IT leadership & innovation
TRANSFORMING THE FUTURE Integrating IT and business processes
APR/MAY 2015 VO L .3 NO. 4 PP100009359
What can we learn from Snowden?
Shopping for as-aservice solutions
Data in the ‘always on’ world
Veeam Availability Suite v 8
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This issue we focus on one of the most important IT decisions
a p r / m a y
ing the right storage technology (whether onsite or in the cloud). It is vitally important to every organisation, whether that is a small business or national enterprise. Get it wrong, and you can be in for years of grief. Storage has become so cheap these days that the uninitiated could be forgiven for thinking that anything out of the box will do. Perhaps that might work in limited circumstances, but in most cases it requires a bit more thought. How many virtual machines will you be running? What latency standards can you tolerate? How many input/ output operations do you expect to have? Determining the answers to these and many other questions will help define your storage requirements. As our From the Frontline article shows, the answer is
2 0 1 5
INSIDE
you can possibly make – select-
10 | 12 | 22 | 32 |
Centralised solution for network optimisation
34 | 38 | 45 | 46 |
Cloud IaaS in 2015 — what’s in store
The next step in application virtualisation What can we learn from the Snowden case? No need to gamble on DC monitoring DC energy efficiency Competitive edge with agile governance Data management in the ‘always on’ world
increasingly become flash technology. Although flash has been around for quite a number of years, many enterprises are yet to make the leap into this fast new world. But new offerings from vendors are making the changeover easy and hassle-free. Jonathan Nally, Editor
F E A T U R E S 04 | Transforming the future Business process management optimisation initiatives are becoming faster and increasingly digital (and robotic).
cover image © alphaspirit/Dollar Photo Club
26 | Flash goes forth Flash memory technology has fundamentally changed the nature of computing devices, from smartphones to data centres.
16 | Shopping for an as-a-service solution Five questions government departments need to ask before visiting the as-a-service supermarket.
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3
w w w . t e c h n o l o g y d e c i s i o n s . c o m . a u
Transforming the future Andrew Collins
Business process management optimisation initiatives are becoming faster and increasingly digital (and robotic). 4
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department that focused on BPM, with
on what needs to be changed. Do you need
IT considered separate from the business
to change the marketing process, customer
itself. But “that’s no longer acceptable
service - what do we need to change to
nowadays”, Raffoul said. And it’s not suf-
make that impact on the market over the
ficient for IT and business to be merely
next six months, or sometimes over the
aligned - “they need to be more integrated”.
next quarter only?”
Secondly, BPM programs are required to
By taking such an approach, “this rapid
be much swifter than they used to be. “In
process design then will allow organisation
the old days, a BPM used to take probably
to start leveraging the BPM and associated
two to three years to implement properly,
tools”, Raffoul said.
which was not satisfactory at all. Now, within six months you need to be able
The cloud
to release a new BPM to production,”
According to Raffoul, organisations that
Raffoul said.
have decided to make changes to their business processes should look to the cloud,
This need for speed requires organisa-
particularly software as a service (SaaS).
tions to change the way they undertake
“You do not have to rely on yourself to
BPM. Organisations going through such
go out and buy the package nowadays, or
Organisations “need a more rapid process design, which means you do not have to automate or do a detailed analysis
© Tatiana Shepeleva/Dollar Photo Club
of the as -is state,” Raffoul said.
T
a transformation need to focus on the
build software from scratch. The cloud
state of the business in the future - not
helps you a lot,” he said.
the state of the business now. “In the old days, the BPM used to focus a lot on
He noted that some organisations are re-
fixing or automating the current status -
luctant to move aspects of their operations
the ‘as-is’ status. It used to take a lot of
to the cloud. They look at the way they’ve
time to understand the existing business
done things traditionally and decide that
processes before they start designing the
SaaS doesn’t meet their requirements.
he way organisations approach
desired state. And by the time they get to
business process management
that level, maybe the business has changed
But, Raffoul warned, these organisations
(BPM) is changing. Dr Wissam
again, so they never catch up,” Raffoul said.
may be focusing too much on incorporating legacy into their BPM. If you find
Raffoul, an advisor at analyst
firm IBRS, told Technology Decisions that
To achieve the speed required from a
yourself avoiding SaaS, he recommends
those looking at BPM approach it “with
modern BPM, organisations “need a more
you consider how much legacy you want
a different perspective nowadays”, adding
rapid process design, which means you
to retain.
that how it was done in the past “did not
do not have to automate or do a detailed
work properly”.
analysis of the as-is state,” Raffoul said.
Firstly, he said that in contrast with the
“You need to understand what’s going
said. Organisations with a cloud-aversion
initiatives of yore, BPM is now “all about
to change in the business, the business
should “try any way to change to fit within
integrating the IT and the business pro-
transformation itself. Some practitioners
the software as a service” rather than “make
cesses”. Previously, it was mainly the IT
call it the ‘delta approach’ - it means focus
the software as a service fit within your
“Does it help the business transformation or not? If not, I need to drop it,” he
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5
© alphaspirit/Dollar Photo Club
own structure - because it’ll never happen like that”. Organisations “need to have the courage to drop the legacy and do the business transformation
tion of many companies to support digital business models”. According to the firm, while digital business is something new, it relies on the meeting of a multitude of trends,
properly”. Nowadays, SaaS can
many of which have been around for
support most of the soft business
some time. These trends include what
processes that come before product
the firm calls the ‘Nexus of Forces’
manufacture, like ordering, account-
- social media, mobile technologies,
ing, billing and customer service,
big data and the cloud - as well as
Raffoul said.
the Internet of Things, digitisation straight away and you place an order from
of business processes and information,
Business intelligence
your mobile device, you can track the
and smart machines.
To make the most of a BPM initiative,
progress of the order, you can pay. And
organisations should make sure they link
if, when the product arrives, you don’t
Digital business is no small concept for
their transformation process with their
like it, you can return it. And all these
the firm, which said, “Digital business
business intelligence or analytics programs,
processes are laid down and automated.”
promises to usher in an unprecedented
Raffoul advised. There’s “no point in doing
convergence of people, business and
the business process engineering if you’re
Raffoul talks of ‘digital companies’. Ama-
things that disrupts existing business
not going to integrate the information”.
zon and Netflix provide examples of
models - even those born of the internet
digital companies, which were “created
and e-business eras.”
“What’s the value of a process which is
to be digital from the beginning”. These
highly efficient that doesn’t get the right
companies integrated their business and IT
Some readers might greet these assertions
information at time, and doesn’t produce
processes - automating their administra-
with scepticism, saying that it sounds a
the right information on time?” he asked.
tion and other business functions - from
lot like what they’ve been doing already
“So that’s where somehow you need to link
the start.
for the last few years. To many, the firm’s
it with the business intelligence activities - the analytics.”
vision of digital business will sound much Not every organisation can be made
like e-commerce.
“fully digital”, Raffoul said. But companies If the facilities being implemented are
looking to transform “can use the digital
Gartner, however, said that its digital
not linked to the business processes, the
companies, who were created as digital, as
business is quite distinct from e-business
stakeholders within the company won’t use
the benchmark for them to go and see how
and digital marketing. For one, the firm
it, Raffoul said. “They don’t know how to
far they can go. That’s what’s important.”
argued, digital business features integra-
use it, they don’t know when to use it. The
tion with ‘things’ like sensors, beacons,
BPM should tell them where to get the
Like Raffoul, analyst firm Gartner sees
wearable devices, smart machines, media
information, when, why, and all that stuff,
the digital organisation as the end point
platforms and RFID technologies. Digital
so the integration with collaboration, with
of a business transformation. According
business, the report said, will also intro-
business intelligence, is a critical success
to a BPM report from the firm, penned
duce “non-human customers/consumers
factor,” he explained.
by analyst Bruce Robertson, a trend is
of information and events”.
emerging that sees organisations “creat-
The end point
ing new business designs by blurring the
“Smart machines hold the potential to
So what lies at the end of this reformed
physical and digital worlds”.
replace human-cognitive work and har-
approach to BPM? According to Raffoul,
6
ness the insights from the IoT [Internet
organisations that go through such a
Specifically, the firm uses the term ‘digital
transformation can have the capacity to,
business’, which the report said refers to
for example, provide advanced self-service
“the digitalisation of business operations
Gartner reckons that digital business is
facilities to the consumer. “So you go can
and customer interactions, and the evolu-
already changing industries, business
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of Things],” it said.
Gartner calls this ‘ big change’, and defines it as the “shifts in mindset, behaviours, methodologies and technologies that organisations must employ.”
There are parallels here with Raffoul’s idea that BPM initiatives need to be implemented not over the space of a few years, but in the space of several months. In both models, there’s an emphasis on
models and business processes. It says that
mation, but also in the way organisations
the use of robots in manufacturing is be-
approach the transformation process itself.
ing extended today, with the IoT allowing devices to interact with people and systems.
urgency of transformation. To paint a more complete picture of what
Gartner calls this ‘big change’, and defines it
such a big change business transformation
specifically as the “shifts in mindset, behav-
would look like, the firm returned to the
“Heavy asset manufacturers, for example,
iours, methodologies and technologies that
four factors it said are driving big change:
are leveraging sensor data from their
organisations must employ to make signifi-
disruption, volatility, novelty and scope.
machines to offer new services to better
cant alterations to their business operations
manage maintenance, lower costs and
when pronounced levels of novelty, volatility,
“Big change means more disruptive change
maximise uptime,” the firm said.
disruption and complex scope are present”.
- a significant departure from current busi-
Gartner sees digital business as far-
There are a few forces driving the need
even personal habits. It means more volatile
reaching, saying that whatever industry
for such a change to how organisations
change - when challenges and change ef-
you’re in, digital business will impact both
approach transformation, but the dominant
forts evolve quickly, in unpredictable and
business and IT investments.
catalyst for big change, the firm said, is its
even uncontrollable ways.
ness operations, employee work styles and
specific concept of the digital business. Indeed, the firm said that digital business
“It means more novelty - change that is new
will be the “single most important source of
The firm acknowledged that the need for big
to the organisation, or even to the industry
innovation” for most businesses, claiming
change is, itself, not all that new. “What is
or market as a whole. Finally, big change
that by 2020, more than 7 billion people
different now is that digital business, mobil-
means a more complex scope - involving
and businesses - and at least 30 billion
ity, the Internet of Things, smart machines,
a large and diverse array of people, things,
devices - will be connected to the internet.
3D printing and a host of other forces are
processes, technologies, systems, cultures,
“Businesses will introduce new products
simultaneously driving unprecedented levels
regulations or other factors.”
and services, even new business models,
of these four factors” - the aforementioned
which are built around people, business
novelty, volatility, disruption and scope - “in
At this stage, few organisations have
and things that are connected together by
business transformation initiatives”.
fully embraced big change, according to
the internet. These things will create a level
Gartner. “Most organisations tend to fo-
of value that will ensure their ability to
So that’s what’s meant to be behind this
cus on lower-risk approaches to business
compete for years into the future.”
change in business transformation. But
operations by ‘getting better at what we
what exactly is different about it? Accord-
do now’, in the hope that improvements
On top of these lofty predictions, the
ing to Gartner, it’s a move from one-time
to efficiency and scale will still convey
firm has pretty heavy prognostications for
big transformation programs to constant
competitive advantage,” the firm observed.
those organisations that fail to capitalise
change - “change as the new normal”.
on digital business; by 2017, one quarter
8
“While efficiency and scale are still
of businesses will lose market position
“But it’s not just old-style continuous
important, they are only applicable
thanks to “digital business incompetence”,
process improvement either - tweaking
in stable situations where there is an
while 20% of industry leaders will have
current work here and there to wring out
experience curve to go down. Digital
lost their market dominance to a company
efficiency gains. Now processes must also
business demolishes the economics of
founded after 2000, the firm said.
innovate, going beyond existing business
the experience curve. While a number of
operations to enable new and differentiat-
Big change
organisations have built or are building
ing business products and services. Process
a capability for big change, use of big
Like IBRS’s Raffoul, Gartner sees a change
improvement must integrate into an overall
change is still in early stages by most
not just in the results of business transfor-
approach to big change,” the firm said.
end-user organisations.”
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work
Centralised solution for network optimisation
N
extGen.Net is an Australian technology service
to the level of analytical detail its provides and the performance
provider to the lending industry, delivering SaaS
demonstrated during testing.
solutions for electronic lodgement, supporting
“All the vendors were highly competitive in many areas,
documents and loan processing to a range of
but this is where Extreme Networks really was well above the
banks, non-bank lenders and brokers. With offices in Sydney
mark,” said Retamar.
and Newcastle, NextGen.Net has around 100 internal users and
NextGen.Net deployed two Extreme Networks S8 data
more than 100,000 end users on its network at any given time.
centre switches in the company’s Sydney data centre. The S8
As a service provider to some of Australia’s most dynamic
series is an edge-to-core switch designed for highly virtualised
financial institutions, the company is compelled to stay at the
environments. The company also recently deployed nine of
cutting edge of technology. While network stability and latency
Extreme Networks’ AP3825 access points as part of a wireless
is always a focus, a strategic network upgrade prompted Senior
upgrade in the Sydney office.
Network Engineer Leonel Retamar to find a data centre switching
The network upgrade has allowed Retamar and his team
solution that would maintain NextGen.Net’s best-practice
at NextGen.Net to improve virtualisation and application
standards while improving analytical abilities and enhancing
performance, as well as increase network visibility. Greater
reporting capabilities.
visibility has led to an improvement in the reports that can be
“One of our requirements was to implement a centralised solution that would bridge the gap between management and
generated from the network, enabling improved decision making and capacity planning.
analytics,” said Retamar. “From an operational perspective, we
Reporting for compliance and regulatory requirements has
sought technology that would allow us the visibility to optimise
been simplified, as the solution produces reports directly from
our network.”
the centralised management interface rather than a third-party
Following an RFP and evaluation process of leading ethernet switch vendors, an Extreme Networks solution was chosen due
application, as before. Centralised management and increased visibility have also given NextGen.Net greater control over the network, according to Retamar, enabling him to optimise the company’s resources and improve traffic flow on the network. “We are able to better perform network planning, baselining, application usage and troubleshooting due to the capabilities of Extreme Networks’ solution. We are able to see deeper into the packet streams, from layer 2 all the way up to the application level, allowing us to have extremely efficient policies to either block, shape or prioritise our traffic,” he said. Management at NextGen.Net have noticed positive results coming from the deployment, impressed with new levels of reporting that the solution provides. Internal feedback from staff suggests that the performance of applications and other networkattached devices, as well as functionality, has also improved. “Our external users are yet to provide any feedback,” says Retamar. “And as anyone in IT administration is aware, customers generally only talk to you when something goes wrong, so that part is all good!”
10
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2
PEER PEER Docker will be the next revolution to overtake data centres and cloud computing.
The next step in application virtualisation
D
eveloped by a company of
Docker takes an application and packages
the same name, Docker is
all its dependencies so that it doesn’t need
designed to build, ship and
a full virtual machine to run. This means
run distributed applications.
we are able to take applications and services
It’s named after the now ubiquitous ship-
and load more of them into each virtual
ping containers used to haul cargo around
machine that we are running. This also
the globe. Shipping containers made it
makes the apps more resilient and reliable.
easy to maximise cargo on ships through
There are also efficiency overheads that
standardisation, and Docker technology
are reduced. For example, booting into a
is intended to make it easy to standardise
Docker-ised application will take a couple
distributed applications across the web.
of seconds, compared to the boot process of a full virtual machine which could mean
There’s no argument that virtualisation
a wait time of anything up to a minute or
has enabled the web as we know it today
so before it’s up and running.
- without it, massive services such as Amazon, Azure and Google, as well as popular
So what’s the upshot? Docker means that
applications such as Dropbox, Facebook
you don’t need to spin up a full virtual
and others, would simply not be possible.
machine for every single application that you want to run. This means more process-
Docker, however, is the next level of vir-
ing power is available from the server farm
tualisation.
to run each application, instead of running a full virtual machine. It reduces overhead
One of the issues associated with virtual
for the data centre, more applications can
machines is that they potentially waste a
run and more can be done with fewer
lot of resources. For example, in a data
compute resources.
centre a Windows OS might be running 100 virtual machines, but a large portion
Docker is taking the technology world by
of the compute power goes into simply
storm. Giants like Microsoft, Amazon and
running the operating system and not the
Google have all expressed a lot of interest
applications hosted on the VM. What you
in it, and are falling over themselves to
end up with in the data centre is a sprawl
make the technology available on their
of virtual machines - it’s efficient, but not
cloud infrastructure.
the most effective way of doing things.
12
Andrew Sjoquist is the founder and Chief Executive Officer of Sydney-based ASE and intabank. Building on 15 years experience, including involvement in the federal government’s 2007 SkillsONE initiative and the Australian Digital Datacasting trials, he is widely engaged in various facets of the internet, telecommunications and IT systems industry.
Application virtualisation using technoloContainers have been part of the Linux
gies such as Docker is the next revolution
operating system since about 2008, and what
that’s going to overtake data centres and
they enable is operating system virtualisa-
cloud computing. Over the next few years,
tion through a virtual environment that has
look for more efficiency and greater avail-
its own process and network space instead
ability from cloud infrastructure - all thanks
of creating a fully fledged virtual machine.
to the little application container that could.
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SPONSORED CONTENT
WORK 3.0 – HOW MOBILITY, DIGITISATION AND AUTOMATION ARE TRANSFORMING BUSINESS Change is inevitable in business, and in recent years the impact of digital technologies on industries and organisations of all types has been far-reaching. Planning to capitalise on the opportunities ICT presents in future is clearly in every business and IT leader’s interests.
This should be done with multi-stakeholder input, from the executive down to ‘coal-face’ or ‘front-line’ workers. The strategy should ask the question, “how do we want our employees to work in 2020 and how will this help us achieve our goals?”
To find out exactly what IT leaders are thinking, Canon Business Services Australia commissioned Tech Research Asia (TRA) to conduct an online survey of 279 Australian organisations with more than 50 employees. The survey took place in October 2014, and participants were asked about their experiences and opinions on technology.
2. E valuate whether your organisation has appropriately addressed the three Work 3.0 pillars of mobility, digitisation, and automation. Ensuring your organisation is doing the ‘1%-ers’ better than competitors in these areas will place you in good standing to pursue bigger picture workplace strategy goals.
The respondents said that mobility has risen to the top of the technology agenda. Digitisation and automation also remain important areas of investment.
3. T our high-performance workplaces and speak to peers and potential partners that have Work 3.0 experience. Also talk to suppliers who have experience in helping clients with these strategies. But don’t try and copy what others have done, as the best results are always achieved by those that have a uniquely compelling vision.
The research found that 93% of Australian IT and business leaders believe their average worker wastes more than two hours a week on inefficient processes. This is up from 67% just 12 months ago. This has a direct cost in wasted time, but also a negative downstream impact on employee and customer engagement. These results highlight the key roles of mobility, digitisation and automation in the new technology era — what Canon calls ‘Work 3.0’.
The near future will see multiple mobile work styles and technologies — such as mobile applications and document or workflow digitisation tools — adopted for higher productivity and competitive advantage. Optimising these strategies for 2020 outcomes will be key to your business’s success.
Recommendations Across industries and organisations of all sizes, Australian IT and business leaders have said very clearly that they intend to invest further in mobility and multiple flexible work styles in 2015. Digitisation and automation are also important to Australian organisations and they will need to be pursued in tandem with mobility projects in order to optimise the returns.
Analysis of the survey results has led to the following key recommendations: 14
1. U ndertake a detailed evaluation of your current workplace strategy and extend your plans out to 2020.
“...the survey shows that Australian organisations are moving into a new phase of mobility strategies that focus more on what we are achieving through mobility rather than just technology.” Tom Sullivan, GM, Marketing, Canon Business Services
www.canon.com.au
15
T E C H N I C A L LY
SPEAKING
Shopping for an
as-a-service solution Allen Koehn, General Manager, Australian Public Sector, Infosys
S
ome people are born shoppers.
are shopping for an as-a-service solution
They love to browse ever y
this year. If you represent one of them
shop, admire every window
and have been charged with developing
and sip lattes in between. My
that short, clear list, then consider these
wife would tell you that I am not one of
five questions first.
those people. I am the guy who wants to in hand‌ and walk out again, purchase
1. Are you ready to transition?
complete, as quickly as possible.
These days, you can consume almost
walk into a store with a short, clear list
anything as-a-service, from infrastruc-
16
Five questions government departments need to ask before visiting the as-a-service supermarket.
With recent changes in technology
ture technology to the family car (using
strategy at the Commonwealth and state
pay-per-use solutions such as Flexicar
levels, many government departments
and GoGet).
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at least from another department that
• maximise the value you are looking to
has travelled the journey before (and
drive in the new as-a-service solution.
preferably, both).
2. Problem or opportunity?
3. Are you willing to cede control?
One reason many people consider tran-
Transitioning to as-a-service means
sitioning to an as-a-service model is
you are almost certainly working with
that their current model for a particular
a third party, or at least another group
process or technology is broken: it’s not
within government. Getting the best
delivering the outcomes your department
value from working with that partner
needs or expects.
will mean that you relinquish at least
“The more flexibility you have, the greater likelihood y ou will be able to reap the best practices and cost, capability and capacity advantages you are seeking.” If you are looking to transition a business
some control over some aspects of your
process in this scenario, most experts will
process or technology in exchange for a
advise you to take a phased approach.
commitment that you will gain a better
That is, don’t try to both re-engineer
outcome.
the broken process and transition it to a partner at the same time. If you do,
Some people (and agencies) will be quite
you run the risk of muddying the waters:
comfortable with this idea, but most will
is the problem because of the process
need to work through what is absolutely
or the partner?
non-negotiable, and what is okay for the partner to control.
Instead, you may want to ‘lift and shift’ © maxsim/Dollar Photo Club
the process exactly as is, stabilise it and
For example, you might decide that a
then look to streamline and re-engineer
particular software platform is a manda-
over time. Or, if there are sensitivities
tory element of your solution, because
about the process that you don’t want
you want to maintain an easy transition
to expose to an external entity, you will
to a different partner in future years if
want to ‘clean house’ first.
that becomes necessary. For compliance
But as you travel the as-a-service con-
reasons, you might decide on a require-
tinuum - from a basic, discrete point
Perhaps your process isn’t exactly broken,
ment that you want only Australian
solution (such as storage) to more
but you want to tap into new possibili-
citizens to have access to your data.
business-critical and core services (such
ties - for example, using a cloud-based
Other controls that you are used to
as the essential services your department
solution so that all your team members
having - such as managing day-to-day
provides) - you will encounter greater
can access a particular tool anytime,
payroll processes - might be something
complexity and risk. It takes a very brave
anywhere, or improve your cost basis
you are more willing to let go.
department to dive in to the right-hand
by paying only for what you consume.
side of that continuum first.
Having a clear view of your drivers will
The more flexibility you have, the greater
help you:
likelihood you will be able to reap the
• build your business case more ef-
best practices and cost, capability and
No matter where you start, it’s essential to have independent advice - if not from a reputable analyst or consultant,
fectively;
capacity advantages you are seeking in
• determine the right transition approach;
an as-a-service solution.
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17
4. How do you want to pay?
versus an as-a-service model. It is pos-
More precisely, how do you want to
with a formulated annual price that is
pay for the transition to the service?
adjusted every year.
sible to keep the pay-as-you-go model
Depending on your budget situation, transition by having your partner build
5. Do you have the right backing?
it into the ongoing operating costs of
Any change is bound to encounter some
the service. Bear in mind that this is
resistance, but the further right you go
likely to increase costs associated with
on our as-a-service continuum - from
‘termination for convenience’ as the
discrete solution to core business process © maxsim/Dollar Photo Club
you may want to ‘backload’ the cost of
partner will need to recoup transition costs one way or another. If you have access to capital budgets, paying for transition up front will reduce your ongoing operating expense.
- the more stakeholders who are going to have an opinion about it, including the government of the day. Will your transition affect jobs? How would a change in government impact your strategy? Do you have buy-in from your
but be mindful the partner will expect
Secretary and the government?
Once you are past transition and move
a minimum volume guarantee. If you
into business-as-usual, do you want to
want predictable, pre-agreed annual
If you’ve thought through these five
pay for just the services you consume or
costs, be mindful that you may really be
questions, congratulations! You’re ready
do you want a predictable cost budget?
wanting a managed service model (where
to embark on an as-a-service journey -
Pay-as-you-go can appear attractive
you really own and control everything)
with time to spare for a latte.
Gartner Business Process Management Summit 2015 1 – 2 June | Sydney, Australia | gartner.com/ap/bpm Register using promo code BPMAD2 and save $400 Key benefits of attending: • Design “supermaneuverable” business processes that are agile, adaptable and designed to change as customer needs shift • Build the techniques to tackle the uncertainty that big change initiatives bring to existing organizational change methods • Identify big change factors in your transformational initiatives. Higher levels of big change will require additional competencies and a higher level of BPM maturity • Use rebel change agents to break through the challenges and uncertainty of big change
Guest keynote speakers: Peter Bush Chairman of Pacific Brands, former CEO of McDonald’s Australia
18
Tim Creasey Chief Development Officer, Prosci
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IBM has launched its second SoftLayer cloud data centre in Australia as part of its US$1.2 billion ($1.57 billion) investment in expanding its cloud services. The new SoftLayer facility in Sydney joins the existing cloud data centre in Melbourne, which launched in September. The cloud centre offers IBM’s full range of SoftLayer cloud infrastructure services, including bare metal and virtual servers, storage, security services and networking. It has a capacity for thousands of physical servers and supports deployment on demand. Customers are offered remote access and control via a dedicated web portal or API to allow them develop customised public, private or hybrid cloud environments. SoftLayer will be conducting a series of training courses in Australian capital cities covering use of the SoftLayer cloud platform. The courses are targeted at solution architects, DevOps and cloud system administrators. IBM Cloud’s existing Australian customers include crowd-sourced business contact management company ChannelPace. The
Image courtesy of Kansir under CC
IBM launches SoftLayer DC in Sydney
company’s CEO, Greg Furlong, said the expansion aligns with two of ChannelPace’s key priorities - global reach and scalability. “IBM Cloud’s growing number of SoftLayer data centres - all connected via SoftLayer’s global network - make it easy for us to expand and grow our business,” he said. “With the Melbourne data centre and new Sydney data centre, we have the option of data redundancy right here in our backyard.”
(formerly Azzurri Communications)
Enabling business through IT Australia’s fastest growing and most awarded managed communications provider
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19
BEST OF THE WEB www.technologydecisions.com.au The digital economy Dylan Bushell-Embling
Š iStockphoto.com/David Gunn
Australia’s digital businesses add more value than mining to the GDP. The digital economy contributed an estimated $79 billion to Australia's GDP in FY14 - more than traditional industry sectors including agriculture, retail and transport. This is among the key findings of a report prepared for Google Australia by Deloitte exploring the value of all things digital to the Australian economy. Deloitte estimates that the digital economy contributed 5.1% of Australia's GDP in FY14 and predicts that this will rise to 7.3% of GDP - or $139 billion - by 2020.
20
A similar report prepared in 2011 predicted that the digital economy would grow to $70 billion by 2016. But this latest research shows that the segment is already 50% larger in real terms than these estimates. Digital technologies improve productivity through mechanisms including increased competition, reduced prices, enabling efficiencies within businesses and improved innovation. The digital economy also makes significant contributions to employment - the report estimates that there are 451,000 ICT specialists in Australia, representing around 4% of jobs. The vast majority (97%) of ICT specialists work outside the ICT industry itself - around 2.5 million employees, or 22% of the workforce, fall under a broad definition of ICT workers that also includes intensive users of ICT. Broken down by industry, the largest share of ICT workers works in health care and social assistance (16%), followed by education and training (15%) and professional, scientific and technical industries (15%).
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According to the report, this demonstrates that the digital economy is changing from being a standalone industry to one embedded in businesses across the economy. Deloitte also estimates that the digital economy offers consumer benefits worth around $75 billion annually and affords government productivity benefits worth around $7 billion a year. Benefits to Australians come from advantages including the ability to easily search for jobs, houses and goods or services, the ability to purchase content that is not locally available and the ability to access commercial and government services online. In a finding that has implications for the impact of the NBN, the report suggests that a 10 percentage-point increase in broadband penetration likely translates to a 0.9 to 1.5 percentage-point growth in annual per capita growth. For the report, Deloitte chose four businesses in the retail, manufacturing, finance and business services sectors and examined how their business has been transformed using digital technology. Deloitte said analysis shows that businesses across sectors are pursuing internal business transformational change through cloud, data analytics and M2M technologies. In the retail sector, South Australian confectionery brand Haigh's Chocolates has been using data analytics to improve its ordering and delivery process, while engaging in brand-building via social platforms including Facebook, Twitter and YouTube. In finance, ANZ Bank is working to develop a company-wide agile digital culture focused on growth and improving the customer experience. The company has established ANZ Digital to achieve this transformation and has adopted new technology including upgraded CMS platforms, enhanced ICT security and data analytic capabilities. In business services, software company Xero is seeing strong growth opportunities in the cloud computing segment. Shifts in how businesses are using technology are also affecting Xero's products for example, the company is transitioning its account reconciliation tool into a real-time financial status monitoring service. In the struggling manufacturing sector, the remaining businesses still have opportunities to adopt digital technologies to reach more customers and undertake their operations more productively. Furniture and homeware manufacturer Jimmy Possum responded to the challenges posed by cheap overseas imports by establishing its own retail presence, complete with an online store. Digital technologies have also allowed the company to streamline the production process, manage an Australia-wide customer base and communicate more efficiently.
KEY
What can we learn from the
Snowden case?
WORDS
T
he infamous Edward Snowden
If security parameters are too tight,
case is the most cited security
productivity suffers, and if there are no
breach in recent history. This is in
perimeters, sensitive information can be
part due to the highly confidential
leaked into the wrong hands.
data he extracted from the National Security Agency (NSA), but also the extremely public
So where should the perimeter be? In
nature of his revelations. So what can we
today’s environment, content is the
learn from cases like Snowden and, more
new perimeter. Content as the pe-
importantly, how can businesses protect
rimeter means that instead of relying
against others just like him?
on firewalls or identity solutions to prevent unauthorised access to data,
Historically, the organisation’s perimeter
newer technologies - such as Informa-
has been protected by the firewall. However,
tion Rights Management (IRM) - can
with mobile technology and the cloud
enable organisations to implement
dramatically changing business processes
security controls in their data, wherever
and practice, IT has been forced to open
it resides. By placing the controls in the
up the firewall to allow for remote or
data itself, organisations have the ability
mobile users, enable collaboration with
to control who can open it by verifying
external business partners and make way
their permissions and even unsharing
for technologies in the cloud, such as CRM
data in the event an employee leaves
and payroll applications.
the organisation. In the case of Edward Snowden, IRM would have enabled the
With the demand to open access to data,
NSA to immediately revoke Snowden’s
security vendors introduced Identity and
access to all the data he stole. Continual
Access Management tools to control who
advancements in IRM software mean it
had access to data. The transition from the
won’t be long before data can be con-
firewall to identity as the new perimeter
trolled, geo-fenced and access analysed
led data access to be restricted based on
for usage, wherever it resides.
the security clearance and role of specific employees.
So where to from here? The IT industry is constantly evolving. Organisations need
22
Edward Snowden was a classic case of how
to demand advanced levels of security
this failed. While employed by the NSA, he
to ensure they remain productive and
had Top Secret clearance and had access
competitive. Being conscious that the pe-
to Top Secret data. His user identity was
rimeter is a constantly shifting thing, and
closely monitored, but this did not prevent
partnering with technology companies
him from stealing approximately 1.7 million
that understand this and are constantly
highly classified documents. If identity as
innovating, will ensure organisations
the perimeter did not protect the NSA,
are better prepared for change on the
how reliable is it for anyone else?
information security battlefront.
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Daren Glenister is the Field Chief Technology Officer for Intralinks. He has 20 years of experience in security, software and customer relationship building, and previously held the position of vice president of technical sales of the security division at CA Technologies.
24
FROM THE FRONTLINE Flash goes forth
Marvel memory in the mainstream
Jonathan Nally
Flash memory technology has fundamentally changed the nature of computing devices, from smartphones to data centres.
26
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F
lash memory storage, once an
programming than in its random access
Israel noted, “We didn’t have any hardware
expensive niche technology, is now
performance; it has a finite life and there-
or real standby facilities.”
well and truly in the mainstream,
fore must be managed or it can wear out
used in everything from smart-
in highly write-intensive environments; and
Datacom recommended the school deploy
phones to data centres. It has been replacing
flash is expensive compared to HDD on a
a Nimble Storage CS240 array on each
HDD technology for years now, because
dollars-per megabyte basis (once all the sur-
campus, with full replication between the
on a dollar-per-input/output basis it is far
rounding electronics are taken into account).
devices. Although Datacom offered to man-
more beneficial to use. It’s all about random
age deployment, the IT department chose
and sequential read/write speeds, latency
Simplification
and bandwidth. And while the advantages
Knox Grammar School is one of Sydney’s
of flash/SSD can certainly vary depending
best-known independent schools, catering
“We really liked the design of Nimble’s
on the metric, they are far faster than hard
for almost 2500 students. Classrooms are
technology and the use of flash storage
disks, which have not scaled in performance
equipped with the latest technologies and the
to speed up responses,” Israel noted. “The
in the same way CPUs have over the years.
school maintains a one-to-one student-to-
hardware replication was good and so was
laptop ratio. Currently in the process of an
the compression.”
to undertake the process in-house.
“Computing is a key demand driver given
IT transformation, the student environment
SSD’s inherent benefits of fast access times,
is primarily Mac-based.
The arrays now have all the school’s storage
particularly for data centres where everyone
for its virtual environment, databases and
wants access to data fast,” said Joe Unsworth,
Storage is refreshed or replaced every five
research vice president, semiconductors,
years, while three years into each cycle the
with Gartner.
IT department reviews requirements to
The ability to manage in the face of a
see if more storage if needed. “We don’t
disaster has been further boosted with the
“I would say most data centres are using
buy five years in advance because we don’t
implementation of VMware Site Recovery
SSDs today, whether it be a small amount
need that capacity straight away,” said Mike
Manager. “This is one of the main benefits
of SSD - for hot data, readily accessible
Israel, IT manager.
of having hardware replication - VMware
data - or large pools of SSD for analytics,
applications.
SRM hooks into the Nimble system and
web searches, OLTP, financial trading and
In early 2014, Israel embarked on the school’s
uses the hardware to seamlessly control
so on,” added Unsworth. “From a PC per-
latest storage review. “We’d got to the point
fail-overs,” said Israel’s colleague Andrew
spective, anyone using a MacBook Air no
where we needed to expand. We were also
Cullen, IT infrastructure manager.
longer has a HDD in it. Any media tablet
looking to use the review to improve our
out there never came with a HDD - they
DR [disaster recovery] measures,” said Israel.
come with flash. Everyone’s smartphones are based on flash.”
The flash storage solution makes it “very easy to clone virtual machines, set up test
At the time, the school’s DR plan was based
environments or access old snapshots of
on off-site backups - data from the prep
servers or data … [and] we’ve found we
It’s not all pros though; there are some
school was backed up to the senior campus,
can spread the burden and involve other IT
cons too. Flash is far slower in sequential
and vice versa. While it gave some protection,
staff when making changes on the system,”
© Сake78/Dollar Photo Club
O U R PA N E L
Joe Unsworth, Research Vice President, Semiconductors, Gartner
Ben Town, Managing Director, Hosted Network
Mike Israel, IT Manager, Knox Grammar School
27
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training 30 people at a time, so they need to spin up their desktops, then spin them
“But nothing stands still in the world of computing, and
down. We can allow them to have extra
manufacturers are already looking to the world beyond flash. “
resources when they’re doing that.” So how does Town compare operating a flash-based system versus a disk-based system?
added Cullen. “We couldn’t do this before
have a lot of visibility into your customer’s
because our old storage systems were a little
workloads and what they are doing, because
too complex.”
you’re providing an infrastructure and then
“It’s a different way of thinking, it really
you hand that over to them to do what they
is,” he said. “Storage, I guess, was an ex-
Flash in the cloud
will. So we need to protect one customer
pertise before, whereas now for us it’s just
Cloud service provider Hosted Network
from the other.
a commodity. For us as a service provider, it’s fantastic. We use it as a selling point to
primarily sells through partners and other IT organisations that don’t have the techni-
“Because we’re working through the chan-
other IT organisations - they generally know
cal expertise or skills to set up their own
nel, our margins are tighter, so we were
the headaches, so we can confidently go to
cloud offering. Its core offering is desktop-
also looking for something that was simple.
them and guarantee them that they’re going
as-a-service.
We’re a small cloud provider, so we didn’t
to get the performance, because we know
want to have to hire dedicated storage staff.
that the system is capable of handling it.”
“We partnered with VMWare a little over a
I wanted my general support staff to be able
year ago. We were one of four partners in
to deal with the storage side of it, and that’s
Australia to stand up the offering and we
basically what we can do now. It’s very, very
The next storage technologies
were the only partner to target the other
easy, simple to manage,” Town added.
But nothing stands still in the world of computing, and manufacturers are already
services providers, such as managed service providers and IT integrators,” said Ben Town,
Because it is also ‘scale out’, the company
looking to the world beyond flash. What’s
Hosted Network’s managing director.
doesn’t have to worry about having lots of
coming next?
different arrays, and potential failures within “When we started to look at what we
them. “All of the other competitors within
“Emerging memory technology takes at
might do with our virtual desktops in a
the Australian market are still using the old
least a decade to get to market and mass
multitenanted workload, we looked at all
dual controller architecture,” said Town. “If
produce,” said Unsworth. “First, there is 3D
of the different storage vendors. They all
you’re hosting a website and it goes down,
NAND Flash, where it has multiple layers
provide flash arrays and you get lots of
well, maybe a few people will notice. But
to achieve greater density - this is in mass
performance,” added Town. “That’s all
when you’re hosting someone’s entire busi-
production already by Samsung, but it’s
well and good I guess if you’ve got one
ness like we are, as soon as something goes
really nascent technology. It will carry us
application, but in our case because we’re
wrong, everyone notices. So we wanted the
into 2020 and beyond, but next-generation
doing thousands of desktops and lots of
reliability that the scale out distributed ap-
memory technology would be a battle be-
different customers, we needed something
proach provides.”
tween memristors, phase change memory, carbon nanotubes and spin torque MRAM.”
that would put the bounds around the performance so that one customer couldn’t
“We don’t have to worry about balancing
impact the next.”
workloads within the array itself; it just
“It will take some time and nothing will have
deals with that. If one customer needs more
the volume in the near-term for widespread
Hosted Network chose to go with a SolidFire
performance, we tune a few things very
displacement of flash until post 2020, but
offering for its flash storage. “You get that
quickly - two seconds’ worth of changes -
rather [it will] be used in the coming years as
all-flash performance, but it also provides
and they can get more performance. Same
a non-volatile cache to complement NAND
us that security and peace of mind that one
with scaling back,” said Town.
Flash,” added Unsworth. “Memristors shows the most promise from the specs, but that
customer can’t impact the other,” said Town,
28
referring to the ‘noisy neighbour’ syndrome.
“One of our use cases is a registered training
is not the same as making millions of the
“As a service provider, you don’t really
organisation,” said Town. “They might be
devices.”
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29
BEST OF THE WEB www.technologydecisions.com.au Data debate is over Dylan Bushell-Embling
30
Mandatory metadata retention is now official, following passage of the law through parliament. The government's controversial mandatory data retention bill passed last week, requiring telecom operators to store metadata for two years to enable access by security and law enforcement agencies.
could exceed $319 million, and compliance is estimated to cost the industry an additional $73.8 million per year. Commenting prior to the bill being passed, Communications Alliance CEO John Stanton said that once it passes the senate, “any pressure on government to make its promised ‘reasonable’ or ‘substantial’ contribution to the cost impost disappears - and
The bill passed the upper house with bipartisan support after the government agreed to a series of changes and and additional safeguards. New and strengthened safeguards include reducing the number of agencies authorised to access the metadata from over 80 to just 21, and specific protections for journalists and their sources preventing retaliation through metadata discovery. The government has also agreed to new oversight mechanisms for security and law enforcement agencies.
Australian consumers are at the mercy of the Expenditure Review Committee.” But the calls went unheeded, and the government does not plan to detail its planned contribution to the costs of the scheme until the May budget. Thousands of Australians protested the bill last Wednesday, the day before it passed, by installing anonymising software for the day. The protest, organised by GetUp, involved installing tools including anonymous browser Tor, VPNs or encrypted messaging apps, both to object to the data retention scheme and demonstrate how easy it will be to circumvent. GetUp campaigner Alycia Gawthorne said forcing operators to store personal data on all Australians removes the presumption of innocence. “The worst thing about this legislation is that it’s virtually useless in the face of criminals who are already operating online with anonymous browsers and rerouted locations,” she said. “A sweeping data retention scheme won’t stop criminals, but it will jeopardise the privacy of millions of Australians and pose a serious threat to our democracy.” But in a joint statement announcing the passage of the bill, Senator Brandis and Communications Minister Malcolm Turnbull said accessing metadata is essential for investigations into terrorism, espionage, organised crime and child pornography. “By passing this Bill, the parliament has ensured that our security and law enforcement agencies will continue to have access to the information they need to do their jobs,” the statement reads. “No responsible government can sit by while those who protect us lose access to vital information, particularly in the current high threat environment.”
The Greens tried and failed to amend the bill to require agencies to obtain a warrant before accessing the metadata. Attorney-General George Brandis countered that this would be impractical because there were 340,000 instances of agencies requiring access to metadata last Image courtesy of Nicholas Brown under CC year alone. Operators now have two years to implement a system for storing metadata and allowing access to the data by authorised agencies. But the Internet Society of Australia has warned that telcos and ISPs could well miss this deadline. “There are more than 250 ISPs and they all collect and store metadata in different forms. It will be a massive task for them to reformat their systems to comply with the requirements of the new law,” the body said in a statement. Communications Alliance, the industry body representing Australia’s telecom sector, had called on the Senate to delay passing the bill until the government provides clarity on its planned contribution to the costs of implementing the scheme. After first calling for clarity earlier this month, the body issued a fresh request days before the bill was passed. Communications Alliance noted that some consultants estimate that the upfront capital costs
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No need to gamble on DC monitoring work
T
atts Group is one of Australia’s largest lottery and gaming companies, operating the majority of lotteries
The StruxureWare for Data Centres software enables Tatts Group to plan, monitor and effectively operate its sites.
within Australia as well as wagering, telephone betting
“StruxureWare for Data Centres provides us with the ability
and online transactions. Its online transactions make
to monitor all power from the main switchboard through to
its one of the highest trafficked enterprises in the country.
individual rack units,” said Tatts Group CTO Matt Maw. “The
The nature of the business means that its transactions are
heat mapping and air flow analysis tools have also allowed us to
all time-critical and that processing must happen in real time.
work on our cooling systems, and as a result we have been able to
Any downtime of equipment results in the immediate and real
implement a two-degree rise in our cooling temperatures, which
loss of income for the company and, because the events are
will provide us with significant savings on energy requirements.”
perishable - that is, betting on them can only happen before
By having a better idea of how the data centre is performing, Tatts Group has also found that it can significantly increase the density of the centre. “Without the tool we would be looking at 15-20% more racks,” Maw said. “This means we have been able to delay a new data centre building by about 2-3 years, giving us significant savings.” One of the big factors in the success of the software has been the ability to receive live alerts in the event of an incident. “The increased monitoring means that if there is a problem, we can see immediately where that problem is and fix it,” Maw said. “No more manual diagnosis, which tends to be slow and inefficient. We can also see immediately whether there is a problem with the infrastructure or the power, so we know what needs to be done.
the event has begun - there is no way for the group to recoup any losses after the fact.
32
“Eighteen months ago we chose Schneider Electric as our strategic partner, and I am happy to say that that faith
With ageing infrastructure across two data centres, and
has been repaid and we have had a lot of success out of the
beginning its journey to move into a new building, Tatts Group
platform that we have engaged in. More importantly, we have
was looking to update its software to provide better monitoring
a lot more scope within the software that we can continue to
and control. With this in mind, it reached out to the market
turn on and leverage in order to achieve more outcomes. With
for submissions and conducted its own extensive research in
the guidance of Schneider Electric’s actionable intelligence,
order to find the most appropriate solution. Schneider Electric’s
we are continuing to grow and improve our position in the
StruxureWare for Data Centres solution was chosen.
industry.”
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A N A LY S E
THIS
S
Cloud IaaS in 2015 what’s in store?
pending on public cloud IaaS is
In line with this, many industries with lower
growing more than five times faster
IaaS adoption are those that traditionally
than overall IT spending.
have higher average investment in IT. The reverse is also true, with the services sector,
Market forces are driving organi-
retailers and wholesalers showing higher
sations to seek more agile and responsive
likelihood to adopt cloud IaaS. Ignoring
technology solutions to meet changing
regulatory barriers, it’s possible that cloud
business needs, and many organisations are
use will be higher among those with lower
finding that cloud infrastructure as a service
investment in on-premises IT.
(IaaS) is part of the answer. Faced with fierce competition, however, 2015 will see
Despite the market growth, however, public
the market ripe for consolidation, driving a
cloud IaaS is dominated by only a few key
period of significant transition and upheaval.
global providers - most notably Amazon Web Services, but increasingly also Microsoft
Spending on public cloud IaaS is expected to
Azure and Google Compute Engine. Between
reach US$36.6 billion globally by the end of
them, these three providers comprise the
2018, according to Gartner’s latest forecast,
majority of workloads running in public
and we’ll see spending on it grow more than
cloud IaaS in 2015.
five times faster than overall IT spending. Faced with fierce competition from these Gartner research shows that agility is the
players, we can expect many of the other
main reason organisations are investing in
public cloud IaaS providers to adjust their
cloud to respond to changing business needs.
plans, either to bolster areas of strength or
It rates above a raft of other reasons, such
stem losses, which will inevitably lead to
as scalability, cost reduction and innovation.
further concentration of workloads.
The propensity to adopt cloud IaaS is also
We’ll also see these providers begin to
influenced by the organisation’s general op-
re-platform, moving away from custom
erating environment and unique industry
engineering to leverage the growing potential
factors, often relating to security, privacy
of alternatives - including OpenStack - to
and/or data residency. Not surprisingly, we
reduce or refocus development effort. Oth-
are seeing significantly lower adoption of a
ers are likely to make a business decision to
‘cloud-first’ policy for IaaS within industry
begin to exit from public offerings in favour
sectors driven by specific regulatory and
of private, intending to add value through
legislative mandates, such as government,
offerings such as managed services.
banking, insurance and utilities. Industries
34
such as education also show a lower
For many existing customers, however,
propensity for a ‘cloud-IaaS-first’ policy,
such activity will result in review and re-
but show heightened use of cloud IaaS
evaluation and, in many cases, unplanned
as an option.
migration costs.
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Michael Warrilow is a Research Director at Gartner. His primary research area is modern infrastructure software, including virtualisation, cloud and IT operations. He works with clients to understand the best practices, leading trends and competitive landscape involved with optimising data centre infrastructure and operations management.
SYDNEY 3-4 June 2015 Hall 5, Southee Complex, Sydney Showground, Sydney Olympic Park
Utilities | Government | Enterprise | Transportation | Resources | Public Safety
Events for critical communications users and industry
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Speakers include:
to qualified industry professionals with pre-registration
Garry Kerr — Executive Manager, Emergency Response Systems, Public Safety Business Agency – Queensland Shaun Smith — Managing Director, New South Wales Telco Authority Dr Brian Burns — Prehospital & Retrieval Specialist, Sydney Helicopter Emergency Medical Specialists, Ambulance Service of NSW Phil Kidner — CEO, Tetra and Critical Communications Association Mark Loney — Executive Manager, Spectrum Operations & Services Branch, ACMA
Training Workshops: • Fibre optic for the radio technician, a fundamental overview • Advanced Radio over IP • Next-generation public safety capabilities • Addressing ICT migration and integration with evolving digital critical wireless technologies
PLUS ... An exhibition with the largest gathering of manufacturers and suppliers from Australia and around the world who will be displaying a vast range of business- and mission-critical wireless technologies, associated accessories and services. Digital Partner
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In conjunction with the ARCIA Industry Gala Dinner 3 June 2015 — Novotel, Sydney Olympic Park Visit www.arcia.org.au to book your tickets
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Compliance issues lead cloud security concerns Auditing, compliance and data privacy issues are considered to be the top cloud security challenges facing organisations, according to a global survey from CipherCloud. The results of a survey of Global 2000 organisations from North America, Europe, APAC and Latin America shows that 64% identify audit/compliance/privacy as the top challenge. Nearly a third named unprotected data in the cloud as their primary concern, while 2% cited malware protection for documents and 2% selected a shortage of secure cloud file-sharing technologies. “Organisations are harnessing cloud computing to more effectively compete in the global economy with faster time to market and cost efficiencies,” said CipherCloud founder and CEO Pravin Kothari.
“At the same time, the headwinds of privacy legislation in [the four regions] make the case for data-centric protections in the cloud. Our research indicates that compliance factors are galvanising organisations, particularly in healthcare and finance, to fortify their data defences in the cloud.” The healthcare and finance industries are accordingly leading the way in adopting cloud data protection technologies, with 38% and 25% of organisations respectively in these segments doing so. Finance and healthcare face strict data privacy requirements, and protected 100% of personally identifiable information as a result. Globally, organisations’ cloud data protection efforts are more focused on data encryption than tokenisation by a margin of 81% to 19%. But in APAC, the two technologies are being adopted in equal measure.
Gartner IT Infrastructure, Operations & Data Center Summit 2015 18 – 19 May | Sydney, Australia | gartner.com/ap/datacenter Register using promo code IODCAD2 and save $400 Key benefits of attending: • Determine what should not go to the cloud • Evaluate the hype surrounding ‘software defined’ solutions • Develop steps to change the culture of traditional IT • Improve support for mobile business initiatives • Manage storage growth
Guest keynote speakers: The Honourable Anna Bligh Former Premier of Queensland
36
Peter Bush Chairman of Pacific Brands, former CEO of McDonald’s Australia
© 2015 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates. For more information, email info@gartner.com or visit gartner.com.
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Dylan Bushell-Embling
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Image courtesy of Sean MacEntee under CC
Four in five companies fail PCI compliance assessment Four out of five companies fail their interim Payment Card Industry Data Security Standard (PCI DSS) compliance assessment, leaving them vulnerable to cyberattacks, according to Verizon. The US telecom giant’s 2015 PCI Compliance Report shows that only 29% of companies are still fully PCI DSS compliant less than a year after being validated. The report shows signs of improvement, with compliance increasing across 11 of the 12 PCI DSS controls. Around 60% of the companies assessed in 2014 were compliant with any given requirement. But compliance is still inadequate for many businesses handling payment card transactions, according to Verizon Enterprise Solutions Managing Director Rodolphe Simonetti. “The three key areas where organisations fall out of compliance are: regularly testing security systems, maintaining secure systems and protecting stored data,” he said. “Of all the data breaches studied, Verizon’s findings clearly show that not a single company was fully PCI DSS-compliant at the time of the breach.”
Dylan Bushell-Embling
The volume and scale of data breaches in the past 12 months shows that current security techniques are not stopping attackers and in many cases aren’t even slowing them down, Simonetti said. PCI DSS compliance should only be viewed as one part of a comprehensive information security and risk management strategy. Verizon’s report analyses PCI DSS compliance for companies in more than 30 countries, with a specific focus on companies in the financial services, retail and hospitality sectors.
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T E C H N I C A L LY
SPEAKING
DC energy efficiency Building it into the physical layer Alberto Zucchinali, Data Centre Solutions and Services Manager, EMEA, Siemon
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Getting the physical design of a data centre right is the first step in reducing energy costs.
T
here are many important en-
The right architecture
ergy-saving considerations for
A major choice to begin with is deciding
those contemplating building a
on an ‘any-to-all’ or ‘top of rack’ (ToR)
data centre. However, the key
configuration. An any-to-all structured
consideration is the choice of cabling
cabling configuration, using a distribution
architecture, followed by the choice of
area as outlined in TIA 942-A and ISO
infrastructure equipment. The cabling
24764, will allow you to place your servers
architecture chosen will have a substantial
anywhere that makes the most sense for
impact on future choices and therefore
space, power and cooling, as opposed to
requires very careful evaluation. Accord-
being restricted to adding it to a cabinet.
ing to the Uptime Institute, poor data
The ability to place equipment where it
centre equipment layout choices can cut
makes most sense for power and cooling
usability by 50%.
can save having to purchase additional
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most sense for power and cooling instead
position, leaving the cooler spaces below
of being land-locked by ToR restrictions.
for the equipment. If a data centre does not have enough cooling for equipment,
According to some real-world compara-
placing the switches in a ToR position
tive designs, the structured cabling cost is
may cause them to fail prematurely due
roughly 10 to 15% of the cost as compared
to heat, as cold air supplied from under a
to the expense of additional switches re-
raised floor will warm as it rises.
quired in a ToR topology - not to mention the unused ports, additional power and
Thermally efficient layouts
annual maintenance costs for the latter.
In terms of design, using a hot aisle, cold
Using structured cabling can provide
aisle arrangement is the most energy-
“By preventing the mix of hot and cold air, a containment system allows cooling systems to operate at higher temperatures, while still sufficiently and
© Tomasz Zajda/Dollar Photo Club
safely cooling the equipment to maximise performance and life expectancy.” zones with up to 100 m cabling channels,
efficient layout. Cold aisle containment
enabling greater flexibility in design versus
allows perimeter cooling to operate most
point-to-point cable assemblies used in
efficiently by containing and isolating
ToR configurations, which are typically
the cold air supply, thus reducing power
limited to 10 metres or less.
costs and supporting lower power usage effectiveness (PUE) ratings. Alternatively, it
With a ToR switch in every cabinet (or two
can be applied to expand capacity to cool
for dual primary and secondary networks),
higher heat densities to maximise the use
the total number of switches depends on
of existing data centre floor space: it offers
the total number of cabinets in the data
a low-cost method to increase cooling
centre, rather than on the actual number
capacity up to 13 kW per cabinet, without
of switch ports needed to support the
the need for additional cooling equipment.
equipment. This can nearly double the number of switches and power supplies
By preventing the mix of hot and cold
required, compared to structured cabling.
air, a containment system allows cooling systems to operate at higher temperatures,
Unlike passive structured cabling, ToR
while still sufficiently and safely cooling
PDU whips and, in some cases, supple-
switches require power and ongoing
the equipment to maximise performance
mental or in-row cooling for hot spots.
maintenance. For example, based on an
and life expectancy. Higher temperatures
actual 39-cabinet data centre using separate
reduce energy costs through lower fan
In point-to-point configurations, place-
dual networks, the cost for equipment and
speeds, higher chilled water temperatures
ment choices may be restricted to cabinets
maintenance for ToR is more than twice
and more frequent use of ‘free’ (ambient
where open switch ports exist in order to
that of structured cabling.
air) cooling. This provides additional capacity to cool greater heat densities
avoid additional switch purchases. This can lead to hot spots. Hot spots can have
According to the Uptime Institute, the
with the existing cooling system, without
detrimental effect on neighbouring equip-
failure rate for equipment in the top third
investing in more costly supplemental
ment within that same cooling zone. Hot
of the rack is three times greater than that
cooling products.
spots can be reduced with an any-to-all
of equipment at the lower two-thirds. In a
structured cabling system by allowing
structured cabling system, the passive com-
While designing the layout, it is also im-
equipment to be placed where it makes the
ponents (cabling) are placed in the upper
portant to consider the underfloor cabling.
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39
Attention should be paid to airflow, void
exhaust heat from active equipment into
in controlling power functions in order
space and capacity to accommodate growth,
the return air space to increase HVAC
to resolve problems quickly.
not only for the cable, but also for other
efficiency.
underfloor systems such as power, chiller properly designed, the cable trays can act as a baffle to help maintain the cold air in
Be cool, not cold: When defining the op-
can provide an up-to-date record of the
the cold aisles, or channel the air. Problems
erating conditions within the data centre,
physical layer connections, allowing chan-
occur when there is little or no planning
determine whether you really need all your
nels to be dynamically managed to assure
for pathways. They can become overfilled
CRAC units on and the temperature at
full utilisation of switch ports. This will
as many years of abandoned cable clogs the
which they are set. CRAC units operate
decrease the number of switches that need
pathways and air voids. When this happens
more efficiently and don’t wear out as fast
to be added and powered while keeping
a reverse vortex can be created, causing the
when they are supplied warmer air. Find
unused ports to a minimum. While this can
underfloor void to pull air from the room
out the maximum operating temperature
be added to your infrastructure at a later
rather than push cool air up to the equip-
supported by your active electronics
date, it’s ideal to include this functionality
ment, which causes performance issues.
manufacturers; most will support higher
from the outset so that good housekeeping
temperatures than you may expect. Have
and management can sustain the most
Just as underfloor provision requires atten-
a cooling assessment performed to de-
efficient environment once in operation.
tion, so too does use of overhead pathways.
termine if your CRAC units are fighting
If using an overhead system, the pathways
each other and to make sure the cool air
Conclusion
should be run so that they do not block
is going exactly where you want it.
The founding principles for data centre
the natural rise of heat from the rear of cabinets.
Intelligent infrastructure management
design and build focus on firstly select-
Measure and manage
ing the right infrastructure architecture,
Monitoring and supervision systems sup-
then choosing the most thermally efficient
Thermally efficient equipment
port frequent or real-time checking of
layout, cabinets and equipment, supported
data centre behaviour. This innovation
by systems that can monitor and dynami-
Thermally efficient cabinets with zero-u
offers the ability to measure and monitor
cally manage the operation.
cable management and patching space
efficiency and make adjustments based on
between bayed cabinets and at the end
automation, load and demand. The more
Working from the data centre cabling
of row are specifically designed to control
automated (self-sensing) the system is, the
infrastructure up, the best designs offer
airflow to maximise cooling efficiency
better the energy savings will be.
flexibility and provide the best total cost
without sacrificing density of cabling and
40
Avoid unnecessary redundancy
Efficient operating conditions
pipes, etc. When pathways and spaces are
of ownership. A structured cabling any-
equipment. Cabinets designed to include
Intelligent power distribution can pro-
to-all design offers significant benefits vs a
proper cable management can improve
vide valuable energy consumption data
top of rack configuration including lower
overall airflow and cooling efficiency by
while reliably delivering power to critical
capital and operational expense through
removing cabling from the horizontal
IT equipment. Different options deliver
better utilisation of switch ports resulting
equipment mounting areas and away
real-time power information with vary-
in fewer switches and lower power and
from equipment cooling fans. High-flow
ing degrees of intelligent functionality,
maintenance costs.
front and rear doors will facilitate good
ranging from basic metering to full
airflow to ensure proper hot aisle/cold aisle
management with multiple options
Several options exist for managing power
circulation. Optional accessories, such as
based on the level of data and control
and cooling in the data centre. Some effi-
roof-mounted cooling fans, brush guards,
requirements. The potential benefits
cient options to be considered include: cold
blanking panels and grommets promote
derived from the adoption of intelligent
aisle containment, thermal efficient cabinet
proper airflow and temperature control.
power distribution include reduced
designs with zero-u cable management space
energy costs, improved management
and chimney options. Intelligent power
Some cabinet manufacturers offer the
and optimisation of power capacity,
distribution can also play a major role in
option to use vertical exhaust ducts or
identification and prevention of potential
monitoring and controlling power use for
‘chimneys’ to passively direct the hot
problems to ensure uptime and efficiency
a lower cost, greener environment.
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BEST OF THE WEB www.technologydecisions.com.au govCMS released for all tiers of government
Dylan Bushell-Embling
The whole of government web content management system govCMS has now gone live for all tiers of government. Acquia has opened up the Drupal-based govCMS platform to general use for federal, state and local government agencies. The Department of Finance selected Acquia to provide the govCMS platform in September. Government homepage Australia.gov.au and The Department of Social Services have already migrated their sites to the system. Other early adopters include the Australian Sports Anti-Doping Agency and the Department of Communications. Agencies using govCMS will be able to take advantage of a standard procurement model, as well as the platform’s compatibility with Web Content Accessibility Guidelines (WCAG). The release "opens a new era of open government focused on meeting the needs of Australians,” Acquia Director for APAC and Japan Chris Harrop said. “Acquia has enabled the government to go to market faster with digital experiences that are highly interactive, crucial to supporting
44
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economic development and connect Australians with the services and data they need.” The govCMS platform uses a Drupal distribution specifically customised for Australian government needs. The government aims to migrate between 182 and 437 government websites to the new system within four years.
Competitive edge with agile work information governance
C
ochlear Limited is the global leader in implantable
it. When we looked at the costs of that it was horrendous. For
hearing solutions distributed worldwide for people
Cochlear, like most organisations, the growth of data is actually
of all ages and with different types of hearing loss.
exponential - with a cost profile to match. Content Suite gives us
Headquartered in Sydney, with more than 100
robust, defendable and efficient information life cycle management.”
research partners in 20 countries and state-of-the-art advanced
Through Content Suite, Cochlear has created a ‘one-stop
research and manufacturing facilities, Cochlear has 2700 employees
shop’ global repository for all documents within its complex
and over $500 million invested in R&D over the past five years.
and highly regulated quality management system. All documents
The company’s pursuit of operational excellence depends in
and evidence related to business processes, policy procedures
large part on using information effectively. With an estimated 50
and work instructions are visible, auditable and can be easily
million digital files - a digital warehouse that is ever-expanding
accessed from any point in the globe.
- Cochlear identified as a major objective the need to achieve a consistent and smooth flow of information throughout its business processes. “As we examined our business processes, it became obvious that the biggest constraint to becoming more efficient and more operationally effective is the need to get our information off paper and off share drives - into a controlled and truly global repository. We needed to move to a digital paradigm,” said Cochlear Information Architect Mark Cotterell. Cochlear launched an enterprise content management (ECM) initiative across its organisation as the foundation of the transition to an agile 21st-century information governance strategy. The result was the implementation of OpenText’s Content Suite, a set of ECM technologies including a platform to unite capture, document and records management, workflow, search and archiving as well as applications and add-ons such as email, eDiscovery, auto-classification, contract management and engineering document management. “We see OpenText Content Suite as a great - and truly
“Content Suite has enabled us to move away from a traditional
global - solution that gives us a roadmap that will take us into
folder system - structured along organisational lines so still siloed
the future,” said Cotterell. “It’s the foundation platform for
- to a truly global and intuitive framework. We now have staff
Cochlear to build on business processes and manage them in
sharing their knowledge and collaborating across the globe and
more sophisticated ways. Content Suite is becoming part of the
across departments. Even the approval and publishing stages are
ecosystem within our company; for example, we can actually
fully digitised,” said Cotterell.
link it into Oracle and our customer relationship systems - so we are truly getting the optimal value from our information.
“We are a highly regulated business where compliance, discovery, transparency and the absolute integrity of information
“The ability to manage the entire life cycle of information
are paramount,” added Cotterell. “Yet of course we need to do
is absolutely key to our operational effectiveness and efficiency.
all this within lean and efficient operations. It can be a tough
We are great at creating information but the problem is we
balance - enabling us to achieve that is the beauty of enterprise
have trouble finding it, we don’t archive it and we don’t delete
content management.”
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45
OFF THE
CUFF
T
Data management in the ‘always on’ world
he modern data centre is built
at the same time is a chance in a million
on virtualisation, modern stor-
as opposed to a hundred with one copy.
age solutions and cloud-based services. We now live in a world
Another reason to have more than two copies
where data is growing exponentially and
of data is to avoid having your primary copy
data management will be mission critical
and backup housed in the same location.
for smooth business operations.
Storing your copies on two different media is to ensure that there is no common failure
Today, all organisations are driving towards
caused from storing your information in the
the expectation of zero downtime. The
same device. Different disks on the same
business cycle has a global scope; no longer
storage option can fail successively, which
five days a week, eight hours a day, it is the
is why the rule suggests keeping your data
‘always-on business’. This is an era where
on at least two storage types in different
our agile mobile workforce and demanding
locations. Having an offsite copy is impor-
consumer expectations have created a world
tant, as disasters such as fires will destroy
where constant access to products and ser-
all physical copies. A popular option is the
vices across time zones is the norm. There
cloud, and it is necessary for organisations
is little patience for downtime and data loss.
to use it as part of their availability solution. You should take it a step further and ensure
According to Veeam’s ‘Data Centre Avail-
there are zero errors.
ability Report 2014’, application failure costs enterprises more than $2 million per year in
Think of how you would keep digital copies
lost revenue, productivity and opportunities,
of your family photos safe. Typically, families
and data irretrievably lost through backups
would only save a single copy on an external
failing to recover. Old legacy backup solu-
hard disk. Imagine the anguish when you
tions are not keeping up with the RPOs
realise one day these photos are corrupt and
and RTOs (recovery point and recovery
lost forever. An easy way to circumvent this
time objectives) that are necessary today.
scenario is storing the images on the computer, an external drive and a cloud storage
Your business does not need to suffer this,
solution, and even giving away DVD copies
and it can be avoided by employing the 3-2-
to family members. This will ensure your
1 rule of backup and the right availability
precious data is stored in multiple locations
solution for your business. For all-round data
across various media.
protection, organisations should have three copies of data with one in production, on
Therefore, to effectively enable the always-on
two different media and one stored offsite.
business, organisations should follow the 3-2-1-0 rule so that data is always accessible.
46
Three copies of data may sound excessive, but
This is not unachievable, once balanced
assuming their failures are independent, the
with the right mix of IT tools to manage
probability of having all three copies failing
the ever-changing demands in technology.
This issue is sponsored by — www.eaton.com/powerquality
Don Williams is Veeam’s Vice President for Australia and New Zealand. Over the past 16 years, he has contributed in a leadership role to sales teams and technical support staff selling solutions to both large and small enterprises in the Asia-Pacific region.