Caring UK October 2016

October 2016

no.242 • £4.75 incorporating The Number One magazine for the care sector

Elderly paying price for cuts to social care

By Dominic Musgrave

THE care and support older people receive increasingly depends on where they live and how much money they have rather than their needs, according to a new report by The King’s Fund and the Nuffield Trust.

Six consecutive years of cuts to local authority budgets, rising demand for services and shortages of staff have left the social care system increasingly unable to meet the needs of the older people who depend on it.

The report finds that this is placing an unacceptable burden on unpaid carers and is leaving rising numbers of older people who have difficulty with the basic activities of daily living – such as washing, dressing and getting out of bed – without any support at all.

The report highlights evidence that reductions in fees paid by local authorities and other cost pressures such as the National Living Wage are squeezing the incomes of residential and home care providers.

It warns that an increasing number are likely to leave the market or go out of business as a result, potentially leaving older people without the care they depend on.

The squeeze on the budgets of

care providers is also prompting some providers in affluent areas to step back from providing care for people funded by local authorities, leaving those who depend on council funding reliant on an increasingly threadbare safety net.

At the same time, more people are having to pay for their own care as a result of cuts to local authority services.

NCA chairman, Nadra Ahmed OBE, believes that in addition to the financial dilemma this is a potentially crippling issue for social care where the need for registered managers, qualified nurses and auxiliary workforce is one of its biggest challenges.

She added: “Provider confidence in their ability to deliver quality care services to some of the most vulnerable people in our society, people with ever increasing and complex health and social care needs is being undermined.

“We are fearful that one of the greatest unintended consequences of national and local government policy relating to social care will create a two-tier care system.

“Providers are beginning to recognise that to maintain standards they will need to explore the option of having exclusively privately funded clients, which would leave a huge gap for commissioners to grapple with.”

Residents tuned into DJs after studio tour

An 89-year-old resident at Hanover Gardens in Nailsworth has received a long-awaited service medal at a ceremony at the Russian Embassy in London. Ken Robinson was presented with the Medal of Ushakov in recognition of the role he played in the treacherous Artic Convoys which ferried vital arms and supplies to Britain’s Soviet allies during the Second World War. The convoys were described by Sir Winston Churchill as the “worst journey in the world”. Ken said: “I was delighted to receive the medal after all this time and it was lovely to go to the Russian Embassy with my daughter Veronica, son in law Hugh and grandson Oliver.”

RESIDENTS from a Lymington care home turned DJs for the day when they visited New Forest Hospital Radio.

The party from Colten Care’s Belmore Lodge had the chance to introduce tunes for the next broadcast of their own monthly request show recorded by the station. The tour of the studio, at Lymington Hospital, also gave the visitors a hands-on look at the technology that goes into producing a programme.

The group was accompanied activities organiser Jackie Fergusson, who said: “Everyone thoroughly enjoyed the visit and we learned a great deal about how our programme is made.”

Since last year, bespoke onehour monthly request shows specially produced for residents of four Colten Care New Forest homes have been broadcast under a partnership with the station. As well as Belmore Lodge, they are Court Lodge in Lymington, Woodpeckers in Brockenhurst and Kingfishers in New Milton. Plans to extend the service to Linden House in Lymington are also under way.

Dedications are left at each home and gathered by the station’s volunteer DJs to play.

The shows are broadcast online and available to download as podcasts.

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National Medals of Merit presented to caring staff

By Olivia Taylor CARE workers from the Orders of St John Care Trust have received prestigious awards from the British branch of the world’s oldest order of chivalry – the Sovereign Order of Malta.

The Order of Malta’s St John’s Day ceremony, which was held at Brompton Oratory in London, was attended by hundreds of people including Knights and Dames of the Order, the Venerable Order of St. John and world ambassadors.

During the event, employees received Silver and Bronze Medals of Merit for their continuous hard work, dedication and commitment to the care and livelihood of residents across Gloucestershire, Oxfordshire, Lincolnshire and Wiltshire.

This year’s recipients were: n Caroline Dunagan, OSJCT assistant operations director

for Lincolnshire – Silver Medal. n Mark Wood, OSJCT assistant director of housing and support – Silver Medal. n Alison Stenning, OSJCT’s area operations manager for Wiltshire – Silver Medal. n Mags Illingsworth, home manager at Southfield in Stroud – Silver Medal. n Carol Hillier, home manager at Southfield House in Spalding – Silver Medal. n Rossana Elena Hallett, activities coordinator from Brookside in Melksham – Bronze Medal. n Marisa Richards, carer from Wyatt House in Stroud – Bronze Medal. n Julia Wilson, chef from Isis House in Oxford – Bronze Medal.

Kevin Hall, OSJCT operations director, said: “Each year, the Sovereign Order of Malta recognises some of our county’s finest care workers, and this year

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Julia Wilson, Alison Stenning, Caroline Dunagan and Mark Wood are pictured with their awards and OSJCT chief executive Dan Hayes, former OSJCT chairman Peter Loyd and Nigel Stourton and trustee Neil Weir. is our utmost priority, and is no different. These eight our employees earning such people are some of the a prestigious national award hardest working employees is a testament to all of the within the Trust and we passion and dedication our couldn’t be prouder about employees have to meeting having them as in our team. the needs of each and every “Delivering the highest one of our residents.” level of person-centred care

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CARINGNEWS

‘Triple whammy’ fear for Wales’ care sector Silverline Care has made a key strategic appointment as it looks to consolidate and expand its care home portfolio across Scotland and the north of England.

Colin Inglis has been appointed to the position of chief operating officer. He has more than 25 years’ experience of working in the independent healthcare sector. He joins Silverline Care from Huntercombe Group, where he provided strategic leadership and oversight of 10 independent healthcare facilities.

In his new role, Colin will have overall operational responsibility for Silverline’s five care homes in Scotland and two in the north of England. He said: “I am privileged and hugely excited to be joining Silverline Care as it enters a new period of growth and development. It has already established a reputation for high quality care and staff engagement and there is plenty of scope to develop this further.”

A SOCIAL care leader has called for urgent action to deal with the ‘triple whammy’ battering care homes and domiciliary care companies in Wales Mario Kreft MBE, the chair of Care Forum Wales, called on the Welsh Government to act after new figures revealed a steep rise in the number of people aged 85 or over.

At the same time, says Mario, the sector is also being hit by chronic underfunding and the prospect of having to give staff a 30 per cent pay increase without knowing where the money is coming from.

The introduction of the living wage would also have a knock on effect for across the board because remuneration at every level would have to be increased accordingly to maintain pay differentials.

In Wales social care looks after 150,000 people and employs 75,000 staff which is over five per cent of the Welsh workforce.

Between them, care homes and nursing homes have some 23,000 beds – more than double the number provided by the NHS. But Mario believes social care is at a tipping point in 2016, and the new Welsh Government needs to respond.

He said: “Labour’s manifesto for the recent Assembly elections very clearly stated that they saw social care as a sector of national importance,

which is something with which I wholeheartedly agree.

“Social care should be seen as being as important as our road and rail infrastructure. It helps to underpin the NHS and is the glue that binds communities together.

“We need a sustainable NHS that people can flow through, and this is where the care sector comes in.

“But the pressure on the NHS today in Wales is directly affected, negatively, by a lack of foresight, connectivity and planning in social care policy in Wales.”

“All to often local health boards and local councils do not talk let alone work together on delivering social care.

“The current system is clearly dysfunctional and the Welsh Government needs to deliver on it manifesto promise.

“Sadly, the reality is that fewer care beds are opening and more are closing and the end result is that more and more pressure is being put back on the NHS. “The flow back is into the NHS and until we can make health boards work with councils and providers, and get regulators on board, that will continue.

“Matters are being made worse because there is a desperate shortage of nurses which is affecting both the

NHS and social care, resulting in added pressure all around.

“On top of everything else, the issue of paying staff the living wage is looming large. There’s absolutely no doubt that social care workers deserve the living wage and more but nobody has answered the question how it’s going to be funded.

“Introducing the national living wage over the next four years is going to represent a 30 per cent increase for many workers. This will ramp up all pay rates across the sector and this will have to be paid for.

“Most industries are able to pass such increases on to the customer.

However, the overwhelming majority of people in care homes in Wales are supported by local authorities, and health boards who are having their budgets cut. That means there is just no money to pay these increases.

“Something has got to give and I’m afraid it will plunge the social care sector into an even deeper crisis unless the Welsh Government acts with urgency to resolve this triple whammy.

“If social care was treated as a matter of national strategic importance, we would be using our resources more effectively and creating a better service for all.

“We need a big dose of common sense.”

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The care workers who raised £600 climbing Pen-y-ghent.

Staff reach new heights to raise money for hospice TEN care workers from Czajka Care Group have raised £600 by taking part in a fund-raising sponsored walk to climb Pen-y-ghent.

The staff from Beanlands Nursing Home in Cross Hills and Currergate Nursing Home in Steeton walked the seven miles up one of the highest fells in the Yorkshire Dales to raise money for the Sue Ryder Manorlands Hospice in Oxenhope, which it has supported for several years.

Konrad Czajka, managing director of Czajka Care Group, said: “We were keen to raise more money for the Hospice as it plays such a valuable role providing palliative care and complementary therapy services to support people with life-limiting conditions.

“These can involve complex physical or psychological problems.

“In total we have raised almost £1,800 for the Hospice over the two years and will continue to support it in the future with even more fund raising events.”

Half of the money raised will also be donated to Czajka Care Group’s Residents’ Fund – a fund for residents that has previously been used to buy everything from karaoke machines to Nintendo Wii’s.

Konrad added: “Our staff are really dedicated to our residents providing first-rate care and support to them every day, so to volunteer in their own time to raise money for the Residents’ Fund and the Hospice is very heart warming.”

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CARINGNEWS

Finalists announced for annual NACC Awards

The Burnworthy House Nifty Knitters with Jacqueline Hawkins Dunford (centre).

Knitting for a good cause at Somerset care home THE Nifty Knitters at Burnworthy House have been busy over the past few months knitting blankets to donate to worthy causes.

This is the fourth year in a row that the South Petherton care home residents have donated knitted items to charity and they plan to do the same next year.

Pet lover and animal charity supporter, Jaqueline Hawkins Dunford came to collect the blankets and spoke with the residents about the types of charities she supports.

The blankets will be shared out between St Giles Dog for Adoption, F.A.B Northamptonshire and Senior

Staffy Club.

The residents were delighted to hear that their knitting skills would be appreciated by dogs from across the country.

Jackie Howells, manager at Burnworthy House, said: “Our Nifty Knitters group is so popular at Burnworthy House. They love getting together and knitting items for a good cause and having a chat about current events.

“This is the fourth year that they’ve supported animal charities with their knitting and I’m so pleased and proud that they plan to do the same next year.”

THE National Association of Care Catering has revealed the shortlist of finalists across five categories of the NACC Awards 2016.

The prestigious awards recognise and celebrate excellence, innovation and education in the field of care catering, as well as the sector’s unsung heroes.

The judges had a tough job whittling down the entries, all demonstrating the exceptional achievement and contribution of teams and individuals, to reach a decision on the finalists.

The winners will be announced on October 6 at the NACC Awards dinner, which takes place at the East Midlands Conference Centre, Nottingham, during the NACC Training & Development Forum 2016.

The finalists are: Care establishment of the year: n John Wills House, St Monica Trust. n The Jawa Group. n Lymewood Court, Orchard Care Homes. n Sunrise of Eastbourne.

Our care catering hero: n Gareth O’Hara, chef – Sunrise of Cardiff. n Ellen Clayton, area account manager – Pasta King. n Tamara Juckes, activity co-ordinator – Sunrise of Banstead.

Catering manager of the year:

n Stuart Keown, dining service co-ordinator – Sunrise of Banstead. n James Clear, hotel services manager – Care UK. n Simon Lawrence, group culinary manager – Avery Group.

Catering team of the year: n Morden College catering team – Morden College. n Elior & Four Seasons Health Care catering project. n Bowthorpe Care Village catering team. n Sunrise Senior Living dining team.

Meals on Wheels: n Care Community Meals Service Hertfordshire Independent Living Service. n London Borough of Redbridge Meals on Wheels Service.

Neel Radia, national chair of the NACC, said: “The NACC Awards are a real highlight of the care catering calendar and a great opportunity to reflect on the incredible work and excellent best practice being demonstrated by care caterers across the UK. “I know that the judges had a tough job reaching this shortlist as the calibre of entries was so high.

“I would therefore like to congratulate everyone who entered as, year on year, the examples of dedication, excellence and innovation are more inspirational.”

CARINGNEWS

Clare Gibson, home manager at Wellington Grange (right), with Emily Hudson, activity organiser (left); Jo Rice, teaching assistant, Jessie Younghusband Primary School, and her prize-winning pupils.

Care home looks to the future A TIME capsule to be buried at a Chichester care home will give future generations an insight of life in 2016.

Pupils at Jessie Younghusband Primary School took part in a competition to select items for the capsule at Colten Care’s Wellington Grange.

The winners, aged from five to 11 years old, were invited along to the home to see their suggestions placed in the sealed container.

They included a pair of glasses, a CD, a copy of a TV listings magazine, a Lego brick, a video of Chichester and an ammonite.

Residents at Wellington Grange also got in on the act by suggesting

the capsule should include a pill – as it’s thought unlikely people will have the time to sit down and eat a meal in the 22nd century – together with a sixpence coin and an iPad. The items were accompanied by a short written explanation.

Emily Hudson, activity organiser, said: “The winners came from each of Jessie Younghusband’s year groups and were presented with a voucher for their suggestions. We also laid on drinks and cakes for the children and our residents and the whole event was a very happy occasion.”

The time capsule is expected to be buried in the grounds of Wellington Grange in the next few weeks.

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Operator fined for not looking after sensitive details

A NURSING home in County Antrim has been fined £15,000 for breaking the law by not looking after the sensitive personal details in its care.

An investigation by the Information Commissioner’s Office found widespread systemic failings in data protection at Whitehead Nursing Home at the time of a data breach.

The breach came when a member of staff took an unencrypted work laptop home, which was stolen during a burglary overnight.

The laptop contained sensitive personal details relating to 46 staff including reasons for sickness absence and information about disciplinary matters. It also held some details about 29 residents including their date of birth, mental and physical health and ‘do not resuscitate’ status.

Ken Macdonald, head of ICO Regions, said: “This nursing home put its employees and residents at risk by failing to follow basic procedures to properly manage and look after the personal information in its care.

“This fine shows we can and will act against any organisation we feel is not taking seriously its duty to look after the personal details it has been entrusted with.

“In a world where personal

information is increasingly valuable, it is even more important to ensure the security of data is not overlooked.”

The law says organisations must have measures in place to keep the personal information they hold secure. The nursing home did not have any policies in place regarding the use of encryption, homeworking and the storage of mobile devices or provide enough data security training.

Ken added: “Our investigation revealed major flaws in the nursing home’s approach to data protection.

Employees would have expected any details about disciplinary matters or their state of health to have been kept safe.

“Likewise, residents would not have expected their confidential information to have been stored on an unprotected laptop and taken to an employee’s home. Whitehead Nursing Home had totally inadequate provisions for IT security and procedure and poor data protection training.”

The amount of the fine reflected the size of the nursing home business. A bigger organisation experiencing a similarly serious breach would expect to receive a much larger fine.

The fourth annual presentation of the achievers award at The Manor House Nursing and Residential Home in Chatburn was won by senior carer Emma Pinder. The award shield is given in recognition of going the extra mile and was created in memory of Karen Walker, who worked as a training manager at the home for 16 years before losing her battle with cancer.

Emma Pinder (centre) is pictured with last year’s joint winners Hayley Shipston and Stephanie Green.

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CARINGNEWS

Historic stone unveiled at care development A STONE commemorating a much loved institution in East Lothian has found a new home at a local retirement housing development.

The ‘Miners’ Stone’ previously stood at the Miners’ Welfare Institute, which provided support to the mining community and acted as a social hub for everyone in Wallyford, and has now returned to its old home where Bield’s Miners Terrace amenity housing development now stands.

Built in 1924 using £3,000 worth of Wallyford Bricks, the Miners’ Institute had Wallyford at its heart in every sense.

Bob Usher, property officer at Bield, said: “When we were approached about giving a new home to the stone we were delighted given the huge contribution the institute made to the community in Wallyford.”

The Bield tenants in Wallyford were provided with a complete overview of the plans before the stone was moved into place and far from having objections were pleased to see the stone return to its original home.

Bob added: “We got in touch with the tenants at Miners Terrace to let them know and everyone was more than happy to welcome this piece of Wallyford heritage to their part of the village.”

Giving a home to tennis courts, a much used snooker room, and acting as a doctor’s clinic in the 50s

The Dynes Care Home in Kemsing hosted their annual summer fete, raising over £600 for the residents of the home. There was plenty of fun to be had for all the family, including a tombola, hook a duck, and view the retro car, which was on display in the garden.

Joined by their relatives and friends from the village, the residents of the home had a great afternoon browsing the attractions and assisting staff on the stalls and games. the Institute was a key part of the community for decades.

Before the construction of a new Institute and the subsequent demolition of the original building the Institute was a fixture of all the major events in the town.

From wedding receptions to a base for a soup kitchen during the strike of 1972, the Institute is fondly remembered by everyone.

Alister Hadden from Wallyford Community Council, said: “The Miners’ Institute has played a huge part in Wallyford’s history, from hosting the Home Guard during the Second World War to witnessing the coronation of gala queens, it’s been there during the good and bad, supporting the community.”

Teens volunteer at homes TEENAGERS from Middlesbrough Football Club’s National Citizenship Service spent the summer holidays volunteering at care homes across Teesside.

The volunteers, all aged between 15 and 17, will be visiting elderly residents at Hill Care homes in Stockton-on-Tees and Middlesbrough.

They will be keeping residents company with games, conversation, hand massages, nail painting, singing, entertainment and serving drinks.

Liz Jones, customers relations officer at Hill Care, said: “The young adults of the Middlesbrough FC NCS

have visited the homes before and our residents get a huge amount of enjoyment from their visits.

“We’re delighted to be welcoming them back over the coming weeks and can’t thank them enough for what they do for our residents.”

The aim of the NCS is to bring together youngsters from different backgrounds and get them engaged in their local communities.

The flagship government initiative sets challenges and experiences to enabling them to develop the confidence, skills and attitudes needed to be active and responsible citizens.

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CARINGNEWS

iPod amnesty is music to the ears of charity

By Olivia Taylor RESIDENTS of Church Stretton are being urged to donate their unwanted iPods to help raise much needed funds for Severn Hospice as part of World Alzheimer’s month Morris Care is launching its appeal for old and unwanted iPods to be donated to the Severn Hospice shop in the Shropshire Town. For each iPod gifted to the branch, Morris Care will donate £15 to the charity.

This is the first of a community wide initiative that recently appointed home manager of Stretton Hall Nursing Home, Jonathan Breese, said he is keen to champion.

He added: “Research has shown that music can soothe, stimulate and even bring back forgotten memories.

This research links with our Cedar Philosophy by offering an alternative form of therapy for those residents living with dementia.”

The Cedar Philosophy was developed by Morris Care alongside the University of Stirling as a way of focusing on an individual’s holistic wellbeing and personal needs, not simply their nursing requirements.

At the end of September the iPods will be restored and filled with music from different eras and genres ready to be gifted to the specialist dementia unit at Stretton Hall Nursing Home.

The hope is that the memorable

Jonathan Breese music from the past will help stimulate the brain and unlock memories connected with the songs.

Alison Hearle, dementia and social life lead at Morris Care, added: “Part of my role is to develop and embed our Cedar Philosophy across all homes and the iPod Amnesty gives residents the opportunity to ‘remember the music’ and maybe even ignite a spark that could lead to the unlocking of a forgotten memory.

“This is a great example of how our Cedar Philosophy looks at every element of our residents’ wellbeing.”

Jonathan has joined Stretton Hall home as manager after six years as deputy nurse manager at Isle Court home in Bicton, Shrewsbury.

‘Outstanding’ ratings for software system’s users CARE home owners anxious to take control of meeting regulations, finding efficiencies, and moving to a modern, digital way of working have an alternative to explore in Care Control.

More care homes using the Care Control management software are attracting positive grades and reports from CQC, with one inspector writing “The system promoted people’s health and wellbeing”.

As well as helping meet regulatory requirements, Care Control can offer carers more responsibility and accountability when undertaking

and recording care, they have access to comprehensive care plans that guide the personalised care that they deliver.

Additionally managers have access to a ‘dashboard’ view of the status of the home – they can monitor all aspects of the running of the home from anywhere at any time.

Care Control continues to work with its community of users with the latest release including summary care plans, a new look admin centre, incident recording and analysis, plus a new well-being check in care monitoring.

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CARINGNEWS

Home raises £175 with its hoedown

Basntead mayor, Councillor David Powell, meets residents.

Mayor helps maritime care home celebrate seafarers THE Royal Alfred Seafarers’ Society care home in Banstead opened its doors to welcome the Mayor of the Borough of Reigate and Banstead to join staff and residents to celebrate seafarers across the country.

Following the success of the charity’s 150th anniversary last year, the maritime themed afternoon gave guests a chance to meet residents whilse celebrating the work of Seafarers UK. Guests attended the event alongside the charity’s visiting committee where they enjoyed entertainment from the Woodmansterne Primary School choir and a tour of the care home’s facilities, which include a specialised dementia annexe, extensive grounds and newly refurbished communal

areas.

A former soldier himself, Mayor of the Borough of Reigate and Banstead, Councillor David Powell shared stories with the residents and the children from his time in the forces.

The Royal Alfred Seafarers’ Society chief executive, Commander Brian Boxall-Hunt, said: “Following on from the success of last year’s event celebrating our 150th anniversary, our residents really enjoyed the open day to mark Seafarers’ Awareness Week and celebrate the great work Seafarers UK does.

“This is a perfect chance for us to share an insight into our work at the home and showcase our facilities and grounds here at Belvedere House with the public and local community.”

A CARE home in West Sussex is celebrating after collecting more than £175 for a charity that provides specialist care services to adults living with life-limiting illnesses.

Staff at Croft Meadow care home, which is owned and run by Shaw healthcare, raised money for St Barnabas House by holding a country and western ‘hoedown’ and selling hot food and cupcakes.

Residents and staff donned their best stetsons and enjoyed music from a Dolly Parton tribute act in the afternoon, welcoming visitors and family members of residents to join in the fun, as well as take a tour of the care home.

Staff from St Barnabas also attended the day and joined in with fun games in the afternoon, talking to residents

and staff at Croft Meadow.

A wine hamper was also raffled at the home, which helped to raise £150 for the residents’ fund.

Sharalee Thrumble, manager of Croft Meadow, said: “It was lovely to get everyone together to fundraise for St Barnabas House, a very important local charity that helps families in the community facing great adversity.

“Our residents thoroughly enjoyed the activities, especially our fantastic Dolly Parton impersonator.

“Everyone at Croft Meadow is thrilled that we have raised so much for such a worthwhile cause.

“Our residents were also delighted with the addition of £150 collected from the wine hamper raffle that will go towards their group fund for day trips and outings.”

A healthcare assistant working at The Links care home in Broadstone, Poole raised more than £300 by walking 26.2 miles when she participated in The Moon Walk London. Mo Burton, 59, who has worked at The Links for more than two years, embarked on the challenge to raise funds for Walk the Walk, a charity which supports breast cancer causes. She completed the challenge in eight hours alongside her daughter and niece. Mo said: “It was a huge personal achievement to complete the marathon walk as it took four months to train for and I was delighted that, as a team of three, we raised more than £700 for breast cancer.”

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CARINGNEWS

Couple’s 67-year-old love story makes the airwaves

By Olivia Taylor

Betty Morton opens the new addition at Quayside care home in Glasgow.

New summerhouse brings sun to home’s residents A GLASGOW care home has brought the Scottish sun to its residents, thanks to the opening of a new summerhouse.

Soon to be centenarian and resident, Betty Morton, was the VIP guest for the event at Bupa’s Quayside care home. She did the honour of cutting the ribbon and declaring the summerhouse officially open.

Staff and residents at the care home celebrated the opening with a garden party, which including live music from local entertainers Karaoke Clowns, as well as snacks and refreshments.

Families, friends and residents

will be able to take full advantage of the new feature during the summer months and beyond, and it has been particularly beneficial as an enjoyable space in which residents’ relatives can relax when visiting.

Carolyn McConville, home manager, said: “It is a lovely addition to the home and we’ve had great feedback from the residents and their families who have used the new space.

“We strive to create innovative and inspiring activities to provide the best quality of life for our residents and we believe this is the perfect way from them to socialise and enjoy the outdoors together.”

A LOVE story which spans more than 67 years is being transmitted over the airwaves as part of a Gwalia Care and Support project to bring memories to life.

Sound Memories Radio station has been developed by Cheryl Beer as part of a project to create lasting memories and friendship through common stories in our retirement communities.

The Gwalia Trust has awarded Cwm Aur Retirement Complex in Llanybydder £750 to develop the initiative further. Cwm Aur is run by Gwalia Care and Support, part of the Pobl Group. As a result Richard and Nellie Ings shared their story with Cheryl.

The poet and community artist from Carmarthenshire records memories associated with some of their favourite pictures to be shared for Sound Memories Radio Station and their neighbours at Cwm Aur Retirement Complex.

Richard, 90, said the memories came flooding back as he, Cheryl and Nellie, 94, looked through pictures.

He said: “Nellie didn’t really get a word in edge ways. We thoroughly enjoyed reminiscing about how we met, got married and other parts of our wonderful life together. I thought we’d be embarrassed sitting there while our neighbours and friends

watched out pictures and listened to our story but I wasn’t.”

Gwalia Trust chairman John Morse added: “The Trust is impressed by the benefits Sound Memories Radio is having on those living with dementia and are delighted to be supporting the expansion of the project to involve the wider community.

“The £750 grant will enable Cheryl to support tenants of Cwm Aur to talk about their life memories and share them with generations to come through Sound Memories Radio.”

Cheryl has carried out several research projects at Gwalia Care and Support, part of the Pobl Group, residential and care homes.

She said: “Sound Memories Radio is a great way of enabling the older community to help each other while creating their own wonderful life memory keepsake for them and their family and/or carers. Nellie and Richard had a wonderful story to tell and allowed us to share their memories with their neighbours at Cwm Aur. “Its core aim is to be dementia friendly and inclusive in all of its considerations, engaging older people to help each other by sharing wonderful life memories. The funding has enabled us to record four digital stories, ensuring they are accessible to all. It is fascinating to find out what is unique about each person as well as their shared experiences.”

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CARINGTRAINING AND RECRUITMENT

Qualification launched to support Certificate

Paul Richoux, social media coordinator, and Lynda McEwan, property assistant.

Provider has ambitions to raise dementia awareness ONE of Scotland’s leading housing and care providers is giving its colleagues additional training in a bid to help raise more awareness of dementia.

Edinburgh based charity Blackwood is rolling out training in dementia care awareness for 450 members of staff across Scotland after Alzheimer Scotland reported more than 90,000 people are currently living with the disease.

The ‘Promoting Excellence in Dementia Care’ training programme will provide staff with an insight into recognising the initial signs and symptoms of the disease as well as allowing them to be better equipped, more confident and offer a more personal approach in their interactions with customers who have been diagnosed.

Blackwood chief executive Fanchea Kelly said: “Dementia is becoming increasingly more common for

elderly people over the age of 65 and we want to ensure we are fully capable of providing the necessary care and services for any of our customers who are living with it.

“We always strive to be at the forefront of the latest innovations, technologies and training so providing additional support to our colleagues will allow us to continue to improve and enhance the lives of those we work with, particularly those living with dementia.

“People are at the heart of what we do, and it’s only with the dedication of our own team that we can deliver value and quality to our customers – so having the opportunity to allow our colleagues to expand their knowledge and skills is particularly beneficial for us.

“It’s vital that we continue to grow and develop in order to listen to the ever evolving needs of our serviceusers and help shape our future.”

SFJ Awards has announced the launch of a new qualification to support the delivery of the Care Certificate.

The qualification is aimed at the 1.3 million frontline staff who are not registered nurses but who now deliver the bulk of hands-on care in hospitals, care homes and the homes of individuals.

Created in response to concerns about the consistency of local assessment of learners undertaking the Care Certificate, the new SFJ Awards ‘Skills for Health Level 2 Certificate in Care’ will provide robust and rigourous external quality assurance. It will provide confidence to learners, staff, employers and the public that those in caring roles have attained the primary skills, knowledge and competence associated with compassionate care.

The qualification will support learners in their career by, not only assuring the attainment of the primary skills they need, but also by being transferable within and across the workplace.

The SfJ Awards certificate is benchmarked against the 15 standards within the Care Certificate and will demonstrate that learners have met the standards of the Care Certificate. These standards include duty of care, equality and diversity, privacy and dignity, safeguarding

adults and children, as well as awareness of mental health, dementia and learning disabilities.

Learners are assessed on the job and in the learning environment.

Adrian Jackson, managing director at SFJ Awards, said: “We listened to the feedback from people receiving care, employers and their staff, and recognised that we needed to offer a nationally independent quality assurance process.

“This new qualification will ensure that the skills, knowledge and behaviour of those providing care are consistent with the Care Certificate Standards. We would acknowledge the current financial constraints of the health and care sector and aim to work in partnership with employers to deliver an affordable solution whilst maintaining rigour and high quality assessment provision.”

John Rogers, CEO at Skills for Health, added: “We are committed to helping employers develop their workforce so that individuals get the care they need, and workers feel supported. We welcome the launch of the SFJ Awards Skills for Health Certificate in Care as it will ensure that those achieving the qualification have the necessary skills and competence required to perform their role which will give employers and the public confidence in the care provided and received.”

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CARINGNEWS

Group condemns underpayment of home “The fees amount some

By Olivia Taylor

Springhill resident Jean Fenton with service manager Bernadette Benn.

Telehealth benefits residents RESIDENTS at a Lancashire care home are reaping the benefits of groundbreaking technology allowing them to take greater control of their health.

The Telehealth system is being used at Springhill Care Home in Accrington, and enables healthcare professionals to monitor and manage patients’ long term health conditions through the remote exchange of data.

By using the system, residents can receive medical advice and guidance from health professionals without the need to leave the home to visit a surgery or a hospital.

Users can also take readings in relation to certain conditions, such as high blood pressure, asthma and heart conditions, and submit to their GP at any time.

Bernadette Bennett, service

manager at Springhill Care Home, said: “There are many benefits to using the Telehealth system for people who have long-term health issues. It reduces the time involved in making phone calls and waiting for doctors to respond, and as a result outcomes are delivered more quickly.

“It also means users can discuss any changes to their condition with a doctor immediately, without having to wait for an appointment. Residents don’t need to leave the home and travel to see their GP, which at times can be impractical and very time consuming for the individual.

“The system is also helping residents to retain a sense of independence when it comes to being in control of their own health and wellbeing, which is important in the delivery of personalised care.”

A LEADING social care group has condemned the findings of a report which revealed chronic underpayment of fees for care home places amongst councils.

The Independent Care Group says local authorities are undervaluing a vital and necessary service and putting care homes at risk.

Their words came after health and care research firm Laing Buisson found that only 21 councils out of 150 investigated are paying weekly fees at or above the £620 per week benchmark considered reasonable for residential care.

Laing Buisson said one in eight councils are paying one-third less than the recommended rate, and one local authority, Sefton, in Liverpool, pays local operators just £299 a week.

The Group’s chair, Mike Padgham, said: “The amount some councils are paying grossly undervalues the service that is being provided to older and vulnerable adults who rely upon their care home for 24-hour care.

“The fees some are paying are unsustainable and will contribute to the inevitable closure of some care homes, unless better funding is

councils are paying grossly undervalues the service that is being provided.”

provided for social care.”

The last six years has seen more than £5bn cut from social care budgets and the amount local authorities pay to providers to offer care has been savagely cut back.

The National Living Wage saw the minimum pay for staff aged over 25 rise to £7.20 an hour – the current national minimum wage is £6.70.

Social care providers say this will have a devastating effect on the sector.

And the Association of Directors of Adult Social Services recently said the two per cent precept the Government had allowed councils to charge to pay towards social care had failed to raise enough money to cover the cost of the new National Living Wage let alone address the huge shortfall in funding that social care is currently facing.

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CARINGNEWS

Mark appointed firm’s new MD MARK Lloyd has been appointed managing director of the Royal Masonic Benevolent Institution Care Company, as successor to David Innes.

Speaking about his appointment, Mark, said: “I am delighted to become part of one of the leading providers of high quality care

services in England and Wales and look forward to building on the strong foundations laid by my predecessor.”

Mark brings 30 years’ experience in the housing and social care sectors, the last 10 of which have been as managing director of Avante Care and Support.

New book helps managers to understand their duties THE huge increase in the scope of Deprivation of Liberty Safeguards over the past two years, and the need for all care home staff to work within the relevant Codes of Practice, requires that managers and senior staff fully understand their duties and know what happens should any of their residents become involved in Court of Protection proceedings.

The Court of Protection Made Clear: A User’s Guide, published in August, is the first truly plain English explanation of Court of Protection law, practice and procedure.

Written deliberately for those without prior knowledge of how the Court operates, it covers the whole process from who is involved and what is capacity through to what is a deprivation of liberty and the effects of an advance decision. The aim is to give everyone involved the knowledge they need to work together effectively in the patient’s best interests.

The book distills the combined experience of Claire Wills-

SureCare has opened a new franchise in Merton and Wandsworth. The franchise, which is being run by care manager Zoe Hughes, was officially opened by the Mayor of Merton, councillor Brenda Fraser. More than 15 staff have already been taken on by the company and they are looking for more highly trained and experienced people to join the team over the next 12 months.

Summer fete benefits residents Goldingham QC and Marie Leslie, both barristers, and Dr Paul DivallI a clinical psychologist with the help of the consulting editor, Mr Justice Keehan.

It is available now for only £24.95 in print and / or digital editions from Bath Publishing.

BUPA’S Ailsa Craig Care Home in Glasgow is celebrating after its annual summer fete raised £400 to support new activities for the residents.

Various activities and stalls were set up for residents, guests and visitors at the Brand Street care home, including a nail stall, candy cart stall, a psychic, a raffle, a tombola and an ice cream van, and entertainment was also provided throughout the day.

Kellyanne Mullan, activity coordinator at Bupa’s Ailsa Craig Care Home, said: “The fete was a

resounding success, with visitors attending from far and wide and the band really added to the lively atmosphere.

“We are all thrilled the event managed to raise so much money and would like to thank everyone involved.”

The proceeds will go into the Ailsa Craig activity fund which ensures residents have access to even more events such as day trips, outings and various other leisurely activities that provide many social benefits.

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CARINGNEWS

We must use innovation to help ride out this storm of instability

By Ollie Watson YEARS of cuts and rising demand have left the care sector in its most vulnerable state for decades.

Services are stretched to the limit and as a result quality is being sacrificed in favour of simply getting the job done.

Recent changes have made matters worse. The much debated introduction of the National Living Wage strikes a significant blow to local authorities already struggling to fund services.

Increasing costs of staff wages are expected to cost the sector £1bn by 2020 and the Local Government Association (LGA) estimates there will be a £2.9bn annual funding gap in social care by the end of the decade.

Brexit has caused even further instability.

The large proportion of care workers from the EU are now carrying deep concerns about their prospects to stay in the UK and if they leave, we will inevitably face further challenges when there is a gaping hole in staffing provision.

In this sector, perhaps more than others, financial problems have very human consequences and if

instability is the enemy of business, it is also the enemy of the people within them.

So we must remember who carries these burdens most acutely – it is those on the front-line, our care workers and the patients they see.

Technology might offer a solution.

Data and information is the lifeblood of any modern business and the care sector should be no different.

The inevitable impact of funding cuts is a reduction in labour costs, and big data is the only alternative to this.

Improving efficiencies and logistics around staffing, by improving rostering, planning and sharing of care information will make great strides in easing the pressure on staff and enabling them to offer truly meaningful care.

Because now more than ever we need to reassure employees that their work is meaningful and ensure that quality and personalised care is at the heart of what they can offer.

Now, more than ever, we need to put people back at the heart of what we do.

Rather than stripping away the human element of care, technology might just be the key in protecting it.

Ollie Watson This is true across the board, but take the domiciliary care sector as a case in point.

Care workers here need incredibly efficient logistics and planning to ensure care is seamless and consistent.

Entering a patient’s home, care workers need to adapt to their surroundings in each case, and be even more sensitive to personal preferences.

Imagine if, as a caregiver, you were reminded to greet a user with “happy birthday” on the right day, or if you could alert a user that a you were running late from a previous appointment.

Or if you could be reminded of “key facts” about patients before each visit, and be alerted to any new developments since you were there last.

Access to this type of information is something technology can offer simply and which can have immeasurable impact.

We need to create a sense of trust and reassurance within the sector, to drive efficiencies in a way that does not destroy the human aspect of our services.

We must equip our care workers and families with everything they need to do the best job they can – better information and autonomy and a renewed sense of control which could mean the difference between success and failure. n Ollie Watson is a director at CACI.

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CARINGINTERIORS, DESIGN AND FURNISHING

Solutions for people with dementia CARE homes across the UK are increasingly having to install equipment that has been designed for specific conditions, such as dementia, and nowhere is this more prevalent than in bathing.

Washing and bathing is a common source of anxiety for people with dementia. It is not hard to understand why – most of us have been managing this on our own from a young age, and requiring assistance from another person with something so personal raises many issues.

There are numerous reasons why a person with dementia may feel anxious about washing and bathing.

These may include the depth of the bath water – deep water can make a resident feel worried, as well as the use of an overhead shower; some people may prefer a

hand held shower. Feelings of selfconsciousness and isolation are also known to affect the bathing experience and it is important that family members and carers talk positively and be sensitive towards the person when discussing how they feel about being bathed.

Reassure them that despite it being a very personal activity, you are happy to help. Ask how they feel and what they would prefer and try to find as many ways as possible to help them remain independent, and offer support as unobtrusively as you can.

There are more and more solutions available these days to assist with bathing, and residents of Buckingham Lodge Care Home in Aylesbury are benefitting from the latest bathing innovation, the Active Bathing Compact bath.

Buckingham Lodge, part of the Anchor Group, a not-for-profit charitable organisation, opened in April 2015 with six Compact baths installed over three floors.

Home manager Wendy Luck said: “We are always looking for the best possible solutions when specifying equipment. Buckingham Lodge is primarily for people living with dementia and we were looking for equipment for this condition, which would allow our residents to bathe as independently and safely as possible.

The Compact bath met these requirements.”

The Compact bath has been designed with the residents and staff in mind, which was a significant factor for Wendy.

“Our aim is to keep residents living as independently as possible for as

long as possible and the Compact bath helps ensure this,” she added.

“The chair lift offers a very safe and smooth transfer into the bath and once the resident has been lowered into the water, the design of the chair and bath means many do not even realise they are still in the chair and can bathe themselves, depending on their level of mobility, which is excellent for their confidence and dignity.

“The Compact bath provides a relaxing experience for our residents; in the past I have worked in care homes which have spa baths and these often left the residents feeling unnerved and even scared by the noise and sensation of the jets in the water. The baths are very easy to operate, clean and maintain and offer excellent value for money.”

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CARINGLAUNDRY, HYGIENE AND CLEANING

Hallmark uses Duplex cleaning machines THE Duplex Steam range provides one of the most versatile floor cleaning machines available.

They wash, mop, scrub, dry and sanitise all floor surfaces in care homes – in bedrooms, bathrooms, treatment and sluice rooms, communal rooms and corridors.

With the unique Duplex Steam floor cleaning machine floors are left clean and sanitised with ease.

Hallmark Care Homes, the familyrun provider of multi-award winning care homes, have started to introduce the Duplex 340 Steam and Jet Vac Eco throughout its homes. The 340 Steam has been supplied with colour coded brushes in line with the Department of Health’s guidelines on colour coding for cleaning to prevent the spread of infection.

The Jet Vac Eco is used for chemical free cleaning of upholstery and curtains. The Eco is also perfect for cleaning windows, tiles, grouting, sinks, toilets mattresses, in fact any hard surface where cleaning and sanitisation is required in the care home environment.

Group hospitality services manager, Rob Burcher said: “The ease of use and thoroughness of wall to wall cleaning are major benefits for team members.

“The unique steam feature allows cleaning to be combined with an infection control programme, as well as reducing the amount of chemicals used, making the Duplex 340 Steam and Jet Vac Eco an effective and environmentally friendly floor and fabric care solution.”

Solve the mislaid clothing problem LOST or misplaced clothing is one of the most common causes of complaints from families of care home residents.

Across the UK, busy care home staff spend over 6,000 hours per week rummaging through lost property and residents’ rooms to find mislaid clothing.

Yet this problem can be so easily solved, as many care homes across the country are discovering when they introduce Snappy Tags, a oneclick labelling solution.

With no need for sewing or ironing on labels. Snappy Tags resemble small buttons with details laseretched onto them, so they are guaranteed not to fade or wash off.

Once applied using the unique

applicator, the tag stays securely in place until removed using the integrated removal tool allowing the tag to be re-applied. Just one click does the trick.

Snappy Tags can be etched with either the resident’s name or the care home room number, so depending on whether the resident has long term needs, or if they’re staying for a short period of respite, the tag works equally well.

The company offers credit facilities for care homes, enabling busy staff to simply call or email their requirements as soon as a new resident is confirmed, and the Snappy Tags will arrive within a few days.

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CARINGLAUNDRY, HYGIENE AND CLEANING

Solutions with no compromises THE constant scrutiny on budgets coupled with delivering the highest standards of hygiene means that managers and cleaning teams need to effectively manage the spread of infections and bacteria and ensure that cleaning staff are armed with the most efficient products.

The Vileda Professional range enables everyone involved in providing hygiene solutions to achieve the highest of standards, with no compromises. Vileda Professional is at the forefront of innovation, developing products such as single use cleaning materials that have seen a marked increase in usage.

Stuart Yates, marketing manager at Vileda Professional, said: “The rise of single use cleaning materials is benefitting patients within the care sector and is also having a positive

effect on the management of budgets.

“Single use microfibre mops and cloths have the ability to gather large amounts of most types of soil, and more importantly, hold onto it and lift away from the affected area.

They are made up of thousands of composite synthetic fibres that are extremely fine, and ensure the effective removal of microscopic particles. Because of the small size of the microfibres it enables the user to reach into the smallest of ‘invisible’ areas to ensure that all particles are removed and the surface cleaned.

“The fibres are statically charged and dirt holds onto them, enabling the cloth to gather more dust and dirt than traditional mops and cloths.

They raise the standards of cleaning even higher and are highly efficient in relation to cutting down the time

spent cleaning because of high absorbency rates thus generating excellent results.

“In terms of the latest innovation to help make a cleaner’s job more comfortable and easier Vileda Professional has added the MicroOne Single Use mop system to its range of successful MicroOne products. The MicroOne mop is proven in reducing 99.9% of bacteria* and is suitable for use in a wide range of areas including hygiene sensitive as healthcare environments where the single use concept reduces the risk of cross contamination dramatically as one mop is used per room/setting and is then disposed of straight after use.

“It is also suitable for use in more general locations without access to laundry facilities for a single day’s cleaning and is then disposed of.

“The mop boasts the look and performance of a durable mop and delivers the cleaning performance of microfibre, eliminating fast stubborn dirt and spills. It is compliant with a wide range of cleaning solutions, including chlorine-based disinfectants. The range is also colour coded blue, red, green and yellow for easy identification use in different areas. The costs for investing in single use MicroOne are relatively low compared to other durable systems and, when budgets are tight, this is a key benefit.”

For further information on MicroOne/Vileda Professional range of products contact vileda. professional.uk@fhp-ww.com or call 01706 759597. * Independent external testing: BMA-Labor GbR

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CARINGNEWS

New greenhouse is blooming marvellous addition at home A STIRLING housing development that saw its beloved greenhouse destroyed beyond repair by gale force winds last year has now installed a new model, thanks to generous donations of over £2,000.

Blackwood’s Broom Court development, which provides integrated accommodation for people with physical disabilities, held a special ribbon-cutting celebration followed by an afternoon tea party to mark the official opening of the upgraded, fully accessible greenhouse.

The majority of the total was raised by dedicated Blackwood employee Jenny Gardner, who sold jars of jam for the cause, the ingredients for which she took the time to handforage herself.

The jam proved to be a huge hit and went down a treat with Blackwood employees across the region, with more than 350 jars sold in just a few months.

The remainder of the funds were donated by Dobbie’s Garden Centre, the local Orange Lodge and a small private trust fund and raised through the Blackwood Christmas raffle.

Jenny said: “The greenhouse was such a fantastic addition to Broom Court as it kept the tenants busy and allowed them to grow their own nutritious vegetables.

“When it was destroyed and I saw how devastated everyone was, I knew I wanted to raise money to fund a

The new greenhouse at Blackwood’s Broom Court development we have now been able to go above and beyond for the customers at Broom Court and they are absolutely delighted with the new greenhouse and exciting to get back to gardening again.”

new one, and what better way than by selling delicious homemade jam.

After all, who doesn’t like jam.

“We are very grateful to all those who kindly contributed towards the cause.

“Thanks to everyone pitching in,

Residents enjoy cruise on the river RESIDENTS of Margaret Fisher House in Paddock Wood spent a summer afternoon soaking up the sunshine while cruise along the River Medway in the Kingfisher boat.

Keen cruisers, the residents have previously taken several trips aboard the Kingfisher boat, always enjoying the opportunity to see a

different side to their local area.

The boat trip departed from Nettlestead and weaved through Yalding and on to East Peckham, providing plenty of picturesque sights for the residents to take in along the way.

After their picnic lunch, the residents relaxed on the journey home, taking in the landscape.

Dryer is one of most robust and reliable WARWICK dryers, who for many years have produced one of the most robust and reliable dryers on the market to date, have now one of the most economical and environmentally friendly dryers in today’s market.

Simple to use with Easy Control operation, just three simple heat setting and a start button operators tend to enjoy its simplicity. All dryers have stainless steel drums as standard and are available in gas or electric heat.

With ever increasing energy costs the new dryers achieves low energy consumption by using the latest revolutionary RADAX drying system.

This can save around up to 40 per cent on energy costs compared to similar dryers using traditional drying methods; with such high energy efficiencies drying times are also greatly reduced.

Full part exchange available and 24 months parts and labour warranty as standard.

Somerset Care has appointed Andrew Needham as assistant director of community services. Andrew studied business at Sheffield Hallam University before starting a graduate course within the retail sector. He has spent the last 10 years working within senior management roles for the popular pharmaceutical brand, Boots. Speaking on his appointment, Andrew said: “I’m pleased to be working for an organisation that gives something back to the local community and invests in its services, staff and customers. Within my role as assistant director, I’m looking forward to supporting our staff to continue making a difference to the lives of the customers we support.”

CARINGNEWS

apetito launches a new dining experience at £5m care home apetito launched a new dining experience in partnership with Community Integrated Care’s new, £5m, specialist dementia home, EachStep Blackburn.

EachStep Blackburn provides a holistic range of specialist care and support from one cutting-edge service, to assist people who live with dementia throughout their journey with the condition.

The partnership will be rolled out to 24 homes across the UK throughout the summer of 2016, delivering an exceptional dining experience to compliment the Community Integrated Care’s specialist dementia service.

Phil Benson, manager of EachStep Blackburn, has been particularly impressed with the apetito meal experience.

He said: “apetito meals have gone down so well with people we support – helping them to maintain weight and enjoy dining wonderful experiences.”

Since opening, 32 out of the 33 residents at EachStep Blackburn people have not lost weight since the apetito meal service was introduced.

“Food is something I’m very passionate about – it’s really key to providing exceptional personcentred care and support.

“With apetito, I haven’t had a single concern about food quality. Because I can feel confident about our catering and dining experience, I can focus all of my attention on the people we support and our colleagues. “apetito has really demonstrated to excellence in catering in a care setting.”

Weight loss is a major concern for those working in care settings. Residents are highly likely to lose weight on entering a care home and anecdotal

EachStep Blackburn evidence suggests care home staff battle daily to help residents maintain a healthy weight.

“Modified diets, for those residents with dysphagia (difficulty chewing and/or swallowing), are a particular worry and our battle is always weight loss. Every week we worry and fight to keep our residents healthy, and within a plus or minus 2kg weight fluctuation,” added Phil.

“Previously, to support people on modified diets, food had to be specially prepared. In the past we’ve had to improvise with pureeing food, all of which means taste and presentation weren’t what we aspired for them to be. The Puree Classic range of moulded food is a revelation.

“For example, we’ve never been able to offer

people curry and rice on a modified diet; we can offer them a huge choice.”

In the last few weeks, EachStep Blackburn received visits from their professional partners, who haven’t seen these modified diets before.

The local speech and language therapists have been so impressed with the EachStep Blackburn/ apetito offer for residents with dysphagia.

The safety is guaranteed and you can’t underestimate how much this improves general wellbeing and self-esteem.”

Indirectly, when someone eats well, other areas of their live become easier as well.

Phil added: “This is key to providing personcentred support and enabling people to lead full and happy lives.” apetito are the UK’s leading creator and supplier of meals for the health and social care sector, making a real difference, allowing people to eat for health whether they are at home, in hospital or in care. apetito have twice won the UK’s highest business accolade – The Queen’s Award for Enterprise – most recently in April 2016.

Community Integrated Care is one of Britain’s biggest and most successful charities, supporting over 5,000 people across England and Scotland who have learning disabilities, mental health concerns, autism and age-related needs – such as dementia.

The charity has been recognised for its pioneering work at the likes of the National Dementia Awards, National Care Awards, 3rd Sector Care Awards and Skills for Care Accolades.

To find out more and book a FREE tasting session, visit www.apetito.co.uk/care-homes or call 0800 545 2631.

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CARINGNEWS

Rosedale nursing home staff celebrate Military Spouse Appreciation Day.

Vintage tea dance transports visitors back to the 1940’s VISITORS to Rosedale nursing home in Catterick Garrison were transported back to the 1940’s as staff and residents celebrated Local and Community History month and Military Spouse Appreciation Day with a vintage tea dance.

Cream teas and home-baked scones and cupcakes decorated in patriotic red, white and blue were served on vintage china tea sets, while soprano singer Samantha Holden entertained the folks at Rosedale with classic songs spanning the 20s, 30s and 40s dressed in 40s fashions.

Staff at the home, which provides nursing, residential and specialist dementia care for the elderly, dressed up for the occasion, donning traditional 1940s-style clothing or modern-day military dress.

Rosedale residents also helped

design their own badges for this special day and left them at reception so that all visitors could take part by wearing one.

Julie Dempsey, activities coordinator at Rosedale, said: “Many of our residents have friends and loved ones who served or are currently serving in the army, as do many of our staff, so celebrating Military Spouse Appreciation Day was important to us. We always like to celebrate Armed-Forces related commemorative days as a home.

“We had a great time. Staff and residents were up and dancing or singing along and our guests, residents and staff really enjoyed the cakes and refreshments.”

The tea dance was the latest in a series of recent patriotic-themed events at the home.

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CareHomeLife hosts Social Care in 2016 Seminar at The Lowry, Manchester Honouring our loved ones with dignity is at the heart of FISC Healthcare’s customer solution brand CareHomeLife.

The brand has been developed to partner with Care Homes in particular and to work alongside them to help not only exceed care standards but also improve the culture and staff retention in the organisations.

Eddy Fishwick, MD of FISC Healthcare strongly believes the care industry must change the way it currently works.

“CareHomeLife breaks down barriers and forms partnerships with care home owners and managers to overcome the challenges being faced on a daily basis when running a home. Our purpose is to honour our loved ones with the dignity they so rightly deserve and to facilitate continuous improvement in the homes. Being fit for purpose is a must for care providers, whilst it is a choice to become the best that you can possibly be, we aim to help care homes make that choice.

We are pursuing what I believe to be the right outcome for care homes and their residents, strong leadership, a positive culture, exceptional standards of care and above all a place that residents can call home, not just any home, but their home. It should be a given rite of passage.

Partnering is key, working alongside the team in house is paramount to on-going success, on-going development in quality and our ultimate aim of driving care standards to a level where we can be proud as a

nation, proud to see our loved ones living the quality of life we expect from our providers.”

CareHomeLife hosted an inspirational seminar at the Quays Theatre, The Lowry, Salford Quays, Manchester on the 26th last month.

The theme of the day majored on values driven leadership, achievement thinking, what an outstanding care home looks like, and how to use social media in many ways to help change the industry . Delegate video feedback from a selection of the 200+ delegates is available on www. carehomelife.com The feedback panel on stage included Nadra Ahmed of NCA, Ken Nolan and Paul Simic of LCA, Kim Ombler of Care Forum Wales and Emma Averill of SARCP. Their feedback about the presentations was invaluable and added value to the event showing excellent partnering and collaboration.

The event was fully supported by National Care Association. Nadra Ahmed OBE gave inspiring feedback following an earlier seminar – “These seminars give some very, very important messages at this very difficult time for the care sector that people need to take away and understand that there are different ways of doing things.”

Continuing to add real value to the sector is something CareHomeLife is passionate about. Making a difference to the way a home is run is about so much more than supplying goods.

Product knowledge and training, leadership and management guidance and introducing efficiencies determines a much more positive outlook for staff retention and maximising occupancy.

“Having worked within the industry for 40 years we have seen personally the changes that have occurred, and in many cases they haven’t been for the good of the residents; we are concerned that unless positive moves are made imminently within the sector, families and their loved ones will continue to suffer.

Our vision as a company is to Change The Way The Industry Works. We live this by using our ideas and processes within the structures of the homes and

Eddy Fishwick – MD of FISC Healthcare work alongside management and employees to create an environment where we would be pleased and proud to place our family members in the knowledge that they will be comfortable and happy. As our involvement with our customers continues, the shift from perceived negativity to an environment where positivity and happiness prevails is key to our growth alongside the industry. Dignity in Care may be a simple phrase but to achieve it will take hard work, the correct decisions and a buy in from the industry seeing an understanding that by working with us to achieve our long term aims of comfort, dignity and respect we will see the sector as a

whole beginning to make themselves proud once more.”

Proud to partner with Caring UK, CareHomeLife will be present at every Caring UK event this year and would be delighted to welcome you to their stand. Drop by for one of our famous fresh coffees and an informal chat.

Eddy will also be speaking about his vision of honouring our loved ones with dignity. The CareHomeLife team very much look forward to seeing you.

If you would like to express your interest in one of our forthcoming seminars, please register and we will contact you in due course to confirm the schedule. Either call one of our team or visit www.carehomelife.com

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Care provider announces £26m Barclays deal

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New over 60s scheme for Greenwich is completed

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Lamont Johnson sells Maidstone care home

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Operator completes fourth acquisition

By Olivia Taylor A YORKSHIRE care operator has accelerated its plans for growth with the acquisition of a new care home in Barnsley, thanks to a seven-figure loan from Lloyds Bank Commercial Banking.

Strong Life Care provides specialist residential care for the elderly and those suffering with dementia, and provides tailored support designed to meet each individual’s needs.

The new home, Highstone Mews, in Worsbrough Common, will be the business’ fourth acquisition, adding to its existing homes in Barnsley, Wakefield and Newark in Nottinghamshire.

The purpose built home comprises of 60 en-suite bedrooms over two floors as well as communal areas such as a hairdressing salon, a sensory room and activity rooms.

As part of the acquisition, the business plans to make a number of renovations to the property to make it more accessible for residents with dementia.

This will include the development of a ‘mock street’, featuring images of a post office and village bakery to create an environment that will spark memories, encourage conversation and promote independence.

Strong Life Care currently employs more than 240 members of staff across its homes and has created 16 new jobs, including a deputy nurse manager and a clinical lead nurse, as part of the acquisition.

Harpreet Banwait, managing director, said: “In line with the ageing population, demand for high-quality accommodation is rising.

“In adding Highstone Mews to our growing portfolio, we are able to respond to this demand and provide

local families with access to the highest standard care services.

“The funding Lloyds Bank has provided over the past couple of years has been integral in helping us pursue our expansion strategy.

“We look forward to continuing our relationship with the bank as we work towards achieving our 700 bed milestone within the next five years.”

David Ingleson, healthcare relationship director at Lloyds Bank Commercial Banking, said: “The new site is a great addition to the area, providing much needed care services as well as employment opportunities for the local community.

“We have a dedicated team of healthcare relationship managers who have an extensive knowledge of the sector and are able to provide tailored support to help ambitious businesses, like Strong Life Care, achieve their ambitions for growth.”

Harpreet Banwait, managing director, Strong Life Care, Bev Cooper, group operations manager, Phil Wilson, area director healthcare and education East Midlands and Midlands and David Ingleson, relationship director, healthcare East Midlands and South Yorkshire.

45

New vision for Suffolk’s elderly care WORKING with local clinical commissioners, NHS representatives and other community, sporting and healthcare groups in Halesworth, NorthStar has designed a cutting edge care centre.

The facility will incorporate a community hub building containing NHS outreach services, day surgery, physiotherapy, rehabilitation and general health promotion facilities, 68 nursing, dementia, respite, and day care beds, 42 extra care apartments, and a further development of 44 extra care bungalows as a second phase, together with an information and

advice centre for people with life limiting conditions.

Danny Sharpe, director at NorthStar, said: “After 18 months of working hard with Doctor Sanjay Kaushal of Castlemeadow Care on the designs for this innovative concept, we are incredibly happy to be in a position to move this project forward to the next stage.

“Feedback from the public consultation was positive with people very much welcoming the new facility and integrated services for people where they live rather than travelling far and wide.”

Coed Duon Nursing Home in Holywell.

Southern Care Group Ltd sold Two businessmen have joined forces to run care company SureCare Hereford. Philip Martyn-Smith and Alistair Trow have taken on 22 staff since they took over the management of the franchise earlier this year – and are looking for more highly trained and experienced people to join the team. SureCare Hereford provides care for elderly people and those with physical and learning difficulties. The launch of the new look franchise was officially celebrated with the help of the Mayor of Hereford, councillor Jim Kenyon.

DC Care has recently completed the sale of Southern Care Group Ltd (in Administration) – on behalf of BDO LLP. The company assets consisted of Maes Elwy Nursing Home (closed) and Coed Duon Nursing Home.

These are the final two homes in the group, which was placed into administration in October 2010.

The sale of the limited company was to an experienced Welsh operator who is keen to see the homes flourish.

DC Care’s regional director, Alison Willoughby, said: “This has been one of the longest instructions I’ve had and it’s always a pleasure to see an incoming operator decide that homes in administration do have a future and invest in that vision.

“The key to this particular sale going ahead was a clear understanding of the particular challenges and a determination to think a little differently, to find a way to ensure the future of the residents and staff.”

Sickness and attrition: How to manage people-related risk RECRUITING and retaining a sizeable workforce to care for an ageing population is widely recognised as one of the biggest challenges facing care providers, outside of government funding.

Meanwhile, levels of absence due to sickness are also notoriously high amongst those delivering frontline care. These twin realities have far-reaching implications for care businesses across the UK, affecting some providers’ ability to offer continuity of care and personalised care plans and even to fulfil their contractual obligations. Stemming attrition and sickness leave is therefore essential to optimise business performance.

It is clear that sickness and attrition pose very real threats to the bottom lines of care providers. A recent report highlighted that sickness absence now accounts for close to 90 per cent of UK companies £29billion a year absence bill.1 Furthermore, the care sector has attrition rates of over 50 per cent in the first three years of employment which is much higher than most other sectors.2 Plainly, where physical and mental resilience is so crucial, there are obvious business benefits to be gained from a health related benefits programme.

As well as the immediate effect of staff sickness leave on the business, it’s important to consider the wider commercial impact – insurance claims can be significant and often have a major impact on premiums.

This is evidenced in 2012 when a care-giver was awarded almost £50,000 after injuring her back while assisting a resident.

In such physically demanding roles, care and support workers frequently suffer injuries. In fact, around one in three claims we handle are defined as employer’s liability - those claims brought by care staff against their employers. And, of these claims, onethird are made by carers who injure themselves whilst trying to assist residents or service users. A further

Simon Bentley, divisional director, Howden’s Care division and Mark Fosh, divisional director, Howden Employee Benefits.

should develop a meaningful and relevant benefits programme as this will assist with retaining employees rather than lose them to a competitor.

Whilst it is logical that employees are more likely to stay with an employer who offers good benefits, it is important to understand what good benefits look like in the care industry.

Key to its success is ensuring a mutually beneficial package for both the employer and employee.

It should offer a sense of value to the care provider and benefits that are relevant to the personal and professional life of the employee.

It should also equip the care provider with the tools to ensure that employees are supported in their time of need. This may be early diagnosis of medical and health concerns, speed of access to specialists, or access to emotional and professional counselling for support during periods of stress. All with the desired outcome of reducing absence from work and increasing engagement with the care provider as their employer.

While the industry faces these ongoing challenges, it is important to reach out to specialist advisors who can design and implement suitable solutions that are bespoke to your budget and organisational structure.

After all, healthy employees make for healthy businesses. n Simon Bentley, divisional director, Howden’s Care division (formerly CHIS & PrimeCare) and Mark Fosh, divisional director, Howden Employee Benefits www.howdengroup.com/ careandmedical 1. PricewaterhouseCooper’s absence research http://pwc.blogs.com/ press_room/2013/07/rising-sick-bill-iscosting-uk-business-29bn-a-year-pwcresearch.html 2. National Care Forum Annual Workforce Survey 2015 http://www. nationalcareforum.org.uk/viewNews. asp?news_ID=2829 3. CHIS and PrimeCare claims data 2013

one in six employer’s liability claims are made by staff who have been physically or verbally attacked by residents or service users.3 Mental health should also be high on employers’ agenda. The stressful nature of caring for people in challenging circumstances, and often coping with death, can lead to a variety of stress-related conditions including sleep disorders, anxiety and depression. These can be debilitating and result in extended sickness leave or even in employees leaving the business.

So what steps should employers take to manage and reduce peoplerelated risk?

An imperative in mitigating potential risks lies in training. Staff should be well educated about the risks they face and know how to alert management and colleagues to them. Training should be regularly refreshed and incorporate instruction on day-to-day activities including how to lift residents safely and how to use hoists.

All equipment should be routinely checked and statutory Lifting Operations & Lifting Equipment Regulations (LOLER) inspections carried out, alongside an ongoing programme of maintenance to

care home buildings and fixtures.

Common sense precautions such as supplying domiciliary care staff with a torch and spare batteries can prevent many an avoidable incident.

These issues and many more will be highlighted and addressed by a professional risk management audit.

With care providers wanting to minimise the impact of sickness leave, the appropriate insurance should be carefully considered. For example, employers should check whether their insurance cover includes Sickness Absence insurance, which will cover the cost of recruiting agency workers if staff need to take time off.

At the core of any successful business is a clear Employee Value Proposition which defines the essence of the company, what it stands for and how it is unique. It should give reasons to encourage staff to join the company, to feel proud of their workplace and compel them to want to remain with the business.

Care providers have a responsibility to ensure staff feel valued and stay healthy as part of their duty of care obligations and also because it makes sound commercial sense.

As part of an effective Employee Value Proposition, care providers

to reside with us, maintaining their privacy, dignity and ability to manage their own lives. Through new builds and acquisitions, we will be able to support more families with the care of their loved ones.

“Barclays shares our enthusiasm, aspirations and appetite for growth and we are delighted to strengthen our relationship with the bank.

“The new funding and consolidation of our finances under one umbrella will enable us to realise our ambitions.”

The funding deal with Barclays is the largest the bank has agreed with any care operator in the North of England this year.

John Anderson, Barclays relationship director commented: “We are delighted to work with Wendy and her team and provide

John Anderson, Barclays, Tony Hornsby, Mitchells, Wendy Waddicor, MD of Hill Care, Nick Goulding, hlw Keeble Hawson, Andrew Marsh, Barclays. a full banking package, including businesses. Having a focused £26million term debt. industry specialism enables us to “This deal demonstrates Barclays’ understand the current social and understanding of the sector economic headwinds experienced by and commitment to healthcare operators.”

Care provider announces £26m Barclays deal DERBYSHIRE care business Hill Care Group has secured funding from Barclays to consolidate its banking with one provider and refinance for growth with a £26million term loan.

Established in 2001 and headquartered at St Mary’s Gate, Chesterfield, the business provides care to over 1,000 residents.

Operating homes across the North of England, Hill Care will now move ahead with plans to acquire and build new facilities in communities with a need for first-class care services.

Wendy Waddicor, managing director of Hill Care, said: “We are very excited to be expanding our brand of exceptional, holistic care, catering to all our residents’ needs.

“Our priority is improving the quality of life for those who choose

47

New over 60s scheme for Greenwich is completed MABEL Polley House, a new scheme comprising 37 dwellings for tenants of the Royal Borough of Greenwich, has been completed.

The development, built on a site owned by Royal Greenwich and located on the Woolwich Common Estate in South East London, will be managed by the Council and occupied entirely by residents aged 60 or more.

Full concept design and multidisciplinary services were provided

by London design, construction and property consultancy Pellings, with Osborne as the main contractor and BPTW as its detailed design delivery architects. The project team also included Royal Greenwich and was led by the Royal Borough’s in-house New Build team.

At the outset, Pellings and Royal Greenwich undertook a programme of consultation with the local community and created a scheme that involved the part demolition and part conversion of Mabel Polley House, a derelict nursing home, and construction of a new six storey replacement. The refurbished element comprises the reconfiguration of the existing accommodation to deliver eight twobedroom and 29 one-bedroom high quality homes, with a communal lounge, parking for 37 cars and landscaped grounds.

Mabel Polley House.

Pellings Architecture Partner, Joe Pou, said: “The development delivers high quality homes that meet the specific housing needs of the borough. As well as addressing the shortage of active elderly accommodation, it allows existing council residents to down-size, thereby releasing larger family sized dwellings to households in need of larger accommodation.”

For the new build element a steel frame solution on load bearing pads was used, with framed infills finished in render or faced with brickwork.

However, for the upper storeys a metsec form of construction was used.

The principal external building fabric details and materials comprised powder coated

aluminium, thermally broken double glazed windows in anthracite and white to suit the elevational facades.

The façade materials included brickwork to match the existing bricks on the retained front facades, together with a composite wood effect panelling system and glazed balconies using open timber decking.

Pellings’ design meets ‘Housing our Ageing Population: Plan for Implementation (HAPPI)’ requirements which relate to space and flexibility, daylight, outdoor space, adaptability, shared facilities, and energy efficiency.

These standards have been met in numerous ways throughout the development of the scheme, including the incorporation of flexibility for adaptation should residents’ health deteriorate and specialist equipment or installations be required to support residents to remain in their home.

Following the delivery of Bonney Court for West Kent Housing Association, Mabel Polley House is the next in a line of ‘active elderly’ schemes designed and delivered

by Pellings, with Northview, another scheme for West Kent HA, commencing in 2016. These developments are testament to the quality of the combined expertise of the business in what is a growing sector.

49

Firm moves to New Malden with funding SURREY-based Home Instead Senior Care, which provides care at home for the elderly community, has officially opened its new offices in New Malden following a £281,250 funding package from HSBC. To support the company’s business development and growing client base, HSBC created a tailored funding package which included a £185,000 commercial mortgage and a £66,250 flexible business loan for the purchase of the premises.

Michael Jefferies, co-owner of Home Instead, said: “HSBC’s support with our relocation has been essential as we started to take on new staff. Our new premises in New Malden are twice the size, have a better layout and are far more suited to our work.

“Our ultimate business aim is to generate a positive and motivating working environment which will allow us to best serve the community; our new offices have certainly provided a space for us to achieve this and we look forward to serving more clients in the local area.”

The enlarged and fit-for-purpose new office has allowed Home Instead to, so far, grow its client base by 30 per cent, expand its office team to 18 members of staff and take on up to 90 CAREGivers.

51

Lamont Johnson sells Maidstone, Kent home LAMONT Johnson is delighted to announce the recent completed sale of the Oast Residential Home in Maidstone, Kent.

The home has been owned and operated by the Nemchand family for almost 10 years and been acquired by the Charing Healthcare

Group.

The Nemchand family commented: “Grayson really understood our business, its potential and valued it accurately, so much so we had our first viewing in days and a sale agreed within 14 days, we could not believe our luck!.�

53 SPONSORED BY

www.requiredsystems.com

Yorkshire in Bloom awards treble for Wetherby Manor WETHERBY Manor care home in Wetherby has scooped three awards at this year’s Yorkshire in Bloom competition.

The outstanding achievement - a gold award and category winner in the Public and Private Establishments category and a discretionary Yorkshire Rose Community Award (Small Groups) – follows a gold award last year.

The judges described the gardens as ‘a total joy’ and said ‘words just cannot describe the beautiful layout of flowers, sustainable planting, hanging baskets’.

They also commented that they could not find any areas to improve on, as the commitment and enthusiasm of the staff, gardeners and management were plain to see.

For the discretionary award the judges added the gardens ‘have been planted with loving care both from the management and gardeners and with guidance from the residents who take such pride in all the outside areas ... So near to the town centre but yet so tranquil and beautiful’.

Gardening and maintenance are carried out by Pullan Landscape Construction and Maintenance headed by Neil Copley.

Vegetables and herbs grown in the garden, some of which are produced by the thriving residents’ gardening club, are used

by Wetherby Manor’s cooks, and flowers are arranged by residents and staff for the

Derek Granger, David Copley and Neil Copley, right, of Pullan Landscape Construction & Maintenance with Joanne Ogden and Judith Scurr, quality assurance manager and manager respectively at Wetherby Manor. dining tables.

Judith Scurr, manager of Wetherby Manor, was presented with the awards on behalf of the team at the ceremony at York Racecourse.

She said: “We’re absolutely over the moon to win three awards. It’s a great reward for all the dedicated hard work that goes into the gardens throughout the year.

“With carefully thought out seasonal

Broadcaster Judi Spiers cut the ribbon to officially open a new dementia community at The Old Rectory. The new community at the Southern Healthcare owned home in Exeter will enable staff to provide more specialist care for residents with a dementia and other complex needs. Following the ribbon cutting ceremony, Judi had a guided tour of the new facilities, cut a special cake to mark the occasion and chatted to staff and residents. Southern Healthcare has been actively participating in a growing global network with a strong philosophy of addressing key issues in care homes such as boredom; loneliness and helplessness in later life, and developing a kind, caring and loving ‘home from home’. MD Geoffrey Cox said: “The company strives to deliver confidence in the support it provides, and specialist nursing expertise to address a wide range of care needs. We are absolutely committed to building trusting, caring and valued relationships with residents, family members and staff alike.”

New Required Systems document download manager AN online, cloud-based system giving you instant access to the most up-to-date procedures and forms required to evidence compliance with the new CQC Fundamental Standards for England.

We provide all the policies, procedures, forms and audit tools you need to comply with legislation where you are based.

Enquiries: Call 01236 782477, visit www.requiredsystems.com or email peter@requiredsystems.com

planting there is always something for our residents, their families, friends and staff to enjoy.

“The Yorkshire in Bloom judges always suggest ways the gardens might be improved, and we were bowled over when they said they couldn’t find any areas for us to improve at all. Everyone is thrilled.”

Wetherby Manor is part of Hadrian Healthcare Group.

54

CARINGNEWS

How increased connectivity will transform healthcare

By Hans Lindeman

care.

IT IS well-known that the global healthcare system is facing serious challenges with the rising cost of care and an ageing population putting an increasing strain on resources.

However, on top of this, patients are no longer passive listeners and are more demanding than they were 20 years ago, having been empowered by the internet.

Yet there is also a huge opportunity for the healthcare market with the potential to make better use of the enormous amount of patient data collected across health institutions.

Businesses can bring real benefits to society by deploying innovative technology to tackle these challenges.

The future of healthcare depends on connected health and how these new technologies can be used to modernise an outdated healthcare system and transform our ability to deliver care.

This will enable the collation of data and integration of patient records, which in turn could save lives by allowing earlier detection of diseases and prevent further illnesses by determining patterns and trends, as well as reducing costs.

Big data, big impact The NHS budget includes £1billion for connected health and integrating patient’s records across health and social care by 2020.

This demonstrates that healthcare providers are increasingly aware of the importance of connected health.

Hitachi and NHS Greater Manchester are working together using big data to prevent diabetes in the form of a lifestyle prevention programme.

Through the programme, data analysis provides critical visibility on the health ecosystem in the region and highlights key demographic trends related to diabetes, such as obesity.

Care providers will be able to use valuable insights provided by the data to better inform the lifestyle programmes and determine which demographic trends are most closely linked to diabetes.

The city of Copenhagen is also building an innovative Big Data platform to help it improve quality of life for its citizens and using data to improve hospital services is just one example.

These collaborations are examples of how technology can make a real difference, not only in providing healthcare but also to lifestyle choices.

If patient data from all over the country can be shared between healthcare institutions, the data becomes much more valuable as it will be easier to determine patterns and trends in patient health.

Analysis of genetic information from larger data sets could be used to discover mutations, providing valuable insight for drug development.

Technology enabled connected health will therefore enable healthcare providers to use big data to prevent, diagnose and cure illnesses.

The use of smart technology is set to revolutionise how we deliver care to patients and how patients take care of themselves.

It will lower the cost of care whilst enhancing the quality and maximising the potential of our healthcare resources.

Those businesses which make the most of this opportunity, investing and innovating in smart technology and connected health, will be able to make a real impact on the healthcare system and society as a whole.

The research on how social innovation could transform the future of healthcare comes from a new whitepaper from Frost & Sullivan and Hitachi on Social Innovation in Healthcare.

You can read the whitepaper here: http://www. hitachi.eu/en/sib/whitepapers/downloads/ whitepaper_004.pdf 1 http://www.who.int/ageing/publications/ global_health.pdf n Hans Lindeman, EMEA head of social innovation, Hitachi Ltd.

Rise of the power patient Big data and smart technologies have facilitated the rise of the ‘power patient’.

Access to digital resources has made patients more informed and empowered to manage their own health more proactively.

A patient’s first point of call may now be Google rather than their doctor and new technologies can now help patients make better and more informed decisions with relation to their health.

We see this with smart phone apps such as Microsoft HealthVault, which has the ability to monitor various statistics about a patient’s health and enables them to act on the results.

Connected health solutions can therefore encourage early prevention of diseases as patients take a more dedicated approach towards lifestyle choices which could affect their health.

This can ultimately reduce the burden on healthcare providers and will significantly drive down the costs of the healthcare system.

Care from afar Smart solutions such as mobile health apps and wearable technologies are set to revolutionise remote care.

Remote monitoring reduces the need for unnecessary face-to-face interaction, improving hospital efficiency and reducing cost.

This will be especially significant for the health and wellbeing of the elderly.

With research finding the number of people aged

65 or over is projected to grow to 1.5 billion by 20501, technologies aiding the care of the elderly will become increasingly vital.

Conditions like Alzheimer’s require a great deal of monitoring, meaning that patients have to move out of the comfort of their own home.

However, monitoring via sensors, wearable technology and smart phone apps gives Alzheimer’s patients more independence.

Caregivers are able to remotely monitor their condition and are immediately alerted if necessary, delaying or even avoiding the move into specialist

CARINGNEWS

Balhousie Wheatland’s Care Home has been shortlisted for the most innovative partnership award at this year’s prestigious Scottish Dementia Awards.The Stirlingshire care home has been recognised for its work with Lingo Flamingo CIC, a social enterprise that teaches foreign languages to vulnerable adults. The tailored sessions, which were introduced into the care home late last year, aim to help residents with early forms of dementia by improving communication, cognitive development and their inter-personal skills.

Fireplaces to complement any setting KATELL is one of the UK’s largest fireplace manufacturers and supply to national housebuilders, care homes and retailers.

We support the idea that care homes should feel comfortable and homely to their residents and offer an extensive range of traditional fireplaces in different styles materials and finishes, to complement any room setting.

Katell has a large manufacturing facility with a comprehensive range of wood working machinery, full assembly line and large spraying

facilities. Our supply capabilities currently include a wide range of products such as counters, tables, occasional furniture, cabinets and various units.

With our state-of-the-art timber processing machine shop, we can supply in-house design and bespoke solid timber, veneered and MDF products.

Whether it’s a one off piece or large volume batches, you will find that we pride ourselves on delivering quality products, on time and to budget.

55

57

CARINGINDUSTRY NEWS

Reduce your wage bill but increase quality WAGE bills can be reduced permanently, yet better, consistent quality of care and client independence attained by a ‘one-off’ investment in assistive technology.

Installing an Aerolet toilet lift over a WC eliminates the need for care staff to assist. Staff are released for other duties. The client feels more independent, and that their privacy and dignity is not compromised.

Even if just one client requires help to get on and off the toilet, the technology capital cost is covered by the savings in wages in less than eight weeks.

And the benefits of the equipment continue beyond that one client, for years.

“It’s a win:win situation,” said Robin Tuffley, marketing manager for Clos-o-Mat, supplier of the brand-leading Aerolet toilet lift. “If you add up the time it takes two carers to take one person to the loo, just to help them get on and off, toilet duty for one client equates to 28 hours/week- half a working day, every day.

“If the need for that toilet support is removed, care staff can be employed on other duties. The client’s wellbeing is enhanced as they feel they are independent. The equipment cost can be offset

against capital allowances for tax purposes.”

Enquiries: Telephone 0161 969 1199, visit www.clos-o-mat.com or email info@clos-o-mat.com

Medicines management guide from Rosemont

A GUIDE to medicines management and older people is available from Rosemont Pharmaceuticals.

Called ‘Medicines management and older people – a guide for healthcare professionals’, the booklet aims to help healthcare professionals learn more about how medication works, how the ageing process affects medicines, common adverse drug reactions, the definitions of compliance and concordance as well as to give an overview of some of the legal aspects of medicines management.

The content of the guide is based on current best practice and the most up to date evidence about medication management. The focus is on the care of older people, who have a higher prevalence of illness and take around 50 per cent of all prescribed medicines (Kelly 2011). Four in five people over 75 take at least one prescribed medicine, with 36 per cent taking four or more medicines (NSF 2001).

To receive a free copy of ‘Medicines management and older people – a guide for healthcare professionals’, just email marketing@ rosemontpharma.com Enquiries: Call 0113 244 1999 or visit www.rosemontpharma.com

Legally holding fire doors open can improve elderly’s mental health CARE homes have a legal obligation to make sure that they adhere to Regulatory Reform (Fire Safety) Order 2005, ensuring the safety of their residents and to prevent the spread of fire.

One of the measures that care homes must implement is the compartmentalisation of areas, installing fire doors to prevent a fire from raging through a building, trapping vulnerable people inside.

Fire doors are by nature heavy and are fitted with an automatic closing device to ensure that the door is closed should a fire break out. Whilst an absolute necessity in ensuring that vulnerable residents are protected from a fire, fire doors can pose a hindrance when it comes to the mobility of residents, which can in turn impact on the mental wellbeing and general health of individuals.

Research and studies have shown that promoting mobility of the elderly and facilitating control over the decisions they make have a positive impact on their self-esteem, which in turn can influence their mental health as well as general health.

Something as simple as improving the independent mobility of residents within the care setting can have a big impact. How then can care homes achieve this and still adhere to the Regulatory Reform (Fire Safety) Order 2005?

Installing a door retainer, such as the Dorgard, on a fire door will ensure that the heavy cumbersome fire door is held open allowing free movement by residents, with the Dorgard listening for the sound of the fire alarm. On hearing the alarm, the unit lifts its plunger and the door closer fitted to the door will then close the fire door, ensuring that the spread of fire is hindered as far as possible.

Residents often have impaired mobility and can find it difficult to navigate a fire door with a walking aid.

Enabling residents to move around independently can also free carers up to sit and chat with other residents, providing a stimulating experience, which in turn will also impact on the residents’ wellbeing and happiness.

Enquiries: For more information visit www.safelincs.co.uk or telephone 0800 612 6287.

Nurse call parts online shop

Scarf-bib designed for dignity ARE you looking for a bib that doesn’t look like a bib?

Care Designs’ Scarf-style Clothes Protectors combine the look of an elegant ladies’ scarf with the waterproof practicality of a bib.

The two silk-like fabric layers on the front are highly absorbent whilst the waterproof layer on the back keeps clothes dry.

It is easy to fasten, machine washable and crease resistant for convenience. The chic, award winning, scarf avoids the stigma attached to traditional bibs and can be worn all day with dignity.

Also see our PRO80™ Professional Series, superdurable, adult bibs with pockets.

Enquiries: Call 01223 840236, email purchasing@bibetta.com or visit www.caredesigns.co.uk

NEED nurse call parts and accessories?

Visit our online shop for all the leading brands, all at the very best prices. *PRESSURE MATS *CALL POINTS *PEAR PUSH LEADS *NECK PENDANTS *DOOR CONTACT UNITS Can’t find what you need? Give us a call for a quote. InstaCare Systems is an independent, family run company, based in Devon specialising in nurse call systems, from mats and call points to service and maintenance, through to complete new systems.

We provide genuine parts and accessories for all makes of nurse call, with fast and caring service, helping support consistent quality of care in your home. InstaCare Systems work with all the leading

manufacturers ensuring we offer truly independent advice. Our products and services are always at competitive prices and we ensure our systems deliver a solution tailor made to your home’s individual needs.

Enquiries: Call 01392 877267, email info@instacaresystems.co.uk or visit www.instacaresystems.co.uk

Girbau UK offers free laundry review to Care Show visitors GIRBAU is offering a free laundry review to visitors to the Care Show at the Birmingham NEC, stand K56.

A specialist laundry consultant will undertake the review to determine whether laundry running costs are too high, if the laundry could be run more efficiently and to check that the laundry is fully CQC compliant for infection control.

Enquiries: Contact 01462 427780

Simple solutions

Beaucare’s Beauwash™ range

BEAUWASH is an efficient, cost effective and eco-friendly laundry cleaning products range, specifically formulated with healthcare establishments in mind.

It is cleverly designed to provide superb cleaning performance at lower temperatures, shorter wash cycles and kill bacteria at just 30°C, providing a more sustainable laundry cleaning process in terms of overall running costs and for the environment.

Available in powder or liquid form: 10kg tubs, 5lt, 10lt or 20lt liquid containers. When combining

the laundry liquid with automated dosing systems, it creates one of the most efficient laundry solutions available on the market today.

Beaucare also offers advice on the most efficient way to run all healthcare laundry needs and provides expert fitting and maintenance of automatic dosing systems by its own service engineers.

Enquiries: Call 01423 878899, email sales@beaucare.com or visit www.beaucare.com

SINCE 1982, Colne (Lancs) based, Richards Residential Supplies have concentrated upon supplying simple solutions to common nursing home problems.

The new WACMAT® adheres strongly to this tradition.

With its ultra absorbent cotton pile and 100 per cent waterproof backing, the remarkable WACMAT® is an ideal accessory where spills may occur.

Used as a commode mat, in bedrooms or bathrooms, the WACMAT® ensures full carpet protection. Then, after use, simply machine wash and tumble dry! It’s that simple...

The WACMAT® will then be clean and odourfree, ready to perform time and time again.

Alternatively the flat-laying WACMAT® can be used as an entrance mat, saving you hundreds of pounds in rental costs alone.

Enquiries: Telephone 0800 074 3749.

58

Up to 50 per Teal Living to launch cent off in new ranges at Care annual sale and Dementia Show

Dave Carmichael has joined the Shackletons team as commercial manager to develop a strategy that will move the business to the next phase.

He joins Shackletons from his previous role as commercial manager at J.T.Ellis (furniture) Limited, and will manage the day-to-day business operations with a strong strategic focus, working with the company’s management team on business development. He said: “I am proud to be part of the team and have made me feel that I am a valued member from day one.

The role provides an opportunity to grow and develop my ambition as well as utilise my strategic skills and abilities to make a real difference to business performance.”

THE Fire Protection Association’s annual sale with up to 50 per cent off training and support materials to help you maintain in-house training, procedures and fire risk assessments with confidence The FPA is known for providing high-level training resources and support materials that make the distinction between simply being qualified and being competent.

Until November 30 a selection of our most sought after DVDs are half price, as well as our unrivalled training information packs slashed by 25 per cent, including: n Guide to assisted evacuation DVD – was £109.50 now £54.75. n Role of the fire warden DVD – was £109.50 now £54.75. n Fire safety in residential care homes Training Information Pack – was £185.00 now £138.75.

All our products are designed to equip you with the knowledge and skills necessary for you to manage and maintain your in-house training, procedures and fire risk assessments with confidence. Be sure to visit the sale at www.thefpa.co.uk/sale and take advantage of huge savings.

PRESENTING care home furniture at its very best will be Teal Living as it launches its new bedroom, chair and sofa family ranges to the residential care market this autumn at the Birmingham Care and Dementia Show.

As one of the UK’s largest manufacturers of furniture to the NHS and mental health sectors, the company’s R&D experience and knowledge has helped drive innovation in residential care product design.

Breaking from traditional design standards Teal Living will be sharing their ethos of manufacturing innovative furniture that creates contemporary spaces to promote safety, comfort, and independence within residential care environments.

Sara Jane Farrow, national sales manager at Teal Living, said: “With a focus on ergonomic design, distinctive styling alongside infection control, postural support, and pressure management – and with designs and materials applied creatively, we can illustrate that hi-end tailor made solutions can be achieved while meeting the specific

needs of dementia and elderly care.

“We’re manufacturing product ready for non-clinical interiors all geared towards helping the elderly maintain their independence within a home from home environment.”

A completely solution driven business, Teal Living have processes that guarantee results, and through the careful application of lean manufacturing methodologies their streamlined processes add maximum value for the customer in the shortest possible lead time.

Sara Jane added: “Taking complete control over every aspect of the design, production, delivery, installation, and aftercare, the customer is at the centre of everything we do.

“Our aim is to delight our customers with great furniture, exceptional choice, and outstanding performance. ” Based in Lancashire with its own manufacturing, Teal is a family business owned by the Senator Group.

Operating across multiple sites, we manufacture for challenging environments within the NHS and mental health sectors.

No more paper work and poor record keeping ...

REQUIRED Systems has launched a new document management system for care homes and domiciliary care providers to comply with the latest CQC 2014 compliance.

The new system is Cloud based and will operate on a range of devices from mobile phones to iPads.

The system provides all the policies/ procedures and forms that a provider requires. It can be used in Kloe and Outcome mode.

It is kept up to date on a regular basis and auto archives updated material that can be recovered as required.

As one of the major failures from a CQC inspection is poor record keeping/paper work, this new system takes that problem away and allows more time to be spent on delivering care and keeping the required audit trail and evidence in an organised and easy to use way.

Being Cloud based, the system will easily integrate with other software delivering invoicing, rotas, salaries electronic care planning etc.

The system is secure and the

administrator is able to choose who is allowed accesses and to see what has been opened.

Potential users can log in from Requiredsystems.com and open the system, view the content and use the functionality prior to purchase to ensure that it suits their needs.

We are able to provide bespoke versions of the system for care providers that wish to have additional material added or taken out.

These bespoke versions will only be visible to that organisation.

We are also able to provide single/ multiple policies and forms to meet any one off requirement.

There are demo videos on our website that clearly demonstrate the content and functionality of our various systems.