Caring Uk June 2011 by Script Media

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June 2011

incorporating The Number One magazine for the care sector

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Owner blames staff cuts on fee reduction By Dominic Musgrave AN Oldham care home owner has blamed a reduction in Social Services and NHS fees for his decision to take drastic staffing cuts. Charles Jones, the manager of family-run Anbridge Care Home, has let two full-time cooks go and reduced the hours of his housekeeping team and those of the activities co-ordinator and maintenance. He told Caring UK that he is now managing the care himself, while his wife Sally has taken over the cooking duties and is also the full-time administrator at the 20-bed facility. Charles added: “It’s been a really hard time for all of us. “The cuts being made will have a huge impact on the smaller homes in the region over the next few years, and Social Services have already indicated that they think some will be forced to close. “The bigger homes have greater room for manoeuvre and have more disposable income than someone like myself. “With my budget if I have to buy a new electrical bed it has a huge impact, and it can mean that a whole month's profit is wiped out.

“It's the residents and their families that who will suffer the most. “From a personal point of view my wife and I work six days a week and haven't had a week off together for years, but that is the sacrifice you have to make.” Charles says Oldham Social Services is 12th out of 130 lowest feepaying councils in the country, and a two per cent reduction for new residents has been proposed, down from £377.50 to £370, with payments for existing residents maintained. Activities co-ordinator Sharon Willows, who has worked at the home for three years, has had her contract reduced to three days from full-time. She added: “It was quite a wrench for me when I was first told that my hours would be slashed because I needed to work full-time. “But I understand the decision because although my job is recognised and valued it isn't as necessary as that of a carer, although that isn't to say that I am not a listening ear for the residents.” Have you had to make similar cuts at your care home? Let Dominic Musgrave know by emailing dm@whpl.net or ring 01226 734407.

Neil’s art collection goes on display

BBC Radio One presenter Greg James visited a Carlisle care home ahead of a major festival in the city. Greg spoke to some of the residents at Executive Care Group’s Kingston Court to talk about some of the performers at the Big Weekend, which included Lady Gaga and the Black Eyed Peas. Picture courtesy of the BBC

ONE of Sheffield’s most extensive but least known art collections has gone on display in a care home in the city. When former Master Cutler Neil Turner died in December, aged 69, he had been collecting paintings for 30 years. Those paintings have adorned the walls of Broomgrove Nursing Home, for which he was chairman of the Trust which operates it, for three decades. In total the collection of nearly 100 paintings, by celebrated local artists including Alan Ingham, David Morgan and Wendy Reeves, is still on display at the home. Manager Jill Wall said: “Staff and residents have always loved the stunning art that adorns the walls here. “We’re hoping to carry on Neil’s tradition and keep a rolling programme of art on our walls as it’s so popular with both staff and residents.”

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Racy hobby for care home manager Mandy By Dominic Musgrave

A BROMSGROVE care home has recruited a new manager with passion for life in the fast lane. Regents Court manager Mandy Kennedy has 20 years’ experience in social care and specialises in dementia care. But when she joined the Alpha Care Homes facility her new colleagues were surprised to discover she had a speedy surprise up her sleeve. That’s because Mandy is the current national ladies stock hatch champion, and loves nothing more than racing her Fiat Punto at high speeds around a grass track. She said: “My husband does rallying and I think the staff thought it was a little unusual when I first joined and came to work in one of his cars complete with all the sat nav systems and everything when I lived quite a distance away. “It was only really then that I think they realised how involved I was with the racing, and some of them have said they are going to come and watch me race for the national title next month. “Stock hatch racing certainly makes a change to my day job. It’s a great stress buster and is very good for letting off steam. Monday to Friday I work in a very controlled atmosphere, so going racing

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Mandy Kennedy with her car and the trophies she has won said she wants to raise awareness of at weekends allows me to let my hair dementia in her new role. down.” “There aren’t many specialist dementia Mandy was the first female starting facilities in the region, and I want to look marshal in stockcar racing when she was at the residents’ strengths rather than just 17, and also became club champion their weaknesses. in her class during her first competitive “I also want to make sure the staff are year. And last year she won the most as focussed as they can be, and this can championships ever won in a single seabe done with good training and breaking son. down the barriers to ensure the residents Career wise she joined Regents Court are involved as much as they can.” after moving down from Scotland. She

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Age no barrier to surfing

Grimston Court resident Olive Calvert uses the new touch screen computer.

SILVER surfers at a York residential care home are proving age is no barrier when it comes to technology. Since a state-of-the-art, touch-screen computer was installed in Grimston Court its residents have eagerly been surfing the internet, emailing and even using Skype to speak to their family and friends. The computer has proved so successful that Wellburn Care Homes is now beginning to roll it out to the other homes its operates in Yorkshire and the North East. The company is spending £22,000 on this technology, of which half is coming in the form of a grant from the Get Connected fund, which is administered by the Social Care Institute for Excellence (SCIE). Liz McMillan, deputy manager at Grimston Court, said: “We believe age should be no barrier to anything and we want our residents to be able to access activities that can provide stimulation and ultimately improve their quality of life. “It understandably took a while for the residents to get to grips with the new technology but, encouraged by their families and friends, more and more are now using the computer. “One of our residents used to love visiting art museums, but due to his age and mobility, he can no longer do that, however, he uses the computer to take virtual tours of the museums and he loves it.” The touch-screen computers are provided by Simply Unite, a service that has been specifically designed to be much easier to use than a traditional computer. Users can send and receive emails using one computer, view family photographs and videos, make free telephone/video calls and browse the internet. As well as the computers, the group is also providing its homes with a laptop computer and a projector and large screen, so residents can watch films or look at photographs blown up on the screen.

Research claims higher proportion of staff key CARE homes with a higher proportion of qualified care staff provide better outcomes for residents, a study has claimed. New research conducted by the Personal Social Services Research Unit at the University of Kent, which was undertaken for and released as a report by Skills for Care and Development, found that where a greater proportion of staff had or were working towards Scottish/ National Vocational Qualifications (S/NVQs), resident outcomes were better. Structural issues such as how homelike the environment was were also better where more staff had or were working towards an S/NVQ. Professor David Croisdale-Appleby OBE, chair of Skills for Care and Development, said: “Employers in

our sector have long understood the value of developing the skills and competence of their staff. “They understand that it helps workers to care for people more effectively. This research provides the evidence for that. At a time when budgets are under pressure, if we want to provide good quality care and achieve value for money, it is more important than ever that care staff are skilled and qualified to do their jobs well.” For the study, researchers examined the quality of life of residents living in 125 care homes. They investigated the factors that might affect quality of care, such as the care practices followed, the training and qualifications that staff has completed.

Village gives boost to Bath charity A BATH charity received a welcome boost when a retirement village began a refurbishment programme. Avonpark is undergoing remodelling and redecoration as part of new owners Retirement Villages’ plans to update the facilities. Interior designers have opted to replace many of the soft furnishings, sofas and chairs, and bedrooms in the residential and nursing home at the village, in Limpley Stoke, are also undergoing a revamp. Keen to foster ties with the local

community, village staff spent some time finding a suitable home for the items. They finally settled on The Genesis Trust – a charity which works with socially vulnerable adults in the Bath area, including the homeless, low paid, long term unemployed, addicts and those with enduring mental health problems. Alongside soup kitchens, personal help and back to work projects, the charity provides low cost furniture, electrical goods and household items to help those on low income equip their homes.

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Association slams fee increase THE head of a leading care association has slammed the fee increases, and said homes should be given money back because of the poor level of service they are receiving. Martin Green, chief executive of ECCA, added: “The current level of service that the CQC is offering to the care sector is so appalling that they should be offering refunds, rather than increasing regulation fees. CQC are typical of all these quangos, they live by a mantra of, do as I say, not as I do. CQC have abolished star ratings, reduced inspections by 70 per cent and admitted that registration will take at least 120 days and, in response to this reduced service, have increased fees. “Can you imagine how they would respond if a care provider told a service user that the service was being significantly reduced and the fees increased. “At a time when care providers are being told they have to take cuts in fees from local authorities, there is no justification for the regulator to increase its own fees. Why don’t they do what we are told to, that is make efficiencies and deliver more for less.”

Southampton home owner ‘horrified’ by 75% fees hike THE angry owner of a Southampton care home has hit out at the inspectorate after the amount she pays in fees has increased by more than 75 per cent. The proprietor, who asked that neither her or the home she has run for more than 20 years be named, told Caring UK she was ‘horrified’ to find the fee for her 63-bed home had gone up from £6,000 to £11,100 with little prior warning. She said: “We thought at first they had been a mistake when we received the letter, but we then looked at the website and when we saw how it had been calculated we realised that because we are more than 60 beds it was true. “We have always paid around £6,000 in fees, which is enough, and we cannot believe this fee rise, particularly as we get so little in return from the CQC. “Trying to get hold of them is a

nightmare and they are totally inefficient. It is tough enough in this current economic climate, particularly as, like everyone else, social services are not giving us any more for the beds they have.” The proprietor says that because she worked out her residents’ fees and increases earlier in the year, she is going to have to ‘take the hit’ and deal with it next year. She added: “Because they only gave us such short notice we are going to have to work it in for the next fee increase, and it is something else that has gone up. “It is going to affect a lot of independent home owners like myself. When I first came into the sector we dealt with the health authority, which was a lot better all round because we had a link with them and they were always there “I think everybody would agree that what we have now is a very poor system, and even social services people that I speak to

locally pull their hair out with the CQC.” A spokesman for the CQC said: “Our fees have increased in order to enable us to recover more of the cost of regulation from the providers we regulate. “Even though we are operating in a more targeted way – in line with the principles of better regulation, which state that regulatory activity should be targeted only at cases where action is needed – the simple fact is that the Department is no longer subsidising social care regulation to the same level. “CQC can and does seek to charge fees that are proportionate, but our overall ability to set fees needs to be seen in this broader context.” Are you worried about the future because your registration fee has gone up dramatically? Let Dominic Musgrave know by emailing dm@whpl.net or ring 01226 734407.

Expansion problem creates jobs HEALTHCARE Homes has launched a major expansion programme at a number of its sites, creating improved environments as well as new jobs. Aldringham Court in Aldeburgh, Suffolk will be extended to include 11 new en-suite bedrooms, part of an ongoing refurbishment scheme at the home. It is hoped the work will lead to a number of new job roles in the future. Mill Lane in Felixstowe

will also benefit from six new ensuite bedrooms as well as a renovated lounge and a new conservatory. In addition, eight new bedrooms are being created at Olive House in Newton Flotman, Norfolk, while work to Home Close in Fulbourn, Cambridgeshire, includes four new bedrooms, a state-of-theart medication room, a new staff room, new reception area and extra care facilities.

Catering staff celebrate high mark CATERING staff at a Banstead care home are celebrating after again receiving the highest mark possible for environmental health. Led by Lynda Marin, the

Greenacres team of Diane Wojtczak, Anne Penfold and Donna Byrne received the five grade from their local council following an inspection.

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Hands-on chance for students BOSTON College students are being given the opportunity to gain some hands-on experience at the town’s Park Place retirement village. Staff at the site are working closely with the three teenagers – all on a two-year extended diploma in health and social care course – to help develop their skills and offer them a wide range of experiences within the nursing and residential homes. Park Place manager Tina Stebbings said the students are proving popular with the residents. She added: “The girls are spending a lot of time talking to residents and getting involved in social activities with them. The residents really enjoy their company – and the staff are delighted at their enthusiasm. We are trying to give them as broad an experience as possible. Even taking the tea trolley round is a learning experience as the girls find out about dietary and feeding needs.” During their two days a week at Park Place, Lorna Perry, Amy Small and Emily-Rose Roberts are integrated into the team, taking part in hand over meetings, training sessions and activities. With permission of individual residents they are also able to shadow carers.

Students’ seaside project helps bring childhood memories flooding back By Dominic Musgrave

CHILDHOOD memories were brought flooding back for residents at an Accrington care home thanks to a group of university students. Springhill, part of the Springhill Care Group, was selected by the group of six second year occupational therapy students at the University of Cumbria to take part in a special project to help stimulate memories in those suffering from dementia. The Lancaster-based students, as part of a year long university module, worked with staff from the home to engage a number of residents in occupational therapy intervention, designed to promote health and wellbeing. Janet Fletcher, nurse at Springhill, said the theme for the day was 'days at the seaside'. She added: “The day was a really good experience for both the residents and the students involved, who were able to engage with the residents and give them some really positive experiences. “The students had brought some great props with them including

Occupational therapy student Tracy Barnes chats to 102-year-old Rebecca Cooper during the visit of students from the University of Cumbria. some giant shells, which really helped to spark the residents’ memories. Even those who tend not to get involved with activities too much were thoroughly entranced by what was going on.” Resources such as pictures, food and sand were also used to stimulate senses and help bring back some happy memories. Janet added: “We had never had students helping us in this way

previously, and I hope it is something we can repeat in the future. “I would recommend it as the students involved brought some great, fresh ideas to the table and genuinely helped the seven or eight residents involved to relive some clearly very happy memories.” Do you have students coming into your care home to work with the residents? Email dm@whpl.net or telephone 01226 734407.

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Activities play a key part to daily life at a care home on the outskirts of Crewe. Dominic Musgrave paid Doddlespool Hall a visit.

Busy times for Crewe care home residents TRIPS to the seaside, museums and the zoo are just some of the places the 22 residents at the home have visited recently. And for those who cannot or do not want to leave the home, there is also plenty going on both inside and in the grounds of the 17th century building, which was transformed into a care home from a family residence in 1985. A sensory garden complete with its own phone box was opened at the home's first garden fete last summer, and a similar event complete with birds of prey demonstrations, morris dancers and traditional stalls. Manager Joanne Abbotts, who has run the home for the last three years, said: “We are firm believers that life shouldn't stop just because you move into a care home, which is why we try to put on such a wide and varied entertainment programme as much as possible.

“We want to provide as many memorable moments as we can for the residents. I'm sure none of them expected to see elephants again when they moved in here, and one resident recalled when she went to Chester zoo many years ago when we went again recently. “But we also try to get them involved in the local community where we can by attending coffee mornings, visiting local garden centres and even just going up to the local pub and having a shandy in the beer garden when the weather allows. Even going to the supermarket brings out a different side in the lot of the residents.” The home has recently completed a series of workshops with a group of three students, which Joanne said proved to be a huge success. She added: “The four sessions had a different them each week to mark a different decade each time. In the 50s one they did some dancing and

in the 60s decorated jigsaws with icons such as the Beatles. “The residents really took to them, and even those with dementia recognised them when they came in. It is definitely something we would look at doing again in future.”

All major events are celebrated at the home with a Christmas fair and tree light switch-on also major fundraising dates to pay for the residents' outings on the calendar. “It’s mainly about having fun, but if we can also raise money then it all helps,” added Joanne.

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Hull home brings pub to residents ELDERLY residents in Hull can now enjoy a pint and a game of snooker without leaving their care home. Most residents at the Sanctuary Care owned Ashdale Lodge are too frail to visit their local – so staff have brought the pub to them. The Ashdale Arms has opened in the home so the 35 residents can reminisce about drinking and socialising with friends. Manager Lynn Buxton said the pub has been designed with a traditional local in mind, and includes traditional hand pumps bought off eBay, a snooker table, skittles, dart boards and beer mats. She added: “If we can recreate some of the things people like to reminisce about, it might generate some memories for them. “They can remember the jobs they did, family life and it can get them

thinking and talking about the good old days.” The pub isn't open to the public, but friends and relatives who attend fundraising events and open days can make a donation and enjoy a drink. Lynn added: “It was built in dark wood and we brought in items which are linked to a traditional English pub. Some of the items were donated and our handy man helped build it, so it only cost about £500 to £600 to set up. “The only thing that isn't traditional is the flat screen TV, which the men can use to watch football.” The home has also created an oldfashioned tea room, a sweet shop and a nursery with Winnie the Pooh bears and dolls. One of the other rooms is also being made into a 1950s lounge with authentic wallpaper and ornaments.

X-Factor finalist John Adeleye took a break from the recording studio to give a special concert for the residents at a Paddington care home where he worked. Before signing up for the programme, John worked at Forrester Court organising entertainment and events for the 98 residents. The home’s manager, Jemma Craig

Dressekie, said: “John is very caring. He had an innovative and individualistic approach when arranging activities with service users. All the staff and residents enjoyed seeing him again, hearing his news and listening to his music. Our Latte Caf was packed out.” Picture: John Adeleye entertains the residents and staff at Forrester Court.

By Dominic Musgrave

Charity moves with the times A NAME change and simpler corporate structure is giving a more modern twist to MHA. The charity, which provides accommodation, care and support services to 13,500 elderly people, implemented the revised system after a positive response from staff and residents. The charity itself, formerly

Methodist Homes for the Aged, is now called Methodist Homes. It replaces MHA Care Group as the head of the corporate structure, above Methodist Homes Housing Association and MHA Auchlochan. The charity believes the new corporate structure offers a more streamlined and efficient hierarchy.

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CARINGNEWS When Kristin Jackson-Brown started work at an Aberdeen care home to help pay her way through university, little did she know that a few years later she would be in charge. Dominic Musgrave found out more.

Residents keep in touch through Skype RESIDENTS at Hawkhill House have been keeping up with relatives overseas using Skype. Kristin said introducing laptops to the home was part of her aim to modernise the home. She added: “The owner is also very innovative and we wanted to introduce things like Skype to bring the home into the 21st century. “A lot of relatives live overseas so can only visit once or twice a year, which is why Skype is so useful because they can see that the residents are happy. “We also use it when we are updating care plans, and involve the families in this by using the system to conference call.” The home has also adopted an orphan lamb after it visited the residents as part of an activities session. They have called it April after it was taken in by Katherine Dalton, a member of the Friends of Hawkhill group created to discuss developments at the home.

How Kristin took on challenge THE 28-year-old became one of the youngest managers in the country when she was appointed to the role at Hawkhill House four years ago. She originally joined the home when she was just 17 to gain more experience of looking after elderly people, and has worked there ever since in some form or another. “At the time I had a wellpaid part time job in retail to help me out financially,” Kristin added. “Then I was sent to my first nursing placement at Aboyne Hospital and shown the four ladies I was expected to get out of bed, wash and dress each day and I realised I didn’t know how to do it. “All my grandparents were dead so I didn’t have any experience of dealing with elderly people. So I decided to look for work in a nursing home. When I looked through the Yellow Pages, the Hawkhill House advertisement appealed to me and I was employed.”

Staff Nurse Isobel McIntosh and resident Willa Jack with April the orphan lamb. but I have loved every Even when she was minute of it. working full-time as a staff “The staff have been so nurse at Aberdeen Royal supportive, and I didn’t Infirmary in the highhave any resistance from dependency and plastic them when I was first surgery wards, and as a appointed. We have really bank nurse, she continued good staff retention here, part time at Hawkhill, and I have worked with doing 20 hours a week. most of them for more than Kristin added: “I love it 10 years. here because no two days “I love the fact the are the same, but probably residents get such high didn’t see myself as a quality care, and the care manager until I was offered they deserve.” the role if I’m honest. The home, which is “I had never done owned by Rona Tayler, anything like it before with celebrates its 25th my clinical background. It anniversary this year, and a has been a huge challenge jubilee party is planned for to deal with 48 residents later in the year. and more than 100 staff,

Kristin Jackson-Brown with Hawkhill House owner Rona Tayler.

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Home in dementia unit first for former seafarers By Dominic Musgrave

A SURREY care home has received a glowing report from the inspectorate as it puts the finishing touches to the UK’s first dedicated dementia unit to support the needs of former seafarers and their partners. CQC’s inspectors made an unannounced visit to the Royal Alfred Seafarers’ Society (RASS), which provides dedicated accommodation, nursing, and care for former seafarers at the Weston Acres sheltered housing and residential care centre near Banstead. Of particular interest was the charity’s nursing home, Belvedere House, which achieved the top standard across all categories after residents were interviewed and staff shadowed

as they carried out their roles. Among the review’s findings were commendations for high food quality; cleanliness and infection control; delivery of the right medicines when needed; staffing levels that keep residents safe and meet their health and welfare needs; and systems that ensure protection from abuse. Residents commended staff on their high levels of respect, saying they were ‘very patient and understanding’ and ‘always offering safe, appropriate care’. Commander Brian Boxall-Hunt OBE, chief executive of RASS, said: “At a time when compassion in both medical and mainstream care of the elderly is in the news for the wrong reasons, we are delighted at this part of the CQC’s review in particular.

“It is one thing to impose high standards in say, cleanliness or food quality, where failures are relatively easily spotted, but a genuine care for often vulnerable people is an attitudinal one and springs largely from having the right staff in place.” The new dementia annex, due to open in July, will increase registration from 20 to 36 with the condition, and has been specifically designed to include features enabling care to be tailored to highly individual needs. Communication will be key to the care delivered at the new unit, and specialists there will deliver a series of therapies to trigger memories through conversation, including memory mapping and memory boxes. Nick Clegg visited a Taunton care home to talk to residents and staff about a range of issues. The deputy prime minister called in at the Somerset Care owned Calway House residential home as part of a tour of the south west. He was accompanied by local MP Jeremy Browne, who is also minister of state at the foreign office. Picture: Nick Clegg and Jeremy Browne with staff and residents of Calway House

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Abbey Grange

St John’s in Spalding

A care group with homes in Lincolnshire, Rutland and South Yorkshire and a homecare agency is going from strength to strength. Dominic Musgrave found out more.

Group builds on success slowly but surely ... COUNTRY Court Care has steadily grown over the last 30 years since it was founded by proprietor Abdul Kachra. He has been joined in the business by his two sons, Al-karim and Alykhan, and says the plan is to grow the business from its current 300 beds to between 500 and 600 over the next two or three years. The group currently has two homes in Market Deeping and Spalding and one in Stamford, Holbeach, Wisbech and Boston. Its latest acquisition has been the purchase of Abbey Grange in Sheffield. Abdul added: “When I first moved into the industry the market hadn’t even been heard of, and care homes were very few and far between. “The only reason I joined was because my family had a background in nursing. My sisterin-law was a qualified nurse who thought about starting a care home

so we bought our first one and I have run them since. “We have grown the business very slowly because we are in it for the long term and, with the help of my sons, I hope we are still in the industry in 30 years’ time. “I have always gone for homes with character in rural areas, which is how we came up with the company’s name. All of our homes are old buildings that we have updated internally and have added extensions if necessary. We are currently doing a lot of work at Abbey Grange to put the Country Court mark on it ahead of its opening in November.” Abdul says he has seen many changes for the better during his involvement in the care sector, and that introducing his sons to the business has brought it into the 21st century. “Homes and operators are regulated more than ever, which I think is a good thing because it has

Big honour for small group COUNTRY Court Care is the smallest group to be named a finalist in the residential care provider of the year category at the annual HealthInvestor Awards. Up against the likes of Avery, Barchester, Bupa and Four Seasons, the winner will be announced at a ceremony at the Grosvenor House Hotel at the beginning of June. Abdul said: “We hope we will be lucky but, whatever happens, made those people thinking about entering the sector for just a few years think twice before doing so. “By doing that you lose the continuity and this can have a knock-on affect on the clients because they don’t know who is in charge. If you don’t keep up with the changes in the industry then you are in trouble.

we are very proud to have been named alongside these much larger companies. “We aim to provide personalised care as much as possible, and treat our residents like family rather than numbers. “Every month our managers get together to thrash out what is going on in their homes, and can discuss any issues that may have arisen.” “Al-karim and Alykhan have helped the business progress in the last five years, and they have set up the structure so that we can effectively manage more homes. The communication systems are now in place across the homes so that everyone knows exactly what is going on, making us more robust and transparent.”

Care group celebrates staff achievements BELONG Crewe’s Melanie Saywell was named manager of the year at a care group’s annual employee awards to celebrate individuals and teams throughout the organisation. The CLS group, which operates both CLS Care Homes and Belong Villages, launched the event to formally recognise the achievements of those who have ‘gone that extra

mile’ in making exceptional contributions to the organisation’s vision, strategy and values in their day-to-day roles. Attended by more than 200 employees, the ceremony, held at Mere Golf and Spa Resort, Knutsford, marked the inaugural awards’ debut and included an inspiring keynote speech on knowledge management by Dennis Dunn MBE JP, pro vice

chancellor of Manchester Metropolitan University and dean of faculty at MMU Cheshire. Months before the ceremony, nominees from the organisation’s 26 North West residential care homes and four care villages were put forward by employees and then interviewed by the judges to objectively assess who were the most deserving candidates.

The following employees were presented with the awards by the group’s chief executive Nick Dykes. Other winners: Team – Ancliffe CLS care home, Wigan; support worker – Zabe Aziz, Belong Crewe; ancillary worker – Gwen Bennion, Central Support Services; activity coordinator – Cheryl Brooks, Ingersley Court care home, Macclesfield.

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Laura named manager of the year By Christina Eccles

Residents at Bupa care homes across the UK rolled out the red carpet to add a local twist to the Cannes Film Festival. More than 250 facilities transformed rooms into in-house movie theatres showing classic films, with staff dressing up as famous film stars to bring the festival to life. The group’s national activities manager Penny Leng said: “Our care home staff really went the extra mile to recreate the

cinema experience so residents had the chance to feel part of the action. “As well as being able to appreciate the glitz and glamour of the Festival, it also offered a great opportunity for our residents to reminisce and talk about their favourite legends of the silver screen.” Picture: 81-year-old resident Gwen Preece.

THE manager of an Essex care home has been recognised for her work with the elderly. Laura Glyde, who manages Stafford Hall, won the manager of the year award at the county council’s annual achievement awards ceremony. The 32-year-old, who has worked at the home for two years, was nominated for the accolade by Runwood Homes, who own the Benfleet facility, for her work arranging events for the residents, many of whom have dementia. She said: “I first heard that I had been nominated at the end of last year, and was then told that I had made the shortlist of three and was invited to attend the ceremony. “I was totally shocked but really pleased when my name was read. I wasn’t expecting it, but the award is for the team of staff here who work so hard, not just me.” Laura has organised a variety of events during her time at the home. These have included a picnic in the park and a choir that sung in other homes in the area over the Christmas period. This year she is helping arrange a wartime music concert in Chelmsford for more than 100 residents from the group’s other homes across the county, complete with entertainers and member of the Alzheimer’s Society. “Previously we have created a seaside in the garden, which has

Laura Glyde receives her award from Bonita Witt, head of business development at Excelcare Holdings, sponsors of the award; Cllr Ann Naylor, cabinet member for adults, health and community wellbeing and Jenny Owen, Essex county council’s executive director, adults, health and community wellbeing. aided conversations about times past, such as favourite holidays and days at the beach with family and friends, and encouraged our residents to go out more,” Laura added. “This year we plan to hold a beach party, Hawaiian themed event and strawberry teas out there weather permitting. “The residents are encouraged to get involved in as many things as possible, and many of them have a better social life than me. “We have forged close links with other homes, the local church and salvation army in recent months, and a group of residents regularly visit them for tea and cake.”

Reading aloud sessions set up for group’s residents By Dominic Musgrave

RESIDENTS of a care group’s homes in Liverpool and London are set to enjoy weekly reading aloud groups thanks to a partnership with charity The Reader Organisation. The ‘Get into Reading’ groups will be piloted in eight Bupa homes for six months, and aims to bring the benefits of reading aloud and of social interaction to people in health and care environments. Bupa care services community manager Siobhan Drane said: “Studies show that literature can have a healing or therapeutic effect on readers, helping them to identify with characters and situations in books or

to be ‘taken out of themselves’ by the story. “We hope these reading aloud groups will reignite a passion for literature in our residents, spark a new interest or offer an opportunity for reminiscence. “The project will also ensure that Bupa care home staff members will be trained to deliver read-aloud groups themselves.” Each group will enjoy shared reading led by a project worker from The Reader Organisation for an hour each week. “Members will discuss what is being read as they go along, and relatives, staff and members of the local community will be welcome to join in as well.

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Residents turn filmmakers as part of project By Dominic Musgrave CARE home residents in Barnet have become filmmakers and have made a short film as part of an arts and education programme. The stop-frame animation ‘A Few of My Favourite Things’ was the first project worked on by Church Walk House following the home’s takeover by Central and Cecil last October. The film was created in collaboration with Salmagundi Films earlier this year, and the group’s arts and education coordinator Alison Teader said it engaged the residents, some of whom have dementia. She added: “The project worked on so many different levels aided by the sensitive way in which Salmagundi engaged residents and involved them in the process. “The multi-sensory aspect of touching, feeling and moving the props worked very well for people with dementia and the residents all seemed to really enjoy pressing the buttons on the computer to create the animations. “The memories shared by the residents are beautifully and movingly conveyed in the short film and the

participants’ personalities come across really well.” Working with professional drama therapist Rachel Jolly, the aim of the project was to enable residents to work with staff and family members to create their own short animated films. Residents were given the opportunity to express their reminiscence, personalities and share the things that have been important to them through the medium of film. Alison added: “During one animation session resident Joan and her daughter Jo shared the story of a pet budgerigar that used to perch on Jo’s dad’s glasses as well as perform a trick of rolling coins along the table. “Jo triggered Joan’s memories by showing her photographs of where they lived, and Joan re-created the sounds the budgie made and laughed about the trick he performed. “Salmagundi helped Joan and her daughter to make a film about this by moving the budgie and pressing the relevant keys on the keypad to create the moving image.” A special screening of the film took place at the home for those involved.

Patricia Hodgkinson cuts the ribbon watched by staff and residents.

Volunteers create new garden AN army of volunteers has helped transform an unloved piece of land at a Warwickshire care home into a colourful memorial garden. Patricia Hodgkinson, chief executive of Alpha Care Homes, officially opened the garden at Mockley Manor in Ullenhall for its residents to enjoy throughout the seasons. The garden is split into several different sections, including a memorial area, a herb garden, a vegetable plot and an area full of flowers. A team of volunteers, including members of staff and residents’ relatives, have worked hard come rain or shine for the past nine months to complete the project.

The idea to transform the garden came from the home’s activities coordinator, Kerry Hant. She added: “It’s a beautiful, interesting place for our residents to enjoy. It will be full of different colours throughout the seasons and our residents will get a lot of pleasure from the sights and smells from the garden.” “The residents have grown various flower and vegetable seedlings indoors, which we then planted outside when they were ready. We are planning to eat the vegetables once they are ready, and the residents are especially looking forward to picking the strawberries once they are ripe.”

A Burford care home has celebrated the unveiling of a new sculpture by a local stone carver. Cotswold Care Home art co-ordinator Annette Baldwin commissioned Sharon Rich last year when she saw her work during Oxfordshire Art Weeks. The four feet tall sculpture, which is hand carved in Bathstone, took three months to carve. The coloured glasswork in the ‘eye’ has been constructed to form the home’s logo. Pictured with sculptor Sharon Rich and arts co-ordinator Annette Baldwin are residents brigadier Rupert Crowdy and Grizel Balfour.

Provider opens training centre A BRADFORD care provider has opened a new training centre on the site of a former services club. The Czajka Training Centre in Shipley will provide the community care services and care group’s 550 employees with the necessary skills and training to help raise the quali-

ty of care provided. The facility cost £250,000 and was opened by local MP Philip Davies at an opening ceremony attended by members of social services and primary care trusts, as well as contractors and suppliers who have been involved in the project.

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Staff heading for Peru for charity trek By Christina Eccles

Resident Brenda Coleridge holds a snake

Unusual guests drop in to home BEARDED dragons, scorpions, snakes and racoons are not normally welcome at care homes. But Holcroft Grange in Culcheth made a special exception and opened its doors to these and a number of other unusual animals as part of the residents’ animal therapy programme. The creepy crawlies and tropical creatures were brought in by trained professionals during visits from Zoo Lab UK and Animal Safari. Residents were allowed to be as involved as they liked, by watching others

interact with the animals or having a go at handling them themselves. Home manager Pauline Shaw said: “We like to provide our residents with as many unusual and interesting activities as we can, and these visits were certainly unusual. “The residents’ reactions were overwhelmingly positive. Although they were a little apprehensive at first, they soon warmed up, and in the end they were much braver than many of the staff members, wanting to touch as many of the animals as they could.”

TWO members of staff at a Doncaster care home are part of a team taking part in a charity trek of the Inca Trail in Peru later this year. Old Rectory nursing home registered nurse Sandra Brown and training officer Wendy Taylor have signed up for the event to raise money for the British Heart Foundation, and are busy holding a variety of events to raise the £3,500 they require for the 10-day trip. Sandra told Caring UK the condition is of personal significance to her family. She added: “A heart condition was of the contributing factors to my father’s death which is one of the reasons why I wanted to raise money for this particular charity. “Working in a care home we see a lot of residents with heart problems so it is also relevant for them too. “Many years ago I did a charity bike ride in Israel so I am under no illusions how difficult this is going to be.” Wendy came up with the idea of doing something for charity to

celebrate her 50th birthday this year, and settled for the Inca Trail after deciding climbing Mount Kilimanjaro may be a ‘bit of a struggle’. She added: “I’ve never done anything like this before and probably never will again if I’m honest. I saw a poster for a Kilimanjaro climb originally, and thought I could do with something like that to pre-occupy my mind ahead of turning 50. “I was married at 18 and had a child at 19 and so have decided this is my time. It is going to be a challenge to get fit ahead of it but it is something I need to do to push myself. My husband is also joining by doing a sponsored slim to raise money for the trip.” Altitude sickness is the biggest problem the pair face on the trek, which lasts seven days, but they are supported by a back-up team including a doctor. Are any of your staff taking part in a charity challenge this year? Let Dominic Musgrave know by emailing dm@whpl.net or telephone 01226 734407.

Carer Jean gains new qualification at 83 A CARER at a Basingstoke nursing home has proved you are never too old to learn and has gained a new qualification at the age of 83. Great-grandmother Jean Wilding, who works at Basingfield Court in Old Basing, recently completed an NVQ Level 2 in Care. She gained the qualification while working four days a week at the residential home, which has 52 flats for people aged over 65. “I like to keep myself active, and I have wanted to do this NVQ for some

time now,” Jean added. “I successfully completed it within six months, with a short break in the middle as I had to have surgery. “I am absolutely thrilled to have passed and would strongly encourage others with a yearning to learn to think about doing an NVQ.” Jean, who also has five grandchildren, has worked at the home for 20 years and only recently cut her hours down from full-time to four days a week.

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Getting the most out of TV with Sky Advertiser’s announcement WHEN used with careful planning television can be a great way to Increase interaction among residents, encourage stimulating activity and improve social wellbeing. Sky’s commitment to delivering quality programming and exceptional service provides care homes with a great opportunity to further improve the social environment of their residents. June proves to be an exciting month for entertainment on Sky, catering for all tastes. Residents can venture into the past with the Discovery channel’s ‘Finding Amelia’, engaging history lovers as it looks at the life of Amelia Earhart, the first women to fly solo across the Atlantic Ocean and receive the US Distinguished Flying Cross. Nat Geo Wild’s ‘Nature Uncut’ series will capture the interest of animal and nature lovers with its breathtaking wildlife footage, while exploring the risks faced by the men and women behind the camera. The Bio channel features ‘Stars of the Silver Screen’, an insightful series celebrating the lives of those who rose to the top. From Marlon Brando to Elizabeth Taylor, the programme uncovers what drove them and why the world loved them. The summer of sport on Sky Sports is also packed with quality content.

Coverage of big sporting events like golf’s US Open will no doubt trigger some interesting banter. There is also the excitement of international cricket with the anticipated series between England and Sri Lanka, while later this summer England host new world champions India. Advanced planning around key sporting events by staff can help to encourage good natured fun between residents and the occasional friendly competition between opposing team supporters. Care homes wishing to take a subscription in their communal areas can currently benefit from an offer price of £90 per month/per communal area (ex. VAT) for the Sky Base package or £100 per month/per communal area (ex. VAT) for the Sky Ultimate package. The Sky Base package offers a range of sports channels, music content, plus a variety of entertainment channels. The Sky Ultimate packages offers all of the Sky Base content but also offers extra sports content with Sky Sports 2, Sky Sports 4 and ESPN – sure to please all sports enthusiasts. Both packages are available at a further reduced price when taking Sky content in-room. This offer from Sky is exclusive to care homes but ends on June 30.

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CARINGROYAL WEDDING SPECIAL

Care homes across the country celebrated the Royal Wedding in a variety of ways. Dominic Musgrave rounds up how the residents marked the special day.

Residents at Greenacres residential home in Banstead began a fun filled day by dressing in their best clothes to watch the Royal Wedding in the communal lounges. This was followed by a large street party with entertainment provided by a singer and violinist.

A street party themed day was held for the residents of Wheatfield Court nursing home near Newcastle. 99-year-old Charlotte Turner (pictured with her daughter Moira) has witnessed many weddings during her life time, and is looking forward to the Queen’s Golden Jubilee and her own 100th birthday next year.

Residents reminisce RESIDENTS at Greathed Manor near Lingfield in Surrey held a reminiscence day to celebrate not only the Royal Wedding but also their own. The residents and their families also enjoyed a party in the home’s billiard room, which had been decorated accordingly. A menu of British party favourites including cheese on sticks, assorted sandwiches, sausage rolls, jelly, strawberries and cream, cakes and cream teas was also served.

Blessings mark royal occasion THE Royal Wedding inspired staff and residents at a care home in Bury St Edmunds to have their own blessing ceremony. Wedding invitations were sent out weeks prior to the wedding asking St Peter’s House residents and their families to join in with the celebrations conducted by a local vicar. Moira Clare, manager at the specialist home for people with dementia, said: “The residents wanted to do something special, and three couples jumped at the chance when we asked whether they would like to renew their vows.”

Residents at a care home on the Isle of Wight talked with their counterparts at a home in America via Skype about the Royal Wedding. Greensleeves Homes Trust’s The Briars in Sandown was contacted by the activities coordinator at West Ridge Nursing Home in Iowa contacted us through the Eden Alternative. Since then the homes have been in regular contact, sharing information on subjects including the weather The homes plan on celebrating Memorial Day together at the end of the month, as well as other activities through the year. A Wolverhampton care home displayed friends and family’s wedding dresses as part of its Royal Wedding celebrations. At Abbeyfield’s Windsor Gardens facility the residents also reminisced about their own weddings and enjoyed lunch and afternoon tea. Residents pictured with the dresses are (standing): Jean Hares, Margaret Hale and Doris Griffiths; seated: Marjorie Close, Margaret Millward, Mary Cavers and Marie Reeves.

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Residents must be given more facts on complaints procedure By Dominic Musgrave CARE homes must do more to provide information to residents on complaints procedures, a study has found. The Office of Fair Trading’s independent evaluation of its 2005 market study into care homes found that only 60 per cent do so. It also said more should be done to increase consumer awareness of relevant information, such as inspection reports, contracts and other sources of information when deciding on a facility. The research, carried out by GHK Consulting, was based on engagement with residents, a survey of care homes, a mystery shopping exercise, and a survey of local authorities. It found that 94 per cent of homes said

they provide residents with a contract or statement of terms and conditions, compared to 82 per cent six years ago. 90 per cent of mystery shopper callers were able to obtain information on fee levels, and 79 per cent of care homes surveyed now claim they provide detailed price lists to prospective residents Amelia Fletcher, chief economist at the OFT, said: “Our evidence points to general improvements, following our study, in the provision of information to residents or family members making a decision to choose a particular care home. “With increasing rates of disability and dependence amongst care home residents, it is more important than ever that information is both clear and pro-

vided upfront. “We look forward to discussing our findings with providers, regulators and other groups to ensure that further improvements are made.” Overall, GHK estimates the quantifiable benefits to consumers from the market study to be in the region of £6-10 million per year, with further evidence of other, non-quantifiable, benefits including on information provided to consumers. Following an OFT recommendation to establish a ‘one stop shop’ for information, the First Stop Care Advice service was set up which, alongside the care information website and helpline in Scotland, has seen high rates of satisfaction.

Caring UK Commerce section brings you all the latest property, business and training news every month.

In this issue: MP opens new

EMI unit in Manchester Page 24

Go-ahead for

plan to modernise development Page 25

One-stop

support service for managers Page 27

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CARINGCOMMERCE

Residents visit site of their new home TWENTY residents and staff from two Gloucestershire care homes have taken the opportunity to visit the site of their new home. Residents from two Cotswolds care homes, Ashton House and Salmonsbury House, will move into the 74-bed purpose-built care home in Bourton-on-the-Water early next year as part of a £60m redevelopment of care facilities by the Gloucestershire Care Partnership, comprising the county council, bpha and the Orders of St John Care Trust. The currently unnamed facility is being built on the site of the village’s old railway station. It will be run by OSJCT and will provide 24 hour nursing and residential care to residents in en suite accommodation, arranged over two floors. During the visit residents viewed the plans of the new facility and saw how the new care home is taking shape. They also put their questions about the redevelopment to Andrew Brett, development project Manager for the Trust.

MP opens new EMI unit in Manchester A MANCHESTER care home’s new EMI unit has been open by the local MP. Paul Goggins, MP for Wythenshawe and Sale East, cut the ribbon on the six-bed Chestnut wing at the SJ Care owned Beech House. Representatives from the 43-bed facility visited four Kingsley Healthcare homes in Norfolk for inspiration for the design of the new unit, with the residents that lived in the original rooms transferred to other parts of the home. Operations manager Natalie Charnley said: “We have used bright colours that are all dementia friendly, and have tried to make it a home from home as much as possible. We have had a tree painted on one of the walls, with pictures of the six residents who live there attached to it. “Part of that includes creating a kitchen where residents can be supervised to make their own drinks or get their breakfast.

“Keys, coats, hats and umbrellas are among some of the items hanging on the wall, as well as sensory boards. We have also created a secure patio area so the residents can enjoy going outside safely.” Beech House is one of three homes owned by SJ Care, with the others in Burnley and Wallasey, and all of the home’s carers have had dementia training as there will be no staff designated to the new wing. Speaking at the opening, Paul Goggins said: “All care homes deserve huge respect for the work they do, and how we care for our older people is the hallmark of the society we live in. “I fully support the work Beech House does, and will continue to do so in any way I can in future.” Are you undergoing or planning a redevelopment at your care home? Let Dominic Musgrave know by emailing dm@whpl.net or telephone him on 01226 734407.

Paul Goggins MP cuts the ribbon at Beech House watched by owner Sunil Jobanputra.

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Elmbridge Village

Go-ahead for plan to modernise development PLANS to upgrade, modernise and enhance the facilities at Retirement Villages’ first development have been given the green light. Members of Waverley borough council’s planning committee voted to approve the plans which will involve additional facilities and new homes added to Elmbridge Village in Cranleigh, Surrey. The work will see new communal facilities including a restaurant, library, lounge, multi function room, village hall, games and snooker room, gym, surgery and shop. Around 40 new properties will also be added. Retirement Villages Ltd’s development director Jami Puckering said it had been a long process getting the planning approval.

She added: “In the short term, we recognise the construction period will be challenging for residents but we are already working on mitigating any disturbance. In the medium and longer term, the redevelopment will be the best possible outcome for the village and secure its future. “Elmbridge Village is a key part of the the company’s history as it was the first community developed. It therefore seems apt that in the Retirement Villages’ 30th anniversary year we will start the vital process of moving Elmbridge Village into the future.” A timeline is currently being drawn up for the revamp of Elmbridge Village, which was built on the site of a former school, with work expected to start on site in the autumn.

£25million retirement community plan comes ‘a step nearer’ A £25m project to transform a site near East Grinstead into a purpose-built retirement community has entered the final planning phase. With outline planning permission already granted for the 16-acre site, a ‘reserved matters’ application has now been submitted to Tandridge district council. A decision on the finer details of the building work, including style and materials, is expected in May and, if permission is granted, construction work on site – currently known as Charters Towers – will begin in the autumn. The plans will see Retirement Villages Ltd refurbishing the existing Edwardian manor house as the focal

point of a Continuing Care Retirement Community (CCRC). This will house facilities – such as a restaurant, library and treatment suite – for the residents, staff and guests. Further buildings will be added around the grounds to house around 83 extra care properties and a 60 bed care home. The site was formerly home to the world-famous Bush Davies School, and has most recently been used by a security company. Many of the buildings had fallen into disrepair and have now been demolished. The new buildings have all been designed in keeping with the manor house, which will itself be sympathetically extended.

CARINGNEWS

How will the new CQC ‘excellence’ scheme work? By Leon Smith THERE is speculation that a mandatory new ratings system to replace the old star ratings will be introduced alongside the excellence scheme next April, complicating the system further. We are less than a year away from the new rating system being implemented, and yet it seems that there are no clear plans in place on how the two schemes will work and how in reality they will be administered. While I very much welcomed the introduction of the new national regulator in 2009, which has streamlined the regulation of adult social care, and brought a plethora of different organisations under one roof, the new system is yet another change which social care providers will need to understand and get to grips with. The new excellence scheme will not be mandatory and those wishing to be recognised as ‘excellent’ will have to pay a fee to do so. In the past, homes did not pay a fee, however, from next April,

in order to achieve the status of being highly rated, they will have to pay for this privilege. There are a number of questions that have yet to be answered such as why this change has come about now? How will care homes which struggle to make ends meet but provide a very good service for their residents afford to participate in the scheme? Does this mean that only large care homes, or care homes which are part of large groups and run as profit making businesses will be able to afford to pay the fee, therefore making them more marketable and as a result increasing their own admissions? If the new excellence system is not mandatory, and will incur a cost, how will it encourage homes which may have been rated poor in the past to improve their standards to a consistent level? The only answer I can speculate upon is that this is an income generating move by the regulator, which simply has no justification. Under the old star ratings system, Nightingale, the care home which I run, was rated ‘excellent’, and we

were incredibly proud of this achievement. I understand that a mandatory system will also be established to rate homes in addition to the voluntary scheme, and I hope that any new rating system will be strong and comprise of five categories, rather than the previous three. Five categories would allow providers to be rated on a wider base of criteria and, therefore, encourage providers to improve standards. Five categories would also provide a more meaningful guide to both those working within the sector and members of the public as to what, in practice, the rating means for their residents. So many changes to the way social care is rated have taken place over the years, that it is vitally important that whatever form the new ratings system takes, the right decisions are made by the CQC, so that more changes do not have to be made further down the line. An effective rating system will benefit residents, staff, family members and all those involved in providing social care.

■ Leon is the chief executive of Nightingale Care Home in South West London, the largest Jewish facility in the country.

Company unveils luxury £7.1m apartment development A NORTH East care company has unveiled plans to build 21 luxury, serviced apartments on the site of a former hotel in Low Fell. The new community, named Select Living by Helen McArdle, will be made up of one and two bedroom apartments for people aged 55 and over, and will be located next to the company’s new flagship care home, which is being built on the same site. Managing director Mark McArdle said the £7.1m development should be completed in December. He added: “This is a very exciting new development for the company and the natural next step for us.

Tax reclaims for commercial property owners CAPITAL allowances are among the most valuable and least exploited methods of reducing property owners’ income tax or corporation tax liabilities. Capital allowances arise from capital expenditure on purchasing or constructing a new property along with extensions and refurbishments. We carry out retrospective, current year, and new build capital allowance claims, both for individuals and companies in relation to commercial properties right across the commercial sector. Most retrospective capital allowance claims that we handle lead to a significant tax refund for the client. We will quickly identify the validity of a claim without obligation. If a claim does not proceed, there will be no fee. We comprehensively survey the property which allows us to identify any qualifying items that, for numerous reasons, have previously not been claimed. Enquiries: Telephone 01246 293011 or visit www.salmon-business.com

“The apartments are situated in a fantastic location and, as with all of our homes, they will be finished to the highest of standards. “Not only will the new community open up opportunities for our new residents and owners but it will also benefit the area as a whole, bringing new business to the area and more than 70 new jobs.” The new state-of-the-art care home will also open in December, offering owners of the new apartments a full menu of catering, domestic and care services should they ever need them. Apartment owners will also have full access to the home’s day centre, cinema, bistro and orangery.

Lisa Hall, project manager for Select Living, with managing director Mark McArdle and Paul Hammerton, construction and operations director at Walter Thompson.

NetworkcareUK plan provider seminar on MCA and DOLS NETWORKCAREUK is arranging a seminar focussing on the Mental Capacity Act and the Deprivation of Liberty Safeguards. Two of the most prominent figures in this area, Bruce Bradshaw and Michael Stanley, have been confirmed as guest speakers, and both will be providing registered providers and managers with crucial information about their roles and responsibilities to ensure compliance with these areas. Attendees will also be provided with an action plan as to how they can ensure compliance and satisfy their regulators that clients’ needs are being met. Managing director Sean Cassidy said: “Providers and managers need to ensure they fully understand the requirements of MCA and DOLS when providing their services. This seminar will provide greater awareness to assist with compliance.” The event will be held at Old Broadcasting House, Leeds University on July 15 between 9.30am and 1pm. Enquiries: Email info@networkcareuk.com for further details.

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CARINGNEWS

The ACF directors at the launch

One-stop support service for managers A CONSORTIUM of care home experts has launched a one-stop shop support service to help home managers maximise efficiency and profits without sacrificing quality or care standards. The group will also help new investors to tap into the sector’s commercial opportunities by building or acquiring care homes. Newcastle-based Associated Care Facilities is made up of architects, investment funding consultants, IT and cost management experts, land acquisition professionals and experienced care home owner-managers. The team offers a range of services ranging from feasibility studies, busi-

ness plans, investment and planning support through to the building, equipping, regulatory compliance, staffing and cost management of care homes. Services are available on an individual basis or in a complete end to end package. Director Eric Dixon, who helped to build up Irish care home company Silver Stream, and who is about to open his own 64-bed £3.5m care home in Yorkshire, said: “As individual specialists who have worked together on numerous successful care home sector projects we know how difficult it is to balance the need to provide first class care for residents and comply with the regulatory Wates Living Space has completed an £8.9m redevelopment of a former residential tower block in Manchester. The 16-storey Whitebeck Court provides 91 extra care apartments and will be managed by Northwards Housing on behalf of Manchester City Council. Just Imagine Contract Interior Design completed the interior and fitout for the 68-week project, giving each floor a unique design theme to aid navigation. Whitebeck Court boasts a ‘sky lounge’ on the top floor, providing panoramic views of the city and beyond, and a community centre at ground level. Emergency call provision, assistive technology installation, energy efficient glazing and lighting, photovoltaic panels, ICT suite, a therapy room, and a waste and recycling centre are included.

framework, while running a profitable business. We aim to help care home operators, either those with smaller homes who need to see a better profit in tough trading conditions; or those with bigger homes or chains who find it more cost effective to sub-contract some of their services.” Eric said they are also looking for new investors who need partners with in-depth knowledge of the sector to help them see a good return on their money. He added: “There are more people now paying for their own care than those funded by local authorities or the NHS and they expect more choice, higher stan-

dards, and greater engagement in their care, which is all having an effect on the sector and the profitability of care homes. “Smaller homes are going under because they have failed to achieve the right balance between providing quality care while maximising profits, while the bigger operators are struggling due to promising big returns to investors on the back of heavy borrowing. “Banks and other lending bodies still view the care home sector as favourable, however a strong feasibility study and business plan are needed before they will release the funds.”

CARINGDEMENTIA CARE

Specialist team engaged A LEADING care group has commissioned a specialist team as part of its commitment to improving levels of care for people living with the condition in their homes. The work with David Sheard and Dementia Care Matters is part of Kingsley Healthcare’s ongoing investment in their Dementia Care Strategy. The Strategy enhances the culture of care; delivers a true and meaningful person-centred approach; nurtures staff and encourages the adaptation of the internal and external environments at five of Kingsley’s 19 homes. Operations director Mandy Masters added: “Our work with

Dementia Care Matters will help us to ensure that all our staff have the skills required to enable them to be person-centred and give real person-centred care led by fully supported inspirational lead-ers – our home managers. Improv-ing the lives of people living with a dementia is our goal, and we will strive to continuously achieve this.” The five homes – Brooke House near Norwich; Spring Lodge near Ipswich; Kirkley Manor in Lowestoft; The Willows in Bedford and The Queen Charlotte in Weymouth – are at different stages of the Butterfly Project, with the aim of achieving Butterfly Status.

New pods launched for people with dementia INTRODUCING our ground-breaking 1950's pop up 'Reminiscence Pods' for people with dementia living in care. Reminiscence pods are literally 1950s pop up living rooms, complete with authentic furniture and a fully working 1950's television and radio with a full library of classic shows and films. Pods offer a naturally calming and therapeutic experience, and are proven to help people with dementia, tap more easily into memories from their past, giving them grounding and inner peace, when they may be feeling dazed and confused. Most importantly, research shows that reminiscence rooms reduce Alzheimer's patients dependence on antipsychotic drugs, offering great cost benefits for your organization. We currently supply complete reminiscence pod packages to care homes and to the NHS across the UK. Once purchased, pods can be updated with our 1960's and 70's wall panels, offering you three eras from one pod. Enquiries: For more information contact Richard on 0207 933 5308, email mail@rempods.co.uk or visit www.rempods.co.uk

The Penlee Unit

Jobs created at new dementia facility THE first residents have moved into Cornwall’s newest specialist dementia facility. The Penlee Unit is the latest addition to Roseland Parc Retirement Village near Truro, and offers a safe, secure and comfortable environment for those living with the condition. Twenty-one jobs will be created when it is at full capacity. The Grade II Listed building which houses the new 18 en suite bedroom development was formerly Penlee Nursing Home. It was left empty when the residents moved to the new purpose built facility in the grounds three years ago. The new unit, which will be opened in the near future by Truro and Falmouth MP Sarah Newton, has undergone six months of renovation and remodelling work. Paul Walsh, managing director of Retirement Village’s care and operations division, said: “We have taken advice to ensure the Unit

meets the very specific requirements that make people living with dementia feel comfortable while ensuring their safety and security at all times. “For many people suffering with dementia, childhood memories are very vivid. For that reason we have created a reminiscence sitting room, decorated much as a war-time home may have been. There is also a multisensory room to help stimulate and relax. Everything about The Penlee Unit has been carefully thought out to ensure our residents have the surroundings and care they deserve.” While some services are shared with the neighbouring retirement village, the specially trained staff all work exclusively within the Unit. “There are also a number of specialists who provide targeted care including a psychologist, occupational therapist, music therapist and physiotherapist.”

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CARINGDEMENTIA CARE

Project ‘the best thing we have ever done’ By Andre w H a r ro d A NORTH West care home has been awarded the level two kitemark after working on the Dementia Care Matters Butterfly Project for the past 12 months. Stocks Hall in St Helens is one of five purpose-built facilities owned by a group of the same name, with plans in place to build at further sites in the region in the near future. Director Sue Lace said the 54-bed home underwent some major changes during the year it worked on the scheme. She added: “We never think we are the best or that what we are doing is perfect, and are always striving to develop. Having said that when we had the assessment it wasn’t what we expected, but we decided to move forward with the philosophy. “It is the best thing we have ever done and has brought the team to life, although the hard work is only just beginning. The whole ethos of the training is about entering into the world of the person with dementia, and we have employed somebody to take it into our other homes.

“We lost a few members of staff along the way who couldn't buy into the new ideas, but that was to be expected. It has been a total culture change and those that remained are a lot happier, as are the residents.” Staff no longer wear uniforms in a move to break down the barriers between them and the residents, while the fabric of the home has also seen some major changes. Sue added: “The three lounges have different themes, and both them and the corridors leading to them have different colour themes. We no longer have residents wandering around aimlessly, and have a better understanding of what it means when they say they want to go home or see their mum and how to deal with it. “Taking the resident into one of the lounges has also proved calming for residents who get agitated from time to time. And the use of drugs has reduced to dramatically.” The group, which was founded in 1987 and is one of few in the country to achieve Investors in People gold standard, also delivers more than 2,000 hours of homecare a week to the local community.

Greenhill residents Doris Smith and May Marston revisit 1950s living in a special reminiscence pod.

Residents revisit the fifties RESIDENTS at two of a care group’s Bromley homes enjoyed tea from original 1950s’ crockery as part of the trial of a new product. Greenhill and Willett House, two of Mission Care’s six homes, tested the new Reminiscence Pods pop up living rooms for older people living with dementia, which comes complete with authentic furniture, decor and a working 1950s television and radio. Jimmy Weighell, activities coordinator at Greenhill, said reminiscence and other social projects

play a key role in life at the home. He added: “Reminiscence activities are vitally important for our residents living with dementia, and it’s great to be able to approach our sessions creatively. After spending time in the pop-up room it emerged that one of our residents’ fathers had been a painter and decorator when she was younger. She enjoyed her afternoon but was highly critical of the garish wallpaper print, claiming she would never have decorated her own home with it.”

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CARINGPRODUCT NEWS

Instabadge More enjoyable eating Event moves now available to Manchester BADGEMASTER, manufacturer of custom made, ready to wear employee badges, has launched a new product range. ‘Instabadge’ enables employees themselves to create instant name badges. This means employers can give new staff a badge from their first day. It also allows badges to be recycled between employees. The wearer’s name is simply printed onto ordinary card or paper, with no special equipment needed. The new range includes six different styles, all available in any base colour and with plenty of space for individual corporate designs and logos. The Instabadge holds an advantage in environments where hygiene or health and safety are important, such as the catering industry. Its unique moulding combines an integral fastener as part of the badge and so avoids any chance of the pin or badge becoming accidentally detached for the wearer.

New product developed FREQUENCY Precision Ltd has developed a new product for care homes and people in their own home. The product draws on the AirLert™ pneumatic air pressure sensor system to turn on a light automatically when an individual leaves a bed and turns out the light automatically when they return. The AirLert™ system uses a mattress sized sensor placed underneath the mattress and reduces the potential to fall by ensuring that a wireless linked light switches on automatically, meaning the individual does not get up in the dark. The battery powered product draws so little current that its internal battery has a life of some years. Any number of lights may be switched on simultaneously with the single transmitter so that one can be for the individual’s room and another used to alert to the bed leaving, typically in an adjacent room.

Exercise solution A FITNESS equipment provider has developed a solution for care homes looking to provide exercise opportunities that cater for their residents’ physical and mental wellbeing. Lappset Playworld produces innovative fitness equipment that allows older people to work on their flexibility, strength and endurance, making daily tasks such as opening a jar or getting up from a low seat a lot easier. 65 Plus inspires users to be playful and challenge their bodies and senses, while LifeTrail, suitable for users aged 50 plus, helps to improve functional fitness including carrying out daily tasks.

FOR those that suffer with Dysphagia (a difficulty in swallowing) meal times can be stressful, difficult and unpleasant. Dysphagia patients find liquids cause them to cough, splutter or even choke and so thickening drinks with Thixo-D® Original will allow a more enjoyable eating and drinking experience. Thixo-D® Original disperses within a short amount of time and is fully metabolised, so the water associated with it becomes part of the patients total fluid intake.

Instantly thickens most hot or cold, food and drink without lumping. Can be easily mixed to any stage of consistency, no blender required. Will not mask the flavour or leave an aftertaste. Remains stable. Suitable for microwaving and freezing. Gluten and milk free. Cleared by the ACBS for prescription use. Competitively priced.

Furniture company rebrands SHACKLETON’S has rebranded with a new logo, website and brochure, to give customers a better understanding of what the company is all about. Our new branding reflects our ongoing commitment to delivering exceptional products that meet customers’ needs and exceed expectations. With a heritage spanning half a century and reputation for outstanding craftsmanship, we

understand the importance of retaining our established values, yet at the same time moving forward with a modern identity for a changing world. We’ve added new models to our product range, all designed with comfort in mind. Every piece is individually manufactured in house, with the same attention to detail, durability and quality that we are known for.

FOLLOWING the success of the first event in Glasgow, Manchester is the next venue for the Care Roadshows. A visit to Old Trafford on June 30 will give you new ideas for improving efficiency; inspiration for developing your training and work practices and fresh enthusiasm to take back to your care home. The roadshows focus on bringing dedicated care suppliers together, and are specially chosen for their unique and quality products and services. These established companies will display innovations in training provisions, virus control, interior design and other essential services. A key feature at the roadshow will be the free and informative seminars, sponsored by Choosemycare.com, which will focus on informing visitors of the latest changes within the care sector. These will be led by industry experts including CQC’s Deborah Westhead and Keith Lewin, Brunswicks Solicitors LLP.

Pharmacy has New training centre launched new premises

GAINSBOROUGH Specialist Bathing is leading the way in bathing solutions with the launch of a dedicated training and assessment centre. The UK’s largest manufacturer of special needs baths has recently opened a purpose-built Training and Assessment Centre at its head office in Redditch to provide demonstrations to care providers. The care sector is evolving and manual handling specialists are now employed by many

organisations. Furthermore there is an ongoing need by healthcare professionals to support its customers in recommending the best programme of care. It is therefore essential that companies servicing this sector respond. Gainsborough Specialist Bathing, by launching the facility at Redditch, is responding to market needs and this demonstrates its commitment to making life easier for both the carer and user.

Market leading software CAREDOCS is increasingly being recognised as the market leading care planning and home management software. Why? Because being designed and constantly updated by owners specifically to make their own care home easier to mange and more efficient, it meets all the requirements of anyone owning or managing a facility. It’s not just that everything in CareDocs is aimed at adding substantially to the level of care being

offered, it’s the fact that using the software will simultaneously release staff from their desks and back to their residents. It cuts to the heart of every care home by its ability to automatically write complete, detailed and beautifully presented care plans in moments, simply by answering a series of multiple-choice questions. It’s very graphic, easy to use and now available with touch screen computers.

New range and colours unveiled DANFLOOR UK, leading suppliers of impervious carpets to the healthcare market, has launched a new range and colours into the market leading Equinox Collection. The Equinox and Equinox Tones ranges have been refreshed with exciting new colours including warm chocolates, vivid reds and mellow blues which co-ordinate well with the striking new Equinox Stripe. The Stripe range consists of nine

tonal shades produced in a slightly heavier weight, making it suitable for a variety of applications from bedrooms to corridors. In addition to the outstanding performance characteristics, the new Stripe, Equinox and Equinox Tones colours also include mædical™, a permanent antimicrobial coating on the carpet fibres. Danfloor UK are showcasing the new range on stand E33 at the Birmingham Care Show.

A LEICESTER-based pharmacy chain has bought new premises using a £350,000 loan from Lloyds TSB Commercial. Established in 1988 as a walk-in pharmacy, Yakub Chemist has grown into one of the leading pharmacy healthcare providers in the Midlands, having doubled its annual turnover in the last year. The business provides an online pharmacy - Medicines2u.com dispensing medicines and nutritional supplements to customers internationally, a private patient home delivery service and a comprehensive care home medication management service. The mortgage provided by Lloyds TSB Commercial’s Healthcare Banking team will enable the company to continue its expansion and focus on new ways of delivering medication to over 40 care homes across Leicestershire. The larger premises also give Yakub Chemist the facilities to provide free training for care home staff on site.

Sock launched THE sock is one of the last items of clothing to undergo a revolutionary change in design. NZ Sock Co. in consultation with expert clinical advisors, has designed a range of technologically advanced socks specifically aimed at those with the potential lower limb problems seen in diabetes, arthritis and rheumatism. Lifesocks deliver outstanding preventative and protective features and are designed to reduce friction and pressure, effectively manage temperature and moisture, inhibit bacterial growth, offer a warm and non-constrictive comfort and adapt to the individual shape of the foot.

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CARINGPRODUCT NEWS

Current challenges force rethink WHERE does food fit on your agenda? Possibly not your first priority but moving up in response to the increasing focus on malnutrition within the ‘health’ lobby and the impact of food inflation on costs. Perhaps it’s time to rethink your catering operation, are there other options, how do you satisfy the differing dietary requirements of residents easily and efficiently, how do you deliver a food service cost effectively? Apetito, together with its sister company, Wiltshire Farm Foods (WFF), are the market leaders in providing meals for the elderly and vulnerable. The knowledge and expertise gained over 50 years has helped many care home customers improve the choice of meals available to residents, simplify the catering operation and reduce cost. “We know from our experience, there is more to a successful catering operation than just the food,” said Lee Sheppard, divisional manager, care homes. “Many operators are not aware of what is available to them. To realise the full benefits of what we offer, we work closely with our customers as part of their team, planning menus, providing dietary advice, passing on best practice learned from our working closely with care home managers and operators. Basically, it is about developing a solution that is right for each care home.” Newcomers to a care home often have been enjoying meals from

consistent quality of our meals, and the help we can give using our nutriplan package, are particular benefits. As also is the soft and pureed range for residents with swallowing problems (dysphagia). “Most catering staff find it very difficult to prepare a visually appetising and tasty meal for those with the condition. Our range of main courses and hot desserts present food that looks and tastes like the real thing. “A resident in one of the care homes we supply said ‘It is good to have a carrot looking like a carrot’. This may seem like an obvious comment but it Apetito (via WFF) at home. That is a real benefit for our care home customers because the quality of food is one of the common areas of concern raised by residents and their family. There is also the added comfort of knowing the meals are consistent in quality, taste and nutritional delivery.

Guaranteed to reduce the cost of feeding residents With a range of more than 200 meals including the widely acclaimed range of soft and pureed meals, Apetito guarantees to reduce the cost of the catering operation while providing choice and a nutritionally balanced menu suitable for all dietary requirements. Lee added: “Our customers find the

is one of the challenges faced by residents on such diets – simply being presented with food that looks like it should.” The standards set by CQC are vague and give little leadership or guidance on what constitutes a workable standard for the feeding and nutritional care of residents. Therefore, Apetito has set a standard of its own to ensure their food always delivers a meal solution which is both cost effective for the care home and provides choice and nutritionally balanced menus for residents.

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CARINGLAUNDRY AND INDUSTRY NEWS

New dryer more efficient COMMERCIAL dryers are generally power-hungry machines requiring considerable amounts of electricity to remove moisture from damp garments in the laundries of care homes and hospitals. Miele Professional’s first heat-pump technology dryers efficiently bring dry air to the required temperature level, which means it takes just a short amount of time to perfectly dry

large quantities of laundry. The PT 8257 WP with a drum volume of 250l has a load capacity of between 10 and 13kg of laundry; the PT 8337 WP – at 325l – is able to cope with 13 to 16kg. Both models excel in terms of short cycle times: 10kg of laundry drying times down to only 44 minutes (reduction in residual moisture level from 50 per cent to nothing).

Organiser to take series of conferences nationwide ‘FOCUSSING on Outcomes’ is the theme of a series of high quality conferences being organised in each of the English regions. This means that there is likely to be something happening at a location near you – with the pay-off that you spend less time and money travelling to one of the big cities, with no reduction in the value of the content delivered by our panel of high quality speakers, covering many of the key issues facing those who manage care services. In addition to the promise of a worthwhile day for delegates, organiser MJM Events, in association with Caring UK magazine, is also aiming to support local county or city care associations by reinvesting some of the fee in support to these local bodies. If your home or service is in

membership of the local association you should book using the code ASO50, and we will pass on half the value to that association, strengthening it to carry on representing you and providing services all the year round. In addition to our acclaimed panel of platform speakers we are also aiming to add to the breadth and depth of topics covered by running a series of parallel sessions covering a variety of hot topics: Infection control Activities Nutrition Dignity End of life Leadership and motivating teams And a special stream on domiciliary care issues.

Label winter clothes with Attach-a-Tag WITH summer approaching many residents put away winter clothes and need their summer wardrobes labelling properly. This is such a time consuming task that often clothing is left inadequately named and consequently it can easily get mislaid. Attach-a-Tag is a simple, cost effective method of labelling clothing and soft objects and is an ideal way to quickly label short term and respite residents clothing as well as normal laundry. Replicating a button, it attaches in seconds to the garment seam or laundry label, making it discreet and

comfortable to the wearer. The patented design is easy to attach but difficult to remove, and cannot be taken off by accident or come off during the laundry process. Each tag has the owners name etched onto it, which is guaranteed not to wear off in the wash. This combined with the unique fixing method of Attach-a-Tag means the owner is identified every time. Suitable for industrial laundry and iron proof, Attach-a-tag is reusable, making it even more cost effective for your care home. Now available in black or white.

Maintenance staff qualify A GROUP of 30 maintenance staff have received their qualification certificates at a ceremony after successfully passing a new NVQ course run by care provider Barchester Healthcare. The programme was developed by the the company’s business school and the property services team. Learning and development director Dr Terry Tucker and property services director Bill Wilson tailored the Level 2 NVQ Maintenance Operations qualification to specialise in the maintenance of its care homes and provide a clear career pathway for maintenance staff. Working in partnership with John Laing Training, the course covers skills, including plumbing, tiling, painting and decorating.

If you’ve got a story for us, call our newsdesk on 01226 734407

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CARINGCARE SHOW

Over 150 companies to display at Care Show Birmingham CARE Show Birmingham is one of the largest displays of care home products and services in the region, with more than 150 companies taking part in the exhibition. It caters for professionals, including proprietors, directors and managers of care homes, nursing homes, domiciliary care agencies, housing associations, sheltered accommodation, learning disability homes, local authorities, specialist care units and private hospitals. This free event gives an insight into the latest industry developments and provides the opportunity to network with leading care home professionals. It offers an insight into the latest developments in the care sector through seminars, product showcases and expert advice. At the MyBusiness Seminar Theatre visitors will benefit from educational seminars from some of the industry’s leading professionals on care sector growth opportunities, funding issues, legislation and much more. A valuable presentation will be given by Chris Wishart, partner at Knight Frank, who will deliver a review of the best investment

opportunities in the current UK healthcare market. The ever popular Keynote Seminar Theatre is designed to help attendees meet current compliance and policy requirements. Visitors can look forward to a collection of inspiring and innovative sessions which have become synonymous with the Care Show brand. NAPA director Sylvie Silver, will outline the results of the Care Home Activity Survey carried out by Care Shows and the association. This campaign aims to ensure that care residents are getting as much benefit possible from meaningful activity. With regulation playing a vital

role in the care sector, the Care Shows are proud to welcome Alan Rosenbach from the Care Quality Commission to the Keynote Seminar Theatre. Alan will be setting out the CQC’s vision for the future of regulation for all care providers in his seminar entitled ‘Delivering effective regulation for health and social care’. The Dementia Care Seminar Programme, in association with the Alzheimer’s Society, will address issues such as recognising and understanding dementia and training your staff to assist those living with this condition. Sheila Merriman, of the Norfolk and Norwich NHS Trust, will discuss the issues surrounding the risk of malnutrition and dehydration in care homes and the best way of avoiding these problems.

Visitors will also hear from Saskia Gretton, head of education and development at Alzheimer’s Society. She will highlight the value of training in a care environment and share her experience of training approaches and best practice over the years. A diverse array of products and services from more than 150 leading sector suppliers will also be on display, adding to this vibrant showcase for the UK’s care industry. The launch of The Product Innovation Zone will highlight cutting edge products allowing visitors to interact with them. Accompanying information will also be displayed explaining where visitors can go to find out more. The event takes place at the NEC on June 22 and 23.

‘This free event gives an insight into the latest industry developments and provides the opportunity to network with leading care home professionals. It offers an insight into the latest developments in the care sector through seminars, product showcases and expert advice’

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CARINGCARE SHOW

Jacksplace chooses Pressalit Care bathrooms for independence and comfort JACKSPLACE, a purpose built hospice for young adults, has chosen specialist bathrooms from Pressalit Care for its new, state of the art facilities. Part of the Naomi House Children’s Hospice in Winchester, Jacksplace provides palliative care, including respite, terminal and bereavement care to young adults and their families from central southern England. Recently opened by the Countess of Wessex, Jacksplace has six bedrooms for residents, each with its own en-suite bathroom facilities. The bathrooms, which include a range of Pressalit Care products, have been designed and fitted out to meet the hospice’s ethos of offering its residents a comfortable, caring and supportive home-from-home. The bathrooms were designed following a visit by Naomi House staff, and architects Architecture PLB, to Pressalit Care’s test facilities at Brunel University. Here they were able to look at different layout and product solutions and see how the products are able to adjust both horizontally and vertically to adapt to different user situations. Enquiries: Visit www.pressalitcare.co.uk or telephone 0844 880 6950.

Latest products and offers from Knightsbridge at the Care Show THE latest additions to the Knightsbridge Furniture portfolio of seating, tables and cabinets for nursing and residential care homes feature on the company’s stand at the Care Show Birmingham next month, supported by a series of product bundles available exclusively to exhibition visitors. A key newcomer is Jasmine, a range of seating which has been developed by the firm’s in-house R&D team to meet demand for a simple and versatile budget collection. Conforming to the company’s customary superior build quality and assurance of comfort, the Jasmine range includes high-back, winged high-back and midback models, together with a twin-seat settee, all designed for day-room, lounge and bedroom usage. A series of exclusive bundles will also be open to visitors to the show, bringing bedroom furniture essentials together into three simple packages to ease both purchasing and budget management. Enquiries: Telephone 01274 731442, email enquiries@knightsbridge-furniture.co.uk or visit www.knightsbridge-furniture.co.uk

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New office brings ten new jobs

Othencare’s new Devizes team celebrate the opening: training manager Amanda Barnes, office manager Helen Goddard, owner Joanne Othen and care co-ordinator Abby Davis.

A DOMICILIARY care provider has created 10 jobs with the opening of a new office in Devizes. Othen Care provides homebased care for adults who may have dementia, be physically frail, housebound or mentally infirm and people with learning disabilities across Wiltshire and Hampshire. The company, which was founded three years ago, provides a range of care options from basic needs to the more complex, which includes daily visits and live-in carers. Services range from personal care and meal preparation to medication management,

Sandra becomes first winner of award in memory of carer Kathy By Dominic Musgrave SANDRA Dale is the first winner of a new award that has been created to remember a much-loved carer who died after a battle with cancer. Managers from all of Manorcourt Homecare’s offices in Essex, Norfolk and Suffolk were asked to nominate a staff member to win the Kathy Underwood award, with the winner then decided by her husband Jamie and daughter Cheryl. Sandra, a care worker and senior reviewing officer at the Thurrock branch, was nominated by her manager Lavena Kenyon for the award due to her inspirational attitude to her work. She said: “Sandra is compassionate and dedicated to her patients. She goes above and beyond the call of duty and always puts their needs first, ensuring that they have independence, control and dignity. “Sandra has also helped set up coffee mornings at local day centres to enable people in the community – who may or may not be service users – to have more social inclusion, reducing the risk of them having depression and loneliness.

shopping and domestic duties. Managing director Joanne Othen said: “Our approach is focused on person centred care, so we offer care which enhances a client’s lifestyle and enables them to continue living happily and safely at home. Each person is different and has varying requirements and this is reflected in the way the care is delivered and how it is delivered. “Our care team are the driving force of the company, and they’re very important to us. They are continually supported through a staff training and development programme.”

Provider in £2.5m acquisition STAFFORDSHIRE based Allied Healthcare has acquired ScotHomecare for £2.5m in a deal that sees it become the largest provider of domiciliary care in Scotland. Allied Healthcare’s chief financial officer Paul Weston said: “The ScotHomecare acquisition is in line with our strategy of expanding Allied’s geographic footprint. “The transaction will provide Allied with a market leading position in Scotland.” The deal was advised by Birmingham-based law firm Mills and Reeve.

New contract unveiled Sandra Dale (second from right) with Manorcourt Homecare finance director Andy Bantock, her son Martin and operations director Janice King. “Sandra is truly one of the most inspirational persons I have ever met and is so deserving of the award in Kathy’s name.” Kathy worked for Manorcourt for 15 years before she was taken ill, and Sandra said she was overwhelmed to have been chosen to win the first

award. “It took a couple of days for it to sink in,” she added. “It is a huge honour to have been chosen from all over the Manorcourt Homecare offices, and I have framed Lavena’s testimonial and put it up at home. “It is my pride and joy.”

COVERAGE Care will assume responsibility for providing care services for the residents of the Chillcott Gardens extra care scheme near Telford, it has been revealed. The new contract with Telford and Wrekin council, which starts on August 1, is for five years, with the option to extend for a further five. The 62 flats forming the Chilcott Gardens extra care scheme were completed in 2000.

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CARINGAPPOINTMENTS

Trio of new appointments

Catherine Brown is the new manager of Southlawns residential home in Street. She joins the home from her previous role as deputy manager at Critchill Court in Frome and, prior to this, worked for Acacia Training and Development. The organisation and the two care homes are all part of the Somerset Care Group.

New role for Hayley HAYLEY Hirst has been appointed deputy manager at Kingsley Healthcare’s Brooke House in Norfolk. She started working in the care sector aged 15, and commenced her employment with the company in June 1999 as a care assistant at their Eversley home. Hayley then moved to Norwich, and transferred to Brooke House as night senior in 2007.

Creenagh to head up new home team CREENAGH Williamson has been appointed the general manager of a Surrey care home that is currently under construction. The former matron of emergency services at a large district general hospital has been chosen by Signature Senior Lifestyle to run the 97-apartment Moorlands Lodge in Hindhead, which is due to open this autumn with the creation of about 120 jobs.

The home will consist of luxury studio, one and two-bedroom apartments, and will feature a licensed restaurant, Signature cafe and library together with a health and beauty emporium. A stimulating activities programme which will include regular outings, visiting entertainers, musical events and themed evenings, together with a full in house programme and variety of clubs, will also be organised.

EAST Anglian care provider Healthcare Homes has announced the appointment of three new managers at its homes in Suffolk and Cambridgeshire. Dawn Anderson has taken over at Oaklands House in Southwold, while Amanda Atkins has taken the reins at Uvedale Hall in Needham Market. Both have been at their respective homes for more than a decade in other roles. Meanwhile, experienced nurse Emma McIntosh has taken the lead at Home Meadow in Toft, Cambridgeshire. Her new position comes after 20 years as a nurse at Beaumont Park in Bedfordshire, a home which is also managed by the group.

MD appointed BALHOUSIE care group has appointed Graham Ogilvie as its managing director. He moves to the position from his role as the company’s commercial director – a post he has held for the past two years. Graham joined Balhousie following a 20-year career with Royal Bank of Scotland, and will have responsibility for driving the group’s development and growth strategy. He has worked closely with the group since 1996, having been actively involved with the company during its expansion from the then two homes to the current 22.

Jo Scriven has been appointed lead dignity champion by Alpha Care Homes. In her new role Jo, a senior care assistant based at the group’s Tutnall Hall facility, will visit each home within the group and give support and guidance with dignity and improving care services, with dignity being at the forefront. She said “Dignity is about making people feel valued and treating people how you would wish to be treated yourself. I believe passionately that being treated with dignity is a basic human right, not an optional extra.” Jo will also be looking to encourage other staff members to sign up and become a dignity champion.

Company appoints new head of PR BARCHESTER Healthcare has appointed Aisling Kearney as head of PR and public affairs. Aisling has worked in communications at the company for the past three years and, under her direction, Barchester brought the majority of its PR in-house in an

effort to consolidate the communications function in one place. Since then the company's PR department has seen a dramatic rise in coverage. Before joining Barchester she was head of information, in charge of publications, for a UK charity.

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Beaucare’s new emergency floor lifting sling BEAUCARE® Medical Ltd - the UK’s premier supplier of hygiene, medical supplies and equipment to private care homes, hospitals and individuals - has designed a new emergency floor lifting sling. `The sling is a customised version of Beaucare’s general purpose sling, incorporating an extra 20cm length in the straps, to enable patients to be lifted from the floor. A number of our care home clients had mentioned that it would be useful in certain situations to have a sling with longer straps. Patients that have fallen can be lifted with the aid of a hoist. The emergency floor lifting sling can be placed underneath the patient to aid them to a sitting position off the floor. The traditional design offers maximum comfort and support by reducing hip movement. This loop fixing sling is suitable for standard spreader bars. Enquiries: Call 01423 878899, email sales@beaucare.com or visit www.beaucare.com

Personalised linen for care homes TOWELSDIRECT has been supplying the care sector for the last 20 years, and are providing premium Turkish quality towels that last up to 150 washes. Most towels that you see in a retailer will only last 60 washes. We also provide minimum iron bedlinen that is constructed of easy care polycotton, again designed to last longer than your average bedsheet and save your staff time. Bespoke embroidery designs are available, along with matching bedlinen and curtains. Please call free for a no obligation discussion. Since Towelsdirect’s inception, we have always tried to focus on our uniqueness. Customers are reminded that we offer free delivery on orders over £150, operate a no minimum order policy and next day delivery from stock. We recognise that our customers’ needs are ever changing, and it is with this in mind that we are updating our website daily. Enquiries: Telephone 0800 018 6935 or visit www.towelsdirect.co.uk for our online catalogue.

On premise laundry package complete with textile options launched PHS Laundryserv has launched a complete range of hard wearing towels and linen to complement customers’ on premise laundry facilities, ensuring the transition to an on site laundry is even easier. As one of the UK’s leading suppliers of commercial laundry equipment, PHS Laundryserv are experts in the installation of on-premise laundries, and with the launch of their new textile and linen range, can make a customer’s transition from linen service to on-premise laundering even easier. Fluffy white towels and crisp white linen are often used as the mark of a quality establishment, so recreating this finish on every wash is crucial. Laundryserv offer the complete on premise laundry package to help you achieve this with quality commercial laundry equipment, detergent auto dosing and a complete range of quality textiles that are designed for the commercial environment. Enquiries: Telephone 0800 7311 399 or visit www.laundryserv.co.uk

Alfamax looks after all your catering needs IF you are looking for any new catering equipment, whether it is a new dishwasher, refrigeration or cooking equipment, you can rely on Alfamax. We are able to supply standard or thermal disinfection dishwashers, and provide a full installation service and ongoing service contracts on your new or existing equipment. Alfamax can supply standard refrigeration or BioLine medical refrigeration units, with three-year parts and labour warranties. Whatever your requirements, Alfamax can supply the ideal products for your operation. BEST SUMMER OFFERS Dishwashers ++ Refrigeration ++ Cooking ++ Potato Peelers. Enquiries: Telephone 0844 357 4030 or visit www.alfamax.info

Holistic approach enhances quality of life TAKING a holistic approach to a child’s needs is improving not only his quality of life, but that of his whole family. Sebastian Parkhouse, aged eight, has spastic Quadriplegia, cerebral palsy and learning difficulties with global development delay. He bottomshuffles everywhere, and is unable to undertake basic personal hygiene, having to wear pads. But a holistic approach to his needs by Amanda Foy of the North High Peak and Derbyshire Dales Children’s Disability Team is making, she believes, a massive improvement to his and his family’s life. Sebastian’s school already had a Clos-o-Mat ‘wash and dry’ toilet installed, which he is being rewarded for using pivotal transfer to/from his wheelchair. Looking to the long-term future, Amanda has arranged installation of his own Clos-o-Mat Palma, with a Colombia paediatric support, as part of a home adaptation. Enquiries: Telephone 0161 969 1199 or freefone 0800 374076.

TLC Group chooses Girbau UK for energy efficient laundries TLC Group’s care homes in Cambridge and Barnet feature the latest laundry equipment from Girbau UK. Looking for reliable energy efficient operation and affordable manufacturer-backed service support, the company chose a combination of three Girbau 6 Series washers, three Girbau UK Pro Series II dryers and a Girbau P2514 dryer ironer for each home. Cleaning and hygiene have a major part to play in maintaining the high levels of quality service at Cambridge Manor and Carlton Court. With large quantities of sheets and towels to clean and many residents’ clothes requiring changing as often as two to three times daily, both homes have purposebuilt laundries. Each is equipped with two Girbau HS 6017 and one HS 6013 high speed washers, two 50 pound and one 35 pound Pro Series II dryers. shhStrong and durable, all washers in the 6 Series range offer spin speeds of up to 1,000rpm and have been designed to provide excellent washing performance with reduced cycle times.

Simple solutions SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems. The new WACMAT® adheres strongly to this tradition. With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur. Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple... The WACMAT® will then be clean and odour-free, ready to perform time and time again. Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone. Enquiries: Telephone 0800 074 3749

No time for paperwork? SAVE time and costs with our value for money full care management software package Fusion; providing you real time control of your employee and service user records. Just like you, Fusion never switches off and will be there for you 24/7, taking away the pressures of staffing, administration and caring. Whether your focus is time and attendance, budgets or increasing sales, Fusion is a comprehensive and flexible care home management tool that helps your business grow. Keep standards high and outshine the competition with Fusion the software that gives you the time to care.

Enquiries: Visit us on stand D64 at the Care Show Birmingham NEC on June 22 and 23. Alternatively, telephone 0844 504 4883 or email info@zestcare.com

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New clients accepted for Coolcare2 AS with any company operating in the healthcare sphere, LNT Software has noticed the evertightening budget that companies are being left with. Since the inception of Coolcare2 we have not pursued new sales while we ensured our customers across the country were 100 per cent happy with their software – after all a product like this makes a massive difference to the operation of any care home. The team are delighted to announce that we are now accepting new clients and, as such, have drastically reduced the cost of Coolcare2 to £80 a month. This includes all aspects of our software, there are no extra charges for additional modules and it is inclusive of full on-site training, support, offsite backups, access to the online training curriculum and all upgrades.

Pharmacy recognised as one of the leading providers in the Midlands YAKUB Chemist has been established as a retail pharmacy since 1988, and with more than 20 years’ experience is regarded as one of the leading pharmacy healthcare providers in the Midlands in both the public and private sector. Yakub prioritises its customers, community and team members, being a family driven business with an aim to provide a personalised service to both its retail and corporate customers. It offers a complete selection of medication supply, management and delivery solutions. A business that once began with a retail pharmacist and a dispensing technician has now grown to include an online pharmacy conveniently called Medicines2u.com, a private patient home delivery service and lastly a comprehensive care / nursing home medication management service. The business employs more than 20 members of staff with varying expert qualifications.

Enquiries: Telephone 0113 385 3853 or email info@lntsoftware.com quoting this article.

Enquiries: Telephone 0116 2988739 or visit www.yakubchemist.co.uk

Substantial investment results in new products

Improve safety and enhance quality of life for both residents and staff INVESTMENT equivalent to a ‘meal deal’ a day could save care home providers from much of the cost of injuries to both residents and staff arising from manual handling, through an innovative piece of equipment available from Total Hygiene. To help the care industry improve the statistics, the company has developed an innovative rental scheme, to complement the existing purchase options for both pieces of equipment. From only £95/month - equivalent to just £3/day - a mobile Aerolet lifter can be hired for as little or as long a period as required. The Aerolet replicates the natural motion of sitting down and standing up, automatically and smoothly lowering the user over and onto the toilet and then raising them to standing whilst ensuring their centre of gravity and thus balance remains stable. It is all controlled by the push of a button via integral arm supports, which simultaneously provide additional bracing as the resident transfers from wheelchair or frame to the toilet. Enquiries: Visit www.clos-o-mat.com

SUBSTANTIAL investment has been made into new product development at Impey, the leading authority on wet floor showers and specialist showering products in the UK. New products include the new and patented Level-Dec Advance Range, which allows easy installation of a wet floor shower, creating the ‘fall’ for easy drainage, waterproofing and incorporates a revolutionary drainage feature which can rotate by 360 degrees to avoid timber joists. This allows a wet floor shower to be easily installed onto any type of flooring. Level-Dec Advance is the easiest way to create a wet floor shower which looks fantastic, is completely waterproof and is backed up by a lifetime warranty with the Impey no leak guarantee. Level entry showers provide easy access for everyone, and Impey have all the products that can assist when planning to install one, including a new Level-Access Shower Tray which is light weight to help with easy installation. A textured surface has been incorporated to improve grip and it will be available in five different sizes including 900mm square, 1000mm square, 1200X750mm, 1200X900mm and 1500X750mm. It is selfsupporting and extremely strong and is suitable for use with vinyl floor coverings. The design team at Impey has also created a range of new grab rails with a co-polymer extrusion, which feel fabulously soft yet easy to grip so that the rails offer comfort as well as the necessary support. Steve Trigg said: “It is an exciting time for Impey. We have benefited from some key investment which has enabled us to focus on key market sectors and we are beginning to see the results come through now with new product developments which we believe will be very successful.” Enquiries: Visit www.impey-uk.com

If you would like to advertise in Caring UK please contact: 01226 734479 or email rh@whpl.net

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CARINGNEWS

Manager spends a week as a resident By Dominic Musgrave THE manager of a Richmond care home spent a week living as a resident in order to experience the service from their point of view. Fiona Saadat, manager of Central and Cecil’s Cecil Court, experienced a different set of care needs every day, with staff drawing up a care plan and risk assessment based around her perceived ‘needs’. For one day she was in a wheelchair, and on another experienced being carried by staff in a hoist. She also spent a day on each of the four floors of the home, including one in a dementia unit. To fully experience the service provided she took a bath with staff help and attended all meals. Fiona, who began working at the home as a care assistant 15 years ago, had no contact with her family and friends, but was allowed her mobile phone for emergencies. She said: “I know the level of care is good in Cecil Court, but I often hear from residents who are bewildered about moving into a care home and feel

frightened about being away from their family. “Following on from this feedback, I came up with the idea of spending a week in a care home to really understand what it is like for a frail older person moving into care. “I felt residents would open up more to me about their experience in the home if I was a fellow resident, rather than the manager. I felt it was an invaluable opportunity to gain great insight into residents’ experience of the home and improve the overall service we provide for them.” Fiona also asked random callers to relay messages to be passed onto her to see how effective the system was within the home. She also tested staff confidentiality skills in keeping information about her care private. But her main objective was to spend time as a resident and to talk with residents at meal time and in the evenings. She plans to feed back her experiences to other local nursing and residential homes.

Signs

Fitness equipment

Alarm Systems

Transport

Fiona Saadat

Occupancy specialist

If you would like to advertise in Caring UK please contact: 01226 734479 or email rh@whpl.net

Consultants

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