Caring UK August 2019 by Script Media

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Government should scrap Green Paper CARE providers are calling on the government to scrap the longdelayed Green Paper on care and take immediate action instead. The Independent Care Group says it has taken too long to bring the paper forward and the 1.4m currently living without the care they need cannot wait and need action now. Their call comes after it was revealed that dementia sufferers have spent almost £15bn paying for their own care since plans for a Green Paper were announced two years ago. The Group’s chair, Mike Padgham, said: “The moment has passed and it is simply too late now to introduce a Green Paper. “Everyone is agreed that we need to take urgent action to help those who need care and those 1.4m people cannot wait for the endless debates, consultations and discussion that would doubtless follow the introduction of a Green Paper. “We need to take action now and have the discussions and make changes as we go along, not wait any longer.” The Independent Care Group says the past 17 years has seen 13 documents – four independent reviews/commissions, four

consultations and five white and green papers on care. The House of Lord Economic Affairs Committee recently called on the Government to spend £8bn to restore social care to acceptable standards and then introduce a system within five years to allow people to get their social care for free. “The cross-party Economic Affairs Committee has spelt it out very clearly for the Government, concluding that social care is severely underfunded and riddled with unfairness,” Mike added. “It also agreed that current arrangements for people with dementia are unfair, with people paying hundreds of thousands for their care while someone with cancer gets their care free. “Others, like Damian Green, also concluded that the system was unfair and needed a sharing of the costs amongst the population and an end to the ‘dementia lottery’. “It is clear that we need an immediate injection of money into social care and a sustainable method of funding care, from National Insurance or income tax, for the future, so that everyone shares the burden of paying for our care. We don’t need another Green Paper to tell us the obvious.”

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Former Strictly Come Dancing professional Kristina Rihanoff was the special guest at St. Christopher’s Care Home in Northampton’s summer fete and brass band concert. Daventry Brass Band provided the music and there was a variety of stalls, including cakes, white elephant, raffle and tombola plus refreshments. There was also an opportunity to see the result of the planting of more than 3,000 bedding plants by 30 volunteers from local companies and organisations. Money raised from the day went towards the residents’ fund.

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TIME is running out to submit your Caring UK Awards’ entries, with nominations for this year closing on August 30. The Caring UK Awards, in partnership with Clydesdale and Yorkshire Bank, recognise excellence and achievement throughout the care industry and recognise team efforts across the UK. They have been created to highlight and pay tribute to the care home teams who make an outstanding contribution to caring for the elderly. Taking place on Friday November 15 at The Athena in Leicester, there are more than 20 trophies up for grabs at this year’s awards including Care Home of the Year, Management Team of the Year and Activities Team of the Year. Other categories include Best Innovation in Care, Best Outdoor Environment and Care Employer of the Year. New categories for this year include Care Employee of the Year and the Community Involvement Award. Derek Breingan, head of health and social care at Clydesdale and Yorkshire Bank, said: “There is still time to nominate an entry for this year’s Awards and I would encourage everyone to take the opportunity to highlight an individual or service that deserves recognition.” n Enter at www.caringukawards. co.uk or see pages 16 to 18.

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Cycling initiative launches a second bike in Perth A CYCLING initiative aimed at getting older people out and enjoying the fresh air has officially launched its second bike in Perth, thanks to the help of an 82-yearold tenant. With the help of Norman Ridley, who lives at Bield’s Quayside Court, Cycling Without Age Perth launched its new trishaw at the South Inch recently. The former Salvation Army officer, who is the senior ambassador for Cycling Without Age Scotland, was joined by members of the Guildry Incorporation of Perth who fully funded the second bike. Norman said: “To be able to launch a second bike is just fantastic. We’ve only been running Cycling Without Age in Perth for just over a year and it has really taken off. “Our team of volunteers have taken more than 100 people out so far – from Bield tenants at Quayside Court to residents at Balhousie North Inch Care Home and beyond. “We have to say a big thank you to the Perth Guildry who donated the full sum for this second trishaw. One of the members came out for a ride and could see the benefits that the initiative has brought to the area. “We are looking forward to taking ‘Geronimo’ out for a spin and getting

Norman Ridley, Matthew Mackie, chapter captain of Cycling Without Age Perth and principal teacher at Perth High School and Louis T Flood, outgoing Lord Dean.

www.caring-uk.co.uk Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 Email: bg@scriptmedia.co.uk Assistant Sales Manager: Tracy Stacey Tel: 01226 734480 Email: Cuk3@scriptmedia.co.uk National Sales Executive: Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk

more elderly people out and enjoying the fresh air.” Founded in 2012 by Dorthe Pedersen and Ole Kassow, Cycling Without Age is a project which aims to help elderly people who have limited mobility get back on their bikes. First launched in Falkirk, Scotland in 2016 by community group ‘Communities Along the Carron Association’ with

Climate Challenge Funding, the group has now secured the long-term future of Cycling without Age in Scotland with funding from the Scottish Government. The chapter operating in Perth was brought to the area by pupils and staff at Perth High School. A partnership between the school and Norman was initiated and the two now work closely together on a regular basis.

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

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Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk

CARINGNEWS

Broadcaster Gyles unites generations with poetry Residents bake up a storm ... THE introduction of a new weekly cookery club has been a hit with residents at Dene Holm Residential Care Home, where the group have been busy whipping up batches of bread and jam. Rising to the challenge of the weekly cooking club, the residents arrived armed with their aprons, ready to tackle the tough task of breadmaking, as well as making jam with some local seasonal strawberries. General manager Chris Hutchinson said: “Our new cookery club is growing in numbers from week to week, at first, just a few residents came along but now, there is a big group of them. “They have great fun having a go at whatever is on the menu for the week and it’s really rewarding for them to be able to do it all themselves, start to finish and to try their treats too.”

LOVER of language Gyles Brandreth is spearheading a national campaign to prove how powerful the written word can be when it comes to bringing different age groups together. Whether nine or 90, the Poetry Together project, supported by Dukes Education, will encourage school groups and care home residents to learn a poem and meet up to recite it in unison. The BBC Radio 4 Just a Minute star is urging schools across the UK to sign up via the www.poetrytogether. com website and will provide every participating school with a signed copy of his new anthology of poems ‘Dancing By The Light Of The Moon’, due to be published in the Autumn. The top author and broadcaster launched the campaign at the National Army Museum in Chelsea where children from four London schools met up with Chelsea Pensioners from the Royal Hospital to recite poetry together. Gyles said: “I love poetry and want to share the joy of learning a poem. The idea is beautifully simple – to get young and older people to learn the same poem and then get together to perform it and have tea. “It’s free, it will be great fun and will bridge the gap between generations to the benefit of everyone.” The Chancellor of the University of

Chester and former MP is no stranger to performing poetry and has been in love with verse since he was a young boy. His fondest memory was when he performed ‘Macavity the Mystery Cat’ to its author, T S Eliot, who was 70 at the time. Last year, Gyles made a radio programme about the value of learning poetry by heart featuring research that showed how learning and speaking poetry benefits both younger and older people. This was the inspiration for Poetry Together, which has been backed by Dukes Education, a group of schools and education organisations united by outstanding teaching and learning. Founder and chair of governors

for Dukes Education, Aatif Hassan, said: “For young people, learning and reciting poems boosts their confidence, speech, memory and attention; for the elderly it can improve brain capacity and reduce memory loss. “We’re really excited that Poetry Together will bring communities together over a shared love of learning to tie in with National Poetry Day in October.” Interested schools, both primary and secondary, and care homes should contact each other, choose a poem, practise and get together in the two weeks following National Poetry Day on October 3 to recite their poem together and share videos, if possible, across social media.

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CARINGNEWS

Carer Sue retires after 35 years A CARER who has devoted her career to looking after other people has finally said goodbye after 35 years of working at an Oswestry care home. Sue Rogers clocked up the impressive service as a carer at the Fairholme residential and nursing home. She started her career when the home was run by Shropshire Council. Sue transferred to work with Coverage Care 22 years ago when it took over the running of the

operation from the council, and was among the team who opened the purpose built New Fairholme in 2013. New Fairholme’s manager Imelda Briones said: “It is people like Sue who create the friendly home-fromhome atmosphere that we pride ourselves. We will miss her but wish her well in her retirement.” The operator organised a surprise party for Sue, inviting families and past colleagues along, including the former matron Daphne Hill.

Shoppers help veterans’ charity win £4,000 grant THE Royal Star & Garter home in Solihull has won the highest grant available in a Tesco Bags of Help initiative. The charity scooped £4,000 after receiving the most votes from shoppers at stores in and around the Solihull area in March and April. The money will go towards a new minibus, which will help residents go on outings and attend medical appointments. The Royal Star & Garter Home cares for ex-Servicemen and women and their partners living with disability or dementia. Tesco customers voted for the charity and two other good causes

at nine stores earlier this year, using blue tokens given at the check-outs. Caley Eldred, director of supporter engagement at the charity, said: “The minibus plays an important role in the quality of care we provide, but the current one is nearing the end of its useful life, so we’re fundraising for a new one. “To be awarded the top grant available will mean the world to our residents, and we are grateful to Tesco and to everyone who voted.” The announcement marks a double success for the charity in the Bags of Help initiative, after its Surbiton home also won the £4,000 grant earlier in the year.

Residents at a Kemnay care home have been horsing around thanks to a visit from some new equine friends. Meallmore Ltd’s Grove Care Home welcomed two Shetland ponies to give residents the chance to meet and interact with the animals. They were encouraged to get to know the ponies who have been highly trained to handle any situation. Manager Karen Paul said: “It’s not every day you get ponies wandering through the home, so it was lovely for the residents to have the opportunity to enjoy their company.”

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CARINGNEWS

Home where resident died had been warned about safety failings

Team ‘Moonlights’ for hospice NINE members of staff from Tanglewood Care Homes took part in Lincoln’s St Barnabas Hospice Moonlight Walk, contributing to the £13,000 which has been pledged by fundraisers. Members of staff from the provider’s Horncastle and Lincoln care homes dressed in their finest 70s attire to join hundreds of other people from across Lincolnshire at the flower power-themed event to raise vital funds for the charity. The 10km night walk took participants up Steep Hill, through the city’s historic Bailgate, past the Cathedral, down to Sincil Bank and back.

Shirley Woods, registered manager at Tanglewood’s care home in Horncastle, said: “It was a great night for staff to get together and raise money for such a worthy cause. “We began walking at 10pm and managed to complete the course by midnight. “The atmosphere amongst those supporting the event was fantastic – we all wore flower garlands and flashing flower head dresses.” Joining Shirley was Annika Hughes, Sue Bell, Angela Clarke, Jessy Romy, Margaret Harrison, Judith Marshall, Charlie Lawie, Sarah Watkins and her husband Peter. They raised a total of £450.

A CARE home where a resident died after a fire in his room had already been warned by London Fire Brigade about fire safety failings. Lee Valley Care Services in Wembley received a fine of more than £57,000 after pleading guilty to four offences under the Regulatory Reform (Fire Safety) Order 2005 including: n Failing to make a suitable and sufficient fire risk assessment. n Failing to update the fire risk assessment in light of a change of circumstances when smoking habits of a resident changed. n Failing to monitoring and reviewing fire safety arrangements. n Failure to follow procedures in the event of danger. The Queencourt care home is based in a converted house and is home to up to seven vulnerable adults. Fire safety inspecting officers visited in November 2015 and raised concerns around fire doors, fire safety management and the lack of a fire risk assessment. A ‘Notice of Fire Safety Deficiencies’ was issued and managers were given until May 2016 to address the issues. During the notice period, residen, Terence Roberts died after a fire in his room in March 2016. Following the fire, fire safety officers carried out another audit of the home and saw no evidence that the

care home had been working on addressing the issues ahead of its deadline. Evidence of cigarette litter and cigarette burns to furniture was found in the care home, and Westminster Magistrates Court heard Mr Roberts had been smoking in his room before the fire. Mr Roberts was discovered in his smoke-filled bedroom by staff. He died six weeks later in hospital. Dan Daly, London Fire Brigade’s assistant commissioner for fire safety, said: “It is a terrible tragedy that vital fire safety warnings were not addressed more quickly in this case. Our thoughts remain with the family of Terence Roberts. “Smoking is one of the top causes of fatal fires among people who receive care and it’s vital that care homes and their staff can spot the danger signs associated with smoking, follow vital precautions to ensure vulnerable people are kept safe and detail how they have addressed the specific risks to residents in their Fire Risk Assessment. “We’re pleased to see this care home has radically improved its fire safety record in inspections following the incident involving Mr Roberts. “The premises now exceeds industry standards, having installed sprinklers.”

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CARINGNEWS

The staff at care provider PJ Care are a passionate bunch. Going above and beyond, the annual Star Awards celebrates their achievements and unswerving dedication to the residents in their care. Caring UK reports.

Group holds festival-style event to say thank you THE annual Star Awards are PJ Care’s way of saying a big ‘thank you’ to its hard-working staff. Previous awards were a special event for winners, finalists and their guests, but this year’s Star Awards were expanded to become a company-wide event, with everyone welcome, including many of the residents. The Star Awards aren’t your typical stuffy awards ceremony. They’re a full-on festival-style celebration combining good food, fantastic music and fun for all the family. In fact, PJ CareFest brings all those

festival essentials – including ponchos, tickets, wristbands and more – to create a truly unique way of celebrating the staff’s commitment. Chairman Neil Russell said: ‘We actively champion staff wellness and appreciation at PJ Care. While we always say it’s all about our residents, we cannot overlook the role our staff plays in enabling this ethos every single day. “Our teams are simply amazing; to be able to recognise them and say thank you in this way means a huge amount. And it’s good to have fun at work.”

This year the group went bigger and better because it has had so much to celebrate. PJ Care is a finalist in the upcoming HealthInvestor Awards, and the company recently achieved Sunday Times Top 100 accreditation. Awards announced during PJ CareFest, held at Shuttleworth College near Biggleswade, were: Team of the Year – Therapy; Business Support Worker – Anna Zitoudi; Leader – Natalie Maxwell; Support Services Worker – Grant Mugford; Carer – Temi Aweli; Clinician – Ray Mwasaru; Rising Star – Lucja Adamiec; Learner – Jessie Wang;

Employee – Cheryl Jones. All winners and runners up received a cash prize and certificate to mark their achievements, while winners also took home a trophy and a badge for their lanyards. ‘The Star Awards recognise the fact that without our loyal staff we wouldn’t be where we are today,” added Neil. “Every single member of staff gives so much of their time, energy and genuine passion, helping our residents to make progress with their recovery safe in the knowledge that they are in the best possible care.”

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CARINGCARE HOME OPEN DAY

Borough Care, Stockport’s largest not-for-profit provider of care for older people, marked Care Home Open Day with a range of activities at all of its 11 homes. The art theme of this year’s event was widely embraced, with two residents from Bryn Haven and two from Cawood House, both in Brinnington, having their photography on display at their homes. These residents participated in a digital photography project with students from Cheadle Hulme High School. Pictured are Frances Berriff and Lila Wood, residents at Borough Bryn Haven in Brinnington, showing off their digital photography project pictures. Staff and residents at Ideal Carehomes’ Handley House in York welcomed Minister of State for Care, Caroline Dinenage MP, as she visited the new £10m care home as part of her Care Home Open Day tour and her continuing research into industry best practice and person-centred care. Caroline, who was accompanied by Richard Webb, director of adult social services for North Yorkshire and Pippa Corner the assistant director, joint commissioning, City of York/NHS Vale of York Clinical Commissioning Group, was greeted by LNT Group chairman, Lawrence Tomlinson and given a tour of the home by registered manager Rachel McNally. Caroline is pictured with LNT Group chairman Lawrence Tomlinson. Internationally renowned artist Walter Kershaw supported Care Home Open Day at Half Acre House in Rochdale. He entertained residents and visitors with his recollections of his travel, and displayed some of his unique work. Walter was acclaimed as the original graffiti artist but went on to achieve much more, with his style of watercolour/oil painting being studied by numerous students. The Mayor and other local artists also visited the home during the event.

A Glastonbury inspired mini-festival took place at a Tyneside care home as part of Care Home Open Day. Music and arts activities were available to residents and visitors at Waverley Lodge in Lemington, near Newcastle, with singer Christina Rosemont performing classics from the 1950s to 1970s in the home’s garden. Residents enjoyed the sunshine while listening to some of their favourite songs. Similar to Glastonbury’s arts installations, residents also took part in arts and crafts activities, weaving baskets and painting stones found on the beach at Whitley Bay.

Residents, relatives and colleagues at Care UK’s luxury care home, Blenheim Court in Liss, Hampshire, were delighted when Downton Abbey actor Hugh Bonneville joined them to not only open their fete but also talk with all residents, many relatives and colleagues and partake in performing with the Ukulele Band, The Jam Busters from Winchester. He said: “‘Places like Blenheim Court play an increasingly important role in our society, providing care and support for our loved ones. What a wonderful opportunity to celebrate the work of everyone involved.”

Maycroft Manor in Brighton opened its doors for an arts fair for Care Home Open Day. This was attended by residents of the home, as well as the surrounding community, and provided an opportunity for local artists to showcase their talents and products. A range of international artists including Judy Alexander (pictured) from Patcham Art Group set up stall’s in the home and gardens. They spoke to members of the community and sold various items, such as paintings, pottery and jewellery. Attendees were also treated to pottery and wax painting demonstrations from the teachers at Patcham Community Arts. Nelson Manor opened its doors to celebrate Care Homes Open Day. The Mayor and Mayoress were special guests, with staff entertaining those who attended with singing, Bollywood dancing and tap dancing. Staff also donated a range of homemade cakes. The reception children from Laneshaw Bridge Primary School enjoyed the bouncy castle and picnic lunch. They also had a tombola and henna tattoos for the enjoyment of residents, families, friends and professional colleagues. The day raised £243.75, while a cupcake event earlier in the month raised £620 for the Alzheimer’s Society.

Greenacres in Hatfield opened its doors to the general public as part of Care Home Open Day. VIP guests including The Right Honourable Grant Shapps MP, Mayor of Welwyn Hatfield Councillor Roger Trigg, Hatfield Town Mayor Councillor Linda Mendez, local councillor Pankit Shah and councillor elect James Bond saw residents enjoy some light armchair exercise by Zumba Gold tutor Liz Holmes. Home manager Coni Anang led the party on a tour of the home along with Quantum Care’s chief executive Maria Ball. Guests were given the opportunity to trial the Yetitablet– a large screen used to improve the lives of people that do not use basic internet services due to a number of factors such as ease of use, mobility or sight.

CARINGNEWS

Well dressing created for ancient ceremony A CARE home and one of the largest charities in Britain teamed up to produce a work of art for the ancient Peak District custom of well dressing. Burton Closes Hall Care Home in Bakewell, and Macmillan Cancer Support worked together to produce a well dressing titled ‘Together’. Residents, staff and volunteers spent hours individually placing thousands of flower petals onto a clay board to create a colourful display for the annual Blessing of the Wells ceremony. The final design includes a coffee cup and cake, representing one of Macmillan’s most successful fundraising campaigns, called the ‘World’s Biggest Coffee Morning’. There is also a butterfly flying under a banner adorned with ‘Hill Care 2019’, the care home group that owns and operates Burton Closes Hall, as well as ‘Macmillan’ along the bottom. Liz Daykin, customer relations manager for the Hill Care Group, led the design team having worked on a well dressing for the inaugural RHS Chatsworth Flower Show in 2017. She was joined by the care home’s residents, staff and volunteers, including veteran well dressing expert Sue Hudson, of Bakewell AJ Welldressing. Liz said: “Everyone put in a huge effort to make the well dressing for

the Blessing of the Wells ceremony in Bakewell. “We are always looking for ways to support the community and play our part in keeping this ancient tradition in the Peak District and surrounding area alive. “We teamed up with our chosen charity for the year, Macmillan Cancer Support, to take part and produced a well dressing board ready for the big day.” The ceremony took place in Bakewell and involved hymns and prayers to bless the well dressing designs, which also included boards from the Bakewell Brownies, Bakewell Methodist Junior School, Village Aid, the Bakewell branch of the Women’s Institute and the Parish Church, among others. As part of the blessing for the Burton Closes Hall Care Home well dressing, a poem provided by Macmillan was recited prior to a hymn sang by attendees. n Six head office staff from the Hill Care Group, based in Chesterfield, are also tackling the Peak District Mighty Hike for Macmillan. Stacey Forster, Kelly Perryman, Kirsty Wright, Sarah Stimpson, Samantha Jackson and Meaghan Cook hope to raise more than £1,500 for the charity by taking part in the 26-mile hike.

Care home celebrates 10th birthday in style RESIDENTS and staff at MHA Reuben Manor in Stockton-on-Tees enjoyed a fun-filled day as they celebrated the home’s 10th anniversary. The day began with residents taking part in indoor games and enjoying a performance from belly dancers, before a lunchtime buffet was served with celebratory drinks. In the afternoon, residents were then treated to performances by an Elvis tribute act and a local singer, who performed a selection of vintage songs. The Reuben Manor choir, made up of residents, also debuted. Two residents, May Wright and Brenda Higman, who have been

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living at the home since it opened, were later presented with bouquets of flowers by manager Julie Peyton. She said: “We all had such a lovely time celebrating with our residents. It was brilliant to see everyone enjoying themselves and taking part in the activities. “We wanted to celebrate our 10th birthday in style and I think we can certainly say we’ve done that. “We’re proud to continue offering our residents the very best residential and dementia care. “The team is so dedicated and hardworking, always going above and beyond to bring quality care to our residents’ lives.”

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also be used to highlight changes of level and other possible risk factors as well as indicating where the seating is against the wall and flooring. If you can incorporate variety in texture and styles to be more stimulating and in furnishings to allow sizes for individual comfort then you should achieve a great environment. If however you need any assistance with this then our services can be tailored to your individual needs, so please call us on 020 8339 6133 or email info@access21ltd.co.uk.

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CARINGNEWS

D-Day veteran opens up about ‘hell on earth’ at 75th anniversary event Care Providers Conferences 2019 A VETERAN of the D-Day landings was among those commemorating the 75th anniversary of the largest seaborne invasion in history. John “Bert” Jackson, 94, was a member of the Royal Marines and a landing craft pilot who shuttled soldiers onto Sword Beach, one of the five main landing areas along the Normandy coast, during the Second World War. Just 19 at the time of the operation, on June 6 1944, Bert said it was “hell on earth”. He was speaking to ex-marine Chris Thomas, the maintenance man at The Gables Care Home in Middlesbrough, where Bert now lives. Normally not one to speak about his experiences during the Second World War, having served from 1942-46, Bert bonded with Chris after learning he was a member of the same regiment, albeit in different times. He recalled after D-Day he was deployed on motor torpedo boats in the Mediterranean Sea, hunting German U-boats, before being demobilised the year following the end of war. Chris was also a landing craft pilot and the pair have engaged in lengthy discussions about being Marines and the different boats they served on.

He said: “It’s unusual for Bert to open up about what happened in the war, but we talked about how it was. “It was also lovely to see Bert smiling and singing along with other residents and members of the community – singing songs they all sang when they were young.” Both attended an event at The Don War Memorial Bar in Stocktonon-Tees to commemorate the 75th anniversary of the D-Day landings. They were joined by more than 30 other care home residents and staff from Hill Care Group-run settings, including from The Beeches in Stockton-on-Tees and Ingleby in Ingleby Barwick. Alongside other veterans, they were treated to a traditional wartime lunch of sandwiches with beef paste or spam, beef and vegetable stew, followed by jam roly-poly. Afterwards, they enjoyed a beer or wine, while waving flags and singing along to “Bring Back My Bonny To Me”, “Run Rabbit” and “I Love To Go a Wandering”. Kirsty Walsh, activities coordinator at Ingleby, said: “The residents were on such a high after the event. They talked about it all the way back to Ingleby and told everyone about the event when they got home.”

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CARINGNEWS

Group highlights support to its 9,000 CAREGivers A HOMECARE business has pledged its commitment to the wellbeing of its 9,000 CAREGivers. Home Instead Senior Care is highlighting the support available to its CAREGivers through its strengthened partnership with the Care Workers Charity. This includes access to grants and information and advice from CWC, which is the only charity in the UK solely representing care workers CWC was founded in 2009 to help current and former care workers with one-off hardship grants. Loss of a loved one, the break-up of a relationship or an illness are facts of life; challenges that most of us will face at some point; it is in those circumstances that CWC is able to provide support. In 2018, CWC awarded more than £150,000 in grants to almost 400 care workers – nearly four times as many people as in 2017. In 2019 they expect to award £250,000 to those working within the social care sector. Karen Dakin, head of people at Home Instead, said: “As a proud partner of the CWC, we’re dedicated to supporting individuals working within the care sector. “Our CAREGivers are our number one priority and although the job of caring is so rewarding, we understand that sometimes there can be stresses and pressures in life. “That’s why it’s so important to us

A motorbike enthusiast has attended the Isle of Man TT Races with carers from Crosshill House Residential Care Home in North Lincolnshire. Irene Ward, who has owned and maintained motorbikes for much of her life, dreamt of attending the races again to relive some of her earlier memories of this two-week event. Irene, along with two carers, travelled by ferry to the races and stayed for three nights in a bed and breakfast on the promenade in Douglas, giving them an ideal location to watch the racing, meet the participants and look at the many and varied motorbikes.

Karen Dakin

to have this partnership with CWC so that we can highlight this support and advice available to all of our CAREGivers.” Home Instead’s managing director Martin Jones sits on the board of trustees for the charity and regularly takes part in industry wide discussions about how to improve the lives of care workers. Richard Muncaster, CEO of CWC, said: “These grants are life changing for care workers and their families, but without the support of the CWC Partners we simply would not be able to make them.” Home Instead Senior Care also offers its employees access to an Employee Assistance Programme – a support service which offers a range of benefits including professional advice, useful information, resources and counselling.

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24.05.19 12:07

Can your business cater well and ethically for older vegans and vegetarians? Fully-funded training is now available The number of vegan residents in UK care homes has TREBLED in the last 5 years. Are you equipped to cater for the rising number of vegans and vegetarians? Or do they pass your business by and take their custom elsewhere?

If you cater for older vegans or vegetarians, Vegetarian for Life’s team of nutritionists and roving chefs can deliver fully-funded, bespoke caterer training for you, in-house – no matter where you are in the UK. Whether you're after a speaker for an in-house nutrition seminar, oneto-one chef training, or someone to deliver a college lecture series, Vegetarian for Life has the resources to help. Training can cover a wide variety of topics, including:  Dietary diversity and inclusivity in the care sector  What is and is not suitable for vegetarians and vegans  Principles of plantbased nutrition for older adults  Understanding the needs of vegetarian and vegan residents  Working with meat and dairy alternatives  Menu planning and recipes  Adapting traditional recipes  Vegetarian and vegan food fortification methods.

44% of Brits either do not eat meat, have reduced the amount of meat they eat or are willing to cut down (Eating Better Alliance 2017).

Our training includes practical demonstrations and the opportunity to taste the food. Older people (65 to 79 years) are twice as likely to have reduced their meat consumption as 18- to 24year-olds (2014 British Social Attitudes survey).

To book any of our training, please contact Ellie Murphy, Cookery & Training Outreach Coordinator, on 0161 257 0887 or ellie@vegetarianforlife.org.uk

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CARINGCATERING AND KITCHEN EQUIPMENT With research revealing that 35 per cent of elderly people are at nutritional risk when they first move into a care home, according to The British Association of Parenteral and Enteral Nutrition, a West Yorkshire based care group is doing more than ever to ensure residents across its homes enjoy a healthy and balanced diet. Caring UK reports.

Food for thought for care group’s residents FIGURES obtained by The Guardian newspaper from the Office for National Statistics also found that between 2013 and 2017, dehydration was noted on 398 death certificates and malnutrition was recorded 226 times, for residents who died in NHS, local authority and privately-run care homes in England and Wales. Bradford based Czajka Care Group owns and operates Fairmount Nursing Home, Brookfield Care Home and Staveley Birk Leas Nursing Home, which are all in Nab Wood near Shipley, and Currergate Nursing Home in Steeton and Beanlands Nursing Home in Cross Hills. The company is continually focussed on enhancing its food offering and ensuring that residents always look forward to mealtimes. Czajka Care Group’s area catering supervisor, Gerard Raedcher, said: “The research surrounding the risk of malnutrition in care homes is shocking, especially when it’s a problem with such an obvious solution. “However, care homes do have to put the work

“We always put a lot of emphasis on mealtimes across our five homes, because it’s such an important, social and enjoyable part of our residents’ daily routines.”

in, in order to fully understand their residents, as well as their likes and dislikes. Moving into a home can be a big change and it can have an impact on a person’s eating habits. “First and foremost, it’s important to understand whether people have any special dietary requirements. “We need to be able to create tasty and nutritious meals for everyone, including vegetarians, vegans, diabetics, and people who have food intolerances and religious diets. “We also regularly ask residents about their favourite foods and preferences and make sure we incorporate these into our menus, which have to offer plenty of variety and are constantly updated. “It’s then important to understand what people are eating and, if necessary, be able to tailor menus accordingly for those who might need to lose or gain weight. “We always put a lot of emphasis on mealtimes across our five homes, because it’s such an important, social and enjoyable part of our residents’ daily routines. “Residents can eat at times to suit them and their meals will be served wherever they wish, so they can eat in their rooms if they prefer peace and privacy, or socially with other residents, or even their friends and family, who we can also cater for. “We also strive to offer the very best ingredients and use local suppliers wherever possible. “All our meat comes from a butcher in Saltaire village and our fruit and vegetables are supplied locally from Keighley, which helps us to maximise

Gerard Raedcher the traceability of our stock, and this is something we take great pride in.” Last year, residents at Czajka Care Group’s Brookfield Care Home at Nab Wood and Beanlands Nursing Home in Cross Hills began growing their own organic produce in their grounds, after large vegetable patches were created at both homes. They also include paved pathways and raised planter style areas that are fully wheelchair accessible and the initiative has proved to be hugely successful.

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CARINGCATERING AND KITCHEN EQUIPMENT Advertiser’s announcement

Reducing social isolation and malnutrition through the dining experience ... By Helen Willis

FOR someone living with dysphagia, the enjoyment of mealtimes can be completely diminished. Eating can become an uncomfortable and stressful experience and consequently those affected may avoid eating altogether. As a result, individuals living with swallowing difficulties are at higher risk of malnutrition and social isolation. It is important for those living with dysphagia to be given the confidence to eat with company. Research has shown being part of a group is a rewarding experience and eating with others also enhances our enjoyment of food1. However, case studies show dysphagia patients often choose to dine alone, as they are too ‘embarrassed’ to eat in front of family or friends2. Fear of choking and coughing or of being unable to eat their meal with dignity leads individuals to report they avoid social dining altogether. If social dining becomes an unenjoyable experience, it can then lead to social isolation. To promote well-being, it is important dining experiences for those living with conditions such as dysphagia are made as enjoyable as

possible, and people are encouraged to eat together. As well as helping them to eat amply and healthily, a social situation stimulates the mind and makes mealtimes more enjoyable. Pre-prepared texture-modified meals are a great solution to providing appealing, nutritiouslybalanced meals that also reduce the risk of choking. These meals can provide residents, relatives and carers alike with the peace of mind of a safer dining experience. Suppliers, such as apetito, offer a wide range of texture-modified meals appropriate for all levels of swallowing difficulties and all dietary requirements. n Helen Willis is a dietitian at apetito. References 1. Suzanne Higgs and Jason Thomas, ‘Social Influences of Eating’, in Current Opinion of Behavioural Sciences, (2015) 2. The Knowledge - Dysphagia: The Hard to Swallow Truth, p.7

Food safety made quick and easy with ThermaStick® pocket thermometer THE NEW ThermaStick is a pocket-sized, waterproof (IP66) thermometer which incorporates a reduced tip penetration probe providing a much faster response time than traditional probe thermometers. Saving you valuable time and accurately measuring temperature over the range of -49.9 to 299.9 °C, the ThermaStick is simple to use, featuring two push buttons – on/off and max/min. A large, easy to read LCD makes the ThermaStick an economical, fuss free solution for numerous temperature measurement applications in today’s commercial kitchen. This HACCP compliant thermometer is powered by a single lithium coin cell battery, providing a minimum of 5,000 hours’ use. The ThermaStick thermometer is available in red, white or blue and is priced at £16.50 each exclusive of VAT. Enquiries: Buy online at www.thermometer.co.uk or call 01903 202151.

Super-durable, professional quality bibs from Care Designs MADE of our exclusive, tough, professional grade, PRO80™ fabric our adult bibs are designed to last, offering owners excellent long term value for money. Our bibs have an inner waterproof barrier for protection, are absorbent, virtually stain resistant, super durable and washable at up to 80°C. to kill all bacteria. The smart looking bibs have fold-out pockets and are available in three sizes and two colours. Bulk discounts available. Try one now with 15 per cent off. Use promo code CARE-CUK6 at the checkout or by phone. Enquiries: See our full range at www.caredesigns.co.uk Alternatively, call 01223 840236 or email purchasing@bibetta.com for a brochure.

Advertiser’s announcement

Vegan residents in care homes almost treble in last five years STAGGERING figures released this summer show that residents following a vegan diet in UK residential care homes have risen by 167 per cent since 2014. A representative sample of 1,000 care homes across the UK was interviewed earlier this year, in research commissioned by Vegetarian for Life (VfL), a charity dedicated to supporting older vegans and vegetarians living in care homes as well as independently. There are currently more than 11,000 care homes for older people in the UK. The total number of vegetarians and vegans combined is now estimated to be over 7,000, across both nursing and residential care. There are one or more vegetarians or vegans living in one in every five UK care homes. The rapid rise in vegan residents in particular has sparked VfL to urge care facilities to be prepared if a vegan resident moves into the care facility. Amanda Woodvine, chief executive of VfL, said there is now more need than ever to ensure there is

adequate vegan meal options available to those in care homes. She added: “It’s great that more people are choosing a vegan lifestyle, but it just goes to show that we have a lot of work to do to ensure that there are adequate meal and snack options at care homes nationwide. “It can be daunting for catering staff at care homes to plan meals if only one resident is plantbased. “But VfL has a vast amount of resources available to make this as easy as possible; there are recipes on our website for mealtimes as well as special occasions such as birthdays and barbecues. “We also offer fully-funded live cooking demonstrations from our team of roving chefs.” With special diets including allergies, intolerances, and autoimmune diseases becoming increasingly relevant to the care sector, the charity has also recently launched a free Dietary Diversity in the Care Sector guide to help equip care caterers with information, tips and recipes to cater for a raft of dietary requirements. Vegetarian for Life has a dedicated UK list of more than 1,200 cares homes that have pledged to cater well and ethically for older vegans or vegetarians in their care. Visit https://vegetarianforlife.org.uk to download a copy of the guide, or order from the charity on 0161 257 0887. Hard copies cost £2.75 including P&P.

CARINGNEWS

Inspectorate calls for improvements to oral health in care homes Care Providers THE inspectorate has published the findings of an in-depth review on the state of oral health care in homes across England. The review draws on 100 inspections of care homes on which CQC inspectors were accompanied by inspectors from dental regulation. It reveals that three years on from the publication of NICE guidance on oral health in care homes, steps are often not being taken to ensure people get the oral health care they need to ensure they are pain-free and that their dignity is respected. Kate Terroni, chief inspector for adult social care at the CQC, said: “Oral health has a huge impact on our quality of life and we need professionals across a number of sectors to make changes to ensure it is given the priority it needs in care home settings. “Oral health cannot be treated as an afterthought. It can make the difference between someone who is free from pain, enjoys eating and is able to confidently express themselves through talking and smiling – and someone who is in pain, unable to enjoy their food and who covers their mouth with their hand when they smile because of their poor oral hygiene but unable to address it themselves. “Care home managers must recognise the significance of oral health – and professionals including GPs, dentists, dental hygienists and community nurses need to work together to elevate the importance of oral health in care homes and to prioritise this as part of their work. “The changes needed can only happen with the efforts of all parts of the health and care system coming together, supporting people who use services, their families and carers to be aware of the importance of oral care. By working in partnership, we can make a positive impact on the quality of life of people living in care homes.” Key findings included: n More than half (52 per cent) of care homes visited had no policy to promote and protect people’s oral health. n Nearly half (47 per cent) of care homes were not providing any staff training to support people’s daily oral healthcare. n 73 per cent of residents’ care plans we reviewed only partly covered or did not cover oral health at all – homes looking after people with dementia being the most likely to have no plan in place. n 17 per cent of care homes said they did not assess people’s oral health on admission. While two-thirds (67 per cent) of

“Oral health can no longer remain the missing piece when it comes to care planning and budgets.”

Conferences 2019

The way to ‘Outstanding’ care Kate Terroni the care homes that CQC visited said people who used their services could always, or nearly always, access NHS dental care, the report did reveal a lack of dentists who were able or willing to visit care homes. Other challenges people faced involved local dentists not accepting new patients and the length of time it took to get an appointment with an NHS dentist – even for a procedure such as getting dentures fitted. Of the homes visited, 10 per cent reported they had no way of accessing emergency dental treatment for people. 34 per cent of homes said they had no or limited access to outof-hours services. Some care home managers stated that they had to call GPs, NHS 111, or even take the person requiring emergency care to A&E. CQC is calling for a cross-sector approach to tackle the concerns raised by this report, and highlights examples where this has been achieved. The review includes case studies of productive, joined-up relationships between care homes and local dental practices, including dentists providing routine check-ups, ongoing treatment and emergency care, both in and outside the care home. The recommendations include a call for mandatory staff training in oral care, oral health check-ups for all residents upon admission, better signposting to local dental services and the convening of a multi-agency group tasked with raising awareness among people living in care homes, their families and carers of the importance of day-to-day dental hygiene and the need for routine check-ups. Charlotte Waite, chair of the BDA’s England Community Dental Services Committee, added: “This welcome report shines a light on services that are failing some of the most vulnerable in our society. “There are residents left unable to eat, drink and communicate, as an overstretched NHS struggles to provide the care they need.  “We require nothing short of a revolution in the approach to dentistry in residential homes. Oral health can no longer remain the missing piece when it comes to care planning and budgets.”

Delivering the latest care news and information that will enable your managers and homes to be at the forefront of ‘Outstanding’ care Listen to National speakers and experts, network with like minded operators, enjoy demonstrations in the exhibition hall of the latest products and technology that are designed to enhance your home, join us for lunch to debate the speakers notes and achieve practical solutions to roll straight out on your return. Colchester United Football Club - 23rd October York Racecourse - 6th November

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CARINGNEWS

Adele takes flight over care home

Team members with Dr Hilary Jones, far left, host of the Colten Champions evening.

Annual in-house awards celebrate successes PROUD colleagues from care homes across the south are celebrating trophy wins following a glittering black-tie awards ceremony. Colten Care’s second annual in-house awards attracted more than 1,000 nominations – double the number in 2018 – with a big increase in entries submitted by residents and relatives. Categories reflected all aspects of the care mix including clinical excellence, teamwork, customer service, dementia care and the dining experience. TV presenter Dr Hilary Jones hosted the evening at the Bournemouth Highcliff Marriott Hotel.

Colten Care chief executive Mark Aitchison said: “Our awards evening is a brilliant way to celebrate all the fantastic work that our team do on behalf of our residents every single day. “It really is a tremendous privilege to be among colleagues who truly embody our core values and consistently go above and beyond. “Colten Champions showcases so many amazing examples of our team supporting and caring for residents in ways that are so much more than ‘just a job’. “Their pride and passion for putting the resident at the heart of all they do really stands out. I thank everyone

who put in a nomination and of course congratulate all the winners, finalists and nominees.” Residents were represented for the second time by honorary guest Tom Storey, who lives in Canford Chase, one of Colten Care’s homes. He was on stage to present healthcare assistant Abner Saclayan, who works at the Poole home, with the award for resident engagement. The founders’ award, decided by Colten Care directors and co-founders John Colwell and Adrian Otten, was presented to hotel services manager Fergus Davitt for his ‘long-standing and unswerving commitment to the business’.

A CARE home resident has taken flight in a helicopter over WestonSuper-Mare to prove that nothing should stop you doing anything you set your heart on. Adele Steen, 69, who has used a wheelchair all of her life due to contracting polio at 10-weeksold, was given the opportunity by Sanctuary Care’s Beach Lawns Residential and Nursing Home due to her fascination with the sky. Staff, residents and family gathered on the ground to see determined Adele, who has also survived life-threatening liver failure, fly over the home in a ride facilitated by The Helicopter Museum. Home manager Lyn Taylor added: “It was a fantastic atmosphere with the other residents there to support her. “Adele certainly has a lust for life and there’s no stopping her. We are so pleased that she fulfilled her ambition and we are very proud of her.”

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Unrivalled laundry equipment service with Virtual Technician® What are the benefits? n Eliminates avoidable call out charges and minimise down time. n Faults reported directly to The OPL Group who analyse them quickly and efficiently. n Testing and diagnostics can be carried out remotely allowing functions to be tested. n New wash programmes can be created to suit site specific requirements on demand and uploaded remotely. n New coin settings can be set and uploaded remotely. n Chemical programmes can be created to suit specific requirements on demand. n Chemical levels can be monitored with new chemicals dispatched automatically. n Affordable low fixed monthly costs. For an affordable service solution whilst minimising unnecessary call out charges, the OPL’s Virtual Technician® is available at a fixed monthly cost giving total peace of mind and superb service support – wherever you are.

THE OPL Group has been supplying and servicing commercial laundry equipment for almost 50 years and service response has always been key to our success. With technology evolving and the company looking to be more efficient, the OPL team has developed the Virtual Technician®. This allows The OPL Group to track, report and monitor the status of your laundry equipment providing seamless, constant monitoring of your laundry facility, greatly assisting businesses with slow or unreliable lines of fault reporting to keep you up and running. With OPL’s Virtual Technician®, you will always have a virtual engineer on-site, diagnosing faults and reporting directly back to The OPL Group’s service desk saving your business valuable downtime. What’s more, our machine integration means it’s easier than ever before – no more worrying about complicated controls or screens as there aren’t any.

IN the drive to optimise efficient use of care resources, and use one person in place of two to deliver support and assistance, Closomat is suggesting a more dignified approach to manual handling and transfer, that potentially pays for itself within four months. One of the most common aspects where manual handling is required is to help the client get on and off the toilet. Closomat’s Aerolet toilet lifter enables care intervention to be halved, or even eliminated in the process, where appropriate. “Dignity and control are significant considerations in any situation where care support may be needed,” said Robin Tuffley, Closomat marketing manager. “Aerolet restores both to the user, enabling the person to do a very private function either single handedly in its truest sense, or at least with reduced help. It makes for a nicer, safer experience for all concerned.” Enquiries: Call 0800 374 076 or visit www.closomat.co.uk

Beaucare launch CareClean™

BEAUCARE® Medical announces the launch of their CareClean™ premium concentrated laundry range, the new lines include bactericidal laundry detergent, fabric conditioner, destainer and sanitiser dedicated for use in professional environments including the care industry. The range is a cost effective solution which incorporates a powerful bactericidal action, along with the capability to work at low temperatures and deal with severe soilage problems. The detergent incorporates a spring fragrance

for long lasting freshness. All of the range is designed for use through Beaucare’s automatic dosing machines, ensuring ease of use for the care home laundry staff. They are available in 20, 10 and five-litre durable plastic tubs with secure screw lids for safe storage. Full product information literature is available on the range. Enquiries: For further details on the CareClean™ Laundry, contact the sales team on 01423 878899.

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CARING CLEANING & HYGIENE

Dementia unit reopens A UNIT at a Telford home has undergone a major refurbishment to offer an enhanced level of care and support for people with dementia. The 12-bed Kingfisher unit at Lightmoor View has been renovated to include specialist facilities and new en-suite bedrooms that will encourage residents living with dementia to live more independent and active lives. The remodel has included renovating the kitchen to be more user friendly so residents can prepare food themselves, bedrooms have undergone a makeover with individual front doors, new signage has been introduced and a host of new dementia friendly activities have been added throughout the home. Manager Michelle Yates said: “Lightmoor View opened 10 years ago and in that time, we have recognised the growing and complex needs of people living with dementia. “The new look Kingfisher Suite

aims to address some of these needs by providing a more tranquil, domestic environment for residents to live in on a day-to-day basis. “It now has a fully-functioning kitchen and residents are encouraged to do as much as they can including making their own sandwiches, pizzas and cakes. Residents are also encouraged to do simple domestic chores such as shoe cleaning and ironing to help them maintain independence. “As residents’ needs change, nurses within the home are able to support individuals along with professionals from expert external agencies. Our aim is to offer a home from home environment that seamlessly supports the physical and mental well-being of our residents while allowing them to live as independently as possible.” Lightmoor View, which is run by Shropshire’s largest independent care provider Coverage Care Services, caters for up to 75 people living with dementia.

A complete laundry solution THE laundry facility is a central process within any care home and it is vital to ensure that the correct procurement decisions are made. Within the care sector legislations prohibit the use of domestic washing machines, as they do not meet the stringent hygiene requirements. It is essential to choose a trusted service partner that will provide appropriate commercial laundry equipment in order to ensure adherence to logistical and regulation requirements. Established in 1926, Forbes Professional has a solid understanding of care sector requirements and delivers comprehensive commercial laundry solutions to care homes across the UK. Proud partners of Miele, Maytag and Primus, our machines provide both sluice and thermal disinfection to fully comply with CQC and WRAS regulations. To complement our washers, tumble dryers and rotary ironers, we also offer auto-dosing equipment as

well as on-going detergent provision. Our Complete Care solution gives access to premium commercial laundry without upfront capital expenditure and with the security of our first class engineer response service and no call out or repair costs. A multi-site care home operator: ‘Forbes’ team of engineers are always helpful and friendly and if they cannot fix the machines on site they will always take it away and return the same day.’ Installation and commissioning is carried out by our experienced engineers, who also provide any necessary user training to ensure that the equipment is fully optimised. On-going account management, service requirements and detergent provision are handled centrally from our head office as part of a streamlined process that keeps things simple for our clients. Care home, Cambridgeshire: ‘Forbes’ engineers are very knowledgeable…Very fast response to call out and repair.’

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CARING CLEANING & HYGIENE

Ian Adams, head of marketing at Clearwater, shares his three top tips for ensuring your care home is living up to environmental expectations from a water management perspective.

How care homes can do their bit in caring for the planet ... SUSTAINABILITY has risen to the top of the agenda in almost every industry and the care sector is no exception. Unlike many other industries, round-the-clock energy is imperative in the care sector. A steady supply of clean water is among the most basic provisions in caring for the elderly and the vulnerable. At the last official count in 2017, there were around 11,300 care homes in the UK tending to the needs of 410,000 residents. The average person uses roughly 140 litres of water per day, so in care homes the demand is significant. Where care homes consume vast amounts of water to provide every resident with safe and comfortable living conditions through drinking, cooking, bathing and cleaning, the sector could come under scrutiny if facilities don’t make efforts to operate more sustainably to lower their water footprints. In mid-2018 the Environment Agency warned that water wastage and overuse was increasing pressure on already strained water supplies

operating under constrained budgets and avoiding disruption to the essential supply of water. Here are three steps care homes can follow to reduce their water footprint:

Ian Adams and impacting the ecological wellbeing of rivers and streams. On top of this, the impacts of a growing population and accelerated climate change could mean significant water shortages across the country by the 2050s. For care home managers, the challenge lies in adapting to more sustainable water management while

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1. Regular boiler maintenance Heating is an essential element in any care facility. But did you know that without regular maintenance, the boiler in your facility can lead to increased energy consumption? There are various factors that can lead to inefficiencies in the boiler’s operations which lead to the boiler consuming more energy than it should to generate the heat your care home requires. Common boiler problems that result from poor maintenance include scale deposits, corrosion and sludge. If not managed properly, these factors create inefficiencies that lead to un-environmentally friendly operations including increased water usage and higher emissions outputs as well as higher energy bills. Just one millimetre of scale-build up can lead to 10 per cent of heat loss. To generate the desired level of heat, the boiler takes more time and consumes more energy than it should. Regular boiler maintenance will highlight any issues within the boiler, providing the opportunity to take action with treatment against scale deposits, corrosion and sludge, ensuring continuous heat exchange for safe, reliable and sustainable boiler operations. Speak with your water management provider to find out more about the services they can offer around boiler maintenance. If your provider doesn’t offer regular maintenance as part of the package, it could be time to enlist one that does. 2. Assess your water system frequently Regular assessments of your entire water system will ensure your care home is operating as sustainably as possible from a water usage perspective. Your water management provider should be able to provide regular assessments to identify any leaks in the system and check that each piece of equipment within the water system is providing optimal performance. Not only are regular assessments of the water system essential to

ensuring your care home is operating as sustainably as possible, they are also important from a safety and compliance perspective. Elderly care home residents are among the most susceptible to Legionnaire’s disease which is traced to poorly maintained water systems where Legionella bacteria can thrive between certain temperatures. Legionnaire’s is deadly and Legionella bacteria can be difficult to detect so working with a water treatment provider that can incorporate regular Legionella risk assessments into those maintenance checks will ensure your water system is operating safely and sustainably. Your water treatment provider should also be monitoring temperature controls to prevent scalding and burning, ensuring safety for your staff and residents at all times. 3. Future proof your water system When it comes to sustainable water management, it pays to think ahead. Sometimes it can take weeks or months before issues in a poorly maintained water system become obvious. In the near future we will begin to see water systems becoming remotely monitored and controlled through sensors and monitors that will become commonplace in water systems. This will enable issues and inefficiencies in the water system to be detected almost instantly, meaning remedial work to correct the issues can take place sooner, reducing the possibility of wasted water and increased bills. With many new developments in water system monitoring currently in the works, it’s important to ensure your water management provider is up to date with the latest industry developments and is thinking ahead to be able to provide these services as they become more commonly used. While taking responsibility for your care home’s water footprint may seem daunting at first, finding peace of mind can be as simple as speaking to your water treatment provider or seeking out a provider that has extensive expertise in the care sector and its finger on the pulse when it comes to addressing sustainability challenges and risk management.

Don’t forget it’s free to enter the annual Caring UK Awards. Visit www.caringukawards.co.uk to find out more or see pages 16 to 18 of this issue for categories and a nomination form. Closing date for nominations is August 30.

CARINGNEWS

Silent movie release brings back fond memories for residents ... RESIDENTS at Sandalwood Court n Corby took a trip down memory lane when a silent movie featuring three of its residents, filmed as part of a major arts festival, was released online. Residents from the care home were invited to take part in the movie by the organisers of the ‘Hat Fair’ project – the UK’s longest running festival of outdoor arts. Mary Wadsley, Barbara Wodehouse and George McAleer were chosen because of their links to Corby – one of two UK towns to feature in the movie. The silent movie was originally produced and screened at the end of last year as part of the Hat Fair’s ‘Celebrating Age’ season – a series of projects that explored the responses of older residents to viewing original archive footage from their local area that had been digitally re-mastered. Mary Wadsley was born in Cranford but moved to Corby as a child when her father took a job in the Steelworks. Barbara Wodehouse was born in Birmingham but also moved to Corby when she was young, later getting married at St. John the Baptist Church in the town. The third resident to feature, George McAleer, was originally from Belfast but moved to Corby as a young man, where he worked in the Steelworks.

George passed away earlier this year. Janet Hynes from Shaw healthcare, who works as the activity co-ordinator at Sandalwood Court, said: “We contacted the Hat Fair organisers when we found out they

were looking for long-time Corby residents to get involved in a video project and offered the opportunity to our residents. “As an organisation we get involved in a lot of inter-generational projects,

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as well as regularly sharing images and footage from the past, as we know that both can have a hugely beneficial impact on the health and wellbeing of our elderly residents. “Mary came to live at Sandalwood six years ago, while Barbara has been here for about two years and all three residents jumped at the chance of being involved. “They went with family members to a private screening of the film at Corby Cube last December, but with the movie being released online it has given us the chance to share it with other residents at Sandalwood, as well as the extended family and friends of our three movie stars. “It has also been nice to share memories of George, who is fondly remembered by everyone at Sandalwood Court.” The Recycled Silent Movie and the Celebrating Age project is funded by the Arts Council of England and the Baring Foundation. The project encourages arts organisations to work in partnership with private companies to take arts and culture into everyday places to help older people to find it easier to engage. The movie can be viewed here at https://hatfair.co.uk/events/recycledsilent-movie-2019/

CARINGTRAINING AND RECRUITMENT

Group shines with Platinum accolade A CARE group has been awarded the prestigious Platinum award from Investors in People – the highest accolade that can be achieved through the scheme held by only two per cent of all organisations which have been assessed. Assessors highlighted the ‘high performing’ Springhill Care Group for how it has further strengthened its organisation since it was awarded a Gold standard three years ago to join only two per cent of IIP accredited clients to achieve Platinum. The IIP report said: “Evidence was presented of significant development in its approach to innovation and continuous improvement. “The working environment developed as a result of the effective leadership approach has been fundamental to the creating of a highperformance organisational culture. “Both managers and staff across all three nursing and care homes within Springhill Care Group described how they experience very effective leadership through a very inclusive and collaborative leadership style. “People described how everything they do and the way they do things is driven by the company values. “This starts with values-based recruitment.” Built on the three pillars of leading, supporting and improving, the IIP

framework sets out what it takes to deliver a people management system that enables organisations to succeed by realising the potential of their people. Donna Briggs, managing director of Springhill Care Group based in Accrington, said: “This is great news for all staff because they help to make us the organisation we are. “I’d like to thank our staff team for creating the culture of excellence we have which ultimately ensures that the quality of care for our residents is second-to-none.” As part of the IIP online assessment process, the care group exceeded both the IIP average and care sector benchmarks with an organisational benchmark score of 799 out of 900 where care sector average is 765 and overall IIP average is 724. Assessors added that on-site evidence presented was found to fully validate the online results of the IIP survey amongst all staff and was “a very strong performance against an internationally recognised business transformation framework”. The assessors cited examples such as the Admiral Nursing Programme offering guidance in dementia care and programmes developed in the Assistant Nursing Practitioner and Teaching Homes programmes.

Provider wins award BARCHESTER Healthcare is celebrating after receiving a prestigious award from the Royal Society for the Prevention of Accidents for its contribution to occupational health and safety in the healthcare sector. Entrants demonstrated a consistently excellent and continuously improving performance to become a finalist in the category. Each finalist then provided evidence of a particular initiative or innovative approach which would justify their selection as “best in sector”. Paul Mason, director of health and safety at Barchester, said: “We are delighted to have received such a prestigious award in recognition for maintaining the highest level of health and safety management throughout Barchester homes and hospitals. “Winning this is testimony to the commitment shown by all staff employed by the group and the importance and focus placed on health and safety by Barchester’s executive management team.”

Barchester presented its A-Z of Health and Safety guide; a quick-tofind reference guide enabling staff and managers within the care homes and hospitals to find answers to most common safety issues, which was received with highly positive feedback. Barchester’s health and safety team also evidenced their workshops and engagement with their health and safety champions. The business proudly took home the highly coveted ‘Healthcare Services Award’ as a ‘Winner’ of the major national sector award, and competed against various international healthcare organisations, including NHS services. The RoSPA Awards scheme, which receives entries from organisations around the world, recognises achievement in health and safety management systems, including practices such as leadership and workforce involvement. Barchester had previously been Commended and Highly Commended.

CARINGTRAINING AND RECRUITMENT

Company thanks staff at awards ceremony THE achievements and long service of staff at Candlelight Care was celebrated at an awards ceremony. The company-wide Candlelight Care Awards were launched in 2017 to recognise the work carried out by staff every day of the year, whatever the weather. More than 300 nominations were

received for the six categories which included ‘Best Newcomer’, ‘Unsung Hero’, and a special ‘Dignity in Care’ award where nominations were made by clients. More than 40 guests attended the awards lunch at Long Sutton Golf Club, where 26 finalists from the company’s five branches, and staff

Tatjana first to complete accredited preceptorship AN independent care home provider has put its first nurse through a new preceptorship accredited by the Royal College of Nursing. Tatjana Dare-Karge is the first Colten Care nurse to complete the three-to-six month support programme designed for newly qualified nurses, those returning to work, or those new to the UK. The aim is to provide a structured period of transition to full nursing responsibilities with senior colleagues supervising and assessing practice and offering guidance. Tatjana, who works at Kingfishers care home in New Milton, Hampshire, said she would recommend the programme to any new nurse. “I remember finishing my nursing apprenticeship in Germany many years ago and being thrown straight in,” she said. “Your first experience as a nurse can be hard and ideally you want to have as much support around you as possible. The same goes for coming to the UK. It can be challenging and even overwhelming to start work in a new country with a different language and system of care.” When she started at Kingfishers earlier this year, Tatjana accepted an invitation to become Colten Care’s first RCN-accredited preceptee. Over the following three months, she was supervised in a structured programme by senior nurse Jeanette Hendon and care co-ordinator Kim Gritt with her practice assessed by the home’s clinical lead Zoe Mills. Tatjana added: “It was very good to have this longer introduction to the role, with the time and space to have things fully explained and my questions answered.

“I was taken through all our policies, company values and individual care plans of residents. I feel the experience has given me the chance to get to know residents much better before moving up to be a nurse in charge. I feel very well supported and much more confident.” Tatjana’s preceptorship also represents a major achievement for Colten Care’s group-wide nurse learning and development manager, Sally Smith. Among her tasks when she started at the provider in 2017 was to get an accredited preceptorship up and running. Sally said: “A quality preceptorship is all about instilling the confidence, values and behaviours to provide effective resident-centred care. It has been a steep learning curve for us to devise and implement a programme that is sufficiently robust for RCN endorsement. “We were absolutely thrilled to have it accredited and it is so exciting to see Tatjana become our first graduate. We look forward to seeing more of our students and returning nurses take up a preceptorship across our family of homes for the direct benefit of our residents and their families.”

who had completed 10 or more years’ service, were thanked for their dedication to the care sector. Cherry Catley-Day, proprietor of Candlelight Care, said: “Everyone who attended the ceremony is a winner to us. “The staff work in all weathers, and at all times of the day and night, to

ensure that vulnerable people in our communities are looked after. 'I am grateful to them all for their efforts, and to the staff who stayed behind at the offices whilst our guests enjoyed their day.” Candlelight Care offers homecare and live-in care services in Dorset, Somerset, Wiltshire and East Sussex.

Advertiser’s announcement

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Caring Homes Group celebrated its 25th year by recognising its most outstanding colleagues and teams within its 5,700-strong workforce. The provider, which operates 64 homes for the elderly and 87 ‘Consensus’ learning disability services, held its gala ‘Recognition Awards’ at Heythrop Park Resort, Oxfordshire. The key award of the evening, ‘Lifetime Achievement’, was presented to regional manager Jackie Morrison for 25 years’ service. She was also recognised for her ability to engage people, manage strategy, roles, performance, development, energy and happiness to sustain and transform care services. The event was hosted by Brendan Cole.

CARINGTRAINING AND RECRUITMENT

Five-star food hygiene rating for care provider

Luxury care home to create 50 jobs LOUGHBOROUGH’S newest luxury care home is recruiting for up to 50 roles ahead of its eagerly awaited launch this September. Ideal Carehomes’ Woodthorpe Lodge requires a wide variety of care staff, front of house representatives and kitchen and domestic staff to provide residential and dementia care for up to 66 people. Successful applicants will have access to some of the most innovative and supportive care technology in the industry, not to mention the chance to work within the £10m home which boasts a cinema room, garden room, on-site convenience store, cafe and landscaped gardens. Woodthorpe Lodge’s registered care manager, Tracy Taylor, said: “We are very excited to be commissioning the staff team for the home and are keen to hear from people living in the local community who are looking for

fulfilling careers within care. “From experienced caring professionals, to those who may be only thinking about entering this sector, there are a whole host of exciting permanent roles available. “It’s really important to us that we promote a career in care as a positive choice – there is plenty of scope for progression for the right people and we provide all the training and support required. “Each day is different, not to mention rewarding and enjoyable. The home itself will look like a fivestar hotel and will provide a beautiful place to work in every day.” Staff will complete an intensive induction period before beginning their role in earnest. Each resident will have a dedicated care plan co-ordinator and enjoy full and varied activities and trips for an inclusive price.

The Royal Star & Garter Home in Solihull has become a Teaching Care Home after completing a one-year course. It means the home can now be considered a centre of excellence in person-centred care, teaching and learning. Home manager Cheryl Harbourne, lead nurse Pat Cassidy and lead healthcare assistant Becky Mullins finished the course, established by Care England and funded by the Department of Health.

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ORCHARD Care Homes, one of the UK’s leading providers of specialist residential, dementia, nursing and short-term respite care, is celebrating after achieving an outstanding five-star food hygiene rating across all 39 of its sites. The Food Standards Agency fivestar rating is awarded to businesses after consideration of three key criteria – how hygienically the food is handled, the physical condition of the business and how the business manages ways of keeping food safe. Specific areas analysed included cleanliness, layout, lighting, ventilation and pest control, as well as looking at processes, training and systems to ensure good hygiene is maintained. The five-star food hygiene rating is the highest accolade achievable and reflects the attention to detail and standards across the entire portfolio of Orchard Care Homes’ residencies. Heather Kerr, cook at Archers Park Care Home in Sunderland and winner of this year’s Orchard Care Homes Heart Award for Catering Hero, said “We make sure the food we serve to residents is always of the

highest standard. “Food and hygiene form an integral part of the high quality care we provide and we work alongside our residents to develop healthy menus to suit their needs.” With this latest award, residents and their families can be confident that no matter which Orchard Care Home they visit, they will be served the highest quality food, prepared in hygienic surroundings and designed to promote a healthy regime. Dianne Lilley, food and beverage manager at Orchard Care Homes, was responsible for overseeing the company’s efforts to achieve the rating. She added: “A lot of hard work has gone into achieving a perfect score across all of our homes and we couldn’t be prouder. “I would like to say a huge thank you to every cook, manager and anybody else that has helped us to achieve this. “Now that we have five-star ratings, we will be doing everything to ensure that we maintain this standard in every one of our homes.”

Company launches recruitment drive

AROUND 100 jobs are up for grabs as a North East care provider prepares to open its newest home. Beech Tree House in Alnwick is set to open later this year to provide nursing, dementia and residential care, as well as care for young, physically disabled people, and bariatric residents. And operator Prestwick Care is looking to fill a wide variety of roles, from nursing staff and carers, to housekeepers, chefs and administrators. Job seekers can find out about the positions on offer at the 86-bed home at a recruitment day on July 31 at St James’s Church Centre, Pottergate. “Our team will be there to talk people through the various vacancies we have and help them identify which role they might be best suited to,” said Prestwick Care CEO, Bunty Malhotra.

“We want to find the very best people for each and every position so we hope that people with all sorts of career backgrounds will come along and find out what Beech Tree House has in store. “Excellent rates of pay and career progression opportunities exist for those people who wish to fulfil their ambitions within the care sector.” Beech Tree House will be Prestwick Care’s second Alnwick care home after it purchased Hillcrest earlier this year, and also the second in their Platinum range of facilities. They join a Prestwick Care portfolio of homes across Tyne and Wear and Northumberland, with new purpose-built care home facilities also scheduled to open at Ryhope, Sunderland in spring 2020 and at Whitley Bay in late autumn 2021. There will be two time slots at the recruitment day – 11am and 2pm.

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For care, nursing, dementia, learning disability and other care providers nationwide

Support and Services include: • Supporting homes to raise their CQC rating • Preparing homes for CQC Inspection (including mock Inspections if required) • External Audits, with feedback on the day, a detailed report and easy to follow, step by step, action plan • Advice and support on good practice around Environment for those Living with Dementia • Support with taking a home from an "Inadequate" rating to compliance • Support with taking a home from a "Good" rating to "Outstanding" • Taking on the role of'Clinical Partner' or'Quality Assurance Lead' on a contractual basis • Annual review of the service- a fresh pair of eyes to review the service and ensure that there will be no surprises when CQC visit

For more information on services and support available please contact: Julie Wright, RMN ,BSc(Hons) Gerontological Nursing on:

07825 983228 enquiries@wrightcare.co.uk or info@wrightcare.co.uk

CARINGAPPOINTMENTS Country Court Care operations manager Suria Webb has been invited to join Lincolnshire Care Association’s board of directors. She will support the team with her clinical knowledge and expertise. LinCA is managed by a voluntary board of directors appointed by its members, drawn from large and small organisations as well as individual professionals. Melanie Weatherley, chair of Lincolnshire Care Association, said: “We are delighted to welcome Suria, who brings a wealth of nursing experience and wisdom, as well as a positive, collaborative approach to challenges.” Cramond Residence has announced the appointment of Denise Williams as care manager. With more than 30 years’ nursing and healthcare experience – specialising in care sector management – Denise will work closely with the team to ensure residents have a smooth transition into life at the Edinburgh home. She will also work with general manager Eileen Gray to design and manage the care services, and will be responsible for shaping the way in which care is delivered by training and supporting staff to the highest of standards. Bield has promoted Charlie Dickson to take over the chief executive role on a temporary basis after Brian Logan stepped down following nine years in the role. He joined Bield in 2005 and will make the step up from director of customer services until the search for a permanent successor is concluded. One of the key roles for both Charlie and the next permanent Bield chief executive will be to implement Bield’s fiveyear business strategy which aims to position it as the leading provider of affordable, quality homes and services for Scotland’s older generation. Morris Care has appointed Krzysztof Obrzut to the new role of maintenance compliance officer for its six nursing homes across Shropshire and Cheshire, with his main base at Oldbury Grange in Bridgnorth. He will be responsible for all health and safety compliance checks, keeping records up to date, supporting maintenance colleagues and carrying out maintenance audits of its buildings. Krzysztof joined the business more than three years ago. His skills have been used in a variety of ways from working on bedroom refurbishments at Oldbury Grange to checking facilities like smoke alarms, lighting and access are compliant for residents’ safety. Krzysztof said: “I did not expect this promotion, which is a really big step forward. It’s an exciting and important role to make sure residents and staff live and work in a safe environment.”

Somerset Care has announced the appointment of Nicola Daykin as manager of Portcullis House in Langport. She is a familiar face to those at Portcullis House and in the local community, having worked at the home since May 2014. Nicola began her career with Somerset Care in 1998 at the age of 16, when she started as a care assistant at Fletcher House in Wells. Progressing through the ranks, she was appointed manager at Field House in 2010, before taking time out to start a family. In 2014, Nicola returned to Somerset Care, taking up a supervisor post at Portcullis House, before being offered the deputy position last year.

Borough Care, the largest not-for-profit provider of care for older people in Stockport, has appointed Rekha Patel-Harrison and Michael Hinett to its board of directors. In their new positions as a non-executive director, Rekha and Michael will provide strategic support to the operator’s executive team. They will be responsible for overseeing performance, governance, growth and new developments, while also having an overview of the company’s finances. Inspired Villages Group, an operator and developer of later living communities established by Legal and General in 2017, has appointed of Stuart Garnett as planning director. This latest appointment will continue to support Inspired Villages’ ambitious expansion programme, which aims to deliver 50 later living communities over the next five-to-10 years. He joins from Savills where he was responsible for a wide range of residential projects including; retirement living, healthcare and mixed-use schemes. As planning director, Stuart will play an integral role in implementing a business plan to have 3,500 properties under management. Mark Culley has taken over as manager at Briarwood Care Home in Eston near Middlesbrough. Born and raised in Darlington, his start in the care sector came after encouragement from his sister, having originally considered a career in architecture and design. He started as care assistant in January 2000, and was a key worker for a resident who had served in the RAF in Egypt during the Second World War. In 2015, Mark took his first home manager position, working at care homes in Newcastle and Gateshead, before recently joining Briarwood.

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Provider agrees home lease with Powys County Council

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Group completes refinance deal to support growth

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Turf cutting event marks the start of home’s construction

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CARE HOME SALES NATIONWIDE

Firm awarded £12m new home contract STEPNELL has been awarded a £12million contract to deliver a new luxury care facility in Eastcote, Solihull featuring 84 rooms and apartments. The construction team has recently started on site to deliver the 78-week scheme on behalf of Cinnamon Care Collection, providers of care homes and retirement developments. Head of development Albert Josephs said: “This is the third project the client team have negotiated with Stepnell after the experienced team delivered two earlier schemes in Oxfordshire and Gloucestershire. “We have very high standards and our residents expect the uppermost quality from our luxury care and retirement facilities. “I am confident Stepnell will deliver an excellent development to add to our growing portfolio.” The build comprises three twostorey buildings; a 50-bedroom care home and two additional apartment

blocks featuring 34 retirement apartments, all surrounded by beautiful landscaped gardens with facilities such as a restaurant and

day care, dementia care, nursing care, residential care and short-stay care. John Rawlinson, West Midlands regional director for Stepnell said: “We are proud to be working with one of the top 20 recommended care home groups in the country. “This disused site was where a former garden centre once stood and is now being transformed into specialist new homes for older people in the local community. “At the project’s peak we will have an 80-strong team on site working to deliver the luxury new facility. “With an increasing portfolio of high-end and luxury care homes in the UK, having been appointed to deliver another large private-sector care village in Cheltenham, we’re fast becoming known for being experts in delivering care homes and retirement living.” The architects on the Cinnamon Care Collection scheme is Harris Irwin.

café-bar. The brownfield site will be transformed into private care facility offering a range of services including

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CARE HOME SALES NATIONWIDE

Provider agrees home lease with Powys County Council MORE than 300 residential beds at 13 care homes across mid Wales will now be operated by a Welshheadquartered health and social care provider following a joint agreement with Powys County Council. Shaw healthcare, which is based near Cardiff, will operate 12 local authority-owned care homes across the region – including in Newtown, Machynlleth and Ystradgynlais – until June 2022 with the option to extend until 2024. The provider will also jointly run an integrated care facility with Powys Teaching Health Board at Glan Irfon in Builth Wells. Commercial and development director, Geraint Evans, said: “We are extremely proud to be working with Powys County Council and look forward to delivering care to the residents of the homes. “We have developed a number of local authority agreements over recent years, meaning we can provide the high standard of training for staff, as well the investment in facilities that Shaw prides itself on across the UK. “As a company our brand values are wellness, happiness and kindness, and we believe that this should be present in all we do. “We believe that taking a person centred approach to care achieves the best outcomes and our goal is to

Belong’s chief executive Tracey Stakes lays the final roof tile with Sefton’s cabinet member for adult social care, Councillor Paul Cummins.

Final roof tile laid at village

Dylan Owen, head of commissioning at Powys Council, Vince Hanley, interim commercial services lead at Powys Council, Geraint Evans,commercial and development director at Shaw healthcare and Jeremy Nixey, Shaw healthcare’s chief executive officer. of beds operated by Shaw, boosting deliver the type of care that we would its number of care services across want for our own loved ones.” the UK to 75, and see more than 400 Shaw healthcare was appointed employees transfer over to the firm. after a competitive tender process, Shaw will be working closely with following the conclusion of a contract Powys County Council, as well as between the council and Bupa, which Powys Teaching Health Board and has run the homes for the last 20 Bupa over coming months to ensure years. the transfer is seamless for staff and Taking over the facilities will lead to all the residents of the homes. a 20 per cent increase in the number

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On behalf of the directors of Regency Healthcare, we are delighted to announce the recent successful sale of Rosehaven Residential Care Home in Blackpool, Lancashire.

SOLD

Rosehaven has attractive and well established gardens and rose garden. This property has long been considered one of the most prestigious conversions for residential care in Blackpool. The home has been acquired by Andrew Cope of ARC Community Care, a Blackpool based Domiciliary Care provider and owner of The Owls Care Home, which Andrew acquired via DC Care in 2016.

BELONG Birkdale, which is due to open later this year, has celebrated a key milestone with a topping out ceremony to mark the completion of the roof and main building work on the £16m state-of-the-art care village. Belong’s chief executive Tracey Stakes was joined by Sefton’s cabinet member for adult social care, Councillor Paul Cummins, as they laid the final roof tile. Once opened, the Birkdale village will provide dementia care and high-specification accommodation for more than 100 people, including 24-hour support across six extended family sized households and 30, one and two bedroom, independent living apartments. There will also be a range of facilities open to the public.

Rosehaven Residential Care Home, Blackpool - Reg 24

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Group completes refinance deal to support growth Site manager for Lawrence Baker, Danny Dymond, Councillor Alvin Finch and Gary Renton, construction project manager for Care UK.

New Bracknell home moves a step closer to completion A MULTI-MILLION pound Bracknell care home has marked its latest construction milestone with the help of a special guest. The Mayor of the Borough of Bracknell Forest, Councillor Alvin Finch, joined the Care UK team and representatives from development partner Hamberley Development Ltd and construction partners Lawrence Baker for a ‘topping out’ ceremony at Bickerton House. The purpose-built care home – which is expected to welcome the first residents in January 2020 – will provide full-time residential, nursing and specialist dementia care for up to 77 older people, with facilities including its own cinema, hairdressing salon and café. Gary Renton, construction project manager for Care UK, said: “As the latest addition to a growing

portfolio of residential care homes, the Bracknell site represents a major investment for Care UK and reflects our commitment to improving the provision of residential care in the town. “I am delighted to have been a part of this milestone as we step evercloser to opening the doors to the people of Bracknell. “We are honoured that the Mayor of Bracknell was able to celebrate the occasion with us, and look forward to welcoming him back to the care home once complete.” The home has been designed to enable residents to live active and fulfilled lives, while also promoting independence. It will provide full-time residential, nursing and specialist dementia care, and will incorporate space for hobby and leisure activities.

ACCRINGTON-based healthcare provider National Care Group has completed a refinance deal with Allied Irish Bank (GB) for an undisclosed sum. The funding package has been structured to support the group’s continued growth strategy through both organic expansion and targeted acquisitions as the company looks to expand its geographical presence across the UK. David Rowe-Bewick, group finance director at National Care Group, said: “The refinance package provided by Simon King and the team at Allied Irish Bank (GB) provides a strong platform from which we can confidently drive growth in new and existing locations. “The team really understand our business, and their facilities and pragmatic approach fits very well with NCG. “As we move forward into 2019, we have a target to achieve 200 additional beds and the refinance facility will help support our growth aspirations.” National Care Group is an established provider of care and support services to vulnerable adults throughout the UK offering person centred care through supported living, residential care, outreach and home support and day services. Since its inception, National Care Group has enjoyed significant growth and completed four acquisitions to date – all supported by Allied Irish Bank (GB).

Simon King, senior relationship manager at Allied Irish Bank (GB) with David Rowe-Bewick, group finance director at National Care Group. Today NCG supports over 1,200 people in over 230 locations across the UK and with Allied Irish Bank continued support are well placed to target future acquisitions and growth. Simon King, senior relationship manager at Allied Irish Bank (GB), added: “National Care Group has enjoyed fast growth since its establishment and we are delighted to remain as the sole debt funder to the business. “They have built up an excellent reputation for delivering care in the supported living sector and have a highly specialist and experienced team. “We look forward to continuing our support of National Care Group and helping them to achieve their target of growing their number of beds and extend their facilities and services into new areas across the UK.”

Firm builds momentum with three transactions OCTOPUS Real Estate has completed three development transactions with two sales and one acquisition. The disposals come after the development team successfully secured planning permission for the development of two state-of-the-art care homes on sites in Solihull and Ipswich. The land sales allow new specialist operators to take these projects forward and deliver new facilities, while at the same time allowing Octopus Real Estate to realise value for investors. Having secured detailed planning permission to convert Tudor Grange House, a Grade-II listed stately home in Solihull, into a 64-bedroom care home with 44 assisted living units, Octopus Real Estate has sold the project to care home specialists, Macc Group. Tudor Grange House, which was previously owned by the Bird’s custard family, is set within five acres of mature grounds and is close to a number of major retail hubs, Solihull railway station and Solihull hospital. Octopus Real Estate was represented by Carterwood on the Solihull deal. The second sale was of a site in Ipswich where Octopus Real Estate

secured planning permission for a 66-bed care home. It was acquired by a partnership between Greensleeves Charitable Trust and LNT. The Trust, which will eventually operate the care home, has contracted LNT to develop the project.

Alongside these disposals, Octopus Real Estate has secured planning permission for a new 60-bedroom care home in Winchester. The development will replace an existing care home, which was no longer fit-for-purpose and had

been rated ‘Inadequate’ by the Care Quality Commission. Octopus Real Estate will work with Winchester-based charity Brendoncare to develop a marketleading facility for the area with modern facilities. Richard Dooley, director of Octopus Real Estate’s healthcare development team, said: “Delivering suitable infrastructure for the UK’s ageing population is central to the Octopus Real Estate healthcare team’s ethos and we are rising to the challenge of providing enough fit-for-purpose real estate to meet this growing demand. “These latest deals underscore our ability to find new sites and deliver much needed product by securing planning permission to optimise the value of land that’s ripe for development. “Our expert team has successfully executed our business plan at the sites in Solihull and Ipswich and therefore made the decision to sell them on to two very capable operators. “At Winchester, working with our partner, Brendoncare, we are looking forward to applying our expertise to create a modern, state-of-the-art facility.”

Turf cutting event marks the start of home’s construction CONSTRUCTION has commenced on a state-of-the-art 80 bed care home which will provide elderly people in Burnholme, York, with residential, nursing and memory care. The development, procured by City of York Council is being led by specialist developer Morgan Ashley, a joint venture between Ashley House plc and Morgan Sindall Investments Limited. Due to open in Autumn 2020, the care home will be part of a larger health and wellbeing hub for this part of York, much of which is already in place. HC-One has been appointed to operate the care home. Justin Hutchens, chief executive of HC-One, said: “HC-One’s mission is to be the first choice care provider for older people, and the employer of choice for the kindest and most professional care workers. “We are delighted to be working with Morgan Ashley and City of York Council to help deliver a high-quality elderly care service for the people of York. “New developments such as this one are vital to help address the growing shortage of care home places for the elderly in this country. “We look forward to supporting our local community in York, once the home opens in 2020, by providing the very best care. “HC-One prides itself on investing significantly in our services and our

Paul Batchelor, employers agent, RLB, Janet Marston, senior development manager, Morgan Ashley, Justin Hutchins, chief executive officer, HC-One, Councillor Carol Runciman, executive member for health and adult social care, City of York Council, Richard Schunemann, architect, Penoyre & Prasad and Anthony Wheatley, managing director, contractor, Pacy & Wheatley. people, with a particular focus on Prasad, contractor Pacy & Wheatley creating meaningful training and and employers agent Rider Levett career development opportunities Bucknall. that professionalise and reward our Morgan Ashley’s Jonathan Holmes Colleagues. Through this approach, said: “The scheme has been our colleagues can provide the developed with strong community kindest care to residents.” consultation and we look forward to The Morgan Ashley team is delivering a high -quality build with supported by architects Penoyre & our contractor, Pacy and Wheatley.”

Work begins on new Ayrshire care home

WORK is underway on the development of a new £7.5m care home in Doonfoot, Ayrshire, marked by an official sod cutting ceremony. The 52-bed facility is being developed by Meallmore, one of Scotland’s leading providers of nursing care, and is its first care home in the region. The new home will provide approximately 60 full time equivalent jobs in a variety of roles, including nurses, care assistants, hotel services staff, administrators and managers. Once open, it will offer personalised care for 52 elderly people with general care needs including those with dementia and its related conditions. Meallmore property director Michael Gillespie said: “We will be putting together a team of professionals, with a focus on local recruitment, who will give our residents the highest standard of care, based on their individual needs. We look forward to welcoming residents when the care home is complete.” Due to be completed in summer 2020, the two-storey building makes extensive use of glass in the construction to create bright airy spaces with generous lounge, dining and activity areas for residents. It will be set within landscaped gardens, offering seamless access to the outdoors for residents.

Recent deal completions… On behalf of the purchaser – Solihull • Acquisition of retirement community development • Grade II* listed property in 5 acres • Planning permission for 64 bed care home and 44 assisted living units • Deal completed within 8 weeks of agreeing Heads of Terms

On behalf of the vendor – North East • 40 bed care home • Purpose built property • All single, en suite rooms with scope to expand • Company sale for retiring shareholders

Whether you are selling or buying, contact HPC today to find out how our experience gets results. Tel 01937

222107 Email enquiries@healthcarepc.co.uk Visit www.healthcarepc.co.uk

CARINGNEWS

Relationship-centred care as a response to changing conditions By Jenny Kartupelis MBE and Ann M. Callahan THE previous two articles in this series have reviewed the importance of building sound relationships of trust and knowledge between older people, their carers, managers, families, and friends. The need for meaningful relationships can be particularly important during times of transition, such as moving into a residential care home or increasing frailty. The creation of meaningful relationships can be supported by environmental conditions – a shared physical and emotional space that enables both giving and receiving in relationships. Those involved in the care of older people must ensure that conditions support the maintenance, if not enhancement, of life meaning. Carers can cultivate reciprocal relationships with older people by being present, attentive, reflective, empathic, and respectful; and helping them form meaningful relationships under new circumstances and possibly with new people, upon the onset of terminal or life-limiting illness. Genuine human interaction remains critical. Callahan’s work, detailed in Spirituality and Hospice Social Work, (Columbia University Press 2017), further suggests the experience of life meaning and potential for spiritual wellbeing is supported by connection with one’s self, significant others, and/or an ethereal, higher power however this may be perceived. This approach assumes spirituality is expressed and experienced through relationships that are significant and unique to each person. As conditions change, these relationships will also change and there may be a need for new ones to form, including a new

Jenny Kartupelis MBE and Ann M. Callahan sense of ‘belonging’ to maintain life meaning. Relationships take on new importance when older adults have a terminal, progressive illness. Relationships of trust enable older people to meet their changing needs on a daily basis: needs that can be influenced by diagnosis, stage of disease, and medical intervention. Carers need to be sensitive to this unique personal experience and have the skills and time to continually adjust and relate to that experience as it is lived by the older person. This further requires supervision to maintain the quality of care. In facing the end of life, older people may ask questions such as “Why is this happening to me?” “What purpose did my life serve?” or “What will happen after I am gone?” Such questions may not have answers, but they can lead to spiritual suffering, which may manifest as, for example, intractable pain, feelings of anguish, and loss of hope. Assuming this type of suffering is physical suffering can lead to medical interventions that fail to meet underlying needs that in fact

relate to biological, psychological, and social issues. This increases risk for continued suffering until death. Yet the situation also gives opportunities for spiritual growth if carers can listen, learn and facilitate new connections that are spiritually supportive. Relationships can also help older people with dementia to process and sustain life meaning, as their cognitive and functional capacity changes. Transfer to a nursing home may be needed to provide the support of a safe, stable environment; however, confusion can lead to panic and residential care evoke feelings of inadequacy. Care must be responsive to individual needs so that older people’s autonomy is respected and they can engage in community life. Family members and friends can also lend valuable insight into the significance of current and past relationships. As the symptoms of dementia progress, sensitivity to signs such as disorientation to time and place, reduced capacity for verbal expression, withdrawal from social

activities, and difficulty with visual processing must be part of the caring relationship. Seemingly small changes in the environment such a new shower schedule and who provides assistance with daily care can cause real upset but can be manageable when stable supports are in place. Consultation with specialists may be needed to assess medical and/or mental health issues as part of this process. The capacity to cultivate relationships that support life meaning requires commitment and skillful coordination between carers, managers, families, and friends. Spiritual suffering may not be prevented, but the wellbeing of all concerned can certainly be facilitated. It is human frailty that necessitates relationships in care homes, but these relationships can offer what could be the last opportunity for healing through new life meaning. Meeting challenges demands innovation. There are enterprising care homes and projects committed to seeking innovative ways of addressing loneliness and lack of hope, such as enabling contribution to and involvement in the community; intergenerational relationships; and ‘background’ technology to release caring time. Significant relationships and the right supportive environment can together help adaptation to the demands of human frailty. Life in a care home need not be without hope for the future – on the contrary, it may be filled with meaning, purpose, and mutual support if conditions enable the spiritual dimensions of care. n Jenny Kartupelis MBE MPhil is a director of Faith in Society and Ann M. Callahan, PhD, LCSW is an associate professor at Eastern Kentucky University.

Homes compete in regional flower festival SUFFOLK care home residents put their green fingers to the test when they took part in a flower festival inspired by the RHS Chelsea Flower Show, and created unique flower displays to ‘wow’ a panel of judges. The Care UK team at Hartismere Place, in Eye, welcomed residents and care teams from ten Care UK homes across Suffolk to compete in the flower show and be crowned winners of the flower-arranging competition. Residents and team members from 10 of the group’s homes in Suffolk showcased their gardening skills and presented a flower arrangement to enter into awards for six categories, including best home, best theme, and most enthusiastic team. Chloe Swarbrick, home manager at Britten Court in Lowestoft, said: “We have plenty of residents who love gardening and we encourage

everyone to enjoy the outdoors as much as possible. “Taking part in flower arranging not only encourages social interaction and creativity, but can also improve wellbeing, and what better way to test out our skills than with a bit of friendly competition.” The flower show participants enjoyed afternoon tea while the judges Anne Gregory, HR manager at Care UK, Phillip Steyn, regional director at Care UK, and Ian Patterson, from Suffolk County Council, decided on the winning creations. After much deliberation, prizes were awarded to: Vera Harrison, for Best Resident Entry; Britten Court for Best Resident Group Entry, Best Home Entry, and Best Theme and Presentation; Asterbury Place for Most Enthusiastic, and Glastonbury Court were awarded the People’s Choice Award.

Representatives of Britten Court in Lowestoft receive their trophy and certificate for Best Resident Group Display.

CARINGPRODUCT NEWS

Irene finds final piece of jigsaw – again and again A RESIDENT at Czajka Care Group’s Brookfield Care Home in Nab Wood, Shipley, West Yorkshire has stunned everyone at the home with her ability to complete all of its jigsaw puzzles in a matter of months. Irene Askew, who was born and grew up in Leeds, moved to Brookfield from a care home in Leeds two years ago following a long hospital admission. She had been classed as needing palliative care, but the team at Czajka soon realised that despite her frailty Irene had a very active brain and was keen to undertake mental challenges. Following her move to Brookfield, and as her health improved, her carers were keen to ensure Irene remained mentally stimulated and asked her if she would like to complete some puzzles. Tracey Hinchliffe, the registered manager at Brookfield Care Home, said: “We knew Irene was keen on puzzles and took great enjoyment in completing a jigsaw, but she soon made her way through our entire stock of puzzles we had at the home, so we’ve now bought a range of larger more complicated ones for her and other residents. “We couldn’t believe how quickly Irene completed them. Her latest

Tudor Bank in Southport is delighted to be the first dementia and mental health nursing home in the North West to have the Interactive Touch Table device. This piece of equipment has allowed care staff and relatives to enhance activity, which provides therapeutic engagement opportunities to improve wellbeing and quality of life. Residents are enjoying using the touch table and is giving them a great deal of pleasure. accomplishment has seen Irene complete a 500 piece puzzle called a day at the seaside, single handily in under just two weeks, which we have had specially framed. It will now take pride of place in the home. “We have all been so impressed, and many of her friends in our home have asked me to give Irene their puzzles to complete as she is so speedy. Irene is also a keen Sudoku and word search enthusiast and we make sure she has plenty of those books to keep her entertained too.”

Residents of Kingsgate care home in East Kilbride swapped footstools for milking stools with a special visit from Müller Milk and Ingredients’ interactive dairy cow ‘Bella’ to mark World Milk Day. Kingsgate’s neighbours Müller Milk and Ingredients loaned it the special guest and donated some milk and yoghurts for the grand opening of its newly improved courtyard area, which had been revamped with help from residents Mary McKay and James Cunningham’s families. Isobel Waugh, a resident whose father was a milk man, was chosen to cut the ribbon and unveil the courtyard.

New range comes with a three-year warranty BUILT on 50 years’ experience in the care sector, Courtney Thorne developed the Altra Care range utilising smart-mobile know-how to provide a wireless system that combines proven radio frequency technology with Bluetooth and Wi-Fi. The company is so confident that Altra Care offers the ultimate in wireless nurse-call capability and reliability that a three-year warranty comes as standard. In addition to call buttons and pull cords, Altra Care includes wireless pressure mats, floor sensors and the ‘Altra Wear’ pendant giving residents complete freedom both inside and outside in the home gardens. Multiple sensors and a digital “microphone” detect falls and sends location information even if the resident is unable to raise the alarm. Suitable for all residential care environments, including those that accommodate people with dementia, with names of residents appearing on the touch screen, ensuring that even agency staff can identify residents by name and location. Response times and call duration reports delivered straight to desktop,

tablet or mobile aid management deliver greater efficiencies with accountability and evidencing. Smaller flat touch screens and stylish call lights can be located in communal areas providing alerts with location without requiring staff to return to the office to consult the Altra Touch master screen. Designed in-house, using extensive research from care home staff and residents. Altra uses the European 869.2MHz social alarms frequency reducing interference, with ‘listen before talk’ anti-collision to ensure absolute reliability and a dedicated Wi-Fi network providing robust connectivity without using the care home’s network. Altra is the platform for “connected” care services where utilisation of the nurse call system functions can provide vital management reports detailing the effectiveness of staff and resident’s care. Latest developments provide users, staff and management with a suite of reporting Apps enabling reductions in operating costs coupled with improvements in standards of care.

Need a solution to staffing Care Champions are celebrated your residents’ holidays? DEDICATED staff of the not-for-profit care operator, Belong, have been recognised for their achievement of professional qualifications, successes in national award schemes and nominations in the organisation’s fiercely contested Champion Awards. The prestigious ceremony took place at the historic Vale Royal Abbey in Northwich, Cheshire. Over 100 diplomas were awarded in fields such as Health and Social Care, Hospitality and Catering and Business Administration, testament to staff’s commitment to making an outstanding contribution to customers and ensuring a high standard of care throughout the organisation’s villages across the North West.

Winners were also announced for this year’s Champion Awards, including categories such as The Innovation Award, the End of Life Care Award and the Dementia Champion of the Year. An external independent judging panel of social care experts assessed the candidates and their commitment to creating a vibrant community by maintaining a person-centred approach. Tracey Stakes, chief executive of Belong, said: “The event was a fabulous celebration, recognising the contribution that everyone has made to the lives of our customers and colleagues.” The keynote speaker was dementia campaigner ‘Big’ Ian Donaghy.

HOLIDAYS With Care may be the ideal solution with tailored support for your residents’ holidays at The Bond Hotel, Blackpool. The Bond Hotel has been providing holidays for guests who live in care home and residential settings for more than 30 years, with everything you need to ensure your residents have a wonderful break away. On-site you will find accessible accommodation with all of the mobility equipment you use at home coupled with live cabaret shows every night of the year. “We use Holidays With Care every time we book a holiday, for one group they provide me with a second person for hoisting and on another group they support me with waking watches so I keep my staff levels high at home.

“I am confident in the provision of care as they are regulated by the CQC. “Every time my residents return home I love hearing what they got up to, it is a very person focussed service.” – Barbara, Stoke Provision from one hour right up to 24 hour packages can be tailored for you. This flexibility allows your home to run fully staffed knowing your residents are having a fantastic holiday away.

CARINGPRODUCT NEWS

Gainsborough deliver ‘game-changer’ at Residential and Home Care Show GAINSBOROUGH Specialist Bathrooms, the new name for Gainsborough Specialist Bathing, has successfully showcased its new G360 services at the Residential and Home Care Show, ExCeL London. Part of the Health + Care series, the Residential and Home Care Show provided the ideal platform for Gainsborough to present its new capabilities to healthcare professionals and providers. For more than 30 years Gainsborough has been a leading UK manufacturer of power-assisted baths for the long-term care sector. This proven and trusted heritage is now being leveraged to deliver complete, specialist wet rooms and bathrooms for utmost care and safety provision. Its solution-focused implementation services perfectly compliment Gainsborough accessible baths such as the ultra-efficient Gentona and reclining Sentes – both demonstrated at ExCeL this year. Gainsborough Healthcare Group CEO Peter Eckhardt said: “We were delighted to welcome so many healthcare providers onto our stand who were all keen to understand the

Maggie Johnstone demonstrates the new G360 wet room and bathroom solutions. unique G360 proposition we now and hospital trusts. bring to market. “Hence we are able to tune our “As an established manufacturer services through a flexible platform with a proven track record, we have that always meets project parameters a thorough understanding of the from concept to completion. challenges faced by care home groups “Quality design, diligent

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management and skilled installation and servicing all synergise to deliver sustainable ROI. We ultimately connect with the needs of clients, carer and most importantly, vulnerable bathers.” Visitors were able to discover why these cutting-edge baths deliver pioneering benefits both in terms of CQC excellence and commercial operation. A sample wet room installation was also available on the stand which demonstrated the breadth and depth of Gainsborough expertise – the single source for total turnkey solutions. Tailored to specific project needs, G360 services from Gainsborough provide a holistic approach to accessible bathroom installation: n Power-assisted baths, UK-manufactured. n Accessible bathrooms and wet rooms. n Transfer, toileting and washing equipment. n Project design and technical support. n Enablement pre-works, installation and project management. n Servicing, maintenance and testing.

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Pharmacists believe automation systems can improve services A NEW survey has found that 72 per cent of pharmacists believe that automation systems can improve services for care homes1. The research went on to find that 87 per cent of pharmacists believe the profession has been slow in its adoption of new technology when compared to other sectors. The survey, commissioned by Omnicell UK, also revealed that such is the importance and impact of technology and automation, that nearly threequarters (73 per cent) of those polled believe there should be an increased focus on its usage within the pharmacy syllabus. In fact, 66 per cent of pharmacists believe that automation systems allow them to explore additional care home contracts. But worryingly, underpinning the results is a belief by 93 per cent of those interviewed, that funding cuts are the most significant threat to the immediate future of community pharmacy. This was followed by additional concerns on changing regulations like FMD, Brexit and recruitment issues. The survey results have been released as part of a new campaign by Omnicell UK to raise awareness of the importance on the use of technology to improve patient safety and support pharmacies in a challenging marketplace. The ‘We are Automation’ campaign demonstrates how technical solutions can help to free up staff time. This reduces administrative and manual tasks enabling staff to spend more time on face to face patient care and new revenue streams. With increased pressures and time-constraints on pharmacies, the survey goes on to explore the importance of additional revenue streams for pharmacy businesses.

88 per cent of those interviewed believe that introducing technology to support the business could help pharmacists to explore additional patient services and new revenues – with 66 per cent believing that it would enable them to pursue care home pharmacy contracts. Every year, an estimated third of the 47m medication errors2 within primary care occur in the dispensing process. Pharmacists questioned believe that automation provided them with additional confidence in: n Patient safety (77 per cent) n Providing patients with increased face to face time (75 per cent) n Stock re-ordering (72 per cent) n Managing complex patient medication regimes (57 per cent) Paul O’Hanlon, managing director of Omnicell UK and Ireland, added: “Technology plays a pivotal role in reducing medication errors and improving patient safety. “While the sector has been slow when compared to other industries in harnessing new technology solutions and recognising the benefits – it’s heartening to see that looking to the future there could be an increased focus on the issue, helping community pharmacies to survive in an everchallenging market.” Enquiries: For more information visit Omnicell.co.uk References 1. Results based on survey of pharmacy professionals by Omnicell (April/May 2019) 2. http://www.eepru.org.uk/wp-content/ uploads/2018/02/eepru-report-medication-errorfeb-2018.pdf

If you’ve got a story for the next issue of Caring UK email it to editor Dominic Musgrave at dm@scriptmedia.co.uk or call 01226 734407

NEW

CAPABILITIES, ESTABLISHED EXCELLENCE From Gainsborough Specialist Bathrooms, the new name for Gainsborough Specialist Bathing.

NEW G360 SERVICES DELIVER: MANAGEMENT COST AND TIME SAVINGS

Specialist assisted baths

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CELEBRATING 60 YEARS OF INNOVATION IN FURNITURE DESIGN

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