Caring UK - November 2022 by Script Media

no.310

November 2022

incorporating

The Number One magazine for the care sector

Initiative aims to keep people warm in winter BRUNEL House Care Home in Box is responding to soaring energy costs with a new initiative inviting older people in to keep warm this winter. Under the stewardship of newly appointed customer relations manager Annabel O’Gorman, the facility will be hosting dropin sessions for elderly members of the local community who may be struggling to keep their homes warm during cold weather, inviting them to take advantage of the comfortable and warm surroundings. Annabel said: “We know energy prices are going to be a huge worry for people this winter, especially older people living on fixed pension incomes. We wanted to do what we can to help those in our community get through this time. “Many elderly people will be looking for a way to keep the cost of heating their homes as low as possible – and if they can come and join us for a few hours a week it might help keep those bills down a little. “We are lucky to have such a beautiful, comfortable space and we look forward to sharing it. We can promise those coming along a very warm welcome in every sense.” The drop-in sessions will be every Wednesday from 9.30am to 12.30pm. The step is part of a new chapter

for the home and follows major investment in an improvement project and the appointment of a new leadership team. The home, part of the nationwide Maria Mallaband Care Group, has recently undergone a make-over with the complete refurbishment of the dementia care suite with upgraded facilities and design elements enabling the team to provide the highest quality of care. The home has also welcomed a new manager, Rares Pop, and deputy manager, Dani Bentley, who will be driving forward with more improvements and community engagement. Rares added: “It is a great privilege to take the helm at this wonderful home, which has such brilliant facilities and a wonderful, committed and skilled team. “Our new dementia suite, designed in line with the latest evidence around dementia care, and with the same luxurious yet homely feel of the rest of the home, will mean we can more effectively meet the needs of people living with dementia and respond to a growing demand for high quality care in this community. “Through welcoming in our elderly neighbours this winter, alongside a number of other initiatives and outreach work, we are looking forward to becoming an even more integral part of the fantastic community we serve.”

Great night promised at CUK Awards

A pair of Winchester care homes joined forces for a family-friendly fete in aid of a charity that rescues sick and injured animals and birds. Dozens of visitors were welcomed by residents and staff from Colten Care’s Abbotts Barton and St Catherines View with the fun get-together raising more than £1,600, an amount described as an “incredible effort” by beneficiary Hart Wildlife Rescue. The fete featured children’s games, stalls selling cakes, plants and handmade gift items, a coconut shy, a barbecue, a tombola and the chance to see inside a fire engine. St Catherines View companionship team leader Laura Sheldrake and customer advisor Vanessa Hall are pictured enjoying a hands-on look at a Hampshire Fire Service engine.

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TICKETS are selling fast for the 2022 Caring UK Awards; with shortlisted care homes, sponsors and guests all looking forward to a great evening. Organised by Script Media in partnership with Caring UK and headline sponsor Virgin Money, this annual celebration of success will culminate in a glittering ceremony – taking place at the Athena in Leicester on Thursday December 1 – where host Dean Andrews will reveal the lucky winners. We received a record number of entries from all over the UK with so many stories of the wonderful work that is being done and we want to thank everyone who sent in nominations. Shortlisted entries from far and wide have made the finals, now progressing to the next stage of the judging process. Event organiser Dominic Musgrave added: “The standard of entries has been higher than we could ever have imagined, and we’re really looking forward to seeing everyone on the night. “It was difficult enough for us to narrow the number of entries down into a shortlist so I don’t envy our judges who are going to have to choose the winners. “The event itself will be a celebration of all that is good in the industry and the perfect party to start Christmas.” Tickets to the industry’s party of the year are available at https:// script-events.co.uk/cuk-awardstickets

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Oldest surviving player makes emotional return WYCOMBE Wanderers welcomed its oldest surviving player back to the club during a visit by residents from Royal Star & Garter. Veteran John Brooks played for the Buckinghamshire football club in two spells in the late 1940s. In between he joined the Navy for his National Service. He went on to play football for the service. The 94-year-old was one of eight residents from Royal Star & Garter in High Wycombe to tour Adams Park, home of Wycombe Wanderers. John was met by club dignitaries and presented with a Wycombe Wanderers’ tie. He was also made an honorary member of the Wycombe Wanderers Ex-Players Association. During the tour the residents were shown around the ground, visiting the changing rooms, going through the players’ tunnel and standing pitch-side. Among those present at the Royal Star & Garter tour of Adams Park were Wycombe Wanderers Trust president Karen Adams, and WWEPA chair Alan Hutchinson, who delivered a presentation before making John a member. Wellbeing coordinator Emma James, who helped arrange the visit, said: “With

www.caringuk.co.uk Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 bg@scriptmediagroup.co.uk Assistant Sales Manager: Tracy Stacey Tel: 01226 734480 caringuk1@scriptmediagroup. co.uk Sales and Marketing Director: Tony Barry Tel: 01226 734605 tb@scriptmediagroup.co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. info@caring-uk.co.uk Editorial Publishing Manager: Dominic Musgrave Tel: 01226 734407 dm@scriptmediagroup.co.uk

our close links to Wycombe Wanderers, it was lovely to visit Adams Park with John and other Royal Star & Garter residents. “John loves talking about football, and you could see how much fun he had on the day. The club pulled out all the stops for residents, and I want to thank them for a very special day.” The charity’s home in High Wycombe already shares a special connection with Wycombe Wanderers. The Adams Floor

is named after Frank Adams, who had a distinguished military history, serving in both World Wars. He was also a legend at Wycombe Wanderers, playing and captaining the side, before becoming its patron. Members of the club, including his granddaughter Karen Adams, were guests at the Royal Star & Garter in High Wycombe in 2019 for a naming ceremony.

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

Studio Manager: Paul Hopkinson Tel: 01226 734711 ph@scriptmediagroup.co.uk Database enquiries to: 01226 734695 circulation@ scriptmediagroup.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk

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CARINGNEWS

Care home resident Phyllis realises her wish to dance again

Residents experience falconry event as part of animal therapy RESIDENTS at Richmond Villages Cheltenham were paid a visit by some feathered friends for a personal handling experience with birds of prey. Staff at the retirement village were eager for their residents to experience the predatory birds in all their glory. The up-close experience included visits from Arty the Harris Hawk, Nova the Lanner Falcon and Casper the Indian Eagle Owl. Andrew Osborne, village manager at Richmond Villages Cheltenham, said: “Our residents love animals and

we recognise the soothing and moodboosting effects of having animals on site. Both our staff and residents were totally engrossed in the very informative talk with some even plucking up the courage to touch them.” The falconry experience included teaching the residents about the birds’ natural behaviours and instincts, their food chain and physiological facts. It also allowed the residents to hold and pet the breath-taking beasts – if they were brave enough.

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WHEN Poole care home resident Phyllis Haine expressed a wish to dance the Foxtrot and Waltz again, her carers set about making her wish come true. Phyllis, a resident of Colten Care specialist dementia home The Aldbury, often shares happy memories of donning one of her many pairs of sparkly dancing shoes to take part in dances and competitions. Companionship team leader Sue Miles said: “When we learned about monthly community tea dances being held at Broadstone War Memorial Hall, which also cater for people with memory loss and their carers, we excitedly arranged for Phyllis and a group of her fellow residents to attend with our support.” The Stepping Out Community Tea Dances were launched by the Broadstone Stepping Stones Dementia Group, in partnership with and sponsored by Lesley Shand Funeral Service. The Leonardo Trust also offers sponsorship by way of paying the ticket price for unpaid carers. Shall we Dance run the event providing the music, dance and refreshments. Sue added: “It was simply amazing. Our residents were treated to classic dances like the Foxtrot, Waltz and the Cha Cha. “There were also dances to traditional music and those from the Swinging Sixties such as The Twist and Jiving to Rock Around the Clock. “Needless to say Phyllis was beaming from ear to ear. She immersed herself in the music and perfectly executed the steps of all her favourite dances. It was wonderful to watch.” Phyllis was also captivated by the feet of professional dancers Hazel and Dorothy from Shall we Dance. Fellow residents Joyce Holden and

Phyllis Haine relives her dancing days with Colten companionship team leader Sue Miles. Jean Hands also danced throughout the afternoon, while Gwen Hunte and Pip Smith also had fun being guided around the dancefloor by members of the companionship team. Sue added: “In between the dances we were taught moves that can be carried out sitting down, such as the Hand Jive and YMCA. “We also had a singalong to some of our favourite songs including When I’m 64 and When You’re Smiling. “And halfway through we all had a well-earned break with cakes baked by Hazel before finishing off the afternoon waving pretty scarfs whilst singing We Are Sailing. “As well as helping Phyllis to realise a much-treasured wish, the dance was a really a lovely way to unite us all as a group and we hope to make this a regular Aldbury outing.”

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The Hawthorns in Norwich has raised £400 for The Alzheimer’s Society research programme. The care home raised the money with its Easter raffle and spring fair, and invited a representative from the charity to come along and collect the cheque. Regional director at Maria Mallaband Care Group, Eileen Ward, said: “I’m really proud of everything the team has done at The Hawthorns to raise this money for the charity – especially one that does fantastic work with those experiencing Alzheimer’s and indeed their families. The money raised goes to a great cause, and one that we’re very passionate about supporting.” To celebrate their fundraising success, the home arranged refreshments including cupcakes for those living and working in the home, and their special guest.

CARINGNEWS Advertiser’s announcement

Locked bedroom doors, capacity and consent FOR this article, Care Ideals has liaised with Neil Grant (Health and Social Care Solicitor; https://www. gordonsols.co.uk/). In less than a year, we have encountered three situations of poor practice related to the locking of bedroom doors, capacity and consent. We felt it could be helpful to clarify good practice on this topic for owners and managers of Care Homes (elderly residential, learning disability, etc). 1) Any Care Home may have residents who choose to have their bedroom door locked when they’re in the room. That is fine, so long as the resident in question has the capacity to make this decision. The Manager must then ensure that they have signed confirmation from each of these residents, confirming that they’re choosing to be locked in or to lock themselves in their bedroom. The Home must also ensure that the resident is able to let themselves out of their bedroom i.e. with a key or the door has an internal door handle that when it’s pulled down, the door unlocks and the resident can leave. A resident with capacity would understand that if they injured themselves whilst in the room, even if the door is closed and / or locked, they could call for help. 2) This situation changes completely if a resident lacks capacity. Someone who lacks capacity mustn’t be able to lock themselves in their room and mustn’t ever be locked in their bedroom. 3) When we’ve encountered this issue, we’ve been told that the reason for the locked bedroom

Neil Grant (Gordons Solicitors) doors or locking people without capacity in their bedrooms, was to prevent certain residents from wandering into other residents’ bedrooms. However, these aren’t reasons that justify this course of action. The situation of one or a few residents wandering into other resident’s rooms must be managed in a less restrictive and more compassionate manner. 4) A resident without capacity shouldn’t ever be locked in their bedroom. Think about the following: a) Even if you give them a key to unlock the door, or if the door handle can be pulled down to release the lock, the resident might not understand what the key is for, nor understand that the door handle being pulled down releases the lock. A resident could then want to leave their room for a long time, but not understand how to leave their room. In this circumstance, the resident is being deprived of their liberty in a manner that can’t be justified. b) If a resident without capacity was locked in their room, how often is the resident checked? In situations that we’ve dealt with first-hand, we were told the checks took place hourly. However, the

David Beattie (Care Ideals MD) resident without capacity might not understand that if they injure themselves, they need to call for help. They could fall and injure themselves 2 minutes after the check is completed, and then lie in pain for 58 minutes until the next check takes place. 5) There are some residents without capacity who like to wander around the Home or their floor in the Home i.e. along the corridor, into the lounge, back along the corridor, etc. This helps to burn off energy and enables them to see other people, be mentally stimulated, etc. Locking them in their rooms prevents them from being able to partake in any type of activity, or receive mental stimulation. Neil Grant comments about this particular scenario: “If this is happening within the care home, almost certainly it would be classified as ill-treatment. However, one could also classify such practice as inhumane and degrading. A care home is obliged to ensure the least restrictive practices as possible are put in place. In relation to residents who lack capacity, locking doors is clearly a form of control or restraint.”

6) There are also compliance issues in terms of the Fundamental Standards. Neil comments on this as follows: “Such practice raises serious questions about due process in terms of consent and best interests. From a compliance perspective, the home is at serious risk of being found to be in breach of Regulations 9, 11, 12 and 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Further, such practice is institutional in nature which runs counter to CQC’s guidance about closed cultures”. 7) A further point in relation to locking all the bedroom doors is this: Locked doors are closed doors! This creates a ‘closed-in’ environment that is the opposite of what one would expect when talking about ‘person-centred’ care. It also prevents staff being able to glance into the room as they’re walking past, just to check that all is ok in the room, or just to chat to the resident. Chatting to a resident, even if only briefly when walking past their room, can make all the difference to their outlook and mood. 8) To manage this issue safely and correctly, please think about it in terms of: a) How can we create the least restrictive environment possible? b) Do we have the correct paperwork and permissions in place, that will stand up to scrutiny by the CQC and our Local Authority? If you’d like advice on how to start mitigating and managing risks on both the care side and the business side of your care business, please contact us on 0330 133 5720 or enquiries@ careideals.com or contact us via our website at www.careideals.com

CARINGNEWS

Operator helps staff in cost of living crisis

Youngster Elliott Stanley and resident Margaret O’Hare.

Residents seek TikTok fame A LIVERPOOL care home is hoping to find fame after creating its own TikTok video. Staff and residents of Oak Springs Care Home teamed up with a group of local children to make their version of Dolly Parton’s smash hit ‘nine to five’. The video features residents jumping out of bed, then dancing in the garden, lounge and laundry room with staff and the children. There was even a member of staff dressed up as Dolly Parton – Ellie Longman’s usual day job is activities co-ordinator for the home. The fun video was made for Music Week, all part of an innovative project called Generations Together developed by Andrea Lyon, registered manager of the home, as a way of bringing young and old together and

inspiring lots of memories and fun. She said: “Project Generations Together is our way of encouraging interaction between the age groups, building precious bonds and sharing lots of lovely memories. “It has been a huge success and everyone involved has had a brilliant time working on it. The children who visited the home brought a new perspective to everything. “Everyone loved creating the TikTok video and I think it gives a real insight in to the friendly environment in our home.” Every Friday throughout the summer holidays, Eleanor Watson, five, Elliot Stanley, six, Thomas Watson, eight and 12-year-old Gracie Healey visited the home to spend time with a selection of the care home’s residents.

ORCHARD Care Homes has launched an App to help staff through the cost of living crisis. ‘My Orchard’ features a full spectrum of wellbeing and mental health support, as well as exclusive discounts on travel, food and drink, health and fitness, shopping, leisure, and entertainment. With people at the heart of its homes, Orchard has recently launched its new employee benefits scheme to acknowledge the dedication and passion of its 1,000+ staff in delivering a people-focused service to every resident throughout its 23 homes in the North of England and the Midlands. CEO Hayden Knight said: “The cost of living crisis is particularly hard on people dedicated to caring for others and this is just one of the ways we are regularly supporting our staff, who can seek health and wellbeing support and take advantage of the thousands of discounts available. “We are proud of the steps taken so far and look forward to sharing even more employee benefits soon.” The recent unveiling showcased rewards and offers on thousands of big name brands including Asda, Argos, TK Max and Apple and can be used across a variety of saving solutions. The new Vectis card offers in-store savings via a digital or physical Vectis card in addition to a wide range of

Hayden Knight online gift cards across a myriad of well-known retail outlets. The ‘My Orchard’ app also hosts a variety of useful resources including tips on healthy living, voluntary healthcare cash plans, sick pay insurance, cancer payment cover and more! In addition to the rewards scheme, Orchard Care Homes has also developed its wellbeing support services by including a 24/7 confidential support line with qualified specialists and councillors for employees struggling with stress, anxiety or legal and financial issues. All existing staff have access to the benefits, as well as new starters from their first day of employment.

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Dorothy Glover, Freda Whittingham and Jane with their artwork in The Watch Factory garden (left); Freda and Dorothy join in with the Young at Art Project (centre); Dorothy pictured by photographer in residence Marge Bradshaw (right).

Charity hosts exclusive exhibition with Open Eye Gallery ARTWORKS created as part of a ground-breaking photography programme – the first of its kind to be delivered within a social care setting – went on display at a unique exhibition at Liverpool’s Watch Factory recently. Entitled RESIDENCE, the showcase was unveiled during a special launch event at the extra care facility in Prescott where social care charity Community Integrated Care supports people to live their best lives possible. The event was the culmination of an innovative nine-month photographer-in-residence programme designed to inspire creativity and encourage discussion between the residents and others in their community. It is the result of a collaboration between Community Integrated Care and one of the UK’s leading

photography spaces, Open Eye Gallery and the ‘Young at Art’ initiative, an arts programme working with those aged over 60 across Liverpool. Artists Sam Batley and Marge Bradshaw were appointed photographers in residence at The Watch Factory in February and have since worked with people supported there to set up a photography club and engage in a range of creative projects which were unveiled for the first time in the exhibition. Service leader at the Watch Factory, Susan Widlof, said: “We’re really excited to see the exhibition come to life and to share the amazing artwork that the people we support have created. “The programme has had an incredible impact on the group. It’s given them the opportunity to get

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creative and learn new skills, and they have really found a sense of community within the sessions. “We’d like to say a huge thank you to Marge, Sam and our partners at Open Eye Gallery for this fantastic experience and we’re excited for the journey to continue.” Originally the home of the Lancashire Watch Company, the factory is a significant part of Prescot’s local history and was converted into an extra-care scheme in 2018. Some of the people who are supported at the service remember the original factory and had relatives who used to work there, so the building represents the very fabric of the community for those who reside in it today. The group has been looking into the area’s past, their personal connections to it and also their role as ‘watch

factory custodians’ of the space today, all through experimenting with different photographic styles and creative endeavours including creative writing, film and digital photography, camera-less photography (creating lumen prints and cyanotypes) and mixed media collage. The series of works produced are exhibited both as a temporary installation within the public facing spaces of the ground floor, alongside more permanent framed works situated throughout the building for future generations of the Watch Factory to enjoy. Open Eye Gallery will also be supporting the group to continue running the project as a selfsustained photography club for Watch Factory residents, as well as people from the local neighbourhood.

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Specialist business property adviser Montane Care has completed the sale of Marion Lauder House Care Home to Salutem Care. Marion Lauder House is a purpose-built care home, in the Woodhouse Park area of Wythenshawe, Manchester. The home specialises in nursing care and provides day care and respite care. It is registered for 79 residents with 44 en-suite facilities.

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CARINGNEWS

Company’s efforts recognised with a Social Value Award

Community group awarded homecare firm’s £250 grant A COMMUNITY grant to help support older people in the Staffordshire region has been awarded to Men’s Shed Lichfield. The scheme, which was first introduced by Bluebird Care Tamworth and Lichfield in March last year, was re-launched for a second time as the homecare provider sought to extend a helping hand to the community once again. Director of Bluebird Care Tamworth and Lichfield, Martin Lahert, said: “As well as providing care and companionship services to people living in their own homes, Bluebird Care Tamworth and Lichfield is passionate about supporting community projects and initiatives. “So many neighbourhoods thrive because of volunteers who work tirelessly to run community groups, host events and provide services that benefit others. Much of this work involves supporting older people who, without regular coffee mornings,

day trips or lunch clubs, would be left isolated at home.” Eager to reward an organisation that shares its ethos for helping others, the team have presented the £250 community grant to a local group who play a very important role within the community. Men’s Shed Lichfield is a community space for men to connect, converse and create. Bringing groups of men together once a week to enjoy many activities similar to those of garden sheds or a workshop at the side of a house, the community organisation makes a big contribution towards reducing loneliness and isolation amongst men, whilst also creating a space for fun and enjoyment with others. The grant is set to make a big difference, with chairman of trustees Peter Hollis revealing that it will go towards refurbishments at a new, much larger premises as they look to expand and take on more members.

Residents prove you’re never too old to learn AN EDINBURGH care home is encouraging lifelong learning for its residents as it partners with the Open University to form an in-house college. Cramond Residence is launching ‘Cramond college’, offering its residents an opportunity to strengthen their cognitive function by giving them the option to enrol in a variety of courses offered by the online university. Courses will range from one to four hours, and residents will receive a diploma for their efforts in a planned monthly graduation ceremony at the care home. The partnership is part of Cramond’s aim to provide its residents with a richer and more satisfying lifestyle and hope the courses will allow for its residents to learn new skills and dive deep into subject areas of their choice. Garylee Rushforth, lead lifestyle coordinator, said: “I was determined to think of a way to develop our approach to activities that challenged the residents, and offered them a chance to learn a new skill. “The Open University ticked all

the boxes in terms of a meaningful activity while allowing residents to pick from a wide range of subject areas.” The opportunity has proven to be very popular, with a large number of the residents at the care home expressing their interest in achieving a diploma. Garylee added: “When we initially suggested the idea of Cramond College to our residents there was great interest, with more than half of them being eager to take part with a lot having a keen interest in courses which focus on arts and history. “We have also seen a number of residents who are living with mild to moderate dementia eager to take up some of the courses on offer. At the end of each month we plan to hold a graduation ceremony for those who have achieved their diploma.” Cramond Residence is also offering support to those keen to take on more lengthy and challenging courses. The residents will take a blended learning approach to the courses through videos and other interactive elements by using technology available at the home.

WALFINCH Greater Manchester South, a homecare company based in Wilmslow, is celebrating after receiving a Cheshire and Merseyside Social Value Award in recognition of its efforts in giving back to the communities it serves. The Social Value Business works in partnership with the Cheshire and Merseyside Integrated Care System to administer the Cheshire and Merseyside Social Value Award. It aims to help organisations deliver social value and achieve their Corporate Social Responsibility, as well as setting a standard for social value and showcasing good practice in this area. It also enables organisations to become ‘Anchor Organisations’ – organisations rooted in their local communities that have the potential to bring measurable benefits to local people. The team at Walfinch Greater Manchester South has been coordinating community coffee mornings, inviting not only the people they care for, but involving residents from local retirement homes to provide a supportive and social environment for people to meet, reducing social isolation and loneliness. Preeti Mehan, managing director of Walfinch Greater Manchester South, said: “We don’t want to simply operate in a community; we want to take an active part of the community. “By achieving this award we are able to demonstrate our commitment to delivering excellence to the individuals we care for, as well as our commitment to developing long lasting professional partnerships and an ability to positively impact the communities in which we work.

“Loneliness is a big issue; we see so many people living on their own and we therefore began organising coffee mornings to give people the opportunity to meet new faces from across their local area, while enjoying some social interaction. “It’s lovely to observe people chatting over a drink and cake, bringing people together to really feel a part of the local community.” The Cheshire and Merseyside Social Value Award is centred on four theme areas: n The good that we can achieve within our communities, related to environmental, economic, and social factors. n Building capabilities, strengths and assets and enabling people to live a ‘valued and dignified life’. n An enabler for the growth of ‘Social Innovation’ and helps to reduce avoidable inequalities – linked to the Marmot Principles. n A requirement of the public sector as ‘Anchor Organisations’ to use their purchasing power to build capabilities, strengths and assets within our communities, ensuring that Cheshire and Merseyside is a great ‘Place’ to live and work.

Primrose Lodge in Weymouth held its first summer fete since the pandemic recently. Full of fun for the residents, staff and the public, the previously annual event, raised £760 for the residents’ fund. With homemade cakes, cream teas, arts and crafts, ice creams, games and competitions, musical entertainment, a tombola, and a raffle with amazing prizes, there was plenty for visitors to enjoy. Someone was even lucky enough to win £100 cash.

CARINGNEWS

Private beds are made available at care home Deborah Sturdy visits Cambridge homes PROFESSOR Deborah Sturdy, chief nurse for adult social care, recently visited two Excelcare homes in Cambridge to experience daily life in each home, and to meet the people who live and work there. Earlier in the year she hosted a webinar in collaboration with Excelcare’s director of care, quality and transformation Samantha Crawley about excellence in nursing. During the webinar Deborah met with nurses and team members from across the group as part of an open conversation; sharing stories with them and learning about the many ways the nursing team deliver person-centred care. She was then invited to visit two of Excelcare’s homes in Cambridge to meet the team and residents, and take a walk around each home, which she accepted. Accompanied by Jamie Weatherhead, the deputy director for Covid-19 strategy, Deborah first met the team at Etheldred House. She enjoyed a walk around the home and got to know the people living there, before sitting down for

a cup of tea and a slice of cake. This provided her with the opportunity to chat with the team working there and learn more about what makes Etheldred House unique, as well as sharing her own valuable insights with them. Home manager Santall Horn said: “It was an honour to meet Professor Sturdy and welcome her to Etheldred House. I know the whole team appreciated the time she dedicated to chatting with them, showing an interest in their roles and the valuable advice she shared.” Deborah then visited Fitzwilliam House in Cottenham. During her visit she toured the home, met the team and caught up with some of the people who live there. Home manager Claire Keen added: “Professor Sturdy really showed an interest in our team, their individual roles and important part they each play in making Fitzwilliam House a CQC rated outstanding care home. “We know how busy her schedule is, so we’re all very appreciative of the time she took to sit and talk with us.”

BRAMHALL Manor has made 21 of its private ground floor bedrooms available to local families looking for care for a loved one. The care centre worked in partnership with Stockport NHS Foundation Trust during the Covid pandemic to care for those well enough to leave Stepping Hill Hospital but not quite able to fully care for themselves at home. The partnership has been instrumental in helping the local NHS deal with the increase in hospital admissions during the pandemic and also during the busy winter months. With the crisis easing slightly, Bramhall Manor has taken the decision to release a number of its private bedrooms and make them available to families who have been waiting to secure round-the-clock care for a loved one. Commissioning director Dawn Collett, said: “Over the last two years the team at Bramhall Manor has worked tirelessly to help ease the pressure on the local NHS, offering a much needed and viable solution to the shortfall of hospital beds during the pandemic. “We’re now releasing a number of our desirable rooms to private residents needing residential or nursing care, and look forward to

welcoming new residents to our friendly community. “Unlike some care homes in the locality, our nursing team is available around the clock to support residents and assist with their longer term requirements as their individual care needs change over time, making Bramhall Manor a true home for life for residents.” Situated on the ground floor, each bedroom is fully furnished and benefits from a private en suite wet room and French doors that offer views to the garden and easy access to an outdoor patio area with garden furniture. New Care also has a select number of private rooms at Cheadle Manor, its sister property in Cheadle.

Care home celebrates its 55th anniversary Coffee morning a ‘raging success’ WOODLAND View welcomed the community to a Macmillan Coffee Morning with the help of special guest Alison Hammond, the Mayor of Droitwich Spa and the Carnival Queen. Visitors to the care home enjoyed a cuppa, cake and a chat with Alison, the residents and the care team members. Home manager Cindy Hawkins said: “Our Macmillan Coffee Morning was a raging success.

“Our staff and residents are so grateful to Alison and the Droitwich community for coming out to support us.” Woodland View will be inviting the community back to the care home for its one-year anniversary celebration at the end of the month. The coffee morning raised more than £500 for Macmillan Cancer Support UK, a charity close to the hearts of the residents, staff and Alison.

A POWYS home is celebrating 55 years of delivering care for its residents. Cartref, in Hay On Wye, which was originally opened by Powys County Council more than half a century ago, marked the milestone with a buffet lunch – complete with homemade cakes. Guests in attendance included Parochial Church Council member Peter Lathbury and Shaw healthcare’s chief operating officer Mike Smith regional director Cosmin Lemnaru. Service manager Ross Anderson was presented with a plaque in recognition of the home’s achievements, while staff were praised for their dedicated service. He said: “Staff, residents and their families enjoyed a wonderful afternoon celebrating 55 years of providing care here. “Marking this significant milestone

is important. I would particularly like to pay tribute to the staff who work with such enthusiasm, love and compassion to ensure that we provide a high standard of care for our residents. I’m immensely proud of them all.” The team, who together have a total of 163 years of service, were presented with certificates and gifts, including flowers and chocolates. Staff member Val Williams was singled out for being the longest serving staff member, having clocked up 24 years’ service. She’s worked her way up to team leader and support worker. Val was praised by colleagues and residents for her ‘never stop’ work ethic – someone who is a role model for everyone at Cartref. Her service has seen her recognised with two Shaw Star Awards over the years.

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Excitement builds for sector’s party of the year EXCITEMENT is building for the industry’s biggest end-of-year party, with plans in place to make this year’s Caring UK Awards the best one yet. The awards evening will celebrate excellence throughout the industry, with trophies in more than 20 categories up for grabs at the glittering ceremony taking place on the night of December 1. More entries than ever before from homes as far afield as Devon and the top of Scotland have made the finals, now progressing to the next stage of the judging process. Organised by Script Media in partnership with Caring UK and headline sponsor Virgin Money, this annual celebration of success will culminate in a glittering ceremony – taking place at the Athena in Leicester on Thursday December 1 – where host Dean Andrews will reveal the

lucky winners who will take home an award. Derek Breingan, head of health and social care at Virgin Money, said: “Without the dedication of people delivering the care and support, every hour of every day of every year, to those elderly and the most vulnerable of our society life for the majority, and their loved ones and families, would be very difficult. “There is a tendency in this country to focus on negative press rather than to highlight the vast majority of positive outcomes and stories that feature in social care and to showcase the real difference that is being made every day. “These Awards allow the sector to showcase outstanding contribution and help promote all that is good and, at Virgin Money, we are proud to be involved in this event and

humbled by the fantastic examples from nominees.” Awards include Regional Care Home of the Year, Care Employee of the Year and Activities Team of the Year. Other categories include Best Innovation in Care, Best Outdoor Environment and Care Employer of the Year. Previous winners have reported an increase in profile and positive media coverage; with sponsors, judges and hosts already looking forward to the big night. This year’s illustrious panel of judges, who have the almost impossible job of choosing the winners, include NCA chairman Nadra Ahmed OBE and National Care Forum chief executive Vic Rayner OBE. Joining them are Lauren Stacey, Skills for Care’s locality manager

in the Midlands, and Neil Grant, a partner at Gordons Partnership Solicitors. Event organiser Dominic Musgrave added: “We have been amazed by the incredible work that has taken and is continuing to take place in homes nationwide, and the last few years has only confirmed to us how wonderful care staff truly are. “Once again we were overwhelmed with the standard of entries we received from homes up and down the country. “We also cannot thank Virgin Money and all of our wonderful sponsors enough for their continued support. “We can’t wait to celebrate with everyone at the awards on Thursday, December 1. “Tickets are selling fast but are still available at https://script-events. co.uk/cuk-awards-tickets/”

LOOKING TO SELL YOUR CARE BUSINESS?

Defined by honestly, integrity and outstanding client service, Fleurets offers a full portfolio of services across the healthcare sector. Similar to you, looking after people and their needs is at the very core of what we do, so if you would like a confidential discussion about your care business then contact us today.

07879 073 195 Alison.Willoughby@fleurets.com www.fleurets.com

CARINGNEWS

Meet our sponsors Delphi Care Solutions

The Delphi Care Solutions team are care industry experts. Continual improvement and developing a safer care environment is in our DNA. We share your passion for improving care quality standards and financial performance for the benefit of people and business respectively. When we work with you, it’s a true partnership. That’s why if we, together, fail to hit the target we set with you, we’ll forego much of our fee. Sharing the financial risk is the best way to demonstrate our confidence in the solutions and support we offer. In addition to offering traditional consultancy services and subscription packages, Delphi Care Solutions offer bespoke and full wrap around services based on service requirements; for example, occupancy and marketing support, registered manager coaching and understanding regulations, to medication management and recruitment. Whatever your needs, the Delphi Taskforce Team will work collaboratively with you and your team to ensure your service needs and goals are achieved. Tel: 03301 333 002 Email: customer-care@delphi.care Web: delphi.care

Independent Care Group

ICG is the recognised representative body for independent care providers (private and voluntary) in York and North Yorkshire. We work on behalf of care providers for all client groups including care homes, domiciliary care agencies, supported living and extra care housing providers, and day care centres in the private and voluntary parts of the independent sector. ICG is committed to helping care providers to give the best possible service to the vulnerable people they care for – working in partnership with others to make this a reality. On behalf of care providers we work with North Yorkshire County Council, City of York Council, the Clinical Commissioning Groups in North Yorkshire and the regulator CQC. We act as a conduit passing on the views and concerns of providers and the requirements of commissioners in an each-way process. We try to achieve the best possible solution for the independent sector on all issues including fee rates, contract terms and assistance through training. As members of the Partnership Board for North Yorkshire we work with all parties to try to maintain the stability of the market while at the same time encouraging innovation and service development in line with personalisation. We are active in putting forward the case for assistance to the care sector through economic development funds to help with business change. We produce a quarterly newsletter which covers current issues and concerns and is posted out to all care providers and to all Councillors and MPs as well as local authority and NHS senior managers. https://independentcaregroup.co.uk

Fleurets

Fusion

Fleurets expanded into healthcare in 2021 after more than 200 years as experience agents and valuers in the specialist licensed and leisure markets. They bring the same professional expertise and values to healthcare with an emphasis on social and nursing care in the elderly and specialist care markets. With extensive healthcare experience now on board, we provide a full range of agency services, from advising on exit strategy, to managing the process of buying and selling of individual care homes, to working with national providers restructuring or developing their portfolios. We work with operators, investors and professional services partners to help our clients achieve their individual aims. Detailed knowledge of this highly nuanced market is vital to ensuring we deliver what our clients need. We focus on working with our clients to prepare for sale so that maximum exit value can be achieved, i.e. by way of benchmarking and forecasting, or by introduction to selected professional partners who are experts in their field. We identify alternative use or land development potential, from small sites for supported living to larger care villages. https://www.fleurets.com/sectors/healthcare or 0113 234 0304.

Fusion is for care providers who want to streamline business process, stop errors, prevent repetition, and achieve “Outstanding”. Still using paper based systems to manage aspects of your care business? Yes you might be able to manage that way, you’ve always done it that way, is there a part of you that can’t face changing, not to mention the perceived upheaval, time, investment and training required to change. The thing is, switching to Fusion is none of those things, and once you’re up and running you’ll know for sure your data is safe and compliant whilst your business runs more efficiently. Fusion is for care providers who strive to achieve the best care and the best working practices. Capture relevant information such as resident/staff details in the most simple time efficient way. Manage your documents to ensure that information is dealt with logically. Avoid duplication of care plans and using handwritten timesheets that need to be manually inputted into a payroll system. Streamlining optimizing and automating certain internal processes will reduce delays, human error, red tape, and the complexity of certain manual care and administrative processes as well as relieving the stress of the inspectors visit. www.fusionecare.com or 01133 979 555.

Learning Curve Group

OM Interactive

Learning Curve Group are national, award winning training and education specialists, supporting learners, employers and FE providers to achieve success through a range of impactful training programmes. Our clear vision in everything we do as a training provider is to transform lives through learning. We have core values that ensure that the learner is always at the centre of everything we do, driven by our desire to provide life-changing opportunities. Over the last 15 years we have grown to become one of the largest and most diverse providers in the country. LCG provides education and training for more than 200,000 individuals a year, working with over 4,500 employers to provide high quality education and training for their workforce. We also have over 50 skills based academies across the country. We reached our mission of transforming over one million lives through learning in 2020 - but we aren’t stopping there. As a training provider, we believe that high quality training and education should be accessible to all, therefore we are continuously developing our provision to be inclusive and accessible to everyone, including hard to reach communities, across the country. www.learningcurvegroup.co.uk

OM Interactive have been pioneers in the development of motion-activated projections for multi-sensory use since 2005. Their ground breaking interactive Mobii table/floor provides adults in care with meaningful person-centred activities that encourage movement, positive outlook, social opportunities and shared laughter with powerful visuals, colour therapy, games, quizzes, music and reminiscence content. The many applications include; virtual aquariums, physical/target games, butterfly meadows, childhood memories and nature colouring; something for everyone. The system is fully mobile and height adjustable so it can be used wherever interactivity is required. Photos, artwork and music can be easily added to provide even greater personalisation. https://omi.uk/

CARINGNEWS

Meet our sponsors ServiceSport Care Home Division

ServiceSport Care Home Division is the UK’s leading fitness equipment service provider and remanufacturer. We provide independent technical and maintenance support designed to maximise the life of any make and model of fitness equipment. ServiceSport Care Home Division offers different levels of service to suit your specific needs, from an adhoc preventative maintenance service of your fitness equipment to annual service, repair and maintenance agreements. In addition, our intensive remanufacturing process offers an affordable alternative to buying new equipment, whilst retaining the look and feel of brand new apparatus. We also offer full planning and design, providing 3D visual walkthroughs of the space before you add or replace any of your fitness equipment. Visit our website at www.servicesport.co.uk or speak to our team on 01257 264 738 for further information.

Sommer Rose Interiors

With more than 14 years’ experience in creating beautiful and practical interiors for the care home industry, we understand just how important your business is and we believe that really matters. We carefully balance aesthetics and experiences with durability and cost so that all our interior solutions are truly fit for purpose. From creating sensory stimulus through colour, style and texture to ensuring comfort through correct posture and physical support, everything we do is designed to create beautiful spaces that live and breathe and last for years to come. Our clients include independent and corporate care homes, plus interior designers and architects across the UK for whom we provide consultation and project management services for both new build and refurbishment projects. www.sommer-rose.com

Shackletons

Sharecare Systems

Shackletons has been manufacturing handcrafted furniture in England for more than 60 years. We have built a strong reputation as a premium supplier of upholstered furniture and cabinetry for residential care. We work closely with our clients creating practical and stylish environments whether it be a new build, refurbishment project or a small replacement order. We take pride in our craftsmanship, creating every piece with care to the highest technical standards. We strive for excellence. All our products are created by our team of in-house designers and highly skilled craftsmen and craftswomen. Design led and customer focussed, we continually provide a range of outstanding quality products designed with the resident in mind. Visit www.shackletonsltd.co.uk

At Sharecare Systems we have come a long way from our original mission of developing an ordering system for care homes. SCS now provides a range of systems for operators which produce many benefits. Following the introduction of the original Purchase to Pay Portal to UK care groups we have developed Jeeni, the UK’s first care sector focused housekeeping management system, which improves efficiency, motivation and communication for your housekeeping teams. We have also introduced Oroi, a research backed VR wellbeing and cognitive stimulation application for people with early and mid stage dementia, as well as OROI FIT, a system which combines physical exercise with cognitive activities. SCS has also introduced IoT sensors for air quality, virus risk, Legionella monitoring and temperature checks in care homes, saving time and ensuring that your teams meet legislative requirements and reduce risk. More conventionally, we provide auditing systems, for catering and front of house teams, and will undertake a range of audits covering all catering operations, meal service and the dining experience. We can also provide training on IDDSI, dysphagia and texture modification, dementia dining and fortification; dependent upon identified requirements. Our philosophy is continuous improvement, fuelled by client feedback, so our systems will always be evolving and adding more functions to support your business. Web: www.sharecaresystems.com Tel: 01425 657503 Jeeni: www.jeeni.uk

Virgin Money

Wolf Laundry

Virgin Money is a full-service digital bank, serving 6.5m customers across the UK. It offers market-leading products and services to meet the full range of customers’ retail and business banking needs. Virgin Money aims to provide a consistently world-class experience for customers through its leading technology platform, telephone banking and a national network of innovative stores and business banking centres. By making banking better, Virgin Money seeks to deliver on its purpose of ‘Making you happier about money’. https://uk.virginmoney.com/business/product/

Wolf Laundry provides bespoke equipment solutions into care settings across the UK, fulfilling each customer’s unique requirements. Wolf knows that customers want to deal with real people, who understand their business; and deliver on their promises. That is how they built the team. Laundry is Wolf’s sole focus, and because of this their customers receive 100 per cent of their care and attention, 100 per cent of the time. Regardless of size, specification or solution once part of the Wolf family, all customers receive the same levels of outstanding service. Wolf is backed by leading Swiss laundry company, Schulthess, and has direct relationships with other key manufacturers meaning that we are able to provide our customers with high performance solutions. From commercial washing machines, tumble dryers, professional rotary irons and finishing equipment, you name it, we have it. Whether you’re looking for a small commercial washing machine or a full commercial laundry including ozone disinfection, we have it covered. Email: info@wolflaundry.co.uk Call: 0800 840 9598 Visit: https://wolflaundry.co.uk

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CARINGNEWS

Home celebrates love story with a special wedding WHILE separated from their friends and family during lockdown, love blossomed for two care home workers who recently celebrated their wedding with residents. Luke Webb – who at 22 is the youngest head chef in the Caring Homes group - and registered nurse Dianne Declan, who both work at Mill House, married having met at the care home. The couple made sure everyone was involved in their special day despite initially trying to keep their relationship under wraps. Having spent ‘dates’ walking in the Cotswold countryside, it wasn’t long before other members of staff noticed that Dianne was getting very good lunches from the kitchen and, with the pair frequently taking their breaks together, the relationship was finally revealed. For their wedding the couple made sure residents were involved every step of the way, asking them to help make small flower arrangements for the tables and filling jars of sweets as wedding favours. They even helped Dianne to choose her flowers and had online dress viewings, helping her decide what to wear on the big day. Following the ceremony the couple visited the home on their way to the reception, where residents threw confetti and celebrated with champagne, releasing a dove of peace to wish the couple happiness for their future together. Dianne also took a tour of the home to make sure that every resident – including those who were too unwell to leave their rooms – could see her dress. She said: “There was simply no way we could not prioritise the residents above everything else, having met and fallen in love at Mill House. “They have been such a big part of

Home scores top marks in national accreditation our journey and it was important to both of us that they were included in our big day. “During the ceremony, just as the registrar asked if anyone had any objections, one of the care team rushed in and shouted ‘sorry I’m late.’ “The room erupted with laughter as did our registrar, but we wouldn’t have had it any other way; it’s a great anecdote from a wonderful day.” Since their wedding, residents have delighted in giving the new couple marital advice, particularly to Luke on the skills of ‘being a good husband’. Mill House care home manager Paul Dixon said: “This has been such a special time at the home and everyone has been involved in the wedding of Luke and Dianne. “The advice has been pouring in for the couple and one of our oldest residents is 104 so there’s a lot of advice they can give.”

Service celebrates expansion PROMEDICA24 has expanded its support offering in Essex and the West Midlands. Since its launch in 2004, Promedica24 has gone from strength to strength and this latest move by the business means that the company now provides care in more than 130 locations across the UK and Europe. The latest expansion comes after another successful year, which saw Promedica24 grow its workforce of carers despite the struggles faced by the wider social care sector. Grzegorz Wrzosek, country manager at Promedica24, said: “We are excited to be launching Promedica24 in Essex and the West Midlands, and to start working with families who could benefit from our services. “We are keen for live-in care to be recognised on the same level as residential options, as many people

still mistakenly think we offer hourly services instead of bespoke, in-home packages. “Live-in care can be hugely empowering, enabling people to stay in their own home and communities as independently as possible but with additional support where they need it. “We’re looking forward to this next chapter and being able to support as many people as possible.” As the only CQC-registered livein care specialist, Promedica24 carefully matches individuals with carers who can support their needs, enabling people to stay in their homes as an alternative to moving into residential care. The new branches will cover areas around Chelmsford, Canvey Island and Southend on Sea; and Worcester, Droitwich, Kidderminster, Bromsgrove and Solihull.

A BRAINTREE care home has been shortlisted for national Care Home of the Year after receiving top marks in its latest Gold Standard Framework accreditation. St Mary’s Court Care Home in Bocking is one of six homes across the country on the shortlist after scoring 60 out of 60 and achieving Platinum Accreditation from the GSF, which recognises quality of end-of-life care, leadership quality and the dignity and respect afforded to residents. The 90-bed St Mary’s Court Care Home, part of Sonnet Care, provides specialist residential care for people with dementia and those who require nursing and end-of-life care. Joan Sirett, matron and clinical lead at Sonnet Care, said: “I am so proud that all of the hard work the team puts into providing dignified end-of-life care for our residents has been recognised by this latest accreditation. “We do all we can to ensure the family is looked after as well as their loved one who is receiving end-of-life care.” To qualify for the GSF Quality Hallmark Award, St Mary’s Court

undertook an extensive GSF training programme over more than six months, then embedded this into the home over several months. The final stage was a rigorous accreditation process called ‘Going for Gold’. Sue Richards, Gold Standards Framework CIC, added: “St Mary’s Court has demonstrated not only a commitment to care for its residents according to their wishes right up until the end of their lives, but also put in place all of the measures required to ensure that it can actually provide that personalised, compassionate care. “St Mary’s Court should be congratulated for putting Platinum quality care at the heart of what it does for all its residents.” The accreditation scheme is recognised by the Care Quality Commission, Care England, National Care Forum, National Care Association and Registered Nursing Home Association as well as by Skills for Care as an excellent provider. The team at St Mary’s Court will find out if they have scooped the Care Home of the Year award in October. Old Arlesford Cottage Care Home near Winchester has celebrated 35 years of caring with an afternoon tea. Homemade cakes an cream teas were served as people enjoyed the grounds of the country house. Manager Michael Larmour said: “Old Arlesford Cottage has a really special place in lots of peoples’ hearts. We’ve been caring for people from nearby villages, and from across the county for 35 incredible years. It’s thanks to our dedicated team, past and present, that we’ve created somewhere so special for all our wonderful residents to enjoy.”

CARINGNEWS Advertiser’s announcement

Following World Stroke Day, Maia Fergus-O’Grady, company dietitian for apetito Care Homes, discusses the importance of improving a residents’ dietary intake following a stroke.

Stroke recovery: How care homes can help residents enjoy their food again THIS year’s World Stroke Day fell on Saturday, October 29. It’s a campaign designed to raise awareness of some of the signs and symptoms of a stroke, as well as what to do when a stroke occurs. It’s estimated that nationally, more than 100,000 people have strokes each year, with more than 1.3 million stroke survivors currently living in the UK1. Whilst an awareness of the procedures to follow when a stroke occurs is vital, there is often less emphasis placed on what the best practice is when assisting individuals as they leave hospital after a stroke, and how to enhance the recovery process. The impact of a stroke will vary from one person to another, but they remain a leading cause of disability in the UK, with almost two thirds of survivors leaving hospital severely impacted by the event. According to the Stroke Association’s latest ‘State of the Nation’ report2, around half of these disabilities are associated with swallowing difficulties. Three quarters of stroke survivors have arm or leg weakness, with others suffering with balance and posture issues, vision problems, or drowsiness and fatigue. There is no question that these

Maia Fergus-O’Grady

consequences can impact a residents’ ability to eat and enjoy mealtimes; individuals may experience difficulty using cutlery and bringing food up to their mouth, or may be too fatigued to chew certain foods, such as tough meats. For those who have lost the ability to swallow safely and effectively (a condition known as dysphagia), the enjoyment of

mealtimes may reduce further as the make the necessary switch over to texturemodified foods. Approximately 62 per cent of patients suffer from malnutrition following a stroke, with the condition being associated with poorer clinical outcomes3. Some of the consequences of malnourishment include an increased risk of falls, longer hospital stays, impaired immunity and wound healing, increased risk of anxiety and depression, slower recovery from illness and ultimately, an increased risk of mortality4. Those with dysphagia have an increased likelihood of becoming malnourished, therefore it’s even more vital for care homes to be able to identify and correctly manage those residents living with dysphagia. Some of the signs of a swallowing difficulty include coughing, spluttering, or choking on foods, a wet voice or dribbling, as well as breathlessness at mealtimes. For some, dysphagia is a temporary condition that eventually resolves itself during the recovery process. For others, it is a long-term condition, whereby the swallow continues to deteriorate over time. Typically, if a resident has a stroke, they will

CARINGNEWS spend an initial period in hospital. Here, they will likely be assessed by specialist dietitians and speech and language therapists. The SLTs would conduct a swallow assessment to understand how severely the swallowing process has been impacted, before making a recommendation as to what IDDSI* level of texture-modified foods the patient requires, or whether the patient in fact needs to be fed enterally (food being delivered via a tube into the gastrointestinal tract). The dietitian would also conduct an assessment to get an understanding of the patient’s nutritional and fluid requirements and devise a nutritional plan to ensure they remain well hydrated and nourished to further aid recovery. When the patient is well enough to leave hospital, dietitians and SLTs in the community often remain a valuable support to these patients, with part of this role being to signpost both the resident and the care home to useful resources to alleviate any nutritional and safety concerns. Often for residents living with dysphagia, a more holistic approach is required – one study highlighted that 41 per cent of dysphagia patients experienced panic and anxiety during mealtimes, and 36 per cent were consciously avoiding eating with others altogether5. Only 45 per cent of individuals were still enjoying mealtimes post-diagnosis5, with many reporting that embarrassment surrounding their condition was influencing their dietary intake6. Texture-modified dishes that align with the IDDSI framework are the mealtime solution to many dysphagia care plans. However, the creation of a nutritious, visually appealing, safe, and tasty meal can be a challenge without specialist equipment. This, however, is a necessity in ensuring residents both maximise their nutritional intake and maintain their dignity during a dining experience. Research shows that molding food components not only helps residents

identify the foods they are eating but can also increase enjoyment of meals. Dignity is often better retained with these meals, with residents potentially more likely to eat with others once more. At apetito, we have a real understanding of these complexities, and have an awardwinning range developed in accordance with IDDSI guidance. From the feedback we’ve received from residents, this range has made a real difference, and has improved the overall quality of life for many residents across the UK.

correct consistencies.” Introducing a world first... Finger Foods Bites For the first time ever, those living with dementia and coordination difficulties can feed themselves balanced meals in one bite. Allowing the freedom to easily pick up and put down a nutritionally complete hot meal, with no mess. Perfectly paired with apetito’s classic Finger Foods range, offering choice and variety across 12 delicious dishes, suitable for all.

How apetito texture modified meals can make a real difference… Elaine Bailey, speech and language therapy manager at Derby House, said: “The meals are all good quality and well balanced nutritionally and we can rely on them always being the correct consistency. “Our patients know that they are being served a healthy, well balanced, nutritional meal. The meals are calorie controlled which is helpful for both residents and staff. “The catering staff know that they are serving the correct consistencies and do not need to worry about getting them right, do not need to blend and mash food, therefore it’s more time effective to use apetito meals. “If catering staff are off, other staff are able to step in and heat and serve the meals, still knowing that they are being served at the

*IDDSI – International Dysphagia Diet Standardisation Initiative 1. What is stroke? | Stroke Association 2. www. Stroke Association – State of the Nation Report state_of_the_nation_2016_110116_0.pdf (stroke.org.uk). 3. https://www.malnutritionpathway.co.uk/dysphagia. pdf 4. https://www.malnutritionpathway.co.uk/library/ managing_malnutrition.pdf 5. Ekberg O, Hamdy S, Woisard V, Wuttge-Hannig A, Ortega P. Social and psychological burden of dysphagia: its impact on diagnosis and treatment. Dysphagia. 2002 Spring;17(2):139-46. doi: 10.1007/ s00455-001-0113-5. 6. Farri A, Accornero A, Burdese C. Social importance of dysphagia: its impact on diagnosis and therapy. Acta Otorhinolaryngol Ital. 2007 Apr;27(2):83-6.

References

Talk to our friendly team about your mealtime challenges and how we can help. Ring us on 01225 562549 or check out https://www.apetito. co.uk/our-service/care-home-meal-services

lamontjohnson.com

Lamont Johnson LAMONT

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St Georges Nursing Home, Royston, Hertfordshire. In the existing ownership of Newton Chinneck Ltd for many years and sold to first time entrants to the sector, Grand Park Homes Ltd.

ST.GEORGES ROYSTON HERTFORDSHIRE

Dawn Taylor, Director, Lamont Johnson with David Ashworth, the ex-proprietor of St Georges.

ST GEORGES CARE HOMES

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Dear Grayson From the outset, both you and Dawn provided a hugely professional and accessible service in selling our home. We were hugely impressed by your knowledge of the market and the ability to match buyers and professional advisors to see the successful execution of the sale and transfer. Your support was continuous throughout the process, and we would recommend Lamont Johnson above any other agents we have engaged in the past.

David Ashworth Managing Director St Georges Nursing Home

Another Home SOLD by Lamont Johnson in affluent Hertfordshire

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Our success in the sale of Care Homes is second to none in the care sector, and has been achieved through the 41 years experience of principal directors, Grayson and Dawn Taylor, specialising solely in the discreet sale of Care Homes and sites/developments for C2 use nationwide.

Why would any Homeowner, in such an active selling market consider paying an Agent an Upfront Fee of £1,500 to £8,000? Currently there is an over supply of well-funded buyers and an under supply of quality Homes becoming available. These circumstances work very strongly in your favour, as a potential seller. There is no need, in our opinion, for a Homeowner to part with any “Upfront Fee” in today’s bullish market.”

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Operator opens £15m care home THE Mayor of Cheshire East Council, Councillor David Marren, has officially opened Wilmslow Manor Care Centre. The new £15m facility is the latest to be opened by Altrincham-based operator New Care. Designed to suit the specific plot, the team has worked meticulously with the architect and clinical lead, as well as closely with the local authority, to deliver a state-of-theart care facility that will provide residential, dementia, 24-hour nursing and respite care services. David and his wife Belinda were welcomed by Wilmslow Manor’s manager Paula Clark and deputy manager Sophie Kay for an exclusive VIP tour of the care facility, meeting several members of the New Care team also. “I was delighted to be invited to officially open Wilmslow Manor,” he said. ”Having seen the care home

en-suite wet room, as well as several stylish communal lounges and dining rooms, Wilmslow Manor provides living environments for its residents. There is also a spa assisted bathroom, nail bar and hair salon within the care home, ensuring residents always look and feel their best. Externally, the facility boasts landscaped gardens and outdoor terraces to the first floor. With residents able to enjoy a range of nutritious meals throughout the day freshly prepared by the chef, the Mayor and Mayoress sampled delicious cakes and scones whilst at Wilmslow Manor. With recruitment well underway, Wilmslow Manor will create approximately 100 jobs across multiple disciplines, from carers and nurses to hospitality, housekeeping, activities, maintenance and chefs over the course of the next 12 months.

The entrance to Wilmslow Manor Care Centre in Wilmslow. I am thrilled to say that the facility team, I am confident residents will is very impressive both inside and receive outstanding care at Wilmslow outside, with attention to detail Manor.” second to none. Featuring 63 fully furnished “Having met some of the New Care bedrooms, each with a private

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24 Michelle Kennett, who has more than 22 years’ experience in the healthcare industry, has taken on the new role of operations and business development manager at Surreybased CHD Care at Home, the domiciliary care arm of award-winning provider, CHD Living. Calling upon her wealth of experience, Michelle will be looking to lead and manage the domiciliary care services — establishing a clear path for growth and building upon the existing person-centred ecosystem of care the brand has built its reputation upon. Michelle has worked for an array of care providers including MiHomecare, Allied Healthcare and most recently Bluebird Care, where she was the regional operations manager – a role which helped refine her natural ability to develop a business.

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Sue Goldsmith has been appointed to the post of chief operating officer at not-for-profit care provider Belong, which operates eight dementia care villages and home care services across the North West. A registered nurse and experienced social care professional, Sue was previously operations manager with the organisation and joins the executive team as outgoing COO Stacey McCann prepares to retire in the near future. She will work alongside chief executive Martin Rix, who took the helm at Belong in April, and chief finance officer Chris Hughes, working to expand the reach of the organisation’s services. As part of her remit, Sue takes on the role of nominated individual with the Care Quality Commission for Belong care villages and home care services, all of which are rated Good or Outstanding.

Vale View Heights, a 50-bed care home in Sidmouth, East Devon has appointed Paul Courtney as care home manager. An award-winning director of development, dementia specialist and nursing home manager, Paul brings with him nearly three decades of experience of working within the sector. He is passionate about driving positive change within care homes and was an instrumental part of the first nursing group in England to achieve an overall ‘outstanding’ CQC rating. Previous experience includes leadership roles at both Barchester and Southern Healthcare, as well as establishing his own care home consultancy. Paul’s successful and proven approach to running outstanding care homes is to turn the traditional, medical-led model on its head to focus on improving the daily lived experience of residents.

What makes a care business successful? Is it because of a ‘good’ or ‘outstanding’ rating from CQC? Is it because of high occupancy or high weekly hours? Or maybe it’s due to a healthy staff culture? Most people who have run or managed a care business know that any one of these components by itself isn’t the answer. You’ll understand that all the different parts of a care business such as compliance, care delivery, HR, marketing and finance, must function together seamlessly, to create success and balance for the long-term. The Care Ideals team know this. We’ll work with you to create balance and growth in all areas, thereby helping to create a care business that delivers exceptional care and is also operationally sound and profitable.

Our unique and innovative ‘one stop shop’ approach simultaneously addresses every aspect of your care business. We call this our Complete Care Business Solution – where you deal only with our team. Whether you’re the owner of a care home or nursing home, a domiciliary care provider, a supported living provider, a registered manager, or a care franchisee, we work as your business partners and advisers, providing a tailored level of on-going business, operational and staff support. This ensures that your business is managed successfully, leaving you and your team to deliver exceptional care.

Scottish care home provider Renaissance Care has added a new finance director to its Board of Directors in a strategic move that aligns with its plans for growth over the next 36 months. Liam Bain has been recruited to take on the role of finance director having previously held roles at Pebbles Care – a group that provides care for young people in Scotland – and Fosters Funeral Directors. Liam brings with him a wealth of experience in the care sector and extensive experience in rapid and strategic growth plans. Renaissance Care is pursuing an ambitious target of growth which would take its portfolio of care homes from 16 to 30 in the next three years. In doing so, the group would be doubling its workforce from 1,000 to 2,000 people. In addition to the purchase of new sites, there will be ongoing expansion across some of the existing care homes already within the Renaissance Care suite.

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Provider announces further expansion of its portfolio ANCHOR has exchanged contracts to expand further its care home business – with the acquisition from Hadrian Healthcare of two new freehold residential care homes in Yorkshire. The two purpose-built homes in Skipton and Roundhay, Leeds, are currently under construction and are due to become operational in April 2023 and June 2024 respectively. Anchor chief executive Sarah Jones said: “Hadrian Healthcare is a well-known name in the sector for the development and construction of high-quality, purpose-built residential care homes, and these two homes will add to the five homes we acquired from them in 2019. “We’ve set out a clear strategy for growth in our Business Plan, and this latest announcement shows how we’re realising those aspirations to provide more homes where people love living in later life, and to create more opportunities for people to find a fulfilling career working in the social care sector.” “I’m also delighted that Anchor will continue to set high standards in terms of operating sustainable and energy-efficient homes, with these new additions being built to an Energy Performance Certificate A rating standard, including energy

Anchor chief executive Sarah Jones. efficient measures to retain and recover heat while maintaining high levels of internal air quality and generating renewable energy onsite through solar photovoltaic panels.” Both The Mill House in Skipton and The Manor House in Roundhay include state-of-the-art en-suite rooms, with The Mill House also including eight residential care apartments in the adjoining historic Mill Lodge. Substantial attention has gone into planning the layout, décor and

furnishings of the two buildings, so that on completion, they’ll offer a highly-individualised style of living which will put them firmly in the top-tier of care home design. Ian Watson, chairman of Hadrian Healthcare Group, added: “We are delighted to have agreed this sale of two of our newest Care Home schemes to Anchor Hanover Group. “Hadrian Healthcare continues to raise the standards of care and accommodation for older people and we know our friends at Anchor Hanover share this commitment and focus.” The acquisition is a key part of Anchor’s Business Plan to provide more and better homes where people love living in later life. In July the operator announced contracts had been exchanged to acquire the entire share capital of Halcyon Care Homes Topco Limited: 11 purpose-built residential care homes in the East Midlands and the South of England. Along with the announcement in July, this announcement means Anchor – the fourth largest operator of residential care homes in England – will see its care home portfolio grow from 114 to 127 homes. The two homes will join the Anchor care home portfolio on their individual completion.

Plans revealed for new home ROTHERWOOD Group has purchased a site in Battlefield, Shrewsbury with plans to construct a purpose-built luxury care home. The sale was made through Christie & Co from property developers Frontier. The home will provide 70 residential and nursing beds and will create more than 60 jobs in the local area. Work on the build is due to commence next year. John Fennell, chief executive officer of Rotherwood, said: “We are delighted to share this news and look forward to getting started on the creation of this state-of-the-art care home. “This will be our eighth home and part of our longer-term commitment to broadening our impact enriching the lives of the older generation. We have exciting plans to further enhance the lives of people living and working in the area.” Rotherwood Healthcare operates luxury care homes across Herefordshire, Shropshire, and Worcestershire.

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Covering all aspects of Healthcare including residential & nursing homes, adults with learning and physical disabilities, domiciliary care, mental health organisations and supporting living. We understand the complex nature of the acquisition and disposal of a healthcare business. Book a confidential phone call: https://tinyurl.com/montanecare T: 01257 460270 M: 07546932811 E: anthony.rae@montanecare.co.uk montanecare.co.uk

The Knells

Plas Bod Llwyd

In his latest in a series of regular columns, care provider Mike Padgham, who is chair of the Independent Care Group, gives us his personal take on the big issues facing social care.

Worrying development comes to light AS SOCIAL care fights its corner amongst the clamour for Government action, a disturbing development is growing beneath the radar, particularly for home care providers. Alarmed by the growing shortage of home care staff, local health trusts have begun launching their own services in-house. A health trust in Yorkshire is to launch its own home care service for clients, on a six-month trial period. This is to tackle the issue of delayed discharge from local hospitals and it has cited a shortage of independent home care provision as the reason. Another trust has set up a similar service in the North East. This is alarming. Of course, I understand why the trusts are taking this action. They have to provide home care to their clients and if there isn’t immediately available provision from the local independent sector then they might see no alternative. A lack of staff is an issue and, as the latest figures from Skills for Care show, the number of vacancies in the sector is now at 165,000 and there are an alarming 50,000 fewer filled posts too. My concern would be whether the health trust fully explored the situation with their local providers before leaping in to provide an in-house service. Home care providers are, I know, concerned about scarce resources being spent on commissioners’ own service, rather than supporting existing home care providers. If the home care sector is struggling,

Mike Padgham the setting up of in-house services by health trusts is not going to help. In fact, it might be the final nail in the coffin for some. To be fair, one trust says it is launching the service as a trial and of course, trials don’t always work out. But this is a worrying development and one that I have been concerned about for a long time. The more the social care sector is starved of funds, the more its services struggle. And as the bulk of care is delivered by the independent sector, that means businesses and not-for-profit organisations fighting to survive. Faced with a loss of guaranteed provision, commissioners are bound to seek certainty and what better certainty than their own in-house service. If these trials turn out to be

CQC praises care home STAFF at a Royal Wootton Bassett care home in are celebrating after a recent Care Quality Commission inspection saw their rating improve to ‘Good’ having been recognised for being safe and well-led. Caring Homes’ Miranda House provides residential, dementia, nursing and palliative care and was praised for ‘making changes to improve outcomes for people’. Inspectors from the CQC noted that new care plans and training had been implemented since the previous visit, along with a new management team. The CQC report also found that the home was taking action to improve dementia care and support, stating that “a new dementia strategy had been produced and the home was providing training, guidance and

additional support to staff to improve dementia care.” Manager Mandi Short said: “We are absolutely delighted with the results of our recent CQC inspection. The whole team has worked so hard to ensure the action plan dedicated to getting our rating up was enforced and that shows in this fantastic result. “It was great to see recognition of how happy and well-looked after residents are. “My sincere thanks go to our care team and wider workforce who have helped us achieve this.” As part of the process, inspectors questioned residents and their families on the quality of care received and praised the caring relationships that staff have developed with residents as a result.

successful, what is to prevent other trusts from doing the same and that could have a devastating, existential impact on home care providers up and down the country. And what is to stop trusts and other commissioners, like local authorities, from looking at other aspects of social care if the sector keeps getting driven into the ground? We can foresee a situation where the number of private care and nursing homes in a particular area becomes so low that it can no longer meet local demand and a local authority has to build more and more of its own. Social care might be on its knees, but I don’t believe that taking services in-house is the answer. I passionately believe that the independent sector is the right place for social care to be delivered. The independent sector became the main provider of social care because in-house teams could not deliver the services as cost-effectively. That is why the independent sector has grown to the size it has and why, when funded properly, it provides the best service and the best value to the council tax payer. If, in a worst-case scenario, all care commissioners took more and more services in-house could they really fully supply the growing demand for home care and even residential beds? I’m not sure. No, this is not the answer. Looking at Skills for Care’s figures and the news that 28 per cent of the workforce is over 55 and might retire in the coming 10 years, we have to take action to fill the staffing

shortages quickly. That means properly funding the sector so that social care becomes a better-rewarded profession to work in. The providers are there, the infrastructure is there, the service is there – it just needs reform and better funding and you can have all the home care and all the care and nursing home beds the country needs. But we need the Government to address social care. The Independent Care Group, of which I am chair, has issued its Five Pillars of Social Care Reform, which are: n Ring fence a percentage of GDP to be spent on providing social care to those who already receive it and the 1.5m who can’t get it n Create a unified National Care Service, incorporating health and social care n Set a National Minimum Wage per hour for care staff on a par with NHS n Set up an urgent social care task force to oversee reform n Fix a ‘fair price for care’ cost per bed and cost per homecare visit. If the Government was to sign up to these five action points and properly deliver the funding and reform social care has been crying out for, there would be no need for health trusts and local authorities to take such a backward step. But first, the Government needs to show it is listening, not just on issues like tax and the cost of living, but on vital services like care for older and vulnerable adults too.

A HOME care provider is set to create 100 new jobs for carers across the East Midlands to meet demand for home care services in the local area. Premier Community has been providing care services and mobility aids for residents across the East Midlands for over 25 years. Its specialised care services and retail shops offer residents across Nottinghamshire, Derbyshire and Sheffield a complete community solution for independence at home. Chief executive officer Daniel Isterling said: “As the country has slowly adjusted to a post-pandemic way of life, we have noticed that the demand for at-home care services has risen incrementally. “Families are more aware of the options that are available to them when looking for high-quality care services that would suit the needs of their loved ones, such as at-home care. “As we look ahead to the next few months, the demand for at-home care services will only increase further as the country heads into the colder

months, so it is important for us to meet not only the demand right now, but the demand we will see throughout the winter months.” Those interested in joining the team will receive fully funded NVQ training and ongoing personal development support from dedicated line managers, with opportunities for progression available over time. All roles are full-time, with Premier Community offering competitive rates of pay and opportunities for performance-based bonuses. The company is also working to keep drive times as low as possible so that carers can benefit from shorter journeys as they care for their local community. Daniel added: “Most importantly, Premier Community is a family. “We are family-owned, family-run and we treat every member of our wonderful team, whether that be our carers or those working in our retail shops, with the same respect and appreciation. “Without our incredible team, we would not be where we are today.”

Homecare provider to create 100 new jobs across East Midlands

Group shortlisted in international awards for employee wellbeing IDEAL Carehomes has been shortlisted in the prestigious International Engage Awards 2022. Nominated in the Best Employee Wellbeing Strategy category, the residential and dementia care home provider was shortlisted for its initiatives in supporting and improving the wellbeing of its employees physical, mental and financial health. Sarah Colling, head of engagement and development at Ideal Carehomes, said: “Our caring teams spend their lives putting other people first so it’s important that we can support them with their own wellbeing, reminding them that they can’t pour from an empty cup. “We provide our employees with a Wellbeing Pathway, which ensures that they have access a variety of wellbeing services. “The Wellbeing Pathway is available to all members of the team, and gives mental and physical support and guidance. “This includes 24-hour counselling support line, face-to-face stress management training, regular mindfulness techniques, advice on nutrition and exercise, and regular information on ways to reduce stress and improve overall health and wellbeing.” The finalists in each of the 20 categories were chosen by a panel of

‘world-class’ judges. These 22 judges have experience in strategically engaging customers and employees, working for largely successful companies such as Bupa, Microsoft and the NHS. The winners in each category will be announced at a black-tie gala at the Westminster Bridge Park Plaza Hotel on Tuesday, November 15. Stacey Linn, managing director at Ideal Carehomes, added: “This is a huge achievement for our incredible

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teams. “To be shortlisted for this award makes us very proud. “We are a people business and nothing is more important to us than our people. “Whilst our facilities are second to none, it’s our people who work in them that really make our homes the wonderful, caring places we know them to be, so it’s extremely important to us to be able to support them and their wellbeing.”

New suite is opened by Mayor A NUNEATON care home celebrated the opening of its new ‘Jubilee Suite’ during a ceremony attended by the Mayor of Nuneaton, Councillor Jeff Clarke. Guests joined Jeff at Caring Homes’ Gildawood Court for the event, which saw them tour the suite’s newly refurbished 27 rooms and enjoy afternoon tea-themed refreshments. Home manager Hayley Rix said: “The Jubilee was a time of celebration and that is how we feel about this new opening – it’s an incredibly exciting time for us, especially as it follows the fantastic news of our recent CQC Good rating. We can’t wait to welcome future residents to come and stay with us in our stunning new suite.” In the run up to the opening, local school children were asked to create a piece of artwork to be displayed in the main living area of the suite, as well as help settling on its name. The winning picture was created by four-year-old Darcie Wileman, from Battling Brook Primary School, who chose the name ‘Jubilee Suite’. The new 27 bedrooms – the majority of which look out onto the private gardens – are spread across two floors and there is also a lounge and dining area.

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Caring UK, the UK’s number one magazine for the care sector, now has a new website.

Packed with news, features and information, the Caring UK website provides a central hub for anyone who works within the UK sector to keep up-to-date with all the latest developments in care. The new site delivers more content, news features and information, and is the one-stop site for everything related to care in the UK.

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Provider receive funding boost to improve lives of its tenants A HOUSING provider has been awarded funding that will get older tenants involved in shaping new digital services, enabling them to live as independently as possible. Bield has successfully secured £75,000 from the TAPPI project (Technology for our Ageing Population: Panel for Innovation) which aims to improve the way technology is used across the housing and care sector. The funding will enable Bield to work with tenants to test different devices, apps and systems across a variety of housing settings. Tenants will be given shared responsibility, alongside staff, to co-produce digital services to support their independent living. The TAPPI project will be led by the Housing Learning and Improvement Network, the TEC Services Association and funded by the Dunhill Medical Trust over a 12-to-15-month period. Dr Lynne Douglas, CEO at Bield Housing and Care, said: “We are very excited to be the Scottish testbed for TAPPI. “This has huge potential to shift thinking on how housing can be integral to new models of delivery in the integration agenda. “Most importantly, it will be delivered together with older people to improve the outcomes that matter

to them.” Bield is one of six providers across the UK, and the only one in Scotland, to be awarded this funding. The other providers are Haringey Council, Platform Housing Group, Pobl Group, Southend Care and Wiltshire Council. Each will receive between £65,000 and £75,000 from the total award sum of £440,000. All of the providers will work with researchers from The Cambridge Centre for Housing and Planning Research – part of the University of

Cambridge – to quantify benefits from their work and share what they have learnt with the wider housing and care sector. Tracey Howatt, director of customer experience at Bield Housing and Care, added: “This important funding will improve the lives of our tenants and enable us to integrate technology throughout our services. “This will ensure that our customers can live as independently as possible, in homes that have been designed to suit their care and support requirements.”

Operator completes acquisition FAMILY run care group Stow Healthcare has completed the acquisition of Manson House Care Home in Bury St Edmunds, Suffolk, which has been bought from the farming charity RABI. Manson House is a popular 3- bed care home with a Good CQC rating and is set in the heart of the historic town centre. It also provides 23 self-contained independent living apartments. Managing director Roger Catchpole said: “We are delighted to announce the sale of Manson House from the RABI charity to Stow Healthcare has now completed. “Stow Healthcare strives to be the premier provider of residential and nursing care in the East of England and we are thrilled to carry on the good name of the home, and continue to invest in the building, the technology and our loyal staff, to ensure every resident has a wonderful experience with us. “We are really excited to welcome Manson House to our Group at this key stage of our growth.” Stow Healthcare worked closely with RABI in the months leading up to the sale, to provide a seamless transition for residents, staff and all those connected with the home.

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If you are looking to buy or sell a care home contact Nick Greaves on 07943 107 887 or email nick@ngacare.co.uk

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CARINGPRODUCT NEWS

Gainsborough continues to provide fast specialist bath deliveries despite global challenges DESPITE ongoing supply chain issues, Gainsborough Specialist Bathrooms, the respected UK manufacturer of power assisted baths for the care sector, is continuing to maintain highly competitive delivery times for its specialist bathing solutions. For more than 35 years Gainsborough Specialist Bathrooms has successfully designed, manufactured and installed awardwinning baths for care homes, hospitals and rehabilitation facilities. Similar to all manufacturers, Gainsborough continues to face difficulties sourcing materials and components in a timely manner. Nevertheless, its flexible and nimble strategy means it can still provide a competitive bath turnaround from

initial site survey and order through to delivery and commissioning. This maintains an advantage for care providers and ultimately vulnerable bathers as utmost hygiene can be provided without significant delay. Peter Eckhardt, CEO, Gainsborough Healthcare Group, said: “Being able to facilitate quality specialist bathing solutions as quickly as possible has always been our mission. “Current trading conditions have indeed challenged this proposition. “However, through our smart thinking I am proud to say we can still provide one of the most competitive bath supply times in the sector and intend to maintain this position of authority.” When it comes to safe, antimicrobial and durable bathing systems, Gainsborough understands healthcare providers need solutions fast. Hence it delivers accessible baths efficiently, within budget and always on time. This trustworthy approach is also reflected in its G360 services which offer complete bathroom and wet room installations. By choosing Gainsborough, all clients can access the established expertise of this proven specialist so final bathroom designs provide the best in terms of practicality and aesthetics. Employing the latest in assistive fixtures, each project is 100 per cent

focused on the needs of the bather whilst supporting best practice in moving and handling. Protecting staff from potential musculoskeletal injury and subsequent time off work is just as critical so care performance levels are not compromised. Gainsborough provides the following benefits: n Highly competitive bath lead times. n Total bathroom support from concept to completion. n Largest range of specialised baths for varying acute and rehab needs. n Long term value, ultra-energy efficiency and trustworthy bath performance n Proven established manufacturer for more than 35 years.

n Dedicated to care and CQC excellence. n Leading antimicrobial BioCote technology built into every bath. The inclusion of BioCote in Gainsborough products offers a unique hygiene solution which complements infection control processes. This silver ion technology is integrated into bath surfaces during manufacture so cannot be wiped or worn away. Once installed BioCote provides up to 99 per cent 24/7 protection against influenza A H1N1, E.coli, Salmonella and CRO, CRE, VRE and MRSA. Call 01527 400 022, email info@gainsboroughbaths.com or visit www.gainsboroughbaths.com

Spend 25 per cent less on products at Gompels WE like to think of ourselves as more than just a supplier. We will show you how to easily reduce your expenditure by 25 per cent and more. All of our tools are completely free and already set up for you. Save time, save money, and start profiting today with Gompels; a hassle-free supplier who looks after you for the long term. n Business Dashboard typically

saves you five per cent from having actionable spend analysis. n Budget alerts reduce overspend and save you a whopping seven per cent. n With a smart core list in place for your sites, you can save 10 per cent on your purchasing. Don’t just take our word for it… “Gompels helped to streamline, not only the supply, but also the products

themselves by implementing a flexible fore list for the homes to order from. “We were really impressed by Gompels consolidated invoicing, our finance team can simply log in and download the invoices, and can also see at a glance what is due. “Gompels also offer direct debit which means the team does not have to spend time setting up payments.” Kelly Jackson, procurement director, ADL Care

We do the basics brilliantly Since working with National Autistic Society since the pandemic began: n More than 2,500 orders have been placed. n 99.64 per cent of orders arrived the next working day and in full. If you are a group customer and want to learn more, contact our key account manager Sam Paines by emailing sam.paines@gompels.co.uk or calling 0345 450 2420.

‘Buzzing’ Care Show a hit with delegates and exhibitors THE recent Care Show 2022 at the NEC Birmingham welcomed more than 3,000 delegates and 200 exhibitors. It instantly got to a buzzing start and resulted in the most successful Care Show to date, receiving positive feedback from delegates, speakers, sponsors, partners, and exhibitors. A carefully curated conference programme provided the inspiration and latest information to help attendees provide better care and protect the future of their organisation, with leading speakers including Claire Sutton, Maaha Suleiman, Ian Donaghy, Dudley Sawyerr and more. Several new features were also designed with delegate’s feedback in mind to ensure everyone could make the most out of the event. The Quiet and Relax Room created to offer a place of calm for those delegates attending their first show

following the pandemic and the Beer and Bubbles Bar providing a relaxing spot to catch up with old friends, to The Outstanding Society Learning Lounge to provide the opportunity to speak to representatives and

get advice on how to achieve an Outstanding level. Group event director Michael Corbett said: “Care Show 2022 has been a pleasure and honour to create for the sector.

“We had the opportunity to add more education, fun, networking, and something special and I think we have managed to make that happen. “The team believe this is our service to care providers and to see everyone engaging and smiling; to packing out theatres and enjoying themselves is why we do this job. “The bar has been set and we are already looking forward to 2023.” From ponies, robo-dogs, and bananas to the highest number of attendees yet, as well as a world-class conference programme, the Care Show 2022 represented everything the team behind-the-scenes hoped it would be and more. The Care Show Team is already looking to the future – that is of course at the NEC Birmingham on October 11 and 12 next year. Be the first to find out when registration goes live and register your interest at www.caresshow.co.uk/caringuk2023

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01527 400 022

info@gainsboroughbaths.com

www.gainsboroughbaths.com

SENTES

ADVANCED CARE WITH SUSTAINED RELIABILITY A powered reclining bathing solution with enhanced postural support for more complex bather needs • Easy one-touch tilt with hoisting access • Multiple safety and comfort features • Reduced operational costs • Impressive 205kg SWL

01527 400 022

info@gainsboroughbaths.com

www.gainsboroughbaths.com

OUR PROTECTION PROMISE

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THE RESULT OF

DEDICATION

call: 01924 868470 visit: shackletonsltd.co.uk