Wife of the former Prime Minister visits care home
AKSHATA Murty, the wife of former Prime Minister Rishi Sunak, met veterans at Royal Star & Garter in Solihull, during a visit to the care home.
She was accompanied by Dr Neil Shastri-Hurst, Solihull West and Shirley MP, to the Home.
Akshata spoke to staff, learned about the work of the charity, and watched in-house physiotherapy exercises and activity sessions.
She was greeted by Royal Star & Garter chief executive Andy Cole and home manager Katie McCauley, and learned about the dementia and nursing care provided, along with new services which tackle loneliness and isolation among the veteran community in Solihull and beyond.
Andy said: “We were pleased to welcome Akshata Murty to our Home in Solihull, and to welcome back Neil Shastri-Hurst MP.
“Akshata was able to chat extensively with our residents, see the outstanding care we provide, and learned about our new services which will help even more of the Armed Forces community.”
Akshata also learned about the Veteran Friendly Framework, a nationwide project designed to deliver improved health and wellbeing outcomes to the 25,000 veterans living in care homes across England. It is a collaboration between Royal Star & Garter, Royal British Legion and the NHS Veterans Covenant Healthcare Alliance, with funding support from the Armed Forces Covenant Fund Trust. During a tour she watched veterans work out on adapted exercise bikes, visited a dementia
care area, and then sat down for a chat and cup of tea with residents.
Akshata added: “It was such a joy to meet residents and veterans at the Royal Star & Garter care home in Solihull with Dr Neil Shastri-Hurst MP.
“The team’s passion for providing compassionate, personalised care for veterans with dementia and disabilities was very clear to see and undoubtedly enhances the lives of all their residents. I look forward to coming back to visit in the future.”
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Dementia friendly garden and sensory room opens
AUREM Care’s South Haven Lodge welcomed the Mayor of Southampton, Councillor Dave Shields, to officially open its new dementia friendly garden and sensory room.
The newly designed outdoor space aims to provide a peaceful and engaging environment for residents living with dementia, offering them a safe haven to relax.
It includes a yellow pathway to support visually impaired people, which ‘Dorothy and Toto’ took full advantage of at the opening event.
The sensory room has been thoughtfully designed to benefit individuals with dementia or agitative behaviours, helping to
promote relaxation and emotional well-being.
Manager Jan Porter said:
“We’re incredibly proud of our new dementia friendly garden and sensory room. These spaces have been created with our residents in mind, offering them a peaceful retreat where they can engage with nature and enjoy sensory activities.
“It’s been heart-warming to see the positive reactions from both residents and their families, and we are so grateful to everyone who made this possible.”
The grand opening was a joyful occasion, with live music performed by the talented Singing by Natalie, adding to the lively atmosphere.
Stepping up to remove the “persistent barriers” of prevention
THE NHS Confederation report Unlocking Prevention in Integrated Care Systems1 highlights the burden of proving for value for money and return on investment (ROI).
Where reduced mobility and risk of falls are issues, there is a proven solution.
A solution that can help reduce the 43,000 patients hospitalised as a result of falls on stairs each year (RoSPA).
AAT GB, the number one in stairclimbing wheelchairs, says its unique re-issue capability delivers guaranteed ROI- 12 years of patient care and support for less than the cost of two standard hospital bed days/year2
Its market-leading position means it has the sheer number of stairclimbers available to NHS Trusts and local authorities to efficiently effect re-issue, whereby when one patient no longer needs the equipment, it can be re-prescribed to another.
Importantly, the process takes days, as opposed to the weeks, months of alternative stairway access/inter-floor options.
The portable, mobile S-Max Sella requires no structural survey nor installation.
It can be funded via conventional equipment channels without the need for Disabled Facilities Grant application.
The speed with which the intervention can be deployed also means the risk of falling on steps or stairs is efficiently managed, fulfilling the shift towards prevention and community based integrated care.
To further facilitate Roi, AAT offers a complete support package covering patient assessment, re-issue, and stock
management.
“Optimisation of the stairclimber stock within the care services clearly demonstrates value for money and effective return on investment,” said Peter Wingrave, AAT director.
“Importantly, we have a 20+ years’ track record of effecting safe stairway transfer and are increasingly becoming the front line option to prevent falls on stairs and potential hospital admission.
“Our stairclimbers also help people remain in their homes, without the need for either moving into a care home, the provision of home care to support interlevel movement, the cost and disruption to daily life of a more permanent fixture or adaptation, or moving home.”
References: (1) https://www.nhsconfed.org/system/ files/2024-10/Unlocking-prevention-inICSs-Report_0.pdf
(2) capital cost of an S-Max Sella including re-issue to three patients over lifespan of 12 years = £637 pa. Cost/hospital bed/day £345: (https://questions-statements. parliament.uk/written-questions/ detail/2023-03-14/165361)
Enquiries: Details of the S-Max and AAT’s service can be found at www.aatgb.com
Homes’ RNLI fundraiser
STORIES of a sea stranding and a cliffside rescue were recalled when several Teesside care homes raised hundreds of pounds for the Royal National Lifeboat Institution.
Care homes in Middlesbrough, Stockton-on-Tees, and Saltburn-by-the-Sea held a joint fundraising day as part on the lifeboat service’s 200 year anniversary.
Residents, their families and staff from the Hill Care Group’s Hazelgrove Court, The Beeches and The Gables came together for the day of nautical-themed activities and games.
The Hill Care Group homes organised the fundraising day, which raised £320 for the RNLI, to help support the independent charity’s lifesaving service.
Residents and staff dressed as pirates for the event and welcomed a flock of parrots in the morning, getting the opportunity to feed them, hold and stroke them, and watch them fly between handlers.
In the afternoon, entertainers the Von Johnsons performed and held a singalong to “Sailor”, the 1960s hit by Petula Clark.
There was also a tombola, with prizes from Middlesbrough FC, as well as a paintball experience, and vouchers for Greggs, Home Bargains and Go Ape.
A game of guess the name of the RNLI lifeboat man, a treasure map game, hook the fish, adopt a sea creature, and lots of sea
Sam McCormick, activities coordinator at The Gables Care Home, with a parrot during a fundraising day for the RNLI.
life photo opportunities kept everyone entertained.
Relph Funeral Directors visited the event with a limousine full of balloons, with guests guessing how many there were to be in with a chance of winning a £30 Love2Shop voucher.
The event was organised by activities coordinators Sharon Lewis, Nicola Bowes, and Sam McCormick.
Sharon said: “We all agreed it was a great day, enjoyed by everyone, while raising money for such a good cause. Thank you to everyone who attended and donated. All proceeds will go to supporting the RNLI in their vital, lifesaving service.”
enjoyed chatting with MP Alan
and they hope he
back to visit soon.”
HC-One Scotland’s Fullarton care home, in Irvine, Ayrshire, was visited by Alan Gemmell OBE, MP for Central Ayrshire. He spoke to residents about life at the facility, which is an integral part of the local community. Alan took a tour of the 90-bed nursing and nursing dementia care home, including its lounge, communal areas and hair salon, as well as the gardens. Wellbeing coordinator Chloe Colville said: “Residents reported back that they had a lovely afternoon and
Gemmell OBE,
comes
Partnership grows as care meets hospitality
TWELVE team members from across Oakland Care have experienced luxury hospitality training as part of the provider’s latest initiative with the fivestar Cliveden House Hotel in Berkshire.
Cliveden House, which is operated by Iconic Luxury Hotels, is a stately home with an illustrious history having been built in 1666 by the 2nd Duke of Buckingham for his mistress.
Stephen Eshmade, Oakland Care’s head of hospitality who led the initiative, said: “To me, hospitality transcends merely service.
“It is about providing exceptional care and ensuring individuals feel not only welcomed, but also deeply comfortable and secure.
“During our visit, the remarkable team at Cliveden House exemplified the significance of seamless teamwork, enveloping us in a warm embrace and demonstrating the power of collective effort in pursuing a common goal.
“Paired with a Cliveden House team member, the
Oakland Care team excelled in understanding how to ensure guests felt well taken care of, while delivering top-notch luxury service.
“With a butler’s tour, a tour of the iconic Lady Astor suite, and a show around the iconic Cliveden Spa, the team immersed themselves in the experience and really found value in the opportunity.
“While learning about the famous Profumo affair and other aspects of the estate, the team was completely captivated.
“Leaving Cliveden, I felt an immense sense of pride in witnessing how dedicated the team was throughout the day and how they exemplified Oakland Care’s ethos of being much more than just a care provider.”
Last year a dozen team members from the leading care home provider were given the opportunity to train and learn from the five-star hotel’s specialist teams over the course of two days. This included supporting in the kitchen, housekeeping, spa, and hosting of events at Cliveden
House.
The partnership was born out of Oakland Care’s vision to further elevate the hospitality skills of its team members, with a focus on bolstering the level of personcentred care and luxury support they offer to residents.
Following the success of the initial collaboration, Oakland Care and Cliveden House have reignited their partnership for a fresh round of training.
Over the course of a day the latest cohort of team members took part in a range of sessions centred on customer service, food and beverage operations, and event operations.
In particular, the focus was on front-of-house operations, with a tailored emphasis on delivering luxury service throughout the sessions.
Drawing on this experience, the team will apply, share and pool their learnings with others at the care homes as part of a growing number of five-star trained ‘hospitality influencers’ strategically positioned across the operator.
Hugh’s dream day and a Motherwell win
A RESIDENT at Woodhurst Care Centre in Carluke is still buzzing with excitement after an unforgettable trip to Fir Park.
Hugh Freeland, 88, a lifelong fan of Motherwell FC, had always dreamt of watching his beloved team play again.
His dream was realised when Hugh and Susan Aitken, activities coordinator at Woodhurst, made the journey to watch The Well take on St Mirren.
“I’d love to see another Motherwell match… that would be my dream,” Hugh had said. And Motherwell delivered with a thrilling 2-1 victory. The smiles
on the day were infectious, with Hugh declaring it “one of the best afternoons of my life.”
Not only did his team win, but the warm welcome from everyone at Fir Park made the experience even more special. In fact, fellow fans joked that Hugh could come back every week as a good luck charm.
Susan added: “It was heartwarming to see Hugh so happy. He has been a Motherwell fan for years, and to watch him cheer along with the crowd was wonderful. Moments like this are what we aim for—bringing joy and creating lasting memories.”
Home ‘all aboard’ with £200,000 refurbishment
KENTON Manor Care Home in Newcastle, part of Solehawk, has completed a £200,000 refurbishment, transforming the facility into a more modern and welcoming environment for its residents and visitors.
The extensive project has revitalised key areas within the home, creating vibrant and functional spaces that significantly enhance the overall living experience.
It includes the addition of three new bedrooms to meet demand for places at Kenton Manor.
Steve Massey, operations manager at Solehawk, said: “The transformation at Kenton Manor has been remarkable.
“The feedback from residents, staff, families, and visiting professionals has been overwhelmingly positive.
“Our aim was to create a more homely and engaging environment, and we are thrilled
Residents Paul Kelly, Jean Elliot and Rita Marshall.
with the results.”
A unique and standout feature of the refurbishment is the installation of a mock train carriage, complete with a TV screen that simulates a train journey, offering residents a delightful and immersive experience that has been warmly
received.
The refurbishment included a complete redesign of the reception area, where the existing desk has been replaced with a more compact and stylish version, providing a warm and accessible welcome to all who enter.
The former lounge has been
converted into a charming café room, offering residents a cosy space to socialise and enjoy refreshments, while the previous cinema room has been redesigned as a comfortable lounge, perfect for relaxation and gatherings.
All public areas on the ground floor have been revitalised with new flooring, furniture, and curtains, creating a fresh and inviting atmosphere that residents and visitors alike have already begun to appreciate.
The centrepiece of the renovation is the reception area, adorned with an image of the iconic ‘Sycamore Gap’ tree, created by artist Lucy Pittaway from Richmond, North Yorkshire. Several of her prints are also on display throughout the home, adding a touch of local artistry and culture that enhances the welcoming and homely feel of Kenton Manor.
Justin Corder leads the fitness session Mr Motivator-style.
Justin turns Mr Motivator to light up fitness day
A POOLE care home companion transformed himself into Mr Motivator to lead residents in a fun fitness session.
Around a dozen participants joined Justin Corder as the lounge as Colten Care’s Canford Chase was turned into a temporary gym.
Dressed in a Mr Motivator-style multi-coloured ‘unitard’, Justin led the residents through a warm-up, a workout involving stretching and a series of games and exercises.
Residents rolled and bounced gym balls, teamed up to toss a ball back and forward in a parachute game and twirled streamers in figures of eight and other movements.
Justin said: “Seated exercise,
including gentle stretching and moving, is a great way to support residents’ health and wellbeing.
“As well as the physical benefits, it can really lighten the mood and boost mental health. Everyone was smiling as they joined in.”
Justin was accompanied in supervising the session by colleague Danielle Rolls, recently appointed as care trainer for the operator’s Bournemouth and Poole homes.
As well as the exercises, residents were invited to start the morning off with a healthy fruit platter for breakfast while staff were encouraged to come to work in fitness attire and join the session.
Home introduces hydration station
COPPERFIELD Court, part of Oyster Care Homes, has introduced an innovative hydration station to promote residents’ health and wellbeing.
The new station encourages higher fluid intake, helping to reduce the risk of dehydrationrelated issues and enhance overall care quality at the home.
The initiative was inspired by Copperfield Court’s daily quality KPI reviews, which identified that several residents admitted during the summer months were experiencing urinary tract infections.
To address this, the care home installed the hydration station as a proactive measure to encourage regular fluid consumption, helping prevent further risk of infection and supporting residents’ health.
“One of our core values at Oyster Care Homes is quality,” said general manager Eve Balcombe. “We are committed to maintaining the highest standards of care and services for our residents.
“The hydration station not only encourages fluid intake but also promotes independence, allowing residents to help themselves to drinks whenever they wish. This simple yet effective addition is already making a positive impact
Provider lights up UK landmarks to raise awareness
HOME Instead has illuminated four well-known national landmarks in purple to mark World Alzheimer’s Month and raise awareness of dementia.
The iconic Blackpool Tower, the Mersey Gateway Bridge, Sefton Park Palm House in Liverpool, and Dudley Zoo and Castle were all illuminated in purple light, recognising the estimated 900,000 people currently living with dementia in the UK, a number projected to rise to 1.6 million by 2040, according to the Alzheimer’s Society.
Martin Jones MBE, Home Instead’s UK and International CEO, said: “We care deeply about all our clients who are living with dementia, and we will continue to raise awareness and invest in training so that our care professionals can help them live well and fully, while also supporting their friends and families.
“Lighting these monuments helped to raise awareness of World Alzheimer’s Month and serve as a reminder to local communities that we are there to offer support.
and we will continue to raise awareness in our communities.”
on health outcomes.”
It is stocked with a wide variety of drinks to suit all tastes, including classic favourites such as lemonade, cream soda and tropical fruit juices, as well as hot drinks, standard squash and bottled water.
In addition to providing easy access to refreshments, the home has introduced themed hydration activities, such as mocktailmaking sessions. During the winter months it will transform into a hot chocolate station, offering residents warming beverages.
Since the introduction of the hydration station, Copperfield Court has seen a noticeable increase in fluid consumption among residents.
It has also become a focal point for social interaction, with residents often gathering around it and helping themselves to drinks, promoting both independence and community engagement.
“The wellbeing of our residents is always our top priority, and the hydration station has been a fantastic addition,” Eve added.
“Not only have we seen health improvements, such as fewer instances of dehydration and UTIs, but the station has also brought residents together in a social setting.”
“We also want to thank our teams in Blackpool, Frodsham, Liverpool and Dudley as well as Blackpool Tower, the Mersey Gateway Bridge, Sefton Park Palm House, and Dudley Zoo and Castle for their support and efforts in helping make this happen. Dementia is an important topic that needs to be addressed,
Purple is the colour of the Alzheimer’s awareness movement, and Home Instead’s initiative to light up these landmarks serves as a reminder for communities to come together and support those living with the condition. By shining a light on this important issue, the company hopes to inspire conversations and encourage support for those affected.
As a company dedicated to caring for older adults in their homes, many of whom are living with dementia, Home Instead aims to foster greater understanding and support for families navigating this challenging journey.
Home marks first anniversary
A ROYAL Wootton Bassett care home has celebrated its one-year anniversary with a gala evening for residents, colleagues and their families.
Residents, who dressed to impress, marked the anniversary of Anchor’s Marsh Farm Manor care home in Coped Hall with a three-course meal followed by an awards ceremony.
Both residents and staff were winners on the night. There was also recognition for Marsh Farm Manor’s regular four-legged
visitors, with Dave, Ewe and Alfie all sharing the aptly named ‘Furry Friend Award’.
Home manager Marie Cranfield said: “The evening was everything I hoped it would be and more. Seeing so many residents, along with their families, and colleagues at the event was just so magical for me.
“My team worked incredibly hard to ensure it had the best chance of being a success, and I’m glad it paid off. Roll on our two-year anniversary.”
Blackpool Tower
The Care Quality Commission –where next as we approach 2025?
By Neil Grant Introduction
It is fair to say that 2024 has been CQC’s annus horribilis.
The botched roll out of the Single Assessment Framework is without doubt the single most catastrophic failing on CQC’s part since it was created in April 2009.
In July 2024, Wes Streeting felt obliged to state publicly: “It is clear to me the CQC is not fit for purpose.”
Since then, a new chief executive has been appointed, Sir Julian Hartley, who is due to start on December 2. His task is enormous given the widespread operational failings across the organisation but if I were him, I would start by reading the Regulators’ Code.
The Legislative and Regulatory Reform Act 2006
This is a little known piece of legislation which provides mechanisms and safeguards for registered providers and managers.
The LRRA 2006 codified the principles of good regulation and introduced the Regulators’ Code. CQC is subject to both the LRRA and the Regulators’ Code.
Fundamentally, the LRRA and the Regulators’ Code are designed to ensure that regulation is conducted in a collaborative way.
To achieve this intention of Parliament, regulators like CQC should be open and receptive to complaints or feedback about how they have carried out their functions.
In my experience, CQC has is not open and receptive to complaints or feedback, particularly in relation to its inspection and assessment functions. It rarely apologises for its regulatory failings and typically is dismissive of complaints and overly defensive.
The principles of good regulation
Regulatory functions should be conducted in a manner which is (1) transparent, (2) accountable, (3) proportionate, (4) consistent and (5) targeted only at cases in which action is needed.
Neil Grant
If CQC were to adhere to these principles, it would be an outstanding regulator.
As it does not adhere to them in many instances, it is a failing regulator.
The Regulators’ Code
CQC is supposed to take into account the Regulators’ Code “when developing policies and operational procedures that guide their regulatory activities.
Regulators must also have regard to the Code when setting standards…” I have never seen CQC refer to the Code, other than when replying to correspondence from me when I have raised the Code in particular contexts.
The following sections of the Regulators’ Code are particularly relevant to the work of CQC:
“2. Regulators should provide simple and straightforward ways to engage with those they regulate and hear their views
2.1 Regulators should have mechanisms in place to engage those they regulate, citizens and others to offer views and contribute to the development of their policies and service standards
2.2 Regulators should provide an opportunity for dialogue in relation to the advice, requirements or decisions, with a view to ensuring that they are acting in a way that is proportionate and consistent.
2.5 Regulators should make available to those they regulate, clearly explained complaints procedures, allowing them to easily make a complaint about the conduct of the regulator.
2.6 Regulators should have a range of mechanisms to enable and regularly invite, receive and take on board customer feedback, including, for example, through customer satisfaction surveys of those they regulate ...
6. Regulators should ensure that their approach to their regulatory activities is transparent
6.1 Regulators should publish a set of clear service standards, setting out what those they regulate should expect from them ...
6.4 Regulators should have mechanisms in place to ensure that their officers act in accordance with their published service standards, including their enforcement policy.”
Clear Service Standards
CQC should publish a Code of Conduct for Inspectors but it does not have one available as far as I am aware.
In contrast, Ofsted does have such a Code of Conduct which covers both inspectors and providers.
There should also be clear service standards around timescales for issuing draft inspection reports and dealing with factual accuracy responses, as well as all the other statutory processes CQC is obliged to follow.
Having clear service standards in place would promote accountability, transparency and consistency.
Conclusion
CQC’s senior management needs to transform the organisation’s culture to ensure its regulatory activities are carried out in a collaborative way that promotes the principles of good regulation. I will be writing to Sir Julian Hartley enclosing a copy of the Regulators’ Code. I hope he reads it.
n Neil Grant is a Partner at Gordons Partnership Solicitors.
need to raise our voice and unite
AS I write this, the backlash against the Government’s increase in employer’s National Insurance payments, announced in the Budget, is growing louder.
For once, social care is being highlighted because of a realisation that the sector will be hit hard by this extra cost.
It will hit investment and recruitment, stifle pay and could well result in loss of care provision at a time when the Government says it wants more care in the community.
It may be that the government relents and reverses the NIC increase in some cases. It is also under pressure from GPs, hospices, charities and children’s nurseries, who will be adversely affected.
I suppose whatever the outcome, the big question must be, why did this happen?
This remains a new administration and we maybe have to cut them some slack, but it does seem somewhat naive for the Government to fail to see the impact this would have. Surely there is enough political know-how, not to mention common sense, in the Government for someone to flag up that an NIC increase would hit
those least able to absorb it far more than those who can.
Does it betray, as I fear it does, a lack of understanding and awareness?
Clearly, I can only speak for social care, but I have long believed that politicians have only a scant grasp of how social care works, how it is delivered and by whom.
It isn’t a sexy subject and politicians don’t see it as a vote winner, so I suspect most don’t give it any thought.
Let’s face it, most of the population don’t have the slightest idea about social care until they or a loved one need it and then the scales fall quickly from their eyes as they realise it isn’t part of the NHS, for the most part it isn’t free and it is provided by the private sector and charities.
The country is divided into those who have had need of homecare or a care or nursing home and those who have not and remain blissfully ignorant. Maybe it is me that is naïve and must accept that the Government knew full well the impact a rise in NIC payments – and the increases in the National Living and National Minimum wages –
would have, but didn’t care. They have, after all, a stonking big majority and need not fear any measures being voted down. We have to hope that there is a change of heart but our experiences so far – over the axing of the cap on care costs and cutting winter fuel payments – do not suggest that a U-turn will be coming swiftly. If that is the case, then social care is in for more of the same from this government as from the last few. What the furore has done, almost inadvertently, is bring social care providers together, to protest. We have seen from the petition calling on the Government to reverse the increase and from the #ProvidersUnite campaign that the sector’s voice can be heard louder when it speaks together. We don’t do it often enough and this strengthens my call for the sector to have fewer disparate bodies and to somehow unite behind a single organisation to represent our interests and speak for the sector. I passionately believe that is the best way forward.
This latest row has certainly brought out some strength of feeling, perhaps because it is so
disappointing that, so early in a new Government’s tenure, we have been so badly let down.
Many fear that these cost increases will drive them from the market whilst others are calling for action to force a change of heart.
It is difficult for social care to come up with actions that might sway politicians, without impacting upon the care we provide to the vulnerable.
One avenue would be a mass withholding of CQC registration fees that, whilst not bringing the country to its knees, would demonstrate a strength of feeling to Government without harming anyone.
To achieve that we would need 100 per cent agreement, as it would be pointless half of care providers withholding their fees and half paying up.
As in this, as in our future success, we would need to see some unity. Going forward we need to raise our voice and make our case as one.
Just a few weeks in, it looks like this Government, like many before it, is going to take some persuading that social care is vital and deserves its support rather than measures that will harm it.
Virgin Money
Virgin Money is the trading name of the previously well established Clydesdale Bank and Yorkshire Bank brands in the UK.
Our Health and Social Care sector team plays an increasingly important part of the Virgin Money business and is now the largest sector that the Business Bank finances and supports. The team, led by Derek Breingan, has grown to a national team of 22 colleagues dedicated solely to supporting customers who invest and operate in this market. Our focus is on ensuring that the sector is specifically supported by the bank in order for customers to continue to be viable, sustainable, valued now and into the future. Not only has the team has become well known as the go-to main stream provider of development funding for new care home developments, we have also made significant investment in businesses across sub-sectors including specialist care (both adults and children), childcare, dental as well as the growing success of our new healthcare real estate investment lending. Our key USP is that all deals, regardless of size, sector or sponsor, are transacted and managed by the same specialist team, offering seamless named face to face relationships which is hugely valued by our customers and the professional market.
NGA Care
NGA Care are a leading Independent, client focused, care home brokerage specialising in the buying and selling of healthcare businesses and care homes.
Founded by Nick Greaves, who has over 20 years’ experience at the forefront of business sales and an exemplary track record, having successfully negotiated and completed more than 150 care deals in recent years. These transactions range from care complexes with over 100 beds, specialist care facilities and boutique family run care homes through to homes that have ceased trading, development land and luxury turnkey new builds. As independent care home brokers, we work with national, regional and independent care operators; Investors, new entrants, Insolvency Practitioners and banks; to facilitate swift, confidential transactions with the objective of securing the best deal for our clients. We would love to hear from you to discuss your business objectives and explain how NGA Care can assist with achieving your goals.
Fulcrum Care
We stand at the forefront of revolutionising care quality and operational excellence within the care home sector. Founded with the noble ambition to enhance the lives of those residing in care homes, our mission transcends mere support—it’s about instilling peace of mind for owners, families, and caregivers alike.
With a comprehensive suite of services spanning responsive interventions, proactive strategies, and futuristic technologies, we are not just consultants; we are a beacon of hope and excellence in the care sector, dedicated to ensuring that every night, families can rest a little easier knowing their loved ones are in capable hands.
Fulcrum Care elevate the standards of nursing and care homes through bespoke consultancy services, focusing on the nuances of regulations and the operational excellence of care facilities across the United Kingdom. Our expertise lies in transforming challenges into opportunities for improvement, ensuring that each home not only meets but surpasses the expectations set by regulatory bodies. Through a tailored approach, we conduct thorough audits, provide interim management solutions, and offer strategic advice to remedy any compliance issues.
Orta
Orta, simplifies rotas, payroll, staffing and recruitment.
Designed by experts in care, for care leaders. Orta makes it easy to manage rotas, holidays and hours worked, whilst seamlessly helping to recruit and manage compliance of staff onboarding and training.
Even filling last-minute shifts with your team, is just a click away. Need extra help? Orta connects you with temporary staff tailored to your exact needs.
And if you find the perfect fit (which we’re confident you will), you can bring them on board permanently at no additional cost - all through Orta.
Advertise your permanent vacancies with Orta, which matches candidates to your specific requirements. You can even try them out for a few shifts to make sure it’s the perfect fit.
If it’s not seamless and simple, it’s not Orta. Join the revolution - rota reimagined with Orta.
Fusion
Still using paper based systems to manage aspects of your care business? Yes you might be able to manage that way, you’ve always done it that way, is there a part of you that can’t face changing, not to mention the perceived upheaval, time, investment and training required to change.
The thing is, switching to Fusion is none of those things, and once you’re up and running you’ll know for sure your data is safe and compliant whilst your business runs more efficiently. Fusion is for care providers who strive to achieve the best care and the best working practices.
Capture relevant information such as resident/staff details in the most simple time efficient way. Manage your documents to ensure that information is dealt with logically. Avoid duplication of Care Plans and using handwritten timesheets that need to be manually inputted into a payroll system. Streamlining, optimising and automating certain internal processes will reduce delays, human error, red tape, and the complexity of certain manual care and administrative processes as well as relieving the stress of the inspectors visit.
Software for care for people who care.
Required Systems
An on-line, cloud-based system giving you instant access to the most up-to-date procedures and forms required, and an easyto-use audit tool to help evidence compliance with the new CQC Key Questions and Quality Statements for England.
Auto updates and you can allow staff access and see who has used it.
Managing director Peter Hawkins said: “The seventh annual Caring UK Awards are an amazing chance to recognise the dedication, hard work and the skills of the people that make the sector a truly centre of excellence in the UK elderly care sector.
“Congratulations to all those recognised for their award in an often-overlooked key sector of society.”
The 2024 Caring UK Awards take place at the Athena in Leicester on Thursday, December 5th. A full round-up from the spectacular night will feature in the January issue of Caring UK magazine. For more information visit www.caringukawards.co.uk
Emotional intelligence and culture
By Samantha Crawley
CREATING a culture based on EI within care homes and adult social care is fundamental to fostering compassionate, safe, and effective environments for everyone.
EI means recognising and understanding emotions. In care settings, this ability can significantly enhance relationships, communication, and decisionmaking, leading to improved wellbeing for the people who live and work in care.
At the heart of a healthy culture, is the need for integrity and vulnerable leadership, where leaders openly acknowledge their own fallibility, playing a crucial role in setting the tone for a psychologically safe workplace.
Leaders who admit to mistakes and are transparent about what they are learning, fosters an environment where people feel empowered to do the same.
This openness helps dismantle hierarchical barriers, encouraging team members at all levels to voice concerns or suggestions without fear of retribution or judgment.
By being upfront about their own limitation’s, leaders create a culture in which no single individual assumes they hold all the answers.
This collaborative spirit is critical in care homes and adult social care, where the well-being of the people often requires multi-faceted solutions and collective wisdom.
When leadership lacks integrity or allows behaviours that contradict the organisation’s values, the entire culture suffers.
A care home may have values like dignity and respect written on paper, but when leaders turn a blind eye to anything that undermines these principles – such as a team member whose actions do not demonstrate them being a team player or does not do the right thing, the impact is profound.
This (lack of action) can signal to the team that such behaviours are acceptable, leading to a gradual erosion of trust, morale, and care standards.
Listening and feedback are vital components of emotionally intelligent leadership.
Care home leaders who actively seek feedback from the people who live and work there, as well as care partners, families and professionals, demonstrate that they value diverse perspectives.
Listening fosters trust, particularly when leaders act upon the feedback provided. We hold monthly ‘Lessons Learned Labs’ whereby the leaders share lessons from safeguarding, complaints, mistakes and good news with the whole organisation.
A healthy culture means that the “right thing” happens when leaders are not physically present. In adult social care settings, this means that people, driven by an emotionally intelligent and values-driven culture, will naturally make decisions that prioritise the well-being of the people, even in the absence of supervision.
This self-regulating culture is a testament to effective leadership, as it shows that the leaders have successfully empowered their teams, cultivated trust, and embedded the organisation’s values into everyday practice.
I wrote the piece below sitting in a conference this month, listening to leaders speaking about culture in care and how I needed to reflect on this:
Trust the culture as you grow by the day, Trust that the culture will lead the way,
Trust the culture to support and to guide, Trust the culture for vision and pride,
But to trust in the culture means you must lead strong and lead tough,
You must be decisive when the going gets rough,
When a bad hire makes waves and creates disdain and dis-ease,
You must respond to this quickly and remove them with ease,
To rely on the culture, means you can’t people please,
You may not make friends and people may leave,
But to rely on the culture requires tenacity and grit,
So that the culture is clean, and the people’s hearts fit,
The key is the people who hold culture at their core,
So that the business grows stronger and that we all know what for.
SJC 17.10.24
There is a famous quote in the book School Culture Rewired by Steve Gruenert and Todd Whitaker: “The culture of any organisation is shaped by the worst behaviour the leader is willing to tolerate.”
n Samantha Crawley is the CEO of Bracebridge Care and director of the Outstanding Society.
The OS is a Community Interest Company, free to all providers irrelevant of their rating.
It is a platform to share and celebrate best practice, help others to improve and promote careers in social care.
Please contact Sonia – info@ theoutstandingsociety.co.uk for more information or follow the links below:
Samantha Crawley
Erika follows in Madonna’s footsteps to strike a pose
A 99-year-old dance lover has spoken of her ‘excitement and joy’ after she teamed up with a professional tutor for a routine based on Madonna’s flamboyant 90s disco hit Vogue.
Great grandmother Erika Pillman, who lives at Colten Care’s Avon Reach in Mudeford, Dorset, had a ‘wish come true’ at a private lesson in the Mad4Dance school in Christchurch with principal Julie Laming.
The experience was arranged by the care home’s companionship team after they learned Erika, a former fashion model born in Germany in 1925, would love to go dancing again.
“Vogue by Madonna was perfect as Erika likes to do lots of poses,” said team member Pauline Lawrence. “In the days leading up to the lesson, we discussed what dress she should wear.
“She was undecided at first but then chose one that was just right. She also enjoyed selecting her jewellery and making sure she would feel comfortable in her shoes.
“As we prepared, we all shared in Erika’s excitement that what was going to happen would make a wish come true for her. She was smiling so much.”
On the day, Erika and Pauline
travelled by Colten Care minibus to Mad4Dance where they were greeted by Julie and her team.
Four generations of Erika’s family were present, as lending support were daughter Anna Farr, granddaughter Julie Nolan and great granddaughter Sharna Pearce.
“The minute I saw the dance teacher I felt at ease,” said Erika. “As we started I was able to express myself and feel the freedom of dance. I wanted the teacher to see what I could do. It was amazing to dance in this way.”
“Of course it all went too fast but I now have some fantastic
memories to cherish.”
Asked for her advice to young dancers, Erika added: “I would always advise young people to have a go and just dance. I haven’t ever been a professional, I just love music and movement.”
Julie Laming said: “Erika was so much fun and a complete inspiration to teach and spend time with.
“Enabling her wish to have a private dance lesson using Vogue to come true was a complete honour and pleasure.
“Erika’s strong spirit and appreciation of how dance is so good for the soul was a powerful reminder to all of us.”
Advertiser’s announcement
Residents and staff at a Braintree care home were eager to welcome back their friendly four legged friends following the success of last year’s visit. Horses Louis, Django and Teddy arrived with their handlers to greet residents at RMBI Care Co. Home Princes Edward Duke of Kent Court, which supports older people with residential care and residential dementia support. “Our residents were so excited to see the horses, many of them remembered their visit from last year,” said Sophie George, the Home’s activities coordinator, who helped to organise the visit.
Future proofing the care environment with Legrand Care’s Smart Messaging Solution
COMMUNICATION remains key in the fast-evolving world of healthcare.
In an era of smart messaging and wireless technology, Legrand Care has been at the forefront of transforming the care sector with technological innovation for more than four decades and continues to offer sector-leading solutions, focused on greater efficiency, flexibility and future proofing.
Our suite of smart and connected products supports care workers in demanding environments requiring the highest standards.
Legrand Care puts residents and patients first by supporting their carers with the tools to transform lives and provide next level care.
Here’s how Legrand Care’s Smart Messaging Solution has revolutionised care home operations by providing an integrated nurse call reporting dashboard. Harnessing cloud technology for enhanced efficiency, the solution enhances operations by delivering nurse call alerts directly to mobile devices.
It enables comprehensive data analysis across an entire estate of
nurse call systems, regardless of geographical location.
The cloud software enables seamless remote and automated data reporting, to review performance and efficiency metrics.
Your team remains connected, focused and increasingly effective.
Are your care staff regularly on the move? Legrand Care’s Smart Messaging Solution — built around a cloud-powered App that can be linked to Care
Planning software — delivers calls directly to smart devices without disrupting resident or patient care. Rapid response times improve, resources are redirected with greater efficiency and teams stay connected.
Legrand Care’s industry-leading Smart Messaging Solution — like all of our Nurse Call solutions — is designed to be future-proof, offering a powerful combination of efficiency, safety, and adaptability and meeting the Health Technical Memorandum (HTM 08-03)
standards.
This ensures that healthcare providers can stay ahead of the curve, adapting to changing regulations and technological advancements with improved experience, quicker response times and efficient resource allocation — boosting CQC ratings. Our Touchsafe Pro wireless Nurse Call system is another tried and tested example of technology and productivity creating truly connected care home environments.
If you are looking for a quick set-up, reduced installation costs, efficient performance and a dependable connection, then our Touchsafe Pro is the solution you require. It minimises disruption, maximises efficiency and ensures your team is in the right place at the right time — every time. Utilising cloud-based insights and wireless technology, Legrand Care Nurse Call solutions enhance communication along with offering care facilities the required tools to provide the highest quality of care possible.
Visit www.legrand.com/legrandcare/ or call 01670 352371.
Erika Pillman at Mad4Dance in Christchurch with principal Julie Laming.
Group takes on Yorkshire homes
CARE UK has taken over the leadership and management of six care homes in Yorkshire, formerly operated by Springfield Healthcare.
The management contract came into effect in October and includes six properties.
They are:
n Chapter House, Beverley n Chocolate Works, York n Harcourt Gardens, Harrogate n Mayfield View, Ilkley n Seacroft Grange, Leeds n Seacroft Green, Leeds
Through the management of the former Springfield homes, Care UK welcomes almost 600 new colleagues and 528 additional beds to meet a variety of needs, ranging from specialist nursing care to residential and dementia care. In addition to the care support provided, several of the
homes offer accommodation for more independent senior living.
Chief executive officer Andrew Knight said: “I am very pleased to welcome Springfield colleagues,
residents and their loved ones to the Care UK family.
“I
and one we will continue to prioritise in ensuring residents are supported to live fulfilling lives.
“This venture marks an exciting expansion into a new area of the country for us and we believe the quality and calibre of these homes aligns perfectly with the Care UK brand. We are looking forward to getting to know the residents and their local communities as well as supporting and developing our new colleagues.”
With the addition of these homes, Care UK now operates 164 homes across England, Scotland and Wales.
Karen Seabrook, operations director of Care UK’s Central Division will take responsibility for the ex-Springfield homes with the support of Amanda Holland, who is moving to the role of Yorkshire regional director.
The
The
Firm aims to become 50-strong
A NEW home care business in Stoke-on-Trent has set its sights on becoming the leading provider in the area.
Businesswoman Lily Man recently set up SureCare Stokeon-Trent and the company has just secured its registration with the Care Quality Commission.
It means that Lily and registered manager Michelle Blunt can now provide a complete range of regulated and non-regulated home care services to people in Stoke, Newcastle-under-Lyme, Hanley and Tunstall.
The company is based at Trent House in the city.
The pair have already recruited a senior care worker and two further care workers and expect to grow their team to 50 within the next 12 months to meet the needs of local people which they anticipate will be a mix of private paying and local authority clients.
Lily was inspired to launch her own business after being cared for by her family when she had a chronic health condition.
Before moving into the care sector, Lily had a successful career in financial services.
She said: “I am delighted to welcome Michelle to the SureCare team.
“She has a wealth of experience, great local knowledge and shares my drive to deliver high quality home care to people in Stoke, Newcastle-under-Lyme, Hanley and Tunstall.
“We have spent the last couple of months putting in place all our systems and processes and we are now starting to onboard clients.
“We can offer full domiciliary care packages as well as non-
regulated services such as cleaning, shopping and helping clients to continue living as independent a life as possible, for example attending functions and other activities.
“We are there not only for the client, but also for the wider family, such as allowing a son or daughter to focus on spending quality time with a parent while we take care of the day-to-day requirements.
“I want SureCare Stoke-onTrent to be known for providing great care, the best possible
communication, innovation and, where appropriate, using technology to enhance a client’s experience.”
Michelle, who joined SureCare Stoke-on-Trent earlier this month, previously worked for another national home care provider in the region for over 10 years rising to the position of general manager.
She added: “I am excited to help Lily establish SureCare Stoke-on-Trent as the leading provider of home care services.
“We are passionate about reaching out to clients across the whole of our area, ensuring that everyone can access the best possible care no matter where they live.
“There is an older demographic in Stoke and the surrounding areas with many people having previously worked in industries such as mining, potteries and steel. We are also looking forward to creating jobs in the area and are looking for care workers with the same passion to deliver true person-centred care.
“We want SureCare to be the go-to company for all your home care services.”
Specialist advises on sale of group’s care home assets
KNIGHT Frank has advised Country Court on the sale of a portfolio of three care homes for circa £50m.
The transaction includes the sale and leaseback of Hermitage House, a luxury care home in Kettering Thrapston, Northamptonshire, which offers residential and specialist dementia care.
The state-of-the-art care home, which opened in March 2023, offers a cinema, a pub, salon and a range of communal spaces. Country Court has signed a 35-year lease to continue to operate the asset.
The transaction also includes the sale of two care home developments with planning consent in place. In a forward funding structure, an undisclosed fund has acquired a state-of-art care home in Chippenham and a care home in Lincoln, with Country Court retained as the long-term operator.
Joe Munro, associate at Knight Frank, said: “Country Court has an established reputation for excellent care provision in best-
in-class facilities. We are proud to have supported the business in this landmark transaction to support its future growth.”
The transaction has been undertaken to raise capital to support Country Court’s continued expansion across
the UK. Founded in 1983 by Roshan Bogha and current chairman, Abdul Kachra, the operator opened its first care home in Holbeach, Lincolnshire, and today operates 47 homes caring for thousands of people across the UK. The family-owned business has an ambitious expansion programme for the next five years.
Al-Karim Kachra, CEO of Country Court, added: “The sale of these homes underlines the quality of our care home assets, which are designed to deliver best-in-class residential and specialist dementia care in a luxury environment.
“This is a significant milestone as we seek to unlock further capital to open more care homes and support more people across the UK.”
Ground-breaking ceremony takes place for operator’s second scheme in region
A GROUND-breaking ceremony has taken place to celebrate commencement of work at a new extra care development in Oundle, North Northamptonshire. Housing 21 was joined by representatives from Deeley Construction, Oundle Town Council, North Northamptonshire Council, Saunders Boston Architects and Osbornes Quantity Surveyors.
The development will comprise of 65 one and two-bedroom apartments for people over the age of 55, with the assurance
of an on-site care team for residents if and when they need it. Residents will have an option to purchase a property through shared ownership or rent.
The development is being delivered with grant funding from Homes England. It will be Housing 21’s second Extra Care scheme in the area, the first being Imperial Court in Rushden which was recently acquired from Midland Heart.
Peter Smith, delivery development manager at Housing 21, said “We are excited to
work with Deeley Construction to deliver this new Extra Care court in Northamptonshire and I am confident it will be a flagship development of this type showcasing the very best that extra care living has to offer.” Residents can look forward to benefitting from a wide range of communal facilities, including a residents’ lounge, activity room, guest suite and assisted bathing suite. Additional facilities will also be available for use by the wider local community including a restaurant and hair salon.
The scheme is scheduled to open in Spring 2026. Steve Turner, construction director at Deeley Construction, said: “Our partnership with Housing 21 continues to deliver high-quality developments which have a positive, lasting impact on the communities they serve.
“This is our sixth project with Housing 21 and we’re proud to be creating this flagship extra care scheme which will provide important new homes for people in Oundle and North Northamptonshire.”
Hermitage House in Kettering Thrapston.
SureCare Stoke-on-Trent’s Lily Man with registered manager Michelle Blunt.
Montane Care continues to grow its healthcare team
MONTANE Care is excited to announce the addition of Jason Payne to our team as a Healthcare Agent.
As Montane Care continues to grow, Jason’s arrival brings fresh capacity, ambition, and a commitment to the core values that drive our mission to provide exceptional service within the care sector.
With the core team, led by Anthony Rae, Jason will help Montane Care uphold its commitment to delivering bespoke services tailored to meet the unique needs of both current and future clients.
Our approach is rooted in passion, expertise, and a proven track record in healthcare, allowing us to provide a reliable, impartial service founded on deep industry knowledge.
About Montane Care
Montane Care offers a personalised service that puts the specific, individual needs of our clients at the forefront of our approach.
With more than 25 years of experience, we prioritise building long-term relationships rather than transactional advice.
Our expertise covers all aspects of healthcare, including residential and nursing homes, services for adults with disabilities, mental health organisations, domiciliary care, and supported living.
We understand the complexities of buying, selling, and refinancing healthcare businesses, and we offer a professional, diligent, and
About Montane Finance
Montane Finance is an independent advisory business dedicated to providing transparent, market-leading finance solutions for the healthcare sector.
We specialise in partnering with ambitious
healthcare operators to identify the most suitable financing options at competitive terms. With national reach and unparalleled lender relationships, Montane Finance ensures support from introduction through to transaction completion.
Our expertise in the healthcare sector allows us to add commercial value throughout the funding process.
Client testimonials
“Working with Scott and the finance team has been an absolute pleasure, they understand the care market making the whole process much easier. Additionally, Scott was only ever a phone call away should we need anything. We’re delighted to have developed this relationship with Montane and will certainly be using them again as our group continues to grow.”
A. Wood, Wood Care Group
“I have known Anthony for many years and had no hesitation in allowing Montane Care to sell our business. In a short period of time Anthony found multiple buyers during an intense period of restrictions during Covid19 and successfully negotiated a sale. I would recommend the company due to the professionalism and reliable service, without your help this would not have been possible.” Call Anthony Rae on 01257 460270 or 07546 932811 or email anthony.rae@montanecare.co.uk
confidential service tailored to meet each client’s unique goals.
Building for the future
MEMBERS of Avante’s executive team, along with the chair of the Board of Trustees and chairs of the Board sub-committees, gathered on the site of a new Avante Care and Support care home in Westgate-On-Sea, to celebrate the commencement of its construction.
The event marked a key milestone in the development of this modern care facility, which will provide vital services to the community.
Chris Francis, Avante’s director of property and development, said: “We are delighted to see how the project is progressing. It’s our first new care home for more than 10 years and is an important step forward in our strategic growth ambitions.
“It has been made possible by the excellent partnership working with the project team and we look forward to the home opening its doors to new residents in early
2026.”
The new 70-bed facility will offer state-of-the-art amenities designed to support the needs of residents. In addition to highquality care, the home will feature interior designs inspired by local Kent themes, balcony terraces, and a variety of internal amenities aimed at enhancing residents’ daily lives.
The construction of the care home is set to have a positive impact on the local economy, with the creation of between 50 and 100 jobs during its development and operational phases.
Avante Care and Support is working alongside Lawrence Baker, a specialist care home contractor, RDT Architects, and Ridge and Partners LLP as project managers to bring the facility to life. Members of the project team were all part of the celebrations
Company facilitates £17m loan to fund new Thurnby home
PUMA Property Finance has facilitated a £17m loan to Cinnamon Luxury Care to deliver a new 73-bed care home in Thurnby, Leicester.
This marks the first loan Puma has provided to Cinnamon Luxury Care and will help support the significant shortfall in care homes in the local area.
The loan will convert an existing brownfield site in Thurnby to deliver the new facility which includes 10 care suites.
These will provide a bedroom with ensuite wetrooms and their own separate living room and kitchenette area.
Tony Throp, director and head of healthcare at Puma Property Finance, said: “We are delighted to support best-in-class care operator Cinnamon Luxury Care on this new home.
“This marks our first loan to the group and will help to address the significant shortfall of quality care homes in the Thurnby area, in particular given the majority of existing stock is 20-to-30 years old.
“With just 14,500 care beds having been delivered since 2020, there is still a huge need to deliver new, quality care homes
Advertiser’s announcement
that can help support the ageing population. We’re looking forward to working with Cinnamon Care Group and building on this relationship in the future.”
The new home will target an EPC A rating and will comprise a traditional build with precast concrete planked floors, alongside a brick and cladding façade.
With ensuite wetrooms as standard, it will include amenities such as dining and sitting rooms, a cinema, private dining, a hair salon and café.
Stuart Norris, commercial director at Cinnamon Luxury Care, added: “We are excited to work with Puma Property Finance on this first project together, developing our next new care home in Thurnby, Leicester.
“There continues to be an urgent need across the UK to deliver good quality care homes and developing this existing brownfield site in an area that has a significant shortfall in care beds will go one step towards addressing this need.”
Construction is set to begin in December and the home is expected to reach practical completion in August 2026.
How Loopeli is transforming life at Windlesham Manor
AT WINDLESHAM Manor we’re proud to be the first care home in the UK to pilot Loopeli, a simple video call system that’s changing how we support residents, families, and staff.
Boosting independence and freeing staff time
Loopeli is so easy to use that many residents can make video calls independently, which has been empowering for them.
It’s also freed up valuable time for staff, letting them focus on other care tasks.
Strengthening family connections
Families have shared how Loopeli has helped them feel closer to their loved ones.
For many, regular calls have deepened their relationships, and some say they’ve rediscovered the person they remember.
It’s especially special for residents to see grandchildren or loved ones who live abroad – a priceless connection.
Improving doctor visits and care decisions
One of the most practical uses of
Loopeli has been during doctors’ visits and clinical consultations.
Families can join these appointments in real time via video call, ensuring they stay informed and involved.
This has reduced misunderstandings, as staff no longer need to relay information.
It’s also been a game-changer during best interest meetings, allowing family members to join discussions instantly when decisions need to be made.
Supporting communication and wellbeing
Loopeli has helped with language barriers too, allowing families to interpret or translate when needed.
This has made communication effortless and inclusive.
For some residents, the ability to connect with family has reduced the need for calming PRN medication, particularly in the late afternoons, promoting peace of mind and well-being.
A vital tool, not just another app
Initially, some staff were hesitant, but they quickly saw how Loopeli makes their jobs easier.
We’ve since purchased extra tablets, so more residents can benefit.
Confidence in CQC reporting
Loopeli has also supported our annual provider information return (PIR) to the CQC, helping us meet Key Lines of Enquiry (KLOEs) around communication, family involvement, and person-centred care.
A big difference
At its core, Loopeli has opened up residents’ daily lives, connecting them to the people who matter most.
Whether it’s joining a medical consultation or seeing family across the globe, Loopeli has transformed care in our home and made a meaningful difference.
I’d recommend it to any care home looking to enhance communication and connection.
Peter Granstrom Registered manager for Windlesham Manor
Forbes helps homes navigate rising costs
AS THE economic crisis continues across the UK, care homes can find themselves facing acute pressures.
The unprecedented rises in energy costs will now combine with the increase in National Insurance contributions and a higher minimum wage.
This will impact staffing budgets and leave many care providers grappling with how to balance rising operational costs whilst maintaining the quality of care that their residents deserve.
In this challenging financial climate, efficient budgeting and resource management have never been more critical for the sector.
Forbes Professional understands the pressures facing care homes today.
Providing laundry and warewashing appliances to care
homes across the UK, we strive to be a trusted partner in helping care homes to navigate the challenges of delivering essential services.
Our flexible, all-inclusive contracts enable clients to access
highly energy and water efficient equipment without the burden of costly upfront payments.
Our simple monthly payment structure makes it easier to budget and forecast long-term, offering peace of mind in an era of rising unpredictability.
In addition to our competitive pricing model, our award-winning service support is included at no extra cost for the life of the contract.
This means no unexpected repair bills or downtime, ensuring that laundry operations run smoothly so that care operators can focus on delivering the best care to residents.
With installations included as part of our service, we provide a comprehensive, hassle-free solution that saves both time and money.
As care homes plan for the future, it is essential to scrutinise contracts and operational costs, especially for high-use areas such as laundry facilities.
If your current laundry contract is due to end in 2025, now is the time to consider how Forbes can help you reduce costs whilst maximising efficiency.
We offer complimentary site surveys to identify your unique needs and discuss tailored solutions that support your financial and operational goals. By aligning with reliable service partners, care homes can also take a proactive step towards managing budgets and ensuring the seamless operation of an essential service.
Enquiries: Call 0345 070 2335, email info@forbes-professional.co.uk or visit forbespro.co.uk
Gompels drops prices on essential products
AT Gompels we are committed to supporting your business with quality products at even better prices.
This Christmas we are excited to announce that we’re dropping prices on lots of items, including gloves, paper towels and a wide variety of other essential supplies. It’s our way of helping you save more while maintaining the standards you rely on.
In today’s fast-paced world, efficiency and reliability are key when it comes to sourcing essential supplies for your business. Gompels prides itself on being the trusted supplier to thousands of UK care homes, ensuring your operations run
smoothly with minimal disruption.
Whether you need PPE supplies, janitorial products, or bedding and towels, Gompels
offers a comprehensive range of more than 3,800 high-quality products, all at competitive prices.
What sets us apart is our commitment to providing nextday delivery on 98 per cent of our stock, ensuring that you never run out of crucial items when you need them most. We understand the importance of flexibility, which is why we offer an easy price comparison service to help you identify costsaving opportunities across your essential supplies.
Our expert team is always on hand to provide personalised support, helping you navigate our extensive product range
with ease. From paper hygiene products to first aid kits, towels, bedding, and much more, Gompels has everything your care home or business needs to operate efficiently.
Ordering is simple—just visit our website at Gompels.co.uk or contact us via email or phone for assistance.
Let Gompels help you reduce costs without compromising on quality. Trust us to keep your business running smoothly, so you can focus on what really matters—delivering exceptional care and service to those who need it.
Enquiries: Call 0345 450 2420 or email sales@gompels.co.uk
Eliminating time theft with Fusion technology
TIME theft, where employees are paid for time they did not work, can be a significant drain on resources.
Having time and attendance software in place can eliminate this issue by providing accurate and tamper-proof records of employee attendance.
This ensures that care homes only pay for the hours worked, reducing payroll costs and improving financial accountability.
Accurate tracking of employee hours helps to minimise overtime costs by ensuring that staff work within their scheduled hours.
When overtime is necessary, automated systems can alert management, allowing them to make informed decisions about staffing levels and avoid unnecessary expenses.
By analysing data on staff attendance and productivity, management can identify patterns and trends that indicate how resources are being utilised.
This information can be used to optimise workforce deployment, ensuring that staff are allocated where they are needed most and that care home operations run
smoothly.
Adequate staffing levels ensure that residents receive consistent and reliable care.
Automated scheduling systems help to avoid gaps in coverage, ensuring that there is always a sufficient number of staff on hand to meet residents’ needs.
This consistency is crucial for maintaining the trust and confidence of residents and their families. The implementation of time and attendance and staffing software in care homes is not just
about streamlining administrative tasks; it’s about creating a more efficient, compliant, and compassionate care environment. By leveraging technology, care homes can ensure that they are providing the highest standard of care while also fostering a positive and productive workplace for their staff.
In an industry where the wellbeing of residents and employees is paramount, the benefits of such software are indispensable.
As the elder care industry
continues to evolve, the adoption of time and attendance and staffing software will become increasingly important.
Care homes that embrace this technology will be better equipped to meet the challenges of the future, ensuring that they can continue to provide the highest standard of care to their residents. Whether through improved efficiency, enhanced compliance, or increased employee satisfaction, the benefits of time and attendance and staffing software are clear. By investing in this technology, care homes can create a better future for both their residents and their staff.
Fusion Care Management Software provides an end-to-end solution with our suite of product modules.
Choose technology that integrates essential functions. That way you’ll have one or fewer providers for your care home technology and there’s a far better chance of maintaining data integrity.
Increased resident satisfaction
mple video calls person centred communication
Meaningful connections boosts overall happiness and well-being
Reduced isolation
Active engagement helps alleviate feelings of loneliness
Stronger family relationships
Enhances connections between families and your care home
Staff support
Saves time, allowing staff to focus more on providing quality care
Attractive to potential residents
Increases your care home’s appeal to prospective residents
FREE TRIAL
To demonstrate how Loopeli can benefit your residents, their families, and your team, we offer you the chance to try Loopeli at no cost
Loopeli takes care of everything for you. Simply select two people in your care home interested in a two-month trial, we’ll provide ready-to-use packages and handle all communication and support with their families. Read more on our website.
With a “plug-and-play” solution, Loopeli offers a customized licensing package for care providers, allowing them to play a key role in enhancing their residents' well-being starting from only £19.99 / month.
