Caring UK March 2016 by Script Media

March 2016

no.237 • £4.75 incorporating The Number One magazine for the care sector

Group backs benefits of downsizing

By Dominic Musgrave

A LEADING provider of housing and care has stated the property industry should start focusing less on starter homes and more on the merits of downsizing for Scotland’s older people. A recent survey conducted by Saga Scotland suggested that many over 60s fail to see the benefit of downsizing – financial or otherwise It was found that there is a lack of suitable housing options for the older generation which is fundamentally preventing these people from moving. Bield aims to counter this by building developments made up of aspirational, lifestyle driven, high quality apartments in greatly sought after areas for independent over 60 living. In the last year the group has launched luxury retirement housing developments in both St Andrews and Bearsden, to provide quality housing for a market which is often overlooked. Susan Jackson, new homes sales and Marketing Manager at Bield, said: “There is often a lot of focus on first time buyers in the property market, but there are currently thousands of older people looking to downsize.

“As the Saga Scotland report states, many of Scotland’s over 60s have thought about moving to more suitable housing yet they believe there is little incentive for them to do this. “We want to show that downsizing with Bield is rightsizing. It allows buyers to relocate to properties in prime locations, with strong lifestyle facilities whilst taking control of their retirement finances. “The swift uptake of apartments at our new developments shows that the older generation in Scotland are looking for affordable homes built to an uncompromising standard and that is what we give them.” Bield provide property indistinguishable from any other new build on the market – while still offering the option of help when it is needed. These apartments also offer the older buyer the chance to enjoy an exciting and liberating phase of their life by continuing to enjoy the freedom of independent living. Susan added: “People need to be made aware that downsizing is not a negative thing – in fact it can improve the quality of lifestyle. “It will release money in equity and allow you to pay off mortgages, invest, get your children on the property ladder, pay for future care or just enjoy life.”

Care home heroes are winning support

Two caring fundraisers from Wrexham have embarked on a rigorous training regime to do a sponsored three legged walk. From now on Chris Lewis and Laura Shone, who work for the Pendine Park care organisation in Wrexham, will be hopping to it at lunchtimes and in their leisure hours to perfect their three legged technique ready for the walk on June 3. They want to raise as much sponsorship money for Diabetes UK. Chris’s daughter, Michelle has Type 1 diabetes, having been diagnosed a few years ago at the age of 21. The pair have set themselves the target of completing 50 laps round the perimeter of the entire seven acres of Pendine Park grounds.

THE initiative to highlight the unseen work conducted behind the scenes by care workers is gathering widespread support from the industry including organisation Care England. Springhill Care Group, with three homes in Lancashire and Bristol, is highlighting the unsung heroes of social care who often go the extra mile for older people, the vulnerable and seriously ill. Professor Martin Green, chief executive of Care England, said: “It is important that the outstanding contributions of care providers, for the people who live in care services, is better understood and acknowledged by the wider society. “Every day care services make a real difference to people’s lives and this amazing work often goes unrecognised. We need to see the care sector championed and acknowledged for the difference it makes to millions of lives.” Donna Briggs, Springhill Care MD, added: “Highlighting the good work that goes on behind the scenes is something we are passionate about, and it’s good that others see it that way too.” Join the conversation on Twitter by using the hashtag #caringheroes

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Graffiti artist chosen to decorate care home

By Olivia Taylor

A GRAFFITI artist has been commissioned to create a ‘memory wall’ in a Camden care home, showcasing in spray paint the memories of an older generation that were drawn by the children of neighbouring Haverstock School. Bradley Woods, an artist from Cardiffbased IllustrateProject.com, was chosen by staff from Shaw Healthcare, the owner and operator of Wellesley Road Care Home in Camden, to create a mural in the new purpose-built facility to illustrate treasured memories and pastimes. Children from Haverstock Primary School in Camden chatted with elderly members of their own families to find memories which Bradley then used as inspiration for his final mural design. The mural, which spans the back wall of one of the communal areas, features familiar, homely items, such as a chessboard, a vintage record player and a grandfather clock, and it is designed to comfort residents and help them to reminisce about their past. The piece took Bradley more than 13 hours to complete, with almost 20 cans of spray paint being used.

Graffiti artist Bradley Woods. His most recent work includes a mural of Welsh football star, Gareth Bale, commissioned by the BBC in Whitchurch, Cardiff. June Dover, manager of the Wellesley

Road Care Home, said: “The graffiti-style mural has been a great hit with residents since it was painted by Bradley. “It allows residents to socialise and interact with each other within a relatable environment, helping them to remember aspects of their past, which is often difficult for those with dementia. “This acts as a stimulus and encourages residents to communicate more with one another.” Bradley said: “Art can strike a chord with anyone at any age and visuals can really help to create an atmosphere that evokes pleasant memories for residents. “The involvement of school children speaking to residents about what they wanted in the mural gave this project a personal touch and made it all that more authentic. “Hopefully the nostalgic memorabilia featured in the mural will help transport residents to a bygone era that they can look back on with fondness. “I’m really touched that the mural is proving to be a comfort to residents, as well as a positive talking point.” Wellesley Road Care Home provides a residential care service for elderly patients and those living with dementia.

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Group grants resident’s wish to reunite with old flame after 20 years apart By Olivia Taylor AN award-winning care provider has granted a resident’s Christmas wish to see his old flame by organising a reunion at the care home where he lives. Tony Parkins, 87, who lives at Hallmark Care Homes facility in Essex, Anisha Grange, was reunited with ex-girlfriend Grace Duffin, 85, after 20 years of not seeing each other. Tony requested to see Grace, whom he has been friends with since 1947, as part of a company-wide Christmas wish competition organised by the group. He was announced as the winner for Anisha Grange in January, and Hallmark Care Home team members have been working closely with Tony’s family to find a contact for Grace to make it happen ever since. Due to a lack of mobility, Tony and Grace had been unable to see each other in person for years, but with Hallmark’s help, Grace was chauffeur driven by a Rolls Royce Ghost back and forth from her home in Finchley, London to the care home where she enjoyed a private lunch and reunion with Tony. He said: “I had a lovely day and I am so grateful to Hallmark Care Homes

for arranging this, when they had told me at the home I had won the competition, I couldn’t believe it. I said you’re kidding! “Me and Grace have always been good friends and we have always had a laugh together. “I think a good sense of humour is essential in life, you can survive most things if you can laugh about it at a later date.” Tony and Grace were born in Essex and met at Methodist Youth Club in Gidea Park in 1947, aged 19 and 17. They dated for a while, but Grace had her heart stolen by somebody else and Tony went on to meet the love of his life, late wife Joan in 1954. Grace’s first marriage didn’t last, but then she met her second husband Ken Duffin and the foursome remained friends for many years. Ken passed away in 2009. She added: “I had a wonderful day. I felt like royalty being picked up in the beautiful car and the home provided me with a lovely lunch. “Me and Tony also had a great time reminiscencing about old times. We talked about how we used to climb mountains and go on bike rides, we talked about Joan and Ken and our days at the theatre. “We’ve done so much together over the years, we’ve travelled, and I have

Tony Parkins reunites with old flame and friend Grace Duffin after 20 years apart. gone to places I would have never have seen or done without Tony. He is just a nice bloke with a great sense of humour and we have always got on well since we were boyfriend and girlfriend.” Following the reunion, Tony sent Grace a bouquet of her favourite

flowers – red roses. The attached card read ‘with love, Tony.’ Now they are both reconnected, the friends said they will try and see each other again soon. Anisha Grange has offered to help with facilitating any future visits.

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Retired couple relocate to new development a mile away from home By Olivia Taylor

Directors and owners of Caremark (Ealing) Francis and Moni Fasesin with their award.

Franchisee recognised at annual awards ceremony FRANCHISEES Moni and Francis Fasesin from Caremark (Ealing) won one of the national home care provider’s top annual awards at its recent conference and awards ceremony. The Newcomer Award was introduced by Caremark this year in recognition of the success, growth and quality of service by a new or smaller business. This young business was built through creating strong, positive relationships with major stakeholders

in the community, and delivers a reliable, quality service. The good reputation they gained led to many referrals coming their way. Francis said: “It was an overwhelming experience for us to win our first award with Caremark. “We have since shared the good news with our staff, who we also thank for making it happen through their hard work.” The successful Ealing business owners beat off two other strong contenders for the new award.

A RETIRED Glasgow couple has spontaneously relocated just one mile from their previous home after a new housing development made an outstanding impression which left them with no choice but to put their property up for sale. The Stewarts, who recently moved into St Andrew’s View in Bearsden, were so amazed by the unrivalled levels of quality, choice and comfort for older buyers at this new development that they visited the site, picked an apartment and placed a deposit all within the space of a week to avoid being left disappointed. William said: “We were out for a walk one afternoon in November and this is when we found out about St Andrew’s View. “We knew we would downsize to a flat in the future, however we hadn’t decided we wanted to move until we saw this development. “When we visited the apartment we fell in love. We knew this was the perfect property for us and wanted to get in as soon as possible.” William and his wife Moira, who have lived in Bearsden for the last 32 years, also praised Bield

for their properties being built to an uncompromising standard specifically with older people in mind. He added: “At first we were slightly apprehensive about leaving our detached villa with spacious garden, but now we could not be happier with the decision. “The large south-facing balcony more than compensates for not having our own private land and we love the layout of the apartment, it has a wonderful spacious feel to it. “Being so close to where we used to live is just the icing on the cake as we love the area.” St Andrew’s View, a prestigious collection of 20 one and two-bed modern apartments located on the site of the former St Andrew’s College in Bearsden, has just two properties remaining to be sold. Susan Jackson, new homes sales and marketing manager at Bield, said: “We are delighted that William and Moira are so happy with their new home. We wanted to build a development tailored for older people that is indistinguishable from any other new build property on the market – so we are thrilled there has been such a great response.”

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As Nutrition and Hydration Week approaches, Lee Sheppard, director of public policy and external affairs at leading specialist nutrition provider, apetito, looks at the challenges in catering for residents at high risk of malnutrition …

Good things DO come in small packages ...

“THE recent release of BAPEN’s biggest malnutrition survey in care homes certainly made for a sobering read… Reporting that over a third of residents are at risk of malnutrition when admitted to a home, BAPEN also found that those who were malnourished on admission were more likely to lose further weight during their stay1. These statistics make this year’s Nutrition and Hydration Week (March 14-20) more timely than ever. Residents most vulnerable to malnutrition are often those with complex dietary needs, such as dysphagia (the clinical term for someone experiencing swallowing difficulties). Often going hand-in-hand with conditions such as stroke and dementia, dysphagia increasingly affects the elderly and can pose a major challenge for care homes to ensure that residents with the condition get the nutritional intake they need. Everyone deserves the right to dine with dignity, but dysphagia often removes that. I know of cases where residents with swallowing difficulties have opted to dine alone or who have almost

Lee Sheppard stopped eating altogether because their dining experience has become so fraught with worry about the risk of choking, and of the unappetising nature of the food they are served. More from every mouthful For those with poor appetites, every mouthful has to count.

Here at apetito, we set out to find a solution to this, which would benefit both the resident and caterer. The result – following extensive product development from our in-house dietitian, nutritionist and team of chefs – is a new range of energy-dense meals for residents with dysphagia. An extension of our award-winning texture-modified selection, Purée Petite meals are 40 per cent smaller than our existing Category C choices. Understandably, care homes have told us that residents with small appetites need smaller portions, but this should never mean they have to sacrifice their nutritional intake at the same time. As each option within the range provides more than 500 calories and 15g20g protein, those with dysphagia, as well as those who care for them, can be reassured that they are getting a high protein, high calorific meal that meets their nutritional needs. Dining with dignity Created in line with the British Dietetic Association Guidelines, each meal is simple to prepare and, crucially, maintains its appetising

appearance after cooking. To help homes cater to any special dietary requirements such as gluten-free, dairy-free, vegetarian and vegan options, the Purée Petite range includes 21 new recipes which make each mouthful as nutritious and tasty as possible. And with a wide selection of options, from puréed steak casserole served with carrots and sauté potatoes to puréed tomato and basil pasta served with cauliflower cheese and peas, there’s something to suit all individual tastes. After all, offering genuine choice is a major part of creating a dignified dining experience. I’m incredibly proud of how we can make a real difference to people’s lives with these meals – food that looks and tastes like you would hope, delivers high nutritional value and is reassuringly safe.” The new Purée Petite range is available now. To find out more information, please contact 01225 753 636 or visit www.pureepetite.co.uk 1. www.bapen.org.uk/media-centre/ press-releases/473-bapen-publishes-results-of-biggest-malnutrition-survey

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Tenants and staff enjoy the 35th anniversary celebrations at Laura Fergusson Court.

Three cheers for 35 years at housing development THEY say life begins at 30, but housing and care provider Blackwood chose to commemorate its Laura Fergusson Court development’s 35th anniversary in style, with the unveiling of a sleek, newly revamped lounge. Tenants and staff at the housing development in Craigmount Brae kicked off the landmark anniversary celebrations with a party in the recently refurbished space, and Blackwood’s housing and care director Angela Currie gave a speech to mark the special occasion. The popular lounge has been transformed with new furniture and luxurious accessories to give a cosy feel and has been given a fresh lick of paint to brighten the whole area. Tenants’ input was an important part of the refurbishment process,

and they were involved in selecting everything from the colour scheme to the curtains. Housing team leader Jenny Deed said: “The new lounge’s homely environment will hopefully encourage our tenants to get together, have a cuppa and socialise with one another on a more regular basis – not to mention give us a reason to organise more social activities and take full advantage of the modernised space. “The development has changed a lot over the past 35 years and we have shared some wonderful memories. “We have worked with local business developments and taken part in community work to encourage our tenants to get involved in the local area and have an input into what is happening around the development.”

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Fire Service helps boost care home fire safety nationwide By Dominic Musgrave A CARE provider has started 2016 with a new arrangement in place to ensure the highest possible standard of fire safety in its homes. Colchester-based Care UK has signed an agreement with Essex County Fire and Rescue Service that will take fire safety to an advanced level. ECFRS will provide fire safety advice to the group for all of its 114 care homes nationwide. This will include revising the fire safety framework for all of its premises across England and providing a single point of contact for advice on fire safety and changes in regulation. Although the agreement doesn’t cover Scotland, the homes in that country will use the same policies as those south of the border, with local advice taken to ensure they also comply with any regulations that differ. The national scheme, known as a Primary Authority Agreement, has been created to allow businesses to work with a single fire and rescue service throughout England and Wales under the Government’s Better Business for All agenda. It helps businesses create clear and consistent fire policies across all of their sites and allows a close working relationship to develop between the business and a single fire service.

Care UK MD Andrew Knight signs the Primary Authority Agreement at a short ceremony at the Services headquarters in Kelvedon with chief fire officer Adam Eckley. Andrew Knight, Care UK’s managing director for residential care services, said: “We have always taken fire prevention and safety very seriously in our homes but, as we have grown, we’ve realised the benefits of working in partnership with one fire service to streamline our processes and ensure our auditing and compliance is 100 per cent validated. “We are delighted to be working closely with Essex County Fire and Rescue Service and I am sure it

will further enhance our fire safety management and systems for the safety of all residents, visitors and colleagues in our homes.” The agreement will cover advice and validation in areas such as emergency evacuation plans, preventative fire safety measures and a whole suite of policies that all home managers are required to comply with to ensure the highest standards of protection and safety for all residents, colleagues and visitors at the homes.

Silk Healthcare has appointed Alison Tait as head of operations. Alison brings 25 years’ experience to the role and, as head of operations, she will take responsibility for all aspects of the company’s service delivery, quality and compliance, which will further strengthen its commitment to first class care. Alison’s vision is to continue to lead and develop people to enable them to provide the best possible standards of care and quality of life for residents at Silk Healthcare. After two decades as an operations director in the health sector, Alison made a conscious decision to move to residential care, having looked after her mother who lived with vascular dementia for many years.

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Residents, team members and Hallmark Care Homes’ volunteers present a cheque to community fundraisers at Marie Curie Cardiff.

Home raises £2,000 for charity HALLMARK care home Ty Enfys in Cardiff, has raised over £2,000 for Marie Curie. Residents, team members and volunteers at the home, which provides residential, nursing and dementia care, raised the funds by hosting raffles, fetes and selling homemade blankets, twiddle muffs and cakes for the charity. Funds were donated to the charity, which provides medical treatment and support to people living with a terminal illness, after realising what a vital service it provides to the community. Lily Chapman, lifestyles leader at Ty

Enfys care home, said: “It’s a pleasure to support such an amazing charity like Marie Curie. “Residents, volunteers and team members alike have all worked really hard and had a lot of fun surpassing our target of £2,000. “Since February last year we have hosted bakes sales, raffles and sold many things at our summer fete and Christmas fayre that the residents have made in our weekly clubs. “Favourites being twiddle muffs from our Knit and Natter group, and bunting and make-up bags from our Sewing Club, it’s been a real team effort.”

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www.accessskills.co.uk

Provider wins national apprenticeship award By Dominic Musgrave BUCKINGHAMSHIRE Care, based in High Wycombe, was named the EDF Energy Newcomer SME of the Year at an exclusive ceremony at London’s Grosvenor House. The Awards, now in their 12th year, are run by the National Apprenticeship Service and recognise excellence in two areas: businesses that grow their own talent with apprentices and apprentices who have made a significant contribution to their workplaces. The company was chosen as the winner in recognition of its commitment to developing young people through apprenticeships. Buckinghamshire Care has recently approved the expansion of its apprenticeship development programme by investing in becoming a training academy. Their apprenticeship programme specifically employs individuals usually excluded from employment, those with learning disabilities, autism and mental health issues. They are committed to harnessing talent and the desire to work with those who often struggle in the open market, creating apprentice opportunities in areas of garden

Buckinghamshire Care’s Martin Farrow receives the Newcomer SME of the Year award from Sue Husband, director of the National Apprenticeship Service, David Drury, campus chancellor, EDF Energy and Nadhim Zahawi MP. maintenance, catering, support work and “We have seen a cultural shift within our administration. workforce related to how they receive The programme is integral to embedding individuals which may be considered their organisation`s values, investing in ‘difficult to work with’. skills for the future, having people with “Seeing our apprentices driving disabilities working and visible in the maintenance vans, handling powers tools organisation, really brings their values to and preparing their food challenges the life. stereotypes of what jobs people with Buckinghamshire Care is investing in disabilities can do. This is exactly what our skills for the future, providing the business organisation aims to do every day.” with sustainable staffing resources in a The ceremony also saw Buckinghamshire sector that`s difficult to recruit in. Care named in the prestigious Top 100 Managing director Martin Farrow said: Apprenticeship Employers list.

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Lorraine appointed to director of nursing role

The Stocks Hall team with their certificate.

Provider’s commitment to employment recognised STOCKS Hall Nursing & Care Group has received a certificate from West Lancashire Borough Council for participation in the ‘Let’s talk Employment and Skills Charter’, marking a commitment to support and invest in the region’s employment. The Charter sets out how organisations will work collaboratively to ensure West Lancashire and its surrounding residents, including young people, have access to vital skills, training, apprenticeships and employment opportunities. A key commitment within the Charter is to help ensure skills and training are top priorities. Stocks Hall Nursing & Care Group are therefore

working closely with local colleges, universities and schools, in addition to specialist employment agencies, to help achieve this goal. June Sears-Jones, public relations and marketing manager, said: “At Stocks Hall, we are committed to creating long lasting employment, and training opportunities in West Lancashire. “We are dedicated to the local communities in which we operate, and by signing this Charter it affirms Stocks Hall’s focus to providing local jobs for local people. “We are delighted to be working in partnership with West Lancashire Council, delivering our commitment to support employment and skills initiatives in West Lancashire.”

ORCHARD Care Homes has appointed Lorraine Lee its first director of nursing. A registered nurse for nearly 40 years, she has joined the company to drive nursing initiatives forward and look at recruitment and retention of nursing staff across the group’s 100+ care homes. Lorraine said: “My passion is about developing nurses and I’m excited to be joining such a forward thinking care group as Orchard. “I’ve worked across many care sectors, including children, forensic services, mental health, high dependency units, as well as the elderly care sectors, picking up skills and experience along the way, and it’s here, in this challenging care home environment, that I really feel that I can make a difference.” Lorraine’s previous roles include regional operations director for Barchester, company director at Independent Living Group & Ansel Ltd, hospital director with Care Principles, training manager and clinical manager with Partnerships in Care as well as working in the NHS as a ward sister and staff nurse Paul Mancey, chief executive, added: “We are really pleased that Lorraine has agreed to join us, as she brings such a wealth of knowledge of the sector with her. “There is a lot of work to do

Lorraine Lee and we know Lorraine will need to hit the ground running. We want to drive standards forward, particularly focusing on the skills and development of our nurses, and in making this a rewarding environment in which to attract and retain the best talent.” Lorraine’s first job is to focus on supporting Orchard nursing staff wwith their revalidation process to the Nursing and Midwifery Council, ahead of the compulsory portfolio of evidence date in April. She is then looking at ways to develop and build on the care practitioner leading to nurse associate roles.

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With staff working in a care home environment constantly being tasked to deliver only the highest of standards when it comes to hygiene, Belong Warrington is showing how a successfully-managed laundry system can play a vital part in infection control.

Safety first at leading Warrington care home THE Belong Group is part of CLS Care Services Ltd; one of the largest providers of care homes in the North West, and a recognised market leader in dementia care. Built in the summer of 2014, Belong Warrington is a £9.5 million state-ofthe-art care village, which is not only home to 72 residents, but also boasts 18 independent living apartments. With a bistro, spa, hair salon, events venue and even a gym, there is a whole manner of facilities available to residents and the local community. Organised days out, activities, and parties, give the residents opportunities to socialise and be entertained within the safety and comfort of their own home. No barrier to infection control In contrast to the unreliable equipment endured by many older care facilities, Belong Warrington is able to allow every one of its residents and their families the assurance that comes with a state-of-the-art barrier laundry system – a suite of technologies designed and laid out to completely avoid any risk of bacterial contamination. The main laundry comprises of two Electrolux Professional WB5180H Barrier Washing Machines; each of which sits between the laundry’s pre- and post-wash areas. This ensures that items are loaded from one side of the machine when dirty and unloaded from a separate, clean side, when the cycle has finished – allowing operators to make sure that there is absolutely no chance of recontamination.

Electrolux Professional’s Hygiene Watchdog ensures that any wash program performs to its end before it allows unloading on the clean side for the most robust of hygiene guarantees. Each washing machine also boasts the lightest and largest doors on the market; making it simple to operate. Thanks to a wall which provides a barrier that avoids any potential for dirty laundry to come into contact with clean, the housekeeping staff at Belong Warrington are able to process all residents’ laundry according to a set of Laundry Cycle Management procedures which maximises hygiene. Jo Watson, head housekeeper at Belong Warrington, said: “From the outset, the laundry was specifically designed to avoid cross-contamination. The Barrier system we have in place is central to that, but it can only perform to its full capabilities if staff ensure they follow the specific management process we have in place.” Practice makes perfect Every housekeeper is required to put on their Personal Protective Equipment (PPE) before emptying the collected laundry into the washing machine on the dirty side. Once they have selected the appropriate setting on the washing machine, they will then walk into an area between the dirty and clean rooms, where PPE is removed and hands are cleaned before entering the clean side of the laundry. Once the cycle has finished, the clean linen is emptied into a basket

and taken over to the two T5550 tumble dryers, where the appropriate program is selected and excellent finishing results are guaranteed. With a 550l capacity, each dryer is designed specifically to ensure safe and simple operation thanks to its large door opening, easy-to-use interface, and low noise levels. The final action is for each item to be finished and ironed where required using the Electrolux bed type ironer, before being stored appropriately. For those items of clothing requiring extra attention and precision, the use of an ironing table allows for a neat finish. With the need to ensure each and every item is delivered clean, both from a hygiene and aesthetic perspective, sluice washes are the laundry department’s biggest challenge. Jo added: “When a resident has a soiled item of clothing to be washed, it is put in a red dissolvable bag, which indicates that it is foul and infected. The default wash setting for this is 71°C, but as some clothes are delicate and need to be washed at a lower temperature, it is important that we select the correct programme for delicates so clothes are not returned damaged. “The best thing about the barrier washing machines we have is the ease in which we are able to change the settings to suit our requirements. I can wash a soiled delicate item on a lower temperature, but change the dosing to that of a foul and infected item, and all at the press of a button.”

Delivering high standards Each independent living apartment has one W555H Commercial Washing Machine and one T5130C Single Pocket Dryer to enable residents to do their own washing. However they also have the luxury of sending it for the housekeeping staff to wash, dry, and iron, within the same day. With high demand for its services, simple operation of the laundry equipment is vital – something the staff at Belong Warrington have come to expect having relied on their equipment since it was installed a year ago. Jo added: “The best thing about the equipment is how easy it is to use. Although the technology driving each process is very advanced, the interface is simple as a cycle can be started with the push of just a couple of buttons. Not only that, but the cycles are fast and efficient and the machines are able to take a lot on without breaking down or causing us any issues. “The washing machines are undoubtedly our most vital piece of kit. They are literally running all day, and the vast majority of washes are sluice, yet they still continue to do their job effectively every time. The layout of the laundry certainly helps productivity and cleanliness, but that wouldn’t be possible without the style of the machines, and their placement – which Electrolux helped us to design. “The system we have in place here at our Warrington Village has worked so well that identical systems have already been specified for our next three villages.”

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Home opens its doors to community GREENACRES care home in Meltham, operated by Ideal Carehomes, strengthened its position as a beacon of the local community by hosting a ‘winter warmer’ lunch for older people. Several members of Meltham village were invited to the home and enjoyed a glass of sherry on arrival followed by entertainment and a meal of soup and meat pie. Greenacres holds several events a year for local older people to visit the home, socialise with residents and participate in various activities with the staff and residents at the home. Home manager Paula Mountjoy said: “Since opening in July 2010, Greenacres has made many friends in the community and are very well supported by Meltham Town Council, the Church, Meltham Memories and Meltham Brass Band to name but a few. Our residents thoroughly enjoy meeting new people and hosting events in their home and the ‘winter warmer’ afternoon was a great day for everyone.” As well as the meal, the home provided 50’s and 60’s music from Rick Fry which had residents, staff and guests dancing around the home.

Bentley says goodbye to residents before retiring By Olivia Taylor A GENTLE giant bid a fond farewell to residents at a Sanctuary Care home in Worcester recently, with a final goodbye before his retirement. Pets as Therapy dog Bentley has been visiting the group’s residents for three years, but is hanging up his collar at the ripe old age of seven. The Bernese Mountain dog, who weighs around eight-and-a-halfstone, dropped into Sanctuary Care’s Juniper House Residential Care Home in St John’s with his owner Judith Robson to say goodbye to the residents, many of whom he has made strong bonds with. She said: “It’s been a real pleasure coming to visit the residents, it always warms my heart when I see how much joy they get from Bentley – their faces always light up and he gets just as excited to see them too! “We’ve both built some lovely bonds with people in the home, with both staff and the residents and it is so sad to say goodbye – it’s an end of an era, a very special era. “Bentley is such a special dog and from the very start we knew we had to share him and I’m pleased we did, all the visits have been so worthwhile and we’ve made some very special memories.”

Resident Norah Harris with Bentley. Bentley has proved to be a very popular visitor for residents at the home, which opened last year. One gentleman, who was terrified of dogs, was introduced to Bentley and from that day forward would follow him around throughout his visits, stroking him and asking questions about him.

The home’s deputy manager, Karen Jeffries, added: “Bentley is such a special dog and so many of our residents genuinely really love him. “They look forward to his visits and will all really miss him. He is such a beautiful, gentle dog and we are so grateful to Judith and Pets as Therapy for sharing him with us.”

Council to invest £20m to improve and modernise its care homes STOCKPORT council has agreed to invest around £20m to improve and modernise existing care home provision in the borough. The needs and health of older people in Stockport is a high priority for the Council, and investing in properties operated by Borough Care Limited will help to provide better quality care facilities and services now and for future generations. Borough Care Limited is a charitable organisation and is a leading provider of beds/ services for older people in the Stockport area. Among its properties is a number of care homes that were transferred out of Council control some 20 years ago, which it continues to lease from them. Councillor Keith Holloway, executive member for supporting adults, said: “Stockport Council places a high priority on the needs and health of older people. “Since the creation of Borough Care the world of social care has moved on significantly and the homes originally transferred out of

Council control at the time are now somewhat outdated. “Investing in this programme of improvements, at no cost to the Council tax payer, will help to ensure we can continue to provide suitable care places for older people now and for many years ahead. “Our two organisations will be working hand in hand to ensure that the needs, care and safety of residents remain our top priority.” Chairman of Borough Care, Steven Normansell, added: “With a rising population of older people and the need to plan for increased and more complex personal needs in the future, this £20m investment will deliver a real benefit for the community. “We have been providing care and support in Stockport for over two decades, leading the way, particularly in regard to dementia care services “This venture will now allow us to modernise and provide homes that will give our residents rooms with en-suite facilities and dementia-friendly environments. “By incorporating the latest

Councillor Keith Holloway and Borough Care chairman Steven Normansell. care technology, with new understandings of support for ageing, our homes will help people stay independent for longer and provide the comfort and dignity that is needed in later life.” The programme of work is expected to start in early 2017 and take four to five years to complete, subject to planning permission. Borough Care has informed

staff and families of residents of the future changes and will be working closely with them during every stage of the process. This programme of capital investment will be funded through prudential borrowing and at no cost to Council Tax payers. All proposals will now be subject to relevant statutory approvals including planning.

New Gradus Maxima bathroom range CONTRACT interiors specialist Gradus has formed a new partnership with leading Italian manufacturer Ponte Giulio to launch a new range of Specialist Bathroom Products. The Maxima range is a collection of Specialist Bathroom Products developed to offer modern, stylish solutions for accessible bathrooms with safety and comfort at the forefront of their design. Products featured in the range include safety grab rails and adjustable support arms, shower & bath seating, shower rails and a selection of bathroom accessories. The products are available in a diverse colour range to ensure that visual contrast can be achieved in most bathroom environments. All 13 colour options have been measured for LRVs (light reflectance value) to ensure a 30 point difference can easily be achieved to help partially sighted people identify special features. Products within the Maxima range feature galvanised steel cores, non-slip vinyl coating that is warm-to-touch and stainless steel fixings to avoid rusting and corrosion. Maxima products are treated with BioCote technology, offering antimicrobial

protection that can reduce the level of bacteria by up to 99% and help prevent the spread of germs. Gradus provides free consultation and practical recommendations for facilities, offering a single point of contact for a range of products, including wall protection, carpets, barrier matting and flooring accessories. Enquiries: Call 01625 428922 or visit www.gradusworld.com

A number of rooms at Manorcroft Care Home in Dewsbury have been transformed thanks to the efforts of a team of volunteers from the Yorkshire Building Society. Staff from three local branches – Dewsbury, Brighouse and Slaithwaite – provided pots of paint and got stuck in to decorating three lounges at the home, which provides care for around 40 residents One of the residents’ relatives, George Heeley, also came in to paint the ceilings. Yorkshire Building Society allows every colleague up to 31 hours’ paid leave a year to help out a good cause or charity of their choice.

Worcester home begins major transformation

The new barbers’ shop at Simonsfield Care Home.

Home brings the high street to its residents

A RUNCORN care home has turned its halls into a high street as part of refurbishments – giving residents an outdoors experience indoors. A cinema, bar, hair salon, tea room and new lounge have all been opened at Simonsfield Care Home. Four new bedrooms have also been installed as part of the refurbishment work. Manager Debbie Smith said: “The refurbishment work was carried out to benefit all our residents, to give them the experience of going down the high street from the comfort of

the care home. “We’ve had really good feedback from visitors and family members, saying there are more areas for everyone to enjoy and how it feels like an outing when going to the cinema room. “The changes also have an added benefit for our residents with dementia, as they recognise the traditional barbers’ pole and get comfort from enjoying a cup of tea in the familiar surroundings of the tea room.”

A SIX-figure refurbishment programme which is set to help transform the lives of residents at a Worcester care home has begun. The first phase of the £100,000 project at Northwick Grange has been completed and will eventually see a whole redesign of the bedrooms and an overhaul of the bathrooms – adding new en-suite facilities, wetrooms and improved disabled access for residents. The redesign of the Clarendon Care Group owned facility’s bedrooms will also give improved light and living space. The refurbishment of the independently run home is being carried out in two stages, with the final phase of the overhaul set to begin shortly. Manager Kelly Gatfield said: “We are thrilled that the refurbishment programme is now well underway. “It’s a major investment, but when completed many of our rooms will be equipped with modern, first-class facilities that will really help our residents to live and relax in comfort. “Many of our residents are in the early stages of dementia, but our new-look bedrooms and bathrooms will enable them to live more independently, which will in turn give their families peace of mind that their

Carer Joel Watson, resident Bernie Robb and Northwick Grange manager Kelly Gatfield. every need is being taken care of.” The refurbishment is the latest in a line of good news for the Worcester care home which specialises in caring for residents with dementia. Last February it was awarded the prestigious Worcestershire Dementia Standard for the second year running by Worcestershire County Council.

CARINGNEWS

A senior manager for a service provider has revealed how starting out as a nurse in the industry can lead to a successful career path – using her own career as evidence. Caring UK reports.

Managing a successful career in care AILEEN Waton, Bupa area manager for two years, is responsible for leading a team of care home managers across nine facilities in Glasgow and ensuring each one delivers the highest possible standard of customer care for residents and their relatives. Aileen, who started at Bupa’s Fullarton care home in Irvine as a staff nurse, quickly progressed through the ranks to become an area manager in less than 10 years and is now encouraging others to pursue a similar career path. After completing a nursing degree at the University of the West of Scotland, Aileen joined Fullarton in 2006, and her commitment to ensuring residents had the best quality of life was quickly recognised. This continuous dedication to the residents and determination to go above and beyond to provide the highest level of care possible soon led to her being offered the job of unit manager. From there, Aileen climbed the career ladder, working in a variety of roles across a number of Bupa care homes, including as clinical services manager and home manager, before being promoted to her current position in 2013. Aileen says she thinks working for care homes in the private sector can

often lead to a more rewarding career than the far more travelled path of entering the NHS straight from University. She said: “I began my career at the age of 21, when I had just left University and the support I was given in terms of development was fantastic. “Progressing through Bupa to the position of area manager has been very gratifying and I think that starting out as a staff nurse has given me a valuable insight into how important that role is. “I really enjoyed my time as a staff nurse and being able to care for and build relationships with the residents was an incredibly rewarding first job. “The rapport and connection between them and our staff is definitely one of the perks of the job and there is a real sense of community within Bupa. “The training that is on offer is also phenomenal and Bupa’s focus on developing management and leadership skills is second to none. I even received funding to undertake a year-long training course at Stirling University.” Aileen would now like to see other nurses enjoying the career progression Bupa has given her and is encouraging them to follow a similar course.

Bupa area manager Aileen Waton. She added: “I can honestly say that one of the main reasons I am where I am today is because of the incredible progression opportunities and constant encouragement that Bupa offers. “Bupa are always looking for new talent to join our business, and I would definitely recommend it as I truly believe that the company is highly invested in its employees

and the opportunities on offer are unrivalled across the care and nursing sector. “I never thought that in just 10 short years, I would go from being a staff nurse to managing nine care homes, all of which are currently functioning at a very high level, but it just goes to show that with the right help and support, this type of career success is entirely possible.”

Company Insight feature WITH ever more regulation, care providers are under increasing pressure to manage their policies and compliance evidence accurately and effectively. Quality Compliance Systems (QCS) provides the UK’s leading quality assurance and compliance management system for care providers. Everything you need in one place

With the QCS system you can access, customise and download 2,500+ pages of policies, procedures and guidance, all personalised to your organisation. Saves time

All documents are fully customisable and accessible from any web-enabled device in Word and PDF format, and are also provided in hard copies in high quality manuals. You can even upload your own documents to make the system even more comprehensive and personalised! Peace of mind

We’ll tell you when a policy is changed and send you updated printed versions for your hard copy manuals. First class support

Companies included in this month’s Company Insight feature includes: Care Control Systems • LNT Group – CoolCare • Danﬂoor UK • FISC Healthcare • Snappy Tags

Company Insight feature sponsored by www.ukqcs.co.uk

The powerful QCS compliance management software is backed up by superb customer service. You can experience the system for yourself in a 24 hour no obligation free trial and if you purchase the system our friendly customer service team will talk you through everything so you know exactly what the system can do for you. Call us now on 0333 405 33 33.

Snappy Tags – the one click solution for labelling clothes for care homes WITH over 13 million items of clothing being washed every week in UK care homes, it’s no wonder residents’ clothing gets mislaid and lost. Whether it’s a name label which has fallen off leaving the garment unidentifiable, or the writing from the permanent marker used has faded leaving the name unreadable. Across the UK, busy care home staff spend over 6,000 hours a week rummaging through lost property and residents’ rooms to find mislaid clothing. That’s time that could be devoted to what your team does best, caring for your residents. Furthermore, if you ask a relative of someone in a care home if they have any concerns, fairly soon they will tell you that they find it distressing to see their loved one in the wrong clothes. Lost, unnamed, and incorrectly labelled clothing is the second most common complaint with families of residents about their relative’s care home. A recent survey conducted by Electrolux Professional of 160 care homes, found that 69 per cent of respondents see the loss or damage of clothing as being a highly important

concern to the resident’s families. Surely then, finding a simple, cost-effective and time saving solution is something that care home management, staff and residents’ families would all welcome. Step forward Snappy Tags! Increasingly care homes have seen the benefit of using Snappy Tags to label their residents’ clothing. Snappy Tags are discreet and resemble small buttons, making them comfortable and unobtrusive to the wearer. Names are permanently laser etched into the tag, ensuring that they will never fade, even in multiple harsh industrial laundry conditions Snappy Tags are simply snapped onto the garment seam or laundry label using the Snappy Tag applicator – and although they will not fall off in the laundry process, they can be easily removed using the applicator and reapplied to a new item of clothing. Snappy Tags can be etched with either the resident’s name or the care home room number, so depending on whether the resident has long term needs, or if they’re staying for a short period of respite, the tag works equally well.

Snappy Tags Spring offer – during the month of March, Snappy Tags are offering 10 per cent off all orders over £100 (excluding postage). Call 0844 5611994 or email hello@sayitpersonally.co.uk quoting SPRING16. Offer ends March 31, 2016.

Deriving excellence from care

THE LNT Group, and the name Lawrence Tomlinson, have a long standing reputation of excellence in the care sector. With Ideal Carehomes delivering quality care to residents across England, and LNT Care Developments offering superb turn-of-key care home designs, LNT’s name is long associated with unrivalled care home expertise. Lesser known as a member of the LNT Group is LNT Software, the company behind the popular CoolCare care home management software. Whilst often seen as the younger sibling of other businesses within the Group, CoolCare’s roots go to the very origins of Lawrence Tomlinson’s involvement in the care sector. It is core to his vision of innovative products which assist the provision of quality care through increased efficiency. Lawrence’s entrepreneurial endeavours in the care industry are well documented. As a young man in the 80’s whilst helping his own parents with running their home, he saw how technological advances in software programming would revolutionise the industry. Sitting in his bedroom, on his Amstrad 8256, he designed a simple piece of software to make the bookkeeping of the home easier to manage for his parents. By age 23, Lawrence had bought his parent’s care home – and two others

- and was operating three homes simultaneously whilst holding down a full-time job. Sorting invoicing at lunch and doing staff hours after work, whilst finding the time to spend with his residents, the efficiency he gained from his own software design was crucial to the effective operation of the homes. By 1998, Lawrence’s care home business had grown dramatically and through the help of his software, Lawrence had maximised efficiency in the home to ensure his senior team’s time was spent with residents Realising the benefits this software would offer other providers, he founded LNT Software and expanded his programming team to roll-out the CoolCare technology nationwide. Now, almost 20 years on, LNT Software’s programme, CoolCare, is a leading care home management programme. With the next version of CoolCare tantalising close to completion, the LNT Software team are adopting Lawrence’s methodology of utilising knowledge gained from their sister company, Ideal Carehomes, to understand how their software can develop further to assist care workers spend even more time with residents and let the back-office run itself. Combining this with the latest technological advancements, CoolCare continue to show they are at the forefront of LNT’s sector leading brand.

Deriving excellence from care

Economix – a flooring solution where design and performance meet danfloor, leading manufacturer and supplier of healthcare carpets, offer practical and stylish flooring solution for all healthcare environments from Care Homes to Mental Health Facilities. ECONOMIX is not only aesthetically pleasing but is designed to be practical with impressive performance features including; Maedical i-Link, our anti-microbial coating, a soil and stain resistant yarn and an impervious membrane Combining these features with the latest trend colours ensures this range provides a flooring solution that is fit for the demands of the healthcare sector whilst also facilitating the creation of stunning interior design schemes. In addition the range also offers excellent environmental credentials including a BRE rating of either A or A+ depending upon application. The ECONYL solution dyed nylon yarn that goes into the manufacturing of ECONOMIX is made from postconsumer waste, including items like abandoned fishing nets, making the range 100% sustainable and fully recyclable, whilst helping to reduce the amount of waste materials in the ocean.

The ECONYL yarn is also certified to British Standard classification 33 “Heavy Commercial Use” enabling it to withstand high volumes of foot and wheeled traffic and intensive commercial cleaning. At danfloor we are so confident in the long term performance and durability of the ECONOMIX range that we are offering a wear warranty of up to 15 years, giving you peace of mind that it will provide long-lasting superior performance. Since its launch the range has been specified by a number of Care Groups including BUPA and Signature Senior Living. Marketing manager Catherine Helliker said: “This product is so versatile thanks to its performance features and tonal design. It’s ideal for dementia and mental health settings as well as hospitals and care groups. “The fact that the product is 100 per cent sustainable and fully recyclable is also important and makes this product attractive to those who are looking for a BRE Certified product.” For more information about ECONOMIX or any of our other carpet ranges, visit www.danfloor.co.uk or call 0333 014 31 32.

Latest technology provides improved evidence for home SPRING House Residential Home, Peter Tavy, Devon are trialling a new technology solution to help evidence good care. By utilising existing Tablet computers and QR Code labels (which are like bar codes), the home has been able to record when care staff have been in a specific location, at a specific time. Vanessa Crawford, manager of Spring House, said: “We have many residents that need support on a regular basis. “This can include sleep monitoring or reposition charts, or we may need care staff to complete key tasks such as bedroom checks “Until now the staff have recorded

that these tasks have been done, but we had no evidence that the staff member entered the residents room to complete that task. “By placing a label with a QR code in the resident’s room, the only way for the care staff to record this information is to scan the code. When the code is scanned the system logs the staff members name, the resident details, the task in question and the exact time.” The new feature is part of the Care Control Care Management System Matt Luckham, managing director of Care Control Systems, added: “Spring House have always been supportive at trying out new ideas. This feature seemed a logical step in ensuring that the evidence care homes have to gather is robust. “The feedback has been incredibly positive and we will look to including this update in our March release.” Find out more at www.carecontrolsystems.co.uk

Medication made much easier with Care Control THIS was the unanimous feedback from the care staff of a Devon home who have been testing a new medication module. The senior staff at Spring House Residential Home have been using the new electronic medication system throughout February. Forecast to be released in March 2016, this system has been designed by the care home to ensure safe administration and management of medication. Carol Mulford, senior care manager at Spring House, said: “Medication has always been a massive challenge for us, as it is for every residential and

nursing home. “By using the iPad to help administer the medication I already feel much more assured that we are administering the correct medication at the correct time. “As it guarantees that a response must be entered it is now impossible to miss a signature on our MAR sheet,” Care Control Medication is part of the Care Control System and is being released as a free upgrade during March to all of the existing Care Control users. Find out more at www.carecontrolsystems.co.uk

CareHomeLife is adding stratospheric value to the social care sector in 2016 HONOURING our loved ones with dignity is at the heart of FISC Healthcare’s brand CareHomeLife. The brand has been developed to partner with care homes in particular and to work alongside them to help not only exceed care standards but also improve the culture and staff retention in the organisations. Eddy Fishwick, MD of FISC Healthcare strongly believes the care industry must change the way it currently works. “CareHomeLife breaks down barriers and forms partnerships with care home owners and managers to overcome the challenges being faced on a daily basis when running a home. “Our purpose is to honour our loved ones with the dignity they so rightly deserve and to facilitate continuous improvement in the homes. Being fit for purpose is a must for care providers, whilst it is a choice to become the best that you can possibly be, we aim to help care homes make that choice. “We are pursuing what I believe to be the right outcome for care homes and their residents, strong leadership, a positive culture, exceptional standards of care and above all a place that residents can call home, not just any home, but their home. It should be a given rite of passage. Partnering is key, working alongside the team in house is paramount to on-going success, on-going development in quality and our ultimate aim of driving care standards to a level where we can be proud as a nation, proud to see our loved ones living the quality of life we expect from our providers.” CareHomeLife recently hosted a complimentary seminar on the Isle of Man inviting local owners and managers to the Palace Hotel in Douglas. The theme of the day majored on leadership, with thought

provoking presentations focusing on the most important assets to any care home, their employees and the residents. Delegate feedback has been exceptionally positive, many discussing the refreshing change from product led sales conferences. Andrew, manager of a leading care home on the island, said: “I thought it was informative, very well organised and I liked the way that even though this was organised by a private company, there was no urgency to push products. “I really enjoyed the day listening to the speakers and there are definitely some aspects of the seminar which I will be sharing with my team. I look forward to the next one!” Continuing to add real value to the sector is something CareHomeLife is passionate about. Making a difference to the way a home is run is about so much more than supplying goods. Product knowledge and training, leadership and management guidance and introducing efficiencies determines a much more positive outlook for staff retention and maximising occupancy. “Having worked within the industry for 40 years we have seen personally the changes that have occurred, and in many cases they haven’t been for the good of the residents; we are concerned that unless positive moves are made imminently within the sector, families and their loved ones will continue to suffer. “Our vision as a company is to use our ideas and processes within the structures of the homes and work alongside management and employees to create an environment where we would be pleased and proud to place our family members in the knowledge that they will be comfortable and happy. “As our involvement with our

Partnering with you to provide solutions that continually improve culture, style and elegance in care homes, to exceed care standards, improve staff retention and maximise occupancy

Eddy Fishwick – MD of FISC Healthcare customers continues, the shift from perceived negativity to an environment where positivity and happiness prevails is key to our growth alongside the industry. “Dignity in Care may be a simple phrase but to achieve it will take hard work, the correct decisions and a buy in from the industry seeing an understanding that by working with us to achieve our long term aims of comfort, dignity and respect we will see the sector as a whole beginning to make themselves proud once more.” Throughout 2016 CareHomeLife will be holding seminars in England and Wales with a similar focus to the Isle of Man. Eddy and his team are looking forward to hearing about your challenges, hopes and concerns for the future. It will be an opportunity to

not only gain insight into how other care homes have overcome barriers in their own organisations but also to listen to inspirational stories of teamwork and successful change management. Proud to partner with Caring UK, CareHomeLife will be present at every Caring UK event this year and would be delighted to welcome you to their stand. Eddy will also be speaking about his vision of honouring our loved ones with dignity. The CareHomeLife team look forward to seeing you. If you would like to express your interest in one of our forthcoming seminars, please register and we will contact you in due course to confirm the schedule. Either call one of our team on 01772 425310 or visit www.fischealthcare.co.uk

32 SPONSORED BY

Care home enjoys a taste of success A PAISLEY care home has become the latest Renfrewshire business to be presented with a prestigious Eat Safe Award for food safety. Bupa’s Braemount facility was awarded the merit through the Eat Safe scheme, which is run by national agency Food Standards Scotland and recognises excellence in food hygiene and food safety management across the country. Awards are only allocated when a business has achieved consistently high food hygiene and training standards beyond those required by law. Consumers can therefore be assured that the food served in premises with the coveted Eat Safe seal of approval is prepared with the utmost care. Kate McConville, home manager, said: “Our staff are extremely committed to meet residents’ nutritional needs and maintain a high standard of food hygiene and we are thrilled that all our efforts have now been recognised with an Eat Safe Award.” Councillor Eddie Devine, convener of Renfrewshire Council’s Environment Policy Board, added: “Renfrewshire Council is delighted to be able to make this award to Bupa’s Braemount care home. “It comes following a number of consistently high inspections of the establishment carried out by council food enforcement officers. “Food hygiene and safety are key issues for food-related businesses such as care homes and the Eat Safe award allows them to show

Councillor Eddie Devine and Frank Donnelly, chef manager at Bupa’s Braemount care home. their customers that they are operating to a very high standard indeed.” Eligible establishments are assessed for the Eat Safe Award as part of scheduled food hygiene inspections carried out by councils. Since the Eat Safe scheme launched in Scotland in 2005, 11 Renfrewshire businesses and other organisations have received the award.

www.requiredsystems.com

Care group celebrates 25 years SOMERSET Care has celebrated its 25th birthday. Following the decision from Somerset County Council to outsource their residential and community care services, Somerset Care formed as an organisation on January 14, 1991. Since then the group has considerably grown in size, expanding to deliver services in other counties. In this time Somerset Care has not only expanded in geography but also in its skill set, by offering training as part of its services after launching Acacia Training and Development in 2004. More recent developments include the joint venture with McCarthy & Stone, called ‘YourLife’, which was set up in July 2010 and manages the assisted living developments they build, which includes 2,772 apartments and 2,497 homeowners. Somerset Care celebrated with a tea party at its central office in Taunton, which combined celebrations with the announcement of non-executive director Heather Strawbridge OBE being named on the Queen’s New Year honours list.

Karen joins RMBI as care operations director KAREN Salley has joined the RMBI in her new role as care operations director, taking over from Kevin Harris, who is now development director at the charity. Karen has gained more than 30 years of experience from various senior positions in the healthcare

sector. She was previously head of operations for Leonard Cheshire Disability and prior to this she worked in GP practice management as well as in senior clinical management in the NHS. In her new role Karen aims to ensure all residents receive the best standard of care.

The new CQC Essential Standards – call now to arrange your free trial ALL our Policy/ Procedures have been brought into line with the new 2014 Legislation and to make it even easier to demonstrate compliance we have developed a module that shows you how to meet each of the five new categories. Enquiries: To find out more call 01236 782477 visit www.requiredsystems.com or email peter@requiredsystems.com

Mayflower Court has been praised as one of the best new care homes for older people in the prestigious Pinders Healthcare Design Awards. Judges visited the Anchor care home on Westwood Road to present the team with a trophy recognising their achievement as finalists in the prestigious national design awards and a £500 cheque for their chosen charity, Contact the Elderly. Nikki Toomer, customer relations manager at Mayflower Court, said: “It’s been a real honour to host the judges today. We’re over the moon to be a finalist in such highly regardednational awards, and so pleased we could support Contact the Elderly in the process.”

SPONSORED BY

Residents celebrate Dignity Action Day

Resident Harry Hutchinson plants a Bramley apple tree at The Gables.

National Bramley apple week recognised at Teesside home BRAMLEY apple week was celebrated at Middlesbrough care home The Gables. Resident and keen gardener Harry Hutchinson, 88, planted a Bramley apple tree in the home’s garden to mark the occasion. The national event has seen cooks, restaurants, care homes and schools around the country celebrating the classic apple variety. Bramley enthusiasts are sharing their favourite recipes on social

media, using the hashtags #BramleyAppleWeek and #LoveBramley. Chris Churchill, home manager at The Gables, said: “Harry is such an enthusiastic gardener we wanted to help him celebrate national Bramley apple week by planting a tree in our recently renovated garden. “We hope the tree will bear fruit before long and maybe next year we will be making apple pies and crumble.”

Campaign highlights the importance of nutritious eating By Dominic Musgrave CHEFS from all Sunrise Senior Living communities and Gracewell Healthcare homes are prepping their kitchens and inviting guests to enjoy fantastic food ahead of the care providers’ campaign to celebrate fine food and highlight the importance of nutritious food for older people. The Taste of Sunrise and Gracewell campaigns taking place during the week of March 14 to 20 – ahead of Nutrition and Hydration Week – will see every one of their care homes opening its doors to hold culinary events for friends, family and neighbours. Every home will have something different going on, with chefs choosing the culinary creations guests will be treated to. As well as enjoying the homecooked meals served by Sunrise and Gracewell’s chefs, guests will also be able to pick up a recipe book published especially for the campaign so they can recreate a taste of Sunrise and Gracewell at home. The special events will allow people to meet the chefs and learn that dining at Sunrise and Gracewell homes is about so much more than

just keeping people fed – it’s about cooking tasty and appealing food that’s nutritious and meets individual dietary needs, too. Guests will also be able to sample and find out more about the new crockery that has been specifically rolled out in all the homes to boost the ease of food and drink consumption for residents living with dementia and arthritis. Amanda Scott, managing director of Sunrise UK, said: “The Taste of Sunrise and Gracewell campaigns give us the opportunity to recognise the important work of our chefs in ensuring our residents enjoy the highest quality of care. “We care for people with a range of conditions, and it’s of the utmost importance that every single resident receives exceptional food which meets their individual needs. “Taste of Sunrise and Gracewell will be an excellent way of showing everyone how we do this at our homes every day. This is a long way from the traditional image of food in the care sector, and we’re looking forward to welcoming everyone to their local Sunrise or Gracewell home to sample the delicious home-cooked food on offer.”

RESIDENTS at a Stockton care home have put their creativity to the test in support of Dignity Action Day – a pioneering campaign aimed at inspiring communities. To celebrate the occasion, Wellburn House Care Centre carried out a number of activities to promote dignity and compassion towards vulnerable people, including those involved in health and social care. Dignity Action Day is an annual event that aims to ensure people in care are treated as individuals, are given choice, control and a sense of purpose in their daily activities and are provided with stimulating activities. Residents at the Fairfield-based care home, which is operated by Akari Care, created a decorative mural featuring a tree and leaves detailing what dignity means to them, as part of the home’s activities. Jill Appleby, home manager at Wellburn House Care Centre, said:

“It is vitally important that everyone is aware of, and shows the utmost respect to, vulnerable people, regardless of age. It was great to get everyone at the home involved in celebrating the day and the residents have produced a fantastic piece of art. “Dignity Action Day is an excellent initiative and one we are proud to support and help spread the word throughout our local community. “Health and social care professionals do a magnificent job all year round and it is nice to be celebrated and raise awareness in this way.” Dame Joan Bakewell, ambassador of the campaign, added: “Dignity Action Day highlights a more respectful way of behaving towards vulnerable people. “The very old and the very young clearly need our respect, but it wouldn’t do any harm to spread the dignity message across the population then we can all benefit.”

Mayor joins in with fundraiser FELIXSTOWE Town Mayor, Councillor Doreen Savage, joined in the fun at a fundraising coffee morning at Caring Homes’ Cotman House and Lodge in aid of the British Heart Foundation. The event raised £237 for the BHF’s Wear It. Beat It campaign. Staff at the home dressed in red and donated to the cause, while a

raffle and photo booth added to the occasion. Cakes included a heart-shaped chocolate cake and cupcakes with heart decorations. Leanne Greeves, home manager, said: “We are pleased to support the British Heart Foundation and delighted that the Mayor was able to stay the whole morning to help our fundraising efforts.”

Tenants enjoy the Chinese themed lunchtime buffet.

Tenants mark Chinese New Year with a themed feast TENANTS at Watling Court in Gravesend celebrated the start of the Year of the Fire Monkey with a Chinese themed lunchtime buffet. They got together in the communal dining room to celebrate the turn of the Chinese calendar and tuck into a themed feast. While they discussed the traditions associated with Chinese New Year and worked out which Chinese zodiac animal they were, the tenants also tucked into a tasting menu of culinary delights, prepared by the on-site catering team. Excited to try something different, the tenants were treated to a full

banquet, which included varieties of noodles, rice, spare ribs, chicken wings, prawn crackers, spring rolls and dumplings. Helen Goulding, scheme manager at Watling Court, said: “The tenants were really looking forward to their Chinese themed lunch to celebrate the Year of the Monkey. For some of them it gave them the chance to try some things they hadn’t eaten before, which they found particularly enjoyable. “The staff also managed to sit and eat lunch in the communal dining room with the tenants, which they are not always able to do.”

Designing a caring environment

Home saved from closure Page 43

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North American firm buys care home

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New owners for Sheffield care home By Olivia Taylor

SPECIALIST care property consultant HPC has announced its latest deal in the care home sector. Target Healthcare REIT Limited and its subsidiaries (the Group), the only UK listed specialist investor in care homes, has completed the acquisition of a care home in Sheffield. Tapton Court is a 69-bed facility which was built in the 1990s and closed in 2014, and will be substantially redesigned and refurbished. The bedrooms will be enlarged and reduced in number to 46 and large en-suite bathrooms with wetroom showers added, additional public space will be created resulting in several lounges/dining space and a new conservatory, and the addition of a balcony affording outdoor access. The refurbishment work is expected to be completed by September.

The overall price for the acquisition and subsequent renovation of the home is £3.9million including costs. Upon completion, the care home will be leased to Care Concern Group for a period of 35 years and the transaction represents a net initial yield in excess of seven per cent The rent payable under the lease is subject to an annual uplift in line with the retail prices index subject to a cap and collar. This will be the third home which Care Concern operates in the Group’s portfolio, along with Mossvale Care Home in Glasgow and The Ashton in Hinckley, Leicestershire. This transaction will see the overall funds invested by the Group in high quality care home assets rise to in excess of £165million. Kenneth MacKenzie, managing partner of Target Advisers LLP, said: “When the renovations and refur-

An aerial image of Tapton Court. bishments are complete this home will represent a very high quality asset which fits in well with our overall portfolio and will be an excellent example of investing in existing care home assets to deliver appropri-

ate future proof assets of the right physical standards for the benefit of the sector. The Group is working on a number of further transactions and we hope to conclude more deals in the coming months.”

Designing a caring environment By Andrew Long AS developers of quality care facilities, we are often heard talking of “purpose-built”, “modern” or “luxurious” surroundings, but what does this actually matter to residents? Is it just aesthetics and modern expectations dictating a superior finish? Clearly, there are decorative advantages to having a newly built home. Care homes are well used facilities and if not maintained can quickly start to look tatty in places. This is, however, true whether you are talking about a new home or a recently refurbished renovation. The element that really distinguishes a purpose-built care facility is the level of consideration that goes into the design process. There is a lot of research which outlines different areas of home design which make a difference to the lives of the residents who will live there. This research is ever evolving, so the newer the home and the more specialised the developer, the better designed the home will be to meet the future needs of its residents. The aim of good care home design should be to give your residents confidence when navigating the home, minimising the impact of disabilities and protecting dignity, all of which ultimately will maximise their

independence. Take for example the use of lighting. Research shows that older people require approximately three times the amount of light to see than younger people do. While the obvious answer might seem to be to put more lights on or use brighter bulbs, unfortunately it is not that easy. Not only do older people require more light, they are often more sensitive to glare and struggle with changing light levels. By just increasing the light intensity in one room, you may end up creating other issues for them with more glare from shiny objects and residents struggling with the transition to different rooms or corridors. There is a lot of science that goes into getting lux levels in homes correct to aid the visually impaired and those suffering from dementia. This is far harder to achieve in a retro-fit than it is as part of the integral design of a home. In a purpose-built facility, you can effectively use a combination of techniques to enhance the results for your residents. Even how the care home is plotted on the land to allow for the maximum natural light source within the home can have a massive impact on the final result. Combined with choice of light fittings, position and mapping of light

Andrew Long sources throughout the home, you ensure that lux levels are balanced in a way that aids vision for your residents, helping their navigation round the home and their day-today activity. The overall effect is impressively airy with a true natural light quality. It is well known that daylight is

beneficial for humans and this doesn’t stop just because you reach old age. In some ways, it is even more important, especially for those with dementia who can have difficulties with the diurnal cycle. Having dedicated day spaces which offer unobstructed views onto gardens and external landscapes helps with the regulation of residents’ body clock. It is important to note that this does not mean just having windows but ensuring the windows are tall, going to ground level where possible and appropriate, to make sure that as much light as possible is let in and residents can benefit from this even when seated. Beyond the optical benefits, having easily accessible external views provides mental stimulation for residents enabling them to peoplewatch and take advantage of the outside scenes. We even make an effort to choose all our sites in a way that allows us to align the home’s aspects with a pleasing view, whether that be sports fields, a race course or a local school. This is just a tiny exemplar of the difference that designing an environment for the purpose of care has to the experience of the residents who will eventually live there. These small differences all have an impact on the capabilities and their

Woodboro Residential Care Home in Clacton-on-Sea.

Home saved from closure WOODBORO Residential Care Home in Clacton-on-Sea, Essex has been acquired by local care provider Alliance Care Homes, which is part of Alliance Care Group, and operates several homes and domiciliary care agencies across the country. The purchase ensures the future for the workforce and saves the home from closure after being placed in to receivership in August 2015. For Alliance Care the acquisition represents a strategic move to complement their existing domiciliary home care business that will allow them to also offer a residential service, respite and reablement services

to their established customer base. Specialist healthcare business agents DC Care were instructed by receiver Tim Dolder, of Opus Restructuring LLP, to find a suitable purchaser, and all efforts were made to sell the home as operational. The sale of the care home was managed by Andy Sandel and Clare Jones. on the instructions of Opus Restructuring LLP. Clare said: â&#x20AC;&#x153;It was very satisfying to find a purchaser for the home that intends keeping it open and investing in the business and employees, we wish Alliance Care Group all the best for the future.â&#x20AC;?

Grovewood Residential Home in Birkenhead.

North American firm buys home GROVEWOOD Residential Home, a 32-bed care home in Birkenhead, has been sold to a first time buyer through local specialist property advisor Christie & Co. The home, which was established in 1986, is registered for 32 service users. Having attracted interest from a number of parties, the sale was agreed to first time buyers from North America and was sold with its existing management structure in place. Gary Yeardley, associate director in Christie & Co’s Manchester office, who handled the sale, said: “At their own admission, our clients were overdue retirement. It is always very rewarding to assist a well-earned retirement sale and equally as rewarding to assist first time buyers

taking their first steps into the sector. “There is currently a strong appetite for care and rest home facilities in the region. “We are seeing an increase in enquiries from existing operators, as well as those who are new to the sector, and we expect this level of demand to continue.” Craig Dickson, of Christie Finance, who arranged funding on behalf of the buyers, added: “We were delighted to secure highly competitive funding terms for our clients. “Supported by a keen lender, as well as the existing management team, we are sure that the new owners will help take the business forward and maintain the excellent reputation the care home has in the local community.”

An artist’s impression of Rosewood Court in Dunstable.

New luxury care home creates over 50 jobs A NEW, luxury care home in Dunstable will create more than 50 new jobs for local people when it opens shortly Rosewood Court will provide stateof-the-art care for 66 older people in luxurious en-suite accommodation The home will open following the completion of an extensive induction and training programme for the staff team. It will be run by Only Care Ltd – a family owned business established in 2007. Amit Dhamecha, director of Only Care Ltd, said: “I am really keen to promote care as a positive career choice and hope to see the people who come to work at Rosewood Court progress within their careers by providing great care to the people who will live with us.”

The new staff team will be led by regional operations manager Chris Ashton and home manager Lisa Strevens, who are both extremely excited to be involved with the home from the very beginning. She said: “It is really exciting to set up and manage a new home with responsibility for recruiting a full team of new staff. “Chris, Only Care Ltd and I are incredibly passionate about care and I am certain we will find the right people to make Rosewood Court a home from home for the people who live with us and also a key part of the local community.” The new, purpose built home has been designed and built by LNT Construction and the actual construction of the home has also created around 60 jobs.

Three’s the magic number for home support company THREE appears to be the lucky number of DK Home Support, a Gateshead-based company which provides home support and domiciliary care across the North East of England. DK Home Support, which is celebrating three successful years in business, has trebled in size each year and expects to continue growing at a rapid rate. The company, co- founded by Dawn Turnbull and Kelly McGillan, was initially based at Kelly’s home address, but moved into an office at the Regus centre on Gateshead Business Park in 2012. In doing so, the company joined the growing number of SMEs across the UK who are turning to flexible and managed workspace in a bid to minimise costs, embrace agility, and focus on the core purpose of their business – leaving someone else to take care of running the office. Kelly said: “The work we do is vital – people’s wellbeing is at stake – so anything that can take the day to day business of running an office out of our hands and allow us to concentrate on looking after our customers is very much welcome. “This set-up means professional staff are on hand to quickly and

professionally answer and forward our calls, or offer our visiting clients a friendly greeting and cup of tea. The support they provide is so invaluable that we’ve come to view them as an extension of our own staff.” Since moving into their first office, the company has taken on four additional employees to help manage their team of carers so the ability to acquire extra office space quickly and easily has been a real advantage. Kelly added: “We’ve moved offices several times as we’ve taken on more people and each time it was no hassle. “Because we’re not tied into a fixed, long term lease, we’re able to react quickly when things change and move into larger, fully-equipped space with relative ease, without wasting any time on setting up IT or phone lines as it’s all done for us. “We’ve worked hard to establish a strong reputation, but our referrals come to us purely through word of mouth and I don’t think we, or anyone, could have predicted just how quickly the company would grow. “Flexible workspace has proven to be real benefit for a small but growing company like ours – we wouldn’t have been able to expand without it.”

Strong Life Care Ltd MD Harpreet Banwait and David Ingleson, healthcare relationship director at Lloyds Bank.

Operator creates four new jobs with home acquisition YORKSHIRE care home operator Strong Life Care has created four new jobs after completing the acquisition of Earls Lodge Care Home in Wakefield with the support of a seven-figure loan from Lloyds Bank Commercial Banking. Established in 2010, Strong Life Care provides specialist residential care for the elderly and those suffering with dementia in Yorkshire and the East Midlands. Its care homes in Newark and Barnsley offer tailored support for residents and the chance to continue personal hobbies and pastimes such as gardening and cooking in an inclusive community environment. The new facility offers specialist dementia and nursing units with en-suite bedrooms and has landscaped gardens, a dementia café and activities room and has the capacity to accommodate up to 50 residents.

Harpreet Banwait, managing director of Strong Life Care, said: “The country has a growing elderly population, and access to quality care is becoming more and more important. “The purchase of Earls Lodge gives us the opportunity to offer our services to residents in West Yorkshire. Our long-term vision is to establish a national reputation for our brand, and in the next five years we’d like to provide up to 500 more beds to private and publicly funded residents.” Strong Life Care currently employs 140 members of staff across the three homes and has created four new roles at its newest property. Further employment opportunities are set to be created as the business looks to partner with local schools and colleges to offer apprenticeships roles to support the next generation of carers.

Charnwood House Nursing Home in Gloucester has been sold by specialist healthcare agents DC Care to local providers Wooton Rise Nursing Home Ltd for an undisclosed amount. Southern region business appraiser, Andy Sandel, said: “November and December 2015 were extremely busy for us with both sales completing and new instructions coming on-line. With more businesses set to complete around March and April, and plenty of others in the pipe-line, 2016 is looking very encouraging. The sale of Charnwood House was not without its problems, but we managed to overcome all of the issues and the process took just under seven months from start to finish.”

CARINGNEWS

Residents from Abbey Wood Lodge care home in Ormskirk with staff from their local McDonald’s restaurant.

Eateries join with friendship group TWO Ormskirk eateries have joined with a West Lancashire pensioner’s friendship group to help combat loneliness in older people. Athena Healthcare group, who run Abbey Wood Lodge care home in Ormskirk, has recently launched the friendship group to help bring older people together. Gaye Clark, head of Athena Healthcare, said: “This is exactly what we are looking for, businesses who help us in our mission for older people to age well in the community. “Through initiatives such as this elderly people will feel less isolated and lonely.”

Two Abbey Wood residents Audrey and Claire also helped behind the tills at McDonald’s after deputy manager Ben Choice invited them behind the scenes. Lesley Malone, from Abbey Wood Lodge, said: “The two women had a great time, chatting to customers and other staff. “They really enjoyed their time at McDonald’s and talked about the difference between modern food and what they used to eat when they were younger. “We’re now looking at how McDonald’s can partner with the friendship group further.”

CARING PRODUCT NEWS

Badgemaster throws down the lower price challenge

Jangro launches catalogue to meet industry demand JANGRO, the largest network of janitorial supply companies in the UK, has launched a catalogue specifically for the healthcare sector following ever-increasing industry demand for its products. Suitable for all healthcare related environments including hospitals, hospices, care homes, dentists, rehabilitation facilities and assisted living accommodation, the huge range covers: n Protective wear and patient care. n Laundry care. n Housekeeping. n Beds and mobility equipment. n Washroom equipment. n Medical supplies and equipment. n Assisted dining care and kitchen hygiene. Available to anyone responsible for purchasing products and equipment in the healthcare sector, the catalogue is free, and becoming a Jangro customer has a host of benefits.

With free online solutions to help clients manage staff training, company budgets and all important health and safety legislation requirements, as well as complementary downloads for essential wall charts. There are 42 Jangro distributors across the UK and Ireland, and the group’s buying power means that customers get the benefits of fantastic prices and a great local service. Joanne Gilliard, operations director, said: “We are delighted to be launching our new healthcare catalogue, which has national coverage and contains everything needed to ensure smooth running of a wide variety of facilities. “We have been supplying quality products into this industry for many years and we have now brought all our prestigious offering, along with additional essential items, all together in one place.”

Provider bucks trend with its ambitious development plans THE Runwood Group has a portfolio of 67 care homes across England and Northern Ireland. Established in Essex over 25 years ago the group has grown both organically (new builds; refurbishments and extensions) and by acquisition. Some acquisitions have been from county and local council authorities requiring a commitment to investment and improvement. In these unquestionably difficult times affecting the care sector, where some groups are closing homes and restructuring, Runwood is continuing with its ambitious development programme. In Northern Ireland, all but two of eight Runwood homes have been new builds. A ninth home, in Glengormley, Belfast is due to open in September 2016. It is a new build with 76 bedrooms. Eight homes acquired from the Warwickshire County Council a couple of years ago is another example. A newly built 63 bed home, Park View, in Warwick opened its doors recently and very quickly enjoyed full resident occupancy. In the heart

of Shakespeare country at Stratfordon-Avon will be the re-birth of Lower Meadow, a 69-bed home due to open in May. Caldwell Grange in Nuneaton is a new build 76-bed home due to open in August, and early in 2017 the Studley, Warwickshire home known as Four Acres will be a 65-bed new build home. These are all state-of-the-art modern homes with excellent facilities. Other new build homes are in the planning. CEO Gordon Sanders said highclass facilities are important but not more important than the quality of care practiced within.

LEADING international supplier of name badges, Badgemaster, is citing technological advances as the reason behind its new, lower prices. For over 24 years the company has placed keen emphasis on investing in the most up to date manufacturing and order processing systems which coupled with consistent volume growth, has always enabled economies to be passed on to customers. “We’re now in a position to complete even the shortest runs extremely cost-effectively,” said managing director John Bancroft MBE. “So we’ve overhauled our price list to make lower quantities of badges accessible at the same discounted rate previously reserved for higher volumes and are able to offer further significant savings for larger users-and the product quality is better than ever.” John believes competitors will be hard pushed to match Badgemaster’s combination of product quality and pricing and invites buyers to check out their current deal against his company’s offer. He added: “Every order is backed by our best price guarantee, and we never compromise on quality. “We are confident of providing the best value and the best service in the

marketplace, because we’ve invested in the resources which support competitive pricing long term.” As an example John points to Badgemaster’s most recent innovation designed to improve efficiency for the benefit of customers – a unique online reordering facility either custom made via the Badgemaster website. He said: “We’ve saved both time and cost by removing the need for operator input as well as the possibility of supplier generated spelling errors, as all text is entered by the customer and downloaded directly to our computerised systems. “It all contributes to low operating costs, low prices and faster service even for customers wanting just one badge.”

Award-winning show makes London return AWARD winning Health+Care will be returning to Excel London on June 29 and 30. As the largest national integrated care conference, Health+Care enables health and social care professionals to forge new partnerships and productive ways of working in challenging times. A dynamic, hard-hitting programme delivered by the highest calibre of speakers will once again showcase the latest innovations and expert advice to help the thousands of health and care professionals attending, tackle the mounting pressure within their organisations. With four shows in one, it is the only event to bring NHS, care providers, public health and local authorities together representing the largest annual gathering of commissioners, providers and their suppliers in one place. The care sector has faced an unfathomable cut to spending, budgets are being slashed and struggling businesses are now on the brink of collapse. Health+Care will act as a safe haven for care businesses to collect vital information and will act

Care home trainer Kay Daglish at East Anglia Care Homes in Wymondham is celebrating a New Year win thanks to Shackletons. Kay is the lucky winner of an Apple iWatch following a competition she entered at the Shackletons exhibition stand during the Care and Dementia Show. Thanks to Shackletons Kay will now be able to receive and respond to notifications and track her activities in an instant

as the best networking opportunity this year, allowing you to share valuable insight you couldn’t find anywhere else. Combine important talks by industry experts and political leaders with interactive and informative workshops and come away with more information and tools to help you overcome the massive changes to the care sector as well as the crippling budget cuts to your organisation. With more funding cuts looming, find out what you and your business should expect in the coming months at Health+Care. Caring UK has partnered with Health+Care for the fourth year to ensure all qualifying readers receive a complimentary pass to attend the event. Claim your complimentary pass while they are still available: www.healthpluscare.co.uk/caringuk

CARINGINDUSTRY NEWS

New report highlights need for medicines training in homes A NEW report from the Patients Association called ‘Survey of medicines related care of residents with dysphagia in care homes’ has found as many as 50 per cent of residents are affected by swallowing difficulties (dysphagia), which can make tablets difficult or even impossible to swallow. Despite the number of people affected by swallowing problems in care homes, only 10 per cent of the homes surveyed had a specific protocol to guide staff in administering medication to people with dysphagia and only 20 per cent had arranged training in this area. The report is based on a recent survey of 30 care homes which found that on a daily basis, staff are crushing tablets and mixing them with food to make medication easier to swallow Altering medication (not designed to be crushed) increases the likelihood of side effects, may reduce the effectiveness of the drug and subsequently compromises residents’ safety. Yet staff had limited awareness of the impact of tampering with medication in this way. Katherine Murphy, chief executive of the Patients Association, said: ‘The survey found that swallowing difficulties were a significant issue, who often struggle to take medication in the form of tablets. “They may chew the tablets or attempt to swallow them whole, leading to choking or coughing fits. “A resident’s ability to swallow should be assessed on admission and observed on a regular basis, as the ability to swallow may deteriorate. “Of particular concern are older residents and those with dementia who ‘suffer in silence’, unable to communicate and unable to swallow their much

Girbau adds energy and water saving Smart Load technology to HS Series washers

needed medicines. “There was evidence of good practice being adopted in some of the care homes surveyed but this also highlighted the need to raise the profile of people with swallowing difficulties through better training for staff so they are able to provide more effective care to the substantial numbers of people in care homes who are affected in this way.” Enquiries: The report can be downloaded at http://www.patients-association.org.uk/ wp-content/uploads/2016/01/rosemont-dysphagia-report-final.pdf

GIRBAU’S new Smart Load technology on its latest HS Series washer extractors offers care and nursing home laundries even greater savings in energy, water and detergent use. Smart Load automatically adjusts water consumption and chemical dosing in accordance with load weight, fabric and chosen wash program to save energy, water and detergent without users needing to do anything. Machine capacities range from 9kg for the HS6008 model up to 122kg on the giant HS-6110.

The most popular models for care and nursing home laundries are the HS-6008, HS-6013, HS6017 and HS-6023. HS Series washers can spin at speeds of up to 1,000rpm to create water extraction forces of up to 400G. Depending on the fabrics being cleaned, this means residual moisture after washing can be less than 50%, which in turn means faster drying and further energy savings. Enquiries: For more information visit www.girbau.co.uk

Claim VAT back on your home even if you are not VAT registered

IT is true, care providers can reclaim VAT worth about £3,000 per bed for any residents who stayed in your home between 1993 and 2002 paid for by the local authority. You don’t have to be VAT registered to make a claim. We can usually find the information required with minimal disruption to your business. How is this possible? Well in 2002 a care provider called Kingscrest challenged the view held by HMRC and won. There is no cost to you unless we are successful. Typical claims: 50 beds – £240,000; 40 beds – £170,000; 287 beds – £1.25m. And the best part is that you get the money in your bank account before you pay us. Don’t forget the tax repayment is free of tax – it is extra profit.

Enquiries: Call 01233 640985 and ask for Howard to find out more.

Simple solutions

Maintain control and independence with personal care PERSONAL care plans could help elderly and/or disabled people return to, or stay in their own home without relying on a carer for support, if used for assistive technology. For many, help is only needed to go to the toilet, to either help them get on and off, or to clean them. Changing a conventional WC for a wash and dry toilet or toilet lift would spare them the perceived indignity of having a stranger help them toilet, and give them the freedom and independence to ‘go’ when they need to, safely and with a consistent,

high standard of cleanliness afterwards. And, according to a new online care cost calculator, it would use significantly less money than paying for carer support – even for as little as an hour a day for a year. The calculator indicates that to have an hour of care support every day for just a year would cost on average £4,200. By comparison, a Clos-o-Mat Palma Vita wash and dry toilet or Aerolet toilet lift each cost approximately £2,800. Enquiries: Visit www.clos-o-mat.com

SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems. The new WACMAT® adheres strongly to this tradition. With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur. Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple... The WACMAT® will then be clean and odourfree, ready to perform time and time again. Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone. Enquiries: Telephone 0800 074 3749.

Beaucare’s Beauwash™ range

BEAUWASH is an efficient, cost effective and eco-friendly laundry cleaning products range, specifically formulated with healthcare establishments in mind. It is cleverly designed to provide superb cleaning performance at lower temperatures, shorter wash cycles and kill bacteria at just 30°C, providing a more sustainable laundry cleaning process in terms of overall running costs and for the environment. Available in powder or liquid form: 10kg tubs, 5lt, 10lt or 20lt liquid containers. When combining

the laundry liquid with automated dosing systems, it creates one of the most efficient laundry solutions available on the market today. Beaucare also offers advice on the most efficient way to run all healthcare laundry needs and provides expert fitting and maintenance of automatic dosing systems by its own service engineers. Enquiries: Call 01423 878899, email sales@beaucare.com or visit www.beaucare.com

Thousands expected at Show THE Manchester Cleaning Show at Event City on April 6 and 7 is a launch event for 2016 and follows the same exhibition and free conference format of its parent Cleaning Show held in London every two years. The reception to the new, northern spin-off has been remarkable, with over 1,000 people registered to attend with months to go, including over 100 residential homes, care homes and healthcare facilities represented. Exhibitors will include major brands such as Karcher, antislip specialists Bonasystems, major northern contract cleaner Floorbrite, Vax, Nilfisk-Advance, Sebo, Prochem, and Unger. There will be a huge range of products on display and many discounts for those looking to purchase products and equipment for their cleaning and hygiene needs. Seminars include: n Opening keynote: The cleaning

industry – a European perspective. n Skills and circular economy – committing to and reusing up-cycled resources. n Pest management – what every cleaning contractor should know. n Cleaning in the healthcare sector. n Attendance Monitoring – using technology to manage a cleaning workforce. n Illegal workers in the cleaning industry – solutions for employers. n Lack of regulation for domestic cleaners – problems and solutions. nHealth and safety in the cleaning industry. www.cleaningshow.co.uk/manchester

Armstrong equipment keeps things clean for Clitheroe care home THE Abbeyfield Care Home , which has been running for some 23 years, is set in the heart of the Ribble Valley at Low Moor in Clitheroe, on the southern edge of the Forest of Bowland – an area of outstanding natural beauty. It has 41 single, en-suite rooms including a dedicated dementia unit catering for 11 residents. It offers respite and convalescent accommodation as well as long term care and the excellent facilities of the home are also available to non-residents on a day care basis. All the laundry generated by the home is done on site. In 2014 Armstrong Commercial Laundry Systems supplied three new machines to the home – an Amazon 14kg washer extractor and two Huebsch 14kg capacity tumble dryers. The laundry is run by Clare with three dedicated laundry assistants. Apart from meeting all CQC national standards, Abbeyfield has an excellent local reputation and aims to provide the highest standard of care for residents. Enquiries: Call 01635 263410 or visit www.armstronglaundry.com

JAMtastic result for care home A REGIONAL manager at a housing and care provider has smashed her target of raising £600 to replace a home’s beloved greenhouse after it was destroyed last year. Jenny Gardner, who works for Blackwood, raised £1,000 for Broom Court in Stirling by selling jars of jam – the ingredients for which she handforaged herself. The money raised will allow the facility to rebuild a fully accessible greenhouse with plants and space for vegetables to grow, after the previous one was damaged beyond repair by gale force winds. The tenants took great pride in completing their previous greenhouse duties and are already excited at the prospect of once again being able to experience the daily enjoyment and sense of achievement that the work brings. Jenny said: “The greenhouse was such a fantastic addition to Broom Court as it kept the tenants busy and allowed them to grow their own nutritious vegetables. “When it was destroyed and I saw how devastated everyone was, I knew I wanted to raise money to fund a new one, and what better way than by selling delicious homemade jam.” The jam proved an instant hit and went down a treat with Blackwood employees across the regions, with blackcurrant, rhubarb and strawberry

Jenny Gardner flavours proving the most popular, with more than 350 jars sold in just a few months. The ingredients used to produce the preserves were mainly handforaged in the countryside by Jenny, or donated by her local Freecycle Network which she then mixed together for the final result. Jenny added: “I didn’t expect the jam to get as much attention as it did but people absolutely loved it and now, thanks to everyone who bought a jar, I have managed to go above and beyond for the tenants at Broom House Court.” The Royal Star & Garter Homes’ new chief executive Andy Cole took up his position with the charity, which cares for disabled veterans, at the start of January. Andy has an established charity background, having held the post of director of corporate affairs at Leonard Cheshire Disability. Prior to that, he led national baby charity Bliss for eight years, for which he received an OBE in 2014. Having steered both of these charities through challenging times for the sector, campaigning and innovating to improve people’s lives, Andy is well placed to implement the changes that lie ahead for the charity in its centennial year and beyond, including the development of a new, purpose-built home in High Wycombe.