INSURANCE PROFILES - MAY 2023

BRENT LOVELL SHELTER INSURANCE ®

There are a lot of things that go into being a top-level insurance agent. A solid suite of insurance products, a caring compassionate attitude, and the willingness to stand by customers when they are needed most all add up to an agent you can count on, come what may.

Shelter Insurance® agent Brent Lovell is one such resource. An industry veteran with more than two decades of experience, he’s trusted by generations of clients insuring their home, life, auto, renters, boat, ATV, new commercial construction, RV, and farm.

But for as important as quality insurance products are, they pale in comparison to the personal attention and responsive customer service Brent delivers to every customer, in every situation, every time. “People count on me, and I want them to know that I will be there when they need it most,” he says. “If there’s one thing I’d want

someone to know about me in my work, it’s that I value relationships. That’s what it’s all about, relationships and service and doing right by the policyholder. That’s what I am here for and that’s what I love most about this business.”

Having lived his entire life in the area, Brent understands the needs of hard-working people who make their living and raise families in the River Valley. He takes the time to really get to know his clients, to better serve their insurance needs. And when he gains a new customer, he gains them for the best of times and the worst of times.

“My commitment to helping our customers does not stop when they sign their policies. I make sure they know they can contact me at any time,” he says. “I've served customers for many years and helped generations of families get the right coverage at the right price. But the most satisfying part of this business is always going to be helping people recover from what life throws at them.

“That’s not something you can just say, you have to show up and we continue to be successful in this market because we’ve shown up when our clients need us the most.”

ELIZABETH JOHNSON AGENCY

The phrase “What you don’t know CAN hurt you,” drives Elizabeth Johnson to always do better for her clients.

“Insurance is often an afterthought, and the focus is frequently on saving money or getting the minimum required coverage,” she says. “As an agent, I couldn’t sleep knowing a client discovered they had too little coverage when it was too late. How devastating to find out after a tornado blows through their neighborhood or a pandemic takes away a loved one. That’s not happening to a client on my watch.”

Elizabeth has over fifteen years of insurance experience and has owned the Elizabeth Johnson Agency for six years. “I have the knowledge and experience to help people better understand their coverage options, whether that's auto, home, renters, life insurance, business insurance or one of the many other products I offer,” she says. “I ask questions and am thorough because it’s a big responsibility to be part of that process and these decisions.

“I am honored that people trust me to help them make the right decision for their family. I take this responsibility very seriously, and I try hard to help make insurance less overwhelming by listening and going at their pace.”

For Elizabeth, there is no such thing as a small incident when it comes to protecting her clients’ lives, businesses, and the things they value. “Big or small, they get our help, even after-hours and on the weekends,” she says. “We also have a network of trusted contractors and can connect them with clients quickly. I not only want to make insurance easy and understandable, but also give people over-the-top personalized service to show I care. Being trusted to help my clients in various ways is what we’ve built our reputation on, and it’s what we’re known for in the community.

“I chose to open an insurance agency because I’ve always been interested in insurance. Owning an insurance agency is my way to ‘be there’ and make sure my clients are protected. Being able to say ‘Yes, you’re covered,’ is a priceless feeling when a client needs some good news during a bad situation. I chose Farmers ® because of their outstanding claim handling reputation and the variety of products available. For example, one thing I’m surprised about is how few people know that Farmers offers life insurance, which is my specialty.”

Elizabeth is not only passionate about protecting people, but animals as well. She is a founding board member and Fundraising/Community Outreach Director of The Artemis Project, a local foster-based animal rescue in the River Valley.

“I’m proud to be in a position to help the people of Arkansas and Oklahoma for many years to come,” she says.