Caring UK January by Script Media

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no.279 • £4.75 incorporating

January 2020

The Number One magazine for the care sector

Reminiscence activities are enhanced by postcards

Call for PM to make care the top priority CAMPAIGNERS have called on Prime Minister Boris Johnson to make social care his top domestic priority. The Independent Care Group says the 1.5m older and vulnerable people living without the care they need deserve urgent action. The Group’s chair, Mike Padgham, said: “Mr Johnson said that social care would be one of the things the Government tackled within the first 100 days of taking office, well now we want to see that delivered and we want to see it at the top of the list. “You now have a majority, Mr Johnson, you now have the time to get social care done, no more excuses, no more delays – 1.5m people living without care need action now. Move social care to the top of your priority list and get it done.” The ICG says social care is in crisis, with care homes closing and homecare providers handing back untenable contracts. It argues that almost £8bn has been cut from social care budgets since 2010-11 and the new government must act to reverse that decline. “We have heard the promises and heard the pledges, now we have to see action on social care and the people of this country will be holding the new government to

account,” Mike added. Before the election, the ICG issued its own social care manifesto calling for firm pledges to tackle social care and commit to investing more in the sector. It called for the next government to get more money into social care to halt the crisis. It wants a guarantee that people receiving publicly-funded care can receive it in their own home or close to where they live so that they remain in their own, familiar, communities. The ICG called for better funding of social care, through taxation or National Insurance and for social care and NHS care to be merged and managed centrally or locally. The ICG suggested that a fixed percentage of GDP should be spent on social care, that dementia should be regarded as a health issue, like cancer or heart disease, that there should be a cap on social care costs, including ‘hotel’ charges and that people should be encouraged to save for their own care, as they do for a pension. It also called for measures to improve the standing of care staff to improve recruitment, including a minimum wage for social care workers, above the National Living Wage and more nurse training and bursaries to encourage recruitment and help end the shortage of nurses in care.

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Snooker legend Willie Thorne was joined by members of the public and industry professionals at the opening of a new care home in Leicester. Sanders Senior Living’s Graysford Hall comprises of 69 private en-suite bedrooms and numerous lounge areas and dining spaces, as well as a cinema, library, treatment room and hairdressers. The official ribbon cutting ceremony also included Christmas gift market stalls, a performance from Stoneygate School children’s choir, a live band and an appearance from Santa, plus mulled wine and mince pies.

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LINDEN House care home is helping to reduce loneliness and isolation by reaching out via Facebook group ‘Postcards of Kindness’. The home joined the Facebook group, which now has more than 32,000 members in the UK, to help with reminiscence activities within the home, as well as keeping the residents in touch with the local and wider community. The group enables members of the public to send postcards to the home as well as allowing the residents to send out their own postcards as they wish. Paula Windmill, home manager at Linden House, said: “It is heartwarming that complete strangers take the time to find beautiful postcards, write and send them to us. “We’re really proud to be part of the community in Epsom and any support for our project would be greatly appreciated. “So, if you have a spare few minutes, please do send us a postcard. If you’d prefer to bring it in yourself, we’d be delighted to welcome you for a cup of tea!” Lillian Thomas, 96, a resident at Linden House, added: “Everybody used to send postcards. Once upon a time, no holiday was complete without a search for stamps or a long wait in a post office. “It’s been really enjoyable to read the lovely messages people have sent in; we’re all looking forward to hopefully receiving some more.”

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CARINGNEWS

Home marks 40th anniversary MHA Norwood in Ipswich recently celebrated its 40th anniversary in style as staff, residents and volunteers came together for a fun-filled day which paid homage to the care home’s 1970s roots.  A formal lunch was served, before the party continued into the afternoon with a fancy-dress competition, 70s themed games and a buffet tea. The Mayor of Ipswich, Jan Parry, was also in attendance and joined in with the activities. Home manager Sarah Claybrough said: “Everyone enjoyed our day of celebrations and it was fantastic to have the Mayor join us. “Norwood’s story is a fascinating one so it’s only right that we celebrated our 40 years in the building by throwing a big party. Our team here continue to work hard to provide our residents with the very best in later life care.” The building dates back to 1895 when it was used as a family residence. Originally named ‘Parklands’, it housed the Fosdick family, before being bought by the Church Commissioners in 1913 and transformed into ‘The Bishops Palace.’ The house remained under the same ownership for a further 60 years, before changing hands again. Bishop Brown, who lived in ‘The Bishops Place’ at the time, was good friends with Dr Arthur Hill and his wife, Elsie. The couple had close connections with the Methodist community and often opened their home up to Methodist

Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 Email: bg@scriptmedia.co.uk Assistant Sales Manager: Tracy Stacey Tel: 01226 734480 Email: cuk3@scriptmedia.co.uk National Sales Executive: Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk

visitors from around the world. After his wife’s passing in the 1970s, Dr Hill decided to downsize and entered into negotiations with national charity MHA about donating his home. However, it was found to be unsuitable for development as a residential home and so plans did not proceed any further. He knew, however, that his friend Bishop Brown was looking to move into a smaller home – so the two came to an arrangement whereby they swapped houses and MHA was able to acquire the grand house.

Using its own funds, along with a generous contribution of £200,000 from ‘The Norwood Charitable Trust’, MHA soon transformed the building into a fully-operating residential home. It was the single largest donation MHA had received at that time and the home was renamed ‘Norwood’ in recognition of this. Norwood officially welcomed its first residents in 1979 and continued to grow in capacity over the years that followed. It now provides care and support to 45 older people.

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

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Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk

CARINGNEWS

Staff share perspectives on ‘Dementia Utopia’

Residents raise money for their local hospice RESIDENTS at Durrants Village retirement community in Faygate, West Sussex raised £2,200 in support of St Catherine’s Hospice. This amount was matched by Inspired Villages, who own the facility, and Legal & General, taking the total donation to £4,445.80. Residents have been holding fundraising events throughout the year to raise money for their chosen local charity, St Catherine’s Hospice. Durrants Village’s first involvement with the Hospice was back in 2017, and has since been a motivating cause for many residents. Village manager Liam Stack said: “Supporting local charities is really important to our residents, and their commitment to this is truly inspiring.

Their dedication is shown by the amount of fantastic fundraisers they put on throughout the year.” Residents have held coffee mornings, craft fairs and cake sales to collect donations for St Catherine’s Hospice, with a permanent donation box in Spitfire Bar in the Village Clubhouse. This latest donation will be going towards supporting St Catherine’s Hospice’s plans to build a new facility, with residents organising a Christmas fete in December in aid of this cause. The cheque from this donation was presented to Nick Bell, St Catherine’s director of capital appeal, who visited Durrants Village to thank the residents.

ENABLING residents to live well with dementia was the key theme of a conference involving five dedicated care homes including two rated Outstanding by regulator the CQC. Colten Care’s fifth Dementia Utopia in three years brought 75 colleagues from across the south to AFC Bournemouth’s Vitality Stadium to share insight and best practice – and celebrate success stories. Among the examples was the joy of a 96-year-old resident and lifelong motorbike fan, Joyce Ward, who had her wish for a bike ride around Winchester fulfilled thanks to the kindness of a local bikers’ club. At the same home, St Catherines View, staff came up with an imaginative solution after learning that one of their residents, Barry Stimpson, was not well enough to attend his daughter’s wedding. They invited the family to come and join Barry in the home’s garden for a thoughtfully staged second wedding celebration complete with service, blessing and reception party. As well as St Catherines View, the conference saw presentations by staff from Colten Care’s two Outstandingrated dementia care homes – Linden House in Lymington and Fernhill in Longham near Ferndown. Also presenting were team members from The Aldbury in Poole and Newstone House in Sturminster Newton, Dorset.

All job roles at the homes were represented in the audience including nurses, housekeepers, chefs, waiters and gardeners. Half of those attending were new to the event. Operations director Elaine Farrer said: “Dementia Utopia was a great opportunity to share experiences and learn from each other, no matter the job role. “Every team member at our homes supports every resident and we can all learn from looking at the experience of dementia care from different perspectives.” A central strand of the day was progress with Colten Care’s dementia strategy. This involves the specialist input of an Admiral Nurse team, including Consultant Admiral Nurse Adam Smith. The team was appointed in partnership with the charity Dementia UK whose south west representative Rachel Johnstone gave a presentation. Among other external presenters were Gill Johnson and Marilyn McGregor, founders of Winchesterbased Bonnie Day, which provides activity sessions, poetry books and DVDs for older people in care homes and other settings. Also presenting was Colten Care’s music and arts partner Fiona Pritchard, who discussed the creation and resident benefits of a community choir at Linden House, featured as part of BBC Music Week.

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CARINGNEWS Advertiser’s announcement

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CARINGNEWS Przemyslaw Pakowski has been appointed manager of Stocks Hall Andrew Smith House – a 60-bed nursing and care home in Nelson. Known as Pako, he brings with him more than 20 years’ experience in the care and support industry, both here in the UK and throughout Europe. Pako said: “I am absolutely delighted to join the skilled and passionate team at Andrew Smith House as home manager. Stocks Hall Nursing and Care Group has values and principles that align with my own, built around a culture of ‘every person is valued’ so I’m looking forward to working in an environment that is warm and friendly for residents and the team alike.”

Randolph Hill Nursing Homes Group has appointed Julie Kennedy to head up its marketing operations. In a newly created role, she takes responsibility for setting up the group’s marketing function to promote its six nursing homes in Scotland through a variety of media channels. Julie joins from Oscha Slings Ltd where she was head of customer, marketing and sales. She has also worked in senior marketing roles for Tesco Bank and RBS. Julie’s appointment comes as part of Randolph Hill’s on-going investment in its business. In April the company re-opened its nursing home in Gullane following n £9m rebuilding and expansion project. Christopher Kemball has been appointed chair of Anchor Hanover. He has 25 years’ experience in financial and business services and has served on the boards of, or chaired, several public and private-equity owned companies including in the care sector. Christopher takes on the role from Dr Stuart Burgess CBE, who was appointed chair of Hanover Housing Association in September 2014 and became chair of Anchor Hanover following the merger of Anchor and Hanover in November 2018. Encore Care Homes’ Fairmile Grange in Christchurch has announced the appointment of its new manager, who is bringing more than 15 years of healthcare management experience to the role. Prior to joining the state-of-the-art residential and dementia care home, Cecilia Thomson gained a vast amount of experience in Sweden, the Middle East and the UK, taking on various roles including a previous care home management position in Cambridge. Cecilia has also achieved a bachelor’s degree in Nursing Science and Nursing Science Education. New Care has appointed Lynne Jarvis-Hughes to the role of wellbeing assistant at its Grosvenor Manor care centre in Chester. In her new position she will support and assist wellbeing coordinator Lisa Forth to plan and deliver an exciting and stimulating programme of dayto-day events and activities for the residents. From musicians, singers and entertainers to physical, therapeutic and wellness activities and day trips, celebrations and parties, Lynne and Lisa will ensure the weekly programme of events is fun and engaging and provides each resident with a better quality of life, a sense of purpose and something to look forward to each day.

Borough Care has appointed new managers at four of its homes. Hayley Weston has been promoted to the role at Lisburne Court in Offerton, Tammie Love has been appointed at Wellcroft in Gatley, Rebecca Abrahams joins the Shepley House team in Hazel Grove and Damon Braithwaite has taken over the reins at Silverdale in Bredbury. Home Meadow care home in Toft near Cambridge has announced its new manager; experienced care specialist, Laura Adams. She joined the home in November and brings years of experience in home management to the role. Laura began her career as a care assistant 15 years ago, before progressing to more senior ranks and eventually specialising in home management – a role she has held for the last five years. Having worked as a senior carer, team leader and deputy manager, Laura was promoted to management roles and soon specialised in turning homes round that were in need of improvement. Alzheimer’s Society has announced that Kate Lee, currently chief executive officer at children and young people’s cancer charity CLIC Sargent, will take up the reins as the charity’s new CEO in April. She has been CEO at CLIC Sargent for the past four years. Kate joins Alzheimer’s Society at an exciting time in the charity’s history. The charity’s strong campaigning arm has played an instrumental part in putting dementia care top of the political agenda, influencing the Prime Minister to announce he would ‘fix social care, once and for all’ on the steps of No 10.

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CARINGNEWS

Care group celebrates its workforce in Star Awards

Staff trialling new uniform for residents

HEALTHCARE Homes Group, which provides residential and domiciliary care services, hosted its second annual Star Awards event to recognise the efforts of its staff and to celebrate excellence across its organisation. In total, 19 awards were presented to staff who have excelled in their performance, and demonstrated continued dedication to delivering the best care services throughout the group. The awards, which took place at a gala reception at Hanbury Manor in Hertfordshire, were launched last year to recognise residential carers, domiciliary carers and staff that go ‘above and beyond’. Gordon Cochrane, CEO of Healthcare Homes Group, said: “It has been wonderful to come together as an organisation to recognise and celebrate the fantastic work delivered by our teams every day. “We’re privileged to work with a large workforce, made up of individuals who have the wellbeing of those we care for at the heart of all they do. Whether they’re delivering frontline care, supporting the smooth running of our homes or working within our administrative teams, they each play a crucial part. “Our Star Awards give us the chance to shine the light on examples of exceptional work. It’s never easy to decide between the fantastic

STAFF at The Beeches in Ixworth are trialling a new evening uniform: their pyjamas! The dementia specialist home recently trialled the initiative with the aim of providing a visual cue to residents that it is time for bed, helping individuals to settle happily for the evening. For many living with dementia it can be confusing and disorientating to get ready for bed or wake in the middle of the night and see care staff working. So, by wearing nightclothes, the home hopes it will remind residents that it is nighttime, helping them to get back to sleep. Bev Shave, deputy manager of The Beeches, said; “With many of our residents living with the later stages of dementia, we appreciate how confusing it must be to get ready for bed when a care worker is in a daytime uniform. “Many individuals with dementia regularly struggle with sleep deprivation, which then leads to irritability and mood swings the next day, along with a lack of energy. “We’re hoping that this trial will reduce their stress at bedtime and help them feel more at ease about going to bed.”

nominations we receive and I would like to congratulate and thank everyone who was nominated, shortlisted and of course, this year’s very deserving winners.” Nominations were encouraged across the group, which is made up of 37 residential and nursing homes, plus 13 homecare branches as part of its Manorcourt Homecare business, all of which are located across the south and east of England.

Winners were: Apprentice / Learner of the Year – Tracy Eves, Meadow House nursing home, Swaffham, Norfolk; Making a Difference – Nishan Jayathilake, The Chase Care Centre, Watford and Ben Hewitt from the financial department; Homecare co-ordinator – Jade Austin, Manorcourt Homecare Thetford branch; Chef of the year – Densel Jacques, The

Chase Care Centre, Watford; Carer of the Year – Beth Harvey, Barking Hall Nursing Home, Needham Market; Carer of the Year – Kiley Rogers, Manorcourt Homecare Thurrock branch; Ancillary Worker of the Year – Mark Fishenden, The Malthouse, Gillingham; Newcomer of the Year – Emily Ranoble, Manorcourt Homecare Saffron Walden branch; Support Our Services – Healthcare Homes’ central recruitment team; Community Engagement – Christine Morgan, Claremont House and Lodge, Caister-on-Sea; Leader of the Year – Mike Parris, manager of Handford House, Ipswich; Outstanding Contribution – Vanessa Dalton, company accountant, Healthcare Homes Group; Region of the Year – Suffolk homes; Home of the Year – The Manor House, North Walsham: Homecare Branch – Lowestoft/Gorleston: Most Improved Home – Overbury House, Wroxham; Most Improved Homecare Branch – Saffron Walden.

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CARINGNEWS

Residents enjoy shopping spree

Ron relives Army days AN army veteran let loose as he swerved, sped and twisted his way across fields in a tank once again courtesy of his care home. Ron Pendry, a resident at Goatacre Manor Care Centre, near Calne, joined the 9th Lancers in Bushley Green, Tewkesbury, at the age of 18. He worked across Europe, including Scotland and Germany, as a driver and tank instructor. Despite enjoying his time in the army, Ron left in 1960 when he married his wife, Violet, with the couple recently celebrating their 67th wedding anniversary. After leaving the army, Ron worked as a lorry and delivery driver for Oldacres in Bishops Cleeve, Gloucestershire, before joining a mill working for cattle feed. However, despite living a fulfilled life as a family man, Ron had always dreamed of getting back in a tank, heralding the highlight of his former career. His wish finally came true as he

criss-crossed through fields near Bicester thanks to the efforts of care home staff and the team at SWB Motorsport. The tank was an armoured personnel Alvis Spartan APC carrier of the British Army. It was built in 1979 and spent 37 years in service where it most likely operated in Iraq and/or Bosnia and Herzegovina. Steve Oswald, operations director and registered manager at Goatacre, said: “We are thrilled that Ron was able to have this amazing experience. “He’s been waiting for this moment with anticipation ever since we revealed we were going to help him get into the driving seat of a tank again. “It was a moment he won’t forget, never mind us! It’s times like this that make working in the care sector priceless.” In addition to fulfilling a lifelong ambition, Ron also used the event to help raise vital funds for Help for Heroes.

RESIDENTS at The Manor House care home in North Walsham have enjoyed some retail therapy after making a wish come true for one of the ladies. Resident Annie Bacon made a wish upon the home’s ‘wishing washing line’ to shop for her own clothes rather than having to rely on family members. The wishing washing line is an innovative project at the home to help arrange special events, experiences or activities for residents, so the team got to work on making Annie’s wish a reality. Staff arranged for local company ‘Birdie’s Boutique’ to bring a range of clothes into the home for residents to look through, try on and buy. Annie and her friends spent time enjoying the opportunity, and for some it was the chance for a whole new wardrobe. Home manager Paula Pawsey said: “Our wishing washing line is all about making dreams come true for our residents and that’s exactly what happened here. “We try to keep our residents as independent as possible, and helping them to carry out simple activities such as clothes shopping, which they have always enjoyed before living here, makes such a difference to them.

Resident Annie Bacon with one of her purchases. “It was also special for us to be able to share Annie’s wish with the whole home, so a great many of our residents enjoyed the shopping and replenishing their wardrobes. “We’ll be sure to invite Birdie’s Boutique back to The Manor House soon.”

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CARINGNEWS

Annual National Bluebird Care Awards winners announced

Home thanks retiring Gill NYNEHEAD Court gave a special thank you to one of its ‘Friends’ who is retiring after volunteering at the home for more than 20 years. Gill Rose began visiting the home when her mother became a resident in 1979, and some years later she became a volunteer. Gill has been an active member of the ‘Friends’, particularly on the flower rota, as one of the team who ensures there is a fresh flower display in Nynehead Court’s entrance every week. Gill and the other Friends of Nynehead Court were treated to a cream team at The Cleve Hotel, Wellington, to thank them for their support. At the tea Alyson Martin, director of the home, presented Gill with a bouquet of flowers. Home manager Angela Watkins said: “We were delighted to be able to thank Gill and the other Friends of Nynehead Court for their many years of service as volunteers at the home.”

THE National Bluebird Care awards ceremony took place at Fortnum & Mason in London, where three national winners were announced. Linda Harvey, a care assistant at Bluebird Care Swindon, won ‘Carer of the Year’. This award recognises people who work on the front line each day, and Linda was praised for always going above and beyond and being a central part of the local community. Caroline Summerville, a registered manager at Bluebird Care Mid and West Cornwall won the ‘Registered Manager of the Year’ award. This accolade recognises the role of responsibility and accountability registered managers have within the businesses. It also acknowledges the leadership and the importance of guiding and directing their teams and supporting them to achieve their true potential. Caroline received the award for her outstanding work in recruitment and training for the team at Bluebird Care Mid and West Cornwall and the care she has shown to those in the wider community. Libby Irvine, the training manager at Bluebird Care South Bucks, South Wycombe and Slough, won the ‘Team Member of the Year’ award. This is given to team members who embody the group and who have an exceptional focus on both the

Caroline Summerfield receives her award from Paula Spriggs, Hannah Banfield and Colin Angel. carer and the customer. Libby won exemplary commitment shown by the this award because of the energy, dedicated teams that work at Bluebird vibrance and commitment to her Care across the whole network. role, and to Bluebird Care. This year’s panel of judges included Yvonne Hignell, managing director Professor Martin Green, chief of Bluebird Care, said: “The awards executive of Care England; Colin this year have been a roaring success Angel, policy and communications and we could not be happier with director of UK Homecare Association how the ceremony went. and Sue Learner, editor of homecare. “The finalists who have joined us co.uk and carehome.co.uk are a real representation of all the The judges were given time to meet amazing work that is carried out by the finalists and interview them to the Bluebird Care team across the UK get a sense of how they go above and each day. beyond in their daily roles. “I would like to thank everyone in They then select the winners from the Bluebird Care network and the a pool of finalists, who had been team members who helped to make selected from a record number of this day so special.” applications from across the whole of The Awards are a celebration of the the Bluebird Care franchise network.

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CARINGNEWS

Group shortlisted for two national skills accolades A CARE provider’s commitment to developing its teams has seen it receive a double shortlisting in an awards scheme designed to recognise the best in training for those in care services. The Skills for Care Accolades Awards are open to England’s 21,300 social care providers, and Care UK has been shortlisted in the categories of Most Effective Approach to Leadership and Management and Best Employer Support for Your Registered Manager. Leah Queripel, Care UK’s HR director, said: “We were so pleased to hear that we had been selected by the judges. Skills development is at the heart of everything we do, as only by having skilled, supported and compassionate colleagues can we provide the high levels of care our residents expect and deserve. “Our supportive and inclusive culture is driven by that vision. We strive to be a best in class operator, which we do by helping residents to live fulfilling lives and by supporting colleagues to reach their potential in a friendly, supportive environment.” To accomplish this, in a challenging recruitment environment, Care UK has developed a development programme designed to promote as many talented internal candidates into senior roles. The scheme identifies high potential, top performers who can be developed further to support the group’s homes, whether as managers

or in support services. The strategy has been successful: more than one-third of home manager appointments during the last six months have been internal. Care UK’s training programmes are also supporting colleagues to become experts in their area of interest. The Champions programme supports additional learning for colleagues who wish to develop a care specialism. They are then able to share innovation and best practice while further developing their own skills and careers. All this development has taken place within a growing network of workplace and e-learning, supported by a tailored and two-way internal communication strategy. Leah added: “From day one, managers have a support network of colleagues who are there to help and coach them. This includes senior managers and directors who will schedule monthly meetings to share best practice and cascade business information. “There are also regular visits to the home to offer clinical support, and a continuous feedback loop across the teams ensures best practice is shared, lessons are learned and training is implemented. “This enables home managers to lead the same open and supportive culture within their home.” Winners will be announced at a ceremony in London on January 22.

Owners cycle to Paris and raise more than £15,000 THE owners of an Oxfordshire care home have raised money for Bloodwise, a charity who funds world-class research in blood cancer, by cycling the 500km from London to Paris as their supportive residents watched on. Jane and Gerry Roberts, who run Churchfields, embarked on their recent journey, departing from London as they biked their way towards Paris, travelling via Folkestone, where they made the voyage across the channel. They then made their way to Abbeville, Beauvais, and finally on to Paris, with the ride taking four days. As the duo continued on their journey, residents at the home kept track of their progress, using a board to monitor their locations. Each day, Gerry and Jane would send new photographs of different landmarks they’d reached, giving the Churchfields community

an opportunity to share in the experience. The couple, along with friends, helped to raise £15,000. Jane said: “We care for so many people who have been, or are currently battling different forms of cancer. It was wonderful to have the opportunity to raise the profile of this incredibly important charity and to help contribute donations towards much needed and ongoing research. “The support of our residents has been incredibly important to both Gerry and I, and has been a strong source of inspiration through the more challenging sections of the ride. “We’re glad it’s also given them a fantastic chance to relive some of their fondest memories, and for others, a chance to see parts of the world they’ve never had a glimpse of before.” The event as a whole featured 160 riders and raised £500,000.

Home unveils dementia friendly leisure mall Operator wins award Chief executive Tracey Stakes and deputy chief executive Tracy Paine with the Residential Care Award at the ceremony.

NOT-for-profit care village operator Belong has won the Best Residential Care accolade at the prestigious LaingBuisson Awards, which recognise the industry’s finest examples of best practice and excellence. Belong’s innovative provision of care and customer-centric focus saw it honoured in the ‘smaller organisation’ category for its village household model and sector-leading dementia care. Other pioneering features include its approach to exercise and investment in technology and training, all of which have helped ensure high quality ratings for its services. The judging panel praised Belong at the ceremony, saying: “The continued

growth of Belong is a positive sign of the innovative and internationally recognised model. The connection with community is strong and the work on LGBT communities shows understanding of how community needs are changing.” Tracey Stakes, chief executive of the organisation, said: “We are thrilled to have won the Best Residential Care award. It is a true testament of our team’s tireless efforts to providing specialist care in all our vibrant villages. “It is a tribute to their commitment to creating a sense of community, and supporting individuals to lead active lives and realise their aspirations.” The awards ceremony took place at the Park Plaza in London.

DEVONSHIRE Court, RMBI Care Co.’s ‘outstanding’ rated care home in Oadby, Leicestershire, has celebrated the opening of its new leisure mall, designed to “bring the outside in.” The Lifford Mall offers a dementia friendly environment with facilities which include a cinema, a bistro café, a hairdressing salon and a craft workshop. Manager Juliet O’Connor said: “The Lifford Mall provides our residents with an alternative, safe environment which they can enjoy independently. It’s quite separate to the residential area, so they can choose whether to go out or stay home. It’s like bringing the outside in.” At present the new facilities are

only available to residents and their families, but in the long term, the idea is to invigorate the home by inviting local community groups, schools and play groups to come and enjoy the new space alongside residents, to create a community hub which is vibrant and diverse. Juliet added: “We have already had lots of volunteers who have helped us to create this wonderful, buzzy atmosphere – so at any given time, we’ve got someone making cocktails, films being enjoyed at our cinema, a singer performing while people are sat chatting in our bistro. It’s wonderful, it’s alive. “We’ve got so many ideas. We’ve got plans for a cycle track for our dementia bike, a chicken coop and an aviary, amongst other things!”

Caring UK Care Providers Conference Pushing the boundaries of care excellence

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Ashford South Bournemouth Colchester Kettering Plymouth Weston Super Mare Speakers include:

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Double Tree Cumbernauld, Glasgow G68 0EW

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York Racecourse, York YO23 1EX

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CARINGNEWS

Expert to design outdoor spaces RIVERSTONE, a developer and operator of retirement living in London, has commissioned globally renowned landscape designer and garden creation expert Andy Sturgeon to create and design stimulating and relaxing green landscaped spaces at its first two locations. Andy recently won gold and best in show at the 2019 RHS Chelsea Flower Show. Recognised as a leader in creating bespoke environments, he blends strong design, natural materials and innovative planting to create bold, architectural and timeless landscapes. The first two collaborations will be curated at Riverstone’s Fulham and Kensington locations which are due for completion in 2021 and 2022 respectively. Paul Vesty, Riverstone’s chief development officer, said: “Our vision for Riverstone is to create beautiful and relaxing outdoor spaces designed to stimulate the senses, boost wellbeing and promote social interaction for our residents. “We are excited to be entering into this partnership with award-winning designer, Andy Sturgeon. It highlights a shared vision to provide the very best environments for people to enjoy and feel truly at home. “We look forward to seeing the gardens come to life and enrich the experience of our residents.”

Residents, relatives and staff at St Catherine’s care home in Bolton have been knitting hats for newborn babies at the nearby Royal Bolton Hospital at the weekly knit and natter group. Midwives from the hospital recently visited the home to collect the knitted hats and meet the team who have worked so hard to make this happen.

Andy Sturgeon In each of Riverstone’s locations there will be a wide range of amenities that have been designed with the resident in mind, to provide light-filled, generous spaces to enjoy alongside their visiting friends and family. In addition, there will be plenty of outdoor spaces that provide for socialisation where residents can relax and benefit from sensory stimulation and interaction with nature.

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Are your ratings safe? UNDER the heading of “Looking for good”, CQC’s guidance to inspecting officers on “Gathering Evidence on Site Visits” states: “The starting point of our inspection method is to look [for] evidence of good quality care and good outcomes for people using the service ... Make it clear at the start of your site visit or other contact with the provider or manager that you are looking for evidence of a ‘good’ service.” The law is not prescriptive as to inspection methodology, although there is explicit recognition of the right of comment on a draft report and proposed ratings, and consideration thereof. The regulator thus has a broad discretion as to the conduct of inspections. As with any discretion it must be exercised properly. Basic principles of law apply. The whole process of inspection, including of any outstanding features of the service, is a “tribunal of fact”. It is fundamental to the justice system, of which statutory inspections are an integral component, that both parties have equal, effective, and fair opportunity to provide any evidence to that ‘tribunal’ that supports their case – for compliance, non-compliance or excellence as the case may be. Under current CQC inspection methodology these rights start with

the provider information return. Or they ought to. They are central to the process of the inspection itself, and of the process for generation of an accurate and proportionate report. Or they ought to be. The reality is that, to make a difference, provider submissions need to pass what might be termed the ‘judicial review test’ – that (hypothetically) a Court would find them sufficiently persuasive to influence the report. Always consider outside advice – I would say that, wouldn’t I, but if representations are not legally sound they can safely be ignored. And they will be. And you don’t get a second shot at it. HSC Professional (Consultancy) provides consultancy at a fraction of the cost of solicitors, with fixed fees for standard work (response to draft inspection reports and proposed enforcement, requests for review of ratings); response to notices of proposal; compliance assessments; and provider information returns; for care homes and domiciliary care services. For a free preliminary consultation on your consultancy needs please call Richard Fairburn on 07866 605545. For the service brochure please make yourself at home at www.hsc-prof.com or follow the links from the Facebook page at facebook.com/HSC-ProfessionalConsultancy-1715456902020143/

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CARINGNEWS

Council fined after failing to provide safe care DERBYSHIRE County Council has been ordered to pay over half a million pounds at Chesterfield Magistrates’ Court following an incident at a care home in which an 80-year-old former nurse sustained injuries which led to her death. The council, which runs The Grange Care Home in Eckington, was fined £500,000 in court, having previously pleaded guilty to failing to provide safe care and treatment, resulting in avoidable harm to Audrey Allen. The council was also ordered to pay a £170 victim surcharge and £5,124 costs, as a result of the prosecution brought by the Care Quality Commission. This prosecution is the first that CQC has brought against a local authority since it was given powers to prosecute health and social care providers for failing to provide safe care and treatment in 2015. The court heard that Audrey – a midwife who ended her career as Derbyshire’s senior nursing officer for maternity – had a documented history of falls. She was also living with dementia and other complex medical issues when she was admitted to The Grange on December 3 2015. Audrey suffered several falls and losses of balance during her threeand-a-half month stay at the care home. There were numerous instances where she was described as being unexpectedly on the floor. Despite these incidents, the council, as

Rob Assall-Marsden provider of the service, failed to adequately assess and reduce the risk of her falling. CQC brought the prosecution after Audrey suffered rib fractures during a fall on March 25 2016 at The Grange. These fractures lacerated one of her lungs, leading to a haemorrhage which caused her death on April 16 2016 at Chesterfield Royal Hospital. The court heard that Audrey fell while in a communal area at the home. Staff took her to her bed. Although she reported pain in her left side no medical advice was sought.  The following morning, staff found Audrey unresponsive and they called for an ambulance. Paramedics were not informed that she had suffered a fall the previous evening, nor were

they advised that she reported being in pain. Audrey was taken to Chesterfield Royal Hospital where X-rays identified rib fractures. She remained in hospital until her death just over three weeks later, on April 16. Ryan Donoghue, prosecuting, said: “Audrey Allen was known to be at high risk of falling, yet Derbyshire County Council failed to adequately assess or meet her needs. “The council has accepted that its falls policy was not fit for purpose or properly implemented, that protective measures to reduce the risk of Miss Allen falling were not in place and that it should have referred her to a falls specialist.” The court heard that Audrey had lived a full and generous life. In addition to her work as a senior midwife, she enjoyed spending time with her family which included several nephews and nieces. Audrey loved animals and owned west highland white terriers, which she took to dog shows. Victim impact statements were read to the court, saying she had cared for her parents prior to their deaths. Her own health declined after the death of her last dog, leading to her moving from her home in Chesterfield into care. Summing up, Judge Jonathan Taaffe addressed Audrey ‘s family, who were in court, saying: “Miss Allen had the right to a comfortable end to a dignified life. She, her family and friends were totally let down.

Derbyshire County Council fell far below the standards of safe care and treatment that Miss Allen should have been able to expect.” Derbyshire County Council pleaded guilty to failing to deliver safe care and treatment at an earlier hearing at Derby Magistrates’ Court on June 6 2019. Rob Assall-Marsden, interim deputy chief inspector for adult social care for CQC, said: “Audrey Allen and her family had every right to expect safe care and this is why we welcome Derbyshire County Council’s guilty plea in this matter.   “This is a distressing case and our thoughts and sympathies are with Miss Allen’s family. “We hope this result sends a message to other care home providers that they must ensure people’s safety at all times and manage any risks to their wellbeing. “This was a serious failure on the part of Derbyshire County Council. As a provider of care services, it had a specific legal duty to ensure care and treatment was provided safely to Miss Allen. “They failed to do this by not ensuring risks had been fully assessed, and by not implementing measures to prevent harm to Miss Allen. “Where we find any care provider has put people using its services at serious risk of harm, we will take action to hold them to account and ensure that others can receive safe care going forward.”

CARINGNEWS

LOOKING FOR A Carers’ Great Wall of China trek raises DISCREET SALE OF YOUR HOME? NO £110,000 for charity TWO carers from Sunrise of Eastbourne took part in a trek along the Great Wall of China to raise money for The Alzheimer’s Society. Rosie Camara and Jayne Stevenson both work in the Memory Care Neighbourhood at Sunrise of Eastbourne and wanted to raise money for the charity due to their passion for dementia care. They joined a team of 28 people on the eight-day trek which consisted of 72-mile walk along The Great Wall of China. Both worked tirelessly raising money through bake sales, car boot sales and coffee mornings ahead of the trek. Jayne said: It was physically so much harder than we thought, we were not prepared for it to be quite so steep in parts, but were in a team of 28 amazing and inspiring people who kept us going. We pulled together and supported each other to the end. “It was the most fantastic experience, one we will never forget and we are so proud of the money raised.” As part of the group they raised a combined £110,000 that will be used to fund a support line for the families and carers of those living with

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Interest in products grows FOR those of you who aren’t familiar with HH Pressure Care we are a 100 per cent UK manufacturer of pressure care products and a proud division of the Helping Hand Company. We have just experienced our strongest year ever. We put this down to our quality of manufacturing being at an all time high, our innovative outlook, skilled R and D division and a team of local pressure care experts in the field. A few of our products have lifted our presence over the last two years and the interest is continuing to build: iQ sensing – Integrated pressure sensing within the cushions to

encourage users to move regularly and reduce the chance of skin breakdown. Indicator cushion – This assessment tool can be used to identify which pressure care cushion would perform best for each individual user. Equazone – Our self-inflating, no pump or cover required, 40-stone weight limit, great stability, re-usable immediate issue high risk pressure cushion. One of our experts will be happy to carry out a demonstration, assist in an assessment with our own pressure monitor or support by carrying out a pressure care seating audit.

Access the tools to adapt for change PRACTITIONERS involved in the housing adaptations process are being empowered to ease at least one pain point with co-professional analysis documents. Available for free download, Occupational Analysis: Activity Analysis of Toileting and Single Handed Care: Toilet Guidance have both been written by occupational therapists commissioned by Closomat. Both facilitate the assessment process, to enable appropriate selection of toilet assistive technology as part of a home adaptation. Robin Tuffley, Closomat marketing manager, said: “It’s about preventing crisis by anticipating housing needs. “Using the toilet is one of the five key activities of daily living used to asses a person’s need for care intervention, yet is too often overlooked because people are inherently reticent to discuss their inability to use the WC, wipe themselves effectively etc. ” The guidance documents provide, in an easy to follow format, key considerations to apply to determine someone’s need for toilet assistance. They can be downloaded free of charge athttps:// www.closomat.co.uk/resources.html Closmat is unique in its offering to housing adaptation practitioners.

Above and beyond its product – the only wash and dry toilet specifically developed for disabled people rather than adapted from a mainstream fixture- it is the only wash & dry toilet company that manufactures, supplies, installs, commissions and services. Its latest offering, Palma Life, further provides a unique package, whereby the wash & dry toilet, and service for a total 10 years, is available as a total purchase price and therefore fully covered under the Disabled Facilities Grant. Enquiries: Call 0161 969 1199, visit www.closomat.co.uk or email info@clos-o-mat.com

New skincare and incontinence leaflet A NEW ‘Skincare management in incontinence’ leaflet is available from Thornton & Ross Pharmaceuticals – manufacturers of Zerolon Barrier Cream. Accredited by the Association for Continence Advice, the leaflet is designed as a quick guide for all health professionals involved with continence care. Including recommendations from NICE, the leaflet also outlines factors to consider when selecting a barrier cream and advice on helping prevent incontinenceassociated dermatitis. Zerolon Barrier Cream is the latest addition to the Zeroderma emollients and barrier creams range, specially formulated to prevent irritation from bodily fluids including urine, faeces and exudate. To receive a free copy of the ‘Skincare management in incontinence’ leaflet, email zeroderma@thorntonross. com Enquiries: Visit www.zeroderma.co.uk or call 01484 842217.

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CARINGCHRISTMAS IN OUR CARE HOMES

Residents of Drewery House in Wigmore proved that a small box can have a big impact when they joined a local church project to make Christmas boxes for children around the world. Keen to make a difference to the less fortunate this Christmas, residents of the supported home joined the Samaritan’s Purse: Operation Christmas Child campaign, filling several shoeboxes with toys and other things they may need, as Christmas gifts for children in third world countries. Helen Goulding, housing officer at Drewery House, said: “Led by one of the residents, everyone was very keen to get involved with Operation Christmas Child as it’s a small and simple thing which we can all do that makes a big difference. Residents of Rosewell House Extra Care Housing Scheme in Tonbridge hosted their annual Christmas fete, inviting family and friends to get into the seasonal spirit. Housed in the restaurant, shoppers were invited to browse a variety of stalls, including a tombola, bottle stall, clothes stall and handmade Christmas cards. There was also a raffle with some festive hampers up for grabs. After they had shopped until they dropped, guests warmed up with a cuppa. In total, the fete raised £240, which the residents hope to contribute to a group outing in the summer.

Muirton House in Blairgowrie is supporting Perth and Kinross Foodbank by opening a donation drop off point within the care home. Staff, residents, family members and the public are being encouraged to bring their contributions in to the home to be redistributed to less fortunate families during the colder months, in particular small jars of coffee, UHT milk, long life fruit juice, tinned fish and jam. Perth and Kinross Foodbank is part of the Trussell Trust, which is a nationwide network of food banks which offer support and emergency food to people living in poverty.

Knitting residents at St Mary’s care home in Scunthorpe have spent months crafting winter warmers for local rescue dogs. Residents and staff have visited Jerry Green Dog Rescue centre in Broughton, to deliver coats and blankets, to help keep their furry friends warm during winter days. Stella Bradley, activities co-ordinator at St Mary’s, said: “Our residents have been knitting like mad for months and we’re all delighted to have made two blankets, six coats and a toy. Our residents love knitting, and they love animals, so it was only natural to bring the two passions together to help Jerry Green Dog Rescue provide some extra home comforts for the rescue dogs.”

Southport FC forward Jack Sampson kicked off the festive season at Athena Healthcare Group’s Parklands Lodge care home by switching on the Christmas lights. He also took the time to chat to residents and pose for photographs before everyone joined in with the Christmas carols sing-along. An anonymous donor paid for 30 residents of Barnes Lodge Care Home in Tonbridge to enjoy a Christmas party at their local pub. The pub regular paid for the residents to tuck into a full turkey roast, followed by Christmas pudding, mince pies, coffee and drinks. In addition to their festive lunch, residents were greeted by Santa, his elves and his Huskies, all of whom took a day’s holiday from work to volunteer and help out with serving lunch. Each resident was also given an individual gift donated by one of the pub’s regulars. The afternoon concluded with a game of bingo, with more donated prizes.

Featherton House in Deddington has issued an appeal, asking kind-hearted members of the public to send its residents Christmas cards. The care home has launched the Christmas card campaign to strengthen its sense of community and relationship with the local area, as well as being able to display the festive cards around the facility. As part of the initiative, Featherton House has asked for the public to include a short message about their plans this Christmas inside the card for the residents to read and discuss.

Residents and staff teamed up to deck the halls ready for the festive season at Rogers House Residential Care Home in Wigmore. With several trees to decorate it was a big job, but working together they managed to get the home looking festive in no time at all. By the end of the afternoon, some of the residents were looking festive too, wearing tinsel on their heads and around their necks. General manager Jackie Miles said: “We had great fun getting the home ready for Christmas, everyone got involved so it was a real team effort and there were of course, plenty of laughs.”

CARINGNEWS

Care group hosts inaugural staff conference EMPLOYEES from across Borough Care’s homes came together for a day of learning and wellbeing, which included speed dating and pet therapy sessions. The conference was an opportunity for employees to meet together, share future business goals and receive training to help them deliver the best possible care. The theme of the conference was You Matter. The day commenced with Dr Mark Ward, Borough Care’s CEO, congratulating staff on making 2019 the company’s best year yet; as resident numbers increase and the standard of care reaches new heights, as demonstrated by the Care Quality Commission inspection results. He said: “Our staff conference was a great opportunity to bring together teams from all our different homes, to celebrate the great work they do looking after residents. “Part of the conference was given over to ensuring people have the right tools at their disposal to manage the daily stresses and emotional impact of caring for our residents. “We take the wellbeing of our staff very seriously and recognise we need to look after people so they are in the

best possible health to look after our residents.” Wellbeing was a key conference topic, as staff have jobs that are both physically and emotionally demanding. Speed dating style sessions, with Borough Care’s current and potential partners in wellness, provided the opportunity to get to know each other better. Staff could find out more from partners including Life Leisure, apetito and Age UK Stockport. A popular meet and greet was hosted by ZooLab, which provides animal therapy sessions for Borough Care residents. There was the chance to handle and find out more about a range of animals and reptiles, including rats, snakes and tree frogs. Staff learned more about looking after themselves, from Soul Nutrition and Jane Fox Hypnotherapy, received a complimentary massage and participated in a yoga class. The day was brought to a close with an inspirational performance from an Intergenerational Choir, featuring some of Borough Care residents, volunteers and local school children.

Glamping-themed party takes residents down memory lane RESIDENTS at a specialist dementia care home in Wellington, Somerset enjoyed a glamping-themed tea party where the stars of the show were two visiting caravans. The idea was sparked by reminiscences of one of the residents, John Burley, who often chats with staff about family holidays he enjoyed in his own beloved caravan in years gone by. The first caravan to arrive was Eevee, belonging to the Hill family from Ilminster. It was open for residents to take a look around, and they were encouraged to take a seat and have a relaxed chat together. Dolly – a cleverly-converted vintage caravan photo booth provided by

local wedding specialists Cover with Love – also caused great hilarity among the residents who enjoyed the inflatable props and wigs provided for their use, and the playful touch of having the camera button disguised as a tea pot. Richard Dempslake, activities co-ordinator for Camelot House and Lodge, said: “Having the visiting caravans and dressing up for photos really made our residents’ day, and they also loved the holidaythemed soundtrack we found for the occasion, and the home-made cakes and tea-time spread.” Camelot House’s glamping tea party is part of a varied programme of activities for residents, who all live with memory loss.

CARINGTRAINING AND RECRUITMENT Advertiser’s announcement

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The team at Sovereign Lodge in Eastbourne celebrated a group of service recognition awards for several of its members. Manager Sam Kirwan and director of clinical governance Maggie McDow presented awards to the recipients at a ceremony at the home. Several five years’ service awards were presented to Marilou Soriano, Jackie Martinez, Stephanie Coo, Tina Garibay, Mila Miedes, Janet Godward, Elaine Davies, Atie Pashova, Suzzette Fabugais and Margaret Coscolluela, who also received an award for completing her L5 Management NVQ. Other awards went to Viorica Necula, Marilou Lagazo and Tracy Wenham for successfully completing the Healthcare Practitioner course, meaning they are all now fully certified.

Care group receives Royal recognition from Princess Anne A HOMECARE company is celebrating after being commended with a Princess Royal Training Award for its workplace learning at a ceremony held at St James’s Palace in London. Presented by HRH Princess Anne and delivered by the City and Guilds Group, the Princess Royal Training Awards, now in its fourth year, celebrate exceptional training and development programmes across the country. Home Instead Senior Care, a national franchise with more than 200 offices, is one of only 44 organisations to receive the prestigious accolade for its end-oflife training. It’s the second time the company has picked up the award for its training as in 2016 it was recognised for the expert dementia training it offers. The award for end-of-life training was picked up by CEO Martin Jones, head of people Karen Dakin and learning and development partner, Tim Howell. Martin said: “It was an honour to attend St James’s Palace and to meet with HRH Princess Anne to tell her more about our training and the impact it has on the lives of our clients.

“The award is a fantastic accolade, showing our dedication to providing the highest level of training to equip our caregivers with the skills needed to help a person during the emotional end stage of their life. To achieve this award alongside such a small number of other global businesses really is testament to the quality of training we’re passionate about delivering.” The specialist training was developed to give its 9,000 caregivers the personal skills and knowledge to deliver the very best quality care to people during what can be a very difficult and emotional time. It also equips the caregivers to cope with the practical and emotional demands of delivering end-of-life care.

THE Kings Fund discussed this very issue in a recent blog*, which discusses the struggles with high vacancy rate and rapid turnover of staff as employees find retail work a better-paid alternative to care work. Of course money is a huge motivating factor, it’s common sense that a better hourly rate will be more appealing to an individual looking for a job, we’ve all got bills to pay, right? However in our line of work we know there are other factors that influence individuals drawn to roles within the care sector. Everyday we deal with individuals who are born carers, they want to care, they are caring, and a role like this is a vocation rather than a job. This is the kind of person you really want in your organisation – but how will you show them you value them enough to make it worth their while? Check this out if you don’t want future staff to consider the supermarket checkout. Firstly get your recruitment process right. The wrong recruitment process is 99 per cent responsible for why you cannot attract the right staff. For most owners and managers in the social care sector they know they need to recruit quality staff. But if you don’t have a plan, the time, and you know you don’t have the actual skills and resources to do it well, then it’s quite acceptable to assume the results will be poor. Getting your recruitment process right is one of the keys to your success. It’s the foundation for finding the right people with the right values, and if you can do this well here are some of the benefits you will see: n Improved employee retention. n Quicker time-to-hire. n Reduce or eliminate agency costs. n Grow your business. n Lower training costs. n Provide better quality care. n Improve your CQC rating. There are many more benefits too but your ability to deliver outstanding, quality care to the people you serve has to be the number one outcome of all this. What does a great recruitment process look like? Unfortunately, there isn’t a one cap fits all method and there are too many elements to cover, however there are seven actionable points that will help you improve your

recruitment process. Metrics A great recruitment process works on metrics and can be measured and refined. Measuring your activities will help you identify bottlenecks in your process and make the necessary changes to improve your results. Candidate experience You also need to think about your candidate experience from start to finish. The starting point is your job advert the end point is when they are on rota, not when you have made a formal offer. Job adverts Remember, an advert sells or promotes something. Do your adverts sell your company and your job or are you still using a watered down job description to promote your vacancy. Interviews process You need a solid interview screening process that aligns talent to your job role and company culture. CV sifting vs calling people Finding the right talent is NOT about calling people who have the best CV or have worked in the sector for more than five years, it’s about values, beliefs and cultural fit. Speed and tenacity You should be calling everyone that applies for your vacancies within 24-48hrs but be prepared to make multiple calls. Remember, the competition for entry-level salaried staff is at an all time high and it’s getting harder. Emails and application forms As a rule, sending emails and 10-16 page long application forms will only hinder your process. There are many steps that can be taken in order to improve your results. Although it may not seem easy to everyone, it is possible, and it can be done. The Care Hub are masters at this, book a free consultation with the sector’s proven recruitment transformation experts, it’s guaranteed to save you time and money. Call 0330 335 8999 or email me on scott.sherriden@thecarehub.com n Scott Sherriden is managing director of The Care Hub. * https://www.kingsfund.org.uk/ blog/2019/08/average-pay-careworkers?utm_source=The%20King%27s%20 Fund%20newsletters%20%28main%20 account%29&utm_medium=email&utm_ campaign=10842299_NEWSL_The%20 Weekly%20Update%202019-08-30&utm_ content=social_care_pay_blog&dm_ i=21A8,6GDYZ,P2DCAP,PLI29,1

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ARE YOU THINKING OF SELLING? Salvation Army opens state-of-theart home

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Provider breaks ground on village with special guests

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Plans for new £13.4m home gather pace PLANS for a new £13.4million dementia care home in Kingston are gathering pace. The state-of-the-art facility will provide nursing support in a social model of care. Kingston Council gave the green light for the new home in Surbiton to be built in March 2018. Following further consultation, the council’s Development and Control Committee granted planning permission to build the home in June, and recently the Children’s and Adults’ Care and Education Committee authorised the implementation of the construction stage. The council is now another step closer to beginning work on the new 80-bed specialist facility, with demolition of the existing site expected to start in January. With an ageing population and increased demand for health and social care services in the borough,

An artist’s impression of the new state-of-the-art facility in Kingston. the new home will help provide care for older people with dementia in Kingston, as well as generate income for the council from those residents

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who are able to fund their own care. Stephen Taylor, director of adult social services at Kingston Council, said: “Kingston Council is committed

to ensuring that there is high quality care available for older residents who need additional support. “It is estimated that more than 1,500 residents in the borough are living with dementia and this figure is expected to rise to more than 2,100 people by 2027. “The council currently relies on the private sector market to provide most of the bed-based care and this process is becoming increasingly expensive. “Our new, state-of-the-art facility will allow us to be more cost efficient, while responding to the ever-growing demand for services by providing the very best in dementia care for our residents.” The Dementia Services Development Centre, an international centre of knowledge and expertise dedicated to improving the lives of people with dementia conducted an independent review of the plans for the new home.

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Salvation Army opens state-of-the-art home GLEBE Court in Lewisham, south east London, which provides residential care for up to 40 frail older people, has undergone an extensive £9m refurbishment project fully funded by The Salvation Army. It was officially reopened by Territorial Commander Commissioner Anthony Cotterill. Glebe Court residents and staff moved out of the property, renting another nearby empty care home, to allow the building works to take place. Manager Hilary Upjohn said: “The amazing environment that has been created means we are able to provide the best possible care for older people in Lewisham. The opening celebration was simply wonderful

and marked the culmination of a long journey to design, create and move back to our home. “All the residents have coped extremely well with the move. The home is just so calming which has helped put everyone at ease. “We want everyone at Glebe Court to feel safe and cared for and also to feel loved. Since moving back in, feedback from residents and relatives has been overwhelmingly positive. “We always aim to provide the best possible care and with the facilities the new building provides, we know we are equipped to continue to do so.” The completely refurbished and modernised home now provides a bright, modern, fully-accessible

environment in welcoming dementiafriendly surroundings. It has been funded through legacies gifted for older people’s work, the sale of properties and land and a grant from the Bradbury Foundation. Currently 27 older people, many of whom are living with dementia, are living at Glebe Court, which has been rated ‘Good’ in all areas by the Care Quality Commission. Attending the official opening celebrations led by The Salvation Army’s leaders in the UK Commissioners Anthony and Gillian Cotterill and the organisation’s director for older people’s service Elaine Cobb, were residents and staff, friends, relatives and neighbours as well as local commissioners and

specialist contractors involved in the refurbishment works. Everyone gathered in the lounge overlooking the garden joining together in popular hymns and songs accompanied by a small band of Salvation Army musicians. There was also a very special performance by residents of ‘Bless this house’ played on Angklung, Indonesian bamboo percussion instruments. Before cutting a ribbon to mark the official reopening, Commissioner Anthony spoke about the origin of the word ‘Glebe’ meaning a place of growth or cultivation and said his prayer was that all those at Glebe Court would grow and know God’s love in their new home.

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Village refurb completed RETIREMENT village and fine dining restaurant Audley Clevedon has completed a refurbishment to refresh and update its facilities. The 10-week project at the Ben Rhydding facility has seen a full renovation including the bar and restaurant areas, which host regular live music and themed nights. Other areas such as the spa and salon have also been updated with a complete makeover and new furniture and to reflect the investment made. The 23-acre site which boasts views across the Wharfe Valley, has been renovated by Jen Bernard of Bernard Interiors, an award-winning interior design studio based in Newcastle upon Tyne. She said: “The colour palette used at Audley Clevedon was drawn from its panoramic countryside setting.

Rich and earthy greens combined with stone blues and wildflower yellows are representative of the spectacular views reaching out over Ilkley and the surrounding moors. “Framed maps of the area along with bicycle prints appropriately adorn the walls in the bar bistro, giving a nod to the now famous ‘Tour de Yorkshire’, promoting discussion and socialisation.” Jen Hill-Wickham, general manager at Audley Clevedon, added: “We aim for excellence at Audley Clevedon and the Clevedon restaurant. “I am extremely excited to welcome old and new guests to come along and experience our upgraded facilities and know that our careful planning, designing and developments will undoubtedly enhance the visitor experience here.”

Provider breaks ground on village with special guests ANCHOR Hanover, the UK’s largest not-for-profit provider of housing and care for over-55s, and Hill, one of the UK’s top housebuilders, hosted a ground breaking event to celebrate the start of construction at The Landings, a much anticipated new retirement village in Kings Hill, Kent. Guests at the event included the Mayor of Tonbridge and Malling, Councillor Jill Anderson; Tom Tugendhat MP for Tonbridge and Malling; and Councillor Christopher Brown who represents the Kings Hill ward. Hill’s regional director Damian O’Hara was also in attendance, alongside the project team. The special guest of honour, June Budd, a local resident who with her late husband Clive had been campaigning for many years to get retirement housing provided at Kings Hill, attended the ceremony with her family and friends. With a golden shovel, she dug the first hole – paving the way for building contractor Hill to take forward the project. Phil Hulme, sales director at Anchor Hanover, said: “We are delighted to celebrate the start of construction at this much needed later living development Kings Hill, with a local resident who was instrumental in her campaigning to facilitate this. “Through the delivery of The Landings we are aiming to address

the shortage of retirement housing in the area and anticipate considerable interest from those who are looking to downsize and live active and independent lives. “The Landings will be an excellent addition to Anchor Hanover’s exciting and fast-growing portfolio of high quality later living home across the UK.” The Landings will offer assisted living for over 55s, with 75 one and two bedroom apartments among landscaped grounds, with amenities including a salon, residents lounge, bistro, treatment room and an on-site care team. The development forms a key part of the wider 650-acre mixeduse Kings Hill masterplan, being led by Liberty Property Trust UK.

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During World War I, Kings Hill was used as an emergency landing ground and later in 1941, it was home to RAF West Malling as a fighter command sector station. The base was active in missions over France and Germany and was used to intercept flying bombs launched towards London. In the early 1960s, the land was used as Britain’s premier night fighter station and later become home to several squadrons of the US Navy. In 1971, Kent County Council bought the land from the Ministry of Defence and two decades later, developers were asked to pitch their ideas for the site, with Liberty Property Trust UK taking the honours.

Topping out ceremony at new home

THE final tiles have been secured on the roof of a new luxury care home in the Oxfordshire village of Benson as part of a traditional topping out ceremony to mark the latest milestone at the development. Caring Homes’ purpose-built care and nursing home Benson House, which is due to open in September, will feature bright and spacious communal areas including a cinema, hair salon, bistro, a restaurant with private dining facilities and several cosy lounges and quiet rooms. The home, which will offer residential, nursing and dementia care for up to 70 older people, is situated opposite the River Thames where there is a luxury café available for enjoying the river views popular with visitors to the village. The final roof tile was fitted by Tracey Fletcher-Ray, managing director for Caring Homes, Alison Curd, special projects manager, and Kevin Coleman, construction manager for Caring Homes, along with architect John Bell and Dalton Homes’ site manager David Tooley and commercial director Phil Warren.

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Topping out ceremony for new care home A MAJOR milestone has been marked at a new 77 bed Hallmark care home in Hutton, Essex which will provide residential, nursing and dementia care. The site’s construction team was recently joined by Hallmark’s chair and Savista Developments’ managing director Avnish Goyal, the Mayor, Councillor Keith Parker and Councillor John Kerslake to mark the next stage of the build as the last roof tile was officially laid. Avnish said: “We have more than 20 years’ experience building and running award-winning care homes. We are excited to be able to create a luxurious and engaging new care community in Hutton and to have built this in partnership with our sister construction company, Savista Developments. “Hutton View will provide residents with a place where they feel safe and supported to live an active and fulfilled life.” Hutton View is being built by Savista Developments on the same 3.3-acre

site as the care group’s new 55-bed assisted living scheme, at a cost of £23million. Facilities at the home will include; a cinema, music room, hairdressers and therapy room. Each bedroom will have an en-suite bathroom and many of those on the ground floor will have access to their own patio. Other communal areas include; a café, a celebrations room, a farmhouse kitchen and several dining rooms which will enable relatives to have a meal with their loved ones on occasion. Outside there will be landscaped gardens with 77 newly planted trees and a sensory walk for residents and visitors to enjoy. Hutton View is scheduled to open its doors to its first residents in the spring. The assisted living development is expected to open in autumn. The new development will be Hallmark’s 21st care home and first venture into assisted living.

ALLEGRA Care has acquired St George’s Nursing home in WestonSuper-Mare in a deal supported by a seven figure funding package structured by Allied Irish Bank (GB). The facility is a purpose-built, 66-bed home providing elderly care with nursing and day care. The home opened in 2012 and provides accommodation over two floors surrounding central garden. There is a cinema room, hairdressing salon and nail bar, reading room, and several other lounge areas. Denis Knockton, head of healthcare London and South at Allied Irish Bank (GB) added: “The management team at Allegra Care is extremely strong with extensive experience in the care sector. “They have demonstrated a very clear understanding of the sector and their aspirations to expand further, with the acquisition of St George’s Nursing Home considered to be the first of many acquisitions. “We are delighted to support the team during this very exciting time.” Established in 2018, London based Allegra Care is part of DGS Capital Partners group of companies and sister company to the assisted living business Amicala. The business recently entered the UK care home market, with the acquisition of St George’s Nursing Home being the company’s first.

The management team, led by CEO Helen Jones, has more than 40 years’ combined experience in the development and operation of care homes, as well as 30 years’ experience in mergers and acquisitions. She said: “I am delighted to complete our first acquisition and would like to thank Denis and Ben at Allied Irish Bank (GB) for providing the funding which has helped us to get started and grow our business. “St George’s Nursing Home is a beautiful home and we are absolutely delighted to work with all our new colleagues. “We already have plans to provide additional services with the provision of specialist dementia care. “We will also be incorporating wellbeing strategies as part of the DGS group’s fundamental commitment to wellbeing. In addition, we have already commenced the development strategies for our site colleagues, building on the existing capability to provide personal and career growth for team members.” Helen added: “The excellent leadership team and care provision provided at St George’s Nursing Home really impressed us and we are actively looking for further acquisition opportunities of the same high standards as St George’s Nursing Home to enhance our services in the UK.”

Firm is appointed to build nursing home Newly built care home opens RANDOLPH Hill Nursing Homes Group Limited has appointed Fifebased Muir Construction to build a new 60 bedroom nursing home in Livingston. Work on the new home, being built on the site of the former Livingston Development Corporation site, began recently and is expected to be completed by February 2021. Randolph Hill is investing £9m in the development, which will become the group’s seventh nursing home. In April, Randolph Hill re-opened its nursing home in Gullane following an £9m rebuilding and expansion project which was also delivered by Muir Construction. Peter McCormick, managing director of Randolph Hill Nursing Homes Group, said: “Following a competitive tender process amongst highly reputable Scottish-based contractors, we are delighted to

announce we’ve appointed Muir Construction for our newest care home development in Livingston . “Having recently worked with the firm on our refurbishment and extension of Muirfield in Gullane, we have first-hand experience of Muir’s ability to manage challenging projects and deliver the high standards. “Our investment in this new Livingston site will help fill a gap in the current care home offering in West Lothian and bring new jobs into the local community. “It will also enhance a long-derelict site in the town and benefit the wider community. “We look forward to working with Muir and getting this project completed by early 2021.” The company currently cares for more than 350 residents and employs more than 500 members of staff at sites across east and central Scotland.

HER Majesty’s Deputy Lieutenant of Eastbourne, John Smith JP, and Deputy Mayor Councillor Sammy Choudhury officially opened Eastbourne’s newest luxury care home, Mortain Place, by unveiling a plaque at a recent opening ceremony. The pair greeted the new residents and specially invited guests and gave a speech before unveiling the plaque to mark the official opening. During their visit invited guests were given tours of the home, and were treated to a selection of refreshments as well as entertainment throughout the home, including live music from a barbershop quartet and a harpist. The new purpose built home, operated by Barchester Healthcare, will provide personalised residential and dementia care for 80 people within the Eastbourne community.

Luxury features include a café with orangery, a private dining room, choice of lounges, spa bathrooms, a life-skills kitchen, a large terrace, hair salon, and en-suite bedrooms with garden access for ground floor rooms. A daily life enrichment programme with an array of tailored activities, a concierge service, as well as delicious and nutritious seasonal meals will also be provided services at the home. General manager Lesley Standing said: “We are all very excited about the opening of Mortain Place and our newly appointed team have really enjoyed meeting the new residents and their families. “We were honoured to have the Deputy Lieutenant and Deputy Mayor join us on the day too. It’s been an amazing day of celebrating with the wonderful people of Eastbourne.”

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CARINGCHRISTMAS IN OUR CARE HOMES Residents and staff at Hoar Cross Nursing and Care Home in Burton have filled shoeboxes full of essential and fun items for needy children all over the world to enjoy at Christmas as part of the Operation Christmas Child charitable initiative. Working with the regional co-ordinator and the local Knit and Natter group, residents and staff packed 46 shoeboxes full of small items including woolly hats, scarves and gloves, essentials such as soap and a flannel, small toys and games, and pencils and paper. Resident Ruth Morris is pictured with her carefully packed shoebox of gifts. Watling Court Extra Care Housing Scheme in Gravesend hosted its annual Christmas fete, raising a record-breaking £1,100 for residents of the scheme. Stalls included the usual bric-a-brac, home made cakes and gifts, as well as a tombola and raffle, with prizes kindly donated by locals. This year also saw a first for the fete as they opened the doors to Santa’s grotto, with residents dressing up as Father Christmas and his elf. It was an addition which brought much joy to the little visitors at the fete.

Borough Care residents and their families got into the Christmas spirit at a festive tea dance, held at Offerton Community Centre. Residents from the group’s homes in Stockport came together for a light lunch of festive turkey open sandwiches, followed by a choice of desserts. During the afternoon, live entertainment was provided by the Doing Dementia Differently Choir. This intergenerational choir is made up of school children, care home residents and those living with dementia. Residents and staff also enjoyed a festive sing-a-long and a visit from Father Christmas.

A series of services have been held by Royal Star & Garter to celebrate the lives of its residents past and present and the Christmas season. The annual Starlight services took place in Solihull, Surbiton and High Wycombe. They included hymns, readings and carols. Among those attending Starlight were relatives and friends of Royal Star & Garter residents who have died. The services also included a roll call reading of the names of residents who have passed away in the past 12 months. Christmas trees were adorned with stars bearing personal messages written by friends and family in memory of loved ones who had died.

A series of events kicked off at a Kenilworth care home with families and kindhearted local businesses helping to raise over £300 for resident activities next year. Family, friends and locals joined staff and residents at Kenilworth Manor’s Christmas fayre where they were able to browse stalls selling handmade local crafts, jewellery and clothes. The event, which saw more than 30 visitors to the home, also included Christmas carols, a tombola, festive quiz and support from the local Girl Guides group. Colleagues at Heywood Court in Lancashire donned their best festive fancy dress as they took part in Elf Day, a nationwide initiative to raise funds for the Alzheimer’s Society. The brightly coloured costumes brought a smile to residents’ faces and festive cheer to the care home. Residents and their families took part throughout the day in elf-themed games and activities. Home manager Michael McPherson said: “It was a fantastic day. It was great to see the residents get into the festive spirit whilst also raising money for a brilliant cause.”

A nursing home near Bridgnorth in Shropshire held a special Christmas morning with new friends from nearby Jiggy Wrigglers Music and Movement Classes. 18 toddlers joined residents at Morris Care’s Oldbury Grange for an elf party with a difference. The youngsters were all dressed up for the occasion and Santa himself made an appearance. Visits like these are something the private nursing home business has been organising for many years, long before Channel 4’s ‘Old People’s Home for 4 Year Olds’ boosted the profile for this form of care. Residents Maurice Kitchen and Pat Holland are pictured with Santa and toddlers.

Sunrise of Solihull celebrated the success of their local dementia café initiative with a special Christmas-themed edition. Attendees enjoyed a morning of festive music and a festive quiz while indulging in mince pies, gingerbread, cookies and mulled wine. After two local dementia cafés were closed last year, Sunrise of Solihull stepped in to take over the sessions and ensure their hard work, supporting those affected by dementia and related conditions, continued. Meetings now regularly in the activities lounge and provide a free, friendly support service for anyone affected by memory loss. The café also welcomes carers and family members to share their stories, any concerns and ask questions within a welcoming and relaxed setting.

CARINGPRODUCT NEWS

How technology gives SW London homecare agency a helping hand WHAT’S the secret to providing outstanding domiciliary care for elderly people? Constantin-Adrian Preda, the deputy manager of SOS Professional HomeCare Ltd – an agency based in south-west London which provides a wide range of high quality care to approximately 30 clients – says “there’s one key litmus test that every frontline carer must pass”. He said: “Carers must always deliver safe and effective care. But they also have a duty to provide compassionate care. In short, it’s what the CQC calls the “Mum Test”. Essentially, it’s about providing an outstanding level of care that you’d be happy for an elderly relative to receive.” Established three years ago, SOS Professional HomeCare, employs 21 carers, all of whom share ConstantinAdrian’s ethos. He believes delivering compassionate care is a key differentiator. Constantin-Adrian says it’s a big reason why demand for the service is growing. Currently, he notes, the staff that the agency employs “carry out over a thousand home visits each month between them”. SOS Professional HomeCare’s registered manager, Florin Nistor is keen to stress that high quality care should always come first. “Naturally we’re keen to expand the business, but our number one priority is always to provide outstanding care,” she added. “Therefore, we’d rather grow at a slower pace than sacrifice the extremely high standards we’ve worked so hard put in place.” In order to keep the business on an upward trajectory and deliver the high quality carer that its clients

expect, SOS Professional HomeCare, uses Quality Compliance Systems’ (QCS) to stay on top of their compliance responsibilities. Constantin-Adrian added: “With policies and procedures changing regularly, as a small provider, we don’t have the funds to employ a policy team to create a suite of customised polices for our staff. Nor do we have the time to do the work ourselves. “Thankfully, QCS’s compliance management system helps us to ensure that all our policies and procedures are always up-to-date and our care plans meet the needs of our clients, no matter how complex those needs are.” Sometimes in domiciliary care, however, it’s about managing the unexpected. Constantin-Adrian notes that “QCS is proving invaluable in this respect”. He concluded: “Each of our staff has the QCS app on their phone or tablet. This means that if they’re not sure of a particular protocol contained in the medication policy for example, they can quickly refer to the policy on the app.” But most importantly ConstantinAdrian says QCS has a played a role “in embedding policies and procedures deep within SOS Professional HomeCare’s DNA”. “By re-writing policies in jargonfree language, they’re much more accessible to our carers. “We’ve noticed a much higher level of engagement in meetings. That’s great for our us, our staff and of course the people we care for.”

The Valls: An elegant period chair highlighting a show wood under frame and shapley back with stud detailing.

Understanding the importance of comfort

AT Shackletons, we understand the importance of ergonomics and comfort. This requirement is woven into our high standard production values; hand crafting each piece of furniture to create a satisfying and enjoyable experience for our customers. Contemporary colours and specialist fabrics deliver a unique look and functionality across all our Shackletons upholstered products. Our close attention to detail at every stage ensures that we maintain our high standards. Each piece of our furniture is handmade by us in England

and we are proud of our skills throughout our various processes. Each sofa, armchair and footstool is made using only the highest quality materials. From the sustainable timbers used in our frames to the quality and variety of our foams and fillings, we are focussed on providing luxurious furniture tailored in premium healthcare fabrics supplied by our strategic partners. Enquiries: Visit www.shackletonsltd.co.uk or contact our customer services team on 01924 868470.

Firm funds Opera North initiative for residents GAINSBOROUGH Specialist Bathrooms, the chosen supplier of specialist baths to Westward Care, has donated to Headingley Hall care home in Leeds so residents can benefit from unique Opera North singing workshops. Headingley Hall is one of three care establishments located on the outskirts of Leeds operated by the group. Westward Care provide a range of assisted accommodation including 30 self-contained apartments, 57 residential beds and diverse respite services. The Headingley Hall complex encompasses a range of communal facilities for social living including five specialist bathrooms specifically designed for safe accessible bathing. Each individual apartment and residential room has adapted showering, however Westward Care believes the option to bathe is essential for improved well-being, mood and mobility. Hence Gainsborough Specialist Bathrooms has provided five powerassisted baths with variable-height functionality and bather transfer seats. This means residents can enjoy soaking and relaxing independently or with the help of a carer. Westward recently invested in the latest Gentona bath from Gainsborough which is renowned for advanced support, ultra-efficiency and maximum hygiene. This installation, along with Gainsborough’s focus on ‘life enhancement’, led to the manufacturer donating to the home’s activity budget. With a contribution from Gainsborough, Opera North, the Leeds-based national opera company, was commissioned to deliver a series

of singing workshops at Headingley Hall. Vocal delivery artists and accompanists provided the opportunity for residents to hone their musical skills while experiencing the pleasure of singing within a group. These three sessions were very popular, with around 40 residents attending each workshop which involved vocal exercises, informal training and group performances. Feedback from residents was positive, with many seeing both the fun and therapeutic side of the activity. Peter Hodkinson, managing director of Westward Care, said: “We were thrilled to be able to offer all of our residents this unique and rich singing experience. “Opera North delivered excellent sessions that were rewarding for all. We pride ourselves on the innovative and tailored activities we provide in all our facilities and thank Gainsborough Specialist Bathrooms for funding these opera workshops.” Sharon Earnshaw, Headingley Hall manager, added: “I concur with Peter in thanking Gainsborough for its kind donation – the Opera workshops were so memorable and generated such a positive atmosphere. “Equally, our Gainsborough baths provide that feel-good factor which perfectly emulates our care ethos. Having access to bathe in a safe and relaxed manner, with ultimate care and dignity, is vital for our residents. “Safer working practices for our carers through power assisted technology is equally as important. We are proud to offer such a diverse range of facilities here with a view to supporting independence and inclusion for all.”

Innovative clothing protectors CARE Designs are designers and manufacturers of stylish adult clothes protectors, durable adult bibs with pockets and adult changing mats using high quality fabrics for best comfort and performance. Our scarf-style range of clothing protectors includes soft, comfortable and highly absorbent neckerchiefs

and bandanas for teenagers and adults, discreet and elegant pashmina scarf style clothing protectors and dignified cross scarf style clothes protectors. We have a range of neoprene mats to help adults with incontinence and make adult changing more comfortable and practical.

CARINGPRODUCT NEWS

Swindon care home sold

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CARE Designs sells a diverse range of dignified clothing protectors giving users a breadth of options for their different needs. Our Pashmina Scarf Style and Cross Scarf Protectors address the needs of people looking for highly dignified and elegant clothing accessories, while incorporating the functionality of a bib. Our Tabard Style Clothing Protectors are made with our professional grade PRO80TM fabric which is tough, waterproof, absorbent and washable up to 60oC.

They have fold-out pockets to catch dropped food, perfect for keeping users clean and dry while eating. Our Adult Neckerchiefs are soft-feel, highly absorbent, quick drying and are available in six colours and two sizes, perfect for catching dribble and spills. Enquiries: Telephone 01223 840236, email enquiries@bibetta.com or visit www.caredesigns.co.uk

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DC CARE has sold Grove Hill, an attractive and highly regarded residential care home located in the popular North Wiltshire market town Highworth, near Swindon, on behalf of the retiring James Dunn. The home provides residential care for up to 27 residents within the categories of old age and dementia care, operating at an effective registration of 20 on account of there being 20 actual bedrooms. James purchased the business in the late 1980’s and added a first phase extension, planning permission for a second phase extension was granted and is still valid to this day. James and his wife both operated Grove Hill with a hands-on

approach. The home earned an excellent reputation for the provision of care, thus consistently enjoying high occupancy levels. After carefully considering the appropriate time to sell, he appointed DC Care to market the business discreetly and seek a buyer who could carry the business forward. Grove Hill was acquired by Fezan Islam of Fidelity Healthcare Ltd, a well-regarded local provider operating in Wiltshire. He seeks to continue growing and prospering the business and utilise the second phase extension planning permission to expand the home further.

Fiona Phillips to chair annual Future of Care conference THE Future of Care conference is returning to The King’s Fund, London on March 3 with a full day of motivating, informative and inspiring speakers. Chaired by broadcaster and TV presenter Fiona Phillips the event will include talks, panel debates and fireside chats. The conference has been curated especially for care home owners, managers and leaders in the care industry with the aim to bring together the sector in the positive way. The day will focus on ways care business owners and managers can overcome the challenges they face in the current political and economic climate. A carefully selected programme

of speakers will be sharing their knowledge, ideas and strategies to help shape the future of the care sector. Conference topics include: personcentred systems of social care; how to fix funding challenges; diversity and inclusion; strategies for the future of care and much more. Representatives from NHS Confederation, Care Quality Commission, Care England, Alzheimer’s Society, British Geriatrics Society and Care UK will be taking the stage at the one-day event. The event is supported by platinum sponsor, everyLIFE technologies and delegates will have the opportunity to network with colleagues as well as meet a limited number of quality care sector suppliers.

With our unique understanding of the Care Home Business, we can assist in the following ways:

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Beaucare launch CareClean™

BEAUCARE® Medical announces the launch of their CareClean™ premium concentrated laundry range, the new lines include bactericidal laundry detergent, fabric conditioner, destainer and sanitiser dedicated for use in professional environments including the care industry. The range is a cost effective solution which incorporates a powerful bactericidal action, along with the capability to work at low temperatures and deal with severe soilage problems. The detergent incorporates a spring fragrance

for long lasting freshness. All of the range is designed for use through Beaucare’s automatic dosing machines, ensuring ease of use for the care home laundry staff. They are available in 20, 10 and five-litre durable plastic tubs with secure screw lids for safe storage. Full product information literature is available on the range. Enquiries: For further details on the CareClean™ Laundry, contact the sales team on 01423 878899.

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To find out more call: 01924 868 470 For more information visit: www.shackletonsltd.co.uk