Caring UK March 2017 by Script Media

March 2017

no.244 • £4.75 incorporating

The Number One magazine for the care sector

Conference dates and speakers revealed

Animal magic for residents in care homes By Dominic Musgrave

THE chief executive of Shropshire’s leading not-for-profit provider has welcomed a call for more residential homes to implement a pet policy to make the transition into care an easier process for older people. David Coull from Coverage Care says he supports the campaign by the charity Blue Cross for all care homes for elderly people to have a specific pet policy. Blue Cross’ research found that 40 per cent of UK care homes claim to be ‘pet friendly’ but, in practice, this often isn’t clear or consistent. The charity is recommending that care homes have clear criteria on where they stand regarding residents keeping their pets and the responsibility of residents living with their pet in the home. Coverage Care runs 14 residential and nursing homes across Shropshire in Telford, Shrewsbury, Oswestry, Wellington, Whitchurch, Bridgnorth, Bishops Castle, Newport and Market Drayton, mainly caring for older people. At Briarfields in Shrewsbury, the home has two resident cats Kirby and Leia who share the building with residents. Manager Denise Morris said: “We have had Cats Protection visit the home for some time which the residents really enjoyed so we

thought we would have our own pets. “The two girls have settled in very well and are real characters.” At Bridgnorth’s Innage Grange when resident Marjorie moved in she brought her cat Stacey with her, as did Mel with her dog Rosie. At Farcroft in Wellington, resident Edna arrived with her two budgies Billy and Bobby that she cares for. David said a transparent policy would make moving into care easier for people who don’t want to part with their pets. He added: “Moving into care is a life-changing decision and it can be stressful so anything that can allow it to be a smooth transition should be welcomed. “It would make it easier for people to choose the best place for them to live if every care home had a clearly stated policy. “We are happy to accept pets in our homes under most circumstances and work with potential residents so, wherever possible, they can bring their animals with them and they know what we expect from them in terms of their responsibilities as pet owners and neighbours. “We value the difference that keeping their pet with them makes to the lives of our residents.” Coverage Care Services is run on a not-for-profit basis.

Roy Hudd and Nichola McAuliffe will star in the stage production of the BAFTAnominated Waiting for God, which will begin a 12-week UK tour on April 20. All the favourite characters from the original primetime BBC series from the 1990s are reimagined for 2017, facing the challenges that come with growing old disgracefully in the era of the silver surfer at Bayview Retirement Home.

THE line-up of speakers has been revealed for Caring UK’s first conferences of the year in Bournemouth, Newcastle and Blackpool in May. The Leaders in Care: Raising the Standards events take place at Marsham Court Hotel, Bournemouth on May 10 and Newcastle Racecourse and Herons Reach Hotel, Blackpool on May 17 and 18 respectively. Speakers already confirmed include Care England chief executive Martin Green OBE, National Care Association chairman Nadra Ahmed OBE and independent social care consultant John Kennedy. Delegates will also hear from representatives from the CQC, Skills for Care, Stirling University, Zenith Lawyers LLP, the Orders of St John Care Trust and Oxford University, apetito and OOMPH! An exhibition showcasing the latest products, advice and technology for a care home will run alongside all of the conferences. Further events are planned to take place on July 5 at York Racecourse, and on October 4 and 5 at the Riviera International Centre, Torquay and Bristol Zoo respectively. Details of the conferences can be found on pages 15 and 16, and of the first Caring UK awards on page 30.

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Residents’ history project uncovers Hartlepool’s past By Dominic Musgrave TABLET computers are helping elderly residents in Hartlepool explore their pasts and the history of the town. Queens Meadow Care Home has been working with Equal Arts to teach the residents to use the handheld devices to carry out the research project. A £10,000 grant from the Big Lottery Fund helped the care home buy the tablet computers and pay for lessons. Two residents participating in the project are Pauline Buttery, 76, and Brian Williams, 77. They have been using the devices to research legendary Hartlepool dance hall, the Queen’s Rink. Converted into a full-time dance hall in 1940, it was popular for almost three decades before it closed in 1968 and eventually demolished in 1972.

Resident Pauline Buttery has been using tablet computers and smartphones as part of a research project. with the residents, said: The residents have also “We’ve been experimenting been looking into their with different arts and writing personal history and have apps, Skype, photography begun creating a map of apps, digital collage and loads places where residents and more creative activities. lived and worked in the “More recently, we’ve been Hartlepool area. mapping people’s lives in Paul Murray, a digital media Hartlepool. artist who has been working

“Using the internet, we’ve been able to research where everyone grew up and explore different archives. “We are now pulling this research together and aiming to make a film or audio recordings of some of the places and stories we uncover.” Julie Armstrong, home manager, added: “Since receiving the grant from the Big Lottery Fund last year, the residents have been getting to grips with the tablet computers. “The intuitive, easy to use technology has allowed the residents – some of whom have never used a computer – to access a world of information online. “They have all thoroughly enjoyed researching the history of the area and their own personal history – a project that is ongoing. “We are looking forward to seeing what else they might find.”

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Residents are given a glimpse of the future By Olivia Taylor

Home administrator Katherine Bingham and presenter Andy Kershaw.

The One Show film at care home

RESIDENTS and staff at Maria Mallaband Care Group’s Troutbeck Care Home, Ilkley were visited by a film crew from The One Show recently. Jimi Hendrix fans will know that before Troutbeck became a luxury care home, it was the Troutbeck Hotel, home of the Gyro Club, a popular music venue. Nearly 50 years ago Jimi was booked to play, but the concert was shut down by the local Police due to overcrowding. Andy Kershaw, broadcaster and presenter, put an appeal out in the

Ilkley Gazette and on social media before Christmas, asking for any concert goers, police or organisers to get in touch. Katherine Bingham, home administrator, saw the appeal and contacted Andy and offered to allow the filming to happen within Troutbeck. Unfortunately for the crew the old ballroom area is now residents’ bedrooms, but five of the concert goers were able to reminisce where the event took place and what it was like with over 700 people crammed into the small space.

RESIDENTS at a Skelmersdale care home were given a glimpse of the future recently as they tried out virtual reality for the first time. A staff member at Birch Green Care Home brought her virtual reality glasses for residents to use as part of a special activity. So far, Springhill Care Group has introduced an industry leading ‘telehealth’ system to allow residents to communicate with friends, family or healthcare professions who cannot be with them over the internet. Then a recent change saw the group introduce a new digital system to manage resident medication administration practices, initially at two of its homes. Moving away from a paper-based system offered the chance to increase efficiency and reduce the risk of administrative errors. With the success of the virtual reality glasses activity, which saw residents spend time experiencing an underwater scene with plenty of colourful fish and plant life, Birch Green is now planning to make the activity a regular part of its lifestyle programme. It is expected Springhill’s other homes in Accrington and Bristol will follow suit. Phillippa McGrath, general manager at Birch Green Care Home, said: “The

A resident at Birch Green using the virtual glasses. residents were totally amazed with the experience, commenting that they really felt like they were in the underwater scene and having a lot of fun. Activities form a core part of life at Birch Green as we help residents to continue their hobbies and interests while under our roof, and it made sense to try this technology as it grows in popularity. “We’ve never been afraid to embrace new technology and the opportunities it brings, and we can see a real benefit from virtual reality, helping residents experience new environments or perhaps trigger memories from their childhood. “It has been a very beneficial activity and we’re looking forward to trying it again and sharing our experiences with colleagues.”

CARINGNEWS

New retirement village to potentially ban smoking

World famous singer-songwriter Joss Stone wowed residents and staff from Southern Healthcare by treating them to an impromptu concert at their care home at Sefton Hall, Dawlish, playing songs that brought happy memories flooding back to many of the residents. Joss is currently in the middle of her Total World Tour – aiming to play a concert in every country of the planet.

CASTLE Retirement Living’s new flagship retirement village development, Castle View Windsor, will be prioritising health and wellbeing by potentially banning smoking as well as introducing a number of other health initiatives. The operator is in consultation with those who have already reserved apartments off plan over a complete ban on smoking in all community facilities and individual apartments when it opens in Autumn 2018. Once complete, the retirement village in the heart of Windsor will provide 58 apartments for the over 55s, together with an additional 72-bed care home and extensive communal facilities including a rooftop lounge, coffee shop and restaurant. While such schemes have already been trialled at retirement developments in Australia, it’s a concept that Robin Hughes, managing director of Castle Retirement Living, is keen to try to introduce in the UK, along with further health initiatives to promote health and wellbeing at the new development. He said: “I think it’s time that the impact of second-hand smoke in a community environment like Castle View Windsor is really considered with some fresh thinking. “As most residents will have

generous balconies to their apartments, along with universal access to roof terraces, we do not really want these areas to be used by any smokers or guests, potentially impacting on the general amenity of the village with passive smoke. “To date, 50 per cent of the first phase of apartments have already been reserved off plan and all these residents have confirmed they are non-smokers. It is only right we shape the day-to-day management of our new development in consultation with our residents, by exploring their views further, along with the legal position.” Banning smoking in individual apartments bought by residents, as well as in all common areas, would be new territory for the evolving

retirement village sector – while reducing fire risk and the need to redecorate and refresh smoke infused accommodation as frequently were also factors in Castle Retirement Living’s decision to explore a no smoking policy. The company intends to have a clear legal position as to whether a ‘no smoking’ restriction is legal and enforceable before its second phase of apartments is released in June. Other living well initiatives at Castle View Windsor will include membership to Windsor Lawn Tennis Club for residents. The new Windsor retirement village is also planning to host regular health and wellbeing events for residents such as Pilates, Yoga and ‘Living with’ health sessions.

CARINGNEWS

Geoff Lucas, Chris Rochelle, Krissi Rochelle and Jonathan Breese.

Home opens pop-up cafe

A CHURCH Stretton care home has opened its new pop-up café providing an extra special afternoon tea for its residents. Morris Care’s Stretton Hall Nursing Home invited residents to enjoy a classic afternoon tea, styled on the famous, quintessential dining experience of the Ritz. Staff took on new roles as they provided a welcoming front of house service and dining experience with Geoff Lucas taking on the role of butler and social life coordinator Krissi Rochelle a teas maid. Both were styled in 50s attire for added authenticity. The pop-up cafe will be providing afternoon tea for its residents on three Thursdays of each month. Director of Morris Care, Timothy Morris, officially opened the first Stretton Hall pop-up cafe, which has been named ‘Poppie’s Cafe’ in memory of a resident.

The initiative was created by Krissi, who has been a social life co-ordinator at the home for nearly two years. She wanted to organise a new activity that all residents could enjoy and get involved with, while helping them maintain independence and participate in activities within the relaxing environment of their home. Home manager, Jonathan Breese, said: “When Krissi suggested the pop-up café I knew it was a great idea as it encourages residents to move around different parts of the home and hopefully make new friendships along the way. “These types of activity are important for the social wellbeing of our residents and we are confident that this one will continue our success.” Vintage singer Sarah Raymond entertained residents with her inspiring renditions of classics from the 50s era.

CARINGNEWS

Workers commended for excellence By Dominic Musgrave

CARE workers from Oxfordshire, Wiltshire, Gloucestershire and Lincolnshire have been recognised for their outstanding achievements and quality of care at a special awards ceremony held by The Orders of St John Care Trust at Cheltenham Park Hotel in Gloucestershire. Nominated for their dedication, commitment and continually going above and beyond the call of duty, the employees received their awards from Don Wood, CBE (OSJCT’s chairman of trustees) and Richard Fitzalan Howard (trustee and president of the British Association of the Sovereign Order of Malta). In addition to the Chairman’s Commendation Awards, the Earl of Gainsborough Award for Quality was awarded to three of OSJCT’s Oxfordshire extra care housing schemes – The Paddocks in Miltonunder-Wychwood, Fernleigh in Witney and Oxlip House in Bury St Edmunds. These awards recognise excellence in care delivery as measured by achieving all three of the Trust’s Care & Quality Accreditations (Care, Medicines Management, and Infection Prevention & Control), in addition to gaining an ‘Excellent’ rating in their internal audit, all within a 12-month period. The John Monckton Memorial Prize was also presented to Lake House in Banbury for finding the most innovative way to engage others in

Award winners celebrate their achievements at a special ceremony at Cheltenham Park Hotel in Gloucestershire. to connect their personal experiences works extremely hard throughout the developing life stories. Lake House’s with other residents; using string year delivering and maintaining the theme was “Talking About the best standard of care to our residents. World”; the team used a world map to to link themselves to the places they have travelled to and enjoyed “This special Trust awards hold reminiscence sessions with the spending their time. ceremony is the perfect occasion residents, which helped trigger fond The project has resulted in a much for us to shine the spotlight on our memories. greater appreciation of the lives of very own stars and recognise those The home also held a festival residents and a strengthening of the colleagues who have really stood out with traditional food and clothing relationships between colleagues during the last 12 months. from all over the world to celebrate and residents based on shared “It is great to be able to celebrate the diversity among residents and experiences. the exceptional commitment and colleagues alike. Dan Hayes, chief executive, said commend their hard work at such an “Every single one of our employees important and prestigious event.” These activities enabled residents

CARINGNEWS

Training is underway for Marathon hopeful Mark A CARE home’s head chef with a passion for improving the lives of older people is preparing to face his first marathon to raise money for Barchester’s Charitable Foundation. Mark Roberts, who works at Chacombe Park near Banbury, will be the first person to run the London Marathon in support of Barchester’s Charitable Foundation, a charity that helps older people and other adults living with a disability in England, Scotland and Wales by giving charitable grants. Mark said it was working in a care home that made him want to run in support of this cause. “Making elderly people’s lives more comfortable and happy is what we come to work for,” added Mark. “I’m delighted to be able to do more to help older and disabled people by raising money for the Foundation. I’m aiming to raise around £3,000.” He is training every day in order to prepare his body for the 26-mile race, and has been looking to colleagues and residents for moral support. One resident, David Humphrey, is a former runner who ran many different distances including the Boston marathon in 1975. Mark added: “David has given me some really good training advice; some old-school and some new. He has been telling me to hop up and down steps, which trust me kills the legs, and to run shorter distances but

Mark Roberts at a faster pace – all good advice. “David is looking forward to hearing my story after I have completed the marathon. He said if he was younger he’d be running with me.” The London Marathon takes place on April 23.

CARINGNEWS

Sensory garden to benefit residents

Bobby Barnes at Barnes Lodge in Tonbridge, West Kent.

Former chairman visits new home named in his honour THE Abbeyfield Kent Society Trustee, Bobby Barnes, who chaired the Society for 17 years, visited the charity’s new care home named in his honour, Barnes Lodge. With the new 101-bedroom care home now open for business, Bobby took a trip to view the care home which was named after him, for shaping the organisation and his pivotal role in making The Abbeyfield Kent Society the largest independent Abbeyfield in the world. “We started viewing the plans for what is now Barnes Lodge many years ago,” Bobby said. “It was a big project but we could see it was a good way forward for the Society, there were struggles over the years of course but I’m pleased to say we never questioned whether we could do it. “When I was asked if my name could be used for the new home, I

was overwhelmed by the honour that was being given to me. Now that I have visited Barnes Lodge, I am totally astounded by the sumptuousness of it – the bedrooms are vibrant and spacious, the lounges and dining rooms are elegant and friendly and the gardens are a pleasure. “I am so delighted that The Abbeyfield Kent Society are to offer residential care of such a high standard in West Kent. “All of those involved in creating Barnes Lodge are to be applauded for their efforts and for their outstanding achievements in creating superlative facilities.” Comprising 101 en-suite bedrooms, Barnes Lodge provides residential care for older people with a variety of care needs within modern, spacious and homely accommodation.

BURNSIDE Care Home in Borrowmuirhills is promoting the mental and spiritual wellbeing of residents with a special new sensory garden. The home, run by Silverline Care, wanted to create areas in their garden that all of it 57 residents, with varying abilities and needs, could utilise and enjoy. Burnside has created a special herb garden which involves touch, taste and smell, to stimulate residents and give them a space to enjoy. Plants including rosemary, curry, thyme and lemon balm, among others, allow residents to have a special outdoor space with clean, fresh air, which can have a positive impact on certain medical conditions and their symptoms, including dementia and mental health conditions. Emma Sinclair, enablement co-ordinator at Burnside Care Home, has written a paper titled ‘A Breath of Fresh Air’ which combines her research on the health benefits of outdoor spaces and creating sensory areas at the home as a way of making it more accessible and purposeful for residents, staff and visitors. The paper highlights the benefits that fresh air and ‘green’ pass times has on people and how it is beneficial to a person’s mental health. Being outdoors increases the amount of serotonin, the happy hormone, in the brain. Green pass times are also good

for generating energy, improving concentration and increasing motivation, as well as helping people to stay physically active. Emma said: “This research supports my belief that fresh air is the best medicine we can all have. It supports in helping to improve symptoms of various medical issues such as dementia, infections and mental health, among others.” There will also be a sight and sound area, where residents can plant bulbs, seeds and plants themselves and choose the features they would like to see and hear in the garden. They also have the option of going to the garden centre to select and buy the goods themselves. Local joiner James Davie made and donated some raised beds to plant the herb garden, meaning it is accessible to all residents including those who use wheelchairs. Emma added: “After speaking with residents it became clear that they valued the outdoor space and the garden at the home, and if they could choose, they told us they would want to spend more money on plants and other outdoor features. “This, combined with my research led to the sensory garden being created. It is a unique and exciting project which we hope many residents will benefit from and get involved with, especially those who live with certain medical conditions.”

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Residents help with research

RESIDENTS and colleagues at Latham Lodge care home in Purbrook, Portsmouth, have been helping with medical research into antibiotic resistance by having their noses and throats swabbed. Half of the 37 elderly residents and five colleagues at the care home volunteered to assist in the research, which is a joint venture between NHS Solent and the University of Southampton. The study will help medical understanding of the germs and bacteria in the upper airways which can cause serious infections such as sepsis and meningitis, among others. It is hoped that this knowledge will determine new treatment and prevention.  Sylvia Morse-Carter, home manager, said: “An NHS research nurse, Sharon Simpson, asked for volunteer care homes and we were delighted to take part in supporting this important project. “Antibiotics are so valuable in fighting infections and finding out more about their resistance is vital work. Everyone was very positive about their involvement. “The swabs were taken very quickly and the procedure was totally painless, even though the nose one was very tickly.”

Steps operators can take to combat impact of the National Living Wage CARE homes are facing a ‘fight for survival’ following the introduction of the National Living Wage, according to care home specialist Caresolve. The company has carried out analysis showing the likely impact on an average operator’s profits based on the phasing in of increases in the NLW during the period 2016-21. The Chancellor’s Autumn Statement in November confirmed that the NLW will increase to £7.50 per hour from April. Previous announcements have put in place a target of £9 per hour by April 2020. The analysis has factored in a corresponding increase of average weekly fees of two, three and four per cent, each April in line with the increases in NLW. It assumed an occupancy level of 95 per cent throughout and that similar NLW increases will continue beyond April 2020. Caresolve’s findings showed that an increase in weekly fees of two per cent per annum will result in profits plummeting to 70 per cent of current levels by 2021. Even an increase of three per cent will be insufficient to maintain profits

at the current level beyond 2019. Richard Shore, Caresolve’s finance director who heads up Caresolve Financial, said: “Our analysis reveals the potentially devastating impact the National Living Wage will have on care homes across the UK. “The sector is already under immense pressures, but the NLW is probably the single biggest issue keeping both large and small care home operators awake at night. Many care homes are literally facing a fight for survival. “Unless they take urgent steps, there is no question we will be hearing about hundreds, perhaps thousands of homes, closing due to the financial stresses caused by the NLW.” Caresolve has put together a 10-point guide to help operators address the impact of the NLW on their homes: n Understand and control your cost base. n Look at the dependency calculation for each resident based on specific nursing / care inputs, and prepare appropriate calculations for the cost of care for each. n Look at the profitability of your service provision.

“Our analysis reveals the potentially devastating impact the National Living Wage will have on care homes across the UK.”

Richard Shore n Consider changing your service provision, e.g. is there an unmet demand in your area that could command higher fees/better occupancy rate? n Ensure key staff are aware of the true regulatory position of the business at any point in time. n Ensure that the business is underpinned by strong regulatory compliance. n Review all suppliers and supplier contracts. n Ensure recruitment and HR procedures are robust and the right people are in the right positions. n Ensure you retain good staff to avoid unnecessary cost and disruption. n Benchmark your business against your competitors.

CARINGNEWS

Jo appointed Trust’s new care and quality director

Staff at a Garforth-based care home are welcoming hungry guests to their dinner table as they prepare to treat local elderly residents to a free lunch. As part of a pledge to support those in the community who feel alone or are struggling, Meridian Healthcare’s Augustus Court is offering a nutritious, home cooked meal to members of the community this winter. Invitations will be extended to mature Garforth residents, as well as their families, to provide companionship and a hot meal during the Spring.

ONE of the UK’s largest not-for-profit care home providers has appointed a new care and quality director to join its executive team. With over 30 years’ experience working in the healthcare sector within both the NHS and voluntary sector, Jo Blackburn has successfully developed and implemented plans aimed at influencing organisational strategy and promoting partnership working across the statutory and voluntary sector as part of end of life care, working with the clinical commissioning group in Warwickshire and Coventry. In addition, she has led on the creation and growth of a practice development team as a director with Help The Hospices. Prior to starting with OSJCT, Jo’s most recent role was as chief executive and company secretary for a hospice that provided in-patient, community and hospital services. As part of this role, she provided strategic leadership and operational management of the hospice. In her new position with OSJCT, Jo will be responsible for developing and implementing strategies for care services, education and dementia

Jo Blackburn that are aligned to the current Trust strategy and its future aspirations. Commenting on her new role, Jo said: “I’m very excited to start this new chapter of my career with OSJCT – one of the country’s very best notfor-profit care providers. “I know the role will prove challenging, but I’m confident that my past roles and experiences within the healthcare sector will help me thrive in developing and operating a comprehensive quality improvement programme across the Trust.”

OAKDALE Care Group, a newly formed business backed by LNT’s Turn of Key “Plus” package has appointed a new manager for its first care home, Kingfisher Court at Sutton-in-Ashfield. Paul Quirk is an experienced care, hospitality and services manager with several awards, and has previously worked with Avery Healthcare and Sunrise Senior Living. “I am delighted and excited to be working with this new innovative and growing care group,” he said. “Commissioning a new home is the aspiration of many care home managers so I am looking forward to assembling my new team and opening Kingfisher Court at Easter.” Kingfisher Court is a new luxury care home that will provide residential and dementia care

services for the elderly. Oakdale will have a strong care service, accommodation and lifestyle offer backed by an inclusive price promise that means services normally charged extra by other care homes such as hairdressing, chiropody, newspapers, activities and trips out are fully included in Kingfisher Court’s fees. Commenting on the appointment, Oakdale’s managing director, Andrew Long said “We are delighted to welcome Paul to Oakdale. His depth and breadth of experience should help to enrich the lives of our residents. “I am particularly pleased that he is joining at this early stage in the growth of the business with all the opportunities that affords for his career.”

Paul to manage care group’s first facility

Aid Call provides state-of-the-art solution for Kincarrathie House RESIDENTS and staff at Kincarrathie House, a 44-bed residential care home for the elderly on the outskirts of Perth in East Scotland, are benefiting from new technology designed and installed by Aid Call, market leaders in wireless nurse call systems. Maggie Kay, home manager at Kincarrathie House, said: “I’ve been using Aid Call products since 1996 while working in another care home. “When I moved to Kincarrathie House in 2003 the existing system was noisy and in need of an upgrade. “After extensive research I selected the most up-to-date nurse call system available at the time, which was the Aid Call CP3000 system and J24 pagers. “The original system has served us well, but after 14 years and advances in technology available, it was time to upgrade again to ensure we continue to provide the best possible care for our residents. “This led us to look for a new nurse call system which incorporated the flexibility to scale up if required, along with the capacity to connect additional devices such as pendants or sensor mats because it is essential care needs evolve along with our residents’ needs. “It was also crucial for the new system to be user-friendly, extremely

reliable and simple to maintain. I also wanted a silent feature, as loud alarms are intrusive, which can be unsettling to residents.” Stuart Barclay, Aid Call’s assistive technology specialist and business development manager for Scotland and North of England, worked with Maggie to conduct a full survey of the building and identify the best software and hardware solutions to meet the brief. She added: “I approached Aid Call having personally worked with their products and the team for over 14 years. We selected the Aid Call TouchSafe Pro Nurse Call System with Blue Bell Pagers because they offered a number of benefits. “The silent features of the system are extremely helpful to ensure residents are not disturbed, and the call logging features with data analysis are invaluable. Staff now sign in and out using the Blue Bell Pagers, which helps us to monitor call responses and timings and ensures data records are accurate. This protects both staff and residents and ensures that the right help gets to the required location as quickly as possible. “Most importantly, our residents like the fact that the call points are not fixed to the walls and can be

moved around their rooms. The buttons are clearly marked and easy for them to use. They know if they press for assistance that staff will respond quickly, which makes them feel safe and secure. “Having researched the market thoroughly, it was clear Aid Call was the natural choice for us. Not only have we had a great relationship over the years, we are extremely happy with the service and level of support they continue to provide.” Aid Call is a business unit of Legrand Assisted Living & Healthcare, which has been leading the way in wireless nurse call technology for over 35 years, specialising in the design and manufacture of bespoke solutions to meet the needs of care homes, care groups and hospitals in both the private and public sectors.

Clients include the NHS, BUPA and Four Seasons Health Care. Stuart said: “We have a great partnership with Kincarrathie House. They are a fantastic advocate for Aid Call. “All Aid Call products and services have been developed following feedback from our customers. We continually strive to innovate and tailor our offering specifically to meet individual requirements regardless of size or scale, from single small care homes to a chain or larger homes and sites.” The company currently supports over 100,000 customers nationwide with a team of professional and technical consultants experienced in wireless technology solutions, as well as a team of in-house engineers and a dedicated helpline which operates 24 hours day and 365 days per year.

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A CARE management system allows you to focus on providing the best care possible by providing an efficient management tool. Running a care home involves multiple responsibilities and so a CMS will help to organise your day-to-day tasks. Accountabilities such as record keeping, rotas, care plans, training and risk assessment should all be easily accessible and tailored to your specific requirements. Ablyss Systems has been able to design a package that is specifically suitable for care management, by conducting extensive first hand research into UK homes. Gaining knowledge from care managers and staff has allowed us to create a product targeted to their needs. The understanding of legal care home requirements is built into our CMS to ensure correct practice and to help you provide safe and effective care. The system can be operated on desktops and tablets to accommodate a fast-moving environment. Using tablets allows you to record at the point of care making everyday tasks simpler and quicker to complete. The time that administration takes can be an issue in the care sector, but the Ablyss CMS works to reduce admin time so there is more time for the essential caregiving.

From reporting to avoiding incidents MAJOR or minor incidents that occur in a care home is a topic on a lot of registered managers’ minds. Here is how to avoid them using a digital workflow. An incident is a kind of ‘event’ that occurs when something unforeseen happens in relation to the health of a resident. Reporting through CQC and regulation 18 is the next step, but only to a smaller extent does this prevent the next incidents from happening – in a busy working environment. What makes a difference is enriching every transaction with information to support the care staff involved. 92 per cent decrease of serious incidents Based on more than 100 digital care planning implementations it is evident to us how our customers can reduce the number of incidents in their care service, by digitally

supporting the natural workflow of their care staff. With the right information at hands in the care delivery situation – as opposed to jumping back and forth from the office – the course of an illness is shortened and some of the worst-case scenarios are prevented. In a supported living care service with more than 300 residents a Sekoia customer has reduced its number of incidents involving medication by 92 per cent (compared with the year

before). A colossal achievement for everyone involved. Anne Christensen, who manages one of the 14 living units, said: “The tablets from Sekoia help us document our work throughout the day instead of bulking the documentation to the end of the day, entering information into different paper docs and systems. “It reduces the risk of making mistakes and makes our work entirely more efficient.”

It’s all about the care

WHAT does quality mean to you? Here is one definition; the standard of something as measured against other things of a similar kind; the degree of excellence of something. With the recent Competition and Markets Authority study launch the focus is largely on consumer and contract issues. How the consumers are charged for services and are they fair, or at the end of the contract will the estate have hidden and unknown expenses to deal with? Top ups have been around for a while and I’m not referring to telephone contracts. This is where a local authority will only cover a certain amount. How do you get the rest and is the request fair? Who do you ask for payment when an individual cannot pay? Justification, asking for evidence of unexplained or hidden charges, unexpected fee increases, confusing requests for top-up payments, or occasions when they feel that complaints have not been handled fairly. Does competition between care homes drive quality and value for money, or is this where the business looks for cost savings, which may impact the quality of service offering? The question is, are care home providers treating their residents fairly, in particular in relation to information provision, contract terms and business practices? The provision of information by care home providers and authorities and whether that facilitates residents making the right choice are important questions. How do we ensure that a potential user of care home and housing services finds and connects to the right service provider? Additionally how do we ensure that there is a quality check both during the service provision and after the service ends? Does regulation affect competition between care homes in terms of quality and price? If you look for a care home in a certain location how do you differentiate between the quality and value of service? Should we not be considering value for money in the care offer? Within the regulatory bodies how can we ensure the consistency of the Inspector through the journey of a business? We are all different. We all interpret information in different ways. If there is a change of Inspector, how do can we ensure that there is consistency and transfer of the tacit knowledge from one Inspector to another? The role and nature of competition between care homes is paramount. How do you as a potential user or someone

looking for a service for a friend or relative, choose the right facility? n Is it the kerb appeal? n Is it the service you receive from the staff and will it be same throughout the stay? n Is it the quality of the food and not just what’s on the menu? n Is it the smell? n Is it the location? n Is it the reputation of the provider or did you have a recommendation? n Is it expensive? n Will I be able to afford it for as long as stay there? How we make choice and selection is different for all of us. My own background has been building care and retirement facilities across the UK and internationally and more recently moving to digital healthcare as a tool to enable an improved service offering, not just the telecare models, looking into the future these technologies will completely change our lives. I believe the future model of care is yet to evolve, into one which is not driven only by money alone, and one that enhances quality of life for an individual living alone at home, in care home or in specialist housing. What if there was a business model to challenge the status quo to innovate the models that exist to give the consumer an ‘exceptional’ experience beyond their expectations. The future will be challenging for the ageing population, affordability will be the greatest challenge. Furthermore there is the question of health. This may be the primary concern for most. Ageing well for as long as possible without a major illness if not more than one. In a home that meets your changing needs. I would welcome the opportunity for conversations of any type whether from working on a new project or an old one, through to helping you improve your environment and service through bespoke evaluation surveys. Enquiries: Call 0870 061 2001, visit www.seniorcaresolutions.co.uk or email info@seniorcs.co.uk

CARINGNEWS

Teesside homes’ cycle challenge in support of Alzheimer’s fight By Dominic Musgrave CARE homes across Teesside are taking part in a cycling endurance challenge relay to raise money for the Alzheimer’s Society. Five homes across Middlesbrough, Stockton-on-Tees and Hartlepool will cycle 60 miles each over five days. The 300-mile endurance challenge is in support of Hill Care managing director Wendy Waddicor, who is cycling from London to Paris to raise funds for the charity. Between March 20 and 24 residents’ family members, staff and visitors will take turns on static exercise bikes in the five homes to complete their distances. All operated by Hill Care, the homes taking part in the challenge include: n Monday, March 20 – Queens Meadow, Hartlepool. n Tuesday, March 21 – Mandale House, Thornaby. n Wednesday, March 22 – The Gables, Middlesbrough. n Thursday, March 23 – Ingleby, Ingleby Barwick. n Friday, March 24 – The Beeches,

Newtown. Wendy said: “I decided to take on the challenge of cycling from London to Paris, a total of around 300 miles, to raise funds for the Alzheimer’s Society, an organisation that means so much to me. “We have an increasing number of residents living with dementia. We are always keen and eager to improve our understanding and knowledge of the condition, so care can continually improve. “I was delighted when our homes in the North East decided to show their support by completing a cycling challenge of their own. It’s great to get the support but it will also help raise more money for the charity, which is needed to fund research and education.” All five homes are taking donations throughout February and March. They are also looking for volunteers to take part in the challenge and help complete their distances. Cycling takes place between 10am and 3pm and anyone interested in participating must contact the home they wish to support to book a slot.

Hill Care’s Wendy Waddicor and Anthony Disney at the end of a Sheffield to Middlesbrough charity cycle they did last year in aid of RideforEric.

New base offers ‘community of support’ for residents A ‘COMMUNITY of support’ for residents of 20 Colten Care homes in the South has been created in Ringwood. The family-owned group has brought colleagues from a range of essential work disciplines together in a new, purpose-built hub on the Forest Gate Business Park. Colten House co-locates services such as operations, construction, interior design, refurbishment, HR, payroll, activities and marketing, which were previously spread across three offices. “This enables a smarter way of working and enhances the direct support of our homes,” said chief executive Mark Aitchison. “It’s an open plan approach with many break-out spaces for meetings and one-to-one conversations. It lends itself easily to small groups of people getting together to discuss operational matters. We now have greater scope to plan, deliver and prioritise vital services to help our residents.” Ringwood is at the heart of Colten’s geographical reach, which takes in Dorset, Hampshire, Wiltshire and West Sussex. All 20 homes, including

residential, nursing and dementia care settings, are now within a 90-minute drive for the first time. The new support services hub replaces two Ringwood offices and one in Lymington where Colten started more than 30 years ago. Mark added: “It was a big decision to relocate our main support base to Ringwood. Lymington remains a key part of our heartland and we have three successful care homes there but, as we have grown, it makes sense to position our support services more centrally to our portfolio of homes.” As with the homes, design and construction of Colten House has been carried out by the development arm, Colten Developments. Group founders John Colwell and Adrian Otten attended a launch reception for staff at the new base. Colten House has 55 parking spaces and 20 cycle bays for staff and visitors. It is partly powered by rooftop solar panels and has a charging point for electric vehicles. Intelligent interior lights adjust accordingly depending on the amount of natural daylight and a heat recovery system also helps to improve energy efficiency.

Colleagues from different work areas together at the new purpose-built Colten House in Ringwood.

CARINGNEWS

Providers to team up to share inspirational ideas A HOST of North West care providers are teaming up to share inspirational ideas once a month in a new forum for elderly care. Athena Health Care Group’s head of healthcare Gaye Clark and events co-ordinator Lesley Malone are spearheading the launch of a new community hub, which follows on from their launch of their Community Care Forum in September 2015. This brings together services across the borough to fully integrate all elderly residents into the community. Athena Health Care Group has two homes, Parklands Lodge in Southport and Abbey Wood Lodge in nearby Ormskirk. Their existing forum, the CFF, brings together relevant agencies and charities to meet every three months to discuss how to ensure that all

elderly residents do not feel isolated from the local community across West Lancashire. Their new forum, the Community Activities Hub for all Boroughs, will build on they have made by allowing activity co-ordinators from care providers from across the North West to share ideas and plans for individual home and group home activities and days out – with an ‘open door’ policy to allow them to team up for all the activities they would like to share. The Hub will be launched next month by Everton Football Club’s events organiser Henry Mooney, who runs a number of events for elderly residents in the North West. He will be joined by former player Pat Van Den Hauwe, while entertainment will be provided by the Skelmersdale Community Singers.

Resident makes screen debut KATHLEEN Wood, who lives at Brook House Care Home in Wembley, has made her big-screen debut at the age of 96, featuring in a film about 10 different women living in London. ‘Century: 10 Women x 10 Decades’ was created by Chocolate Films as part of their decade-long project, ‘1000 Londoners’. It provides an honest glimpse into the lives of 10 women born in 10 different decades. Kathleen, who is the oldest of the

10 women in the film collection, attended the second public screening event at Hackney Attic. Kathleen was accompanied at the screening by three staff members from Brook House: administrator Nathalie Maris, activities coordinator Alison Khurana and maintenance manager Sorin Caliman. Kathleen’s segment is the first in the film and shows her discussing her life and her family with great humour.

Welsh rugby star Rhys Webb with Mayor of Cardiff, Monica Walsh, Shire Hall general manager Karen Grapes and Hallmark Care Homes’ managing director Avnish Goyal.

Rhys unveils refurbishment HALLMARK Care Homes’ facility in Cardiff has unveiled its £700,000 refurbishment to the general public with help from the Mayor Councillor Monica Walsh and Welsh rugby star Rhys Webb. Shire Hall, which provides residential, nursing and dementia care, revealed its entire home refurbishment with tours for over 50 interested guests at an official grand launch event. As part of the makeover, the home now boasts an old-fashioned pub, a gentleman’s barbers, a hair salon, café, activities room, garden lounge, farmhouse kitchen, cinema, and sensory lounge. Bosses hope the new additions will improve the living experience for the 90 residents. General manager at Shire Hall, Karen Grapes, said: “I was so pleased to be able to host such a successful relaunch event for Shire Hall. We were proud to welcome the Rt.

Hon. The Lord Mayor of Cardiff Coun Monica Walsh to officially relaunch the home after our extensive refurbishment. “We were also delighted that Welsh rugby star Rhys Webb was able to attend and enjoy the day with us and we would like to thank Britain’s Got Talent finalist Melanie Gilpin for providing fantastic entertainment. “We look forward to ensuring Shire Hall continues to offer outstanding relationship-centred care to all of our residents.” Monica and Rhys, who plays scrum-half for the Ospreys, opened the home and revealed a plaque to mark the end of the 13-month refurbishment. Britain’s Got Talent finalist Melanie Gilpin from Bridgend, South Wales also sang for residents and guests at the special event. The singer reached the finals of the programme along with her 16-yearold son.

the needsaofnew localchapter residents, Powys County is entering to participate contribute PowysCouncil County Councila is entering inand thethe history of social and services andin a future growing demand. new chapter in the history of social workshop to provide their valued care, the largest in a generation. The Social Services and Wellbeing (Wales) Act services and care, the largest in knowledge, opinion and views in is an exciting opportunity change’s the way the LocalThis Authority, Health Board, for third sector organisations and a generation. The Social Services shaping our future accommodation the Council and its partners, but we the private sector work in partnership to help and support people across Wales. and Wellbeing (Wales) Act change’s choices. also recognise the challenges of the way the Local Authority, Health delivering our vision of affordable, Developers, housing organisations In response to this, the is considering a range of accommodation options Board, third sector organisations andCouncil high quality accommodation options and interested parties are invited to the private sector in partnership that are work available for Older People. This will include the development of new housing for older people in Powys. We would attend an event on the 16th March to help and supportand people options, theacross redesign and modernisation of our existing accommodation to4pm meet therefore like to share our extensive 2017 from 1pm until at the Wales. the needs of local residents, andprojections the futureand growing future analysisdemand.International Pavilion, Royal with our partners, and potential In response to this, the Council Welsh Showground, Llanelwedd, This is an exciting opportunity for the toCouncil and its partners, but Wells we also developers, better understand the is considering a range of Builth LD2recognise 3SY. and future market in Powys, the challenges of are deliveringcurrent our vision of affordable, high quality accommodation accommodation options that To register your interest in attending its geography demographics. availableoptions for Olderfor People. will in Powys. olderThis people We and would therefore like tothe share our extensive event, please email: include the development of new future projections and analysis with our partners, and potential developers, to better The Council would like to openly pwbotu@powys.gov.uk housing options, and the redesign invite all organisations who wish understand the current and future market in Powys, its geography and 827507. or tel. 01597 and modernisation of our existing to support us on this journey, and demographics. accommodation to meet

The Council would like to openly invite all organisations who wish to support us on this journey, and to participate and contribute in a workshop to provide their valued Cymunedau cryf yng nghalon werdd Cymru knowledge, opinion and views in shaping ourgreen futureheart accommodation Strong communities in the of Wales choices.

www.powys.gov.uk Developers, housing organisations and interested parties are invited to attend an event on the 16th March 2017 from 1pm until 4pm at the International Pavilion, Royal Welsh Showground, Llanelwedd, Builth Wells LD2 3SY. To register your interest in attending the event, please email: pwbotu@powys.gov.uk

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www.bluerockcare.com

Group to recruit 300 home carers across Glasgow GLASGOW’S largest homecare provider is undertaking one of its biggest recruitment drives as it seeks to boost its workforce by 300 employees. With a variety of positions available across the city, Cordia Services LLP is recruiting due to a demand for its home care services created by the demographic pressures of an aging population as well as the creation of a new supported living initiative which will be rolled out over the next six months A wide range of shift patterns are available, including seven days on/seven days off and weekends, based on a competitive salary, with successful applicants given an extensive induction course to ensure they are fully trained for the role. The posts will be temporary with a view to becoming permanent. Interested candidates may include individuals with a previous background in nursing training or social care who are eager to undertake a new role in homecare. However, the organisation is also keen to hear from people looking to join the sector. All candidates will be required to undertake a PVG check and positions are on temporary contracts with options for extension. Frances McMeeking, Cordia’s head of care services, said: “This is

Carol Quigley, home care manager a massive recruitment campaign to increase the capacity of our home care service within organisation by 10 per cent. “We’ve seen a surge in demand for the vital services which we deliver to the elderly and vulnerable individuals across Glasgow so the new employees will meet these requirements. “Our homecare service has undergone a period of transformation which should enhance the provision we deliver and this bolstered workforce will only help support this evolution. “Working within Cordia Home Care is a great opportunity for someone who hoping to break into the care sector, maybe with personal experience of looking after a relative or friend, or an experienced practitioner seeking a new role in an organisation which offers many benefits, training and opportunities for progression.

Nurse Plus, which provides homecare and nursing agency services across the UK, has opened its 50th branch in Peterborough. MP Stewart Jackson took the time to speak to staff about the caring roles they would be providing in the community, and was able to see how staff are trained in-house by the Nurse Plus learning and development team. The event culminated with a celebratory ribbon cutting to officially open the new office branch.

Cairn Care launches online training hub for care homes INFECTION control product specialist Cairn Care has launched an online training hub to help care home staff to learn about effective infection control, continence care and health and safety. Packed with a bank of training materials, it aims to provide a useful resource for managers looking to create a proactive working environment. Accessible free of charge and available 24/7, it offers downloadable easy-to-follow cleaning schedules, infection control plans, advice posters, and basic workplace training tools. In addition, it contains useful information to help care home customers use Cairn Care’s products correctly and effectively. This is because the training hub forms only part of Cairn Care’s new website, www.cairncare.co.uk which also comprises of an online store dedicated to the UK residential care sector. This has been developed in response to sustained growth in both the care home industry and ecommerce sector and will sell premium, hospital grade infection control products, continence care

and other healthcare consumables. Offering secure online ordering via credit/debit card and PayPal, www. cairncare.co.uk will allow busy care home staff to place orders quickly and simply. With individual account logins, customers will also be able to see earlier orders, helping them to identify previously used products and order quantities, as well as to place repeat orders at the click of a button. Enquiries: To see Cairn Care’s training hub or to view and order their products online visit www.cairncare.co.uk

Top dementia provider opens second home A £13M state-of-the-art dementia facility has opened its doors in Harrogate, creating 200 jobs. Healthcare construction specialist Projex Building Solutions has delivered Vida Grange, its second project for one of the UK’s leading and ground-breaking dementia care providers, Harrogate-based Vida Healthcare, part of The Rycroft Group. The new 124-bed facility is expected to follow in the footsteps of its sister home, Vida Hall, which last year became the first facility in the UK to achieve an Outstanding award by the Care Quality Commission, making it one of the top facilities in the country. Projex also worked with Vida to deliver Vida Hall, providing project management and cost consultancy services across both schemes, as well as principal designer (CDMC) services on Vida Grange. The new home forms phase one of the redevelopment of the former Dunlopillo factory at Pannal Business Park, Harrogate and comprises eight different houses delivering a range of residential care options as well as day care services and respite care to the local area and beyond. It will also offer a dedicated service to younger people – making it one of the first homes in the region providing support to people under 65. Vida has worked with senior consultants in the field to incorporate

the latest thinking in dementia care and the unique, purpose-built design incorporates a host of special features including a high proportion of outdoor space accessed through a series of external terraces and internal courtyards, ensuring easy connectivity to the outside for all residents. Managing director James Rycroft said: “The response to the opening of Vida Hall showed that we underestimated the huge demand for good dementia care facilities in the region. We set out to be a centre of excellence and to change perceptions about dementia care and that aim runs through everything. “We have been delighted to work with Projex again and are very proud of our amazing team and the next phase following the launch of Vida Grange.” The contractor for the project was GMI Construction and the architect was Den Architecture.

Councillor John Hensley, Mayor of Hillingdon, recently opened the ‘Memory Lane’ reminiscence street scene at Poplars Care Home in Ruislip. The Mayor and Mayoress were welcomed by deputy manager Wendy Man and director Sam Cader, and they were given a tour of the home and of the two street scenes created. The new resource contains original vintage items from a typical grocery shop, tea room, pharmacy and sweet shop. These items have proven to be a conversation piece and hve brightened up a previously unused area of the facility. The home also welcomed Mandy O’Brien, care coordinator at a local GP surgery who has supported the home’s residents.

Market your rooms easier while increasing your home’s value IF YOU wish to make your rooms easier to market while increasing the value of your home we can help you. Clients can benefit by using our 16 years’ experience of providing interior design for the care sector where we have an added specialism in dementia design. Maybe you are undertaking a new build, extension or refurbishment or maybe just wish to add an extra sparkle to a few rooms with upgraded furniture, curtains etc. Artwork, tableware, decorative lighting, towels and bedding can also be supplied for a truly co-ordinated finish. No minimum order. Enquiries: For more information call 020 8399 3091, email Karen@access21ltd. co.uk or visit www.access21interiors.co.uk

Luxury home reaches a construction landmark A MAJOR milestone was reached in the construction of a new Baycroft care home in Orpington. The building was ‘topped out’ as the final section of the roof was put in place by Mayor of Bromley, Councillor Ian Payne. The property will be the first of Baycroft’s new line of care homes to open and will offer its 75 residents their own bespoke bedroom within luxury surroundings and hotel standard services. Once the home is fully operational it will create 80 new jobs at a range of levels from nurses to chefs and dementia care specialists. Recruitment will begin in April. Andrew Winstanley, managing director of Baycroft, said: “After a lifetime of hard work and success we want to make sure our residents’ older years are better years. “There is a nationwide shortage of great care homes and Baycroft Gray’s Farm Road will help fill the gap, giving high-quality personal care while being near family and Orpington’s fantastic community.

“We are looking for something special in our staff and we are offering market leading pay and benefits to all Baycroft staff. They will also be joining the broader One Housing family, which offers significant career opportunities.” The new home, developed by the leading healthcare investor and developer, Octopus Healthcare, includes a landscaped garden and luxury dining area where fresh, locally sourced and seasonal meals will be served. Residents will also be encouraged to enjoy the on-site cinema, library, hair salon, spa treatment room and gym.

Thirteen showcases a new way of supported living in Redcar THIRTEEN Group’s partners have been given the opportunity to view its new supported living scheme in Eston, aimed at people who require support to live independently. The event gave partners the chance to find out more about the accommodation and levels of care and support the scheme offers. The new supported living scheme in Eston was developed in partnership with Redcar and Cleveland Borough Council. It features 38 one bedroom apartments across four buildings. They have been specially designed to provide a high-quality environment for people with dementia, mental health issues and learning difficulties. Each apartment features an openplan kitchen, dining and lounge area together with a bathroom, with access from the bedroom as well

as the hallway. Residents also have access to a large and welcoming communal lounge area. Alongside the apartments are 13 bungalows, for tenants over the age of 55. The Eston Community Village is adjacent to Barnaby House, an extracare facility featuring 40 apartments, which is also owned and operated by Thirteen. Martin Hawthorne, director of development and regeneration at Thirteen, said: “We were proud to welcome partners and showcase the facilities that are on offer to residents. “Eston Community Village provides high quality, modern homes that meet the needs of residents who benefit from its specialist features. “It means they can lead independent lives while receiving the care and support they need to be an integral part of their community.”

Italia Collection electric suite proving popular KATELL is a leading manufacturer in the UK fireplace and secondary heating industry. Based in County Durham, we are proud to be a successful timber product manufacturer. As part of the Charlton & Jenrick Group, we cover all aspects of the fireplace industry including timber and limestone fireplaces, gas and electric fires, electric suites and multi fuel and wood burning stoves. Electric suites are a fast growing sector of the UK fireplace market and Katell is at the forefront with its hugely popular Italia Collection. Electric suites are ideal for care homes and buildings without chimneys or gas supply Katell Bespoke is a fast-growing

arm of Katell Fireplaces, offering a free design and consultation service for bespoke timber product manufacturing, colour matching, spray facilities and assistance with all commercial joinery projects. We can cater for one-off furniture pieces or a batch of timber contract furniture with nationwide coverage. Our product portfolio of timber products ranges from bespoke bedroom furniture, receptions, bars, restaurants, retro room design and adaptations and stunning , statement fireplace pieces to adorn any room setting. Katell is a successful, growing, British manufacturing company, specialising in quality timber products.

Bringing practicality and style to the care sector WITH over 15 years’ care sector design experience in their team, Mood Interiors’ specialises in creating interior spaces for the health and care sector. The team at Mood Interiors had been developing and designing bespoke homes in the care sector for over 15 years. Through their unique experiences, the duo Preet & Bal launched a boutique interior design firm primarily, into the specialist sectors, which enables both design and functionality to harmonise within the healthcare environment. At Mood Interiors’ the knowledge of the specialist sector, vision of Interior spaces and passion for design allows ease of communication, between clients and the Mood team. They have a portfolio of projects to demonstrate, the high-end, quality schemes already executed and delivered within various care settings.

Residential care, extra care, supported living and specific needs including autism, dementia and disability, Mood Interiors is devoted to bringing a fresh, inviting and homely feel to the care sector. This team is focused on challenging the institutional norms of yesterday through luxury durable fabrics, furniture and accessories all suitable for the care environment. Mood Interiors’ understanding of the needs of those in care is built from invaluable experience. Whether it is Autism or complex needs, they strongly believe that introducing design schemes with specific colours, textures and products can help enable people and deliver on positive outcomes. Mood Interiors is excited about finally maximising the potential which you can achieve within your industry through interior design.

A cheque for £500 was presented to Contact the Elderly, Surrey by Anchor’s Austin Place independent living retirement development in Weybridge. Austin Place was shortlisted for a Pinders Healthcare Design Award and donated the prize money to its chosen local charity. Contact the Elderly was joined by the Austin Place team and the judges from the Pinders Healthcare Awards for a cheque presentation and a tour of the development.

Health and safety top of Cleaning Show’s agenda WITH 27.3 million days lost due to work-related ill health or injury in the UK last year, health and safety will be top of the agenda at the Cleaning Show The Health and Safety Executive will be running a session of free workshops at the Cleaning Show to help employers protect their workforce and reduce costs attributed to managing staff absence. Over 550,000 musculoskeletal disorders were caused or made worse at work in 2016 according to the HSE with lifting and moving people or equipment, chemical and biological substance use, repetitive movement and slips, trips and falls the main physical strains facing workers. A keynote presentation by Tracy Hamilton, operational policy advisor, entertainments, leisure, commercial and consumer services sector, HSE will look at working together to deliver the objectives of the new ‘Helping Great Britain Work Well Strategy’ – HSE’s collective efforts to improve health and safety outcomes within this industry. Tracy’s presentation will touch on some of the main health priorities for HSE over the next couple of years, many of which are known issues for

the cleaning industry. Also covered will be details of HSE’s continued engagement with representatives from the cleaning industry, as well as useful sources of information for anyone employed in this industry sector. Other presentations by HSE include: n No higher than the hierarchy working at height in the cleaning industry by Colin Chatten, policy adviser currently working in HSE’s operational strategy team on work at height and product safety. n Preventing slips and trips – the importance of good cleaning by Rob Shaw, technical team lead, falls prevention, HSL. n Improving health and safety for new and expectant mothers by Rosie Wallbank, Equality and Human Rights Commission and Rachel Grant, head of vulnerable workers team, agriculture, waste and recycling unit, HSE. n Occupational respiratory health in cleaning by Dr Amy Gyte, senior health exposures scientist, Health and Safety Executive. n Musculoskeletal risk assessment and debate by Christopher Quarrie, BSc CIEHF, specialist inspector in human factors and ergonomics at the

Health and Safety Executive. Thousands have already registered for their passes to attend the UK’s largest hygiene and cleaning event including contract cleaners, facility managers and others with cleaning and hygiene responsibility from care homes, hospitals, restaurants, leisure facilities, academic institutions,

transport and major retailers. Attendees will also be able to try out a wide range of new products, attend a wide range of other seminars including the future of FM and business development advice. Registration to attend is freeof-charge – sign up now at www. cleaningshow.co.uk

Girbau’s energy-saving ED Series dryers BELIEVED to be the most energy efficient conventional tumble dryers available, Girbau ED Series Eco Dryers help care and nursing home laundries to cut energy bills. They feature TRANSFLOW technology, a combination of both radial and axial airflow for maximum efficiency and drying throughout the drum, reduced cycle times and lower energy consumption. The highly reliable and accurate built-in humidity control system automatically senses when clothes are dry and activates the cool down process maximising energy efficiency and assuring the best textile care. The unique Care Touch drum also prolongs fabric life. Cabinet insulation and a double-glazed door further optimise energy efficiency and prevent heat escaping to the laundry. Large opening doors make loading and unloading easy and the high capacity lint filter is very quick and easy to access and clean. ED Series dryers have intuitive and easy to use controls. There are 10 preset programs catering for most commonly laundered fabrics. Three short-cut functions, Eco, Soft and Half-Load are ideal for dayto-day adjustment and can be used in combination.

ED Series dryers also offer the durability and low-maintenance for which Girbau has a longestablished reputation. Girbau’s exclusive G-drive system manages the operation of the inverter and motor controlling drum speed so that programs precisely match the drying needs of each different type of fabric while also ensuring the dryer delivers optimal efficiency, longer life and the lowest possible total cost of ownership. Enquiries:To find out more visit www.girbau.co.uk/ed-series/c/13

Local authority stops clients ‘hanging around’ FLINTSHIRE Council is delivering ‘supportive and caring’ help to residents, with new levels of dignity in one of its residential homes, achieved through use of state-of-the-art toileting technology. Croes Atti Residential Home cares for up to 31 older people, of whom several require use of a hoist to move around. Home manager Debbie Shearsmith has, with the backing of the Council, implemented an innovative approach to ensure they still retain optimum dignity when going to the toilet- she has had two Clos-o-Mat Palma Vita wash and dry toilets installed in the bathrooms. Looking like and capable of being used as conventional WCs, the Palma Vitas have builtin douching and drying, which is triggered in conjunction with the flush. Users just remain sat on the toilet while their bottom is consistently and efficiently cleaned and dried. Clos-o-Mat wash and dry toilets ensure the user is properly and consistently clean whenever they go to the toilet, and remove the need for

the user to wipeor be wipedafterwards. They therefore benefit user health, hygiene, dignity, independence, privacy and wellbeing. Manufactured in Britain, Closo-Mats are the brand leader in wash and dry toilets, with many still in daily use up to 30 years after first being installed- equating to a daily cost of just 25p. Enquiries: Call 0161 969 1199 or visit www.clos-o-mat.com

Staff and residents are overjoyed with specialist seating A MOBILITY company that provide seating solutions for care home residents is being praised by a Gloucester care facility. Your Mobility provided Cavendish Care Home with almost 20 specialist chairs, improving the quality of lives and comfort for residents. Manager at the care home, Dan Bridges, said: “My goal is to support older people and my mission is to provide a high quality of care to our residents, so I decided that we needed to research and find some good specialist seats for our residents.” The chairs are designed to give each user better posture, pressure relief and prevent falls, and the Your Mobility team provide carers with free training, so each chair can be used to its full advantage. A spokesperson from Your Mobility said: “It’s amazing how something as commonplace as a chair, when designed for those with specific needs, can make a massive difference to a service user’s quality of life.” The team from Your Mobility can direct their clients towards funding that will often allow chairs to be obtained without worrying about the cost.

Dan says he would recommend the company to anyone looking to invest in specialist seating solutions, with residents families getting behind the benefits Your Mobility products have for older people. Dan added: “They’re not a pushy company at all, they actually gave us one of the chairs to use to see if we liked it, and they are brilliant. I really can’t rate them highly enough, the proof was in the pudding, and these chairs definitely work. “I have a very strong working relationship with all of my families, and it was actually the families that bought the chairs for the residents.” Dan is always looking for new and innovative ways that he can help his residents have an easier and more comfortable life within his facility. He said: “Our carers wear pyjamas in the night so that if residents wake up and see other people in their pyjamas, they understand it’s time for bed. Because we’ve got people there who have very high and complex needs its something that I do to make their lives easier.” Cavendish care home is a private facility with 24 residents that is owned by Graham Rigby.

The premises has been rated as good by the CQC, and provides specialist care for residents with Dementia and Alzheimer’s.

For more information please contact us on: helpline@yourmobility.org | www.yourmobilty.org | Freephone: 0800 046 7448

CARINGNEWS

Care group helps residents ‘rummage’ for memories

Brunelcare has appointed Kevin Fairman as its new chief executive officer. Working previously as Brunelcare’s finance director, he has been with the organisation since January 2016. Kevin said: “I am delighted to have been given this opportunity as CEO and I am excited about the times ahead for Brunelcare. We have a strong reputation for providing high quality services across our housing, care and support operations and are in a healthy financial position. We will now look to build on these significant strengths to take Brunelcare forward, embracing new challenges with enthusiasm.” Kevin replaces Paula Kennedy, who has successfully led Brunelcare for 18 months before leaving this January to take the CEO appointment with Melin Homes, South Wales.

A COMPETITION by one of Scotland’s leading care home providers, Balhousie Care Group, has left a lasting impression on residents and their families after staff created special ‘rummage boxes’ based on residents’ interests and life stories. The provider’s dementia ambassadors were tasked with creating unique ‘rummage boxes’ for residents as part of the company’s Together We’re Great initiative. They worked with the residents and their families to create the personalised boxes so that they would evoke special memories. Rummage box themes varied depending on the residents. One box took on a school theme, containing items which evoked memories of the residents’ time at school such as a pair of plimsolls and some chalk. Another box had a farming theme, with pictures of tractors and toy farm animals. Each of Balhousie’s 25 care homes has two dedicated dementia ambassadors who work together with dementia consultant, Yvonne Manson, and other ambassadors across the company. They meet once every two months to share ideas, knowledge and best practice about dementia care and the care homes they work in. The initiative is part of the group’s wider Dementia Strategy, which launched earlier this year after

consultation with staff, residents, their families and other healthcare professionals. Speaking of the positive impact the competition had within Balhousie Care Group, Yvonne Manson, said: “I was blown away by all the fantastic entries to the memory rummage box competition and the difference this has made for the residents was evident to see. “This is exactly why we created the Dementia Strategy at Balhousie Care Group and it shows how our new Together We’re Great initiative is working, with residents and staff coming together to create something special.” “Creating these memory rummage boxes gives residents the physical objects that are likely to trigger

memories from their past. It’s been so heart-warming to see pictures and hear from ambassadors how residents reacted to the box that held memories special to them. I’d like to say a huge congratulations and thank you to the dementia ambassadors who took part and created something residents will no doubt treasure.” Winners of the memory rummage box competition were Pat Lawrie and Darlene Collins from Monkbarns Care Home in Arbroath, both winning £30 of vouchers which they donated to future sensory projects. Runners up included: Heather Wighton (Clement Park, Dundee), Lauren Keen (St Ronans, Dundee), Jade Scott (Crieff), Alison Buchan (Moyness, Dundee) and Anna Anderson and Sarah Hamilton (Forth View, Fife).

CARINGNEWS

Care association enhances its medical services for residents

Annie Brown, area manager for Edinburgh and the Lothians, Lois McNeill and Tim Cocking, managing director of Bright Care.

Care worker of the year Lois wins taste of luxury A WARM-HEARTED carer who devotes her life to looking after other people is going to be looked after herself in style after winning the top award from Scottish in-home care provider Bright Care. Lois McNeill, who works at the group’s Edinburgh branch, was named care worker of the year after clients sang her praises as someone who embodies Bright Care’s commitment to high quality care and companionship for its private clients. Lois, who has been with the company for five years, will be treated to a stay in five-star luxury at Fonab Castle, a Highland hotel in the heart of Perthshire near Pitlochry. Tim Cocking, founder and director of Bright Care, said: “Lois truly deserves this award. “She is kind, dependable, committed to building up a meaningful relationship with her clients and has a gentle and yet professional demeanour at all times. “Lois has been a great ambassador

for us since the day she joined the team. We have an excellent team at Bright Care and our people are our champions. Lois is an exemplary winner.” Lois was picked out of more than 180 staff at the group, which provides services from offices in Glasgow, Edinburgh and Perth, with another one opening in Stirling in the near future. She said: “I am so delighted. Having worked for Brightcare for the past five years I have a wonderful team behind me who support and encourage the good relationship I have with all my clients. “All the carers at Bright Care make time for their clients and go out of their way to build up a relationship, so it is a real honour to be selected for this award.” Finalists from Bright Care’s other offices received M&S vouchers and everyone who was nominated was presented with a certificate to record their achievements.

Retirement villages extend life expectancy for women RETIREMENT villages can boost the longevity of women by as much as five years compared to the general population, according to a new Cass Business School report. Analysing 100 years’ worth of residents’ records from the Whiteley Homes Trust, a retirement village in Surrey which opened in 1917 to provide housing and support for people of limited means, the study suggests that this type of lifestyle in retirement is capable of combating the negative effects on health and social well-being of low economic means and isolation. Authored by Professor Les Mayhew, Professor Ben Rickayzen and David Smith, the report concludes that retirement villages, or their equivalents, could help in the Government’s aim to reduce mortality inequalities experienced within lower socio-economic groups. Les said: “It is well established that people classified as having a low socio-economic status tend to have a lower life expectancy than the average member of the population, but instead we found the opposite at Whiteley. “One of our main results is that we show that female residents

actually receive a longevity boost from retirement village life, and that life expectancy for males reaches a similar level to that of the general population. “The undoubted lesson of Whiteley is that it is possible to create a socially stimulating and safe environment in which older people can enjoy a longer retirement in peace and comfort compared to that experienced by individuals of similar backgrounds in the general population.” The researchers found that there is statistically strong evidence that female residents entering Whiteley Village between ages 65 and 69, the typical female age on entry, receive a substantial boost to their longevity when compared to the wider population. Results showed that Village life significantly improves the probability that a female entrant survives beyond the median age of death in the wider population for a person of similar age. In addition, the Village boasts a disproportionately large representation of centenarians. For men, while the effect was less significant, the majority lived at least as long on average as a male in the wider population.

RESIDENTS in care homes that are members of Bradford Care Association can now benefit from a recently launched NHS scheme that provides telephone and video access to a full range of services 24 hours a day. ‘Vanguard’ was launched by the NHS in 2015 to significantly improve patients’ experiences of local healthcare by bringing home care, mental health, community nursing, GP services and hospitals together for the first time since 1948. Konrad Czajka, is chairman of Bradford Care Association and managing director at Czajka Care Group, which operates five nursing and care homes in Nab Wood, Steeton and Cross Hills, and is first the care home in the association to implement the scheme in all of its homes. He said: “This scheme is great news for the local area and is specifically designed to offer older people improved health, care and rehabilitation services that are all joined together and benefitting from shared information. “Through the scheme we can access NHS advice and support remotely, through dedicated phone lines and via state of the art video conferencing. “This enables residents to be

Konrad Czajka assessed, and even receive A&E consultations, from the comfort of their own room, 24 hours a day and seven days a week. There’s no doubt this scheme will make a big difference to care home residents by reducing unnecessary visits to both doctors and hospitals. “It also means that if a follow-up, face to face consultation is required, the NHS is fully prepared for it and knows what to expect in advance of the resident arriving, which speeds the whole process up significantly.”

Community supports home THE Elms, the Croftwood Care-run residential care home in Cheshire, raised over £420 for its residents thanks to the generosity of the local community. The money was raised as part of the facility’s annual bingo fundraiser, which attracted interest after local businesses donated a range of prizes. Proceeds from the event will go towards the residents’ activities fund, which is used to pay for trips

and days out for residents at the home in Crewe. Julie Parkinson, activity coordinator at The Elms, has organised the bingo since she started working at the home over 25 years ago. With help from her colleagues at The Elms and a number of local businesses, Julie amassed a variety of prizes for a raffle, tombola and the bingo itself, including food hampers, chocolates and spirits.

Resident Rachel Buxton hands The Princess Royal a bunch of tulips.

Royal date for staff and residents COLLEAGUES and residents gathered outside Mill House in Chipping Campden, Gloucestershire in the hope of a glimpse of seeing HRH The Princess Royal, who was visiting the neighbouring Robert Welch shop for their 60th anniversary. Resident Rachel Buxton had the honour of giving The Princess Royal a bunch of tulips and even managed to have a few words and share a joke. Home manager Kim Mulford said: “The Princess Royal was lovely,

coming over to see us and take the flowers from Rachel, joking about how cold it was for us to be standing out. “Rachel said that she was overwhelmed by the occasion as she has never been so close to a member of the Royal family before.” Mill House provides residential, nursing and dementia care for up to 45 residents who come for longterm care, trial stays, short stays and convalescent care.

SPONSORED BY

Care group scoops gold By Dominic Musgrave A LANCASHIRE-based care group has become one of only six care providers in the country so far to achieve the coveted Investors in People Gold against the new sixth generation Standard. Springhill has been awarded the gold standard after being assessed against the revised Investors in People Standard which was launched in late 2015. Assessors noted that Springhill ‘outperforms the health and social care sector average’ in many areas of people management practice and that the group ‘is a leading organisation in its field.’ The Accrington-based care organisation, which operates three care homes across Lancashire and Bristol, along with a supported living service, has been working with Investors in People since 1995. At the time it was one of the few care organisations to be awarded IIP status. Donna Briggs, managing director of Springhill, said being accredited with Investors in People Gold means the provider will continue to be more efficient in terms of its management systems, productivity, employee engagement and increased staff retention. She added: “The whole workforce has contributed to the organisation’s

Springhill’s IIP committee with Ken Nolan (chairman and founder). success and is reflected in this to achieve IIP Gold with the sixth fantastic result. Springhill will generation Standard is an incredible continue to build on its growth, achievement, but the journey sustainability and success for the doesn’t stop here. future. “Our IIP steering group will be “As a care provider, we know we are meeting to review the full report only as good as our people, so it has and consider any recommendations always been a priority to ensure our made in order to continue to staff receive the support, training improve the way Springhill operates and development they need. and ultimately the standard of care “In recent years we have we can give our residents and those introduced initiatives including our we support.” leadership development programme Investors in People is an and made a real difference to how internationally recognised our staff can develop their skills. accreditation held by 14,000 “To be one of just six care organisations in 75 countries across organisations in the country so far the world.

Mansfield home is given highest possible rating CLIPSTONE Hall & Lodge in Mansfield has been given the highest possible Band Five rating by Nottinghamshire County Council. The home, which provides residential and dementia care for up to 90 residents, has also been awarded the Dementia Quality Mark. It received an unannounced visit from independent inspectors in December, to ensure care standards for all residents, including those with dementia, as set out by the Council are met. The home received positive feedback from the visit, with the report stating staff act in a professional and respectful way and have appropriate experience and training enabling them to care for residents in a thoughtful and dignified manner. Overall the report was happy that the home functions efficiently and is

a clean and hygienic environment to live in, with access to all necessary support. Residents are encouraged and supported in making their own decisions and to have their own individual routines. The Dementia Quality Mark was developed in 2013 by the Council, and is awarded to homes bi-annually. Clipstone Hall & Lodge had previously been awarded a Band Four, which has now been replaced with a Band Five. Claire Kirman, home manager at Clipstone Hall & Lodge, said “We are so pleased to have achieved such a high band, and delighted that we have improved since our last assessment. “The staff at the home work tirelessly to ensure the residents feel included and respected, and received personalised care. We have a lovely, positive environment in our home.”

New Required Systems document download manager AN online, cloud-based system giving you instant access to the most up-to-date procedures and forms required to evidence compliance with the new CQC Fundamental Standards for England. We provide all the policies, procedures, forms and audit tools you need to comply with legislation where you are based. Enquiries: Call 01236 782477, visit www.requiredsystems.com or email peter@requiredsystems.com

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Sunrise gains accreditation

SUNRISE Senior Living UK is celebrating after securing Royal College of Nursing accreditation for the second year running. The Clinical Governance Development and Leadership programme is designed to ensure that team members responsible for leadership of care and nursing in the organisation’s care environments have the knowledge and skills to implement and champion clinical governance across the care environment. It provides continual support throughout the career of Sunrise staff, nurturing emerging talent in order to ensure care excellence for the long term. Accreditation marks the programme out as meeting the RCN’s high standards of quality and commitment to promoting best practice and improvement of patient care. Staff at Sunrise are offered one of the most robust and far-reaching continued professional development programmes available, with training and support available throughout their career. In addition to the Clinical Governance Development and Leadership programme, Sunrise also runs a 12-week induction programme for all new nursing staff, which supports nurses in their induction into the role. Sunrise hopes to expand its professional development programme to include a second RCN accredited scheme for senior care assistants.

Specialist care group sold by DC Care

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Village set to build £1.5m care centre

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State-of-the-art care home opens in Liverpool

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Group breaks ground on new care home By Dominic Musgrave CARING Homes is adding to its portfolio of elderly care homes with the construction of a new 72-bed facility in Ware. The purpose-built L-shaped home is designed to meet existing and future demand for residential, nursing and dementia care in the Hertfordshire town. Produced by Architects Design Group, the four-storey modern building has traditional features with brick, render and timber-clad facades to complement the existing streetscape and neighbouring residential site. Building is being carried out by contractors Dalton Homes, who constructed the group’s Belmont House in Sutton, which opened last July. Eye-catching design details include a large glazed entrance, stepped

outline and irregular roof line, with balconies to provide additional external space and form a natural sun shade. The home’s central core is flanked by two wings which allow maximum solar gains to be achieved at different times of the day. A homely internal environment is created with small ‘family’ sections on each side incorporating multifunctional day spaces around clusters of bedrooms. All have easy access to the shared central bistro, hairdresser, cinema and lounges. This layout enables external community involvement and use of facilities for the benefit of residents without intruding on privacy. Many ground floor bedrooms and communal spaces have direct access to the gardens, and a courtyard roof terrace offers additional green space to enjoy the outdoors, both designed by Fisher Tomlin & Bowyer.

Caring Homes and Dalton Homes representatives on site. Nicola Thornton, planning and “Our new Ware home will be an building development manager for important addition to our elderly care Caring Homes, said: “Construction is home group, expanding our offering going well at the site, and we are very of high quality care provision in pleased with progress. Hertfordshire.”

Ashbrook House in Wellingborough.

Specialist care group sold 24-7 Care Limited has been sold by healthcare business agents DC Care for an undisclosed sum. The business, which includes residential and supported living units located in Wellingborough, Northamptonshire, was acquired by Chesterfield based specialist provider Heathcotes Group. Mikkel Togsverd, managing director of Heathcotes Southern, said: “We are extremely pleased with the acquisition of the 24-7 Care services. “The company has a strong track record of achieving great outcomes

for people with complex needs and challenging behaviours, which is quite similar to Heathcotes’. “The acquisition is a strategic fit geographically, because of the supported living services which complement our care homes and as a model we are exploring.” Andy Sandel, southern based business appraiser for DC Care, who managed the sale, added: “We are delighted to have concluded this deal and have enjoyed a busy start to 2017, with more transactions moving towards completion.”

Village set to build £1.5m care centre AN AWARD winning retirement village is investing £1.5m in a new care centre as it continues with its growth plans. Middleton Hall Retirement Village, near Darlington, is building the centre following the success of its innovative Family Living service, which provides opportunities and active participation, particularly for people with dementia, and gives residents the chance to live and thrive, similar to the way they would at home. Individual support is achieved by a maximum number of eight residents with a high staff to resident ratio. Residents are involved in their own cooking, housework and gardening activities as well as recreational hobbies such as baking and growing their own vegetables. This pilot service opened at Middleton Hall Retirement Village in 2011 and is based on the different style of care of ‘small group living’ found in the Netherlands. Debby Lamont, head of care and quality at Middleton Hall, helped set up and develop the service during her first class honours degree in dementia studies. Residents regain their selfconfidence and independence by focusing on what they can still do which gives people a sense of pride and achievement, no matter how small the task. Staff do not

wear uniforms as they become like extended family. The new centre, which will be called Middleton Oaks, is due to open in late Spring and will provide two households with eight en-suite bedrooms each. The retirement village, which currently employs 160 people, will be looking to hire another 10 members of staff. Building work will finish in April, with residents moving in in May. Jeremy Walford, managing director of the retirement village, said: “We’ve had such positive results with our current family living service, including two residents whose level of care has been reduced due to their increased independence, that we now want to invest in it further. “We’re always keen to see the person first and we do this by collaboration with the family and resident, getting to know all about their life, goals and aspirations. “Having a family environment enables residents to live in a more relaxed, nurturing environment, not bound by routines or times.” Middleton Oaks will have two small households each with eight bedrooms. The separate entrance to each household will be through a domed winter garden. Within each household, there is a lounge, dining and kitchen area coupled with a further family room where hobbies or quiet time can be enjoyed.

Sister Dora Nursing Home in Milford, Staffordshire.

Former home comes to market THE former nursing home, Sister Dora, in Milford on the border of Cannock Chase, has come to the market with specialist business property adviser, Christie & Co. The 38 bedroom facility closed its doors towards the end of 2016 and is now looking for a new owner, either for continued use as a care home or alternative use subject to planning permission. Situated on the edge of Cannock Chase and within close proximity to Stafford town centre this 1920s detached residence presents itself as an excellent opportunity for local and

regional business operators. Paul Reilly, associate director in Christie & Co’s Birmingham office, who is handling the sale, said: “The building is well located and sits in approximately 1.5 acres of land. “It would be ideal for an experienced care operator who is looking to expand their portfolio or alternatively, given its location on the edge of the Chase, it could be converted to a bed and breakfast for walkers or residential use subject to planning. “Freehold offers are invited for the former Sister Dora Nursing Home.”

Royal Oak Care Home in Wavertree is modelled on a hotel (left) was recently opened by Liverpool City Council’s deputy Mayor Ann O’Byrne (right).

State-of-the art home opens in Liverpool A NEW state-of-the-art care home has officially opened in Liverpool following a rising demand across Merseyside for a modern place where the elderly can live in complete comfort, peace and security. Royal Oak Care Home in Wavertree is the latest venture of Liverpoolbased developers Elliot Group. It was built to address the lack of highquality assisted living in Merseyside. The building, which is modelled on a hotel, has 74 luxury rooms with a lounge and dining room on each of the three floors. Wide corridors allow maximum accessibility, and a roof deck and conservatory allow residents

to easily access vital sunlight to stay healthy. Lyndsey Gladden, home manager, said: “This is truly a care home of the future, and it’s right here in Liverpool. “So many care homes don’t feel like a home at all – they are restrictive, cramped and have a one-size-fits-all approach to giving care. Royal Oak is here to change that by making this a real home, and I’m thrilled to be playing my part in that. “This is a place that is modern and considerate, where staff take the time to get to know each and every resident and make them feel at home. Every good care home worker knows

that little things go a long way, such as helping residents decorate their rooms their way the want it. “Something as simple as hanging a Navy star on a veteran’s wall or putting the number of the house they have lived at all their life on their door can make all the difference. It’s all about thinking of yourself as being in their home, rather than the other way around. “Preparing to open a care home of this calibre has taken a great deal of preparation, time and planning. We conducted hundreds of interviews to find the right team, and then put everyone through an intensive six-

week training course to make sure they were completely confident in offering compassionate care. “Now we have the right team in place I’m really looking forward to welcoming in new residents and getting to know them all.” Visiting times at Royal Oak Care Home are unrestricted, and families will be able to join residents for mealtimes. Activities and exercises are also provided every single day, helping elderly people get invaluable mental and physical exercise. The home was officially opened by deputy Mayor Ann O’Byrne.

CARINGINDUSTRY NEWS

Air quality is key to a healthy environment By Mike Booth WITHIN the care home environment there is a keen emphasis placed on maintaining and safeguarding the welfare of residents. To mitigate against the spread of harmful bacteria, germs, viruses and infectious diseases methodically thorough hygiene processes are strictly implemented. It is common for hand washing policies using soap, sanitiser and alcohol solutions to be enforced. Staff routinely wear disposable aprons and gloves and strict diligence is taken in every aspect of day-to-day tasks including the handling of waste and linen to ensure a near sterile

environment for residents. Despite these measures, issues such as flu remain an issue in the care home environment. Figures from the Office of National Statistics reveal that a spike in deaths in England and Wales in 2015 was driven by increased hospital admissions for flu and outbreaks of the virus in care homes. Traditional methods of preventing the spread of harmful bacteria, though necessary, often ignore airborne matter and can even inadvertently contribute to the spread of harmful viruses such as flu. Ventilation air filters can become saturated causing microbial growth and odour concerns and cleaning products may contain harmful

chemicals or volatile organic compounds. Additionally, as effective as hand washing and surface sanitisation are at stopping the spread of some Mike Booth bacteria, viruses and germs, they do little to eradicate airborne risks. It is not possible to completely eradicate sickness due to the nature of care home facilities and the residents who occupy them. However, there is more that can be done to tackle an issue directly related to the

spread of flu – indoor air quality. To positively impact on the health and comfort of residents and break the chain of airborne infection, care home facilities need to add a complementary process of air purification to their hygiene mix. The correlation of poor indoor air quality in the care home environment and flu should not be ignored. By incorporating an air purifier into comprehensive health and hygiene practices, care homes can positively impact on the health and wellbeing of their residents, and help create a comfortable living environment. n Mike Booth is European marketing manager for air treatment at Fellowes.

Independent living aids System encourages best practice A QUICK search on Google for daily living aids will reveal a multitude of organisations and companies offering information or products to support independent living. Basically, products which support daily living are handy gadgets, some simplistic, some more ‘high tech’ and usually offering a useful benefit to a person to help them cope better with their daily routines. Medpage T/A Easylink UK has provided assistive technologies for

over 30 years. Our new website has a vast collection of products to aid independent living. Our new range of Wi-Fi connected sensors provide a method for families and carers to receive warnings and information via their smartphone. As an example, a Wi-Fi door alarm costing only £59.99 can send messages and alarm signals to warn when a door is opened and closed, even in a care home, enabling multiple door monitoring.

Event dedicated to securing the future of care returns HEALTH+CARE will see over 4,000 care business owners, directors and managers gather on June 28 and 29 for inspiration, ideas and in-depth sector knowledge. A hard-hitting programme delivered by the highest calibre of speakers will showcase the latest innovations and expert advice to help tackle the mounting pressure on care businesses while providing enhanced care for patients and residents. The Health+Care team is determined to make 2017 the most significant year for care businesses. Mike Broad, programme director, said: “Delegates won’t waste time in long laborious seminars hearing from those who have no idea what it’s like in the real world. “Instead, delegates can combine short inspiring talks from those who have already changed the way

their care businesses run and have improved their outcomes. “Managers, directors and owners of care businesses will gain valuable insights into how to perform their roles better and run more effective operations.” The care sector has faced an unfathomable cut to spending, budgets are being slashed and struggling businesses are now on the brink of collapse. Health+Care will act as a safe haven for care businesses to collect vital information helping them to safeguard the future of their business so they don’t just survive but thrive. Senior care business professionals are entitled to a fully subsidised pass to attend the conference, but free passes need to be secured before March 31. After this date conference passes will be charged at £599+VAT.

Digital innovation in care CARE Control was delighted to co-organise the dementia friendly technology conference at Plymouth University. The meeting brought together health and social carers, managers, technologists, manufacturers, students, and those living with dementia; a unique mix of those with an interest in using technology for health and wellbeing. Delegates also came face-toface with ‘Pepper’ the humanoid companion. Outputs from the day included excellent ideas for new and improved technologies to support health and safety in care.

The introduction of digital technologies in care and management can offer a great many benefits for care homes, something that CQC appear very happy to see happening. And Care Control users are discovering the benefits in terms of the quality recording of care, ease of completing assessments, and the management reporting functions. The comprehensive nature of the Care Control system, combined with the fact that it was developed by a care home for care homes is encouraging many homes to evaluate and implement Care Control. And users of Care Control are eagerly awaiting the next innovation.

WITH the CQC now looking to see if the care you deliver meets the five key areas, how well will your current care recording system help you? CareDocs is a computerised system that encourages best practice in all areas of care recording. Fully personalised care plans can be quickly created and managed and the inbuilt monitoring system will ensure that you always know when they’re due for review. Staff can work more efficiently

by adding daily notes through any internet-enabled device and all the information can be analysed to ensure full personalisation of care. Quality and Monitoring audit forms are included within the CareDocs system to help you gather and record the information that may otherwise be missed. If you would like a free demonstration without any obligation visit www.caredocs.co.uk or call 0333 500 5115.

Dorgard is a simple solution FIRE doors often cause staff in a care setting difficulties. They are hard to open and limit the independent movement of residents. It is no wonder then that fire doors in care homes often get wedged open. Wedging a fire door open is an illegal practice and could lead to a heavy fine or imprisonment. The fire door will not protect residents and staff in the event of a fire if it is held open with a door wedge or heavy object. How then do managers prevent this from happening? The most effective way to prevent

your fire door being wedged open illegally is to provide a simple technical solution that allows your staff to hold fire doors open legally. Dorgard, a fire door retainer, is fitted to the bottom of your fire door and will hold the door open in any position by simply pushing a plunger down with your foot. On hearing the fire alarm the Dorgard lifts its plunger, allowing the fire door to close, thus preventing the spread of fire. Being wire-free and battery powered the Dorgard can be easily installed by your handyman.

‘Nursing and care home values and trends’ conference date THE annual briefing on nursing and care home values and trends, including how to enhance value, will be held on March 22 at The Hatton, London EC1. In keynotes, interactive panels, case studies and talks, front line experts will address current and emerging issues of fundamental importance to the sector. Conference chair Craig Woollam, director and head of healthcare at Savills, said: “Care and profit are difficult bedfellows, but if there is to be a private nursing and care home sector, and just about everyone agrees that there must be, it has to be profitable to be sustainable. “What is profitable is valuable? That is what this annual briefing is all about – providing good care while ensuring profitability. “No one says it’s easy but it is possible and it is necessary. It should be an information packed day of practically useful information and guidance.”

The conference covers nursing homes, care homes, assisted living, domiciliary care services, and third age housing, with informed briefings on current values and how to increase them. Subjects covered include: Values now and likely trends as demand increases, challenges and opportunities for operators of retirement housing, assisted living and extra care provisioning, the Care Quality Commission’s latest policy strategy, revenue management, market demand (for what, where?), the middle market care home – a growth sector, how to reposition the ‘offer’, third age housing and deferred payments, implications of Brexit and increases in the living wage, asset optimisation, sources and terms of funding and making the most of tax reliefs. The event is for all those involved in ownership, operation, valuation, funding, sale and purchase; their suppliers, agents and advisors.

CARINGINDUSTRY NEWS

AKW offers one-stop shop wet room kit experience AKW – the UK’s leading manufacturer of accessible bathroom and mobility support solutions for older people, the disabled and people with reduced mobility – has proven itself to be the go-to company for robust, leak-proof, reliable wet room solutions. Expanding its already extensive range still further, AKW has used the latest design techniques and exceptionally high grade materials to further enhance its popular TuffForm wet room formers. AKW’s ultra-strong TuffForm wet room formers now support up to 60 stone in weight, which means they can accommodate a user with a wheelchair and two carers. TuffForm formers create a level access solution for wet rooms and their single piece construction offers remarkable strength. The trimmable, 100% recyclable formers include a lifetime guarantee. They are suitable for wooden and solid floors with unlimited weight bearing on the latter. Flat edges ensure a good seal between former and screen. Available in nine sizes – the widest range in the market – TuffForm formers are 100 per cent recyclable and feature an offset waste position to

avoid joists and pipework, plus preformed fixing holes and a choice of gravity wastes. Tried, tested and built to demanding specifications, AKW’s wet room equipment comes with a lifetime guarantee. Enquiries: Visit www.akw-ltd.co.uk or call 01905 823 298

Medicines management guide from Rosemont A GUIDE to medicines management and older people is available from Rosemont Pharmaceuticals. Called ‘Medicines management and older people – a guide for healthcare professionals’, the booklet aims to help healthcare professionals learn more about how medication works, how the ageing process affects medicines, common adverse drug reactions, the definitions of compliance and concordance as well as to give an overview of some of the legal aspects of medicines management. The content of the guide is based on current best practice and the most up to date evidence about medication management. The focus is on the care of older people, who have a higher prevalence of illness and take around 50 per cent of all prescribed medicines (Kelly 2011). Four in five people over 75 take at least one prescribed medicine, with 36 per cent taking four or more medicines (NSF 2001). References Kelly J , Wright D, Wood J, (2011) Medicine administration errors in patients with dysphagia in secondary care: a multi-centre observational study. Journal of Advanced Nursing 67(12), 2615–2627 Department of Health, Medicines and Older People: Implementing medicines-related aspects of the NSF for Older People, March 2001 Enquiries: To receive a free copy of ‘Medicines management and older people – a guide for healthcare professionals’, just email: rosemont.marketing@perrigouk.com Rosemont Pharmaceuticals Ltd. Rosemont House Yorkdale Industrial Park Braithwaite Street

Designing for home comforts in Poole... WHEN Primetower Care wanted the interior of their latest 68-bed newbuild care home, The Lindsay, to look more homely with a sympathetic nod to its architectural style, Shackletons and HomeSmiths interior design collaborated to create it. Through their less clinical approach to care home interiors, Shackletons responded by supplying a range of interior furniture, soft furnishings, and artwork for the entire build, including: resident bedrooms, coffee shop, restaurant, cinema, hobby room, salon, quiet lounge, library, and communal spaces. Jason Bloom, national sales manager at Shackletons, said: “We developed an interior that provides physical support through carefully considered furniture. “The chairs, sofas, occasional, and dining furniture provide a homely domestic setting. High quality finishes; luxury fabrics, and tactile soft furnishings provide a bespoke designed look, but are tailored to be practical for the user as well as assistive to the delivery of good care. “Each floor in the home has a colour theme, this aids memory; a resident may not know which number floor they need but they will remember what colour it is. “The texture of soft furnishings and upholstery is also incredibly important, we selected materials that would provide stimulation and interest to aid memory and social interaction. “Chairs were provided in different

heights and sizes, not just to accommodate personal preference, but also to ensure the chairs offer the right support when using them.” Jacqui Smith, of HomeSmiths, added: “We took a challenging environment and responded creatively to resident needs as well as The Lindsay’s need to create a designed environment that would encourage residents to positively engage with where they live. We literally took a blank canvas and through design expression have created a space that makes a real difference to how people live. “There’s something very satisfying about learning that people have their preferred chair and place to spend time safely and securely without fear of making a mistake, getting lost, or falling over. “Resident satisfaction is high, everyone who spends time in the home responds positively.”

Care Designs’ durable adult bibs with pockets Leeds LS11 9XE +44 (0)113 244 1999 www.rosemontpharma.com

MADE of our exclusive, tough, professional grade, PRO80™ fabric our adult bibs are washable at up to 80°C. to kill all bacteria. The bibs have an inner waterproof barrier for protection, they are absorbent, virtually stain resistant and are super durable, offering you long lasting value. The smart looking bibs have fold-out pockets and are available in four sizes and two colours. Bulk discounts available. Also see our scarf style bibs. Try one now with 15% off. Use promo code CAREDESIGNSCUK4 at the checkout or by phone. Enquiries: Call 01223 840236, visit www. caredesigns.co.uk or email purchasing@bibetta.com for a brochure.

Simple solutions

More affordable, more absorbent. New incontinence range DEVELOPED over 12 months, Anov – the name of the new range, provides more absorption than leading incontinence brands and incorporates a variety of premium quality products. Beaucare® Medical is the exclusive stockist and distributor of the new Anov incontinence range in the UK. It is estimated that incontinence affects between three and six million people in the UK. It affects both men and women of any age, but is more common in women. The new Anov range includes products to suit all degrees of incontinence including Light Pads, Shaped Pads, Slips, Pull ups and Pants.

Operations director Heather Mawrey said: “We were aware that care home budgets were being squeezed and that residents’ comfort was key. We developed the new Anov range over 12 months with those factors in mind.” To accompany the launch, Beaucare is providing care homes with full product training and support materials to help assess each patient for their individual requirements. Contact Beaucare for more information plus a full comparison between the Anov product range and the leading brand. Enquiries: Call 01423 873666, email sales@ beaucare.com or visit www.beaucare.com

SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems. The new WACMAT® adheres strongly to this tradition. With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur. Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple... The WACMAT® will then be clean and odourfree, ready to perform time and time again. Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone. Enquiries: Telephone 0800 074 3749.

CARINGINDUSTRY NEWS

The future of care needs to be digital By Carl Atkey EMERGENCY pull cords and door buzzers are part of the fabric of many housing and care homes for older people. Ever since they were installed in the 70s, 80s and 90s, they have saved countless lives and provided comforting reassurance to those in need. Yet, many alarm and telecare systems installed in the latter part of the 20th century have been upgraded sparingly since. Providing a safe environment and protecting the wellbeing of residents is, and should be, a priority for housing and care services’ providers. As an industry, we’ve always relied on analogue call systems to assist residents in an emergency, but that is now beginning to change. Rising expectations in a digital age Digital technology has transformed our lives – it’s everywhere from the thermostat in our home to the engine in a car, and enables many of our favourite services from Uber to MapMyRun to function seamlessly. But how is digital transforming, life safety services such as telecare in the housing sector? Simply put, if you look at the reduction in time to connect an analogue emergency call to that of a digital call – average connection times come down from roughly one minute 40 seconds to under four seconds, and there’s no call queuing — it becomes very difficult to argue that this is a not of benefit in an emergency situation. The audio quality of the call is much

better and allows for modern two-way communications – great advantages for both the person using the system and their carers. But why are we talking about this now? It is essential that telecare and fire alarm calls can be transmitted and received to secure the safety of residents. Historically, this has been achieved using analogue devices that transmit alarms across the predominantly analogue UK telecommunications infrastructure. However, the infrastructure is changing from analogue to digital. As a result, Internet Protocol will become the default communications protocol for UK telecommunications. These changes to the network present a considerable risk to housing and care home providers as the possibility of alarm call failure increases. In a world where you can turn the kettle on from your smartphone, the limitations of analogue telecare are rightly being seen as no longer acceptable amongst residents and housing providers alike. The industry agrees – digital care is critical for future success While the housing industry has traditionally been slow to commit to a move to digital care systems, we are seeing a very positive step change in the mind-set of housing providers. A recent WhitePaper, ‘Fast Forward to Digital Care’, conducted by Appello and The Housing Learning and Improvement Network, found that 84 per cent of housing providers agreed that the adoption of digital will be

critical for their future success. Of the 80 senior executives from providers of retirement housing, local authorities and those responsible for delivering support to older people at home, only nine per Carl Atkey cent of those surveyed had no plans to phase out analogue systems. Housing & Care 21 adopts leads the way with first digital care system in UK Through the early adoption of digital technology, Housing and Care 21 is mitigating any risks and ensuring the safety of their residents. During the summer of 2016, Housing & Care 21 introduced a new IP-based care system to their County Durham development, Walton Court, the first of fourteen installations of the system across their housing schemes. At the root of this move to digital is the inherent issues with traditional analogue calls systems. The efficiencies and improvements in care are very real, residents can make emergency calls to care staff which can be answered in seconds, and with the addition of video technology, care staff and housing managers can easily assess the health and wellbeing of every resident. Marie Leighton, Walton Court manager, said: “For me, it is really

helpful when I am doing my regular calls with them, as I can see them over the video system and can tell if they are looking unwell, or pick up other signs about their wellbeing. “For them, they particularly like being able to contact their friends and neighbours in other flats through the system, even from the communal lounge. They tell me that it helps them feel very safe and secure here.” Involving people in their own care The use of this digital technology is fundamental in supporting people to manage their own health and enabling better coordination of care, personalisation and prevention. By replacing analogue systems with digital services you not only provide faster communications, but open up a wealth of opportunities for providers and individuals to analyse data and utilise it to provide intelligent care, as well as improved trust and wellbeing amongst those being cared for. The benefits of digital care are clear for both housing and care providers and the residents themselves – from vastly improved audio quality of calls and reduced call connection times, to the advantages synonymous with the collection of rich data to provide intelligent and proactive care. My advice to those leading the delivery of care to our aging population is to look towards these new digital technologies now, in order to meet the rising expectations of our older people today, and in the future. n Carl is chief technology officer at Appello.

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