MULTI-FAMILY Greater Boston
SUMMER 2021
PROFESSIONAL SERVICES & SUPPLIERS
Learn more on page 8–9
Your New England Luxer One Team! 866.378.8157 | mailandpackages.com
Sell Sheets • Signs • Stationary • Stickers • T-Shirts
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STAND OUT 1385
Professio
W. Jess
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COMO PARK APARTM Avenue | St. Pau ENTS l, Min nesota 55108
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Avenue | St. Pau comopa l, Min nesota rk@kms 55108 apartm | 651.645 ents.com .8404 | kmsapa rtments .com
Brochures
Business Cards Envelopes Letterhead
Floor Graphics
IT’S EVEN BETTER TO
SAVE MONEY!
utga
Eric Mah ® REALTOR
Yard Signs
Post Cards T H E L O O P B A R & R E S TA U R A N T
GREAT FOOD. GREAT PEOPLE.
Hang Tags
5331 W 16th St, St. Louis Park | 952.681.2684 | theloopwestend.com
FUN
FRESH
LOCAL
OPEN LATE ALL WEEK LONG.
Coupons
Table Throws
Banner Stands
Marketing Products
QUALITY MARKETING MATERIALS 617.388.4789 Melanie@MagnoliaMediaBoston.com • Mugs • Notepads • Packaging • Plastic Cards • Pole Flags • Postcards • Posters • Presentation Folders • See-through Vinyl •
2
IT’S GOOD TO
Counter Cards • Door Hangers • Envelopes • Event Tickets• Flags • Floor Graphics • Flyers • Greeting Cards • Hang Tags • Letterhead • Magnets • Marketing Products
• Table Throws • Table Top Retractable • Tote Bags • Wall Decals • Window Clings • Yard Signs
• A-Frame Sidewalk Signs • Announcements • Banners • Booklets • Bumper Stickers • Business Cards • Calendars • Catalogs •
Hello! And welcome to the premier issue of the Vendor Guide, Greater Boston edition! The past year has been challenging to say the least; however, I’m amazed at the innovation that has surfaced allowing us to continue to effectively and professionally conduct business. Property management professionals found ways to lease apartments virtually, keep apartment homes and grounds maintained safely and push capital projects forward despite all the challenges we have faced both professionally and personally. As I gave consideration to taking the leap to publish this resource guide, I thought about the many years I’ve been working in various roles but one thing remained the same. It was always multifamily. I’ve met a lot of people over the years and one thing I’ve learned is that connections mean everything. That’s my ultimate goal in launching Vendor Guide here in New England. To create meaningful, valuable connections for multifamily vendors and suppliers and the fine people we serve. No matter if you are looking for bids for a large project, have an immediate need for drain cleaning or restoration, or gain knowledge from the articles found within, my hope is that you’ll see Vendor Guide as the go-to source for the market. Vendor Guide Greater Boston will be printed and distributed quarterly via direct mail at no cost to property management professionals in the market. If you are on the property management side and want to make sure your team is receiving a copy, simply reach out to get added to the list! Also, if you contact one of our advertisers, be sure to let them know you found them in the Vendor Guide! If you would like to join these advertisers to promote your business, please call me at 617-388-4789. I’m happy to meet with you in-person or over the phone to discuss the various ways Magnolia Media can help you increase your exposure across the market and leave a lasting impression on your clients. Wishing you good health and prosperity! Melanie Krance President, Magnolia Media 617-388-4789 Melanie@MagnoliaMediaBoston.com VendorGuideUSA.com 3
INDEX A
P
ARTICLES
PACKAGE MANAGEMENT
Locker Solutions: Simplify Life for Residents and Staff ����������������������� 8 Communication in a Post COVID World: How to Keep Your Tenants Supported, Safe, and Satisfied ����������������������������������������������������� 10 The Benefits of Supply Chain Management ��������������������������������������� 13
Locker Solutions ������������������������������������������������������������� Front Cover, 8–9
PACKAGE SOLUTIONS Carson Living, Inc. �������������������������������������������������������������������������� 10–11
PROMOTIONAL PRODUCTS Magnolia Media �������������������������� Inside Front Cover, Inside Back Cover
D
PURCHASING SOLUTIONS
DISASTER RESTORATION
PAS ���������������������������������������������������������������������������������������������������������� 13
ServiceMaster DA. ����������������������������������������������������������������������������������� 6
DRAIN CLEANING John’s Sewer & Pipe Cleaning, Inc. ������������������������������������ 7, Back Cover
S
STAFFING InterSolutions ���������������������������������������������������������������������������������������� 12
F
FLOORING Redi Carpet ����������������������������������������������������������������������������������������������� 5
Volume 1, Issue 1 PUBLISHER
Melanie Krance ART DIRECTORS
VendorGuideUSA.com
Elizabeth Christensen
4
Lisa Huntley EDITOR David Scheller CONTRIBUTOR Jennifer Carnevale
The Vendor Guide is published by Magnolia Media. The publisher accepts no responsibility for errors in, or omissions of, content. Circulation: The Vendor Guide is direct mailed once every 3 months. If you would like to advertise in The Vendor Guide or have questions, please contact Melanie Krance. If you want to be added or taken off the mailing list, please call 617.388.4789. By-line articles are published with the permission of credited copywriter or advertiser. The publisher accepts no responsibility for errors in, or omissions on, any article in the magazine or online at www.VendorGuideUSA.com. Advertiser gives the publisher permission to use and publish photos both in print and online at www.VendorGuideUSA.com either obtained from advertiser’s website, email or photos taken by representative of publisher. Advertiser’s specials or discounts are at the discretion of the advertiser and are subject to change without notice. The publisher is not responsible for any offers made by an advertiser in this publication. All rights are reserved by copyright, 2021.
Vendor Guide Magazine • 267 Andover Street • Andover, MA 01810 • MagnoliaMediaBoston.com • P: 617.388.4789
FLOORING
617.251.9588 | redicarpet.com
OUR PRODUCTS • Residential Carpet • Sheet Vinyl • Vinyl Plank • Common Area Carpet
• Carpet Tile • Laminate • Ceramic Tile • Hardwood
OUR SERVICES • Next Day Installation • Dedicated Account Manager • Quality Installation • Online Account Services
• Prorate Calculator • Yardage Integrity • Subfloor Repair • Customer Service
Rise above the competition.
Advertise in the next issue of MULTI-FAMILY
call today to reserve your place in the next issue 617.388.4789 VendorGuideUSA.com VendorGuideUSA.com 5
DISASTER RESTORATION
24/7 Emergency Services
Fire Damage Restoration
VendorGuideUSA.com
Our technicians can repair any fire damage, cleanup soot and smoke damage, and remove smoke odors to restore your property to its pre-fire condition.
6
800.649.6369
Mold Removal
Water Damage Restoration
Our ServiceMaster technicians use professional equipment and methods to remove mold from your home or building and restore the resulting damage.
Our technicians will stop the spread of the water, assess the damage, extract the water, and dry and restore the affected areas.
800.649.6369 • ServiceMasterDA.com 65 Industrial Way Wilmington, MA 01887
228 Main St Stoneham, MA 02180
63 Airport Drive, Unit 9 Rochester, NH 03867
John’s Promise
When you call John’s you’re not just another customer – you’re a neighbor in need, and we’re here to help.
DRAIN CLEANING
“The name to know when your drains don’t flow!”
A live person is always here waiting for your call, and our goal is to be at your home or business within two hours.
781.569.6695
JohnSewer.com • info@JohnSewer.com
4 Breed Avenue Woburn, MA 01801
24
HOUR SERVICE
Commercial & Multi-Family Services: ◇ Drain Cleaning
Bathroom Clogs Kitchen Sinks Main Sewer Lines Stack Lines Garage Drains Grease Traps Septic Tanks
◇ Stormwater Maintenance • Catch Basin Cleaning • Water Quality Units • Oil/Water Separators
Preventative Maintenance Plans Available.
VendorGuideUSA.com
• • • • • • •
7
PACKAGE MANAGEMENT
LockerSolutions:
BY DAVID SCHELLER Online shopping used to be the future. It is now the present state of affairs. Online retail sales have more than doubled over the past four years. They are expected to rise by more than 50 percent by 2023. Unfortunately, this trend had created a great problem for the multifamily residential industry. Staff who would rather spend their time leasing and managing must now also manage a relentless influx of daily packages. Many apartment community offices simply haven’t got the space for so many parcels! And residents looking forward to enjoying their most recent purchases are often disappointed to return home to find the office closed and locked. There is a simple solution: Locker Solutions, whose secure and user-friendly Luxer One package rooms and locker systems make accepting deliveries and picking up packages as simple as walking up to them. Making life easier for apartment management teams is no new mission for Craig Meddin, who founded his Locker Solutions division in early 2016. Back in 2000, Craig founded Postal Solutions (parent company of Locker Solutions), which currently provides daily mail and package management for over 100,000 student housing residents nationwide. Adding a partnership with Luxer One, for both conventional and student housing communities was the next logical step. “In 2011 we saw that package delivery to apartment residents was increasing exponentially,” said Craig. “We recognized a huge opportunity to better serve multi-family communities, which were just beginning to see an increase in residents’ package deliveries. We spent the next three-years searching for the ideal partner, and we found that in Luxer One. We have now installed more than 500 of their high-tech package rooms and delivery locker systems throughout the United States.”
VendorGuideUSA.com
The Luxer One locker system can be quickly installed indoors, or outdoors where the weather can do virtually nothing to harm its thick, galvanized steel construction. The American-made Luxer One system is also available as a monitored package room within
8
Electronic Lockers and Package Rooms That Simplify Life for Residents and Staff
any apartment building, and the Luxer Kiosk offers the same convenience using an exterior door (keeping 100% of packages out of your leasing office(s)). Even perishable goods such as flowers, medications, and meal kits can be kept fresh until their recipients’ arrival thanks to the addition of the (American made True® brand) Luxer Fridge. A Luxer One system’s versatility and durability are far from its only features. “We were especially drawn to Luxer One’s user-friendly design and unparalleled customer service.” A resident who receives a package delivered into a Luxer One system (room or lockers) will know the instant their package has been delivered and to which compartment. The resident only needs to enter a one-time six-digit code, or scan the QR code from their phone to accept their package from the system. Residents can also accept delivery via the Luxer One app and watch as locker system’s package compartment automatically opens on their arrival. “Each Luxer One system includes a video camera – installed overhead to monitor the system (or within the Luxer Room). The camera(s) provide the greatest security, and it also lets Luxer One’s U.S.-based support team assist residents 24/7, as they can see the system and can watch the recorded footage at the time of delivery. Around-the-clock monitoring helps residents in more ways than you might expect, including Luxer One’s own video researchers who can quickly assist residents – freeing the office team of additional workload. “This eliminates the need for calls to property management, which saves our clients a great deal of time!” “I believe it is just as important to deliver instant customer service to Locker Solutions’ own clients as well our 22-year old Mail Management division’s clients. That same multi-decade level of superior customer service is important to all of us and has never wavered.” Are you tired of accepting and delivering packages to your residents? Give them a better experience, reduce your time and headaches spent on package deliveries, and add an amazing touring amenity – by installing a Luxer One system today. Call us at 866.378.8157 or visit mailandpackages.com to find out more!
S Y S T E M T Y P E S AVA I L A B L E : Indoor Package Lockers Indoor Package Room Contactless Delivery
Outdoor Package Lockers Outdoor Package Room Refrigerated Lockers
PACKAGE MANAGEMENT
ü ü ü ü ü ü ü Official AppPartner
Tom Oros, Division Sales Manager tom@mailandpackages.com tom@mailandpackages.com
617.579.8842 314.379.2311
866.378.8157 | mailandpackages.com
VendorGuideUSA.com
Your New Luxer One Team! Your St. England Louis Luxer One Team!
9
PACKAGE SOLUTIONS
Communication in a Post-COVID World:
wanted and unwanted guests, along with providing building access to the police, fire department, vendors and By Jennifer Carnevale brokers in seconds when the necessity arises. This feature can help save the building time and money by providing a service that takes care of it all through one integrated system.
How to Keep Your Tenants Supported, Safe, and Satisfied
The COVID pandemic has taught us that technology is a vital part of our lives, more so than ever before. With people forced to stay inside, order their groceries and other necessities online, and forgo gatherings, technology has been the constant ensuring we are fed, connected, updated, and safe. Between the uptick in deliveries and Zoom calls in place of in-person meetings, the way we communicate and interact has changed completely. While the pandemic is coming to an end, the lessons learned are here to stay, reminding us that technological communication is a key part to community success. That’s why Carson has created a multifaceted system that integrates every aspect of property management into one streamlined app ensuring tenants and management have everything they need to stay organized, satisfied, and aligned. Carson’s goal is to provide security and support for smaller multifamily buildings and buildings that don’t have a doorman or property manager on site. At its basic level, the app’s software provides a system where tenants can pay bills, chat with management and request maintenance, while management can respond to specific tenant issues, answer questions, and keep track of paperwork without the hassle of filing cabinets. There is no more playing phone tag, as the app does it all in one convenient place. Along with the software component of the app, Carson can also work with the hardware in your building to make security an easy and flawless task. From the app, tenants can receive updates when packages are delivered, have video intercom access to potential guests right on their phones, and property managers can control door locks and access cards without the fuss of changing fixtures or copying keys. This is especially important for smaller buildings where a property manager may oversee a portfolio of properties.
VendorGuideUSA.com
However, the most unique feature of Carson is the option of a 24/7 remote doorman. Using a live operator, the doorman can allow deliveries into buildings, aid in letting in and deterring
10
From this one app, tenants and property managers alike are set up for success, as this cloud-based technology provides flawless communication between all the moving parts of business and living. It can also grant instant access to various amenities such as the gym and function room sign-ups, which comes in handy for reserving aspects of the building that may have capacity restrictions. The app can even deny access when capacity has been reached ensuring folks stay safe in their home environment. In a COVID and post-COVID world, this application is the innovation society needs. From contactless entry to packages and deliveries, this app can do it all, leaving everyone feeling safe, secure, and heard. When it comes to property management and building leadership, Carson is the revolutionary trend that will take your building to the next level. This one-app resident experience and 24/7 remote doorman aims to make everyone’s life easier. From security help to tenant support, the future is here with Carson’s advanced integrated system and cloud-based storage. This breakthrough in communication is the next step to support, security, and satisfaction for all involved. Reach out to Carson directly for more information to learn about how they can help you create a streamlined approach to property management.
PACKAGE SOLUTIONS
The One-App Resident Experience and 24/7 Remote Doorman Service
TM
Carson brings the full service building experience to unstaffed buildings, at an affordable price.
VendorGuideUSA.com
©2020 Carson Living, Inc. All Rights Reserved OUR INTEGRATION PARTNERS
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www.carson.live
646.661.2250
sales@carson.live
SATFFING
THE FUTURE OF PROPERTY MANAGEMENT STAFFING
VendorGuideUSA.com
InterSolutions is a property management staffing agency that specializes in placing quality office, leasing, maintenance, and concierge associates in temporary, temp-to-perm, JumpStart payroll, contract, and direct hire positions.
12
Every InterSolutions associate is thoroughly screened and trained to meet our standards and exceed your expectations. Since we focus entirely on property management, you’ll never need to explain the unique needs and challenges of the industry. You’ll always get top candidates, responsive service, and specialized advice to best fit your community needs.
intersolutions.com Jane Callahan 781.483.1650 · jcallahan@intersolutions.com
PURCHASING SOLUTIONS
VendorGuideUSA.com
13
CLASSIFIEDS
A ACCESS CONTROL
L LOCKER SOLUTIONS
PROMOTIONAL PRODUCTS
Pages 10–11
LOCKER SOLUTIONS Front Cover, Pages 8–9 617-579-8842 MailAndPackages.com/LockerSolutions
MAGNOLIA MEDIA 617-388-4789 MagnoliaMediaBoston.com
Carson is an integrated solution designed for unstaffed mulitfamily buildings & gated communities. We deliver software (mobile app & web), integrations with best-in-class hardware manufactures and a 24/7 remote doorman consisting of live operators. Carson brings the full service building experience to unstaffed buildings, at an affordable price.
Offering Luxer One indoor / outdoor and refrigerated package lockers, and monitored package rooms, for multifamily and student housing apartments, P3s, universities, and corporate campuses nationwide. Over 500 systems sold and installed coast-to-coast!
Looking to stand out with quality printed and promotional items? Magnolia Media can help with affordable, high quality business cards, brochures and flyers as well as promotional products like pens, koozies and more! We can even help with apparel and uniforms! Let us help you brand your name with flair and style that won’t break your budget!
CARSON LIVING, INC. 646-661-2250 Carson.Live
M MOLD REMOVAL
APPAREL/UNIFORMS MAGNOLIA MEDIA 617-388-4789 MagnoliaMediaBoston.com
Inside Back Cover
VendorGuideUSA.com
PURCHASING SOLUTIONS
SERVICEMASTER DISASTER ASSOCIATES, INC. PAS 800-649-6369 317-294-1115 ServiceMasterDA.com Page 6 PASPurchasingSolutions.com
Page 13
Looking to stand out with quality printed and promotional items? Magnolia Media can help with affordable, high quality business cards, brochures and flyers as well as promotional products like pens, koozies and more! We can even help with apparel and uniforms! Let us help you brand your name with flair and style that won’t break your budget!
We have been proudly servicing the Greater New England market for over 30 years. Our team is IICRC certified and available 24 hours/day to provide emergency disaster restoration services and help limit the extent of unforeseen damage. Using the best equipment and technology, we are there when you need us!
PAS Purchasing Solutions is the industry’s largest GPO with a membership of 800,000 units. Management companies join our Membership at no cost to receive greater than normal discounts on supplies such as maintenance items, paint, flooring, pool chemicals and office supplies. Our average Member saves $28,000/year for every 1,000 units.
D DISASTER RESTORATION
P PACKAGE MANAGEMENT
SIGNAGE/BANNERS
SERVICE MASTER DISASTER ASSOCIATES, INC. 800-649-6369 ServiceMasterDA.com Page 6
LOCKER SOLUTIONS Front Cover, Pages 8–9 617-579-8842 MailAndPackages.com/LockerSolutions
MAGNOLIA MEDIA 617-388-4789 MagnoliaMediaBoston.com
We have been proudly servicing the Greater New England market for over 30 years. Our team is IICRC certified and available 24 hours/day to provide emergency disaster restoration services and help limit the extent of unforeseen damage. Using the best equipment and technology, we are there when you need us!
Offering Luxer One indoor / outdoor and refrigerated package lockers, and monitored package rooms, for multifamily and student housing apartments, P3s, universities, and corporate campuses nationwide. Over 500 systems sold and installed coast-to-coast!
Looking to stand out with quality printed and promotional items? Magnolia Media can help with affordable, high quality business cards, brochures and flyers as well as promotional products like pens, koozies and more! We can even help with apparel and uniforms! Let us help you brand your name with flair and style that won’t break your budget!
DRAIN CLEANING
PACKAGE SOLUTIONS
STAFFING
JOHN’S SEWER & PIPE CLEANING, INC. 781-569-6695 JohnSewer.com Page 7, Back Cover
CARSON LIVING, INC. 646-661-2250 Carson.Live
John’s Sewer & Drain Cleaning has been providing high quality drain cleaning services to Boston businesses and homes since 1976, having grown to become your full-service drain solutions provider. When you call John’s, you’re not just another customer - you’re a neighbor in need, and we’re here to help.
Carson is an integrated solution designed for unstaffed mulitfamily buildings & gated communities. We deliver software (mobile app & web), integrations with best-in-class hardware manufactures and a 24/7 remote doorman consisting of live operators. Carson brings the full service building experience to unstaffed buildings, at an affordable price.
F FLOORING
14
Inside Front Cover
Pages 10–11
INTERSOLUTIONS 781-483-1650 InterSolutions.com
Inside Front Cover
Page 12
InterSolutions has been matching great people with great communities and careers in the MultiFamily Industry since 1997. We provide office, leasing, and maintenance professionals for temp, temp-to-perm, contract, JumpStart payroll service, and direct hire roles.
PLUMBING
V VIRTUAL DOORMAN
Page 5
JOHN’S SEWER & PIPE CLEANING, INC. 781-569-6695 JohnSewer.com Page 7, Back Cover
CARSON LIVING, INC. 646-661-2250 Carson.Live
RediCarpet is the country’s largest & oldest multi-family flooring provider. Offering: Next day installations, Largest in-stock inventory, Yardage integrity, Unparalleled customer service and many value-added services to our customers coast-to-coast. We’re not only experts in flooring, we understand the challenges of the multi-family industry.Let us be your flooring partner.
John’s Sewer & Drain Cleaning has been providing high quality drain cleaning services to Boston businesses and homes since 1976, having grown to become your full-service drain solutions provider. When you call John’s, you’re not just another customer - you’re a neighbor in need, and we’re here to help.
Carson is an integrated solution designed for unstaffed mulitfamily buildings & gated communities. We deliver software (mobile app & web), integrations with best-in-class hardware manufactures and a 24/7 remote doorman consisting of live operators. Carson brings the full service building experience to unstaffed buildings, at an affordable price.
REDI CARPET 617-251-9588 RediCarpet.com
Pages 10–11
UNIFORMS FOR EVERY SEASON THREE COLLECTIONS TO HELP COMPANIES SUCCEED IN ANY ENVIRONMENT
IN THE OFFICE
ON THE GO
IN THE FIELD
Customized embroidery AND features that help your team succeed.
Go to MagnoliaMediaBoston.com for more information!
VendorGuideUSA.com
Call for quotes and details 617.388.4789
15
Magnolia Media Boston 267 Andover Street Andover, MA 01810
“The name to know when your drains don’t flow!” John’s Promise When you call John’s you’re not just another customer – you’re a neighbor in need, and we’re here to help. A live person is always here waiting for your call, and our goal is to be at your home or business within two hours.
781.569.6695
JohnSewer.com • info@JohnSewer.com
4 Breed Avenue Woburn, MA 01801
24
HOUR SERVICE
Commercial & Multi-Family Services: ◇ Drain Cleaning • • • • • • •
Bathroom Clogs Kitchen Sinks Main Sewer Lines Stack Lines Garage Drains Grease Traps Septic Tanks
◇ Stormwater Maintenance • Catch Basin Cleaning • Water Quality Units • Oil/Water Separators
Preventative Maintenance Plans Available.
