Caring UK September by Script Media

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September 2014

incorporating

no.219 • £4.75

The Number One magazine for the care sector

Last chance to book for conferences

By Dominic Musgrave

TIME is running out for you to book your place at the final two Caring UK annual regional conferences. This year’s events, which have been sponsored by NatWest, have the title Elderly Care: Positive Choices, and the final two will be held at the Black Country Living Museum in Dudley and Leeds United Football Club’s Elland Road stadium on September 9 and 10 respectively. Speakers confirmed for Dudley include Care England chief executive Professor Martin Green OBE, who will give an update on the Care Bill. ‘Building positive workplace cultures in adult social care’ is the title of Skills for Care area officer Dave Williams’ presentation, with Neil Garton, head of healthcare at NatWest, rounding off the session with a talk entitled ‘Understanding and helping to deliver your business strategy’. After a break to view the extensive exhibition, which will showcase all the latest products and technology for your care home, Guy Smallman, Coventry University Commercial Development Director, HDTI (Health Design & Technology Institute) will talk about ‘Supporting innovation in

community healthcare’. He will be followed by an update from the inspectorate by Malcolm BowerBrown, deputy chief inspector (adult social care): Central Region, CQC. The final two presentations will be provided by Ben Atkinson-Willes, product designer and founder, Active Minds, and Lee Sheppard, head of care homes, apetito Limited. At Leeds the following day, the only changes to the line-up of speakers will see Skills for Care area manager Sally Gretton replace Dave Williams and Debbie Westhead, deputy chief inspector (Adult Social Care): North Region, CQC, instead of Malcolm Bower-Brown. John Kennedy, director of care services at the Joseph Rowntree Housing Trust, will also deliver an additional talk entitled ‘Care in the 21st century – what must change?’ Group production editor Dominic Musgrave, who will chair the events, added: “I am sure these events will be as successful as those that have gone before, and would urge any care home operators in these areas to attend to listen to these distinguished speakers.” I To find out more and to book your place at these must-attend events turn to pages 15 and 16.

Care body supports centenary initiative

Care and support provider Centra has enlisted television’s Dr Dawn Harper (pictured above) to raise awareness of care that allows people to remain in their own home. The television doctor best known as the host of Channel 4’s Embarrassing Bodies will lead a new campaign to get older and vulnerable people the right care and support to live independently. Dawn will work with Centra to engage worried relatives, medical professionals and those in need of help about the range of support available, which includes home care and telecare.This Morning and Loose Women presenter Ruth Langsford is also backing the campaign.

CARE England is supporting the “Flame of Forgiveness Fortnight”, a new initiative between care homes and schools to commemorate the centenary of WWI, which is taking place from October 6-19. Professor Martin Green OBE, Care England’s chief executive, said: “I am delighted to be supporting the ‘Flame of Forgiveness’ which came about as an idea from Teresa Pearce, MP for Erith and Thamesmead, to acknowledge the anniversary of the outbreak of World War I and to promote cross generation connections in communities between care homes and schools. It is good to see that the anniversary of the First World War is being commemorated in a way that focuses on forgiveness, and encourages people to join together to acknowledge the sacrifices of those who gave their lives during this terrible conflict, and to affirm that humanity and forgiveness have to be the basis of our future.”

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The sky’s the limit for resident dare-devil By Dominic Musgrave AN Edinburgh thrill seeker has proved the sky’s the limit after flying across Loch Leven and the surrounding countryside in a glider – at the tender age of 90. Dare-devil Betty Lyons, who has lived at Bield’s St Andrews Court in Uphall for over 10 years, decided to sign up for the sky-high challenge after being approached by the Scottish War Blinded Society. Betty, an ex-RAF secretary, joined the armed force during the Second World War in 1941, later earning her membership with the society that works with visually impaired individuals. Despite never flying a glider in her life, brave Betty took to the skies not wanting to pass up such a high-flying opportunity. She said: “Flying through the skies above Loch Leven was one of the most exhilarating experiences I have ever had. “Last year I was ill so couldn’t attend, so when the Society put the list up this year for volunteers, I was one of the first to put my name down. I was the only woman who did but I think that you can never be too scared, or old for that matter, to try new things. “I didn’t feel at all nervous before takeoff though, I was actually just excited to be given the chance to do such a thrilling

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St Andrews Court resident Betty Lyons gets ready for her flight across Loch Leven. experience. “I have trouble with my vision nowadays but I still managed to see a lot of sights and the wonderful Scottish countryside was breath-taking. “Staff from St Andrews Court were extremely supportive in the lead-up to the event and really pushed me to go for it. If the opportunity arose to do it again, I would in a heartbeat.” Despite recently touching down, Betty has already signed up for her next thrillseeking adventure of acoustic shooting where she fires a gun at a target every time a whistle blows.

Sheila Hardie, scheme manager at St Andrews Court, said: “Betty really is our very own resident dare-devil at St Andrews Court. “She has no problem with throwing caution to the wind and trying new experiences which is what we love to see in our residents. “At Bield we want our residents to live their lives as independently as possible and embrace any passions or desires that they have. “Betty is an outstanding example of this and we all look forward to supporting her through her next set of adventures.”

Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk

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Innovative Mark transforms new residents’ rooms

A long-serving staff member has been thanked by her colleagues at Springhill Care Group in Accrington following 14 years with the business. Accounts administrator Maureen Birtwistle was given a grand send-off by her colleagues including a meal and a number of gifts. Maureen plans to spend her retirement seeing more of her husband, children and her grandchildren. Managing director Donna Briggs said: “While we are all sad to see Maureen retire, we would all like to offer her our heartfelt thanks and wish her all the best in her new life.”

A MEMBER of staff at a Northfleet care home has come up with an innovative way to make new residents’ transition smooth and welcoming. Mark Addison has worked at Dene Holm for three months, but has already transformed six of the bedrooms with his decorative finishing touches. “I think it’s really important that the rooms are homely for new residents,” he said. “To make the rooms more welcoming I keep an eye out for paintings, furniture, flowers, matching curtains and bed linen and anything that will brighten it up. “I have put my spin on about six rooms so far and I’m hoping to make my way around the other 36 eventually.” Mark spends his spare time on the hunt for bargains, which he uses to personalise the residential home’s rooms and though he has received some pieces as donations, he is happy to spend his own cash on transforming the rooms. It isn’t just the bedrooms Mark likes to decorate; he also ensures the seating areas throughout the home are bright and welcoming with comfy

Mark Addison chairs and artwork to enjoy. Home manager Scott Edwards said: “Mark really goes above and beyond his job role. Aside from decorating the rooms beautifully, he also helps out with the gardening and has organised our summer fete. “As we are a charitable organisation with limited resources, such passionate and dedicated members of staff are invaluable to us.”

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Mock trial gives unique insight DELEGATES from across the care sector will have the opportunity to experience a real life scenario played out in a famous court room as part of the next NASHiCS Learning and Development forum. Over the course of the afternoon of September 10, a team which includes a practicing defence barrister, a prosecution solicitor (from Weightmans law firm), a prosecuting HSE officer and various witnesses will play out a real criminal case that happened in a care home. The incident involved the death of a resident after falling from a sling that was being used to move them. Delegates at the session will see the case acted out as in a real life court and will be asked to act as the jury using an electronic voting pad system. The whole thing will be played out at Oxford Town Hall’s Court Room, as used in the Inspector Morse series. “We thought this would be a really useful and innovative experience for our delegates,” said Chris Jackson, national chair of

NASHiCS. “Ideally, delegates at this session, and those who daily provide and manage care services, will never have to attend court themselves; however we think that it always pays to be prepared and to understand the processes that could take place including the cross examination of all witnesses.” “Cases like the one to be acted out can come to trial up to two years after an incident happens, which highlights the need for staff in the care sector to be rigorous in their recording of incidents and to understand what can happen when things do go wrong.” The mock trial will be the first event on a packed agenda over the two-day forum. It will also include speakers on subjects such as managing stress and wellbeing at work, updates from the HSE and an insight from the CEO of the mental health providers’ forum who had the personal task of investigating the death of a mental health worker.

Residents enjoy pet therapy afternoon RESIDENTS at a Scottish care home spent the afternoon in the company of animals from Edinburgh’s Gorgie Farm as they took part in a pet therapy session. The farm visited Forthland Lodge, based in the city, and brought a number of animals, including rabbits and chicks, for the residents to hold, pet and feed. Care home manager Wendy Forbes said: “Many of our residents have had their own pets in the past and miss them terribly, so to have a visit from friendly animals means the world to them and always results in lots of smiling faces. “Our staff report that residents are usually calmer and more relaxed after seeing the animals and the visit gives them something to look forward to and focus on. “We’ve even had some of our residents, who live with dementia, recall childhood memories of living on farms, or of their family pets. It’s heartwarming to see our residents interact with the animals and farm staff.” Research has shown that the experience of being around pets or farm animals can help to boost residents’ general health and wellbeing.

Resident Douglas Pitillo with one of the visiting animals.

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Therapeutic music class is a winner RESIDENTS at Stangrove Lodge enjoyed a therapeutic music for health session at the Edenbridge residential home. Surrounded by maracas and pom poms, residents enjoyed getting stuck into the stimulating musical session. Using music, the powerful session uses a variety of exercises to mentally and physically stimulates the residents and is always enjoyed by all. Researchers have found that music therapy can have a huge number of benefits for elderly people. Those include better concentration and awareness, enhanced interest levels and social interaction and improved memory and mobility among others. John Ogbe, home manager at Stangrove Lodge, said: “The music for health session is very popular with our residents as they enjoy the social aspect as well as the music.” The music for health activity is representative of the Eden principles embraced within The Abbeyfield Kent Society’s residential homes.

Residents celebrate food and memories at shows RESIDENTS at three Sanctuary Care homes in London enjoyed celebratory culinary-themed summer shows based on their own life stories and memories, as part of the group’s two-year creative arts programme Shine! The performances, which took place at The Manse Residential Care Home in South Norwood, Riverlee Residential and Nursing Home in Greenwich and St John’s House Residential Care Home in Streatham, were the culmination of a series of workshops delivered to the residents as part of Phakama’s intergenerational Edible Garden Project. Phakama’s work at the homes is part of Shine!, a national two-year arts programme funded by Sanctuary Group, which uses creative arts to shine a light on the talents of residents across the organisation’s 61 facilities. Residents at each home experienced a ‘moving performance’, which saw people walk through different areas within the care home and its gardens in search of the spice of life. All events were a spectacular of colour and costume and delicious food was served throughout the performances, which were based on residents’ food memories. Since mid-June volunteers from

Phakama volunteer Gugu Thaka dances with resident Marie Hipwell. Phakama, an international youth arts organisation, and local students from NewVIc College (Riverlee), Harris Academy (The Manse) and Woodmansterne School (St John’s House) have been visiting residents at the care homes to engage them in workshops, including singing, percussion and song-writing, movement, dance and storytelling, planting, cooking and visual art. Veronica McLeary, home manager at The Manse said: “I’m very proud that our residents have taken part in this wonderful project with Phakama. They have enjoyed every minute of it.” The workshops have brought together together older and younger

generations in shared activities to exchange stories, life experiences, dreams and aspirations while growing a vegetable patch in the homes’ gardens. Rebecca Sowle, Riverlee home manager, added: “It’s been a wonderful reminiscence activity for our residents, with many of them sharing memories of food, journeys and experiences from days gone by.” Phakama is a youth arts organisation which believes that individuals’ stories have the power to move, challenge and inform. Through community initiatives, such as The Edible Garden Project, Phakama creates shared spaces for people to express, grow and perform.

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Care trio raise £2,500 with midnight mountain climb By Dominic Musgrave THREE team members at a care home in Ledbury have raised nearly £2,500 for the Alzheimer’s Society by climbing Ben Nevis in the middle of the night. Joan Arrowsmith, Jayne Fountain and Jackie Cale, who are part of the team at Shaw Healthcare’s Ledbury Intermediate Care Unit, joined almost 200 other fundraisers to climb the UK’s highest mountain. The 4,409-foot trek took more than nine hours of continuous walking, setting off at 10pm and arriving back at base at 7.30am for a well-earned breakfast. The trek was made even tougher by adverse weather conditions, with the team finding snow when they reached the summit at 2.30am. This is not the first time the trio have taken on a fundraising challenge for the Alzheimer’s Society, raising nearly £10,000 in October 2011 when they walked the Great Wall of China. Joan Arrowsmith, unit manager at Ledbury ICU, said: “All three of us have professional and personal experience of caring for someone with dementia, and know the devastating effect this disease can have on an individual and their families. “We are all long-standing supporters of the Alzheimer’s Society and,

Joan Arrowsmith, Jayne Fountain and Jackie Cale. after the success of our Great Wall of China walk, we were on the lookout for our next challenge. “We managed to get together for a few training walks in the Malvern Hills, but the climb was even tougher than we expected. The low cloud, mist and ice at the summit meant we weren’t able to stay at the top for very long, but it was a fantastic experience to be on top of a mountain at night time, and to see Glen Nevis come alive on the descent as the sun start-

ed to come up. “Every penny raised for the Alzheimer’s Society goes towards supporting families affected by the disease, and funds research into finding a cure. “We’re very proud to have raised such a fantastic amount so far and would like to thank everyone who has supported and encouraged us in our latest venture. I’m sure it won’t be long before we start to plan the next one.”

Gardening competition is launched

CARE home staff and residents across the UK have their pruning shears and gardening gloves at the ready as they gear up for Barchester in Bloom, a national gardening competition organised by the operator. The competition aims to promote the imaginative planting of flowers and shrubs in the gardens of its 200 homes. For many Barchester homes, this is one of the biggest events of the year because the gardens are so well loved by both staff and residents. The winning gardens and gardeners will be announced in November at a glamorous awards ceremony where finalists will be congratulated by celebrity gardener, Charlie Dimmock. She said: “I’m really excited about hosting Barchester in Bloom again. Gardens bring so much joy to people of all ages and it’s great to hear how many care home residents not only enjoy sitting out in the garden but also get involved in caring for them.” Categories include best sensory garden, best hanging basket/container display and best floral or vegetable display.

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Group aims to help solve nation’s skills shortage in sector

Residents enjoy the internationally themed barbecue at Belong Wigan.

Village celebrates summer of sport with themed barbecue APARTMENT tenants, household residents and Experience Day customers from Belong Wigan, in Platt Bridge, celebrated a summer of sport with their families and members of staff in an internationally themed barbecue at the community care village. Inspired by the Commonwealth Games and the fun had in the village watching the World Cup, everybody at Belong dressed in costumes inspired by national dress from

countries around the world. Experience coordinator Marie Calderbank said: "Everybody living in Belong Wigan likes a party, and sport is something that we can all come together to enjoy regardless of age. “As one lady from the village pointed out, some of our customers are old enough to remember the first Commonwealth Games, though I'm not sure anybody here expected to still be watching England compete 84 years later.”

SCOTLAND’S care home sector is facing one of its most worrying skills shortages as a result of a “perfect storm” of circumstances which are driving experienced workers out of the profession, it has been claimed. A combination of new qualification regulations, static wages and unrealistic expectations on the part of employers mean it is becoming difficult to source people who are prepared to make caring a career choice, according to recruitment specialist Brightwork Group. Senior consultant Sean Magee said the lack of suitable candidates is beginning to seriously affect care enterprises across the country, with disturbing implications for thousands of people. He added: “The care sector in Scotland provides an invaluable service to some of the most vulnerable groups in our society, often in very difficult circumstances, but finding the right employees is becoming increasingly problematic. “It is easy to understand the imperative to raise qualification standards across the industry. The motivation to enhance professionalism is founded on good intentions and a desire to provide

the best possible quality of service. “However, many care homes currently employ experienced and caring workers who may never have gained qualifications in school and who are not suited or inclined to take exams and pass tests. The insistence on paper qualifications means that they are at risk of being pushed out of the sector, denying employers access to their accumulated expertise and experience.” Remuneration which has not risen above minimum wage levels – and therefore is declining in real terms – is another factor driving people out of the care sector, added Sean “A lot of major employers such as Tesco and McDonald’s are now paying the ‘living wage’ and above. “Many people in working homes where they are responsible for the welfare – and, indeed, often the lives – of elderly, vulnerable or young people are asking themselves why they are taking the responsibility when it is not reflected in the rewards. Senior people are pressed to free up their time, so a senior nurse, for instance, might pass duties on the senior care worker who, in turn, delegates the responsibilities to care workers.”

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Domiciliary provider in bid success

NORTH east care provider Caremark (East Riding) has been informed by its local authority that its bid to renew providing domiciliary care to people over seven areas of the East Riding of Yorkshire has been successful. The new contract will run until September 2016 with the option to continue for a further two years. The home care provider covers a large area of the county, delivering bespoke care and support to around 500 clients in their own homes provided by 216 care workers. The successful bid means that Caremark (East Riding) will continue to work with the East Riding of Yorkshire County Council as an approved provider of domiciliary care. Owned and run by franchisees Graham and Karen Precious, Caremark (East Riding) has continued to grow and develop since the couple launched it in 2009, and is now the largest and most successful franchise in the group’s nationwide network. The business has scooped several of Caremark’s own national awards, and was named franchisee of the year in 2013.

Gold award for business celebrating 21 years By Dominic Musgrave A CARE provider has become the first in North Yorkshire to achieve a gold award from Investors in People. Continued Care, with bases on Hornbeam Park in Harrogate and Settle’s High Street, has been named among the top seven per cent of accredited companies in the UK by the organisation which recognises businesses which value their staff. The award comes in the same year the family-run business celebrates its 21st birthday. Director Samantha Harrison said: “The care sector often comes in for criticism and it can be very demoralising for those great carers who quietly get on with their jobs and make life so much easier for the people they are helping. “It’s fantastic to be able to say publicly what a wonderful job our staff do and to have it recognised by such a prestigious organisation. We have won several awards in the care industry over the last few years, and this recognition from Investors In People really is the icing on the cake for us.” Continued Care joins an elite group of just nine organisations in North Yorkshire to hold the IIP gold award, of which it is the only care provider. Nationally, there are only around

Continued Care staff celebrate their gold award from the Investors in People. 1,000 organisations with the gold award – just seven per cent of all IIPaccredited organisations. Samantha said: “We have had Investors In People accreditation for some time, but I felt we were working above the level that was required so at our last inspection we were assessed for a higher level award. “The inspector spent two full days speaking to lots of our staff in private and finding out their views on how we operate, and the opportunities we offer. I had no idea what they were saying, so I just had to wait for the outcome of the inspection. “We could have been told we had failed to reach a higher standard, or

be awarded silver or bronze standard – so when the inspector said we had more than met the standards needed for gold, I was really emotional and proud of our team. I went straight out and bought a hundred huge boxes of chocolates for everyone.” With around 70 staff based at the Harrogate headquarters, plus 30 working from a second office in Settle, Continued Care has grown steadily since it was formed in 1993 and now supports more than 250 clients. Samantha runs the company alongside her mother, Christine Mitchell, who is also a director, and her aunt Helen Walker, an associate director.

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NOT TO BE MISSED BY DECISION MAKERS IN THE CARE INDUSTRY

Elderly Care: Positive Choices Elderly Care: Positive Choices is the theme for Caring UK’s annual regional conferences. Our stellar line-up of speakers will offer expert advice on a wide variety of topics to enhance the quality of life your residents deserve in their later years, and also make your business stand out from your rivals to potential residents. Our top industry experts will pass on their knowledge on subjects including food and nutrition, activities and the care home environment itself, giving tips on what you can do to achieve and maintain the highest levels of care. Our first two conferences will be held at Rookery Manor in Weston-super-Mare and the Riviera International Conference Centre in Torquay on July 2 and 3 respectively. In September our events move north to the Black Country Living Museum in Dudley and Leeds United FC’s famous Elland Road stadium. Running alongside all of the conferences will be an extensive exhibition, which will showcase all the latest products and technology for your care home. These really are conferences not to be missed, so to avoid disappointment please complete the booking form to guarantee your place.

For more information contact:

Exhibitor enquiries: Bev Green: 01226 734 288 Delegate enquiries: Lucy Dickinson: 01226 734 695 Refreshments served throughout the event including light lunch. Closes with a grand prize draw. Goody bag and attendance certificate for all delegates attending. In association with:

HEADLINE SPONSOR

Some of the conference exhibitors:

10th Sept Leeds United Football Club. LEEDS

Well planned, well presented conference, thoroughly enjoyed the day. Kathy Vound –Matron Manager/The Firs Nursing Home/Care West Country Ltd

Fantastic event. A great resource for new suppliers. Linda Cutty – Regional Manager/Aveland Court Care Home/Aveland Court Care Ltd

9th Sept Black Country Living Museum, DUDLEY.

Very informative event to attend, from seminar content and exhibition. Worthwhile day. Karen Glover - Exmouth Care Ltd

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CARINGNEWS The Mayor of the Borough of Elmbridge, Councillor Barry Fairbank, and The Mayoress, Ms Gillian Smith, joined Anchor chief executive Jane Ashcroft and Moore Place staff to celebrate the final roof tile being placed on the new care home being built in Esher. They enjoyed a tour of the 60-bed home, which includes an indoor activity room with cinema and a hairdressing and beauty therapy lounge. Visitors then participated in a topping out ceremony which involved placing the final tile into the roof of the building, marking the momentous milestone in the construction of the facility. Moore Place is opening this winter and will provide care for older people as well as specialist dementia care.

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Salford home undergoing improvements Medical beds’ compliance made easier with Alpine ALPINE Healthcare Group’s care equipment division has taken a proactive approach in helping its customers specify the right beds for use in the varying care environments it serves. In 2010, the Government updated the compliance regulations for medical beds, EN 60601-2-52:2010. The regulation covers the use of medical beds in homecare, nursing homes and hospitals with the focus of ensuring patient safety through the correct specification of medical bed. It is essential that when buying a new bed, these safety regulations be adhered to. The regulations include specifications for: gaps and clearances on side rails; side rail newton tests; the fit of the mattress to the

bed; side rail robustness; safe working loads and patient weight. Alpine Healthcare Group has tasked itself to ensure medical bed compliance in the best way possible by providing anyone who needs advice or information regarding the regulations with exactly what they need to make the right decisions. Alpine has compiled a medical bed compliance advisory kit for you to best understand the regulations and specify the correct equipment for your circumstances. The kit comprises of: an overview of the regulations; a bed measurer; a brochure for the OPERA ProSafe bed, which gives full safety assurances by accommodating up to an eight-inch mattress within the compliance regulation.

SALFORD-based Beech House Residential Care Home is undergoing a major refurbishment as part of Akari Care’s £12million investment programme in its homes throughout the UK. As part of the extensive refurbishment work, the old caretaker’s flat will be converted to create an additional six bedrooms and a bathroom to enable the home to provide specialist care to more people. All communal areas, bedrooms and bathrooms will be decorated, with an upgrade to lighting and new furniture, carpets and curtains will be installed throughout to make the areas more comfortable and appealing for residents and visitors. To give the home’s exterior a fresh look, all the outside windows will be upgraded. Manager Lynn Anderson

said: “Quality is at the heart of everything we do and that includes the environment of our home, which we like to keep as fresh and comfortable for our residents as possible. “Everything is geared towards achieving positive outcomes for the people who live in our homes and every effort has been made to ensure that our residents cope well with the refurbishment work. “In addition to the redecoration work taking place, the expansion at our home will mean that we are able to provide high-quality specialist care to even more people. “We’re extremely proud at being recognised in a national top 20 awards scheme and we’re looking forward to seeing the finished home soon, which will contribute to the excellent specialist care we offer.”

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New dementia garden opens

The NCS group who visited Don Thomson House Residential Care Home in Harwich.

Volunteers make care home improvements COMMUNITY-spirited teenagers visited a Sanctuary Care home in Essex to make improvements to the living environment for residents. Volunteers aged 15 to 17 from the National Citizen Service – an Essex County Council-run initiative which works to engage young people and bring communities together through social action projects – visited Don Thomson House Residential Care Home in Harwich to put their DIY and creative skills to good use. Among the work carried out at the facility the teenagers built and painted ‘beach hut’ style sheds for the

home’s gardens, and painted a mural in the seaside-themed lounge area. The home’s manager, Rebecca Dunn, said: “Our residents have absolutely loved having the volunteers at the home, there has been a real buzz in the air. “Some of our residents joined in with the beach hut painting, which they were absolutely delighted about, and loved chatting to the young people. We are delighted to have had the NCS with us and are so grateful for the improvements they’ve made to the residents’ living environment, making it an even lovelier place.”

Oxypod™ – leading the fight against rising bills YORKSHIRE based company 21C Eco Energy has teamed up with Hull social enterprise the Goodwin Development Trust to help care home operators reduce heating bills by up to 30 per cent by installing an Oxypod™. Oxypod™ is a “fit and forget” device that removes dissolved air from the water in central heating systems, making them more efficient, improving performance and lowering bills, without any further intervention. Stan Whetstone, of the Goodwin Trust, said: “Care home operators would also benefit from a quieter system, enhanced radiator performance,

extended lifecycle of capital items such as boilers as well as significant reductions on CO2 emissions, and reduced annual maintenance costs. 21C Eco Energy managing director Martin Davidson added: “With care homes having to provide constant heat for residents, increasing fuel bills and heating repair costs are leaving many owners feeling the strain. “Oxypod™ is a quick and easy way to substantially reduce bills no matter how much the energy companies increase the prices, and with a payback period of less than a year, Oxypod™ represents tremendous value for money.”

RESIDENTS at a Worcestershire care home are enjoying the summer in a new specially-designed dementia garden after the completion of a fourmonth project. The gardens at Brookdale Nursing Home in Kidderminster have been overhauled as part of a £10,000 scheme which has given residents a safe and colourful outdoor space to walk in and stimulate their senses. The newly opened garden contains a variety of specially-selected flowers and plants including lavender and honeysuckle, a water feature, solar lighting, a new walkway and outdoor furniture – all designed to help residents with dementia to cope with the condition.

A proportion of the funding for the garden at the Kidderminster care home, which has recently been awarded the prestigious Worcestershire Dementia Standard, came from Worcestershire County Council in recognition of Brookdale’s achievement in the national Dementia Leadership Award programme. Liz Baker, manager of Brookdale Nursing Home, said: “Dementia patients do not want to spend their lives indoors any more than anyone else would so our new garden has provided them with such a wonderful space. Although the garden has only just been finished our residents are already enjoying using it.”

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James Terry Court.

Refurbished Croydon home celebrates first anniversary RMBI care home James Terry Court in Croydon is celebrating a year since its dramatic development programme. The fully refurbished, state-of-theart facility now consists of east and west wings, including dedicated rooms for residential, nursing and specialist dementia care. James Terry Court was built to exceed latest government guidelines and legislation on size, accessibility and facilities, and now includes a sensory rooftop garden to be enjoyed by all residents and to aid dementia care. Diane Collins, home manager, said: “Our new facilities have had an enormous impact on both the residents and staff within the home. The three-year refurbishment project

has resulted in a much more interactive space for our residents, where they have opportunities to lead a more independent lifestyle. “Over the course of the past year we have seen the facilities of the home make such a huge difference to the lives of both residents and staff, and we are delighted with the response we have had from the public and industry bodies so far.” One part of the on-going development programme is ‘The Friendly Store’; an olde-worlde sweet shop and village store. The store encourages residents to reminisce about their past while interacting with traditional products, gaining a sense of independence within the safety of the care environment.

Take the hassle out of your new build IF you are looking to remove the hassle from your new build or refurbishment project, while saving time and money then we can help. Good design ensures that your bedrooms are easier to market, increases the value of your home whilst improving the environment and comfort for your residents or service users. We work exclusively for the care sector providing interior design, project management and procurement services including all aspects of your interior covering furniture, curtains/blinds, carpet,

artwork, tableware, towels and bedding. Our recommendations are tailored to your precise needs and client group. There is no deposit to pay and no minimum order and we work anywhere within the UK. If you think we can help then please contact us for further information or to request a free consultation without obligation. Enquiries: For further information visit www.a21careinteriors.co.uk or call 020 8399 3091.

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CARINGINTERIORS AND REFURBISHMENT

Residents do time warp with room transformation By Dominic Musgrave

A BRISTOL care home is calling on the local community to help transform one of its communal areas into a 1950s-themed living space. The ‘time warp’ room at Humphry Repton House, a home run by the charity Milestones Trust for people with dementia, is the latest of many projects there to encourage residents to reminisce about their past. Research suggests reminiscence therapy and life story work can improve the mood and well-being of those with dementia. The communal room has been designed to make residents feel calmer if they become confused – a symptom of the disease. Furnishings, ornaments, appliances, even the 1950s wallpaper design, should all help evoke memories for the elderly residents. The aim is to create a new talking point in the home’s communal area and encourage social interaction. Lucy Greenland, who is studying for a Masters in Architecture at Oxford Brookes University, has designed the therapeutic space, which opens in the autumn. She said: “The room will evoke happy memories, enabling people to

tap into their past, perhaps via the clicking of an old typewriter, the soft feel of furniture fabric they once sat on or the familiar smell of Brylcreem when slicking back their hair.” Local charities and businesses, such as Wickes, B&Q and The British Heart Foundation, have already generously donated different period-pieces from the 1950s. These items include a turquoise Singer sewing machine, vintage floral tea set and old recipe books. But there is still plenty of space to fill and the care home is appealing to households and businesses in the area to get involved by donating a vintage item, or a reproduction, from this period. The project particularly needs a gramophone, an old Hoover, vintage lamps and lampshades, a Napoleonstyle mantle clock and three flying wall ducks. “We need your help,” added home manager Terry Ford. “If you have anything that you wish to donate, please get in touch and become part of the latest, innovative way to support the fight against dementia.” If you have any vintage items to donate contact Lucy on 0789 065 9807.

Recycle and reuse basis for new furniture partnership SHACKLETONS has partnered with Bright Green Contracts to deliver an environmentally friendly solution when swapping new furniture for old at NHS key worker accommodation in Surrey. The contract to refurbish 118 individual residential flats at St Peter’s Hospital, on behalf of client Viridian Housing, saw them embracing the client’s intent to be at the forefront of furniture recycling. Traditional disposal methods, such as landfill and incineration, were avoided thanks to Bright Green Contracts, specialists in removal and redistribution of redundant furniture. In total 13,250 kg of furniture was

diverted from landfill and 52,000 CO2 emissions prevented from being released into the atmosphere. Jason Bloom, national sales manager at Shackletons, said: “Working with Bright Green Contracts ensured 900 pieces of redundant furniture were taken from the complex and given a sustainable future with no harm to the environment. “We are pleased to say all items were donated to charities Woking and Sam Beare Hospices. The furniture will be used for re-sale through their 17 retail outlets to raise funds for the continuation of palliative care and support for patients and their families living in central Surrey.”

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Dedicated Care Show survey reveals industry’s crucial long-term concerns WITH the UK care home market currently estimated to be worth in excess of £10billion, the Care Show taking place at the NEC Birmingham on November 4 and 5 will be a key platform for industry (and government) to debate the key issues facing the sector. Staffing, sourcing, reduced local authority funding, workloads, delivering integrated care and the impact of increasing regulation are some of the key issues raised in a recent Care Show industry survey of 22,000 care home owners and managers, home care agencies, NHS staff and other key industry participants. Event director James Samuel said: “Changing demographics are and will continue to have a significant impact on the long term care market in the UK. “This year, the Care Show will be the biggest and broadest event of its kind in the UK, welcoming established suppliers to the market, new innovators and importantly a key platform for debate on the immediate as well as long term issues affecting the industry, including the impending Care Act.” To answer many of the concerns raised by the industry, the Care Show

– and its co-locating event, The Dementia Care Show – will provide a rich content of information for all involved in care today in the UK. Working closely with Stirling University’s Dementia Services Development Centre, UK Active, the Care Quality Commission and the National Care Association, the event will feature an in-depth conference programme and speakers from both the public and private sectors to answer questions, share best practice and provide inspiration for attendees. The event will also feature a WellBeing and Activity Zone and a replication of the ‘Luxury Care Home of the Future’. The Care Show will also profile more than 250 exhibitors offering both practical support and advice in addressing many of the issues highlighted by those involved in longterm care in the UK today. Participants featuring innovative products for care include: The PopUpRoom Company – who create instant reminiscence rooms to turn any care space into a therapeutic and calming environment; Care Charts UK – a pioneering product designed to assist in the care of those unable to communicate their own needs; Hotboard by Ward-Hendry – infection

The Care Show will be a key platform for industry (and government) to debate the key issues facing the sector. free paper display solutions and Solardome, innovative geodesic domes that create a very different approach to therapeutic and rehabilitation centres. Other exhibitors include: Advanced Health & Care – IT management

systems for urgent and unplanned home and residential care; emergency generator providers Shenton Group; and Coolcare – supporting care home operators in analysing and improving the management of their care facilities.

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CARINGNEWS

Manager Anita Temperley, residents Margaret Davis and Shay O’Toole and councillor Richard Farnell toast the new bar.

Councillor visits care home for its official bar opening RESIDENTS and members of staff at Langfield Nursing and Residential Home in Middleton officially opened the home’s new bar lounge in style with a visit from the leader of the council and cabinet member for regeneration, councillor Richard Farnell. The Bondcare St Andrews owned facility opened its doors and invited members of the public to join residents in a celebratory toast and to meet Richard. He poured the first drink to mark the unveiling of the bar, which was built by the home’s maintenance man, Karl Pedley. With donations from local brewery, JW Lees, and family members of residents, the open day featured ‘pub grub’ and entertainment by local care home singer, ‘Melissa’. The name of the bar was revealed as The Pedley's Arms at the event after being kept as a surprise by care home manager Anita Temperley, to

recognise the hard work and hours that Karl had put into creating a facility to enhance the lives of the residents. Anita said: “The residents and their families really enjoyed the occasion and we cannot thank Karl enough for his hard work and dedication getting the bar up and running. “It was an honour to welcome councillor Richard Farnell to our care home and the residents really liked seeing him pour the first drink and enjoying their new bar. “The residents were really looking forward to officially opening the new bar and the event gave people from the community the chance to visit the care home and see first-hand the different things we do here. “I’m sure we’ll get a lot of pleasure out of the new addition to our home and members of the public are always welcome to pop in for a drink.”

Residents get in tune with world class orchestra A GROUP of talented residents from a leading care organisation from North Wales teamed up with a world class orchestra to perform at an international festival. The melodious group collaborated in two musical workshops with a trio from the renowned Halle during the opening day of the Llangollen International Musical Eisteddfod which sees singers and dancers from around the world coming to Wales to compete in the unique cultural festival. Mario Kreft, proprietor of Pendine Park, said: “This is the first time we have held the workshops during the Llangollen Eisteddfod and it was great to see older people having their lives enriched through music in this way. “This is the sixth year that we’ve been in partnership with the Halle and it’s been of great value as a mechanism for training staff and as a way of enhancing social care.” The previous night Wrexham-based Pendine Park had sponsored a special performance in the Eisteddfod pavilion of Sweeney Todd: the Demon Barber of Fleet Street starring opera superstar Bryn Terfel.

Youngsters from schools across the region who were visiting the festival on its opening Children’s Day were invited into the workshops and joined in enthusiastically with the jam sessions, which were held in the VIP Lounge area. Top-class professional musicians from the Halle have been working with Pendine Park for the past six years as part of its pioneering enrichment programme, which enhances the experience of residents and also plays a key role in personal training and staff development. As a warm-up, the Halle trio of Hugh McKenna on oboe and keyboard, violinist Caroline Abbott and cellist David Petrie played a selection of classical pieces and more upbeat numbers such as the main theme from the musical Oklahoma! while 14 residents, ranging in age from their twenties to nineties, clapped and swayed along in time to the music. The grand finale saw instruments including maracas, tambourines and bongo drums handed to the Pendine residents and visiting schoolchildren for a rousing rendition of the Scottish piece Over the Sea to Skye.

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Manager shaves head to support residents A BRAVE manager at Philips Court in Gateshead shaved her head during the home’s summer fayre to raise funds for an exciting sensory project for residents. Karleen Taylor-Williams, who has been manager at the Akari Care run facility for one year, took the plunge, raising £700 for a giant cow statue as part of a ‘cows and kayaks art exhibition’ the home is planning to hold later in the year. Statues of cows and kayaks, of all different sizes, will live in the home’s garden and the residents will paint and decorate the figures to stimulate their senses. Philips Court also has hens, guinea pigs and rabbits in its garden to help the residents’ interaction and communication, and is hoping to rehome some pot-bellied pigs soon. Karleen said: “I was nervous leading up to the head shave, but knowing that it was for the residents made me really want to do it. “The ‘cows and kayaks’ exhibition is a bit out of the ordinary, but I am always trying to come up with exciting and different ideas that are beneficial and enjoyable for residents. “I’d like to thank everyone who came to the fayre, it was great to welcome the community to the home and see the residents interacting with people of all ages, and I’d like to

Manager Karleen Taylor-Williams has her head shaved by resident Betty Pallister. thank everyone who sponsored me, the money will be put towards a fantastic project.” The fayre, which was attended by members of the local community, raised £560, which will also be put towards the project.

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New sanctions against employers who fail to pay National Minimum Wage By James Wilders THE National Minimum Wage was introduced in 1999. Despite widespread public knowledge of the obligation on all employers (regardless of size) to pay the NMW, abuse is still widespread. Sanctions against defaulting employers, especially in the care sector, are getting even tougher. The NMW for adults is currently £6.31 an hour, with lower rates for younger workers and apprentices. The adult NMW will increase to £6.50 an hour on October 1.Care providers are reputed as being one of those sectors where low pay is common and HMRC compliance officers can carry out inspections at any time without reason and can require employers to produce records. A notice of underpayment will be issued in all cases where there are arrears of the NMW at the start of the compliance officer’s investigation. The notice of underpayment sets out the arrears of NMW to be paid by the employer together with a requirement for the employer to pay a financial penalty. The financial penalty is 100 per cent of the total underpayment of the NMW, subject to a minimum of £100 and a maximum of £20,000. If the

employer complies with the notice of underpayment within 14 days then the penalty will be reduced by 50%. Under the new Small Business, Enterprise and Employment Bill, the maximum penalty of £20,000 will apply on a per worker basis rather than the maximum applying to each employer. The HMRC enforcement officer can sue employers who fail to comply with the notice of underpayment in the Court or the Employment Tribunal. They can also prosecute the employer in the criminal courts. It is a criminal offence among other things to refuse or wilfully neglect to pay the NMW; to fail to keep the required records or to keep false records; or to refuse or neglect to provide information to an enforcement officer. The current criminal penalty for failure to pay the NMW is a fine of up to £5,000, although the Government intends that in the future (on a date not yet determined) such fines will be unlimited. In addition, the officer of a company who consents or connives in or neglects to pay the NMW can be guilty of the offence and therefore liable to the fine, together with the company. As well as these criminal sanctions, employers issued with a notice of

James Wilders underpayment may be named and shamed in a press release issued by the Department for Business, Innovation and Skills. Employers can appeal and will not be named if, for example it would not be in the public interest to do so. The latest naming and shaming was on June 8 when the Government published details of 25 employers who had failed to pay the NMW. The list is said to represent only a small proportion of those breaching the NMW legislation. Details of the defaulting employers were widely reported in the news media, for example on the BBC news website,

and in employers’ local newspapers. The potential penalties for care sector employers who fail to pay the NMW will soon become even greater. In its draft statutory guidance to the Care Act 2014 published on June 6, the Government stated that, “When commissioning care contracts, local authorities should assure themselves and have evidence that service providers deliver services through staff who are remunerated so as to retain an effective workforce. Remuneration should be at least sufficient to comply with the NMW legislation… including remuneration for any time spent travelling between appointments.” The draft guidance goes on to state that local authorities should consider every legal means of excluding a provider which has previously been in breach of the NMW legislation from the tendering process. It follows that care sector employers who fail to pay the NMW may risk being banned from tendering for local authority contracts. The sanctions facing employers in the care sector who fail to pay the NMW are now not only numerous but also potentially fatal to their business. James is a partner in the employment team at law firm Bond Dickinson.

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DEMENTIA SPONSORED BY

www.active-minds.co.uk

Study reveals how gardens could help

Lauren Hyder with the Margaret Butterworth Award she received from Anne Clarke, regional director England (South) at Skills for Health.

‘Life-line’ Lauren wins award CARE home activities coordinator Lauren Hyder won the Margaret Butterworth Award for excellence in dementia care at an awards ceremony at Hallam Conference Centre in London. Lauren, who is described as a ‘lifeline’ by the residents she works with at Magnolia Court, was nominated for the award by the care home’s general manager as well as some of the individuals she cares for. They praised her excellent work organising activities that provide stimulation, motivation and relaxation for all of the residents at the home, including people living with dementia. Leigh Reid, general manager at Magnolia Court, said: “I’m so pleased

for Lauren. She absolutely deserves this award because the work she does is outstanding. There would be a huge void at Magnolia Court without Lauren.” The Margaret Butterworth Award recognises the achievements of care workers who give their all to help improve the lives of people living with dementia. Nominations were received from across the UK and were judged by a panel of health and social care professionals and family carers. Lauren said: “I feel really proud to have won a Margaret Butterworth award for my work at Magnolia Court. I was over-the-moon when I found out and everyone at the home is so happy for me too.”

A NEW study has revealed that gardens in care homes could provide promising therapeutic benefits for patients suffering from dementia. The research is published in the Journal of the American Medical Directors Association and by critically reviewing the findings from 17 different pieces of research, has found that outdoor spaces can offer environments that promote relaxation, encourage activity and reduce residents’ agitation. Conducted by a team at the University of Exeter Medical School and supported by the National Institute for Health Research Collaboration for Applied Health Research and Care South West Peninsula, the systematic review also found that gardens could offer welcome spaces for interactions with visitors, helping to stimulate memories for dementia patients whilst providing wellbeing opportunities for families and staff. The study’s lead researcher, Rebecca Whear, said: “There is an increasing interest in improving dementia symptoms without the use of drugs. We think that gardens could be benefitting dementia sufferers by providing them with sensory stimulation and an environment that triggers memories.

“They not only present an opportunity to relax in a calming setting, but also to remember skills and habits that have brought enjoyment in the past.” The research represents the first attempt to bring together findings from a range of studies and has also highlighted several factors that must be overcome if gardens are to be useful in the future care of dementia patients. These include understanding possible hazards that a garden might represent to residents, and ensuring staff have time to let residents enjoy an outdoor space to its full potential. Despite its positive findings, the study’s authors were keen to point out that this area of research is currently understudied and undervalued by policy makers. Dr Ruth Garside, an expert in evidence synthesis and one of the paper’s authors, said: “There’s a lot we don’t know about how a garden’s design and setting influences its ability to affect wellbeing, yet it’s clear that these spaces need to offer a range of ways of interacting – to suit different people’s preferences and needs. We want to pursue these answers to ensure care experiences can be maximised for sufferers of dementia, their carers and families.”

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CARINGNEWS Advertiser’s announcement

DoCare specialist team leader Deb Atkins with the new water bottle.

Homecare staff toast new water bottles A GLOUCESTERSHIRE homecare company has tapped into a way to keep its team hydrated – water bottles. Stroud-based DoCare, which celebrates 10 years in business this year, has invested in hundreds of branded water bottles for its support team, and also for its more vulnerable clients. With the weather set fair, having the water bottles means the busy staff can remain hydrated while they’re on the go; for clients who are less mobile, they’ll have a water bottle to hand. At the same time, staff have been supplied with new, lightweight summer uniforms to help them keep cool. “Remaining hydrated is important for everybody, so for our staff the

water bottles will be particularly useful when they are out on visits,” said DoCare general manager Sue Mothershaw. “Elderly people are especially vulnerable to dehydration, because with age the amount of body water decreases, and at the same time older people have a diminished thirst sensation, so we are giving the bottles to our more vulnerable clients who might find fetching a drink difficult, and also to any others who would like one.” DoCare support staff are actively taking steps during their visits to help ensure clients don’t fall victim to dehydration. These include offering drinks, making sure a drink is within easy reach and encouraging clients to take fluids with medication.

Good Companions to build national franchise network GOOD Companions Healthcare Group deliver a range of care services such as residential care, day care, domiciliary care and livein care. Their aim is to establish a national franchise network comprised of individual franchise businesses delivering local healthcare and social care services. GCHC are looking to work in partnership with like-minded entrepreneurial individuals who have a personal stake in developing their own business and in ensuring the successful delivery of highquality local care services. The company has a clear focus on providing high-quality domiciliary and live-in care to the private care market but is also focussed on delivering a range of additional services to multiple markets, including the NHS. This provides multiple income streams and marketing opportunities as well as providing a

more robust business model capable of achieving faster rates of growth. Franchisees are not restricted to blindly copying the franchise model as they have the freedom and choice to develop their business in line with their own particular skills and knowledge, the local need and the pace of a fastmoving sector. Their highly experienced franchise team has a track record of winning major local authority tenders, gaining accreditation and delivering community based services with a combined sales value approaching £7.5m. This is advantageous to franchisees and will facilitate future integration of healthcare and social care service delivery. GCHC provide their own unique internal funding option. This enables a franchisee to purchase a franchise for only £500 per month + VAT . An initial deposit of £2,500 +VAT is required.

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QUALITY IN CARESPONSORED BY

www.requiredsystems.com

Awards celebrate unsung heroes of the care industry Not-for-profit care provider Quantum Care held its annual care awards, which had a theme of ‘unmasking the superheroes among us’. The event, hosted by Sam Cheekoory, director of operations, and Debbie Gilard, marketing and communications manager, celebrated the career of Laura Raynsford, who has dedicated more than 40 years of her life to those she cares for. Chief executive Maria Ball said: “These awards are an opportunity for us to give each one of our finalists the recognition and congratulations they deserve for the outstanding contributions they have made; their efforts make a real and positive difference to the lives of the residents in our care, and we are all incredibly proud of them.”

Joerg swaps Germany for UK role JOERG Epple has been appointed care director at Retirement Villages Group Ltd. Joerg, a former regional operations director for Sunrise Senior Living in Germany, will be tasked with streamlining RV’s care offering across its 14 villages in the south of the UK. While at Sunrise Germany, he was responsible for the delivery of service,

quality and commercial results for four retirement communities, as well as helping to open a further seven and set up operational and training processes. Joerg went on to establish his own consultancy business in Germany, providing interim management and consultancy to operators in the nursing and residential market before moving to the UK.

THE winners of the Care and Support West Awards were announced at a glittering ceremony at Bath Racecourse hosted by EastEnders actor Rudolph Walker OBE. Representatives of the local care industry, CQC and local councils attended a gala dinner for the annual presentation. Now in their second year, the Care and Support West awards celebrate the unsung heroes of the care industry. They give care providers and their staff in the former Avon area an opportunity to honour and congratulate people who have demonstrated values of dignity and personalisation in their particular care setting. Chief executive David Smallacombe said: “In an environment of negative press, rising standards and an ageing population, pressure on the care industry has never been higher. It can be all too easy to overlook the brilliant, heartfelt work that goes on day in, day out across the region. “We established these awards to acknowledge the great work that is being done to maintain tremendously high standards with integrity and

compassion.“ Candidates are nominated by relatives, managers, colleagues, service users and professionals such as social workers. Winners are subsequently selected by a judging panel made up of representatives from local authorities, the domiciliary care sector, the residential home sector, CQC and CSW’s main sponsor. Winners: Outstanding contribution to care – Marilyn Clarke (Care Futures), Sam Hawker (AbleCare Homes) and Carrieanne West (Homes Caring for Autism); Care home registered manager – Katy Collacott (Windmill Care); Domiciliary care registered manager – Barbara Lowe (Way Ahead Care); Residential front line worker – Alison Dale (AbleCare Homes) and Vogue Tippett (Winash Ltd); Domiciliary front line worker – Kelly Holmes (Bradley House), Sue Rogers (Way Ahead Care) and Nicola Davis (Brunel Care); Team award – The apprenticeship team (St Mungo’s Broadway); Housekeeping and support worker – Andrea Richards (Winash Ltd).

Home Instead is number one again HOME Instead Senior Care has once again been named as England’s top homecare provider in LaingBuisson’s Care Compliance Monitor. The most recently revealed league table (taken from LaingBuisson’s July Care Compliance Monitor report)

shows Home Instead, who specialise in care of the elderly, in the same number one position they held last year. The quarterly report includes headline data from CQC inspection reports and presents a digested view of providers’ performance.

Helping you to comply with the regulator IT IS not just CQC that require services in the care sector to be able to evidence compliance. Your bank and local authorities placing service users are becoming more demanding. The two major failures in CQC inspections are poor record keeping and drug administration. Required Systems Ltd has all the quality systems you need to be compliant, incorporating all the forthcoming changes from CQC. To find out more call 01236 782477 or visit www.requiredsystems.com

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Former pub transformed into care home By Dominic Musgrave A FORMER West Yorkshire pub has been transformed into a luxury care home, creating 100 jobs. Crown Care has recruited staff for the 85-bed home, called Holyrood House, on the site of the Green House Public House in Knottingley, Wakefield which is due to open shortly. It will be the company’s eighth home in Yorkshire having opened Osborne House in Selby last December. Most of Holyrood’s bedrooms will have en-suite shower facilities, while some will have private patio areas. The development will also have a library, café, IT suite, opulent furnishings and landscaped gardens as Crown Care look to create a home where local people will be proud to

live. Wendy Conn, Crown Care’s managing director of healthcare, said: “The facilities at Holyrood House will be fantastic. It will have a feel of homefrom home and has been designed to give the people who live here or stay with us, the comfort and care they deserve. “We are very proud to have created such a superb home and we look forward to welcoming families from the area so they can see for themselves how we have raised the bar. “Whether it is the food, the furniture or the facilities – everything in Holyrood House will be of the highest quality while providing a safe, social, engaging, happy and homely environment for our residents and guests.” Crown Care is also on schedule to open another home in Ponteland,

Holyrood House in Knottingley has created 100 jobs. near Newcastle upon Tyne, next year meaning the company will have more than 850 beds in the North East and Yorkshire. The company is also looking to spread its geographical coverage and is in negotiations to buy three sites in the Midlands. CEO Baldev Ladhar, said: “We are proud of the service we provide at

our existing homes and that we have continued to expand , despite difficult economic conditions, creating quality developments and hundreds of jobs for local people. “We want our Crown Care centres to be recognised as being part of the wider community and we are confident the people of Knottingley will be very impressed with the home.”

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CARINGCOMMERCE

Energy – how to tackle rising costs

The Meadows Nursing Home in Yardley Gobion.

Northamptonshire home is saved from closure DC Care has saved a Northamptonshire home from closure. The specialist care agent received instructions from administrators Moorfields Corporate Recovery to find a purchaser for The Meadows Nursing Home in Yardley Gobion near Towcester. If a suitable purchaser could not be found within a very short timeframe, closure was the most likely outcome, and residents would face the upheaval of moving to an alternative home. Andy Sandel of DC Care commenced a high profile marketing

campaign, which resulted in an incredible level of interest in this 30bed facility. He said: “We are regularly involved in this type of process, but I can honestly say that The Meadows drew more offers than we would normally expect. “The successful purchaser – an experienced local operator – showed a huge amount of determination to acquire this care home, and ultimately to save it from being closed. “In an industry that seems to be constantly under fire, it’s really satisfying to be able to highlight some good news for a change.”

AT the recent Caring UK conferences Neil Garton, head of healthcare at NatWest and RBS, spoke about the cost of energy which, after staff and food, is the next highest expense for a care home. Heating and lighting are costs that continue to rise. In order to help manage this area of expenditure the bank has introduced an energy audit service alongside business consultants Mentor. The audits are aimed at businesses that spend £10,000 a year or more on energy, and focuses on three areas: Energy efficiency. Tariff management. Renewable energy. As part of the audits, independent auditors, trained in energy management by the Energy Institute, will provide the business with a detailed report of its findings. They will then work with the business offering further support on what the next steps could be. Each report and follow up support is bespoke to each business with a baseline of their energy use and benchmark this against industry standards, enabling them to be proactive in cutting costs and becoming more profitable. Neil said: “We launched the audits nationally earlier this year following a pilot in the north of England. “Over 60 businesses with an annual

Neil Garton energy spend of between £10,000 and £200,000 a year took part in the pilot, achieving an average projected potential saving of £23,000. “The audits will look at the behaviours of care homes from helping them tackle the small things like encouraging staff to switch off lights and appliances, as well as implementing energy saving initiatives such as better insulation and equipment to regulate energy flow into buildings.” If you are interested in finding out more about NatWest Mentor energy audit contact your NatWest relationship manager or e-mail NWhealthcarebanking@natwest.com

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CARINGCOMMERCE

Dr Darryl Britto with Lawrence Tomlinson, chairman of the LNT Group.

Home is just what the doctor ordered LNT Group has sold Ward Green Lodge, a newly built care home in Barnsley, to Britto Healthcare for £4.8m. Following a successful career in healthcare, this is a new venture for Dr Darryl Britto, owner and managing director of Britto Healthcare, and will be the first care home in his portfolio. The new facility boasts 64 bedrooms with en-suite wet rooms, hairdressing salon, café and courtyard gardens. Ward Green Lodge was built by LNT Construction, a specialist developer of high quality, state-of-the-art care homes which incorporate the latest

facilities in dementia care and age appropriate design, as well as being highly energy efficient, meeting the 2020 eco requirements. Darryl said: “I’m delighted to be purchasing Ward Green Lodge and very much looking forward to welcoming our residents into the home and providing them with first class care. “The quality and finish of the care home is astounding and LNT’s assistance in preparing the home for opening has been tremendous. I’m confident Ward Green Lodge will offer compassionate care in a luxurious setting.”

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CARINGCOMMERCE

Group adds a fifth home to portfolio FRIENDLY Care Group, operator of four facilities in the West Midlands, has added a fifth to its growing portfolio with the acquisition of Netherwood care home in the market town of Shifnal in Shropshire. The care home was acquired by the group in a sale brokered by specialist care property adviser Christie + Co. Netherwood is registered with the Care Quality Commission (CQC) for 31 residents across 19 single and six ‘companion’ bedrooms. There is believed to be room to expand the home by a further 10 to 12 rooms, subject to the necessary consents.

Martin Gould of Christie + Co, who sold the home on behalf of previous owners Ann Alexander and David Harrison, said: “Netherwood was acquired by Ann and David in 1995 and they have developed and expanded the home from a 20registration set-up into the high quality and successful 31-resident registration of today. “Moreover, the home has strong occupancy, good fee income and a higher than average proportion of privately-funded residents — the holy grail for all care home operators — so Friendly Care Group is to be congratulated on this excellent acquisition to its expanding empire.”

Flowitt increases its portfoilo of homes AS A practice, Flowitt Architects has built up an increasing portfolio of care home projects ranging from small bedroom extensions and alterations to provide better facilities, to one off new buildings incorporating the highest levels of equipment and homes for people with special needs. We have a thorough understanding of current CQC standards and recognise the need for businesses to continue running while building works are carried out. We were commissioned by Abbeyfield in 2010 for this fantastic project involving a total remodelling of an existing care home in Farnham. The previously converted theatre rehearsal rooms no longer met our client’s needs. Flowitt Architects designed a new layout opening up the existing reception, rearranged

internal spaces to create 11 new bedrooms, two new dining areas and lounges together with a lovely new sun lounge. The new works were opened in 2012 by Penelope Keith and the trustees. Enquiries: Telephone 01483 578480, email info@flowitt.co.uk or visit www.flowittarchitects.co.uk

Advertiser’s announcement

Lamont Johnson sells North Yorkshire home SPECIALIST agents Lamont Johnson are delighted to announce the recent completed sale of the prestigious Beechwood Place Nursing Home, located in the market town of Malton, North Yorkshire. The home, which has been in existing ownership for eight years, is presently registered for 35, stands in it’s own delightful gardens and grounds, offering 33 bedrooms, an eight-person passenger lift and has the potential to expand to 50+ beds. The home has been owned and

successfully operated as a family business by Sue Harris, Christine Allan and Steve Turley of Bleakhouse Limited, and was acquired by a Buckinghamshire based operator. Sue said: “We are absolutely delighted that we instructed Grayson Taylor of Lamont Johnson to sell the home on our behalf. We are rightly proud of the home and it’s reputation and Grayson found a buyer for us very quickly, who actually completed the transaction within just four months of agreeing the sale.”

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Mike Oâ&#x20AC;&#x2122;Hara and Martin Greenwood from RBS check the progress of the re-developed Ashton Court with Handa Solehawk and Richard Warren.

Re-development of Newcastle care home enters final stages THE construction and renovation of a new care home on West Road in Newcastle has reached the final stages of development thanks to the completion of a funding deal from The Royal Bank of Scotland. North East care home operator Solehawk Limited has spent the last year working on the project which has seen them demolish their existing care home, Ashton Court, to begin construction and redevelopment work on a larger capacity facility which is expected to cost in the region of ÂŁ3m. It is hoped that the new property,

which has been increased from a 30 to a 45 en-suite bedroom care home, will be ready for residents to move in to this October, creating approximately 60 jobs. RBS has supported the Ashton Court re-development project with a fee free loan under the Government backed Funding for Lending Scheme, which has been specifically designed to offer more support to SMEs by making borrowing more affordable. Under the scheme businesses can take advantage of loans with lower interest rates and no arrangement fees.

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Deprivation of liberty: ‘A gilded cage is still a cage’ By David Waters EVERY care home business in the UK must be aware of the Supreme Court’s judgement relating to DoLS in two cases, P v Cheshire West and Chester Council, which has become known as the Cheshire West case, and P and Q v Surrey County Council. Both these concerned residents with physical or mental disabilities, who the court ruled had been deprived of their liberty. The problem comes when defining ‘deprivation of liberty’. In the Cheshire West case Lady Hale, who gave the leading judgment, made it clear that a person is deprived of their liberty if: They are subject to continuous supervision. They are not able to leave the premises. As many residents in a care home fall into these two categories, it leaves care homes in breach of the new DoLS process which requires them to have the local Council’s authority to deprive someone of their liberty. You would think this would be an ideal time to clarify the issue once and for all. However, the Supreme Court offered practically no legal guidance when it came to defining

these. If a care home is deemed to have deprived a resident of their liberty without the correct authorisation there are severe financial penalties – £3,000 per resident per annum, legal costs, plus any civil claim which the individual or their next of kin may bring. Care home insurance mainly covers bodily injuries, so it is unlikely anything of this nature would be covered, although owners may find support and assistance in the hands of a good broker. This will lead to a surge in DoLS referrals to councils, as care homes fearing deprivation of liberty claims make applications for residents about who, thanks to the lack of legal clarity and guidance from the Government, they are unsure. Indeed, the Association of Directors of Adult Social Services estimates that DoLS referrals from care homes and hospitals will reach 93,000 in 2014-15, up almost nine-fold from 10,050 in 2013-14. In this scenario local councils simply will not cope, both in terms of the manpower needed to process the applications and the associated cost, which will likely run to many millions of pounds. Ironically, despite its vague

messages and lack of legal guidance, the Government says the key block to the successful implementation of DoLS is a “lack of awareness and understanding of the system.” It has rejected calls to scrap this, as a House of Lords select committee report published in March puts it, “poorly drafted” and “overly complex” legislation, so unfortunately care homes will have to deal with it as best they can. What you should do Care homes should assess all their residents as a matter of priority to identify all those who lack the capacity to make their own decisions, before granting themselves DoLS authorisation. Managers should then telephone their local council and ask its DoLS unit for advice, getting confirmation of what they say in writing and replying to detail their understanding of the position. If no protective outcome is achieved, care homes should follow this up no less than seven days later by applying for standard authorisation. The good news is that once a DoLS application has been made, responsibility for deciding whether a

deprivation of liberty is in the resident’s best interests rests with the local authority not the care home. Unfortunately councils do not usually have a DoLS dedicated unit and few will be able to manage DoLS applications. They will send care homes a proposal, which acts as the first line of defence against anyone bringing a claim for depriving someone of their liberty. If the council visits to authorise the DoL, be sure to keep accurate records. Many local authorities simply do not have the resources to do so. To cover themselves against retrospective claims relating to residents who have died since April 2009, when DoLS came into force, care homes should make sure all their medical records are clearly documented. Then if a claim does occur they can prove they did not unlawfully deprive somebody of their liberty. It would also be advisable to phone or write to their local authority to seek advice. Deprivation of liberty and DoLS are not going away and will become a thorn in the side of care homes that do not act now. David Waters is MD of Care Home Insurance Services.

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apetito dietitian Helen Willis examines the complexities of preparing texture-modified meals for residents with dysphagia

A complicated challenge ACCORDING to new statistics, the number of patients with dementia registered with GP practices in England has increased by a remarkable 62 per cent over the last seven years. These are just the latest figures to show the continued prevalence of dementia in our society – a pattern that’s making a real impact on care homes across the UK. As more and more homes take on residents with the condition, a particular challenge is catering for those who also suffer with dysphagia – a term that refers to chewing and swallowing difficulties. Sadly, dysphagia is relatively common among dementia sufferers, which therefore makes catering for residents with this incredibly complex condition even more complicated. As weight loss and dysphagia typically go hand in hand, it’s especially important for sufferers to receive an optimal intake of nutrients and energy. However, if they do not have access to food that looks appetising, has an enticing aroma and tastes delicious, it is difficult to encourage them to eat in the first place. Particularly for those whose dysphagia has been brought on by dementia, being presented with food they can

recognise and that engages their senses of taste and smell can help avoid any potential confusion that could detract from their enjoyment of mealtimes. Of even greater importance, as dysphagia can lead to a risk of aspiration – where small particles of food enter into the airway – a failure to give a resident a meal of the right consistency could prove fatal. Therefore, the dysphagia diet food texture descriptors set out by the National Patient Safety Agency set out exactly how texture-modified food should be prepared for those at each stage of the condition, which take into consideration texture, viscosity and the type of ingredients offered. At one end of the spectrum, meals that fit ‘category E’ are best described as ‘fork-mashable’ and are suitable for sufferers who are usually in the early stages of dysphagia. ‘Category E’ food closely resembles ‘normal’ food, but must be soft, tender and easily mashed with a fork. Essentially, this category is suitable for residents who don’t have to rely on a fully mashed or puréed diet, but who could have difficulty chewing or swallowing meals served to residents who aren’t on a texture-modified meal plan.

Helen Willis The ‘category D’ descriptor covers ‘pre-mashed’ dishes that are suitable for residents who are neither in the early nor advanced stages of the condition, while ‘category C’ refers to thick purées for those often in the more advanced stages of dysphagia. The National Patient Safety Agency requires all care settings to provide – as a very minimum – a selection of meals that fit its ‘category C’ and ‘category E’ descriptors for texture-modified food. However, it can be difficult for highly trained chefs – let alone inhouse teams – to guarantee they are meeting these strict guidelines when

preparing texture-modified food themselves. apetito’s selection of award-winning texture-modified food includes dishes that are prepared in line with each of the Dysphagia Diet Food Texture Descriptors for a texture-modified diet, while catering to all appetites. Every meal and snack is both nutrient and calorie-dense, to help dysphagia sufferers maintain a healthy weight. For example, if a resident simply opts for a texture-modified sandwich and a dessert, this would be of a similar nutritional value to a ‘normal’ full main meal, ensuring they get the protein, energy and vitamins they need from a variety of different sources. Not only does apetito’s range eliminate the risks associated for in-house catering teams trying to attain the right texture category with limited equipment and resource, it also means dysphagia sufferers are offered meals that are just as appetising as those served to other residents. This allows them to dine with dignity – something which is highly emotive and can make an enormous difference to the lives of those individuals who may have become fearful of mealtimes and the potential consequences therein.

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100 per cent tax relief available on Girbau’s water efficient washers BUSINESSES purchasing new Girbau HS 6 Series high speed washers can benefit from 100 per cent tax relief under the Government’s Enhanced Capital Allowance. Thanks to the machines’ outstanding water efficiency, they have been granted approval by the Water Technology List for the scheme. The scheme was set up by the Government to encourage businesses to invest in new equipment that uses less water. The ECA lets businesses write off 100 per cent of the cost of purchasing a new Girbau WTLapproved washer against taxable profits in the year of purchase. Only machines on the approved WTL list qualify and the tax relief is only available for the purchase of new machines. To be included on the Water Technology List, strict criteria regarding a washing machine’s water usage per kg have to be achieved. For washers up to 15kg in capacity, the maximum water usage per kg permitted is 9.4 litres. Girbau’s HS-6008 washer uses a maximum of just 7.8 litres per kg while the larger HS-6057 machines uses only 7.0 litres, making them some of the most water-efficient washers available today. Enquiries: For more information visit www.girbau.co.uk

PHS keep your dishes hygienically clean INFECTION control within a care home environment is a primary concern, yet many overlook crockery and cutlery where germs can easily spread. PHS Laundryserv can help you get dishes that are not just sparkling but hygienic too with the Miele PG 8059 Hygiene. This freshwater dishwasher thermally disinfects even the grubbiest of dishes with a final rinse at 85?C, and can do a massive 40 cycles a day. Its two intakes of fresh water per cycle also ensure a high quality and hygienic wash every time. With 13 programmes and a high capacity, this

dishwasher will suit care homes of all sizes. The PG8059 Hygiene is also approved by the WRAS meaning it has greater hygiene and performance as well as efficiency. Enquiries: To get your care home’s dishes sparkling clean, visit Laundryserv.co.uk or call us on 0800 7311 399 quoting ref S1224.

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Snappy Tags – the one-step solution for labelling clothes for care homes IF you ask a relative of someone in a care home if they have any concerns, fairly soon they will tell you that they find it distressing to see their loved one in the wrong clothes. Lost, unnamed and incorrectly labelled clothing is a time-consuming problem for managers, and staff spend a huge amount of time ensuring they have correctly identified each resident’s clothing: after all our choice of garments is a vital part of our identities. With this in mind, one company has introduced a quick, easy and cost effective way to name residents’

clothing. Snappy Tags are discreet and resemble small buttons, making them comfortable and unobtrusive to the wearer. Care homes that have implemented Snappy Tags agree. Dale-Jaimé Matthews from the St Cloud Care group, said: “Snappy Tags has made it so much easier to keep track of all of our residents’ clothing since introducing this product throughout our care homes. “We have for years been trying to find a product just like this, everything else we have tried has failed. Now nothing gets lost and the staff,

relatives and residents have one less thing to worry about. “The little tags have given back hours of time to our laundry staff and have provided peace of mind with the residents and their families for their items of clothing.” Names are permanently laser etched into the tag, ensuring they will never fade, even in multiple harsh industrial laundry conditions. Tags are simply snapped onto the garment seam or laundry label using the Snappy Tag applicator, and although they will not fall off in the laundry process, they can be easily

removed and reapplied to a new item of clothing. Vida Hall care home in Harrogate also recommends Snappy Tags. Operations director Jill Young added: “I am very happy to continue to support Snappy Tags in our home. “We always recommend them to our residents because they are the best product of the type on the market today. “They stand up to our washing process, which many of the fabric style tags do not, and they are easily applied to clothing which is important as it saves time for the staff.”

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Swapping the office for the laundry By Christine Asbury WHEN I arranged to do some handson laundry shifts, I assumed they were going to be all about process and functionality, but my eyes were opened first to issues about dignity and person centred care. When I joined WCS Care as chief executive in January 2012, I decided to learn about the organisation by getting down to grassroots. This meant working front-line shifts alongside the care, catering and housekeeping teams in each of our care homes. It paid massive dividends – I understood very quickly the basis of our care philosophy; I got to meet residents, relatives and a range of staff – who also had the chance to quiz me on everything from my relationship status to what I do in my CEO role – and I learnt about the joys, challenges and constraints of delivering care in our homes. We knew from things like feedback, occupancy rates, inspections and low staff turnover that we get most of what we do right. However, our annual user reviews over several years have highlighted inconsistencies in our laundry service. We also had positive feedback – one daughter made a special point of describing to me how meticulously her mother’s underwear had been folded and placed in her drawers, and how much that relatively small

gesture reassured her about our standards in general. Such feedback started to illuminate the importance of laundry in maintaining people's dignity and selfrespect. Prior to starting our laundry project, I simply had no idea how central an apparently simple, housekeeping process is to providing true personcentred care. Just being present in the laundry gave me amazing insight into how the home worked – in my uniform, I became invisible; many staff weren’t aware of who I was and didn’t modify their behaviour. I got to see good practice and bad. I also discovered some institutional practices – clothes tagged in noticeable places like the neck of a jumper, and the communal basket I came to dread: of unnamed, greying – sometimes holey – incontinence net pants. As I later asked managers at the feedback meetings: how many of you are wearing your next door neighbour’s pants today? I had assumed that these laundry shifts were going to be all about process. But my eyes were opened first to issues about dignity and person centred care: Individualised bed linen and towels Despite policy, it just wasn't always happening. It's true that if you get to a hotel you expect to get communal

sheets rather than your own individualised ones, but a care home is someone’s home not a hotel. Quality control Residents had alerted me to a problem in one home with rough towels, and I wanted to understand this. Many towels were rough and it eventually became apparent that they were probably being dried on excessively high temperatures for too long thus burning off the fabric softener. But we needed to look at quality too – were we buying sufficiently high quality towels and bedding? Manager responsibility Ultimately, I realised that a good laundry service was down to the intervention of the home manager. As one – honest and insightful– manager told me: “Christine, I know that if I put the same focus into laundry quality as I do on care then it would be so, so much better.” Managers are the custodians of quality and practice in our homes: care and housekeeping teams take their lead from managers so if a worn towel or a dirty floor is ok for the manager, the staff are likely to think that's the standard they can work to. Laundry staff The homes which have their own dedicated laundry workers had significantly more satisfaction expressed about this service. There

was better management of washing; finishing of clothes was to a higher standard, laundry workers knew the residents and if items were unlabelled would usually recognise them. Returning clean laundry to people's rooms was another opportunity for them to interact with a different person and gave residents the chance to tell the laundry worker how and where to put clean laundry. We decided we want to provide dedicated laundry staff in all our homes seven days a week. Ultimately, it's about dignity and respect National dignity day took place during the period I was working in the laundries, and I couldn’t help but reflect that ensuring people have their own, properly laundered and finished clothes and personal items returned to them and put away according to their own preference is a fundamental, basic, dignity. Never mind dignity trees – are we getting basic aspects of daily life right? And the only person who can champion that on a day to day basis is the home manager. It's a demanding role and requires eyes everywhere. WCS Care is fortunate to have an incredibly committed team of managers, but we've all had our eyes opened and I am looking forward to some much improved scores on the laundry section of the coming year's customer review! Christine Asbury is chief executive of WCS Care.

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Jim McNiven, general manager of Akorn Badges with John Bancroft, managing director at Badgemaster.

Badge manufacturer reveals acquisition of principal rival NAME badge manufacturer Badgemaster, has announced the acquisition of principal competitor, Akorn Badge Company Ltd. Badgemaster is already the UK’s largest name badge manufacturer, and adds this as the most significant event yet to its ever growing list of achievements. Key milestones in the company’s history since its humble beginnings in the back of a porta-cabin in Hucknall, Nottinghamshire in 1992 include in 2006 being granted the Royal Warrant by Her Majesty the Queen for supply of name badges to the staff of the royal households; gaining the British Standards Institute ISO 9001 accreditation for quality management in 2010; the ISO 14001, the highest level of environmental accreditation possible in 2013; and most recently, Badgemaster’s Founder and Managing Director, John Bancroft, being granted an MBE for services to business in Nottinghamshire. The ever growing success of Badgemaster has been achieved through continual growth and reinvestment of profits into cutting edge technologies, staff training, best practice processes and environmental sustainability. John Bancroft MBE explains: “It has always been our vision to be not just a name badge company, but the name badge company and I am proud that we have achieved that. “We have many millions of people now going to work every day wearing their Badgemaster custom-made name badges and we are now processing over 1,000 orders every day.” Through Badgemaster’s acquisition of Akorn Badge Company Ltd, which in itself has achieved great success during its 30 years, being one of the most established name badge manufacturers in the world, customers will benefit from even

more competitive prices achieved through greatly increased buying power, wider choices and the combined technologies and expertise of two specialist name badge companies who share the ambition to deliver unbeatable customer service. Badgemaster will now have over 27,000 accounts from organisations with just one employee, to those with hundreds of thousands of wearers. John outlines the reasons behind this major acquisition by explaining that most leading companies with customer facing staff do already recognise the value of staff name badges. “Badgemaster’s recent growth has been largely achieved by taking market share from our competitors. We have been able to do this by providing better quality, faster efficient service levels and more competitive prices. “In combining Akorn with Badgemaster we have a marriage made in heaven that will bring significant and long term benefits to both Akorn and Badgemaster’s extensive combined customer base.” Jim Kent, Akorn Badge Company Ltd’s well-known, highly-respected former Managing Director, has joined John and Vicky Bancroft on the board of directors. Jim McNiven, the former General Manager of Akorn Badge Company Ltd will also be joining Badgemaster’s senior management team. Jim is “delighted to be part of this exciting new organisation and is looking forward to bringing unparalleled levels of service and quality to all of the organisation’s customers”. For more information contact the Badgemaster Customer Services Team on 01623 723 112 or email customerservices@badgemaster.co.uk

Regulator consulting on how providers can meet ‘fundamental standards’ THE inspectorate has drafted guidance on how the 46,000 health and adult social care providers and services that it regulates across England can meet the government’s new regulations on care and what actions it will take when they fail. The CQC’s new regulations (called ‘fundamental standards’) are more focused and clear about the care that people should always expect to receive. They were laid before Parliament earlier this month and will come into effect by next April. They include both the new “duty of candour” and the “fit and proper persons” requirements. These will oblige providers to be open and honest when things go wrong and to hold directors to account when care fails people. These two requirements will apply to NHS trusts from October. CQC has issued its draft guidance on how providers can meet the eleven fundamental standards as part of a public consultation. Alongside this, the regulator is asking for views on how it will use its strengthened enforcement powers, as set out in the Care Act 2014. These will allow CQC to decide on the most appropriate enforcement action to take when care falls below the required standard rather than starting at the bottom of the scale. This includes being able to prosecute providers without having to issue a

warning notice first. Once finalised, the guidance will help providers to understand how they can meet the new regulations and when they do not, what actions CQC will take. Chief executive David Behan said: “We are consulting on our proposed guidance on how providers can meet the requirements of the new regulations and on how we intend to use our enforcement powers. “It is essential that CQC uses these new responsibilities well to encourage a culture of openness and to hold providers and directors to account when care fails people. “We have already started to inspect services against the five key questions that matter most to the people who use them – are they safe, effective, caring, responsive to people’s needs, and well-led. This helps our inspection teams to identify good care. Where our inspection teams identify poor care, this guidance will help us to determine whether there is a breach of regulations and if so, what action to take. In some cases, this will mean we will use our powers to prosecute. “For providers, this will help them to make applications to register or vary their registration with CQC, and to make sure their services do not fall below acceptable levels.” CQC will run its consultation for 12 weeks, ending on October 17.

June Dinsley officially opens the new patio with home manager Tracey Garland.

Party marks patio’s opening RESIDENTS at Donwell House enjoyed a garden party with members of the local community to celebrate an investment made to the home. The event marked the opening of the facility’s new large patio area in the garden, complete with seating area, which was officially launched with a ribbon cutting by resident June Dinsley – the longest-standing resident. Members of the public who attended the celebration were able to take tours of the home and speak to members of staff about the specialist care on offer. Manager Tracey Garland said: “The

new patio area really enhances our outside space and is a great area for residents and their visitors to enjoy the garden and socialise in the sunshine.” Donwell House, which is part of Bondcare Shaftesbury, provides care for 63 residents, including personal, social and general nursing care for elderly residents and care for individuals with Alzheimer’s, dementia and physical illnesses. There is also a day centre on site that provides care for up to 45 clients, including the elderly, physically infirm and individuals requiring dementia care.

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‘Special measures’ for failing care homes’ announcement welcomed By Dominic Musgrave THE care sector has been giving its reaction to the announcement by health secretary Jeremy Hunt that hospital-style ‘special measures’ will be introduced for failing care homes. The CQC will work together with the adult social care sector to put together the new regime that will be introduced from next April. The process was introduced by the inspectorate a year ago to 11 failing hospital trusts. The ratings, based on a system first used in schools, give health and care services a rating of outstanding, good, requires improvement or inadequate. Andrea Sutcliffe, chief inspector of adult social care, said: “In people’s homes and care homes across the country we know that dedicated staff are delivering fantastic care for people. Sadly, this is not always the case and we know that some services are continuing to fail the people they serve. “I am clear that abuse, neglect and poor care will not be tolerated. We need to shine a spotlight on this poor practice and make sure services improve. If they do not, they will have to face the consequences. “I welcome the opportunity to work with service providers, commissioners and most importantly people using services, their carers and families to develop a special measures regime which will call time on poor care. “Our new ratings regime will start in October and will highlight inadequate services. This will be an unambiguous signal that improvements are needed and we will set out clear expectations, including the timescale to sort out problems and where to go for help. “People’s confidence in adult social care services has been knocked by

shocking examples of poor care. I want to restore confidence by celebrating the good work we do see while also tackling persistent poor performance. “Together, we can make sure these services are the best they can be for the benefit of everyone who needs them.” George McNamara, head of policy and public Affairs at Alzheimer’s Society, said: “We want to see improvements across all health and care settings. Four out of five people living in care homes have dementia and they deserve the best quality care and support. “Poor providers should not be let off the hook and concerns must be adequately acted on. A special measures system should be part of a package of interventions aimed to bring all care providers to levels of the best.” National Care Association chief executive Sheila Scott OBE also welcomed the move. She added: “We hope this will be an arrangement that is rarely used, but as an organisation that represents responsible care providers, we believe that in certain circumstances, special measures will focus attention on rapid improvement. “We have never endorsed poor care in any form; always promoted responsible provision. For us and our members this proposal is important in order to protect the people in receipt of care and to ensure that the public can have confidence in the services that are being provided. “National Care Association represents small and medium sized businesses so it will be important for us to look closely at the detail of the proposals to make sure they recognise the challenges that can often face small business. “We are determined as always to look at how we can help to identify

Sheila Scott and Martin Green have supported Jeremy Hunt’s plan. practical ways forward for any registered adult social care providers placed in special measures that genuinely wish to find a solution.” The announcement has also been given a cautious welcome by Care England’s chief executive. Professor Martin Green OBE said: “It is important that this special measures regime is developed in partnership with the care sector, and the time and public resources that are allocated to it mirror those that were allocated to the health regime that inspired its creation. “It is our hope that this regime will give new clarity and consistency in how failing services will be challenged to improve, and clearly define the process and timescales on when they will be removed from the market.” But the Registered Nursing Home Association says it wants reassurances from Jeremy Hunt that the ‘special measures’ regime will be both workable and fair. Chief executive officer Frank Ursell said: “We welcome any constructive steps aimed at helping care homes to

Home invites community to join them on trips STAFF at a Lancashire care home are inviting older people living in the local community to join them on their regular day trips. Lesley Malone, events co-ordinator at the Hillcroft residential care and dementia home in Aughton, came up with the idea following a recent successful trip to Lake Windermere for residents and their family and friends. And although there would be a small charge to cover any costs, she is confident the idea would be beneficial to members of the public and the home’s residents. Lesley said: “Hillcroft care home in Aughton is more like a hotel due to the lovely healthy lifestyle the residents have, and we try to get them involved in the community as much as possible. “We also like to involve any older person outside the home, either living on their own or feeling depressed, to get involved with activities and events at Hillcroft, so they can look forward everyday for somewhere to go and not feel left on their own . “A lot of people think living in a care

Hillcroft residents and staff enjoy a day at Lake Windermere. home is the later stages of their lives, but it's not – it's another new chapter.” In recent weeks residents from the home have also been on day trips to Llandudno, the local pub, Everton Football Club and on a barge. Lesley added: “When a resident is suffering dementia and you see them involved in the community, mixing

with people, doing normal day to day activities, it makes their life worth living . There is no cure for dementia, but when a resident goes back to a time when they have a memory of place like Windermere, or just conversation with people, you see them as they were once and you treasure that time of the event with a feeling of doing even more.”

deliver high quality services to their residents. But Mr Hunt’s proposals lack vital detail and it is therefore uncertain whether they could sensibly be applied to care homes. “We have been calling for the reintroduction of a care home ratings system for some time and are pleased that it is now happening at last. A good ratings system helps care providers to evaluate how well they are performing against the general standards of their sector. It also helps potential residents and their families to decide which care home to choose. “But the ‘special measures’ element that Mr Hunt is now talking about appears to have originated from steps taken originally to deal with failing NHS hospitals, such as Stafford Hospital and several others that have been under that regime. So how exactly does Mr Hunt plan to apply this to care homes whose size, functions and funding arrangements are very different from those of big acute hospitals?” What do you think? Let Dominic Musgrave know by emailing dm@scriptmedia.co.uk

25 years’ service A MEMBER of the care team at Radcliffe Gardens nursing home in Leeds recently celebrated 25 years’ service. Senior carer and activity coordinator Joanne Baxendale marked her anniversary in style with a party for residents and staff. She said: “I’m so lucky to be in a job I truly enjoy. The residents and the team here at Radcliffe are like my extended family. The last 25 years have been extremely memorable.” Joanne was an auxiliary worker at Leeds General Infirmary before starting at the home. Manger Jean Thorpe added: “Joanne is a real asset to the team, constantly coming up with new activity ideas for the residents. “We’re grateful to her for her long-standing service – here’s to many more.”

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New head of HR ushers in support-focused approach SHROPSHIRE’S largest independent care provider has appointed a new HR manager to look after the needs of its almost 1,000-strong workforce. Stan Meiklem has joined not-forprofit Coverage Care Services, which has its central office at Oxon Business Park, Shrewsbury, and care and nursing homes at 16 sites around the county. In the course of more than 25 years as a human resources professional Stan has worked in both the retail and manufacturing sectors, including for Debenhams, Carphone Warehouse, Link 51 and Stadco. He said: “It was with some trepidation but huge excitement that I took the opportunity to radically change sectors and move into care and into a not-for-profit organisation. “The focus for everyone at Coverage Care is about making life easier for residents. In turn it's the role of myself and the team I now lead to ensure that our staff are well supported employees, be that through training, effective policies and procedures, good communications and all the other ways we can back them up and equip them to provide the highest levels of care and service.” Having assessed the needs of the staff, the way they work and the needs of the wider organisation, Stan is embarking on rebranding the HR function at Coverage Care as the People Support Team.

The team from Lloyds Bank hard at work redeveloping the gardens at St Luke’s.

Garden transformed by Bank volunteers Coverage Care Services’ newly-appointed HR manager Stan Meiklem. He added: “This is not an ‘HR touchy feely’ concept or a throw-back to the days of welfare teams but a recognition that well supported employees are more likely to deliver the consistent, compliant and high quality care that is required by the company, the statutory authorities, the care commissioners and most importantly the service users.”

VOLUNTEERS from Lloyds Bank braved torrential rain to create a sensory garden for residents at St Luke’s Care Home in Runcorn. Despite the poor weather, 26 volunteers from the Commercial Banking Department in Manchester took part in the two-day project as part of national volunteering initiative, Give and Gain Day. The scheme aims to bring together skilled professionals with community groups for fun and inspiring volunteer projects throughout the country. With the support of landscape architect Elaine Cresswell, who designed the space and oversaw the volunteers on the day, a full revamp of the gardens saw the green-fingered team excavating old paving and rock-

eries to make room for a landscape of plants and flowers specially selected for their sensory benefits. Sue Ashcroft, manager of the Community Integrated Care run home for 60 residents with dementia, said: “There is lots of research which suggests that sensory outdoor spaces can have significant therapeutic benefits for people living with dementia and so in creating this beautiful garden, the team from Lloyds have helped us to improve the well-being of our residents for years to come. “The volunteers gave their time and effort so generously and didn’t let the rain dampen their spirits. We’re so grateful for all of their hard work and we just want to say a huge thank you.”

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CARINGPRODUCT NEWS

Care England adds new member benefits CARE England, the largest representative body for independent care providers, has announced an improved range of benefits to attract new members. Chief executive, Professor Martin Green, said: “Individual home owners already account for over 50 per cent of our members. There are now even stronger reasons for more to join us.” Current benefits include a daily press cuttings service and a monthly newsletter to keep members abreast of important developments in policy, regulation and legislation. These are backed up by supplier discounts and free helplines for legal, regulatory, HR and crisis management issues. For individual home owners to air their specific concerns, new benefits include a wide ranging introductory session with the Care England

management team and the opportunity to join a newly formed policy group for smaller providers. New members will also receive two free delegate places at the Care England November conference. For extra ways to save money, the online shop has also been re-launched and a specialist buying service introduced. Membership starts at just £300 per annum. Enquiries: For more information visit www.careengland.org.uk or call membership services on 020 7492 4840.

Arm supports launched for toilet GOING to the toilet without help is becoming even easier with Clos-o-Mat’s introduction of new arm supports for its Palma Vita automatic shower (wash and dry) toilet. The integrated slimline support arms provide close proximity support. Their elliptical shape gives an easy-to-hold profile means getting on and off the toilet is even easier. Their proximity to the toilet (only 465mm from side to side)- closer than that of any other folddown arm supports- further helps toilet transfer. An optional, clip-on raising pommel provides a little extra height support when manoeuvring if required, and an optional toilet roll holder ensures toilet tissue- if required- is in easy reach. The integrated arms are longer than standard, and can be individually, independently raised and lowered to optimise access to, and transfer to and from, the toilet. As the arms are an integral part of the toilet, they are ideal for installations where the wall construction behind is not capable of load bearing. The new arms are available as an alternative to Clos-o-Mat’s standard integrated fold-down support arms, and can be fitted on initial

installation, or retro-fitted as the user’s needs change. Enquiries: Call 0161 969 1199, visit www.clos-o-mat.com or email info@clos-o-mat.com

Celebrating Care Homes conference

Beaucare’s Beauwash™ Range BEAUWASH™ is an efficient, cost effective and ecofriendly laundry cleaning products range, specifically formulated with healthcare establishments in mind. It is cleverly designed to provide superb cleaning performance at lower temperatures, shorter wash cycles and kill bacteria at just 30°C, providing a more sustainable laundry cleaning process in terms of overall running costs and for the environment. Available in powder or liquid form: 10kg tubs, 5lt, 10lt or 20lt liquid containers.

When combining the laundry liquid with automated dosing systems, it creates one of the most efficient laundry solutions available on the market today. Beaucare also offers advice on the most efficient way to run all healthcare laundry needs and provides expert fitting and maintenance of automatic dosing systems by its own service engineers. Enquiries call 01423 878899, email sales@beaucare.com or visit

Simple solutions SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems. The new WACMAT® adheres strongly to this tradition. With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur. Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple... The WACMAT® will then be clean and odourfree, ready to perform time and time again. Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone. Enquiries: Telephone 0800 074 3749.

Claim VAT back on your home even if you are not VAT registered IT is true, care providers can reclaim VAT worth about £3,000 per bed for any residents who stayed in your home between 1993 and 2002 paid for by the local authority. You don’t have to be VAT registered to make a claim. We can usually find the information required with minimal disruption to your business. How is this possible? Well in 2002 a care provider called Kingscrest challenged the view held by HMRC and won. There is no cost to you unless we are successful. Typical claims: 50 beds – £240,000; 40 beds – £170,000; 287 beds – £1.25m. And the best part is that you get the money in your bank account before you pay us. Don’t forget the tax repayment is free of tax – it is extra profit.

Enquiries: Call 01233 640985 and ask for Howard to find out more.

ST Christopher’s Hospice is pleased to announce its second bi-annual Celebrating Care Homes conference on May 7 and 8 at Nightingale House Nursing Home in Clapham, London. This two-day event highlights excellent practice in care homes, demonstrating what can be achieved by staff who embrace the challenges of caring for very frail older people at the end of life. Day one focuses on ways care home staff can enable people with dementia to live well and experience quality of life until the end of their lives.

Day two emphasises the importance of evidencing practice. Examples of excellence are shared, with tools to measure practice provided in afternoon workshops. Alternatively, in the afternoon delegates may choose to visit care homes local to St Christopher’s to see examples of good end-of-life care in practice. Enquiries: For full details contact education@stchristophers.org.uk or visit www.stchristophers.org.uk/ celebratingcarehomes2015

Hydration, hydration, hydration IT’S a well know fact that the elderly rarely drink enough. However, a lesser known fact is that there is a new drink product which has recently been introduced into the UK healthcare market which, could well have your residents asking for more. With thousands of healthcare establishments now using it in over 50 countries worldwide, Bolero is rapidly becoming a household name. What’s so different about Bolero? Bolero is a very inexpensive ‘sugar free’ powdered vitamin drink, which, when diluted, looks, smells, and tastes every bit as good as real fruit juices. Bolero can also boast an unrivalled range of over 30 delicious flavour options. The vast variety of Bolero’s colours alone can also dramatically increase interest in drinking, particularly from those with dementia. Bolero has been adopted by several of the UK’s largest healthcare groups, and was also the drink of choice in a recent NHS initiative to promote better hydration and nutrition in healthcare. In conjunction with Caring UK (and subject to status) we are offering care/nursing homes a free trial of Bolero. Simply apply via emailing sales@bolerodrinks.com

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CARING

Leading supplier heading for Care Show FIRECO, a leading supplier of fire safety products, will be exhibiting at the forthcoming Care Show 2014. The company will occupy Stand I10 when the show takes place on November 45 at the NEC, Birmingham. With 3,000 visitors and over 250 exhibitors expected at the conference, Fireco hopes to acquire numerous leads. Fireco has selected this prestigious exhibition as the ideal opportunity to showcase its specialist British-manufactured fire safety products to care industry decision makers. Fireco’s presence at the show will enable visitors to try, test and buy the latest fire safety products and services. The company’s award-winning

Freedor product is likely to prove particularly popular. Guidance from building regulations directs care homes towards free-swing closers due to the benefits for residents with mobility issues. Residents can keep fire doors upon for day-to-day activities and socialising but in the event of a fire, Freedor will hear the fire alarm and close the door, preventing the life threatening spread of smoke and fire. Managing director at Fireco Neil Purssey said: “The Care Show is the top care exhibition we have been to. “We look forward to showcasing our innovative products and discussing the importance of fire safety with care professionals.”

Save up to 20% with new incontinence range HAVE you seen Gompels HealthCare Ltd’s new range of incontinence products? Gompels has introduced a new full range which includes shaped pads, all in ones, pull ups, net pants and bed pads. The pads have all been specially developed to be discrete and are made with soft rustle free fabric to allow the user to go about their normal day to day activities without fear of leakages or being noticed.

The pads include a dual layer absorption core and contain industry leading powdered polymers to leave skin dry and odour free for healthier, cleaner skin. What’s more they will save you a fortune. The range has been designed to offer you a product which is comparable in quality to the branded equivalents but are all between 15 and 20 per cent cheaper. Samples are available so give them a call to try them for free.

Looking to stop the rising costs of yellow bag collections? IT seems the only way is up at the moment when it comes to costs for yellow bag collections. With the rising prices of landfill and fuel, it’s not surprising that the price for collection is on the increase too.

Recruitment

But there is an alternative... Did you know that an incontinence macerator from Haigh can cost as little as £69 per month*? Or that on top of great savings, you and those in your care also benefit from improved

hygiene, and infection prevention? The Incomaster is used day in day out in care homes throughout the UK. And now with our flexible payment options there's never been a better

time to make the switch from collections. Why not find out how the Haigh Incomaster can make a big difference to your business and your cash flow? (*terms and conditions apply)

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Access to premium laundry and dishwashing machines with no initial capital outlay A FAMILY company, established in 1926, Forbes offers a consultative approach to business and a comprehensive backup service. With our Complete Care package, clients have access to premium Miele laundry and dishwashing machines with no initial capital outlay. With ‘Complete Care’ our Miele approved engineers carry out full installation followed by user training on the appliances. Our nationwide infrastructure then enables us to offer a seven day service back up across the country, ensuring that no routine need be unnecessarily disrupted in the event of a technical failure. Furthermore, we help our clients

remain fully compliant by providing periodic preventative maintenance checks, during which we can validate the equipment’s disinfection stages. Director Kevin Herring said: “There are clear benefits of choosing Miele and Forbes, with the newer machines now achieving hugely improved energy and water efficiency and boasting savings of between 40 per cent and 70 per cent when compared to older models. “This coupled with our simple monthly payment structure which covers all ongoing servicing requirements shows that we offer a truly economical proposition. “There is no better time to upgrade your equipment.”

Electrolux’s education event for care sector LEADING manufacturer Electrolux Professional is holding a laundry and food service Professional Excellence Workshop for care industry professionals on October 22 2014 – geared towards aiding improved standards in the care sector. Held in conjunction with Care England, the event will see Professor Martin Green, chief executive of Care England, deliver a keynote on the challenges faced in the care industry at the event held at Electrolux Professional’s Innovation Center, Luton. Through a series of hands-on workshops and best practice demonstrations, the event aims to help care industry professionals to maintain high standards across catering and laundry. The laundry solutions featured at the event will bring both barrier and traditional laundry concepts to life to demonstrate how complete cleanliness and infection control can always be guaranteed through an on

premises laundry (OPL). The event will add further weight to the recently launched Electrolux Good Laundry Practice Pack, which encourages stringent approaches to linen cycle management to prevent cross contamination in the care environment. In addition to the approaches to linen cycle management, attendees will be able to explore the hygiene efficiencies and infection control that can be achieved with Electrolux equipment.

Global secures sale of care home A 23-BED care home with spacious three-bed flat has been sold by Global Care Home Sales. The home, set in attractive gardens and providing specialist dementia care for the local community, had been the subject of a CQC visit noting non-compliance and then

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several follow up visits by both the regulator and social services. Working with the owner and an experienced care sector purchaser, Global Care Home Sales liaised with solicitors to assist the purchaser to swiftly buy the home.

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