seeing the customers at all. Any way each customer wished to do business was granted, leaving the business, itself, affected by nothing more than an expansion of folks with real needs. Courtesy, exactly as the name implies, had long picked up and delivered vehicles. So, in this unprecedented time, they increased valet drivers while remarkably increasing employees. Like so many imaginative and ingenious solutions surfacing across the board, Jerry, too, wants many of them to remain far after the pandemic is gone. With all three occurrences, Jerry and Diane are left with nothing more than gratitude, empathy, and a restored faith in what they have accomplished—and what they are on the brink of concluding. As the conversation moved forward, so did Jerry with the biggest smile ever announcing, “We have our permits now!” Immediately following, Diane chimed in, “Jerry’s ready to go!” The couple took a moment and reflected on the fact this is a milestone for them—the next chapter as they have reached the moment of groundbreaking of the entire development. They could not be more hyped than the reality that the entire Northstate will be faced with the best source, the newest facilities, and most conveniences imaginable. The amenities will be palpable: including a car wash and detail center, fast lube service, a paint and body shop, and full glass availability. Most importantly, each brand—BMW, Buick-GMC, Cadillac, Mercedes-Benz, 46
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Subaru and Volvo—will have their own unique showroom. Each showroom will display eight cars with delivery centers and lifestyle boutiques, all under the 115,00 square feet of the total facility. More importantly, and with a keen eye on the future, they are also ensuring full electrification abilities. Jerry emphasized, “The entire goal is to bring this state-of-the-art dealership to all of the communities in the Northstate so they no longer have a reason to go to any other municipality to purchase or service a car or truck.” The future Courtesy Automotive Center is willing to do anything to ensure the best experience for every consumer. Jerry remains adamant, “The customers must: experience it, feel the difference, and only then will we have arrived.” All unforeseen obstacles aside, each chilling and unfortunate event only makes the end result worth the wait when each customer, returning and future, gets the full feeling that it is truly worth the wait. Just like Jerry and Diane envisioned six years ago.
