Empowering men and women to impact urban communities National Association of Urban Etiquette Professionals Basic Etiquette/Protocol Instructor’s Certification
Certification Manual
Onsite Instructor’s Welcome Packet National Association of Urban Etiquette Professionals
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National Association of Urban Etiquette Professionals
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THE ETIQUETTE PROFESSONAL’S BASIC ETIQUETTE/PROTOCOL CERTIFICATION ABOUT NAUEP The National Association of Urban Etiquette Professionals (NAUEP) is dedicated to empowering men and women who desire to impact the urban community through etiquette. Through a culturally sensitive curriculum and ongoing training and support, NAUEP is becoming one of the fastest growing professional associations for urban etiquette professionals.
Welcome to your Onsite Certification It has been such a pleasure getting to know you as you have made the decision about which Certification company you would use to grow your etiquette business. NAUEP is excited to work in partnership with you to develop your etiquette skills as you seek to grow your etiquette business.
Etiquette Certification Breakdown The NAUEP Etiquette Certification including five core classes which are as follows: Dining Etiquette Part I, Dining Etiquette Part II, Image Etiquette, Introductions and Greetings, and finally Public Speaking Etiquette. We are excited to welcome you on the national level, and am excited about the next step in your empowerment. Blessings, Lady Trenette Wilson and National Training Department
NAUEP BASIC ETIQUETTE/PROTOCOL CERTIFICATOIN
National Association of Urban Etiquette Professionals
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THE ETIQUETTE PROFESSONAL’S BASIC ETIQUETTE/PROTOCOL CERTIFICATION Segment I: Etiquette Instructor’s Introduction History of NAUEP About the Founder UrbanGirlz.org Segment II: Dining Etiquette (Part I) Formal and Informal Table Setting Basic Utensil Identification Basic Table Etiquette Do’s and Don’ts During Dinner Segment III: Dining Etiquette (Part II) Hard to eat foods Restaurant Staff Special Dinner Parties and Services Identifying Fine Dining Foods Segment IV: Dinner Planning and Preparation Guest behavior or during dinner Developing Guest List and Seating Charts Host Etiquette Skin and Nail Care Developing your own style
NAUEP BASIC ETIQUETTE/PROTOCOL CERTIFICATOIN
Segment V: Introductions and Greetings Greetings and Introductions Using Titles (Mr. Mrs, Miss, etc.) Online Communication Etiquette Segment VI: Image Etiquette Standing, Walking, and Sitting Grooming Grooming Skin and Nail Care Developing your own style Segment VII: Building your Etiquette Business Developing your Business Plan Developing your Marketing Strategy Networking and Relationship Building BONUS: Speaking Etiquette Steps to organizing a Speech Common Speaking Mistakes Tips to Connecting to the Audience Non-verbal Communication
National Association of Urban Etiquette Professionals
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THE ETIQUETTE PROFESSONAL’S BASIC ETIQUETTE/PROTOCOL CERTIFICATION . Section Objectives After studying this section, you will…
Understand the breakdown of the Basic Etiquette/Protocol Certification.
Be familiar with duties, interests and qualifications of Certified Etiquette Professionals.
Understand the framework which developed this curriculum.
Know the history of etiquette. Know how to achieve Course goals and objectives.
NAUEP BASIC ETIQUETTE/PROTOCOL CERTIFICATOIN
INTRODUCTION
National Association of Urban Etiquette Professionals
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. Certified Etiquette Instructors Certified Etiquette Instructors provide etiquette instruction for participants of churches, schools, businesses, and community organizations who are seeking to increase their social skills and knowledge. Those individuals seeking to run their own etiquette business have a rare opportunity to meet a growing demand for etiquette instruction in the urban community. Common etiquette rules have diminished in society, and in the urban community, rules that were always obeyed but never spoken have been slowly losing their regard. Social class is not the focus of this curriculum, instead it is much more focused on the practical skills needed for urban youth to increase their self-esteem, feel comfortable in all types of social settings, and reach their full potential. NAUEP contracts with Certified Etiquette Instructors to provide classes for youth participation in local agencies by providing booking opportunities and National training support to NAUEP Certified Etiquette Instructors. In addition to contracting with NAUEP, Etiquette Instructors also have the opportunity to grow their consulting business by building relationships and conducting classes.
NAUEP BASIC ETIQUETTE/PROTOCOL CERTIFICATOIN
National Association of Urban Etiquette Professionals
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NAUEP Certified Etiquette Instructor Consultant POSITION: NAUEP Certified Etiquette Instructor REPORTS TO: National Etiquette Director RESPONSIBILITIES: Responsible for conducting etiquette workshops in schools, churches and community organizations in their local community. Responsible for completing monthly payment vouchers. Responsible for presenting yourself in a public setting in a professional manner. Responsible for submitting photos, bios and reports to the national office detailing program participation and effectiveness. Responsible for continuing etiquette training and development of social etiquette skills. Represent NAUEP during media interviews, and in the public. TIME REQUIRED: Flexible Participate in the Etiquette Instructor Certification. Presentation time is 2 ½ hours. Includes weekdays, evenings, and weekends depending on scheduling. Additional program activities may require additional time. QUALIFICATIONS/SKILLS: Must be able to work with all levels of the public. Must possess excellent verbal and written communication skills. Must be a strong leader and have some supervisory background. Must work will with girls and teens. Must have excellent public speaking and organizational skills. Sales Experience.
NAUEP BASIC ETIQUETTE/PROTOCOL CERTIFICATOIN
National Association of Urban Etiquette Professionals
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Instructor’s Manual Four Components
The Introduction Five Core Etiquette Workshops Business Development Workshop The Appendix Each chapter ends with selfevaluation
NAUEP BASIC ETIQUETTE/PROTOCOL CERTIFICATOIN
National Association of Urban Etiquette Professionals
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NAUEP Etiquette Workshop Goals and Objectives The NAUEP Etiquette Workshops have three core goals. Specific objectives for each of these goals are as follows:
Goal 1: To increase basic etiquette knowledge Specific objectives are to increase students’ basic knowledge of etiquette, its meaning as well as applications. At the conclusion, students will be able to walk away with an awareness of basic social etiquette.
Goal 2: To Improve self-esteem Low self-esteem is the fundamental reason girls get involved in at-risk behavior. Building the self-esteem of young women is the fundamental objective of the urban etiquette initiative. Students will be able to adapt in all types of settings and therefore, feel more favorable about themselves.
Bringing “Urban Swag,” to Etiquette
Goal 3: To increase social development Specific objectives are to increase community awareness and involvement, and also to change self-focused behavior into community concern and participation due to increased confidence in different types of social settings.
NAUEP BASIC ETIQUETTE/PROTOCOL CERTIFICATOIN
NAUEP is unique in that it includes domestic etiquette instruction while integrating a sensitivity to the urban culture.
National Association of Urban Etiquette Professionals
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HISTORY OF ETIQUETTE Etiquette Origin
Etiquette did not begin in America, but as many U.S. customs do it began in Europe. Originally it was developed to help society live together peaceably. Between 1500 and the 1900’s students actually took a class on etiquette as a part of their curriculum. Students learned basic manners, proper behavior and responses to those in authority and much more. Where does the actual word “etiquette” derive? “King Louis XIV had drawn up a daily function, giving time, place and proper dress. It was posted at Versailles as an “etiquette” (spelled with an accent on the first e) – a French word meaning “ticket” – to help the nobles know what to do. It brought order to court society, and the code of behavior was adopted by the courts of other nation’s monarchs.” (Source: The World Book Encyclopedia, 2000) The idea of etiquette goes back to a time when people wanted to live together harmoniously. Because they were establishing communities and living in groups, standards of behavior became crucial.
NAUEP BASIC ETIQUETTE/PROTOCOL CERTIFICATOIN
First book written by an African American about Etiquette Edward S. Green. National Capital Code of Etiquette. Washington: A. Jenkins Co., 1920.
National Association of Urban Etiquette Professionals
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. Certified Etiquette Instructors Let’s Get Started…. The first step to your onsite training is familiarizing yourself with a brief overview of etiquette. Below are some great links to etiquette videos online. They are short and to the point. Dining Etiquette Part I Watch: http://www.youtube.com/watch?v=PZ_7mrszQIQ Dining Etiquette Part II Watch: http://www.youtube.com/watch?v=KaTIOxp7ZPA&feature=related Image Etiquette Watch: http://www.ehow.co.uk/video_4985581_black-tie-dress-etiquette.html Public Speaking Etiquette Watch: http://www.youtube.com/watch?v=1nXhAjuICTA Introductions and Greeting Watch: http://www.youtube.com/watch?v=GqQYS50TyfM&feature=related
NAUEP BASIC ETIQUETTE/PROTOCOL CERTIFICATOIN
National Association of Urban Etiquette Professionals
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THANK YOU… For reviewing the Onsite Instructor’ Welcome Packet.
NAUEP BASIC ETIQUETTE/PROTOCOL CERTIFICATOIN