Vertu Group Fleet Your one-stop shop for vehicles offering quality, commitment and care.
An Introduction To Vertu Motors PLC And Vertu Group Fleet
Our Mission Statement: “ To deliver an outstanding customer motoring experience through honesty and trust ”
This will be through our values: •
Passion
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Respect
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Professionalism
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Integrity
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Recognition
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Opportunity
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Commitment
Best retailer in the town
2020 Vision Vertu Motors plc in 2020 will be the first choice of customers for motoring sales and service. Customer experience will exceed their expectations every time and we will top all UK dealership league tables. To achieve this all colleagues will live our Mission Statement.
Colleagues will embody the five unteachables of Character, Attitude, Energy, Drive and Talent with Vertu known as a great place to work. Manufacturers will cherish our dealerships for the way we operate our business and deliver for them. Shareholders will receive exceptional returns and provide capital for growth and long term success.
2017 Goals The aim is for every dealership to be the best retailer in their respective town or city. This will reflect success in the following areas:
Financial Performance
Sales and Marketing
Aftersales
• Each department to deliver on its commitment to achieve and exceed the financial plan
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Non-negotiables of sales to be in place every day
•
Kerridge DMS Workshop loading to be used every day to its maximum potential
• Weekly management meeting to be held with clear actions to drive performance and reduce avoidable costs to a minimum
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Digital marketing opportunities to be maximised: ü - email collection in sales and service to be a minimum of 90%
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VHC process to be applied consistently, achieving and delivering increased service and parts revenues: 90% VHC completion
Customer Experience
ü
• Above National average scores in sales and service • Over 95% recommendation rate on used car customer experience
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- over 85% of used cars to have photos on the web Internet lead conversion to be over 30%
Used car service plan sales penetration to be over 45%
Colleague Satisfaction •
90% of colleagues to consider the Group a great place to work
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A stable workforce with over 80% of colleagues to have been in place for 12 months or more
History of the Group From a single dealership to over 130 locations across the UK, Vertu Motors Plc has come a long way. The timeline below summarises our exciting history.
Our parent company, Vertu Motors Plc, was formed in December 2006
We acquired Bristol Street Motors on 28 March 2007 comprising of 34 dealers
Further acquisitions were added with Blakes Motor Holdings and Grantham Motor Company in May and June 2007 and a further Ford dealer too. These increased the number of locations to 43
A period of consolidation followed as the Management Structure was grown to help manage the integration
After surviving the Financial Crisis of 2008 the Group embarked on another acquisition spree starting in June 2009
Through acquisition we have now grown to 126 sales outlets – March 2016 – and have become the 5th largest Motor Group in the UK. We have become the largest Honda and Hyundai dealer group in the UK!
Since flotation in December 2006, the Group has established itself as a major player in the United Kingdom automotive retail sector. The Group is now the 5th largest motor retailer by turnover and operates over 121 franchised and 3 non-franchised operations across England and Scotland.
The VGF Offer ● We coordinate all enquiries, orders and deliveries from one central point on all brands in group from Rotterdam House in Gateshead. ● All finance packages available including Contract Hire (Business & Personal), Hire Purchase, Finance Lease, Affinity & Lease Purchase offered. ● We have established a relationship with independent PDI partners across the UK to manage volume orders to support dealer network ● We have our own Customer Service Manager to monitor our PDI partners & Delivery agents to ensure they meet our customer expectations ● We will sell over 10,000 vehicles on behalf of our dealer network. ● A network of suppliers to assist in national deliveries & accessory fitments in place ● Car hire facility in place to help manage our customer SLA’s – National Delivery within 2 hours ● Manufacturers systems in place on most brands in VGF team to support fleet dealer network
Our Colleagues At
Vertu Group Fleet
Vertu Group Fleet – Organisation Chart Paul Lowdon General Manager
Caroline Imrie Customer Service Manager
Richard Lawson Key Account Manager
Samantha Brown Fleet Supply Co-Ordinator
Jack Collingwood Fleet Supply Apprentice
Ralph Collins Business Development Manager
Shaun Colligan Fleet Supply Co-Ordinator
Pat Barnes Business Development Manager
Joanne Atkinson Key Account Manager
Claire Huitson Key Account Manager
Hannah Cuthbertson Key Account Manager
Sarah Gray Fleet Supply Co-Ordinator
Tracey Clifford Fleet Supply Co-Ordinator
Eleanor Johnston Fleet Supply Co-Ordinator
Kate Settrey Fleet Supply Co-Ordinator
Karen Knox Business Development Manager
Bernadette Young Fleet Supply Co-Ordinator
Lorna Bickle Fleet Supply Co-Ordinator
Contacts NAME
FUNCTION
OFFICE NO.
MOBILE NO.
Paul Lowdon
General Manager
0191 497 0421
07918 740786
plowdon@vertumotors.com
Caroline Imrie
Customer Service Manager
0191 497 0422
07872 921777
cimrie@vertumotors.com
Pat Barnes
Business Development Manager
0191 497 0424
07501 726199
pbarnes@vertumotors.com
Karen Knox
Business Development Manager
07887 620252
kknox@vertumotors.com
Ralph Collins
Business Development Manager
07760 618880
ralph.collins@vertumotors.com
Richard Lawson
Key Account Manager
07484 908257
rlawson@vertumotors.com
Hannah Cuthbertson
Key Account Manager
0191 497 0419
07484 054293
hcuthbertson@vertumotors.com
Claire Huitson
Key Account Manager
0191 497 0423
07484 075520
chuitson@vertumotors.com
Joanne Atkinson
Key Account Manager
0191 497 0426
07484 908301
jatkinson@vertumotors.com
Jack Collingwood
Fleet Supply Apprentice
0191 497 0425
jcollingwood2@vertumotors.com
NAME
FUNCTION
OFFICE NO.
MOBILE NO.
Samantha Brown
Fleet Supply Coordinator
0191 497 0427
sbrown@vertumotors.com
Tracey Clifford
Fleet Supply Coordinator
0191 497 0639
tclifford@vertumotors.com
Eleanor Johnston
Fleet Supply Coordinator
0191 497 0418
ejohnston@vertumotors.com
Sarah Gray
Fleet Supply Coordinator
0191 497 0417
sarah.gray@vertumotors.com
Lorna Bickle
Fleet Supply Coordinator
0191 497 0428
lbickle@vertumotors.com
Kate Settrey
Fleet Supply Coordinator
0191 497 0409
ksettrey@vertumotors.com
Bernadette Young
Fleet Supply Coordinator
0191 497 0429
byoung@vertumotors.com
Shaun Colligan
Fleet Supply Coordinator
0191 497 0430
scolligan@vertumotors.com
Group Franchise Locations