Caring UK November 2018

November 2018

no.265 • £4.75 incorporating The Number One magazine for the care sector

Plastic scheme brings out the ‘eco-warrior’

By Dominic Musgrave

A CARE home provider’s bid to cut down on throwaway plastic is bringing out the ‘eco warrior’ among residents and team members.

Since Colten Care launched its Caring Without Plastic campaign in April, all its 20 homes have got on board with environmentally friendly ideas and initiatives.

Braemar Lodge in Salisbury held a ‘Green Day’ to celebrate progress so far, including a projected annual saving of 40,000 plastic bin bags for removing rubbish from the home’s 54 bedrooms, kitchen and nurses’ station. In a revised approach, housekeeping staff have stopped re-supplying a daily plastic liner.

Instead, they remove nonrecyclable waste in large washable fabric sacks, cleaning out and returning each bin there and then as part of infection control.

Bedrooms also have different bins for recyclable and non-recyclable items, with the bins themselves made from biodegradable plastic.

In a Green Day talk to colleagues and residents, the home’s ‘Green Champions’ – kitchen assistant Mikey Campbell and domestic assistant Martin Cannings – outlined a range of other initiatives the home has taken up.

These include recycling cooking oil into biodiesel, taking unused

drinking water into the garden for watering flowers, and inviting family and friends to bring in printer cartridges for a Colten-wide recycling scheme which raises money for the Marine Conservation Trust.

Alison Bremner, Braemar Lodge home manager, said: “Residents have seen a lot of changes over their lifetimes in how we interact with the environment and they are very much on board with this campaign.

“It is having a ripple effect around the home and among residents’ families and friends. We all want it to have a huge difference.”

To help celebrate campaign progress, the Green Day featured a mannequin sporting a homemade dress constructed entirely from recycled bags.

Team members also dressed in green and there was a greenthemed afternoon tea party.

Family-owned Colten Care, which has homes in Dorset, Hampshire, Wiltshire and Sussex, is the first major provider in the UK’s private care sector to begin a group-wide reduction of single-use plastic It is aiming to cut avoidable plastic waste across all homes and departments and is encouraging residents, families and team members to feed in their ideas on using environmentally friendly alternatives.

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The Fed welcomed a North West legend to its Heathlands Village care home when internationally acclaimed singer Lisa Stansfield visited the Prestwich charity. The visit was arranged in conjunction with music therapy charity Nordoff Robbins. After meeting key staff at Heathlands’ Oakwood nursing household where staff care for people with complex needs who live with dementia, Lisa sat in on a music therapy session, with two individual residents, joining them to sing and dance and accompany on percussion.

Awards tickets sell quickly TICKETS are selling fast for the 2018 Caring UK Awards; with shortlisted care home, sponsors and guests all looking forward to a great evening on Thursday December 6.

This year’s awards, organised by Script Events in partnership with headline sponsor Clydesdale and Yorkshire Banks, are taking place at The Athena in Leicester – and recognise excellence and achievement throughout the care industry.

The Caring UK team is currently in the process of visiting every shortlisted facility up and down the country, and healthcare editor Dominic Musgrave said they have been overwhelmed by the high standards they have seen.

He added: “The standard of entries has been higher than we could ever have imagined, and we’re really looking forward to seeing everyone on the night.

“It was difficult enough for us to narrow the number of entries down into a shortlist so I don’t envy our judges who are going to have to choose the winners.

“The event itself will be a celebration of all that is good in the industry and the perfect party to start Christmas.”

The panel of judges tasked with the difficult task of choosing the winners includes Care England chief executive Professor Martin Green OBE and Care Forum Wales chairman Mario Kreft.

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Confusion worsens crisis in staffing, group warns CONFUSION over the future of EU workers in Britain threatens to deepen the crisis in the social care workforce, a care providers’ group has warned.

The Independent Care Group fears that free movement from EU countries will end after Brexit, and unskilled workers will receive no preferential treatment in coming to work here.

However, there are also reports that a cap on skilled workers – which includes nurses – could be removed, which might aid the sector, which is also chronically short of nursing staff.

The ICG has called for an end to the confusion and for all social care staff to be classed as skilled, because the country is in such dire need of them now.

Currently around 230,000 social care staff in England – 17 per cent of the total – are from overseas, particularly from EU countries.

But the ICG says the proposal from the Government’s Migration Advisory Committee could hit the recruitment of social care workers hard.

Recent reports suggest Brexit could leave the UK short of 380,000 care workers within the next eight years, if freedom of movement is not maintained.

Mike Padgham Its chair, Mike Padgham, said: “At the end of the day, we have a shortage of care staff in this country and we have to resolve that.

“The sector relies upon overseas workers, especially those coming to work from other EU countries.

“We know there is a huge explosion in the number of people needing care ahead of us and it is hard to see how we would operate if the number of carers from overseas was reduced.

“At the same time, the harsh reality

facing care providers is not how are we going to manage in 20 years’ time but how we are going to staff our shifts tonight, tomorrow and next week.

“This is easy to resolve: start to recognise social care workers as skilled – which they are – and accept that we need to recruit more from overseas.”

A recent report suggested the number of people requiring the highest level of round-the-clock care is to increase dramatically.

It suggested that the number of people aged over 65 needing 24-hour care will rise by a third to over a million in the next 20 years. And the number of over85s needing 24-hour care will double to 446,000 in England, by 2035.

“We are just not going to be able to cope,” Mike added.

“And as a country we have to decide what we are going to do about it.

“We already have a frightening number of people – 1.2m and growing – who do not get the care they should and because the sector is starved of funding we are seeing care homes close and homecare agencies close or hand back unviable contracts. We can’t go on like this any longer.”

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Care assistant celebrates 15 years’ service

There was plenty of fun brewing at Watling Court in Gravesend when residents took a trip to Teapot Island. A unique experience, Teapot Island is based in Yalding, Kent and houses the biggest collection of teapots in England – with over 8,200 on display. Always on the lookout for their next adventure, residents of the extra care housing scheme were thrilled to be taking a different day trip to what they were used to and they certainly embraced the experience, browsing the displays and choosing their favourites.

Nursing home’s annual summer fair is best yet THE annual summer fair at Currergate Nursing Home in Steeton, West Yorkshire, was the most successful ever, with hundreds of visitors turning up to support the event and helping to raise more than £1,250 for both the residents’ fund and the British Red Cross.

Currergate Nursing Home is owned

by Saltaire based Czajka Care Group, which operates five nursing and care homes as well as offering a range of purpose-built retirement houses and apartments across West Yorkshire.

Currergate’s summer fair was open to residents, their families, Czajka Care Group’s team and people in the local community. It included a barbecue, cream teas, raffle, tombola, cake sale and treasure hunt.

Zoe Hooper, from Currergate, said: “This year’s summer fair was a huge success, the weather was fantastic, we had a big turn-out and everyone had a great time.

“We’d received a fundraising pack from the British Red Cross which included lots of cake recipes which we baked and sold, with all the

proceeds going to the charity.

“We also raised an impressive sum of money for our residents’ fund, which helps to pay for a wide range of days out and events for our residents to enjoy.

“These have recently included canal boat trips, days out to the coast as well as evening entertainment and cabaret acts.

“We’re also planning to spend some of the money on a cappuccino machine which is going to be very popular with our residents and their families.”

Currergate is a Jacobean style Grade II listed building set in four acres of landscaped gardens.

A GLASGOW woman has been commended for her 15 years of service with one of the country’s leading housing providers at its annual general meeting.

Marie Conway, 45, who currently works as a care assistant at Bield’s Coxton Gardens development in Glasgow, was acknowledged for her years of service and contribution to enriching the lives of older people at the company’s AGM in Edinburgh.

Marie originally joined Bield after undertaking a social care course at Kelvin College in the Easterhouse area of Glasgow, being drawn to the industry because of experiences in her own personal life.

She said: “I helped look after my gran when I was younger, so I suppose it’s something I’ve always wanted to do.

“I once took my mum, who has dementia, out to the shops and seeing her light up about something as simple as buying lipstick with her own money really showed me the difference that this type of work can make.

“However, my start in the care industry was very sudden. I remember someone coming to my door to promote the local college. It just so happened that the social care course was starting the next day. It all happened so quickly.”

Marie started working for Bield in 2003 as a home support, before moving onto her current role following training and support from staff.

She added: “When the time came for me to start a new role, I didn’t want to go anywhere else. I wanted to stay where I was, so I applied for the care assistant role when the opportunity came up.

Marie Conway “I was nervous about all the training I would need as it was a more hands on role and I needed medication training among other things, but my manager was really supportive and told me to ‘go for it’.

“I’m glad she did because Bield’s training really is amazing, and the staff I was working with were really helpful in answering questions and supporting me in the role. It really is a good team.

“Looking back, it doesn’t feel like 15 years at all. I originally started in the job because I wanted to make a difference, and the work I do is very rewarding.

“I have really enjoyed my time at Bield so far, especially because of the bonds I have made with staff and tenants.

“They really do make it hard to leave work after a shift because I’m always thinking about them when I go home.

We are like one big family.”

Operator gives trolley to hospital RADFIELD Home Care has donated a much needed ‘all singing, all dancing’ branded ‘Dementia Cafe’ activity trolley to the Royal Shrewsbury Hospital.

The trolley can be wheeled from ward to ward, providing greater flexibility for the location of each ‘Golden Moments’ Dementia Cafe meeting.

The cafe opened in April 2017, following a successful launch of the ‘Precious Moments Dementia Cafe’ at The Princess Royal Hospital in Telford.

The cafe is held every first and third Tuesday of the month and is run by the dementia team, volunteers on Ward 21 and members of the team from Radfield.

It is open to patients, carers and members of the public, providing an opportunity for people to meet with others living with dementia, to share their experiences and to have a chat

over a cup of tea and piece of cake.

Trudie Meredith, on behalf of Radfield Home Care Shrewsbury, said: “We love working with Karen Breese (dementia specialist nurse) and her team at the RSH, and over the last few months have talked about how we can assist further in supporting the dementia cafe.

“Receiving the trolley as a donation from Radfield, was the icing on the cake for the team, as it means the Dementia Cafe can become mobile and reach the needs of many more patients and outpatients at the hospital to join in the wonderful activities the hospital provides for those living with the condition.

“Presenting the trolley to the team was a very proud moment for Radfield and the Shrewsbury branch team, and we look forward to working on new and exciting projects with the hospital n the future months.”

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CARINGNEWS

Government must believe and invest in social care

By Melanie Weatherley

AT the recent Conservative Party Conference, Matt Hancock, secretary of state for health and social care, announced an emergency £240m of social care investment to ease pressure on the NHS this winter.

Too little, too late or just what the doctor ordered?

Immediate reactions from care providers and local authority adult social care teams were mixed.

Additional funding to support a stretched and underfunded home care market is always welcome.

But, the need to respond quickly and increase capacity for a short period of time presents significant challenges for all care providers this coming winter.

There will be conversations taking place around the country about how best to respond to the challenge, and if providers and commissioners work together I’m confident that many practical and innovative proposals will be put forward in the ‘get it done’ style that characterises social care.

I am looking forward to hearing about the new ideas and how well they might work.

The additional £240m is being provided to support NHS pressures, not to repair a social care market in crisis.

Comments that the funding could help purchase more than 70,000 home care packages to free up NHS hospital beds suggest that the home care sector has a long way to go in explaining to Government who we are and what we can do.

As a sector, working with local

Melanie Weatherley care associations and trade bodies, we need to use this announcement as an opportunity to improve understanding of the power of domiciliary care at a national level.

Government stakeholders need to understand that home care providers can, and must, be part of a longterm solution to enable individuals to spend as little time in hospital as possible.

In many circumstances, the lack of investment in home care is preventing elderly and vulnerable adults being discharged from hospital and returning home because of the lack of services.

There also needs to be greater understanding that simply purchasing more care packages will not provide an instant solution in a

market with little, if any, capacity.

Home care providers must work with local authorities to explain to NHS leaders that while we will spend this money wisely to ease pressure on the NHS – it’s not a silver bullet.

Last minute, short-term funding is not the answer to the needs of the sector.

There are several anomalies in the current funding system which also need to be addressed.

The availability of free health care when needed is something that we are rightly proud of in the UK, but is the provision of a long-term bed in a care home for months, or even years, really health care?

Many nursing home residents must pay for the cost of accommodation themselves, although the nursing care is funded by the NHS. However, some are entitled to the full cost being met by the state.

The lottery of who is entitled to funding is unfair and causes distress for families who don’t understand why they pay when others do not.

It also wastes precious resources, while care providers and NHS commissioners assess and review an individual’s eligibility to Continuing Health Care.

70,000 additional packages of care would not eliminate the pressures on hospital beds, even if they were available to be purchased this winter.

However, the social care sector will rise to the challenge and we welcome this much-needed funding. The urgent need for a sustainable solution to tackle funding of social care has been recognised by commissioners and regulators as well as care

providers.

Every week, home care providers make the difficult decision to move away from providing care to those who are eligible for state funding to remain afloat, which leaves cashstrapped local authorities with a smaller and smaller market.

The pledge of a new approach to social care funding in the Government’s green paper, due to be released this year, has been promised for so long that it’s beginning to seem like a mirage in an increasingly hostile desert!

There is simply not enough money in the system to provide the care that the most vulnerable in our society need and deserve.

Nor enough money to encourage the development of a sector with the resilience, passion and talent to support the NHS in times of additional pressure.

We have the enthusiasm and expertise, but the financial stresses make it difficult to be creative and innovative.

The proposals are likely to be unpalatable to some, but we cannot continue as we are, and a £240million sticking plaster will not help.

Many would argue that it is masking the problem for a short time while making the underlying problem worse.

Yes, long-term investment is needed, but belief in the role that home care can provide help to the health care crisis is vital. n Melanie Weatherley is CEO of Walnut Care, chair of Lincolnshire Association and co-chair of Care Association Alliance.

Second career beckons for former physicist Les A RETIRED physicist is enjoying a second career as a pottery teacher following the launch of Middleton Hall near Darlington’s new art studio.

Dr Les Simpson has taken on the role of teaching ceramics to fellow residents at the retirement village in the fully equipped art studio that was unveiled earlier this summer along with a new library and shop.

His first class of students are progressing steadily through a beginner’s course and have already created a range of pots.

Dr Simpson, who lives in one of the Middleton St George retirement village’s carbon neutral bungalows, has been the driving force behind the creation of the art studio facility.

Having acquired a passion for pottery after retiring from a successful career in science he was determined to continue his ceramics career when he moved into his new home in Middleton Hall’s Waterside development.

“Before I even moved here I asked about setting up pottery classes and I have worked closely with Middleton Hall’s management team to create and finalise the studio,” Dr Simpson said.

“I am very pleased indeed with the studio and when a friend and fellow potter saw the facilities that we now have she said that many potters would be exceedingly envious of them.”

Dr Simpson’s interest in ceramics was sparked by the tiles he saw on a trip to Bruges shortly before he retired.

He added: “It struck me as an ideal hobby to occupy me in retirement and when I left work I enrolled on a pottery course at Cleveland College of Art and Design where I was taught

by Claude Frere-Smith.

“Ever since I have been involved in pottery and I set up and helped to run events for the Roseberry Ceramics group for many years.

“Since the art studio opened I have been in every day and I’m now spending about eight hours a day planning and teaching the pottery classes at Middleton Hall.

“I am really enjoying my second career, in spite of the fact that I don’t get paid!

“It gives me great happiness to see people creating things and helping to build their confidence as they learn.

“My pottery and then the art studio project have also both been good distractions from the sadness of my wife’s Alzheimer’s diagnosis, the concentration and mindfulness used in creating pottery is very therapeutic.”

Audra Hunt, living well manager at Middleton Hall, added: “The drive and enthusiasm shown by Dr Simpson in planning and developing our art studio, and now creating and teaching the pottery classes, has been wonderful and we have been delighted to work with him in realising his vision.

“He has also donated his kiln to the project which is incredibly generous.

“The art studio and pottery classes are amongst a long list of activities we offer to residents.”

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Shropshire care home grant for active living project RESIDENTS at a Shropshire care home are on the path to a more active lifestyle thanks to a £5,000 grant.

Briarfields in Shrewsbury has revamped its outdoor environment with activities such as a bug hotel, hopscotch, basketball hoops, a wildflower garden and light and sound arch as well as installing a ‘man cave’ in the grounds to entice people to the outdoors.

The work has been funded by a £5,000 award from the Shropshire Council Public Health Everybody Active Everyday scheme run in alliance with Shropshire Partners in Care.

The grant will also support the care of a golden Labrador dog called Charlie whose role is to motivate residents to get involved in his daily exercise and care regime.

He lives with the home’s manager Denise Morris and comes into Briarfields every day.

She said: “Research has shown that the least active people benefit from the smallest increase in activity. Also increased mobility and physical activity leads to stronger muscles, better health and fewer falls.

“We worked with residents to develop the plan and they came up with the ideas of what would get them more active such as more activities outside.

“The additions to the garden will

Briarfields resident June Lambley and Denise Morris with Charlie the puppy. make it a more attractive and fun playing with him and grooming him. place to be and the ‘man cave’ will be Denise added: “We will be testing a great place for residents to potter residents’ activity levels to see how about in and enjoy a cuppa outside they improve as part of the project. of the home even if the weather’s not “Staff and families are very great.” supportive and the improvements Residents are encouraged to and addition of a pet to the home will take part in Charlie’s daily routine add an extra dimension to living here including taking him out for walks, for our residents.”

Nostalgia was in the air at Dene Holm when residents enjoyed a reminiscent afternoon at the fairground, without even needing to leave the home.

Residents of the care home took a trip down memory lane, with staff taking them back to their younger days and their memories of visiting the travelling circuses with friends and family. The garden was kitted out with an array of traditional funfair games, including hook a duck, hoopla, skittles and a coconut shy to name a few. Residents enjoyed trying their hand at the challenges on offer and winning prizes, including plastic goldfishes in a bag Pictured are residents Clive Kingsland and John Howard.

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Residents enjoy a ‘Day at the Seaside’ to celebrate home’s 30th anniversary RESIDENTS enjoyed a ‘Day at the Seaside’ to celebrate the 30th anniversary of St Quentin Residential Homes, in Newcastle under Lyme.

The front lawn of the business was transformed into a beach, complete with a sailing boat, lighthouse, deckchairs, music and a donkey.

Seaside-themed refreshments included candyfloss, scampi and chips, burgers, hotdogs and Pimm’s – and there was even an ice cream van.

Family-run St Quentin Residential Homes opened in September 1988 and now has more than 50 residents across its two neighbouring sites.

The business offers nursing and residential care for the over 55s, as well as dementia and palliative care.

Owner and manager Emma Averill, who set up the business with her parents, said: “Not all of our residents are able to go to the beach, so we

brought the seaside to them for our anniversary party, which took place in the summer.

“The sun came out, and the residents were able to enjoy sensory and therapeutic experiences featuring sand, water, shells and seaweed. To add to the atmosphere, they could listen to the sounds of the beach, stroke the donkey and reminisce about their own trips to the coast.

“Plus, the management team were all dressed as lifeguards and we also had a giant deckchair.

“The staff, residents and their families all enjoyed themselves immensely. The children in particular had a fantastic time making sandcastles, playing in paddling pools and taking part in games.”

Billy the donkey appeared thanks to the Happy Donkey Company, while the ice cream van was provided by

Alex’s Ices, and the props by Event Prop Hire.

The sails and other seaside paraphernalia were loaned by Wendy Rigg, of Country Soft Furnishings, who is also a member of Nantwich and Border Counties Sailing Club.

St Quentin was once the home of Colonel Sir George Wade, the wellknown pottery manufacturer.

It was later bought by George Poole, a local builder, who lived there until Emma’s family bought the property in 1974.

In 1988, the family opened St Quentin as a residential home for the elderly. Later, in 2000, they bought the Hawthorns Nursing Home next door and the name was changed to St Quentin Nursing Home.

Emma added: “We’re a family business, and we provide the personal touch. I and the rest of the

staff know all the residents and their families well.

“The residential home and the neighbouring nursing home are both large detached properties of character, in about one acre of land each.

“We’re conveniently situated on the outskirts of town, enabling residents to make the most of the amenities nearby. And our large landscaped gardens, surrounded by trees, provide areas of peace and tranquillity for the residents to enjoy.

“With the two properties being next to each other, residents are able to have the continuity of moving to nursing care if required with little or no disruption, because the homes are run in a similar way.”

The celebrations were organised to thank everyone connected with St Quentin over the last three decades.

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Rainbow uniforms delight residents and visitors VISITORS to The Knoll nursing home in Yeovil will be greeted with a cascade of colour as the staff show off their new uniforms in every colour of the rainbow.

The idea for the new uniforms came from conversations manager Joanna McLaughlin had with staff during the hot weather, who told her that their original tunics were too thick.

One of the staff who is a care practitioner wore scrubs, which were much lighter, and Joanna decided to offer her staff the opportunity to do the same.

The staff were delighted to be able to select any colour they liked, and The Knoll is now awash with uniforms in every colour.

Following the new uniforms The Knoll has also introduced ‘The Rainbow Club’ for residents, which is a way for staff to provide activities and opportunities beyond those in the normal activities programme.

The first outing for ‘The Rainbow Club’ is a Memory Walk for the Alzheimer’s Society at Sidney Gardens, which will take place in the near future.

Manager Joanna McLaughlin said: “The staff are delighted with their new uniforms, and everyone comments on how lovely it is to see so much colour at the home.

“Many staff selected uniforms in several colours, so the rainbow hues change every day.”

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CARINGNEWS

Leven duo celebrate 40 years of service

Eccleshare Court enjoy project with students ECCLESHARE Court in Lincoln enjoyed the company of a group of 15 to 17-year-old student volunteers from the National Citizens Service.

Led by young mentors Charlotte and Alfie, the group of 15 students worked on garden project at the care home for two weeks of their four-week programme.

They worked closely with staff and residents at the care home to select a project, plan and deliver the results in just two weeks.

The students chose to give the garden at Eccleshare an overhaul in support of ‘Country Court Care in bloom’, a company-wide gardening competition designed to encourage local community involvement.

This has included not just tidying and weeding but repainting the garden furniture and creating a Dementia Friendship tree mural.

The furniture was painted in ‘forget me not’ blue to signify dementia friendship and awareness and features a beautiful butterfly motif designed and painted by one of the students.

The project was funded through donations from local businesses and a cake sale held by the students.

The project culminated in a community day held in the garden at Eccleshare Court where residents, family members and friends were invited to a garden party to see the students’ work.

TWO Fife women have been honoured for their combined 40 years of service with one of the country’s leading housing providers.

Retirement housing manager Carol Parker has been acknowledged for her 25 years of service with Bield Housing and Care alongside Jeannie Gallacher –- who was recognised for 15 years – at the company’s AGM. Carol, 60, originally joined Bield in 1993 as an assistant at Perth’s Quayside Court development. She then moved onto her current role at Carlow Court in Leven where she has been for the past 23 years.

Carol said: “My time here has gone very quickly. It doesn’t feel like 25 years at all. I’ve certainly never been bored.

“I’ve met a lot of characters over the years too – both tenants and staff. I have experienced times of laughter, but equally times of sadness.

“I’m always on my toes though as things can change very quickly. One minute it can be quiet and the next I can be dealing with an emergency. I can never tell what’s going to happen next.”

Jeannie, 65, started working for Bield as an evening scheme assistant in 2001, but moved on to take up permanent work. In her current role as a cook, she helps to prepare meals for the tenants at Carlow Court,

Carol Parker and Jeannie Gallacher. making a three-course lunch and a dinner for 18 people each day.

Jeannie said: “As soon as I started taking up casual work for Bield, I knew I was doing something worthwhile and it really is a rewarding job.

“I have lots of different memories of my time at Bield, but what really sticks out is how supportive the staff were following my husband’s death.

“Everyone rallied around me and welcomed me back with open arms when I returned. There’s very few places where you would get staff that are as nice as here.”

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Pom-Poms shake things up at Wells care home MHA Torrwood, a care home in Somerset, has been shaking things up with new and innovative exercise classes designed to entertain the residents and get them moving at the same time.

One of the many regular activities that residents are offered at the home are Pom-Pom classes, delivered by instructor Tina Blackwill. These social and engaging classes are accessible for people of a wide range of abilities as participants get involved while sitting down.

Care home manager Beverley Davies said: “Keeping residents active is really important, so it’s great that these classes have proven to be such a hit. Women and men both join in – they love it.

“Some of them are very honest and say they weren’t too sure at first, but after they gave it a go they saw how much fun could be had. You really can see the enjoyment in their faces during the sessions.”

The Pom-Pom classes have proven so popular with her loyal attendees at Torrwood that Tina has been rolling her sessions out to more care homes across the region.

It is thought that getting older people moving and stimulating the brain at the same time, as Pom-Pom sessions do, could help ward off dementia.

A Stanford University study found that energetic activities are better for preventing dementia than crosswords or reading.

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16

CARINGSAFE HANDLING OF MEDICATION Advertiser’s announcement

How does technology help the safe handling of medication and preserve your CQC rating?

ACCORDING to the CQC’s recently released ‘State of Health Care and Adult Social Care in England’ report, 25 per cent of re-inspected care services saw their ‘Good’ rating downgraded to Requires Improvement or Inadequate.

Maintaining a ‘Good’ rating requires continual effort, improvement and innovation on the part of management, but what are the options available?

Being expected to do more with less is a modern cliché, but freeing up existing resource (i.e. staff, time or space) can be an effective start at a time when budgets are static and cost pressures continue to rise.

Implementing a technical solution like Electronic MAR can pay dividends and be easier than you think.

Consider these questions: Do I have enough time in the day to

do everything I need or would like to do? Can I afford another staff member? Are my most experienced (and expensive) members of staff doing medication audits and other paperwork tasks every day or week when software should do the heavy lifting?

How much of a positive impact would there be for you if key staff spent more time with residents, and less time chasing down MAR Sheet recording gaps?

Homes using technology can free up staff and often report a lower instance of falls, UTI infections and general improvements, as well as a reduction in agency staff requirements.

Electronic MAR managing director Chris Gledhill said: “As an example of how tech can help safe medication handling, imagine if you had a nurse who looked at each resident’s MAR sheet 24 hours a day, 365 days a year,

Homes using technology can free up staff and often report a lower instance of falls, UTI infections and general improvements, as well as a reduction in agency staff requirements.

Recording medication with Electronic MAR and would let you and your team know instantly of any incomplete record.

“Now also imagine that solution would also count every pill for every resident, and let you know if you need to order more stock – essentially that is what our platform does.”

Care will always be a people to people business and technology won’t replace that, but in a sector that currently has 110,000 staff vacancies and will need 78,000 extra beds by 2028, technology will help you do more with less.

As the CQC report summarises: “Addressing the local challenge will mean health and social care services embracing new technology, with the positive effect it can have on the way services work and onthe way the quality of care can be improved for people.”

The time to implement change is when you have a good rating, not after you become one of the 25 per cent of care homes whose rating gets downgraded.

Find out more at www.electronicmar.co.uk

Free factsheet launched

Opus Pharmacy Services: Experts in medicines training

CASE STUDY Sue, the manager of a 50-bed care home in South West England, came to us recently.

She was concerned that her existing staff had developed bad habits when it came to medicines handling and administration, and that they would pass on their bad habits to the new staff she had just hired.

She wanted to be sure that everyone knew the correct procedures to follow, and that they had somewhere to find the information if ever they were unsure.

She said overall, she wanted reassurance and peace of mind that the people she and her staff supported were kept safe.

So what did we do to help?

1. Audit: to discover the issues within the organisation.

2. Policy: drafted to reflect correct practices specific to life at their care home.

3. Accredited training for all staff .

4. Managers trained how to competency assess so good practices could continue once the training

was over.

5. Free ongoing advice and support from our Pharmacist team.

6. Refresher training after two years.

7. Provided free downloads and guidance updates.

Opus strive to achieve safety, peace of mind and reassurance through our accredited medicines training courses and services.

Confident and competent trained staff are the key to keeping the people you support safe.

If you would like Opus to help you, or even if you’ve just a question or a query – give us a call.

There’s no problem we haven’t seen!

Enquiries: Call 0333 939 0053, email info@opuspharmserve.com or visit www.opuspharmserve.com

INFECTION control specialist Cairn Care has launched a free fact sheet to help care homes prevent the spread of dysentery.

Caused by shigella bacteria, bacillary dysentery is the most common type of dysentery in the UK. It can cause a wide range of unpleasant symptoms, including nausea or vomiting, diarrhoea that contains blood or mucus, fever and stomach cramps.

Although, the bug usually goes away within five to seven days without the need for medication, some people may need to be admitted to hospital if their symptoms become severe or their illness leads to further complications.

The shigella bacteria are spread when the faeces of an infected

person are transferred into another person’s mouth. This usually happens because the infected person has not washed their hands properly after going to the toilet and then leaves infected deposits on touch points in their surroundings.

When this happens, it can spread to a lot of people very quickly if the correct infection control measures and hand hygiene practices are not put in place to prevent this. As a result, care homes are obviously high-risk environments for isolated incidents turning into full blown outbreaks.

Add to this the fact that care homes may have elderly residents whose immune systems are already compromised because of age or preexisting conditions and the threat of a dysentery outbreak has to be taken very seriously.

New Zerolon Barrier Cream NEW Zerolon Barrier Cream from Thornton & Ross Dermatology, is the latest addition to the Zeroderma range.

Zerolon Barrier Cream is specially formulated to prevent irritation from bodily fluids including urine, faeces and exudate.

Zerolon Barrier Cream moisturises and protects intact, damaged or inflamed skin and is suitable for use with incontinence pads.

Similar in formulation to leading barrier creams, Zerolon Barrier Cream offers cost savings of up to 29 per cent without any compromise on patient care.

Zerolon Barrier Cream is part of the Zeroderma range of emollients and barrier creams and is listed on the Drug Tariff and Nurse Prescriber’s Formulary.

Enquiries: For further information about Zerolon Barrier Cream call 01484 842217, email zeroderma@thorntonross.com or visit www.zeroderma.co.uk

CARINGSAFE HANDLING OF MEDICATION

17

Advertiser’s announcement

Claire Buckle, manager at Coach House Care Home for the Elderly, discusses how the introduction of new technology has improved patient safety within their care home.

Technology improves safety at Coach House Care Home

CARE home residents take on average 7.2 medicines per day and with each additional medicine comes an increased risk of errors when prescribing, monitoring and administering to residents.

Reports show that 70 per cent of care home residents have experienced at least one error in their medication regime. Recently Coach House Care Home for the Elderly introduced new technology to tackle this serious issue and improve the safety of their residents.

In February 2017 Coach House had a CQC inspection which revealed gaps within our medication administration records and worryingly inspectors witnessed one resident receiving the wrong dosage of medication because it had actually been intended for another resident.

The report also revealed that: n Medication audits by the home had not identified any of the concerns found during the inspection by the CQC. n Medicines were not safely stored and administered. n Notes of missed medications were not routinely recorded on the back of the MAR. n PRN (as required) medicines were not given routinely and there was no guidance to help staff understand in which circumstance they should be offered. n Care and treatment was not provided in a safe way for people using the service because there was no safe management of medicines.

We decided to implement Omnicell eMAR as a simple solution to ensure that our residents were taking the

right medication and dose at the right time as well as to address all the issues found within the CQC report.

The eMAR system gathers information, provides prompts and accurate instructions for staff. It also gives managers real-time medication administration data at the touch of a button.

Each individual medication is identified through a barcode applied in the pharmacy.

Medication can then be tracked at all stages from check-in at the care home or administration to the resident, to unused items that are disposed of or returned to the pharmacy.

The system uses on-screen photograph identification and provides an important medical history for each resident.

This includes a simple alert and verification system to minimise

the risk of making medication administration errors in the home.

Each of our staff members has their own log-in details which enables robust auditing.

We are really pleased with the system and the risk of human error during medication administration has been taken away since implementation.

The system prompts you and tells you exactly when the resident had their last dose of medication, removing the risk of overdose.

It times the rounds to ensure people get their medicines at the correct time intervals and confirms that all the medicines have been dispensed at the end of the round.

The system will also inform you of any safety issues involved with the medicine being administered.

There have been no incidents of missed medication or errors since

implementation.

The audit trail is now much clearer as we no longer rely on a paper-based system.

In the event of discrepancies we can see straight away what has happened and why it occurred. Stock counts are also much more accurate and completed more quickly.

Staff are much more confident when administering medication to our residents.

They make sure all patients have correctly taken their medication before signing it off in the medication register.

As soon as the system was installed our staff received thorough training and the team at Omnicell were incredibly helpful.

One member of staff said: “It’s [eMAR has] been brilliant, we all support each other but we also have someone we can speak to on the end of the phone, they have been so helpful.”

After installing the system we had another CQC inspection in November 2017 and were delighted to see the difference eMAR had made on our feedback from the commissioning review. Medicines are now administered and stored safely, meeting legal requirements.

We are amazed by how well the system works and don’t know why we didn’t install it sooner.

Technology is imperative to bring the care service into the 21st century to protect residents and staff from the risk of medication errors. n For further information please visit www.omnicell.co.uk or call 0161 413 5333.

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CARINGINTERIORS, DESIGN AND FURNISHINGS

Home launches extension Furniture company with some Strictly sparkle launches website Advertiser’s announcement

RESIDENTS and staff at Isle Court Nursing Home celebrated the launch of its new extension in ‘Strictly Style’ with a sparkling display by professional dancers.

Talented duo Chloe Hewitt of Strictly Come Dancing and Curtis Pritchard from Dancing with the Stars Ireland performed at Morris Care’s Isle Court Nursing Home in Bicton, Shrewsbury and won the hearts of residents and families who scored them a sensational 10.

The afternoon entertainment was hosted to officially open the extension which has provided an additional 24 en-suite bedrooms, two sensory Spa Rooms, with specialist massage bathing systems, and a Morris Café for residents to enjoy afternoon tea with friends and family.

The new facilities fit sympathetically with the bright and welcoming feel of the home, enhancing what is already one of the most sought-after nursing homes in the county and bringing much needed additional care to the area.

Social Life Coordinator, Debbie Rees said: “We have many Strictly fans here as the show is so popular. It was fantastic to see the skills of these amazing dancers transfer from the TV screen to right here in our Home.

“Chloe and Curtis delighted everyone with their moving performance and were warm and friendly when they chatted

to residents and joined them for refreshments and photographs. It was such a memorable way to launch our new facilities which will further enhance the quality of specialist care we offer.”

The ‘Forget Me Not’ area, designed specifically for those living with dementia, has been re-developed and provides residents with a safe environment with everything designed to help them feel comfortable and reassured. It also features a secure, peaceful garden area with themed areas aimed at stimulating fond memories.

SHACKLETONS is pleased to announce the launch of its new website.

Having been in the pipeline for several months, the new website encompasses the company’s entire furniture collection, the latest news as well as showcasing a selection of its latest furniture projects.

The new look echoes the company’s focus on design.

The stylish website is the perfect platform to showcase its furniture and later this month several new pieces launching.

The fully responsive website experience allows visitors to view the entire furniture collection on multiple devices.

Discover Shackletons’ furniture collection with just a click of a mouse or a tap of a finger on any device.

The news and events page will keep visitors up to date with the latest developments within the business as well as a hub for interior design inspiration.

This section of the website will be where all the latest company updates will be published.

Customers will also have the opportunity to get to know the new Shackletons team through the news page with in-depth interviews and inspiring content.

Visitors to the site will also be able to view the company’s recently completed furniture projects.

The latest projects will inspire and showcase how Shackletons’ chairs and furniture can be tailored to suit customers’ exacting requirements.

The entire Shackletons team is focused on pushing the boundary of furniture design in the care environment.

Anthony Ullmann, Shackletons CEO and chairman, said: “We are proud to announce the launch of our new website.

“The new site is the first milestone for the company’s next chapter.

“The website represents a culmination of an enormous amount of work from the internal team and the external web development company.

“The whole Shackletons team is striving to push the business forward and uphold its focus on design and service.

“Our new website is our digital flagship for the business.”

The Shackletons website will continue to be updated with the latest products, content and services to further support its customers.

Visitors are now invited to explore the new Dewsbury-based company’s new website.

Advertiser’s announcement

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Barons launches new ranges Why not treat your residents to something very special every day?

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Explore our comprehensive website for information on this and many more star ceiling systems.

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www.starscape.co.uk 01289 332900 info@starscape.co.uk

CONTRACT furniture company Barons has released several new bedroom, display and upholstery ranges.

Following a busy period exhibiting products and services at Caring UK events across the country, the new furniture is part of a fresher look for the Lytham-based manufacturer.

The company’s new UK-made furniture features both traditional and contemporary styling, intended to provide the best look and feel for residents.

Additionally, Barons has released a new collection of products designed specifically for challenging behaviour environments. Each item in this range is designed to safeguard users and staff and is detailed in a newlypublished brochure.

Barons’ sales director Garry Smith explained how the company’s new ranges are designed to cater for the UK’s care home sector.

He added: “We’ve worked in the industry for over 40 years, so we know the pressures care homes face on a daily basis.

“By introducing our new ranges, we make sure they can keep their interiors fresh. Our new challenging behaviour range also adds another dimension to what we can offer customers.”

For its customers’ convenience, Barons has a fleet of display vans which can visit premises with a selection of furniture and fabric ranges.

This free service is designed to help each customer make the right choices with confidence.

Barons is also about to embark on a renovation and refurbishment of its on-site showroom.

Garry said: “We welcome existing and prospective clients everywhere to come and see what Barons has to offer.”

22

CARINGTRAINING AND RECRUITMENT

Double delight for care provider at National Apprenticeship Awards

Borough Care has appointed Mark Dale as its new catering and hospitality manager. Mark’s role is a new one as the Stockport company previously outsourced residents’ meals and has recently brought the service back in-house. In his new role he will be responsible for leading the catering team, setting standards in food preparation and monitoring the quality of food and service. Mark will look after the implementation of a safe, well-balanced meal provision across Borough Care’s homes. A key part of this will be working with suppliers, to ensure the sustainability of the food served, and providing tailor made food packages for residents with special dietary requirements. Mark’s role will also include leading on the training and development of the catering teams at each of Borough Care’s homes.

CARING Homes Group scooped two top accolades at the southeast regional finals of the National Apprenticeship Awards 2018 – Macro Employer of the year (5,000+ employees) and also the award for Recruitment Excellence.

An accredited national provider of care support and accommodation, Caring Homes Group employs more than 5,600 people, of which 358 are apprentices covering a number of disciplines including Health & Social Care and Management.

Training manager Carol Corstin attended the event at Mercedes-Benz World in Kent and received both awards on behalf of the group.

She said: “Being a winner in the National Apprenticeship Awards 2018 is an amazing testament to the quality of the work we at Caring Homes Group do to help our colleagues develop and continue providing the highest quality care and support.

“Apprenticeships really can open the door to a whole new world.”

The recruitment excellence award is a new category introduced for 2018 which recognises employers who have attracted a diverse and highquality apprenticeship workforce through new and innovative approaches to recruitment.

Caring Homes Group was selected

by The National Apprenticeship Service to win the award as a

company which makes a special contribution to the promotion and delivery of apprenticeships.

Caring Homes Group works in collaboration with Qube Learning and has developed and launched a bespoke Assistant Care Practitioner Apprenticeship that is already helping with the recruitment and retention of nurses.

The company is committed to workforce development, and is enhancing the Senior Care Assistants role and promoting nursing as a vocation.

Caring Homes Groups’ implementation is re-energising these roles and offers apprentices excellent career progression.

Adrian Grove, business development director at Qube Learning, added: “We’re delighted that Caring Homes Group has won these National Apprenticeship Awards.

“They are a great example of how Apprenticeships can benefit employees and those in need of care and support.

“Caring Homes Group is a business which continually invests in the development of their employees and continues to thrive within this sector.”

The National Apprenticeship Awards Gala ceremony will take place on November 28.

Elliot Roberts, customer engagement manager for Qube Learning with Carol Corstin, training manager for Caring Homes Group.

Group shortlisted in service business of the year award CARE provider Balhousie Care has been shortlisted as service business of the year in the annual Courier Business Awards.

The Perth-based group, which runs 25 care homes across Scotland, is a finalist for its leading-edge elderly and specialist care, which focuses on inclusive, person-centred programmes.

These include a Participation Charter, which gives care home residents and families a say in everything from policies to recruitment, and Together We’re Great, another person-centred project which supports the needs of every individual within the organisation.

Balhousie Care Group has picked up a raft of awards in the last year

for leadership, innovation and its leading-edge dementia strategies, as well as achieving six-star ‘excellent’ ratings from the Care Inspectorate – the highest ratings possible from the regulatory body.

Chairman and Balhousie Care founder Tony Banks said: “The whole team has been working hard on achieving excellence across the organisation, from how we approach care to our core company values.

“It’s great to see everyone’s passion and commitment recognised with this award shortlisting.”

Among Balhousie Care’s most recent accolades is an RCNi award for leadership for dementia consultant Yvonne Manson, who has headed up a host of innovative initiatives.

24

CARINGCATERING AND KITCHEN EQUIPMENT

NACC Awards 2018 winners celebrated at glitzy ceremony Emmerdale chef tests kitchen skills at home

MARK Charnock, aka chef ‘Marlon Dingle’ from Emmerdale, visited Ideal Carehomes’ Hambleton Grange care home in Thirsk for their annual summer fair.

He mingled with residents, staff and the local community, signing autographs, posing for pictures and chatting about life in the Yorkshire soap.

Mark was also asked to officially open the home’s new art room which will be used to host regular painting, drawing and craft classes for the people who live there.

Mark, who has played Woolpack

cook Marlon Dingle for 22 years in the soap, was then called to test his kitchen skills against Hambleton Grange’s own chef Ellie Cook in a fun cake decorating competition.

Lifestyle manager Nicola Clark, who organised the event, said: “There has been such a buzz in the home – we all love a party and these events create lasting memories for our residents and their families.

“Everyone was keen to meet with Mark and he made time to speak to each resident, finding out about them and their life. It really was a day to remember.”

Feasting at Christmas CHRISTMAS is not just the feast that dominates the dining table, it is a time for family and friends to share food, memories and cherish precious time together.

But care homes can face extra challenges bringing Christmas spirit to life when catering for residents with complex dietary requirements.

When planning Christmas meals, consider: 1. Keeping it simple, nutritious, fresh and delicious.

Use fresh ingredients like delicious winter berries, winter squash, potato or celeriac to create hearty, healthy fare that is both seasonal and economical.

2. Recipes that can be easily modified for those with dysphagia or on restricted textures and fluids. Thankfully, Christmas provides lots of ‘fork mashable’ or softer options, such as creamy sweet brandy custard, old-fashioned steamed puddings or even an Australian classic, Pavlova, soaked with a little cream to soften the base.

3. Hearty soups and rich gravies that are naturally smooth pureed and fortifying but oh, so flavourful.

Think creamy roasted celeriac or garlicky butternut squash soups.

4. Boost energy for your residents with oozy sides of cauliflower cheese, honey roasted carrots or buttery Brussels sprouts.

Ready to make your Christmas Pudding? Check out our traditional recipe at www.soupedup.com With SoupedUp, Australian innovative technology now available in the UK, care homes can access online menu management software that takes the complexity out of care catering. With 1400+ seasonal recipes, complete with nutritional and allergen labelling, care home chefs can plan menus with confidence.

Enquiries: For sales enquiries or a demonstration, contact SoupedUp at uk@ soupedup.com or call 020 3936 4488.

THE National Association of Care Catering announced the winners of the 2018 NACC Awards at a gala dinner.

The innovation, achievements and dedication of teams and individuals that make an exceptional contribution in the specialist field of care catering were rewarded and celebrated by the association’s members, industry partners and guests at the awards dinner held at the East Midlands Conference Centre, Nottingham.

The 2018 winners are: Care Establishment of the Year: Primrose Bank Care Home The judges were in no doubt that Primrose Bank is a care home where lives are enriched and residents have fun, while benefitting from a focused approach to nutrition that ensures their wellbeing.

Meals on Wheels Award: Harrogate Food Angels, Harrogate Neighbours Housing Association Ltd. The judges described the service, which last year delivered up to 500 meals via more than 70 well-trained volunteers, who also receive dementia friendly and safeguarding training, as having: “Outstanding achievements from humble beginnings in such a short time.”

Catering Team of the Year Award: Catering Team, Avery Lodge, Brighterkind The high-performing, professional catering team at Avery Lodge champions person-centred dining. The judges agreed that the hardworking, dedicated and creative team are well deserving of the award.

Catering Manager of the Year Awards: Jane Parke, County Enterprise Foods, Nottinghamshire County Council Jane has worked within the meals service for Nottinghamshire County Council for more than 20 years. As team manager at County Enterprise Foods, she manages 70 people, 24 of whom are supported employees with physical or learning disabilities. Her expertise, dedication and positivity make her, in the judges’ words, an outstanding manager who has contributed so much over so many

years.

Our Care Catering Hero Award: Debbie Wright, Cook-in-Charge for Norse Catering, Munhaven Care Home Munhaven is a specialist home for people living with dementia.

Debbie, who is also a Brownie leader, connects her Brownies and residents through activities, giving the residents a sense of purpose and changing perceptions of dementia within the community. The judges felt that Debbie was a worthy winner among this year’s most excellent entries.

Region of the Year: Northern Region In what is always a hotly contested category, the Northern Region was victorious. The judges were impressed by the region’s reinvigorated approach, which has led to increased membership, good attendance at events and a sound financial position.

Pam Rhodes Outstanding Achievement Award: Mark Taylor The Pam Rhodes Award recognises the work and commitment of an individual that has made a lasting contribution to the NACC. Mark Taylor has been proactive within the NACC since 2012. He is regional chair for the South East and has played a valuable role in key initiatives, including championing Meals on Wheels and the launch and development of the qualification, Level 2 Specialist Award for Chefs in Health and Social Care. His support and commitment to exceptional standards of care and services has gained the respect of his colleagues and the wider care industry.

Chairman’s Award 2018: David Barker Neel Radia, the NACC chairman, awarded this special recognition to David Barker for his unwavering support of the association since the 1990s. Popular and respected among his colleagues, David is described as having a big heart. He is always willing to lend a hand, supportive of his peers, and has been instrumental in key NACC events and campaigns.

As chairman of the Northern region, David has worked very hard with his team to create the vibrant, fun and successful region that it is today.

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CARINGCATERING AND KITCHEN EQUIPMENT

Five-star hotel training gives care home chefs food for thought PROFESSIONAL chefs at a south coast care home provider have begun receiving added training at one of the UK’s top hotels so they can continue to delight their residents.

Under a new partnership, 12 Colten Care chefs enjoyed a day of bespoke sessions in The Kitchen cookery school at the New Forest’s five-star Chewton Glen Hotel & Spa. The hands-on training was led by award-winning chef tutor Steve Bulmer who has 20 years of Michelin level restaurant experience in the UK and Europe including with Raymond Blanc.

The Colten party focused on techniques, principles and efficiencies in breadmaking, puddings, plating up, sauces and main courses.

Following the success of the first cohort, the training will be extended to all 45 Colten chefs in due course.

Colten’s hotel services manager Fergus Davitt said: “We have many shared values with Chewton Glen such as the use of local suppliers and ingredients and a concentration on very high quality seasonal recipes. We create meals to an already very high standard, something we seek to maintain and improve on through continual training.

“However, working in a care home kitchen brings challenges that you don’t find in a hotel.

“Many of our residents have very specific clinical and nutritional requirements, for example in managing weight gain or loss or a need for modified foods.

“Feedback from residents and families shows people are really happy with what we do. In our most recent resident survey 97 per cent of respondents praised the choice of food, but at the same time the public reputation of care home food

Colten Care chefs enjoyed a day’s training in The Kitchen cookery school at the New Forest’s Chewton Glen Hotel & Spa under the guidance of award-winning chef tutor Steve Bulmer. beverage operations manager, added: “We want is not always seen as outstanding. the Colten Care chefs to get the most out of their “That’s why we decided to offer this additional experience and be able to apply new techniques on training – to help our chefs continue to feel behalf of their residents. inspired, supported and invested in, so they do “It’s not so much about replicating the same their very best for our residents. menus as the Chewton Glen but rather to add “Our first group of chefs, a mix of ages and further expertise to their professional skills. seniority, really enjoyed the training, felt they “We’re delighted that the first group of chefs learned a lot, and came away very motivated.” enjoyed it so much and we look forward to The Kitchen cookery school is a purpose-built welcoming the next cohort. space for learning about food and cooking within “It’s great to know we are supporting the quality of the grounds of Chewton Glen.

Alex Von Ulmenstein, Chewton Glen’s food and food in the care home sector.”

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CARINGCATERING SOLUTIONS & XMAS DINING Karen Rumsey, UK sales manager for temporary kitchen infrastructure specialist PKL Group, outlines how a temporary kitchen facility or extra catering equipment can make Christmas a lot easier for care homes.

Chef shortlisted for Care Home Catering Awards A HEAD chef from a HC-One care home in the West Midlands has been shortlisted in The Above & Beyond Special Award at the 2018 Care Home Catering Awards.

Louise Baker, who works at Roxburgh House, was shortlisted after judges noted her baking skills and dedication to her role.

She has been with the company for over 12 years, showing commitment both to Roxburgh House and to the hundreds of people she has looked after during that time.

Her main role at the home in Cradley heath is to manage the kitchen team to cook and serve nutritious, healthy meals that residents will love.

Louise said: “I feel privileged to have been shortlisted for this award and at the same time fortunate

that at Roxburgh House we have a passionate team and support structure who make my job a joy to do.

“I have dedicated a large amount of my working life to working with the elderly and feel truly privileged to have been considered for The Above & Beyond Special Award, which would not have been possible without my team of chefs at the home whom I am very grateful of.”

The home’s manager, Julie Jones, added: “We are very proud to have Louise as part of our team and delighted that her hard work has been recognised in this way.

“Louise has always been a committed and dedicated member of the Roxburgh team and on behalf of all of us here, we would like to wish her the best of luck at the awards.”

Cold rooms give more flexibility CHRISTMAS is a time of major challenges for care home caterers – not least dealing with larger needs for refrigerated storage and prep areas.

PKL work with a number of homes who bring in external cold rooms and set up rooms with extra tabling and preparation equipment.

Cold rooms are easy to install and set up and give care homes of all sizes more capacity and flexibility for the Festive period.

Extra prep areas can help streamline your production process and reduce the pressure on your main cooking space.

We also supply combi and convection ovens to care homes

across the country.

These can boost your production capabilities at scale, and automatic combi ovens can really take the stress out of your Christmas catering schedule.

For care homes across large or spread out sites, hot carts can help ensure that the festive food arrives piping hot.

For us, Christmas is a time of providing care homes with the additional infrastructure that makes production and serving at scale that much simpler and easier, helping them to maintain standards and give their residents a Christmas to remember.

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Treat your residents to some new dishes and old favourites EVERYONE loves Christmas; it’s a time for celebration, enjoyment and connection through the food we eat and share.

This should be no different for those living in a care home, which is why apetito has developed a new selection of festive dishes alongside classic favourites. apetito is the leading food producer for the health and social care sector, providing nutritious meals for care homes across the UK. It delivers a wide range of meals to suit every taste and dietary need, aiming to make a real difference to the lives of elderly and vulnerable people in care. For many care home residents, mealtimes are one of the highlights of their day, bringing them together to converse and enjoy food. apetito understand the importance of this and make sure residents can enjoy great tasting, nutritionally balanced and familiar meals. apetito ensures the menu is regularly reviewed so there is plenty of choice.

It also provides restaurant-style menus to support those with dementia. This year’s wintertime menu includes a selection of dashing new dishes created by apetito’s chefs, dietitians and nutritionist.

An example of a meal on the festive

menu is the succulent Gammon in Cranberry and Orange Sauce.

This is gluten free and from the healthier choice range.

New Christmassy desserts include Festive Fruit Crumble, Chocolate

Chip Pudding with Salted Caramel Sauce, both from the energy dense range, and Apple and Blackberry Cobbler.

The Christmas period is one of the busiest times of the year, therefore

it is important this season is kept as stress free as possible. apetito is an easy solution within a care home, with a streamlined support and a tailored service which makes mealtimes uncomplicated for staff.

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CARINGNEWS

Residents share stories for new memory book OVER 60s at an Edinburgh retirement housing development have taken a step back into the past and shared their memories from the 1950s for a locally produced memory book.

Tenants from Bield’s Gordon Court make up half of those who have contributed stories to the memory book, created by the Leith based Citadel Arts Group, as 10 tenants have had their stories included.

The 83-page book, titled ‘Remembering the Fifties: A Book of Living Memories’, contains a variety of stories from local people’s lives in the 1950s. Contributors have included a range of events from their pasts, including memories of going out dancing, the food they most enjoyed and stories of family life.

The book launch was held at Gordon Court, with Abbeyhill Primary School pupils invited to present their interpretations of the stories, to those who experienced them first hand.

All those who contributed to the memory book were invited to attend the launch and received a copy of the book.

Liz Hare, director of the Citadel Arts Group, said: “It was a lovely project, we met some great people whilst doing it.

“This was our first time working with Bield on a project and I hope it won’t be the last – it really was a lovely development. The staff were really

supportive and friendly, they made the memory sessions with the tenants go so smoothly.

“This was our first time focusing on a specific era, and we thought the 50s was a very interesting time to focus on, with it being a post-war time period and things like national service still being in place, and it has ended up being our largest book yet.

“As everyone was different ages at the time, everything was talked about by those sharing stories, with some recalling the music of the era, some speaking about family memories and others talking about popular jobs of the time, or their first experiences of the dating world.”

Pupils from Abbeyhill Primary School were given a sneak peak of the book ahead of its launch, and prepared their own interpretations of its stories, in the form of pictures and drawings, as well as short plays. The class presented their responses to the stories at the launch.

Citadel Arts Group has produced multiple memory books with people from Leith about various different topics, from ex-whalers, to those who worked on the docks to a focus on the old hospital.

The arts group often produces plays based on the stories they are told and are currently in the creating one based on this most recent 50s themed book.

Residents of Rogers House residential care home enjoyed an afternoon tea celebration fit for a queen following a competition win. Residents were treated to an afternoon tea party laid on by agency Superior Healthcare as a reward for winning their Wimbledon competition. The dining room was transformed into a traditional tea parlour, complete with vintage tablecloths and the very best mismatched china. Plenty of cake stands were topped with finger sandwiches, scones and a variety of homemade cakes. As their teacups were topped up, the residents spent the afternoon with staff of the home and of Superior Healthcare, being waited on and sampling the tasty treats and chatting together.

Cutting edge care system introduced by provider BOROUGH Care, the largest notfor-profit provider of care for older people in Stockport, is introducing a new cutting edge system of recording the care its residents receive.

Person Centred Software is a mobile care monitoring system that enables care home staff to spend more time with residents, as it reduces the amount of time spent completing paperwork.

Bamford Close in Cale Green, Stockport was the first of Borough Care’s 11 homes to start using it.

Lisa Murphy, home manager, said: “In the short time we’ve been using the person centred software, we’re already seeing the benefits.

“Rather than each member of staff having to sit down and manually record every care interaction with residents throughout each day they can now do this much more quickly and easily, with just a click of a button via the app at the point of care.

“My team has taken to the new system really well and we can all see its future potential.”

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www.requiredsystems.com

Former nurse perfectly recalls healthcare skills

Carer Jodie Evans with Lightmoor View resident Hazel Curiton at the new shop in the grounds of the care home.

Shropshire care home opens its own shop for residents A SHROPSHIRE care home has opened a shop in its grounds to help residents with dementia retain their independence and take part in normal daily tasks.

People with dementia who live at Lightmoor View in Telford will be able to go shopping in the new facility that has been set up in a summerhouse in the grounds.

The money for the shop, which is based in a summerhouse in the gardens at Lightmoor View, was raised by staff who spent the night sleeping outside to collect donations for the £2,000 required to buy the summerhouse last year.

The summerhouse, converted into a working shop led by staff member Deborah Turley and Linzi Cartledge, will allow residents to buy items such as everyday essentials, newspapers and sweets and retain their independence in a safe environment.

Some of the week it will be manned

by volunteers including residents’ families but staff will be able to take residents into the new shop at any time of the day.

Michelle Yates, quality and performance manager, said: “The shop is a great way to help our residents carry on with a familiar task that they would have done prior to their dementia.

“It may seem like a simple thing but the process of buying a newspaper or a bar of chocolate will stimulate the brain and encourage residents to stay independent.

“It has been a team effort from staff and residents’ families to raise the funds for the shop, kit it out and run it and we’re very grateful for their support.”

Lightmoor View is a specialist dementia care home run by Coverage Care, Shropshire’s largest not-forprofit care provider, with up to 75 residents at any time.

AN 84-YEAR-OLD former nurse has been recalling her healthcare skills at the care home where she worked – despite her advanced dementia.

June Jennings is now a resident at Holmewood, where she worked for 25 years as a sister, along with fellow home Barnfield.

Her former duties included caring for the residents and managing the staff, some of whom still work at the two homes in Chesterfield.

She moved into the home in June, having lived in Grassmoor and Holmewood during her career and eventual retirement.

Staff at Holmewood gave June the opportunity to relive her time as a sister, providing a uniform, stethoscope, thermometer and bandages.

Home manager Kathleen Richardson pretended to be unwell and June sprang to action, checking her chest, placing a saturation device on her finger to monitor oxygen levels and perfectly wrapping a bandage around her wrist.

Kathleen said: “When June first came to Holmewood, she already liked the environment, and despite the fact she had dementia you could

Holmewood Care Home resident and former nurse, June Jennings, 84, relives her time as a sister by practising her skills with home manager Kathleen Richardson. tell she felt at home.

“With this in mind, we wanted to give her an opportunity to be able to relive her time as a sister.

“I pretended to be unwell and June was very willing to assist in finding out what was wrong.

“She knew exactly what to do and put the bandage on perfectly.

“I was amazed, as it shows clearly dementia may take your memory, but it does not take away who you are as a person. June will always and forever be a healthcare professional.”

New manager appointed at Southwold care home A Warrington care home has turned a dull, unloved room into a pub for its residents.

Residents and staff at St Oswald’s House enjoyed a few tipples and played games at the official opening of ‘The Train Inn’.

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HANRO Steytler has been appointed Oakland House Care Home in Reydon near Southwold’s new manager.

Hanro, who is from Trimley St Mary near Felixstowe, joins the team with years of experience in the care industry and is looking to implement work to take the home towards an ‘outstanding’ rating.

Oaklands House has an enviable reputation in the local area and is currently rated as ‘Good’ by the Care Quality Commission.

Hanro will be working on bringing new systems and support to the team at the home to move its service delivery to the next level, building on the work already underway.

Prior to joining Oaklands House, Hanro was the deputy manager of Aldringham Court Nursing Home in Leiston, another of the homes within the Healthcare Homes group.

She has worked within the care industry for many years, learning the service while at university as

a care assistant, and working in every department of the care home environment before moving her way up towards management positions.

Hanro said: “I’m really looking forward to life here at Oaklands House; from the moment I entered the building I felt at home.

“There really is a wonderful environment here – the residents are so happy, the team is positive and passionate, and they have done so much work to be proud of.

“I now want to look at everything with a critical eye, bringing my experience from across the care industry to see how we can make big and small improvements and challenge ourselves to aim for an ‘outstanding’ status, which I know we are capable of.”

Joining Hanro is new head of care, Alice Chapman, who has moved from The White House in Beccles, Suffolk where she worked as senior care assistant.

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Richmond Wood Norton launches Village Suites

Page 30

Retirement village to share success by transferring ownership to staff

Page 33

New provider acquires specialist care homes

Page 34

Group opens third new home this year FOLLOWING the opening of new homes in Bromsgrove and Horndean earlier this year, people in the West Midlands were recently invited to celebrate the grand launch of Care UK’s newest care home.

Mercia Grange in Sutton Coldfield is the third Care UK home to open this year, with another two in Windsor and Edinburgh on track to also receive their first residents before Christmas.

The care home team at Mercia Grange was joined by the Mayor of the Royal Town of Sutton Coldfield, Derrick Griffin, who cut the ribbon alongside the care home’s first resident Raymond Meacheam, and Care UK’s operations director, Geoff Edwards.

Guests were entertained by local 1940s singer, Lula May, and a Glenn Miller tribute band, as well as professional magician, Russ Styler.

There were plenty of activities for all, including pet therapy, a baking demonstration, and a trip to the movies in the cinema room.

Home manager Shirley Gibbs said: “We were delighted to welcome the Mayor of Royal Sutton Coldfield, Derrick Griffin, to officially open the home and mark this important milestone.

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“We would also like to thank Ray, the residents and everyone who visited and helped make this such a special day.

“Since we opened the doors to Mercia Grange, the residents and their families have been at the heart of everything we do.

“It was fantastic to welcome so many local people to the home, our grand launch really was a day to remember.”

Those who attended the event also had the chance to meet the team at Mercia Grange and take a tour of the luxury care home, as well as enjoy a selection of tasty treats made by the home’s own chefs.

Mercia Grange is a state-of-the-art care home which provides full-time residential, nursing, dementia, and short-term respite care.

The new three-storey care home has been designed to enable its 67 residents to live active and fulfilled lives, while also promoting their independence.

The care home incorporates space for hobby and leisure activities and includes its own cinema, hairdressing salon and café.

lamontjohnson.com

RICHMOND COURT CARE HOME WOLVERHAMPTON

Totally Confidential No Obligation

This previously 30 registered Care Home was sold on behalf of Middlesex vendor, Mr Hanif Ladhani, to the Salford, Manchester based Fairhome Group

We are dedicated solely to the long term care sector, so when it comes to selling or buying a Care Home, we provide a discreet and confidential service from start to finish, plus that extra edge needed in the current financial climate.

“UPFRONT” FEES or Our specialist knowledge in the discreet sale of Care Homes and INFLATED COMMISSION sites/developments for C2 use nationwide has made Lamont Johnson RATES! one of the most successful care sector advisors in the country, helping us achieve a record breaking year in Care Home sales.

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OVER 37 YEARS EXPERIENCE

Grayson Taylor (Managing Director, Lamont Johnson) •1981 FOUNDING PRINCIPAL of Taylor National •2001 FOUNDING PRINCIPAL of DC Care •2012 FOUNDING PRINCIPAL of Lamont Johnson

Lamont Johnson PROPERTY ADVISORS TO THE CARE SECTOR

CARE HOMES SALES NATIONWIDE 01937 842 758

m.07920 475 440

lamontjohnson@btinternet.com

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Richmond Wood Norton launches Village Suites HPC sells Harrogate care home for redevelopment HPC has acted on behalf of a group operator in the sale of a former care home to developers.

The property is located in a highly sought-after residential area to the south of Harrogate town centre and close to the famous ‘Stray’ parkland.

HPC was instructed by an established client to find a purchaser for the former care home, which had been closed for some time due to the property reaching operational obsolescence.

After extensive marketing, it became apparent that the site was unsuitable for construction of a new care home.

Acting in conjunction with S&SA Architects, together with WYG Planning Consultants, HPC was instrumental in obtaining planning

permission for construction of 13 apartments and a coach house on the site.

After engaging with a number of interested parties, the property has now been sold to local developers Amberstone Developments.

HPC director Ian Wilkie, who handled the sale, said: “This demonstrates the flexibility of approach that HPC is able to bring to projects of this nature.

“After an extensive marketing process it was apparent that continued use of the site for care purposes was not feasible, however with a creative approach, we were able to deliver an excellent outcome for our client.”

Lamont Johnson completes sale of another Kent Home

RICHMOND Villages’ Wood Norton facility, now under construction near Evesham in Worcestershire, has launched its portfolio of Village Suites.

Priced from £231,000, these properties are available to buy with either one or two bedrooms, a lounge, kitchenette and wet room, and is complemented by a ‘lifestyle package’ which takes care of everyday chores such as preparing meals, paying utility bills, cleaning and laundry.

Paul Brady, village manager of the new retirement development, said: “Our village suites provide more than just a new home; with the addition of the lifestyle package they are a worry and stress-free option in retirement living.

“We take care of the hard work so our residents have more time to spend with their friends and family, and enjoying the fabulous onsite facilities including wellness spa, heated pool, fitness gym and private cinema.

“Richmond Villages has a special philosophy about promoting longer, healthier and happier lives and provides homes that individuals and couples can buy in a safe, secure and socially active community with the reassurance of care and support on their doorstep should it be required.”

As well as encouraging residents to make the most of their retirement, Richmond retirement villages are designed to support those facing ill health, including those recovering from operations or living with age related conditions.

Assistance is available around the clock from the on-site domiciliary care team.

Should care needs increase, Richmond Wood Norton also provides a dedicated care floor.

Richmond’s particular passion is to enable couples to stay together in the same community even if they have different care or lifestyle needs.

Paul added: “We want people to realise there is a really positive option between being in your own home – which may no longer suit the life you want to lead and be an overwhelming burden – and the decision many people take to move into a care home.

“Our Village Suites, or assisted living as it is more widely known, have become a well-established alternative to residential care. By purchasing your property, it’s the perfect way of having your own front door along with the reassurance that care and support is available 24 hours a day if required.

“However, one of the most important parts of life at Richmond Villages is the social interaction with like-minded people, and our activity teams ensure there is a full diary of events and activities to participate in should you wish.”

Each Richmond Village has a dedicated team of activities staff, who organise schedules based on the residents’ interests and hobbies.

There is a wide choice available from wine and supper clubs to learning a skill such as painting, floristry or how to use new technologies.

Richmond Wood Norton will boast its own wellness spa, so residents can enjoy swimming, book a treatment, relax in the Jacuzzi, or take part in one of the many fitness classes such as Tai Chi and aqua aerobics.

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“UPFRONT” FEES or INFLATED COMMISSION RATES!

Totally Confidential No Obligation

Lamont Johnson are pleased to announce the completion of 19 registered Kent Residential Home, sold on behalf of the Paneandee family to the first time entrants into the care sector, Messrs Gopaul and Kowlessur.

For a no obligation appraisal and advice on how we can help sell your home, phone us on 07920 475 440 or mail us at lamontjohnson@btinternet.com

Lamont Johnson PROPERTY ADVISORS TO THE CARE SECTOR

NATIONWIDE

Care home has new owners

DC CARE has announced the completion of the sale of The Bungalow in Bolton, Lancashire.

The specialist property agent was instructed by Graham and Margaret Lowe to market the home which was offered to the market at a guide price of £775,000 approaching a range of buyers, from those seeking their first acquisition, to more experienced operators seeking to expand their portfolio.

The home has been acquired by first time buyer and property investor Michael Greer.

He said: “From start to finish Lisa dealt with the sale in a very prompt and professional manner, helping myself and the vendors navigate

along the long and complex steps of the business purchase.

“Throughout, Lisa and the team have been carefully overseeing the process. The team was easily contactable and approachable. They were a joy to work alongside and always ensured the process of the sale proceeded when things slowed down or got stuck.

“To round off my point, I will be utilising DC Care again for another purchase.”

The business was appraised by regional director Alison Willoughby and the asset was marketed and introduced to the purchaser by sales negotiator Lisa Rushworth.

The sale price was undisclosed.

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Meallmore directors Aidan and Gerry Hennessey with Provost Helen Carmichael.

Revamped home opens A RECENTLY refurbished care home in Inverness held an official opening event to give guests a first glimpse of its new facilities and an opportunity to meet its care team.

Culduthel was acquired by Meallmore last April and the care provider has now fully transformed the home to significantly enhance its offering for residents.

Special guest Provost of Inverness Helen Carmichael joined residents, staff and guests for the celebrations, gave a speech and unveiled a commemorative plaque to mark the occasion.

A number of activities were also offered throughout the day, including music from local piper Aiden Ross and The City Jazz Quartet and plenty of canapes and fizz.

Anne Mawdsley, highland area manager at Meallmore, said: “This was a wonderful opportunity for us

to showcase the excellent facilities we now have on offer at Culduthel and the fantastic work that takes place at the care home.

“All the residents, families and staff are over the moon with the way it has been completely transformed.

“It was a great day and we would like to say a big thank you to everyone for joining us to celebrate and especially to the Provost for making a speech.

“At Culduthel, we are committed to delivering the highest quality in person-centred care and providing social activities and entertainment is just one of the many ways in which we strive to do this.”

Following the revamp, Culduthel has 62 fully furnished en-suite bedrooms and six luxurious living/ dining areas, as well as a cinema, two café areas and a hairdressing and beauty salon for a spot of pampering.

specialist healthcare business agents

Independent expertise, nationwide knowledge

SOLD

DC Care is delighted to announce the recent completion of sale of The Bungalow, a long established care home in Bolton, Lancashire on behalf of Graham and Margaret Lowe. The business has been acquired by first time buyer and property investor Michael Greer, who looks forward to acquiring his next care business with DC Care.

When industry knowledge and wisdom are needed, when a discreet sale is desired, our clients choose DC Care to sell their healthcare business.

SALES | ACQUISITIONS | APPRAISALS | CONSULTANCY

01937 849 268

www.dccare.co.uk sales@dccare.co.uk

Retirement village to share success by transferring ownership to staff MIDDLETON Hall near Darlington is set to join the likes of John Lewis and Waitrose by becoming employeeowned.

The move is aimed at safeguarding the long-term future and facilities at the multi award-winning retirement village, and will make it one of only 300 employee-owned companies and the first staff-owned retirement village or residential care facility in the UK. Middleton Hall’s 190 staff learned of the proposal at a recent briefing session where the company’s main shareholder, managing director Jeremy Walford, outlined the plan to become an employee ownership trust.

He said: “I have worked hard to transform what was a struggling care home into one of the leading retirement villages in the UK and have taken considerable personal financial risk to turn it into a successful and profitable company that is financially stable.

“My motivation over the last 22 years has been driven by the desire to build a business that makes a difference to our customers and staff rather than purely for financial reward.

“I now feel a responsibility for ensuring Middleton Hall continues with the vision of being the best and maintains the values that make it the

Jeremy Walford

special place where our residents live and staff work for the long term.”

Middleton Hall Retirement Village is located within 45 acres of woodland and parkland and boasts extensive facilities, including a restaurant, pool, spa, gym and sports facilities, with the aim of providing a community where older people can live in a range of accommodation including retirement houses and apartments to suit their individual needs, with the opportunity to enjoy the benefits of village life.

It has a rarely-awarded outstanding rating in all categories from the Care Quality Commission and won the Skills for Care ‘Best Employer of the Year’ Accolade award in 2018 as well as achieving the prestigious Investors in People Platinum accreditation, an accolade only 0.5 per cent of accredited businesses have achieved.

Jeremy added: “I have received offers to sell the business but I am aware that in selling a company you never know who you are really selling to in the long term and I have seen good companies in our sector ending up barely a shadow of the business they historically had been when run by a caring owner, after being bought out.

“In a business world where capitalism and especially social care businesses often have a bad name, an Employee Ownership Trust offers a different model of how a truly caring company can operate, so my personal

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decision was easy.

“It should sustain Middleton Hall for the long term, ensure continued re-investment, high staff engagement and customer focus. That is far more important to me than the personal wealth from selling the company to a third party.”

A project team from Middleton Hall Retirement Village is now working through the process to transition ownership with an advisory company, Baxendale, specialists in the field of employee ownership. The change in ownership is planned to take place at the end of March 2019.

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New provider acquires specialist care homes

Work begins on the new care home in Sherborne.

Operator breaks ground with three new builds BARCHESTER Healthcare has marked the start of its newest care home builds at three new sites around the country.

Adding to its portfolio of more than 200 care homes and six independent hospitals, the company recently broke ground for the first time at three new sites in Solihull, Eastbourne and Sherborne.

The new Solihull home, located at the old Shirley Aquatics site, is under construction by Seddon Construction Ltd, and will accommodate 80 people with care needs.

The Eastbourne project, under construction by McGoff Construction Ltd, will have 80 beds, while the Sherborne home is under construction by Acheson Construction Ltd and will have 64 beds.

Director of property services, Mark

Bennett, said: “My colleagues and I were very impressed with work we saw at the latest Barchester sites.

“We’re pleased to be working with three different construction teams to build our new signature Barchester homes, all designed with a high specification.

“Each new care home will be a positive addition to the communities we are building in, where we can deliver personalised care for those that need it, and provide employment for those that are passionate about caring for others.”

Barchester Healthcare’s Eastbourne, Shirley and Sherborne care homes are scheduled to open in October, November and December 2019, and will all provide personalised residential care and specialist dementia care in the operator’s unique Memory Lane Community.

THE newly formed Cornerstone Healthcare Group Ltd has acquired family-run Hampshire care homes, South Africa Lodge and Kitnocks House from Dr Oliver Sargent and his family, who have run them since 1998.

The homes care for older people with complex neurological, physical and mental health needs associated with challenging behaviours.

This 15- bed acquisition is the first in an ambitious five-year growth plan for the group, who have significant capital for future acquisitions in the specialist care market.

The board of Cornerstone Healthcare Group Ltd has extensive experience in the market.

The group is chaired by Stephen Collier, chair of NHS Professionals and former group chief executive of BMI Healthcare.

Chief executive Johann van Zyl, chief operating officer Dara Ní Ghadhra and interim finance director Geoff Hiskett were part of the management team behind the success of national specialist neurological care provider, PJ Care.

Johann said “This acquisition gives us the opportunity to offer a service to a large group of people who tend to be forgotten about.

“There are currently 15,000 people who need this type of specialist care and only 5,000 beds available in suitable care homes.”

With this figure to grow by three per cent year on year, Cornerstone Healthcare Group is focusing on expansion within this market through acquisition of homes that will suit this resident group.

They are already talking to other owner managers of similar homes

Kitnocks House in Curdridge. and are looking for opportunities for further acquisitions in this market.

Johann added: “With our experience of running homes for people with challenging behaviours, we are looking to increase the number of places available to this type of resident and ease the burden on dementia care homes who struggle to manage the needs of these individuals.”

South Africa Lodge in Waterlooville and Kitnocks House in Curdridge are nearly always at capacity, however, running this type of service takes a lot of experience and the support of dedicated staff.

This acquisition was a management buy in and funding came from experienced health care investor Ignite Growth LLP and Kvika Securities Ltd. The deal involved many different parties including Tom Robinson, Cushman and Wakefield (site finder), Dennis Knockton, Metro Bank (prime lender), Justin Crowther, Alantra, Ian Morris, EMW Law LLP, BDO LLP and Trowers and Hamlins LLP.

Robust care home insurance essential for coping with looming financial challenges

By Simon Bentley INSURANCE markets face uncertain times ahead, as acknowledged by all the leading organisations tasked with overseeing an uncharted route through the murky waters of Brexit.

As OECD chief economist Laurence Boone stated upon launching an Interim Economic Outlook report last month: “Trade tensions are starting to bite, and are already having adverse effects on confidence and investment plans.”

Such concerns are echoed by both the language and plans set out by related bodies like the IRSG who, although calling for ‘global regulatory coherence’ in a recent report, simultaneously admit that this doesn’t look like happening.

Chair Mark Hoban describes industry engagement as having been ‘partial and disjointed’ at the same time as warning of further turmoil away from Brexit concerns, joining in with the predictions of a ‘growing debt crisis’ being on the horizon.

All this leaves the experts questioning whether markets will

remain open or free moving forward, or whether the turmoil will lead to a completely different landscape that all sectors will have to make major adjustments to meet.

Financial Conduct Authority chair, Charles Randall, concurs when criticising the overall approach of financial sectors as being based on a ‘cycle of deregulation, crisis and regulation’.

In a speech earlier this month at the Association for Financial Markets in Europe annual conference, he included the care sector as being a point of potential crisis aside from the whole Brexit issue, saying: “There are pressing social issues such as the cost of housing, low financial resilience in general and unsustainable personal debt in particular, and inadequate saving for retirement and care in later life.”

Those who follow care sector news will recall that the Government failed to live up to a commitment to introduce a cap on personal care insurance, as advocated by the Dilnot Commission which published its recommendations back in 2011.

Simon Bentley Since the failure to meet this objective, the Government has suggested very little to answer the issue of rising personal care costs experienced by a rapidly ageing population.

Nevertheless, the issue does still receive some media coverage, unlike the costs involved with insuring care homes themselves, which receives

little in comparison.

Perhaps this is understandable, however, care home owners themselves need to be aware that such financial turmoil will impact on all insurance markets, tripping up the unwary and unprepared especially.

Indeed, as ever with insurance products, preparedness is always the best remedy when there is uncertainty ahead.

This is why Phoenix Specialist Risk Solutions has designed its insurance products so they can be tailored to each care home’s unique circumstances and easily adjusted mid-term when requirements change.

Such versatility becomes more essential wherever uncertainty is a factor, but there is a positive side.

The care industry has been shifting and changing for many years now so has grown used to having to reinvent itself and transform to suit a new landscape, meaning that perhaps the sector will prove among the more robust in adjusting to whatever changes lie ahead. n Simon Bentley is director of Phoenix Specialist Risk Solutions.

We make insurance a walk in the park Care Homes • Nursing Homes • Domiciliary Care • Hospices • Children’s Homes

Contact Us for a Free Quotation Phoenix Specialist Risk Solutions Ltd Enterprise Centre, Denton Island, East Sussex, BN9 9BA T: 01273 977221 www.phoenixsrs.co.uk

36

CARINGNEWS Residents from Borough Care’s Silverdale home in Bredbury, Stockport enjoyed a cruise on the canal. They travelled by barge from Marple to Poynton, joined by family members and staff. During the trip, refreshments were served and there was even a stop off for ice cream. Everyone had a great day out, with one resident in particular thrilled with the day. The lady had never been on a barge before, so really enjoyed every minute of the trip. As residents were joined by their families, it was a great way for people to create memories and spend time together doing something a little different.

Pictured are Silverdale residents James Bell and Sally Rogerson, along with Lindsay Hadfield, an activity lifestyle facilitator at Borough Care.

Advertiser’s announcement

Residents enjoy a virtual walk around Quarry Park RESIDENTS at Morris Care’s two Shrewsbury nursing homes, Isle Court and Radbrook, have been treated to a virtual walk around the town’s picturesque Quarry Park.

From the comfort of their armchairs, they were able to see the park from a first person perspective.

The walk, which loops around the park and Dingle, features historical statues, beautiful flowers and interesting facts about the Quarry, all of which helped to trigger residents’ memories.

The video was accompanied by relaxing music that further enticed the residents to watch further, experience a change of scenery and learn more about the local beauty spot.

While the residents enjoyed the walk, Shrewsbury biscuits were served to replicate the activity in the

video.

Along with a cup of tea, residents were given a postcard to send to a friend or family member to enlighten them of their afternoon spent ‘walking’ around the Quarry.

Sue Austin, chief operating officer, said: “The video has been a great success and the residents loved their afternoon walk, I could see them chatting and recalling on memories of the park and their pasts.

“The video was filmed at a slow pace, to create a calm and gentle experience with lots of sensory overtones like birdsong, the gentle swish of the boat on the river and, importantly, plenty of quiet moments for reflection.”

The concept will be extended to the five other Morris Care nursing homes with filming appropriate to each location.

Couple take over second franchise VISHA Keshwala and her husband Sunil, who have owned and operated Caremark Hinckley, Bosworth and Blaby since 2013, have taken over the management of Caremark Leicester and are now working with the existing team to drive the business forwards.

Caremark Hinckley, Bosworth and Blaby provides specialist care to 100 residents throughout west Leicestershire.

When the existing owner of the city centre based office decided the time was right to move on to pastures new, Visha and Sunil leapt at the chance to own and run another branch of the business.

Visha said: “We live half way between our office in Whetstone and our new office in Leicester city centre, so it’s an area and a community that we’ve always been passionate about

supporting.

“When the opportunity arose for us to take over the business here, we were so thrilled and are determined to bring the very highest standards of care to our new clients in the heart of Leicester.”

Sunil added: “We’re especially pleased that the team here are going to be staying with us and continuing to work with the clients and families that they’ve built up relationships with.

“Over the coming weeks and months, we’ll be looking to expand our team of care workers so that we can offer support to more people and change more lives for the better.”

Both Caremark Leicester and Hinckley, Bosworth and Blaby branches have been rated ‘Good’ by the CQC.

CoolCare reflects on the care sector technology boom SIX months has passed since CoolCare officially launched its new product, CoolCare4, so the Care Show at the NEC provided a perfect opportunity to showcase the software, as well as keeping an ear close to the ground on the latest the care sector has to offer.

Just like at the launch at the Health Plus Care show in the Excel, the CoolCare stand was buzzing across both days of the show.

It’s easy to say that there has been a big boom happening in the care tech sector.

Care providers are on the hunt for the best technology to transform their care businesses.

Each looking for a solution suited to their business and ways of working but with one key common denominator, the software must be easy to use.

Gone are the days of sprawling locally hosted systems which can do a lot but take an IT qualification, patience and a good dose of determination to use.

The sector has recognised that software is only ever as good as it is used, and its effective use is fundamental to operating in an efficient manner.

Function, whilst still the most important, is now closely followed by the look and feel of the software.

Providers want it to be user friendly for their staff.

They want colour, easy process flows and uncluttered screens and they want it mobile. Getting staff to embrace the software into their ways of working, is a sure-fire way of getting the job done efficiently, quickly and accurately.

Talking to the spectrum of customers who visited the stand over the two days of the

conference, this sudden surge in desire for new technologies is no coincidence.

Digitisation offers the many efficiencies and greater business oversight needed for the volume of data and complex processes which ensure regulatory compliance, whilst protecting commercial interests.

As the sector reacts to the funding climate, efficient business operations safe-guard those margins which keep the business viable and funds growth.

A lot of providers CoolCare spoke to at the show were preparing to expand their portfolio.

To do so, they intend to adopt technologies to aid the careful management of staff in order to retain the best candidates, manage staffing levels and reduce unnecessary spend in key areas, and drive revenues through accurately capturing revenue and improving occupancy levels.

The stand was full of lively conversations between operators about how they were going to do it and which areas of the business offered the greatest opportunities for improvements.

CoolCare was pleased to be able to contribute ideas and solutions to visitors at the stand.

All that valuable discursive content will be taken back to CoolCare’s team to reflect it in consultative support provided to CoolCare customers and development plan.

As the only specialised care home administration system, CoolCare is passionate about helping operators to run their businesses. Never has it been a more exciting time for digitisation in this sector.

37

CARINGINDUSTRY NEWS

Volunteer accolade is handed to dementia friendly walk leader A SCOTTISH woman has won a prestigious award from a respected charity for her work in making sure that those living with dementia don’t miss out on regular walks in their local community.

Paths for All presented Linda Shields with a Dementia Friendly Volunteer of the Year award at the Scottish Parliament for her work in improving the health and wellbeing of those living with dementia in Stirling.

Linda’s volunteering role involves leading three Dementia Friendly Health Walks a week across Stirling, promoting these walks and increasing her own knowledge by attending talks and seminars.

On average, Linda devotes over 20 hours a week to volunteering and there has been a 50 per cent increase in participants on these walks thanks to her involvement.

Minister for Public Health, Sport and Wellbeing Joe FitzPatrick presented Linda with the award, a certificate, £250 towards her project and a £30 gift voucher.

The awards ceremony was hosted

by BBC presenter Fiona Stalker and saw a number of the nation’s volunteers, from the Highlands to the Borders, win prizes for their efforts in transforming paths and parklands, as

well as community walking habits in their local areas.

Linda said: “Walking, especially in a group, can be so beneficial in delaying the onset of, and progress of, the symptoms of dementia.

“Our walks offer the opportunity to be in a safe and caring environment whilst enjoying both company and exercise in the fresh air.

“Walkers on our Dementia Friendly Health Walks become our friends and I’m so pleased our efforts are helping create some contented, even happy, moments for them and their loved ones and carers who need this support too. I really hope my winning this award encourages more volunteers to join us in this hugely rewarding work.”

Simple solutions

SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems.

The new WACMAT® adheres strongly to this tradition.

With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur.

Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple...

The WACMAT® will then be clean and odourfree, ready to perform time and time again.

Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone.

Enquiries: Telephone 0800 074 3749.

OUTSTANDING employees at Hallmark Care Homes were recognised at a national and glittering Casino Royale themed awards ceremony.

Team members across Hallmark’s 17 facilities dressed up in their best black-tie attire and had their hard work celebrated at the annual Hallmark Care Homes’ Awards.

The event, held at The Renaissance London Heathrow Hotel, was jointly hosted by television presenter Matt Baker and managing director Ram Goyal.

At the ceremony, which was attended by over 250 people, 28 team members were recognised for going above and beyond in their

right product is being used correctly.

Beaucare’s Versan Disinfectant for Disease Control is an ideal accompaniment. It is a broad spectrum hard surface disinfectant and is effective against C.Difficile spores, Norovirus, MRSA and more.

Beaucare provides free support materials and national training, offering instruction on minimising the risk of cross-contamination and guidance on cost effective application and dosing.

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care provision across 17 categories ranging from care home team of the year to care chef and dementia care champion.

Hallmark Care Homes’ operations director Cheryl Wanklyn said: “We are extremely proud to recognise our team members who have demonstrated excellence within their field of work.

“The awards evening was an opportunity to recognise and award those particular employees who go above and beyond and are outstanding in their everyday roles.”

In advance of the event, each finalist had been nominated and interviewed by senior Hallmark executives and their category sponsors.

CareDocs – the evolving care management system MOST of our conversations with our customers begin with finding out what obstacles they face day to day.

At the very core of CareDocs and our customers is a shared focus on a singular goal, increase and improve the level of care provided.

CareDocs was created by care home owners, for care home owners, and this is more prevalent than ever in 2018.

Any update made has the best interests of the care establishments we work with in mind.

New for 2018, CareDocs Connect

The ultimate in infection control VICKI Wilson, national trainer for Beaucare® Medical, was invited to showcase the CareClean™ range at the Lancashire County Council infection control conference, which was attended by NHS Nurses and Carers.

The specialised chemical cleaning range, which garnered a lot of attention at the conference, is formulated to BS EN 1276 and BS EN 13704 standard and is designed to simplify any healthcare facility’s chemical usage.

Approved by NHS Infection Control, the range features colour coded labelling to minimise the risk of cross-contamination and to help ensure that the

Outstanding team members recognised at ceremony

allows users of CareDocs Cloud to invite individuals’ relatives and/or professionals into the system with adjustable access levels tailored to their need.

This can be done anywhere at any time.

38

CARINGNEWS

Staff recognised for 214 years’ combined service

Isle Court Nursing Home invited residents to enjoy luxury sandwiches, cakes and a variety of specially selected teas in the first of six ‘Ritz inspired’ Afternoon Teas hosted

by Morris Care. Staff provided a first-rate dining experience while residents listened to the sound of a piano playing. Specially designed cake stands were taken to each table, with tea poured to the desired strength for a truly indulgent experience. Prosecco, scones and a vast selection of cakes followed finger sandwiches to complete the afternoon.

Care staff celebrated at glitzy first awards bash ASHMERE Derbyshire held its first annual awards ceremony at Eastwood Hall to recognise its hard working care staff.

The event was hosted by Emma and Josh from Erewash sound and Capital FM. Staff were also treated to a special appearance from Britain’s Got Talent magician Carl “Starman”.

With seven homes across Derbyshire and a workforce of 200 staff, managing director David Poxton said: “Ashmere Derbyshire has been lucky enough to have a number of successful entries into the Great British Care Awards over the years but it has always been a frustration that we have so many dedicated people working within our family and so little opportunity to recognise

them all.

“Even our employee of the month scheme has only allowed us to acknowledge a fraction of the good work that goes on daily so we thought it was high time we stepped up our game and allowed everyone to shine.

“Meeting with all of the nominees has been humbling to see the level of dedication and compassion on show. Choosing one person for each category really was an impossible task.”

The ceremony included over 20 awards being presented on the evening, including the end-of-life one to Sarah York and Kelly Winson, employee of the year to Rachel Forbes from the Firs and the Star of Ashmere to Kirsty Dilks from Kidsley Grange.

A GROUP of 17 staff members from Beaumont Park nursing home in Biggleswade have been formally thanked and recognised for their long and dedicated service to the home.

The combined number of years between all 17 members of staff totals an impressive 214 years between them all.

Housekeeper Glenda Russell was individually recognised for dedicating over 30 years to the home, while care assistant Lesley Sell was thanked for providing 26 years of service.

Each staff member was presented with a framed certificate and personally thanked by the regional director for the Healthcare Homes Group, George Catanescu, alongside Julie Watts, operations manager for Beaumont Park.

Those recognised carry out a wide range of roles at the home, including care assistants, domestic assistants and an activities coordinator – in total, the staff thanked were: Glenda Russell, housekeeper – 31 years; Lesley Sell, care assistant – 26 years; Teresa Isles, domestic assistant – 20 years; Glyn Barker, maintenance – 17 years; Nong Desborough,

domestic/laundry – 17 years; Annette Lenton, administrator – 17 years; Jane Ganderton, care assistant – 12 years; Mary Jando, domestic assistant – 11 years; Jo Woodward, activities coordinator – 10 years; Aurica Taut, RGN – seven years; Lizzie Franklin, care assistant – seven years; Pauline Freeman, care assistant – seven years; Paul Heaven, care assistant – seven years; Helen Keegan, activities coordinator – seven years; Paula Roberts, care assistant – seven years; Jenny Holmes, kitchen assistant – six years; Sharon Darlington, care assistant – five years.

Julie Watts, operations manager for Beaumont Park said, “It was such a pleasure to be able to spend time thanking our team members who have given so much to Beaumont Park over the years.

“Everyone we recognised has spent so much time caring for and helping people that need support, and it is lovely to be able to give back to them and say thank you. In fact, I speak for our residents and the entire team when I say a heartfelt thank you to each and every member of the team for their loyalty, dedication and care.”

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Vintage tea party raises £700 RESIDENTS and staff welcomed popular presenter Judi Spiers and her much-loved sidekick Gus Honeybun to The Old Vicarage Residential Care Home in Otterton.

The local celebrity duo were on a mission to raise awareness and much needed funds as part of Hospiscare’s annual ‘coffee morning’ fundraiser.

The campaign ran throughout September and was supported by Mercedes Benz SW, who provided a Hospiscare branded car for Judi’s travels around the county.

Owner Rebecca Parkin said: “Our residents and staff really enjoy having an opportunity to invite our families, friends and members of our friendly community into our home.

“We like any excuse for a party, lovely food and a good natter, helping to raise money for such a worthy local

charity is just the ‘icing on the cake’.

“It was great to have Judi and Gus join us in raising funds for Hospiscare, a charity very close to our hearts.”

The residents’ main lounge was transformed into a vintage tea-shop, with background music performed by local pianist Bruce Odlin, adding to the atmosphere.

Residents had enjoyed creating their own teapot decorations, along with flower arrangements in tea pots adding to the ambience of the room.

The admission fee of £5 included coffee, cake and entry into the charity raffle.

An array cakes made in-house by chef Sue Potter were also available to buy and take home, generating further funds for the charity.

The event raised £700 for charity.

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