removing impurities and suspended particles to achieve a clear liquid, enhances visual appeal and refines texture and flavour. Traditionally, clarification requires up to two hours of straining, but modern tools like a large capacity centrifuge significantly reduce the time and effort.
Modern techniques for perfect cocktail textures
The Ramos Gin Fizz is legendary for its luxurious texture— and for its notoriously labour-intensive preparation, which traditionally takes up to 12 minutes. The challenge lies in the heavy cream: while it stabilises the foam, it also makes it harder to form.
Legend has it that Henry Ramos employed a chain of “shaker men” to keep up with the cocktail’s demand. Thankfully, laboratory instruments simplify this process. Overhead stirrers and vortex mixers replicate the vigorous mixing needed, eliminating the manual labour.
Spherification introduces a new dimension to cocktails by creating small, edible capsules filled with liquid, adding bursts of flavour and texture. Take rum caviar, for instance: dark rum is combined with agar-agar powder, then heated using a hot plate stirrer to dissolve it fully.
Once cooled, sugar is added to adjust the rum’s density. Using an eyedropper, the mixture is dropped into cold vegetable oil, where the alginate sets, forming delicate spheres.
Precision tools like eyedroppers enable consistent pearls, ideal for personalising cocktails. Proper storage is key, with a fridge set at 17°C being optimal. Features like automated temperature control and audible alarms make sure ingredients remain in peak condition.
Personalising cocktails
Personalisation is the hallmark of a great cocktail. Take the mojito: it’s a classic, yet its variations—raspberry, passion fruit or custom creations—set bars apart.
Homemade syrups, individual to your establishment, elevate such drinks. Thermomixers, versatile devices that heat, mix and blend with precision, make it easy to craft syrups and other cocktail components.
And let’s not forget bitters—these small but impactful additions allow for endless customisation, balancing flavour and adding complexity to any cocktail.
Discover the future of mixology
These tools enable bars and restaurants to elevate the quality, creativity and excellence in cocktail creation. Highprecision tools like heated hot plate stirrers, centrifuges, vortex mixers, eyedroppers and many more can all add to mixologists’ repertoires.
Gem Scientific’s support also extends beyond equipment. It provides guidance and products to help professionals unlock new possibilities in cocktail crafting and devise ways to distinguish each establishment from the competition.
Elevate your cocktail creations and bring laboratory-level sophistication to your bar.
Download the free Gem Mixology brochure from Gem Scientific.
How a burst of colour can trade this spring
If you’re looking to enhance your trade and boost footfall this spring/summer, big and beautiful hanging baskets will help to draw customers in and increase spend.
And now is the time to start thinking about them, according to phs Greenleaf, which has been providing interior and exterior plants and landscaping services to the hospitality industry for over 25 years.
“A seasonal floral display outside your premise can help you stand out from the competition and improve customers’ perceptions,” said Stephen Dieppe,
Managing Director of phs Greenleaf.
“It’s a really easy and cost-effective way to improve your exterior appearance, set the tone for the customer experience and boost customer spend.
“There’s a lot of psychology behind why customers respond well to plants. Biophilia is the concept that human beings have an innate connection to nature.
can boost
Being with plants and nature is proven to make us feel calmer, happier and safer. “Attractive, thriving plants outside a premise gives the impression of a clean, healthy, natural environment – somewhere that people can thrive too – and this reassures and comforts customers and draws them in.
“Vibrant hanging baskets are the ideal way to harness the power of plants to brighten your exterior and keep it looking fresh all season. Installation is quick and easy, and so is maintenance.”
phs Greenleaf offers a range of pre-planted display hanging baskets, with something to suit every business.
Popular plants for spring/summer that feature in Greenleaf’s basket range include Petunia Surfina Purple, Fuchsia Buds of May Anthea, Petunia Surfina White, Surfinia Heavenly Blue, Lobelia Richardu, Surfina Hot Pink, Nepeta, and Geranium Zonals.
The team also offers a maintenance service to ensure baskets are kept looking their best all spring/summer long, including watering, de-heading, pruning and replacing plants if needed.
All phs Greenleaf basket liners are made from recyclable materials, including milk crates, and are recycled again at the end of the season. The baskets also boast an innovative design that reduces water loss as well as preventing over-watering.
Any green waste from the peat-free hanging baskets and containers will be turned into biofuel energy, helping phs Greenleaf save 136kg of C02 a year.
Find out more about phs Greenleaf’s hanging baskets here
Trafalgar St. Rockwell Bistro
The first stage in the
St. James unveils Bistro & Wine Bar the hotel’s £6m refurbishment
Trafalgar St. James, Curio Collection by Hilton – the 5* lifestyle hotel in central London, unveils the first stage of the hotel’s luxury refurbishment with the opening of the new Rockwell Bistro & Wine Bar and the fully redesigned lobby.
The all-new Rockwell Bistro & Wine Bar and lobby transformation are part of the hotel’s £6m renovation plan which sees the hotel elevating their premium offering with a full refurbishment of the ground and lower ground floors. The next phase of the renovation, due to be unveiled in February 2025, will see the hotel add six new suites to their offering.
Rockwell Bistro & Wine Bar is an all-day destination combining luxurious design features with a laid-back neighbourhood atmosphere. Rockwell offers guests a sumptuous day-to-night experience: beginning with breakfast and speciality coffee in the morning and through to the evening with a menu of all-day deli-style dishes and creative small plates. A carefully curated wine list promises to satisfy the curious and the connoisseur alike.
The redesigned lobby flows seamlessly into the elegant Rockwell where a fresh new interior has been designed by Design LSM, the awardwinning studio behind 100 Queen’s Gate, Curio Collection by Hilton. The contemporary, warm colour palette and plush furnishings give both spaces a soft glow, creating a sanctuary away from the bustle of the capital.
The new Spring Gardens Suites will offer guests a standard of premium experience, with their contemporary design and exclusive amenities. The warm and chic interior contrasts a palette of bold colours against natural tones of dark oak and rattan.
Federico Ciampi, London Cluster General Manager said of the renovations:
“We are excited to invite guests to join us at Rockwell Bistro & Wine Bar giving them a first glimpse into our luxury renovation project. The launch of the suites will set Trafalgar St. James apart as a top 5-star destination for both our hotel guests and visitors to the new Rockwell and The Rooftop.”
The six Spring Garden suites are in addition to the hotel’s current 131 bedrooms, including three iconic suites. Trafalgar St. James is also home to The Rooftop, one of London’s top skyline bars with incredible cocktails, stylish interiors and unbeatable views over Trafalgar Square and the London skyline.
The new Spring Gardens Suites will be unveiled in February.
Hotelier & Hospitality Design
AI and sustainability to redefine tourism five trends that will shape the future
Global tourism has continued its upward trajectory in 2024, breaking demand records worldwide. International tourism arrivals are expected to exceed 1.5 billion by the end of the year, driven by a strong recovery across all regions. Global tourism revenues are anticipated to surpass $2 trillion, reflecting the sector’s robust performance, according to projections based on data from the United Nations World Tourism Organization (UNWTO).
In this context of exponential growth, Les Roches, one of the top five specialised schools in hospitality management education globally, has identified the key trends that will shape the industry in the coming year, with technology serving as the main catalyst.
Carlos Díez de la Lastra, CEO of Les Roches, anticipates a turning point in the sector: “2025 will be marked by a growing concern for longterm sustainability and service quality, while the industry adapts to meet the demands of an increasingly discerning and conscious traveller.”
1. AI-driven sustainability becomes the new standard
Travellers are increasingly prioritising sustainability when choosing destinations and experiences, favouring those that respect the environment and promote social responsibility. In fact, 74% of global travellers are committed to reducing their environmental footprint, with 4 out of 10 considering ecological impact when planning their trips, according to the Energy Insight Report by Cepsa.
choosing to extend their stays to enjoy the destination in a more relaxed manner. This phenomenon enables individuals to balance productivity with downtime, creating a richer and more balanced travel experience.
In this context, AI is emerging as a transformative tool for the hospitality sector, optimising resource consumption and minimising waste. Through advanced technologies, such as AI-powered systems that analyse and learn from vast amounts of data, tourism and hospitality operators can enhance energy efficiency and manage resources in real time without compromising the quality and comfort of guest experiences.
2. Getaways designed to improve quality of life
In addition to choosing destinations that promote environmental well-being, tourists are increasingly opting for those that holistically prioritise their personal well-being. According to Hilton’s annual trend report, more than half of travellers are willing to invest in vacations specifically designed to improve their quality of life and extend their health.
AI, combined with smart devices, is transforming the wellness tourism industry by offering personalised programs based on individual health data and preferences. Wellness resorts and destinations will leverage these technologies to design tailored, unique experiences aligned with travellers’ desires to escape urban stress and immerse themselves in environments that foster mental and physical balance.
3. Bleisure: The fusion of work and leisure
Within these wellness-oriented getaways, a growing trend has emerged: bleisure, blending business and leisure. More professionals, after completing their work commitments, are
The flexibility of remote work has facilitated this shift, offering travellers the freedom to lengthen their trips and explore new places while maintaining professional performance, which not only addresses the need for personal well-being but also encourages a more sustainable form of tourism. By allowing longer stays, bleisure helps reduce the pressure on traditional tourist hotspots, balances demand and promotes more distributed and mindful travel.
Bleisure aligns with the trend of slow and sustainable travel, emphasising a slower and more deliberate pace. Instead of frequent travel, tourists opt for more immersive, extended experiences, delving deeper into destinations. In addition to fostering a more thoughtful connection with local cultures, this type of tourism reduces the environmental footprint by limiting travel frequency and embracing a more respectful approach to destinations.
4. The creation of memories
The “experience economy” continues to gain momentum, marking a significant shift in global tourism trends. Instead of accumulating material possessions, consumers seek experiences that allow them to create lasting memories. This transformation is particularly evident among the younger generations, who prefer activities that go beyond merely enjoying a destination.
According to the ‘Changing Traveller Report 2025’ by SiteMinder, nearly 2 out of 3 travelers are now more inclined to travel for live events, reflecting the growing importance of experiences as an integral part of travel.
tourism in 2025: Les Roches reveals future of the industry
From interactive exhibits to temporary installations in hotels or urban spaces, the combination of tourism and art is becoming a major attraction for tourists. Hotels are positioning themselves as creative hubs, not only hosting art but also promoting cultural heritage preservation. By integrating art into their offerings, these spaces provide guests with immersive experiences while enhancing their stay.
5. Education and talent development: The key to an evolving industry
To address the challenges of an increasingly sophisticated tourism industry, de la Lastra emphasises the importance of a highly skilled workforce:
“We must deliver high-quality service that not only meets but exceeds travelers’ expectations. To achieve this, it is essential to have specialised, flexible professionals who excel in both traditional service competencies and advanced technological tools.”
In this regard, he adds: “At Les Roches, we remain attuned to industry changes and aligned with its needs through strategic partnerships with key players. We continuously adapt our programs to prepare future professionals capable of meeting the demands of an ever-evolving industry.”
The institution has recently launched several specialised programs, including a Bachelor of Science (BSc) in Sports Business Management, designed to prepare students for leadership roles in emerging areas such as sports tourism, which now accounts for approximately 10% of global tourism, according to the UNWTO.
Another new offering for 2024 is the launch of the Diploma of Advance Studies in Cruise Line Management, a pioneering program developed in collaboration with Silversea. This program responds to the growing demand for professionals specialised in the luxury cruise sector.
Les Roches and CHTA Education Foundation open applications for 2025 Caribbean Hospitality Professional Development Program
Meanwhile, in a separate story, Caribbean hospitality employees are invited to apply for admission to the 2025 Caribbean Hospitality Professional Development Program sponsored by Les Roches Global Hospitality Education, one of the world’s leading hospitality business management schools, and the Caribbean Hotel & Tourism Association Education Foundation (CHTAEF).
This transformative program has become a cornerstone for professional growth in the region’s thriving tourism sector, equipping supervisors and managers with the tools to accelerate their journey toward senior leadership roles.
“Les Roches is once again honoured to partner with CHTAEF for the fourth consecutive year on this impactful initiative,” Carlos commented. “With over 100 participants from 15 Caribbean islands, the program has already fostered a community of skilled professionals driving the region’s tourism excellence. Together
with CHTAEF, we aim to continue empowering Caribbean talent and supporting a sustainable, resilient future for the region’s hospitality industry.”
The six-month program is designed to be pursued alongside participants’ current roles, requiring a commitment of 12-15 hours per week. It combines virtual and experiential learning in areas such as hospitality operations, revenue management, marketing, sustainability, and leadership. Graduates emerge with advanced skills tailored to meet the evolving demands of today’s global tourism market.
Karolin Troubetzkoy, Chairperson of CHTAEF, said: “As Chairperson, I am profoundly proud of the significant impact our Professional Development Program has had on shaping the careers of Caribbean hospitality professionals. This initiative not only highlights the talent within our region but underscores our commitment to nurturing that talent into leadership. By collaborating with Les Roches, we ensure our participants are equipped with world-class education and skills necessary for the ever-evolving demands of the global hospitality industry.”
Scholarships supporting access to excellence
The program offers financial assistance in the form of scholarships, ensuring accessibility to talented individuals across the Caribbean. Since its inception, the program has provided life-changing opportunities for participants like Tamar Severin, who is currently completing her Executive Master’s in International Hotel Management at Les Roches.
Tamar explained: “Les Roches University has given me the opportunity of a lifetime – an experience I never thought possible. In my wildest dreams, I could have never imagined pursuing a Master’s degree, especially, coming from a background without a Bachelor’s degree (despite my 24 years of hospitality experience). This journey has been nothing short of a transformation as Les Roches not only opened its doors for me, but also provided the tools and guidance I needed to thrive academically and professionally.
“The rigorous curriculum and industry-focused approach have challenged me in the best way, enabling me to step out of my comfort zone and embrace new concepts, skills, and perspectives. As the student in the Master’s program, I have gained a deeper understanding of hospitality, industry, developed innovative thinking and acquired advanced management skills that I know will shape my career.”
Who should apply?
Candidates must have at least five years of experience in hospitality, including one year in a supervisory role. Employer endorsement is required to participate, and applicants must be able to finance the remaining program costs after scholarships are applied. The deadline for applications is 28th February 2025, with a program start options on 31st March or 12th May 2025.
For more information and to apply, visit: Les Roches - CHTA Executive Scholarship.
GAIA partners with Caudalie for Valentine’s Day
Transport to the Grecian islands this Valentine’s Day at GAIA, the Greek-inspired Mayfair restaurant, for an evening full of passion, filled with love and beauty.
Exclusively for the occasion, GAIA have partnered with Caudalie, the French brand that embodies an effective and clean approach to skincare, to create a memorable and romantic evening. Each female guest will be gifted their bestselling Beauty Elixir as a token of dedication to love.
Diners can indulge in the Valentine’s Day menu against the ambient setting which will be adorned with vibrant roses for the evening, creating a colour palette of love. Each dish tells a story, full of luxurious flavours and decadent ingredients such as Oysters, Tuna Caviar, Lobster Salad and GAIA’s signature Chocolate Mousse, all made for sharing. Dishes can be paired with the choice of Ruinart Rose or a non-alcoholic alternative to further enhance the romance.
For one night only, GAIA will offer a limited-edition chocolate bar, where one lucky couple will take the chance of discovering a golden ticket inside, winning a complimentary lunch or dinner at GAIA. Marking the occasion, there will be a live DJ performing throughout the evening bringing beats of love to the Mayfair spot.
Please let me know if you’re able to feature GAIA in any Valentine’s Day roundups or most romantic places to dine pieces.
GAIA Restaurant
50 Dover St
W1S 4NY
London
Reservations
+44 20 3961 0000
reservations@gaia-london.uk
www.gaia-london.uk
Caudalie
Laundry Processes Key Considerations
An efficient, methodical and thorough laundry process is critical in a hotel setting. Not only do guest-facing flatworks like sheets, towels and robes need to be laundered to a high standard, but there is a whole range of other factors to consider – from infection control to the cleanliness of items used by hotel staff (uniforms, tea towels, and cleaning sundries to name but a few).
Which garments require regular laundering in hotels?
Even in the smallest boutique hotels, the amount of dayto-day laundering required can come as a surprise. There’s a whole variety of fabrics, garments and flatworks to get through, so hotels will require a robust commercial laundry setup that can cope with high-volume loads.
For the sake of clarity, here’s a complete look at all the items that come through a hotel laundry’s doors on a near-daily basis:
• Flatwork: This includes sheets, pillows, linen, bedding, tablecloths, napkins and tea towels.
• Terry fabrics: Including towels, bathmats, dressing gowns, robes and spa-related accessories.
• Personal clothing: From guest attire to staff uniforms, clothing forms a significant part of the laundry load for many hotels.
• Cleaning sundries: Cloths, rags, dusters, towels, and mop heads must all be laundered regularly to ensure that the highest levels of cleanliness and hygiene are adhered to at all times.
Things to consider when managing a hotel laundry
Given the unique requirements and challenges associated with hotel laundries, it’s vital that managers consider all elements when planning, budgeting for, and managing laundry facilities day to day. So, what should they account for?
Here’s an overview of the key considerations hotel laundry managers need to be aware of…
Hotel location, size, type and rating: Laundry facilities are dictated by a hotel’s size, type, location and rating. For instance, a four-star establishment near the coast will have significantly different laundry requirements than an affordable, inner-city hostel. As such, laundry managers should carry out a full requirements assessment to ensure they allocate enough staff and resources to the type of laundry their property needs.
Contamination and infection control: With a considerable turnover of guests and visitors, hygiene and infection control are of the essence in hotel laundry facilities. Much like in care homes and hospitals, it’s essential that contaminated items are kept entirely separate from freshly laundered items, whilst ‘Dirty’ and ‘clean’ laundry zones are vital to ensuring this.
Building layout: The location, size and shape of the laundry room has an influence on which commercial or commercial washing machines, tumble dryers and professional irons are installed. Larger laundry rooms may have the luxury of bigger equipment and an optimal layout for operatives, whilst smaller sized laundry facilities may opt for space-saving or stackable laundry equipment.
Transportation and processing: Dirty garments and fabrics must be transported to the laundry facility as quickly as possible so as to avoid contamination, uphold hygiene standards, and maintain peak levels of service and a positive guest experience. Consider the processes involved along with the timings and routes, so that staff can transport items to the laundry with minimal disruption.
We hope this guide has shone a light on the basic processes and considerations associated with hotel laundry facilities. If you’re interested in hotel-ready professional laundry appliances, take a look at our complete range of commercial laundry equipment
Processes in Hotels: Considerations and Processes
Bespoke
The Global Scent Couturier Unveils Luxury Hospitality Innovations with Bespoke Scents and an Eco-Friendly Ancillary Line
MAISON 21G redefines luxury hospitality by creating bespoke scent identities and expanding into full-scale product development and branding tailored to each industry. From scent design to ecoconscious ancillary lines, MAISON 21G showcases the transformative impact of scent.
MAISON 21G has established itself as the premier “Scent Couturier” globally, specialising in crafting unique scent identities and eco-friendly scented products. By collaborating with iconic brands worldwide, they create immersive and memorable experiences that enhance the storytelling and values of each brand and align with sustainable luxury principles. With headquarters and unit of production based in Singapore, MAISON 21G has expanded into key markets across the Middle East, China, South East Asia, Europe, and the USA, revolutionising the scent design approach coupled with tailored product development of scented products for luxury brands that reshape both scent marketing and the guest experience.
Singapore - Crafting Signature Experiences with Leading Hotels
Mandarin Oriental Singapore Hotel stands as a testament to be the first client beginning of this year having undergone a complete scent design transformation, creating a bespoke fragrance that reflects its values and heritage for their new re-opening. This collaboration included a range of scented products, such as reed diffusers, various sizes of perfumes, and candles. Utilising advanced micro-diffusing techniques, the scent is seamlessly integrated throughout the hotel, including outdoor pathways, providing guests with an immersive sensory experience from the moment they arrive “Mandarin Oriental’s decision to embrace a full 360-degree scent design reflects their deep understanding of scent as a powerful dimension of brand experience,” says Johanna Monange, Founder and CEO of MAISON 21G. “They recognize that a carefully crafted scent journey enhances every guest touchpoint, creating an atmosphere of elegance and connection. We are thrilled to collaborate on this immersive olfactory design, ensuring that the essence of Mandarin Oriental resonates beautifully throughout their spaces.”
Marina Bay Sands (MBS) Singapore, a valued long-term partner of MAISON 21G, consistently reorders bespoke pillow mists, energizing room sprays, bath oils, and reed diffusers for every suite and bedroom. This collaboration significantly enhances the guest experience, reflecting MBS’s understanding of the impact scent has on visitor satisfaction. Furthermore, for MICE events at MBS, MAISON 21G has developed a collection of mini scents as thoughtful gifts, enriching the sensory experience at every interaction throughout the hotel.
Middle East: Luxury Scenting 360 Design for Hospitality Venues
MAISON 21G, known for its agility, swiftly developed a comprehensive wet and dry ancillary line to partner with brands. Recognizing a growing demand for unique fragrances, the brand expanded into the Middle East, providing a comprehensive 360-degree scent design. This expansion allows MAISON 21G to deliver tailored olfactory experiences that resonate with luxury hospitality brands looking to elevate their sensory offerings.
Paris Society has partnered with MAISON 21G to create an enchanting bespoke scent for their newly opened beach clubs, Gigi Dubai and Maison Revka. Set in Dubai, the vision for the beach house merges luxury living with a coastal paradise, offering guests a serene sanctuary. The distinctive olfactory signature becomes integral to the beach club’s identity, crafting an immersive atmosphere that fosters deep connections with the coastal environment. From the moment guests arrive, they are greeted not only by the chic exterior but also by a scented outdoor pathway. MAISON 21G has meticulously curated an exquisite range of bespoke ancillaries, from bathing essentials like shampoo, body wash, conditioners to cooling face mists to coastal-inspired sunscreens, enhancing the overall guest experience.
Building on the successful collaboration between Paris Society and MAISON 21G, the Rikas Group in Dubai sought to create bespoke scents for their beach restaurants, including La Cantine, Twiggy, Tagomago, and Kyma Beach Clubs. Each venue received a unique scent design tailored to its specific vision and requirements, which evolved into a complete line of bespoke beach ancillaries featuring perfumes, candles, lip balms, reed diffusers, and more. Each product was meticulously designed to align with the unique branding guidelines of each restaurant, ensuring a tailored olfactory experience that reflects their individual aesthetics. This initiative underscores the Rikas Group’s recognition of scent’s power to enhance the beach club experience and leave lasting impressions on guests.
As MAISON 21G established itself in Dubai, MJS Holdings in Riyadh recognized the potential of scent services for their restaurants, La Perruche and Il Baretto. In a competitive global restaurant landscape, innovative approaches like scent design can help brands stand out. MAISON 21G developed a complete line of hand soaps, hand lotions, sanitizers, and wrapped towels tailored to align with each restaurant’s branding. This partnership exemplifies how thoughtful scent experiences can enhance a restaurant’s identity and create memorable connections with guests.
MAISON 21G collaborated on the eagerly awaited opening of the Chedi Hegra Hotel of GHM group in AlUla, Saudi Arabia, nestled within a UNESCO World Heritage Site, alongside the GHM Group. The partnership includes scent design services, bath salts, bespoke candles, and reed diffusers, culminating in a VIP gift scent kit that evokes the spirit of desert expeditions. This initiative highlights Maison 21G’s commitment to enhancing the allure of the Saudi desert with innovative and sustainable scent solutions.
China and Beyond: Expanding in the Asia Market
MAISON 21G has successfully expanded its operations into China, establishing B2B partnerships with Kimpton properties to develop a comprehensive ancillary line. This collaboration includes bespoke scent design and a full range of wet amenities, such as shampoo, conditioner, shower gel, hand lotion, and elegant candle gift sets for VIP guests. Additionally, MAISON 21G is forming its presence in Vietnam, where it is currently developing pillow mists for the Alos Hotel des Arts from Accor. These initiatives highlight MAISON 21G’s commitment to creating sophisticated scent environments tailored to the luxury hospitality sector all around the globe.
USA, UK and Europe: Leading with Sustainability and Sophistication
MAISON 21G has successfully expanded its international footprint into the US and Europe. In the UK, the brand partnered with Williams Racing to create a luxurious gift set featuring reed diffusers, car diffusers, and candles with their own bespoke scent. In the US, Magnifica collaborated with MAISON 21G to develop refined reed diffusers for VIP guests in luxury properties. Additionally, in Germany, MAISON 21G worked with WALD.WEIT Rheingau Hotel & Retreat to provide a comprehensive 360-degree scent design, enhancing the villa and retreat spaces for an unparalleled luxury experience.
MAISON 21G stands at the forefront of the luxury scent industry, redefining the sensory landscape across the globe. From the bespoke fragrance transformations at renowned hotels to tailored scent experiences in upscale restaurants, the brand’s commitment to sustainability and innovation is evident in every collaboration.
Johanna Monange expressed her enthusiasm, stating, “Drawing on over 25 years of experience in scent design and product development, I leverage my expertise to create distinctive olfactory experiences that resonate with iconic brands around the world. I am passionate about transforming a brand’s essence into a fragrance that not only amplifies their identity but also fosters lasting emotional connections with their audience.”
By partnering with MAISON 21G, companies benefit from the expertise of head perfumer Johanna Monange, ensuring each fragrance authentically embodies their brand identity. Together, they create immersive environments that enhance guest engagement and leave a lasting impression, showcasing the transformative power of scent in luxury hospitality and beyond.
Valentine’s Day Room and
art’otel London Hoxton is inviting couples to celebrate Valentine’s Day with its exclusive ‘Romance Reimagined’ package, specially curated Valentine’s menu at The Brush Grand Café and movie packages for the ultimate date night in the heart of East London.
Romance Reimagined’ Package Includes:
• Overnight stay in a uniquely designed room
• Breakfast for two
• Bottle of champagne upon arrival
• Room upgrade (subject to availability)
• Late checkout
• Art tour of the hotel
• Personalised romantic surprise
Guests can book their stay here
On February 14th and 15th, art’otel’s in-house restaurant, The Brush Grand Café is presenting a specially curated Valentine’s menu by Executive Chef Ryan Matheson. Highlights include:
• Tartlet of hand-picked crab with creamy avocado, zesty lime, and a hint of chili
• Pan-roasted Charolais beef filet
• Warm chocolate fondant served with passion fruit sorbet and adorned with rose leaves
For those seeking an exceptional dining experience, the Valentine’s Day Set Menu is available for £90 per person on February 14th and 15th.
Guests can also choose from the movie packages for the ultimate date night:
• Dinner & Movie Package (£110 per person): Chef’s selection Valentine’s menu, a cocktail, and popcorn during the screening. Available on February 14th and 15th.
• Cocktail & Movie Package (£25 per person): Valentine’s cocktail and popcorn paired with a selected film. Available on February 14th, 15th, and 16th.
artotellondonhoxton.com
Dining Package at art’otel
Make Valentine’s evening extra special with handcrafted Caorunn cocktails
Tired of chocolate and roses? Shake things up this Valentine’s Day with a selection of cocktails made to impress, using the awardwinning Caorunn Gin hailing from the Scottish Highlands.
This handcrafted small-batch gin is infused with five locally foraged Celtic botanicals and six traditional gin botanicals, all brought together in the world’s only working Copper Berry Chamber for maximum flavour!
Whether your date loves a classic cocktail - or you’re looking to impress with something a little more extravagant - these delightful Valentines Day tipples are the perfect way to mark a romantic occasion!
Fresh Raspberry Clover Club
The bunch of flowers you gifted will wilt, but your date will remember the delicate, floral flavour profile of the Fresh Raspberry Clover Club forever! A unique take on a well-loved classic, this cocktail combines dry vermouth with the carefully crafted tartness of raspberry and rowanberry found in Caorunn’s Scottish Raspberry Gin.
Ingredients
• 50ml Caorunn Scottish Raspberry Gin
• 3 x fresh raspberries
• 15ml dry vermouth
• 10ml lemon juice
• 15ml sugar syrup
• 15ml egg white (vegan alternative: chickpea brine)
Method
1. Muddle raspberries and sugar syrup in a shaker.
2. Add the remaining ingredients with ice and shake until chilled before double straining into a glass.
3. Garnish with a skewered raspberry.
Pink Lady Spritz
Still parched? Add some elegance to the evening with the delightfully refreshing Pink Lady Spritz, a crisp and vibrant cocktail topped with a red apple ‘rose’ garnish. The delicate citrusy flavour allows the subtle juniper spice of Caorunn Classic to shine, making this the perfect Valentine’s Day refreshment.
Ingredients
• • 50ml Caorunn Gin
• • 25ml Pink Lady cordial* (or cloudy apple juice)
• • 20ml lime juice
• • Top with soda water
• Method
1. 1. Build and top with soda water
2. 2. Stir over ice
3. 3. Finish with rolled red apple peel with mint leaf garnish
*To make Pink Lady Cordial, chop 4 apples, and simmer in a pan with 1 litre of water for 10 minutes. Strain and combine 2 parts of the liquid to 1 part sugar, with the juice of 3 limes. This ingredient will keep for 1 week in the fridge.
Caorunn Gin is available to buy via Caorunn’s website (RRP: £30).
The Floradorable
If you want the night to last, you might want a longer drink. Try The Floradorable, a delicious and aromatic take on a Highball using fresh ginger which perfectly accents the tartness of fresh raspberry.
Ingredients
• 50ml Caorunn Scottish Raspberry Gin
• 20ml lime juice
• 20ml raspberry & ginger syrup*
• Top with soda water
Method
1. Shake all ingredients excluding the soda water.
2. Strain into a tall glass over ice.
3. Top with soda water and stir.
4. Garnish with an edible flower and lime twist
* Combine equal parts raspberry jam, ginger conserve and hot water in a pan and heat until dissolved. Once cooled, strain the raspberry and ginger syrup and store in the fridge for up to 1 week.
Recommended Suppliers
Cafe Culture
Suppliers to the outdoor catering trade of quality products
Tel: 01733 297580
Web: www.cafeculture.biz
Email: sales@cafeculture.biz
Pro Auction
Pro Auction has a long history of helping both corporate and private clients source and sell valuables across the UK and internationally.
Tel: 01761 414000
Web: www.proauction.ltd.uk
Email: info@proauction.ltd.uk
Scooms
Scooms specialises in eco-friendly, sustainably sourced bedding, focusing on luxury Hungarian goose down duvets, pillows, and soft Egyptian cotton linens.
Tel: 020 7164 6045
Web: www.scooms.com
Email: sleep@scooms.com
Templetons Ltd
Thanks to more than 30 years of experience in the industry, we know the importance of keeping it clean. Our professional and approachable team of experts can deliver a personalised service that’s tailored to your unique requirements and budget
Tel: 0208 645 6450
Web: www.templetonsltd.co.uk
Caffia Coffee Group
A dynamic family-run supplier of commercial coffee machines all over the UK with central London and Scotland showrooms, we offer a broad range of 16 espresso coffee beans, filter coffees and ancillaries and barista training for staff’
Tel: 01324 617618
Web: www.caffia.com
Email: sales@caffia.com
Suppliers
To see all of our recommended suppliers click here
Myth Drinks Ltd
Our award-winning non-alcoholic spirits and ready to drink cocktails are crafted with zero alcohol, making them perfect for any occasion.
Tel: 07967 158116
Web: www.mythdrinks.co.uk
Email: info@mythdrinks.co.uk
It’s Lolly
Increase your efficiency and profitability using our latest innovations, from EPoS to Robots. We combine AI and software to create tech that scales with your business, integrated into one powerful platform.
Tel: 0800 038 5389
Web: www.itslolly.com :: Email: enquiries@itslolly.com
Alexander Rose
Alexander Rose was founded in 1994 with the goal of providing highquality, durable, and stylish garden furniture to the UK market.
Tel: 01444 480 212
Web: www.alexander-rose.co.uk
Email: mike.brand@alexander-rose.co.uk
Panificio Italiano
Panificio Italiano, London’s premier wholesale bakery and wholesale bread supplier, provides hotels across the UK with fresh, authentic Italian bread.
Tel: 01753 652 888 :: Web: www.panificioitaliano.co.uk
Email: sales@panificioitaliano.co.uk
BBP Marketing
BBP are recognised as the leading UK manufacturer of reusable drinking glasses. We have a large range of styles & sizes and continually expand our range in order to fulfill our customer’s requirements.
Tel: 01924 480393 :: Web: www.bbpmarketing.co.uk
Email: info@bb-plastics.co.uk
Beauty, we appreciate, is in the eye of the beholder.
Craftsmanship, we sense, is in the hand of the maker.
British pedigree in every detail – even to the choice of colour nish and trim. The fusion of style, technology &
Perfection, we experience, is in the Fracino bespoke studio.