Service & Product Design

Page 1

2021 Portfolio Contents Wang Ziyang Service & Product Design 01 Interactive toys for Alzheimer's patients Memory box 02 Visual impairment adaptation service system Eye helper 03 Luggage Storage service system Storage cube 04 Coffee grounds recycling experience service design Reca 05 Some handmade works Other works

Background

With the the number of elderly people is increasing, more and more elderly people suffer from Alzheimer's disease, which has put a heavy burden on families and society.

THE GLOBAL IMPACT OF DEMENTIA

Around the world, there will be one new case of dementia

every

Memory box

Interactive toys for Alzheimer's patients

2 months

3

seconds

50 million people worldwide are living with dermentia in 2018. This number will more than

triple to 152 million by 2050

Many families lack attention and communication for Alzheimer's patients. The purpose of this project is to enhance the maintenance of family affection by designing a fun training toy that allows families and Alzheimer's patients to complete together.

"To enhance the interaction and attention between relatives and Alzheimer's patients."

DEFINITIONS

ALZHEIMER'S DISEASE

CLINICAL MANIFESTATIONS OF ALZHEIMER'S DISEASE

The main performance

OTHER DISEASES

ALZHEIMER'S DISEASE

Dementia includes many types, Alzheimer's disease accounts for

60% - 80%

DEMENTIA

60%

to

80% of dementia cases

Dementia is caused by brain cell damage. Alzheimer's disease is a disease that damages the brain. Therefore, dementia is one of the most common causes of the disease.

The onset of the disease is slow or hidden, and it is more common in the elderly

over 70 years old

Cognitive function decreased mental symptoms and behavioral disorders the ability of daily living decreased gradually

Although there is no medicine at present, improving thinking ability and memory ability through a certain degree of exercise can delay brain degeneration and reduce symptoms.

according to the deterioration of cognitive ability and physical function it is divided into three periods

Phase I (1 ~ 3 years)

Phase II (2 ~ 10 years)

Phase III (8 ~ 12 years)

Social difficulties emotional indifference, occasional provocation often suspicious

The visual spatial ability of simple structure decreased, and the emotion changed from indifference to impatience

Severe memory loss, only fragments of memory; Eventually coma, usually died of infection and other complications.

In the first two stages, due to illness, patients will become indifferent and uncommunicative, which often leads to the alienation of the relationship between patients and their relatives

01.
2018 50 MILLION 152 MILLION 2050

ART AND MUSIC THERAPY

Music therapy therapists use various forms of music experience and therapeutic relationships that can be used as therapeutic motivation.

Specifically, music therapy can help in the following aspects

Release stress, reduce anxiety and depression, and reduce agitation

Music can also provide a way to contact Alzheimer's family, especially those with communication difficulties

PRESENT SERVICE IN CHINA

Due to the limitations of China's pension situation excessive emphasis is placed on music therapists and music venues.

RELATED EXPERIMENTS CONCLUSION

Through the design of tactile and visual features mapped with music features, enhance the stimulation of front music layer, music layer and outer music layer, and build a multi sensory music experience

music

Interview

After adding visual images the subjects' emotional expressions are more explicit

tactile sensation

visual image

Li Pan

Mother suffering from Alzheimer's disease for 8 years

Jia Juan

Mother suffering from Alzheimer's disease for 12 years

Zhang Hua

Employees in the elderly care industry

Because of the symptoms of Alzheimer's disease, the relationship between patients and their relatives is estranged. This design delays the disease, improves the patient's mood and enhances family affection by helping patients with multi sensory interesting training

give assistance enhances family affection

Auditory tactile experiment

Auditory touch visual experiment

The activity of combining visual image, touch and music has a positive effect on the elderly

Mother's attitude is always very indifferent

Mother's temper changed. She often argued with father about some small things

At that time, my mind was immature, and I was depressed or even frightened for a long time.

I didn't realize that filial piety could avoid regret until she died.

Some families usually do not pay enough attention to the elderly, and the relationship with the elderly is getting worse and worse

Alzheimer's patients

Relatives of patients

Firstly, the mapping design of music and reporting is carried out, and the tactile and auditory experiments are carried out.

Opportunities

The activity form is mainly receptive music therapy of listening to music.

PROBLEMS

It is not conducive to more elderly people to participate in music activities.

At present, the domestic music therapy experience is poor and the curative effect is not significant

delays the

disease

Through the combination of vision, hearing and touch exercise the cognitive ability of the elderly

Based on Experiment 1, visual design is added. Tactile, auditory and visual multi sensory experiments were carried out to verify its effectiveness.

Persona

The addition of visual images makes the elderly communicate more

Name: Age: Status: condition:

Chun Hong

Alzheimer's patients Alzheimer's disease for 3 years

Since the beginning of her illness, she began to have memory decline, cognitive impairment, social difficulties and other problems. Usually, She often easy to be angry and indifferent to my family

enhances family affection improves the patient's mood

Improve social skills and family affection by cooperating with family members

Improve the nervous mood of the elderly and improve their mood through multi sensory experience

Name: Age: Status: condition:

Liu Mei

Patient's daughter Care for patients for 3 years

multi sensory interesting training record good memories Product

Due to the disease, there is often a gap between relatives and patients.

There is a lack of communication bridge between relatives and patients.

She takes good care of her mother, but because of communication problems often quarrels with her mother, and the relationship is difficult to maintain. increase

Works

Through the interesting multi sensory game experience, a way of communication between family and patients is formed to retain good memories

Insight
74
50
Core needs cognitive training relieve tension
affection
APP

Product design

PART 1: PRODUCT DESIGN

Product design

PART 2: APP DESIGN

Under the guidance of relatives, the patient creates a simple pattern by pressing the button on the right side of the product.

BLUETOOTH

Each button has corresponding notes. Click the play button, and the product will play the notes pressed in sequence, turning the painting into a piece of music, giving the patient a multi sensory music visual experience

When creating satisfactory works, relatives can open Bluetooth mode to connect to mobile phones, save good memories in app and share them with other relatives

DETAIL

You can upload, save and share your works on the software to retain the good memories with patients. You can also watch other people's works for inspiration or as an example of creating with patients next time.

Colored opaque plastic

Creative area

Make works by pressing buttons

Each column of keys corresponds to the corresponding note.

This product will play from left to right and from top to bottom according to the note of the pressed button

STEP 1

The patient creates the image by pressing the key.

Patient presses the button according to his own idea, creates the picture.

STEP 2

After creation, click play.

After corresponding processing, the system will play the music

RULE DEMONSTRATION
P ay o der P l a y o r d e r
IDEAS
RULE DESIGN

STRUCTURE

Brand

This is an app that retains the memory of music creation. It is composed of a box and a note. It records paintings with music, which corresponds to products and functions

volume slider play/pause bluetooth bluetooth lamp reset
loudspeaker 36 280 85 390 220 200 125 66 106 162 20 75 76 20 14 16 24 SIZE
DESIGN unit:mm switch Login part Discovery part Upload part Personal settings part COLORS ICONS FONT
APP design Rendering
FUNCTIONAL

Users create their own exclusive account through email to record and share good memories with their family

PERSONAL SETTINGS PART

If you store your works in your account, you can find your own and patients' previous works at any time. You can also praise your favorite works as a reference and discuss with netizens at the same time.

UPLOAD PART

After creating your favorite works, connect the device, you can edit the current painting music, choose to save and publish, so that you can save good memories

DISCOVERY PART

You can watch and listen to other people's works, praise and collect them as inspiration for future creation, and share your works with other relatives to strengthen family communication

LOGIN PART

Visual impairment adaptation service system

2 months

When people first become visually impaired, it is difficult to adapt psychologically and physiologically. The main purpose of this series of products is to ease their anxiety and help them adapt in behavior

"Help patients with acquired visual impairment adapt faster."

Background DEFINITIONS

Nowadays, more and more people are suffering from visual impairment.Vision impairment severely impacts quality of life among adult populations.

DATA ANALYSIS OF ACQUIRED VISUAL IMPAIRMENT

At least 2.2 billion people in the world have visual impairment at least 1 billion of them have acquired visual impairment

The blind refers to people with visual impairment, which can be divided into two categories: TOTALLY BLIND and VISUAL IMPAIRMENT

100% 60%

Total blindness is the loss of response to light. Visual impairment is 60% lower than normal vision

KEY FACTS

50.6% In the past 30 years, The number of visually impaired increased by 50.6%

45%

2021

338 Million

2050

900 Million

According to an updated preprint study accepted by The Lancet and highlighted on World Sight Day, by 2050, nearly 900 million people worldwide will be affected by blindness and severe visual impairment. The number of people is 338 million.

visual impairment

2.2 Billion 1 Billion acquired visual impairment

The number of people with visual impairment in the world is increasing rapidly,and nearly half of them are acquired visual impairment.

The number of acquired visual impairment is very large

IMPACT OF ACQUIRED VISION IMPAIRMENT

Adults with acquired vision impairment

lower rates of workforce participation and productivity higher rates of depression and anxiety

Older adults with acquired vision impairment

social isolation difficulty walking higher risk of falls

02.
Eye helper

Investigation

QUESTIONNAIRE

The situation of the acquired visually impaired : total number of samples is 80 people

PRESENT DESIGN

With the increase of the number of visually impaired people,there are many corresponding services and products

Public facilities

Persona

Emotional Experience

"I am desperate, I don’t know how to adapt to the visually impaired life"

According to the literature, the psychology of patients will undergo four stages of changes when they just become visually impaired

say that THE MOST DIFFICULT PART is when they JUST BECOME visually impaired

90% have PSYCHOLOGICAL BARRIERS when they just suffer from visual impairment

80%

To ensure that the visually impaired guide the blind to travel at ease, give tips through the touch

Life products

name: Liu Yao age: 35

Condition: acquired vision impairment

DID NOT KNOW how to ADAPT TO THE VISUALLY IMPAIRED LIFE when they just suffer from visual impairment

Q:How long did it take you to adapt to the visually impaired life? How did you feel? How did you adapt?

Liu Xiaochun

Time of blindness: 3 years

It takes at least half a year to adapt, but some people have poor adaptability and may take longer to adapt. After adapting, my life returned to its original normal state.

Xie Xuan

Time of blindness: 1.5 years

have a very big psychological toll. don't talk every day. It's better after almost half a year of psychological counseling.

Ma Guan

Time of blindness: 5 years

At first was confused, no one told me what to do. live in endless panic every day. It took two years to adapt, and the process was very difficult.

A device used by the visually impaired to guide or recognize the surrounding environment

Culture and entertainment

Relying on visual and auditory perception of text and voice information, enrich the life

Time of blindness: half a year

Background

Liu Yao has just become visually impaired for half a year, and it is difficult to adapt to life after the visually impaired.

According to the survey, for the acquired visually impaired patients, the most difficult time is when they are just visually impaired. Most of them have DIFFICULTY ADAPTING TO THE VISUALLY IMPAIRED LIFE and at the same time experience psychological torture.

The difficulty of adapting to it

After becoming visually impaired, his psychology was severely hit, and he suffered a lot of inconvenience in life.

Usually be shocked by the results

Looking for the possibility of rescue

STAGE CONDITION ACTION NEED SHOCK

It is difficult for them to accept the results

At this stage usually believe it a little bit

Confirm with the doctor repeatedly

Communicate with the doctor in time

It needs the tolerance of doctors and family members.

But they are unwilling to believe it

After venting the anger, became quiet, negative

Inaction, even hurt themselves

Family members are needed to accompany

short long

easy hard

Public facilities

Time to experience visual impairment

Life products Culture and entertainment

Existing products are aimed at patients who have adapted to the life of the visually impaired.THERE IS A VACANCY in the market for products to help the visually impaired adapt to the life of the visually impaired

Most designs require learning and are designed for people who are accustomed to the life of the visually impaired, but THEY CANNOT HELP THE NEWLY VISUALLY IMPAIRED TO ADAPT TO THE LIFE OF THE VISUALLY IMPAIRED

Goals

MENTALLY ACCEPT the fact that having become visually impaired. Adapt to the visually impaired live IN BEHAVIOR

Frustrations

NO ONE TOLD how to adapt to the visually impaired life

It is difficult to receive SYSTEMATIC MENTAL TREATMENT

Core needs

Physiologically, allowing patients to adapt to life with visual impairment faster

Psychologically unblock the patient, while reducing the harm to the people around

ACCEPT THE FACTS

And began to accept the facts.

Began to accept the facts

Thought about themselves more deeply

Consider entering society Going out more

Pay attention to ensuring the safety Be independent in behavior

Various psychological barriers inevitably caused by physical defects, every blind person exists. OVERCOMING SUCH OBSTACLES is the first step for the blind to integrate into society.

This kind of maladaptation is CONCENTRATED IN THE FIRST THREE STAGES so we should guide patients in the first three stages to make them adapt faster.

85%
VACANCY PROBLEM
BARGAINING NUMBNESS
1 2 3 4

Medical treatment & Mentall treatment APP USAGE PROCESS

In the early stage of illness, relatives, visually impaired patients and doctors can exchange information through app.

PEER COUNSELING

Peer

APP Design

it means that people of the same age give psychological enlightenment, comfort and support to friends who need help around, and provide a kind of help with the function of psychological counseling

DOCTOR / COUNSELOR

Through this app, we can help patients MORE INDEPENDENTLY AND CONVENIENTLY collect treatment information to adapt to visual impairment in the early stage of illness

Compared with professional psychological counseling, peer counseling has family affection, friendship, simplicity and effectiveness.

This app consists of three parts: PATIENT SIDE, FAMILY SIDE AND DOCTOR SIDE.

RELATIVES

In the early stage, patients can obtain exclusive TREATMENT INFORMATION AND MAKE TREATMENT APPOINTMENTS at any time through the app, and the information will be synchronized to the family side and doctor side for feedback;

Similar values, experiences make peer counseling play a very important role in the psychological problems. Therefore, psychotherapy chooses peer counseling.

In the later stage, app will help or actively seek PEER PSYCHOTHERAPY according to feedback from family and doctors to help patients adapt to visual impairment

Medical treatment Mentall treatment shock ONLINE PART OFFLINE ACTIONS bargaining s atus reser va
he p d agnos
patient doctor relatives counselor APP i n f o r m a t i o n r e c o r d r e s e r v a t i o n f e e d b a c k i n f o r m a t i o n r e s e r v a t i o n f e e d b a c k r e p o r t peer counseling 1 2
ion
s
counseling:
family affection friendship
simplicity and effectiveness
home home 2.0 family 3.0 search 4.0 notice 5.0 log in/ account 4.0 log in/account 3.0 upload 2.0 schedule 5.2 binding with family members 2.1 visit situation 2.11 reservation information 2.2 report information 2.21 medical report 2.22 treatment plan 2.12 make an appointment 3.1 visual impairment therapy 3.2 peer counseling 3.11 hospital /doctor search 3.12 recommendation 5.1 basic information 4.1 basic information 3.22 treatment plan 3.1 reservation time 3.2 patient 3.21 diagnostic report 2.1 patient information 2.12 historical report 2.11 relatives feedback 3.21 select 3.22 peer counselor information 4.11 manual for the Visually Impaired 4.1 manuals 4.12 directional walking manual 4.2 online consultation
2.3 record 2.31 record patient status Medical treatment Shock 1 Mentall treatment Bargaining 2

PATIENT Brand

Setting part

Registration part

Use email and other accounts to register, so as to obtain personal information, bind with relatives and understand the situation of doctors

Report part

Patients and family members can see the test report and medical plan, and make an appointment according to the medical plan

Schedule part

Display the appointment information (time, place and route), synchronize at the relatives' side, and relatives can help make an appointment and accompany

Personal information can be changed and bound with relatives to facilitate information sharing with relatives

Record the patient's status and feed it back to the doctor, and take the initiative to seek psychotherapy when the family is not aware of the patient's abnormality.

Reservation part provide the specific information of the hospital / doctor, and the system recommends according to the medical condition

It is composed of one eye. The main service object is related to the eyes. The circle constitutes your exclusive eye doctor. The lovely style gives people a feeling of affinity

Color Icon Font

Scene Design

Since the development of SCREEN READING software for the visually impaired, the input method used for typing is easy, so TYPING is a familiar input mode for the blind.Therefore, most of the information input in the app is typing input.

Considering the READING ORDER the page layout shall simplify the information on each page as much as possible, and the buttons are larger than ordinary apps to reduce mistouch.

Service blueprint Shock & Bargaining

Shock Bargaining

Product design 1

SOUND SIMULATOR IDEAS

This product will train the visually impaired in two modes:

Stage

Looking for the possibility of rescue

Confirmed visually impaired

Peer counseling

Patient actions

Choose doctor

Go to the hospital Reserve Diagnosis View results

Repeated examination

Vent through violence

Understand the problem Diagnosis

Help guide Finish

Learn sound source direction recognition and sound recognition through this product

1. Identify different sounds through course learning records

2. Learn to find the sound source by placing the product in different directions with the help of relatives.

Sound device, external sound

Appointment reminders

Inquirer's narrative Doubtful

Talk about feelings

Family actions Help choose Ask for results Feedback condition remind employee actions Diagnose the illness Provide doctor information

Discuss solutions Learn basic information Communicate with patient Find peer counseling

Line of interaction

Provide route Provide diagnostic report media APP:Hospital medical treatment

Line of visibility

Provide appointment information

Notice matters Provide report

Establish trust relationship

Inquire about the situation

Analyze problem

Discuss solutions

Arrange for the next conversation

Sound receiving device

AI emotion detection device

Convey emotions APP:psychological counseling

Backstage Integrate information Upload available time

Collect road information Record patient information

Make a treatment plan support processes

line of internal interaction Hospital provides information

Upload results

Establish communication

Transform the detected emotions

Collect peer counselor information

The doctor provides information

GPS Information Recording System

The doctor provides information

Hospitals establish doctorpatient channels

Integrate emotional information

Learn related knowledge Upload report

Training peer counselors Regulatory organization

Assess the nature and severity

Sum up experience and improve

Report upload platform

Collect peer counselor information

Patients use sound simulator for auditory training

SIZE 52 40 162 62 68 98 30 20 15
unit:mm

INSTRUCTION STRUCTURE VOICE COMMAND DESIGN

Product design 2

welcome to use COMS, if you want the begininger guide, long press the upper button on the left hand; if you don't,long press the bottom button on the left hand to choose pattern; press the button to choose:

begininger guide starts: if you want to turn on or turn off this product,long press the bottom button on the right hand; if you want to turn on or turn off begininger guide,long press the upper button on the right hand; if you want to return to the previous level,press once the upper button on the left hand; now,long press the upper button on the left hand to choose pattern.

IDEAS EMOTION DETECTION & SPACE SENSING

Scan the other person's face during conversation, and AI recognizes facial emotion

Identify obstacles in the space, prompt the travel direction, and help visually impaired patients adapt to traveling alone

OBJECT RECOGNITION

When touching an object, lock the object through a ring, and scan the object through a headset to identify the object

(please choose pattern)

press once the upper button on the right hand to select voice recognition learning mode;

begininger guide

on/off

(the current course is STREET)

long press the upper button on the left hand to choose pattern.

(please choose pattern)

press once the bottom button on the right hand to select direction finding mode;

This product guides the visually impaired to perceive the shape and material of objects through touch training, and learn to recognize objects.

turn on/off the begininger guide

please choose pattern

return to the previous level back to home (select mode)

long press 3 long press 2 press once 1

the current course is STREET

use independent

press once the upper button on the right hand to select the previous course

(the current course is HOME)

(course is over) the current course is HOME

mode 1: voice recognition learning the previous the next play/stop mode 2: direction finding play/stop

press once 2 press once 3 press once 4 press once 4

long press 2 press once 2 press once 3

this mode need help,please let the helper place this product in different positions, now place the product and press the button.

press once the bottom button on the right hand to select the next course

(the current course is STREET)

this mode need help,please let the helper place this product in different positions, if you want to play the voice, press once the bottomr button on the left hand,press again to stop. user can point out the direction at the same time, now place the product and press the button.

if you want to play the current course, press once the bottom button on the left hand; if you want to stop,press again: now,press to play

begininger guide is over, if you want to learn again, long press the upper button on the right hand; if you don't, long press the bottom button on the left hand to choose pattern; now,please choose

1 2 3 4
SIZE 25 35 55 15 50 13 15 30 15 10 12 16 8 12 20 4 unit:mm 15 6 5 30 12

Storage cube

Luggage Storage service system

2 months

Background Interview

With more and more tourists traveling, many scenic spots provide luggage storage services to help passengers place their luggage, but many problems in the service lead to the user experience is not friendly.

Often travel with family for a short time

"when we travel on weekends, we often go home in one day"

In recent years, the number of tourists in China scenic spots has shown an upward trend

FIELD OBSERVATION

After field observation in the scenic spot, some phenomena were found

"we have a lot of luggage to take so we can't rest assured every time"

Persona

Often be away on official business

"When am on business, I often catch a plane in the morning or at night. "

"I often miss the hotel check-in time and go to the scenic spot with my luggage"

Often travel to various places alone

"Although there are not many things, am very tired after playing "

"Because have to take care of my luggage every time"

Many scenic spots provide luggage storage service to help travelers place their luggage, but many problems in this service lead to unfriendly user experience. The purpose of this is to slove the proble that scenic spots cannot provide effective service for the travelers who need to store luggage for a short time.

"Solve the problem of not being able to store luggage in scenic spots for a short period of time"

PROBLEM

"When I go to the scenic area, I often carry a lot of luggage, which makes me feel very tired"

Name:

Age:

Condition:

Background:

Deng yue 25 Frequent short time trips

Goals:

When playing in the scenic area, can free hands without taking care of luggage

Frustrations:

When have to carry uggage, if don't carry luggage at any time, can't rest assured that luggage will be damaged or stolen

Core needs:

In the scenic area, you can see many people holding large bags of small luggage, which seems very inconvenient

Due to frequent travel, often arrive at the hotel before the check-in time and there is still a long time before the bus time when I check out, so have to take a lot of luggage to the scenic spot

Play without burden Luggage safekeeping

Many people will have to carry their luggage when they play, which will make them have a bad experience. Many people have a need for luggage storage

03.

Existing deposit service Process Analysis

AIRPORT DEPOSIT SERVICE PART 1 STORAGE

At the airport, it is inconvenient to travel with more luggage. Many passengers will choose to deposit their luggage.

Take Changi Airport as an example

Price List

Within 24 hours

Within 24 to 48 hours

Looking for artificial luggage depository

Handle deposit

Personal belongings

Carry on luggage

PART 2 CLAIM

Oversized items or

If you need to check your luggage, you need to go through relevant formalities at the luggage check-in counter.Store baggage after passing the inspection of on-site staff

Problems

Leave Leave

Take out the dangerous goods

go to the artificial luggage depository

manual

relevant information

Staff inspection

pay success

Doesn't meet the requirements Register Inspect Pay Voucher

The staff sorted and stored their luggage

What is the characteristic of deposit?

The waiting time is so long

price is so expensive

If only there were more options for storage time

What if the voucher is lost Will the suitcase be lost?

Did the staff keep my luggage well?

Is the check-in time over?

Is this my suitcase? Overtime is very

Confirm that the

fill in relevant information up to standard Luggage is stored in the check-in area Staff Leave Pay

return Confirm that the baggage is correct Check baggage Leave

Unable to quickly find the register register location Use the mobile GPS for navigation Scan the code at any time to fill in online Increase storage time flexibility Self help intelligent storage Adopt electronic voucher Display storage time Timeout reminder Self service electronic intelligent storage to find baggage Handwritten registration information is slow 1. The waiting time is long 2. the labor cost is high 1.Cannot be stored for a short time 2. Small storage time elasticity

is a risk of loss of vouchers Users worry about the deposit timeout 1.Long waiting time for baggage

2.No time reminder

$12.84
$4.00 $4.28 $8.00 $8.56 $12.00 $12.00
$12.84
(less
than 10kg
Checked baggage (above 10kg)
special
items
Cumbersome process Storage time too long Long processing time
for artificial luggage depository
proof
Looking
Show
luggage Pay for overtime
baggage is correct
User obtains deposit voucher Check baggage No timeout Timeout
Seek Stages Actions Thinks Feelings Painpoints Opportunities Register Check Pay Voucher Deposit Punctual Timeout
Customer Journey Map STORAGE CLAIM
How to find the deposit? It's troublesome to fill in the information What items must be taken out? The
Register
expensive
Look for
deposit through indication signs
Show
Pay the fees Get vouchers
overtime costs Confirm that the baggage is correct Confirm that the baggage is correct Ask for specifications for filling Waiting for staff to check Ask staff / others
Take out the nonstorage items Ask the staff about the fee to determine the storage time Waiting for staff to store luggage Leave the register Show vouchers
vouchers
Pay
presents certificate and registers information
the staff unpacking check the luggage pay the fees according to the regulations
staff arranges and stores the luggage luggage is stored in manual storage room get the baggage during the storage time get the luggage beyond the storage time
What if fill in the wrong information?
Why is there no time reminder? Is the luggage compartment damaged?
There
search

The labor cost of the process is too high, the process is cumbersome, wasting too much time, and the storage time is not suitable for short-term depositors

OPPORTUNITIES

FRONT STAGE BACKSTAGE

Management

Other passengers

Designer Developer

Marketing personnel

Business Canvas

Intelligent self-service storage cabinet

App online payment unlock

APPLICATION SCENARIOS

When have too much luggage and want to visit the scenic spot freely

When temporarily unable to stay in the hotel and are unwilling to take their luggage to the scenic spot

Associated Media

Cooperative factory

Third party technical support

Third party cooperation platform

investor advertiser

USER

Scenic spot staff

INSIDE OUTSIDE

Other passengers

RELEVANT DEPARTMENTS

The Department of Culture and Tourism

Scenic area management committee

Passengers Client Consultant Media

Supplier

Technical service provider

RELATED ENTERPRISES

KEY PARTNERSHIP KEY ACTIVITIES CUSTOMER RELATIONSHIPS VALUE PROPOSITIONS CUSTOMER SEGMENTS

Online operation

Offline customer acquisition

KEY RESOURES

Design team Software development team

Intelligent hardware and software

COST STRUCTURE

Offline space operation

labour cost

SEARCH, UNLOCK

Provide effective services for passengers who need to check their luggage in a short time.

Platform helps users book deposit services

Products directly provide deposit services for users

KEY RESOURES

Applet Media publicity

Cooperative scenic spot

REVENUE STREAMS

Target user

It is inconvenient to travel in the scenic area due to luggage

Need to check baggage for a short time

Cooperative scenic spot

Low service efficiency or no space for baggage storage

TIME, CHARGE

APP

Through the app, you can search the nearby storage cabinet, unlock the storage after scanning, and charge after timing. The baggage is checked by app in the whole process, which saves labor

Long term cost

Platform operation

Marketing costs

Routine maintanance

Product production

Promotion marketing Brand design

Software development Charge according to the time and number of pieces of luggage

Upfront cost

Intelligent storage cabinet

Advertising cooperation income

After confirming the information, the lock will be automatically unlocked, and the corresponding storage space will be given according to the size of different bags. After storage, the lock will be automatically locked, and the lock will be unlocked after payment.

Insight
Stakeholder Map
Intelligent storage design storage APP DESIGN PRODUCT DESIGN

Service Blueprint

STORAGE

Stage appointment

unlock

deposit

leave lock

APP design

CLAIM

back

pay

receive

Costomer Actions

Confirm the reservation time, location

Find available deposit points

Search part

Frontstage

Line of interaction Staff Actions Touch Points

Line of visibility

Backstage

Get authorization information

Provide information

Provide location information

APP Intelligent deposit cabinet

Line of internal interaction Support processes

Cooperate with scenic spot to launch products

Track user location

Receive and confirm user information

Information entry and sorting

Store suitcase yourself. Online help answer

Self locking.

Confirm the storage status at any time

Find where it was stored

Help answer relevant questions

Lock closing confirmation prompt

Display information such as deposit time

Confirm the order and pay the fee Show the fee details and collect the fee

Intelligent deposit cabinet

Take out the luggage, check it and take it away Automatic unlocking

Login part

Confirm status

Record storage time and feedback

Track user location

Formulate fee collection rules and calculate fees

Confirm status

Storage part

Brand Color Icon

GPS route provision GPS route provision

Optional Optional

Monitoring induction system

Intelligent calculation and display information

Setting part

Pay part

Font

Intelligent information recognition system search
Self service unlocking
Confirm the information, unlock automatically QR code
Information interconnection
Monitoring induction system
Detection and recording system
Provide information such as deposit point
The storage box is connected to store baggage through intelligent software and intelligent hardware. It is composed of baggage and storage box, reflecting the function of app

STORAGE PART

When storing, scan the QR code, select the size of the object you want to store, get the storage space of the corresponding size, and unlock the storage independently

LOGIN PART SETTING PART

SEARCH PART

Log in through email to obtain location authorization, which is convenient for location finding and route navigation in the future

Find a designated place or a nearby place where luggage can be stored and navigate to facilitate the search

You can set your own basic information, query historical order records at any time, and choose to bind or delete bank cards to facilitate payment

PAY PART

By querying the order in progress, you can view the order status at any time, charge on time, and navigate to the storage location to pay and unlock

Product design Storyboard

Electronic screen
design, convenient for delivery and replacement Within 20 inches 55*35*20 20-24inches 55*35*60 24-32 inches 55*35*90 Irregular size 60*40*60 80 90 70 250 200 320 200cm Unit cm Unit cm 170cm 170
Container
Step 1 Find available deposit points
Step 2 Scan the code to open the deposit box
Step 3 Deposit luggage and leave
Step 4 Locate and go to the deposit boxdeposit
Step
5 App payment, open the deposit cabinet
SIZE
Step 6 Take out luggage and leave DETAILS INTERNAL DIMENSIONS MODEL

Background

Coffee is one of the most important agricultural products in the world. Coffee grounds are the waste of coffee making.They have a lot of recycling value which has become a trend in the world.

Coffee grounds recycling trend

Around the world, there are various projects to transform coffee grounds into something useful

Reca

Coffee grounds recycling experience service design

1 months

With the increase of coffee grounds year by year, it is urgent to study the utilization value and popularization of coffee grounds.The purpose of this design is to recycle coffee grounds by cooperating with coffee shops to bring customers a unique experience in making coffee grounds soap

"Collaborated with cafe,Reca is a service to offer intesting coffee grounds recycling experience."

Current situation of coffee grounds

The global annual output of coffee beans is about

8 million tons

Coffee grounds make soap, which has excellent cleaning effect and deodorization effect.

Coffee grounds have good exfoliating function, and caffeine and vitamins in coffee beans can be extracted to nourish the skin

The benefits of coffee grounds soap

For hand washing

For face washing

For bathing

More than 600 billion

cups of coffee are made.

remove the peculiar smell and accidentally contaminated oil on hands.

it can remove oil polish, exfoliate, clean pores and brighten skin color.

it can relieve individual parts of the body, remove mud and peculiar smell.

2/3

As a waste of coffee, coffee grounds account for about

2 / 3 of the quality of coffee beans

Problems

How can we promote the recycling of coffee grounds, turn waste into treasure, and obtain great value in sustainable utilization?

This method of reuse has not been popularized

Many people don't know how to make it

There are no materials and tools at home

04.

Process of making coffee grounds soap

Prepare required materials and tools Take the coffee residue and put it in a small dish for standby.

Opportunities

Reca - Coffee grounds soap making experience service design

Reca is a service provider for making coffee grounds soap.

Through cooperation with coffee shops, Reca provides users with the service of reusing coffee grounds and making coffee soap experience. It is interconnected with offline stores through online app.

While promoting coffee, Reca reuses coffee grounds and brings users an interesting experience

The making process is simple and full of fun

APP Offline experience store

Provide manufacturing materials, tools and manufacturing site

Users can find nearby shops providing services through app, make online reservations, learn the process and give feedback

Pour in a small glass of boiling water. Stir the boiled water and soap thoroughly until the soap melts into a gel.

Pour coffee grounds with the same volume as the soap solution.

Application in cafes can create an atmosphere

reservations, process teaching Coffee grounds soap making experience feedback

Stir to make it mixed evenly. Put the coffee grounds and soap on the plate and prepare for forming. Polish the surface according to own needs.

The application can be processed at home and popularized after being learned in the cafe

1 2 3 4 5 6 7 8 9
Cut 1 3 of the soap into the glass.

Interaction map users

PREPARATIONS EXPERIENCE PROCESS

Customer journey

Promoted through advertising

Experience production in cafe

Reca coffee shop

Online booking Go to the store

Show information Buy Coffee Follow platform Learn the make process

Ask for equipments and materials

Making coffee grounds soap

Provide information

Supply equipments and materials

Route guidance

Confirmation information

Provide information

Demonstration teaching Demonstration teaching

Prepare equipments and materials

Making coffee

Promote soap making experience

Guide follow platform

Supply equipments and materials Give help when needed

Promoted by cafe staff

Coffee grounds

Search and download APP Make reservations Show information

Promoted by cafe staff

Go to the store Go to the store

Enjoy coffee Buy coffee and soap making experience

Follow platform

This service provides three parts: Training :

In the early preparation part, we will provide simple staff training for cooperative stores, and in the followup practice, we can help users and provide better services when needed

Learn the make process on app

Ask for equipments and materials

Making coffee grounds soap

Get a piece of coffee grounds soap

Offline workshop

Online reservation platform is provided, so that users can find stores with services and experience feedback to facilitate supervision and improvement

Online platform

Cooperate with stores offline to provide needed materials and equipment, help calculate and control preparation costs, and promote coffee sales

Coffee and soap are combined to display the content of the service, provide users with interesting coffee grounds, soap production, recycling and reuse of coffee grounds

Search nearby shops that provide services, make an appointment for corresponding services, and provide feedback and promotion after experience Log in through email to get basic information

Reservation part Login section Teaching part

Online teaching production process, through video and illustration

APP design Login section Reservation part Teaching part Personal part Setup section
Brand Color Font
soap coffee grounds

Users can query their orders, show the QR code to the clerk to confirm the order after arriving at the store, and write feedback after the experience

Setup section
part
Personal
Users can modify their basic information and payment method
1 spoon
cafe Equipment Service advertising 1 glycerin soap 1 glass container 1 coffee grounds 1 peeler a little boiled water 1 plate or mold 1 cup Material
relevant advertisements in the
stores offline to play the
of publicity
Reca in
Put
cooperative
role

Other works

Some handmade works

It includes some handmade designs made in the next four years of College: Wood Earrings, remake shopping bags and silver jewelry

Handmade work: Wooden Earrings

Modeling source : natural form Ideas Sketch

Organic form originates from natural form, which can be regenerated and has growth function. It gives a feeling of comfort, harmony, nature and simplicity

Morphological extraction: by observing the morphology of leaves in nature, a large number of morphological extraction and design improvement of basic graphics are carried out

Final draft: after multiple design verification, the basic graphics and product form are finally determined

Material selection

Pterocarpus macrocarpus: The wood grain is clear and the color is beautiful. There are tiger skin patterns in some parts

Laser engraving drawing

Red sandalwood: The wood has good luster, warm and smooth surface, tight texture and thick oil

Finished Product Display

Through the natural color of wood and the falling shape, the image of fallen leaves in late autumn is expressed

05.

Handmade work: Remake shopping paper bag

Handmade work: Manufacture of Silver Jewelry

2020 . 10 2021 . 08
By dismantling the waste paper bags and adding other fabrics, leather and metal ornaments, the shopping paper bags are transformed into handbags for reuse After three-dimensional shape change, silver is used to express the feeling of soft change of feathers
The pendant pattern is designed and carved on the silver ornament, and then polished Final output
Idea
Feather silver design
Cartoon pendant design Remake process

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