WATERLOO, IA • June 12-14, 2023
2023
Heartland Conference Program
» WELCOME
Dear Heartland Attendees and Guests,
On behalf of VGM, we want to sincerely thank you for joining us at Heartland 2023. We are excited to bring our community together in our hometown of Waterloo. Whether it’s your first Heartland or your 22nd, it’s bound to be an unforgettable experience.
Over the next two days, you’ll have access to more than 60 sessions of unparalleled education. You’ll see the latest industry-leading products and software solutions in our extended exhibition hall hours, along with some of the best deals and discounts of the year. And you’ll have unlimited networking opportunities to help take your business to the next level. We’ve also added some fun new experiences to keep you entertained while you learn and network!
If you have questions at any point or if there is anything we can do to better your Heartland experience, please do not hesitate to reach out. Visit the Guest Services desk at the Waterloo Convention Center, or simply wave down anyone with a VGM badge. They’ll be able to point you in the right direction.
Thank you for everything you do—for the HME community and, most of all, for the patients you serve. We are honored to partner with you, honored to be Part of Something Bigger with you. Now, let’s get to work… and have a little fun.
Welcome to Heartland 2023!
Heartland Conference 2023 2
Jill Blaser Conference Chair
Tyler Mahnke Vendor Relations Pillar
Kim Bemus Environment Pillar
Jason Sadler Technology Pillar
Samantha Doering Events Pillar
Your 2023 Heartland Planning Committee
Kayla Mahler Education Pillar
Mandi Joyner Marketing Pillar
TABLE OF CONTENTS
FREE WI-FI
Waterloo Convention Center
Network Name: WCC-Heartland
Password: Heartland23
» ACCESSING
» HANDOUTS
Visit www.vgmheartland.com/agenda on your mobile device or computer. You must be logged in to view handouts. Click on View Event Details under each session. Course handouts are linked and available here if the speakers have provided them.
» SOCIAL MEDIA
Connect with us on social media!
Get social. Join the chatter by following us on Facebook @VGMHeartland and use the three Snapchat filters. Don’t forget to tag your social posts with #Heartland23
www.vgmheartland.com 3
2 Welcome 3 Free Wi-Fi 3 Accessing Handouts 3 Social Media 4 Heartland On-the-Go! 4 Need a Lift? 6 Attendee Portal Guide 10 Keynote Speaker 11 Education Schedule 16 Networking and Social Events 18 Waterloo Convention Center Map 22 Exhibit Hall Map 24 Lost Island Theme Park Map 27 Sponsors
» HEARTLAND ON-THE-GO!
Access all Heartland Conference information, including the agenda, networking opportunities, transportation services, session handouts, and course evaluations via our mobile-optimized website.
Visit www.vgmheartland.com on your mobile device to get all the above information and more.
If you want easy access to the Heartland Conference website, add an icon to the home screen on your phone!
For Apple Users
1. Using Safari on your mobile device, visit www.vgmheartland.com
2. Click the icon on the bottom of your screen.
3. Select “Add to Home screen.”
4. An icon will appear on your home screen.
» NEED A LIFT?
For Android Users
1. Using Chrome on your mobile device, visit vgmheartland.com.
2. In the top right of your browser, select the three vertical dots:
3. Select the “Add to Home screen” (fourth option from the bottom).
4. After you select “Add to Home screen,” name the shortcut Heartland 2023.
5. Once saved, you will then be asked to add this to your home screen like an app.
Transportation to and from Heartland events, hotels, and education venues within Waterloo is provided while attending the conference. Designated pickup and drop-off spots are at the venues, and bus schedules are posted at conference hotels and are available by scanning the QR code on the back of your name badge. You can request a ride to a destination in Waterloo by downloading our ride hailing app, stopping by Guest Services, or going to the website (that you should save to your home screen) and using our ride scheduler.
Step 2 Step 1 Taxi Booker App
To use the ride hailing feature, download the Taxi Booker App.
When you open for the first time, enter company name HEARTLAND.
Heartland Conference 2023 4
Website
Ride scheduler at www.vgmheartland.com/travel/local-ride-scheduler.
Step 1
Step 2 Step 3
Select: Make A Booking Select: Menu top left corner Sign In or Create an Account.
Step 4 Step 5
Select the Pick Up location field and either type in your location or select from prepopulated points of interest.
Rides are free. No credit card info needed.
Set Pick Up and Drop Off locations. After you click “set drop off,” you will come to a summary screen where you select BOOK.
You can book your ride at the kiosk stand located at Guest Services. Rides are free. Once you book, you can track the driver’s whereabouts.
www.vgmheartland.com 5
ATTENDEE PORTAL GUIDE
You will use the attendee portal to do the following:
Edit the spelling of your name to display on your transcript
Edit all contact information
Provide ABC, BOC, and AARC certification numbers if you need these credits
Complete session evaluations
Download your Conference Transcript
Add sessions you want to attend to your event agenda
To access the Attendee Portal at vgmheartland.com, click on the Login button.
Click on each + to open the section and edit as needed.
Heartland Conference 2023 6 »
Contact Information
Click EDIT button to edit fields. Pay special attention to your name and email address. The name is what will print on your transcript.
Certifications
If you need us to submit your transcript to AARC, ABC, or BOC, you MUST have your member number in the appropriate field. Click edit to enter your number in the appropriate field. We will submit for you following the conference.
Evaluations
To complete your session evaluations, click My Credits, and select 2023. From here, you will see the courses where you’ve successfully scanned in and out. Click START EVALUATION to complete your session evaluation.
Session Evaluations will close June 30, so make sure to complete these soon!
Transcripts
Under My Credits, select 2023, then click VIEW DOCUMENT next to Course Credit to access your transcript. You’ll be able to download a PDF of your transcript to your computer.
All courses you attend will show on the bottom portion of this section. To earn CEUs, you need next to the Attendance Requirement Met. If you do not meet requirements, you will see the . Click the Start Evaluation button to the evaluation for each session. You must have a green checkmark next to the attendance and evaluation to get the CEUs for the class.
My Courses
Click the to see the course details. Click the to remove the course from your Favorites.
To Favorite Sessions
To favorite sessions and add to your agenda, click on AGENDA . Click on the heart icon to add/remove your favorites.
www.vgmheartland.com 7
NAME ON RECORD John Doe COMPANY ABC Medical ADDRESS 1234 Example Ave., City, State, 12345 EMAIL attendee@company.com PHONE 800-867-5309
Heartland Conference 2023 8 Enjoying Your Heartland Experience? Join us again next year for even more education, networking, and fun! Heartland Conference 2024 June 10-12, 2024 | Waterloo, Iowa
www.vgmheartland.com 9 Where You Belong COMMUNITY that helps, supports, and strives to be better together. TEAM that never stops working for you. NETWORK of industry experts. Continue to utilize these through your VGM membership: • Valuable connections • Resources • Education • Services and solutions • Business growth opportunities Thanks for Being Part of Something Bigger vgm.com/partofsomethingbigger 800-568-7039 Where you are part of a community, a team, a network that understands the challenges you face each day. With VGM & Associates, you have a
KEYNOTE SPEAKER
Bounce Forward, Adam Markel
Unprecedented, chaotic, overwhelming, exhausting. These are the words most frequently used today to describe our personal and professional lives. Let’s face it, though, this is not the first time–nor will it be the last–that we will be challenged on a mental, emotional, physical, and yes, even a spiritual level. When we’re not at our best in these areas, we just don’t perform well, leaving creativity, flexibility, and innovation off the table. The impact? Our key performance indicators suffer, including revenue and profitability.
Research shows that when we develop, practice, and invest in the skills of resilience, the results are improved health, more energy, passion and engagement, lower turnover, and greater team innovation and performance.
In this high-energy interactive talk, Adam defines and unpacks resilience, showing why our ability to bounce forward is the most important definition. He teaches tangible, impactful strategies and practices to improve our levels of resilience and our capacity to leverage the stress of uncertainty and change to build long-term success.
Heartland Conference 2023 10 »
www.vgmheartland.com 11 » EDUCATION SCHEDULE Monday, June 12 CHECK THE WEBSITE Visit www.vgmheartland.com for the up-to-date education schedule and speaker info. Rehab Rehab Accessibility Billing & Reimbursement Business Leadership & People Strategy Accessibility Billing & Reimbursement Business Leadership & People Strategy Business Operations Business Operations Specialty Markets Specialty Markets Respiratory Sales & Marketing Regulatory & Audits Respiratory Sales, Marketing, & Retail Social and Networking Events Time Rooms 1-2 Rooms 3-4 Ballroom A Ballroom B Ballroom C Ballrooms D&E 8:30-11:30 a.m. Permobil Power Standing Training 2.0: Taking Standing to the Next Level Ashley Detterbeck, PERMOBIL Navigating ‘People Scenarios’ Workshop: How an HR/Human Capital Team Addresses Real-Life Situations Paul DiMarco, VGM GROUP, INC. Sara Laures, VGM GROUP, INC. Kelsey Burke, VGM GROUP, INC. Augmenting Comprehensive Respiratory Care with HFCWO Daniel Carlson, TACTILE MEDICAL John Peterson, TACTILE MEDICAL Bobby Lankford, TACTILE MEDICAL 1-6 p.m. Van G. Miller Memorial Golf Tournement 2-4 p.m. Big Woods 2:30-4:30 p.m. Hansen’s Dairy Tour 6-7 p.m. First-Time Attendees Social 7-10 p.m. Rendezvous in the ‘Loo
Making Sense of Smart Home Technology for Persons with Physical Disabilities
Cindi Petito, CHAS CONSULTING
The Home Access Industry is Turning the Corner!
RT’s in the Home: Decreasing Penalties, Improving Revenue, Outcomes, & Lives
Kelly Long, MCLAREN LAPEER
Brian Wicker, MCLAREN LAPEER
Anatomy of a Government Investigation: Civil and Criminal Investigation of DME Suppliers
Mastering Your Resupply Business
Joey Graham, PROCHANT
Rhonda Buhrmester, VGM GOVERNMENT RELATIONS
Operations Management: People, Process and Automation Essentials
Jim Greatorex, VGM LIVE AT HOME
Denise Leard, BROWN & FORTUNATO
Miriam Lieber, LIEBER CONSULTING, LLC Noon-1:30 p.m.
Lunch (Food Trucks) 12:30-1:20 p.m.
The Home Access Industry is Turning the Corner!
Jim Greatorex, VGM LIVE AT HOME
Anatomy of a Government Investigation: Civil and Criminal Investigation of DME Suppliers
Denise Leard, BROWN & FORTUNATO
DME Industry Climate and Future Outlook: The Way Forward
John Gallagher, VGM GOVERNMENT RELATIONS
Jay Witter, AAHOMECARE
The CGM Market and Reimbursement
Ronda Buhrmester, VGM GOVERNMENT RELATIONS
Collin Donoghue, ABCO MEDICAL SUPPLY
Craig Douglas, VGM GOVERNMENT RELATIONS
Joe Ault, GEMCO
PAP Therapy: Correcting the Mistakes of the Past
William Noah, SLEEPRES
Medicare Fee-for-Service News
Tanya Gillies, NORIDIAN HEALTHCARE SOLUTIONS
Cara Bachenheimer, BROWN & FORTUNATO 1:20-1:30 p.m. Break 1:30-2:30 p.m.
Mary Reineke-Ferguson, NORIDIAN HEALTHCARE SOLUTIONS
Judie Roan, CGS ADMINISTRATORS
2:30-2:45 p.m. Break 2:45-4 p.m.
Medicare Advantage Plans: Government Oversight and Industry Advocacy
Jeffrey Baird, BROWN & FORTUNATO
[Panel] Outsourcing Telerespiratory Services and Unveiling Potential Revenue
Creating an Exceptional Customer Experience
Denise Leard, BROWN & FORTUNATO
Laura Williard, AAHOMECARE
Boone Lockard, VGM RESPIRATORY
Lyn Falk, RETAILWORKS, INC 4-7 p.m.
Exhibit Hall Grand Opening 7:30-10:30 p.m.
Connections and Coasters
Heartland Conference 2023 12 Rehab Rehab Accessibility Billing & Reimbursement Business Leadership & People Strategy Accessibility Billing & Reimbursement Business Leadership & People Strategy Business Operations Business Operations » EDUCATION SCHEDULE • Tuesday, June 13 Time Rooms 1-2 Rooms 3-4 Ballroom A 8-9:30 a.m. 9:30-9:45
Break
a.m.
9:45-10:45 a.m.
Break
10:45-11 a.m.
11 a.m.-Noon
RELATIONS
CHECK
Ballroom B
Keynote: Bounce Forward
Adam Markel
Wheelchair Repairs: Time MUST be on Your Side
Dan Fedor, U.S. REHAB
Bret Tracy, MERITS
Process Tilting the Odds: Manual Tilt to Improve Rehabilitation Outcomes
Curt Prewitt, KI MOBILITY
Ballroom C
Ballrooms D&E
Break
Improving Retention During a Time of Employee Burnout and Mental Health Crisis
Jared Eardley, NORCO INC
Break
Eliminating the Unimportant Ramona Wink, 515 THERAPY AND CONSULTING
Lunch (Food Trucks)
Audit Climate: What You Need to Know
Wayne van Halem, THE VAN HALEM GROUP
Kelly Grahovac, THE VAN HALEM GROUP
[Panel] ePrescribing for the DME Industry: The Time is Now
Reid Berman, PARACHUTE HEALTH
Outlook:
RELATIONS
Complex Rehab Industry Update: What Lies Ahead in 2023
Wayne Grau, NCART
Eliminating the Unimportant Ramona Wink, 515 THERAPY AND CONSULTING
Break
WheelTrak: A Wheelchair Maintenance and Repair Identification Technology
Anand Mhatre, THE OHIO STATE UNIVERSITY
Customer Service at Its Best: How to Fix Broken Communication in HME
Mary Sand, SAND CONSULTING
Miriam Lieber, LIEBER CONSULTING, LLC
Break
Eliminate CRT Gotcha Denials
Dan Fedor, U.S. REHAB
Chad Feinberg, NYMBL SYSTEMS
The Patient’s Financial Experience: How Technology and Automation Matter
Jennifer Leon, BRIGHTREE
Miriam Lieber, LIEBER CONSULTING
Exhibit Hall Grand Opening Connections and Coasters
[Panel] ePrescribing for the DME Industry: The Time is Now
Reid Berman, PARACHUTE HEALTH
Know Before You Go: Data-Driven Market Development Decision Making
Ryan Ball, VGM MARKET DATA
Jeff Kessler, VGM MARKET DATA
[Panel] “We’ve Been Hacked” and Other Things You Never Want to Tell Your Customers
Jeremy Kauten, VGM GROUP, INC.
www.vgmheartland.com 13 Specialty Markets Specialty Markets Respiratory Sales & Marketing Regulatory & Audits Respiratory Sales, Marketing, & Retail Social and Networking Events
THE WEBSITE Visit www.vgmheartland.com for the up-to-date education schedule and speaker info.
p.m.
ALJ Backlog is Resolved: Time to Start Appealing Again!
The Impact of Compliance on Company Valuations
Wayne van Halem, THE VAN HALEM GROUP
Adherence to PAP Therapy
Cheryl Needham, PHILIPS
SWOT: Where We Are, Where We’re Headed, and What We Might Want to Change
Designed with the Senior in Mind
Ashley Hettermann, DIRECT SUPPLY
Empowering Wheelchair Users with Blind Spot Sensors: Funding, Evidence and More!
Pooja Viswanathan, BRAZE MOBILITY INC.
State
CORP.
[Panel] National Supply Chain Issues: The Vendor’s Perspective
Ted Metcalf, VGM & ASSOCIATES
Cocktails and Claims: Risk Management Techniques for HMEs
Wendy Harris, vgm insurance services
Linda Braden, vgm insurance services
Christy Liss, vgm insurance services
Heartland Conference 2023 14 » EDUCATION SCHEDULE • Wednesday, June 14 Rehab Rehab Accessibility Billing & Reimbursement Business Leadership & People Strategy Accessibility Billing & Reimbursement Business Leadership & People Strategy Business Operations Business Operations Time Rooms 1-2 Rooms 3-4 Ballroom A 8-9 a.m. Blur the Lines Between Online and Offline HME Business Lindy Tentinger, VGM FORBIN Starting a Ventilation Program Elliot Campbell, TRACE MEDICAL Zach Gantt, ENCORE HEALTHCARE Mimosas and Mitigation: Strategies for Protecting Your Business Emily McCormack, VGM INSURANCE SERVICES Molly Chicchelly, vgm insurance services 9-9:15 a.m. Break 9:15-10:15 a.m. Ask the Accountant Anything! Steve Duggan, HOGAN - HANSEN, PC Back to the Future for Sales in 2023 Ty Bello, TEAM@WORK Dave Lyman, VGM & ASSOCIATES Value Based Care: Where Do I Fit In? Miriam Lieber, LIEBER CONSULTING Craig Douglas, VGM GOVERNMENT RELATIONS 10:15-10:30 a.m. Break 10:30-11:30 a.m. Optimize Your Marketing with Search and Analytics Katie McClure, TWO RIVERS MARKETING TeleRespiratory Models: Driving Clinical Excellence and Revenue Carrie Hylton-Proffitt, ENCORE HEALTHCARE Ray Gregg, ENCORE
HEALTHCARE
Alan
11 a.m.-2 p.m. Exhibit Hall and Lunch 1:30-2:30 p.m.
Morris, VGM GOVERNMENT RELATIONS
Wayne
VAN HALEM GROUP
RESPIRATORY
2:30-2:45
Break 2:45-3:45
van Halem, THE
Mechanical Insufflation/Exsufflation Therapy Matthew Capots, ABM
CARE Become a Best Practice Success: Strategies Fit Your Organization Sarah Hanna, ACU-SERVE
p.m.
3:45-4 p.m. Break 4-5 p.m.
6:30-10 p.m.
Fair at the Farm
Management
Ballroom B
Selecting Back Supports to Maximize Client Support and Function
Stephanie Tanguay, MOTION CONCEPTS
Ballroom C
Situational Leadership and Emotional Intelligence: Choose to Be the Best Leader
Eric Kulikowski, DARE TO BE AMAZING, LLC
Ballrooms D&E
Reimbursement Therapy with Ronda and Dan
Ronda Buhrmester, VGM GOVERNMENT RELATIONS
Dan Fedor, U.S. REHAB
Break RELATIONS
Strategies to
LUCI User Profiles: Expanding the Market for Powered Mobility
Tom Borcherding, LUCI LLC
[Panel] Lessons Learned: Gender Barriers in the Workplace
Kim Bemus, VGM GROUP, INC.
Sarah Hanna, ACU-SERVE CORP.
Break
The CRT Top 10! Navigating the Top Denials of 2022-2023
Ashley Detterbeck, PERMOBIL
Jim Stephenson, PERMOBIL
Dan Fedor, U.S. REHAB
Assessment and Investigation of an Equitable Wheelchair Coverage Policy
Mark Schmeler, UNIVERSITY OF PITTSBURGH
Carmen DiGiovine, THE OHIO STATE UNIVERSITY
The MWC Configuration Trade-offs: Balancing Evidence, Assumptions & Outcomes
Tricia Garven, PERMOBIL
Problem Solving and Decision Making: Just Fix It!!
Eric Kulikowski, DARE TO BE AMAZING, LLC
Exhibit Hall and Lunch
Eat that Frog! 7 Habits! Applying Productivity Frameworks in the Real World
Audra Watt, PERMOBIL
Break
How Extending Employee Engagement Improves Your Business
Paul DiMarco, VGM Group, Inc.
Brooke Kraft, VGM Group, Inc.
Break
Building Referral Sources Across Multiple Markets
Amanda Yavorsky, MCKESSON
Optimizing Employee Engagement, the VGM Way
Sara Laures, VGM GROUP, INC.
State Fair at the Farm
Moving to Value: Maximizing Opportunities with Payers
Vijay Kedar, TOMORROW HEALTH
Top Ten Hot Topics
Kelly Grahovac, THE VAN HALEM GROUP
Ronda Buhrmester, VGM GOVERNMENT RELATIONS
Real World Wound Care Scenarios
Heather Trumm, VGM WOUND CARE
Ronda Buhrmester, VGM GOVERNMENT RELATIONS
The Business Side of Social: Using LinkedIn for Your Business
Krista McNurlen, VGM & ASSOCIATES
Ethan Tanner, VGM & ASSOCIATES
Review Oxygen Equipment Policy
Ronda Buhrmester, VGM GOVERNMENT RELATIONS
www.vgmheartland.com 15 CHECK THE WEBSITE Visit www.vgmheartland.com for the up-to-date education schedule and speaker info. Specialty Markets Specialty Markets Respiratory Regulatory & Audits Respiratory Sales, Marketing, & Retail Social and Networking Events Sales & Marketing
SERVICES services
NETWORKING AND SOCIAL EVENTS
Monday, June 12
Van G. Miller Memorial Golf Tournament*
Noon-6 p.m.
Irv Warren Golf Course, Waterloo
Play 18 holes at Waterloo’s premier course at this event honoring VGM’s founder, Van G. Miller. Shotgun start at 1 p.m.
Escape to the Great Outdoors at Big Woods Lake*
2-4 p.m.
Big Woods Lake
This social event is perfect for attendees that love the great outdoors. Those that sign up will experience a kayak trip paddling around the 62acre lake. This is for beginners and experts alike as the lake is a no-wake lake. Kayaks, paddles, and lifejackets included. Following the scenic paddle, attendees can enjoy an assortment of refreshments and snacks lakeside. Walking the trail and frisbee golf are also available!
Hands-On Tour at Hansen’s Dairy Farm*
2:30-4:30 p.m.
Hansen’s
Dairy Farm
Roll up your sleeves and experience life at one of the area’s largest dairy farms. This guided tour takes you through the process of getting milk from the cow to your table. Admission includes a trolly ride through the farm and all participants can feed a calf, milk a cow by hand, pet the kangaroo and goats, make homemade butter, and sample an assortment of Hansen’s dairy products, including ice cream!
Journey Through VGM Headquarters
10 a.m. – Noon, 12:45-2:30 p.m., and 3-5 p.m. | VGM Locations
Embark on a guided journey through VGM’s headquarters and fulfillment facility led by our captain who will explain how VGM grew into the great business it is today and learn more about areas to maximize your membership. See Guest Services to sign up!
First Time Attendee Social
6-7 p.m.
Anton’s, Downtown Waterloo
Perfect for Heartland first-timers to get all the latest info and tips on how to make the most of this year’s VGM Heartland Conference. Meet other newbies and chat over some beverages and bites at this local hotspot.
Rendezvous in the ‘Loo
7-10 p.m.
Riverloop Amphitheatre, Waterloo
Kick back and enjoy views of vibrant downtown Waterloo along a picture-perfect stage while feasting on some delicious Iowa cooking. It’s VGM’s famous kick-off event! This epic night culminates with a one-of-a-kind fireworks display overlooking the Cedar River—a perfect way to start Heartland Conference.
Heartland Conference 2023 16 »
*Events not included with registration. To purchase tickets, please log in to your attendee portal at www.vgmheartland/com/portal/login.
Tuesday, June 13
Lunch and Legislation
12:30 – 1:20 p.m.
Waterloo Convention Center
Grab lunch from your favorite food truck and get a seat for lunch and legislation. Listen to Wayne Grau, NCART executive director, discuss the future of CRT in 2023, or John Gallagher, VP of VGM Government Relations; Jay Witter, senior vice president, public policy for AAHomecare; and Cara Bachenheimer, head of the government affairs practice of Brown & Fortunato, discuss the outlook for DME.
Journey Through VGM Headquarters
2-4 p.m.
VGM Locations
Embark on a guided journey through VGM’s headquarters and fulfillment facility led by our captain who will explain how VGM grew into the great business it is today and learn more about areas to maximize your membership. See Guest Services to sign up!
Wednesday, June 14
Journey Through VGM Headquarters
2-4 p.m.
VGM Locations
Embark on a guided journey through VGM’s headquarters and fulfillment facility led by our captain who will explain how VGM grew into the great business it is today and learn more about areas to maximize your membership. See Guest Services to sign up!
Exhibit Hall
Grand Opening
4-7 p.m.
Waterloo Convention Center
Spend some quality time checking out the hottest products and business solutions offered by VGM’s participating vendors at the newly renovated convention center with a delicious appetizer and beverage in hand.
Connections and Coasters
7:30-10:30 p.m.
Lost Island Theme Park, Waterloo Tuesday night will have something for everyone. If you’re a thrill seeker, you can jump on some rollercoasters and scream your lungs out. If you’re looking to make some connections with key industry experts, you can do that too! Connections and Coasters will be at the new Lost Island Amusement Park and provide a one-of-a-kind Heartland experience. All rides are ADA accessible. And yes, there will be food and drinks!
State Fair At
The VGM Farm
6:30-10 p.m.
VGM Farm
What better way to wrap up a trip to the Heartland Conference than taking part in an Iowa tradition of a State Fair! Take in the sights, sounds, and smells of the Iowa State Fair from the VGM Farm. Line up for fair activities such as ring toss or balloon pop or show off your skills on a mechanical bull or in a pie-eating contest. And it wouldn’t be a fair without the food! Standard carnival foods will be available, as well as some special Iowa-inspired bites and beverages. And if we’re lucky, there will be animals to feed and pet.
www.vgmheartland.com 17
EXIT ONLY
Lobby Exhibitors
Heartland Store
Cookies
Rooms
BUS PICK UP LOCATION
4th STREET
Heartland Conference 2023 18
» »
WATERLOO CONVENTION CENTER MAP –LEVEL 1
www.vgmheartland.com 19 Rooms Registration Coffee Truck Food Lines EXHIBIT HALL Elevator 4th STREET MAIN ENTRANCE Shuttle Parking Shuttle Parking Speaker Ready Room Transportation & Guest Services Heartland Office Area
WATERLOO CONVENTION CENTER
MAP – LEVEL 2
Heartland Conference 2023 20 Classroom A Classroom B
COMMERCIAL ST. / EAST SIDE OF BUILDING Ballroom A Ballroom B Keynote presentation will take place in Ballrooms A, B & C » »
EXHIBIT HALL
Elevator
JEFFERSON
www.vgmheartland.com 21 Classroom C Classrooms D & E
OVERLOOK
/
BUILDING
4th STREET
SOUTH SIDE OF
ST. /
OF BUILDING Ballroom C Stairs Ballrooms D & E
WEST SIDE
Heartland Conference 2023 22 » EXHIBIT HALL MAP » F r eig h t El e v at or Loading
Exit to Lobby Heartland 503 Portable Outlet 505 Braze Mobility 603 Raz Design 601 Motion Concepts 700 Bleep Sleep 701 GCE Healthcare 702 PulseM 703 Sunrise Medical 608 Nymbl Systems 705 Human Care 706 Parachute Health 707 Dermarite Attindas Rest Room Rest Room 501 McKesson Market Data VGM Fulfillment Moxie Strategic Imaging Sleep Services The van Halem Group VGM Associates Marketing Forbin VGM Insurance HOMELINK 401 Rifton Permobil Eme r gency Exit 606 React Health 604 Great Life 509 Movair 507 rtNow 602 SpanAmerica 510 Dignity Lifts 508 Feather Mobility 504 Direct Supply 506 DMEscripts 502 Belluscura 500 Cintas 413 Liviliti 411 Prochant 409 Muscle MX 407 Pro Bed 405 Sleep Glad 403 S3 Resupply 408 Merits Health Avid Rehab 406 Motif 404 Joerns 402 LUCI Heartland Store
Dock
www.vgmheartland.com 23 Drive-InRamp Exit to Lobby El e v at or Eme r gency Exit Heartland 2023 708 Attindas 709 Medforce 710 Cork Medical 711 712 Track Master 713 Sunset 714 ABMRC 715 Core Products 716 Molift Etac Rest Room Rest Room VGM Education 301 Permobil Merits Health Rehab Joerns 311 Med Mizer 309 Breathe LLC 307 Tactile Medical 307 HQAA 303 Contour Products 312 Elidah 310 PayrHealth 308 Therafirm, a division of Knit-Rite, Inc. 306 Kinetec USA 304 Encore Healthcare 302 Cubby Beds 300 Trace Medical 211 Lake Court Medical 111 Brightree LLC 101 Philips 209 Nestle 207 GEMCO 205 RND soft 204 RingCentral 202 American Breast Care 200 Ki Mobility Etac 107 Compass Health Brands 105 Rehasense 103 Abbott Nutrition 104 MK Battery 106 Cardinal Health 102 EZAccess 100 Mead Johnson 203 ROLKO 201 Medline Industries Registration Transportation & Guest Services Speaker Ready Room Transportation & Guest Services Speaker Ready Room Registration
Heartland Conference 2023 24 » » L OST ISLAND THEM E PARK MAP PICNIC PAVILLIONS COMINGSOON! All food and drink locations proudly serve Coke products! OUTSIDE THE PARK • Lost Island Adventure Go-Karts & Golf • Lost Island Waterpark • KOA Kampground • Bamboo Ridge Convenience Store *Download the Lost Island App for ride specifications & height requirements. Information Wheel Chair Rentals Locker Rentals Rest Rooms First Aid Oasis Station CHILDREN’S RIDES* 1. Ohu Hoppers 2. Mura Dancer 3. Mama Pezaki 4. Lokolo 5. Tuka Tumbler 6. Kapulele Gliders 7. Golapa Sprouts FAMILY RIDES* 8. Dream Spinner 9. Sea Swell 10. Awaati Water Battle 11. Eeki Eeki Escape 12. Wakani Whirl 13. Nika’s Gift Carousel 14. Zulawa Wave 15. Alzanu’s Eye Ferris Wheel 16. Yuta Falls 17. Kukui Station 18. Quest for the Golden Idol Volkanu: THRILL RIDES* 19. Nopuko Air Coaster 20. Skyborne Drop Tower 21. Amara Aviators 22. Matugani 23. Rokava 24. Shaman’s Curse 25. GAMES & ATTRACTIONS 26. Tamikoa Grotto 27. Aviarium 28. Akua Maze 29. Pengali Ruin 30. Makatu Shrine 31. Kahana Games 32. Oma Arcade Awa Playground 34. Sand Castle 33. SHOPPING 35. Island Imporium 36. Tamariki Trinkets 37. Treasure Cache FOOD & DRINK 38. Ummi Ummi’s 39. Udaran Delights 40. Whalebone Grill 41. Thirsty Voyager 42. Totara Market 43. Kotaki Treats No outside food or beverage Mura Fury 32 12 16 17 22 23 33 34 29 41 42 31 Community Dinner: Totara: Executives and VGM Canada Community Dinner: Picnic Pavillion: DME/Respiratory
www.vgmheartland.com 25 GOLF & GO-KARTS KOA, WATERPARK, ENTRANCE & TICKET SALES 32 1 2 3 4 5 6 7 8 9 10 11 13 14 15 18 19 20 21 24 25 35 36 37 26 27 28 30 38 39 40 43
VGM Bag and Coat Check
Community Dinner: Whale Bone: Speciality Markets and Complex Rehab
With the industry’s leading resupply solution, you can take care of your patients and your profits — with a lot less effort. In fact, Brightree ReSupply manages all your resupply patients and their multiple lines of therapy in one fully automated workflow, giving you greater clinical and financial gains.
Take on your workday with confidence
We’ll show you how. brightree.com/ elevateoutcomes
X-PLOR®, The Award-Winning Portable Oxygen Concentrator Belluscura® is proud to have developed the next-generation X-PLOR: a remarkable lightweight portable oxygen concentrator that weighs only 3.75 lbs and can deliver up to 95% pure oxygen. Patients can also connect their X-PLOR and other wearable devices to the Nomad Biometrics™ mobile app to track health and device metrics all in one convenient place. Your patients will never miss a moment when they choose to X-PLOR. For more information visit: XPLORoxygen.com ©2022 Belluscura LLC. All Rights Reserved. GET PATIENTS BACK TO DOING WHAT THEY LOVE. TO LEARN MORE OR TO GET STARTED Contact the Cintas National Service Team at 800.795.7368 or NationalServiceTeam@cintas.com Even at your busiest, you can open your doors with confidence knowing Cintas has you covered with a wide range of products and services that enhance your image and help you keep your facility and employees clean, safe and looking their best. We’ll keep you Ready for the Workday® — so you can keep focusing on your business.
UNIFORM RENTAL FACILITY SERVICES FIRST AID & SAFETY Elevate outcomes, not effort.
DMEscripts is an industry-backed e-prescribing platform plus a national network of suppliers.
We are focused on streamlining DMEPOS prescribing to the benefit of healthcare providers, payers, and patients. Enroll
Family owned & operated for almost 40 years
We are here to be your trusted partner in access and are committed to making doing business easier than ever.
Durable, dependable, American-made, our PATHWAY® 3G modular ramping is supported by our EZ-VIZION tool that allows you to produce on-demand layouts and quotes via a simple, drag-anddrop interface in minutes. If you have yet to check this out, ask our Sales or Customer Service team for a quick tutorial.
Scan the QR code for additional information.
today: 1.800.451.1903 | customerservice@ezaccess.com | www.ezaccess.com
PHONE CALL DELIVERY INVOICE SIMPLIFY YOUR SUPPLY Simple Math Improve Your Profits + Increase Your Cash Flow + Reduce Your Risk + Control Your Inventory LAKE CQURT med cal supples 1-800-860-3130 LET US BE YOUR WAREHOUSE. CALL LAKE COURT TODAY! www.humancaregroup.us • Convertible Chairs • Healthcare Beds • Manual Transfer • Lifting Solutions • Hygiene • Walking Aids The Power of Productivity Take your business to the next level with the most flexible and feature-rich process and document management software for HME. Learn how Medforce can boost profitability www.medforcetech.com | 845.426.0459 x1 CommandCenter ContentCenter RemitCenter FormsCenter SignCenter ZipMit
together
Today, the HME industry is experiencing a fast-changing regulatory and reimbursement environment. By working together to help payors and elected officials understand the role HME providers play in the healthcare continuum, we can help safeguard our shared mission: improving care to those who need it most. Take action. Download tools and resources to get started. mms.mckesson.com/hme-advocacy © 2020 McKesson Medical-Surgical Inc.
Working
to secure your future.
NATURAL RELIEF PERFECTED QUALITY CBD TOPICALS GOODBYE PAIN Increasing Reimbursement Rates Want To Improve Your Payor Relationships? We help HME/DME and Complex Rehab Therapy Providers With: Contact Us: +1 (512) 812 - 8452 sales@payrhealth com Negotiations & Renegotiations Proactive Contract Maintenance Obtaining New Contracts
M Corpus VS
Fully customizable standing sequences
Made to move
Full range of power tilt, recline, legrest elevation, & articulating power footplate
The M Corpus VS brings proven, customizable power standing to the maneuverability of a mid-wheel drive base. DualLink suspension balances stability, traction, and ride comfort and features fully adjustable, oil dampened shocks while excellent low-end torque ensures a smooth stand and drive experience.
Swing-away or single-post knee support options
Learn more about the M Corpus VS
permobil.com
ROHO® continues to invest in quality
Our updated inflation valve continues to be made of Zytel, a high strength, fiberglass-filled material and now with improved valve functions.
• Easier to open, close, and attach the pump for inflation.
• With less risk of failure after an extensive redesign, now feel it close with confidence.
Scan the QR code to visit the Trust & Transparency page.
Billing solutions that fit your team today and scale with you tomorrow
PROCHANT INTAKE
Let our team of reimbursement experts handle everything from incoming referrals to prior authorization.
PROCHANT BILLING
Use our automation tools and analytics to make your billing process as simple as pushing a button.
PROCHANT COLLECTIONS
Reduce your DSO and bad debt with the help of our round-the-clock collections experts.
Raz-ART ... the ART of tilt!
40° tilt
Patented tilt geometry
Lowest tilt effort of any MSCC – one-handed operation
Patented tilt-lock system
Tool-less height adjustment
razdesigninc.com
info@razdesigninc.com
OF THE VGM HEARTLAND CONFERENCE VGM Heartland 1/4 Page Ad.qxp_Layout 1 4/25/23 1:57 PM Page 1 3D Mask Fitting Solution Booth #405 www.sleepglad.com COMPLIANCE REVENUE EFFICIENCIES REFITS
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Free Form Back Kits
Complex Seating. Simplified. A custom mold-able back. Everything needed, in one box.
HCPCS Coded: E2617 www.symmetric-designs.com
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