no.257 • £4.75 incorporating
March 2018
The Number One magazine for the care sector
Provider in pledge to raise £100k for charities
Care group drops ‘after death’ fees By Dominic Musgrave
A CARE home provider running 64 care homes has agreed to stop charging fees after a resident dies, following action from the Competition and Markets Authority. The CMA has welcomed Maria Mallaband Care Group’s decision to stop using a contract term requiring the payment of one month’s fees following the death of a resident who paid for their own care. The move comes as part of an ongoing consumer law investigation by the CMA into fees charged by a number of care home providers, and its year-long study of the residential care home market where the CMA made clear its concerns that it is unfair to continue to charge fees for an extended period after a resident has died. In response to intervention by the CMA, Maria Mallaband, together with its sister company, Countrywide Care Homes, has agreed to amend its contract terms at these and any future care homes it operates so that fees will only be charged up to the date of death.
As part of its work, the CMA found that charging fees after death was widespread across the sector and that practices vary. In order to ensure that care homes take a consistent and lawful approach, the CMA will be publishing compliance advice for the sector as a whole. It has today launched a public consultation seeking views on its draft advice, so it can reach a final view on whether it’s fair to charge fees after death and, if so, for how long. Michael Grenfell, executive director for enforcement at the CMA, said: “It is important that care home residents, and their families can be confident they will be fairly treated, especially during the difficult period after a family member has died. “We are pleased that the Maria Mallaband Care Group has been responsive to our concerns about fees charged after death, and has taken clear and positive steps to make changes ahead of our public consultation on such fees. “We expect other care homes to make any necessary changes in line with our final views when published. “We now want to hear from families and care homes as part of our consultation.”
Claire Surr, Professor of Dementia Studies at Leeds Beckett University, (pictured above) is one of the speakers lined up for Caring UK’s ‘Exceeding the Boundaries of Care’ regional conferences that are taking pace at venues nationwide this year. Joining her at the events are Care England chief executive Professor Martin Green OBE, National Care Association chairman Nadra Ahmed OBE and Jane Murphy, Professor of Nutrition at Bournemouth University. Also confirmed are representatives from Skills for Care and Active Minds. Turn to pages 13 and 14 for details of this year’s events.
AWARD-winning care provider Hallmark Care Homes is joining forces with Alzheimer’s Research UK and The Care Workers Charity this year in an effort to defeat dementia and ensure no care worker will ever face financial hardship alone. Employees and residents from Hallmark’s 17 homes and Central Support Office are embarking on fundraising activities for the two causes, with the aim of raising £50,000 for each life-changing charity. The amount will help Alzheimer’s Research UK to fuel dementia research, while The Care Workers Charity will use the money to provide financial support to current, former and retired care workers who have fallen on hard times. Fundraising activities include sporting events, raffles, bake sales, non-uniform days and a luxury, live auction event. Managing director Avnish Goyal said: “We are absolutely delighted to be fundraising for these two important charities and to be Alzheimer’s Research UK’s first national care fundraising partner. “As we care for residents living with dementia, we have seen first-hand the devastating effects it can have on an individual and their loved ones, which is why we wholly support Alzheimer’s Research UK’s mission to bring about the first life-changing dementia treatment by 2025.”
We’ve got the cleaning covered, so you can concentrate on caring Vileda Professional works with its customers every step of the way to provide the highest standard in cleaning solutions. From durable and single use microfibre cloths and flat mopping systems, Vileda Professional provides cleaning solutions across the healthcare, general building, controlled environment and hotel, restaurant and catering sectors. Our team of experts have developed the latest technology used in all our products to raise the standard of cleaning, lower total costs and are constantly looking for new ways to improve on this. Vileda Professional customers receive a cost effective, high performance bespoke solution specifically designed to meet their needs, and, the range of products and systems available gives customers total peace of mind when it comes to achieving the necessary levels of hygiene required. No matter what the question is, Vileda Professional has the answer. Tel: 01706 759597 Email: Stuart.Yates@fhp-ww.com www.vileda-professional.com/en-GB
3
CARINGNEWS
Care firm hailed a beacon of quality after celebrating unique landmark A CARE organisation is celebrating a major milestone for the quality of the service it provides. Pendine Park was the first nursing home in the UK to be awarded a British quality mark 25 years ago. The British Standard 5750 award was presented in 1993 by the then Parliamentary Under Secretary of State for Wales Gwilym Jones. A quarter of a century later it’s been replaced by the ISO 9000 award which Pendine Park also holds. The company was founded in 1985 by Mario Kreft MBE and his wife, Gill. They established the Gwern Alyn care home in Wrexham after being unable to find anywhere that met their high standards for their own grandparents. The organisation now runs eight care homes in Wrexham and Caernarfon as well as newly-opened luxury care apartments in Caernarfon. Last year Pendine invested
Celebrating 25 years of having BS/ISO accreditation are Chris Lewis enrichment co-ordinator at Pendine, Lesley Griffiths AM, Josie Deguzman, nurse and Mario Kreft. £250,000 in refurbishing an and dining area 8,000 square foot building on In total the organisation Wrexham Technology Park now employs more than 800 where they are now training peoples across the region. the social care professionals Pendine invited Wrexham of the future. AM Lesley Griffiths, who is Pride of place goes to the also the Welsh Assembly Pendine Academy of Social Government’s Cabinet Care which includes the Secretary for Energy, ground-breaking new virtual Planning and Rural Affairs, training centre featuring to help them celebrate the totally realistic recreations of unique landmark in providing a residents’ lounge, bedroom quality care.
Mario said: “My wife Gill and I started Pendine Park 33 years ago and we were exceptionally proud to become the first nursing home to be achieve the British Standard 5750 award when it was presented by Gwilym Jones in 1993. “In achieving the award we took a structured approach as we needed to demonstrate we were really delivering exceptional care. “It helped us to set up and deliver our training academy which is so important in helping us deliver excellence in all we strive to achieve.” He added: “It also helped us to develop our own systems of care planning. “We have gone onto develop those systems further and what that has done is ensure we are, as an organisation, fit for the future. “It’s very important to us that the people we care for and their families have confidence in what we do and how we deliver care.”
At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk
www.caring-uk.co.uk Advertising
Healthcare Product Manager: Bev Green Tel: 01226 734288 Email: bg@scriptmedia.co.uk Assistant Manager: Tracy Stacey Tel: 01226 734480 Email: ts@scriptmedia.co.uk National Sales Executive: Mandy Edwards Tel: 01226 734692 Email: mandye@caring-uk.co.uk Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk
Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk
Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk
4
CARINGNEWS
Pupils from Durlston Court Preparatory School on their first visit to Colten Care’s Kingfishers residential and nursing home in New Milton.
Top two bring young and old together A PAIR of leaders in different fields have proved age is no barrier to learning or making friends. Durlston Court, an independent school in New Milton, Hampshire, is partnering with nearby Kingfishers care home to give children the chance to socialise with elderly residents. Weekly visits to the home see reception-year pupils meet and share learning experiences with residents, finding out about their lives, enjoying companionship and discussing topics of interest. The initiative caps a successful few months for both the school and home after they each gained the highest possible ratings from their respective inspecting bodies. Durlston Court was rated ‘excellent’ in all areas by the Independent Schools Inspectorate while Kingfishers, run by family-owned
Colten Care, gained an ‘outstanding’ rating from the CQC. To kick off the series of visits, Kingfishers’ residents first welcomed pupils for a super hero-themed afternoon of fun. Home manager Beata Brzozowska said: “Intergenerational activities like this are so valuable. Seeing our residents interact with these four and five-year-olds is such a joyful experience. It brings out the best in everyone.” The link with Durlston is one part of Colten Care’s wider commitment to providing companionship for residents. Across its 19 other homes in Hampshire, Dorset, Wiltshire and Sussex, the family-owned care provider is developing similar links with schools and other community organisations.
John returns to mange home where he first did work experience A SUFFOLK-based nursing home has welcomed the return of a former member of staff 12 years after he first stepped over its threshold, where he undertook work experience at the start of his working life. Mill Lane Nursing Home in Felixstowe, part of the Healthcare Homes Group, has appointed John Savage as its new manager. He first went to work at the nursing home in 2006 as part of a work experience programme run in partnership with his school. Having been inspired by the work undertaken at the home as a student, John decided to follow a career in the health and social care sector, where he held various care roles in elderly care settings in both Felixstowe and Ipswich. Having forged a career path in the care industry, John returned to Mill Lane in October last year in the role of deputy manager. Recently he was appointed manager of the home. “I was born in Felixstowe, and I continue to live here today,” John said. “I am very proud of my local roots and I feel honoured to be supporting people from the area who require nursing and residential care. “I have worked hard to learn and
John Savage
progress, and now in my role here at Mill Lane Nursing Home, I feel I am able to provide a valuable service to the community that I grew up in, and one which my grandfather worked hard to represent and support.” He added: “Mill Lane Nursing Home has an extremely dedicated care team who work hard to provide the highest standards of care to our residents. My focus for the months ahead is to continue this approach and lead by example. “We also plan to focus our efforts on creating more community-based activities for our residents to enjoy. I feel it is important to keep the home closely connected with the Felixstowe community and vice versa. “A new activities coordinator, Kate Nears, joined our team in November and together with Marilyn Wright, I am confident the team will achieve these goals.”
6
CARINGNEWS
New categories and venue for 2018 Caring UK Awards NEW categories and a new venue form part of the changes planned for the 2018 Caring UK Awards, with the event shaping up to be the biggest and best one yet. The awards, now in their second year, are organised by Script Events in partnership with Caring UK, and recognise excellence in all corners of the sector. New for the 2018 event will be the addition of three categories; Best Initiative in Care, Excellence and Innovation in Dementia Care and Regional Care Home of the Year. Best Initiative in Care will recognise businesses who are dedicated to bringing original and inventive ideas into the care home. This could be anything from introducing a new service or system for staff or launching new activities for residents. The Excellence and Innovation in Dementia Care award is aimed at care homes and homecare services who are constantly looking at ways of improving their offering for users with dementia. You should provide details and the benefits of any product or innovative idea which you have introduced that has transformed the lives of other people using your service living with dementia and/or their carers.
Our four Regional Care Home of the Year awards will recognise the best home in Scotland, the North, the South and the Midlands and Wales. This category is open to any care home; whether you are part of a group or privately owned. While the standard of care on offer will be considered, in this category we will be particularly looking at what makes you stand out from the other homes in your area, with a strong focus on nutrition, innovation and dignity within care. If you make the shortlist, we will
want feedback from both your staff and resident family members on what being part of your home means to them. You don’t have to be the biggest, or have the best technology to succeed in this category, but you do have to demonstrate a genuine passion and commitment towards care. In short, you will have a facility to be proud of – and will want to shout about it. Nominations for the industry’s biggest free-to-enter awards are now open at www.caringukawards.co.uk and will be closing on July 30.
A shortlist in each category will then be drawn up, with winners chosen by an expert industry panel. Trophies will be handed out at a glittering ceremony to celebrate the best of the best, which this year will be held at the Athena in Leicester on Thursday, December 6. Event director Judith Halkerston said: “We are really excited to be introducing the second Caring UK Awards – nominations are coming in and our events team is already busy ensuring that this year’s event is bigger and better than ever. “We were thrilled by the positive comments and wonderful feedback we received after the inaugural awards ceremony at the National Railway Museum in York in December and, having held other events, including the National Fitness Awards, at the Athena in Leicester we are sure that our sponsors and finalists will love this year’s venue. “Obviously, our main aim is to recognise and honour the best in our wonderful care sector and showcase the innovation and dedication that goes on every day so please share your successes and tell us about your hard work and initiatives by sending in your nominations … it’s a real privilege to read them.”
8
CARINGNEWS
Adios a dementia
Ingleby Care Home resident and WWII veteran John Podsukites with children from St Teresa’s Primary School dressed in 1940s clothing.
WWII veteran gives pupils first-hand history lesson SCHOOL pupils received a World War II history lesson from a medalwinning veteran of the conflict living at a Stockton-on-Tees care home. The youngsters from St Teresa’s RC Primary School, in Ingleby Barwick, visited residents at Ingleby Care Home dressed as children from the 1940s. Among the residents is John Podsukites, 95, who received the Medal of Ushakov from the Russian Federation in 2016 for his service on the arctic convoys in 1944. The convoys – named the “worst journey in the world” by Winston Churchill – delivered essential supplies to the Soviet Union during
the height of the War. John was part of a convoy that fought off 18 attacks in two days by German U-boats and aircraft, before arriving safely at its destination. He showed the children photos of the ships he served on, shared his experiences and told them stories about the war. Kirsty Walsh, activities coordinator at Ingleby Care Home, said: “John loved talking to the children about his experiences. The teachers were even asking if he could go to the school to do a presentation.” Several pupils from the school’s Year 4, 5 and 6 classes wrote notes about their visit to the care home.
Laundry in a muddle? ...You need “...the best and most cost effective
solution on the market...” Andrew Winstanley, Managing Director of Baycroft
From only £9.95 for 25 tags (inc VAT)
As recommended by
www.snappytags.co.uk
Label all your residents’ clothes in a snap! We laser-etch your required name or number onto the tags - guaranteed not to come off! * * * *
Secure & will not fade Quick to apply Discreet Re-usable
call (0344) 5611994
A LEADING housing and care provider has proved it’s never too late to learn something new by running language lessons for its tenants in a bid to prevent the early onset of dementia. Over 60s at Bield’s Coxton Gardens development in Glasgow have been boosting their memory skills with weekly Spanish classes, put on by one of the care assistants. Mariana Popa, care assistant at Coxton Gardens, said: “I was looking into some activities that we could organise for our tenants here in Glasgow as part of my personal development framework, and was keen to break away from the stereotypical notion that all older people want to play games such as bingo and dominoes. “I studied psychology and I’m currently doing my Masters in Global Mental Health at Glasgow University, so I’m well-versed on what’s called the bilingual advantage – the proposal that speaking more than one language can delay the symptoms of dementia by a number of years. “With this in mind, I thought that teaching the tenants a language would be a stimulating and fun new source of entertainment that could benefit their health. Mariana, who speaks some Spanish herself, has been schooling the tenants in the development’s lounge. Starting off at basic beginner’s level, lessons so far have consisted of listening to, and repeating, useful phrases to get an ear for the sound of
the Spanish language, and learning key vocabulary. In order to fully immerse the newfound pupils into their recently discovered hobby, the lessons also include tutoring in Spanish culture, too. Mariana added: “The language classes have been a great success. I’ve seen the tenants revising with class materials outside of lessons and some have even been practicing with their family. “One of my students has been practicing with her granddaughter who has also recently started learning Spanish.” Since the Spanish lessons have started, tenants can now be heard greeting one another with ‘hola’ as they pass in the hallway, and often say ‘gracias’ instead of ‘thank you’ when doors are held open.
CARINGNEWS
Halton Mayor Councillor Alan Lowe and students from Cronton Sixth Form College unveil the murals at Halton View Care Home.
Mayor unveils home’s murals ARTISTIC teens have brightened the lives of elderly care home residents in Widnes by creating murals of the town’s landmarks. The art and design students from Cronton Sixth Form College created a series of colourful designs to be displayed in the Halton View Care Home garden. They were officially unveiled by Halton’s Mayor Councillor Alan Lowe. The murals focus on the town’s industrial past, as well as green spaces such as parks and wildlife. Consultations were held with residents and their relatives to finalise the designs, which were then painted onto plywood boards. The Runcorn-Widnes Transporter Bridge, Victoria Park and St Paul’s Church are just some of the landmarks incorporated. The four panels have been mounted
on a wall in the care home’s garden as a permanent feature for the residents to enjoy and discuss. Chelsea Willett, home manager, said: “Many of the residents have worked in the town’s industries and remember the landmarks that have been painted in the murals. “They are absolutely stunning – bright and colourful. They are sure to spark off a lot of conversation among our residents, who recognise many of the scenes. “Our thanks go to the students of Cronton Sixth Form College for creating these art works and brightening up the care home’s garden wall.” The students, all studying for a Level 3 Extended Diploma in Art and Design, worked in small groups to research local history, landmarks and other images for the murals.
11
Wright Care Solutions Ltd Quality & Compliance Consultants For care, nursing, dementia, learning disability and other care providers nationwide
Services and support include: • Preparing you for CQC Inspection (including mock inspections) • Full Quality & Compliance Monitoring Visits, with detailed findings reports and easy to follow, step-by-step action plans • Crisis Management; supporting you if you’ve already had an unfavourable inspection, and guiding you through improvement plans • Reviewing and implementing fully compliant and legal care plans, and guiding staff on care planning requirements and techniques • Support with the Mental Capacity Act and DoLS Legislation • Investigations and support on Safeguarding, and other, incidents • Advice, guidance & hands-on support with Dementia Friendly Environments • People management, employment & performance issues, training analysis and delivery, where required For a full list of services available, please visit
www.wright-care.co.uk/services Or, please call our dedicated enquiry line:
07557 761141 enquiries@wrightcare.co.uk ..
HEAD OFFICE: The Office Suite, Skirlaugh Village Hall, Benningholme Lane, HU11 5EA Tel: 01964 563976
16
CARINGNEWS
CQC appoints chief operating officer A Nantwich-based home care provider is flying the flag for high quality care in the Cheshire area after being named as its company’s best office in the country. Paul Best, managing director of Clarriots Care Cheshire East, his wife Jane and their team were presented with the trophy and certificates recently. The accolade was voted for by the Clarriots Care network and their partners to recognise the dedication to providing highquality care that all the company’s offices provide their clients. Paul and his team were also presented with an award last year for the best new Clarriots Care office.
THE Care Quality Commission has appointed Kirsty Shaw as its chief operating officer. Kirsty’s career has focused on leading operational change and improvement programmes across a number of public bodies in the environment and food, and agricultural sectors. She is currently director of transactional services at Natural England and before that she was director of service delivery at the Animal Plant Health Agency and head of standards and commercial support at the Food Standards Agency. As chief operating officer, Kirsty will provide leadership across CQC’s corporate and customerfacing functions, which include people (human resources), legal services, governance, digital, finance, commercial and the National Customer Service Centre. She will report to the CQC’s chief executive, Sir David Behan and she will be part of his executive team, including the chief inspectors of hospitals (Prof Ted Baker), of adult social care (Andrea Sutcliffe), and of general practice (Prof Steve Field), and the executive director of strategy and intelligence (Dr Malte Gerhold). Sir David Behan said: “Kirsty joins CQC with immense experience of leading cultural and operational transformation across a number of bodies.
Kirsty Shaw
“The role of chief operating officer is vital for CQC as we continue to improve our efficiency and effectiveness while ensuring we remain focused on improving people’s experience of health and social care services in England. “Working with my executive team, Kirsty will establish and deliver the organisation’s strategic priorities and take decisions on matters relating to the efficiency, development, performance and maturity of the organisation. Kirsty will take up her post on March 1. She added: “I am delighted to take on the role of chief operating officer at CQC. “I look forward to working with colleagues at CQC to act as a catalyst for improvement within the organisation and to ensure the needs of people who use services are reflected across its internal processes.”
Accessible Hotels in 2 Great Locations: Blackpool & Llandudno
S
afehands Holiday portfolio started in 2011 with the purchase of the New Mayfair Hotel on Blackpool’s New South Promenade. In February 2015, Safehands expanded its holiday portfolio with the opening of The Esplanade Hotel in Llandudno, North Wales. Both hotels are registered to provide a unique holiday experience with a specialist in-house care team capable of offering a complete package of care, from personal care to social and leisure support. Both hotels occupy enviable positions with panoramic sea views of the great British coastline and both have undergone a complete renovation and refurbishment program costing over £7m, to accommodate various groups of people with accessible accommodation you can rely on.
Accessible Bedrooms All bedrooms are appointed to a very high standard, most have sea views and are beautifully decorated. All bedrooms are equipped with large specially designed shower rooms complete with grab rails and shower chairs, most of which have an electric profile bed with built in sides. We have a selection of rooms with overhead tracking facilities, all rooms have accessible wardrobes, digital television and a hospitality tray. For extra reassurance all hotel rooms are fitted with an emergency call system linking rooms to reception and care staff.
Quality Dining We have our own in-house chef’s with over 20 years’ experience in cooking traditional and authentic cuisine. Using local suppliers to provide us with fresh produce, you can be assured of good quality home cooked meals throughout your stay. We still offer waitress service so guests and carers can relax and enjoy a hearty English breakfast, traditional Sunday roast not to mention our famous freshly battered fish and chips, along with a selection of our homemade vegetarian options. Wheat-free, dairy free and other dietary requirements are available, including a variety of delicious children’s meals.
Fantastic Entertainment We put a lot of time and energy into our fabulous live entertainment packages that feature every night from 8.15pm, along with bingo and raffles to keep everyone entertained. Throughout the year, the hotels will host a range of top stars from the nation’s favourite soaps, including Coronation Street and Emmerdale, along with our fantastic star tribute acts, so look out for our specially themed weekends, you won’t be disappointed.
Accessible Care Packages For guests travelling without their usual carers who want a holiday care package or those travelling with their own carers who may want to give their carers a break whilst away on holiday, Safehands is able to offer a variety of care solutions. Choose from a range of services from half hourly through to 24-hour packages. All carers are fully trained to CQC and CSSIW standards, care is provided by our in-house team of carers. We are able to provide personal care along with social and leisure outings. Our care staff have a wealth of experience working with people with varying disabilities, underlining our commitment to valuing people as individuals. Ensuring our approach to care is delivered in a dignified way.
Specialist Equipment To make your holiday as easy as possible, we will endeavour to supply, free of charge, specialised equipment you may require during your stay with us. All we ask is that you notify us when making your booking.
Fully Accessible Travel Solutions Pick-up and return transport is available from £25.00 per person. Call our sales team for a competitive quote. Travel in style on our fully accessible minibuses, which can pick you up from your door at the start of your holiday and return you at the end. With Safehands fully accessible transport service you can be sure of a relaxing start to your holiday experience.
For more info visit www.safehandsholidays.co.uk or call our reservations team on 0333 999 8888
CARINGTRAINING AND RECRUITMENT
19
Care home strengthens its management team CHRIS Morrice has been appointed care manager at Edinburgh’s newest care home, Cramond Residence. A Registered Nurse from Edinburgh with over 10 years’ healthcare experience – five of which have been spent specialising in care sector management – Chris will work closely with the team to ensure residents have a smooth transition into life at Cramond. Joining the Walker Group from a similar role with another care provider, Chris was recognised for his excellent skills in training and staff development. He will work closely with general manager Eileen Gray to design and manage the care services, and will be responsible for shaping the way in which care is delivered by training and supporting staff. Chris said: “It is an honour to be working with such a well-established company on this very exciting new home. “I’m passionate about providing high quality care and sensitive to the needs of others – qualities which I believe will be hugely valuable in this new role to ensure the wishes of our residents and their loved ones are heard and adhered to. “I strive to be a positive role model and my focus is now on ensuring we recruit and train the right calibre of staff and support them to deliver the
Carers become ‘Dementia Friends’ at nursing home Chris Morrice excellent standard of care which will become synonymous with Cramond Residence.” Graeme Kelly, director at Walker Healthcare, added: “Chris’ sense of compassion and ability to build meaningful relationships means he is a perfect fit for this role at Cramond Residence. “He is an expert in care management and will be invaluable in recruiting and training employees to ensure our residents settle into life here as easily and comfortably as possible.” Cramond Residence is due to open later this year.
THE Chase care centre in Watford has welcomed seven new carers to the home, and as part of the induction programme has provided ‘Dementia Friends’ training. The home, which is part of the Healthcare Homes Group, is providing Dementia Friends training as mandatory practice to all new members of staff that join the business. New staff at The Chase include Claudine, Martha, Samuel, Lucia, Vida, Linda and Lee Anne, who have all joined in various capacities, including as carers to support the existing team. The ‘Dementia Friends’ sessions help people to understand more about dementia and how they can help those living with the condition. It
is an initiative that originated through the Alzheimer’s Society to raise greater awareness and understanding of dementia. Joanna Mossess, manager of The Chase, said: “Our training policy recognises the importance of really trying to understand the needs of individuals and their families who are living with dementia. It is so important for staff to be reminded of the importance of being able to clearly and effectively communicate with and support them. “We are delighted to welcome the seven new members of staff to our home, and look forward to them putting their Dementia Friends skills into practice over the coming weeks and months.”
What’s on offer? We offer bespoke training and qualification packages to suit the needs of your setting and learners as well as: • Person-centred care is at the heart of what we do • Sector experts will share industry experience and best practice
Offering Lifetime Support Looking for a career in the Adult Care sector or to progress in your current role?
Then BB Training Academy is here for you!
• Flexible learning models are employed to refresh or upskill sector knowledge • We offer a range of Online, E-learning and face-to-face training • Level 2 Diploma in Health and Social Care • Level 3 Diploma in Health and Social Care • Level 5 Diploma in Leadership for Health and Social Care and Social Care
01543 711150 www.busybeestraining.co.uk
20
CARINGTRAINING AND RECRUITMENT
Care home staff helping Claire achieve her goals By Dominic Musgrave
Natalie lands ‘dream’ role
NATALIE Ravenscroft has been appointed experience coordinator at state-of-the-art care village Belong Crewe with responsibility for the development and implementation of a programme of activities suitable for customers of varying ages and abilities. Coming from a family of care workers, Natalie was previously a regional activity executive with a North West based care home group and, prior to that, gained four years’ experience in dementia care in a family run care facility in Rhyl, North Wales. She said: “ In my late 20s I realised that the type of care support I wanted to experience was in the field of dementia care, particularly focused on the development of activities to improve the social wellbeing of those living with the condition, so the job within one of the standard bearers in the field of dementia care is a dream come true.”
A 29-YEAR-OLD Cerebral Palsy sufferer is achieving her goal of studying for an NVQ Level 2 in Health and Social Care with the help of two carers at Czajka Care Group’s Staveley Birk Leas Nursing Home. Claire Thomas has lived at the Shipley home for six years. She is wheelchair bound and a quadriplegic as a result of the Cerebral Palsy, which affects her movement and causes spasms. Claire said: “I decided that I wanted to start an NVQ in Health and Social Care because I have always wanted to be a youth worker. “The terrible thing about Cerebal Palsy is that it affects the body, but my mind is fully active – I just need help putting the pen to paper!” She started the NVQ five months ago. Her carers Cath Yeardley and Hannah Ryan spend 14 hours a week helping her to research and write up her coursework. Claire is expected to complete the course within the next two years. Cath added: “Claire is an incredibly determined and bright lady and it’s a pleasure to be able to help her achieve this goal. “All of the ideas are her own, we just help her by writing up notes and typing out her coursework. We
Claire Thomas sometimes use our very own training centre to do the work in as it’s a quiet and ideal space.” In addition to the NVQ, Claire is also heavily involved in many aspects of life at Staveley Birk Leas. She is a regular interviewer of new staff and also helps on reception. Claire said: “I previously attended Portland College where I completed a three-year course in Independence. “The NVQ is the next step in
my learning journey and I simply couldn’t do it without Cath and Hannah’s help. “I would like to encourage other people who have conditions like mine to never give up on their dreams and not to listen to people when they tell you that your goals are too unrealistic.” Staveley Birk Leas provides care for up to 60 people, aged 18 years upwards, who have physical disabilities and are unable to look after themselves in their own homes. Group managing director; Konrad Czajka, added: “We always pride ourselves on putting the wants and needs of our residents first, and our support of Claire as she embarks upon the NVQ, is just one example of how our team delivers this. “Claire is such a clever lady who not only works hard, but wants to contribute to our home environment. “That is why we have encouraged her to help in the interviewing process and also be involved on reception as she gets a lot of enjoyment from playing an active role at Staveley Birk Leas, and we also benefit hugely from her viewpoint.” Czajka Care Group operates five nursing and care homes as well as offering a range of purpose built retirement houses and apartments in West Yorkshire.
"Making Independence Possible"
The My Life Online training programme covers many aspects of life such as Managing Money, Dealing with Change and Relationships. We believe in using a tailored way of teaching that suits each person individually.
www.mylifelearning.co.uk
01708 859 471
info@mylifelearning.co.uk
22
CARINGTRAINING AND RECRUITMENT Advertiser’s announcement
Offering lifetime support to the care sector ... By Fay Gibbin
Nicola Hollis, Jane Andrews and Laura Puleston
Boss says ‘You Can Care’ THE boss of a homecare company has launched ‘You Can Care’ – a campaign to address the shortage of care workers. Heather Simms, who runs the Welwyn and Hatfield branch of Home Instead Senior Care, will be raising awareness, banishing pre-conceived ideas about what caring is all about, as well as informing people about just how rewarding working in care can be. According to Skills for Care, the strategic body for workforce development in adult social care in England, there are approximately 90,000 vacancies in the social care sector at any given time. The ageing population has created a huge requirement for care services and Heather reports that the national picture is reflected in the local area. Home Instead, who specialise in care for older people in their own homes,
is hoping to double the number of caregivers on their team in 2018 in order to keep pace with demand. She said: “There are so many wonderful moments and human stories that go hand in hand with the role of a caregiver. With the ‘You Can Care’ campaign we’re planning to give people a window into just a few of these. “Our team will be sharing a few images and updates tagged with the hashtag #youcancare to show the world why they love their jobs and how care giving can be a genuinely rewarding career for the right people.” The hashtag #youcancare has been created to support the campaign. As well as sharing positive stories, the company will also be offering tips, advice and support for the hundreds of people caring for family members in the local area.
A CAREER working in the health and social sector requires a caring and compassionate nature to help adults with care and support needs to achieve their personal goals and live as independently and safely as possible. At BB Training Academy we focus on delivering high quality training to the health and social care sector to support those who work in care to make a positive difference to someone’s life. Our unique and innovative delivery approach is tailored to the individual needs of employers and guaranteed to incorporate the latest thinking and practices to ensure the learners have the right knowledge and skills to provide high quality compassionate care and support and confidently make best interest decisions. We recognise the value of embedding training and development of staff into a wider talent management strategy. Working with many employers of all sizes within the care sector who have used this approach we have seen positive results, including reduced staff turnover, building a pipeline of future talent and increased levels of satisfaction and motivation. Whether it’s an entry-level carer looking to develop a career in the
sector or someone who is looking to progress in their current role, BB Training Academy provides a range of accredited courses, delivered by professionals who are highly qualified and have strong occupational sector experience. Our courses include Adult Care Worker (level 2), Lead Adult Care Worker (level 3) and Higher Apprenticeship in Care Leadership and Management (level 5). We also provide the care certificate, refresher and upskills courses delivered through various methods including onsite training and e-learning. For a comprehensive list of our short courses and training programmes visit our website or, alternatively, call one of our experienced trainers to discuss your individual needs. n Fay Gibbin is CEO of BB Training Academy.
24
CARINGFIRE SAFETY AND SECURITY
More than a simple fire extinguisher check… “Is it really a year since you were last here?” YOU greet your fire extinguisher technician who has arrived to complete the annual maintenance of the extinguishers. You know he/she visits once a year to check each of your extinguishers is operational; he/she probably chats about your extinguishers and then gives you some paperwork. You wave cheerio and you put the paperwork into your file. “See you next year” But do you know what you actually received during your fire extinguisher technician’s visit? Obviously the technician’s first duty is to carry out the work they are employed for; the service of the extinguishers to the British Standard (BS5306 part 3); but did you know your technician has to undergo lengthy training; pass a rigorous exam; become a member of a competence scheme and undertake strict health and safety training before they even turn a spanner? Refresher training every three years is a requirement after that. All that to keep you and your employees safe! When he/she visits, each extinguisher is subject to a 20-point check of before it can be signed off. A more intrusive level of maintenance is required every five years. You need all of your technician’s skill and
experience for both. And he/she will identify any extinguisher which has reached end-of-life before you end up with an extinguisher which won’t work or, worse, becomes a danger to your or your employees. And no need to wait for delivery of equipment because your technician should have everything you need in his van on the car park. He will be able to commission and install that for you too – delivery couriers can’t do that. At the end of the visit he/she will fill in your fire log book and issue certificates of maintenance ensuring
that the business has documentation for you to show the enforcing authorities when requested. Finally he/she will remind you what checks you should be making every month. You also rely quite heavily on the organisation behind the technician. For your own protection, they should be third-party assessed, carry the right liability insurances to protect you and your business and provide the technician with tools, the correct spares and refills for your extinguishers. They should also be members of a recognised Trade Association (such
as The Fire Industry Association) who will alert their members to extinguisher-manufacturer safety notices & recalls. You get a great deal out of a visiting service technician; the organisation behind him/her and the association behind that. More than a do-it-yourself solution. More than a simple fire extinguisher check. Your fire extinguisher technician: choose an expert from the Fire Industry Association members list. To find an FIA member in your area visit www.fia.uk.com
Reminder to keep mirrors away from windows after fire STAFFORDSHIRE Fire and Rescue Service is reminding residents not to leave mirrors near windows after a fire at a care home in Rugeley. The warning comes after a cleaner smelt burning on the first floor of Nethermoor House care home. She raised the alarm and fire crews were called to the scene. Firefighters from Rugeley and Cannock found the fire in a first floor bedroom. They wore breathing apparatus and
used a hose reel jet to extinguish the blaze. Positive Pressure Ventilation was used to clear smoke and an inspection of the room found the fire was caused by sunlight which had shone on a make-up mirror and ignited nearby curtains. Station manager Tim Hollingworth said: “It is very fortunate that the cleaner acted quickly when she smelt the smoke, before the alarms even activated, and the care home staff
did an excellent job, working calmly and quickly, to evacuate residents. “Crews quickly extinguished the fire and once it was safe, elderly residents were able to return to another area of the building to get out of the cold. Thankfully no one was injured but all residents were assessed by paramedics as a precaution as it was quite a shock for them having to be evacuated. “People don’t realise that sunlight
can be extremely powerful and if reflected off the surface of a mirror it can produce enough heat to ignite flammable materials. “Always keep reflective items such as mirrors well away from direct sunlight. “Special care should be taken with convex and concave shaving or make-up mirrors which can magnify the sun’s rays onto combustible items such as blinds, curtains or bedding, causing them to ignite.”
Derek used a door wedge to hold open a fire door.
He now has a criminal record. Dorgard - the safe and legal way to hold fire doors open. This device could save lives and protect you from a heavy fine or imprisonment.
FREEPHONE 0800 612 7908 www.safelincs.co.uk Ref: CUK/318
26
CARINGFIRE SAFETY AND SECURITY
Windsor retirement Three themes for a safe year village leading the way on fire safety A FULL scale fire rescue with the Royal Berkshire Fire and Rescue Service has been staged at the new Castle View Retirement Village in Windsor, which opens this Autumn. The full training exercise, fronted by watch manager Matt Weldon and teams from the local area took three hours and involved three fire engines and a team of 15 firefighters to stage a mock rescue. Robin Hughes, managing director, Castle Retirement Living, said: “Beyond our enhanced fire safety strategy for the development including a sprinkler system, a fire resistant concrete structure and multiple staircases, the exercise proved that all residents that move into Castle View should be reassured about the highest level of fire safety. “All balconies were proven to be fully accessible by the fire brigade and its aerial ladder platform can also sit on the sky deck of the development’s Castle View Sky Lounge.” Once completed, Castle View Windsor will provide homes for over 150 local residents for the over 55s and upwards. Robin added: “The findings from the Grenfell enquiry will take time
NASHiCS would like to offer you three themes to ensure you have a safe and healthy year: Be innovative; Be inclusive; Be inspiring. All can be woven into our daily activity pursuing “Excellence for safety and health in care services”. Working in the care sector presents everyone with an emotional seesaw; sometimes on your own and isolated or getting bogged down in complex topics, while aiming to deliver fantastic outcomes for all those people being supported and cared for. Safety is not optional. In order to support social care
Helping to save lives in the care sector
to unfold and during our build we decided to take the lead on fire safety by building a concrete frame, installing sprinklers in all corridors. “This exercise also demonstrated beyond doubt that every apartment balcony along with the sky deck is accessible to the fire brigade.” Four show apartments at Castle View will be ready for viewing in May just after the Royal Wedding weekend and local residents will continue to have priority reservation until June 30 when the apartments go on general release.
National Association for Safety and Health in Care Services THINK
Proactive
LESS
Reactive
Taking care of your Health and Safety Event Programme 2018 across the UK NASHiCS presents a programme of one day Forums for Safety & Health aimed at those involved with Health & Safety across the Social Care Sector. Join us at one or all the Forums convenient for you. Varying programme for each day.
Cardiff – Thursday 17th May Edinburgh – Tuesday 12th June Belfast - Thursday 4th October Developing Themes include:
Hand Arm Vibration Syndrome, Regulators updates (Care and Safety), Legionella, Medication Management, Dynamic Risk Assessments, Contractors and Partnerships, CDM, Prosecutions, MSD's Forum includes delegate pack, speakers’ presentations, refreshments & lunch. Event discount for Members .
For more information
Booking, Delegate Fees, Directions & programme for each day go to
www.nashics.co.uk
delivery relating to health and safety, investigate the association’s website. NASHiCS – to promote and improve health and safety within care services and to provide a forum for individuals and organisations involved in any aspect of health and safety to exchange and share information, experience and expertise. We also have three forums across the UK entitled Think Proactive – Less Reactive These forums in Edinburgh, Cardiff and Belfast will give a unique opportunity for care providers to find solutions and hear about good practice that will help with the day to day health and safety challenges.
HELP Save Lives Medical and Training Supplies has dedicated its growing product portfolio by offering products and training that will hopefully make people’s lives easier. As well as offering excellent customer service, we only supply the latest products made by the best manufacturers. We are proud to include the Ant-Choking device – LifeVac. The LifeVac antichoking device which has now saved 11 lives, mainly in UK care homes. You might already have one as the device is in over 600 care homes throughout the UK. The LifeVac is a non-powered single patient portable suction apparatus developed for resuscitating a choking victim when standard basic life support protocol has been followed without success. At just £59.95 + VAT the LifeVac is not only ideal
for when choking protocol does not work, it is also ideally suited to disabled people in wheelchairs or people that are venerable to choking and not physically able to have protocol performed. LifeVac has been recognised as an unmet medical need by the Medicines & Healthcare Products Regulatory Agency – http://www.helpsavelives. co.uk/life-vac-anti-choking-device Enquiries: Visit www.helpsavelives.co.uk or call 0208 127 0210.
27
CARINGNEWS Advertiser’s announcement
Gainsborough Specialist Bathing celebrates 30 years of success 2018 is an impressive milestone for Gainsborough Specialist Bathing as it signifies three decades of specialism in assisted bathing. Gainsborough is a proven manufacturer of power assisted baths that deliver utmost safety, dignity and comfort in long term and acute care. It has an established heritage for design innovation and engineering prowess which results in cutting-edge bathing solutions for bathers and carers. 1988 witnessed Gainsborough’s acquisition of bath manufacturing facilities in Walsall, West Midlands. Over the decades this site has become Europe’s largest manufacturer of specialist baths and a centre of excellence that drives change in the care sector. Its world-class power assisted baths deliver performance of the utmost calibre in the most challenging of high-traffic situations. This proven track record has been enhanced by a holistic approach to service and support that adds value throughout the lifetime of the product. The Gentona bath from Gainsborough is highly regarded within the industry and is first choice for many healthcare providers. It is an ultra-efficient variable height
bath with powered bather transfer seat that delivers dependable moving and handling – encompassing over three decades of knowledge and experience in assistive technology. Part of the latest generation of specialist baths from Gainsborough, the Gentona encompasses an array of innovative features that reduce utility consumption and bathing cycle times whilst maximising comfort and safety. By specifying the Gentona
care home groups and hospital trusts benefit from a reduction of approximately 20 per cent on their water and electrical consumption. This represents a significant saving especially over multiple installations and sites. In addition to this commercial advantage, the Gentona delivers clinical excellence through its BioCote Antimicrobial Technology. Introduction of this superbug-beating protection in 2017 represented
another significant milestone in Gainsborough’s 30-year timeline. As a world’s first in assisted bathing, BioCote provides 99.9 per cent 24/7 protection against harmful microbes including Influenza H1N1, E.coli, Salmonella and antibiotic resistant CPE, CRO, CRE, VRE and MRSA. The Gentona offers an unparalleled hygiene factor that ensures a far lower risk of infection. Gordon Farmiloe, Gainsborough Specialist Bathing owner, said: “2018 is a special year for our customers and us. It signifies three decades of excellence in assisted bathing and a new level of trust in terms of expertise and performance. “Every solution we manufacture encompasses our extensive experience and as our innovations continue to drive change, we are proud of our proven specialist reputation.” In celebration of Gainsborough Specialist Bathing’s 30th year of specialism, this trusted manufacturer is offering the Gentona bath at only £5,500* – including delivery and commissioning. Call: 01527 400022 Email: info@ gainsboroughbaths.com www. gainsboroughbaths.com * Offer expires March 31, 2018. Full terms and conditions on request
Proud To Be British
CARINGNEWS
CHRISTOPHER GU FOR THE ULTIMATE INTER
Ask About Our 5 Yea
Our Price Compari
Save Up To and Over 30% On Check their respective
Shackletons - Barons - RenR Furnitur Loch Florence
Large Range of Oak Furniture
Piccadilly From £169 + VAT Florence From £189 + VAT
42" Dining Table From £139 + VAT
York Dining Chair From £99 + VAT
Loch Lomond
Tudor Dining Chair From £85 + VAT
Windsor From £145 + VAT
Notting Hill Je From F £13 £169 + VAT
We carry a vast range of curtain fabrics of the highest quality but lowest possible prices in the cou van going throughout the country lounge displays & dining room di of a new build or refurbishment, an appointment with no obligatio turnaround on chairs.
Contract Beds From £89.99 +VAT
500 Jemma Chairs To Clear In Top Quality Vinyl 10 Colourways From £129
Christopher Guy Interiors, Units 2&3 GB Business Park, Tel: Cutler Heights Lane, Em Bradford, We BD4 9HZ
Proud To Be British
R GUY INTERIORS NTERIOR DESIGN SERVICE
New build turnkey available Lamps mirrors Flower Displays Artificial Plants Holly Bushes Garden Seating Statues Conservatory Furniture Interior Lighting Highest Quality Wallpaper
ur 5 Year Guarantee
mparison Challenge
% On Our Competitors Prices 0%
pective costs details costsfor detailsfor
- RenRay - CareChair - YTM urniture
Notting Hill From £169 + VAT
Edinburgh
Chesterfield Faux Leather Chairs From £799 + VAT
Hill
Jemma From £139 + VAT AT
curtain and coordinating chair lity but delivered to you at the ality the country. We have a show country with bedroom displays, room displays. If you are thinking hment, do not hesitate to book bligation. We offer a 7 day obligation.
rk,
Coffee Tables From £69 + VAT
500 Queen Anne Chairs To Clear In Top Quality Vinyl 10 Colourways From £119
Tel: 01274 660 123 Email: enquiries@christopherguyinteriors.com Website: www.christopherguyinteriors.com
Chesterfield Faux Leather 2 Seater Sofas From £959.99 + VAT
Christopher Guy Interiors now offer a completely free interior design service for new builds and home refurbishments offering curtain design and manufacture, the highest quality wallpapers, feature wall art and one of the best ranges of accessories in the country, flower displays, paintings, pictures, chandeliers, garden furniture and silk flower displays, giving your home the highest possible standard in furnishings offering you a complete one stop shop at 30% less than our competitors.
Chesterfield Faux Leather 3 Seater Sofas From £1199.99 + VAT 200,000 times abrasion tested. No animals were harmed in the making of our Furniture.
30 CARINGCATERING, NUTRITION AND WELLBEING Zach Miles, Anne Lisa, Carol’s mother, Carol and Jemima.
Pupils join first homeowner GUESTS gathered at Rosewell House Extra Care Housing Scheme in Tonbridge to celebrate the launch of the showflat. Anne Lisa and Jemima, year eight pupils at Weald of Kent Grammar School who chose the name for the scheme, joined Carol Cox, who has reserved the first apartment, alongside guests of Rapport Housing & Care, to celebrate the opening of the flat. Chairman Zach Miles welcomed everyone and presented Carol with a key, before guests browsed the flat and sampled refreshments, provided by Catering Academy, recently appointed as the scheme’s caterers. Scheduled for completion in May, Rosewell House will comprise 59 one and two-bedroom apartments, 35 available through affordable rent and 24 to purchase through Older Person’s Shared Ownership. Residents can remain independent
while utilising communal facilities including a restaurant, hair salon and therapy room, club room and landscaped gardens.. Zach said: “As well as Rosewell House, we are developing new extra care housing schemes in Larkfield and Wateringbury. “All of our new schemes will contain affordable apartments, through rent and shared ownership, in addition to a small number of market sale units. “So, we are certainly doing our bit to contribute to the housing market for over 55s, while ensuring all that we do is in line with our core values and chartable ethos.” Extra care housing schemes enable over 55s to live independently in their own home, while benefiting from varying levels of care and support. To be considered for extra care housing, residents must be over 55 with a minimum care and/or support need of 3.5 hours per week.
SPONSORED BY
Cycle to Tel Aviv? On your bike ...
RESIDENTS at a care village catering for Manchester’s Jewish population are going for pedal power rather than jet power to blow away the cobwebs by embarking on a virtual sponsored cycle to Israel to raise funds for digital equipment for the village’s households. Sixteen residents at Belong Morris Feinmann village in Didsbury, all of them over the age of 85, are taking part in the challenge. The team will cycle in relays, using state-of-theart SilverFit exercise equipment in the village’s on-site gym, which is designed for use by older people and encourages greater exercise by making it more fun and engaging. A cycling machine connected to a giant screen, displaying scenery that moves according to the speed at which the participants are cycling, will be used to simulate road conditions for the plucky riders participating. Belong is one of the first operators in the care sector to adopt SilverFit equipment at its villages throughout the North West and its use for the sponsored cycle ride is to encourage an active start to the New Year and to raise funds to purchase an Amazon Alexa digital assistant for each of the village’s households, to keep residents engaged with new technology. The Belong senior cyclists will ‘hit the road’ for a total of 12 hours, which
Belong Morris Feinmann resident Barbara Jacques using the SilverFit exercise equipment. is believed to be the time it would take by car and plane to travel from the Didsbury village to Tel Aviv and back, and they are being sponsored by visitors and families of residents. Visitors to the Belong village can make a donation at reception, and follow a map charting the residents’ progress. Angela Luckett, experience coordinator at Belong Morris Feinmann, said: “The aim of the initiative was to start the New Year as we mean to go on health-wise and encourage going to the gym. “The residents have really got behind the project and are queuing up to participate. Whatever the amount of funds raised, this is a great exercise…literally, and the sponsorship to enable investment in new technology is an added bonus.”
CARINGCATERING, NUTRITION AND WELLBEING
SPONSORED BY
Plenty to consider when designing a new kitchen WHEN planning a warewash system, there’s more to consider than selecting a new machine. Racks and chemicals are also essential components of an efficient warewash system. Considering workflow, working out how to get the dirties to the wash area, and back again is also an integral part of care home kitchen design. It’s about buying a system, not just a box. Depending on the size of the care home there is a choice of undercounter dish and glasswashers, though these would only be suitable for the smallest of sites. For larger operations utensil washers, pass through, and rack machines are available. Talk to your supplier about creating a system that will work for your care home. Winterhalter’s new Connected Wash system exploits the latest networking and digital technologies to make warewashing more efficient, reliable and controllable. Connected appliances will bring a whole new and different type of efficiency to care home kitchens, especially those who operate over multiple sites. Operation managers will be able to monitor equipment like never before and will be able gain efficiencies because of the power of the data at their fingertips. These will be efficiencies like reduced downtime through identifying products or components that are be about to fail. The system allows Winterhalter warewashers to be networked to provide more continuity and efficiency in the kitchen – or in multiple kitchens. The system keeps Winterhalter warewashers working at optimum efficiency as it lets operators know when anything goes wrong. Winterhalter’s Pay Per Wash is an alternative payment model, it eliminates acquisition costs and means the operators are only charged when the warewasher is actually washing. Pay Per Wash contracts have no minimum term and can be cancelled at short notice. With Pay Per Wash, care home caterers select a desired number of wash cycles and prepay for them, using a credit card. The wash codes they buy are automatically entered into the machine and they can start washing straight away.
There is a fixed price per wash cycle, and everything is included in the package: warewasher, racks, water treatment and chemicals. Even repairs and maintenance costs are included in the fixed price. Costs start from 26.18p per wash (so 100 washes cost £26.18). Winterhalter provides a total solution for warewashing, from pre-sales advice to after-sales service, training and maintenance. Alongside its market-leading dish and glasswashers, the company’s range includes utensil washers, advanced water treatment machines, cleaning chemicals and detergents. Enquiries: Call 01908 359000, see www.winterhalter.co.uk or www.winterhalter-scout.biz or email info@winterhalter.co.uk
Commercial Kitchen show is open for trade registration THE countdown to Commercial Kitchen 2018 has officially begun, with the opening of online visitor registration. Now in its third year at the NEC Birmingham, the show is already wellrenowned as a must-attend event for top-level buyers from many of the UK’s leading care homes. Over 2,000 attendees from all sectors of the foodservice industry, including the care home sector, are expected to pack the aisles again on June 5 and 6. “It was a great opportunity to catch
up with current suppliers, meet new suppliers and get to see the new innovative products which are being developed,” said Angela Course, category manager (catering and food) at ESPO. Over 100 exhibiting companies are lined up for this year’s event, including a host of new names. The show will also feature a free two-day seminar programme, the Innovation Challenge Awards, and CEDA Awards Gallery.
31
32 CARINGCATERING, NUTRITION AND WELLBEING
SPONSORED BY
Maxine Patterson, kitchen assistant at Mundy House.
Unsung hero award for The Hawthorns Eastbourne care home employee achieves HA accreditation A KITCHEN assistant from a Basildon care home is celebrating after being named the Unsung Hero in the Prosper Essex Care Awards, recognising the hard work she does in her role. Maxine Patterson joined the team at Mundy House in 2013 and is known for going above and beyond to make the residents feel more comfortable and at home. The award panel recognised her for her support of residents who are nearing the end of their lives, her support of the home’s activities programme, and her encouragement of good nutrition for all residents. Home manager Josi George nominated Maxine for the award, which was presented by councillor Chris Whitebread, deputy cabinet member for health and adult social care. She said: “Maxine is an exceptional
member of staff. She is always polite, caring and responsive. Although she works in the kitchen, she always helps residents and staff without any hesitation. “She is very good in promoting nutrition and fluids as every day when she is on shift she goes around the whole home with her refreshment trolley which carries a range of healthy snacks and drinks, and of course, the odd treat. “Maxine has a heart of gold, and when the residents are happy she is happy.” Maxine added: “It was incredibly humbling to be nominated for, and to win, this award. I love working at Mundy House, the residents mean everything to me. “I was honoured that Josi took the time to recognise me for the work that I do, and I can’t believe I won the award.”
THE Hawthorns independent living retirement residency in Eastbourne has been accredited with the prestigious Hospitality Assured Award – a national standard for service and business excellence in the hospitality industry. Hospitality Assured is the quality standard created and licensed by the Institute of Hospitality, specifically for customer-led, service-orientated hospitality focused businesses. The process enables and encourages businesses to look at their operation through the eyes of the customer at every level of the organisation, identify what is great about the customer service and what could be improved. The accreditation promotes and recognises excellence in overall hotel and support services in a specific site, which includes front of house, food and beverage, culinary
By Emily Stuart, dietitian, apetito
healthcare professionals, but by the public, as often, it is carers, family, friends who are in the best position to spot the initial signs. A multifactorial condition, malnutrition can stem from a series of interrelated physical, social and psychological causes. The most common causes fall within the physical category. These include medical conditions which result in a lack of appetite such as cancer and liver disease, or conditions which disrupt the body’s ability to optimally digest food, Crohn’s disease for example. Older people often struggle to prepare and consume meals due to physical hindrances. These could include poor dentition, dysphagia or mobility issues. Social factors can be extremely instrumental in the development of malnutrition. Isolation leads to many older people in our community eating alone. For older adults in care, the upheaval of moving into a home can cause a loss of identity, confidence and subsequently isolation. With mealtimes being a social occasion, a lack of interaction around food may discourage eating and lead to malnutrition. Malnutrition is also associated with several psychological issues. Mental health problems such as depression and anxiety or a change in mental state due to bereavement can affect a person’s appetite and interest in eating. If insufficient nutrients
are consumed, a change in mood and energy levels will occur and a negative cycle will ensue. Other psychological causes can include eating disorders, substance addiction and dementia. Due to the complex nature of malnutrition and myriad causes, there are no blanket measures to prevent its occurrence. However, once the causes of each case are recognised, there are steps which can be taken to manage, treat and prevent reoccurrence of these. These steps fall broadly into two categories; clinical and social interventions. Clinical interventions include screening, monitoring and the involvement of healthcare professionals. In a care setting, it is essential staff undergo regular screening of residents and are trained in recognising when to involve various healthcare professionals. For example, a doctor may alter medication or subscribe oral nutritional supplements, while a dentist can be approached to tackle oral pain and denture problems. Dietitians are best placed to advise on how best to tackle malnutrition through diet. Speech and language therapists are the principal healthcare professional involved in diagnosing and recommending treatment for malnutrition caused by dysphagia, whilst occupational therapists can provide appropriate aids to enable independent eating. The social factors which lead to
and housekeeping services. It focuses on the standard of frontline service delivery and compliance to legal and regulatory best practice. Head of hotel services for the Avery Group, which owns the Hawthorns, Davesh Kumar, said: “We wanted to recognise the efforts of all the staff at The Hawthorns Eastbourne. “General manager Ian Turnbull leads a great team that delivers quality every day and contributes to the well-being of our residents. “It’s important that we recognise their hard work, often behind the scenes, and through this award we can acknowledge their contribution to the success of this Hawthorns community and to raising the bar for standards in the sector. We will now extend the Hospitality Assured programme across other Hawthorns sites in 2018 to build on this outstanding achievement.”
The physical, social and psychological causes of malnutrition in older adults ONE in 10 older people in the UK are suffering from, or at risk of malnutrition. This relatively unknown, yet significant issue, costs the NHS £19.6billion per year.1 Often overshadowed by obesity as a public health issue, malnutrition impacts a person’s wellbeing; this leading to further problems, such as an increase in hospital admissions, increased dependency and increased risk to life. Considering the demographic profile of the UK, the prevalence of malnutrition amongst older people will undoubtedly rise. Patients with or at risk of malnutrition result in a public expenditure cost of up to four times more than that of nonmalnourished patients, meaning as the population ages, it will become one of the UK’s most expensive conditions. Despite the brilliant work of organisations such as the Malnutrition Task Force and Age UK, malnutrition in older adults still receives little media attention. This may have contributed to the lack of public knowledge surrounding the issue. For example, almost half (42.6 per cent) of UK adults aged 30-50 are unaware of the serious nature of malnutrition, while four in 10 are unaware of the symptoms.2 Thus, in order to tackle malnutrition, it firstly needs to be better understood. Not just by
malnutrition are more challenging to address. Successful interventions include shopping schemes or lunch and activity clubs, which serve the dual purpose of providing older people with a means of eating, while offering them a chance to socialise. Where possible, family and friends should be encouraged to make visits during mealtimes, to help preserve the social aspect of eating. The physical, social and psychological causes of malnutrition are often interlinked and in many cases, can develop into a downward spiral. There is a vast network of support, information and guidance available to older people living with, or in danger of malnourishment. However, many never find their way into this network, due to the greatest problem in the battle against malnutrition: awareness. Gaps in professional training and public awareness may deter older people from seeking help and prevent healthcare professionals from recognising the signs. Progress has been made, but this must continue, with the ultimate goal of increasing awareness of the condition and creating an integrated system of health and social care. Only then will older people receive the help they need and deserve to live their lives long and to the full. 1. http://www.bapen.org.uk/pdfs/economicreport-short.pdf 2. apetito and OnePoll polled 2,000 UK adults aged 30-71 between February 23 and 28, 2017
CARINGCATERING, NUTRITION AND WELLBEING
SPONSORED BY
Making care home kitchens smarter By Glenn Roberts
IT’S time to embrace connectivity. Technology is having a radical impact on how the whole foodservice industry works. In the kitchen, touchscreens have replaced dials and knobs. You’ll as likely see a member of the kitchen brigade swiping to change the cooking process as to see them adjusting a burner. Similarly, apps and smart phones are changing the way customers select, book and pay for their dining experience on the high street. The smart kitchen is going to be a big trend for 2018, with more and more appliances able to be monitored and even programmed remotely. The buzz is around connectivity – and there’s good reason for this interest: the smart, connected kitchen is going to have huge implications for anyone running a care home kitchen. It’ll reduce costs. It will help make your business more efficient. It’ll reduce equipment downtime. It will maximise the lifetime of equipment. A machine warning of impending component failure will save downtime. It will give advice on best practice, showing how to reduce consumption and save money. It’ll
Glenn Roberts tell you when it needs a bit of TLC or a major service. Comparative data from different kitchens and sites may highlight good or bad staff procedures. What about if you want to change the programmes on multiple cooking appliances across one or more kitchens? In the past, this meant sending out updated instructions to each kitchen, so that they could be uploaded into the appliance. Connected devices can be changed from a central computer, tablet or even smartphone. They can have complex cooking instructions programmed into them, form just about anywhere. Given the growing ubiquity of networked devices (the so-called Internet of Things) it’s
increasingly easy for each device setting, in multiple appliances, to be updated centrally. The real potential in connected devices is not so much in centralised control, but the ability for the data collected to be used to analyse and create more efficient working methods. Combining information from multiple sources will help to identify opportunities for improvement and help to drive consistency. For example, it may show that a particular kitchen’s warewashers use less energy than others, yet the site itself is just as busy. Or that a combi steamer in a site is requiring more cleaning and descaling than ones in other sites with similar conditions. In each case, the data can highlight issues and help optimise efficiency and drive down costs. The Catering Equipment Suppliers Association is the authoritative voice of the catering equipment industry, representing over 190 companies who supply, service and maintain all types of commercial catering equipment from utensils to full kitchen schemes. n Glenn Roberts is chair of the Catering Equipment Suppliers Association.
Care home cook Judy Wilson is set to retire after more than two decades caring for elderly residents. The 74-year-old has been working at Ingleby Care Home, in Ingleby Barwick, for 22 years – as a domestic worker, then care assistant and eventually cook. She started at the home in 1996 and began her care assistant training shortly afterwards, working in the role for years. Five years ago she moved into the kitchen to prepare home cooked meals for the residents. Judy is now passing on the baton to her daughter Alison Rogan, who works at the home as a night time care assistant. Judy is pictured with resident Irene Blenkinsop.
Advertiser’s announcement
Runny eggs are back
Get the same amount of equipment into a smaller space
AS pressure on kitchen space increases, care home operators are asking how they can get the same amount of equipment into a smaller space. Manufacturers like Williams are looking at ways to produce refrigeration, including prep stations and counters, with similar capacity but in a smaller footprint. Luckily there are plenty of clever equipment designs to help maximise the refrigeration space you have. For example, Williams’ Jade Slimline counters have all the features of the standard range, but with a reduced depth of just 500mm, making them ideal for care home kitchens pushed for space. Williams’ latest prep station, the Onyx CPC2, combines functionality with space saving design. Featuring a preparation work surface with topmounted ingredients wells, undercounter storage and advanced refrigeration technology, the Onyx CPC2 delivers a prep solution that’s both practical and energy efficient. It’s ideal for a wide range of food prep including sandwiches, salads and desserts. To get the best solutions choose a supplier that
has a large amount of flexibility within their product range, as well as a large product range. Williams offers a comprehensive range of refrigerated cabinets and counters to suit all applications and sizes of operation. To maximise space operators are sourcing counters with drawers and Williams now offers freezer drawers as well as standard chilled storage drawers. In terms of refrigeration, energy-saving features to look out for include refrigeration with ‘intelligent’ control systems, such as Williams’ CoolSmart Controllers, which minimise the cabinet’s energy consumption. Thicker insulation, self-closing doors and smarter internal air flow designs will also help. Williams Refrigeration offers a comprehensive range of commercial refrigeration including gastronorm cabinets and counters, specialist bakery equipment, coldrooms, merchandisers and blast chillers. Enquiries: To learn more about Williams’ extensive product range visit www.williams-refrigeration.co.uk
IN A major change to its previous advice, The Food Standards Agency has stated that eggs carrying the British Lion mark can now safely be eaten runny, or even raw, by vulnerable groups such as care home residents. In a statement published on its website, the FSA said that “Infants, children, pregnant women and elderly people can now safely eat raw or lightly cooked eggs that are produced under the British Lion Code of Practice.” Following the salmonella crisis in 1988, the official advice has been that vulnerable groups, such as pregnant women, young children and elderly people, should avoid raw and lightly cooked (runny) eggs. However, the Lion Code of Practice has effectively eliminated Salmonella from British Lion eggs and in October 2017 the Food Standards Agency confirmed new advice stating that eggs with the British Lion mark on can safely be eaten runny or even raw by vulnerable groups. The new advice is good news for care homes and their residents. Previously some care homes restricted their use of eggs – but they can now make the most of this nutritious, versatile and cost-effective food. Residents can enjoy a traditional ‘dippy egg’ as well as many other dishes that were previously off the menu – providing they are made with British Lion eggs. Andrew Joret, chairman of the British Egg Industry Council,
said: “This is very welcome news, particularly for those catering to vulnerable groups. The Lion gives them the reassurance that the eggs they are using have been produced to the highest standards of food safety. “We would encourage care homes to ensure they specify Lion eggs and ensure that residents and their families know they are using Lion eggs.” Enquiries: Visit www.egginfo.co.uk
33
34 CARINGCATERING, NUTRITION AND WELLBEING
SPONSORED BY
A canine relations manager, a pub and a twilight club for residents who can’t sleep are just some of the ingredients that have led to a care home being rated as ‘outstanding’ by the CQC. Caring UK found out more.
Suffolk home rated outstanding THE ethos of Care UK’s Mildenhall Lodge is one focused entirely on residents, with the inspector’s report highlighting that care planning was extremely person-centred. The report noted key features which made the home an outstanding place to live, including an in-house pub and cinema, regular trips out for residents, and Sinbad, the home’s much-loved adopted dog who has been given the job title of canine relations manager. Social inclusion is an important part of day to day life at Mildenhall Lodge. The Lark Café is situated in the main entrance hall of the home, and throughout the inspectors’ visit it was a hive of social activity and a community in its own right within the home. Another key social space in the home was highlighted as the in-house pub, named the ‘QE2 Tavern’ by the residents. This area is set out like a real pub, complete with oak bar, pool table and bar stools. Residents were empowered to be involved in all aspects of running the home, and a ‘resident ambassador’ had been introduced. Jean Fincham was described as ‘an instrumental part of the home’, who was supported and empowered by home manager Katy Hughes to take part in the
recruitment of the team. During the visit, inspectors saw that Jean was interviewing new and perspective team members alongside the home management team. A voting system had also been put in place, so that residents could vote on decisions in the home. A recent vote had seen residents decide to adopt a dog – which resulted in Sinbad joining the team. Katy has also introduced a ‘Twilight Club’ to support residents living with dementia, who often don’t have regular sleeping patterns. The club is the chance to have a ‘cuppa’, a conversation and some meaningful activity. This is a new scheme at the home, and already a couple of
residents have joined. Life story books were highlighted as an important communication tool. The team used these books, which include the life history of residents, important memories, as well as hobbies, to engage with people and as a conversation starter. The report noted that engaging with the local community was a key part of life at Mildenhall Lodge. The home hired a minibus which enabled residents to take trips to the seaside and other care homes nearby. In keeping with the home’s culture, residents voted on where they wished to visit. Katy was recognised for demonstrating outstanding
leadership and was described as accomplished, knowledgeable and highly motivated. Residents and their relatives considered the leadership of the home outstanding, and the culture excellent in meeting residents’ needs in a person-centred way. The report said Katy was ‘clearly extremely enthusiastic about the home and care delivered’, and team members were committed to the residents that live at Mildenhall Lodge – a culture that was clearly led by the home manager. Relatives and residents told the inspectors that the home has exceptionally caring and attentive team members. She said: “We strive to create a welcoming home from home feel at Mildenhall Lodge, and I’m so pleased our continued efforts have been recognised by the CQC’s inspectors. Everyone here works incredibly hard to provide residents with compassionate, person-centred care, and to be rated ‘outstanding’ shows just how committed the team is to making a positive difference to resident’s lives each and every day. “I’m extremely proud of our team and I would like to say thank you for their hard work and dedication, which I know is also greatly appreciated by residents and their families.”
H E A LT H C A R E D I V I S I O N
Helping to make your residents active, able & enhance wellbeing Our dedicated healthcare division can provide you with a complete wellbeing studio or provide a single recumbent cycle. We offer solutions & support through exercise that will improve residents’ quality of life. Call us today to discuss your home’s solution.
0845 402 2456 www.servicesport.co.uk
We can service & repair all your existing equipment, any make or model.
Proud sponsors of:
C ARING UK
36
CARINGNEWS
Residents of Barnes Lodge in Tonbridge spent an afternoon getting stuck in to the Tunbridge Wells edition of Monopoly. Armed with a comfy chair and plenty of cups of tea and biscuits, residents of the residential care home settled down for a potentially lengthy game of Monopoly, sampling the exciting new Tunbridge Wells souvenir edition. The board game, which was donated to Rapport Housing & Care by Cripps, features around 30 landmarks, which replace famous Monopoly addresses, as voted for by local residents.
Members of the Armed Forces visited Half Acre House in Rochdale as it celebrated Dignity Action Day with a 1940s themed event. Members of the Fusiliers, The Navy, The Women’s Airforce, The Veterans Society and the British Legion and Rochdale Council’s Armed Forces representative added their messages, alongside residents, to a dignity tree in the home’s hallway. Residents and staff entered into the spirit of the day by dressing up – the women, some of whom had been land girls, in headscarves and pinafores and the men, a number of whom were Army and Navy veterans, in war time tin helmets.
Residents living at Hill Care’s homes have been monitoring their gardens for flying visitors as part of the the RSPB’s Big Garden Birdwatch. At Pelton Grange Care Home in Chester-le-Street, residents made fatballs to attract birds to the garden. They spotted chaffinches, blue and great tits, pigeons, sparrows and starlings. In Lemington, Newcastle-uponTyne, residents at Waverley Lodge Care Home also installed feeders, attracting blue, great and coal tits, sparrows, robins and magpies. At Simonsfield Care Home, in Runcorn, local pet store Runcorn Pets and Angling loaned a canary to keep the residents company while they watched their garden. And at Rotherham’s Broadacres Care Home, the residents’ homemade bird cakes attracted blue tits, dunnocks and collared doves, among others. Pelton Grange resident Sid Wilson is pictured watching the birds with deputy manager Chris Hogan-Hind.
A Swindon care home is continuing its mission to forge closer links between its residents and the younger local community by celebrating National Storytelling Week. Following the success of visits from a local nursery, Abbey House care home in St Andrew’s Ridge is bridging the generation gap further by linking with a Year 6 writing club from the local primary school, Abbey Meads. Eight children visited the home to read and discuss stories they had written specifically for the residents. Beauty students from West Kent College have been spending time at Barnes Lodge Residential Care Home, pampering the residents and improving their skills. The students have been gaining valuable work experience and putting their techniques to the test with residents, whom have very much enjoyed playing guinea pigs. Residents relaxed in the home’s salon and therapy room, where they were treated to a variety of soothing treatments, including therapeutic facials, manicures and hand massages. The students, who are currently undertaking their level three NVQ, have been visiting the residents regularly as part of their coursework.
A Fort William care home celebrated all things Scottish during an afternoon of Burns Night activities. HC-One’s Moss Park invited residents, their families and members of the community in to enjoy an afternoon of entertainment, which included musician Larry Burns and his granddaughter singing Scottish favourites on the guitar and accordion. Visitors enjoyed an assortment of homemade Scottish delicacies, including Dundee cake, Tunnocks teacakes, Irn Bru and whisky, while local priest, Father Roddy, piped in the haggis to everyone’s delight.
Staff at a nursing home in Wellington donned traditional eastern European folk outfits to take to the dance floor as part of an event to celebrate the culture of Romania. The event, hosted by the activities team at Camelot House and Camelot Lodge, featured Romanian music and dance, and the showing of videos of Romanian customs, dancing, wildlife and landscape. The activities team at the Camelot Care run home are planning further cultural events, with an ‘Oriental Day’ for the Chinese New Year and a Polish Day in May.
Residents and staff at a Rugby nursing home have been helping the homeless with an appeal in aid of a local charity. Willow Tree Nursing Home ran a ‘shoebox appeal’ with support from staff, residents and their families in aid of Hope4. Led by staff at the home, people made up parcels containing essential items such as blankets, bedding, toiletries, scarves and hats. They also donated sweets and biscuits for people sleeping rough. Hope4 supports local people who are either homeless or badly housed, assisting them with everything from the paperwork to get housed to applying for jobs.
CARINGUNIFORMS AND WORKWEAR
37
Advertiser’s announcement
Ambitious growth plans as business appoints a new managing director WE might be in the midst of significant advancements in technology, but one thing remains true in business, excellence in customer service will never go out of fashion. Placing customers at the heart of the company is the foundation upon which John Bancroft MBE and wife Vicky have built Badgemaster. And their commitment to excellence in all areas of the business underpins their success; Badgemaster is now the UK’s leading and largest badge manufacturer. Twenty-five years ago, founder John, had a vision for the business; today’s Badgemaster is a reflection of that vision. And the last quarter of a century provides a fitting backdrop to their ambitions for the next two decades; ambitions shared by new managing director, Ian Bradbeer FCMA. Ian’s appointment is a noteworthy step towards ambitious growth plans. He brings with him a wealth of experience from the manufacturing industry and as MD of Trodat UK Ltd was fundamental to their significant growth and rise to market leader. As John puts it: “We have invested in the best.” Ian said: “I have known John for some years and have watched as he and Vicky led Badgemaster to the formidable company it is today. I am thrilled to be given the opportunity to help shape the company of the future.” Founder John Bancroft MBE remains at the helm John will remain at the helm as chairman, and his business ethics and ethos will remain central to future developments and growth; the heart of the
developing our commercial and digital strategies, together with Ian.”
John Bancroft MBE, chairman and founder (right) welcomes Ian Bradbeer to the Badgemaster family. business will not change. “Our heart and soul goes into this business, day in and day out. We never settle for anything less than excellent in our products, customer care and the satisfaction of our staff. So when it came to bringing a senior manager into the fold, it was important to Vicky and me that they shared our values and vision. We are delighted to welcome Ian to the Badgemaster family,” added John. Growth is at the centre of the journey upon which the 110-strong Badgemaster family is about to embark. They will stay true to their traditional principles while continuing to embrace the modern world and the opportunities it presents. Outside investment has provided the means for onwards growth, with external expertise providing the wealth of experience to deliver it. John says “Vicky, and I are proud of the business we have built, and I am looking forward to steering its future, shaping the strategic opportunities and
Commitment to customer care Embracing new technology has helped Badgemaster reach, and remain at, the top of their game. Fuse that with their commitment to excellence in customer service and e-commerce developments make perfect sense. “Providing a consistently high standard of care to customers and delivering a service which meets their needs, every time, and on time, remains a priority for the business. Our e-commerce solution will launch next year and will be backed up with the great customer service we are known for, as and when the customer needs it,” added John. Further acquisition is also in the pipeline following on from the successful acquisition of their Scottish competitor in 2014, which will cement their position as Britain’s number one badge maker for years to come. With expansion comes more jobs, and John is as committed as ever to supporting the local economy. John concluded: “People are at the heart of our business; our suppliers, customers and our staff. As Badgemaster grows, so too do the opportunities for us to support our local community. “As a company, our success has been in part due to the dedication and professionalism of our staff – all of whom are a part of our local community. As we grow as a company, I will not forget that.” The future looks bright for the Badgemaster family and its customers. www.badgemaster.co.uk
TIME TO RENEW YOUR STAFF UNIFORMS? Meltemi offer a great choice of uniforms in a variety of styles, colours and in lightweight options ideal for those working in a care environment.
To request a brochure or order samples
PLEASE CALL ON 01603 731332
Email: sales@meltemi.co.uk Visit: www.meltemi.co.uk
new designs
39
CARINGNEWS
Pen pal scheme is the write stuff at Barry care home A 93-year-old former teacher who lives in a Barry care home has inspired a heart-warming pen pal scheme involving residents and pupils of a nearby school. The postman arriving at Springbank Care Home causes a ripple of excitement as they eagerly await the latest batch of letters from youngsters at Jenner Park Primary School. He arrives soon after morning ‘meds’ and one of the first in the queue is nonagenarian Margaret Thomas, who spent her career working as an infants’ school teacher. Mother-of-two Margaret, who has dementia, was one of the first to put pen to paper when the home introduced a letter exchange scheme as part of its wellbeing programme. The project at Springbank has earned warm praise from Care Forum Wales, which represents hundreds of independent social care providers. Springbank is on the site of the former Barry teacher training college where Margaret studied from 194245 before taking up a post at a Birmingham school where she had 60 infants in her class. Rhondda Valley born and bred, she returned home to marry Mal and teach at her local school in Ferndale
for many years before becoming headmistress at Ynyshir where she remained to her retirement in 1985. Springbank operations manager Alex Kelleher said: “We are keen to introduce projects and activities that are inter-generational and connect the old with the young. “Many of our residents have dementia and it is hard to know ‘where’ they are in their minds but we can see how happy they are when the school choir visits. They love meeting the children and joining in with their songs. We wanted to develop this community connection further and had the idea of writing letters to children at Jenner Park Primary. “Margaret was keen to be involved. She loves talking to people but is sometimes a little troubled and confused. The letters do seem to bring joy and fulfilment not only to Margaret, but all involved. They certainly put a smile on faces.” A group of 10 residents are now involved in penning letters to children in Years 3 and 4. In their last correspondence they asked pupils about their favourite things. The replies came with brightlycoloured pictures of houses, food, toys and pets.
Residents at Chirk Court care home enjoyed a visit from the ‘Music in Hospitals’ service when harpist Alfair Dyer performed a wide-range of classical, folk and Beatles songs. The concert was free of charge, thanks to the Music in Hospitals initiative funded by the Scottish Power Foundation. “Everyone who attended the event had a wonderful time, it was such a gentle and relaxing sound we all felt uplifted,” said Mandi Southern, activities coordinator at the home, which is managed by Clwyd Alyn Housing Association. “Alfair, a Welsh speaker, also performed traditional Welsh pieces and enjoyed chatting with our Welsh speaking residents after the performance.” Pictured with harpist Alfair Dyer, are, from left to right, residents Nan Roberts, Margery Lambert and Graham Williams.
Highfield House is outstanding A PURLEY care home has been rated Outstanding overall by the Care Quality Commission following an inspection in November. Highfield House, in the London Borough of Croydon, has been rated Outstanding for being well-led, effective and responsive and Good for being safe and caring. Debbie Ivanova, CQC’s deputy chief inspector of adult social care, said: “Highfield House is an excellent example of how to provide quality
care. It is forward looking, innovative and caring. “I was particularly impressed with the passion shown by staff and management. “The management team organised for the authors of recently published guidance to come to the service to speak to staff and families about the new guidance available – an excellent way for staff to be kept up to date with the cutting edge quality care developments.”
SERVICE • SALES • INSTALLATION • REPAIRS
REPAIRS I MAINTENENCE I INSTALLATIONS
EFFICIENT, INSTALLATION OR REPAIR OF COMMERCIAL LAUNDRY EQUIPMENT We offer skills necessary to tackle just about every type of job our clients have for us no matter how big or small it may be. Our Preventative Maintenance Cover offers PEACE OF MIND with a small monthly payment covering: • Gas Safety Certification • Call out included • All labour included • Planned maintenance visits
We are committed to providing a consistently reliable service in a timely professional manner.
For more information please contact Teresa on:
01202 233463
Office: 01884 849080 • Mobile: 07752526895 Email: Info@pearce-services.co.uk sales@pearce-services.co.uk Facebook account: @pearceservicesuk
40
CARINGNEWS
Grade II listed home appoints manager
MP Jim McMahon officially unveiled Nurseplus’ newest branch, which will offer employment opportunities to members of the Oldham community. The MP for Oldham West and Royton met with staff to learn about the services Nurseplus will provide to healthcare organisations and individuals requiring care and support, before taking part in a ribbon cutting and a tour of the building. Nurse Plus branch manager, Natalie Ilangakoonge, said: “It was a joy to meet Jim McMahon MP and tell him about the vital service that we will be providing to the people of Oldham. We are really excited to be up and running and we look forward to delivering training and assistance to those looking to begin a career in care.”
Centre launches new support group A WEST London care centre is to give local carers the opportunity to share their feelings and get useful advice from a newly created group. Due to be held at Drayton Village Care Centre, West Drayton the free meeting held on the last Friday of every month will give carers a chance to meet with like-minded people and hear from guest speakers, while enjoying a cup of tea or coffee. Care manager Matthew Bowden said: “People who look after loved ones work tirelessly to ensure all their
needs are met, but sometimes they neglect to look after their own needs, including getting out and socialising. “We hope our new carers support group is able to provide this to them, while also keeping them informed of new developments that might be useful to them and the people they look after. We hope lots of carers take this opportunity to join us, so that they can learn more about the world of care from our team.” Each two-hour event will begin at 2pm and is open to external carers.
A CARE worker with almost three decades of experience has taken the top job at one of Derbyshire’s most unique care homes. Hazel Jones has been appointed care home manager at the Grade II listed Burton Closes Hall, in Bakewell. The building was originally constructed in 1845, with the Palace of Westminster’s interior designer, architect Augustus Pugin, incorporating his Gothic revival style. Operated as a care home by the Hill Care Group since 2001, Hazel is the latest home manager to take the helm. She has worked in the care industry for over 25 years, starting as a night care assistant and progressing into management. Hazel then trained care home managers through a work force development programme in Yorkshire, managing projects for charity Skills for Care. A specialist in safeguarding vulnerable adults, Hazel is a registered care home manager and has achieved a HND in care management. Originally from Sheffield, she has lived in Derbyshire for 10 years and been married for over 36 years, with three daughters and four grandchildren. Hazel said: “I truly believe the key to caring for elderly people is to put yourself in others shoes, never forget
Hazel Jones that everyone was young once, see the person who has lived an amazing life with a wealth of experiences and treat everyone as we would or will one day expect to be treated. “Our residents deserve support from a team of highly trained and dedicated staff that care for them on a day-to-day basis. “I’m delighted to join such a team at Burton Closes Hall – one of the most unique and spectacular care homes I have ever worked in. “With such a tight-knit community here, in Bakewell, I am looking forward to maintaining and building on the strong community links established and nurtured by the previous manager.”
CARINGNEWS
Rewiring care at home ... By Tony Pilkington CARE work as a profession has come under a lot of criticism over recent years. It’s no secret that pay in this sector leaves a lot to be desired and, while the media is quick to shine a light on examples of cases of abuse of the elderly and poor practice, it’s no wonder that recruitment and retention in the sector are major challenges. A report last year from Skills for Care on the state of the adult social care sector and workforce showed that approximately 340,000 social care employees leave their jobs each year. Things clearly need to change if we’re to meet the needs of our rapidly ageing population (the Office for National Statistics expects that the number of people aged 75 and over will have risen by 89 per cent to 9.9 million). Clearly, in order to support our ageing population, recruitment and retention of care workers is essential and the image of care work as a profession needs a complete overhaul. In fact, many adult social care experts believe that it is staff recruitment, retention and workforce development that is holding back reform in the way care is delivered at home to the elderly. That was the consensus of opinion at two ADASS round tables (one in London, the other in Manchester) which saw senior professionals in adult social care come together to discuss the key factors hindering change in the way home care is delivered. It was universally agreed that pay is not a primary motivator for
Tony Pilkington home care staff, as if it was about the money, they wouldn’t chose to work in the profession in the first place. A panellist from the London round table admitted that home care workers just want to be treated properly and get the support package to enable them to deliver care to their clients more effectively. Delegates all agreed that home care had a poor reputation as a career path. All agreed that this was an unfair representation and that there were plenty of examples of staff going the extra mile for their clients every day. These far outweigh examples of bad practice, but never make the news headlines. One delegate even gave an example of when the Tour De France passed through Leeds, one care worker decided to camp in their client’s garden overnight to ensure that they would be on time to visit a client the next morning. Sadly, there was no media headline
for this act of dedication to their role. Political debate on lack of funding in the sector does little to enhance career prospects in the profession either. All delegates agreed that finding ways to make a career in care more attractive is imperative if we’re to make changes to the way home care is delivered to the elderly in the future. Stopping the churn of staff will also mean lower recruitment costs, care companies get a return on the training they provide and it all helps the local authorities stretch their already diminished budgets even further. Several participants at the round tables explained how their authorities were already revising how they pay and work with care providers to help address some of the negativity around the profession. The round tables agreed that greater flexibility in how home care is commissioned is a vital step. One delegate at the Manchester round table recommended that the time had come to end the taskand-time culture in home care and liberate frontline staff to do things differently. And at the London round table, one delegate explained how its council had changed its commissioning approach to put more trust in providers and had weeded out the poor providers who didn’t have the right values. The council is now moving to outcomes-based commissioning and rather than asking if a provider has delivered everything in the care package schedule, they will ask home care users if they are satisfied with the service from the provider and do they
need more or less care. A delegate at the Manchester round table also said that their county were in the throes of significantly reducing the number of providers they work with too with the aim of having a sustainable group of quality providers big enough to respond to the market. A delegate at the London round table believed that diversity and flexibility is key and an affordable and sustainable market. Two fundamentally different approaches aiming to address the very different local circumstances. Some councils it would seem are also doing what they can to retain staff. One delegate told us that in his city they’re offering the Living Wage and had also signed up to the Unison Ethical Care Charter. He told us that it was necessary to pay the Living Wage as they face competition from a booming retail economy in the city and that the health care sector also pays marginally better than adult social care. Clearly councils in the UK are dealing with their own recruitment challenges which are specific to the situations in their own regions. Improvements to the way adult social care is delivered at home can only be made possible if the people providing that care feel valued and free to do what they need to do in the best interests of their clients. We’re clearly a way off this point yet, but it’s encouraging to see that councils in both the north and south of the country recognise the need for change in how home care is delivered, and where the path to making these changes begins. n Tony Pilkington is MD of Younifi.
Care ‘calendar girl’ Clare receives first London double Outstanding A MUM-of-two who founded a care company in memory of her late parents is the first London home care provider to receive a double Outstanding rating from the CQC. Clare Jefferies has devoted the last seven years to providing home care and companionship with Home Instead Senior Care in Wimbledon and Kingston, opening her office after experiencing poor care when her own parents were terminally ill at the same time. She’s since dedicated her working life to recruiting, training and retaining a team of truly caring people who want to make a difference to older people’s lives, building up a team of 135 caregivers and 14 office staff whose commitment has been praised by healthcare professionals. Clare has also recognised that needing help to continue living in your own home is just one part of getting older and believes that support to stay socially active is equally as important in the care equation.
Nicknamed ‘calendar girl’, she has set up events and clubs in her community each week to give older people diary dates to look forward to – getting them out of their homes, preventing loneliness, isolation and depression. With two Outstanding ratings
in succession, the first time it’s happened in the capital, Clare has been praised by the CQC for her person-centred approach to care for her 183 clients and for recognising how valuable a calendar of social activities are in keeping seniors connected to society and part of
41
their community. Inspectors recognised the impact her social clubs were having on older people’s wellbeing noting: ‘The positive feelings people get sometimes last all week until the next event.’ “The double Outstanding is dedicated to my family of caregivers and my office team,” she said. “They are the backbone of what we do. Being a caregiver takes dedication, commitment, guts and courage. “To have such responsibility for an older person is huge and I respect and admire every single one of my amazing team.” Andrea Sutcliffe, chief inspector of adult social care at the CQC, said: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements. “An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
CARINGTECHNOLOGY AND SOFTWARE
Reminiscence therapy app rolled out across the UK
AN app designed to help people with dementia record their life stories is being rolled out across the UK. Book of You CIC is an awardwinning Welsh social enterprise that aims to improve the wellbeing of people with dementia and older people generally, through digital life stories, using an innovative tablet computer based app. To date, Book of You has worked with social landlords, care homes, health services and third sector agencies across the North West and North Wales. Now, the people behind Book of You want to expand the service across the UK and are looking to build partnerships with organisations who support older people and people with dementia. Director Kathy Barham said: “Our app is really powerful and easy to use and we complement this by training staff and volunteers to help people to reminisce. It is a valuable skill. “We know that life story work can have a real impact on improving wellbeing and reducing loneliness. It can be an important extra string in the bow for staff who want to do something new. “We can train your staff and volunteers and license the app for organisations to use, if they are a care home, a social landlord or another care agency for older people and people with dementia.’” Initially created as a form of
reminiscence therapy, Book of You won the backing of one of the country’s leading experts in dementia, Professor of Clinical Psychology of Older People at Bangor University, Bob Woods. The app allows people to create their life story using the spoken or written word, pictures, music and films either created within the app or taken from YouTube, which Professor Woods explained made it much more evocative than a traditional memory book. However, despite being created for those with dementia, it has reached a far wider audience and had unexpected benefits. Nerys Veldhuizen, older persons engagement coordinator for Cartrefi Conwy has been using Book of You with her clients for two years. She said: “We’ve used the app with people who aren’t necessarily diagnosed with dementia but it would be fair to say they are vulnerable, between the ages of 65 and through to their 80-plus, with memory issues. “It has improved their health and wellbeing by helping them to relive memories. It’s also opened their eyes to the benefits of technology and given them the confidence to use it. “We run supported sessions, and the beauty of Book of You is that after the initial group work, people can continue to add to their story as they want to and share that with family, friends and caregivers.”
43
Digital care planner nominated for “Pioneer in Tech” award AT the upcoming Dementia, Care & Nursing Home Expo in April, a committee of sector experts is rewarding original, cost-effective and operational products or services that affects positive change in the care industry. The idea is to showcase the very best in the world, recognising the innovation and cutting edge currently available in the sector helping care, nursing and residential homes. Heaps of paperwork gone London-based Sekoia has been nominated for their work to simplify care documentation, making it easier for the care home professionals to complete and record care delivery. “It’s not all about the cost-saving. It’s about freeing up the staff, freeing up the nurses working day, freeing up the carers to spend more time with the residents and their families.” – Managing director Bill Mehta, Quinton House. Enquiries: Visit www.sekoia-care.co.uk or call 07859 906571
Standex ePlan CQC Compliant Electronic Care Planning The most up to date, compliant electronic care planning system on the market!
Phone: 01604 646 633
Contact us for a free demonstration! Fax: 01604 644 646 E-Mail: info@standexsystems.co.uk
www.standexeplan.co.uk
SPONSORED BY
PROUD PARTNERS WITH
RUNNING ALONGSIDE
25 & 26
APRIL NEC, BIRMINGHAM
THE EVENT DEDICATED TO CARE HOME GROWTH & ACHIEVING A SUSTAINABLE SOCIAL CARE MODEL FEATURING
AWARDS 2018
VIRTUAL DEMENTIA TOUR
3,000 CARE HOME OWNERS
REMIT HEALTH APPRENTICESHIP TRAINING MASTERCLASS
200
CUTTING EDGE EXHIBITORS
DEMENTIA CARE & NURSING HOME AWARDS
100
EXPERT LED SEMINARS
WORLD-CLASS SPEAKERS
PROFESSOR MARTIN GREEN Care England
SHARON ALLEN MBE Skills For Care
ANDREA SUTCLIFFE CQC
VIC RAYNER National Care Forum
REGISTER FOR FREE TICKETS | CAREHOMEEXPO.CO.UK | 0117 990 2097
45 lamontjohnson.com
ARE YOU THINKING OF SELLING? Phone us today for a no obligation appraisal and free market advice
Healthcare provider moves into elderly care market
Page 47
New £12m care home closer to completion
Page 48
Pioneering retirement village and care home open on factory site
Page 49
Totally dentia Confidential No Obligation
07920 475 440 or mail us
lamontjohnson@btinternet.com
CARE HOME SALES NATIONWIDE
£15m home in Chester nears completion WORK continues apace on a stateof-the-art new £15m care home in Chester, which is now just weeks away from completion. Build is well over half way at the ‘new generation’ 81-bed care facility. The external brickwork and roof tiling are complete meaning the building is now watertight, and the 30 plus contractors and tradesmen on site are working on the interior to ensure the development remains ahead of schedule and ready for its planned opening in February. Known as Grosvenor Manor, the care facility is the latest for Altrincham-based New Care, one of the UK’s fastest growing development-led care home operators, and part of the awardwinning McGoff Group. When complete, Grosvenor Manor will cater for the needs of its Chester and district residents, providing the highest standards of safety, comfort and care.
The care home will be decorated by an interior designer, creating a stylish yet comfortable, practical and safe space. In addition to communal lounges, formal dining rooms and landscaped gardens, residents at Grosvenor Manor will enjoy the privacy of their own spacious bedroom, complete with en-suite wet room, and a host of hotel-style services including fine dining, a hair salon and nail bar, and a busy and varied programme of daily activities. CEO at New Care, Chris McGoff, said: “It’s less than three months until we open Grosvenor Manor and I am delighted with the progress that is being made on site. Build is advancing into the final stages and the team is already working on the interior so we’re well on track to complete in February. “Grosvenor Manor is an expertly designed, purpose-built care facility that will provide first class care
Some of the McGoff Construction team on site. services in a stylish setting. We Manor will be a much welcomed remain committed to improving the addition to Chester.” standards of care across the UK, and The care home will also create are fully confident that Grosvenor approximately 70 local jobs.
lamontjohnson.com
LOOKING FOR A QUICK, DISCREET
SALE ?
JUST
SOLD
Belton House, Belton, Rutland, Leicestershire.
IENCE 37 YEARSIAELIXSIPNEGRIN
SPEC ES LE OF CARE HOM SA E TH
SOLD
Highgrove House, Worthing, Sussex SEVEN VIEWINGS in the first seven days. FIVE OFFERS within the first week. FOUR OFFERS of the FULL ASKING PRICE!
Our success in the sale of Care Homes has been achieved through the 37 years experience of principal directors, Grayson and Dawn Taylor, and is second to none in the care sector. We specialise solely in the discreet sale and acquisition of Care Homes and sites/developments for C2 use nationwide.
Grayson Taylor (Managing Director, Lamont Johnson) •1981 FOUNDING PRINCIPAL of Taylor National •2001 FOUNDING PRINCIPAL of DC Care •2012 FOUNDING PRINCIPAL of Lamont Johnson
NO ‘‘UPFRONT’’ FEES
Lamont Johnson
If you are considering selling now, or in the future, and would like to know more about the personal and confidential service we can offer, without obligation, call us now.
01937 842 758
PROPERTY ADVISORS TO THE CARE SECTOR
m.07920 475 440
lamontjohnson@btinternet.com
CARE HOMES SALES NATIONWIDE
Totally Confidential No Obligation
47 Stuart Sherwood – Edward Cooper Young – Bank’s monitoring surveyor, John Stockhill – DWA Architects, Richard Hornsey – Clydesdale and Yorkshire Banks, Kevin Storey – Goldfinch construction company and Kent Phippen – Glenholme Senior Living Limited.
Healthcare provider moves into elderly care market A SOCIAL care group which has more than 25 years’ experience in supporting young people and adults in the healthcare industry has added to its portfolio with funding support from Clydesdale and Yorkshire Banks. Glenholme Healthcare Group Limited is building a multi-million pound state-of-the-art residential care facility for the elderly in Sleaford, Lincolnshire. Being built under the new Glenholme Senior Living Limited brand, the 64-bed care home will feature high quality rooms with generous communal living space and extensive gardens for residents to enjoy. The new property will also bring employment to the area with more than 60 full and part time roles available. Kent Phippen, managing director at Glenholme Senior Living Limited, said: “Sleaford has a large elderly population so we were keen to add to
the care provision in the local area, offering a state-of-the-art facility. “This is our first senior living care home and we are on track for a June opening. The team at Glenholme Senior Living Limited has a wealth of experience and knowledge in this sector and we have been keen to bring this expertise together to create a portfolio of residential care homes for the elderly population.” The company is already planning its next development as it looks to expand the Glenholme Senior Living Limited brand. Richard Hornsey, healthcare development director at Clydesdale and Yorkshire Banks, added: “Glenholme has a hugely successful business and we are delighted to offer our support as they move into the elderly care market. “The Sleaford property will be an excellent facility for the local area which will bring more choice as well as employment opportunities.”
48
New £12m care home closer to completion
A new care home is set to create up to 250 jobs this year for people in Wirral. Athena Healthcare Group’s purpose built, two 80-bedroom occupancy nursing and residential care lodges in New Brighton will open later this year. The two care lodges will offer nursing, dementia and residential care with full community involvement throughout Wirral. The group is looking to recruit up to 250 people in a range of jobs ahead of the new homes opening in July. Joanne Revie, Lesley Malone and Benita Davies are pictured outside the new care homes.
WORK continues apace on a stateof-the-art new £12m care home in Nottingham, which is now just weeks away from completion. Build of the ‘new generation’ 66-bed care facility in Ruddington is now finished. The external brickwork and roof tiling are complete meaning the building is now watertight, and the 30 plus contractors and tradesmen on site are working hard on the interior to ensure the development remains ahead of schedule and ready for its planned opening in March. Known as Ruddington Manor, the care facility is the latest for New Care, one of the UK’s fastest growing development-led care home operators, and part of the awardwinning McGoff Group. When complete, Ruddington Manor will provide safety, comfort and person-centred care and a clinical offering, including residential, nursing and specialist dementia services. It will also be decorated by an interior designer, creating a stylish yet comfortable, practical and safe space. In addition to communal lounges, formal dining rooms and landscaped gardens, residents will enjoy the privacy of their own spacious bedroom, complete with en suite
An artist’s impression of Ruddington Manor. wet room, and a host of hotel-style services including fine dining, a hair salon and nail bar, and a busy and varied programme of daily activities. CEO at New Care, Chris McGoff, said: “It’s less than three months until we open Ruddington Manor and I am delighted with the progress that is being made on site. The team are busy working on the interior so we’re well on track to complete in April. “Ruddington Manor is an expertly designed, purpose-built care facility that will provide first class care services in a stylish setting. We are
confident that this care home will follow the same successful path as The Grand, which operates on full occupancy and boasts an established, professional and caring team. “We remain committed to improving the standards of care across the UK, and are fully confident that Ruddington Manor will be a much welcomed addition in Nottingham.” Ruddington Manor is the company’s second care home in Nottingham, having opened The Grand Care Centre in West Bridgford in 2015.
West Midlands Home Sold Group makes Top 500 list Oriel Care Home, Stourbridge, West Midlands.
Lamont Johnson are delighted to announce the completed sale of Oriel Care Home, a long established home registered for 29 residents, with all single bedrooms, 25 having ensuite facilities. Sold on behalf of the owners, the West Midlands based Ephraims Care Group, to the newly formed Oriel Healthcare Limited. For a no obligation appraisal and advice on how we can help sell your home, phone us on 07920 475 440 or mail us at lamontjohnson@btinternet.com
Lamont Johnson PROPERTY ADVISORS TO THE CARE SECTOR
NATIONWIDE
CARE home provider Balhousie Care Group’s revival has been acknowledged with a listing in Scotland’s Top 500 Companies from Business Insider magazine. The 25-strong group celebrated 25 years in the business last year with a £49m refinancing deal, numerous industry awards, and top Care Inspectorate ratings for two of its facilities. Balhousie Care’s homes and staff have won accolades for their services and for initiatives which promote a person-centred, individualised approach to residential care. The latest award, which puts Balhousie Care and the Scottish care industry on the national map, was won by operations director Louise Barnett, who was named UK operations manager of the year in the National Care Awards.
The £49m refinancing deal means better financial security and even more improvements ahead for Balhousie Care’s homes and operations. Chief executive Steve White said: “We’re delighted to be recognised in Business Insider’s Top 500, which is an acknowledgement of all our hard work. This is an exciting time to be part of Balhousie Care Group. “There’s a real buzz among staff, both in the homes and at head office level. We know we are on a firm footing financially and have a growing reputation as a leading care provider.” The Business Insider list called 2017 “a year of rebounds”, with a number of Scotland’s top companies showing a turnaround in turnover or profit compared to 2016. Balhousie Care was ranked 390 out of 500 companies.
49
Pioneering care home and retirement village open on old Cadbury’s factory site WORK has finished on The Chocolate Quarter, a new retirement village and care home on the site of the former Cadbury’s factory in Keynsham, Somerset. The £60m development by Bristolbased charity St Monica Trust offers a luxury retirement community with a range of facilities open to the public to encourage intergenerational use and prevent isolation of the elderly. The Chocolate Quarter is home to 136 retirement apartments and a care home, as well as office space and retail outlets. Community facilities, open to the public, include an authentic pizzeria called B Block, a spa, gym, swimming pool, cinema, craft studios for woodwork, pottery and art, hair salon, barbers and nail salon. Once home to some of the nation’s favourite treats, the site was previously home to the Somerdale Factory, originally built in the 1920s by J.S Fry and Sons. The iconic red brick buildings have been refurbished to maintain their landmark status and interiors have been designed to maintain the integrity of the heritage at the site. David Williams, chief executive of St Monica Trust, said: “The care home market has changed and developed so much over the last few years and
with The Chocolate Quarter we really wanted to create something special and fit for the future. “We want The Chocolate Quarter to be used by all, to create a hub of social activity that negates the need for older people to feel like they’re being isolated and instead allows them to feel part of a buzzing intergenerational community. Each apartment has been laid out to make the most of the unique space, with a focus on detail to ensure exclusive living that offers practical touches. The interior design has been done by Jane Clayton Interiors and each apartment includes a laundry room complete with washing machine and tumble dryer, en-suite showers and plenty of storage. The 93-bed care home, known as Charterhouse, offers communal kitchen and living areas with spacious bedroom suites. The design of each room has been carefully thought out to make everyday life easier, with motion sensors which turn on low-level lighting in the en-suite for night time bathroom visits, and the mattresses finely tuned for a perfect fit to ensure a good night’s sleep. The large private suites are all en-suite and offer air conditioning, wi-fi, full height windows and the facility for in-room dining.
Carterwood’s specialist chartered surveying team has successfully completed on the sale of a 70-bed care home site with full planning permission in Hereford, on behalf of long-term client, Prime Developments. The spacious 2.68-acre site has been purchased by care developer, Albion Care Communities, and will be operated by Dormy Care Communities. Albion Care Communities’ development director, Jim Fogden, said: “We are actively looking to acquire freehold sites for development and this scheme in Hereford, just one mile from the city centre, presented us with an ideal opportunity to add to our growing portfolio. We look forward to getting construction underway.”
Disposal is final piece of jigsaw A DECADE after work first began at a major mixed-use development in Shropshire, commercial property developer Henry Davidson Developments has announced it has disposed of the final plot. LNT Care Homes has purchased the key 1.2 acre plot at Lawley Village, Telford, and is expected to start construction of its 66-bed facility shortly. The care home will be operational late next year. HDD commenced construction of the £30million district centre development in 2007. The scheme comprises a 40,500 sq ft Morrisons supermarket, a children’s day nursery, a Marston’s Inns and Taverns public house and
retail occupiers including Subway, Greggs and Barnardo’s. HDD has also delivered 23 apartments and 16 town houses, and an extra care facility for Sanctuary. Scott Davidson, managing director of Birmingham-based HDD, said: “This has been a major commitment for us since work first started in 2007. It has been very successful and well received right from the start of our 10-year association with Lawley Village. “To have sold the final plot to LNT Care Homes represents the very last piece of the jigsaw for us. “We are very proud of the facilities we have provided for the people of Telford.”
For Sale Manchester Residential Home Registered for 27
Lancashire Nursing Home Registered for 44
North East 44 Bed Purpose Built Nursing Home
• Predominantly purpose built • Consistently strong trading history • EBITDA £340,000 • Run under management
• All en-suite bedrooms • Current registration for 40 • Run under management • Retirement sale after 21 years
Offers Invited
Asking Price £2,100,000
Asking Price £1,250,000
South Yorkshire Residential Home and Site for 32 Care Apartments
North West Turn-key 57 Bed Care Home
South Yorkshire Residential Care Home
• Largely purpose built • Run under management • Main road location • Profitable trading history
• 27 bed care home run under management • Large site extending to 1.28 acres • Planning permission obtained for the Assisted Living development • Largely purpose built
Offers invited
• 100% single en-suite wet rooms • Located on main road, bus route and close to rail station • Experienced developer and contractor • Over 57,000 people within 2 mile radius of the site
Offers Invited
Contact HPC today! Tel 01904 529110 Email enquiries@healthcarepc.co.uk
• Purpose built care home registered for 33 residents • 32 bedrooms (24 en-suite) • Experienced manager in place • Excellent occupancy record
Asking Price £1,395,000
Visit www.healthcarepc.co.uk
50
CARINGINDUSTRY NEWS Advertiser’s announcement
New dementiacareproducts.co.uk website offers more products and information SPECIALIST online retailer dementiacareproducts.co.uk has announced the relaunch of its website with more products and more information content for care homes, nursing homes and hospitals supporting people with dementia. While the look of the online shop may have changed, the policy of supplying high quality dementia products and daily living aids from leading suppliers at competitive prices remains the same. dementiacareproducts.co.uk founder Richard Maher said: “We never forget that a care home is the only home for its residents and so many of the products in our range are designed to make care homes look
smarter, less institutional and help residents feel more at ease.” Leading the way in signage Underpinning the range are high visibility signs which look neat and help residents to identify the most important locations, such as the toilet, bathroom or dining room. Purpose designed, interchangeable bedroom signs are also on offer to aid room recognition and reduce another potential source of resident anxiety. By sourcing signs from different suppliers, dementiacareproducts. co.uk is also able to offer a greater variety of designs and sizes at different price points. Also available through the website are door and window decals to help give care home residents with dementia the feeling they are taking part in everyday life. Made from durable, fire-rated vinyl, door decals are available in a range of different colours to brighten up care home walls and corridors. To help keep staff and residents abreast of what’s going on in the care home dementiacareproducts.co.uk has a range of purpose designed wall boards. These include menu boards, activity boards and orientation boards that feature the time, date day of the week
and special events. Improving the quality of life Because memory loss is a key symptom of dementia, a wide variety of products have been specially sourced for their ability to help residents reconnect with their past. Care homes have a choice of memory cards and reminiscence books which can stimulate the brain and trigger conversations with care
home staff or relatives. Memory boxes are also available as an aid to room recognition. Richard added: “Around 70 per cent of care home residents are currently estimated to be living with dementia. “Our new look, mobile friendly website now makes it easier to access a more comprehensive range of purpose designed products that can prolong independence and improve the quality of life.”
20% OFF dignified, waterproof scarf bibs from Care Designs
Hughes to become leading player in market after completing largest ever acquisition HUGHES Electrical is set to become a leading player in the UK’s commercial laundry market after completing its biggest ever acquisition. It has acquired Newbury based Armstrong Commercial Laundry Systems for an undisclosed sum. The company also operates in Scotland, has an annual turnover of £6.5m and 45 employees. Armstrong is a UK distributor for American company Alliance Laundry Systems – the largest worldwide producer of commercial laundry equipment. Armstrong has a significant ‘route operation’ with coin operated laundry machines in well over 100 locations, while its industrial arm
supplies commercial laundries and there is also a thriving spare parts business. Hughes’ own commercial arm, launched in 2012, serves the care, hospitality, tourism and educational sectors by supplying, installing, servicing and repairing a range of highly specialist washing machines and dryers from the Miele Professional range. It has branches in Norwich, Leicester and Rochester with 26 members of staff. Pictured, from the left, are: Paul Chisnall; Robert Hughes; Jeremy Lowes, previous managing director; Thomas Lowes and Simon Quinlan. Enquiries: Visit www.hughes.co.uk
CARE Designs’ Pashmina Scarf Style Clothes Protectors combines the look of a stylish ladies’ scarf with the waterproof practicality of a bib and so and can be worn all day with a high level of dignity. The two silk-like fabric layers on the front are highly absorbent whilst the waterproof layer on the back keeps clothes dry and has quick fastening Velcro for ease of fitting. Available in three pebble prints colours and two plain colours. Get 20% OFF; use code CAREDESIGNSCUK4 at the web-shop checkout! Enquiries: Call 01223 840236, email purchasing@bibetta.com or visit www.caredesigns.co.uk for a brochure.
Simple solutions
SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems. The new WACMAT® adheres strongly to this tradition. With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur. Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple... The WACMAT® will then be clean and odourfree, ready to perform time and time again. Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone. Enquiries: Telephone 0800 074 3749.
The ultimate in infection control
VICKI Wilson, national trainer for Beaucare® Medical, was invited to showcase the CareClean™ range at the Lancashire County Council infection control conference, which was attended by NHS Nurses and Carers. The specialised chemical cleaning range, which garnered a lot of attention at the conference, is formulated to BS EN 1276 and BS EN 13704 standard and is designed to simplify any healthcare facility’s chemical usage. Approved by NHS Infection Control, the range features colour coded labelling to minimise the risk of cross-contamination and to help ensure that the
right product is being used correctly. Beaucare’s Versan Disinfectant for Disease Control is an ideal accompaniment. It is a broad spectrum hard surface disinfectant and is effective against C.Difficile spores, Norovirus, MRSA and more. Beaucare provides free support materials and national training, offering instruction on minimising the risk of cross-contamination and guidance on cost effective application and dosing. Enquiries: Call 01423 873666, email sales@beaucare.com or visit www.beaucare.com
CARINGQUALITY IN CARE
Branch to create 70 jobs in three years A NEW homecare provider has opened its doors in Lewes with the expectation of creating around 70 new jobs over the next three years. Clarriots Care has 10 years of home care experience, and Lewes MP Maria Caulfield attended a launch party to officially open their latest office. Graham Lockwood, owner of the new office, is aiming to create ‘a beacon of care excellence’ and hopes to be a market leader when it comes to caring for some of the most vulnerable people in society. He said: “We put care before business and are always striving to deliver the best quality of care possible. “We very much aim to be part of the local community, ensuring we are always available to listen to care worker and clients.” The team at the Lewes branch will be led by registered manager Nicola Funnell, who has 25 years of experience in the sector. She added: “We deliver on the promise of providing exceptional care, offering a tailored matching service based on individual requirements. We offer high quality, first class care and we’re here to provide whatever support people in
MP Maria Caulfield with director Graham Lockwood. the community require. “We’re also very proud to be able to offer our care staff a fantastic employment package which not only offers training and career progression but rewards them with many great perks, which they truly deserve.”
Group’s homes have it all under control
CZAJKA Care Group has achieved an infection control rating of more than 98 per cent at all five of its homes in recognition of its cleanliness and hygiene standards. The assessors’ report stated that infection prevention and control management is seen as an integral part of the overall business within each of the care homes, and that it is afforded high priority at Currergate Nursing Home in Steeton and Beanlands Nursing Home in Cross Hills, as well as at Fairmount Nursing Home, Brookfield Care Home and Staveley Birk Leas Nursing Home, which are all in Nab Wood near Shipley. Konrad Czajka, managing director of Czajka Care Group, said: “Managing infection controls is a hugely important part of what we do. As a family run business, we set very high standards for ourselves, but it’s essential to have external assessors carry out independent tests. “The people we look after have a variety of health and care needs, and ensuring that we operate in a clean, hygienic and safe environment is a top priority for us.” The assessors looked at everything from general management, staff health and training, to the guidelines and policies that Czajka has in place. Examining all of the communal and private rooms, bathrooms and visitor toilets, the inspectors also assessed the laundry and linen management, food hygiene, waste management and the handling and disposal of sharp objects.
Konrad Czajka All of the residential equipment was also put through its paces, and the majority of everything tested and observed at the five homes received a 100 per cent rating. Konrad added: “Other recent awards include the prestigious Investors in People Accreditation, which recognises the enhanced standards of service our residents receive, and the five star Food Hygiene Rating Scheme Certificate which all five of our homes, and the Clubhouse at Fairmount Park, have achieved. “All five of our homes have also been awarded the prestigious Gold Standard Framework Accreditation Quality Hallmark Award. We are very proud of all of these accolades which are a tribute to our entire team who work incredibly hard to achieve such high standards day in, day out.”
SPONSORED BY
Following a recent report by the Commission on Dementia and Music on the benefits of music for those living with the condition, two managers at Abbotswood Court Care Home in Romsey explains how they use music to improve the quality of life for their residents.
Music is key to helping people with dementia A RECENT report from the Commission on Dementia and Music found substantial evidence of the benefits of music for people living with dementia. It helps minimise some of the symptoms such as agitation and depression and increases social interaction. Yet, only five per cent of care homes are using music effectively. Abbotswood Court Care Home in Romsey is one of them. General manager, Gemma RidoutBowden, said: “Music is an important part of life here at Abbotswood Court. We’ve been aware for a long time of the benefits of music for our residents. “Music is able to reach people in a unique way, forming an emotional connection that has a profound effect on the individual and their loved ones. “We really welcome this report and its call for a national strategy to increase access to music for all those living with dementia.” One of the activities that takes place regularly at Abbotswood Court is ‘Unlocking Musical Memories’ – a pioneering programme run by Andrew Knights, former principal oboist with the Bournemouth Symphony Orchestra. ‘Music Unlocking Memories’ aims to stimulate memory and elicit a response through a variety of music: songs from the 1940s - 1960s, and solos played on oboe, cor anglais and saxophone. The emphasis is on fun and
participation. Using a vast range of percussive instruments and song sheets, Andrew soon has everyone joining in. Andrew started working in residential and nursing homes in 2001 at the invitation of Hampshire County Council. He now does about 250 sessions a year, many through the Alzheimer’s Society. Andrew has been a regular guest principal with many London orchestras, the Hilliard Ensemble and many chamber ensembles and also teaches at Southampton University. However, he is most passionate about his musical collaborations with people with dementia. Andrew added: “’Music Unlocking Memories’ has taught me to rethink my whole approach to music – it’s one of the most exciting, inspiring and satisfying things I’ve ever done. “It’s a real privilege to work at somewhere like Abbotswood Court – such a lovely environment – and the residents and carers are remarkable. I always look forward to my visits.” Sarah Watson dementia manager at Abbotswood Court, added: “It’s so good to see this focus on the benefits of music for those with dementia. We organise many musical activities for our residents - social events, concerts, our weekly fitness class Oomph Activity to Music and of course Andrew’s sessions. “It’s extraordinary how some of our residents can remember all the words to a song or recall people and events they associate with a piece of music.”
New Required Systems document download manager AN online, cloud-based system giving you instant access to the most up-to-date procedures and forms required to evidence compliance with the new CQC Fundamental Standards for England. We provide all the policies, procedures, forms and audit tools you need to comply with legislation where you are based. Enquiries: Call 01236 782477, visit www.requiredsystems.com or email peter@requiredsystems.com
51
52
CLASSIFIED SOFTWARE & TECHNOLOGY
LAUNDRY
• No repair bills • No capital outlay • Breakdown cover • Monthly payments
0345 070 2335 • info@forbes-professional.co.uk www.forbes-professional.co.uk
INTERIORS
EXERCISE & WELLNESS
H E A LT H C A R E D I V I S I O N
Helping make your residents, active, able & enhance wellbeing Our dedicated healthcare division can provide you with a complete well being studio or provide a single recumbent cycle. We offer solutions & support through exercise that will improve residents quality of life. Call us today to discuss your homes solution
0845 402 2456 www.servicesport.co.uk
Proud sponsors of:
C ARING UK AWARDS 2017
CLASSIFIED NURSECALL
TRAINING & RECRUITMENT
FINANCE
MEDICATION
FOOD
Home from Home
dining for your residents At apetito we are proud to supply meals that are tasty, nutritious, and crafted with care by our chefs using high-quality ingredients.
53
54
CARINGINDUSTRY NEWS
New software for audit tools and compliance
Furniture designed and built with you in mind RENRAY Healthcare has been producing high quality furniture for over 50 years and is one of the UK’s largest and leading suppliers to the healthcare sector. Whether you require a fast efficient delivery of quality furniture or a full room installation and fitting service, we have the experience and resources to handle your contract. We manufacture and assemble our products in our own purpose built
factories in Cheshire and Europe to British Standards. Hence we are able to ensure your furniture is produced to the highest quality, working with you to plan and meet your projects time schedule and budget. We understand you are purchasing furniture that is fit for purpose, stylish and will continue to perform well into the future, which is why we design and build our furniture with you in mind.
Standex brings cloud based planning system to market WITH over 40 years of care planning experience across Europe and within the UK, Standex Systems are at the forefront of ensuring compliance and excellent outcome measurements within the care home and healthcare sector. We have been trading in the UK for over 25 years and have amassed a wealth of knowledge along with a strong cohort of satisfied customers. We pride ourselves on delivering a quality service and work diligently to help our valued customers to meet the ever changing requirements within the healthcare sector. Our comprehensive range of care planning documentation has been
the mainstay of our product range and along with our excellent staff training and handy pocket sized care planning guide books has helped over 1,000 homes throughout the UK to reach Good and Outstanding outcomes in CQC inspections. We are excited to bring to market our ePlan cloud based care planning system. ePlan has the same comprehensive nature as our documentation but in a more modern and intuitive function, allowing staff to put the service user at the centre of the care they are providing and helping the home and management to ensure excellent outcomes and ongoing positive inspections.
Care planning made easy IT is crucial for any care home to create and update their residents’ care plans, but it can be a time consuming and complex task. However, with CareDocs’ unique three-step process, comprehensive person-centred care plans can be created with ease. Our quick and thorough assessment ensures that all of your residents’ needs are considered, before the system automatically produces a draft care plan that includes the information from the completed
assessment and other data. You can then fully personalise the information to make sure the care plan is accurate and relevant. What’s more, all edits to the care plan are recorded, helping to evidence your care home’s accountability policies. To see all the benefits of care planning with CareDocs, and all of the other features, why not book a free, no obligation demonstration in your home? See our website for contact details and further information.
Don’t let your fire door be a barrier WE are familiar with the vital role that fire doors play in reducing the risk of a fire spreading, however, for elderly people they pose a daily challenge when moving from room to room. Often the illegal practice of wedging fire doors open is used to negate this issue, putting lives at risk. Care home managers could be fined or imprisoned for doing so. Installing a Dorgard on your fire
door is quick, easy and offers a legal way to hold your fire door open. Fire doors should only be held open with devises that will automatically close the door should the fire alarm sound. Don’t let your fire door be a barrier to the independent mobility of your residents. Dorgard is quick to install and battery-operated.
COMPLIANCE is here to stay and is only going to become more demanding, which is why providers need to adopt easy to use systems that keep up to date and enable you evidence compliance on request. It is now practical to view/adapt policy/procedures on any platform, be it tablet, iPad, mobile or desk top. Providers that have televisions in residents’ rooms can link the Required Systems to the TV and bring up the residents’ files and complete care plans and update records such as food taken, blood pressure, requests for social activity and a link to communicate with relatives. This is a very important feature that allows relatives to keep in touch particularly when they may live some distance away or may just be on holiday. Another piece of legislation that is due to come into force is GDPR (new data protection legislation) which becomes effective in May. This has implications for the care sector; you will have to be able to demonstrate that your systems and data that you hold are compliant. Yet another burden on the care sector. Required Systems will shortly be launching an App that will allow you to scan your systems and will advise of any weaknesses and what needs to be done to become compliant. This will be available on our website requiredsystems.com All aspects of records for staff as well
as residents will have to be reviewed, where they are stored, who has access to them and what security is in place to meet the new compliance regulations. Audit tools have become more important and are a very powerful aid to allow you to gauge how your home/service is doing. They indicate compliance and highlight weaknesses where input is needed. Care providers are under a lot of pressure to not only run their business and need to be able to evidence compliance We have a range of audit tools for care homes and domiciliary care providers, our New Cloud Based Provider Compliance Audit Tool will enable you to evidence compliance with the updates to the Kloes .It can be used for one location or multiple locations. We are proud to work with many care providers that have been rated Outstanding by CQC
The missing jigsaw piece? ELDERCARE regularly talks to care providers who are unaware that selffunders can, in effect, ‘insure’ their care fees via a ‘care fees annuity’. It may not be an affordable or viable option for everyone but what we do know is that approximately 85 per cent of self-funders are not even told about it and instead just pay fees from capital, hoping it won’t run out. If this happens, it’s not good news for anyone. With more care providers targeting the private fee payer market, surely providing those clients with access to specialist care fees planning advice needs to be a vital part of that
strategy? All the better if this advice leads to a solution that means their money can never run out. We can supply you with leaflets, free of charge, for display in your care homes and inclusion in enquiry packs. These will give your self-funders access to our Freephone number where they will be able to chat with one of our SOLLA accredited advisers about their funding options. If you can, please visit our stand at the Dementia Care & Nursing Home Expo at the NEC Birmingham (April 25 and 26) to find out more.
Charity provides breaks for disabled people and carers REVITALISE, a national charity and the largest provider of much-needed breaks for disabled people and carers, is determined to ensure respite is accessible to both carers and the people they care for. Tracy, a full time carer for husband Frank, was able to access respite for them both, thanks to the charity’s RS Fund. She said: “Frank had a stroke in 2013. In July 2017, he was taken to hospital with a blood clot. “By this point, I was totally exhausted. We hadn’t been to Revitalise before, and because we already receive some financial
support towards care I didn’t think we would be eligible for financial support towards respite. “From the moment we arrived I felt like a weight had been lifted. At home, I’m constantly washing, ironing and administering Frank’s medicine. “When we were at Revitalise, although I still chose to administer some of Franks care, it was lovely not to have to do any cooking or cleaning. “I can truly say that Frank and I thoroughly enjoyed our week. We both relaxed and I had every faith in every person there. “We are going back this year for our next break!”
Laundry and Dishwashing Solutions for Care and Nursing Homes Designed to Meet the Hygiene and Quality Standards of the Care Sector
Complete Care Forbes
No repair bills No capital outlay Breakdown cover Monthly payments
Dishwashers
Rental, lease and purchase options available - Call now for a quote or to book a free survey
Forbes Professional 0345 070 2335 | info@forbes-professional.co.uk | www.forbes-professional.co.uk | since 1926