Caring uk November 2024

Party to celebrate home’s veteran friendly status

A PARTY to celebrate a North Yorkshire care home’s veteran friendly status was attended by veterans and dignitaries from across the region.

Hazelgrove Court Care Home in Saltburn-by-the-Sea held the celebratory event after achieving Veteran Friendly Framework status.

The accreditation recognises the enhanced care and support available for armed forces veterans at the care home.

Sharon Lewis, one of the home’s Veteran Community Champions, said: “VFF status recognises the care we offer to our resident veterans, as we strive to meet eight key standards, including noting armed forces status within care plans, addressing social isolation, and signposting to support services for veterans and partners of veterans.

“We are so proud to be awarded VFF status and look forward to working with the organisation going forward, to support the practical, emotional and social needs of the veterans living at Hazelgrove Court.”

Deputy Mayor of Redcar and

Cleveland Councillor Ian Hart was joined at the event by Saltburn town crier Sharon Wilson, John Hambling and Rob Adamson, from Veterans in Care, Jules Walker, from the VFF, and Ellen Sharp, from the Hill Care Group, which operates Hazelgrove Court.

Among the veterans in attendance was Philip Hogg, a regular respite resident who served 26 years in the British Army’s Royal Corps of Signals.

Myrna Carr also attended to represent her husband Ray, a

veteran of the RAF who lived at Hazelgrove Court before passing away earlier this year.

The care home’s current residents and veterans also joined in the celebrations, including 86-yearold James Crook and 91-year-old Joseph Brian Shaw, both of whom served in the Army in the 1950s.

The party included a buffet from Hazelgrove Court’s catering team and entertainment from the New Days Choir, led by Paula Odell, who sang a wartime medley among other songs.

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Home raises money for a good cause

CARE home residents and team members in Maidstone have stepped up to raise funds for a charity close to their hearts.

Invicta Court took part in a special sponsored walk, raising more than £700 for Alzheimer’s Society.

The fundraiser saw residents, relatives and staff walk together as part of the Maidstone Mote Park Memory Walk, covering a combined total of 60km.

Home manager Sara Barbosa said: “We love a challenge here at Invicta Court – especially when it’s for a good cause.

“Walking is a fantastic activity for older people to enjoy – it’s

accessible, gentle on the joints and encourages residents to get outside and enjoy nature more.

“Our sponsored walk was a fantastic way for everyone to stay active and have some fun, all while doing our bit to support a wonderful organisation which is incredibly important to everyone here at the home.”

The funds will support Alzheimer’s Society’s mission to support those who are living with dementia as well as their loved ones.

To say thank you, everyone received a gold medal and enjoyed a round of applause as they crossed the finishing line.

Partnership to improve North Yorkshire’s care

A NORTH Yorkshire social care organisation is teaming up with the local authority to ensure local older, vulnerable and disabled adults get the best care.

The Independent Care Group has won a three-year contract to be the Market Representative Body representing all adult social care providers across North Yorkshire.

A new Executive Committee will oversee the work of the MRB and will include representative voices from across the sector.

Through collaborative agreements with Carers Plus Yorkshire and Community First Yorkshire the ICG is now also working with the unpaid carer segment of the market, as well as community, voluntary and social enterprises, cementing existing good working relationships in a memorandum of understanding with those partners.

The bodies will work together to try to ensure a consistent and high quality level of care is delivered.

ICG chief executive John Pattinson said: “We are delighted to sign this agreement with North Yorkshire Council to work together with the authority to deliver the best of care to people who need and rely upon that care in our communities.”

As the Market Representative Body, the ICG will both act as a voice for social care providers to feed their views in to the authority and at the same time work with the authority and other social care commissioners to improve care.

“I think this will put us into a unique position of working with both sides of the social care commissioning process – those who buy care services and those who provide them – for the overall benefit of the social care sector in North Yorkshire,” John added.

“Hopefully everyone will win, North Yorkshire Council as commissioners, social care providers across the county and, most of all, those who rely upon social care services in the area.

“It is an exciting new chapter for us all.”

Effectively the ICG will then have three distinct functions – to work with social care commissioners and unpaid carer bodies, to support its membership and to campaign and lobby at local, regional and national level.

Full steam ahead for care home residents

RESIDENTS of Old Raven House care home in Hook enjoyed a delightful day out with a picnic at Hollycombe Steam in Liphook complete with a fairground experience and railway journey. They strolled through the traditional steam-driven fairground, where the enchanting music and lively atmosphere evoked cherished memories of childhood days spent at similar attractions.

The highlight of the visit was a ride on the vintage carousel, which was met with much excitement and joy. Following this, everyone boarded Hollycombe’s iconic scenic

railway, which offers breathtaking views of the South Downs.

Home manager Anne Turner said: “Our residents had a wonderful time at Hollycombe Steam. The sights, sounds and experiences brought back happy memories, and it was heartwarming to see so many smiles.

“The scenic railway, in particular, always leaves everyone in high spirits. We’re already looking forward to our next visit.”

The day out provided residents with the chance to enjoy many popular fairground sideshows from the era, rekindling fond memories and a strong sense of nostalgia.

John Pattinson, chief executive of the ICG.

Social Care TV continues to fly the flag for quality training

SOCIAL Care TV continue to fly the flag for highest quality online training for health and social care, after unwavering commitment to excellence within the sector for more than 25 years.

Their widely-used health and social care specific courses – produced and edited in-house – are expertly designed to make learning engaging, informative and, therefore, highly effective for learners.

Accredited by CPD and endorsed by Skills for Care, training with Social Care TV is quality assured, comprehensive and relevant.

As one of the leading online training providers in the health and social care sector in the UK, they supply training for local authorities, recruitment agencies, care home groups and other health and social care organisations.

Their feature-rich Manager platform has further been enhanced this year with the introduction of several new Manager tools designed to aid with compliance, reporting and trainee management.

SCTV regularly release new and updated high-quality courses.

Previews for all courses can be viewed at: Courses – Social Care TV (social-care. tv)

To enhance their learners’ experience further they have created free, comprehensive subject-specific workbooks which were rolled out across all courses this year.

This unique addition provides excellent value and a fully robust training package. SCTV is delighted to have won several awards over the last 12 months including:

Best Online Health and Social Care Learning Platform’ – Global Health & Pharma Social Care Awards 2024.
‘CPD

Provider of the Year’ – The CPD Awards. ‘
Social Care Training Provider of the Year’ – Corporate Livewire Innovation & Excellence Awards.

Gold standard customer service remains a core staple of the business, with expert support and guidance provided via telephone, email and live chat.

Their much-loved ‘Care Worker of the Month’ award recognises and rewards the selfless dedication shown by care workers across the UK, and they proudly support the Care Workers Charity who aim to advance the financial, professional and mental wellbeing of social care workers.

The company stands behind a clear mission and set of values which define their ethos and their dedication to both the Care Sector and those within it.

These can be viewed at: Mission Statement and Core Values – Social Care TV (social-care.tv)

Above all, SCTV consistently strive to make a meaningful contribution to the wellbeing of those being cared for.

For more information please see: Homepage – Social Care TV (socialcare.tv)

Mixture of emotions following meeting

LEAVING a meeting with the new Social Care Minister, Stephen Kinnock, I was hit by a mixture of emotions.

This was a rare opportunity to speak to someone at the heart of Government about the challenges facing the sector.

We covered a lot of ground: improving care staff pay, reforming social care commissioning so that a fairer price is paid for care and reforming the Care Quality Commission so that duplication of inspection was avoided.

I stressed how important it is that the Government works with the social care sector.

We don’t expect the Government to solve all the issues itself and have a vast depth of knowledge and expertise we are happy to put at its disposal.

I also mentioned that social care had to get its own act together, particularly in speaking with a consistent voice.

I have said before that we have too many representative bodies and we need some rationalisation so that ministers can work with one body that has one clear message from the sector.

As I came away, I felt that

Mr Kinnock had listened and understood and that the meeting had been constructive.

But as I left the meeting, I also knew that this was the latest in a very long line of meetings I have held with ministers and secretaries of state on the issues facing social care delivery in this country.

And in all those years I have seen very little improvement and never the radical reform the sector needs.

I continue to give the

Government the benefit of the doubt on care. It is, after all, still early – we’ve only just past the first 100 days.

And I accept that, particularly in the current economic climate, the minister was never going to shower me with all the changes and reforms his government had planned.

However, from the meeting I had with him and from all that I have heard from his boss, Secretary of State Wes Streeting, and other ministers, I do believe that the Government does want to reform social care.

But it doesn’t take a genius to work out that changes cost money and that is something the Government is at pains to remind us that it doesn’t have.

Any reform of social care will be slow in coming and will depend on how the country’s finances perform.

The Chancellor’s Autumn Statement told us a lot. I suspect the main Budget, in the spring, will tell us a lot more.

It is frustrating that successive governments have failed to get the economic importance of social care and do more to support it as an industry.

I raised this with the minister

and then the latest Skills for Care report revealed that social care now contributes £68.1bn to the England economy and employs 1.7m.

That’s a significant contribution, but it could contribute and employ considerably more if resources were switched from the NHS to support the sector.

Skills for Care says an extra £6.1bn invested in social care would provide economic benefits of £10.7bn – for every £1 invested, a return of £1.75.

If that isn’t worth investing in, then I don’t know what is.

I think communication is a key element of the future reform of social care and if my meeting with the minister achieved one thing, I hope it was to open up a dialogue which will benefit the sector going forward.

I have invited Mr Kinnock to North Yorkshire to see, first hand, the challenges facing social care on the front line, and I very much hope he will take me up on that offer.

This Government, like all others, faces many issues, challenges and opportunities.

Amidst all the noise, we have to make sure social care doesn’t get lost again.

Our success in the sale of Care Homes is second to none in the care sector, and has been achieved through the 43 years experience of principal directors, Grayson and Dawn Taylor specialising solely in the discreet sale of Care Homes, Learning Disability Homes and sites/developments for C2 use nationwide

Mike Padgham

Enhancing care through improved communication

IN TODAY’S digital age, staying connected with loved ones has never been more crucial.

At Windlesham Manor, a private residence, the manager recognises the need for simple technology that allows vulnerable individuals to communicate with their families.

A personal journey

Mr Wilson lives at Windlesham Manor and is diagnosed with Parkinson’s disease, which has significantly impacted his daily life.

Recently, he has found it increasingly difficult to use his phone due to dexterity issues and cognitive impairment.

Consequently, he often relied on staff for reassurance and to discuss his concerns, as he felt he was losing control of his life and worried about his family.

When Loopeli was introduced to the care home, Mr Wilson experienced an immediate change. Staff noticed Mr Wilson was seeking reassurance less frequently.

With Loopeli, he gained control over his communication with his family, allowing him to connect independently.

As a result he now spends more time talking to his children, especially his son in Canada, whom he had not seen for a long time.

Mr Wilson’s well-being and self-confidence have noticeably improved.

He is now less worried and anxious, which has led to a reduced need for sedative medication.

While medication plays an important role, it often comes with side effects.

Reducing sedative use has boosted Mr Wilson’s energy and overall well-being, and it’s wonderful to see such positive changes in a short time.

The benefits we have observed extend beyond our residents; their relatives also appreciate being able to supplement their in-person visits with video calls.

Families have shared that they feel safer and less stressed knowing their loved ones can easily reach them via video call.

During these calls, relatives can share their daily activities,

allowing residents to participate in family life from afar.

This connection not only brings joy to residents but also alleviates the stress and anxiety of their families.

Additionally, we have noticed a positive impact amongst care staff.

Happier residents and improved communication with their families allow staff to focus on other essential tasks.

By integrating Loopeli into the care staff’s work, Windlesham Manor has significantly enhanced the quality of care provided to residents.

Loopeli in the Swedish version of Dragon´s Den Loopeli was founded in Sweden after a family member suffered a stroke, which highlighted the need for simplified communication and engaging activities.

After appearing on Dragon’s Den in Sweden and inspiring four out of five Dragons to invest in the company, Loopeli has been successfully received in the Swedish market, both in councils and private care homes.

To effectively combat involuntary loneliness, technology needs to be incredibly simple, allowing residents to connect with their loved ones independently, without staff assistance.

Loopeli is designed to create independence and participation

through simple video calls.

Featuring large symbols and images, Loopeli is user-friendly for those who find technology challenging.

Users can easily initiate video calls and receive photos with messages from invited family members only.

Therefore, the service user can rest assured that they will not receive calls from scammers.

Safety is a key priority; Loopeli operates on a secure, closed network exclusively for family use, ensuring that all interactions remain private.

Key features of Loopeli:

n Initiate and receive video calls effortlessly.

n Receive photos and messages directly to the Loopeli device.

n Radio for entertainment. n Loopeli app for family members.

Who will benefit from Loopeli?

Those with little or no experience in technology: Loopeli is specifically tailored for individuals who may not be tech-savvy.

Seniors feeling lonely: The ability to make video calls and receive photos helps reduce feelings of isolation.

Residents in care homes: Loopeli encourages social interaction for seniors and their family members.

Families separated by distance: Loopeli provides a vital link,

enabling the sharing of photos, messages, and video calls, bridging the distance between families and their loved one.

Reducing anxiety and stress: Feedback from Loopeli users, highlights its positive impact on emotional well-being. One resident, who used to hide his feelings to avoid burdening others, has begun sharing his emotions through Loopeli to his family and friends. This improved communication has helped reduce his anxiety.

Impact on staff members: Staff members report feeling more engaged with residents as they witness these positive changes in emotional states. As family interactions increase, the atmosphere in the facility becomes more vibrant.

Residents are happier, more involved in conversations, and enjoy an overall enhanced quality of life.

Loopeli is here to make care homes the heroes.

Our comprehensive communication solution not only improves the quality of life for residents but also optimises operations by saving time.

We provide a complete package that includes a tablet, stand, and user-friendly software, all backed by our dedicated support team.

This enables care homes to effortlessly connect residents with their loved ones, with minimal staff involvement required.

By offering Loopeli, care homes can enhance efficiency and foster independence among residents and strengthening their relationships with family.

This innovative solution enriches daily life for residents while helping to reduce their overall need for care. It’s a winwin for everyone.

Contact peter@loopeli.com or visit www.loopeli.co.uk for more information, how to get started and our offer.

Wonderland at the pub for Mad Hatters party

PLYMOUTH pub The Anchorage provided a ‘dementia day’ with a difference by putting on an Alice In Wonderland themed ‘Mad Hatters’ Tea Party’ to the delight of its patrons.

Sarah McCaffrey, deputy manager of Butterfly Lodge Nursing Home in St Budeaux, regularly takes a group of residents to the family-run pub for drinks and lunch, and was full of praise for the way staff cater for the needs of her group. She added: “We really appreciate being able to make a booking for our group and know that they will be able to relax

and enjoy themselves, with their special needs being catered for in a friendly and caring fashion.

“The team at The Anchorage dedicate a lot of time and effort into making sure their monthly ‘dementia days’ are enjoyable for all their guests, and it’s so nice that they’re prepared to commit to giving their customers with dementia exclusive use of the pub until 4pm on these special occasions.

“The Mad Hatter’s tea party themed day was a huge success – our ladies and gents thought it was great fun and especially enjoyed the cream tea.”

Group launches ‘Rising Stars’

HOMECARE provider Alcedo Care Group has launched its own internal employee development programme known as Rising Stars.

With people at the heart of daily operations and a warm and supportive culture based on family values and the retention and development of talent, Rising Stars was a natural next step for the family-owned operator.

Created in consultation with the management and human resources teams, Rising Stars is a dedicated, company-wide career pathway that provides all employees with clear development goals and targets and includes specialised training, funding, coaching and mentoring to help everyone fulfil their true potential and succeed in their career aspirations.

The development and retention of its own talented team is incredibly important to Alcedo Care Group, and Rising Stars will support future business growth and expansion by ensuring all employees are trained to the highest of standards and the right people are in the right roles with the appropriate knowledge, expertise and qualifications.

Group head of HR Jo McIntyre

Advertiser’s announcement

Jo McIntyre

said: “Rising Stars will bring out the best in every individual within our team, helping to achieve their personal goals while contributing to the company’s overall growth and success.

“We’ve already had our first handful of employees embark on their own personal pathways and look forward to supporting many others as they start their development journeys too.”

Alongside its geographical expansion plans, the familyowned provider is also on a mission to continually expand its portfolio of services with a particular emphasis on complex care, live-in care, children’s services and young persons crisis management residential homes.

Workshop aims to revolutionise dementia care in the UK

A GROUND-breaking new workshop titled “Introduction to Applied Improvisation within Dementia Care” is set to make waves in dementia care in the UK.

Created by Alan Boulter, a former stage manager turned dementia care champion, this workshop introduces innovative improvisation techniques to caregivers, offering a fresh approach to person-centred care for individuals living with dementia.

The workshop, already trialled with great success at the Old Vicarage Care Home in Moulsford, Oxfordshire, aims to expand across the UK and beyond, offering carers – both professional and non-professional – tools to connect more effectively with those living with dementia.

The unique approach is designed to empower carers with skills that reduce anxiety,

foster better communication, and improve the overall well-being of individuals with dementia.

“I realised that there was a significant gap in the way dementia care is approached, particularly in the use of creative techniques,” said Alan.

“Integrating improvisation means we’re able to create more engaging, person-centred care experiences.”

Why improvisation?

Improvisation is a technique that

encourages flexibility, creativity, and adaptability – all crucial skills when caring for someone living with dementia.

The principles of improvisation include listening, responding in the moment, and building on what others say and do.

Alan’s approach is grounded in Tom Kitwood’s person-centred research, such as The Enriched Model of Dementia and Kitwood’s Flower of social and psychological human needs, which emphasises psychological and social needs as

essential to improving the quality of life for people with dementia.

Improvisation supports these principles by fostering interaction that respects each individual’s humanity and dignity.

A new movement in dementia care Alan’s vision goes beyond just offering workshops; he hopes to create a national conversation about the importance of creativity in dementia care.

He believes that these techniques can reshape how care is provided across the country, making it more flexible, compassionate, and personcentred.

“Improvisation is about connection, presence, and creativity,” Alan added. “In dementia care, these qualities are essential. We want to build a movement that empowers carers to think outside the box and approach each person as a unique individual.”

For more information about Go With The Flow – Connecting Through Creativity and to register for upcoming workshops, please visit www. connectingthroughcreativity.com

Residents embrace street art at studio

CARE home residents unleashed their creativity during a day out at SWG3’s Yardworks Studio which saw them trying their hand at graffiti art.

Residents and staff from Florence Hous n Govan took part in creative taster sessions at Scotland’s first purposebuilt street arts studio located in SWG3. The visit provided the residents with a unique opportunity to experiment with graffiti art, creating their very own ‘Florence’ mural.

Sunita Poddar, chief executive officer and founder of Oakminster Healthcare, said: “Our residents thrive in our care environment because we offer quality personalised care and recreational

stimulation, and the feedback from the trip with Yardworks highlights just how important community-based activities are to our residents.

“Our dedicated wellbeing coordinators across the Group are imperative in providing these fantastic opportunities for our residents and our ethos of personalised care that goes beyond the walls of the home is at the heart of these meaningful experiences.”

Following the success of the taster sessions, discussions are underway regarding a potential collaboration with the Yardworks team to create an in-house mural at Florence House with the help of the residents.

Residents get together for sustainable event

RESIDENTS from Southern Housing’s care and support services on the Isle of Wight were invited to pick up some skills in protecting the planet.

Around 60 residents gathered for the day, which was focused on biodiversity and recycling.

There were also fun family activities on offer, including lawn games, live music from Men in Sheds and animal therapy from Animal Antics, who brought along miniature horses, a rabbit and guinea pig.

Connecting with nature, guests tried their hands at making bug hotels, while RSPB, Naturezone and Hampshire & Isle of Wight Wildlife Trust were also in attendance, to offer some educational insight.

Naomi Keyte, director of care and independent living at Southern Housing, said: “It was great to see so many of our residents come together to both socialise and learn more about such an important topic.

“We all want to do more for our environment, and we hope we’ve given them some tips and ideas on small steps they can take to do their bit.

“I’m really grateful to our staff, who did a great job of pulling off a lovely event, and we’re looking forward to bringing everyone

Advertiser’s announcement

together again at our annual Christmas event.”

In the run up to the main event, residents were encouraged to get involved with several smaller ecoevents, all intended to benefit the environment and inspire residents to become ecological experts. These events saw residents providing food and water for birds, carrying out beach cleans and utilising green spaces to plant fruit and vegetables.

Photos of the activities were displayed at the main event, reflecting and sharing their commitment to nature.

Sector urged to care about insurance cover

FIRMS operating in the health and care sector need to be aware of the critical distinction between ‘claims made’ and ‘claims occurring’ insurance policies.

The warning comes from insurance broker James Bright from the health and care division of independent insurance broking and risk management specialist, TL Dallas.

He said: “This distinction is crucial for policyholders to understand, as it affects how and when they are protected.

“Not having the appropriate insurance cover in place could result in claims not being paid out. The role of a good insurance broker is to explain the difference between the two types of cover, and to make this complicated matter as clear as possible.”

A ‘claims occurring’ insurance policy provides coverage for when the incident occurred, even if it is made after the policy has expired.

There is no need for a retroactive date or an extended reporting period with ‘claims occurring’ policies because they cover any incident that happened during the policy term, regardless of when the claim is reported.

In contrast a ‘claims made’ policy is based on when the claim is made and must have been notified to insurers within that policy period.

James Bright

This policy puts the onus on the policyholder to make sure any incidents that could give rise to a claim have been raised to avoid a claim being rejected.

James added: “We usually recommend that operators in the health and care sector choose a ‘claims occurring’ policy if possible. This is because if a claim occurred in the past, the insurer providing the cover at the time is liable to pay the claim. Some insurers will accommodate a retroactive date if they are made aware that the client is currently on a ‘claims made’ policy and they need to cover the gap. However, this might be costly depending on the numbers of years required.

“The key is for the health and care operator to understand what

type of policy they have in place and to give careful consideration when changing insurers.

“Alternating between the two types of policies can cause major problems. It’s also worth noting that some insurers will only provide cover on a ‘claims made’ basis. This type of policy is a good option in some instances, especially if it’s the type of cover that’s been in place historically, but health and care operators should seek the advice of a specialist broker to make sure there are no gaps in cover.

“For ‘claims made’ policies, this also means making sure that there is a strict reporting procedure in place for any health and care business, so that all potential instances where a claim could arise are reported to a responsible person within their business to then be passed onto the insurer.

“Understandably, this can be very onerous on the business to make sure they implement the necessary procedures and provide the training needed to all employees across the business.

“We have had an incident historically where we took over a new client who was previously on a ‘claims made’ policy.

“Unfortunately, the client was not informed by the previous broker that all instances that could give rise to a claim during the policy

period should have been notified, not just a potential claim.

“A historic abuse allegation has now come to light and turned into a claim, the insurer is refusing to cover the claim given that this incident was known about at the time, but the information was not passed on to the insurer.”

TL Dallas provides insurance services to care homes, domiciliary care providers, supported living and day care providers, children’s homes, foster care agencies, hospices, retirement homes, dental practices and GP surgeries, as well as providers of complementary and alternative therapies.

The firm partners with numerous care associations across the UK, which are independent membership groups. The partnerships allow TL Dallas to share knowledge around risk management as well as health and safety guidance, to help clients navigate claims.

TL Dallas also works closely with other industry experts including solicitors, risk management professionals and Care Quality Commission advisors to help provide a wealth of knowledge and relevant guidance to clients. Call 01274 465 500,email care@tldallas.com or visit www.tldallas.com/healthand-care-insurance/

Resident Sandra Barsdell.

Care Show 2024 a huge success

SPREAD across two-days of exciting engagement, Care Show Birmingham took place from 9-10 October at the NEC, Birmingham, offering education, networking opportunities, and an electric atmosphere for our delegates.

Care Show Over 4,500 professionals from the care sector came together, transforming the show floor into a hub of energy and conversation. From a steel drum performance on opening, a Christmas sing-along at lunchtime, and a live performance from a barbershop quartet to launch a new resource in the Sustainability Zone, attendees were not short of engaging opportunities! Our 300+ exhibitors rose to the challenge and created an incredible selection of interactive experiences at their stands also. Attendees were met with brand new product launches, magic acts, caricature drawings,

giveaway competitions, and an abundance of tasty treats! Each stand offered unique activities, making it easy for attendees to engage and participate. This year’s conference programme featured over 120 presentations and panel discussions from our 270+ speaker line-up, featuring some of the biggest names in the sector. Topics ranged widely, encompassing government policy changes, funding options, CQC framework insights, innovative approaches to interior design, and technological updates. With significant governmental and systemic changes so far this year, speakers were able to provide much-anticipated updates from across the sector. The Outstanding Society’s Learning Lounge also remained a resounding success, drawing in large crowds and engaging huge numbers of attendees. Across all eight of our dedicated theatres, the

wealth of knowledge shared was invaluable.

This year’s show also boasted some exciting additional featured areas. Firstly, we unveiled our very first Sustainability Zone hosted by Grace Cares who used the opportunity to launch a Sustainability Guide for Care Managers in collaboration with The Caring View. Our refurbished VIP & Speaker Lounge hosted by apetito and Amara Hammond drew lots of attention, exuding comfort and elegance, and providing the perfect spot for our speakers to network. Back by popular demand, Care Show Birmingham also featured our Therapy Petting Zoo in collaboration with Miniature Shetland Therapy Ponies. In a calming corner of the show, these animals provided the perfect therapeutic top-up from the hustle and bustle of the day. The blend of informative discussions, innovative exhibits, and the

enthusiastic participation from everyone involved made Care Show Birmingham a remarkable experience. This event is more than just a gathering; it’s a celebration of the dedication and passion within the sector, and the perfect place to start conversations and foster collaborations that will continue to improve the quality of care.

We extend our gratitude to everyone who contributed to the show’s success, including partners, sponsors, speakers, exhibitors, and attendees, without all of whom there would be no Care Show!

Care Show Birmingham returns to the NEC Birmingham on 8-9 October 2025!

Care Show London returns to the capital on 30 April – 1 May 2025, visit our website for more information: careshowlondon.co.uk

Carers complete skydive in aid of local hospice

A GROUP of carers at HC-One’s Market Lavington care home, on the northern edge of Salisbury Plain, in Wiltshire, raised money for charity by completing a sponsored sky dive.

Jenny Eyles, Jane Galvin, and Jasmine Simmonds – known as ‘the Flying Js’ – are colleagues at the home near Devizes.

The group took part in the daredevil drop at Go Skydive in Old Sarum, Salisbury.

The group were jumping in aid of Dorothy House Hospice, a charity that covers Bath and North East Somerset that provides palliative and end-of-life care to adults with a progressive, treatable but not curable lifelimiting illness or with severe frailty, as well as their families and carers.

In recent months, staff at Market Lavington care home have been supporting the cause by organising coffee afternoons, cake sales and raffles to help raise money.

Residents at the home, as well as their families, have also been involved in the fundraising activities. On the day of the jump, a group of residents accompanied the skydivers at the GoSkydive site in Salisbury.

Home manager and Flying J,

Market Lavington home manager

Jasmine Simmonds, head housekeeper Jenny Eyles and care assistant Jayne Galvin.

Jasmine Simmonds, said: “It was a wonderful day and to see so many people from Market Lavington care home join us and lend us their support was really special.”

More than £2,000 has so far been raised for Dorothy House Hospice by Market Lavington care home.

Hilary is honoured as Volunteer of the Year

AVANTE Care & Support’s Hilary Bunker, a volunteer at Weybourne care home, was honoured at the prestigious Volunteers of Abbeywood Awards.

Hilary, who has generously given more than 18 months of her time and commitment to supporting the Weybourne community, was discreetly nominated by activity coordinator Robert Howe, one of her colleagues, in recognition of her exceptional service.

He said: “This award highlights Hilary’s invaluable contributions, selflessness and tireless dedication to improving the lives of residents at Weybourne. “Whether it’s through her

compassionate presence or her unwavering support, Hilary has made a profound impact on residents at Weybourne.”

“We are incredibly proud of Hilary and all that she has achieved. Her dedication to Weybourne over the past year has been nothing short of inspiring, and this award is a testament to her hard work and kindness.”

The award ceremony took place at C2K Youth and Community Centre. In addition to the awards presentation, attendees enjoyed refreshments and viewed the work by young people with the organisation’s commissioned services.

Operator to share £1million among its dedicated staff

REAL Living Wage ‘+More’ employer We Care Group has announced a new Staff Colleague Bonus Programme: £1,000,000 to be shared among employees

We Care Group, a leading UK top-20 care home organisation committed to delivering exceptional older people’s care across the north of England, is delighted to announce the launch of a new Staff Colleague Bonus Programme.

Already a Real Living Wage employer, this initiative, which underscores the organisation’s dedication to recognising and rewarding its employees, which saw an impressive £200,000 shared among staff in July, followed by a further £200,000 as part of the initial two quarterly bonus payments with subsequent staff bonuses scheduled to be paid every three months.

This will see the annual bonus amount exceed £1,000,000 in the first 12 months.

The new bonus programme is part of We Care Group’s broader commitment to enhancing employee wellbeing and satisfaction.

This initiative not only highlights the company’s investment in its workforce but also reinforces its already current position as a Real Living Wage Employer, ensuring that all staff are compensated fairly and competitively in today’s economic climate.

The Real Living Wage is an independently calculated rate based on the cost of living paid voluntarily by employers.

A rewarding structure for dedicated employees

The Staff Colleague Bonus Programme is designed to reward the hard work and

dedication of We Care Group’s employees, who play a critical role in delivering high-quality care to residents across the organisation’s 35 care homes. This bonus structure is built to recognise the contributions of all staff colleagues, from caregivers, nurses, to support teams, ensuring that everyone who plays a part in the organisation’s success is rewarded.

The decision to implement a quarterly bonus payment system reflects We Care Group’s commitment to providing ongoing recognition and financial rewards to its workforce.

A commitment to fair pay

We Care Group’s status as a Real Living Wage Employer is a testament to the organisation’s commitment to ensuring that all employees earn a wage that reflects the true cost of living. This commitment is particularly important in the care sector, where staff are often underpaid and undervalued.

By providing wages that meet the Real Living Wage standards,

We Care Group is leading the way in promoting fair pay within the care industry.

Supporting and valuing our people

Holly Daniel, people director at We Care Group, commented on the launch of the bonus programme: “At We Care Group, we believe that our people are our greatest asset.

“The dedication and compassion that our staff bring to their roles every day is what sets us apart as a care provider.

“The launch of the Staff Colleague Bonus Programme is just one of the many ways we are working to ensure that our employees feel valued and supported.

“By offering this new bonus structure, alongside other staff colleague benefits and our commitment to paying the Real Living Wage, we are taking significant steps to invest in our workforce, recognising their hard work and ensuring they are rewarded fairly.”

Holly added: “We are excited to see the positive impact this programme will have on our teams and look forward to continuing to build a supportive, diverse and rewarding workplace for all our staff.”

Looking ahead

The first bonus payments in July and October 2024 are just the beginning. We Care Group is committed to maintaining this initiative and exploring further opportunities to support and reward its employees.

By investing in its staff, We Care Group is also investing in the quality of care provided to residents, ensuring that the organisation remains a leader in the UK care sector.

For more information visit

Holly Daniel

Elevating Care: Kilworth Interiors for Luxury Care Homes

THE landscape of care homes is evolving rapidly, with a growing emphasis on providing premium, luxurious experiences for residents. As the population ages, there is a rising demand for high-quality care facilities that offer comfort, convenience, and a sense of home.

Kilworth Interiors is at the forefront of this trend, specialising in designing and fitting out luxury care homes that set new standards for the quality of care. Our impressive repertoire of elegant care home fittings is a testament to our commitment to excellence.

Creating Exquisite Living Spaces

We design state-of-the-art facilities that offer residents a luxurious and comfortable living experience. Our focus is on creating spaces that are both aesthetically pleasing and functional, ensuring that residents feel at home and cared for.

Experience luxurious accommodations featuring spacious, elegantly designed bedrooms with ensuite bathrooms and premium amenities such as cinemas, salons, therapy rooms, and beautifully landscaped gardens.

With luxury care homes by Kilworth Interiors you can take pride in expertly designed community spaces including cafés, lounges, and dining areas for socialising and relaxation, helping you to offer the highest level of care and support.

The Kilworth Interiors Difference

Our team has years of experience in designing and fitting out luxury care homes. We are committed to using only the highest quality materials and finishes and pay close attention to every aspect of the design process to ensure a flawless result. We prioritise customer satisfaction above all and strive to exceed your expectations. At Kilworth Interiors, our team can assist you from conception to completion, providing a five star service throughout your project.

Elevate Your Care Home Today

By partnering with Kilworth Interiors, you can create a truly exceptional care home that sets the standard for luxury and comfort. Kilworth Interiors is committed to leading the way in designing and fitting out luxury care homes, our expertise and dedication to excellence ensure that our projects provide a truly exceptional living environment for residents.

Contact us today to discuss your project and learn more about how we can help you elevate your care home.

info@kilworth.co.uk

kilworth.co.uk

Carers win awards after bumper year

CARERS, nurses and support staff from one of Scotland’s leading providers of elderly and specialist care have been recognised for their education at an awards ceremony.

More than 1,500 nominations were made for the 2024 Meallmore Colleague Awards – more than a third more than in 2023 – for awards across 13 categories, including ‘Nurse of the Year’, ‘Emerging Talent and ‘Positive Impact’.

The event, now in its 13th year, returned to the Dunblane Hydro for the official ceremony, with 200 people in attendance from the operator’s 26 care homes across Scotland. Presented by singer and TV personality Michelle McManus, the awards celebrate Meallmore staff who have made a positive impact on improving the lives of colleagues, residents and their family members over the past 12 months.

All 2,000 Meallmore colleagues were eligible for an award, with nominations coming from residents and their families, visiting professionals and

other members of the team in the weeks leading up to the ceremony.

CEO Cillian Hennessey said:

“We have an amazing team across Scotland. Our colleagues work tirelessly to deliver high standards of care across all our services, always going the extra mile for our residents and their families. I’m immensely proud of the care, professionalism and collaborative approach that is clear to see in each of our homes up and down the country.

“Our annual awards are a perfect opportunity to acknowledge the incredible work being done on a daily basis; recognising the difference each and every one of our Meallmore colleagues makes to the lives of our residents. The fact that we received so many nominations this year is testament to that.

“All our finalists have demonstrated remarkable dedication and compassion, and the winners are thoroughly welldeserved. It was incredibly hard

to judge. A big thanks also goes to our supplier support, as well as the fantastic Michelle McManus who, once again, has supported us at the awards, shining a light on the care we offer throughout the country.”

Winners: Emerging Talent – Howard Skeet (Hilton Court); Home Support Colleague – Tia David (Willow Lodge); Positive Impact – Cameron Hunter (Redwood); Manager of the Year –Julie-Anne Thomson (St Modans); Senior Care Worker/Practitioner –Michelle Millar (Greenan Manor); Head Office and Field Based Support Team –Piotr Weiland (L & D Team); Meaningful Activities – Samantha Trainor (ManorGrigor House); Specialist Service – Hilton Court; Elderly Home – St Modans; Nurse of the Year – Michelle King (Kincaid House); Carer of the Year – Steven Carruth (Alderwood); Brand Ambassador – Jody Marshall (Hospitality Team); Meals Mean More (competition) – Dan McGonigle (Kincaid House).

Category winners were presented with a certificate, trophy and choice of prize, which included an Apple watch, Samsung Galaxy watch, Nintendo Switch, Ooni pizza oven, Ninja dual air fryer or Fitbit Sense.

Group continues to sponsor athletics club

DUNLUCE Healthcare has renewed its sponsorship of Regent House Athletics Club.

The partnership comes as the operator recently opened The Peninsula, a state-of-the-art care home in Newtownards.

Ryan Smith, chief executive at Dunluce Healthcare, said: “As a local business we are dedicated to supporting members of our community, and we are thrilled to once again be working with Regent House Athletics Club.

“The renewed sponsorship will enable Regent House Athletics Club to enhance its sports programmes, ensuring students have access to the

best resources and opportunities.

“This partnership underscores our commitment to making a positive impact in Newtownards, both through our high-quality care services at The Peninsula and our support of local initiatives.”

Following the £10 million investment by Dunluce Healthcare, The Peninsula features cutting-edge dementia friendly design that exceeds the highest recognised standards.

With 80 bedrooms, The Peninsula is home to luxurious facilities including en-suites for every room, a private dining area and bar, reminiscence and sensory rooms, and a high-end salon.

Home offers ‘rehabilitation beds’ for elderly patients

A HOME in the Connaught Care Collection will be offering short-term accommodation and extensive rehabilitation services to older people recovering from illness, injury, joint operations or medical events like stroke.

The Chase in Huntingdon is partnering with Therapies on Thames, a specialist provider of inpatient rehabilitation and postop recovery services, to deliver the scheme.

Under an all-inclusive fee, participants will temporarily stay at the home and receive weekly physiotherapy sessions, nutritional planning, tailored health and wellbeing advice, and roundthe-clock care from the home’s team of carers.

Stephen Orwin, life enrichment and wellbeing coordinator at Connaught Care, said: “When elderly people are discharged from hospital after an extended stay, they can be at a loss on how

to transition back to ordinary life; particularly when rehabilitation is needed.

“The stress of finding the right help at the right time can be overwhelming.

“That’s why we are delighted to be working with Therapies on Thames to offer recovering people the support, guidance, and resources they need all in one

place. We want The Chase to not just be somewhere people stay, but also a place to come and get better together.”

Participants will receive three therapy sessions each week alongside regular assessments to track their progress and adjust their care plans.

Additionally, once patients are discharged, they will have regular

check-ins to ensure their recovery stays on track.

Tanya Campbell, practice manager at Therapies on Thames, added: “We are so pleased to be working with The Chase to extend our inpatient rehabilitation services to a brand new setting.

“Our team is committed to providing high-quality, evidencebased therapies to ensure that each individual receives the support they need.

“We believe quality of life is everything — and we look forward to working with people to achieve the best possible outcomes in their recovery journey.”

The ‘Rehab Bed’ project was launched at a public event at The Chase. Mayor of Huntingdon Karl Brockett, and Conservative MP for Huntingdon Ben Obese-Jecty attended to cut a ribbon in the home’s physical therapy room. Stakeholders from local hospitals also attended.

Is your kitchen extract compliant?

IT’S IMPORTANT that commercial kitchens perform regular kitchen extraction cleaning. This means removing grease and oil deposits from kitchen extract ductwork on a regular basis.

Extract ductwork cleanliness is important for hygiene, but more crucially for the fire safety of the premises, staff and customers.

We use the latest rotary brush machines that are perfect for cleaning difficult to access areas of ventilation systems.

What is TR19® Grease specification?

The stand-alone specification TR19® Grease – Specification for Fire Risk Management of Grease Accumulation within Kitchen Extraction Systems is a document specifically focused on fire risk management of grease accumulation within kitchen extraction systems.

The TR19® Grease specification states that kitchen extraction systems must be cleaned regularly, the frequency of cleaning depends on the rate at which grease accumulates.

A competent cleaning contractor should monitor how quickly grease accumulates within the system and advise the suitable frequency of cleaning.

Kitchen extract systems should be maintained so that thickness of the accumulated grease does not exceed 200 microns as an average throughout the system.

Failure to maintain a kitchen extract system in accordance with TR19® Grease may invalidate the buildings insurance policy in the event of a fire.

Ventilation

We have experience in cleaning and maintaining both air ventilation and extraction systems across a broad range of sectors including medical, care homes, the leisure industry, catering and office blocks.

Studies have shown that improved ventilation can lead to an increase in productivity and less absences due to sickness.

Deep cleaning

One-time seasonal cleaning services are intended for clients that are looking for excellence. You may wish to refresh your business premises or make sure your home sparkles, we have the staff and expertise to do this.

Duct cleaning

Duct and air vent cleaning is a process of removing dust, debris, and other contaminants from the ducts and vents in your workplace

or office.

Any contaminant can lead to a reduction in air flow which is important for maintaining good air quality and preventing any health problems.

Maintenance contracts

Regular ductwork cleaning is essential for any environment.

By ensuring your ducts are kept clean through regular property maintenance is the responsibility of the employer and should be carried out at least every six months.

Omega Hygiene can provide a regular cleaning contract for your business.

Extraction cleaning

It is not easy to remove all the grease and fats that build up in and around all your ducts, vents and fans.

Omega Hygiene can offer a one-off deep cleaning service as required, but we recommend and most of our clients agree, that an ongoing maintenance contract is the best way to maintain a clean extraction system.

Disinfection services

It is very important to regularly and thoroughly disinfect and deep clean your workplace; whether that’s a commercial kitchen, warehouse, school, care home or office block.

By using our disinfection services we can eradicate harmful bacteria from your workplace, this

especially needs to be carried out in areas of heavy traffic, for instance door handles and light switches.

This makes regular disinfection a very important step toward making your work environment safe and healthy.

Dirty duct work is the number one fire risk in commercial kitchens. Omega Hygiene are fully TR19 Standard compliant.

Omega Hygiene carries out all its cleaning contracts with the attitude that we are cleaning our own premises, that is why we have so much repeat business from word of mouth within the industry.

Duct cleaning is a messy and dirty job, but it must be carried out regularly to ensure health and safety legislation is met, and also to cover any insurance policy requirements.

Omega Hygiene is the most reliable air duct cleaning service you can choose to hire in the South East.

We have the most efficient and effective cleaning methods and we can make sure that we perform the job in no time at all.

We offer our services all over the South East, but we also have services that extend to the rest of the UK.

Call us today on 0333 772 0377 for a free no obligation quote or visit www.omegahygiene.co.uk

Academy produces its first graduate

CARE UK is celebrating the first graduate from its Seacole Academy, nurse Andreea Bidea from Pear Tree Court care home in Horndean.

The Care UK Seacole Academy of Care and Clinical Excellence is designed to meet the evolving needs of residents, while also developing the careers of colleagues across the operator’s 155+ homes.

Inspired by the work and achievements of Mary Seacole, the Academy was launched in 2021 and was founded by Rachel Harvey, Care UK’s director of care, quality and regulatory governance and head of nursing and dementia care Suzanne Mumford.

Rachel said: “The Seacole Academy of Care and Clinical Excellence serves as a comprehensive learning journey for each nurse, starting with establishing their role and gaining valuable experience.

“The focus then shifts to developing as a nurse of older adults and, eventually, supporting the development of others in the field. Throughout each stage, the academy helps its students to identify areas for personal growth and advancement in their careers.”

Throughout the development of each course, nursing colleagues working across Care UK homes have been invited to join working groups to share their own experiences and help shape the learning process.

The vision for the Seacole Academy is to continually develop Care UK’s nursing and care workforce to be specialists in older people’s nursing.

Colleagues who are new to nursing, nursing in the UK, or who would like to develop into a more

clinically focused role need a solid support network to help them succeed.

For Care UK, it is a top priority to create environments where coaching and learning is everyday practice, and reflection is second nature. Everyone in care homes plays a part in this constant development by sharing their knowledge and supporting the application of learning in a safe and supportive way.

The Seacole Academy’s first graduate is Andreea, a nurse from Romania who made the decision to kickstart her career with Care UK when she moved to England.

After initially joining as a care assistant, she has since embraced the training and development opportunities available to her, motivated by her passion to offer the best personcentred care to residents.

She said: “It feels great to be the first graduate of the Academy. Seeing residents’ health improve

is the best part of the job, it makes me happy to know that I am supporting them with that –it’s what motivates me to be the best I can be.”

The Academy follows information provided by a resident census, conducted every year, which gathers information about residents’ health conditions.

This ensures the lessons that shape the academy’s curriculum not only reflects the needs of residents across all 155+ Care UK homes, but it is always accurate and up to date.

This data, along with HR data and other internal feedback, is used to shape the Academy’s focus on continuous clinical and care development.

In partnership with Winchester University, colleagues studying nursing qualifications can transfer their course to be completed at a Care UK home while working alongside nurses in the home, as opposed to taking the entire

course from university.

This allows soon-to-be nurses to gain personal experience in a care home setting whilst they are working towards their qualification, giving them a head start in their nursing careers.

In addition to this, the academy’s preceptorship programme has received national attention from the NHS. The programme provides valuable to support to new colleagues in their first year of nursing. They work alongside a nurse practice supervisor, gaining experience and evidencing their learning.

Whether they are a newly qualified nurse or are joining Care UK from overseas as part of the Observed Structured Clinical Examination process, this crucial support allows them to find their feet in healthcare.

Andreea added: “I have loved how unique and diverse the training has been and have especially enjoyed the Namaste training. It shows that nursing isn’t just medical, and that relaxation can help improve wellbeing too. The training has been excellent and has kept up with the forever changing ways of caring – with the refresher sessions making sure you stay up to date.

“My last reflective discussion covered everything from wounds to choking. As this is covered in one session, you are able to reflect and learn so much – particularly when you are in a supportive group with other nurses. You can speak about your different stories and share experiences to ensure we are working to provide the best possible care for residents.”

As more nurses graduate from the programme, the Seacole Academy will continue to grow and develop.

Charity walk raises thousands

RESIDENTS at a Lowestoft care home have raised £2,776 in memory of a carer by walking hundreds of miles in one month.

Following the death of Carl Andrews, tenants of Dell View pledged to raise £1,000 in his memory.

But after a huge outpouring of support they more than doubled their fundraising target.

The challenge saw residents and staff walk the equivalent distance from Lowestoft to Leeds, honouring Carl’s passion for Emmerdale.

Carl, a carer at Dell View for nine years, passed away in July after a battle with Sarcoma cancer.

The funds raised will be used to support the hospital team at Beccles and District Memorial Hospital that cared for Carl, and to create a memorial garden at Dell View, featuring a tree, a bench and a barbecue in his

memory — reflecting his love of outdoor cooking and the joy he brought through hosting barbecues for the residents.

Joy Henshaw, regional director of Wellbeing Care, said: “The walk was an extraordinary effort by our tenants and staff, bringing

the community together in memory of Carl.

“His kindness and unwavering dedication continue to live on in all of us. Carl was not only a carer but a cherished friend who made a lasting impact on those around him.

“This walk has raised essential funds for the hospital, which provided exceptional care in Carl’s final days.

“At the same time, the memorial garden will provide a serene space for our residents to reflect and remember Carl, with a barbecue area to commemorate one of his favourite pastimes.

“The success of this event shows just how loved Carl was by all who knew him.”

The team at Dell View are now looking forward to creating the garden as a peaceful space for residents to relax, enjoy the outdoors and celebrate Carl’s legacy.

‘Epic’ swims raise more than £1,000 for charity

A RETIRED policewoman has been talking about her recent charity swims that have raised more than £1,000 for the Stillbirth and Neonatal Death Charity.

Beverley Sterry, who now works as a wellbeing and activities coordinator at HC-One’s Bluebell View care home in Oswestry, took part in ‘Chillswim 2024’ at Lake Coniston in the Lake District in June.

After completing the end-toend 5.25-mile distance, she began preparing for her second challenge, swimming the length of Rutland Water which she did in August.

Beverley also loves to knit and crochet and has knitted scores of items this year to sell, with all proceeds going to Sands.

The swim across Lake Coniston was particularly arduous, especially around the halfway point when waves lashed over her head and a headwind was thwarting her progress to swim forwards.

Beverley said: “Lake Coniston was epic, and the hardest challenge that I have ever taken on in terms of physical exercise.

“But the thought of that finish line and the cause I was swimming for spurred me on when I felt like giving up.”

She took up swimming as an adult after sustaining a back injury in police service and is now a regular swimmer at her local pool, usually swimming between half and one mile per session. Her back injury is alleviated by regular swimming, and the exercise benefits both her physical and mental wellbeing.

Advertiser’s

Residents take to the water for trip

RESIDENTS of Old Raven House Care Home in Basingstoke enjoyed a much-anticipated canal boat trip with a scenic journey from Odiham to Winchfield.

The outing marked the second in a series of planned boat trips this year, quickly becoming a highlight for those living at the home.

The trip included a stop at Winchfield for a peaceful picnic before the group returned to Odiham, savouring every moment of the tranquil experience.

Home manager Anne Turner expressed her gratitude for the

announcement

Accessible Boating team, who played a pivotal role in the day’s success.

She said: “These boat trips are incredibly popular with our residents, offering them a unique way to enjoy the outdoors and connect with nature.

“The Accessible Boating team’s support and dedication make these experiences possible. The team always goes above and beyond to ensure our residents are comfortable and safe, and we’re grateful for their continued help to make memorable trips a reality.”

Future proofing the care environment with Legrand Care’s Smart Messaging solutions

COMMUNICATION remains key in the fast-evolving world of healthcare.

In an era of smart messaging and wireless technology, Legrand Care has been at the forefront of transforming the care sector with technological innovation for more than four decades and continues to offer sector-leading solutions, focused on greater efficiency, flexibility and future proofing.

Our suite of smart and connected products supports care workers in demanding environments requiring the highest standards.

Legrand Care puts residents and patients first by supporting their carers with the tools to transform lives and provide next level care.

Here’s how Legrand Care’s Smart Messaging Solution has revolutionised care home operations by providing an integrated nurse call reporting dashboard. Harnessing cloud technology for enhanced efficiency, the solution enhances operations by delivering nurse call

alerts directly to mobile devices. It enables comprehensive data analysis across an entire estate of nurse call systems, regardless of geographical location.

The cloud software enables seamless remote and automated data reporting, to review performance and efficiency metrics.

Your team remains connected, focused and increasingly effective.

Are your care staff regularly on the move? Legrand Care’s Smart Messaging Solution —

built around a cloud-powered App that can be linked to Care Planning software — delivers calls directly to smart devices without disrupting resident or patient care. Rapid response times improve, resources are redirected with greater efficiency and teams stay connected.

Legrand Care’s industry-leading Smart Messaging Solution — like all of our Nurse Call solutions — is designed to be future-proof, offering a powerful combination of efficiency, safety, and adaptability and meeting the Health Technical

Memorandum (HTM 08-03) standards.

This ensures that healthcare providers can stay ahead of the curve, adapting to changing regulations and technological advancements with improved experience, quicker response times and efficient resource allocation — boosting CQC ratings. Our Touchsafe Pro wireless Nurse Call system is another tried and tested example of technology and productivity creating truly connected care home environments.

If you are looking for a quick set-up, reduced installation costs, efficient performance and a dependable connection, then our Touchsafe Pro is the solution you require. It minimises disruption, maximises efficiency and ensures your team is in the right place at the right time — every time.

Utilising cloud-based insights and wireless technology, Legrand Care Nurse Call solutions enhance communication along with offering care facilities the required tools to provide the highest quality of care possible.

Visit www.legrand.com/legrandcare/ or call 01670 352371

It’s time for a new way of tackling public service pressures in Essex

By Councillor Beverley Egan

IT IS no secret that health and social care services are under immense pressure.

Increasing numbers and complexity of need, particularly since the pandemic, is one of the main drivers of demand across Essex and the whole country, with these pressures set to keep on rising.

Despite the fact nearly 50 per cent of Essex County Council’s budget is invested in care services, we struggle to meet all the needs of our residents all the time in the way we and they would like.

Across the public service landscape more widely, we see organisations struggling to keep up with increasing demands placed on them.

It is clearly time to find new and different ways of doing things. We want the most vulnerable in our society, and their families, to receive the care and support they deserve from all our public services.

We want our frontline staff, in whatever organisations they work

in, to feel they can give their best to the people who need it every day.

It was therefore my privilege to chair the first meeting of the Caring Communities Commission. This is a powerful group of diverse organisations representing the NHS, voluntary sector, political groups and healthcare providers, determined to change the status quo for public services. In its first year, the commission

will be listening to communities to understand their health and social care concerns using face-to-face meetings and online forums.

This includes meetings with healthcare providers, frontline staff and service users across Essex.

The commission will explore local and community-based solutions focused on the whole system, in particular by looking at early intervention and prevention.

All the commissioners bring knowledge and experience, but most importantly passion and commitment, to help us answer the big question – how can we make sure everyone receives the support they need throughout their lives?

We will explore how best to foster resilient communities, including where existing assets can be amplified and how connections can be strengthened.

We will then produce a report in March 2025 setting out our initial findings.

This report will not only drive real change in outcomes across Essex – we also hope it will influence government in driving

national change.

I have spent the whole of my career in the voluntary and public sector, most recently as Cabinet Member for Children’s Services and Early Years at Essex County Council.

As a result, I am particularly keen to engage with people who use our services and have real experience of the challenges we are trying to address.

I have seen first-hand, through my work with children in care, that the people with the deepest understanding of public services are those who must make sense of them for their wellbeing and their families’ wellbeing.

The Caring Communities Commission looks forward to learning as much as possible over the next few months as we work towards real change.

You can stay up to date on our progress and meet the commissioners at www.essex. gov.uk/adult-social-care-andhealth/essex-caring-communitiescommission n Councillor Beverley Egan is the chair of the Caring Communities Commission.

Residents donate handmade blankets to neonatal unit

RESIDENTS from Rivendell View’s Knit and Natter Club donated handmade blankets to the neonatal unit at Nottingham City Hospital.

The residents chose the project because the cause was close to their hearts, and stated how much they wished neonatal services had been available at the time they had their own children.

85-year-old resident Sylvia Parker took the lead on this project, and along with a team of her friends at Rivendell View, the team knitted eight blankets over three months.

Sylvia and lifestyle manager Jody

Gore hand delivered the blankets to the hospital where they could be given to families with children on the unit.

Jody said: “It’s been great working with our Knit and Natter Club on this project; it really gave the residents a sense of community and belonging because they felt they were making a difference, which is so important.

“They can’t wait to make their next donation.”

Paul Farmer, a nurse on the neonatal unit, gratefully thanked Sylvia for the donation and stressed how often they’re in need of blankets.

D-Day quilts gifted to veterans at care home

VETERANS living at a Barnsley care home received surprise gifts at their end of summer fayre –thanking them for their service and marking the 80th anniversary of the D-Day landings.

Handmade patchwork quilts depicting Second World War fighter planes, medals, poppies, and soldiers have been donated to former service men and women living at Deangate in Mapplewell.

The quilts were made by fabrics retailer Happy Hare in Chapeltown, Sheffield, as part of their “Quilts for the Longest Day” initiative.

The family run business launched the project on June 6, the 80th anniversary of the Normandy landings, and has since produced more than 100 single-bed sized patchwork quilts to donate to veterans.

Rachael Addy, activities coordinator at Deangate, said:

“We were so surprised that they were going to gift all our surviving veterans with a quilt of their

choice.

“This was so touching for everyone to experience.

“I offered to sell some of their gifts within the home and they are

selling well. The money we take I will be giving it back to them to enable them to continue making their fabulous quilts.

“If anyone would like to buy anything they can visit our Facebook page or they can pop into the home to purchase.”

Despite the weather, the summer fayre was a hit among residents, staff, and visitors, with other stalls selling homemade wares and crafts, wax melts and fragrances, as well as live entertainment, a raffle and tombola.

The care home’s café, The Cakery, sold homemade sausage rolls, cakes and buns, as well as hot drinks, on the day. Proceeds from the event went to the residents’ fund, which goes towards activities and outings for those living at Deangate.

Councillor Beverley Egan

Build underway at Herne Bay care home

BUILD is now underway on a new, state-of-the-art £22.38m care facility in Herne Bay, with practical completion confirmed for August 2025.

The 67-bed care home, which will be known as Herne Bay Manor, is located on a derelict site that was formerly a Christian holiday camp.

At the start of the year New Care commenced remediation works, including the demolition of much of the site. Part of the existing building has been retained, with the façade still in situ, carefully supported while the foundations for the care home have been put in place.

Over the course of the last few weeks work has gathered pace and construction of the care facility has now started with the installation of the steelwork and

metal frame underway.

Dawn Collett, commissioning director at New Care, said:

“Extensive remediation works were required, so it is great that

these are now complete and that build of Herne Bay Manor is now underway.

“It won’t be long before the brickwork starts, and we see the

shell of the building above the hoarding.

“With it being our first care facility in the region, we are looking forward to introducing our care services to Herne Bay next year.”

Residential, dementia and 24hour nursing care services will be offered, with residents receiving individual person-centred are enhanced with a programme of daily activities from a permanent and professional team.

Herne Bay Manor will feature 67 fully furnished private bedrooms, each with their own private wet room, several communal lounges and dining rooms, along with a nail bar and hairdresser.

There will also be landscaped grounds with secure gardens and outdoor spaces for residents to enjoy.

and been acquired by a Derbyshire

Homecare firm unveils two new franchises

SureCare has launched two new franchises in its 30th anniversary year.

Faisal Saleem has set up SureCare Morecambe and Onyeka Offor has launched SureCare Southport, offering a full range of regulated and nonregulated care services to local people.

Both franchises have recently secured their registrations with the Care Quality Commission.

Before deciding to set up a homecare business, Faisal worked in management roles in the agricultural sector.

He was motivated to move into the care sector after losing both of his parents to Covid-19 within 10 days of each other.

Faisal said: “What happened during the pandemic to me and to many other people was life changing. It made me want to set up my own business in the homecare sector and provide vital services to people living in the community.

“While I had plenty of experience managing teams and problem solving, I didn’t have a background in the homecare sector.

“Becoming part of the SureCare family meant that I had an

established brand behind me and all the support that I needed to get going including with the process of gaining our Care Quality Commission registration.

“Now that we have the registration, we can provide people locally with a full range of homecare services.

“I have lived in Morecambe for the last seven years and there is a great sense of community in the town as well as a need for compassionate, high quality person-centred care.”

Faisal has appointed

Nicky Ghuman as SureCare Morecambe’s registered manager.

Before deciding to set up a home care business, Onyeka worked in the NHS for several years and as a fire engineer. He was keen to establish his own business and chose the homecare sector because he wanted to make a real difference to people’s lives.

Onyeka said: “I am passionate about providing people in the Southport community with the best possible homecare services.

“While I have experience

working in the NHS, I didn’t have a background in the home care sector or running my own business.

“I did a lot of research into setting up a business in this sector and SureCare stood out as the ideal partner. I liked the fact that they are a family business and have been going for 30 years this year.

“Becoming a SureCare franchisee meant that I had an established brand behind me and all the support that I needed to get going including with the process of gaining our Care Quality Commission registration.

“Now that we have the registration, we can provide people locally with a full range of homecare services. I’m also looking to recruit the right people to work as care workers, people who are as passionate as I am about the need to deliver compassionate, high quality person-centred care.

“I want to make a real difference to the lives of people living in the Southport community.”

Onyeka is supported by SureCare Southport’s registered manager Darren Ritson. Darren has worked in the care sector for 35 years.

Operator acquires former Deer Park Care Home

THE former Deer Park Care Home in Holsworthy, which ceased trading at the end of March, has been acquired by specialist dementia care providers Camelot Care.

The purpose-built home stands in private grounds of approximately 1.8 acres, including gardens and generous parking.

A spokesperson for Camelot Care said: “We are excited to add this sizeable home to our portfolio and look forward to providing a new home with high quality dementia care for the residents of Holsworthy and district.

“We anticipate providing accommodation for just over 50 residents, each in individual bedrooms with their own wet-room.

“Plans are subject to approval by CQC, so more detail will be supplied once this has been granted.”

Camelot Care has been providing residential dementia care since 2002 and currently runs four other homes in the South West: Butterfly Lodge in Plymouth; Camelot House and Lodge in Wellington; Avalon Nursing Home in Bridgwater and Chestnut Lodge in Yeovil.

Group highlights sustainability efforts and sets ambitious goals for a greener future

A FAMILY-run care home group has revealed its sustainability goals and green initiatives for the future – highlighting its dedication to making a positive impact on the environment and the communities it serves.

Nellsar Care Homes, which operates 13 homes across Kent, Surrey and Essex, integrated sustainability into its core values at the end of last year, targeting environmental responsibility, social sustainability and operational efficiency – with its successful efforts seeing the group reach some key milestones in the first half of 2024.

However, the operator’s commitment doesn’t stop there.

Before the end of the year the operator aims to launch

sustainability training for its teams and publish a dedicated sustainability page on its website.

The group will also launch interdepartmental ‘Gloves Off’ and ‘Switch Off’ campaigns, and ‘Green Day’ events across the group.

Each home will be responsible for identifying and appointing a ‘Green Champion’ to advocate for environmental responsibility, while sustainability will be included as a permanent topic in team meetings.

Managing director Martin Barrett said: “It’s about ensuring that the care we provide today doesn’t compromise the world we leave behind for future generations.

“Our efforts are not unilateral, but bring together our teams,

residents, families, suppliers and the communities our care homes belong to.

“We are not only focused on the immediate steps, but are also invested in long-term strategies that will continue to benefit our residents, communities, and the environment for many years to come.”

Nellsar’s one-year goals include the completion of the Hengist Field solar panels pilot project, which has officially begun and will inform the group of how to move forward with its sister homes.

The provider will also continue the implementation of any remaining digital system modules, including e-MAR, to improve medication management and reduce waste, as well as

expanding the homes’ vegetable gardens to promote more sustainable food practices.

Longer term goals that the group want to achieve before the end of the decade include reaching a 100 per cent paperless operation and increasing the use of green energy to work towards becoming carbon neutral and supporting the Government’s net zero target for 2050.

Nellsar will also publish annual sustainability reports to track progress and share achievements.

By implementing all these initiatives, the group hopes to obtain certification for its sustainability practices and to be recognised on a local and national level.

Faisal Saleem of SureCare Morecambe.

Onyeka Offor of SureCare Southport

South Oxhey home nears completion

STUNNING views from the top of Hertfordshire County Council’s newest care home were captured at a topping out ceremony.

The development, built on the site of the former Little Furze primary school site in South Oxhey, is a key part of the council’s substantial investment in delivering high quality, innovative adult care in the county.

The topping out ceremony marks the completion of the roof of the home, which is due to open to residents next Spring.

Attendees at the event included representatives from the county council, the main contractor – Kori Construction and local councillors.

They got a unique bird’s-eye view of the backdrop the care home residents will enjoy and saw how seamlessly the building fits in with its surroundings.

Furzewood Lodge will include 75 bedrooms, with integrated assistive technology to enable greater independence.

Residents will have direct access to garden space from every floor, along with external courtyards, communal spaces and a café to encourage social interaction.

Tony Kingsbury, executive member, adult care, health and wellbeing at Hertfordshire County Council, said:“This new home will

enable us to provide nursing and dementia care to people with high frailty in their own community.

This new development, along with a proposed new day service and extra care housing locally, demonstrates how we’re investing here and making sure older people can access the support they need to remain connected within their local community, and live as independently as possible.

“Our approach to sustainable development in South Oxhey, working closely with Three Rivers District Council, is not only helping us to meet rising demand in adult care, but it’s also helping us to provide employment opportunities for local people.

“We’re committed to working with partners to create welldesigned communities with a good balance of jobs, homes, services and amenities and this new care home is a shining example of what can be done when partners work together.”

The multi-million pound, three-

Provider expands after being awarded contract

THREE Bristol based extra care services will now have their care delivered by Radis Community Care after the business was awarded an expansive new contract.

The Knowle Complex is made up of Southlands and Anchor House and has 53 studio, one and two bedroom apartments. Both services are owned and have been managed by The Guinness Partnership for many years and have been recently refurbished. The Guinness Partnership is also the housing provider of Avon-based, Lincoln Gardens which has 55 one and two bedroom apartments, also recently refurbished.

Emily Thomas, regional manager at Radis Community Care said: “We’re delighted to have won the contract of providing care to three extra care services in Bristol.

“As always, we’re keen to continue offering our services across England and Wales and this is yet another way to ensure we can help as many people as possible to live independently, with care that is entirely tailored and bespoke to suit them and their needs.”

Radis’ extra care services offer residents on-site, flexible, 24/7 care with professional care

workers as well as management staff. The three extra care services have a plethora of amenities and facilities on site, including a lounge, dining room, garden as well as the Knowle Complex offering a restaurant, hobby room and salon.

Radis will provide regular social activities, including bingo, card games, fish and chip suppers as well as care workers taking residents on day trips.

Radis will also have a nominated wellbeing support worker on site, these extra care services enable residents to live independently in their homes in a way that best meets their needs. The Guinness Partnership operates across England, providing people with affordable housing options.

Director of independent living

Lynn Lewis added: “Guinness continues to deliver specialist housing services in Bristol, and our teams are looking forward to working alongside Radis Community Care to deliver the very best care and housing services for our extra care residents in Bristol.

“Radis will complement our established specialist housing team and together we will deliver the best possible service to our residents.”

storey care home has been designed by RDT Architects, with sustainability at its heart. It is set to achieve a high standard of environment accreditation (BREEAM ‘very good’), will be powered solely by electricity and will have extensive solar panels installed on the roof.

Kori Construction is also on course to deliver around £4.5m of economic and social value as part of the project, including the creation of four new jobs, delivering 59 hours of employability support to young people, providing 23 weeks of experience for apprentices, implementing a green travel plan that has saved nearly 33,000 miles in car journeys, and reusing nearly 16,000 tonnes of materials on site, resulting in 98 per cent of waste being diverted from landfill.

On top of this, the business has provided a further £2,500 to support projects that aim to address one or more of the following locally:

n Tackle disadvantage or social exclusion.

n Enhance and promote the wellbeing of local people.

n Reduce local crime.

n Increase biodiversity and wildlife in the community.

n Take action to tackle climate change..

Elaine Kendall, head of sustainability and communications at Kori Construction, said reaching the topping out ceremony was a source of pride for the company.

She added: “We’re very proud of this development because not only will it provide fantastic later life care in a relaxed and tranquil setting for residents, it has also enabled us to make a real difference in some of the communities surrounding the scheme.

“As a business, Kori Construction truly believes projects of this nature can be a force for good, not just for the end users, but on a far wider scale.

“We bring this approach to all the developments we’re involved in and South Oxhey is certainly no exception. Reaching the topping out ceremony is a fantastic milestone in the build process, and we’re delighted to see the development move closer towards completion.”

Home unveils specialist dementia community

A SPECIALIST dementia community has opened at Langfield Care Home in Middleton, Greater Manchester.

The Orchard Care Homes operated facility already provided residential dementia care, but has now introduced a ‘Reconnect Community.’

It was officially opened by the Mayor of Rochdale, Councillor Shakil Ahmed.

These innovative communities adopt a person-centric approach to dementia care in a therapeutic environment, aiming to understand why people exhibit the behaviours they do and adapt support to reduce distress on an individual basis.

Langfield Care Home will be able to provide the local community with a more holistic solution for people living

with dementia, introducing environmental and care approach changes to foster positive outcomes.

Orchard’s Reconnect model succeeds by offering genuine inclusion.

To reflect a homely atmosphere and promote choice of activity, Langfield Care Home has adapted its environments to include areas found in a typical family home, including kitchens, laundry rooms, garden rooms and a games room.

Residents can choose to use these spaces as they would in their own home, and family members are encouraged to be as involved as they would like to further feelings of identity and ownership.

To make this kind of living possible, the home has an increased staff ratio.

Another Care Home Sold by Montane Care

Montane Care, a specialist business property adviser, is pleased to announce the successful sale of Green Gables Care Home, located in Congleton, Cheshire. Acting on behalf of an undisclosed client, Montane Care expertly handled the transaction, ensuring that the entire process was smooth and efficient for all parties involved.

Green Gables Care Home, once a well-regarded residential facility, provided accommodation for up to 24 residents, with 17 of its rooms offering en-suite facilities. Known for its high standards of care, the care home had built a strong reputation, making it a highly attractive opportunity for prospective buyers in the competitive care home market. The facility’s layout and features made it a prime investment for operators looking to expand their portfolio in the care home sector. One of the most notable aspects of this sale was the speed with which an acceptable offer was secured. Within just 24 hours of launching a bespoke marketing

campaign, Montane Care received an offer that met the client’s price expectations and their desired time frame. This swift outcome demonstrates Montane Care’s exceptional ability to identify and connect sellers with motivated and well-funded buyers. By targeting existing operators with proven financial backing, Montane Care ensures that transactions move forward seamlessly and that sellers are paired with reliable purchasers. Darren Edwards of Montane Care, commented on the sale’s success: “It was a pleasure to achieve such a quick sale by selecting existing operators with proven funding. The demand for care homes remains strong, and our ability to act swiftly and target the right buyers is what sets us apart. Montane Care has expert local and national coverage, and we continue to receive interest

from disappointed buyers who are still seeking to acquire similar businesses.”

If you are considering selling your care home or would like to explore its current market value, Montane Care offers confidential consultations.

Contact Darren Edwards directly at 07855 361960 to discuss your options and learn how Montane Care can assist with your next steps.

Why upgrading laundry equipment before winter makes sense

WITH THE cold, wet seasons fast approaching, many businesses in the care and hospitality sectors are preparing for increased laundry demands.

From care homes to hotels, the need for reliable, energy-efficient laundry equipment becomes critical during this time.

If you’ve noticed your laundry machines are struggling—frequent breakdowns, rising energy bills, or an inability to handle the workload—it might be time to consider an upgrade.

Keeping aging equipment running can be costly in both time and money. What starts as small inefficiencies can turn into larger disruptions when business is at its busiest.

Did you know that older laundry machines can use up to 50 per cent more energy than modern, energy-efficient models? This can significantly impact your business’s bottom line.

According to the Carbon Trust, commercial dryers can be one of the most energy-intensive appliances, contributing between 10 and 15 per cent of a facility’s

overall energy use.

Upgrading to energy-efficient equipment can lead to savings of up to 30 per cent on energy costs annually.

For businesses handling large volumes of laundry, this reduction in energy consumption can translate into thousands of pounds saved each year.

Space is another concern for many businesses. Newer machines are increasingly designed with this in mind.

For instance, stackable dryers can double drying capacity without requiring extra room, ideal for businesses with high laundry demands but limited space to expand.

Winter months often bring higher demands on laundry facilities, especially in care homes and hotels.

Studies show businesses can lose up to 20 per cent of operational efficiency due to equipment breakdowns and repairs.

For those relying on fast turnaround times for linens, towels, and uniforms, equipment

failure can lead to backlogs and delays, impacting service quality. Modern, reliable machines are designed to last longer and require less maintenance, which means fewer costly repairs and more uptime.

Upgrading can help ensure smooth operations during the busiest months.

It’s not just about the equipment itself; working with a trusted provider can make the transition to newer models seamless. Studies suggest businesses collaborating with experienced suppliers during upgrades achieve approximately 20 per cent better performance from their equipment, making it a smart investment in time and operational efficiency.

With the demands of the season looming, now is the perfect time to explore how upgrading your laundry equipment can streamline your business and reduce costs. Call Faye on 01773 864770 or email fmarland@solenis.com to discuss how we can help you upgrade your equipment and streamline your operations.

Home receives glowing inspectorate report

THE Park Residential and Nursing Home in Chaddesden is celebrating following an impressive report by the Care Quality Commission.

The care home, which is run by not-for-profit provider Sanctuary Care, was graded as ‘good’ across five quality indicators.

Home manager Juliet Gardner said: “We are delighted to be recognised for the inclusive and welcoming community that we nurture within the home.

“This rating is a true testament to the team’s commitment to not only maintaining the

highest standards of care, but also to making each resident’s experience as positive as possible through building strong and caring relationships.

“Through various enriching experiences, we ensure that we

create a sense of continuity and belonging.”

The CQC praised the home for creating a safe, comfortable atmosphere, highlighting that people felt they could “approach staff for help and that staff were friendly”.

Furthermore, the home’s carers were commended; “they do anything for the [residents]” and were noted as being “nice and polite”.

The home was also praised as it had “taken steps to ensure a welcoming, diverse and inclusive community at the home.”

Amongst the standout features observed in the inspection were the positive interactions between staff and residents. Inspectors noted the “banter and humour” shared among them, which residents participated in joyfully. Detailed, personalised plans were another highlight, as staff took the time to understand and cater to each resident’s preferences.

The quality of care was also commended by the inspectors, highlighting that “staff knew what good person-centred care looked like and showed a commitment to providing this.”

Gompels drops prices on essential products

AT Gompels we are committed to supporting your business with quality products at even better prices.

This November, we’re excited to announce that we’re dropping prices on 372 items, including gloves, paper towels, and a wide variety of other essential supplies. It’s our way of helping you save more while maintaining the standards you rely on.

In today’s fast-paced world, efficiency and reliability are key when it comes to sourcing essential supplies for your business.

Gompels prides itself on being the trusted supplier to thousands of UK care homes, ensuring your operations run smoothly with minimal disruption.

Whether you need PPE supplies, janitorial products, or bedding and towels, Gompels offers a comprehensive range of over 3,800 high-quality products, all at competitive prices. What sets us apart is our commitment to providing nextday delivery on 98 per cent of our stock, ensuring that you never

run out of crucial items when you need them most.

We understand the importance of flexibility, which is why we offer an easy price comparison service to help you identify costsaving opportunities across your essential supplies.

Our expert team is always on hand to provide personalised

support, helping you navigate our extensive product range with ease.

From paper hygiene products to first aid kits, towels, bedding, and much more, Gompels has everything your care home or business needs to operate efficiently. Ordering is simple— just visit our website at Gompels. co.uk or contact us via email or phone for assistance.

Let Gompels help you reduce costs without compromising on quality. Trust us to keep your business running smoothly, so you can focus on what really matters—delivering exceptional care and service to those who need it.

Forbes Professional’s Service Contracts

Ensure Compliance and Efficiency.

At Forbes Professional, our clients span across hospitals, care homes, hotels, universities, schools, veterinary clinics, launderettes, farms, leisure centres, spas and beauty salons. We understand each sector’s unique demands and offer a complete solution tailored to the industry’s needs as well as the client’s specific requirements. Not only do we provide options to rent or purchase commercial laundry and dishwashing machines, but we also offer comprehensive service and maintenance contracts for in-situ machines to ensure uninterrupted service and full compliance with industry standards.

Our rental options allow clients to access premium commercial laundry and dishwashing machines without the burden of large upfront costs and with inclusive reactive and preventative maintenance. Appliance breakdowns can cause significant disruptions, with potentially far reaching consequences in terms of operational efficiency if there is no reliable service partnership in

place. However, for the duration of their rental agreement, our clients have the peace of mind afforded by our award-winning support, with no unexpected repair or replacement bills. Forbes doesn’t only offer service solutions for commercial appliance purchase or rental. By also offering clients the option of service and maintenance contracts for in-situ machines we offer an alternative solution for minimising any machine downtime. By taking out a service contract upon existing

machines, clients gain access to our nationwide team of inhouse engineers. Our localised responses enable same- or next-day callouts to appliance breakdowns for clients across the country. Our service contracts can include crucial preventive measures such as annual gas safety checks and duct cleaning. These services ensure that machines are operating safely and efficiently, helping clients meet their compliance requirements, including Regulation 35 of the Gas Safety Regulations 1998.

Preventive care and safety checks are key to ensuring full compliance with health and safety regulations as well as extending the lifespan of your appliances. Forbes’ comprehensive servicing ensures that machines remain efficient; avoiding costly repairs whilst reducing operational costs and environmental impact.

Forbes Professional offers flexibility when it comes to procuring and maintaining essential equipment; whether clients opt for rental, outright purchase, managed services or simply maintenance support.

We are proud to service Miele, IPSO, Heubsch, Primus, Girbau and Speedqueen appliances and our nationwide network of engineers provides expert advice and a swift support whenever it’s needed. Whether it’s an emergency repair or routine maintenance, Forbes can ensure that your laundry and dishwashing equipment remains fully operational and compliant. Call 0345 070 2335, email info@forbes-professional.co.uk or visit forbespro.co.uk

Eliminating time theft with Fusion technology

TIME theft, where employees are paid for time they did not work, can be a significant drain on resources.

Having time and attendance software in place can eliminate this issue by providing accurate and tamper-proof records of employee attendance.

This ensures that care homes only pay for the hours worked, reducing payroll costs and improving financial accountability. Accurate tracking of employee hours helps to minimise overtime costs by ensuring that staff work within their scheduled hours.

When overtime is necessary, automated systems can alert management, allowing them to make informed decisions about staffing levels and avoid unnecessary expenses.

By analysing data on staff

attendance and productivity, management can identify patterns and trends that indicate how resources are being utilised.

This information can be used to optimise workforce deployment, ensuring that staff are allocated where they are needed most and that care home operations run smoothly.

Adequate staffing levels ensure that residents receive consistent and reliable care.

Automated scheduling systems help to avoid gaps in coverage, ensuring that there is always a sufficient number of staff on hand to meet residents’ needs.

This consistency is crucial for maintaining the trust and confidence of residents and their families. The implementation of time and attendance and staffing software in care homes is not just

about streamlining administrative tasks; it’s about creating a more efficient, compliant, and compassionate care environment.

By leveraging technology, care homes can ensure that they are providing the highest standard of care while also fostering a positive and productive workplace for their staff.

In an industry where the wellbeing of residents and employees is paramount, the benefits of such software are indispensable.

As the elder care industry continues to evolve, the adoption of time and attendance and staffing software will become increasingly important.

Care homes that embrace this technology will be better equipped to meet the challenges of the future, ensuring that they can continue to provide

the highest standard of care to their residents. Whether through improved efficiency, enhanced compliance, or increased employee satisfaction, the benefits of time and attendance and staffing software are clear. By investing in this technology, care homes can create a better future for both their residents and their staff.

Fusion Care Management Software provides an end-to-end solution with our suite of product modules.

Choose technology that integrates essential functions. That way you’ll have one or fewer providers for your care home technology and there’s a far better chance of maintaining data integrity.

Email info@fusioncare.co.uk or visit www.fusioncare.co.uk

Your wireless nurse call system experts

MEDICARE Systems are experts in manufacturing and installing wireless nurse call systems. Nurse call systems are an essential part of worldwide healthcare. They provide a way for patients to communicate with staff and for staff to be alerted to patient needs.

Our systems and equipment can be found in nursing homes, hospitals, hospices and clinics worldwide.

Medicare Systems offers a professional service from initial consultation to the installation

and commissioning of the nurse call system recommended to the client.

The HTM6500, Medicare’s latest range of wireless nurse call products, has been designed with aesthetics in mind.

While easy to use and highly durable, separate systems are designed to meet the varying requirements of both the private and the public sectors. With the flexibility to cater to unlimited call points, the HTM6500 system incorporates the best in wireless radio

technology. It remains the most user-friendly radio nurse call system to use and maintain.

The HTM6500iBiR system is a nurse call system that provides specific data to meet CQC standards. It allows care monitoring while providing an alarm system to raise the alarm for help and assistance when required. The HTM6500iBiR system offers versatility and many other options.

The system benefits from being addressable; it not only records

response times, but it can also record the staff member who has attended to help and provide care or assistance.

Whatever your requirements, from the smallest to the largest site-wide networked systems, Medicare can tailor to suit your individual needs and budget.

After installation, you will have the reassurance of the Medicare service support team, which is available 24 hours a day, 365 days a year.

Please call our free phone number 0800 849 5123 for more information.

OLD PROBLEMATIC DRYERS?

Your opportunity to replace your old dryer before the wet and cold seasons set in!

Upgrade Now with energy-efficient solutions.

Is your laundry equipment struggling with constant breakdowns?

Uneconomical to run? Suffering with backlogs?

NOW IS THE TIME TO ACT!

Prepare for the WET and COLD seasons with our top-performing costeffective Danube 14KG and LG 10KG & 15KG dryers – designed to keep your operations running smoothly, no matter what the demand.

Why upgrade today?

• Reliability: Say goodbye to breakdowns and costly repairs.

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• Advanced Sensors: Ensure optimal drying performance with modern safety and efficiency features, saving your business ££££.

• Perfect for Care & Hospitality Sectors: Handle high volumes of laundry effortlessly, even in the busiest seasons.

Maximize your space with LG dryers!

If space is a challenge, the LG 10KG and 15KG dryers can be stacked!

That means you can fit two 10KG or 15KG dryers in the space normally occupied by one, giving you up to 20KG or 30KG more drying capacity - perfect for high-demand operations without needing extra room.

Don’t let old, inefficient equipment hold you back.

Stay ahead of the curve and prepare for the wet colder months with energyefficient, reliable dryers, the savings you will make will pay for your new dryer.

LG 15kg Titan washer and stacked dryer with choice of electric or gas dryer