Caring UK September 2022 by Script Media

“It is wonderful to have two local businesses supporting each other to get through challenging times.”Saint Cecilia’s has a nursing home, two care homes and a day care centre in Scarborough, a nursing home in Whitby and a care home in Pickering. It has already increased pay for its 200+ staff in recent months and now pays above the Real Living Wage, which is above the better.”wefundcampaignasrewardlikeyearssqueezedauthoritiescuts,providepricecase,verypandemic.hampers,whenhelp,”discountwithbetter.GovernmenttoNationalGovernment-prescribedLivingWage.ButMikesaidhewouldlikepaystaffmorebutneedsthetofundsocialcare“WearedoingwhatwecanandinitiativesliketheOneStopcardwearetryingtohesaid.“Weregularlyprovidebonuseswecanandstaffgiftslikeespeciallyduringthe“Butcareprovidersoperateontightmarginsandinourwerelyverymuchonthelocalauthoritiespayustopeoplewithcare.“Duetogovernmentfundingthepricethatlocalpayhasbeenandsqueezedinrecentleavingallcareprovidersusunabletorecogniseandouramazingstaffaswellwewouldliketo.“ThatiswhywecontinuetofortheGovernmenttosocialcareproperlysothatcanallpayouramazingstaff

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EXCITEMENT is building for the industry’s biggest end-of-year party, with plans in place to make this year’s Caring UK Awards the best one yet. The deadline for entries has been entended due to high demand and will now close on Friday, September 9. The awards evening will celebrate excellence throughout the industry, with trophies in 20 categories up for grabs at the glittering ceremony taking place on the night of December 1. Organised by Script Media in partnership with Caring UK and headline sponsor Virgin Money, this celebration of success will culminate in a glittering ceremony – taking place at the Athena in Leicester – where host Dean Andrews will reveal the winners. Awards include Regional Care Home of the Year, Care Employee of the Year and Activities Team of the Year. Other categories include Best Innovation in Care, Best Outdoor Environment and Care Employer of the Year. Previous winners have reported an increase in profile and positive mediaEventcoverage.directorDominic Musgrave said: “Once again we were overwhelmed with the standard of entries we have received so far from homes up and down the country.“Ifyou’ve not entered your care business yet then I would urge you to do so sooner rather than later.” To enter visit awards.co.uk/nominationswww.caringuk

Aston Villa and England goalkeeper Hannah Hampton visited the residents and care team at Four Acres in Studley. The atmosphere at the home was one of excitement, as the team were honoured to welcome the Lioness and her parents to the home. Hannah met some of the residents and team members during her visit and showed them her medal from winning the Euros. Hannah has been visiting local places in Studley to celebrate her win with the community, so the team at Four Acres were delighted to be able to welcome her into their home. The residents were overjoyed to meet her and clapped as she entered the lounges.

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Saint Cecilia’s managing director Mike Padgham said: “With the cost-of-living crisis these are difficult times and we wanted to do what we can to help our staff. “We are really pleased to be joining up with One Stop to launch this immediate bonus, followed by the discount card.

HARD-PRESSED care staff at a Yorkshire care provider are getting a helping hand to cope with the ongoing cost-of-living crisis.The Scarborough-based Saint Cecilia’s Care Group has joined forces with a local supermarket chain to introduce a discount card for its 200+ workforce. The care group’s owner says he is doing all he can to support staff but the Government needs to help social care. When staff join the company, they will receive £250 worth of One Stop vouchers, whilst existing staff are to receive £100 worth.Then they will all be able to use a discount card to get 10 per cent off in any of the One Stop chain of 17 shops.

Carer acts to fight livingcost-of-crisis

Making a real difference to your mealtimes Visit us at the Care Show, NEC Stand H40 12th & 13 October 01225www.apetito.co.uk967041 It’s hard to recruit and keep kitchen staff Agency staff are so expensive and time consuming to train Cooking meals for all our residents dietary needs is a challenge Partner with apetito for... A simple system that needs half the number of staff, and no trained chefs Delicious, great quality food and guaranteed nutrition, with over 200 meals to suit all dietary requirements Current catering challenges...

Louise and Carl’s bees produced 100 jars of honey last year and the couple are hoping to reap similar success this summer.

A BEE carer has been supplying a muchwelcomed sweet treat to residents at a careAmateurhome.beekeeper Louise Parry delighted residents at Pendine Park’s Hillbury House in Wrexham by providing them with a chance to sample the honey from her hives The care practitioner, who has worked at Hillbury and its sister home Gwern Alyn for about eight years, brought in some jars to share with them and delivered a talk on beekeeping. Louise also brought in a honeycomb frame fresh from the hive to show how the bees produce their food stores. She has been bee keeping for about five years. It was her husband Carl Rawlinson who first became interested in starting an apiary at their home in Rhosnesni near Wrexham.Louisesaid: “I was not at all keen when he first mentioned it but he went on a course to learn the necessary skills and when he got started I soon became more interested.“NowI’m as fascinated as he is about how the honey bees develop and produce such a sweet sticky concoction. It is so much more delicious than any kind of shop bought honey, a different kind of product entirely to the industrial mass distributed commercial honeys. “When I brought in the honeycomb to Hillbury people were eagerly sticking spoons in to see what it tasted like and they were completely amazed.” She said she now regularly chats about her latest bee-keeping experiences to elderly residents and fellow staff at Hillbury, and has on a couple of occasions taken in her protective bee keeping outfit to show them, including the netted headgear which residents delighted in trying on. She also has photographs of the bees stored on her phone, including a close up image of the magnificent queen bee surrounded by her drones.

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Busy bee Louise is a real honey at care home

Pendine Park care practitioner and beekeeper Louise Parry.

3CARINGNEWS At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk Training included Electronic MAR / Medication Recording Used by 1000’s of care professionals to ensure complete records www.electronicmar.co.uk “More time with residents and less time on paperwork” Call: 0117 911 3889 Web: www.electronicmar.co.uk Email: good@electronicmar.co.uk Contact us now for a FREE quotation and 20 minute product demonstration Less time paperworkwith = more time to care =Real-timeAlertsnogaps Ensure completeevidenceyourisforCQC AutomaticStock Notification 96% of our customers have a Good rating or better 22% of customers have improved from a Requires Improvement rating to Good Good Outstanding Advertising Healthcare Product Manager: Bev Green Tel: 01226 Assistantbg@scriptmediagroup.co.uk734288SalesManager: Tracy Stacey Tel: 01226 Salesco.ukcaringuk1@scriptmediagroup.734480andMarketingDirector: Tony Barry Tel: 01226 tb@scriptmediagroup.co.uk734605 ScriptPublishersMedia 47 Church Street, Barnsley, South Yorkshire S70 info@caring-uk.co.uk2AS. Editorial Publishing Manager: Dominic Musgrave Tel: 01226 Studiodm@scriptmediagroup.co.uk734407Manager: Paul Hopkinson Tel: 01226 occur.printednotcontent,toWhilstscriptmediagroup.co.ukcirculation@01226Databaseph@scriptmediagroup.co.uk734711enquiriesto:734695everyeffortismadeensuretheaccuracyofallthepublishersdoacceptliabilityforerror,orotherwise,thatmay www.caringuk.co.uk

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RESIDENTS and staff at Preston House in Glenrothes, Fife have expressed their thanks to several anonymous donors whose generous donations allowed the care home to purchase a new summerhouse. Care home residents and their families, along with the Preston House team, came together for the ceremonial ribbon cutting to celebrate the summerhouse’s opening.Itwillmake a fine addition to the home’ grounds, providing residents with a sheltered spot to relax and soak up the sunshine. With a modern design and equipped with a wide ramp, the summerhouse is fully accessible for residents, and it’s even been decked out with fairy lights to add some extra sparkle. Home manager Tracey Sayle said: “We are so thrilled to have been able to open the new summerhouse at Preston House, thanks to the generous donations from our anonymous donors. “We hope the summerhouse will quickly become a favourite spot for residents to enjoy the good weather and“Theunwind.grand opening was a lovely day for residents and their families and staff members, filled with smiles and laughter, and the sun even made an appearance too.”

Joan Gregory and Eileen Simmonds with staff from The Oaks Care Home.

Characters help care home celebrate 10th anniversary

“It has an enduring and universal appeal.”StCatherines View was officially opened as a dedicated dementia care home by the then Mayor of Winchester, Councillor Barry Lipscomb, in late spring 2012.

Mystery donors donate summerhouse to home

Friends visit show’s set

A DECADE of community care was celebrated with an Alice in Wonderland-themed party at a Winchester home. Team members at Colten Care’s St Catherines View needed no excuse to put on fancy dress and adopt the characters of Lewis Carroll’s famous fantasy story. As they mingled, chatted and danced with the Hatter, the Queen of Hearts, White Rabbit, Cheshire Cat and of course Alice herself, residents enjoyed afternoon tea in the garden. The soundtrack was a mix of pop standards and tunes from the musicals performed live on guitar, saxophone and vocals by musicians and companionship team members Lois Howard-Walsh and Naomi Rides. The 10th anniversary celebration was themed on Alice in Wonderland following a request from residents. Home manager Vanda Baker, the Queen of Hearts, cut the anniversary cake, sharing out slices to residents andShecolleagues.said:“Our Hatter’s tea party was a lovely opportunity to celebrate and we all had fun, dancing and singing along to the music. “The choice of the Alice theme just goes to show how much people, our residents included, love the story of the little girl who follows a rabbit on a great adventure.

TWO friends from The Oaks Care Home in Newtown, Powys went behind the scenes at the filming of an episode of the BBC’s Antiques Roadshow.Residents Joan Gregory and Eileen Simmonds paid a visit to the set of the hit TV programme which was being filmed at the National Trust’s Powis Castle and gardens in Welshpool.Joan,94,and Eileen, 81, who are big fans of the show, watched the Antique’s Roadshow team, including the show’s experts and presenter Fiona Bruce, uncover the fascinating stories behind valuable personal items.Thetrip was organised by registered manager Daniel Hart. He said: “We love taking our residents on exciting and fun trips around the county, and when we heard that Joan and Eileen loved the Antiques Roadshow we surprised them with tickets to watch it being filmed. It was a lovely day out and so exciting to see such a wonderful TV programme being filmed in the setting of Powis Castle.”

6) Petty Cash and Debit Cards

n Stakeholders such as CQC, local authorities, banks, lenders and relatives have more confidence in the safety and stability of the care business.

The objective assessment of risk highlights what is being done well, but also where the care business needs to improve.

n Quality assurance and governance improves.

2) Care plans These aren’t updated in good time, or when they are, they aren’t triangulated i.e. the change in the residents or service users presentation is noted in the care plan, but how that change affects their physical health, their risk of developing pressure sores, their eating and drinking, and so on, isn’t recorded.

7) Debtors

n If a risk is identified, something must be done about it.

n Supports an open and transparent culture.

Common examples of risk not being managed correctly

n The induction process is poor, or it doesn’t happen.

My Background FOR MORE than 20 years, I’ve developed care businesses, operated care businesses and successfully resolved a multitude of crisis management scenarios. Based on this experience, I’ve thought at length about what could make a significant difference to the sustained success of a social care business, especially for small care groups and stand-alone providers. There are a number of factors, but for me, the single most important one is effective risk management Some might read this and say what about care delivery? What about occupancy and weekly hours? What aboutThosestaffing?areallimportant. But a care provider that doesn’t assess the risks in all areas of the business and doesn’t put measures in place to reduce or remove the risks, will always be compromised to a greater or lesser extent. Whether you’re caring for an 85-year-old with advanced dementia, or a 37-year-old with a spinal cord injury, or dealing with more competitors, risk is everywhere. The key is how you identify and counteract all risks. If you get that right, everything else falls into place.

If you’d like advice on how to start mitigating and managing risks on both the care side and the business side of your care business, please contact us on 0330 133 5720 or enquiries@ careideals.com or contact us via our website at www.careideals.com

Risks can change frequently and must be reviewed on a regular basis. Depending on the issue at hand, the review could be weekly, every two weeks, every month, etc. n Identified risks must be accurately and comprehensively recorded.

Benefits of managing risk correctly n Minor issues are ‘nipped in the bud’ well before they become a significant problem.

n The early identification, analysis and on-going management of risk, will promote a safer and more stable care business.

A care home doesn’t have systems or checks in place to monitor residents’ funds, the petty cash or when a resident’s ATM or Debit card is being used. This lack of control can result in money ‘disappearing’.

n The care business will be safer, more stable and more robust on both the care side and the business side. Once the systems are in place to support risk being managed correctly, a care business has more time to focus on care delivery, staff culture, quality assurance and the profitability of the service. And they’ll never again have to worry about a poor CQC inspection. I’m hoping that a few care providers will be able to use the info in this article to manage risk better. If more than a few make changes, that’s brilliant! and

Key principles of risk management

I don’t list the above to criticise care providers. They’re merely examples of what I’ve seen many times. At first glance, these examples seem minor, but without effective risk management, they can become significant problems.

5) Communication Not keeping staff informed, and not thanking staff for their efforts. Because of this, morale and staff retention are negatively affected.

4) Staffing There is a significant shortfall of care staff across the industry. Despite this, many care businesses don’t change how they try to recruit staff, or where they advertise, and they don’t focus on the culture of their team. As a result, they’re always short-staffed and frequently have to use agency staff.

3) Marketing Not marketing the care business and not analysing local competitors, despite the fact that the social care market is increasingly more competitive.Afterayear, occupancy or weekly hours has dropped by 10 per cent. At this point, some providers aren’t sure how to solve this.

Care Ideals Managing Director David Beattie

n Risk affects every element of a care business, on both the care side and the business side.

1) Recruitment practices n Not interviewing applicants, or if an interview takes place, no record is made of the interview. n DBS checks aren’t completed. Or they are, but risk assessments aren’t done when an issue comes back on a DBS.

Below are some principles and benefits related to effective risk management. They support why managing risk correctly is so critical to the sustained success of a social care business.

n Proactive and pre-emptive risk management work hand-in-hand with effective decision making.

5CARINGNEWS Advertiser’s announcement It’s both paramount

Some care businesses don’t monitor that monies owed to them by the local authority, by NHS Continuing Healthcare and by self-funders are paid on time, which can lead to delays in receiving the money or result in bad debts.

integral!

n Staff have greater awareness of how to recognise a possible risk and what to do about it.

SUMMER love was in the air at Old Alresford Cottage in the heart of Hampshire when married team members Darren and Heath Saunders celebrated their joint 20-year work anniversary.Thecarehome’s management team organised a celebration BBQ where current and previous staff members came together to celebrate Darren and Heath’s happy 20 years working together at the home. The couple met in 1998 when Darren interviewed Heath to be a housekeeper in another nursing home.Darren said: “In July 2002 we both moved over to Old Alresford Cottage. We just fell in love with it here, we were the first permanent night staff at the home and have been dedicated and loyal ever since.

Couple celebrate 20-year work anniversary at care home

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“We both care so much about the home, we’re one big happy family.”

Blue plaques on houses and public buildings honouring Charles Dickens, Emmeline Pankhurst, Mary Seacole, Charlotte Bronte and Captain Scott were among the chosen locations for the campaign which has sparked a national debate on ageism.

Some of those honoured include: Rhona Dunn – a volunteer who taught literacy and numeracy in prisons. Her purple plaque was put up next to writer Charlotte Bronte’s blue plaque in Manchester. It was at this location, Boundary Street West, that Charlotte began to write her first successful novel Jane Eyre.Peter Davies – a pilot who was shot down and escaped from behind enemy lines during the Second World War. His purple plaque has been put next to a blue plaque in Cardiff dedicated to the Antarctic explorer Captain F Scott. Edna Milton – a hospital campaigner. Her purple plaque was put up next to a blue plaque in Manchester which celebrates the life of Emmeline Pankhurst – the founder of the Suffragette movement. Gordon Bailey – ambulance service man and volunteer. His purple plaque was installed next to Mary Seacole’s (Jamaican nurse and heroine of the Crimean War) at her former home in Soho, central London.Barbara Waller – A history academic who wrote a book about her home town.Her purple plaque was installed next to Charles Dickens’ blue plaque which is located at his former home in central London. Doreen Brooks – Involved in breaking the Enigma code during the Second World War. Her plaque was installed next to Elizabeth Wiskemann’s plaque in Edinburgh. Elizabeth Meta Wiskemann was an English journalist and historian. She was an intelligence officer in World War II, and the Montagu Burton Chair in International Relations at the University of Edinburgh.TheHome Instead campaign was carefully thought through to ensure no damage was caused to existing plaques or the buildings they sit on. The owners of all the buildings used fully backed the campaign and gave their permission for the purple plaques to be installed.

On Valentine’s Day in 2006 they became the first same sex couple in Hampshire to enter into civil partnership,Heathadded: ‘We were also the first same sex couple in the county to get married, which we did on February 13, 2015, and then we were the first same sex couple to renew our vows which, we did on October 5, 2016. ‘The team at Old Alresford Cottage has looked after us with support and training over the last 20 years, especially throughout the Covid pandemic. We are, and will always be, very dedicated, caring and loyal staff.”

THE UK’s unsung older heroes have appeared on plaques alongside some of the country’s most famous historical figures as part of a campaign tackling ageism. The new plaques, created by home care company Home Instead, appeared overnight hung next to existing plaques at locations in London, Birmingham, Manchester, Cardiff, Edinburgh and Belfast. The honours have been created to highlight the unique contribution made to society by extraordinary elderly people who were put forward by friends and family after a nationwide callout.

Rhona Dunn with her plaque

Lee Chapman, Home Instead’s director of brand and marketing, said: “With more people aged over 65 than ever before, we need to rethink how we value older people’s experience and the contribution they make. “This campaign is all about highlighting the issues with ageism we have in this country. And it became very apparent, as we travelled around the UK installing our purple plaques, that many people in Britain think more needs to be done to counter age bias and recognise that older people bring so much to us as a society.“Home Instead believes that quality of life has no expiration date and people of all ages deserve comfort, connection and dignity. “And we believe strongly that the famous names we’re using to highlight this issue would back what we’re doing and applaud the idea of championing the country’s unsung heroes.“Older people play an important role in the welfare of our society. With better health and well-being, many older people are remaining active and taking on new challenges, something we should all be celebrating.”

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“Local community connections are so important to us and to our residents, especially as many of them lived in the area. “We’re looking forward to growing our community relationships and we are honoured to have been invited back to the school for more events.” Since attending the sports day, the school has invited the residents to watch pupils pony riding at Park Palace Ponies in Dingle and paddle boarding and kayaking at Liverpool Water Sports Centre.

“It was fun for them to interact with the children, and it wasn’t long before they began reminiscing about their own sports days at school. They discussed their school PE uniforms and they all remembered taking part in egg and spoon races.

“Many of them hadn’t been to a sports day at a school since their own children were little.

OAK Springs Care Home in Liverpool teamed up with a local primary school to celebrate its annual sports day.Residents and staff were invited along to Lawrence Community Primary School. The home brought fresh fruit and water for all the children to enjoy. Pupils asked the residents to join in with their egg and spoon race on the day. They also watched the children take part in events ranging from the long jump and javelin to three legged races.Registered manager Andrea Lyon said: “The residents had such a lovely day and they really enjoyed giving out the fruit and water and cheering the children on in their races.

Care home teams up with nearby school

SUMMER garden party at a Salisbury nursing and residential home has raised more than £500 for city charity The Bridge Youth Project. Residents and staff at Colten Care’s Braemar Lodge welcomed families, friends and community contacts for theFundraisingoccasion. was driven by the sale of arts and crafts items handmade by residents in the weeks beforehand, along with plants and flowers they grewIdealspecially.assmall gifts, the craft items included greeting cards, bookmarks and decorated keyrings. Under the direction of Colten Care’s music and arts partner Fiona Pritchard, a residents’ choir delivered the party soundtrack by singing and drumming along to popular Eurovision hits of yesteryear by, among others, Abba, Sandie Shaw, Lulu and Cliff Richard. Home manager Jackie Cash said: “We always enjoy preparing and hosting our garden party. It’s a fun, social experience for our residents and it helps us maintain community links.“Atthe same time, supporting The Bridge Youth Project in their superb work in the community is both a privilege and a pleasure.”

Home’s garden party boosts The Bridge Youth Project

Braemar Lodge chose The Bridge Youth Project as its main charity this year under a Colten Care policy of enabling residents at all 21 of its homes to support good causes in the community.TheBridge Youth Project works to raise young people’s aspirations and resilience through mentoring, emotional literacy and courses in social skills and wellbeing. One of the people involved in the charity’s founding in 1994 was a former Braemar Lodge resident, Neville Jennings. And making a personal visit to the home for the garden party was current chair of trustees, Bill Graham. Resident Anthea Pelham Burn looks after the craft stall at the garden party in aid of The Bridge Youth Project.

“They returned to the home all elated and bursting to tell everyone else about their day and the children.

CARINGNEWS 9 Advertiser’s announcement

n Neil Grant is a Partner at Gordons Partnership Solicitors.

It is also unclear how noncompliance will be judged under the new system and what its impact will be on the ratings awarded to adult social care

Will CQC’s reforms confuse matters further?

Additionally,providers.CQChas been silent about precisely how a provider will be able to respond to a quality assessment with which they disagree. Urgent clarity is required from CQC on these matters to assist the provider community in understanding the new regulatory framework and preparing for it.

Neil Grant

By Neil Grant THE legislation surrounding CQC’s activities is broad and general in nature.TheFundamental Standards are little more than headlines and CQC’s guidance for providers on complying with the regulations adds little additional detail. In contrast, the Welsh regulatory system is far more detailed and prescriptive; providers and responsible individuals in Wales know what they must do to achieve compliance.CQCadopted the Ofsted rating scheme of Inadequate, Requires Improvement, Good and Outstanding some years ago. However, there is no rating for being compliant. Instead, what we have is a confusing mélange ofTheratings.Requires Improvement ratings span providers who are judged non-compliant with at least one statutory requirement to those deemed compliant with all statutory requirements but where there are concerns about sustainability or consistency of care. There are then the Good ratings which are awarded when a service is more than just meeting statutory standards.However, what this means is that the bar in terms of compliance is unclear.Putsimply, the way the CQC regulations and rating system have been

the preferences and attitudes of inspectors can have a major impact on what ratings a provider ends up with. CQC is intending to introduce a new performance assessment system on a phased basis from January 2023 based on quality statements. In essence they are a slimmed down version of the current Key Lines of Enquiry which they will replace. The quality statements will sit under the current five key questions: safe, effective, caring, responsive and well-led. Underpinning the quality statements will be six evidence categories, which will be the “required evidence” from providers. They are (1) people’s experience, (2) evidence from staff and leaders, (3) evidence from partners, (4) processes, (5) observation and (6) outcomes. There will be a minimum frequency of evidence collection for each type of evidence applying to a service type, and the specific evidence required by CQC will vary according to the service type. What is clear is CQC will be giving prominence to people’s feedback which includes families, friends and advocates, as well as the people using services. As the CQC states on its website, “If we receive feedback that people have poor experience of care, we will always identify it as a concern. We will review further and gather more evidence. This is even if other evidence sources have not indicated anyNoissues.”rightthinking person would disagree with this statement but it remains to be seen how such information will be weighed up and used by CQC as part of its new way of regulating providers and local systems.CQCsays it intends to score the evidence which applies to each of the quality statements in order to arrive at a percentage score for each key question.InaCQC video put out on June 17 on YouTube, the slides refer to the eight quality statements under the safe key question as an example. The slides note that the evidence for each quality statement can generate a maximum score of 4, meaning the maximum overall score under safe is 32 (8 x 4). So, if a provider is awarded a score of 21 out of 32, the percentage score is 65.6 per cent. The percentage bands linked to ratings in the video were given as follows: 25 to 38 per cent = Inadequate, 39 per cent to 62 per cent = Requires Improvement; 63 per cent to 87 per cent = Good and over 87 per cent = Therefore,Outstanding.ascore of 63 per cent would be deemed to be above the regulatory requirements and generate a Good rating whereas 62 per cent would not, instead leading to a Requires Improvement rating. What it means is that a change to the score of one or two quality ratings can easily lead to a change in rating. However, it is not clear how scores will be awarded for the required evidence under each quality statement.MarkSutton, CQC’s chief digital officer, stated in a blog on July 25 that CQC will be using “…innovative data analysis techniques and professional judgement to support regular and consistent decision-making.”

bejudgement.professionaldoubtCQCintoincorporatedelementsubjectiveaasomethinginspectionmeansdefinedthatisoflotterywithsignificantit,althoughwouldnocallthisWhatcannotdeniedisthat

Joy Henshaw, registered manager of Wellbeing Care, added: “The residents have responded very positively to visits from Gemma and baby Arabella. The bond they are establishing is lovely to witness, and they always look forward to her visits.

CHILDREN from Whitefield Primary School in Everton have been busy fund raising to help buy sensory equipment for people with dementia. They raised more than £200 for Oak Springs Care Home as part of a project to benefit older people in the community.Thepupils staged a fun comedy and dance workout performance via Zoom which was attended by residents from the home and members of their families. Registered manager Andrea Lyon said: “The children were fantastic and it was so kind of them to get involved and to find out more about the impact of dementia on a person’s life. “Our residents were thoroughly entertained by the children’s unique show and there was lots of laughter and joy. Our activities team were delighted to receive the money raised by the children and we will be using it to enhance our existing sensory equipment by buying specialist therapy dolls to help our residents with dementia.”

“It’s lovely to see them smile and comment on how lovely she is and how big she’s gotten each time they seeDuringher.” the visits the residents take turns to hold and cuddle the baby whilst reminiscing on the days in which they first became parents — recollecting fond memories and funny stories of their children’s younger years.

School raises funds to help people with dementia

“We have also noticed that the visits help residents recount memories from when they first became parents, which is particularly beneficial for some of our residents with dementia.

School children with Oak Springs Care Home registered manager Andrea Lyon and activities coordinator Colette Kelly.

“We greatly welcome visits from Gemma and baby Arabella and look forward to seeing our residents continue to bond with them over the summer period.” Care worker Gemma delights the residents at St Georges by bringing in baby Arabella.

A CARE assistant has delighted residents at a family-run Beccles home by bringing in her baby for regular visits — helping to prompt reminiscence and evoke feelings of nostalgia.Gemma Snowden, who works at Wellbeing Care’s St George’s home, has recently returned to the branch whilst on maternity leave to introduce the residents to her baby girl, Arabella.Gemma said: “The residents were interested in my pregnancy, and so I promised them I would bring Arabella in to visit them. “I thought this would be something great for them to look forward to after the challenges the past few years have brought.“Iconsider the residents like my extended family, so I had to introduce them to our new addition.

CARINGNEWS10

Carer delights residents by bringing in baby for visits

Protect lives and property with a Compartmentation Survey

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A Compartmentation Survey is one of the best and most effective means of protecting lives and property from the hazards of fire and smoke. Unfortunately, it is also one of the most ignored way of ensuring a building has safe means of escape for occupants.ACompartmentation Survey will include a comprehensive visual inspection of the existing provisions including fire compartmentation in roof voids, floors, walls, basements, risers and shafts where present and include an evaluation of current compartmentation measures it will also include an assessment of the condition of fire doors and subsequent defects.

Advertiser’s announcement

Whilst a Fire Risk Assessment will cover some aspects of the building’s fire compartmentation, a Compartmentation Survey assesses everything in more detail, exploring measures used in a building to determine their effectiveness.

MOST people are familiar with Fire Risk Assessments but have limited knowledge of what a Fire Compartmentation Survey is. In short, a Fire Risk Assessment aims, amongst other things, to identify the fire hazards, people at risk, evaluate escape routes, lighting and signage, emergency plans, training, maintenance and fire extinguishers.Incontrast,fire compartmentation is the sub-division of a building into smaller sections in order to prevent the spread of smoke and fire.

The planned outcome is to provide a clear plan which outlines locations of any Usingdefects.aspecialised software application enables our surveyors to upload your building floor plans (if available).Theplans are used to indicate the location of fire doors, and any identified compartmentation issue/ breach.Eachissue is given a unique ID number on the drawing which corresponds with the digital survey report.Weare working hard to engage with the care industry to ensure you get the best advice and workmanship to ensure your buildings are safe for residence and staff as well as being compliant with current regulations.

11CARINGNEWS

There’s no doubt that we’re all getting more tech-savvy, and why wouldn’t we utilise it our care settings too? It’s what families expect to see, and increasingly, it will be what our residents expect too as we all become moreThat’stechnology-savvy.whyit’ssoimportant that we lay the groundwork now. But most importantly technology is helping our people get back to what they love. Our people tell us they want more time to care. That’s why they came into this profession. So it’s up to us at Bupa to help make this happen. We’ll also soon be utilising an electronic medical records system, designed to reduce the time it takes to administer medications safely and improve clinical outcomes with a joined up service that all health professionals can access.

CARINGNEWS12 12 MONTHS FOR THE PRICEOF10 03300 885 767 | carelinelive.com * Min contract term applies. Offer ends 31/10/2022 & is inclusive of remote onboarding For full T&Cs, visit www.carelinelive.com/12for10 Quick and easy rostering eMAR, observations and carer tasks Real-time call monitoring Automated invoicing and payroll Care planning, compliance tools and incident Award-winningreportingcloud-based total home care management softwareBetter••••• systems mean better care

How the digital revolution delivering the best outcomes for residents

n Rebecca Pearson is a general manager for Bupa Care Services. Rebecca Pearson

By Rebecca Pearson TECHNOLOGY is at the heart of the government’s new health data strategy, which includes an aim to increase digitisation in social care by 2024.But why wait? At Bupa our digital transformation is already underway. We see digitisation as essential for the future. Technology enables our people to spend more time on the most important part of the job; faceto-face, quality care for residents. By making our processes more efficient with technology we can offer really personalised care. One example of this is in dementia care. At Richmond Villages Willaston we have a specialist village for people in the early stages of dementia. It’s one of the first of its kind in the UK and treatment is tailored to the individual.Our‘homemakers’ are on hand to help residents continue doing chores and hobbies they enjoy, enabling them to maintain their independence whilst also being there as discreet support as needed. But it’s technology that sets Willaston apart. At night, residents are acoustically monitored and staff are alerted if there are unexpected noises or movement. This means our people can act quickly if needed while otherwise enabling residents to get an undisturbed night’s sleep, maintaining their independence and quality of life. It’s not just in dementia care where we’re using technology to change how we care. Traditionally, our staff have always filled out paper notes throughout their shifts including details about medication, wellbeing and feedback from the residents. As everyone will know it’s timeconsuming and inefficient, and reduces the time that we can spend talking to our residents and building positive long term relationships. But we’ve introduced tech via handheld devices to revolutionise this process. Our carers now use eCare to record every interaction with residents in real time, freeing up capacity for real, high-quality care. It also means that staff can record more detailed, up-to-theminute accurate notes, with more information about each resident’s mood, what they chatted about or what activities they had been enjoying.Another step-change is that this information can be accessed by residents’ families. This helps build up a full picture of what life is like in the home and how their loved ones are doing day to day. Relatives have told us that they now enjoy signing in a few times a day to see how their loved one is and what they’re up to.

As well as adding notes in real time about changes to care plans and medications, this also makes it easier to refer back to previous notes to look for patterns, with residents’ full medical history available at the touch of a button. All of our monitoring processes are also now stored in our digital quality and compliance solution, which has been rolled out in each of our homes and villages. It helps our home managers carry out quality monitoring and make swift changes to day-to-day processes if needed. Our regulatory partners can also be updated with the click of a button, which is key to showing that we are keeping to our high standards. But it’s not just about quality or compliance. We’re also trialing the use of a dementia memory game app which allows carers and families to play hundreds of personalised memory-provoking games with residents. We have already seen the difference it makes, enhancing the quality of visits and precious time spentUltimately,together.it’s the human connection that is at the heart of our digitisation journey. As residents adjust to a new life and environment, or deal with dementia, it’s the people caring for them that bring fun and laughter back into their lives. Through the use of technology, we want residents to have more of this essential connection with our teams, so that they feel at home and enjoy their time with us.

our

Tel: 01226 734412 www.caringukconferences.co.uk Email: cr@scriptmediagroup.co.uk Delegates will receive a CPD six hour attendance certificate at the end of the conference Kettering ConferenceNN15Centre6PB Wednesday 26th October 2022 Caring UK Care Providers Conference Delivering excellence in care in challenging times CARING UK CONFERENCES 2022 Delivering the latest news, information and products that will enable owners, managers and staff to be at the forefront of delivering Care Excellence SPECIALOFFER Lunch refreshments&includedGoodybag&attendance certificate BOOK NOW£20 single delegate£30 two delegates Dunston Hall Hotel, Norwich NR14 8PQ Tuesday 25th October 2022

BOOKING FORM Delivering excellence in care in challenging times Single delegate rate £20 per person Two delegates £30 Event Delegatesattending:attending (Please print in block capitals) Booked By: Please sign and date here to indicate you have read and accept the booking conditions: Signature............................................................. Date:.......................................... Payment Method I enclose a cheque payable to Script Events. Invoice me. Phone for my credit/debit details. Ms/Mr/Mrs/Dr................................................................... BOOKINGEmail.........................................................................................................Address........................................................................................................................Organisation...................................................................................................................Position...........................................................................................Postcode..........................................Tel.......................................................................TitleNameSurnameJobTitleCONDITIONS All places booked must be paid within 15 days of booking and before the conference unless otherwise agreed with Script Events. A telephone or fax booking must confirm when and how payment will be made A refund will be given, less £20 admin, fee for cancellations received more than 15 days prior to the conference. No refunds will be given with less than 15 days to the conference. However, delegate substitutes will be accepted to the day of the event at no extra cost. Where invoices are requested and agreed, payment must be received within 15 days from the invoice date. We understand and will exercise out statutory rights to claim interest and compensation for the debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. An interest rate of 8% above base rate will apply for late payment. Script Media Group is committed to protecting your personal data. By attending our events, we provide you with an opportunity to meet and engage with our exhibitors. Our events create business to business relationships and give access to relevant industry people, products and services. We share your business information with the exhibitors and speakers so that they can review the companies that have attended today’s event, we DO NOT share personal information without your consent. Please tick to receive a regular copy of Caring UK Please tick to receive information from exhibitors East of England East of Midlands Dunston Hall Hotel, Norwich NR14 8PQ Kettering Conference Centre NN15 6PB Tuesday 25th October 2022 Wednesday 26th October 2022 Caring UK Conferences, Script Media Group Ltd, 47 Church Street, Barnsley, South Yorkshire, S70 2AS Tel:01226 734412 Fax: 01226 734478

Paul Newman, chief executive of Greensleeves Care, added: “We are looking forward to welcoming colleagues and residents from Ronald Gibson House to our Greensleeves Care family. “The Meadowcroft will allow for the continuation of excellent care in a setting with modern facilities.”

Home’s residents enjoy a year’s fitness boost

Mark Seal from BWT Physio at Colten Care’s Avon Reach in Mudeford, Dorset, with resident Margaret Johnson and Jo Egan from the home’s companionship team.

The sessions include arm and leg stretches, co-ordination exercises and other techniques to stimulate movement, balance and flexibility.

“These sessions are very well attended and our residents look forward to them every week.

Welcome to the Greyt Revolution™

RESIDENTS at a Dorset nursing home are improving their fitness, strength and mobility thanks to a year-long partnership with expert physiotherapists.ColtenCare’sAvon Reach has teamed up with Poole-based BWT Physio to offer weekly group sessions at the Mudeford home plus one-tooneHomefollow-ups.manager Jess Brolan said the aim is to promote mobility and independence in a friendly, relaxed environment.Sheadded:“Having fun with exercise is one of many ways we help our residents stay active and make the most of each day.

“Ensuring a smooth transition is our priority. We are delighted to be working together with like-minded care charity Greensleeves Care to support residents, relatives and colleagues as they move to The Meadowcroft.”Thename‘The Meadowcroft’ was chosen to reflect the historical site on which the home sits, as the area was home to large flower nurseries back in the mid-1800s, which were cultivated there for research and development as well as to sell across theAllcountry.residents and staff who currently live and work at Brendoncare Ronald Gibson House will be given the opportunity to transfer to The Meadowcroft.

“The physiotherapists get to know them a little more each time, so building a supportive relationship.

CARING NURSE CALL AND FALL PREVENTION

Residents and staff to transfer to new building and provider

Your staff are

“Residents love the exercise and find it a wonderful experience to get moving under the physio’s guidance.

“There are so many benefits for them, both physically and mentally.

“Shoulder exercises, for example, can help residents go on to dress themselves more easily while practice in improving balance can lower the risk of Aroundfalls.”13 residents are attending the Thursday group exercises, designed to stretch and strengthen muscles in a safe, controlled manner.

RESIDENTS and staff at Brendoncare Ronald Gibson House in Tooting, South West London will be transferring to a new, purposebuilt building next door. The Meadowcroft, which will open in the autumn, will be operated by Greensleeves Care, a not-for-profit care organisation. The new home will have 64 purpose-built en-suite bedrooms, as well as state-of-the-art facilities.Marianne Wanstall, chief executive of Brendoncare, said: “Our colleagues at Brendoncare Ronald Gibson House are a fantastic team and their support of residents and their families has always been excellent.“Thenew home will allow the team to continue to provide the same high standard of care in a modern and state-of-the-art home.

WANT TO TRY? Call 0800 086 2496 Find out more www.c-t.co.uk

Around 25 per cent of falls in care homes result in serious injury, including fractures and head injuries. For hip fracture, in particular, the short and long-term outlooks for people are generally poor, with 20 per cent of people dying within a year. There are 10 times more hip fractures among older people living in care homes compared with older people living in their own homes. Falls are therefore a major hazard and concern for care home residents, their loved ones and, of course, for providers and their staff.

n Dr Lis Boulton is the health and Dr Lis Boulton

It’s encouraging that there is increasing evidence that falls prevention training for care home staff, such as in the Guide to Action Care Homes falls prevention intervention, can reduce the rate of falls in care homes. To deliver GtACH, care home staff are trained for one hour. The intervention consists of a checklist of fall risk factors for care home staff to work through with an older person in their care, which takes around 20 minutes. The checklist then prompts action to mitigate the risks that have been identified, which takes around two hours on Generatingaverage.significant reductions in fall rates in the three to six months following assessment, this appears to More generally, it’s important to recognise that falls are not an inevitable part of getting older and that much can be done to prevent them, such as reviewing medications, conducting eye and ear tests, staying hydrated and well nourished, and addressing issues that affect strength and balance. It’s never too late to start exercises that can improve strength and balance. Practising standing up and sitting down from a chair and trying to make this movement as controlled as possible could be a great start. There is good evidence that strength and balance training works well for people living in care homes. in care homes, residents should also be encouraged to be as active and independent as possible. It’s important to encourage safe physical activity and achieve the best quality of life possible. Actions taken to prevent falls will have wider benefits for an older person too, such as improving physical and mental health, selfconfidence, independence and the ability to keep doing things that matter to them. Age UK has plenty of advice on preventing falls and how to get moving – safely – if you are not sure where to start.

16 CARING NURSE CALL AND FALL PREVENTION Staff training and encouraging safe

By Dr Lis Boulton ALMOST a third of people aged 65 plus, and half of people aged over 80 fall each year – the number definitely increases with age. Older people living in care homes are three times more likely to fall than those living in their own homes, probably because most of the 400,000 plus people who live in these settings have health conditions, disabilities or frailty which increases their risks.

physical activity can prevent falls

While most fall-related injuries are minor, causing bruising, strains, and sprains, for some people the impact of a fall can be catastrophic. Some will recover quickly but many others will lose their confidence, mobility, independence or in extreme cases even their life.

Easy to use, with an impeccable safety record, the AAT S-Max can evolve with the client as their priorities and needs change. If the S-Max, is accessorised with a Universal Back the kit is perfectly set up to adapt and safely support any user with the flexibility to supports and harnessing as needed without any additional equipment, further optimising re-issue potential.

TAKING advantage of alternative solutions can empower adaptations professionals to help numerous people with just one piece of equipment. The solution is re-issue of a stairclimber. At less than £1000, it often eliminates any need for means testing or the too-often lengthy process of grant funding. It’s a solution that can be delivered within days, not the weeks – or even months – of alternative options. It quickly and safely empowers clients to live life more, without any material or physical disruption to the home.

North Yorkshire County Council is just one to appreciate the benefit of AAT stairclimbers, with their infinite potential for re-issue. The Backshell family typifies to scenario… Pam Backshell lives in a first floor flat and suffers from arthritis, osteoporosis, sclerosis of the liver and COPD. Her reduced mobility meant the only way she could get out of the flat, into fresh air and the wider community, was by undignified and unhygienic bottom-shuffling down the stairs. Her daughter Charlotte was worried and wanted to find a better way. Research on the internet and discussions with Pam’s occupational therapist led to an answer: a stairclimber. The battery-powered, seated kinematic device smoothly climbs and descends any number of steps to safely carry its passenger – in this case Pam – to and from her flat and beyond. It is steered and controlled by Charlotte or other members of her support network , enabling Pam to enjoy life with dignity.

Charlotte said: “The stairclimber’s been a real problem-solver. It means so much to us.

MEDICARE Systems offers a professional and friendly service from initial consultation and design to installation and after-sales support for care providers. The Medicare HTM series Nurse Call system can be designed for ease of use and built to withstand the demands of the busiest and changing careTheenvironments.Nursecallrange for care homes provides the latest technology for the care industry, offering discreet silent night options, to assist in reducing the risk of falls, and complete visibility over your nurse call reporting data with Medicare’s management software. The automatic reposts have the functionality to show the staff’s ID in the logs against who did the required wellbeing and time taken through personal care reports. Medicare’s wireless system is compatible with meeting HTM/ SHTM guidelines, exceeding the industry standard. This allows us to create the perfect nurse call system giving your staff and residents convenience and peace of mind.Weunderstand the importance of allowing residents the ability to use a nurse call system; however, pressing a button is impossible for some. Medicare’s in-house development team has decades of experience designing and manufacturing nurse callOurtechnology.development team explores any new advances in assistive technology that are likely to impact care positively. All Medicare equipment is designed with the future in mind and is a costeffective alternative to an existing wired system. For more information call 0800 849 5123, email info@medicaresystems.co.uk or visit www.medicaresystems.co.uk

North Yorkshire County Council already had an AAT S-Max stairclimber in its equipment stock. This has been re-issued to Pam, meaning her mobility has been restored for no extra capital cost to the authority.Theonly outlay has been the re-issue costs of underThis£1,000.includes the cost of AAT’s professionals to support and assess Pam and her care team to set the stairclimber up correctly and ensure everyone is comfortable with it and safe when using it, to service the unit, and train Charlotte and the care team in safe operation of the stairclimber.

“The stairclimber is so quick and easy to use, it’s just a couple of buttons to operate. “It has been a life-saver. It was so dangerous how we used to get mum out and back home. This way is much more dignified.”

CARING NURSE CALL AND FALL PREVENTION Ease staffonburdentheyour care ™ Vayyar Care gathers data that helps your staff do what they do best: Fewer false fall alerts Reduced physical rounding Enhanced mobility monitoring We’re fully interoperable with your existing nurse call. Join the Greyt Revolution™ https://info.vayyar.com/carecu4 How a different approach can deliver freedom for numerous people

Enquiries: Find out more by emailing sales@aatgb.com or call 01978 821875.

Professional and friendly service

FALL Savers® is an experienced market leading healthcare provider of resident safety solutions for more than 15 years. Fall Savers® continue to expand its products and services portfolio, building a legacy of quality, service, support and, most importantly, user experience. They focus on resident falls prevention, elopement and telecare solutions, standalone or fully integrated.

TreadNought® Floor Sensor Pad

Standard features of this next generation Fall Savers® Connect Monitor include monitoring support using bed sensor pads, chair sensor pads, the TreadNought® Floor sensor pad and magnetic cord and clip. The ability to record a personalised voice alert is also a standard feature.

18 CARING NURSE CALL AND FALL PREVENTION

n Monitoring support for bed, chair, wheelchair and toilet. n HOLD button to temporarily disable or reset device.

n Adjustable time delay of zero seconds, two seconds and five minutes to accommodate movement. n Recordable personalised voice alert. n Monitoring, alert and low battery status indicators.

Features include:

The Fall Savers® Passive Infrared Monitor uses infrared detection technology to help carers reduce the risk of falls. This monitor can be mounted on a door or by the bedside to trigger an alert when a person breaks the infrared beam. The Infrared Monitor is a great alternative for when carers determine that the use of sensor pads is undesirable. This simple-to-use monitor comes with a swivel bracket for easy mounting and adjustable positioning. Features Include: n Low battery indicator. n One year limited warranty. n Two alarm tones. Options (sold separately): n Battery or mains power supply. n Extension mounting bed bracket. n Pager or nurse call integration.

Fall Savers® Connect Monitor

n Large Size Pad: Measures (L) 91cm x (H) 61cm. Options (sold separately): n Anti-slip mesh for hard surface floors.

Anti-bacterial foldable bed sensor pad, measuring 764mm (L) x 390mm (H), for use above the mattress. Fall Savers® Chair Sensor Pad This new, chair sensor pad measures 383mm (L) x 304mm (H), for use with traditional chairs and wheelchairs. https://turun.co.uk

Passive Infrared Monitor

Advertiser’s announcement

Care home solutions from Turun

Wireless advantages include the ability to use one monitor with two sensor pads simultaneously and support for many new wireless devices.Benefits include: n Safer for patients; less work for staff. n Bed and chair pads available. n One monitor works with two sensor pads. n Integrates with most nurse call systems. n A variety of options, including: n Call button. n Pager. n Floor sensor mat. n Wireless door/window exit alert.

The Fall Savers Connect Monitor is smaller than its predecessor whilst retaining all of the features and much more, it can be deployed as a standalone monitor, be integrated with most nurse call systems or be used with an optional portable pager.

The TreadNought® Floor Sensor Pad is built to last with a durable construction that far out lasts the competition.Ouranti-bacterial floor sensor pad is compatible with most nurse call systems or can be used with a portable pager to sound an alert when a person steps on to the sensor pad. Caregivers typically place the sensor pad at the bedside, in a doorway or other locations to monitor persons at risk for falls or wandering. An optional anti-slip mesh reduces the potential for slippage on hard surface floors. Features include: n Connects directly to most nurse call systems. n High quality anti-bacterial Floor Sensor Pad.

“You can’t stop the waves but you can learn to surf” – (John Kabat Zinn)

By Dr Clare Winter THE waves of challenge within our sector can feel relentless. The Covid-19 pandemic brought challenges never experienced before and there really is no let-up as we transition and adjust to this “new normal.”Caringthrough Covid has generally left us exhausted and in some cases experiencing post-trauma symptoms. It can feel that we that we have little, if any, reserve of energy to draw on to navigate current demands and circumstances.Thetendency, when we feel like this, is to tell ourselves “it must be me” and give ourselves a hard time for “not coping.” We push ourselves to work harder or for longer. We cancel leave in an effort to “get on top of things.” We ignore the signs from our mind and body that we need rest. We push ourselves closer towards the brink of burnout.

Fall Savers® Wireless Monitor Eliminate all cables with our new generation falls management solutions. Upgrade your falls programme with the latest technology from Fall Savers®. The new Fall Savers® Wireless eliminates the cord between the monitor and sensor pad. This results in less work for nursing staff, improved safety for patients and reduced wear and tear on sensor pads.

If you are looking for an all-in-one Falls Monitor for use on a bed, chair or toilet, look no further. Simplify staff training and improve your falls prevention programme with an all-in-one easy to use fall monitor that combines the industry’s leading monitoring features.

Bed and Chair Sensor Pads

It’s like the story of the competition between two woodcutters. Their aim was to cut the most wood in a set amount of time. Unable to see each other at work they began their task and one wood cutter was soon relieved to hear that the noise from his rival had stopped. Laughing to himself he ploughed on chopping his wood. He heard his rival start again but soon after the noise again stopped. This pattern continued throughout the competition.Thewoodcutter who did not stop at any point, got hotter and more exhausted but was confident of victory.Butwhen the wood was counted his rival was announced as the winner. “How did you do it?” he asked his rival, “I heard you stopping regularly.”“Yes,”explained his rival, “I stopped regularly to sharpen my saw.” It sounds so obvious in the story but in reality it is often a big struggle. How we sharpen our saws will be different for all of us but it can help sometimes to consider the following framework: Body – what do I need to take care of my body? Does it need exercising? Or resting? Achievement – our brains are wired for survival so they highlight the things we haven’t done above the things we have; the negatives over the positives.Takingtime each day to think of three things we have done that have made a difference can help us to keep perspective. Connection – making time to connect with people who are good for us or even have time for us to reconnect withAllowingourselves.ourselves, whenever possible to limit or remove time with people who drain our energy. Enjoyment – doing things that we enjoy, just because we enjoy them. These things are often viewed as the luxuries and are the first to go when the waves of challenge hit. But they really are essential activities for successful surfing. It’s a mixed metaphor but to surf the waves we need to sharpen our saws.

Fall Savers® Foldable Bed Sensor Pad

n Dr Clare Winter D.Couns. Psy., C.Psychol is a counselling psychologist for the Care Home Wellbeing Service – Durham and Darlington.

Dr Clare Winter

The Choice of the Professionals Over 30 years of experience Cost effective, versatile, durable and easy to use Online Management Software to support all care plans App Technology Exceptional aftercare 24 hours a day, 365 days a year To find out how Medicare Systems can help you, call us today on 0800 849 5123 or visit our website www.medicaresystems.co.uk

Paula said: “I enjoyed doing something special with Peter. “Personal care and help around the home are big parts of my job but it’s also about being a friend and doing fun things together – it really meant a lot to him, and for me, having the opportunity to go to the match with him and see him having fun is what makes work very rewarding.”

WIGAN Warriors supporter Peter Adshead’s regular visit to watch his rugby team in action turned out to be the trip of a lifetime when the 74-year-old enjoyed a meet-andgreet with his heroes – all thanks to his team of support workers and companions from Belong at Home and St Cuthbert’s amateur rugby club.Having watched the team win at the DW Stadium he got the chance to personally congratulate them, including favourite players, props Liam Byrne and Ethan Havard. He was also invited to see up close the Challenge Cup, the knockout competition trophy won by the club for a record 20th time, earlier this year.The day was made possible by St Cuthbert’s and community carer Paula Patterson, who accompanied Peter to the match as part of her job with Belong at Home Atherton, a notfor-profit care service that supports people in their own homes.

Care assistant Clare recognised for her 35 years of service

Homecare operator celebrates Real Living Wage commitment

WORTHING caregiver Clare McKenzie, 53, has been recognised for her 35 years of service at social care charity Guild Care.

As part of the celebrations, Clare was presented with a certificate and a bouquet of flowers to honour the dedication she has shown in caring for the Leannecommunity.Jones,director of HR at Guild Care said: “We’re so proud of Clare – not just for her dedication to Guild Care, but to the Worthing community as a whole. “She brings joy to everyone around her and really represents the values we hold dear at Guild Care.”

BLUEBIRD Care Tamworth and Lichfield has been accredited as a Living Wage employer. The Living Wage commitment will see everyone working at the homecare provider receive a minimum hourly wage of £10.50, significantly higher than the government minimum for over 23s, which currently stands at £9.50 per hour.Martin Lahert, director of Bluebird Care Tamworth, Lichfield, Nuneaton and North Warwickshire, said: “We are very pleased to have been accredited as a Living Wage employer. “We are delighted to reward those who work with such care and dedication for our wonderful clients with fair wages. “We are fully committed to doing right by our staff and believe that offering a fair and competitive wage and benefits, job stability, and career progression does exactly that.”

The real Living Wage is the only rate calculated according to the costs of living.Itprovides a voluntary benchmark for employers that wish to ensure their staff earn a wage they can live on, not just the government minimum.Since2011 the Living Wage movement has delivered a pay rise to over 300,000 people and put more than £1.6billion extra into the pockets of low paid workers.

Fan surprised with trip of a lifetime

On the rare occasions he isn’t watching the sport, he can be found enjoying activities and events in the company of others like him at Belong Atherton care village, where Paula is based. Peter with the Challenge Cup.

20 CARINGACTIVITIES AND WELLBEING

Clare joined the care sector in 1987 when she was just 18. She began her career as a carer at Guild Care’s former Frasier Lodge care home, which has since been replaced by a new state-of-the-art building, Linfield House.Overthe past three decades Clare has worked across the charity’s care homes, including Caer Gwent and Ashmount, which closed in 2012. Clare made the move to home care in 2001, where she has worked ever since.“You build such strong relationships with the people you care for and their families,” she said. “Because Guild Care values continuity for clients, it allows you and the family to form a real bond. I love making those personal connections – learning someone’s likes and dislikes and helping to build their confidence.”

Clare (right) with home care manager Kerry Helyar.

Originally from Scotland, Peter became a Warriors fan after moving to the area with his family in the late 1980s.He’s also a regular face in the stands at St Cuthbert’s, who supplied the match tickets.

Family-run Marsham Court hotel in Bournemouth has beaten competition from top London hotels to win the Cateys Accessibility Award 2022.

Marsham Court, shortlisted from among hundreds of entries alongside two hotels in the capital, was chosen as category winner by a panel of expert judges and presented with the Catey Award at a special awards evening recently at Grosvenor House in London.

Rosie Radwell, whose family have owned the Marsham Court Hotel for more than 30 years, said: “We are incredibly proud of our new facilities which are already making a difference to our guests and the many local people who visit the hotel for work and social events, and it feels absolutely fantastic to have been recognised with this prestigious national award.

22 CARINGACTIVITIES AND WELLBEING Advertiser’s announcement

Marsham Court Hotel’s Changing Places accessible toilet and shower.An accessible bedroom at Marsham Court.

James Dixon-Box, Rosie Radwell, Fiona Jarvis – Blue Badge Access Awards (sponsor) and Russell Dixon-Box.

Judge Michael McGrath, founder and chief executive, Muscle Help Foundation, commented that it was “so good to see this independent family business with the resources it has, putting accessibility at the heart of its operations,” while fellow judge Ross Calladine from VisitEngland said Marsham Court was set to become “a go-to holiday destination for people with accessibility requirements.”Rosieadded:“While we haven’t done any kind of big marketing campaign around this, the changes we’ve made have already been shared widely by word of mouth and are proving incredibly popular, which goes to show the level of unmet need. “So, we’re determined to keep at it and keep investing in further accessibility improvements to open up wonderful holiday experiences to many more people and families.”

The praiseworthy endeavours of the hotel saw it win a £70,000 grant from Bournemouth, Christchurch and Poole Council, part of the postCovid ‘Bounce-Back Fund’ made available to local businesses.Thishotel has more than doubled that amount itself investing in the ongoing accessibility improvement works.

The hotel has also installed a wheelchair lift at the front of the building and created level access across almost the entire ground floor, with work ongoing to continue the level access across the entirety of the sea-facing terraces. A ramp down to the swimming pool and a new pool hoist make this area fully accessible too.

“This project has been driven by our family’s passion to make our facilities truly accessible after we saw for ourselves how vital these adaptations are when our mother was in the final stages of her battle with cancer.

“We know that many people with additional needs are missing out on memorable holidays with their families – and we wanted to make it possible for them. They can come to us knowing their comfort and needs have been considered in every aspect of their stay.”

THE Cateys are annual awards for the UK hospitality sector held by The Caterer magazine and now in their 39th year. Celebrating excellence across the industry they are regarded as the ultimate accolade – the hospitality equivalent of an Oscar. Marsham Court, an historic hotel on Bournemouth’s East Cliff, was named winner of the Accessibility Award, and described by judges as a ‘trailblazer’ following its £160,000 investment in improvements to make it truly accessible for guests with additional needs. The works, inspired by the owners’ personal experiences, encompassed adaptations and additions to existing spaces, such as creating level access across the ground floor, and the addition of new first-class facilities, including an accessible toilet and shower.

Hotel scoops award for accessibility after trailblazing £160,000 improvements

The judges were struck by how much care had been put into providing the very best facilities to support people with additional needs, and the level of detail included in the hotel’s accessibility statement, published on its website, which includes precise measurements of doors, transfer spaces and walkways, as well as details on flooring types, colour schemes and lighting.

In fact, Marsham Court is the first hotel in the UK to have installed a ‘Changing Places’ toilet, which is part of a national network of registered facilities with enough space and the right equipment to allow people who are limited in their mobility to use the toilet in safety and comfort. The hotel’s facility is a large ground floor room equipped with a toilet and privacy screen, a ceiling hoist and height adjustable changing bench with shower, and a height adjustable sink. It’s not only open to hotel guests but also bookable for external visitors.Another new addition is a sensory room with soft furnishings, an illuminated bubble tube, colour changing lights, and music, providing a safe, calm space where people with a wide variety of different requirements, including neurodiverse individuals and those with mental health needs, can relax and wind down. So far it has four accessible bedrooms, two of which have profiling beds and removable ceiling hoists, and one has a connecting room for a carer or family members.

https://marshamcourthotel.co.uk

Brita Vivreau UK general manager Chris Dagenais said: “With healthcare providers keen to improve their sustainability in every way possible, but with little resources to spare, they cannot ignore the impact of the waste they produce on the environment.

Report reveals ways businesses can reduce energy consumption by targeting invisible waste sources

The personal touches provided will ensure your residents feel extra special on their break in Blackpool. Why not take a look at Blackpool’s upcoming events and enjoy a fulfilling sensory experience like no other. Call 01253 341218 to request a brochure from The Bond Hotel, Blackpool or visit www.bondhotel.co.uk to find out more. Sensory time in Blackpool

The healthcare sector is facing mounting pressure to improve its sustainable credentials and reduce its businesses’ impact on the environment, all the while enduring crippling staffing issues, booming business costs and a stressed-out workforce feeling the strain of long hours and understaffed teams. It’s easy to see why implementing sustainable business practices may seem less of a priority for the sector right now, but it could be key to saving money in the long run.

“From all of us at Care South, we would like to extend our gratitude and thanks for this wonderful gift.

Advertiser’s announcement

CARINGACTIVITIES AND WELLBEING

In the evening you can enjoy the thrills of Blackpool Illuminations and incredible shows taking place in the town or enjoy the nightly in-house cabaret shows at The Bond Hotel. Every night is a party night at The Bond Hotel. Throughout the year our compère Nicole is ready to entertain you with a full cabaret line up. From party nights and tribute acts to karaoke and even a fancy dress competition on every break where the guest with the best costume wins a free return holiday.

“The unveiling was attended by Guy Wrench (cousin of Wing Commander Neville Baker), Simon Bird (chief Executive of Care South), Friends of Sussexdown and team members and residents of the country house care home who will benefit directly from theAfterbus.”caring for his own mother for many years, Wing Commander Baker was so grateful for the care that he received at Sussexdown that he was keen to ensure that future generations would also be so well cared for at the home. His memory lives on through donations which have seen the provision of the new minibus, the funding for a driver, a staff fund and a fund for additional activities, outings and entertainment for residents.

RESIDENTS at Sussexdown were delighted to welcome a new minibus to the home named ‘The Baker Bus’, which was donated by the estate of the late Wing Commander Neville Baker, a former resident. Neville was the son of a Royal Air Force pilot from the Great War and followed his father to a career in the air. For more than 30 years, and for the benefit of peoples on three continents, Neville served King, Queen, Sultan and country and saved countless lives, both in combat and in peacetime search and rescue operations.Hedidso with “Loyalty, courage, and good conduct,” as Her Majesty the Queen commanded in his RAF commission in 1959. Home manager Paul Morris said: “The new minibus, which will be known as ‘The Baker Bus’ is not only going to provide residents with many adventures of their own this summer, but for many years to come.

Advertiser’s announcement

New minibus named after late resident

“We’re all too aware of food and plastic waste, but what about the invisible waste that we cannot see, such as the volume of energy businesses in the sector consume each day and night unnecessarily? “It’s vital that we collaborate with companies to tackle the sources of invisible waste together, and there are simple, energy-efficient steps that can be taken to contribute to real change.”Oneofthe major sources of invisible waste is equipment being left on needlessly overnight, which is something 45 per cent of decision makers admit to, despite 65 per cent of them not knowing how much energy the equipment uses during thisThoughtime. the majority of healthcare providers operate 24-hour services, equipment such as computers, TV screens, microwaves, and air purifiers are all examples given by decision makers of equipment left on unnecessarily overnight, with 25 per cent letting these appliances go into standby mode. 18 per cent say it is easier to just leave them on, and for one in 10 businesses, equipment remains on simply because there is no one responsible for turning it off. Solutions are also available that have energy saving settings, such as Brita Vivreau’s Extra C-Tap Water Dispenser that has a built-in night modeWhensetting.theboiler goes into nightmode, the energy consumption can be reduced by up to 60 per cent. To help healthcare organisations combat the energy crisis, and learn simple, energy-efficient steps to reduce their energy consumption by identifying sources of invisible waste, Brita Vivreau has partnered with sustainability experts as part of its new Invisible Waste insights report. As well as identifying which pieces of equipment can be safely turned off overnight to improve overall energy efficiency, the report is brimming with actionable hints and tips that can help streamline the process to better sustainability across the board. For more information contact Brita Vivreau and discover all the ways in which it can support healthcare businesses on the journey toward better sustainable practices. Healthcare providers should visit brita.co.uk/invisible-waste-healthcarewww.toensureequipmentisn’tdrainingenergy.

Chris Dagenais

Nearly three-quarters of decision makers (72 per cent) say they have goals and targets in place to decrease their energy usage and overall environmental impact, yet 86 per cent believe their business could be doing more to achieve this.

A NEW report has revealed the ways in which healthcare sector businesses can reduce their energy consumption by targeting sources of invisible waste Healthcare professionals across the UK are continuing to recover from the pandemic amid an energy crisis, experiencing an unprecedented rise in the cost of living and working. With energy costs continuing to rise, 92 per cent of decision makers are concerned, according to new research from Brita Vivreau. The results are revealed in a new report from the leading water dispenser brand highlighting the ways healthcare sector businesses can reduce costs.

IT’S THAT time of year when Blackpool truly comes alive and is flooded with colour stretching for 6.2 miles along the coast using more than one million bulbs, taking place from September for 143 years. The Bond Hotel, Blackpool provides the very best in accessible accommodation catering for 100+ guests with everything your residents need to enjoy this incredible season spectacular.Locatedon the south shore in Blackpool, The Bond Hotel can provide you with a wide range of mobility equipment to use free of charge during your stay. This includes aids such as profiling beds, bedrails, bumpers coupled with portable or ceiling tracked hoists, stand aids and a range of various shower chairs and commodes to ensure your residents personal needs are catered for.

WELCOME TO CHRISTMAS Call: 01253 341218 SHININGBLACKPOOLILLUMINATIONSUNTILJANUARY2023ATTHEBONDHOTELFESTIVEBREAKSLIVECABARET&TRIBUTESCHRISTMAS&NEWYEARDANCE,PARTY&CELEBRATE! To book your December festive break FESTIVEFUNFORALLCHRISTMAS CABARET TRIBUTES & EVENTS ILLUMINATIONS & FESTIVE BREAKSVISIT THE BOND ON WHEN YOU STAY AT GET YOUR DANCE, PARTY & CELEBRATE … The Christmas Season at The Bond is a special time where we welcome back many of our regular guests year after year. All of our December breaks include a full Christmas menu, a visit from Father Christmas and festive Cabaret Party Nights. We also have a fantastic line up of festive tributes including Robbie Williams, Cliﬀ Richard and the legendary Amy Winehouse. COME & CELEBRATE WITH US!

CHRISTMAS AT THE BOND The Bond Hotel | 120 Bond Street | Blackpool | FY4 1HG www.bondhotel.co.uk BOOK FESTIVEYOURSTAYTODAY! CAMERAYOURMESCANWITH TO VISIT OUR WEBSITE MOBILITY EQUIPMENT FULLY CABARETGROUPACCESSIBLEHOLIDAYSPACKAGESSPECIALDIETSWINTERFUNINDECEMBER “Specialising in holidays where your mobility, learning disability or mental health will never stop you having a good time!” CABARETLIVEEVERYNIGHTBREAKSVISITSANTA!FROMHO!HO!HO! HRISTMAS SEASON TRIBUTE ACTS & CABARET Including Dinner, Bed & Breakfast 3 NIGHT BREAKS Based on max. room occupancy £285 PP SAVER RATES FLEXI RATE £315 PP F Turkey & Tinsel Weekends Including Dinner, Bed & Breakfast 4 NIGHT BREAKS Based on max. room occupancy £380 PP SAVER RATES FLEXI RATE £420 PP F Christmas Come Early Tribute Breaks

CARE Show came back with a bang in October 2021 with more than 3,000 care professionals in attendance across the two days. With this being the main event in the social care calendar, we are thrilled to be making an even bigger and better return on October 12 and 13 at the NEC, Birmingham. Care Show has been a pioneering event for more than 20 years, and we have continued to grow and expand to suit your needs. This year we have created several new features following your feedback:

n Homecare Theatre – Expect to find everything impacting home care and the wider domiciliary care sector.

n Care Keynote Stage – A stage filled with big debates and hot topics

n More than 210 leading care and healthcare suppliers in our exhibition hall.The programme has been carefully curated with you in mind covering the hottest and most challenging topics within the sector:

n Outstanding Society Learning Lounge – The Outstanding Society will be on hand over the two days of Care Show to offer advice, tips and tricks and lead by example.

n More than 80 CPD accredited conference sessions led by experts. n Chances to take part in new, practical hands-on training.

26 CARINGCARE SHOW PREVIEW

Care Show set to be bigger and even more interactive

CARE Show at the NEC Birmingham will welcome back thousands of managers, directors, c-suite level, and owners from home care providers, nursing homes and care homes through its’ doors on October 12 and 13. One of the main focus areas at the Care Show is all about you, the people.Without a committed workforce, without solid leadership, and without those looking to improve quality of care, the sector would struggle. A new dedicated educational campaign has been created around the people in care. Covering leadership, motivation, self-belief, recruitment, retention, personal health, and mental health across the two days, the Care Show team want to let those in care know there are people and companies out there who can help improve your day-to-day life. With people at the heart of the show, the team has also decided to strengthen its partnership with The Care Workers’ Charity and will be offering n A donation of £1.50 for every care provider who attends the show. n A further donation of £1.50 for every care provider who attends a session within the People, Workforce and Wellbeing Theatre. n A Care Workers’ Charity Shop –Your chance to support your charity by buying “Choose our carers” T-shirts and pin badges. “The Care Workers’ Charity is delighted that the Care Show is so supportive of the sector and giving back to the industry they serve,” said Karolina Gerlich, chief executive officer.“Wehave been a long-term supporter of the Care Show, the main event for care providers to attend and delighted that we have such a strong presence when carers need our help more than ever.”

n Final of Care Innovation hub –Hosted by the National Care Forum enjoy a grand awards ceremony for the winner of 2022 Care Innovation Hub Award. n Gratitude wall – An opportunity to share what and who you are grateful for working in social care and to promote a positive message across the sector. n Quiet and relax room – A space off the bustling show floor where you can unwind and take five minutes for yourself before heading back into the event. n CQC ‘Meet the Inspector’ – Your unique opportunity to sit down faceto-face in an informal environment with CQC inspectors and discuss your questions or concerns. To support your professional development and ensure you can deliver the best care possible, the event will offer you:

n Beer and Bubbles Bar – In partnership with Person Centred Software, unwind, network, and catch up with peers whilst enjoying a refreshing beverage.

n Design, Build and Environment Theatre – All things land procurement, lighting fixtures, sustainability, architecture, and dementia care design. n Business Theatre - Latest updates from experts in marketing and finances n People, Workforce and Wellbeing Theatre – The mental and physical health of your residents and team members and the recruitment of the right people takes centre stage. n Technology Theatre - How virtual reality is making a difference now and how you can start to implement this into your practice. Care Show 2022 is all about championing care providers –don’t miss out on this incredible opportunity. Register for your free place now www.careshow.co.uk/CaringUK22at

Show dedicated to the people who care the most

F91

Vayyar Vayyar Care’s touchless 4D imaging sensors gather the data you need to protect your residents, as well as their dignity, privacy and independence. They provide instant, automatic fall detection, while monitoring room presence, mobility and time at rest, bathroom visits and more. There are no hard-toreach buttons or cords, embarrassing wearables, breakable mats, inaccurate microphones or intrusive video cameras. What’s more, Vayyar Care is fully interoperable with your nurse call system. Email stuart.barclay@vayyar.com or call 07825 914 770.

Florence E72

CARINGCARE SHOW PREVIEW

Wolf Laundry

Intercall

C20Wolf Laundry provides bespoke equipment solutions into UK care settings, fulfilling each customer’s unique requirements. Wolf knows that customers want to deal with real people, who understand their business; and deliver on their promises. Laundry is Wolf’s sole focus, and because of this their customers receive 100 per cent of their care and attention, 100 per cent of the time. Regardless of size, specification or solution once part of the Wolf family, all customers receive the same levels of outstanding service. Carebeans is compliant, comprehensive, simple and intuitive software. We pride ourselves on delivering a quality service and work diligently to help our valued customers to meet the ever-changing requirements within the healthcare sector. Carebeans enables you to evidence that the support you are giving is safe, effective, caring, responsive and well led, in line with the Care Quality Commission Key Lines of Enquiry (KLOEs) to reach ‘Outstanding’ inspection results. Email info@carebeans.co.uk or call 01925 386800.

Intercall supplies industry-leading technology to health and social care facilities around the world. Every Intercall system is the product of specialist knowledge and experience gained through over 30 years of research, development, and rigorous testing. Designed and manufactured in the UK, Intercall has created the best-selling nurse call systems in the UK. Intercall will be showcasing its most recent innovations, Intercall One and Intercall Touch, as well as the newly developed App. To arrange a demo visit https://www.intercall.co.uk/contact E37We’re delighted to have a stand at this year’s Care Show, demonstrating our product and exploring how CoolCare can benefit your care home. Our team will be showcasing how you can increase your admin efficiency through digitalisation and automation, and exploring how our technology can increase staff productivity with its timeliness and accuracy. The aim of our product is to relieve pressure on your team and allow them to spend more time with the residents.

Gompels Gompels is a leading supplier of medical, nursing, hygiene supplies and equipment to the care industry with more than 50 years’ experience. Providing more than ‘just a supplier’ our refreshing service extends to more than simply supplying our customers, we proactively find solutions for your goals whether that be to; reduce costs, improve efficiency, innovate or for peace of mind of a reliable supply chain. Choosing the right supplier is more important than ever so speak to us and we will show you why Gompels supplies to thousands of homes. www.gompels.co.uk

The fast new way to fill shifts with your own staff – free now with Florence. Want to save time and budget covering rota gaps? Try a new way to fill shifts with your own staff first – free now with Florence. Like magic, you’ll never need to ring round or Whatsapp to find staff again, or even make your own shift changes: welcome to the schedule that updates itself. And making life even easier, Florence professionals pick up any shifts your staff don’t take. Log in today to try out your newest Florence feature, at no extra cost. www.florence.co.uk F55

Email sales@coolcare4.co.uk or call 0113 385 3853.

E30 CoolCare

Carebeans

B70

E100 Caring UK Caring UK is the number one magazine for key decision makers in the elderly care sector. Mailed monthly free of charge, targeting proprietors, managers, financial directors, individuals working within the purchasing department, matrons and senior nursing staff of care homes, nursing homes, dual registered homes and retirement villages. We guarantee that your marketing plan is delivered www.caring-uk.co.uk

JOIN THE CONVERSATION USING OUR HASHTAG #CARESHOW2022 FIND US ON: " @CARESHOW ! @CARESHOWS ' /CARE-SHOW Building a bet ter future for care 13-14 October 2021 NEC Birmingham ORGANISED BYCERTIFIED BY NEC BIRMINGHAM12-13 OCTOBER 2022REGISTER FOR THE CARE SHOWCELEBRATING CPDexpertleadingCARE...caresupplierscarespeakersaccreditedconference sessions theatres WWW.CARESHOW.CO.UK/TICKETSGET200+80+75+7YOURFREETICKET

MORE ONLINE WWW.GOMPELS.CO.UK specialist wholesale supplier to 1000s of UK care homes Please see website for latest prices Prices correct as of 1st September 2022. E&OE *Top 250 core lines 100% in stock as of 15/08/22 MORE LOWERSTOCKPRICES BETTER SERVICE only £5.75 per 10 litres with buyFabricSoclean99646offerUltraConditioner1get1 free NEW Ultra Laundry range Ultra Laundry Liquid • Concentrated formula • Suitable for manual and auto dosing • Plant based, biodegradable stain removers • 7 days lasting freshness • Tough on stains even at 30°C washes Ultra Fabric Conditioner • Concentrated formula • Suitable for manual and auto dosing • Helps lock in colours • Long lasting fragrance bursts only 20p 750ml with offerCleanerMulti99694SurfaceSachets save£2 when you buy 2 packs of 20 only 20p per 750ml with offerCleanerWashroom99695Sachets save£2 when you buy 2 packs of 20 Come and see use at the CARE SHOW stand no. E100 only £12.49 per 1000 wipes with99657offer 1000 WIPES ts experienceindustry50years&knowledgeexpertise customers18,000 glovessold everyday 1million+ ?livery nextworking daydelivery need it now?order 4pmby deliveredin fullontime efﬁcient & reliable of 99.7%orders ordervalue over£50 free∙ free delivery∙freenextday capabilities nationalnextwithcoverageday only £12 per 10 litres with buyLaundrySoclean99645offerUltraLiquid1get 1 free only £1 per 56 42320wipesonly £2.33 per 100 gloves with offer Vinyl Gloves save£10 when you buy 2 cases of 30 100% IN STOCK*

HxCare aims to digitise workflows, reduce errors and free up care providers to spend more time delivering care to their residents. Designed to be truly mobile, HxCare will be tablet based and has been developed with significant input from care homes around the country.

HxCare also has an extensive product development roadmap and Positive Solutions is keen to involve users in shaping that roadmap with a feedback function for customer development requests.

“Positive Solutions has led the way for the last 30 years in the design, supply and management of robust patient medication record systems.

Positive Solutions launch new eMAR solution – HxCare

Steve Russell, Positive Solutions’ chief commercial officer, said: “Critical to the product development of HxCare has been a commitment to making the user experience as intuitive and easy to use as possible. “Simple menus and navigation facilitate adoption, training and roll out to care providers irrespective of their technical literacy.”

HxCare will be showcased at the Care Show at the NEC in October (stand B20) where care home owners will be able to see the product first hand and register their interest, sign up for the pilot or pre-order for launch.Steveadded: “HxCare from Positive Solutions will raise the bar for healthcare technology in the sector and ushers in an exciting new era for the care home community.

POSITIVE Solutions is set to launch an innovative, cloud-based medicines management system, HxCare, which will be showcased in October at the CarePositiveShow.Solutions is the leading provider of PMR solutions to the community pharmacy sector. For 30 years its innovative software has helped automate workflows, increase efficiencies and enhance patient safety whilst many of the 2,500 pharmacy sites it supports already work with care homes across the UK. It is estimated that around 80 per cent of care homes in the UK are still using paper-based Medication Administration Records to do their rounds. The delivery of medication in this way is prone to error as well as being cumbersome for both care homes and community pharmacies.

HxCare features will include medication and round management, scanning for booking in with automated ordering linking into a full stock management system. The team at Positive Solutions has given specific attention to extensive auditability at the click of a button whilst workflows have been designed to increase efficiency, remove errors and provide full traceability. It will offer robust reporting which will be invaluable for both CQC and Care Inspectorate purposes.

“Bringing that expertise and pedigree to the care home sector, those adopting HxCare can expect a product that delivers exceptional value, performance and enhanced compliance and safety standards.

DISCOVER how apetito can cut the time spent in your kitchen in half, whilst serving delicious meals your residents will love.

Although apetito partner with more than 600 care homes they work closely with every single one; offering a bespoke service that meet every home’s needs because apetito knows that one size does not fit all.

“Our team has worked closely with care homes across the UK for two years to ensure that HxCare offers the functionality and benefits missing elsewhere with a strong focus on intuitive user interfaces and decluttered workflows.

“With an exciting roadmap of new developments already scheduled, HxCare is set to transform eMAR for years to come.” For more information www.positive-solutions.co.ukvisit

Mealtimes are one of life’s simple pleasures and care homes always want to provide the very best experience for their residents but with the volatility of the labour market, food shortages and increasing prices, this isn’t always easy. Don’t miss the chance to find out how apetito can reduce the time spent in your kitchen, cut your catering costs, cater for all dietary requirements in a simple and stress-free system and provide your residents with delicious and nutritious meals they will love, all at this year’s Care Show taking place at the NEC Birmingham on October 12 andJoin13.apetito at stand 3A where you’ll be able to learn more about how their care home meals go beyond providing great food. As a leading marketing provider of care home meals, the team knows a thing or two about how to help care homes deliver an exceptional dining experience and high-quality nutritious meals that will delight and nourish residents, whatever their dietary requirements or culinary preference.Withanaward-winning range IDDSI compliant texture-modified food and revolutionary Finger Food Bites range, apetito’s meals enable care homes to bring back dignity and independence to dining for residents living with dysphagia and dementia.

Struggling to find staff for your home’s catering?

Care Homes general manager Richard Woodward said: “Our service goes beyond providing delicious food. We know our food speaks for itself –our dishes are delicious, nutritious, safe, and we’re immensely proud of their“Wequality.alsoknow that every care home is different, and we want to build a genuine partnership with you and your team: supporting you every step of the way to ensure your residents always look forward to mealtimes. “Don’t just take our word for it. Visit our stand at the Care Show to meet our team, ask any questions and find out how our tailored service could work for your care home, enabling you to deliver delicious, stressfree, cost-effective meals to your residents.”Asthesaying goes, ‘the proof is in the pudding’, so apetito will be serving free samples of its nutritious, tasty dishes developed by its team of in-house chefs and dietitians. If you’re at the Care Show, it really is worth heading down to apetito’s stand to try meals for yourself and find out more about how apetito can support you, build a partnership and ensure you’re serving high-quality meals your residents will love. Find out more about apetito’s care homes meal service https://apetito.link/care-show-2022at

30 CARINGCARE SHOW PREVIEW Advertiser’s announcement Advertiser’s announcement

THE STRENGTH OF THE WOLF IS IN THE PACK. Meet the team at STAND C20 EXPERTSLAUNDRYCOMMERCIALTHE.wolflaundry.co.uk

Jolly Trolley® Fun No. 263 Let’s say it’s Doris’s Birthday. Select the ‘Happy Birthday’ theme and write ‘Happy Birthday Doris’ on the sign. Dress the trolley up with birthday cards, a banner, a picture of Doris and of course a Big Birthday Cake, then wheel the trolley to wherever Doris may be while singing ‘Happy Birthday’ and just watch the magic begin.Everyone will join in with the singing, then with a cuppa and a slice of cake a fun event for all has been made from a special occasion for one. Doris’s cards and banner could even be made in advance by the residents (Fun No. 263A?). It really is that simple, and the best thing about it is that the resident’s families can easily add their own photos, videos or music to make the occasion truly person centred for their loved one. After all, life does not stop when you move into a care home. Visit the Little Islands stand G94 at The Care Show.

FOLLOWING four months of constantly challenging business conditions, we have started accepting an abnormal situation as normal.Actually, things are running pretty well... n Warehouse is fully stocked and almost always dispatching all orders received up to 5pm for next day delivery. n Supplier lead times are horrendous in many cases, but we are managing to order extra early, hold more stock and where necessary buy from another source.

WITH soaring energy costs and the care sector’s increasingly stringent hygiene and safety requirements, it has never been more critical that care providers establish appropriate laundry operations.

32 CARINGCARE SHOW PREVIEW Advertiser’s announcement

INTERCALL supplies industry-leading technology to health and social care facilities around the world. Every Intercall system is the product of specialist knowledge and experience gained through more than 30 years of research, development, and rigorous testing. Designed and manufactured in the UK, Intercall has created the UK’s best-selling nurse call systems. Intercall will be exhibiting at this year’s Care Show, showcasing its most recent innovations, including the Intercall One and the newly developed App. Building on their best-selling legacy systems, Intercall One provides a modern, affordable nurse call system for the digital age. Installed on the robust Intercall wired framework, it offers a system upgrade with minimum disruption to the day-to-day running of the care home, while the interconnected call points supply unrivalled reliability assisting in the smooth running of anyIntercallfacility.One delivers real-time accurate call data to the right people at the right time, ensuring a prompt response.Thesystem is supported with Intercall Care Cards to control access to sensitive areas, integrating with care management functions. Cloud data logging provides accurate performance data with the capacity to log more than 100 million events, while the system helps reduce patient alarm fatigue with mobile message integration. Emailtohttps://www.intercall.co.uk/contactfindoutmoreandarrangeademo.

HAVE fun is the simple answer… How?...Well, start by selecting one of the hundreds of programs already installed into the Jolly Trolley®, dress-up the Trolley according to the theme, then just add the residents.

Advertiser’s announcement

Abnormally normal at Gompels Advertiser’s announcement

Forbes Professional is a family run company, established in 1926, that provides Miele’s commercial laundry from our expansive nationwide infrastructure.Ourlargenetwork of in-house field engineers allows us to deliver a multiaward winning local-based service to both small care homes and national care operators. We have a solid understanding of the industry requirements and our dedicated account managers deliver a consultative service from complimentary site survey to on-going service support. Clearly, within any healthcare environment, hygiene is of paramount importance and our Miele commercial laundry and dishwashing equipment ensures full compliance with all WRAS and QCQ stipulations. With both sluice and thermal disinfection to kill viruses and bugs, our equipment eliminates any risk of cross contamination. We make it our business to ensure that all clients fully adhere to the industry regulations, whilst providing a solution that is tailored the individual requirements.

newly developed app

Container prices have started to come down nicely just as the Great British Pound lurches down to the lowest level against the US dollar ever seen in living memory. The move from 1.4 USD to the GBP to 1.2 is a straightforward 15 per cent increase in the buying price of many products. n Crazily high gas prices make tissue products expensive and prone to more shocks as Putin plays games with European supplies. n Vinyl glove prices have come down from a Covid high of £6.50 to just £2.50 per box of 100 and will drop further. Wherever possible we will reduce prices for everyone without you needing to ask. n Carriers are working reasonably well; driver shortage is not as acute as it was. That is only after they have put up prices by 30 per cent plus to cope with inflation and fuel costs. n Sales of Covid tests have picked up dramatically in the last few weeks reflecting the wider surge in the press. If that can happen in the summer, the winter could be difficult. n Local lockdowns in China are a worry as it could easily be a port or industrial region that is next. Our diversified supply base helps mitigate this in most cases. There is a ship with two of our containers on that has sat at sea for two weeks not moving. We can only assume it has suffered a breakdown because the shipping line has not revealed why. This will once again mess up port schedules and probably extend a four-week journey from the Far East into an eight-week saga. Fortunately, we have the stock in the warehouse to bridge the gap. It is very much business as usual in an unusual world. Harder work but working. Until next time, no news is good news and we will do our best to keep you supplied and updated.

For a small operation, or where space is of a premium, Miele’s Little Giants deliver on every level. They offer the utmost in utility, flexibility and product quality, whilst providing a stackable option to minimise their footprint and allow for easyOurscalability.Complete Care package gives access to premium brands with no initial capital outlay, comprehensive user training and support and a same/next day engineer response. Come and visit us at Stand C70 and talk to our expert advisors. Talk to our expert advisors

Advertiser’s announcement

It is important to note that, upon inspection by the CQC, domestic machines will not suffice within any care home as they fall short of the necessary guidelines for both WRAS and infection control. New commercial laundry machines can enable savings in water and energy consumption whilst adhering to all applicable industry guidelines. Notably, heat pump dryers can consume up to 70 per cent less energy than standard dryers, making them an increasingly popular, and considerably more cost and environmentally efficient choice.

Intercall to showcase

What can you do with a Jolly Trolley®?

NOMINATION FORM Category entered: Care home name: When you opened: Postcode: Full address: Main Telephonecontact:number: Job title: Mobile number: Email:Whatis the total number of staff (full time)?: What is the total number of staff (part time)?: How many beds do you have?: Person making nomination: Telephone number of person making nomination: Email of person making nomination: Supporting information must be sent via email to events@scriptmedia.co.uk (Tick if evidence sent) Please return to: Megan Prince, Script Events, Script Media Group LTD, 47 Church Street, Barnsley, South Yorkshire, S70 2AS Please see overleaf for more space What is the total of your current residents?: Please state, in 300 words or less, why you are entering the category indicated and why you think that your care home/team member should be shortlisted:

CONTINUED 300 words or less, why you are entering the category indicated and why you think that your care home/team member should be shortlisted: Please return to: Megan Prince, Script Events, Script Media Group LTD, 47 Church Street, Barnsley, South Yorkshire, S70 2AS NOMINATION FORM

CATEGORIES ACTIVITIES TEAM OF THE YEAR BEST INITIATIVE IN CARE BEST OUTDOOR ENVIRONMENT AWARD EXCELLENCE AND INNOVATION IN DEMENTIA CARE DEMENTIA CARE TEAM OF THE YEAR CATERING TEAM OF THE YEAR CARE EMPLOYEE OF THE YEAR COMMITMENT TO TRAINING AND DEVELOPMENT COMMUNITY INVOLVEMENT AWARD END OF LIFE TEAM OF THE YEAR MANAGEMENT TEAM OF THE YEAR QUALITY IN HOUSEKEEPING CARE EMPLOYER OF THE YEAR CARE GROUP OF THE YEAR CARE TEAM OF THE YEAR REGIONAL HOME OF THE YEAR - SCOTLAND REGIONAL HOME OF THE YEAR - NORTH REGIONAL HOME OF THE YEAR - SOUTH REGIONAL HOME OF THE YEAR - MIDLANDS AND WALES OUTSTANDING ACHIEVEMENT AWARD Caring UK Awards 2022 are kindly sponsoredInbypartnership with

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Packed with news, features and information, the Caring UK website provides a central hub for anyone who works within the UK sector to keep up-to-date with all the latest developments in Thecare.new site delivers more content, news features and information, and is the one-stop site for everything related to care in the UK. us today at www.caringuk.co.uk

“Staff and residents were really honoured and thrilled that the Mayor came to visit, taking time out of his busy schedule to tour the facility and meet and chat with them.”

The complex features a 64-bed care home and six retirement apartments for independent living. Facilities include a museum, a gym, hairdressing and barber’s salon and a veterans’ mess.

Its transformation into a modern veteran care village was completed earlier this year.

Broughton House is also home to an Armed Forces Support Hub, which provides welfare support and counselling for ex-service people of all ages living in the local community.

Andy met Hub manager Jackie Cornmell, who told him the service has seen an increase in the number of referrals, particularly during the pandemic, with 66 in the last 12 months alone.

The Mayor is chairman of the Greater Manchester Combined Authority, which provided part of the funding for the scheme. He gave a glowing seal of approval to the redevelopment, saying: “I could not be more pleased by what I have seen. It’s tremendous, I’m very“Youimpressed.wouldwant people who have served our country to have the very best that we can offer, and the new Broughton House is the very best when it comes to standards of care and facilities.

“We are proud as the GMCA to have played our part in helping Broughton House develop a home for the 21st Broughtoncentury.”Househas cared for more than 8,000 veterans since it opened its doors to the ex-service community in 1916.

Andy also chatted to other staff members, including household manager Erica Wright.

Mayor salutes veteran care village

Andy Burnham chats with resident David Teacher.

THE Mayor of Greater Manchester hailed the ‘tremendous’ standards of care and facilities at the UK’s first veteran care village during a tour of the recently-completed £12.5m development at Broughton House in Salford. Andy Burnham met residents and staff during his visit to Broughton House, where he was shown round by chief executive Karen Miller.

39 COMMERCE Proper ty, finance, insurance, training & recruitment 07920 475 440 Office@lamontjohnson.com PHONElamontjohnson.comSELLINGCAREHOMESNATIONWIDELOOKINGFORADISCREETSALE? FOR A FREE NO OBLIGATION APPRAISAL Totally Confidential ObligationNo .comlamontjohnsonLAMONTJOHNSONTO THE CARE SECTORPROPERTY ADVISORS JohnsonLamont ST.GEORGES ROYSTON HERTFORDSHIRE SOLD Totally Confidential No Obligation LOOKING FOR A DISCREET SALE? 84201937m.07920Office@lamontjohnson.com475440758 COMPLETES ANOTHER DISCREET SALE IN HERTFORDSHIRE OVER 40 YEARS EXPERIENCE SELLING CARE HOMES NATIONWIDE •1981 FOUNDING PRINCIPAL of Taylor National •2001 FOUNDING PRINCIPAL of DC Care •2012 FOUNDING PRINCIPAL of Lamont Johnson Grayson Taylor (Managing Director Lamont Johnson)PHONE GRAYSON OR DAWN “UPFRONT” FEES NOSt Georges Nursing Home, Royston, Hertfordshire. In the existing ownership of Newton Chinneck Ltd for many years and sold to first time entrants to the sector, Grand Park Homes Ltd.

He also met several residents, including World War Two veteran Derrick Corfield, 95, who served in the Merchant Navy and showed the Mayor his medal collection, and David Teacher, 98, who took part in the Normandy Landings on D-Day and later received the MBE for charitable work.

Chief executive Karen Miller said: “The Greater Manchester Combined Authority has been integral in helping us to create this amazing facility and we are proud that we have in this area the only care home for veterans in the north west.

“Additionally,easier. Scott was only ever a phone call away should we need anything. We’re delighted to have developed this relationship with Montane and will certainly be using them again as our group continues to grow.”

“Our sector was challenged insurmountably during the pandemic, and it was the people on the frontline, and in the background supporting them, that allowed us to make it through what will go down as the toughest time our industry has ever faced. We look forward to welcoming more like-minded people on to our team and celebrating our staff, who have a sense of loyalty and commitment second to none.”

Gordon Ritchie has been promoted to head of property. Gordon was key in ensuring all homes remained safe and functioning smoothly during the pandemic, including the sourcing and implementation of safety systems in line with regulations. Gordon is being rewarded for his commitment to the homes, residents, families and staff which included building visiting pods for families and residents to allow for regulation compliant visiting during the winter months.StuartMiddleton has been appointed as catering and dining operations manager. Stuart began his career with Renaissance Care 13 years ago as a kitchen porter and has now returned in a new role where he will be responsible for training kitchen staff, as well as maintaining and developing robust kitchen systems to further promote positive dining experiences for residents. Other appointments included Nichaela Richardson as digital marketing executive, supporting the digital communications and marketing to promote Renaissance Care.

Gordon Ritchie – head of property. Kirstene Feenan – head of marketing. Nina Mclean – people service manager. Stuart Middleton – catering and dining operations manager.

Scott Birnie has been hired as financial controller. Scott joined the team to help project lead the implementation of new and upgraded working processes for Renaissance Care.This includes a complete review and overhaul of financial systems, workforce systems and IT review to ensure the efficiencies throughout the company that will create the foundations of business growth

Operator strengthens team to support business growth

PEAK District-based specialist independent brokerage Montane Finance, part of the Montane Group, has supported Wood Care Group with a seven-figure refinance deal to support the growth of the business including the purchase of The Fountains Care Centre in Swinton, Salford. Wood Care Group is a family business run by Andrew, Tom and Jenny Wood, who have more than 30 years’ experience in the care homeScottsector.Murcott, MD of Montane Group, added: “We are thrilled to have been able to support such a passionate, hardworking and talented business as Wood Care Group with the successful refinance of their care group. “Andrew and the team hold a unique blend of compassion, humility and dedication in all that they“Havingdo. successfully navigated the pitfalls of Covid, the Group stand in a great position to continue to push forward through this next phase of growth and expansion.“Thisisanother key marker for the Montane Group, highlighting our key vision of being the debt advisor of choice for acquisitive and ambitious operators within the care sector.”Thislatest funding means Wood Care Group now operate five care homes offering 24-hour residential, nursing and dementia care. The others are Longwood Lodge in Oldham, Broom Lane in Rotherham, The Cedars in Doncaster and Riverside in Barnsley.Andrew said: “Working with Scott and the team has been an absolute pleasure, they understand the care market making the whole process much

Group completes seven-figure refinance deal

Nina Mclean has been appointed as people service manager. Nina’s appointment coincides with a new people strategy and culture review. Her wealth of knowledge has already advanced the execution of new people focused solutions, ensuring the workforce is supported and the cultural initiatives including a flexible approach to work, and a more inclusive environment for all, are instilledKirsteneeffectively.Feenanhas been promoted to head of marketing. In her fourth year with Renaissance Care, Kirstene’s commitment to promoting and supporting the homes and the wider business was underlined during the pandemic where she oversaw all family and staff comms, including information sharing on the implementation of new visiting restrictions and care systems during lockdown.Despitethe challenges posed by the pandemic, Kirstene drove occupancy as well as resident and staff wellbeing initiatives which supported the business operations.

Scott Murcott from the Montane Group (left) and David Booth from Montane Finance (right) are pictured with Andrew, Jenny and Tom Wood from Wood Care Group.

SCOTTISH operator Renaissance Care, has revealed a host of new appointments and promotions as it looks to double the size of the business over the next three years. Following the recent announcement of expansion plans across the group, a range of roles have been filled with new appointments, alongside a number of promotions recognising the dedication and strong performance of staff, especially during the Executivepandemic.chairman Robert Kilgour said: “It is not lost on us that as an organisation rooted in caring for people, we must ensure that our staff are equally looked after and are recognised and rewarded for the incredibly hard work which they dedicate to our residents, their families and our business. “We have always had a strong focus on the development and investment into our staff across the services we work in, however following an extremely challenging few years, it is essential that we buckle down in delivering this in a consistent and meaningful manner to help us retain, and grow, the talented staff we have here at Renaissance Care.

As well as the flats, more than 40 new jobs have been created in the local area, from support worker up to management level roles.

41 When industry knowledge and wisdom are needed, when a discreet sale is desired, our clients choose DC Care to sell their healthcare business. SALES | ACQUISITIONS | APPRAISALS | CONSULTANCY 01937 849 268 www.dccare.co.uk sales@dccare.co.uk specialist healthcare business agents Independent expertise, nationwide knowledge DC Care is delighted to confirm the sale of Boars Tye, a residential care home specialising in care for those with and without Dementia, including Palliative care, registered for a maximum of 27 service users. SOLD Boars Tye, Witham, Essex - Reg 27 specialist healthcare business agents ANNIVERSARY20TH

The new service in Calne consists of seven selfcontained flats providing an environment capable of meeting a variety of needs, ensuring choice and control with the least restrictive approach, and supporting people to achieve their full potential.

A NEW service supporting adults with learning disabilities has been established in Wiltshire. Creating more than 40 new jobs, the service sits within the heart of the community enabling people to remain close to home and their families.

National Care Group has developed the new service in close partnership with Wiltshire County Council.Having recognised a gap in services within the region, Palmarium ensures there is a dedicated infrastructure for specialist support, ensuring supported adults are not placed out of county.

“The service provides a critical step in our progression model within Wiltshire, and builds upon our previous developments in the county, ensuring we can provide the most appropriate accommodation and support for each stage of a person’sBuildinglife.”onbest practices and the expectations of commissioners, regulators, and the people supported, Palmarium provides a ‘capable environment’ in which National Care Group can provide specialist support to meet the most complex of needs.

Mike Ranson, commercial director at National Care Group, added: “At the heart of this service is enabling local people to remain in the Wiltshire area, receiving the specialist support they require to achieve their full potential and become an active and valued part of their local community.

“We are pleased to be investing in the local economy, welcoming more than 40 new colleagues to the National Care Group family.

“We look forward to building on the success within Wiltshire and expanding our progression model across the country.”

Belinda Robinson, director of development at National Care Group, said: “We’re proud to have worked alongside Wiltshire County Council to deliver this exciting new service. Palmarium is an important addition to our portfolio and demonstrates our continuing commitment to enabling people to gain greater choice and control.

Samantha Marshall, Belinda Robinson and Mike Ranson from the National Care Group commercial team (left) and the exterior of the new Palmarium service.

Provider opens new bespoke service in Wiltshire

42 Closed Care Home MidlandsSOLD ngacare.co.uk If you are looking to buy or sell a care home contact Nick Greaves on 07943 107 887 or email nick@ngacare.co.uk Your Business Is Our Priority

Home care provider opens in Inverclyde and Renfrewshire

Home Instead has appointed Sanjeev Kaushal as director of care and quality. He is a qualified pharmacist and has 16 years’ experience working predominantly in top five Fortune 500 healthcare corporations, most recently Lloyds Pharmacy Clinical Homecare and McKesson UK where he was senior head of pharmacy operations and quality and chief superintendent pharmacist respectively.

Sanjeev has also worked in the NHS as a cancer care lead for adults and paediatrics improving medicine adherence and quality of life standards. Sanjeev was previously a board director for the National Clinical Homecare Association as well as working collaboratively with the Department of Health and developing strategic relationships with regulators and key decision makers. In his new role he will join Home Instead’s executive leadership team.

“We also aim to bring exciting career opportunities to the Renfrewshire and Inverclyde communities, as we believe that care assistants are highly skilled and are an integral part of society.“Werecognise this with great pay rates, opportunities and benefits that acknowledge their incredible contribution to those they care for.”

A HOME care provider has recently opened in Inverclyde and Renfrewshire with the aim of providing high-quality care and support to local people. Bluebird Care Inverclyde & Renfrewshire is a new office that forms part of the award-winning Bluebird Care network, which has more than 200 offices across the UK. It has been launched by husbandand-wife owners Onker and Jaswant Bhart.Thecouple’s decision to open the new office stemmed from their own personal experience of finding the right care for Onker’s late father. After they struggled to get the care that Onker’s father deserved, they were determined to open their own home care business so that others did not have to face the same challenges. Onker said: “We aim to provide high-quality care and support to both Renfrewshire and Inverclyde and show how much we care about the health and wellbeing of our customers.“Everyone is entitled to the highest standards of person-centred care at home, and they should always have the freedom, independence, dignity, and respect to remain living in the comfort of their own home.

For Jaswant, a resident from Renfrewshire for several years, the chance to take ownership of a home care provider right in the heart of her community was just one more reason that contributed to their decision. As the duo embark on their new journey in home care, Bluebird Care Inverclyde & Renfrewshire has announced a number of care assistant job opportunities. With full in-house induction training provided, the home care provider is encouraging everybody, whatever their experience, to take the step and join its growing team.Bluebird Care Inverclyde & Renfrewshire will host an official launch event in the coming months to meet members of the community they will be supporting.

Most people who have run or managed a care business know that any one of these components by itself isn’t the You’llanswer.understand that all the different parts of a care business such as compliance, care delivery, HR, marketing and finance, must function together seamlessly, to create success and balance for the long-term. The Care Ideals team know this. We’ll work with you to create balance and growth in all areas, thereby helping to create a care business that delivers exceptional care and is also operationally sound and profitable.

What makes a care business successful?

ANCHOR, England’s largest not-forprofit provider of care and housing for older people, has exchanged contracts to further expand its portfolio with the acquisition of the entire share capital of Halcyon Care Homes Topco Limited. The 11 purpose built residential care homes, two of which are currently in development, are located in the East Midlands and the South of England - and will bring the total number of sites operated by Anchor to 125. The acquisition is a key part of Anchor’s business plan to have more and better homes where people love living in later life.

The deal substantially increases the operator’s estate and is the biggest care home acquisition by Anchor in recent years, following the purchase of 24 sites from LNT Group and five from Cavendish Healthcare Group in 2015.Five were also acquired from Hadrian Healthcare Group in 2019. The deal is expected to complete in the autumn once the CQC transfer of registration has taken place.

Laundry facilities will also be provided while staff will benefit from changing rooms and showers.

Is it because of high occupancy or high weekly hours? Or maybe it’s due to a healthy staff culture?

Our unique and innovative ‘one stop shop’ approach simultaneously addresses every aspect of your care business. We call this our Complete Care Business Solution – where you deal only with our team. Whether you’re the owner of a care home or nursing home, a domiciliary care provider, a supported living provider, a registered manager, or a care franchisee, we work as your business partners and advisers, providing a tailored level of on-going business, operational and staff support. This ensures that your business is managed successfully, leaving you and your team to deliver exceptional care. All these benefits, all from one place and all the time! We offer three different levels of support and we’re happy to discuss which will be most suitable for your specific requirements.

The Care Ideals Complete Care Business Solution provides support in all aspects of your care business.Please contact us to discuss our Complete Care Business Solution.

Anchor adds 11 more homes to its portfolio

“Our focus is on providing highquality residential care and housing, and we’re very pleased to be welcoming residents and our new colleagues to the Anchor family.”

Chief financial officer Sarah Jones said: “Our business plan sets out a clear growth strategy and these homes represent an excellent opportunity for us to provide more and better homes where people love living in later life.

“The homes will broaden our provision of care and extend our presence into more areas of the country.“We’llbe able to draw on and share best practice across these homes and the wider Anchor care home estate.

0330. 133 www.careideals.comcomenquiries@careideals.5720

PLANS to build a new care home in Oulton Broad have been approved by East Suffolk Council. The development has been planned to modern environmental standards and will provide 32 appointed bedrooms, vaulted ceiling dining rooms and lounges, a café and a hair and beauty salon. The first-floor lounge will open on to a terrace overlooking a courtyard. Landscaped grounds will include a sensory garden and an ecology area designed to promote biodiversity. There will be hotel quality dining facilities with silver service to enhance the meal-time experience.

Complete Care Business Solution: enquiries@careideals.com

Kingsley Healthcare CEO Daya Thayan said: “We have worked closely with local councillors, planners and the local community and are delighted to present this scheme for a beautiful boutique care home that will define luxury care offering. “It will create a further 100 jobs in the local area.” He added that the scheme for Lavender Cottage was among a number of projects under way or planned as part of Kingsley’s Vision 2025.“We have committed £150m to build new facilities and reconfigure existing services; we will be using the best materials and buildings will feature all the new energy technologies, and other ESG additions, to ensure environmentally friendly developments,” he said.

Is it because of a ‘good’ or ‘outstanding’ rating from CQC?

Plans for luxury care home get go-ahead

Sarah Jones

BROXBOURNE Nursing Home has officially opened its doors to residents needing care in Hertfordshire. This £10.9m investment from Hertfordshire County Council will help to meet the increasing demand for care services, more than doubling the provision of council-funded beds in the Fortyborough.percent of the 77 beds in the nursing home are council funded, ensuring local people enjoy the best standard of care within their community.Thenursing home, which is wholly owned by Hertfordshire County Council and managed by Gold Care Homes, has been built with sustainability and innovation at the heart of it.

“This is the first Birtley House garden party for several years due to the pandemic and it was lovely to see our residents and their families enjoying a very jolly afternoon together.”Tocelebrate the significant milestone of 90 years in care, the residents of Birtley House along with their families, staff members and friends were invited to enjoy a party on the lawn with live entertainment. Resident chef Steve Hounsham provided an afternoon tea, with colourful cake selections presented on vintage cake stands and crockery.

The funds provided by Cynergy Bank enables SpringCare to refinance four specialist care homes within the portfolio. This funding structure will also allow the group to pursue continued growth in the care home sector. Cynergy Bank has provided SpringCare with a five-year term loan with a repayment profile of 25 years.SatShingadia, relationship director at Cynergy Bank, added: “It has been great to work alongside such a solid team.“Ilook forward to providing continued support to SpringCare that offer such invaluable support within communities.”

Simon Whalley, Caroline Whalley, Tim Whalley, Sinead Whalley and Frank Whalley.

“We are looking forward to continuing working alongside Cynergy Bank as the Group evolves.”

Councillor Roberts was joined by Ravi Gidar, chairman of Gold Care Homes, and Margaret, the first resident of Broxbourne Nursing Home, who cut the ribbon to officially open the nursing home.

Ravi said: “The delivery of this flagship home has been a fantastic achievement and testament to the commitment of the team at Gold Care Homes who have worked in close partnership with Hertfordshire County Council over the past couple of“Weyears.look forward to enriching the lives of residents in our care by bringing them joy, happiness and fulfilment.”Thenewcare home offers residential, dementia, nursing and respite care. Set over two floors across four residential suites, surrounding a central courtyard garden it offers en-suite accommodation, a variety of communal lounges and in-house facilities and smaller sensory/quiet zones, opening out over a number of amenity gardens, terraces and balconies, allowing residents to retain their executiveCouncillorindependence.TonyKingsbury,memberforadultcare at Hertfordshire Council, also visited the home to talk to residents and family members.Headded: “It’s really clear that Broxbourne Nursing Home exemplifies our approach to care for older people in Hertfordshire. “We want to help people to carry on being independent as they grow older and to be looked after in a place that really does look and feel more like home, in somewhere they feel comfortable and safe.”

“We are looking to raise the bar in the care sector with Hertfordshire’s newest nursing home,” said Councillor Richard Roberts, leader of Hertfordshire County Council, at the official opening event. “Broxbourne Nursing Home showcases best practice in design, build, innovation through technology and personalised care. It also helps local people to stay within their community, retain their independence and carry on living healthy and fulfilling lives.”

A SURREY family is celebrating a significant milestone – 90 years of providing care. The Whalley family at Birtley House Nursing Home in Bramley marked the occasion with a tea party for residents, friends and families in the grounds.SimonWhalley’s family founded the business in the 1930’s, and he has been a director at the home for the pastSimon’s50. grandfather called on his experience as an army surgeon in the First World War to pioneer the private care of those with mental health problems as far back as the 1920s, offering an alternative to generational living with medical support many years before the NHS was conceived. Today, each of the five board directors at the care home is a member of the Whalley family. Managing director Frank Whalley said: “We are very proud of Birtley House and our long history of care. It was important that everyone was involved in the celebration.

New nursing home opens in Hertfordshire

Director Lee Cox said: “The Group has been expanding steadily over the last few years, growing from strength to“Cynergystrength.Bank has been an integral partner to us during this time and has made, at times, a complicated refinance process quite seamless from a finance perspective.

Bank’s funding bolsters specialist care homes

THE owner and operator of 16 specialist care homes across the Midlands and the North has received £9m of new funding from CynergyEstablishedBank.in 2001, SpringCare is a family-run business that operates a group of residential and nursing homes across Shropshire, Cheshire, and the Wirral. Its facilities cover a range of care options, ranging from basic residential care where clients simply need support to continue independently with their lives, to nursing home care. SpringCare also provides care services to younger adults with disabilities for both long- and shortterm respite stays.

Family-run home celebrates 90 years of providing care

LOOKING TO SELL CAREYOURBUSINESS? 07879 073 195

By Alison Willoughby STAFFING resource challenges, ever increasing regulatory regimes, local authority inspections, rising inflation, utility bills increasing rapidly; hardly a great way to start a conversation. Nonetheless these are all issues facing the care industry. But what’s new?Care has never been for the faint hearted and yet the appeal of the sector remains strong. I see interest across the board, from new entrants who had previously invested in other sectors that haven’t fared so well in the post-Covid era, to existing operators looking to consolidate.Ofcourse,homes with a high percentage of self-funded clients in wealthier areas remain as sought after as ever, but homes in the midmarket with a good compliance history are also on the target list of many buyers, along with the turnaround opportunities that less well performing homes can provide. Homes that have expansion potential also appeal for obvious reasons.Funders see the potential in the care industry across the board from independent living apartment developments and specialist care settings, to elderly residential and nursing homes.

Care sector’s appeal remains strong

With the interest in care homes remaining very strong, now might be a great time to think about selling. We have a number of buyers keen to acquire operational care homes across the UK, so if you would like a confidential discussion about the possible sale of your care business, restructuring your portfolio, or your acquisition plans contact us today

Of course, funders prefer a business which is as future proof as possible, so larger bedrooms with en-suite wet rooms and a CQC rating of at least Good are However,preferred.Iamhaving more discussions with funders about homes that are not quite there now, but with a little attention and investment, could be transformed. Those with a Requires Improvement rating can be of particular interest, especially if it’s almost Good rather than almost Inadequate.

www.fleurets.com

Alison Willoughby

Alison.Willoughby@fleurets.com

n Alison Willoughby is the head of Healthcare at Fleurets.

Advertiser’s announcement

There are a number of reasons why such a home might be of interest to buyers.Firstly, it may be a straightforward turnaround, or the location may lend itself to redevelopment, either for care or an altogether separate market. As you can see, there are buyers for a range of care homes, be that continued use or redevelopment. The first step to establishing the likely buyer is to know what your business is worth, what its strengths and weaknesses are, therefore who it will appeal Additionally,to. the format of the sale can make a difference to tax paid on completion, so legal and financial advice should be sought earlier rather thanYourlater.plans may not include an immediate sale, but your exit strategy starts here.

I always review inspection reports to understand the rating as much as possible and understand its potential for a new owner. Is it a single unfortunate inspection, with the problems identified already resolved, or a more embedded issue? Some funders are doing exactly the same thing and taking a view on the buyer’s turnaround credentials. So, what of the homes that are not faring so well from either a compliance or financial perspective?

n Mike Padgham is the managing director of the St Cecilia’s Care Group and the chair of the Independent Care Group.

We applauded nurses and carers for their valiant efforts on the frontline to keep so many people safe from Covid19.Have we forgotten that already? Have we gone back to complacency so quickly?Frighteningly, too many people only think about healthcare and social care when they need it. They then wrongly imagine that whatever they need will be there for them. Care providers have many years’ experience and can advise on what needs to be done to save the service. You must draw upon that expertise. We deserve to see from you, who hope to be our next Prime Minister, what you intend to do to create a proper, sustainable sector to look after our most vulnerable. This must begin with a greater diversion of the Health and Social Care Levy to social care to properly fund the sector, end the loss of provision and provide proper pay and career structures for care workers.”

BioCote protected Gainsborough Specialist Bathrooms are the only specialist UK bath manufacturer capable of providing a world-leading level of integrated hygiene control. BioCote is a silverion additive which is included during the bath manufacturing process and provides up to 99.9 per cent 24/7 protection against an array of microbes. These including influenza A H1N1, E.coli, Salmonella and CRO, CRE, VRE and MRSA. As it is integrated into composite materials, BioCote cannot be wiped or worn away – hence provides continual risk reduction of bacteria, mould and some viruses. With the possibility of new pandemics in the not-so-distant future, the need for bathroom products that limit pathogen growth is now super-critical for care environments. Antimicrobial baths From a product point of view all Gainsborough baths, including the flagship powered hi-lo Gentona and reclining Sentes, are supplied with BioCote as standard. BioCote is a pioneering, invisible solution that requires zero maintenance or extra specialist fluids – representing a cost-effective and sustainable solution.

– synergising to deliver hygiene innovation

Advertiser’s announcement

There are already huge delays in hospital discharges because there are no packages of social care available to look after people when they leave hospital. This is only going to get worse.TheNHS is itself close to breaking point due to similar funding and staffing issues. I recently got a taste of this on a personal level when I accompanied the close relative of a friend to hospital. After a very long wait for an ambulance, this older gentleman then endured several hours in that ambulance before being transferred to a trolley in a corridor for a further lengthy wait and after being admitted he was then transferred to another hospital. Overall, an intolerable experience for anyone, even worse for someone of advanced years and in poor health. Without a strong and sustainable social care sector, we cannot have an effective NHS. Both have to be properly funded and supported. Health Secretary Steve Barclay has said that support for the NHS and social care cannot wait until we have a new Prime Minister, and he is right. There have been calls for the recall of Parliament over the cost-of-living crisis. I would argue that similar, urgent action is required over health and social care. Yes, rapidly rising food prices and the soaring cost of gas, electricity and petrol are putting a real strain on all of us, especially those on lower incomes. That is why the economy has been so prominent in your campaign discussions. But our health is just as important.Todayisalready too late for many who can’t get care and providers who are leaving the sector. You may believe that there aren’t many votes in social care. It isn’t a populist issue and nor does it have strong trade union or other representation to fight its corner more loudly.ButNHS healthcare and social care are vital for us all, our husbands, wives, brothers, sisters, mothers, fathers, aunts, uncles, everyone.

By Mike Padgham BY THE time you read this there will be a new leader of the Conservative Party – and new Prime Minister –getting their feet under the table at 10 Downing Street. Well before they get too comfortable, here is my message to them: ‘get social care done!’ Firstly, I would like to invite the new PM to visit the frontline of social care and to see first-hand the crisis in the care of our most vulnerable. Your predecessor promised to fix social care and didn’t. Nor did he ever, to my knowledge, visit the frontline, even during the pandemic.Next,Iwould urge them to divert a greater proportion of the Health and Social Care Levy fund to social care so that we can halt the number of care providers leaving the sector and address the staffing crisis that is hampering care. There was precious little mention of social care in the campaigning and the millions of people who benefit from and work in the sector deserve better.Iwrote to both candidates before the leadership election, urging them to tackle the care crisis. In my letter, I said that we have been warning for more than 30 years that social care was not being funded properly to provide a good, sustainable service for people who need that care every day to help them live a full life. I wrote: “Those years of under-funding left social care in a perilous state and Covid-19 hit it hard. Now a beleaguered social care sector finds itself facing a massive staffing shortage and huge increases in costs, including fuel and utility prices.

Infection control legislation

There is a very real risk of significant provider failure with a subsequent loss of care Failureprovision.insocial care would hit NHS care too as it is one of the bedrocks on which the health service is built.

The introduction of the Health and Social Care Act 2008 and the Care Quality Commission led to health and social care establishments implementing strategies aimed at breaking the chain of crosscontamination between sources of harmful bacteria and patients. Nevertheless, today Covid-19 represents an ongoing challenge for care homes with more stringent measuresThereforerequired.specialist bathrooms from Gainsborough are now regarded as even more care critical through the delivery of more effective hygiene management and inbuilt antimicrobial BioCote.

First priorities for the new PM

EXACERBATED by Covid-19, the control of healthcare-associated infections (HCAIs) continues to be a major challenge for care homes and hospitals.Thisinvolves a combination of infection prevention strategies which need to include safe and innovative bathroom and wet room equipment. Without the right antimicrobial baths and bathroom fixtures, microbes can thrive leading to bather and carer contamination. Equally the design and quality of equipment is critical, so cleaning is effective and surface integrity is maintained.Thisiswhere Gainsborough’s baths and G360 bathrooms are proven to deliver an effective, holistic approach to world-class hygiene through BioCote integration.

Mike Padgham

CARINGNEWS46

Now that the leadership contest is over and the new PM installed, we must wait to see what action is taken on social care. But we cannot wait very long, as more and more people are going without care every day and the situation is becoming critical. Go on Prime Minister, make a name for yourself as the one who truly fixed social care once and for all.

Gainsborough Specialist Bathrooms and BioCote

01527 400 022 info@gainsboroughbaths.com www.gainsboroughbaths.com ADVANCED CARE WITH SUSTAINED RELIABILITY ULTIMATE COST EFFICIENCY WITH PIONEERING HYGIENE AND SAFETY SENTES GENTONA A powered reclining bathing solution with enhanced postural support for more complex bather needs An ultra-efficient, world-class variable-height power assisted bath, with bather transfer seat and integrated antimicrobial protection • Easy one-touch tilt with hoisting access • Multiple safety and comfort features • Reduced operational costs • Impressive 205kg SWL • Redefining performance, long-term value and moving & handling excellence • Ultra-energy and water efficiency • Therapeutic options including Airspa, lighting and sound • Proven for advanced dementia care • Holistic lifetime servicing and LOLER testing © Gainsborough Healthcare Group. 10 & 11 The Oaks, Clews Road, Redditch, Worcestershire, B98 7ST. 01527 400 022 info@gainsboroughbaths.com www.gainsboroughbaths.comOUR PROTECTION PROMISE

call: 01924 868470 visit: shackletonsltd.co.uk RENEW REFRESH&