Everything you need to know about Voyage Care
Contents page About Voyage Care... Commitment to quality... Our highly skilled staff... Our values... Our approach... Housing solutions... Specialisms... Types of support... Make an enquiry...
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Who are we? Voyage Care provide great quality care and support for people with learning and physical disabilities, brain injuries, autism and complex needs across the UK. Whether you are looking for support in your own home, supported living accommodation, a registered care home or out in the community, our specialist teams are here to help you.
Outstanding
Having come from a school situation wh ere [my son] had lost all of his confidence, this has been the ma king of him. Parent of a person we support
d support The care an ived is people rece l. The exceptiona manager registered ample and leads by ex aff follow. the other st illiant. They are br for The rt po CQC re Woodlands
We are proud to have 16* services rated as Outstanding by the CQC!
Supporting a range of needs: • Learning disabilities • Physical disabilities • Autism • Brain injuries • Prader-Willi syndrome • Complex needs • Challenging behaviour • Mental health conditions • Transitional needs
Accessing the support If you’re looking for care and support or would like to find out more about our support services, contact our enquiry line team on 0800 0353 776 referrals@voyagecare.com
The sup po and is to rt is flexible ta around lly tailored me, I fe staff ha e ve nurt l the ured m I’ve rea e, lly com e out m shell an y d have be would never lie what I’m ved years ago doing n ow what I’v e achie and ved. Kate
*Data accurate as of January 2022
About Voyage Care Voyage Care are the sector leading provider with over 30 years experience of specialist care and support. We enable adults and children with learning disabilities and complex needs to live the life they choose by offering person-centred care. The people we support are the centre of all we do. Our purpose is to deliver great quality care and support, and our vision is to make a lifelong difference to the people we support and their families. Our values guide how we work, and the behaviours we expect as we deliver our core purpose.
* Data correct as at February 2022
95%* of our registered services in England are rated Good or Outstanding
100%* of our Scottish and Welsh registered services are graded overall compliant.
Care and support across the UK
11,300+
staff members across the UK
Our local support teams enable people to live more independent lives and engage in their communities, wherever support is needed across the UK.
263
Support is available for just a few hours or 24 hours a day, tailored to each individual’s needs. Our community based support is fully aligned with self directed support principles and we support people with personal (health) budgets or funded by local health or social care teams.
3,400+
people supported
How we support you You are in control and we empower you to live the way you want – where, how and with whom you choose. We enable all the people we support to live meaningful and fulfilling lives. As the leading specialist adult social care provider, we pride ourselves on delivering exceptional person-centred care and support. Our robust care and support plans ensure that your goals and aspirations are at the heart of everything we do.
As parents, we feel Voyage Care has taken on board what we’ve said is important for our son, we feel listened to and that it is a real partnership. Kyle’s parents
A relative told us, “They fully understand [person’s] behaviour and allow them as much time as they need. It’s the best care they’ve ever had. It’s just so wonderful and lovely. I would rate it outstanding.” CQC report for Redbank House, rated Outstanding
As the leading provider in our sector, we are truly dedicated to providing the absolute best quality of care and support. Our sector leading regulatory compliance is underpinned by the three pillars of our quality framework: Safety: meeting all required regulatory standards, regular audits and reviews, proactively managing risk and applying national best practice Effectiveness: focusing on outcomes, personalisation and choice using Evidence-based/ informed Practice Experience: putting ourselves in the shoes of the people we support, and using effective processes for measuring quality of experience
W e
Quality we are proud of n utsta ding! O ’re
We have more Good and Outstanding (or equivalent) services than any other provider in adult social care!
16* of our services are rated as Outstanding or equivalent across the UK!
*Data correct as at January 2022
Commitment to quality
The staff here are great and can’t do enough for you and are always around if you need to talk about anything that’s worrying you.
Outcome focused Encouraging involvement to build confidence and independence. Regular person-centred reviews and monitoring of goal attainment, satisfaction and well-being. Co-creation with the people we support Quality checkers: our team of experts by experience are integral to the internal quality audit framework. Growing Together: forum to enable people we support to influence policy development, service planning and delivery of care and support. Quality questionnaire Our innovative tool which enables meaningful measurement of the quality of experience of the people we support, and tells us how well we are meeting individual needs over time.
We have 47 Voyage Care Quality Checkers!*
CQC report for Chard Manor, rated Outstanding
In every aspect of life there has been inmprovements for people CQC report for Cloverdale, rated Outstanding *Data correct as at December 2021
Our highly-skilled staff Our staff live and breathe our ETHOS values; a positive and open company culture is important to us. Our well-trained staff will understand the individual’s needs and are equipped with the right skills to support people to live their best life. The people we support are at the heart of everything we do, and that includes the recruitment process. If appropriate, we involve the people we support in recruiting their support workers, encouraging a perfect match. We focus on aspects like values-based recruitment, ensuring we employ people who are passionate about providing the best quality care for the people we support. Comprehensive training
Values-based recruitment
Focused on Active Support / Postive Behavioural Support
Well-led teams: experienced and passionate managers
10 1,3 0000+ staff + mem
bers
Staff training and progression Each member of staff will have specific training that is tailored toward both the needs of the people they support and their own personal development. All staff are supported to develop their skill and progress. We offer in-house apprenticeships including: • Adult Care Worker Level 2 for support workers. • Lead Adult Care Worker Level 3 for current and aspiring senior support workers. • Leader in Adult Care Level 5 for managers. “I thoroughly enjoy this role and the enjoyment and challenges that come with it. The fulfilment from the residents that live happily at Woodlands makes everyday a great day.” Anthea, Service Manager
Regardless of their role, every staff member is required to complete autism training
Our values Our ETHOS values guide how we do business and the behaviours we expect as we work towards our core purpose. Our vision is to make a difference to the people we support & their families, so we worked with them to co-create our values.
Empowering Emilia •
• •
Empowering people to live the life they want to lead Respecting people’s choices Putting other people first
Together Tim •
• •
Listening, engaging and collaborating Creative coproduction Sharing meaningful experiences
Turn over for Honest, Outstanding and Supportive!
Honest Helen • Building mutual trust and understanding • Meeting promises and always learning • Freedom to speak up
Supportive Sarah • Support that expands horizons • Encouraging people to reach their potential • Treating people with dignity
Outstanding Omar • Unrivalled expertise, exceptional outcomes • Removing barriers to success • Leaders in quality
Our values are embedded in all aspects of how we operate including; care planning and review, recruitment, internal quality audits, learning and development, appraisals and reward and recognition.
Our approach Tailored care As the leading provider in the sector, we are experienced in providing tailored care for each individual and delivering great outcomes for the people we support. Enabling ETHOS The quality of the care and support we provide is always our priority. We are fully committed to enabling the people we support to live the lives they want; lives which are fulfilling, meaningful and happy. Collaborative and inclusive We work together with the individual and their support network to create a support plan and involve them in choosing their support workers, providing them with staff who understand their needs.
Pathway of support We work collaboratively with individuals and their support network to review and identify the right setting for them to suit their needs and aspirations. We support people to step-up to a higher needs setting, step-down to a more indpendent setting or move on from support completely depending on their needs.
Our approach The journey together Once an individual is ready to begin their journey with us, we break it down into person-centred steps that focus on them and their specific needs. We champion collaborative working, ensuring we involve the person we support and their network in all aspects of their journey. We work in partnership with the individual to achieve their goals and support their health, social and emotional needs.
1
Referral
6
Collaboration with MDTs
7
Continual goal review and reset
2
Pre-admission assessment
5
Person-centred support begins
8
Flexible support
to live your best life
3
Develop goals
Aiming towards more independence
4
Transition work (dependent on individual)
Housing solutions We understand the importance of identifying the right housing solutions and environments for the people we support. We source and develop safe and appropriate settings with integrated solutions that promote independence. Dedicated in-house property sourcing team Collaborating with developers and housing provider partners to build bespoke properties Sourcing rental accommodation to suit specific needs; including independent and shared living Providing solutions for assistive technology and technology enabled care Undertaking adaptations Environmental checklists
We work with over 70 specialist housing providers and landlords to support people with managing their tenancy!
Housing solutions We support people to understand the options available when searching for the right home for them, including; • • •
•
Identifying if we have a suitable vacancy available in one of our existing locations Working with specialist housing providers and landlords to source appropriate properties Understanding if a home could be adapted to meet an individual’s requirements – our in-house property team can install specialist equipment, such as hoists and tracking, environmental controls, accessible bathrooms and assistive technologies Investing in the development of specialist purpose-built homes. We will invest our own capital or work with specialist development partners to meet the identified needs of people in a local community
Together we help the people we support choose a property that best suits their needs.
Examples of assistive technology we can support individuals with include:
Epilepsy sensors to detect seizures.
Environmental controls, helping you turn your TV or lights on and off, open and close your curtains or doors.
Sensors on your bed or chair that tell our staff if they are occupied and alert us if you need support.
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We work with 254 Local Authorities and CCGs across the UK!
Our specialisms
Our specialisms Everybody is different and it’s important to us the individual’s care and support is tailored to their individual needs. To achieve this, we take the time to get to know them and put their preferences at the centre of everything we do.
Learning disabilities
Autism
Brain injury rehab
Prader-Willi syndrome
Complex nurse-led care
Children’s Complex Care
Specialist Behavioural Support Services
Transitional support
Learning disabilities We ensure that every individual we support with a learning disability is able to live the life they choose. We can support them with simple things such as daily tasks and accessing the community, or assist them in finding employment or getting an education. We are committed to providing the people we support with the right care and support, how and when they choose.
Around 1.5 million people in the UK have a learning disability
Learning disabilities
Case studies
Fiona Fiona loves animals and with our help, she is able to volunteer at a local stables. She enjoys riding the horses, but also helps with tasks like feeding and grooming them. Fiona also helps keep things at the stables clean and tidy. Thanks to her volunteering work, she’s now working towards an equestrian qualification!
Jenny Jenny from Flintshire really wanted to spend some time with her family by going on a holiday. With the help of staff, she was able to plan and save up the money she needed to go. Jenny loved her family holiday!
Autism Our support for autistic people is designed around their needs, interests and preferences. Our goal is to support each autistic person to achieve the best possible outcomes in their lives.
We have 33 services fully accredited by the National Autistic Society!
All of the people we support are assessed by us using autism specific tools, like envrionmental checklists both before and after their transition. Support is based around each person’s unique abilities, interests and preferences. We have a comprehensive, autismspecific learning and development pathway for staff.
In order to meet our quality standards, we work with the National Autistic Society, who set the standards of our autism support.
Over 700 of people we support across the UK are autistic
Autism
Case study
Alan was diagnosed with Asperger’s Syndrome, a form of autism. He wanted to reduce the level of support he needed and move towards more independent living. Working with Alan, we created a transition plan. Alan was able to make informed choices in all aspects of his progress. He even chose how his new apartment was decorated and with support, purchased furnishings. Together, we created a financial plan, allowing him to be in control.
Since moving into his new apartment, Alan is happy he now has control over his life. He is able to direct his support towards achieving clear objectives. His self-esteem has increased significantly! He knows he will continue to develop and now feels confident that he can achieve his hopes and dreams for the future.
Brain injury rehabilitation We work intensively with multi-disciplinary teams to rehabilitate and provide on-going care and support. We have a collaborative process that encourages, educates and supports people to take control of their lives after a brain injury and regain their independence. Our goal is to help your clients regain as many skills as possible, through our rehabilitation pathway. We ensure support is: • Defined based on the individual’s needs • Guided by the individual’s goals • Based in the community • Inclusive of family and support networks.
Brain Injury Rehabilitation
Case study
Darren was involved in a high speed collision and sustained an acquired brain injury in his mid-twenties. With a decompressed skull, unable to walk or swallow, he moved into one of our brain injury services where he needed two support workers.
Headway Accredited
Darren struggled to cope at the beginning of his journey but after his reconstructive skull surgery, Darren regained strength in his legs. Thanks to our physiotherapy team, he was able to take part in daily exercise. As his confidence grew, he felt comfortable trying to swallow his food, which was successful and resulted in his peg being removed. With the support of our staff and his family, Darren eventually moved back to his family home with his mother. Although he arrived home in a wheelchair, it didn’t take long for him to challenge himself and before he knew it, he was walking unaided. Darren is still living at home and flourishing, thanks to the team who supported him.
Our 16 brain injury rehabilitation services provide over 180 places for community-based rehabilitation. All of the services are accredited by Headway the brain injury association.
Prader-Willi syndrome We recognise that Prader-Willi syndrome is an integral part of the individual and we prioritise finding unique ways to manage the challenges they may face. We ensure that we provide a safe and positive environment, where the people we support are encouraged to lead a healthy and enriched lifestyle. As part of our dedication to providing bespoke care and support for each person we support living with the syndrome, we have developed our Prader-Willi syndrome specialism. This specialism means we can implement person-centred support plans, environmental assesments and behavioural support plans if required. Our Prader-Willi syndrome professionals group, made up of staff members, help drive continuous improvement in this area.
We have 12 Prader-Willi syndrome specialist care homes across the UK
Prader-Willi syndrome
Case study
James had long term issues with his food and weight due to his Prader-Willi syndrome. Because of this, the service had to keep the fridge and cupboards in the kitchen secured using DoLS. Staff worked with James to take control of his eating and weight – promoting more independence. He kept a daily food diary and began counting the calories he had eaten. Instead of refusing him “If it wasn’t for food when asked, staff worked with the staff my James to help him maintain his weight would healthy eating. go sky high. I have achieved so James has a real sense of much because achievement when he keeps to of the support of his targets and has lost over four the staff.” stone! He is very proud of how healthy he feels, and really enjoys picking out new clothing to wear – Person with including his Southampton Prader-Willi football shirt. syndrome
Complex nurse-led care Our nurse-led, individualised support is available 24/7 and is safe, flexible and reliable. Support can be given in the individual’s own home, or in the community. We are committed to making a difference to the lives of vulnerable children and adults with life-limiting and life-threatening illnesses and disabilities through caring clinical case management.
Conditions we support include: • • • •
Neurological conditions & brain injuries Physical disabilities Spinal cord injuries Autism
• • • • •
Auto-immune conditions Central line needs Long-term ventilation needs Mental health conditions Total Parenteral Nutrition (TPN)
Complex nurse-led care
Case study
Benny has a learning disability, dysphagia, epilepsy and uses a wheelchair full time. He also communicates non-verbally. Staff noticed Benny was losing weight, vomiting and sometimes refusing support with eating and drinking and quickly created an action plan to help. Benny went to the first doctor and after no luck, staff spoke to a dietician and helped Benny find a second opinion. The second doctor suggested Benny go for some tests. After the tests, he was diagnosed with a hernia, gastric reflux and ulceration to his esophagus. Thanks to staff quickly noticing a change in Benny and getting him the professional help he needed, he is now on the correct medication and has a new diet plan. His weight has stabilised and he’s happier accepting support whilst eating and drinking.
Children’s Complex Care in Greater London We provide high quality, responsive, flexible support, care and /or treatment that is designed to meet individual assessed needs. We work with families to support their children’s aspirations. This supports our commitment to the philosophy of ‘every child matters’ and the five outcomes for children: be healthy, stay safe, enjoy and achieve, make a positive contribution, achieve economic well being.
What we provide • Complex healthcare packages • Provision of nurses and carers to family homes • Bespoke emergency packages • Palliative and end of life services • Carer provided in community settings such as school • Health needs assessments
Children’s nurse-led care
Case study
Staff that supported Amy wanted to help her understand her condition so that she was able to understand the procedures that needed to take place to support her. To achieve this, a clinical manager adapted an old doll to be more relatable to Amy. She fitted it with a tracheostomy, with tapes and a gastrostomy tube. This really helped Amy get a better understanding of what procedures were needed through play. The staff were able to show her using her doll. Through giving Amy the doll, staff were able to explain how each tube helped her. For example, one would provide food and the other would help with breathing. Amy was able to relate and she’s become much more settled with her condition, knowing her doll was receiving the same treatment.
Specialist Behavioural Support Services Specialist Behaviour Support Services (SBSS) is our specialism for delivering support for people with a learning disability and/or autism who are either preparing for discharge from a long-term hospital stay or are at risk of admission due to exhibiting more complex challenging behaviour. The SBSS specialism has been developed to support the mobilisation and delivery of sustainable support for people who need enhanced services to maintain meaningful lives in their own home, away from inpatient settings. We cover: • Learning and development • Attracting and retaining the right team • Housing and property • Quality • Mobilisation
We work with health and social care professionals to develop solutions that provide the right support at the right time.
Step up support We can offer step up support for people who are at risk of admission. Step down solutions We can assist the individual with a step down solution that provides a pathway to supported living and community support.
Specialist Behavioural Support Services
Case study
Martin has lived in institutions including secure hospitals for most of his life. Because of this, Martin has had very little education and few opportunities to learn about social norms and boundaries. After being moved to one of our services, Martin was very interested in the garden. The service deputy manager noticed this and approached a gardener at a local attraction with garden. He explained Martin’s background, needs and interests and the gardener offered Martin a placement. Together, we developed risk management plans and agreed what tasks Martin would be doing at his job. While working, Martin is supported by two staff members who also take part in the tasks. Martin now works there every week and is ‘one of the family’. He feels accepted like any other staff member. He has overalls, steel toe cap boots and a high-vis jacket which has really boosted his confidence. Martin’s quality of life has increased and his behaviours have reduced to the extent that he recently went on his first ever holiday.
Transition Our proactive and person-centred approach to support ensures an individuals transition, at whatever stage of life, is positive and smooth. By working together with the individual and their support network, we can create a structured and flexible transition plan which will help to alleviate any worries. We facilitate open and honest communication throughout an individuals transition journey, providing clarity and reassurance when it is needed most. We will be there to support people in a way that suits them as they move into their new home and going forward.
We have four key stages to ensure a successful transition 1. Introductions
2. Developing the transition plan 3. Implementing the transition plan 4. Reviewing the transition plan
Transition
Case study
Molly has a learning disability and was anxious when it was suggested she was ready to move from one of our residential services to her own flat. Our team helped Molly overcome her fears by explaining the process clearly to her. This included assuring her that her current staff team would continue to support her until her new support workers understood her needs. Molly was also told she’d be involved with recruiting her new support workers. This helped reduce her anxiety and increased her confidence. Another barrier was finding the right property for Molly, as she can be easily influenced by others. It was important the property was in a safe environment. Working with Molly, we sourced a nice residential area. Molly was also involved in choosing her furniture and decor. Molly’s confidence has increased significantly since her transition, and has even reduced her support hours.
you know d i ? D We support over 3,400 adults and children in a range of community-based settings
Types of support
Types of support We work with the people we support, their families and their support network to identify and source the setting that best suits their needs. Whether that’s in their home, in supported living or in a registered care home, the individual can rely on us for safe, flexible and personalised support in the right setting.
Supported living
Community support
Day opportunities
Residential care homes
Respite care
Nursing care homes
Supported living Supported living empowers people to choose the right amount of support, letting them lead an enriching and fulfilling life. Our support is tailored to the individuals needs and we work with people to create personalised support plans based on their interests and aspirations. We work closely with specialist registered housing providers who will support the people we support with managing their tenancy. We can support people to find a home that is right for them, whether that is living alone, in shared housing or in an apartment block.
1,000+
supported living clients
295
properties
Supported living
Case study
“People were enabled to be valued members of their local community. There was a genuine emphasis on supporting people to pursue their interests and hobbies. People were supported in going to the theatre and on holidays.
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Without the dedicated and focused support from staff people would not have been able to partake in these activities and to experience new activities for the first time.” CQC report for Marlborough House, May 2019
Community support We can support individuals in their own home or out in the community, and we work with them to create a tailored support plan that involves their goals, interests and preferences. The experiences people we support take part in will give them the chance to learn new skills, engage in their local community, gain a new found independence and enjoy plenty of interactive activities. Our staff regularly review support and activity plans to ensure the people we support accomplish their goals and receiving the right level of support. What we can assist with: • • • • •
Personal care Daily living tasks Social & leisure activities Work & education Cultural needs
Day opportunities Our passionate and caring teams will help individuals get the most of out an individuals day and their budget, so they can lead a happy life without limits. Because we are outcome based, you can expect our teams to support people with the following: Community inclusion like day trips as a group or individually or accessing leisure activities. Health and well-being such as exploring opportunities to exercise and leading a healthy lifestyle. Developing your skills and confidence in the community by supporting people to travel independently, providing training and teaching money managing skills. Preparing for work or education by learning about CV writing and gaining interview skills.
Case study Charlie’s supported living package was initially for 24 hours per day. His support team worked with him to develop his daily living and social skills. As a result, he now only needs 20 hours per week! During his person-centred planning, Charlie asked for help finding a job. His staff team supported him to write his CV and build his confidence. They built his skills with practice interviews and he was successful! He works 12 hours a week at a supermarket. Well done Charlie and team!
Residential care homes Our specialist residential care homes are more than somewhere to live, we offer somewhere for people we support to make their home. Our experienced staff deliver safe, personalised care and support for for the people who live in our residential services, 24 hours a day.
Our focus is on finding the right home for the people we support, within their chosen community. Our residential care homes offer long-term, safe and personalised support, 24 hours a day. Each of our homes have been carefully designed and adapted to meet the needs of the residents. We support people to do the things that are important to them, both at home and out in the community.
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Residential care homes We support Dave at one of our residential care homes. Dave has physical disabilities, is non-verbal and needs full support with all of his needs. Before Dave moved to our home, his family were concerned that he wasn’t going to be out in the community or taking part in his favourite activities. Our staff supported with Dave’s transition to make it as smooth as possible. Through intensive training and continuous support, Dave’s support workers have now mastered his movements and gestures, which help them understand his needs. Dave is now at a healthier weight and is a much happier person. His family couldn’t be more pleased.
Case study
Everyone is so friendly and caring, nothing is too much trouble. Dave is very well cared for. He gets out and about in the community, which he loves. We can’t fault anyone or anything, it’s just one big happy family! We know he is in good hands. Dave’s parents
Respite Our respite care can deliver tailored support to cater for the people we support’s needs, be it an overnight stay or a placement for a few weeks. We can provide planned or emergency respite at multiple of our residential care homes for people with a variety of needs including physical disabilities and nursing care.
Preparing for your stay with us
w kno ? ou
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Did y During their stay with us, people can take part in activities tailored to their interests!
Staying away from home is a big step for someone and we understand and cater to that. Before their stay, they have the opportunity to visit the home and meet the staff. Visitors are always welcome and we always work collaboratively with the people we support and their loved ones to produce a support plan tailored towards them.
Respite We have 28 dedicated respite beds available to support individuals
Case study
Rosa was living in her own flat with four care calls a day. She had severe anxiety, was lonely and extremely vulnerable in her environment as she was suffering from financial abuse. Due to her extreme loneliness, Rosa had double incontinence, a behaviour she developed to make carers return to her home. Since moving to one of our respite services, Rosa has flourished. She can now get up and visit the bathroom by herself and has even visited the hairdressers – she couldn’t remember the last time she had her hair cut! With staff on-site 24-hours a day, her anxieties have lessened and she’s able to get out and about in the community on a daily basis. Rosa has settled in well to her new, safer environment and she feels transitioning into a residential respite care home is the best thing that could’ve happened for her.
Nursing care homes Our nursing care homes provide nursing support to people with learning disabilities and significant health needs, making sure to focus on maximising the potential of each resident. We can provide 24 hour nursing care in residential, repsite and community based settings. Families can rest easy knowing that we are offering their loved one a comfortable, safe and happy environment.
We can provide support to individuals who need pressure or wound care, PEG feeding and support with their epilepsy and multiple sclerosis.
Nursing care homes
Case study
Vanessa has a learning disability and is supported by us to live independently in her own flat following a move out of nursing care services. As well as achieving this transition, she wanted to re-build relationships with the family she had not seen in 30 years. During key worker meetings and conversations, she had told staff she wanted to find her family, as she had lost contact. With Vanessa’s consent, staff contacted the social worker who provided her with relevant historical and contact information. Our staff supported her to make contact with her family, and supported her during the meetings at Vanessa’s request. Eventually, Vanessa chose to continue the visits unsupported. The relationship with her family has blossomed and continues to be maintained. Vanessa has adjusted well to her new environment, and is enjoying fulfilling family relationships.
How to make an enquiry Contact our friendly enquiry team to discuss how we can support your client. 0800 035 3776 referrals@voyagecare.com www.voyagecare.com
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