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incorporating The Number One magazine for the care sector
no.166 • £4.75 In association with
Winter fuel payments unfair claim By Dominic Musgrave CARE home owners should be allowed to ask their residents for any winter fuel allowance they receive, it has been claimed. Angela Baker, who runs Overton House in Manchester, says the government is wasting millions of pounds paying residents who live in care homes on average £125 per person. She told Caring UK that most of them spend the money on either toffees, cigarettes, clothing or going out. Angela added: “This is grossly unfair. After speaking to the department who issue winter fuel supplements, l was told that pensioners who live in a care home are entitled to a reduced rate of winter fuel allowance. “When l asked if home owners were within their rights to actually ask for this allowance as a contribution to the huge winter fuel costs, which have been even more than usual after the recent extreme temperatures, l was told certainly not as this money is for the person themselves. “Think how much the government is actually wasting on money across the country on pensioners who live
in care homes, and this winter fuel supplement is not even being used to keep them warm. The country would be better off not even paying it at all.” Angela, who has owned and run the home for 22 years, said ever escalating costs including an excessively high gas bill means the next few months will be a financial struggle for her. She added: “I have had several letters telling me that this year’s allowance has been deposited in a particular client’s bank account. “Most of our client's finances are handled by relatives or local authorities so my question is: ‘Where is this money going?’ because it is certainly not being used as it should be, to keep those pensioners extra warm and assist home owners in already extortionate running costs. Obviously keeping our elderly clients warm is a huge priority which must come before expenses such as staff training but, with little hope of the local authorities and government raising the fees, most homes will be in jeopardy of losing their financial control.” She is calling on the government to recognise care homes are necessary places and assist them by increasing fees appropriately to meet inflation.
‘For Better or for Worse?’
Coronation Street actor Bill Tarmey released a flock of pigeons to officially open a new Leeds care home. The actor, best known for playing Jack Duckworth on the soap opera, also unveiled a plaque at Ideal Care Homes’ new facility Berkeley Court, which has 78 en-suite bedrooms, 36 for people with dementia. Facilities at the home include a hairdressing salon and landscaped sensory gardens.
‘FOR Better or for Worse?’ is the theme of the annual ECCA conference in November. The event, which takes place at the Holiday Inn, Bloomsbury on November 17, will pose the question whether health and social care can ever be happily married. Chief executive Martin Green said: “There is much talk about shared values and common objectives with commissioners and providers collaborating to provide integrated care, but are these the basis for a marriage made in heaven? Or is divorce already on the cards? “This event will review the relationship from all sides and hopefully point the way to a long and happy partnership.” As in previous years, interactive workshops and seminars during the afternoon session will cover a range of business and care-related topics to provide practical advice and allow delegates to debate the issues raised by the speakers.
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www.caring-uk.co.uk Advertising Sales and Marketing Director: Tony Barry Sales Manager: Jackie Brook Tel: 01226 734479 Email: jb@whpl.net
Picture courtesy of the BBC
Care home owner in Ofcom complaint over documentary THE owner of a care home which was featured in a documentary on dementia has made an official complaint to the television watchdog. Jeremy Davies, director of ADL Care, which runs Woodland House in Torquay, has reported the BBC to Ofcom because he says the brief they received for the programme has been breached. Television cameras filmed in the home for 10 months as part of the two-part series entitled Can Gerry Robinson Fix Dementia Care Homes?, but Jeremy told Caring UK that some of the editing of the final programmes that went out on air was ‘abysmal’. He added: “My father had dementia before he died, and we agreed to take part in the programme because we want people to understand what
dementia is all about. They tried to compare our care homes to some of the others that appeared in the documentaries, but when you look at all the registrations you cannot. “We are a specialist dementia home, whereas all the others used were residential and looking for a completely different client group. One says it has three dementia beds and another says 16 out of 31 are early onset, which requires completely different skills.” Jeremy said that halfway through the filming he fell out with BBC representatives because they wanted to bring in a consultant for the home. He added: “The relatives of the residents were fully supportive of the programme, but after the documentaries were shown a number of them complained to the BBC because the posi-
tive interviews they did were not shown. “They were told that was bec-ause we wouldn’t allow the consultant to come in, but we knew of the man they wanted to bring in and his beliefs. “He would have wanted the home to look more like a domestic house, but if we were to put a golf bag in the hallway someone would probably pick it up and hit somebody with it. “I think the BBC has done an amazing disservice to the whole of dementia care in this country, and I am amazed that Gerry Robinson allows his name to be used in this way.” A spokesman for the Open University, who co-produced the documentary with the BBC, told Caring UK they were not aware of any complaint having been made yet.
National Sales Executives: Mandy Edwards Tel: 01226 734333 Email: mandye@caring-uk.co.uk Fax: 01226 734477 Rebecca Hazell Tel: 01226 734 685 Email: rh@whpl.net
Publishers Wharncliffe Publishing Ltd. 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk
Editorial Group Editor: Andrew Harrod Tel: 01226 734639 Fax: 01226 734478 Healthcare Editor: Dominic Musgrave Tel: 01226 734407 Reporters: Christina Eccles Mary Ferguson Louise Cordell Group Deputy Editor: Judith Halkerston Tel: 01226 734458 Database enquiries to: 01226 734695 E-mail: circulation@ wharncliffepublishing.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. You can now follow us on Twitter at caringuk
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Woodfield Grange
Jeni turns failing care home’s fortunes around By Dominic Musgrave THE fortunes of a West Yorkshire care home have been turned around thanks to the efforts of the new manager. Troubleshooter Jeni Oetgen took over the Aermid Health Care (UK) Ltd owned Woodfield Grange near Halifax last July after the home was given a poor rating by the CQC, with new arrivals suspended. It currently caters for 17 residents but is registered for 36 and the latest inspection last month, by the Care Quality Commission, found 20 assessments to be good and another six were adequate. Jeni said those who remained in the home had been well cared for, but it was right the home focused on improvements before accepting more. She added: “The home had a succession of managers, but unfortunately they didn’t have the skills or experience and the home itself looked a little sad and dilapidated. “It has been five months of hard slog and taken a lot of TLC to get to where we are today, and I am grateful to head office for
providing me with the money to be able to refurbish the home.” Jeni said she found staff were in desperate need of training and personal centred care plans had not been put in place. Her appointment was initially going to be temporary, but she has decided to stay and see the job through and has officially become the registered manager. She now has approval from social services to take more residents. Jeni added: “We are on the way up and to receive a ‘good’ in our last inspection is proof of that, but I will not be happy until we are ‘excellent’. “In the past there had always been a waiting list for the home, but that changed because a few people took their eye off the ball. “I want the home to be the centre of the community as it should be, and I am grateful to have been given the opportunity to rebuild the home up again from a blank canvas.” Phase three of the home’s refurbishment programme is set to start in the near future, which will see the dining room and the remaining bedrooms being decorated.
Home retains three-star rating after unannounced inspection A WILTSHIRE care home has retained its three-star rating following an unannounced inspection.
promote their rights and choices.”
The CQC’s report of Shaftesbury Court in Trowbridge highlighted the home’s commitment to treating residents as individuals and helping them to live independently as possible.
“This is because the manager and staff offer them opportunities to participate in the day to day running of the home and enable them to influence key decisions.”
It said: “People are able to make decisions about their life, including their finances, with support if they need it. This is because the staff
“People are asked about, and are involved in, all aspects of life in the home.
The report also highlighted the wide range of activities provided by the activities leader, and how residents are supported to follow their own personal interests.
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Bilney Hall manager Liz Carlton in the 1950s-style kitchen at the home
Kitchen serves up memories for home residents A NORFOLK dementia care home is using baking to boost the memories and aid social skills. Bilney Hall, run by Healthcare Homes, has created a 1950s-style kitchen where residents can bake cakes, biscuits and sausage rolls – or just pop in for a cup of tea and a chat. And the kitchen has proved a big hit – not only with the residents, but also with visitors who have been surprised at how it brings memories from their childhood flooding back. Manager Liz Carlton told Caring UK she scoured antique shops and searched the internet for old-fashioned bits and pieces to go into the kitchen She added: “A lot of people who have dementia remember cooking for their families in the post-war years, especially baking – and they still enjoy doing or watching the whole process from start to finish. “However, due to environmental health regulations, our patients are not allowed to cook in the main kitchen at Bilney Hall. So we decided to create a separate kitchen where they could cook for themselves. “We applied for a capital grant from the government, through Norfolk County Council, and received £2,600
to spend on the kitchen. We bought a brand new American-style fridge and a high-level electric cooker, both of which resembled those which were used in the 1950s.” The kitchen has flying ducks on the wall, an old cupboard with dropdown doors, a wooden table and chairs, cutlery, cups and saucers from the era and even an old meat safe which someone had found in their garage. Liz added: “On Tuesdays and Thursdays we have a cook who comes in to help guide residents through the process – but they can use the kitchen at other times, as long as they have been assessed by us to be capable and safe to do so. “The patients love it – even some of the men who are residents here enjoy going and cooking in the kitchen. It is part of what they remember from the past and it helps keep them busy.” A new £1m extension has recently opened at the home, which has created a further 21 bedrooms and also includes four assisted bath and shower rooms and four day rooms for leisure activities and dining. Do you have similar activities at your care home? Let Dominic Musgrave know by ringing 01226 734407 or email dm@whpl.net
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Holiday hope for Southport residents May Fozard with Molly the donkey
Molly the donkey boosts morale on visit to home MOLLY the donkey paid a special visit to the residents of a Wilmslow care home. The visit to The Hawthorns was arranged through the Elisabeth Svendsen Trust, which provides therapy visits to older people as well as therapy riding for children with special needs. Home manager Claire Bibby said: “Our residents love animals, and we’re a very animal-friendly home.
Animals and pets have a special ability to boost morale – they provide companionship and bring happiness and laughter. Molly the donkey is the most unusual animal to visit The Hawthorns so far, and it was great fun having her here, walking around our home.” The CLS group home has two pet budgies, while a registered PAT dog, a Labrador called Rosie, visits residents twice a month.
A SOUTHPORT care home is looking at the possibility of taking its residents on holiday. The management of Avalon are looking into taking a party of its 20 residents on a trip to either Scotland, Wales or Disneyland Paris. Manager Ann Wilson said they are trying to overcome the problem of having to have one carer per resident, which is a requirement for people with dementia. She added: “We are looking to booking some holidays, but the problem we are finding, particularly for residents with dementia, is that you have to have one on one care. “We are trying to work out a strategy to get around this to move the idea forward. It is back to what the residents used to do before they moved in here. “We want to offer a home from home service to ensure they have the best quality of life while they are living here with us.” Residents are encouraged to get involved with some of the day-to-day tasks around the home such as
cleaning and washing, while a varied activities programme has also been devised. Ann added: “We encourage the residents to get involved and not just sit in their chairs all day. We have changed the menu so that the residents are now eating two breakfasts. They have a light one when they get up and half an hour afterwards will do a few armchair exercises. “They can then have another hot breakfast if they wish before they do some more activities to take them up to lunch. We have relaxed the policy at night time as well so the residents can go to bed when they wish and not at a set time.” Ann’s partner bought the home for her five years ago, and since then they have refurbished it throughout. She added: “All our money has gone straight back into the home, and when we first it I lived on the premises as well. We hope to add a conservatory to the front in the near future, but are struggling to get planning permission.”
Admissions suspended ADMISSIONS to a Wolverhampton care home have been suspended by the local council amid concerns about the residents’ welfare. The 77-bed Bentley Court was opened last September in the Wednesfield area of the city by the renowned Priory group, but no placements will be made due to safeguarding issues. It is however still accepting privately-funded residents. Council spokesman Tim Clark said: “The council raised a number of safeguarding issues with managers of Bentley Court following a meeting in December. “The city council has decided to
temporarily suspended any new placements at Bentley Court. “This temporary suspension will remain in place until these issues have been investigated and, where necessary, resolved.” A spokesperson for the home said: “We are awaiting the care review detail from the council to help explain the temporary suspension of admissions to the home. “A meeting is planned with the council shortly to discuss this matter, as we were not informed at the time of the issues arising. “We hope for a swift resolution as we know that we have people who wish to come into the home.”
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CARINGHOMECALL
A Derbyshire care home has been named the best in the country by an independent website. Dominic Musgrave found out more.
Discipline, training and good management MORTON Grange near Alfreton scooped the prestigious prize which is voted for exclusively by users and industry professionals. The home owners, Malcolm and June Rye, are no strangers to awards, having won two at the inaugural Great East Midlands Care Awards. The husband and wife team purchased the site of a former cottage hospital in 1985, and have gradually extended it over the years to the 66 beds it is today, which is split into three separate homes – Poplars, Willows and The Beeches. There is also a homecare company which provides approximately 1,400 hours of care per week and an Edexcel approved training centre based on the site. Malcolm told Caring UK he puts the successes down to a number of different factors. He added: “Discipline, training and good management are vital to the running of every home, and those linked together are the foundations for the success we have had here over the years. “We first bought the site as an investment, but at first said that I didn’t want to get involved because I didn’t think I liked older people. But I soon realised that I love them because they are like children but a lot more fun. “The three homes we have created here are run totally separately. We
wanted to keep them small to maintain the homely feel, but we needed the number of beds to be viable and to provide things for the residents that many small homes struggle to afford such as a minibus and entertainment.” More than 150 people work across the businesses full and part-time, with the running of the care homes overseen by a supernumerary nurse Shanci Mathew. Malcolm added: “We have three individual managers at the home, with Shanci in four days a week to oversee the running of them in a supervisory role. We know she is the only one of her type in the county, if not the whole country, and her role enables the nurses to properly focus on things in the home. “We think she is money well spent because she helps the homes run more effectively, and we can not see us managing without her.” The home runs a variety of groups for its residents with the help of several volunteers, including a gardening club which last year grew a variety of vegetables that were used by the chef, a nature club and a bird club. As well as regular trips to the zoo and other local places of interest, the home also runs monthly themed nights, a weekly pub evening, and is licensed to serve drinks at its very own bar.
Residents and staff enjoy a day at Twycross Zoo
Go-ahead given for couple’s next project MALCOLM and June’s next project is to turn one of the derelict buildings on the site into a day centre for the local community. Planning permission has been secured for the new facility, with work expected to start in April. Malcolm said the facility will include a cafe and garden room with patios. He added: “With a day centre here it would make us a one-stop shop and we think we can do it a lot better than it is done currently in the county, where generally it is run on
the cheap. “We do offer day care in the care homes at the moment, but it encroaches on the residents’ lounges and is difficult to integrate. “It ticks another box for us because domiciliary care is expensive and doesn’t really give the one thing that most people are looking for, which is company. “From our point of view if there comes a time when they need to move into a home then they have already been introduced to us.”
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Scrapbooks make a difference at Derbyshire home SCRAPBOOKS are improving the lives of people with dementia at a Derbyshire care home. The 38 residents at Ashcroft care home in Chesterfield have their own life history folders, which manager Linda Hodgkinson says are helping staff to understand their social and emotional needs. She told Caring UK the relatives were keen to help staff put the scrapbooks together. Linda added: “The life histories have become an important feature in the day-to-day running of the home, and we all know the residents better. “They are a reference to an individual’s life using pictures from when they were young up to the present day and, as well as giving the residents a sense of well-being, they have also helped the staff to appreciate them. “We have involved the families in putting the books together, and this has helped them to know a bit more about their relatives. It has brought back a lot of memories, some of them painful, of people they have not seen or heard of for many years.”
Linda says she has noticed a big difference in the residents after dramatically reducing the use of psychotropic drugs at the home last year, thanks to the hard work of her staff and the co-operation of local GPS and psychiatrists. She added: “It has made a massive difference, and in some cases the residents have become alert again, and many of the families have told us they have got their relatives back again. We have also found that residents have become more mobile, which has caused us to revisit other areas because of the risk of falls. Residents have suddenly got out of their chairs, which has surprised staff at first, but now we are aware of that we can deal with it. But the dementia isn’t going to go away, and in some respects it can get more challenging. But it is about educating the relatives as well as the staff because in may cases this is their first experience of the condition.” She added that the home is now using doll therapy among other things as an alternative to medication. An unusual production of Romeo and Juliet set in a care home is set to be performed at Bristol's Old Vic Theatre. The Shakespeare play, which runs from March 10 to April 24, will see the children of the 80year-old lovers try to keep them apart. It is being directed by Tom Morris, the man behind Jerry Springer – the Opera, and stars Coronation Street actor Michael Byrne and Sian Phillips.
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New initiative showcased to Icelandic party Residents and staff in the pyjamas
Staff turn day into night for Haiti appeal STAFF at a Cookley care home ditched their uniforms for a day as they held a special event to raise funds for the Haiti earthquake appeal. Workers at Westley Court spent a day dressed in their pyjamas and served the residents a full English breakfast for lunch as part of the event, as well as participating in activities and games. Diane Day, the home’s activities coordinator, said: “We were
originally going to hold the event to raise money for the home’s residents’ fund but we have decided to send the proceeds to Haiti after being moved by the recent events there. The staff and residents enjoyed the event, which was a fun occasion for all, and we were able to make a small contribution to something we all feel is such a worthy cause.” The event raised more than £400 for the appeal.
A SHROPSHIRE care home has opened its doors and has showcased a new initiative it is using to a party of carers from Iceland. A dozen members of staff from various care homes in the Scandinavian country visited Accord Housing Association’s Bennett House in Telford to learn more about the Eden Alternative. The scheme is an approach to care and the treatment of older people being used in a number of homes managed by the company that aims to eliminate feelings of loneliness, helplessness and boredom. The approach centres around bringing spontaneity and variety into the 45 residents’ lives using interaction with children, pets and the local community. Bennett House manager Lisa Johnston said: “We introduced the Eden Alternative to the home three years ago, and it has been working really well since. Residents regularly take part in activities ranging from craft sessions to seated exercise classes, which have a really positive effect on their health and well-being. Welcoming carers from Iceland was a
great opportunity for us to share our knowledge and experience.” As well as learning more about Eden, the Icelandic visitors, who ranged from cooks and cleaners to carers and a director of nursing, were also given a tour of the home and join in a craft activity where residents were making decorations to celebrate the Chinese New Year. Lisa added: “We talk to the residents’ families and friends when they first move here to gather information to build up how we can better care for them. We are far from the stereotype many people have of care homes, where old people sit around the edge of the room watching television all day. “We welcome local schoolchildren twice a week, and the residents and their relatives run craft sessions for them during the summer holidays.” She added that the home’s 59 staff underwent a series of training sessions to gain a better understanding of the project, and hopes to take a party to Iceland later in the year to learn how care and support is managed in another country.
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Care home managers are seeing the benefits of having animals at their homes for the residents. Dominic Musgrave reports.
Why some owners think pets are better than any medication THE Caring UK newsdesk has been inundated with calls from care homes nationwide who allow pets. In the February edition of the magazine we ran a story ‘Call for more homes to accept pets’ where Nigel Waterson MP had launched a Bill aimed at increasing the number of care homes and sheltered housing which allow pets to live with their owners. Susan Miller, who has been manager of Heaton Grange in Bradford for 19 years, said she has always allowed residents to bring their animals with them. She added: “To some elderly people pets are their life, so to deprive them of their beloved pet is not only cruel but can have a detrimental effect
on them settling down in the home. “Bringing a pet into the home gives not only the owner but the existing residents a boost more than any tonic a doctor can give.” Louise Griffin, manager of Dunley Hall in Worcestershire, has called on homes to change their views and policies on pets. She added: “Working with the new dementia care practices in person centred care we very much understand the importance of how pets become very much a part of someone’s life, and we expect that pets would be brought into the home on admission of a new resident. It is proven that animals improve their well being and give them
Home dog weighs in at 66kgs
Rachael Bekaert, manager, Birchwood Grove Care Home, West Sussex
I AM the manager of a dementia nursing home and we love pets. Over the years we have had a variety of animals, and at present we have a Leonberger dog who the residents
love. She is spoiled to death, and raises the spirits of the staff and visitors as well as the residents. We also have Xanthi, a big German mountain dog weighing 66kgs. The advantages of having such a big dog are residents do not trip over her and do not have to bend down to stroke her.
a sense of still being in control, as well as the obvious feeling of loneliness which is dramatically reduced when their beloved pets are with them.” And Jenny Ross, who runs Thistleton Lodge in Preston, said they also accept pets if they are beneficial and have a positive influence on clients’ lives. She added: “Prior to introducing pets the following points might be considered: The type of pet considered/wanted by service users; Will it offend or affect other clients?’ Will the pet be kept in the individual's bedroom or in a communal area?; Who will care for the pet?; Who is responsible if the animal bites someone? And who is responsible for veterinary bills and vaccinations?” Loraine Olsen has run Owls Barn care home in Gainsborough for 22 years, and says she has always had animals. As well as the six residents residing there she also has 10 dogs, six cats, a tortoise, budgerigar and fish. She said: “I cannot believe that there are homes out there that won’t accept pets. We were one of the first in the country to do so, and the residents here couldn’t live without them. They are better than any medication.”
The dog with residents at Meadow Lodge in Goole
Care home dog answers to any name Karen Shann, manager, Meadow Lodge, Goole
We have been a pet friendly home for many years and are registered with the Cinnamon Trust. We have a dog who answers to any name, which is handy as we have a
high percentage of people with dementia, a budgie and are hatching chickens. Visitors and staff are encouraged to bring their pets in. We have found that the residents love the pets as it is a talking and reminiscence point.
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Food preferences in care homes By Dr Lisa Wilson FOR many people moving into residential care the choice of what to eat is a key aspect of maintaining independence and individuality when adapting to a new environment. The National Minimum Standards for older people in care homes outline the need for homes to take into account food preferences and provide wholesome, appealing and nutritious meals. But what does that mean for the residents themselves? For many, meals are ‘a highlight of the day’ and constitute a vital component of social interaction, choice, independence and individuality, but little research has taken place into how people’s preferences differ and how homes can meet the differing needs and requirements of their residents. With support from BUPA Giving, the International Longevity Centre - UK undertook research aimed at gaining a better understanding of the preferences for food and meals of older people in care homes. The research explored ways in which preferences are reflected in menu planning, the mechanisms in place to offer choice and the current best practice in homes
across the UK. The findings demonstrated the complexity of food choice and found that many care homes have become adept at blending choice and experience with health needs and the practicalities of running a home. Of the 489 residents interviewed, 96 per cent reported being satisfied with the food they received and 93 per cent thought their food preferences were well met by the home. However, only 50 per cent of residents reported being asked their food preferences on moving into the home, although friends and family were often involved in the process. Homes reported offering a choice of cultural foods and menu options, valued by residents, but also the challenge of meeting every individual’s needs, particularly in larger homes. Residents’ meetings and questionnaires were seen as invaluable to home managers in establishing food preferences. The methods by which homes and residents addressed food issues depended on the home and demonstrated that, for the issue of food and food choice, there is no one size fits all solution. Good, open communication
Lisa Wilson between staff and residents is key, as is an open mind to developing new ideas. While food choice is vital, ensuring residents eat is just as key as ensuring good nutrition must remain an essential part of food provision. There is a wealth of good practice available, but homes need further support and flexibility, as inevitably there are circumstances where providing choice is challenging, particularly in the case of
residents with dementia, who may not recall preferences, forget to eat or find choosing difficult. Homes need support to understand their individual residents and residents be given the confidence to make choices, ask for alternatives or suggest changes. Lisa Wilson is the health research manager for the ILC-UK and a registered public health nutritionist.
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CARINGCARE SHOW
Dementia care programme to address issues Event director Jonny Sullens
Specialist bathrooms provide flexibility for independent use PRESSALIT Care has been designing high quality, long term bathroom solutions for health care providers for more than 30 years, meeting best practice and providing value for money. At the Care Show we will be introducing our range of carefully designed bathroom products for hygiene rooms, accessible toilets and shower facilities for both new build and refurbishment care home projects. Incorporating our unique track system, the Pressalit Care solution allows products to be adjusted horizontally or vertically, to suit the individual requirements of users and their carers in a safe and comfortable environment. Specialist bathroom facilities such as those fitted at Ovingdean near Brighton allow residents to enjoy the highest degree of flexibility and independent use. Pressalit Care’s range of adjustable products future-proof a bathroom, reducing the need for further adaptations or reconfigurations. We offer a free design and quotation service. Enquiries: Visit stand W20 for further information or call 0844 880 6950.
Meet the Fireco team at the Care Show COME and meet the team from Fireco - the official fire safety consultants to the UK’s leading care sector associations. Fireco assist care home owners and managers to meet their responsibilities for Fire Risk Assessment through the company's training and consultancy services. The company will also be demonstrating their wide range of simple, effective fire safety solutions, including acoustic Dorgard and Deafgard plus Hardwired System X, the latest version of Fireco’s highly successful wireless fire safety system, and Freedor - the wireless swing-free hold open device that closes when the fire alarm sounds. Fireco will be on stand W37 in the Windsor Hall at the show, which takes place on March 30 and 31. Enquiries: Telephone 0845 241 7474 or email sales@firecoltd.com
A TWO-DAY dementia care programme will run in conjunction with the Care Show Bournemouth to address important issues and challenges surrounding the quality of life for sufferers in care homes. The seminars will include a focussed look at environment, architecture and interior design for these residents. Speakers will include experts from a variety of design fields: Eda Brooks, managing director of Access 21 Interiors; Judi Watkinson, interior design and inclusive design consultant of Judi Watkinson Design and Access and Martin Habell, director of architecture and project management. Each will discuss their professional role in helping dementia sufferers and the best ways to bring a genuine quality and workability to their residences. Event director Jonny Sullens said the programme has been a significant development since its
inception two years ago. He added: “The Dementia Care Theatre provides the ideal venue where specialist carers, health professionals and care home operators can listen to experts and develop ideas. “Sympathetic designs to ease practical living combined with an enhanced environment can add so much value to an elderly resident’s life, particularly dementia sufferers, and we are delighted to be including this important element in the programme.” Further aspects of dementia care will be addressed by ECCA chief executive Martin Green in his ‘Personalisation in Dementia Care’ presentation, while Colin Paton joins Annie Stevenson of the Social Care Institute for Excellence (SCIE) to discuss ways to achieve high quality care in: ‘Supporting the Dementia Care Workforce’. The Care Show takes place on March 30 and 31.
BVS launches long-awaited DVD resource BVS Training has released its long awaited new DVD training resource: Mental Capacity Act – In Practice in response to many requests and enquiries from care providers. This title covers a variety of subjects including: What is the Mental Capacity Act? What are the principles? Presuming Capacity How does it affect day to day work The DVD, which costs £125, is supplied with a CD-Rom which contains trainer supporting materials, including lesson plans, trainer’s guide, exercises and handouts. Sales and operations manager Faye McGuinness: “This title will prove to be a vital tool for all care providers and it aims to serve as a summarised information source as well as a training resource. “It will assist care workers in understanding the various elements that make up the act and giving them the confidence and ability to put the act into practice in their daily work.” Enquiries: Visit www.bvs.co.uk
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CARINGCARESHOW
Girbau UK displays energy efficient laundry equipment GIRBAU UK is showing its latest range of energy efficient washers, dryers and ironers on stand W53 at the Bournemouth Care Show on March 30 and 31. The company’s most energy efficient washers ever, the latest six series is available in seven models, with capacities ranging from 9kg upwards. The 9kg model (HS-6008) has already been named the most energy-efficient in its class, according to US body Energy Star. Tests carried out by Energy Star showed the HS6008 washer uses far less water and electricity than the machines of other manufacturers. Strong and durable, all washers in the six series range offer spin speeds of up to 1,000rpm and have been designed to provide excellent washing performance with reduced cycle times. Girbau’s patented GDRIVE system uses microprocessor control to optimise the high speed spin cycle to suit different types of fabric as well as saving energy and water, reducing noise and vibration and prolonging machine life. Enquiries: Visit www.girbau.co.uk or ring 01462 427780.
Franklite to exhibit at Bournemouth Care Show FRANKLITE has been a distributor and manufacturer of quality lighting for almost 40 years. During that time we have worked with many care homes to ensure that the lighting is both attractive and meets the requirements of both staff and residents. Franklite has a comprehensive range of approved energy saving lighting in their catalogue, and can convert many of their other designs to low energy at their premises in Milton Keynes. Over the next few months many new products are to be launched which have been specifically designed for the care home sector, including illuminated hand rails. These are based on customer feedback gained from previous projects. Franklite has a dedicated contract sales team who can offer advise and assistance, and can arrange site visits if required. Franklite will be on stand W95 at the Bournemouth Care Show. Enquires: Telephone 01908 691818.
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CARINGSAFE HANDLING
Advertiserʼs announcement
£9m investment in improving medicine service to care homes BOOTS Care Services has recently celebrated 20 years of providing dedicated pharmacy services and monitored dosage systems to care homes. Our market leading system, supported by comprehensive training for care workers, is used by over half of all UK care homes. It provides the systems; equipment and day-to-day support to improve medicines management and help ensure that the comprehensive records needed to ensure patient safety are maintained. We have invested over £9million over the past three years in improving our medicines service to care homes, including
automation to enhance dispensing accuracy. Our national network of stores supported by a local care services team of more than 50 ensures that training, help and advice are always close at hand. Initiatives such as our 70+ midnight pharmacies and pharmacist on-line service mean that professional advice is easy to access. Training is critical to the effectiveness of any system and our national training managers will work with customers to develop solutions to their specific needs. Our independent customer satisfaction survey, Partners in Care, enables us to keep improving our service.
ECCA chief executive Martin Green
Administration under discussion ADMINISTRATION of medicines is one of the topics being discussed at the annual NASHiCS conference this summer. Speakers confirmed for the event, which takes place at the Nottingham Belfry on July 1, include ECCA chief executive Martin Green, Jill
Manthorpe from Kings College London and Ann Williams from the Department of Health. The dementia strategy, personalisation, activities and fire safety are some of the other subjects that will be covered on the day.
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CARINGUNIFORM AND WORKWEAR
Workwear for every employee BOYD Cooper, part of the successful Dimension Clothing Group and trusted supplier to the NHS, brings you a stock supported and made to order specialist range of healthcare and ambulance clothing. Partnering the Boyd Cooper brand is also the successful Bowstone catering clothing range; worn throughout the world in retail and catering environments which offers food preparation and service staff a comprehensive range to choose from. Both brands have been developed with the philosophy that great workwear needs to recognise the working environment, encourage people to be team players and reflect the aspirations of the business brand. In our new catalogues you will find workwear for every employee within a care home – there’s no role we cannot clothe.
Show is an essential fixture in care diary WITH demand for personal carers and care homes set to boom in the UK as the population ages, the Workwear and Corporate Clothing Show has become an essential fixture in the diaries of the care sector. The show provides an opportunity to see the latest styles, new performance fabrics and to meet suppliers in a time-saving format. Show co-founder Yvette Ashby said: “When it comes to workwear for the care sector, it is vital to control costs and achieve true value for money, without sacrificing comfort or safety. “Workwear is increasingly driven by performance and comfort characteristics as well as enhanced functionality. One of the emerging trends is in anti-microbial fabrics, which discourage the growth of bacteria, and prevent stale or unpleasant odours developing, which is important for workers undertaking strenuous lifting. “We’re also seeing a rising trend in disposable garments for the care sector, which is a trend that has been adopted from the medical sector, as private organisations increasingly take over the caring role that was traditionally undertaken by the NHS or families themselves.” With around eighty exhibitors keen
to do business, the Workwear and Corporate Clothing Show 2010 offers access to the whole job-related clothing sector under one roof. Confirmed exhibitors will be attending from as far away as Scandinavia, Germany, Malta, Botswana, India, Egypt, China and Germany. CEPEX, Tunisia’s textile export organisation, will be bringing several of the country’s leading garment manufacturers to demonstrate their capabilities.
Yvette added. “A lot of exhibitors launch new products at the show and our catwalk fashion shows have become a hugely popular focal point of the two days. It gives visitors the chance to see the entire industry in one go and to make a lot of high quality contacts.” The Workwear and Corporate Clothing Show takes place at the Ricoh Arena, Coventry on April 13 and 14.
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CARINGNEWS
Volunteers urged to work alongside staff By Dominic Musgrave CARE homes across the country have been taking part in a new project to encourage volunteers to work alongside staff to provide activities. The National Association for Providers of Activities for Older People (NAPA) has developed a scheme called ‘Come to Tea’ as part of Age Concern’s national Fit as a Fiddle programme. Funded by the Big Lottery Fund, Fit as a Fiddle champions well-being, physical activity and healthy eating for older people and, as part of the wider initiative, NAPA has developed the ‘Come to Tea’ project to encourage volunteers to support small group activities and spend one to one time with older people living in care homes. Project officer Amy Hinks said: “The project aims to enable volunteers to spend time with individuals who are particularly isolated, frail or those who rarely leave their room. “NAPA provides two free workshops for volunteers and staff to take part in together, and these sessions should enable the participants to invite residents to take part in social
interactions, enabling them to move more, socialise with other people and eat and drink well. “Whether it be a tea party in their own room or a lounge, a trip to the park or a visit to the local pub, the project encourages low-cost interactions that will make a real difference to the well-being of residents.” The workshops include information on how the care home works, being a good volunteer, understanding how to motivate residents, communication, non-contact mobilising, what ‘activity’ is in a care home and basic facts about nutrition and hydration. Amy added: “The benefits of the project are already visible. One particular care home in the South East has started to encourage residents to make their own cups of tea and coffee with the help of volunteers. “Such an example can seem quite small but can make a huge difference to building the confidence of an individual, and brings back an element of independent living that can so very often be taken away. “Volunteers are an asset to care homes and this project is a way to start to build up a culture within a care setting.”
Pen pal project gets stamp of approval A PEN pal scheme for older people is proving to be a major success after it was expanded nationwide. Gloucestershire County Council’s Plume pen pal project was piloted by activities coordinator Anita Miles, with the aim of bringing together people in the community and in care homes. The project has now expanded to link care homes across the country, with residents from homes in Bristol, Cornwall, Norfolk, Ayrshire, Essex, Hampshire, Lancashire, Manchester and Oswestry involved. Anita said the aim of the scheme is to prevent loneliness or isolation, and dispel some of people’s fears
about going into care. She added: “I think the success of the project is down to the fact that it’s inexpensive and everyone can take part. Some people may need support to write and others need their replies read out to them, but seeing how happy people are to receive a letter that is not junk mail or a bill makes it so worthwhile.” Anita said some homes have adopted the project as a group activity, while people with dementia have also found it helpful. She added: “One lady keeps the letters in her handbag and often gets them out to look at. They give her a great deal of pleasure.”
Duchess and the Royal Wii CARE home residents took on royalty in a virtual computer game when the Duchess of Cornwall visited a Swindon care home. Camilla toured the newly refurbished Church View in St Margaret, met and spoke with residents before challenging one, David Rose to a game of bowling on the home’s new Nintendo Wii console system commissioned and paid for by the residents’ fund. She also spent time with another resident, Peggy Aucott, with whom she has been corresponding for more than 15 years, following a meeting at the village of Highgrove, where they both used to live. Camilla also spoke to Denis Gleeson, who helped to fundraise for the new computer system by undertaking a daring flight in a microlite at the end of last year.
Manager Jo Butler said: “She’s obviously very personally involved, very realistic and very aware of people’s needs and their lives and it was just the way she spent so much time with everybody.” Church View’s refurbishment includes a home-cinema projector and an innovative new computer system which has been specially designed for ease of use by elderly and disabled people, and uniquely links three console devices that has not been done before in a care home. It combines the use of a Nintendo Wii console, a desktop computer console and a DVD player linked to a projector system, with specially customised features including a keyboard with large, easy to use keys, a track ball mouse system and touch screen applications.
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CARINGNEWS
Staff strut Rating rise as regulator catwalk praises home care plans for Haiti By Dominic Musgrave
STAFF at a London residential home took to the catwalk and performed in a talent show to raise funds for Haiti earthquake victims. Staff at Murrayfield in Edmonton organised a fashion show where nurses, carers and volunteers wore costumes from their native countries, which included the Philippines, Jamaica, various parts of Northwest Africa and the UK. Staff also cooked and serve Chinese food as well as other ethnic dishes, which visitors could buy with a donation. Jenny Golding, activities leader at the home, said staff were so keen to raise funds for charity they had previously dressed up in school uniform and tarts and vicars costumes. She added: “We try to help different countries through fundraising when we can.” A talent show was also held at the home, featuring musical members of staff, relatives and other volunteers. Funds were also raised through a raffle, with prizes donated by a local florist and supermarket.
A NORTHUMBERLAND home’s care plans have been praised by the regulator following an unannounced inspection. The Old Vicarage in Wooler has been upgraded from two stars to three by the CQC, with the inspector paying particular praise to the home’s care plans for its 16 residents. Manager Janet Cresswell told Caring UK it is something she has focussed on since returning to the home as manager five years ago. She added: “We have all worked very hard to get the ‘excellent’ rating, and I have concentrated on making the plans more holistic over the past few years. “I have looked at the social needs of the residents as well as the health ones, and we have recently introduced separate night ones which cover everything from whether residents require assistance to how many checks they should have. The plans are also audited monthly to ensure all is in place and up to date.” The Old Vicarage has been under the ownership of Peter and Lindy Reddihough since 1997, with Janet working there in a variety of roles for almost 20 years barring an 18-month period as an NVQ assessor at a local
college. She said the staff are now discussing ways to maintain the rating between now and the next inspections. Janet added: “We are only a small home with 16 residents, but we are converting another space to increase our registration to 18 in the next few weeks. “We want to achieve the rating in other areas than health, so we are thinking about upgrading the exterior of the house and adding features to the gardens so that the
residents can get involved outside more. “We don’t have a dedicated activities plan as such because we believe people shouldn’t have to play bingo if they don’t want to. We have regular residents’ meetings where we discuss what they want to do instead, and one of the things we did last year was hold an open day to try and attract the community here.” If you have a story for Caring UK ring Dominic Musgrave on 01226 734407 or email dm@whpl.net
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75 jobs created at new £10m care home in Yeovil A NEW £10m state-of-the-art care home in Yeovil will create 75 new jobs in its first year of opening. Due to open shortly, Aurora Care’s Hendford House has been designed and project managed by chartered building surveyor Alan Young and constructed by Chard-based building contractors R G Spiller Limited. Funded by The Royal Bank of Scotland it is the first new 21st century facility to be built in the town. Two new senior positions have already been filled with the recent recruitment of deputy matron Lynn Whiston and head of the dementia unit Suzanne Butts. Trained at Yeovil Hospital with further education at the prestigious King Alfred’s College in
Winchester, Lynn has extensive experience gained in the healthcare sector. Clinical director Sue Aldworth said: “Previously an assistant matron at a local nursing home in Yeovil, we feel very fortunate to secure Lynn’s services. “Lynn is a mature nurse and will bring a wealth of knowledge and skills to the new role in all clinical aspects. “She has extensive experience in several care settings including care of the elderly and dependent people. “Her warm, empathic personality fits well with the ethos of Aurora Care and will help to carry the company forward.” Suzanne has a registered manager’s award and 21 years’ experience in the care sector with a particular interest in
The management team at Hendford House, from the left: Lynn Whiston, Sue Aldworth and Suzanne Butts.
Bradford Bulls rugby league players Andy Lynch and Jamie Langley officially opened a new care home in the city. Cooper House is the Priory group’s first facility in Yorkshire, and is registered for 80 residents requiring nursing or dementia nursing care. The home boasts a choice of lounges and dining areas and an enclosed landscaped garden, while the dementia floor utilises the very latest research in dementia care, focussing on a person’s abilities. Andy and Jamie are pictured with Priory managing director Sharon Butler and home manager Patricia Donaldson.
older people and dementia. She will receive ongoing formal training and development on dementia within her role at Hendford Care Home. At Hendford the ground floor bedrooms and two of the dayrooms will be devoted to clients with dementia. In total it will offer 40 beds for nursing, palliative and dementia care to the elderly population of Yeovil and South Somerset with 24-hour registered nursing staffing. Aurora’s managing director Michael Lawson said: “Our aim at Hendford is to create a state-of-the-art care facility providing hotel standards coupled with personal care and specialist expertise in Yeovil.”
Caring UK Commerce section brings you all the latest property, business and training news every month.
In this issue: How Helen’s young carers are blooming ... Page 22
New home leads couple to focus on dementia care Page 24
East Anglian care group in double development
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CARINGCOMMERCE
As the government launches a new initiative to offer more young people a career in care, Dominic Musgrave speaks to a manager who has seen the benefits of adding youth to her workforce.
How Helen’s young carers are blooming in confidence ... HAVING youngsters on the team has energised the atmosphere at Oakdene and left residents smiling, claims manager Helen Reilly. Currently 10 per cent of the staff at the Lincolnshire care home are under 24, and Helen told Caring UK she has witnessed her young carers bloom in confidence during their time there. She added: “I think they have been surprised by just how much they enjoy the job. The residents enjoy having young people around – and now and again, some of the girls rally up a sing song, which lightens up the day. “In a way, having the young people on the team has helped dispel some of the myths you see on TV about them. And for the youngsters, they’ve realised the breadth of history and knowledge older people can offer.” However, she added it is important to have the right mix of staff at the home. “Young people have a lot to offer,
energy, new ways of working, laughter,” she added. “But we need the older staff as well, as they come with years of experience. “Lots of the young people we recruit are through word-ofmouth, some of their mums already work on the team. We also recruit through apprenticeship schemes and through the Jobcentre Plus. “We had a few teething problems with some the candidates we got through the Jobcentre, but once we voiced our concerns, they sorted things out promptly. Also, the youngsters come through on a trial period – so both parties have a chance to see if they’re happy with the match.” Under the new scheme ‘Care First Careers’ will see employers across Britain get £1,000 for taking on a young person who is struggling to find work. It is part of the government’s young persons guarantee that everyone between the ages of 18
Christie’s has sold the freehold interest of Peniel House Care Home in Carmarthenshire for an undisclosed sum. The substantial detached Victorian property trades as a dual registered home for 31 residents. It has a purpose-built extension and also planning consent for an additional four bedrooms. The home was sold on behalf of Kaippans Care to local care home operator Mr Sehmi.
Oakdene and 24 who has been looking for work for six months will get a job offer, work experience or training. It makes £75million available to fund up to 50,000 jobs. Care services minister Phil Hope said: “Care services offer challenging and rewarding careers, from managing care homes to
supporting older and disabled people to live independently in their own homes.” Do you employ youngsters at your care home? If so why not let Dominic Musgrave know by emailing dm@whpl.net or by calling 01226 734407.
Avril Lee (centre) receives her award from Hyde Nursing Home manager Helen Hubbert and Age Concern Skills for Life tutor Alan Asher.
Avril is learner of the month A NORTH west care assistant has been recognised by Age Concern Training as their learner of the month. Avril Lee, from Hyde Nursing Home has worked for Meridian since October 2008 when she started as a care assistant at The Sycamores in Newton.
She moved to Hyde in April 2009. In addition to her in-house training, Avril has studied further care related key skills and also achieved level two in literacy and numeracy. As a result she has become the first adult apprentice for Age Concern Training in Greater Manchester to receive this award.
Derbyshire care home changes hands DC Care has completed the confidential sale of a Derbyshire care home. Akshay Barot has bought the facility, which is registered for 21, after the vendors requested
that the marketing and sales transaction remained totally confidential. The home is Akshay’s second, and he bought it for an undisclosed sum.
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CARINGCOMMERCE
Husband and wife team Gaj and Kathy Ragunathan have added a specialist dementia unit to their portfolio. Dominic Musgrave found out more.
New home success leads couple to focus on dementia care A FORMER IT business analyst and project manager, Gaj and Kathy entered the industry because they had always had an interest in care. And after acquiring Avalon care home in Eastbourne in 2007, they have bought the house next door and have turned it into a 13-bed for people suffering with dementia. Gaj said: “When the house next door came on to the market we jumped at the opportunity to buy it. “Our research told us that there is a big demand for people with dementia who also require nursing, because very few are providing both. “We decided to take this on and have refurbished the home, but have kept it very original. Within a few weeks of opening we were full.” The pair purchased the home backed by a £1m funding package from The Royal Bank of Scotland (RBS), and Gaj said they are looking to purchase further suitable homes in the near future. He added: “At the end of last year we had our first CQC inspection
and we were delighted to receive a ‘good’ rating. “We will start looking for more homes shortly, and the success of the new home has convinced us to focus on dementia, particularly in the Greater London, Surrey area.” The original 21-bed Avalon is one of the oldest nursing homes in the UK, having been opened in 1968 by Nora Miles, who retired when she was 80. The home came staffed, and Nora recommended a new manager to the couple, who has been with them since. Raj added: “We have several staff who have worked at the home for many years, and Nora suggested to us that we should make Lynn Tobin the manager when we arrived. “She said that if she could work under her for so many years then she will be a good manager, and she has been. “We are on the preferred supplier list in Sussex, which has thankfully meant that we are always full. We are probably turning down around two people a day at the moment.”
Gaj and Kathy Ragunathan are pictured with matron Lynn Tobin, RBS healthcare manager David Osborne, deputy manager Mary Simner and head of care Diane Hamper.
Care operator opens ten homes in year A NORTHAMPTON-based care operator has proved its claim to be the fastest growing provider in the country by opening 10 new homes in around a year. Avery has defied the economic woes and created 648 beds and more than 700 jobs at facilities in Heckmondwike, Grantham, Sunderland, Peterborough, Chippenham, Kirkstall, Moston, Newcastle Under Lyme, Bulwell and Dudley. And the company has new homes currently under construction in Rugeley, Northampton, Kettering, Nuneaton and Wolverhampton. Managing director John Strowbridge said: “Despite the hostile banking climate Avery continues to obtain shareholder and bank support for its developments. It is investing in a sector that is crying out for quality and we are offering just that as standard. The sector is proving to have a sound investment return with good capital growth potential. They go hand in hand. “The market is subdued at the moment due to a challenging senior debt environment. This will inevitably change, but recognising that point will be the challenge.” The company’s expansion has been assisted by a very close working relationship with Graphite Capital and The Royal Bank of Scotland’s healthcare team.
Strong interest remains in good quality facilities By Dominic Musgrave THE state of the care homes market is not as bad as many people may think, it has been claimed. Michael Aldridge, director of property agents Chantview, said there remains a strong interest in good quality facilities. He added: “There is an ever increasing influx of new buyers entering the market. This coupled with experienced operators looking to add good quality businesses to their portfolio has helped maintain steady market conditions. “Evidence suggests that recent prices achieved have not fallen back as expected, with just a correction to what was conceived as previously inflated prices.” And he added that, contrary to popular belief, the banks are willing to lend, but are requiring more detailed financial information before agreeing. “This would now include three years’ audited accounts, management figures and both current and historic occupancy trends,” he added. “Providing this is forthcoming, a bank should look favourably at the deal. Three members of staff at a Somerset care home have become care ambassadors. Popham Court’s Ruby Smith, Katie Cornell and Sophie Ramsay have joined the Skills for Care initiative, which aims to raise the status of care work and encourage people into the profession. As care ambassadors they will attend training courses which will develop their presentational skills and prepare them for their visits to schools, colleges and job centres, where they will offer advice on career routes and opportunities within the sector.
“The key word is now quality, and if a business has the necessary criteria it should sell. This would include mainly single en suite rooms, generally specious accommodation, a good range of quality amenities and a stable staff base, ideally qualified at NVQ level. “Occupancy levels remain an important issue, with buyers and lenders expecting all but just limited vacancies throughout the financial year.”
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CARINGCOMMERCE
Healthcare Homes and Horizon construction representatives at the topping out ceremony at Fornham House
East Anglian care group in double development THE largest care group in East Anglia has held topping-out ceremonies on developments at two of its homes. The final roof beam was put in place on a £1m extension at Healthcare Homes' Fornham House near Bury St Edmunds, which will increase the number of spaces to 74. Work will continue at the home, which is more than 270 years old and was once home to the Duke of Norfolk, to create eight bedrooms, a new entrance hall and office facilities for staff. Deputy manager Carrie Mason said: “This new extension is the latest part of our refurbishment of Fornham House and we're delighted to see the project reach this landmark stage. “We’ve had a huge amount of
interest in the new rooms and look forward to being able to offer our services to even more people.” A similar event was held at Bilney Hall in Dereham to mark the completion of an extension which will create 21 new bedrooms for dementia sufferers. The two-storey development will include four assisted bath and shower rooms and four day rooms for leisure activities and dining. The group has also added to its portfolio with the purchase of Olive House, a 35-bed care home in Newton Flotman. A planning application has been submitted to extend the home by a further six bedrooms.
New extension underway at Bolton care home WORK has begun on a new extension at a Bolton care home which would almost double its capacity. The £300,000 development at Blackrod House will increase the number of beds from 17 to 27 after owner Irene Burton secured funding from NatWest’s specialist healthcare team. The project, which is scheduled for completion in April, involves an extension to the rear of the property and the conversion of a number of double rooms to singles. Owner Irene Burton said: “The enlarged home will provide us with the space to offer care facilities to more people from Blackrod and the surrounding areas. “The existing home had 17 bedrooms, but this included three double rooms so it was difficult to get more than 14 at a time which made it not really viable financially. At the back of the house is a single storey extension, and I used to stand upstairs and look out over it thinking I could build on there to achieve my
dream.” Irene acquired Blackrod House in 2007 following a 30-year career in the nursing care sector. Although she now lives in the Midlands, Irene decided to return to her roots in the North West after her search for a suitable business closer to home proved fruitless. She added: “Owning a home was always an ambition, and we originally looked around the Midlands, but the ones that met our criteria of a minimum of 14 beds were too expensive. “Because the North West is one of my old stomping grounds I was comfortable looking for a business there, and we looked at four or five before getting it down to the final two and choosing this one. “Sorting the finances out for the extension was relatively easy. It was a little more difficult than getting it to purchase the home three years ago because it took a lot of dotting the ‘i’s and crossing the ‘t’s.”
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CARINGNEWS
Home links up with school for memories project By Dominic Musgrave
Staff and residents from more than 50 Bupa care homes marked Shrove Tuesday with a special pancake race. The ages of everyone taking part in the ‘golden oldies’ pancake races was added together to see which home could claim the ‘Bupa’s oldest pancake race’ title. Elmwood nursing home in Leeds residents Doreen Stephenson and Ted Marks are joined by cooks Marjorie Bell and Paul Lowe for the celebrations.
Extra cameras installed at complex EXTRA CCTV cameras have been installed at a Slough residential complex after elderly residents were left “terrified” when youths managed to get inside. The offenders ate residents' food in the kitchen, wrote expletives in the carpet and pushed knives through doors at Lilac Court. And, following a meeting with residents, extra CCTV has been installed, while security codes have also been changed. Helen Orford, head of service
delivery for owners Anchor Retirement Housing, said a security guard has been hired in the interim to boost protection. She added: “We are appalled by the individuals whose behaviour has made older people feel insecure in their homes. “To reassure tenants that their safety and well-being is our priority, we have met with them to discuss the increased security measures which have been put in place.”
A CUMBRIAN care home has joined forces with its local primary school and library for a memories project. A dozen seven and eight-year-olds from Valley Primary School regularly visited Powbeck House in Whitehaven for their ‘when I was nearly nine’ scheme. Manager of the home Janice Sibbald said: “The link with the school first came about when the children came to see the residents to find out about their school life, home life and married life. “We then arranged for the residents involved to visit the school, and then a final session was held at the library which included an old fashioned tea.” Janice said the school visits have proved so popular with the residents that a party now come into the home every couple of months. She added: “The youngsters are currently involved in another reminiscence project with six of our residents who have dementia. “They are doing themed boxes which can be used as talking points on a variety of themes, such as
holidays. We put an old fashioned bathing costume and some shells together and the residents can relate to them and talk about them. “They may not understand what is going on today but they can remember what they did years ago. It has been a real success and we are delighted to have been given the opportunity to get involved with it.” And Janice says she has noticed a big change in some of the residents at the 38-bed home. She added: “It’s really good seeing the two generations come together, and the visits have had a really positive affect on the residents. “One lady in particular got so much out of it because prior to the project she had been with us for three-anda-half years and had never gone out. “Her daughter persuaded her to take part, and after she got back from visiting the school all she talked about for three hours was the school and the difference from today to when she was a child.” Do you have links with your local school? Let Dominic Musgrave know by ringing 01226 734407 or email dm@whpl.net
Shropshire nursing home plans garden makeover A SHROPSHIRE nursing home is set to have a garden makeover. The grounds of Four Rivers Nursing Home in Ludlow are set to be transformed, with features set to include an extended patio area, pathways for wheelchair access, a sun shelter and raised flower beds. Since May 2008, staff and members of the Four Rivers Friends Committee have been raising money to pay for the project and, thanks to additional donations and grants, they have raised more than £20,000 for the work.
The home’s manager Christine Thomas said work is due to be completed by the end of March. She added: “We have a blank canvas at the moment because the gardens are currently just a green space, have very little plants or flowers in them. “We want to create an area where the residents can walk round or be pushed in their wheelchairs, and enjoy the summer weather.” The 40-bed home is divided into four suites of 10 bedrooms which are named after the four local rivers Teme, Corve, Onny and Clun.
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Personal Care Bill ‘must be start of radical reform’ By Dominic Musgrave THE Bill introducing free personal care at home for older people must be the start of radical reform of the care system and be backed by proper funding, it has been claimed. Stephen Burke, chief executive of Counsel and Care, told the charity's annual conference the growing number of older people left to struggle on their own or with family carers should prompt all politicians to commit to long-term solutions for better care. He said that older people and their carers live in what could be described
as ‘good, bad and uncertain times’. Stephen added: “The good times stem from the transformation of care across the country, giving people more choice and control over the support they need, and helping older people to stay in their own home longer. “The bad are the budget cuts which are already tightening eligibility criteria further and increasing charges for care; but worse is to come and older people seem to be in the firing line. “The uncertainty comes from the Personal Care at Home Bill, the forthcoming White Paper and the general election, leaving many unclear about
An East Anglian domiciliary care provider has promoted two members of its team. Janice King has become Manorcourt Homecare’s operations director, while Andy Bantock has taken on the role of commercial and finance director. Janice has been with Manorcourt Homecare, which is part of Healthcare Homes, since it began 10 years ago, while Andy, who has been the company’s commercial manager and financial controller for the past 18 months, has more than 10 years’ experience in the domiciliary care sector. Janice and Andy are pictured receiving an Investors in People certificate which was recently award to the company from chief executive Richard Clough.
the future for care.” He went on to say that he worries that an the agenda for reforming care could be replaced by a financial requirement to keep older people out of hospital and residential care at all costs. Stephen added: “Clearly better care at home is what most older people want and if it’s 'free', then even better. “But we need to ensure that proper support is available in local communities so that staying at home doesn’t mean loneliness, isolation and neglect. “It has to mean more than four 15
minute visits a day, rushing older people in and out of bed with no support to eat proper meals, chat and enjoy life. And it must recognise that a care home will still be the option of choice for many older people and their families. “Free care would be a popular pledge at the election. “People want to know what care they will get and how much they will be asked to pay. “And it needs to be set in the much wider context of family policy with an ambitious vision for a reformed care and support system that is fairly funded.”
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Gwen Shepley, aged 85, with minister Phil Hope and telecare coordinator Kerry Warner looking at a Minuet alarm watch
Assistive technologies showcased A SENSOR that switches on the lights when you get out of bed, a temperature detector to stop your house getting too hot or too cold and a flood detector were some of the assistive technologies on display when care services minister Phil Hope visited Harrogate. Telecare could prevent 160,000 people from entering residential care per year, with potential cost savings of £2.0 billion per year, according to Department of Health estimates. However, 98 per cent of UK adults are unaware that assistive technologies are an important part of social care, new research commissioned by the department has revealed.
Phil said: “High quality care and support should enable people to remain independent for longer, developing their skills and interests so they can get more out of life. Telecare has an important role to play and North Yorkshire is a great example of innovative support that is breaking the mould and challenging perceptions of care.” North Yorkshire County Council has been selected by the department as an exemplar provider of innovative prevention services, having saved more than £1million that would otherwise have been spent on domiciliary or residential care. This cut the average person’s care costs by 38%, which is an average saving of £3,600.
Care South gave each member of staff a specially commissioned enamel badge to mark the company’s 10th anniversary of providing home care services in South Somerset at a celebration at the group’s Crewkerne headquarters. Pictured are, from left to right: Lesley Morgan, peripatetic domiciliary care manager, Dawn Palmer, domiciliary care manager, Lyn Couldwell, domiciliary care operations manager and Sarah Broom, client services manager.
Search for new chief executive THE UKHCA has begun its search for a new chief executive following the decision by Lesley Rimmer OBE to retire after 17 years in the post. Chair Mike Padgham said the association, which last year celebrated its 20th anniversary, is looking for an exceptional individual with vision, drive and passion to take the organisation forward. He added: “Lesley made a fantastic contribution to the first 20 years of UKHCA, and she will be an extremely hard act to follow. Her role in the
formation, growth and success of the association has been enormous. “The new chief executive will be expected to grow the organisation, deal with the complex social care sector across the four UK nations and have influence at the highest level. “We are looking for a proven leader with vision, the right background and skills needed to lead UKHCA from the front.” Initial interviews and short-listing is expected to take place in late March.
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Vacancies filled with recruitment fair By Dominic Musgrave STAFF vacancies at a soon to open retirement village have been filled thanks to a recruitment fair Richmond Villages, who are set to open a new £60m complex in Letcombe Regis, Oxfordshire, held the event to fill a variety of positions. Manager Elisabeth Parker said the event attracted more than 100 people, with the majority coming from the surrounding towns and villages. She added: “The day was a great success and we have filled all the roles that we had available apart from a couple. “We had to cancel the original event because of the bad snow that hit the area, but 30 people still managed to fight their way through to get here. “We are particularly delighted with the response we had to the hospitality jobs, and we are now well on the way to having a full complement of staff ready and trained for when our first residents move in.” The village is set to welcome its first residents at the end of March, and its official opening will be carried out by Terry Waite, who was held hostage in Lebanon for four years. Elisabeth added: “The idea of a recruitment fair is something I know Richmond has used at its other
A NEW day centre has opened at a North East care home. Among the facilities at the Life Begins Centre, which is part of the Helen McArdle owned Hartford Court, is a cinema, multi-purpose activity room, internet cafe, and dedicated minibus. Manager Tracie White added: “The centre not only provides activities and day care while our members are here, but it will also help them at home and in their everyday lives.”
Continued success for ATMO pressure care Elisabeth Parker villages, and it certainly worked here. “We are, however, still on the lookout for a part-time social activities co-ordinator as well as experienced carers and registered nurses, who are like hen’s teeth. “We were particularly happy that many of the people we have employed lived within walking distance of the village because that means we have less people travelling, which makes us even greener. It also means we won’t have too much difficulty staying open should we have any more bad weather.”
THE ATMO pressure relief range supplied by Beaucare Medical Ltd is a powerful series of overlay and replacement air mattress systems designed with care homes in mind. The pump units are easy to operate, and the mattress systems are designed to require only simple maintenance. Equipped with intelligent functions, including a static option to allow for easier nursing care, the low air loss system provides good ventilation to keep patients dry. The vapour-permeable cover is water resistant and can be wiped clean. ATMO pressure systems offer maximum comfort to the user, with high specifications at low cost. The air mattress systems allow care homes to effectively prevent, treat and manage pressure sores. Cushions for use with the same pump unit can be supplied for 24-hour pressure care for patients at high risk. Enquiries: Telephone 01423 878899 or email sales@beaucare.com
Simple solutions SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems. The new WACMAT® adheres strongly to this tradition. With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur. Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple... The WACMAT® will then be clean and odour-free, ready to perform time and time again. Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone. Enquiries: Telephone 0800 074 3749.
Make a claim with Salmon Business Group IN A climate where care home operators are still suffering rising costs, reduced placements and great uncertainty about their future, the opportunity to recover up to nine years of VAT is greatly needed. Cost reduction specialists Salmon Business Group can help operators reclaim retrospective VAT for nursing and residential homes. Despite the ruling taking place back in 2002, many operators have failed to avail themselves of the opportunity thinking that they could not make a claim. You may not have all the records but this does not matter, as we can work with minimal information to secure a successful outcome. We can assess your claim free of charge and advise as to what the next step should be, and take this through to completion and funds in your bank account. If we are not successful there is no charge to you the customer - you have nothing to lose. Enquiries: Telephone 01246 293011 or visit www.salmon-business.com
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Tarkett installed in new Gosforth hospice TARKETT flooring has been installed in a new three-storey outpatient suite at St Oswald’s Hospice in Gosforth. To make the new facility feel homely and welcoming, Tarkett’s Acczent Wood provided the ideal solution. Available in a variety of finishes from pale, coolly subtle woods to warmer, richer-grained distressed finishes, Acczent’s highly resistant Wood selection gives the real look and feel of wood in high-definition print. Part of the Acczent Compact range, it is designed specifically for environments where people are constantly coming and going. The solid heterogeneous sheet provides optimum resistance to tearing and features a glass fibre nonwoven reinforcement to give excellent dimensional stability. On top of this is a 0.8mm transparent PVC wear layer that is highly resistant to abrasion and indentation, topped off with Tarkett’s TopClean XP PUR reinforcement. TopClean XP prevents scratching and abrasion, reduces soiling, removes the need for stripping and polishing and reinforces the floor’s resistance to staining. Enquiries: Telephone 01622 854040 or visit www.tarkett-commercial.com
Knightsbridge develops specialist seating for bariatric users KNIGHTSBRIDGE Furniture has extended its healthcare portfolio with a selection of specialist seating in response to demand from care homes for furniture to accommodate the needs of ‘bariatric’ users. Three different models have been designed specifically for those residents and in-patients who fall into the bariatric category – that is, who weigh typically 35-50 stones and who frequently present associated health and mobility problems. The Ashton, Dalton and Hamilton models combine both style and functionality, despite their enhanced size and strength. The Ashton is a sturdy, upholstered motorised rise recliner for users weighing up to 35 stones. An easy remote control allows the back to be poised at any angle to allow the user to find a comfortable seating position, with additional support provided by the padded arms and wings. In addition, Knightsbridge has extended two of its established armchair ranges - the contemporary Dalton and the classic Hamilton - to incorporate bariatric models. Enquiries: Telephone 01274 731900 or e-mail enquiries@knightsbridge-furniture.co.uk
Hot water on tap for bedside hand washing THE new Patientwash portable hot water hand wash unit from Teal allows people to take control of their own cleanliness when confined to bed – rather than relying on busy nursing or care staff to help them. Lightweight and easy to carry, the insulated unit can be located on a convenient flat surface, allowing patients to wash their hands before eating, after going to the toilet or when they want to freshen up. When filled, the Patientwash contains enough pre heated water for up to 10 thorough hot hand washes. It is completely self contained with a unique WasteSafe® to retain all dirty water for disposal at the end of the day. A specially designed frame on wheels is also available to make moving the unit between beds easier. Enquiries: Visit www.tealwash.com or telephone 0121 770 0593 for more information.
Octenilin now available on drug tariff SCHULKE UK has announced that Octenilin® Wound Irrigation Solution and Octenilin® Wound Gel are now available on the drug tariff, meaning they can be prescribed and are reimbursable. Octenilin Wound Gel is listed in Part IXA – Wound Management Dressings and Octenilin Wound Irrigation Solution can be found in Part IXA – Appliances, under “irrigation solutions”. Both products contain octenidine – a unique, innovative antimicrobial ingredient which has a broad antimicrobial effect, including multiresistant strains and shows very good skin and mucous membrane tolerability. They can be used to treat burns, pressure sores, leg ulcers and any type of skin wound. Octenidine is already currently used in the UK in Octenisan® antimicrobial Wash Lotion. Results from a recent care home evaluation has showed that over 70 per cent of nurses felt that Octenilin reduced the need for antibiotics due to “providing the ideal moist healing environment and good antibacterial activity”. Enquiries: Telephone 0114 254 3500.
Improve safety and enhance quality of life MANY handling injuries to both residents and staff in care homes could potentially be avoided for as little as £3 a day, claims Total Hygiene. The company has developed an innovative rental scheme, to complement the existing purchase options for its equipment. The Aerolet replicates the natural motion of sitting down and standing up, automatically and smoothly lowering the user over and onto the toilet and then raising them to standing while ensuring their centre of gravity and thus balance remains stable. It is all controlled by the push of a button via integral arm supports, which simultaneously provide additional bracing as the resident transfers from wheelchair or frame to the toilet. Versions can be fixed over a particular WC, or be moved from one WC to another as required, with options to lift and lower vertically, or tilt for users with joint flexibility limitation. Enquiries: Visit www.clos-o-mat.com
Lotus Professional makes waves with launch of motion sensitive soap and sanitiser THE complete end-to-end touchless hand hygiene solution has been unveiled by Lotus Professional with the addition of two products to complete the hygienically advanced enMotion range. The electronic enMotion antibacterial foam soap and enMotion foam hand sanitiser are motion sensitive, requiring no hand-to-product touch and therefore considerably reducing the spread of germs. The World Health Organisation (WHO) identifies three steps to healthy hand-hygiene: wash with soap, dry with single-use paper towel and disinfect with alcohol hand-rub. Lotus Professional supersedes this requirement with the completion of the enMotion range, providing a touchless solution for each stage of the process. The enMotion antibacterial foam soap has been developed to deliver a dose of dense rich foam, reaffirming the high standards of quality and levels of safety users have come to expect of Lotus Professional products. Enquiries: Telephone 0114 2856665, or visit www.lotusprofessional.co.uk
Don’t live with lingering odours and unsightly stains CLEANING up with incontinence has always been a bit of a hit and miss affair. Inevitably there will be accidents on carpets, soft furnishings or mattresses. Speed is naturally of the essence with these types of stains, as urine in particular can sometimes have a bleaching effect when it dries. Rug Doctor has the solution for the removal of such stains, and the effective elimination of the underlying odour of urine, faeces and even sick. Rug Doctor’s Urine Eliminator uses an advanced enzyme action which breaks down both the cause of the stain and any remaining particles of solids into a permanently watersoluble consistency which can then be removed. After removing any excess liquid or solids, Rug Doctor recommend generously spraying Urine Eliminator thoroughly wetting the area with it - in order to reach right down to the backing of the carpet where odours could linger. Enquiries: Telephone 01903 235558.
Cost effective garment identification with Attach-a-Tag ATTACH-A-TAG is a simple, cost effective method of labelling clothing and soft objects. Replicating a button, it attaches in seconds to the garment seam or laundry label, making it discreet and comfortable to the wearer. Attach-a-Tag’s patented design is easy to attach but difficult to remove, and cannot be taken off by accident or come off during the laundry process. Each tag has the owner’s name etched onto it, which is guaranteed not to wear off in the wash. This combined with the unique fixing method of Attach-a-Tag means the owner is identified every time. Suitable for industrial laundry and iron proof, it is reusable, making it even more cost effective for your care home. Enquiries: Telephone 01757 638926 or email enquiries@attachatag.co.uk
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The first residents have moved into a new £5.8m specialist dementia care home in Southampton, which is expected to create around 70 jobs. The 71-bed Oak Lodge Nursing and Residential Home will be run by Bupa in a joint initiative with the city council. Forty beds will be made available for residents funded by the local authority. The new facility also includes a purpose-built day centre with places for up to 15 people.
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No.1 in used Wheelchair Accessible Transport ACCESSIBLE TRANSPORT AT AFFORDABLE PRICES • We specialise in the sale and purchase of quality used wheelchair accessible and ambulance vehicles. • They can be bought as seen or refurbished and signwritten to your own requirements. • 12 months MOT Class 5, and 12 months warranty. • Independent engineers report supplied FOC. • Delivery service available. • All buses fitted with seatbelts and comply to seatbelt legislation.
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Visit our website for photos of current stock www.hwpickrell.co.uk
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CARINGPRODUCT AND BUSINESS NEWS
Introducing stunning residential collections Incomaster is designed for simplicity ...
ELMGROVE is a UK-based family-run manufacturer that designs, supplies and installs bedroom, lounge, dining and office furniture to the contract markets. Established by a management team and skilled workforce with over 35 years’ knowledge and experience, we are a successful team that make and deliver a superior product with exceptional service. The challenge for us is to offer something new and exclusive and, after thorough research and development, we are proud to present three stunning residential
collections designed with style and most importantly strength. All furniture is manufactured at our modern plant in Dartford, Kent, and with a highly skilled workforce we can tailor bespoke products to suit your very own needs at very competitive prices. Our furniture is designed with life-span and appearance in mind, and the ranges reflect the style and value expected from our customers. All ranges come with a ten year guarantee, giving you peace of mind and quality assurance.
THE Incomaster from Haigh has been delivering cost reductions, energy savings and helping to fight against infection for more than 30 years. It disintegrates pads and nappies into a suitably fine pulp and flushes the material to a standard drainage system, meaning no storage, no smells and no mess. Designed for simplicity, it is easy to install, low maintenance and fast – processing four small or two large pads in less than two minutes. Saving you money, there are no costly collection services and low running costs as only mains cold water is required with a minimal amount of electricity. With full service and warranty packages available, the wear items have been designed for quick and simple replacement, and a spare set is supplied with each machine and the necessary tools to change them.
Diverse range of caring products MEDPAGE Limited T/A Easylink UK supply a diverse range of caring products. Established in 1984, with BSI accreditation to ISO 9001:2008 and ISO 13485:2003 for the manufacture of medical devices, are a medium size company specialising in wireless caring aids and patient monitors. Our wireless nurse call systems offer excellent performance and are fully compliant with relevant standards and regulations, including R&TTE radio certification. The systems are reliable and are offered direct to care homes at trade prices. The company also manufactures monitors for the detection of nocturnal epileptic seizures. For care establishments offering specialist care for people with epilepsy our monitors have a 16year track record of reliable seizure detection with alarm signals transmitted to staff care pagers.
A care home’s new extension which comprises a range of facilities that have incorporated research from the University of Stirling has opened. ‘The Surrey’ dementia unit at Dormy House in Berkshire was opened by Mayor of Windsor Jesse Grey, with features including an automatic lighting system in each bedroom which come on at night to guide the resident to the bathroom, to prevent trips and falls. Outside each room there is a glass fronted memory box with lights behind to display treasured items.
The choice of thousands FOR award winning, top quality room and residents’ door signs be sure to look at the Badgemaster range. It is already the choice of thousands of residential and nursing homes. There are gold or silver door plates with smart, replaceable engraved inserts – extremely easy to read and also available with Braille, and Braille and tactile, if required. Badgemaster provides a very fast, efficient service for replacement, lowcost engraved inserts with no minimum order, as and when changes occur. Choose from two sizes (1” x 8” – 25mm x 200mm or 2” x 8” – 50mm x 200mm), now with handy end-stops that make for secure, tamper-proof identification of room use or occupier. Just let Badgemaster know your requirements, and if room use or details change, the service for replacement inserts is just as quick and efficient.
New wireless transmitters AID Call’s new Touchsafe range of wireless Nurse Call transmitters could revolutionise the way you manage your clients’ calls for assistance. The new ATX4000 and ATX5000 nurse call transmitters are the only bedhead devices to use a dedicated alarm frequency and a two-way radio technology to ensure that all calls are successfully transmitted and received by the display panels. An onscreen acknowledgment is also given at the bedside. The ATX5000 features a LCD screen, which displays a ‘Next Call Waiting’ message, enabling staff to access their next call from the current client’s room, without needing to revisit the main display panel. Aid Call has also introduced a new Nurse Identification feature, which provides a permanent record of the nurse in attendance. Visit stand W80 at the Care Show Bournemouth for a demonstration.
Provider carries out more than 100,000 eye tests every year HEALTHCALL Optical Services is the leading provider of eye tests at home in the UK, carrying out more than 100,000 people annually. Poor eyesight is recognised as being one of the major causes of falls in the elderly; many of these falls result in hospitalisation. A regular eye test might have prevented this for some. In many cases, all that is
needed is an updated pair of glasses, and if you are in receipt of guarantee pension credit or income support, you may even have glasses provided free of charge. Some of the benefits of using Healthcall include: We are local. Healthcall provide your staff with optical awareness training which is referenced to
Skills for Care and NVQ/SNVQ. The chairman owns care homes, and so fully understands the things that are important to our customers. We ensure all our optometrists are provided with ongoing training. We engrave our spectacles – making it easy for staff and residents to identify them.
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