Caring UK - December 2021

read ppy Chri stm as a H to all o ur e rs and a

d v e r ti s e r s

no.299 • £4.75 incorporating

December 2021

The Number One magazine for the care sector

Industry pushed to the brink by staffing crisis UNISON and the National Care Forum have written jointly to Sajid Javid calling for urgent action over the staffing crisis engulfing the care sector.

The letter to the health and social care secretary says they’ve taken this “unprecedented step” in response to daily reports from care providers and staff of serious worker shortages.

They say this “recruitment and retention emergency” has been triggered by “chronic underfunding leading to low wages, staff burnout, and mandatory vaccination”.

It comes ahead of the government’s spending review, and amid warnings that social care needs a desperate injection of cash just so care providers can maintain existing levels of service.

UNISON and NCF say social care is gripped by a staffing crisis of “a magnitude that threatens to overwhelm the sector” unless the government steps in.

The letter goes on: “Care providers are already having to hand back contracts, turn down new requests for care , at home and in care homes , as a direct result of the acute shortage of workers. The government must act now because social care matters to us all.

“This country cannot afford to lose any more care staff. Each and every one of us has a loved

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one who may well need their skill, support and compassion, or require help themselves eventually.

Please don’t ignore this catastrophe a moment longer.”

Figures from an NCF survey reveal nearly three quarters (74 per cent) of respondents had seen an increase in staff leaving, and 46 per cent said their employees were leaving the sector completely. This is on top of a pre-existing vacancy rate of 105,000.

Both UNISON and the NCF say what’s needed to avert a disaster is a pay boost for care staff to improve recruitment and reduce the numbers leaving, and a retention bonus for those who have “gone above and beyond in the delivery of care during the darkest of times”.

NCF chief executive officer Vic Rayner said: “The government must act now to ensure those who currently work in the sector feel valued and recognised by providing a retention bonus alongside this give a clear call to those contemplating working in care that they will be recognised by increasing pay rates for all who work in care.”

In addition, UNISON and the NCF want to see a new dedicated workforce fund to support the wellbeing of existing staff, highlight how valuable they are and persuade them to stay in their social care jobs.

Great night promised at CUK Awards

A Buxton care home has seen a flurry of mail with deliveries of postcards thanks to a partnership with local church members. Portland paired with local churches earlier this year in order to enable residents to make new connections with people through receiving postcards. Since August, church members have been mailing in personalised handwritten postcards and letters to the home, telling residents about themselves and their lives in order to make new friendships. Activities coordinator Emilie Shrimpton made initial enquiries with the local parish office to see if they would be interested in partnering with the care home in a postcard writing scheme.

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TICKETS are selling fast for the 2021 Caring UK Awards; with shortlisted care homes, sponsors and guests all looking forward to a great evening.

Organised by Script Media in partnership with Caring UK and headline sponsor Virgin Money, this annual celebration of success will culminate in a glittering ceremony – taking place at the Athena in Leicester on Thursday December 2 – where host Dean Andrews will reveal the lucky winners.

We received a record number of entries from all over the UK with so many stories of the wonderful work that was done particularly during the pandemic and we want to thank everyone who sent in nominations.

Shortlisted entries from far and wide have made the finals, now progressing to the next stage of the judging process.

Event director Judith Halkerston added: “The standard of entries has been higher than we could ever have imagined, and we’re really looking forward to seeing everyone on the night.

“It was difficult enough for us to narrow the number of entries down into a shortlist so I don’t envy our judges who are going to have to choose the winners.

“The event itself will be a celebration of all that is good in the industry and the perfect party to start Christmas.”

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CARINGNEWS

Home embraces arts project KENTON Hall care home in Newcastle has signed up for a creative initiative that will include artwork telling the story of older people’s experiences during the Covid pandemic.

The home is taking part in the Home Comforts artistic project, which will involve artist Sharon Bailey building positive and meaningful relationships with older people, their families and care workers during an eight-month period.

A key aim will be to demonstrate the value of care home residents participating in the arts and celebrating and sharing the creative achievements of care homes in the wider community.

Steve Massey, operations director at Solehawk, said: “An important part of the culture at our care homes, including Kenton Hall, is organising a wide range of activities to boost residents’ mental and physical well-being.

“The Home Comforts project shows how beneficial it is to collaborate with external organisations and individuals to add new dimensions to what we can offer.

“It will give our residents and staff the opportunity to learn new arts skills, which can continue to be used even after the project has drawn to an end.”

The scheme, which is financed by Newcastle City Council with Public Health Covid Recovery funding, and supported by Newcastle University, will also focus on: n Finding new ways to integrate the arts

www.caring-uk.co.uk Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 Email: bg@scriptmedia.co.uk Assistant Sales Manager: Tracy Stacey Tel: 01226 734480 Email: cuk3@scriptmedia.co.uk Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk

Sharon Bailey and Valerie Robson with residents at Kenton Hall. including during Covid, which will be into care home settings to help benefit shared with others in the community. older people longer term.

It also will involve using different n Attempting something more artforms and techniques to explore their challenging to address the key issues that stories and life experiences. have come to the fore during Covid for Sharon added: “Artistic and creative people living and working in care homes. engagement can prove an effective means n Delivering high quality arts activity of expression by stimulating memories that is accessible to people at a time and helping forge relationships and when seeking out such opportunities is friendships within a care home setting. difficult.

“Older people have fascinating stories Elements of Home Comforts will to tell and their reminiscences and encompass residents helping make experiences deserve to be shared with the wider community.” artworks that tell of their experiences,

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur.

Follow us on Twitter @caringuk

4

CARINGNEWS

Employees receive Order of Malta awards for exceptional service MORE than 20 employees have been awarded Medals of Merit and Crosses of Merit by the British Association of the Order of Malta for exceptional services in the field of social care.

Several recipients attended a prestigious ceremony during a Mass held at The Brompton Oratory in London.

The ceremony was conducted by Fr. Ronald Creighton-Jobe, C.O. and honoured award recipients from 2020 and 2021 after last year’s event was postponed.

In total, 27 awards have been made to OSJCT employees for service over the last two years, covering a time when care home teams persevered despite the most challenging of circumstances caused by the Covid19 pandemic.

The British Association of the Order of Malta awards are open to employees in any role, with at least 10 years long service.

Recipients in this year’s ceremony included activities coordinators, carers, chefs, and nurses. Three rare Crosses of Merit were awarded to Kerry Dearden, deputy chief executive, Tracey Wardle, finance and IT director, and Caroline Alford, head of central operations.

Sarah Staples, chef at Digby Court in Bourne, Lincolnshire, has worked for the Trust since 2005, having joined as a part-time carer. She was

Orchard Meadow. n Sarah Staples, Bronze Medal of Merit, chef at Digby Court. n Valerie Wallace, Bronze Medal of Merit, carer at Whitefriars. n Teresa Andrews, Bronze Medal of Merit, housekeeper at Watersmead.

awarded a Bronze Medal of Merit at the ceremony.

“It was an honour to selected to receive the Medal,” said Sarah.

“The ceremony was wonderful, everybody was full of admiration and appreciation for all the recipients. I feel very privileged to work at Digby Court with a great bunch of people, and caring for our residents is a very fulfilling role for me.”

The full list of current employees who have received awards is: 2021 Awards n Caroline Alford, Cross of Merit, head of operations. n Kerry Dearden, Cross of Merit, deputy chief executive. n Tracey Wardle, Cross of Merit, finance and IT director. n Tammy Raeburn, Silver Medal

of Merit, peripatetic operations manager, Wiltshire. n Patrycja Chojnecka, Silver Medal of Merit, activities coordinator at Monkscroft Care Centre. n Lois Harris, Silver Medal of Merit, night nurse at Henlow Court. n Claire James, Silver Medal of Merit, senior nurse at Windsor Street Care Centre. n Margaret Painter, Silver Medal of Merit, head housekeeper at Paternoster House. n Rachel Kelman, Silver Medal of Merit, head of care at Southfield House. n Sharon Tatum, Silver Medal of Merit, home manager at Old Station House. n Karen Wilson-Samms, Bronze Medal of Merit, domiciliary carer at

2020 Awards n Jackie Wood, Silver Medal of Merit, head of operational finance. n Karen Armstrong, Silver Medal of Merit, senior nurse at Monkscroft Care Centre. n Lorraine French, Bronze Medal of Merit, carer at Rodley House. n Paul Dovey, Bronze Medal of Merit, handy person at Rodley House. n Karen Gibbons, Bronze Medal of Merit, laundry assistant at Stirlings. n Angela Lindsay, Bronze Medal of Merit, activity coordinator. n Charmaine Putt, Bronze Medal of Merit, carer at Brookside. n Julie Brown, Bronze Medal of Merit, chef at Marden Court. n Lucy Ponting, Bronze Medal of Merit, head of care at Athelstan House. n Lisa Lawlor, Bronze Medal of Merit, administration assistant at Gregory House. n Andrea Brooks, Silver Medal of Merit, home manager at Beckside. n Connie Mcgowan, Silver Medal of Merit, head of care at Hartsholme House.

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The Hawaiian party coincided with a birthday for Kingfishers resident Bunty Patrick, pictured with Companionship team members Christina Holliday and Sarah Morris.

Homes’ party goers say Aloha!

CARE home residents in Hampshire and Dorset have said ‘Aloha!’ to Hawaiian-style parties featuring dances, costumes and traditional island stories.

Going totally tropical, staff at Colten Care’s Outstanding-rated Kingfishers in New Milton wore lei garlands, flowery shirts and grass skirts as they served cocktails and mocktails to residents. It was the latest in a series of ‘armchair travel adventures’ designed to create joyful experiences during the pandemic.

Companionship team leader Rose Arcellana said: “Our residents have really enjoyed making ‘virtual trips’ to various places and since we are still in a summertime mood Christina Holliday, one of our Companionship team members, suggested the idea of a Hawaiian party as it was cheerful and colourful.

“We decorated the main lounge with Hawaiian themes and as our residents entered, we offered them a flower necklace each and greeted them with the words ‘Aloha, welcome to Hawaii’.

“It put a smile on everyone’s face.

Together we then learned a Hawaiian dance and enjoyed beautiful fruit platters prepared by our chefs featuring fresh melon, mango and pineapple. The residents loved that and had a wonderful time chatting and listening to Hawaiian music.”

A raffle held at the party raised more than £100 for Kingfishers’ charities this year, Lymington’s Oakhaven Hospice and the New Forest-based cycling group Pedall.

There was a similar Hawaiianthemed get-together at Colten Care’s Poole dementia care home The Aldbury.

6

CARINGNEWS

Carole recognised in kindness awards

Resident Valerie Roberts celebrates the launch of the wishing line initiative.

Home partners with theatre to make dreams come true

SEDGLEY Court in Dudley has partnered with Wolverhampton Grand Theatre to launch a ‘wishing line’ for residents to ‘peg’ their wishes in the hope that members of the community can assist to make dreams come true.

Residents discussed the wishes they would most like to come true before working together to make the fun washing line with each wish written on an item of clothing and pegged to the line.

Deputy manager Emma Southall said: “We are really excited about the launch of our wishing line and can’t wait to hear from members of the community who can help us.

“We have some brilliant wishes,

and it means the world to everyone at Sedgley Court to be able to make our residents’ wishes come true, no matter how challenging, big or small.

“I am determined to make each wish a reality.”

The wishes range from a trip to the local swimming baths, a visit to the Black Country Museum, a day of fishing, a VIP casino experience, being tailored for a three-piece suit, meeting a parrot and even learning how to waltz.

The wishing line will be on display in the front window at The Grand for the rest of the year to give members of the community the opportunity to assist in granting them for the residents.

A DEDICATED member of staff at a housing development in Cumbernauld has been acknowledged for keeping spirits high during the pandemic.

Carole Irvine, 61, has been recognised in the ‘You are One of a Kind’ award by Bield Housing and Care after going out of her way to lift spirits during lockdown.

Working for the housing provider for 13 years as a scheme assistant, Carole supports staff and customers at Campsie Gardens.

She said: “During the pandemic I became a bit of a messenger, delivering packages to customers who were shielding.

“I knew I was probably the only friendly face some individuals were seeing on a daily basis so I went out of my way to make them smile and have a chat in keeping with the guidance.

“I’m delighted to be receiving this award and really did not expect it.

I love interacting with customers and making them laugh it is just in my nature so it’s nice to hear people appreciate it!”.

Carole goes out of her way to create a fun, caring and supportive environment for customers and staff alike.

The Bield ‘You are One of a Kind’ award is a new initiative to thank the local community, customers, and staff with a key opportunity to nominate

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their choice of local star.

The winner is chosen at the end of each month through a selection of judges who pick the respective winner and provides them with the award and a £50 voucher.

Margaret McCallum, development manager at Bield’s Campsie Gardens, said: “Carole is a very supportive member of the development team.

Staff and customers both appreciate all the work she does along with her daily duties.

“Throughout the pandemic, Carole was caring and compassionate when others were feeling anxious – it made such a difference to have her here.

“What both customers and staff love about Carole is her go to attitude of nothing is impossible. I am proud to have Carole on my team.”

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CARINGNEWS Advertiser’s announcement

Another successful installation MAESBROOK Care Home is an independent care home providing care, well-being and a comfortable environment for up to 45 residents in total including those with respite and palliative care needs.

Set in the beautiful county of Shropshire their ethos is to treat each resident as an individual and always go the extra mile to ensure that everyone can engage as much as they wish in the regular program of activities, outings and experiences to bring a little sparkle to each and every day.

With resident well-being their number one priority they operate a program of regular deep-cleaning, whole home testing, safe visiting and the wearing of PPE and with all staff and visitors vaccinated against Covid, their residents can feel safe and happy.

To assist in their cleaning regime staff at Maesbrook recently took delivery of a Duplex 340 Steam floor cleaning machine and a Jet Vac Eco steam cleaner to help keep up the standards required.

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From bedrooms, bathrooms, wards, treatment and sluice rooms to kitchens, lounges and corridors, Duplex can supply a solution to most cleaning needs.

After an installation and training session staff at Maesbrook discovered how quick and easy to use the 340 is on both carpets and hard floors and more importantly how it cleans and sanitises without the need for harsh cleaning chemicals thus reducing their chemical usage.

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CARINGNEWS

Innovative dementia training is rolled out

Advice guide launched EAST Midlands homecare provider Respectful Care has launched a free online advice guide centralising on how best to communicate with a person living with Alzheimer’s.

Coinciding with World Alzheimer’s Month, the guide aims to maximise the communication opportunities of individuals with Alzheimer’s and other forms of dementia by drawing upon the knowledge of carers with a wealth of experience in this area.

Respectful Care CEO Mark Docherty said: “At Respectful Care we look after over 500 people.

More than 60 per cent of these are in the early, middle or late stages of Alzheimer’s.

“We’ve seen first-hand how unsettling an Alzheimer’s diagnosis can be for the individual diagnosed and also for their loved ones.

“Good communication is integral to living well after a diagnosis. It helps people with Alzheimer’s keep a sense of self, sustain relationships and maintain their quality of life.

“Therefore, keeping communication is pivotal. Although this will become more challenging as Alzheimer’s progresses, there are still many ways to communicate meaningfully together.

“We hope our communication guide will help provide comfort and reassurance to those who may find themselves in this situation. For those who need any additional support, we would welcome any direct enquiries.”

The advice guide put together by the Respectful Care team can be found at https://www.respectfulcare.co.uk/ news/alzheimers-communicationguide.php

A CARE home group has enrolled its staff in innovative, experiential dementia training designed to put them in the same position as those living with the condition.

Wellbeing Care, a family-run group of care services that focuses on providing care to older people living in Suffolk and Northamptonshire, has enrolled staff on a new programme designed to enable participants to understand how to communicate with people living with dementia and to recognise behaviours that are often a way of telling them something.

The ‘Dementia Interpreter’ course works by placing people in the same situation as those living with dementia.

By slowly taking away their ability to speak, see, hear, and even use body language, participants are forced to find new ways to communicate.

In the process, participants experience first-hand the isolation, frustration and anxiety often felt by those living with dementia – and they start to mirror the way they communicate without realising.

By spending some time in their world, delegates complete the course with an increased understanding of dementia’s impact and a heightened sense of empathy for those affected.

Amongst the first to undertake training was registered operations

manager Joy Henshaw.

Her day-to-day job role entails overseeing budgets, conducting audits and preparing care training and its subsequent implementation across the services, while additionally overseeing training practices for all services to maintain compliance.

She said: “Training as a dementia interpreter for Wellbeing Care was an informative and humbling experience.

“The course has helped me develop a much deeper understanding of how those living with dementia must feel and the subsequent impact on their behaviour.

“I believe this training will result in improved services to the provision of care we give to those who are living with this condition daily and I can’t wait to share my new found knowledge with the rest of the team.”

With her newly acquired qualification, Joy will be responsible for training staff across each of Wellbeing Care’s homes.

The eventual aim is that all 153 staff members at Wellbeing Care will be qualified Dementia Interpreter upon completion of training.

They can then utilise the skills and knowledge acquired through this course to deliver exceptional, empathetic dementia care to residents.

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A GROUP of dementia care workers from Wellington, Somerset, and families of people living with dementia have combined their efforts to take on a whole different challenge and raised £1,000 in sponsorship money.

Members of the 10-strong team representing Camelot House and Lodge who took part in the Tough Mudder were: activities co-ordinator Richard Dempslake, activities assistant Sophie Carter, admin assistant Paul Dempslake, finance manager Fiona Chesterton, Karen Kerslake and the Odgers family – Dawn, Alex, Robyn and Jess and Will Sun. Richard said: “Being there for each other has been what enabled us to get through some very tough times in 2020 and 2021 – we’re honestly a team full of fortitude.

“It’s been pretty relentless so we thought taking part in a Tough Mudder would provide a welcome distraction, and since the preparation and the event itself are all about teamwork it meant that we could really play to our strengths.

“We did a 5k course with 13 obstacles – all different challenges – and we had to endure crawling and running in mud, going under cold muddy water, climbing height structures. It took a lot of nerve to complete all, but we did it as a team.

“We raised over £1,000, which we’re going to divide between the Alzheimer’s Society and the activities fund for residents of Camelot House and Lodge.”

Dawn Odgers and her family took part on behalf of Dawn’s mum, Karen Whiteway, who is a resident at Camelot House.

Legrand launches Legrand Care, its new global brand specialising in the assisted living, health, and social care sectors We are stronger together • Legrand’s Assisted Living and Healthcare division, dedicated to the development of digital care solutions, unites its five international brands into one called Legrand Care.

• “We will be more innovative because we will concentrate our efforts.”

UK, 4th November 2021.- Legrand, global specialists in electrical and digital infrastructures launches its new consolidated brand for the Assisted Living and healthcare market called Legrand Care.

This new powerful brand allows the company to be stronger in the international market of connected care, taking advantage of synergies and improving the value of products and services for the care sector.

Legrand Care was born from the integration of the brands that make up the Assisted Living and Healthcare (AL&HC) business unit of Legrand: Intervox, Tynetec, Aid Call, Jontek and Neat. “The coming together of five highly regarded, customer centric, long established assisted living and healthcare brands into Legrand Care is a significant milestone in our journey”, Chris Dodd, CEO of Legrand Care, states.

Likewise, Arturo Pérez Kramer, who has assumed his new role as Deputy CEO of Legrand Care formerly CEO of Neat, explains “that this relevant union of forces responds to the objective that Legrand established in 2020: To improve people’s lives”. This great challenge “is the essence of our commitment and our consolidated strategy in the new brand, Legrand Care,” Pérez adds.

Caroline Mouminoux, Sales Director of Legrand Care and Silver Economy manager in France, formerly Silver Economy representative for Legrand France and Director of Intervox, declares that they are “very proud of this announcement” and that, with the launch of this new brand, “Legrand confirms once again that assisted Living and healthcare is a strategic market for the Legrand group, and we see this as a great opportunity to address some of the social and economic challenges this sector faces”.

This alliance reinforces Legrand’s strong commitment to “the connected care market and the silver economy and opens the doors to accelerate developments and innovation”, Íñigo Ruiz Cossío, Director of Product and Marketing of Legrand Care says. Thanks to the creation of Legrand Care, more than 40 years of knowledge and experience of the members of this division are put into joint value “under a common strategic vision, with a coherent image in the market, the five brands will cease to operate as segmented entities

www.legrandcare.com +44 (0)1670 352 371 Legrand-care @LegrandCare @legrandcare @LegrandCare

and will concentrate their strengths to position Legrand as the leader in connected care worldwide”, Ruiz highlights.

In this sense, Mouminoux affirms that “this new Legrand Care division is excellent news for all our customers, partners and stakeholders in the health and social care sector and will give us even more capacity for innovation, to anticipate technological challenges and will allow us to confirm that we are a key player in this market”.

All the members of this division feel very motivated by this alliance and share the deep conviction that our shared resources, solutions, interests, and vocation will make them stronger and will allow them to work together in the development of “proactive and preventative agendas, always placing people at the heart of our services. We will be more innovative because we will concentrate our efforts into achieving our shared objectives”, Ruiz remarks.

Dodd assures that all members of this new brand firmly believe that “this strategic union will facilitate the fulfilment of the mission and vision of this entity”: • Mission: A tireless commitment to truly understand customer needs, enabling innovative digitally connected care solutions to be delivered. To be the technological partner of clients, offering comprehensive and fully managed solutions that allow them to efficiently deploy improved care services.

• Vision: To empower and help people live the healthiest and most fulfilling lives they want in the place of their choice.

“Together we will be better able to channel our combined resources into new product development and will continue to remain nimble and be proactive to the changing needs of our customers with the strength, resources and quality controls of Legrand, the global specialist in electrical and digital infrastructures in support”. Dodd concludes.

C ARING UK CONFERENCES 2021

We would like to thank all our exhibitors and delegates for their support at our Regional Care Providers Conferences this year, wishing you all a Happy Christmas and Prosperous New Year.

Look out for our venues and dates for Caring UK Care Providers Conferences

Coming to your area in 2022 Tel: 01226 734412 www.caringukconferences.co.uk Email: bg@scriptmediagroup.co.uk

14

CARINGTECHNOLOGY AND SOFTWARE

North West operator wins national award

Councillor William Moy (centre) with his Consort Dilys Moy and home manager Cindy Hawkins at the Woodland View open day.

Mayor officially opens Droitwich Spa home WOODLAND View in Droitwich Spa has officially opened its doors thanks to special guests The Mayor of Droitwich Spa Councillor Mr William Moy and his Consort, Dilys Moy. The Mayor joined the care team and the local community at the official open day event, taking an exclusive tour of the new state-of-theart facilities which are now open to residents.

Home manager Cindy Hawkins said: “It has been wonderful having the Mayor visit our beautiful home and to be able to discuss some of our key initiatives around the person-centred lifestyle delivered at Woodland View.

“Our open day event was a fantastic way to meet people within the community and we had such an overwhelming response so far from

local people. I can’t wait to support our new residents to live life to the full as part of the Woodland View community.”

Woodland View is care provider Ideal Carehomes’ 27th development and has benefitted from a £12m investment, providing all the finishing touches you would expect from a luxury care home including a cinema room, Sky Bar with far-reaching views, a vintage tearoom complete with balcony area, hairdressing salon and botanical garden rooms leading on to landscaped gardens.

The spacious en-suite bedrooms and latest care technology will allow the care team to deliver personcentred care in a dignified manner, promoting independence as far as possible.

NOT-for-profit care village operator Belong, which has seven locations across the North West, has taken the title for best care provision at this year’s HealthInvestor Seniors Housing Awards.

The national award is recognition of the provider’s innovative approach to care, including its pioneering village model and adoption of technology to improve outcomes for apartment tenants, as well as its response to the coronavirus pandemic and commitment to sustainable growth.

Belong’s chief executive Tracey Stakes said: “Judging was based on all aspects of our organisation, from leadership and training and development opportunities to growth and potential for future expansion. To receive such an accolade is therefore a vote of confidence in our unique model and our strong platform to diversify into further locations around the UK and achieve our aim of providing increasing numbers of people with access to our industry-leading care.”

Belong provides a range of housing, care and support options for older people, with apartments for independent living as well as households for people requiring 24-hour care centred around a village hub providing a range of amenities, including a bistro, hair salon, exercise studio and function rooms.

In 2020 the go-ahead was given for a 25-place nursery within Belong Chester, which will make it the first intergenerational care village in the

Tracey Stakes

North West when it opens next year.

Belong adapted its apartment services in a number of ways during the pandemic, from increasing the frequency of its daily check-in calls, to providing socially distanced activities, resource packs, takeaway services, grocery deliveries and digital services, including the launch of the Belong Active YouTube channel, with exercise videos for older people recorded by the villages’ specialist fitness instructor (Joe Wickes style).

Technology was also key to updating residents’ families and friends about the well-being of their loved ones during multiple lockdowns, with the roll-out of electronic care records to apartment tenants enabling wellbeing notes and Covid status to be logged following daily check-in calls.

Regular communication played a vital role in ensuring tenants felt informed, both about the everchanging Government guidance and about the status of services within Belong villages.

Advertiser’s announcement

Introducing anti-viral clothing and PPE to protect care workers from infection

By Lucy Squire THE pandemic has heightened an awareness of the importance of doing everything we can to ensure our workforce is protected again infection this winter.

To play its part, leading uniform supplier,Taylor Made Designs has introduced a range of apparel and PPE utilising the very latest in antiviral fabric technology.

HeiQ Viroblock NPJ03 is an intelligent Swiss textile technology that can be added to fabric during the final stage of the textile manufacturing process.

Through the application of advanced silver and vesicle technology, the product inhibits the growth and persistence of bacteria, microbes and germs on the fabric surface and, in independent studies by third party institutes for virology, has tested affective against a number of virus’ and infections including SARS-COV-2 (Covid 19).

In 2020, HeiQ won the prestigious Swiss Technology Award for HeiQ Viroblock.

Lucy Squire

This season, TMD has introduced its first HeiQ Viroblock protected unisex polo shirt.

Designed with extra body length, the garment is styled with a ribbed knit collar and a two button placket, providing a comfortable, smartcasual workwear option.

The polo is available in five colours and can be washed multiple times at 60˚C, maintaining the full benefit of HeiQ Viroblock antimicrobial protection.

TMD is also supplying a threelayer face mask, treated with HeiQ

Viroblock.

The outer layer has a Teflon™ water repellent coating whilst the middle filtering layer provides an optional pocket that remains effective through multiple washes at 60˚C. The mask provides a snug fit over the nose and under the chin, secured in place with adjustable, elasticated ear loops.

In addition, we also offer a unisex long sleeved polo shirt, a Bib Apron and Touch Gloves, all with HeiQ Viroblock protection.

HeiQ Viroblock is EU REACH and OEKOTEX® certified. It is non-toxic and does not irritate the skin.

The product has also been certified safe and sustainable since all ingredients are bio-based and recycled.

As we enter what the Prime Minister referred to as a ‘difficult winter’ it is absolutely vital we take advantage of all the opportunities available to protect our sector’s workforce, enabling workers to stay well and maintain care provision to those who most need it.

As the vaccine programme

continues to roll out and protect the population, we at TMD, are doing what we can to ensure the latest innovations in fabric technology are readily available to our partners at a competitive price. n Lucy Squire is key account manager at TMD,

CARINGTECHNOLOGY AND SOFTWARE

15

Advertiser’s announcement

Newly launched One range attracts plenty of interest from care sector INTERCALL, the UK-based manufacturer of nurse call systems, is known in the industry for its pioneering innovation and continuous research and development work.

Believing that ‘best’ can always be ‘better’, it is committed to improving the performance of its systems, as well as reducing its carbon footprint, investing in low power technology, and using antibacterial materials.

Last month saw Intercall launch its newest product range, One. Building on its best-selling legacy ranges, the 600 and 700, and knowing that they could make the best-selling series even better, they have created a modern, affordable call system for the digital age.

One offers existing clients a stylish and affordable upgrade, while offering new clients a simple, secure installation with mobility solutions which help give patients and residents confidence in their movements.

Cloud data logging provides accurate performance data with the capacity to log more than 100 million events, while the system helps reduce patient alarm fatigue with mobile message integration.

Another technical upgrade is the

contactless ID Security System; using the latest Near Field Communication technology, contactless access points allow hospitals and care facilities to hygienically manage access to sensitive and restricted areas using

Intercall Care Cards.

Launched at this year’s Care Show, following rigorous testing at selected trial sites across the UK, such as Sutton Court Residential Home in Nottingham, there has been a lot

of interest across the sector with Intercall undertaking regular live online demonstrations from its purpose-built facility in West Sussex.

Aside from creating new product ranges, Intercall regularly harness existing technology to provide solutions in response to specific sector challenges.

As was the case with the Safeguard Sensor which, as part of the Touch Nurse Call series, they developed using thermal imaging to create a sensor that monitors rooms of residents prone to falling or wandering at night.

Positioned in the ceiling, the Safeguard sensor passively monitors bed occupancy using thermal imaging detection to provide accurate motion readings and has been a welcome addition to dementia care settings.

What’s next for the innovative business?

Intercall MD Simon Hardy said: “We’re really excited about the future and are interested in further developing low power bluetooth solutions. We all must be thinking of ways of helping the environment and integrating low power bluetooth solutions is just one way we can help do this.”

This is the One. Intercall One builds on the platform of our bestselling legacy systems, providing a modern, affordable call system created for the digital age.

Visit one.intercall.co.uk to discover how to simply upgrade your nurse call system.

Get in touch with us: sales@intercall.co.uk | +44 (0)1403 713240

16

CARINGTECHNOLOGY AND SOFTWARE

Group rolls out transformative lifestyle programme for mind, body and soul MARIA Mallaband Care Group is launching its innovative and ambitious ‘More’ lifestyle programme, set to revolutionise how people in its homes live their lives.

The approach being implemented across its 80+ homes around the UK aims to provide flexible, personalised lifestyle opportunities to meet the needs of the mind, body and soul of every individual.

Across key themes including socialising, connection, relaxation, innovation, creativity, movement, thinking, technology, sensory and fresh air, the transformative programme will bring in new activities, new equipment and fresh opportunities for enriching lives, from baking and gardening to virtual cycling, trips to the beach, or even skydiving if that’s what someone aspires to do.

Lifestyle teams are looking to create a personalised lifestyle plan for every individual living in their homes, based on their likes and dislikes, hobbies and interests, and the activities they would like to try, supporting them to live their lives to the full, do more of what they enjoy, and building a sense of community and belonging.

Head of lifestyle development Sally Harrison-Exton said: “I am thrilled to be developing and rolling out this ground-breaking new programme across our homes.

“By empowering our activities teams to meet the unique and specific needs of those living in their homes they can truly put their happiness and wellbeing at the heart of everything.

“Our More programme means people living with us will be able to expect ‘more’ – more attention to their interests, more focus on the social side of things, more passion

for their wellbeing, and more reasons to feel happy and fulfilled in their home.”

As part of the programme Maria Mallaband is investing in new technology, not only tablets to support communication, but virtual technologies too, such as virtual reality headsets and cycling set ups, and ‘Magic Tables’, where a largescale interactive image or game is projected on a table top.

And there is also a big focus on working with community groups and clubs, whether that’s singing groups, talks by local historians, nature groups, or local coffee mornings.

While activities within the home will also be tailored to the individual, and might include for example painting, dancing, gardening, trips to favourite places, baking or learning a foreign language.

Sally added: “Connection is a really

important theme for us, and that’s what the ‘Together with More’ thread of this programme is all about – whether that’s connecting with clubs and societies and developing links with external partners or creating opportunities and nurturing special interests within the home, we want to be bringing new and different experiences, and support those living in our homes to socialise and do the things that they enjoy.

“We also want to make the most of technology to keep connected – that might mean accessing virtual events and tours, connecting with friends and family online, or bringing in the latest innovations to promote social interactions and have some fun.”

This new degree of personalisation is expected to be especially beneficial for those living with dementia or long-term illnesses and includes plans for meaningful

sensory engagement outside of verbal communication, as well as a programme of activities such as games and puzzles designed to keep the mind active.

Wellbeing and physical health are also key, with a focus across mind, body and soul.

The More programme includes mindfulness sessions and yoga for example, arts and culture, such as poetry and literature workshops, and physical activity too, with wellbeing partner Oomph! brought on board to train and support the lifestyle teams deliver sessions to improve balance, coordination, muscle tone and flexibility.

In addition to all this, MMCG has also created ‘Aspire with More’ a programme to deliver special meaningful experiences, fulfilling the wishes of those living across its homes.

Advertiser’s announcement

An introduction to care planning software IF YOU are looking for care planning software, at first glance you may think you’re spoiled for choice.

There are numerous companies who seemingly offer the same product, so it’s difficult to know which one is the best choice for you.

Luckily, you can narrow down the results if you know what to search for.

The first thing you should check when browsing the market is whether the product was specifically designed for your business type.

For example, residential care homes for elderly people and domiciliary care businesses will have different care requirements.

If you spot a care planning software which claims to be a good all-rounder or adaptive to any care discipline, there’s almost certainly a more effective product available for you.

There are two different types of software which could be offered that allow you to build digital (electronic) care plans.

In some cases you may come across a software dedicated solely to offering a care planning feature.

If this is all you need, it could be the best option.

However, many software providers will offer cost-effective packages that contain multiple benefits and features to help you digitally transform your business.

These products are called digital care management systems, and if you opt for one of these, ensure the software you choose has a focus on person-centred care plans.

‘Person-centred’ is the key phrase here. Without it, you will most likely end up with a poor quality product.

The software provider also has to appeal to you.

They could have the best product on the market but if they don’t show they can properly support their customers, you could be left confused with little understanding of the software, with the lack of communication causing you to backtrack to paper systems.

You ideally want to find a supplier who will walk you through the transition step-by-step and offer you free ongoing support and flexible training.

When you find a supplier and software which look like a good fit for your business, always book a free demo before committing to anything.

Want to read more? The above text is an excerpt from our Introduction to Care Planning ebook, covering the basics of care planning, the benefits of person-centred care planning, top tips, common mistakes and how technology can assist.

To download your free copy visit www.caredocs.co.uk/resourcesand-guides/ebooks/

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18

CARINGTECHNOLOGY AND SOFTWARE Advertiser’s announcement

Gainsborough launches Oraya platform bath for advanced spinal stability GAINSBOROUGH Specialist Bathrooms, Europe’s leading brand of specialist baths for the healthcare sector, has introduced the new Oraya hi-lo platform bath to facilitate safer bathing of patients with more complex musculoskeletal needs.

For over three decades, UK-based Gainsborough Healthcare Group has manufactured and installed accessible bath brands for long-term, acute and domestic care.

Now a 360-degree provider of specialist bathrooms and wet rooms to the care sector, Gainsborough Specialist Bathrooms has launched the latest pioneering bath to its award-winning portfolio – the Oraya with powered variable height, integrated platform and advanced hygiene control.

Peter Eckhardt, Gainsborough Healthcare Group CEO, said: “Oraya is a game changer in spinal care for bathers and their caregivers.

“Transfer stability and control ensure safety and confidence throughout every bathing cycle, so care excellence is assured.

“Moving and handling best practice is achievable so staff are positive and protected.

“Overall the Oraya is an exceptional bathing solution for complex

musculoskeletal needs.”

The Oraya represents the latest in antimicrobial baths from this award-winning manufacturer which provides functionality and support for bathers requiring stable spinal transfers when bathing.

Its built-in changing, drying and bathing platform negates the need for moving and handling in and out of the bath and streamlines the overall transfer process.

Advertiser’s announcement

Achieve cost savings without sacrificing the quality of care GRI in the UK provides an awardwinning outsourced solution to managing tight staffing budgets while at the same time ensuring that quality, compliant temporary workers are booked onto every shift.

Since 2001, we have revolutionised the procurement and management of recruitment agency services, achieving savings and compliance assurance for care home providers.

We drive fairer commercial relationships and higher standards amongst supplying recruitment agencies through a blend of account management and technology.

Agency charges are standardised and controlled, administrative burdens minimised, and compliance bolstered. Our neutral vendor model is particularly adept at flexing to meet sudden requirements with a proven track record in managing this precise scenario.

Whether these are large scale, unexpected surges such as sickness or large scale planned surges during contract mobilisations, our extensive agency reach and ability to move fast is a key reason why care organisations, in particular, choose to partner with GRI. During the Covid-19 pandemic we are proud to have supported one of our facilities management clients

with the deployment of more than 500 workers per day for a rapid build and fit-out project for the NHS Project Nightingale Hospitals.

Similarly, during winter sickness pressures, GRI may have to find up to 150 per cent more worker hours in just 24 hours. Whilst some of this can be (and is) forecasted for, it is never possible to predict what is required.

We also help organisations optimise their approach to bank management.

With both our bank and agency management solutions powered by our leading-edge, intuitive e-tips® technology, clients partnering with GRI gain complete visibility over their entire temporary workforce.

Switching to our model takes, on average, eight to 12 weeks and offers a risk-free and budget-friendly opportunity to transform the costs and processes associated with temporary recruitment.

Implementing our solution does not require up-front expenditure.

Instead, it is self-funding via a small percentage of the savings we achieve for organisations.

Beneficial to the bathers in terms of dignity and comfort, the Oraya’s design also protects caregivers from back or muscle strain whilst maximining safety and minimising the risk of falls.

The versatile Oraya provides effective bathing in a variety of care scenarios. Once a bather is in position on the platform, powered hi-lo adjustability raises the bath side so the user is gently immersed in TMV

temperature-controlled water.

This movement eliminates the sensation of being lowered and hence enhances reassurance for vulnerable bathers with a variety of conditions.

Ergonomically crafted for adult and paediatric users, the Oraya has a 165kg SWL and a range of sensory options including Airspa, chromotherapeutic lighting and bluetooth sound.

Bespoke bather comfort is provided by a series of postural supports and bathing cycles can be ultra-efficient with auto-fill programming.

This advanced technology is complemented by innovative BioCote antimicrobial protection which is integrated into bath surfaces for added infection control.

As with all baths in the Gainsborough range, the Oraya bath is supplied with BioCote silver-ion technology as standard. BioCote provides advanced hygiene as it delivers 99.99 per cent protection against influenza A H1N1, E.coli, Salmonella and CRO, CRE, VRE and MRSA. Gainsborough is the only bath manufacturer to provide this integrated additive which cannot be wiped or worn away like traditional disinfecting fluids and coating.

Advertiser’s announcement

Gompels’ COSHH Library – helping you stay compliant WE are more than just a supplier we like to help make your life easier too, and with our fantastic collection of online tools we can do just that.

For example, did you know that you can quickly and easily download COSHH Datasheets for the products you have purchased with Gompels?

Our clever system automatically updates your Library if a Datasheet gets modified, keeping you compliant and safe. This tool also provides you with any additional Datasheets we hold for products, from users guides to FAQ’s.

Be sure to use our handy filter, which enables you to download Datasheets from different periods.

You can either download an individual COSHH Datasheet or with the click of the button you can download all COSHH sheets relevant to you.

How our COSHH Library helps you at a glance: n Compliance made easy. n All in one place. n Our system automatically updates to the latest version. n Saves you time and money.

Gompels understands the importance of safety and CQC inspections, this FREE tool is designed to help provide you with 24/7 access to the most up to date information at the touch of a button.

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Start your free trial today at www.qcs.co.uk/caringuk or call 0333 405 33 33 @QualityComplianceSystems

THE 2021

CARING

UK AWARDS THE ATHENA,LEICESTER Thursday 2nd December 2021 I N PA R T N E R S H I P W I T H

C O N G R AT U L AT I O N S TO ALL THE FINALISTS THANK YOU

TO ALL THE SPONSORS Care Home Division

CARINGFALL PREVENTION / RESIDENT SAFETY AND WELLBEING

21

Advertiser’s announcement

Veterans keep in trim at new bespoke gym RESIDENTS at Broughton House Veteran Care Village are keeping in trim at a new bespoke gym created as part of its £13m redevelopment.

Specially-designed equipment has been installed at the care village in Salford after it received a £24,000 grant from the Peter Harrison Foundation, a charity which helps fund self-development through participation in sport.

Broughton House chief executive Karen Miller said: “The ability for our residents to have access to a gym is crucial to their physical and mental wellbeing, particularly as care homes have been, and will continue to be, subject to a number of restrictions due to the pandemic.

“This gym provides a welcome safe space for our residents to keep fit and active, and it is proving a huge hit with them.

We have been able to provide add-ons which give improved accessibility and safe use to those veterans who have limited mobility or physical disability.

“The gym is a wonderful feature of our new care village and has been made possible by a generous grant from the Peter Harrison Foundation. It’s having a positive impact on the residents and we are sincerely grateful to the foundation and its trustees for their fantastic support.”

The gym features a chest and legs machine which provides a full body workout to improve arm strength and lower limb muscle strength and balance.

This machine also helps improve stamina for those with cardiorespiratory conditions such as asthma, emphysema or chronic obstructive pulmonary disease, and benefits those with neurological conditions or disability by improving their symmetry and strength.

The Cross Cycle exercises the whole body and provides a cardiovascular and resistance workout, improving leg strength and upper limb mobility

and strength. It improves aerobic fitness and good movement of prime muscles and joints, and regular use helps reduce the risk of heart attack and stroke.

The Rotary Torso machine provides an upper body twist to help with hip movement and flexibility and muscles around the waistline. It helps to strengthen the abdominal wall and lower back.

All three machines have accessories which make access easier for residents transferring from a wheelchair or hoisting equipment.

The equipment has been designed, manufactured and installed by Yorkshire-based Shapemaster Global, which supplies power-assisted exercise machines for older adults and those who live with long-term health conditions or need an accessible exercise alternative for rehabilitation.

David Heathcote, head of business development at Shapemaster, added: “We’re extremely proud that our power-assisted exercise machines will help the veterans to keep fit and healthy as they enjoy their years at Broughton House.”

Andrew Ross, director of the Peter Harrison Foundation, said: “The late Peter Harrison visited Broughton House on one of his trips to Manchester to watch Chelsea play, and he was hugely impressed with its history of care for veterans. He was brought up in the north west and was also keenly interested in, and knowledgeable about, military history.

“The plan to invest in a specialised gym to enhance fitness and rehabilitation programmes for the veterans was a perfect fit for the Foundation’s use of funds to promote sport and exercise for people with disabilities.

“Peter was pleased to help this initiative with a grant for the Foundation to pay for fitting out the new gym with specialised exercise equipment.”

World War Two veteran Derrick Corfield, 94, who moved into Broughton House earlier this year following an accident on his electric scooter, said: “It’s great having the gym. I put on a bit of weight after my accident when I couldn’t move around as much as I used to.

“Now that I’m using the gym, I can notice the difference. I’m getting stronger, but I still need to lose a few pounds, so I think I’m going to increase my sessions.”

Broughton House is undergoing a £13m transformation to create the UK’s first Veteran Care Village.

The first stage of the redevelopment was completed last September, when veterans moved into a new three-storey building which has 32 residential and nursing care beds over two floors.

The next stage of the scheme is under way and will feature 32 residential care and residential dementia care beds and six independent living apartments alongside an Armed Forces Support Hub. Broughton House is continuing to raise funds for the project.

Advertiser’s announcement

Understanding Passive Fire Protection In the wake of Grenfell Tower and the Building Safety Bill, Passive Fire Protection needs to be at the forefront of all our minds. But it does not have to be as damming and as complicating as you think.

A good place to start would be to understand what Passive Fire Protection means. The purpose of passive fire protection is to maximise the time available to evacuate a property, and or prevent a fire from taking hold in the first place.

Penetrations made in walls, floors or ceilings resulting from the installation of cable and pipe services can become conduits through which fire and smoke can spread. We use speciality intumescent and other fire rated products to seal the openings and reinstate the integrity of the wall, floor or ceiling.

The most common form of Passive Fire Protection is a fire door, we walk through them all the time but how much do we realise what a vital role they play in our safety?

Fire doors prevent the spread of fire and smoke moving through the building into escape routes, and from room to room. Throughout its life, a fire door may only be called upon to act as an access door but in the event of a fire it will fulfil a life-saving role.

UK Passive Fire Solutions’ ‘Passive Care Compliance Scheme’ can work with you to maintain your compliance, inspect your fire doors and advise how to reinstall compartmentation as part of a carefully planned installation/maintenance programme.

A correctly installed and maintained fire door will protect users of the building who may have difficulty evacuating quickly, protect evacuation routes, provide the emergency services with a protected route to access the building and reduce the damage caused by fire and smoke.

We have become specialised in working within a live environment such as residential accommodation without the need to close or arrange alternative accommodation. Working with site staff we segregate sections at a time allowing staff, residents and/or visitors to continue with minimum disruption.

Did you know the performance of a fire door can be the difference between life & death and should be checked by a competent person twice a year?

Not correctly addressing your passive fire requirements could also have serious legal implications and reduce the likelihood of a successful insurance claim to cover the loss of possessions or damage to the property.

UK Passive Fire Solutions can also arrange credit terms to spread the cost to ease the pressure on your budget.

UK Passive Fire Solutions work with you from start to finish. Call or email today to get more information and receive an information pack; email info@ukpassivefiresolutions.co.uk or call: 01262 469872

info@ukpassivefiresolutions.co.uk

01262 469872

22

CARINGFALL PREVENTION / RESIDENT SAFETY AND WELLBEING Advertiser’s announcement

MoveMoreTV App now live GIVE your residents and staff instant 24/7 access to a wide variety of bespoke exercise activities direct to your Smart TV. Each property can have multiple room access so the activity can be either in a group setting or on a private one to one setting.

According to the NHS if you do not stay active, all the things you have always enjoyed doing and taken for granted may start to become that little bit harder.

There’s convincing evidence that people who are active have a lower risk of heart disease, stroke, type 2 diabetes, some cancers, depression, and dementia.

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Aim for at least 150 minutes of moderate activity every week.

Ideally, you should try to do something every day, preferably in bouts of 10 minutes of activity or more.

This is why our library has 10/15/30 minutes activities which you can select by type or by teacher so you can create your own library of favourites.

We have stretching, Pilates, dance and yoga classes all available to suit your requirements, with more classes being added each month to create the most extensive exercise library to keep your residents active. www.movemoretv.com

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Paintings in Hospitals joins forces with Four Seasons PAINTINGS in Hospitals is to collaborate with Four Seasons Health Care Group on a new inclusive digital art project to bring culture and creativity into the daily lives of thousands of care home residents and care staff.

The Beautiful Planet project will provide a range of art activities to more than 160 care homes and communities across the UK. Steve Gardner, head of product development at Four Seasons Health Care Group, added: “Arts and culture offer a wide variety of opportunities to stimulate a diverse range of interests, has many benefits for health and wellbeing and has always been an important feature in our Magic Moments activities programme.

“It has a wonderful way of evoking special memories and making us reflect in a way that’s personal to everyone.

“The range of activities associated with the project aren’t restricted to creating art, but do guarantee creativity, thoughtful discussion and good times.”

As part of the project, 8,800 residents of Four Seasons Health Care and brighterkind homes will be able to view artworks from the Paintings in Hospitals collection both physically and digitally via screens and tablets.

Residents will then have the

Advertiser’s announcement

chance to explore the imagery, techniques and inspirations found in the artworks first-hand through a suite of new engagement activities.

Using artworks that investigate the themes of land, sea and sky, each activity is expertly designed

by Paintings in Hospitals to offer support for participants’ mental and physical health.

This approach supports and complements FSHC Group’s existing Magic Moments programme aimed at providing activities for the mind, body, and soul.

Delivered by 350 Magic Moments coordinators, the Beautiful Planet project will also connect with more than 13,000 care staff, and will provide artwork-inspired activities including, collage making, abstract photography, sunlit walks, stargazing, and word association.

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Recruitment campaign launched to build bigger and better workforce PEOPLE across England will be encouraged to pursue a rewarding career in adult social care during the biggest period of change in a generation, following the launch of a new recruitment campaign.

With almost half-a-million extra job opportunities in adult social care expected by 2035 and more than 105,000 vacancies needing to be filled, the ‘Made with Care’ campaign aims to encourage people to apply for exciting and rewarding roles across the country.

The recruitment campaign is launched as the government has published its Winter Plan for social care, setting out how they will support the sector over the coming months.

The plan is backed by more than £550m including £162.5m to support the recruitment of new staff and retention of existing care workers.

Minister for care Gillian Keegan said: “I am dedicated to making working in social care not just emotionally rewarding but a career opportunity with future development for people.

“The care workers represented in our ‘Made with Care’ recruitment campaign are passionate about working in the sector – and the

impact they have on those they care for has really moved me. I strongly encourage people to apply for these great opportunities.

“We are investing record amounts into social care making this is an exciting time to join the workforce and play an important role in helping to develop a world-leading social care system as we bring forward our plans for reform later this year.”

A new television advert shows glimpses of various adults working in social care going about their dayto-day jobs, helping others to lead independent and fulfilling lives.

Made with Care’ builds on the momentum of the previous phase of the campaign launched in February.

It celebrated the huge impact that adult social care workers have made during the pandemic and addressed

the key barriers stopping people from considering it as a career option.

The ‘Made with Care’ recruitment campaign will run across broadcast and social media until next March, encouraging people with the values that embody care workers to join a workforce dedicated to supporting others and build a career that empowers people to live happy, healthy lives.

LEADING figures in the care industry have been responding to the government’s new “Made With Care” recruitment campaign that has been launched across broadcast and social media to encourage people to consider a career in care.

Nadra Ahmed OBE, executive chairman of the National Care Association, welcomed the announcement.

She said: “The next logical step for ministers is to pause the implementation date for mandatory vaccinations ASAP. “Procrastinating on this has brought us to the point where contracts are being handed back and care beds cannot be utilised to ease the pressure on the NHS as winter pressures hit.

“With staff set to exit we will see vulnerable people facing the dilemma of not being able to receive their assessed care needs, and families feeling the anguish of trying to step in. We call on government, once again, to press the pause button and alleviate the pressure which will help us to continue to support vulnerable members of our community.

“The struggle will remain uphill, but the pause will encourage people to respond to the campaign they have launched and move us towards retaining staff at this critical time.”

Skills for Care CEO Oonagh Smyth added: “Working in adult social care is rewarding and offers the opportunity to support people in your community and to develop into senior leadership positions if you want.

“As we develop and implement reform for people working in adult social care, there is an opportunity for us to better recognise that these are

Nadra Ahmed highly-skilled and exciting careers.

“This campaign launches at a time when recruitment and retention is a key focus for adult social care.

“This campaign can play a vital role in raising awareness of the impact of social care on our communities and the rewarding opportunities that a career in social care offers.

“By improving the understanding of social care, the different opportunities to support older people and younger people at home and in the community and why people choose to work in the sector, we can attract more people to support others to live the lives they want in the place that they call home.”

But ICG chair Mike Padgham said the recruitment drive will be undone through a triple whammy of: n No jab, no job taking staff out of

Oonagh Smyth the sector. n Brexit reducing the number of overseas recruits. n Historic under-funding leaving social care as a low-paid option.

He added: “Of course we want to welcome the Department’s social care recruitment campaign and we know it is well meaning.

“But whilst one department does its best to bring people into care, others are doing their damnedest to do the opposite and pulling the rug from underneath the campaign before it has even begun.

“The Government’s planned “no jab, no job” policy is set to rob social care of up to 40,000 staff and should be halted or at least postponed.

“Brexit rules mean we can no longer recruit as easily from overseas and the sector should be allowed to bring

Mike Padgham in care workers from abroad under a visa scheme, as other sectors can.

“But the biggest issue of all is the historic underfunding of social care which means that social care workers do not get the rewards they deserve and people look at other, better paid and less stressful jobs – a situation that has been exacerbated because there are many other such jobs currently available.

“The Government ignored the opportunity to put more money into social care and tackle the situation at the recent budget and so we can only see the situation getting worse.

“I’m sorry to say that this recruitment drive will probably have as much impact as the little Dutch boy plugging the crack in the damn with his finger whilst someone else drills a big hole 10 yards away!”

Industry responds to recruitment campaign

25

From all the teams at Caring UK Caring UK Care Conferences Caring UK Awards

27

CARINGNEWS Advertiser’s announcement

Encouraging hydration in care homes this winter John Godfrey, key account manager at BRITA VIVREAU, explores ways in which dedicated water facilities and amenities can encourage hydration and promote healthy habits among residents.

CARE home staff will be well aware that, as we age, we become increasingly vulnerable to dehydration.

This is due to a wide range of physiological changes, including the diminished ability to recognise the sense of thirst.

With dehydration difficult and impractical to diagnose in care homes, ensuring residents are sufficiently hydrated is of top importance for care home staff.

Taking a closer look at the building’s facilities can help to overcome this and support care home workers, as they to face pressures due to staff shortages and a need to maintain increased levels of hygiene.

With amenities in mind, there are a few simple ways care workers can encourage essential hydration among residents.

Encourage healthy routines Dedicated water facilities not only encourage residents to stay hydrated, but also make water consumption an attractive option.

The new Extra C-Shape from BRITA VIVREAU is its first fully customisable water dispenser which allows care homes to choose its configuration based on their specific needs.

Whether homes want to offer chilled, ambient, sparkling or hot water – or a combination of them all – the Extra C-Shape means water options can be tailored to the location of the dispenser and its

where infection control is a priority to keep vulnerable people safe.

To provide a solution to effectively address this challenge, the BRITA VIVREAU Extra C-Shape water dispenser has also been developed with the company’s unique ThermalGate™ technology.

ThermalGate™ technology automatically heats the outlet tap to thermally disinfect it and protects against retrograde contamination from external sources.

The technology is on duty even during inactive phases such as overnight or the weekend, this means no manual effort of chemical additives are required.

users.

What’s more, built-in safety features include leakage detection, emergency shut-off, and an antiscalding feature, to ensure everyone can use the dispenser safely.

With BRITA VIVREAU’s range of reusable bottles, which can also be personalised, residents can also keep hydrated with ease in the comfort

of their rooms throughout the day, all while reducing single-use plastic within the care home.

Harness good hygiene We know that having a high footfall and touch frequency at shared amenities can be a cause for concern as we continue to fight Covid-19 and especially in care home settings

Ensure easy access at all times Making water points easy to access in the care home is essential.

At BRITA VIVREAU, we’ve designed our water dispensers with this in mind, with an optional Easy Access Panel (EAP).

This provides an additional control unit which can be positioned at a lower point, either flat to a surface or at an angle.

The EAP is ideal for wheelchair users as it enables them to access drinking water without having to risk injury by leaning over the appliance.

Find out more about hygienic, safe and sustainable water dispenser solution for your care home by heading to the BRITA VIVREAU Extra C-Shape product page, or visit www.brita.co.uk/water-dispensers/ products. Or contact key account manager John Godfrey on 07594 518176 or email jgodfrey@brita.net

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CARINGNEWS

Buddy programme for new starters off to flying start

Foxholes resident Margaret Roach was overjoyed following a surprise visit from Romeo.

Trio of Shetland ponies provide comfort and joy to bed-bound residents BED-bound residents at a Hertfordshire care home felt the powerful connection of animal therapy when a trio of Shetland ponies visited to bring joy and comfort.

Foxholes, near Hitchin, welcomed Pickles, Romeo and Oliver from equine service Pixie and Pickles Adventures, enabling residents and staff to pet, hug and take selfies with the horses, which live in paddocks in nearby Gosmore.

Neil Gandecha, estate manager at Foxholes Care Home, said: “To see so many beaming smiles light up the room really made this an experience we’ll never forget.

“The past 18 months have been an emotional rollercoaster for everyone at Foxholes and we felt our wonderful residents deserved a special treat, especially those who have found the pandemic particularly challenging.

“The unique experience has proven to be an excellent way to give our residents some joy, while also, and importantly, allowing them to have the time and space to address their emotional wellbeing in a supportive environment.

“Looking after the mental wellbeing of our residents is a key priority at Foxholes and we were well aware of

the benefits animal therapy can have on someone’s life. We can’t thank Pixie and Pickles Adventures enough and look forward to welcoming Pickles, Romeo and Olive back in the near future.”

While the occasion brought joy and excitement to the bed-bound residents, the initiative was also organised to provide comfort to those who were residing in the lounge areas on floors Norton and Holwell.

The experience was orchestrated to boost emotional wellbeing, with many residents having lived through the isolation of lockdown, and some having recovered from Covid-19.

Professionally trained, the therapy horses were escorted around residents’ rooms in a bid to lower anxiety and stress levels, stimulate memory and endorphins, and reduce depression and blood pressure.

The experience resonated closely with former esteemed rider Roma Taylor, 86, who even used to conduct horse therapy sessions herself when she was a school teacher.

There was also a personal connection for cousins Margaret Waller, 93, and Bryan Orchard, 95, who grew up around horses, while Bryan’s daughter used to run her own riding school.

Stocks Hall Burscough Nursing and Care Home said a heartfelt goodbye to long standing head chef Jeanette Skyne. Jeanette has worked at the home for more than 22 years, starting as a kitchen assistant a couple days a week, to completing her chef training in college and becoming the home’s head chef for the last 15 years. Jeanette was also a great campaigner for those living at the home and charities alike, raising thousands of pounds over her many years working there. She said: “I have loved my time here.

Stocks Hall is like one great big family – such lovely people to work with and to thank. I am so grateful to so many.”

CARE UK has officially launched its Buddy programme – and it is already making a positive impact with the target for participants smashed and an increase in the retention of new starters.

The scheme was piloted by the operator last year with a target to recruit 125 buddies across the organisation. It has been widely embraced, resulting in the recruitment of 590 Buddies by the end of August 2021.

Head of learning and development Nikki Evans said: “The combination of the selection criteria and the sheer number of successful candidates in the first 10 months of the scheme mean it is making a real impact.

“We’re seeing colleagues take the buddy role and use it as the first step in their career pathway towards team leadership.

“We’re also seeing a significant rise in the retention of our new starters.

All this, together with our ongoing focus on the individual, means that in colleague development terms we are futureproofing the organisation by nurturing our own talent and instilling a consistently high level of professionalism.

“The ultimate beneficiaries are, of course, residents who enjoy the highest standards of care delivered by teams who are consistent because they are professionally fulfilled.”

Care UK has given the Buddy function a structure with training and mentoring, opportunities for buddies to interact with others from across the organisation and the potential for career development.

The organisation introduced the Buddy programme at the same time as a relaunch of its induction programme so the two could work

Nikki Evans hand in hand.

The aim of the programme is to match each new colleague with an experienced buddy within their care home.

While a new starter and their buddy are officially paired for 12 weeks, the buddy remains a friendly face beyond that timescale.

As well as assisting a new starter with early appointment needs such as induction, making introductions and finding their way around the home, a buddy is also an ambassador for Care UK with a remit to instil the organisation’s values and beliefs and share best practice with their new colleague.

They act as an informal resource on procedures and are there to answer any questions a new starter might have.

All this is achieved via day to day working together and a weekly catch up, either in person or by phone.

Buddies are also able to interact with each other across the organisation. Think tank sessions provide buddies with the chance to network and exchange ideas and best practice.

MP praises workers during visit MICHAEL Gove has praised care workers following a recent visit to a Lightwater care home.

The Surrey Heath MP visited Hallmark’s Lakeview facility after Mary Kearney, a relative of one of the residents, contacted him praising the home for its efforts during the pandemic.

The visit was an opportunity for the MP to thank the general manager and the team, and for the residents to ask questions about his latest policies.

General manager Inderpreet Hanzra

added: “It means a lot to myself and the team that Mary is happy with the care that we provide to her husband and wrote to Michael Gove personally to acknowledge us.

“The team has worked so hard throughout the pandemic to keep everyone safe, happy and engaged and I am immensely proud of them all.

“The team and residents thoroughly enjoyed Michael’s recent visit and we look forward to welcoming him back again soon.”

29

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Charity makes £5m pay investment COMMUNITY Integrated Care has unveiled a landmark £5million investment in employee pay, reward and wellbeing – including a new basic hourly rate for its support workers of £9.70 per hour in England and £10.20 in Scotland.

This new comprehensive threeyear employee investment strategy is aimed at rewarding, recognising and retaining its 5,000 strong workforce, as well as responding to the unprecedented recruitment challenges being faced by providers across the sector.

In addition to a nine per cent pay rise (England), this financial package also gives staff double-time for Christmas bank holidays and a new wellbeing offering, including flexible working options such as a four-day week, and free mental health support in partnership with wellbeing app, Everymind At Work.

The move means that a support

Mark Adams worker in England working 40 hours per week will now receive an annual salary of £20,200 – an additional £1,600 (gross) per year.

Chief executive officer Mark Adams

said: “In 2018 we embarked upon our ‘We Dare’ organisational strategy, which aimed to put Community Integrated Care at the forefront of quality, social impact, and workforce standards in our sector. From the outset, a fundamental goal was to provide fairer pay and a better career for people working in care.

“We are proud to be making such enormous strides towards the realisation of this vision.

“Through years of hard work, innovation and focus from colleagues at all levels of our charity, we have built strong foundations that have enabled us to make this unprecedented uplift in colleague pay.”

“We recognise though that our charity, and every care provider, has untapped potential and that colleagues working in social care deserve further investment.

“This can only be realised through

central government commitment to better investment and an effective workforce strategy for the sector.

“Social care is experiencing a funding and recruitment crisis, and successes like this must not mask the clear threat that many providers are facing or the constraints that all organisations are operating within.”

Earlier this year, the charity commissioned a piece of groundbreaking research by Korn Ferry to independently assess the role of frontline support workers.

In their published report – ‘Unfair to Care: understanding the social care pay gap and how to close it’ – Community Integrated Care demonstrated that based on the complexity, responsibility, skill and demands of the role, many social care workers are undervalued by around £7,000 a year in comparison to their counterparts in other public funded sectors.

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30

Somerset care home sold Operator officially opens latest home Moorlands Residential Home in Merriott, Somerset.

DC Care has completed the sale of Moorlands Residential Home – an attractive Grade II listed property set within half an acre of landscaped grounds in the centre of Merriott, Somerset – on behalf of Ian Darbyshire.

Moorlands enjoys an excellent reputation of providing high-quality residential care for a maximum of 16 residents, having been owned and operated for more than 15 years by Ian, who contacted DC Care looking to concentrate on his business interests closer to home.

The home has been acquired for an undisclosed sum by Janani Selvarajah, an existing care operator within the region, who saw the home as a highly viable option to expand her portfolio.

Following completion of the sale, Janani said: “Thank you for your

excellent service throughout, the communication was outstanding, chasing solicitors and checking on the process etc.

“I’m more than happy to recommend DC Care to my friends and colleagues in the future and I will definitely use DC Care again.”

The sale was handled by DC Care’s southern region director Andy Sandel and senior sales negotiator Clare Duffey.

Andy added: “It was a pleasure working with all parties and I would like to congratulate Ian on the sale. “Demand for care businesses with healthy finances and a strong CQC reputation remains as high as ever and the sale completed at a reasonably fast pace.

“Clare and I would like to wish Mrs Selvarajah all the best for the future with Moorlands.”

OAKLAND Care has officially opened its latest care home, Elsyng House, in Enfield.

The provider, which operate six care homes in the South of England, celebrated the opening with a VIP event.

Among those attending were several special guests including Enfield North MP Feryal Clark, Mayor of Enfield Coun Sabri Ozaydin, Oakland Care CEO Joanne Balmer and home manager Ruth Christie.

Joanne said: “The day was fantastic. It was great to welcome so many local people to the opening of our beautiful new care home in Enfield.

“Everybody at Oakland Care has worked tremendously hard to create this beautiful home and we are delighted to have received such a warm welcome to the local community in Enfield.

“We are looking forward to providing exceptional care and support to the community and building on our successes. We want to be the luxury care home provider of choice for local people and Elsyng House is already well progressed to achieve this.”

The provider is also set to open two new care homes in Kent in the coming months, Birchwood Heights in Swanley and Maplewood Court in Maidstone.

Silbury Finance provides loan for Elysian-owned retirement village SILBURY Finance, the development lender backed by Oaktree Capital Management, has provided the UK Retirement Living Fund, which is managed by Schroders Capital and advised by Octopus Real Estate, with a £55million senior loan to fund the development of a luxury retirement village.

The 103-apartment scheme in Berkhamsted, Hertfordshire, is a joint venture between ReLF and retirement living specialists Elysian Residences.

Alongside equity investment from ReLF and Elysian, the 36-month credit facility will fund the acquisition and development of the retirement community.

Elysian Residences CEO Gavin Stein said: “We are delighted to be progressing the development in Berkhamsted in partnership with the UK Retirement Living Fund and Silbury Finance, bringing more than 100 new apartments to this key demographic, and working with other experienced capital partners within our sector.

“This is our eighth retirement village (at different stages of development) and Elysian Residences is actively looking for new sites and investment opportunities at all stages, as part of our vision to be the foremost provider of inspiring and elegant retirement communities in the UK.”

The new purpose-built retirement village will be developed and operated by Elysian Residences, and will provide 103 apartments and hotel-style facilities including a double-height lobby, restaurant, bar, library, function room, gymnasium and treatment rooms, with home owners able to access 24-hour care if required.

Designed to create a thriving community, the new development will provide interconnected pavilion buildings, with the living spaces opening onto terraces, landscaped gardens and mature trees.

The joint venture was formed in February to bring forward market leading retirement communities, providing age exclusive new homes for retirees.

The Berkhamsted development, which is due to open to residents in Q4 2023, represents the joint venture’s first scheme, as it targets a £200million Gross Development Value portfolio.

The loan is the second underwritten

by Silbury Finance in the high growth retirement living sector and takes its total lending to £160million since it launched in January.

Backed by Oaktree Capital Management, Silbury provides bespoke senior development finance solutions for property professionals active in the residential, retirement and student accommodation sectors.

Gavin Eustace, founding partner of Silbury Finance, added: “Despite the unprecedented and challenging backdrop, we have enjoyed a strong 2021, partnering with a number of high-quality sponsors as we remain on track to meet our year end lending target of £350million.

“A central thesis behind launching Silbury Finance was that this part of the debt market is critically underserved, which we are seeing first-hand, as evidenced by the £1.2billion of enquiries we have generated since launch.

“Whilst the UK retirement living sector remains a compelling investment opportunity, the underwriting process can be complex and requires deep sector expertise, which is where we believe we can differentiate ourselves from the peer group.

“Octopus Real Estate and Elysian have a proven track record of developing and operating successful retirement communities across the UK and we are excited to be supporting them as they look to expand their footprint.”

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New Swadlincote care home to create 65 jobs CADLEY Hill View in Swadlincote is recruiting for up to 65 team members ahead of its eagerly awaited launch later this year.

The home, which has been named after the former colliery, is recruiting for various positions including care management, care assistants and kitchen and domestic staff.

The new team will complete a thorough induction period before the home opens when they will provide residential and dementia care to up to 66 residents.

Managing director Stacey Linn said: “We are very excited to be opening our first luxury care home in Swadlincote and are keen to hear from people living in the local community who are seeking fulfilling careers within social care.

“Whilst our environments are second to none, it is our staff team who make our homes the best places to live, and who help our residents to retain their independence whilst supporting them to live an active lifestyle.

“We are looking for people who really want to make a difference and would like to be part of the Cadley Hill View story right from the very start.”

Cadley Hill View has benefitted from a £12m investment and will

Cadley Hill View in Swadlincote. be provider Ideal Carehomes’ 27th home. The site boasts a cinema, a botanical room leading onto landscaped gardens, a tea shop with a balcony, beauty parlour and Sky Bar. The caring staff team will be focused on creating a welcoming and fulfilling lifestyle for the people who live at Cadley Hill View via their round-theclock support, regular and varied activities, healthy and nutritious food and laundry and housekeeping service.

Staff will have access to some of the most innovative and supportive care

specialist healthcare business agents

technology in the industry and will be provided with a recently updated uniform, offered in a range of colours determined by job role, as well as all the PPE they require.

A ‘Wellbeing Pathway’ to the Ideal Academy has also recently been introduced.

The pathway consists of a 24-hour counselling support line, face-to-face stress management training, regular mindfulness techniques and advice on nutrition, exercise and ways to reduce stress and improve overall health and wellbeing.

Suki Jandu has joined England’s largest not-for-profit provider of older people’s housing and care as executive director – housing services.

He will be responsible for Anchor’s rented and homeownership housing services, including extra care. Suki will also oversee the customer contact centre and the services provided by Anchor on Call. He has significant experience in the housing sector, and was formerly group executive director of customer experience and assets at Futures Housing Group. He has also previously worked as a director of housing services for Clarion Housing Group’s central region and is a group audit committee member at Riverside.

Anchor chief executive Jane Ashcroft CBE said: “Suki comes with a great deal of experience in senior roles, which will be hugely valuable as we deliver on our commitment to transform housing and care so everyone can have a home where they love living in later life.”

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32

Care home sector shows signs of slow and steady recovery CARE home operators are set to see occupancy rates slowly rise and profits steady as the impacts of the pandemic show promising signs of receding and demand for beds remains strong, according to global property adviser Knight Frank’s 2021 UK Care Homes Trading Performance Review.

The report, which collates data from across the UK care home sector and surveys operators on their individual performance, including 98,000 beds across 781 towns and cities, points to signs of stabilising occupancy rates across the UK in the latter half of FY2020/21.

This follows a predictable fall in occupancy during the first few months of the Covid-19 pandemic, which saw rates drop to 79.4 per cent from 87.9 per cent the previous year.

Julian Evans, head of healthcare at Knight Frank, said: “Against the backdrop of the pandemic it’s encouraging to see the start of a rebound in the care home market.

“Rising occupancy rates and stabilising profit margins across the

Julian Evans sector are an indicator of sustained demand for high-quality beds, and this year’s UK Care Homes Trading Performance Review points to its resilience.

“But there is no doubt that significant challenges remain. The impact of government support on profit margins is still an open question and the disparity in margins

between new and old units is a cause for concern given the proportion of care homes which are more than 20 years old.

“However, if developers and operators focus on building new, high-quality homes and retrofitting older units, we remain confident in the future prospects of the sector.”

Given the resilience of the sector despite unprecedented circumstances, Knight Frank is confident this steady recovery will continue, with its research indicating operators are experiencing increased demand for beds and a corresponding backlog of potential residents, in addition to average weekly fees increasing by 6.7 per cent year-on-year.

As the impacts of Covid-19 filtered through operators’ accounts and occupancy fell during the pandemic, sector-wide EBITDARM as a percentage of income fell from last year’s level of 26.8 per cent to 26.2 per cent in FY2020/21.

However, Knight Frank expects profitability will likely to be sustained

amid the easing of nationwide lockdown restrictions and the resurgence in occupancy rates.

Furthermore, 11 per cent of operators surveyed reported an EBITDARM margin of more than 40 per cent of income this financial year, signalling many operators’ capacity to adapt and withstand the challenges of the pandemic to deliver strong financial results and a continually high standard of care for residents.

Nevertheless, the 2021 Care Homes Trading Performance Review also points to numerous unresolved challenges including the extent of how future government support, such as the adult social care infection control fund, will aid the sector and affect long-term profitability trends in addition to concerns around rising staff and property costs.

Knight Frank’s research also highlighted vast disparities between the profitability of newer and older stock with margins falling from an average of 31.4 per cent for newer homes to 25.2 per cent for older stock.

Vida Court in Harrogate – credit Caddick Construction.

Rugby player welcomes Work is completed homecare firm to town on £15m care home ALCEDO Care Group has expanded further in Greater Manchester, opening a new office at Beecham Court in Wigan.

The company, which now has 12 offices in the North West, invited Alcedo Care’s sponsored Wigan Warrior player Jake Bibby to officially open the new office and meet the team.

Alcedo has a strong affiliation with Wigan as it previously had an office on Market Street and the company’s founder, Andy Boardman, was born in the town.

Further enhancing the connection with Wigan Warriors, the team at the new Alcedo office has selected Joining Jack as its chosen charity and is committed to raising as much money as they can for the worthy cause.

Jessica Armand, Alcedo’s deputy manager in Wigan, said: “When we received the keys to the office a couple of months ago, we decided to pick one local charity to support, and Joining Jack was the ideal choice.

“It is well established and with many of the team at the office Wigan Warrior fans, it fitted well.

“Also, the money raised by Joining Jack is used to develop research into a treatment for Duchenne Muscular Dystrophy; a common muscle-wasting disease that affects children, mainly boys, and is terminal with a life expectancy of less than 30 years.

“We have a dedicated child services offering based at the Wigan office, through which we provide home care tailored packages to children Joining Jack is fighting to help, so the link with the charity made sense on all levels.

“To coincide with the official office opening, we launched our charity initiative ‘Stepcedo’; a bespoke walking challenge that the team will undertake with their clients across Wigan with the aim of reaching one million miles. We will also take part in a local 10k run next year and there will be smaller fundraising activities at the office on a regular basis.”

WORK has completed on Vida Court, the new specialist dementia care home in Harrogate which will welcome people living with dementia from across the UK. The home has been built on behalf of specialist dementia care provider Vida Healthcare, which was established to transform the care available to people living with dementia in the UK. Vida Healthcare managing director James Rycroft said: “Our residents deserve the very best and we have seen firsthand the positive impact that good design can have on people’s lives.

“Vida Court is a national facility which will pioneer dementia care with its unrivalled facilities and surroundings, all designed to support our residents as they come to terms and adapt to living with dementia.”

The company already has two purpose-built care homes – Vida Hall and Vida Grange.

They offer residents state-of-theart facilities in a “home from home” environment, as well as respite and day care for guests.

The multi-million-pound facility on a 3.5-acre site will be home to 100 residents in eight self-sufficient houses, all with en-suite bedrooms.

Communal and social facilities on offer will include a newsagent, coffee shop, private cinema and sensory gardens.

Although the 18-month build experienced challenges due to Covid19 and social distancing restrictions, the scheme has swiftly progressed.

Caddick senior contracts manager Chris Allott said: “This is a fantastic home from home environment for families looking for the very best care for their loved ones. It has been a very rewarding project to work on knowing we are bringing these muchneeded facilities to Harrogate when demand is so high.”

Vida Court welcomed its first staff members in September, and the first residents will settle in later this month.

Architects for the project were Leeds-based Den Architecture with principal design services and quantity surveying provided by Projex Building Solutions, also based in Leeds.

Firm celebrates £4m turnover in 10th year A NATIONWIDE nurse-led homecare service provider is celebrating a record £4m turnover in its 10th anniversary year.

Former district nurse Cheryl White, 44, founded Apollo Care Franchising Ltd in 2011 before franchising her business model two years later.

She now has 14 Apollo Care franchisees across the UK, with active plans to take on another eight over the next 12 months.

Cheryl said: “In the next two to five years, I believe the physical and mental health knock-on effect of the pandemic will be huge.

“Homecare service providers are already at risk of burnout from the constant firefighting and stress of managing a lot of care staff.

They need help to consider viable alternatives to grow their businesses.

‘Two years into running my own home care business, I was admitted to hospital with palpitations. There was only one of me, and my team wasn’t big enough to meet rising demand.

“A lengthy waiting list was building up at work and my eldest son Daniel was only two-and-a-half at the time. I was pushed into a state of overwhelm.

For me, franchising was the answer.”

During the pandemic, mum-oftwo Cheryl saw her business thrive – experiencing 48 per cent growth in turnover at a time when nearly 50,000

33 The Uplands at Oxon in Shrewsbury.

Cheryl White

franchise businesses collectively contribute over £17bn to the UK economy, according to research by The British Franchise Association and NatWest.

“In 2015, I set up the Mercury Franchise School,” she added.

“Since then, I have helped health and social care business owners who have been trading profitably for at least 12 months to set up franchises in more than 30 different areas.

‘I used to think working more hours and taking on new staff was the only way to expand, but it came at a significant personal health cost.

“Post-pandemic, it’s vitally important that business owners look after themselves and grow in a healthy, sustainable way.”

Apollo Care Franchising’s plans for 2022 include laying the groundwork for international expansion, as well as continuing to extend its footprint in the UK.

“Piecing Consultancy service to assist in the planning p ro c e s s

Shrewsbury home changes owners THE Uplands at Oxon in Shrewsbury has been sold for an undisclosed sum to Aedifica, a European healthcare REIT. Marches Care Holdings Ltd, which owned and ran the care home in Shrewsbury, was set up by Tony and Tricia West in 1985. It has remained in the family ever since, with the founders’ daughter Mandy Thorn taking the helm in 1993.

It has since become a recognised leader in the provision of dementia and older adult care with the creation of a purpose-built nursing home at Bicton Heath which opened in 2007.

“This has not been an easy decision for my husband Mark and me to make,” said Mandy.

“However, I am delighted that

the evidence

new operator, Bondcare – another established family-run business with huge experience in the industry – have assured us that the team and staff will remain in place at the Uplands with no change at all to the running of the home.

“In many ways it is the end of an era, but I also see it as the start of a new chapter which will see the Uplands go from strength to strength.

“I could not be more proud of the team at the Uplands – an outstanding group of health and care professionals – and I will miss both them and the business very much.”

Shropshire firms Aaron and Partners Solicitors and Dyke Yaxley Chartered Accountants acted for Marches Care Holdings throughout the sale.

together”

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34

CARINGPRODUCT NEWS

Obvious benefits to joining GMB union

Delivering a streamlined solution for care groups A NATIONAL care group needs to know that they are delivering a consistently high standard of care and in order to do this they need to ensure that they are working with service partners that they can trust.

When it comes to laundry provision, centralised procurement and management teams want to know that they will have access to a streamlined process for all account and service management.

Established in 1926, Forbes Professional offers a nationwide delivery of a local-based service, with the security and reliability that comes from being a multi-award winning, CHAS approved business.

We have an expansive network of depots and field engineers including our own in-house Gas Safe engineers.

This enables a highly responsive service and maintenance response, which is mobilised via a dedicated hotline at our head office.

We work closely with clients to devise the solution best suited to their requirements; conducting comprehensive site-surveys, offering detailed CAD designs and always specifying the most appropriate,

industry compliant machines.

We choose our manufacturers extremely carefully to ensure that we are offering the highest quality of both product and service.

For the care sector, hygiene is always of paramount importance and our commercial laundry equipment fully adheres to the relevant WRAS and CQC guidelines for infection control.

We are proud to be Miele National Partner which enables us to offer market leading, energy efficient machines including a wide range of heat-pump dryers.

All of our laundry equipment is available for rent, lease or purchase with maintenance.

Our Complete Care rental solution gives access to premium equipment without upfront capital outlay and with no repair or replacement bills for the life of the contract.

Clients are assigned a dedicated account manager who remains their point of contact, centralising all account management for a highly efficient process that keeps things simple for both procurement teams and care management staff.

Outdoor cinema raises money for charity GRACEWELL of Camberley raised £200 for the Alzheimer’s Society from a charitable outdoor cinema experience Hosted in the home’s gardens, the event, which was attended by 50 people, including team members, residents and their families, was organised as a way to bring people together after the Covid-19 pandemic.

Home admissions advisor Jeorgia Jones said: “The event was a huge success. Not only did it provide a great opportunity for our team,

residents and their families to enjoy some valuable time together, but we managed to raise a fantastic amount of money for a great cause.”

On the night, all attendees got the full cinema experience, not only enjoying Mamma Mia on the big screen, but also tucking into hot dogs, popcorn and hot drinks while wrapped up in blankets.

Guests were also treated to some added entertainment that put a smile on their faces, with team members dressing up as popcorn, ketchup and hot dogs for the event.

FOR care workers, the value of joining GMB union is obvious.

Our members tend to earn more than workers not in a union or in a unionised workplace, they’re more likely to have secure work contracts, sick pay and health and safety at work.

From the perspective of the employer, things are more unclear at initial glance. Observing longer however proves that this is not often the case.

It has been proven that unionised workers are significantly less likely to quit, as union representation gives workers an effective mechanism to try and sort out problems.

Recruiting and training workers is expensive. Saving money by reducing staff turnover is a massive benefit.

Similarly, union reps help save money by addressing health and safety concerns: fewer workplace illness and injuries, means less time off.

The last two years have been a critical stress test for the care sector, for all of us, for unions such as the GMB, providers, commissioners, policy makers and care workers themselves.

The Covid-19 pandemic has highlighted the massive structural issues facing the sector, starved of enough funding and where there is, this rarely gets to the frontline.

All the while, the number of people needing essential care continues to rise.

At GMB throughout the pandemic we have negotiated with government departments to ensure additional

funding such as the infection control fund is put in place so providers can afford to pay care workers full sick pay, that providers and care workers have access to quality PPE, and that more is done by authorities to address care workers concerns in taking the vaccine.

We have worked with local authorities to ensure infection control funds granted go to care providers and workers where it is most needed.

Similarly, in the workplace GMB representatives have worked with care providers to deliver Covid safe workplaces, and raised standards, to stop the spread of the virus and saved lives.

As recruitment and retention continues to be an issue facing providers and the government are again talking about bringing forward reforms for social care, working with GMB could deliver clear benefits in securing funding, raising standards and lowering staff turnover for you as providers as well as your workers.

Residents at Orchard Care’s Paisley Lodge in Leeds took part in their first church service since the start of Covid-19. Singing hymns, praying and listening to readings from the bible were just some of the activities that took place when Rev Phil Arnold, from Christ Church in Armley, performed the ceremony. Caroline Gibson, acting deputy home manager, said: “It was wonderful to see our residents singing the hymns, reciting the prayers and saying The Lord’s Prayer loud and proud once again. There was a feeling of pure righteousness and abundance in our home, which felt very calming and spiritual. We really enjoyed coming together for this very special moment and cannot wait for the next service. It was such a lovely atmosphere and a magical day.”

Your one-stop furniture shop BARONS Contract Furniture have been manufacturing high-quality furniture for the care sector from our base in Lancashire for almost 50 years.

Carefully honing our products and services to ensure they deliver everything our customers need and expect – as well as the little extra touches that make all the difference.

Whatever type of furniture or soft furnishings you need, Barons can meet your requirements.

Barons are proud to offer a one-stop shop for all clients in the care sectors, making the whole process simple and easy to manage.

Whether it is communal spaces; reception, lounge, dining or bedroom furniture you require, we have everything you are looking for.

We provide an extensive selection of

high-quality crafted contract furniture and provide specialist ranges that cater for challenging behaviour and dementia requirements.

All Barons furniture is ‘Designed for Living’ – meaning that it promotes independence and dignity.

You can be sure that all furniture we produce is practical and robust as well as attractive and fit for purpose and helping you deliver the home your residents, staff and visitors deserve. Our experienced teams can really bring your rooms to life, from concept to reality.

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© Gainsborough Healthcare Group. 10 & 11 The Oaks, Clews Road, Redditch, Worcestershire, B98 7ST.

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Handmade in England To find out more call: 01924 868 470 For more information visit: shackletonsltd.co.uk