Caring UK July 2024

Home launches monthly choir group for people living with dementia

PORTSDOWN View, a luxury care home in Bedhampton, has launched ‘The Portsdown Memory Choir’.

Aimed at improving the lives of people living with dementia, participants will gather every month to sing, learn new songs, develop musical skills and even perform at events across the county.

The group has been organised in conjunction with The Memory Choir Hampshire – an organisation designed to connect all people living with dementia including those experiencing the condition, families and friends, and carers and supporters.

Pippa Mafunga, general manager at Portsdown View, said: “Our new choir group is far more than just a place for people to learn to sing. By bringing residents together with a common purpose in mind, we want to create a genuine sense of community where everyone can connect through music.

“This is especially important for those residents living with dementia, who may struggle to communicate and connect with others because of their condition.”

Staff at Portsdown View and The Memory Choir believe music-based therapies could play a valuable role in improving dementia care across the country.

By stimulating parts of the brain associated with autobiographical memory, it can help reinforce a sense of identity and help people connect with those around them.

The results of the Memory Choir project will provide valuable insights into the benefits of musical therapy for dementia.

Pippa added: “Music has this

amazing ability to reach parts of the brain that other kinds of activity cannot. “Time and again we see how songs from childhood can help residents rediscover moments from the past, and hence better connect with the present. Hopefully, through the Memory Choir, we can create this feeling of connection and fulfilment on a regular basis for residents who need it most.”

Choir sessions will take place at Portsdown View every second Thursday of the month between 2.30pm and 3.30pm.

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Group makes waves for charity

A TEAM of 30 from across Alcedo Care Group came together to raise more than £6,000 for the Spinal Injuries Association.

In its biggest fundraiser to date, employees from the specialist homecare provider took part in a full day of outdoor pursuits including gorge walking, abseiling and white water rafting to raise funds for a charity that is close to the organisation’s heart.

Carers, care assistants, care coordinators and branch managers from across the North of England and Wales joined colleagues from the Southport head office, plus Alcedo Care Group founders and directors husband and wife Andy and Jo Boardman, to abseil through waterfalls, jump from heights into pools of water and brave the

rapids on rafts on the River Dee in Llangollen.

Andy said: “I’m so proud of each one of the team for taking on these challenges and raising such a large amount for the Spinal Injuries Association.

“As a Trusted Partner of this vital charity we are committed to doing all that we can to support them wherever we can.

“We had a super day, full of laughs and great fun, and all for a good cause.”

Ensuring every penny of every donation and all the money raised from the day’s exciting events could go directly to the charity, Alcedo Care Group covered the entry costs for all employees, a total of £3,000, and also donated a further £600 to the fundraising pot.

Scouts visit sparks happy memories for resident John

A FORMER Scout leader who was involved for more than 60 years with the movement was delighted to receive a visit from the 1st Keyham (St Mark) Scouts at the residential home where he lives in St Budeaux, Plymouth.

Resident John Stone was a Scout leader for more than six decades and, despite his dementia, he regularly reminisces about these times with staff at Butterfly Lodge.

The care team are currently engaged in a programme called ‘If only I could’ which is aimed at making residents’ dreams come true: they enable the people they support to revisit favourite activities they thought they were no longer able to do.

Tara West, who works as a healthcare assistant and is also Butterfly Lodge’s dignity champion, said: “When we spoke to John about making a wish for the ‘If only I could’ programme he spoke about his time with the Scouts and really lit up.

“John always loves to talk to me about what he used to do in the Scouts, and I find it so interesting - I could sit there for hours and listen to his stories.”

During their visit, as well as engaging with the residents, the Scouts constructed and installed a new bird house to go in the garden at Butterfly Lodge, under the guidance of leader Chris Morton.

Tara added: “John was delighted to spend time talking with them about what he used to do as a Scout leader and really enjoyed hearing about why they enjoy scouting and what activities they like best.

“He keeps telling everyone what a wonderful afternoon it was, and I’m hoping we can do it again.

“I am endlessly impressed that John spent more than 60 years involved with the movement and we knew it would make him really happy to have a surprise visit from the local youngsters.

“Huge thanks to Chris Morton and Tracey Cooke of the 1st Keyham (St Mark) Scouts for working with us to make John’s dream come true.”

Henbrook House in St Neots took resident Fred Dawson on a trip to the Royal Air Force Museum in Hendon. He was accompanied by several enthusiastic friends from the home to see some of his favourite military memorabilia up close. A lifelong enthusiast for World War II aircraft, Fred is finding it increasingly difficult to study the subject due to visual impairment caused by macular degeneration. Struggling to see the pictures in his much-loved books, the staff decided to bring those images alive by helping him to experience them directly.

Our July front cover photograph shows Pat Tharm, a resident at Colten Care’s Bourne View care home in Poole, which celebrated its fifth anniversary with a visit from retro bike group the Grumpy Grandads. If you have an image that you think would make the perfect front cover then email it to dm@scriptmediagroup.co.uk

Former Scout leader John Stone.

Put social care at the top of the in tray

POLLING day is now just days away and on July 5 we will have a new Government.

Save for any cataclysmic change of voting intention not seen in British political history, it will be Labour that will form the next government.

So what next?

Assuming such, we must act quickly and make sure that the new Government has social care at the top of its in tray from the off. A letter from the Independent Care Group will be winging its way to the new Prime Minister and health secretary (presumably Wes Streeting) before Sir Keir Starmer has left Buckingham Palace.

Any new Government gives cause for optimism and this time there is probably more than for some time.

Though Labour’s manifesto was short on detail about its proposals for social care reform, it did at least set out some laudable, if broad intentions. It promised “deep reform” including a National Care Service and ‘home first’ care to keep people living independently.

It also promised greater integration with NHS services and fairer pay, terms and conditions to ‘professionalise’ the workforce.

And in an interview he gave the following weekend Mr Streeting

went a little further, promising to adhere to the coming cap on care costs, designed to prevent people from having to sell their homes to pay for care.

His apparent enthusiasm for social care reform was infectious and somewhat compelling, especially when he talked of spending more on social care as a preventative measure, to keep people out of costly hospital beds and instead cared for at home or in care settings. That is something we have stressed for many years and an endorsement of our belief that extra money invested in social care will be offset by NHS savings.

We were also encouraged to hear Mr Streeting talking passionately about the workforce and his desire

to see a fair pay agreement for social care to recognise the “tough, vital work” that carers do and to properly reward it as a profession. Again, something we have long campaigned for.

What worried me and set alarm bells ringing for me and my colleagues was the timescale.

Mr Streeting spoke of setting up a National Care Service over a decade. And he talked about creating the fair pay agreement after negotiations. He talked also of seeking consensus, of getting all the parties together to share the best ideas.

All of this sounded slow and cumbersome whilst what the sector needs is urgent action, urgent reform, urgent change.

We are not naïve, we know that the scale of reform needed to save social care cannot happen overnight. Labour says it could take two parliamentary terms, but we believe it should be done in one. We don’t need any more reports, white papers, commissions or even cross-party, round-the-table talks.

We need to see things change and change quickly. We believe that Mr Starmer and Mr Streeting know what needs to change and, if elected to govern, will have the mandate to go ahead and do it.

Decide on the level of pay required for the fair pay agreement, properly fund local authorities so that they can pay a proper price to commission care and providers can then afford to meet that pay level; and introduce the cap on care costs.

These are surely quick wins that will make a difference straight away. Taken together they would begin to address critical staffing shortages, end the horror of having to sell your home to pay for care and start to tackle the issue of 1.6m people currently living without the care they need whilst care providers leave the sector.

Then, longer term, you can set in motion the creation of a National Care Service that brings NHS and social care under one roof.

We have been here so many times before and seen promises of reform quickly turn to dust. There will be a million and one “priorities” for Labour to tackle in its first months in office and it would be very easy for social care to get pushed to the side as it so often has before.

This time it has to be different. The public looks set to vote Labour in on a platform for change. Now, for the sake of millions of vulnerable people who need help and support, let’s see that change.

Our success in the sale of Care Homes is second to none in the care sector, and has been achieved through the 43 years experience of principal directors, Grayson and Dawn Taylor specialising solely in the discreet sale of Care Homes, Learning Disability Homes and sites/developments for C2 use nationwide

Mike Padgham

New tool to predict falls developed

PATIENTS’ risk of falling in the next 12 months could be predicted from their NHS data using a newly developed calculator.

eFalls is a falls prediction model which uses routinely available primary care electronic health record data, the first of its kind in the world.

Developed and tested by researchers from the University of Leeds, the University of Birmingham, and a team of collaborators, with funding from the National Institute for Health and Care Research, it can be used to help identify people at risk of hospitalisation or emergency department attendance after a fall over the next 12 months.

This means these people can be provided with interventions to prevent falls taking place.

Andrew Clegg, professor of geriatric medicine in Leeds’ School of Medicine, said: “Falls are a global health problem of major importance to health and social care systems. Currently, people’s fall risk is usually only assessed when they have already experienced a fall, which means that they might have already experienced a major injury such as a hip fracture.

“Our eFalls calculator means that, for the first time, it is possible to proactively identify a

person’s risk of future falls which means that they can be referred to specialist falls prevention services, reducing the risk of a fall from happening. The ability to put plans in place to protect those at risk is invaluable to the patient and their loved ones.

“The benefit to the health service is that it reduces the need for treatment and care in hospital and in the community, and the associated costs to the NHS of that treatment. We hope that eFalls will be widely adopted across the NHS to prevent falls from taking place.”

The findings help proactive identification of people who are at risk of experiencing a fall

in the next 12 months. eFalls uses existing primary care data, reducing the need for intensive clinical falls assessment, saving doctors and nurses valuable time.

Once identified as at risk of falling, people can be referred on to a specialist falls prevention service for assessment and treatment to prevent future falls.

The National Institute for Health and Care Excellence estimates that between 40 per cent and 60 per cent of falls result in major lacerations, traumatic brain injuries, or fractures.

Lucinda Archer, assistant professor in Bbiostatistics at the University of Birmingham, added: “The eFalls calculator can be

used to predict a person’s risk of a fall, based on information that is already included in their GP records.

“The accuracy of the tool has been thoroughly tested in two large datasets, containing routinely recorded information on patients from Wales and England, which has shown promising results.

“If this accuracy is consistent across the wider population, the use of eFalls to target those who would benefit from specialist assessment could vastly improve the way that falls prevention services are provided in the UK.”

The team set out to produce and assess a robust and reliable method to proactively identify people for falls prevention interventions, due to the currently limited availability of such systems.

The team developed the eFalls tool using data from more than 750,000 healthcare records.

Of these almost 35,000 people experienced a fall or a fracture resulting in A&E attendance or hospitalisation within 12 months.

The researchers now hope for the eFalls prediction model to be successfully integrated into UK primary care electronic patient record systems and are keen to work with UK policymakers to explore how eFalls could be used to inform health policy.

Symptoms to look out for to help avoid falls in the elderly

By Dr Lis Boulton

WHEN a dependent older person experiences a fall at home, it is understandable that a carer will be worried that they may fall again.

Whilst most fall-related injuries are minor: bruising, strains, and sprains, for some people the impact of a fall can be catastrophic.

We all lose muscle strength and bone density as we get older meaning we are more prone to falls and may break bones more easily.

Around a third of people aged over 65 years living in the community fall each year. Osteoporosis is also a contributing factor particularly for women during and after the menopause, which causes bones to lose even more density over time and become more fragile. Despite osteoporosis being a common long-term condition, it can be difficult to identify. However, there are some symptoms to look out for such as stooping, losing height or severe back pain. Having fragile bones can lead to fractures even without a fall, with the bones in your wrist, hip and spine being the

Dr Lis Boulton

most vulnerable.

While some will recover quickly from a fall, many others will lose their confidence, mobility, independence or even their life.

One in 10 falls result in injury, including fractures and head injuries. For hip fractures in particular, the short and long-term outlooks for people are generally poor, with 20 per cent of people dying within a year.

Falls are also recorded as a contributing factor in 40 per cent of care home admissions.

Many who fall or experience a hip fracture will need to go into residential care following an acute

hospital admission.

Worryingly, there are 10 times more hip fractures among older people living in care homes, compared with older people living in other environments with the cost of all hip fractures to the health and social care system estimated at £2bn.

Fear of falling is extremely common and can curtail physical activity and activities of daily living and lead to social isolation – even within the care home environment.

However, it’s important to recognise that falls are not an inevitable part of getting older and there are things that can be done to prevent them.

Start by checking medicines regularly, whether your own, or the person you care for. Certain medications or combinations of medicines can make people feel faint or dizzy and affect their balance.

It’s important to check the dose or look at alternatives, especially if people experience side effects like these. Eyesight changes as we age and can lead to a trip or loss of balance.

Some eye conditions such as macular degeneration, glaucoma

and cataracts are more common with age, so older people should have their eyes and glasses checked regularly.

Problems with the ears can severely affect balance. Older people should be encouraged to talk with their GP if they notice hearing changes are affecting their day-to-day living.

The problem may be something easily treated, such as a build-up of ear wax or an ear infection.

It’s also important to eat healthily and drink plenty of water. Getting enough energy is important in keeping up strength and preventing falls.

We also need to remember that it’s never too late to start exercises that improve strength and balance. Practising standing up and sitting down from a chair, trying to make this movement as controlled as possible could be a good start.

There is good evidence that strength and balance training works well for people living in care homes. Age UK has plenty of advice on preventing falls and how to get moving – safely – if you are not sure where to start. n Dr Lis Boulton is the health and care policy manager at Age UK.

An ounce of prevention for a fuller life

FALLS are the leading cause of emergency hospital admissions for older people, with the risk at its highest for people aged 65 and older.

Statistics show that people over 65 fall at least once a year, and the number of falls is expected to increase by 36 per cent over the next two decades, with 70 per cent of these occurring in individuals aged 85 and above.

However, this trend can be altered through prevention.

Benjamin Franklin wisely said: “An ounce of prevention is worth a pound of cure.”

This adage really encapsulates the principle of fall prevention.

Current funding primarily reacts to falls rather than preventing them. But what if we shifted our resources towards fall prevention?

What if we stopped the falls from happening in the first place? A proactive approach could break the cycle and significantly improve the quality of life for our residents.

Why does prevention matter?

Cost efficiency Falls cost the NHS £6 million a day. Preventing falls can lead to substantial savings.

Quality of life

Care home residents are three

times more likely to fall than those living independently, with 10 per cent of these falls resulting in fatalities.

Preventing falls can drastically improve residents’ quality of life by avoiding severe consequences such as fear of future falls, hip fractures, chronic pain and immobility.

Quality of care

A proactive approach to fall management delivers personalised outcomes for our residents and demonstrates a commitment to high-quality, person-centred care.

Innovative solutions in fall prevention

Sensor-based technology

The government has recognised

the need to shift towards prevention testing innovative technologies in care homes.

Pilots have shown promising results, including a 66 per cent reduction in falls and a 97.5 per cent reduction in ambulance callouts post-fall.

These innovative solutions offer new ways to prevent falls before they happen, using discreet sensor-based technology placed around the home.

One such technology is Arquella Sense, a touchless fall prevention and detection system that alerts care staff to movements preceding a fall or if a fall has occurred.

This system maintains resident privacy while providing datadriven insights and supporting

CQC compliance, demonstrating evidence of outstanding practice in care delivery.

Additional technologies

Other innovative technologies in preventing falls include robotic pets, digital voice coaches, medication management systems, and pain assessment tools.

These technologies provide companionship, encourage physical activity, ensure timely medication administration, and address pain-related mobility issues.

What we are seeing, though, is that the future of fall prevention, specifically within residential care, lies in the ability to leverage a combination of innovative technologies and personalised care.

Scaling up these technologies and integrating them into everyday practices can revolutionise fall management. Initiatives like the Adult Social Care Technology Fund and the Digitising Social Care Programme are crucial steps toward a safer, more efficient care system.

Fall prevention is not just about specific actions or technologies but a collaborative culture that we must continue cultivating across all care providers.

Call 0333 242 7505 or visit www.arquella.co.uk

Full support service for fall recovery: new from AAT

MORE than 700 care home residents fall every day(1)

Yet only four per cent of falls result in injury(2). Leading elderly mobility innovator AAT has introduced an innovative way to aid fall recovery, single-handedly and effortlessly –and with long-term peace of mind.

AAT’s Raizer II mobile lifting chair is a component-based portable and lightweight yet strong system that flat-packs into a convenient carry bag for storage and transportation to where needed.

It means anyone, however slight or petite, can lift even an obese person from the floor. They can do so on their own, single-handedly, safely and without effort.

Importantly, not only does AAT supply the equipment, and train care staff in its use, the company also offers comprehensive ON-SITE service and maintenance. As AAT visits your premises to service the Raizer, you are never without proven, safe fall recovery measures. Raizer is assembled around the fallen person with minimal disturbance, and minimal effort from the operator.

At the push of a button the batterymotorised seat gently and consistently powers the chair and occupant from flat on the floor to a safe seated position.

An end stop ensures the person is not overelevated and gives the operator the correct position for dis-assembly after use.

The six core elements – four identical legs

and two identical back sections- quickly and easily click-fit together with no risk of incorrect assembly. The occupant is fully supported throughout the process and kept stable and safe with use of the integral adjustable seat belt.

Raizer can safely lift any person up to 150kg/23.5st, with each charge of the battery capable of delivering up to 80 lifts.

All components are designed to be wipe clean for optimum disinfection and hygiene.

“Even conservative estimates put the number of falls in care homes at more than 700/day nationwide(1),” said Peter Wingrave, AAT director.

“This is no reflection of the standard of care given. It does leave the resident and care staff exposed to risk in safely getting the resident back up again, particularly with the growth in obesity among residents(3)

“Only four per cent of falls result in injury

requiring a visit to hospital. Use of equipment such as Raizer II can play a key role in any good moving and handling policy. It takes the effort and risk out of the procedure for all involved.

“Raizer is already proven in the market. What differentiates it – and us – now is the fact we provide comprehensive service and maintenance, on site. So there is none of the worry nor exposure of having to send it away, and in the process be without valuable, useful equipment that is needed

AAT has a proven reputation for delivery of quality-engineered, dignified technology for moving and handling elderly and disabled people.

Raizer II is just part of the company’s range which includes Medical Device Class 1-certified stairclimbers and vacuum posture cushions. Raizer is already used by a number of health authorities and blue light organisations up and down the country, to facilitate safe transfer of fallen people.

References: (1) “Responding to falls in care homes: two innovations” (2) https://taking.care/blogs/resources-advice/ elderly-falls-and-healthcare-report (3) https://www.prestige-nursing.co.uk/diet/obesityelderly-growing-problem/ Call 01978 821875, email sales@aatgb.com or visit www.aatgb.com/raizer-lifting-chair/

Advertiser’s announcement

Advertiser’s announcement

Revolutionising fall prevention with the Nobi Smart Lamp

AT Spark Care we’re passionate about helping care providers in the UK enhance the lives of those they support.

We understand the challenges you face, especially when it comes to fall prevention and detection. That’s why we’re proud to offer the Nobi Smart Lamp – an innovative solution that’s transforming care.

Nobi Smart Lamp –your 24/7 guardian angel Nobi seamlessly blends cutting-edge technology with a stylish design, making it the perfect addition to any living space.

It’s more than just a lamp; it’s a vigilant guardian, constantly monitoring for falls and calling for immediate assistance n 100 per cent fall detection: Nobi’s advanced sensors and AI ensure no fall goes unnoticed, alerting caregivers within seconds.

n Proven fall reduction: Nobi’s proactive measures, including automatic lighting and proactive alerts, have been shown to reduce falls by 84 per cent.

Advertiser’s announcement

n Enhanced wellbeing: Nobi promotes better sleep and reduces disorientation with circadian lighting and automatic nightlights.

n Rapid response: One in two older adults who lie on the floor for longer than one hour die within six months of the fall.

Quick help is a matter of life and death. With Nobi, care workers can offer help within 90 seconds.

n Data-driven insights: Valuable data, like out-of-bed alerts and analysis after a fall, help carers to prevent falls.

n Sleep reports: Support a faster diagnosis of health issues.

n All of this while respecting everyone’s privacy: Nobi provides abstract incident imagery for analysis, helping caregivers identify fall patterns and implement targeted prevention strategies

Proven results

Nobi has been rigorously tested and proven to deliver outstanding results in real-world care settings. Its impact on fall prevention and detection is undeniable.

Our partnership approach

We understand that embracing new technology can feel daunting.

That’s why Spark Care takes the time to truly understand your organisation’s specific needs and challenges through close collaboration. We tailor our solutions to enhance your existing care practices with technology, making the integration smooth and efficient.

Experts in nurse call systems manufacturing and installing

MEDICARE Systems are experts in manufacturing and installing wireless nurse call systems.

Nurse call systems are an essential part of worldwide healthcare. They provide a way for patients to communicate with staff and for staff to be alerted to patient needs.

Our systems and equipment can be found in nursing homes, hospitals, hospices and clinics worldwide.

Medicare Systems offers a professional service from initial consultation to the installation and commissioning of the nurse call system recommended to the client. The HTM6500, Medicare’s latest range of wireless nurse call products, has been designed with aesthetics in mind. While easy to use and highly durable, separate systems are designed to meet the varying requirements of both the private and the public sectors.

With the flexibility to cater to unlimited call points, the HTM6500 system incorporates the best in wireless radio technology. It remains the most user-friendly radio nurse call system to use and maintain.

The HTM6500iBiR system is a nurse call system that

provides specific data to meet CQC standards. It allows care monitoring while providing an alarm system to raise the alarm for help and assistance when required.

The HTM6500iBiR system offers versatility and many other options. The system benefits from being addressable; it not only records response times, but it can also record the staff member who has attended to help and provide care or assistance.

Whatever your requirements, from the smallest to the largest site-wide networked systems, Medicare can tailor to suit your individual needs and budget.

After installation, you will have the reassurance of the Medicare service support team, which is available 24 hours a day, 365 days a year. Call 0800 849 5123 for more information.

Our commitment to our clients goes beyond just providing technology.

We offer extensive training and ongoing support to ensure your staff confidently use Nobi to its fullest potential, maximising the benefits for your organisation.

Email malcolm@spark-care.co.uk to discover how Nobi can transform your care organisation and create a safer, more fulfilling environment for those you care for.

You don’t need to wear a white coat to be a scientist

By Ruth French IMPROVING the

lives

of those in our care is everyone’s goal in social care.

We are becoming techwizards and are already masters of the ‘fluffy’ things that just make every day better.

What we have never shouted enough about is the fact we are scientists too – we observe, experiment, and we monitor results as we go about our jobs.

At Stow Healthcare we have taken this to a new level in the last year, working closely with Care England and continence specialist nurse Sarah Coombes from University Hospitals of Leicester as we have researched the impact of introducing decaffeinated drinks on falls connected with our care home residents going to the loo.

Falls are the biggest cause of injury related deaths in the over 75s, and cost the NHS £4.4bn each year, a quarter of which is attributable to social care.

Apart from monetary cost, we all know the impact falls can have on the confidence and participation in daily life of our residents.

Why is caffeine

relevant? Caffeine is a diuretic and has an irritant effect on both our bladder and bowel, so makes us go to the loo more often and with greater urgency.

In an acute setting at Leicester, when decaf drinks were introduced, there was a reduction in falls of 30 per cent seen in patients.

We decided to trial this across our eight nursing and residential settings, with 89 per cent of our residents opting to take part after blind testing tasting sessions and sharing information about potential health benefits.

Over six months we monitored falls data.

There was no change in what we asked our staff to record – they carried on as normal recording

the circumstances, timings and locations of falls.

In the background we started to build a picture to understand more about how falls occurred, noting that around 30 per cent were connected with going to the loo overall.

Sometimes residents could tell us this, sometimes we surmised this information based on the location of their fall for example.

We also collated data from the four months prior to the start of the trial, to use as our baseline.

After six months we worked with Care England to analyse our data.

It revealed that there was a 37.59 per cent reduction in falls as a proportion of occupancy during the Decaf Project.

There was also a 29.21 per cent reduction in falls associated with toileting as a proportion of total falls.

Whichever way we looked at it, decaf seemed to have improved outcomes for our residents.

One resident, Robert, said: “Since being on decaf, once I go to sleep, I sleep right through until about 5am.

“I used to wake frequently through the night to go to the loo. Having an undisturbed night has made a huge difference to me.”Robert also falls less now, with fewer trips to the loo in the night.

At Stow Healthcare we are continuing with decaf being the default, but always offering a choice of caffeinated drinks for

our residents.

Our project has been very well received with local and national TV and radio coverage and interest now growing in our local ICB.

We hope it shows that we in social care are ideally placed to do our own research, as formally or as informally as we are able to.

We are not research scientists and we don’t need to wear white coats.

Let that not stop us from experimenting and looking for innovative ways to improve the lives of those we care for.

Find out more about The Decaf Project and access free resources by scanning the QR code at the bottom left hand corner of this page. n Ruth French is the operations director for Stow Healthcare and director of the Outstanding Society.

The Outstanding Society is a community interest company, free to all providers irrelevant of their rating. It is a platform to share and celebrate best practice, help others to improve and promote careers in social care.

Email Sonia at info@ theoutstandingsociety. co.uk for more information or follow the links below.

Ruth French

Residents are the face of campaign

CARE home residents in Saltburnby-the-Sea are the face of a national nature challenge – where participants do one wild thing a day throughout June.

Residents at Hazelgrove Court took part in a photo shoot for 30 Days Wild, The Wildlife Trusts’ annual challenge.

Ellen Else was among those who modelled for the Trusts’ campaign, and can now be seen hugging a tree in their “Let’s Go #30DaysWild for Carers” brochure.

She was joined by almost a dozen fellow residents including Joan Johnson, Joyce Wooffindin and David Rigg when professional photographer Trai Anfield visited the home for the shoot.

The photos will be used in future campaigns, in print and digital materials, to promote the nationwide challenge, which aims to raise awareness of the importance of protecting the natural environment.

The care home was approached to participate in the campaign after taking part in the 30 Days Wild challenge for six out of the last 10 years it has been running.

Sharon Lewis, activities coordinator at Hazelgrove Court, said: “The residents absolutely love taking part in 30 Days Wild.

“In the past few years we have hugged trees, made bird feeders, made bug hotels, and tuned in to wildlife webcams around the world – everyone thought the shark cams were brilliant.

“We have also reared caterpillars and then released the butterflies. We sponsor a barn owl box but this year a pair of kestrels have taken up residence and have laid four eggs.

Hazelgrove Court senior carer Melody Hove and resident Ted Wilkinson.

“Everyone is very excited.

“Everyone was very excited to take part in the photo shoot and had a great time. Ellen was delighted when she saw her photo had been used in the brochure.”

Over the last few years, residents have enjoyed nature puzzles and games, making bird feeders and bug hotels, painting flowers and leaf printing, making daisy chains and planting sunflowers, as well as visits to the coast and nearby woodlands, among other activities.

Joanna Richards, head of communications for The Wildlife Trusts, added: “It’s fantastic that residents at Hazelgrove get so much out of 30 Days Wild.

“The variety of activities they do shows how the challenge can be interpreted in so many different ways.

“We’re delighted that some of the residents could help us to promote this year’s challenge as it celebrates its 10th year.

“Everyone benefits from taking time for nature and we can all do our bit to help wildlife where we live.”

Home wishes colleagues well

GHYLL Royd Care Home

celebrated the retirement of two of its longest-serving staff members, Judith Harrison and Janice Cromack, at a ‘Jubilación’ – the Spanish word for retirement. Together the duo have dedicated 54 years to caring for residents at Ghyll Royd, making them the home’s longest serving team members.

To mark the momentous occasion, Ghyll Royd hosted a special retirement celebration open to both staff and residents. The event was filled with

William Rathbone X Awards triumph for ‘visible role model’

SUZANNE Mumford, Care UK’s head of nursing, care and dementia, was named the winner of the William Rathbone X Award for Excellence in the Executive Nurse Leadership of Community Nursing Services.

The awards ceremony took place at London South Bank University.

The annual event was attended by national and regional nursing leaders in practice, government, and education, and was hosted by Dr Crystal Oldman CBE, Queen’s Nursing Institute chief executive, and Dr Rebecca Myers, representing the Council of the QNI.

Suzanne said: “When you train as a nurse, you should be an inspiration to people. You should be role-modelling best practice and you should be inspiring other people in your field to be the best that they can be.

“I am honoured to have received the William Rathbone X Award for Excellence in the Executive Nurse Leadership of Community Nursing Services.”

The William Rathbone X Annual Award for Excellence in the Executive Nurse Leadership of Community Nursing Services is one of the most prestigious awards offered by the QNI.

standards of care delivery to over 9,000 residents at Care UK.

Suzanne is a visible role model to nursing and care colleagues, supporting a consistent and sustainable approach that embeds evidence-based practice.

Since taking up her role in 2019, Suzanne has led several significant initiatives, including the focus on detrimental prescribing and administration of psychotropic medication for people living with dementia.

Alongside her team of dementia specialist nurses, Suzanne has reduced the use of antipsychotic drugs for residents with dementia, who do not have a psychotic illness, down by 15 percentage points.

This was achieved through educating teams, evaluating causes of distress and behaviours colleagues found challenging, and developing and implementing a programme of positive support.

Suzanne’s team of specialist nurses are also encouraged to prescribe music through Playlists for Life, comforting touch with Namaste care for people with advanced dementia, robotic animals, and gardening activities.

Another initiative that impressed the judge’s is Care UK’s annual census.

laughter, heartfelt speeches and a warm atmosphere of appreciation for Judith and Janice’s invaluable contributions.

“Judith and Janice have been the heart and soul of Ghyll Royd for nearly three decades,” said home manager Nichola Harrison.

“Their unwavering dedication to resident care and their genuine warmth have created a lasting impact on everyone who has had the pleasure of knowing them.

“We wish them all the best in their well-deserved retirement and know they will be deeply missed.”

This award provides the recognition of the impact of excellent strategic nursing leadership, support for staff and the positive outcomes for patient experiences in the delivery of community nursing services.

William Rathbone X served as a Council member of the QNI from 1974 until his passing in 2022.

This award, named in his honour, gives recognition of the impact of strategic nursing leadership, including support for colleagues and positive outcomes for patients or residents.

Suzanne works collaboratively with colleagues to develop nursing, care and dementia strategies that ensure the highest

Started by Suzanne in 2020, this records common medical conditions experienced by residents living in the operator’s homes.

This enabled Suzanne to better identify specific training needs.

As a result, she oversaw the development of a Basic Care of Older People training module, supported with individual homes’ workforce development plans, and additional short face-toface modules covering common medical conditions and ways to support people to live well with multiple co-morbidities.

The award was presented to Suzanne by Nick Addyman, QNI trustee and son-in-law of William.

CQC enforcement powers – Notice of Proposal

By Lucy Bowker and Samantha Burges

CQC deploys Notices of Proposal in response to perceived areas of serious non-compliance.

The vast majority of providers will likely have never received a NOP, but if they ever do, it is important they understand them so they can take prompt, decisive action to protect their service.

What is a Notice of Proposal?

NOPs form part of CQC’s civil enforcement powers conferred by legislation.

A NOP may propose to do any of the following:

n Impose or vary conditions of registration.

n Suspend registration.

n Cancel registration.

NOPs can also be issued in registration situations but this article considers NOPs in relation to CQC enforcement action.

A NOP can be served in relation to a registered provider or an individual registered manager.

They set out the action CQC proposes to take and CQC’s reasoning. NOPs should include a service user identification key, alongside a list of any evidence referenced in the NOP.

Why should providers consider responding to Notices of Proposal? NOPs demonstrate that CQC has serious concerns.

The CQC enforcement decision tree demonstrates that NOPs are considered when the seriousness of a breach is judged as high or medium risk.

If a provider fails to convince CQC they have addressed the concerns or that the basis of the NOP is unsound, CQC can proceed to a Notice of Decision.

A NOP will automatically be adopted by CQC and a NOD will be issued if written representations are not submitted.

Once a NOD is issued, the matter is taken outside of CQC and the provider or manager will have the opportunity to appeal the NOD through the First-tier Tribunal. The appeals process can be costly and time consuming.

If a provider or manager does not appeal a NOD by the deadline or their appeal fails, the action outlined within the NOD will take effect.

It is always best to begin addressing the matter at the earliest opportunity.

Even if the written representations are initially unsuccessful, it can buy time.

This is helpful to providers and managers who accept the issues raised and are implementing improvements.

How can a provider respond to a Notice of Proposal?

Providers and managers have 28 days from the date of receipt of a NOP to submit representations to CQC.

The representations may include factual challenges against the information relied upon by CQC, legal challenges against the proportionality of the proposed action, updates on the current position at the service and supporting evidence.

An important point to note is

that the burden of proof is on CQC to demonstrate that at the time the decision is being made, the proposed action is reasonable and proportionate.

Therefore, any improvements made by the provider must be considered and the current position is paramount.

How will CQC respond to NOP representations?

Following receipt of representations, CQC can either: n Decide not to adopt the NOP and withdraw it.

n Decide to adopt the NOP and serve a NOD.

There is no statutory requirement for CQC to respond to representations within a certain timeframe.

CQC has been seen to take as little as a week to respond in some circumstances and over six months in others.

When will a NOP take effect?

It is important to note that the NOP does not take effect immediately and it will only take effect (if at all) when a final decision is made in relation to the matter.

Even if a NOP is adopted and the matter enters the formal Tribunal process, there is plenty of scope for negotiation.

How can Gordons Partnership help?

At Gordons Partnership we have an experienced team who have successfully represented many providers and managers through the NOP process and up to the Tribunal if necessary. We are experienced in reviewing, assessing and putting forward the strongest case possible on behalf of our clients.

We regularly assist providers through all stages of the CQC enforcement process as well as with registration matters, complaints and factual accuracy challenges.

Given the time-sensitive nature and potentially severe consequences of CQC enforcement actions, we encourage providers to seek legal assistance as soon as possible.

Recently we have successfully assisted a provider who received NOPs to cancel two care homes as well as an NOP to cancel the provider’s overall registration.

All three NOPs were adopted and the client received NODs. These were all appealed to the First Tier Tribunal. When the first of the care homes was re-inspected with a positive outcome, that case was settled, as was the overall case. Finally, there was a re-inspection of the second home which also was found to be compliant. Therefore, all three appeals were successfully settled dispensing with the need for a Tribunal hearing. The two services are back on track and flourishing.

n Lucy Bowker is a solicitor and Samantha Burges is a senior associate solicitor at Gordons Partnership.

If you have received a NOP from CQC and are seeking legal support, please do not hesitate to contact us on 01483 451 900 or email us at sols@gordonsols.co.uk

Fiesta fun for residents as they celebrate Cinco de Mayo

FOUR Seasons Health Care

Group care homes have welcomed family, friends and members of their local communities to join residents at Mexican-themed parties to celebrate the Cinco de Mayo festival.

Mexico was the first stop on the ‘Cruise Around the World’ armchair travel activity, which, throughout the year, will see residents at Four Seasons Health Care and brighterkind care homes across the UK experiencing the sights, sounds, tastes and culture of destinations they’ve always wanted to visit.

Leanne-May Walsh, who heads up the Magic Moments activities programme for the group, said: “The preparations for our Cinco

de Mayo fiesta started weeks ago with everyone at our care homes getting involved.

“Our residents made colourful garlands and props in their craft activities and even took part in Spanish lessons, so we were ready to party Mexican style.

“It’s been a very exciting first port of call on our world cruise, and everyone enjoyed experiencing the Mexican culture and loved the food.

“We’re now deciding what our next destination will be, having already booked Paris for the Olympics in July and Lapland for the festive season in our cruise

itinerary.”

The ship will also be docking at fondly remembered destinations, so residents can share their stories about their travels in the past and take a trip down memory lane.

The fiestas had all the ingredients to transport guests to Central Mexico, with vibrant decorations, traditional Mariachi music and lots of maraca shaking.

The care homes’ chefs prepared margaritas and mocktails and a feast of burritos, enchiladas and chocolate churros.

Lucy Bowker

Samantha Burges

Club helps resident’s dream come true

A LONG-standing dream of care home resident Alec Smith finally came true after he was sent a signed photograph and invited by Rangers Football Club to visit Ibrox stadium.

When Alec told HC-One Scotland’s The Beeches Care Home wellbeing team about his love for Rangers Football Club, they wanted to do something special for him.

Alec was ‘thrilled’ after receiving a signed photo and invitation to visit the Ibrox Football Stadium in Glasgow.

Alec, who turns 72 in June, has lived at the nursing and nursing dementia home in Dunfermline since June 2022.

He and his wife Mary have been together for 50 years and married for 21 years.

They have three children – Alec, Scott, and Laura.

Alec has loved Rangers Football Club all of his life and he knew Mary’s uncle George Niven, who played for them as a goalkeeper from 1951 to 1962.

The Beeches recently held their regular ‘Goldfish’ activity, where residents are asked to make three wishes.

Colleagues subsequently worked together to help grant Alec’s for a signed photo.

Wellbeing coordinator Kerry Knox wrote to the club to

request if they could send him a signed photo or a small piece of memorabilia.

To everyone’s surprise, not only did he receive the signed photo, but Alec and his family have been invited along for a tour of the stadium.

Kerry said: “Alec has dementia but recognises his favourite team and loves to watch them on TV and we are so pleased we could help him make this dream come true.”

Dementia café launched

BLUEBIRD Care West Berkshire has launched a new monthly dementia café in Hungerford in partnership with charity organisations Dementia Friendly West Berkshire and Age UK Berkshire.

The first café event took place at the Bear Hotel and was officially opened by the Mayor of Hungerford, Helen Simpson. It attracted more than 30 attendees.

Phil Miles, director of Bluebird Care West Berkshire, said: “The dementia café has been set up as a much-needed local service in Hungerford and it was lovely to see so many local people there on the day. When Tamsin Hudson joined our team last year as a dementia care adviser she was absolutely committed to setting up and running a dementia café in Hungerford, with Sue Young from Age UK Berkshire. They have been working hard to deliver what was our first event.”

With a programme of activities planned throughout the year, café visitors can expect a variety of engaging experiences meant to stimulate the mind and encourage reminiscing amongst those with dementia.

Together, they will be able to share their experiences and receive advice and information from Tamsin and Bluebird Care’s professional care experts.

Among the planned activities are live music sessions featuring the musicians from Berkshire Music Trust, as well as art and craft activities led by local artists and crafters.

These activities are specifically designed to support those with dementia, encouraging people to engage their mind in creative ways while building a sense of community.

The Hungerford dementia café will be held on every second Tuesday of each month.

HC-One Scotland’s The Beeches resident Alec Smith with his signed Jack Butland photograph.

Homes offer a rich and fulfilling life

ORCHARD Care Homes

specialises in care for people living with dementia, across its 23 homes across the north and the Midlands – and as such, gears its entertainment and activities not only towards group activity but individual interests where possible.

As each home gets to know each of its residents, cares and managers keep a lookout for anything happening in the community or locally that would appeal to them.

For instance, staff at Green Lodge Care Home in Billingham have taken two football-mad fans of Middlesborough FC to Riverside Stadium for an exclusive behind-the-scenes visit.

One resident living at Paisley

Lodge in Hopton Mews, who is registered blind, is a keen fan of rock music – so a staff member took him along with his son to experience a live gig in nearby Leeds by an AC/DC tribute act.

Such activities are typical across the group, in that they live the Orchard ethos of embracing the power of choice, inclusion, and meaningful engagement to bring joy and fulfilment to the people living in their homes

Each home works hard to create a schedule to engage residents physically, mentally, and emotionally, enabling people to choose their preferred activities.

Orchard’s homes foster an environment where every resident can thrive through a comprehensive programme of

activities that includes exercise, music, animal interactions, and arts and crafts.

Gentle armchair exercises keep residents active, complemented by frequent visits from fitness coaches who tailor activities to individual capabilities, ensuring everyone can participate. These exercises promote physical health, morale, and social interaction.

Music plays a significant role in daily life at Orchard Care Homes, with singalong sessions providing cognitive stimulation and emotional uplift. Local singers and musical activities with props make sessions interactive and visually stimulating.

The group also embraces the therapeutic power of animals

and arts. Pet therapy sessions offer emotional benefits, while arts and crafts provide creative outlets, fostering a sense of accomplishment and purpose.

In the group’s nine specialist dementia ‘Reconnect’ communities, the aim is to provide additional meaningful engagement for people living with complex dementia, based on individual life stories and interests. This can help people to rediscover lost passions and hobbies and reconnect with their lives.

This holistic approach not only enhances people’s quality of life but also fosters a sense of community and belonging, making Orchard Care Homes a place where residents truly feel at home.

Home strikes a chord with residents’ ukulele band

A STUDLEY care home has teamed up with a local music school to launch an initiative designed to infuse the joys of music into the lives of its residents.

Studley Rose, part of the Macc Care group, recently held its inaugural ukulele class in partnership with Gumbley’s Music School, where residents were taught everything from the proper technique of holding the ukulele to mastering essential chords.

Under the expert guidance of tutor Eric Kingdon, the residents embarked on an inspiring musical journey, immersing themselves

in the fundamentals of mastering this charming instrument.

Registered Manager Maria Willis said: “We are thrilled to see the positive impact of the ukulele lessons and for the residents to begin The Studley Rose Ukulele Band.

“Music has a remarkable ability to uplift spirits and foster a sense of community, and we are immensely grateful to Eric Kingdon and Gumbley’s Music School for their invaluable support.

“We eagerly await the next lesson of this wonderful partnership and the happiness it will bring to our residents.”

Residents ‘Twist and Shout’ with Beatles event

THE residents of Cranford Care Home in Aberdeen, part of Larchwood Care, were treated to an afternoon of music and memories as Keith from The Rock Room Music Studio hosted a Beatles-themed interactive music session.

With tambourines and shakers in hand, residents clapped, danced and sang along to some of the greatest hits from the iconic band. Care home manager Coleen Reid said: “Music has a unique power to connect and energise,” she explained. “Keith’s sessions are not just about fun; they’re also a vital part of our therapeutic activities that genuinely uplift everyone’s spirits. His ability to

engage with our residents and staff alike brings our community closer together.”

The event featured a playlist of Beatles tracks, carefully selected to encourage participation and awaken fond memories among the residents. The room was filled with energy and smiles as familiar tunes echoed through the halls, creating an atmosphere of joy and camaraderie.

“We believe in creating a vibrant living environment where all our residents can thrive,” Coleen added. “The Beatles singalong is just one example of how we strive to enrich the lives of our residents through engaging and meaningful activities.”

Meet our sponsors

Virgin Money

Virgin Money is the trading name of the previously well established Clydesdale Bank and Yorkshire Bank brands in the UK.

Our Health & Social Care sector team plays an increasingly important part of the Virgin Money business and is now the largest sector that the Business Bank finances and supports.

The team, led by Derek Breingan, has grown to a national team of 22 colleagues dedicated solely to supporting customers who invest and operate in this market.

Our focus is on ensuring that the sector is specifically supported by the bank in order for customers to continue to be viable, sustainable, valued now and into the future.

Not only has the team has become well known as the go-to main stream provider of development funding for new care home developments, we have also made significant investment in businesses across sub-sectors including specialist care (both adults and children), childcare, dental as well as the growing success of our new healthcare real estate investment lending.

Our key USP is that all deals, regardless of size, sector or sponsor, are transacted and managed by the same specialist team, offering seamless named face to face relationships which is hugely valued by our customers and the professional market.

Fusion

Still using paper based systems to manage aspects of your care business? Yes you might be able to manage that way, you’ve always done it that way, is there a part of you that can’t face changing, not to mention the perceived upheaval, time, investment and training required to change.

The thing is, switching to Fusion is none of those things, and once you’re up and running you’ll know for sure your data is safe and compliant whilst your business runs more efficiently. Fusion is for care providers who strive to achieve the best care and the best working practices.

Capture relevant information such as resident/ staff details in the most simple time efficient way. Manage your documents to ensure that information is dealt with logically. Avoid duplication of Care Plans and using handwritten timesheets that need to be manually inputted into a payroll system. Streamlining, optimising and automating certain internal processes will reduce delays, human error, red tape, and the complexity of certain manual care and administrative processes as well as relieving the stress of the inspectors visit.

Software for care for people who care.

Required Systems

An on-line, cloud-based system giving you instant access to the most up-to-date procedures and forms required, and an easy-to-use audit tool to help evidence compliance with the new CQC key questions and quality statements for England. Auto updates and you can allow staff access and see who has used it.

“The seventh annual Caring UK Awards are an amazing chance to recognise the dedication, hard work and the skills of the people that make the sector a truly centre of excellence in the UK elderly care sector. Congratulations to all those recognised for their award in an often-overlooked key sector of society.”

Peter Hawkins, Managing director, Required Systems

Fulcrum Care

We stand at the forefront of revolutionising care quality and operational excellence within the care home sector. Founded with the noble ambition to enhance the lives of those residing in care homes, our mission transcends mere support—it’s about instilling peace of mind for owners, families, and caregivers alike. With a comprehensive suite of services spanning responsive interventions, proactive strategies, and futuristic technologies, we are not just consultants; we are a beacon of hope and excellence in the care sector, dedicated to ensuring that every night, families can rest a little easier knowing their loved ones are in capable hands. Fulcrum Care elevate the standards of nursing and care homes through bespoke consultancy services, focusing on the nuances of regulations and the operational excellence of care facilities across the United Kingdom. Our expertise lies in transforming challenges into opportunities for improvement, ensuring that each home not only meets but surpasses the expectations set by regulatory bodies. Through a tailored approach, we conduct thorough audits, provide interim management solutions, and offer strategic advice to remedy any compliance issues, thereby enhancing the quality of care provided and making each home a preferred choice for potential residents.

NGA Care

NGA Care is a leading Independent, client focused, care home brokerage specialising in the buying and selling of healthcare businesses and care homes.

Founded by Nick Greaves, who has more than 20 years’ experience at the forefront of business sales and an exemplary track record, having successfully negotiated and completed more than 150 care deals in recent years.

These transactions range from care complexes with more than 100 beds, specialist care facilities and boutique family run care homes through to homes that have ceased trading, development land and luxury turn-key new builds.

As independent care home brokers we work with national, regional and independent care operators, investors, new entrants, insolvency practitioners and banks to facilitate swift, confidential transactions with the objective of securing the best deal for our clients.

We would love to hear from you to discuss your business objectives and explain how NGA Care can assist with achieving your goals.

We have several sponsorship opportunities remaining for the seventh annual Caring UK Awards taking place at the Athena in Leicester on Thursday, December 5. For more information call Bev Green on 01226 734288 or Carole Rice on 01226 734412. Further details are available at www.caringukawards.co.uk

New office opened by Warrior Shaun

FORMER player, long serving coach and now leadership and management director at Wigan Warriors, Shaun Wane, has officially opened Alcedo Care Group’s new office in Pemberton.

The current England head coach dropped in to meet and greet fans, chat to Alcedo’s Wigan team and its clients and cut an orange ribbon to declare the new branch officially open.

Specialist homecare provider Alcedo Care Group enjoys a long affiliation with Wigan.

Managing director Andy Boardman was born in the town and the company has operated locally for more than six years, delivering its homecare services from two previous locations before making the move to the new site.

Sponsors and followers of Wigan Warriors, it was only natural for Alcedo to invite the club to undertake its official opening.

Andy said: “We’ve outgrown two offices in Wigan already and the move to larger premises on Ormskirk Road provides us

with even more room to grow, accommodating our rapidly expanding team and enabling us to offer additional homecare services that we know are needed across the local community.

“A huge Wigan Warriors fan myself, I was incredibly grateful

to Shaun for joining us. We really do feel part of the community and very much at home in Wigan and this has been a fantastic way to celebrate the official opening of the new offices.”

Alcedo Care Group is currently working with 50 clients across Wigan, delivering more than 100,000 care hours annually to support and enrich the lives of some of the most vulnerable individuals within the community. From its new base, the experienced Wigan team will continue to deliver Alcedo’s portfolio of home care, including personal care, nursing, nurse-led complex care and support and companionship, while extending its range of more specialised services including live-in care, children’s complex care and mental health support.

LAMONT

Lamont Johnson is delighted to confirm the recently completed sale of Crelake House.

The Home is registered for 27 set in its own secluded garden and grounds, close to Dartmoor National Park and enjoying a

The Home is management operated and has the benefit of

having

this

on behalf of the long time owners Mr Andrew & Mrs Maureen Maclean.

43

Operator acquires Huntly care home

PARKLANDS Care Homes has taken over the operation of Huntly Care Home.

Parklands, which operates 11 sites across Moray and the Highlands, has assumed responsibility for the home from Aberdeenshire Health and Social Care Partnership.

The Partnership has managed the care home since April 2023 when the previous operator withdrew its registration.

Staff employed by the previous operator will automatically transfer to Parklands while shortterm contract staff appointed by AHSCP have been offered the opportunity to apply to remain in role, in line with Care Inspectorate requirements. Parklands is also actively recruiting in the area.

The care home will be renamed Deveron House.

Opened in 2013, the home can accommodate up to 60 residents over four wings, although only three are currently utilised.

Ron Taylor, managing director of Parklands Care Homes, said:

“Parklands has been caring for older people in the north-east for more than 30 years and we are delighted to take on the stewardship of this important community asset.

“This is our first home in

Jide brings operator to Hertfordshire

A NEW Walfinch home care service in Hertfordshire is the result of one man’s change of career.

Jide Williams, a former company chief financial officer, is now the managing director of the Walfinch home care service in St Alban’s.

“I was trapped abroad during the pandemic, unable to get back to my family in the UK,” he said.

“I realised that life was about more than just working and consuming. I wanted something new, so that I could use my skills to give something back to the community.

“Being boxed up, alone, and hearing so much bad news about Covid, I started looking inwards, and found my caring side. I decided that my new career would be in care.”

Jide is an FCCA-qualified accountant and has a Masters in business administration from Manchester Business School, plus years of experience working at the heart of company finance, and knew that he wanted to build a business of his own. He researched home care in depth.

“I learned that when it comes to social care, nine out of ten people prefer care at home, so I rejected the idea of starting a care home in favour of starting a home care service,” he added.

With plenty of commitment, but no experience in the care sector, Jide chose to become a franchisee with Walfinch.

“It’s a young company that has grown to 30-plus offices across the country in five years, and has an executive team with more than 100 years’ collective experience

in care. I liked the opportunity it presented for us to grow in business together,” he said.

Jide’s vast business experience means he understands the importance of building a team with the right knowledge and skills to deliver the best personcentred care.

His registered care manager and training manager, Victoria Ebsworth, has 23 years of care sector experience.

Jide is now looking forward to building a sustainable business that delivers a full suite of home care and live-in care services.

He added: “Moving into the home care sector has been very rewarding.

“With my business skills and the care skills and experience of Walfinch, I am confident that my team and I can expand our business to bring highquality care to people across Hertfordshire.”

Aberdeenshire, but Huntly is very close to our Moray heartland, and we look forward to becoming an integral part of the local community.

“I want to pay tribute to the team at AHSCP for their efforts

over the past year, in sometimes challenging circumstances. They have worked hard to elevate care standards and I am determined to continue that progress.”

Ron said he has already held constructive talks with employees and relatives about the transfer.

He added: “There is a palpable sense of optimism among employees, residents and their loved ones who are looking forward to the future with confidence. After a difficult period for the home, this is the fresh start it needs.”

Parklands plans to reopen a 15-bed wing at the home, carry out an extensive refurbishment and provide enhanced facilities for residents, including a cinema and bar and upgrades to the courtyard garden.

Deveron House will be managed by Ruth Smith, who has worked for the Parklands group for more than 10 years, most recently at Wakefield House in Cullen, where she was instrumental in driving up care standards.

New training programmes

CARE providers across Lincolnshire will have access to exclusive training programmes for the first time, provided by Care in Lincs.

Care in Lincs is the workforce development department of the Lincolnshire Care Association.

It can now deliver new, exclusive training programmes after gaining endorsed provider status from Skills for Care.

Mark Turton, non-executive director of LinCA and head of workforce development at Care in Lincs, said: “The Skills for Care endorsement recognises learning providers who deliver high-quality learning and development to the social care sector and will add more variety to the workforce development offer in Lincolnshire.

“What this means for the independent care provider cannot be underestimated, and as an endorsed provider LinCA will be able to expand the offers with new and exciting learning opportunities in the development of our leaders and managers across Lincolnshire.”

Promoting employee development and organisational effectiveness, Care in Lincs already supports the care sector through its training programmes. It delivers training to health and social care staff throughout Lincolnshire across a range of topics such as learning disabilities, safeguarding, dementia and fall risks.

Now a Skills for Care endorsed provider, the organisation has access to exclusive licensed programmes, making them available to Lincolnshire care providers for the first time. These programmes will cover leadership, management and development. The company will also be able to further support care providers in Lincolnshire by sharing insights on industry trends and best practices, with exclusive information being available for endorsed providers.

To become an endorsed provider an organisation must meet the high standards outlined by Skills for Care which look at the quality and delivery of the training provided.

Amrit Dhaliwal, CEO of Walflinch, and Jide Williams.

Ron Taylor and Ruth Smith.

Jade Wynne, admin support for Care in Lincs Recruitment, Alistair Soons, admin support for Care in Lincs Digital, Vikki Parkes, admin support for Care in Lincs Workforce Development, Mark Turton, non-executive director of LinCA and head of workforce development at Care in Lincs and Frank Hanson, falls training manager at Care in Lincs.

Home care team expand to Kibworth community

BLUEBIRD Care Market

Harborough, Oadby and Wigston has opened a new office in Kibworth, delivering care services to the community in the comfort of their homes.

The driving force behind the expansion is director Ami Parmar, who has a deeprooted connection to Leicester and personal experience with caregiving.

Her journey began a couple of years ago when she set up the CQC-rated ‘Good’ service after witnessing her grandmother’s struggle to access quality care while wanting to remain in her own home.

Ami’s passion for community support and her first-hand experience with the challenges of caregiving inspired her to create a new platform for home care services.

Since then, she and her team have delivered thousands of hours of care to individuals and families across Oadby, Wigston, Market Harborough, and surrounding areas.

Ami said: “Having been through a challenging time with my own grandmother who had dementia, we felt we had no choice but to put her in a care home.”

“We recognise there are many family members within our

community who would really benefit from a home care service provider to help manage the care for their loved one.

“Many people are not aware that these services exist, and I have made it my personal mission to let the community know that we exist to lend a helping hand when it’s needed the most.”

Joined by her husband Ajay, care manager Justine Burke and care coordinator Hanna Foster, Ami brings more than 20 years of combined experience in health and social care to the team.

Together, the team provide comprehensive home care services, ranging from 24-hour live-in care to hourly care visits, respite care, night care and companionship.

Homes boost credentials with panels installation

TWO care homes in Wales have installed solar PV panels to save up to 133 MWh annually – the equivalent to planting 1,556 trees per year.

Shaw healthcare has installed the panels at Cwm Celyn in Blaina and Maes-y-dderwen in Tredegar, with installation completed by Nuvolt.

Director of property services for Shaw healthcare, Tony Lane, said: “As well as making significant savings in utility costs with the installation of the panels, we as a company are also committed to ensuring that we are looking at ways to reduce our CO2 emissions and pursue a more sustainable

way of operating.

“With the ever-increasing price increases in energy costs, by installing solar PV panels, care homes will become less vulnerable to the price fluctuations and national grid outages.

“This is a very significant investment for Shaw and we are looking forward to continuing our green journey with additional installations planned for later this year.”

The investment for the two services is expected to pay off in under less than two-and-a-half years, with carbon savings of 29,946kg.

Ajay and Ami Parmar

Jobs created as operator makes investment in Belper care home

AUREM Care is making a significant investment of more than £500,000 in the refurbishment of its Kilburn Care Home in Belper.

The project will not only bring 10 new beds to the care provision and create partnership opportunities with local commissioners, but will also create more than 20 new jobs, reflecting the operator’s commitment to improving healthcare services and boosting local employment.

Managing director Leah Marsh said: “We are proud to be at the forefront of innovation in care

home design and facilities.

“The refurbishment of Kilburn Care Home is a clear statement of our commitment to providing high-quality care and support to residents.

“We are excited about the opportunities this project will bring, not just to our residents and their families, but also to the local community in Belper and the surrounding areas.”

Designed with the needs of dementia or other cognitive degenerative disorder patients at its core, the refurbished home will feature an innovative layout enhancing accessibility and

freedom of movement for its residents.

A large number of suites will offer patio access, leading to a safe and secure garden space, meticulously planned to reduce the feeling of confinement and promote wellbeing among the residents. All new suites feature a full en-suite wet room.

A cornerstone of the refurbishment is the introduction of ‘thermaskirt’, a heating solution designed to eliminate the risks of heat and tissue damage associated with traditional radiators and also allowing maximised use of space for

residents. The whole home has also been fitted with a new call safety and support system.

Home manager Amy Weston added: “This significant investment not only enhances our facility aesthetically and functionally, but also elevates the standard of care we can provide.

“The introduction of ‘thermaskirt’ and the thoughtful design of our outdoor spaces are testament to our commitment to the health, safety, and happiness of our residents. We are all looking forward to welcoming new staff to our team, and of course our new residents.”

New Worcester care home receives funding for construction

A £12.4million loan has been provided to construct a purpose-built, 76-bed care home in Worcester, specialist development finance lender Atelier has announced.

The care home will replace a derelict former restaurant, providing much-needed care facilities to support local need.

Rav Kudhail, lending manager at Atelier, said: “This is our second loan with Macc Care who are committed to providing

individualised care within each home they develop and operate.

“We are looking forward to continuing our relationship with our borrower throughout the development of this care home.”

This marks Atelier’s second loan with this leading care home developer and operator. It follows a series of recent financing deals in the care sector, including a £9.8 loan for the purchase of a 107-bed care home in North London.

Company scores hat-trick with group

KORI Construction has scored a hat-trick with a care provider.

The company, based in Corby, Northamptonshire, has been appointed to a deliver a third care home scheme for Care UK,on a former industrial site in Saffron Walden.

The £10m, 70-bed scheme is part of a larger development on the disused Pulse Packaging site, which will also include a Lidl supermarket and retirement living accommodation.

Work started on the care home part of the project in April with completion set to take place in winter 2025.

Jordan Connachie, managing director of Kori Construction, said: “Care UK is synonymous with the highest quality later life, residential and dementia care and so much of this is because of the

beautiful environments their care homes provide.

“Being selected as a trusted partner to turn their vision into a reality is a badge of honour for Kori Construction and a responsibility we take extremely seriously.

“By delivering these projects, we’re delivering more than just

a care home. We’re creating a sense of place, a community, and an environment where people feel safe, included and cared for.

“This is what drives the team at Kori, knowing that in partnership with Care UK, we’re help to improve people’s lives.” Previous projects Kori Construction has been appointed

to by the care provider include a 75 bedroom care home in Yate near Bristol which specialises in dementia and residential care, and a 68 bedroom scheme in Thame, Oxfordshire, which was completed in summer 2023.

The new three-storey care home has been designed in line with the existing residential buildings that surround the site.

It will consist of light brown multi-brick masonry detailing, light and neutral vertical and horizontal cladding, and a dark tile roof to create a broken-up roofscape, with hips and gables at varying heights across the roof to break up the scale of the structure and provide a more traditional residential appearance. It will also feature landscaped gardens and outdoor spaces for residents to enjoy.

Advertiser’s announcement

Broker launches insurance division and welcomes Adam as a director

INDEPENDENT boutique finance

broker Montane Finance has launched a specialist insurance division aimed at supporting the healthcare and hospitality sectors.

To head up this new division the firm has announced the appointment of Adam Lee.

Montane Insurance is based in offices in Winsford, Cheshire and will provide insurance solutions to clients predominantly across the North West and Midlands, as well as nationally.

The firm has also acquired a sector related insurance book which means the business is fully operational from day one and can service clients’ insurance requirements.

A senior insurance professional with 20 years of experience, Adam’s career has seen him work across different sectors, with a focus in the commercial, healthcare and hospitality industries.

He joins Montane Insurance, which has the infrastructure, support and capacity of an experienced insurance broking team.

He has been working alongside the team at Montane Group for

the last three years to support their clients’ insurance needs.

Scott Murcott, managing director at Montane Finance, said: “The launch of an insurance division specialising in healthcare and hospitality is a planned and logical step for the Montane Group as we continue to grow the business.

“We’re responding to increased demand from our clients to deliver a proactive and full service offering to their funding and insurance needs.

“We’re thrilled to welcome a skilled insurance professional like Adam to the team.

“Building Montane into a full

service independent broker is an exciting proposition, and I am looking forward to growing the business further and welcoming more new members to the team in the future.”

Adam added: “We are excited about the opportunities this new division represents for our clients and feel ideally positioned to capitalise on new business opportunities.

“The creation of our dedicated insurance division aligns directly with the Montane Group and reflects our commitment to becoming the insurer of choice for the healthcare and hospitality sectors.”

Montane Finance has been steadily growing having recorded an uplift in revenue in the past 12 months and dealing with more than £100m of lending cases to a wide variety of businesses across the North West and beyond.

It also recently received Full Authorisation from the Financial Conduct Authority and is now Directly Authorised.

This latest launch of Montane Insurance strengthens further the capabilities available to their client base.

Scott Murcott and Adam Lee.

Belong at Home has promoted Emma Gorton to lead its operations as it widens its support to more older people in their homes across Didsbury, Altrincham and south Manchester. After a successful career as an office manager, Emma made the move to care following a period looking after her mother prior to her passing. Having struggled to return to the office environment, she embarked on a new vocation – despite not having professional experience or relevant qualifications. She joined Belong at Home, undertaking on-the-job training designed for those who are new to the sector as part of a comprehensive induction programme. Since then, Emma has gone on to achieve qualifications in health and social care, allowing her to develop her expertise and progress to more senior positions.

Mavern House, a 54 bed care home in the village of Shaw near Melksham in Wiltshire, has appointed Rosie Hardie as its new manager. Rosie began her career working as a community district nurse for eight years. She then moved to the NHS’ crisis intervention team in North Wales where she helped to avoid unnecessary hospital admissions by ensuring the right care packages were in place for some of society’s most vulnerable people. Rosie worked her way up to lead the team, eventually managing a group of more than 20 people. Moving to the private sector, Rosie took on the challenge of helping to establish a new dementia village in Chester by joining the commissioning management team for the project. Rosie was then head-hunted to be a regional manager across six care homes in North Wales and Chester.

Bedhampton Court Care Home in Havant has appointed Karen Williams as its new manager. The home, recently celebrated a ‘Good’ rating from the Care Quality Commission. With a wealth of experience spanning both the NHS and private sectors, Karen brings a unique blend of expertise, passion and dedication to her new role. Karen, who qualified as a nurse in 1984, has a diverse background in healthcare, having worked as both a nurse and a manager. Her extensive career includes significant time spent in end-of-life care, where she served as a manager of a hospice and a specialist nurse in the community. Karen is also a qualified chemotherapy nurse, having completed additional courses to enhance her skills and knowledge in this area.

Meallmore Ltd has appointed Veronica Dormer as general manager of its new care home, Kelvinside Manor. The 48-bed luxury facility in Glasgow, which is set to open in the autumn, will care for residents with a range of support needs including dementia and palliative care. As general manager, Veronica will oversee the management for the home, including ensuring residents enjoy fulfilled lives whilst receiving the highest quality, bespoke care. Most recently, Veronica worked for Erskine Veterans Charity, where she had worked since 2008, progressing from team leader up to nursing home manager. Veronica is also currently completing her third year of an MSc in Advancing Care Home Practice at Queen Margaret University, which she hopes to graduate with in October. In her new role, Veronica will also oversee the recruitment drive for staff for the new home.

Tony Throp has been appointed Puma Property Finance’s first head of healthcare. In the newly created role, Tony will be charged with expanding Puma’s current healthcare lending franchise, which counts amongst its existing clients a number of the UK’s leading care home developers, including LNT, Angela Swift and Newcare. Tony has been instrumental in growing Puma’s healthcare lending business since joining in 2012 and has helped to facilitate the supply of more than 2,300 care beds in under served areas, with a total value of more than £500m, through development loans. Tony has more than 20 years of experience in the financial services sector, with previous roles at RBS and in the debt advisory and corporate finance teams at PriceWaterhouseCoopers.

A team member from a family-run care home group has been appointed as a Namaste Care International ambassador – sharing knowledge across the homes about providing a holistic and loving approach to those living with advanced dementia. Viv Stead, recreation and well-being manager at Nellsar Care Homes, which operates 13 facilities across Kent, Surrey and Essex, has become a UK NCI ambassador. After recognising a gap in the activities provision for those with later stage dementia, or those receiving end-of-life care, Viv believed that the person-centred, sensory Namaste approach would be beneficial for many of Nellsar’s residents. Since receiving Namaste training in 2018 at the Heart of Kent Hospice, Viv has organised training for other team members, ensuring that the approach has a significant impact on the well-being of residents, whilst also successfully embedding the practice in seven Nellsar homes, with plans for further implementation across the group.

Saxlingham Hall Care Home in Norwich, part of the Healthcare Homes Group, has appointed Ben Rogers as the new manager. He will be responsible for overseeing a dedicated team of carers at the 34-bed facility. Saxlingham Hall provides residential, nursing, respite, and palliative care services, and Ben’s extensive experience and passion for elderly care make him an ideal fit for this role. He has dedicated his career to the care sector since the age of 16. With a wealth of experience in various care settings, Ben has found his true calling in caring for the elderly. Over the past 15 years he has honed his management skills, primarily as a ‘troubleshooting’ manager, effectively leading and improving care homes to achieve higher standards of care.

Yvonne Smith has been appointed the manager of the Healthcare Homes Group operated The Old Vicarage care home in Sherborne. With more than 30 years of experience in the care sector, Yvonne brings a wealth of knowledge and a passionate commitment to providing exceptional residential and respite care. Her extensive training includes specialised courses on promoting independence, effective management and palliative care, ensuring that she is well-equipped to meet the diverse needs of the residents. Her career is distinguished by a deep understanding of the importance of personalised care and community integration. Yvonne’s approach to care is centred on dignity, inclusivity and engagement, ensuring residents feel at home and are actively involved in the life of the community. She is committed to maintaining open communication and fostering an environment where every individual feels valued and heard.

A Positive Outlook for Care

Join us for an informative day meeting care suppliers, industry experts and like-minded care professionals.

Holiday Inn, Barnsley 10th July 2024

Dunston Hall, Norwich 30th October 2024

Visit more than 25 exhibition stands showcasing the latest products. Speakers topics will include:

• An update on the care sector and the way forward.

• The new CQC framework.

• Nourishing lives - promoting good nutrition in care settings.

• Improving dementia care through experience.

• Recruitment and staff retention.

All delegates receive:

• Lunch and refreshments

• Goody bag and attendance certificate

• Enter our prize draw with some amazing prizes

Scan the QR code to visit our website, find out more information and book your place, or alternatively call us on 01226 734412 or email cr@scriptmediagroup.co.uk

Event attending:

Yorkshire

East of England

BOOKING FORM A Positive Outlook for Care

Single delegate rate £20 per person Two delegates £30

Holiday Inn Barnsley (M1, Junction 37) S75 3JT

Dunston Hall Hotel, Norwich NR14 8PQ

Delegates attending (Please print in block capitals)

TitleName

Wednesday 10th July 2024 Wednesday 30th October 2024

Booked By:

Ms/Mr/Mrs/Dr...................................................................

Please sign and date here to indicate you have read and accept the booking conditions:

Signature............................................................. Date:..........................................

Payment Method I enclose a cheque payable to Script Events. Invoice me. Phone for my credit/debit details.

BOOKING CONDITIONS

All places booked must be paid within 15 days of booking and before the conference unless otherwise agreed with Script Events. A telephone or fax booking must confirm when and how payment will be made

A refund will be given, less £20 admin, fee for cancellations received more than 15 days prior to the conference. No refunds will be given with less than 15 days to the conference. However, delegate substitutes will be accepted to the day of the event at no extra cost.

Where invoices are requested and agreed, payment must be received within 15 days from the invoice date. We understand and will exercise out statutory rights to claim interest and compensation for the debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. An interest rate of 8% above base rate will apply for late payment.

Script Media Group is committed to protecting your personal data. By attending our events, we provide you with an opportunity to meet and engage with our exhibitors. Our events create business to business relationships and give access to relevant industry people, products and services. We share your business information with the exhibitors and speakers so that they can review the companies that have attended today’s event, we DO NOT share personal information without your consent.

Please tick to receive a regular copy of Caring UK

Please tick to receive information from exhibitors

Stanbridge bedpan washers do the work so you don’t have to

IN THE glamorous world of a carer, the task of disposing of human bodily fluids is carried out several times each and every day.

Whilst a mixture of heart, professional skills and a healthy dose of humour are the best tools for most tasks which have to be conducted, to ensure a home is a happy and safe environment exceeding its residents’ expectations, it is sometimes necessary to include the use of professional equipment.

A mechanical bedpan washer/disinfector allows for contactless emptying of commode pots, bedpans, and urine bottles.

It removes the risk of possible splashback from unpleasant and harmful fluids which could infect the unsung hero whose duty this is.

A bedpan washer/disinfector utilizes a combination of water and high temperature to thermally decontaminate bedpans, urine bottles and commode pots, ensuring the

annihilation of bacteria, viruses and other potentially harmful micro-organisms which, if not destroyed, could result in the transmission of infections.

Points to consider when considering a bedpan washer/ disinfector:

n What number of bedpan washer/ disinfectors does the

home require? Ideally every floor or wing should house a bedpan washer/disinfector.

n What capacity of bedpan washer/disinfector does the sluice room need? A range of bedpan washers are available to clean one, two or three utensils at a time depending on the number of rooms it serves.

n What space does the sluice room cover and how can the room be configured to achieve compliance with the latest regulations, and allow for a good method of operation?

n Does the bedpan washer/ disinfector meet with the relevant industry standards? Is the certification available to see?

n Is ongoing training available to ensure all staff members are fully versant with the purpose and the operation of the bedpan washer/disinfector?

n Does the bedpan washer/ disinfector include an efficient regular servicing option to ensure continuous optimum performance?

n Is a callout and repair service available with an excellent rate of first fixing to prevent periods of downtime and disruption to daily procedures?

n What are the operating costs and overall cost savings of installing a bedpan washer/ disinfector compared to other methods of disposing of human bodily waste?

OUR RANGE

BEDPAN WASHERS/ DISINFECTORS

CS1 ST

Specifications: H: 910mm x W: 435mm x D: 660mm

CS2 ST

Specifications: H: 910mm x W: 435mm x D: 660mm

CS3 HD

Specifications: H: 1100mm x W: 600mm x D: 710mm

SLIMLINE

Specifications: H: 1500mm x W: 530mm x D: 490mm

INFECTION CONTROL

ABOUT US

Stanbridge is a leading UK specialist manufacturer of human waste management solutions, with over 60 years' experience in dirty utility room and sluice room planning and equipment

OUR SERVICES

• Infection control solutions for hospitals and care homes

• Involvement in development of infection control procedures

• Advising on sluice room requirements

• Training programmes for staff

• Advice on HTM 2030 and BSEN ISO 158831 and -3

• Participation in seminars and study days

• Support and encouragement for the care sector

CONTACT US

01689 806500

sales@stanbridge.co.uk www.stanbridge.co.uk

Stanbridge Ltd. Unit 78, Powder Mill Lane, Questor Dartford, Kent, DA1 1JA

BEDPAN WASHERS

Residents knit more than 100 blankets for good causes

RESIDENTS at a care home in Slough have knitted more than 100 blankets to help babies, animals and homeless people stay warm.

Putting their knitting needles together for those in need, residents in the knitting club at Care UK’s Oak House have lovingly stitched blankets for various good causes this year –including Battersea Dog Rescue, Wexham Park Hospital, The Beeches Veterinary Hospital, Red Cross and homeless people around Slough.

The club recently gifted dozens of colourful baby blankets for new arrivals at Wexham Park Hospital’s neonatal unit, which were handdelivered to nurses at the hospital to bring warmth, comfort and an extra touch of love to newborn babies and their families.

Home manager Agnieszka Klimkowicz-Buda said: “It was a pleasure to donate some of the

finished products to the neonatal unit. The entire team were very grateful for everyone’s efforts.

“We’re incredibly proud of our residents for all their hard work for such great causes – they’ve had a very busy year.

“Crafts and other creative activities can promote positive wellbeing for older people in a variety of therapeutic ways, including improving mental wellbeing and encouraging a sense of purpose.

“The ladies’ work for people in need is invaluable, and we hope their knitted creations will be wellloved by all.”

Made up of residents, relatives and team members, Oak House’s knitting club meets every Wednesday morning to gather up its knitted produce and discuss donations. The Oak House knitting club is constantly busy creating cosy new patchworks, with many more donations planned this year.

Centre celebrates cultural diversity with festivities

ROWANS Care Centre in Macclesfield has concluded a month-long celebration of global cultures with a ‘visit’ to Nigeria. The special event took place throughout April and May, bringing the world to its residents through an array of cultural experiences using the home’s newly refurbished facilities, including a spacious conservatory and a cosy reminiscence lounge.

Home manager Sandra Senior said: “It’s been a fantastic opportunity to celebrate the rich tapestry of cultures that our staff and residents represent.

Resident returns to Haydock Park after 60 years

A LIFELONG horse enthusiast has made a return to his local racecourse more than six decades after his last visit.

Phil Warburton spent the day at Haydock Park Racecourse, enjoying the excitement of each race, the anticipation awaiting bets to come in, and the chance to revel in the atmosphere with fellow racing fans.

Accompanied by Belong Warrington care village experience coordinator Louise Kelly, the pair cheered on their horses before taking in the course’s brass band and sharing Phil’s favourite brandy tipple.

Louise said: “Everyone who knows Phil knows how much he loves his horse racing.

“He hasn’t been able to attend in-person for some time and a big part of our role is creating happy memories for our residents and helping them tick things off their list of ambitions.

“So we reached out to the community and when we surprised him with the tickets he couldn’t stop smiling.”

Inheriting his love of horses from his parents, a young Phil spent much of his teenage years grooming his favourite animal, admiring their strength and beauty and eventually coming to own his own, Amber Sprite.

Due to resulting health ailments from a motorcycle accident, the former carpenter hasn’t been able to return to the racecourse since

his last visit in 1963.

More recently, Phil has become accustomed to watching his favoured pastime on the television at his Latchford home, before his support workers set out to create an extra special day for their resident.

Having approached horse racing organisation The Jockey Club and transport firm Direct Taxis, their plan for an unforgettable day came to fruition.

Louise added: “Phil had the most wonderful day and we’re thrilled everything came together for him.

“Thank you to The Jockey Club and Haydock Park Racecourse, and Direct Taxis for their support. The kindness of our community really is inspiring.”

“The joy and engagement from everyone involved have truly transformed our home into a bustling global village.”

The event featured an immersive cultural journey as residents ‘visited’ various countries including Nigeria, India, Zimbabwe, Romania, the Philippines, Malaysia and even celebrated local English culture. Each country was represented through food, dance, costume and informative talks, largely thanks to the diverse backgrounds of the care support staff.

Residents at AgeCare UK’s Nayland House in Colchester have been skipping their way into summer with some traditional Maypole dancing. Staff at the residential care home arranged for a traditional maypole to be placed in the lounge area for May Day, and its residents couldn’t wait to take part in the ceremonial dance that many of them remembered from their childhood. Colourful ribbons were woven into complex patterns as music played. Registered manager Emma Engutsamy said: “Many of our residents remember dancing around the maypole as children and it was fantastic to see them getting up and moving for our May Day celebrations this year. Everyone was smiling from ear to ear.”

Phil Warburton with Louise Kelly.

Advertiser’s announcement

From floor to ceiling and everything in between

taking you to a new level of clean

AT Diversey Washcraft – a Solenis Company, we understand the needs and challenges faced by healthcare providers around the world.

Our organisations purpose is to support providers to take care of what’s precious; so we offer provisions for every requirement, enabling you to provide an efficient service with a one stop solution.

From commercial equipment and consumables, to processes and training, our business aim is to help you reduce risk while lowering overall cost.

Our product and service range is designed to elevate the quality of experience for service users, staff and visitors alike.

It is our mission to help answer the critical needs in healthcare with total solutions for every area of your facility.

That’s why we combine worldclass products, best-in-class procedures, point-of-use staff training tools and compliance auditing solutions to optimise your results and help our healthcare customers solve their biggest challenges.

In today’s world of increasing resource scarcity – including water, energy, materials, and labour – and on a more day to day, personal level- money and time – we need to achieve more

with less for the well-being of today’s generations and for future generations.

Our determination to take care of the precious resources on our planet and our genuine care for our people, customers, and the environment have set us apart.

Over the course of 100 years we have strived to refine our suite of solutions, including but not limited to, laundry, kitchen and catering equipment, floor cleaning and janitorial products.

We offer patented chemicals,

ozone disinfection, dosing and dispensing equipment plus consumables; and in addition, services such as waste management, infection prevention training, auditing and digital analysis, aiding you in risk management and compliance.

As a trusted solutions partner, we work alongside our customers building strong bonds to maximize impact and care for their assets, environment, and people.

Our comprehensive sustainable

Advertiser’s announcement

range of products, services, and technologies combine our industry-leading expertise and century of experience, with passion and the latest innovations to deliver the most effective, competitive and seamless solutions, so you can focus on taking care of what’s precious.

A prime example of our most current partnership and innovation, is our new range of LG Commercial laundry machines.

Together, we’ve combined industry knowledge with their manufacturing expertise to produce a new range of commercial laundry machines perfectly suited to the needs within healthcare.

In accordance with the Health Technical Memorandum 0104: Decontamination of Linen for Health & Social Care and Kiwa’s Approved Accreditation for Fluid Category 5 requirements, this exclusive LG Commercial range ensures certified compliance, performance and optimum efficiency…however, the real game changer here, is the pricing and warranties.

Making best in class commercial equipment affordable- 10-15kg washers & dryers, available gas or electric, with stackable options. Call 01942 875325 or 07976 709408. Alternatively, visit www.diversey.co.uk or email cmellor@solenis.com

Forbes Professional ensures smooth laundry and warewashing in homes

FOR care homes, laundry and dishwashing operations are a crucial element of hygiene control, and a central component of daily operations.

Consequently, when there is an equipment problem or breakdown, it can have far reaching ramifications.

Established in 1926, Forbes provides a much-trusted service provision to care homes across the UK.

They understand the critical role that reliable laundry and warewashing equipment plays in a care home and their team of manufacturer-trained engineers provides a first-class service support.

Any disruption can significantly impact the comfort and well-being of residents and Forbes ensures swift and efficient repairs to minimise any downtime.

Their depots and vans are equipped with a wide range of spare parts, allowing them to deliver a fast response and an impressive first-time fix rate.

Forbes’ Complete Care solution offers care homes access to premium commercial machines without the burden of costly upfront expenditures.

This rental service includes their multi-award-winning reactive and maintenance support, at no additional cost for the life of the contract.

Forbes Professional’s flexible service options also include adhoc service callouts as well as allinclusive maintenance contracts.

These contracts offer same/next day breakdown response, annual gas safety checks, annual duct cleaning, and full certification. Regular servicing not only prolongs the lifespan of your equipment but also restores efficiency, reduces environmental impact, and prevents costly repairs.

It ensures that your laundry machines are always performing at their best, providing peace of mind and protecting your

investment.

Gas safety is a paramount concern in any care home environment and Forbes’ Gas Safe engineers ensure full compliance with Regulation 35 of the Gas Safety Regulations 1998, providing requisite gas certification and safeguarding your operations and safety.

Additionally, Forbes’ nationwide dryer duct cleaning service helps prevent fire hazards and inefficiencies caused by lint accumulation; a legal requirement and an essential part of preventive maintenance.

Forbes understands that every care home has unique requirements.

Whether you wish to rent, lease, purchase or access repair and maintenance services, they will find the right solution.

Contact their advisors today to discover how they can support your care home. Call 0345 070 2335, visit forbespro.co.uk or email info@forbes-professional.co.uk