16 September 2020 | Volume 79 | Edition 10
The Res Food Debacle
Source: Flickr
Jeremy Simpson
Rotting, outsourced food greeted many of the recent res arrivals as UCT started bringing students back to campus, with one student claiming that it led to illness. Now, questions are being asked about the efficacy of existing channels of communication between students and management.
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he quality of the food provided to students returning to UCT-run residences has been called into question over the last few days, with one student claiming that the food led to an upset stomach. While this issue has been resolved, it has shown concerning signs of cumbersome channels of communication between management and students. On Saturday, September 5th, Nokulunga Xulu, a secondyear student who has recently arrived back at Baxter Hall, tweeted a photo of the food delivered in her daily food parcel. The meals she was given were often either rotting or stale. Served inside a plastic container, chicken- or beef-based sides topped either rice or pasta. “I hadn’t eaten proper food since I [had arrived] here – I had been living on snacks and the food that I had brought,” she said. On Friday, August 28th – her first day – she had opened her meal pack in reception, noticing its rancid smell. “The receptionist could also tell that it smelt off,” explains Xulu.
“I hadn’t eaten proper food since I [had arrived] here–I had been living on snacks and the food that I had brought.”
According to the Department of Student Affairs (DSA), “Different residences provided different feedback,” noting that there are sometimes overlaps which need to be further explored. The Department provides six different meal options to meet different dietary requirements, all of which are purchased from a “known external supplier.” Siphosethu Vumisa, a first-year student at Tugwell Hall,
claims the food provided by her res led to indigestion and eventually vomiting. On Saturday, September 5th, Vumisa started vomiting at about 10pm, three hours after eating the beef and rice dinner. “I was not sure if it was the food,” she explained, “But on Sunday morning, after fetching the meal pack, I took two bites of the breakfast and then vomited again.” Siphosethu’s breakfast that morning was a bread roll with scrambled eggs. VARSITY is unaware of any other cases of food poisoning as of Friday, September 11th. “I was not sure if it was the food,” she explained, “But on Sunday morning, after fetching the meal pack, I took two bites of the breakfast and then vomited again.” Before she had sent out the tweet, Xulu claims to have already notified multiple people within Baxter Hall regarding the quality of the food. She approached the RFO, who told her to meet with an SH representative in the morning. Nokulunga was once again redirected to another person within SH. Eventually Xulu was able to meet this person at the Baxter Dining Hall on Wednesday, September 2nd, where she explained her problem. However, she claims that this meeting had very little impact. That Saturday, frustrated with the lack of action, she posted photos of the food on Twitter – more than a week after she first raised an issue. UCT Communications & Marketing Department told VARSITY: “No expired products were provided to our knowledge.” They also explained that they are preparing to open the residence dining halls, which SRC member Declan Dyer estimates will be around Thursday, October 1st. According to DSA, students were provided with Emergency Meal Vouchers which are only redeemable
for food items at a number of stores in Rondebosch, Mowbray and Observatory until the end of September. This issue led to a broader discussion between those currently living at residences. Many felt there was a significant lack of communication between students and management, both within residences and the university. While some believe that the return of housing committees (House Comm) is an important step, others think that it is not really solving the problem. Although she did not oppose the idea of a return of some House Comm members, Nokulunga Xulu does not think it should just be the leaders who get to communicate with management. “I think we [people who are living in that res] should have voices.” Student Housing has committed to improving its channels of communication with res students, according to SRC Member, Declan Dyer. “ [They have also committed to] a better flow of information between the SRC and SH to allow for a faster resolution to issues,” he explained. Furthermore, they note that, despite the continued challenge of COVID-19, the catering staff have learnt from this experience and are committed to ensuring students’s needs are met. Residences have also pledged to improve their communication with students. The chairperson of the College of Wardens, Loki Manise, explained that they are pushing for improved communication. WhatsApp groups and Vula pages have now been employed to make it easier for students to air their grievances.