Work Immersion Workbook

NEW CABALAN SENIOR HIGH SCHOOL SY 2019-2020

FOREWORD This Workbook is an innovative tool produced for New Cabalan Senior High School to meet the standards of the K to 12 curriculum in providing our teachers and learners relevant and localized content. It serves as a supplementary material to current K to 12 resources where contextualization is a priority.

The content of this Workbook is anchored on the Curriculum Guide of Work Immersion.

The development of this learning tool stems from the best effort of Wilbert C. Venzon, LPT, MBA., the Work Immersion Teacher of New Cabalan Senior High School.

This Workbook is dedicated to our learners who are the central figure of the educative process. They are the author’s inspiration in putting this endeavor into fruition amidst the challenges in assuring that content is rightfully delivered. Every activity in this workbook is carefully designed bearing in mind and heart the best interest of the students. May this workbook be of great value in addressing their needs so that they can become active members of the society and effectively respond to Work Immersion issues and problems they face in their respective deployment venue.

TABLE OF CONTENTS

FOREWORD

……………………………….. i

INTRODUCTION

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LESSON 1. Work Ethics

……………………………… 1

LESSON 2. Safety in the Workplace

……………………………… 10

LESSON 3. Workplace Rights and Responsibilities

……………………………… 20

LESSON 4. Confidentiality in the Workplace

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26

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35

LESSON 6. Writing a Resume/Bio-Data

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40

BIBLIOGRAPHY

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49

LESSON 5. Effective Conflict Resolutions and Teamwork Skills

ii

INTRODUCTION

As per Work Immersion course description in the Curriculum Guide, this subject is one of the course requirements for graduation. A Senior High School student has to undergo Work Immersion in an industry that directly relates to the student’s postsecondary goal. Through Work Immersion, the students are exposed to and become familiar with work-related environment related to their field of specialization to enhance their competence. Specifically, the students are able to: (i) gain relevant and practical industrial skills under the guidance of industry experts and workers; (ii) appreciate the importance and application of the principles and theories taught in school; (iii) enhance their technical knowledge and skills; (iv) enrich their skills in communications and human relations; and (v) develop good work habits, attitudes, appreciation, and respect for work. These prepare them to meet the needs and challenges of employment or higher education after graduation.

This workbook is a pre-immersion guide to prepare the students on their deployment venue where the importance of understanding work immersion is discussed to the learners the expected behavior in the actual work environment.

LESSON 1. WORK ETHICS

Objectives : At the end of the lesson, learners are expected to: •

To develop a strong work ethic that will impact the student’s future as an employee.

Expectations for Employees:

Work Ethics Defined: A standard of conduct and values for a job performance

• What does an employer want?

• What are the traits of a winning employee?

• What are the traits of a winning employee?

WORK ETHICS CHARACTERISTICS

Be on TIME. Don’t be ABSENT Be at work every day possible Plan your absences Don’t abuse leave time Come to Work on Time Be punctual every day

Do the work correctly Quality and timelines are prized Get along with co-workers Cooperation is the key to productivity Help out whenever asked Do “extras” without being asked Take pride in your work

Do things the best you know how CHARACTER Be HONEST “ Honesty is the single most important factor having a direct bearing on the final success of an individual, corporation, or product.” Ed cMahon Be Dependable Complete assigned task correctly and promptly Be LOYAL Speak positively about the company Be Willing to LEARN Look to improve your skills

ORGANIZATIONAL SKILLS Make an effort to improve Learn ways to better yourself Time Management Utilize time and resources to get the most out of both

TEAMWORK Be a TEAM Player The ability to get along with others including those you don’t necessarily like LEADERSHIP abilities The ability to be led and/or to become the leader Be a CONTRIBUTING member The ability to carry your own weight and help others who are struggling ACCEPT compromise Recognize when to speak up with an idea and when to compromise by blend ideas together

COMMUNICATION Written communications Being able to correctly write reports and memos Verbal communications Being able to communicate one on one or to a group

APPERANCE DRESS appropriately Dress for Success Set your best foot forward Personal hygiene GOOD Manners Handshake Eye contact

COOPERATION

Follow company rules and policies Learn and follow expectations Get along with co workers Cooperation is the key to productivity Appreciates privileges and don’t abuse them Privileges are favors and benefits

ATTITUDE Have a good attitude Listen to suggestions Be positive Accept responsibility for one’s work If you make mistake, admit it

RESPECT Work hard Work to the best of your ability Carry out orders Do what’s asked the first time Show respect Accept and acknowledge an individual talents and knowledge

Activity #1. Right or Wrong Things to do

Figure 1. Right or Wrong Source: https://images.app.goo.gl/Cge2YJWyXqoGjXrZ8

The picture above shows understanding Right and Wrong List down your understanding about the behavior when at work.

A. Right things to Do 1. _________________________

B. Wrong things to Do 1. __________________________

2. _________________________ 3. _________________________ 4. _________________________ 5. _________________________ 6. _________________________ 7. _________________________ 8. _________________________ 9. _________________________ 10. _________________________

2. __________________________ 3. __________________________ 4.___________________________ 5.___________________________ 6.___________________________ 7.___________________________ 8.___________________________ 9.___________________________ 10.__________________________

Activity #2. Short Story Read and understand the story. What is work ethics all about when at work?

1. From the comics strips draw and make a short story below of what behavior will you show when at work? SHORT STORY WHEN AT WORK…..

Activity #3. Right or Wrong Ethics If you were hired as an employee what behavior will you show when at work?

RIGHT ETHICS

WRONG ETHICS

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Activity #4. Real life situations at work Below are real life situations that could happen in the workplace. Explain how you would ethically deal with the following scenarios. Describe in detail what you would do if you found yourself in the following situations.

1. You call in sick to your supervisor because it’s a beautiful day and you decide to go to the beach, or do shopping at the mall. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 2. You place your dirty plate in the pantry sink. With a guilty glance around the room, you find no one watching and quickly leave the pantry. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 3. You work in the restaurant in which wait staff tips are shared equally, and you withhold a portion of your tips from the common pot before the tops are divided. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 4. You take office supply from work to use at home because you justify, you often engage in company work at home, or you worked extra hours this week, and so on. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 5. You allow a part that you know does not meet quality standards leave your workstation and hope your supervisor of the qualify inspector won’t notice. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

Activity #6. Action at Work Write the specific actions to perform each step for maintaining good attendance.

1. Make work attendance your highest priority. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 2. Know your schedule. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

3. Make daily use of an alarm clock. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

4. Get enough sleep. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

5. Inform your supervisor directly in plenty of time if you are unable to perform duties. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ FORMATIVE ASSESSMENT 1. What is Work Ethics? (5 points) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 2. What are the different traits of a winning employee? Explain it in your own words.

1. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 2. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

3. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

4. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

5. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 6. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

7. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 8. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

9. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ 10. _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________ _____________________________________________________________________

LESSON 2. SAFETY IN THE WORKPLACE Objectives : At the end of the lesson, learners are expected to: •

Understand safety measures in the workplace

WORKPLACE SAFETY UNSAFE ACTS Action or behavior that you or a co-worker carries out that may be potentially harmful UNSAFE CONDITIONS Anything you or a co-worker finds that is potentially harmful SAFE WORKPLACE Control and elimination of recognizable hazards to minimize the risk COMMON SAFETY ISSUES

SLIPS, TRIPS, AND FALLS Falls are the number one leading cause of injury in the workplace. A major cause of falls in the workplace is the use of improper lifting techniques.

FIRE SAFETY The best safety advice related to fire safety is to STAY CALM. You can’t help yourself or a coworker if you lose control during an emergency.

Move to designated Assembly point Use a FIRE EXTINGUISHER

WHEN A POTENTIAL HAZARD IS DISCOVERED

• • • • •

Make sure that everyone else in your workplace is aware of the problem Notify your supervisor. Unless you are the supervisor; then get going on that safety committee plan Follow up. Telling someone there’s a problem is not a guarantee that the problem will be resolved satisfactorily File any reports or documents about the problem.

Health and safety are the joint responsibility of management and workers. Management is accountable for non-compliance to health and safety legislation.

Responsibility may be defined as an individual's obligation to carry out assigned duties. Authority implies the right to make decisions and the power to direct others. Responsibility and authority can be delegated to subordinates, giving them the right to act for superiors. It is important to note that, while some responsibilities can be delegated, the superior remains accountable for seeing that they are carried out.

Individual responsibilities apply to every employee in the workplace, including the Chief Executive Officer. All employees will then know exactly what is expected of each individual in health and safety terms.

To fulfill their individual responsibilities, the people must: •

Know what these responsibilities are (communication required).

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Have sufficient authority to carry them out (organizational issue).

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Have the required ability and competence (training or certification required).

Once all these criteria have been met, safety performance can be assessed by each individual's supervisor on an equal basis with other key job elements. Health and safety is not just an extra part of an employee's job: it is an integral, full-time component of each individual's responsibilities.

What are examples of responsibilities of workers?

Examples of responsibilities of workers include: •

Using personal protection and safety equipment as required by the employer.

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Following safe work procedures.

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Knowing and complying with all regulations.

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Reporting any injury or illness immediately.

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Reporting unsafe acts and unsafe conditions.

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Participating in joint health and safety committees or as the representative.

Why are correct work procedures established?

Governmental health and safety regulations represent minimum requirements. In almost all cases, organizations will have to augment these regulations with specific rules.

We need rules – to protect the health and safety of workers – but there are dangers in having either too few or too many rules. Too few rules may be interpreted as a sign that health and safety are not important, or that common sense is all that is required to achieve them. Too many rules may be seen as not treating employees as thinking adults and makes enforcement of all rules less likely.

Following are some guidelines for establishing rules: •

Rules should be specific to health safety concerns in the workplace.

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The joint health and safety committee should participate in their formulation.

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Rules should be stated in clearly understandable terms.

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Rules are best stated in positive terms ("employees shall" not "employees shall not").

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The reasons for the rule should be explained.

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Rules must be enforceable, since disregard for one rule will lead to disregard for others.

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Rules should be available to all employees in written form, in the languages of communication of employees.

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Rules should be periodically reviewed to evaluate effectiveness and to make changes for improved effectiveness.

Compliance with health and safety rules should be considered a condition of employment. Rules must be explained to new employees when they start work or if they are transferred or retrained.

After a suitable interval, these employees should be briefed to ensure they understand the rules applicable to their work.

The employer must establish procedures for dealing with repeat rule violators. Supervisors are responsible for correcting unsafe acts, such as a breach of rules, and they must be supported in this duty. Points that should be considered in establishing procedures on this issue are: •

Ensure that employees are aware of the rule.

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Ensure that employees are not encouraged, coerced, or forced to disregard the rule by fellow employees.

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All rules are to be observed.

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No violation will be disregarded.

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The role of discipline is that of education, not punishment.

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Action is taken promptly.

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While having guidelines for penalties for the first offence or infractions may be desirable, some flexibility is required when applying the guidelines since each case will vary in its circumstances.

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Action is taken in private and recorded.

Why is employee orientation important?

Health and safety education should start with employee orientation when an employee joins the organization or is transferred to a new job. It has been found that inexperienced workers, in general, are involved in accidents at a higher rate than others. While experience can only be gained through time, both health and safety education and job skills training can be used to improve this record.

Orientation sessions normally cover such items as explanation of the function of the work unit, organizational relationships, administrative arrangements, and miscellaneous policies and rules.

Items related to health and safety that should be included are: •

Emergency procedures.

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Location of first aid stations.

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Health and safety responsibilities, including those specified by legislation.

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Reporting of injuries, unsafe conditions and acts.

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Use of personal protective equipment.

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Right to refuse hazardous work.

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Hazards, including those outside own work area.

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Reasons for each health and safety rule.

A new employee can be expected to absorb only a certain amount of information in the first few days. A brochure outlining the points covered in the orientation sessions is useful as a handout to employees. It also serves as a checklist for the person conducting the orientation. A buddy system is a useful follow-up to the initial orientation. This system allows for on-the-job reinforcement of the information presented to the new employee. This process also promotes the safety awareness of the experienced workers who are the "buddies".

New, inexperienced or transferred employees should be encouraged to ask questions at any time when doubt exists as to correct procedures. The new employee orientation may include a set of questions, such as the following: •

What are the hazards of the job?

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Is job safety training available?

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What safety equipment do I need to do my job?

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Do I need to wear personal protective equipment (PPE)? Will I receive training on how to use the PPE?

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What do I do in case of fire or another emergency?

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Where do I find fire extinguishers, first aid kits, first aid rooms and emergency assistance?

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What are my responsibilities regarding health and safety?

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If I notice something wrong, to whom should I report?

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Who is responsible for answering safety-related questions?

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What do I do if I get injured or have an accident?

Soon after the orientation sessions, employees should be assessed on their understanding of the items discussed. In this way, both the quality of training and the level of understanding can be evaluated.

Activity #1. Safety in the Workplace Identify the safety signs found in the workplace

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Activity #2. Understanding the type of signs and their purpose Describe each safety sign found in the workplace.

1._________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 2._________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

3._________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 4._________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 5._________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 6._________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

Activity #3. Hazards in the Workplace Below are the hazards that could happen in the workplace. Explain how you would deal with the following hazards. Describe in detail what you would do if you found yourself at risk.

1. Physical Hazards ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 2. Ergonomic Hazards ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

3. Chemical Hazards ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

4. Biological Hazards ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

Activity # 4. Understanding Occupational Health & Safety Write in the space provided your understanding about Occupational Health & Safety in the workplace.

1. Briefly explain the content of each of the main parts of OHS law in the Philippines. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 2. Explain why we need legislation for health and safety in the workplace. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

FORMATIVE ASSESSMENT 1. What are hazards and how can we identify them at work? (5 points) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 2. Can you name at least four workplace hazards?

1. ________________ 2.________________ 3._________________ 4. _______________

3. How can workplace hazards be controlled? (5 points) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

4. List down the main responsibilities an employee has for workplace health and safety.

(5 points) ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 5. Assessing the risk involves: a) working out how likely it is a hazard will harm someone b) working out how difficult it will be to eliminate a hazard c) working out how likely it is that a hazard will harm someone and how badly they could be hurt d) keeping an eye out for things that might cause injury or harm

LESSON 3. WORKPLACE RIGHTS AND RESPONSIBILITIES

Objectives : At the end of the lesson, learners are expected to: •

To develop learner’s awareness of employment rights and responsibilities.

EMPLOYER’S RIGHT AND RESPONSIBILITIES To expect employees’ co-operation on Health and safety matters

To provide appropriate training

To expect work to be carried out to required standard

To provide protective clothing/equipment and training on how to use it.

To expect punctuality

To ensure equal opportunities

To expect regular attendance

To provide employee facilities (ex. Rest area)

To expect appropriate behavior in the workplace

To pay at least minimum wage and to provide a written pay slip

EMPLOYEE’S RIGHT AND RESPONSIBILITIES To work in a safe environment

To co-operate on Health and safety issues

To receive training appropriate to the job role

To inform employer if unable to come to work

To be provided with protective clothing if necessary

To take reasonable care of own safety and that of others

To receive minimum wage

To come to work on time

The WORKERS BASIC RIGHTS The State shall protect labor, promote full employment, provide equal work opportunity regardless of gender, race, or creed; and regulate employee-employer relations.

Male and female employees are entitled to equal compensation for work of equal value and to equal access to promotion and training opportunities. Discrimination against female employees is unlawful. It is also unlawful for an employer to require a condition of employment

that a woman employee shall not get married, or to stipulate expressly or tacitly that a woman employee shall be deemed dismissed upon marriage.

The minimum age of employment is 18 years for hazardous jobs, and 15 years for nonhazardous jobs. But a child below 15 maybe employed by parents or guardians in a non-hazardous job if the employment does not interfere with the child's schooling. • Security of Tenure Every employee shall be assured security of tenure. No employee can be dismissed from work except for a just or authorized cause, and only after due process.

Just Cause refers to any wrongdoing committed by an employee including: 1. serious misconduct 2. willful disobedience of employers' lawful orders connected with work 3. gross and habitual neglect of duty 4. fraud or willful breach of trust 5. commission of crime or offense against the employer, employer's family member/s or representative 6. other analogous cases Authorized Cause refers to an economic circumstance not due to the employee's fault, including: 1. the introduction of labor-saving devices 2. redundancy 3. retrenchment to prevent losses 4. closure or cessation of business Due Process in cases of just cause involves: 1. notice to employee of intent to dismiss and grounds for dismissal 2. opportunity for employee to explain his or her side 3. notice of decision to dismiss In authorized causes, due process means written notice of dismissal to the employee specifying the grounds, at least 30 days before the date of termination.

The inability of a probationary employee to meet the employer's prescribed standards of performance made known to him or her at the time of hiring is also a just cause for dismissal. • Workdays and Work Hours Workday refers to any day during which an employee is regularly required to work. Hours of Work refer to all the time an employee renders actual work or is required to be on duty or to be at a prescribed workplace. The normal hours of work in a day is 8 hours. This includes breaks or rest period of less than one hour, but excludes meal periods, which shall not be less than one hour.

An employee must be paid his or her wages for all hours worked. If all or any part of his or her regular work hours falls between 10:00 p.m. to 6:00 a.m., a covered employee shall be entitled to

a night shift pay in addition to his or her pay for regular work hours. If he or she works for more than 8 hours in one day, he or she shall be entitled to overtime pay.

• Weekly Rest Day A day-off of 24 consecutive hours after 6 days of work should be scheduled by the employer upon consultation with the workers.

• Wage and Wage-Related Benefits

Wage is the amount paid to an employee in exchange for a task, piece of work, or service rendered to an employer. This includes overtime, night differential, rest day, holiday and 13th month pay. It also includes the fair and reasonable value of board, lodging and other facilities customarily furnished by the employer.

Wage may be fixed for a given period, as when it is computed hourly, daily or monthly. It may also be fixed for a specified task or result. If wage is for a fixed period, the minimum wage for a regular 8-hour workday shall not be lower than the minimum daily wage applicable to the place of work as determined by the Regional Tripartite Wage and Productivity Board having jurisdiction over workplace.

If wage is paid by result, the worker shall receive at least the prescribed minimum wage for 8 hours of work. The amount may be increased or reduced proportionately if work is rendered for more or less than 8 hours a day.

An employer cannot make any deduction from an employee's wage except for insurance premiums with the consent of the employee, for union dues, or for withholding taxes, SSS premiums and other deductions expressly authorized by law.

• Payment of Wages Wages shall be paid in cash, legal tender at or near the place of work. Payment may be made through a bank upon written petition of majority of the workers in establishments with 25 or more employees and within one (1) kilometer radius to a bank. Payment shall be made directly to the employees.

Wages shall be given not less than once every two (2) weeks or twice within a month at intervals not exceeding 16 days.

• Employment of Women Night work prohibition unless allowed by the Rules: • in industrial undertakings from 10PM to 6AM • in commercial/non-industrial undertakings from 12MN to 6AM • in agricultural undertakings, at nighttime unless given not less than 9 consecutive hours of rest

Welfare facilities must be installed at the workplace such as seats, separate toilet rooms, lavatories, and dressing rooms.

Prohibition against discrimination with respect to pay (i.e. equal pay for work of equal value), promotion, training opportunities, study and scholarship grants. • Employment of Children Minimum employable age is 15 years. A worker below 15 years of age should be directly under the sole responsibility of parents or guardians; work does not interfere with child's schooling/normal development.

No person below 18 years of age can be employed in a hazardous or deleterious undertaking. • Safe Working Conditions Employers must provide workers with every kind of on-the-job protection against injury, sickness or death through safe and healthful working conditions.

Jobs may be hazardous or highly hazardous. Hazardous jobs are those which expose the employee to dangerous environment elements, including contaminants, radiation, fire, poisonous substances, biological agents and explosives, or dangerous processes or equipment including construction, mining, quarrying, blasting, stevedoring, mechanized farming and operating heavy equipment. If you need further information on the provisions of the OSH Standards, please click here (OSH Standards) and LCP, Book IV • Right to Self-Organization and Collective Bargaining The right to self-organization is the right of every worker, free of any interference from the employer or from government, to form or join any legitimate worker's organization, association or union of his or her own choice. Except those classified as managerial or confidential employees, all employees may form or join unions for purposes of collective bargaining and other legitimate concerted activities. An employee is eligible for membership in an appropriate union on the first day of his or her employment.

Collective Bargaining involves two parties: 1. the representative of the employer 2. a union duly authorized by the majority of the employees within a bargaining unit called exclusive bargaining agent.

It is a process where the parties agree: 1. to fix and administer terms and conditions of employment which must not be below the minimum standards fixed by law 2. to set a mechanism for resolving their grievances The result of collective bargaining is a contract called collective bargaining agreement (CBA).

A CBA generally has a term of five years. The provisions of a CBA may be classified as political or economic. Political provisions refer to those which define the coverage of the CBA and

recognize the collective bargaining agent as the exclusive representative of the employees for the term of the CBA. Economic provisions refer to all terms and conditions of employment with a monetary value. Economic provisions have a term of five years but may be renegotiated before the end of the third year of effectivity for the CBA. • EC Benefits for Work-Related Contingencies The Employees' Compensation Program is the tax-exempt compensation program for employees and their dependents created under Presidential Decree No. 626 which was implemented in March 1975. The benefits include: • Medical benefits for sickness/injuries • Disability benefits • Rehabilitation benefits • Death and funeral benefits • Pension benefits

Activity #1. Duties and Responsibilities Decide what you would say in these situations: 1. You want to change your working hours so you can go to your part-time job. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 2. You want the morning off to go to your medical check-up. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 3. You want the day off because it is your birthday. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

4. Your employer wants you to work late on one day next week, because the business is very busy at that time. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

5. Your employer want you to change your working time permanently, from a day shift to a night shift. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

LESSON 4. CONFIDENTIALITY IN THE WORKPLACE

Objectives : At the end of the lesson, learners are expected to: • •

Display ethical practices and the principles of confidentiality Understand the general employee confidentiality and privacy rules, as well as guidelines and laws that apply to confidentiality and privacy in the workplace.

Confidentiality What does confidentiality mean to you?

Example: - confidentiality means - being entrusted with or holding information (both written and verbal) and giving it only to the right people at the right time in the right place •

respecting the privacy of personally disclosed information when permission has not been given to share it

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the entrusting of information

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includes written and verbal confidentiality What ways can confidentiality be breached?

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not putting case notes away

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discussing matters in a public place

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not checking identification

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giving part information and thinking that is acceptable e.g. not naming but disclosing all the other information

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talking in front of visitors Can you think of any other ways?

How would they feel if someone disclosed confidential information about you?

Why is maintaining confidentiality important?

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uphold client’s rights

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professional approach

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establishes trust

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supports choice

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preserves respect for the client and self-esteem

When can confidentiality be overruled?

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client has broken the Law

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information if withheld could put others at risk

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information suggests the client is in danger - from self or others

Importance of Confidentiality at Work Confidentiality is of paramount importance. It is the employee’s responsibility to treat all the information in the workplace with care and caution. An employee should be prudent enough not to disclose any information that the organization considers sensitive and confidential, to a third party, until and unless the employee has consulted and taken permission from his supervisor regarding the same. Also, one should refrain from sharing any personal details with fellow colleagues at work. This helps to maintain a professional attitude at work.

An employee https://pixfeeds.com/images/14/390130/1200-390130-510226112.jpg

should know what files or materials he is permitted to access in the office and he should adhere to that. Under no circumstances should these files be shared or given to unauthorized people. This is because if it reaches the wrong hands, it can be considered as a breach of confidentiality and the employee may even be dismissed for it. Also, employees should not discuss any business dealings with the clients, outside work.

As far as the employer is concerned, any personal or professional details of employees should be handled with prudence. Data related to the personal details of an employee, applications forms, references, health data, salary structure should be kept well under wraps because if they are misused, it can lead to discrimination in the workplace. Only staff members of the HR department who require the data for certain purposes should be given access to the personal files of employees.

Maintaining confidentiality is important for varied reasons. The client or the customer can file legal suits against the organization or its employees. This can have negative repercussions on the business’s reputation as well. So, it becomes very important for the employees as well as the organization to protect information in the workplace.

How to maintain confidentiality in the Workplace?

The HR department should devise strategies and guidelines to ensure that workplace confidentiality is maintained. Here are some effective steps which can be taken to protect information.

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The human resource professionals should take necessary steps to prevent the misuse of information that is personal. This is applicable to the HR department as well. Personal files of employees and the management should be safely stored to avoid misuse, loss or unauthorized access.

Once the policies are devised, the next thing to do is to communicate the same to all the employees, supervisors and managers. Training them about the confidentiality issues by giving them printouts of the policy or holding meetings and seminars in the office which teach the importance of confidentiality to the employees, should be done on a regular basis.

It is very important that the employees know which actions of theirs will be considered as a breach of confidentiality and what will be the consequences of the same, to deter them from doing so.

With most of the information these days stored electronically, to ensure its safety, sophisticated electronic methods such as firewalls, password protection, encryption, etc. should be adopted. This will keep the access, usage and transmission of the protected data, safe.

Disposing off sensitive information in the right manner, if it’s not required anymore is equally important. The employer or the human resource personnel should do it in such a way that there are no potential leaks.

The privacy policies and guidelines should be updated regularly according to the new laws devised by the government. The same should be communicated to the employees to ensure their compliance. By maintaining the confidentiality standards in the workplace, an organization not only protects itself from legal hassles but improves the employee productivity as well by providing them with a secure and safe work environment.

CONFIDENTIALITY OF INFORMATION •

Information about an individual is their information

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And access is restricted

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You should be active not passive

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The need to maintain confidentiality extends beyond the workplace

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You should know who to go to for support and advice

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The need to know principle is a well-established way

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Form a consistent shared view amongst staff

•

Never promise to keep secret without adding the warning that you might need to tell someone else depending on what the secret is

There are a number of Acts of parliament which have a direct bearing on the way information relating to individuals is handled and stored. They form a legal framework within which you work. The most important of these are: •

The Data protection Act 1984

•

Access to Medical records act 1988

•

Access to Health Records Act 1990

Data Protection Act The most important single aspect of this Act to remember is that it covers personal data about an individual person of any age called ‘data subject’ stored in a computer by someone called a ‘data user. The Act provides that data shall: •

Be held fairly and lawfully

•

Be held for one or more specified purposes

•

Not be held or disclosed in a manner incompatible with those purposes

•

Be adequate relevant and not excessive in relation to those purposes

•

Be accurate and kept up to date

•

Not be held for longer than is necessary for those purposes

Access to Medical Records Act The purpose of this Act was to give individuals a right of access to any medical report about themselves provided by any medical practitioner for employment or insurance purposes.

Access to Health Records Act The intention of this act was to give individuals the right of access to their own health records in order to provide for the correction of inaccurate records. It excludes records covered by the Data protection Act.

Activity #1. Confidentiality A. READING INFORMATION CONFIDENTIAL Read through the situations and decide 1. Does this information need to be shared and why?

2. Would you break confidentiality with the client if they gave you this information and then asked you not to share it?

3. Does it fall into the overrule category?

Mr. Mark Sy is a 26-year-old client confined to a wheelchair following a road traffic accident.

While you are helping him to wash you notice that he has cigarette burns on his thighs. In response to your questions he becomes very distressed and tells you that his wife burnt him on purpose and because of his disability he is unable to stop her. He asks you not to tell anyone.

1.____________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 2.____________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 3.____________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

Mr. Jommel Venzon is a 54-year-old client who is terminally ill with cancer. While you are helping him write a letter, he tells you to inform his friend that ‘he will not be here long’.

You query the comment and Mr. Jommel Venzon tells you that he has got some tablets and plans to take them soon and is preparing his friend for the event. He begs you not to tell anyone.

1._________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ 2._________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ Charles Joaquin Rankin is a 70-year-old client who requires help with washing and dressing shopping and meals because he is depressed, he tends to neglect himself. The doctor thinks there may be an underlying reason but all attempts to find out why Charles Joaquin Rankin is depressed and have been ineffective. Over several weeks you have managed to build up a good relationship with him. He is reading the paper today and points to an article about someone famous dying of Aids ‘that’s what’s the matter with me’ he says, ‘don’t tell anyone will you?”

1._________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ 2._________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________

B. GAINING CONSENT •

If you feel that the information should be shared ask the client’s permission to do so

•

When gaining consent be specific regarding the information/action to be shared and to whom

•

Explain clearly why and accurately record

•

If there are any concerns in these areas, you should seek advice from your supervisor

Return to the scenarios in Activity A - keeping information confidential and answer the following questions.

1. What would you say to the client to attempt to gain consent to share information? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ 2. Who would you share the information with? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ 3. What records should be made? ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Activity #2. Case Study Read the following case study and then put yourself in the position of Cerise’s manager. What advice would you give Cerise about dealing with this kind of situation in the future?

Cerise is a domiciliary care assistant. One of her clients felt that she needed much more extensive home nursing services than could be supplied by the Health Authority and asked for Cerise’s help in contacting a private nursing organization. Cerise obtained brochures from 3 local organizations but recommended one of them on the grounds that another client of hers was very satisfied with the service given. Cerise and the client discussed the cost of the service and Cerise satisfied herself that the client could afford the fee. The client opted for the organization and asked a representative to call. Later the client complained to Cerise’s manager that the organization recommended by Cerise had been unsatisfactory and overpriced.

______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ Activity # 3. Confidentiality in action 1. Ideas about what is private, or secret can be very individual therefore you should treat all information confidentially.

True[ ] or False [ ] 2.When can care workers overrule confidentiality?

______________________________________________________________________________ ______________________________________________________________________________ __________________________________________ 3.You have a legal and moral responsibility to keep information about the people in your care confidential.

True[ ] or false[ ] 4.What is the procedure regarding confidentiality in your work place if a member breaches confidentiality by unnecessarily passing on information about a service user? ______________________________________________________________________________ ______________________________________________________ 5. Why is it important to maintain confidentiality of your clients? ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ___________________________ 6.What is your organization’s policy on Confidentiality? ______________________________________________________________________________ ______________________________________________________

Activity #4. Situational Analysis Analyze and describe situational action when at work 1) You are in the pub or coffee shop when a colleague starts to talk to another member of staff about a particular client and then begins to discuss the client’s family background and medical history. What if anything should you do?

______________________________________________________________________________ ______________________________________________________________________________ _______________________________________ 2) Joe has learnt that Ben’s brother has just been arrested for assault. Joe tends to discuss ‘news’ loudly wherever he is and you are taking both clients to the pub this evening. What do you do? ______________________________________________________________________________ ______________________________________________________________________________ _______________________________________

LESSON 5. EFFECTIVE CONFLICT RESOLUTION AND TEAMWORK SKILLS Objectives : At the end of the lesson, learners are expected to: • • • •

Able to know expected behavior regarding effective conflict resolution and teamwork skills To understand our perception of conflict To consider a different perspective on conflict To learn techniques to better handle conflict and build trust

What is CONFLICT? 1. A state of incompatibility of ideas between two or more parties or individuals.

2. Natural disagreement resulting from individuals or groups that differ in attitudes, beliefs, values or needs.

CONFLICT RESOLUTION TECHNIQUES

CONFLICT PREVENTION IMPORTANCE OF CONFLICT MANAGEMENT 1. Facilitates employees to concentrate on their work.

2. Strengthens bonds amongst employees 3. Helps finding a middle way - an alternative to any problem and successful implementation of any idea.

4. Motivates employees to strive hard to live up to the expectations and contribute to the organization in the best possible way.

5. Prevention is better than cure.

Activity #1: How do you see it?

Conflict can provide the spark that often leads to better solutions, creativity, and collaboration. This activity helps team members to: (1) Become more comfortable with conflict, (2) Consider the possible aspects of conflict, and (3) Understand the possible benefits to themselves and the team.

Discussion Questions 1. Were your partner’s perspective different from your perspective?

2. What were some things you learned by considering another’s perspective?

3. Does discussing conflict like this make it “less scary”? In what ways?

4. Is conflict good or bad?

5. What are some ways in which conflict is detrimental to the team?

Activity #2. Conflict Describe conflict in the workplace 1. How does the definition of conflict affect the way we think about conflict? ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

2. What are some negative consequences of conflict? ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 3. What are some positive outcomes of conflict? ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ 4. List four potential positive outcomes of conflict in an organization. ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________

FORMATIVE ASSESSMENT 1. What is conflict? ______________________________________________________________________________ ______________________________________________________________________________ 2. What are the different conflict prevention. Explain.

1._______________________ ______________________________________________________________________________ ______________________________________________________________________________ 2._______________________ ______________________________________________________________________________ ______________________________________________________________________________ 3._______________________ ______________________________________________________________________________ ______________________________________________________________________________ 4._______________________

______________________________________________________________________________ ______________________________________________________________________________ 5._______________________ ______________________________________________________________________________ ______________________________________________________________________________ 6._______________________ ______________________________________________________________________________ ______________________________________________________________________________ 7._______________________ ______________________________________________________________________________ ______________________________________________________________________________ 8._______________________ ______________________________________________________________________________ ______________________________________________________________________________ 9._______________________ ______________________________________________________________________________ ______________________________________________________________________________ 10._______________________

______________________________________________________________________________ ______________________________________________________________________________

LESSON 6. WRITING A RESUME/BIO-DATA Objectives: At the end of the lesson, learners are expected to: •

Write an effective structure of a resume for job application

How to write an effective resume What is a resume?

•

A resume is a SUMMARY of one’s education, work history, volunteer experience, organizations, activities, honors/awards

•

First impression of you for employer - Wow Factor

•

Commercial and not documentary - Grab employer’s attention;

•

Marketing Tool - Convey how you can contribute positively to company - Resume should show potential to do quality work so free from errors

Activity #1. Structuring a Successful Resume The following steps can help improve the structures of a successful resume.

Step 1: Read through the list of information that may appear in a resume Step 2: Decide and write down the section heading(s) that you think will best present each piece of information in a resume

Step 3: Rank each of these sections in the order that you would present them in your own resume

Your Information Your academic qualifications and Track record The skills, knowledge and personal qualities you will bring to the position Where you see yourself moving within that field or industry Your interest Referee contact details Your principal achievements, within and outside of school What do you do in your free time, on campus and outside school Your employment and work experience Membership Your name

Possible Section Heading(s) in Your Resume

Rank Order

Activity #2. Using a Job Analysis Checklist.

Read through the job advert. Highlight and underline important information - this includes (where applicable) application closing date, contact details etc.

Step1: How well do I understand the broader context of this job opportunity?

•

The type of industry/organization: products, services, growth, goals, mission, culture, size, structure, location, competitors, market share, challenges, and opportunities.

•

The purpose and importance of this role to the organization.

•

All the terminology used in the job advert.

Tip: Start to think about how and where you can demonstrate (some or all of) this knowledge in your resume – look at the section titles you identified in the previous activity to help you decide.

Step 2: Have I analyzed what they say they are looking for? (i.e. what selection criteria are listed?)

•

From the job advert (and job description, if available), list everything the employer is looking for.

•

Allocate each of the selection criteria that you identify to one of the categories within the Job Analysis Checklist (below).

Tip: Be as specific as you can be – e.g. if the advert mentions that you must have Excellent Communication Skills”, don t simply copy this into your checklist (perhaps in the Transferable Skills column). Instead, think of who your target audience will be on the job (will there be more than one group of them?) and, therefore, how you will be required to demonstrate different types of communication skills to them. For example, you may need to list both Giving formal presentations to groups and Explaining product information to customers via the telephone etc.

Step 3: What additional criteria will be necessary to do this job well? (i.e. what info does not appear in the advert?)

•

Next, from extended research and by thinking through the reality of working in this job, supplement your list with additional experience, skills, personal qualities, knowledge and/or qualifications that you believe the employer would also be impressed by (Note: you are listing here what the employer ideally wants - not yet what you may be able to offer them!)

Tip: Aim to have listed approx. 12-20 selection criteria in total by this stage. Use more paper if necessary - the more accurate and comprehensive your job analysis, the better your application will be!

Step 4: What do I need to highlight in my resume? •

From the selection criteria list you’ve identified on your checklist, now highlight the 3 or 4 you think are especially critical if the job is to be done well.

Tip: Review how and where in your resume you will present this (most important) information.

Job Analysis Checklist

Job Context 1. ___________________________________

6. ___________________________

2.___________________________________

7. ___________________________

3.___________________________________

8.____________________________

4. __________________________________

9.____________________________

5.___________________________________

10.____________________________

Relevant Experience (if applicable) 1. ___________________________________

6. ___________________________

2.___________________________________

7. ___________________________

3.___________________________________

8.____________________________

4. __________________________________

9.____________________________

5.___________________________________

10.____________________________

Skills 1. ___________________________________

6. ___________________________

2.___________________________________

7. ___________________________

3.___________________________________

8.____________________________

4. __________________________________

9.____________________________

5.___________________________________

10.____________________________

Personal Qualities/Attributes 1. ___________________________________

6. ___________________________

2.___________________________________

7. ___________________________

3.___________________________________

8.____________________________

4. __________________________________

9.____________________________

5.___________________________________

10.____________________________

Relevant Knowledge & Qualifications (if applicable) 1. ___________________________________

6. ___________________________

2.___________________________________

7. ___________________________

3.___________________________________

8.____________________________

4. __________________________________

9.____________________________

5.___________________________________

10.____________________________

Writing a Career Objective Statement Look over these sample job objectives, to see how others have written them. Draft your own with a particular job or industry in mind.

Examples •

To use my computer science training in software development for designing and

•

implementing operating systems.

•

A public-relations position which will maximize opportunities to develop and implement

•

programs, to organize people and events, and to communicate positive ideas and images. To use my public speaking and organizational skills in managing a publicity/promotional campaign.

•

A position as a general sales representative within a pharmaceutical house, which will enable me to use my chemistry background and ability to work on a self-directed basis, in managing a marketing territory and delivering high quality client services.

•

A position in data analysis where skills in mathematics, computer programming and deductive reasoning will contribute to new systems development.

•

To use my knowledge of financial analysis in an environment where initiative, attention to detail and communication skills are valued. To take on increasing responsibility and deliver outstanding results whilst working on key client accounts.

•

A position which will maximize opportunities to develop and implement programs which promote environmental awareness within the community. To utilize my effective public speaking and experience in the management of publicity/promotional campaigns.

•

To contribute my knowledge of applied mechanical engineering, and my ability to work on a self-directed basis in managing projects and designing contemporary and environmentally sustainable solutions.

•

To work in an engineering environment that provides continual personal and intellectual challenge through creative problem solving. To manage and apply my technical skills and knowledge to a range of engineering projects that can help improve the efficiency, competitiveness and safety of a manufacturing organization.

•

To be employed in the area of urban and regional planning where my analytical and problemsolving skills will enable me to define a range of urban or environmental problems and plan appropriate strategies to resolve them.

Your Turn: Remember, your career objective statement should: •

Be a clear, specific, and positive statement of the type of career you want

•

Be tailored to each position - using broad categories rather than specific job titles, and defining a ‘bracket of responsibility’

•

Show a clear understanding of the key skills, knowledge, experience required for the role

•

Refer to your most relevant skills and knowledge – currently, and what you intend to develop in the future

Reflect on your current and longer term goals ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________

FORMATIVE ASSESSMENT Choose the best answer to the following questions.

1. When formatting your resume, you should: a. Use a template

b. Use one-inch margins, and check your spelling and proofread c. Use any font d. All of the above 2. The best reason to target your resume is to: a. Create one resume that can be used for all job openings b. Show the employer that you are the best candidate c. Allows you to focus on key words d. Both B and C 3. When writing your resume: a. Start with a blank document b. List your education and experience in reverse chronological order (most recent first) c. Include your computer and language skills d. All of the above

4. Your References: a. Maybe needed to complete an application b. Can be included in your resume c. Should be contacted for permission d. Both A and C 5. When writing a cover letter: a. Only write a cover letter if the employer asks for one b. You can use a form letter to send employers c. If you don’t know who to address the letter to, using ‘To whom It may concern” is applicable d. None of the above

Activity #3. Writing a Resume Create a resume. Print and Paste in the blank space provided.

BIBLIOGRAPHY

Carmo,

Maria Leonor. “Work Ethic.” LinkedIn SlideShare, www.slideshare.net/leonorcarmo/work-ethic-27385778.

20

Oct.

2013,

Dbtraining. Follow. “Employment Rights & Responsibilities Presentation.” LinkedIn SlideShare, 23 Feb. 2012, www.slideshare.net/dbtraining/employment-rights-responsibilitiespresentation?next_slideshow=1.

Dfarouq.

“Safety at Workplace.”

LinkedIn www.slideshare.net/dfarouq/safety-at-workplace.

SlideShare,

29

May

2012,

Dogra, Aastha. “Why It Is Important to Maintain Confidentiality in the Workplace.” Workspirited, Workspirited, 9 Apr. 2018, workspirited.com/confidentiality-in-workplace.

Veron0320. Follow. “Effective Conflict Resolution and Teamwork Skills.” LinkedIn SlideShare, 28 Aug. 2018, www.slideshare.net/Veron0320/effective-conflict-resolution-andteamwork-skills.

Resume Writing Workshop Activities, 27 October 2019, http://wqsb.qc.ca/mydestiny/Lesson%20Plans/More%20Activities/resumeWritingactivities-v1.pdf