www.warwickdc.gov.uk/lifeline
Lifelineservices
Lifeline Services
24 Hour Monitoring Centre | Personal Alarms Telecare | GPS Tracking | Keysafes
FREE postage nationwide and no ‘up front costs’
What is Lifeline? Lifeline is a 24 hours a day 365 days a year monitoring service providing round the clock assistance at the press of a button. By installing a Lifeline unit into your home you will be connected to the Lifeline support team who are trained to quickly assess your situation and take prompt action (that might be calling one of your nominated contacts or emergency services). Additional Telecare products can be connected to your Lifeline Unit including a fall detector, bogus caller button, all giving you and your loved ones the added reassurance you need to live independently – contact the team for more information on lifelineservices@warwickdc.gov.uk or call 01926 339577 (24/7 line).
How Does Lifeline Work? It’s quick and easy to install the Lifeline unit into your home. The Lifeline unit comes ready programmed, – so you just need to plug in and press the button! However if you are unable to connect it yourself, we offer an installation service within 1 hours drive of our offices (charges apply please see page 4 for details)
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You will be supplied with: • A Lifeline unit • A pendant, with a variety of wearing options (neck, wrist, key-ring and belt clip)
Please remember • The pendant should be worn at all times in your home/garden • Place it by your bedside at night • The pendant is shower-proof but shouldn’t be immersed in water. • The pendant has a range of 50 metres approx • It is very important that you tell us of any changes to your details and that your named emergency contacts are happy to be called 24/7 to assist you.
Benefits of Lifeline You may be fit, healthy and active, but imagine if you were at home alone and had severe chest pains or a fall in the garden and weren’t able to get to the phone to call for help. It would be reassuring for both you and your loved ones to know that there is help available to you at the press of a button. Having a Lifeline could allow you to continue to live an independent life in your own home.
I have always found the service to be really good, efficient and most important to me. The call handlers have always been calm and supportive- again thank you.
The pendant can also be used if you are alone and feel threatened, e.g. you suspect a potential intruder and you can’t get to the phone to dial for help. 3
What information will you need? In order for the service to work effectively we will need the following information from you: Details of at least two emergency contacts (e.g. next of kin, a neighbour, friend) who are willing to be called by our team to assist and be a keyholder if you do not have a keysafe Your doctor’s name, address and contact details The name, address and contact details of a carer/ care agency and/or social worker (if relevant) Any relevant medical information (this can be relayed to paramedics) Any other relevant information for an emergency situation (e.g. if you have a pet, who will look after it if you are taken into hospital?) A direct debit mandate will need to be completed for payment on a quarterly basis This information is kept securely on our Lifeline computer system and is covered by the GDPR. We do not share your personal information with anyone else. Please note, all calls are recorded for training and monitoring purposes.
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We are very competitively priced compared to other similar providers. Order and pay via our website at www.warwickdc.gov.uk/lifelineshop or give one of our friendly staff a call on 01926 339577, they can answer any questions you may have.
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Our service can be invaluable to anybody that lives alone, giving reassurance that somebody is there for them 24hrs a day James, Independent Living Manager
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If you have a long-term illness or are disabled, you don’t have to pay VAT on certain goods and services that you buy in the UK. In general the equipment covered by this scheme are things that are of practical help to you because of your illness or disability. If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or the HMRC National Advice Service on 0845 010 9000 (call charges apply). 5
Tunstall Lifeline Products Tunstall Lifeline Unit
Rent the Lifeline unit and Pendant
No upfront cost
T he cost of any repairs/replacements are included within your rental charge (repairs/replacements within 48 hours)
£47.45 per quarter.
That’s £3.65 per week or £15.81 per month.
Lifetime warranty T his equipment requires a landline connection
(if not VAT exempt £56.94 per quarter).
Vibby - Fall Detector
£100
Buy
This is a sleek, contemporary and technologically advanced fall detector which can be worn on the wrist or around the neck. It will automatically raise an alert if it senses the user has fallen, and allows the wearer to manually call for help easily. 6
All prices are EXCLUDING VAT – please see note on page 5 regarding VAT exemption
Tynetec Reach IP
Rent
This can be taken upstairs to the bedroom at night and down stairs to the living room during the day.
No upfront cost
o phone line or call charges. N Simply plug in to take advantage of the latest digital technology to help keep you safe in your home.
£58.50 per quarter.
That’s £4.50 per week (if not VAT exempt £70.20 per quarter).
T he cost of any repairs/replacements are included within your rental charge (repairs/replacements within 48 hours) Lifetime warranty
Tynetec Touch 2 Pendant Replacement pendant
£60 - mail ordered £85 - installed by team We are very competitively priced compared to other similar providers. Order and pay via our website at www.warwickdc.gov.uk/lifelineshop 7
Footprint Footprint is a small but clever GPS tracking device which tracks the location of the user. Assistance Button This calls contacts in rotation until one responds, opening up a two way conversation Alert Types • Assistance alert (by pressing button) • Geographic alert (leave or enter a specified area) plus many others • Incoming Calls • Falls detector Roaming SIM The device will work on all the major UK Networks and automatically selects the best signal 24/7 Monitoring Monitored by our control centre 24/7 for a small monthly fee
Costs
£4.95 per week
1 Rent
The footprint can be rented from us, this includes rental of the equipment and the monitoring charge.
Special Offer - Free power-bank included 8
OwnFone Mobile For Freedom & Simplicity OwnFone Mobile is an easy to use telecare/mobile phone that works inside and outside the home – wherever you are. Easy mobile technology OwnFone Mobile is the world’s first personalised mobile/telecare device with the freedom to work on all the major networks Answer
Easy to use To raise an alarm to Lifeline or test your device just press the button
End Call
Small and light OwnFone is credit card sized and only weighs 40g Non stigmatising Looks very different from a red button alarm Wearable We supply a colour matched lanyard with every OwnFone Mobile Ready to use OwnFone arrives ready to use. Just turn on, make a call and start talking 24/7 Monitoring Monitored by our control centre 24/7 for a small monthly fee Costs
£3.95 per week
1 Rent
The OwnFone can be rented from us, this includes rental of the equipment and the monitoring charge.
Special Offer - Free power-bank included 9
HEROS Home Emergency Response Officer Service
HEROS is an ‘in person’ service which you are able to add on to your package, allowing a member of our team to attend your home (if family or next of kin are not able to attend) under certain circumstances for example, following a low level fall, where you were uninjured but required somebody to help you to your feet. Please note that this is only available for those living 1 hour drive from Control Offices.
Costs**
£5 per month * T&C’s apply **Prices are subject to change. The HEROS service is an optional extra to the Lifeline monitoring service and cannot be purchased separately.
£15 per quarter 10
Key Safe Products
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The current price is
Gives myself and my family peace of mind about the possibility of me falling or being unable to get the telephone.
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£95
We supply and fit keysafes within the Warwick and Stratford districts and they can be ordered at www.warwickdc.gov. uk/lifelineshop
Key Safe You should have a key safe fitted to your property. It’s a secure way of storing a key should it be needed in an emergency, e.g. we can tell 999 services the code, which allows them quick, easy access to your property (rather than potentially damaging your door).
Supra C500 KeySafe The KeySafe is a strong mechanical metal box providing a secure method of externally storing keys (up to six) to a property. It is installed onto brick or concrete and keys are accessed by a combination code. The code is easy to set and can be changed when appropriate to maintain security. The C500 is approved by the Police.
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Price is supply and mail order Price to supply and fit All prices are EXCLUDING VAT – please see note on page 5 regarding VAT exemption
Extra Products
Bogus Caller/Panic button
This comes complete with a wall mounting bracket and connects to the Lifeline unit. They look the same as a Myamie pendant but are pre-programmed for bogus callers. £80 £55
Medication Dispenser – PivoTell
These can be used to automatically provide access to medication over a 28 day period, providing audible and visual alerts to the user each time medication should be taken. If the user fails to access the medication an alert is raised at our Control Centre (or can be programmed to carer/family member). £235 £210
Minuet Watch
This is a Swiss designed waterproof watch, ideal for those that don’t like to wear a pendant. Battery life of the watch is 5 years (this is non replaceable). £110 £85
Smoke Detectors
These detectors are connected to your Lifeline and will raise an alarm to the monitoring centre should they activate. They come with a 10 year battery life. £50 when installed at the same time as the Lifeline N/A 12
Price is supply and mail order
My Amie Accessories Only for the pendant that comes with the Tunstall Lifeline Vi
Price to supply and fit All prices are EXCLUDING VAT – please see note on page 5 regarding VAT exemption
MyAmie Easy Press Adaptor (single) These are ideal for anyone with limited dexterity in their hands. £30 £5
MyAmie Key ring (single) N/A £5
MyAmie 10mm wrist strap and neckcord (single pack)
MyAmie 20mm wrist strap and neckcord (Single pack)
N/A £5
N/A £5
MyAmie Key ring and Belt clip (single pack)
My Amie Pendant
N/A £5
£85 £60 replacement if purchased only 13
Price is supply and mail order Price to supply and fit All prices are EXCLUDING VAT – please see note on page 5 regarding VAT exemption
Cair Pendant (Chrome or Carbon)
Cair Wrist strap
£70 N/A
N/A £10
Cair ‘Silver’ neck chain – please note the Pendant is supplied with one ‘silver’ neck chain
Cair Brooch clip
N/A £10
N/A £5 each
An attractive and discreet alternative to the usual pendants. These come in a variety of wearing options that can be purchased separately.
Cair Pocket clip
The Cair Pendant can only be connected to the Tunstall Vi Lifeline unit 14
Just to say the Lifeline System team are doing a great job. It is a great comfort and very reassuring to know someone is always there to talk to and get help if you need it, especially if the wee smalls hours when most of us are alone. We are very lucky to have people like you. Thank you all, it is a wonderful System.
Where possible, this information can be made available in other formats, including: large print, CD or other languages. Tel: 01926 339577
Supporting your local community T: 01926 339577 | E: lifelineservices@warwickdc.gov.uk www.warwickdc.gov.uk/lifeline
Lifelineservices
Lifeline Services
Lifeline Control Centre, 42 Acorn Court, Stockton Grove, Royal Leamington Spa, CV32 7NP Help is available 24 hours a day 365 days a year Just press the button on your pendant or Lifeline unit Prices correct at time of printing and are subject to change
We wish to thank the following people for their role in the production of this brochure: Lifeline Team Members: Sylvia and Gemma. Photographs: David from Lifeline Team and Kris from Media Team. Design: WDC Design Team January 2021