Caring UK October 2019 by Script Media

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Serious fire risk worries home staff CARE homes are believed to be at alarming risk of a fire, with three in five care home workers admitting to serious concerns according to new research. The study, which was conducted among 1,000 current and former care home employees, found that three quarters believe more could be done to prevent or manage a fire, with three in five workers having reported fire safety concerns – but half (51 per cent) say unsatisfactory action was taken as a result. There was also a worrying lack of clarity among care home workers around fire doors. Nearly half (47 per cent) said they did not understand the role a fire door plays in keeping a fire contained for a specified time, while more than eight in 10 (82 per cent) admitted to deliberately keeping a fire door open – defeating its purpose. One in five care workers incorrectly believed that painting a regular door with flame proof paint made it a legitimate fire door, and the same proportion stating that the gap between the fire door and door frame doesn’t matter. Almost three quarters (72 per cent) said they had witnessed or were aware of fire doors being tampered with, including removing the door

closer to make doors easier to open. Not only does this make the door closer redundant, when combined with other adjustments it could leave the fire door not fit for purpose in the event of a fire. Fire doors placed on the market should withstand fire for 30 minutes and have test evidence to validate this. Respondents said that on average that it would take 25 minutes to evacuate the care home where they worked, with a quarter saying that it would take longer than 30 minutes – highlighting the vital importance of fire doors in holding back fire and smoke for this time Helen Hewitt, chief executive of the British Woodworking Federation, which organised the recent Fire Door Safety Week, said: “These highly concerning findings underline how crucial fire safety is, and the fundamental role that fire doors play – especially so in light of recent instances of damaging care home fires which have threatened the lives of residents. “Evacuation strategies in care homes are very specialised, accounting for the fact that many residents will need assistance. These strategies rely on the ability of fire doors to perform their function in holding back fire and smoke to allow adequate time for rescue.”

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Care homes celebrate reaching shortlist

A cross border 100-mile bike ride was completed by a care home quality manager to raise funds for Macmillan Cancer Support. 60-year-old Lynn Walter cycled from Carlisle, Cumbria, across the border to Scotland and finished at Cramond Beach, Edinburgh. She raised £550 for Macmillan Cancer Support, the chosen charity of her employer, the Hill Care Group, based in Chesterfield, Derbyshire. Lynn was joined by 11 members of her cycling club, DOBS and FOBS CC, in The Wirral, for the ride, which took seven hours and 45 minutes.

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EXCITING plans are well underway for the third Caring UK Awards, as homes around the UK celebrate making this year’s shortlist. The awards evening will celebrate excellence throughout the industry, with trophies in over 20 categories up for grabs on the night. More entries than ever before from homes as far afield as Aberdeen and Exeter, have made the finals, now progressing to the next stage of the judging process; a visit from a member of the Caring UK team to take a look around their facilities and chat to members and staff. Following the visits, comprehensive reports will be complied to then be passed on to an expert judging panel. Nadra Ahmed OBE, executive chairman of the National Care Association, Raj Kapoor, head of training and consultancy at the Alzheimer’s Society, Hilary Cragg, a Partner at Nash and Co Solicitors and Michele Board, a Principal Academic in Nursing Older People at the Faculty of Health and Social Science at Bournemouth University, will choose the winners in 21 categories, which will be presented at a glittering ceremony at The Athena in Leicester on November 15. Details start on page 15

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CARINGNEWS

Home’s new garden sets the senses alight SUNRISE of Banstead has created a new sensory garden to help aid sensory stimulation for residents living with dementia. Led by activities coordinator Tamara Juckes, the garden has been developed as a calm, outside environment in the Memory Care Neighbourhood where all the senses can be stimulated. She said: “I’ve been really pleased to see the number of residents enjoying our new Sensory Garden, whether it’s been to come outside to have a drink, sit in the sun or watch the birds. “However, the garden is more than a simple relaxation space and we have actually seen a reduction in distressed behaviours and many other benefits, since it opened. ‘We are always looking at ways we can make our residents feel more comfortable and the environments we provide are a really important part of this.” Aside from being a space for residents to spend time in the sun, the garden is also there to help reduce the symptoms of distressed behaviours in residents living with dementia. It was developed with resident

www.caring-uk.co.uk Advertising Healthcare Product Manager: Bev Green Tel: 01226 734288 Email: bg@scriptmedia.co.uk Assistant Sales Manager: Tracy Stacey Tel: 01226 734480 Email: cuk3@scriptmedia.co.uk National Sales Executive: Sales and Marketing Director: Tony Barry Tel: 01226 734605 Email: tb@scriptmedia.co.uk Publishers Script Media 47 Church Street, Barnsley, South Yorkshire S70 2AS. Email: info@caring-uk.co.uk Editorial Group Editor: Judith Halkerston Tel: 01226 734639 jh@scriptmedia.co.uk

involvement and has been created with a view to engage all of the senses. There is an array of bright colours for residents to look at, including vibrant decorations they helped to make, a variety of flowers and a whole wall painting of the seaside. In addition to this, there is a water fountain and bird feeders so that residents can hear the soothing sounds of nature. For those interested in tasting the garden’s produce there’s a herb section with mint, thyme and oregano, as well

as regular treats served in the outdoor setting. Completing the set of senses, residents are able to roam the garden to take in the smells of nature, such as lavender, and there are a range of activities, like helping with the gardening, if they wish to work with their hands. The garden has been a hit amongst residents and has also increased the confidence of team members supporting those with dementia.

At Script Media, we try to get things right but occasionally, we make mistakes. If you have a complaint about a story featured in our magazine or on our website, please, in the first instance, contact us by email: dm@scriptmedia.co.uk We abide by the Editors’ Code of Practice as demanded by the Independent Press Standards Organisation. For details on the code and what to do should you be unsatisfied with the way we handle your complaint, please visit www.ipso.co.uk

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Group Production Editor: Dominic Musgrave Tel: 01226 734407 dm@scriptmedia.co.uk Studio Manager: Stewart Holt Tel: 01226 734414 sth@scriptmedia.co.uk Database enquiries to: 01226 734695 E-mail: circulation@ scriptmedia.co.uk Whilst every effort is made to ensure the accuracy of all content, the publishers do not accept liability for error, printed or otherwise, that may occur. Follow us on Twitter @caringuk

CARINGNEWS

Caravan set to bring back memories

A RETRO-style ‘reminiscence’ caravan designed to help those with dementia has been opened by the Mayor of Winchester at Westacre Nursing Home. Local residents, families, and members of Alzheimer Society Winchester joined Councillor Eleanor Bell to launch the innovative new initiative intended to aid residents with dementia at the home. Manager Diana Hearn said: “We are constantly looking at new ways to support and enhance the care we provide our residents with dementia. “Revitalising this caravan and transforming it into a space for reminiscence has been a great team project and we’re thrilled to make it available for our residents and their families to benefit from it.” Designed to bring back memories of traditional caravanning holidays, the vintage caravan has been installed in Westacre’s grounds as part of its Reminiscence Therapy programme. It comes complete with designs true to the decade including dark wood panelling, butterfly net curtains and a blue speckled fitted sofa along with vintage biscuits, a tea set and traditional games.

Dismay as social care action delayed again PROVIDERS are angry after Prime Minister Boris Johnson warned that action on social care was to be delayed until at least the end of the year. Mr Johnson has said he is working hard to find a solution to the social care crisis and that he is seeking cross-party consensus on a way forward. But care providers say his admission that no solutions will come forward until the end of the year is a betrayal of the 1.4m who are today living without the care they need. The Independent Care Group is calling on Mr Johnson to make tackling the social care crisis his number one domestic priority. The Group’s chair, Mike Padgham, said: “We are extremely dismayed that Mr Johnson looks set to follow the path of his predecessors and fail to bring long-overdue action over social care. “He had promised the 1.4m people living without care that he was going to tackle social care ‘once and for all’ but now we are told nothing will happen until the end of the year. “By then that 1.4m figure will have grown substantially and the number of care and nursing homes and homecare providers facing a battle

Mike Padgham to survive will have grown too, with many falling by the wayside.” The ICG is dismayed that despite making promises over health, education and law and order, social care looks set to miss out again. “Why is it that social care is always pushed down the priority order? When Mr Johnson became Prime Minister he set out his intentions to tackle the crisis quickly and prevent people having to sell their home to pay for care. But here we are, just weeks into his premiership, and he is already going back on that pledge,” Mike added. “Support for social care is vital to help older and vulnerable adults and it also relieves pressure on the NHS, so it is a win-win for the Government, but nothing ever seems to get done.

“Seeking political consensus is very laudable, but what this country needs to see is action. “Angela Merkel set Mr Johnson a 30-day deadline to solve Brexit – well we should do the same, but the solution to the social care crisis will be much easier to achieve.” The ICG says social care is in crisis with 1.4m people living without the care they need and providers failing. It has written to the Prime Minister inviting him to visit social care providers on the frontline at its base in North Yorkshire to see the challenges facing the sector. It is calling for urgent action to be taken straight away to get extra funding into social care. It argues that there is a human case and an economic case for supporting social care. Support for social care eases pressure on the NHS by keeping people out of costly NHS hospital beds. The sector employs 1.62m – more than the NHS – and contributes £40.5bn to the economy. The ICG says the past 17 years has seen 13 documents – four independent reviews/commissions, four consultations and five white and green papers on care. It argues that action, rather than further discussion, is now overdue.

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CARINGNEWS

Residents get their own pub

Silverdale carer Joanne Tipping, activity lifestyle facilitator Lindsay Hadfield and housekeeper Sandra Sutherland get into the beach party spirit.

Beach party fun for residents A BREDBURY care home defied the weather and held a beach party to keep summer going for as long as possible. Residents at Borough Care’s Silverdale home enjoyed playing games before tucking into fish and chips followed by jelly and ice cream or lemon meringue pie. No trip to the beach would be complete without an ice cream so later in the day it was ice creams all round.

Activity lifestyle facilitator Lindsay Hadfield said: “Our beach party was a great success and everyone had a wonderful time. “Playing games, eating ice cream and enjoying fish and chips helped bring back lots of happy memories of visiting the seaside for our residents.” Family members were invited to join in the fun afternoon, which also included a tombola and a book stall. The proceeds of these stalls were put to Silverdale’s amenity fund.

RESIDENTS at MHA Abbey Park in Coventry can now enjoy a tipple down at their ‘local’ after the care home transformed one of its lounge areas into a traditional pub. ‘The Abbey Arms’ provides a space for residents to meet and socialise on a weekly basis, while taking part in the home’s regular schedule of activities. A Gentleman’s Club, Ladies Club and dominos tournaments are all held at the pub. Home manager Tina Thompson said: “We initially wanted to create a new environment for residents to enjoy, which would give them a change of scene and a place to meet up. “Having asked both residents and staff for their thoughts, the idea of the pub progressed from there. “The pub is proving a fantastic addition to our home and has become a real focal point for everyone. We’re really pleased with the positive feedback we’ve had.” While the bar is not licensed to serve alcohol, staff co-ordinate when weekly activities are taking place to ensure drinks are brought in and the authentic pub atmosphere comes to life. The home will also be using the space to build closer links with the

local community by opening its dominoes tournaments up to other care homes in the surrounding area. Staff at MHA Abbey Park are already busy planning their next big project. They are looking to extend the existing shop so they have more space and can allow less able residents to experience a trip to the shops.

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Home celebrates five-star food hygiene standards THE team at Manor House residential home in North Walsham, Norfolk is celebrating after being awarded five stars following a food hygiene inspection. The achievement is the highest rating a care home can receive from Environmental Health officers and demonstrates the home has complied with statutory obligations by showing outstanding food hygiene standards. The news follows the recent 30th anniversary of Chantelle Lown, head chef at the home, who was the subject of a special presentation to thank her for her loyalty and dedication. After spending 12 years in a care role, she became the head chef, and

now runs the home’s kitchen where she caters for up to 48 residents, in addition to staff and visitors. Paula Pawsey, manager of The Manor House, said: “Congratulations to Chantelle and her team for achieving the five-star hygiene award from the Environmental Health; something we’ve achieved for a number of consecutive years. “We’re delighted to have been awarded the highest rating for our food hygiene. “It is very important that we achieve the best possible standards and I’m proud of all members of staff who work hard to maintain our excellent standards.”

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CARINGNEWS

Association reveals its 2019 Awards finalists

Borough Care welcomed young people taking part in a National Citizen Service project to its Lisburne Court home in Offerton. The largest not-forprofit provider of care for older people in Stockport has linked up with The Challenge, one of the leading providers of the National Citizen Service. The group of young people met with staff and residents at Lisburne Court to decide what the project should entail. It was decided the outside area where residents sit needed brightening up so the young people came up with a mural design, which was painted onto wood and attached to the building. Circles of wood from a felled tree were decorated by residents and the young people working together. These will be hung from tree branches as a memory of the day.

THE National Association of Care Catering has announced the finalists for its annual awards. The prestigious awards recognise and celebrate teams and individuals from across the care catering sector that demonstrate innovation, excellence and dedication in their field, creating real benefits for the people they cater for and their colleagues. Neel Radia, national chair of the NACC, said: “Yet again, the NACC Awards are spotlighting exceptional talent, dedication and innovation within the field of care catering. “It’s the hard work and vision of care catering professionals up and down the country that help ensure individuals in a care environment receive the quality care they deserve that puts person-centred nutrition, hydration and wellbeing at the core of mealtimes. “The awards are a personal highlight, as recognising and celebrating the great work and contribution of our members is an absolute honour. I congratulate all the finalists on their excellent achievements, and I look forward to announcing the winners in October.” The overall winners will be revealed at a special NACC Awards gala dinner on Thursday October 10 at the East Midlands Conference Centre,

Nottingham. The finalists are: n Care Establishment of the Year Award, sponsored by Hobart: Herefordshire Care Homes. Ferndown Manor, Care UK. n Meals on Wheels Award, sponsored by apetito: Icare GB Ltd. Hertfordshire Independent Living Service. MyChef. County Enterprise Foods. n Nottinghamshire County Council Catering Team of the Year Award, sponsored by Brakes: Meallmore Ltd. Westfields Care Home. Care UK Hospitality Team. Soil Association, Food for Life. n Catering manager of the Year Award, sponsored by Unilever Food Solutions:

Adriano Carvalho, head chef, Gracewell of Newbury. Pauline Batty, catering manager, Monmouthshire Meals. Juliana Martins, chef manager, Carlton Court Care Home. Allan Brazier, director of hospitality services, brighterkind. n Our Care Catering Hero Award, sponsored by Premier Foods: John Marshall, chef, Gracewell of Newbury. Jan Brown, meals service provider, Monmouthshire Meals. Ivan Nobrega, service driver, apetito. The recipients of the Pam Rhodes Outstanding Achievement Award, sponsored by Robot-Coupe and the National Chairman’s Award will also be revealed at the awards dinner, plus the winning region in the NACC Region of the Year Award category, sponsored by Meiko.

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CARINGNEWS

Student moonlights as home’s bingo caller A STUDENT from Bannockburn has ditched the stereotype and spent his summer break befriending older people in Stirling. Sam Conway began volunteering at Bield’s Strathallan Court in May, delighting tenants and staff with his natural talent as the development’s newest resident bingo caller. Eager to gain real world experience after graduating with a degree in Psychology from Abertay University, he took on a social activities volunteer position at the Stirlingshire development earlier this year and visits the tenants weekly. Sam, who also volunteers at a victim support helpline, said: “I knew that I wanted to get some more experience before applying for my Masters so when I came across the position at Strathallan Court, I jumped at the chance. “I’m really close with my own grandmother but I’m conscious that other older people may not have young people in their life that they can talk to. “I don’t really think of it as volunteering anymore, I look forward to visiting the development. After the bingo, we’ll sit down and have a chat and a cup of tea. “I love hearing all the tenants’ stories and telling them all about my

Kader Daffe and Ken Clarke.

MP kick-starts celebrations own life – they’re always asking about university and what it is that I’m studying.” Research shows that intergenerational volunteering can prove beneficial to both young and old people, allowing volunteers to mix with a social group they might not normally interact with while reducing isolation in older people. Recently accepting a place on Glasgow Caledonian University’s Forensic Psychology MSc course, Sam plans to continue volunteering when he returns to his studies. Sandra Nicol, development manager at Bield’s Strathallan Court, added:

“From the moment Sam walked through the door for his interview, I knew he would make a great addition to our volunteer team. “He is a natural people person and really outgoing – full of laughs and always up for a chit-chat. It’s fair to say he’s proved incredibly popular with the tenants and made a big impact in the short time he’s been here. “Sam now visits the development once a week to call out the bingo numbers. It’s actually a very stressful role – our tenants take bingo very seriously – but he’s taken to it like a pro.”

TO coincide with Ruddington Manor Care Centre in Wilford celebrating its first birthday, Ken Clarke MP visited the state-of-theart care facility in his constituency to kick-start the celebrations. During his visit Ken met and mingled with residents, received a tour of the home and enjoyed a light lunch with the New Care operated care home’s registered manager Kader Daffe. He said: “I was delighted to welcome Ken to Ruddington Manor and update him on New Care’s success at The Grand and its progress here since the home opened 12 months ago. “Ken generously spent lots of time with some of the residents, which they thoroughly enjoyed, and showed interest in the facility, its services and clinical offering, which we discussed on the tour.”

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CARINGNEWS

Colleagues are reunited after 68 years apart

A CARE home resident from Dewsbury has been reunited with her former friend and colleague – 68 years after last seeing him. Betty Teale, who lives at Ashworth Grange, bumped into Brian Holroyd, now 90, after attending a singing group at Avery Mews care home in Heckmondwike where he now lives. The former colleagues, who both used to work at Holroyd and Pickersgill Auctioneers in Dewsbury almost seven decades ago, have not seen each other since Betty left the company in 1951. Betty started her career at Holroyd and Pickersgill Auctioneers as an office worker in 1964, handling admin for the estate agents and auctioneers. She left after five years to help her husband set up his own building firm. Brian’s father owned Holroyd and Pickersgill Auctioneers. Colette Senior, lifestyle manager at Ashworth Grange, said: “Betty was absolutely ecstatic to run into Brian – as soon as she got home she couldn’t wait to tell us all about it. Brian has already visited Betty here at Ashworth Grange where they enjoyed a lovely lunch and a good catch up. “They have plans to meet again soon and Betty has even invited Brian to her birthday party next year.”

Artists share results of groundbreaking study A PIONEERING pilot study exploring the impact of creative workshops on those living with dementia at Belong Crewe care village has proved a huge success. The findings are currently being evaluated by the Centre for Collaborative Innovation in Dementia at Liverpool John Moores University to assess how the arts can be effectively embedded into other care environments. Launched in January, the pilot marks the first phase of Belong’s unique three-year research project with Liverpool’s centre for the contemporary arts, Bluecoat. As part of the collaboration, named ‘Where the Arts Belong’, Bluecoat commissioned six critically acclaimed artists, with many years of nationally recognised practice between them, to work in ‘residency’ at the care village. Here, they engaged residents, family members and support teams in a bespoke six-month art programme, boasting over 70 different workshops ranging from storytelling and sculpture to music and dance. Evaluation of the residences so far show that these experimental initiatives are improving the lives of the individuals involved, especially those living with dementia. Early results include high

participation, enhanced cognitive capacity and an increased sense of community amongst previously isolated individuals. The resounding success of the first stage of the project was captured at a celebratory event at Belong. Here, the findings were showcased alongside an impressive art exhibition, produced by participants, ranging from clay cabbage leaf plates to multimedia works exploring the diverse perspectives of people living with dementia. These research insights will inform future practice at the care operator’s upcoming state-of-the art villages in Birkdale and Chester, which are due

to open next year, and will be the first to have permanent staff trained in specialist arts provision. Belong deputy chief executive Tracy Paine said: “We are thrilled with the outcomes of the pilot study, which are making a real contribution to best practice in this area. “The next stage of the project will see the ‘artist in residency’ scheme implemented at our new care villages, helping our customers live happier and more enriched lives.” Members of the public are invited to take part in a series of outreach art workshops, which will take place at The Atkinson in Southport, from October.

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DC Care Specialist Healthcare Business Agents specialises in the sale and acquisition of care facilities across the UK. Established in 2002, our specialist team has extensive experience gained over many years, concluding a significant number of transactions across a wide spectrum of unit sizes and categories of care. Working with vendors and purchasers nationwide, we have established ourselves as one of the largest and well regarded independent healthcare specific agencies in the long-term care sector. Selling a care business can be a complex and sensitive process, DC Care endeavours to maintain strict confidentiality throughout the transaction.

Good reporting procedures are followed with regular updates issued to both vendors and purchasers throughout the sale process, with an emphasis on timely completion of the sale. Unlike some of our competitors we do not charge upfront fees. Our fees are only payable following completion of the sale. Considering selling your care business discretely or looking to expand your care portfolio? Call us on 01937 849268, email sales@dccare.co.uk or visit www.dccare.co.uk

opportunities. In total, the team has supported the creation of over 2,500 much needed beds for communities across the UK, both in the private market and those which are socially funded. It now provides the highest level of funding into the sector since it was first established. Outside its work with SMEs, corporates, third sector and investors in the industry, the Bank supports a range of charitable

causes relating to the sector. This includes the Care Workers Charity, which represents the interests of staff who support patients nationally, as well as Mencap, the UK’s leading learning disability charity, working with people with a learning disability and their families and carers. Graham Harper Director, Health & Social Care Mobile: 07767 463488 Email: graham.c.harper@cybg.com

Outstanding Achievement – Shackletons

SINCE 1959 Shackletons have been supplying the UK’s leading residential care home providers with design-led traditional and contemporary healthcare furniture. From new builds to refurbishments, we work closely with our customers throughout the whole process to create a care environment which is safe, practical and stylish. Care is a core value at Shackletons. We don’t just design and manufacture furniture; we create a comfortable and enjoyable experience. We believe that a care environment should feel like a home from home and as a result, every piece of furniture is designed and created to be stylish and comfortable, with modern fabrics and contemporary shapes. And just as importantly, these pieces are

highly practical and appropriate for the consumer. Our 60 years’ experience of furniture manufacturing heritage is a tremendous foundation which, over the last 12 months, has allowed us to further expand and enhance our range of furniture, dining tables, dining chairs, beds, occasional tables and cabinetry. Shackletons – creating comfort for you. Call 01924 868470 or visit shackletonsltd.co.uk

Excellence and Innovation in Dementia Care – Alzheimer’s Society PROVIDE the best care and support to your residents with dementia training from Alzheimer’s Society. Our affordable, CPD accredited training will help your staff to confidently support people affected by dementia. Available face-to-face and online, our engaging courses are informed by the latest research and the experiences of people living with dementia. Prices start from just £595 per day for face-to-face training for up to 16 people. Our portfolio of training courses range from introductory dementia awareness suitable for everyone to advanced courses relating to pain management and end of life care for staff supporting people with advanced dementia. Our innovative consultancy services offer a unique insight into how well care providers meet the needs of people living with dementia. Our

consultancy services range from environ mental audits to quality of life reviews and enable organisations to remain at the forefront of best practice. Our programmes are delivered by experts in the field and all of our services are underpinned by Alzheimer’s Society’s values, which seek to challenge misconceptions around dementia and raise awareness of how to support people living with the condition to live well. Call the team on 01904 929 464, or email dementiatraining@ alzheimers.org.uk

Care Team of the Year – Independent Care Group IN these challenging times, it is more important than ever that social care providers have a strong voice to represent them. The Independent Care Group (ICG) is that voice and we are always looking to welcome more new members to join us and strengthen our numbers. The ICG is a recognised representative body for independent care providers in the private and voluntary sectors. It works on behalf of care providers for all client groups

including care homes, domiciliary care agencies, supported living and extra care housing providers, and day care centres. For more information on the ICG please contact Beverley Proctor, Chief Executive, Independent Care Group, beverleyproctor@ independentcaregroup.co.uk

Regional Care Home – South

– Fusion Care Solutions STILL using paper based systems to manage aspects of your care business? Yes you might be able to manage that way, you’ve always done it that way, is there a part of you that can’t face changing, not to mention the perceived upheaval, time, investment and training required to change. The thing is, switching to Fusion is none of those things, and once you’re up and running you’ll know for sure your data is safe and compliant whilst your business runs more efficiently. Fusion is for care providers who strive to achieve the best care and the best working practices. Capture relevant information such as resident/staff details in the most simple time efficient way. Manage your documents to ensure that information is dealt with logically. Avoid duplication of using handwritten timesheets that

need to be manually inputted into a payroll system. Address technological acre planning obstacles. The perception that your staff are not IT literate is out of date, most people own a smart phone, so yes they are IT pros! Streamlining optimising and automating certain internal processes will reduce delays, human error, red tape, and the complexity of certain manual administrative processes as well as relieving the stress of the inspectors visit! Fusion is for care providers who want to streamline business process, stop errors, prevent repetition and achieve “Outstanding” we have the solution. Software for care by people who care. www.fusion4care.com 01133 979 555

Limited sponsorship opportunities are still available. For further information call Bev Green on 01226 734288

CARINGSAFE HANDLING OF MEDICATION

Safe administration of medicines By Sonia Garner

SAFE administration of medicines means that medicines are given in such a way as to maximise benefit and to avoid causing harm. Whenever possible, (unless a risk assessment has indicated otherwise), residents in care homes should be supported to look after their medicines themselves. But it is inevitable that some medicines support will need to be provided. Having a medicines policy in the home will help ensure the safe administration of medicines. The policy should include written processes for any care home staff administering medicines, training and competence requirements, as well as issues such as covert administration of medicines and the use of homely remedies. Your pharmacist should be able to advise you on the content of the policy. Many care homes now have a dedicated ‘care home pharmacist’ who reviews residents’ medicines and looks at issues such as the supply and storage of medicines. One of the recommendations from National Institute for Health and Care (NICE) is that the six R’s of administration be included in the medicines administration process: 1. Right resident Confirm the resident’s identity – maybe you recognise the resident or you could ask the patient to confirm their details or check with another member of staff 2. Right medicine It sounds simple but the names of medicines can be confusing and sometimes sound or look similar to other medicines. Check the name of the packaging matches any records Don’t forget to also check the item is still in date

3. Right route Check the route is appropriate for the resident. For example, can they swallow a large tablet or would a liquid be better? 4. Right dose Different doses are sometimes used for different conditions so it’s important to check that dose is what the prescriber intended 5. Right time Check it is the right time. Also check when the last dose was given and that it hasn’t been given already by e.g. a relative 6. Resident’s right to refuse Ensure you know what to do if a medicine is refused, including what to record. Other issues which should be included in the

policy are what to do if the resident is having a meal or is asleep; how to report administration errors or adverse reactions. Perhaps one of the most confusing issues for staff is what to do with medicines that are labelled ‘when required’. Why is the medicines to be given ‘when required’, how much should be given, is there a minimum time between doses, and how is it recorded – these should all be addressed in the care home medicines policy. Managing medicines in care homes (2014) from the National Institute for Health and Care (NICE) provides further suggestions for what should be included in a medicines policy and administration process. A sample checklist is included on their website. n Sonia Garner is professional standards advisor at the Royal Pharmaceutical Society.

CARINGSAFE HANDLING OF MEDICATION

Advertiser’s announcement

An unrivalled range of liquid products Young musicians visit care home

TEAM members and residents at Sunrise of Westbourne received a visit from a group of talented young musicians for a special live performance. The visit was organised by MusicWorks, an organisation founded to provide the highest possible level of chamber music experience for young string players and pianists aged 14-18. During MusicWorks courses, students have the chance to explore music masterpieces with guidance from a team of international performers with a passion for chamber music. To support their pupils in getting to know the music they’ll be working on, a few of MusicWorks’ teachers took them in to Sunrise to entertain the residents. The students were keen to share their exploration of music as an

art form with everyone at the home. Mark Jones, activities and volunteers coordinator at Sunrise of Westbourne, said: “This visit was a wonderful way for our residents to enjoy a musical performance with a difference and was greatly enjoyed by all. “We would like to thank MusicWorks for sharing the talents of their young musicians with us and look forward to arranging similar events at Sunrise in the near future.” Teachers who accompanied the students included Catherine Manson, the first violinist of the London Haydn Quartet and leader of the Amsterdam Baroque Orchestra, Robert Max, who has played in the Barbican Piano Trio for 20 years and is principal cellist of the London Chamber Orchestra and Krysia Osostowicz, the first violinist of the Dante Quartet and Endymion Ensemble.

ROSEMONT Pharmaceuticals are the specialists in liquid medicines. With an unrivalled range of more than 70 licensed liquid products and 50 years’ dedicated experience, we are the trusted experts. Rosemont aim to deliver effective medication management solutions for patients who suffer from swallowing difficulties. Difficulties swallowing are prevalent or a key concern in the elderly, stroke patients, patients with dementia1 and people with intellectual disabilities2. A difficulty swallowing can affect the patient’s ability to take soliddose medication, such as tablets and capsules which may compromise adherence and therapeutic outcomes3. Licensed liquid medicines may provide an easier to swallow, more appropriate formulation for patients with swallowing difficulties4. We are well respected by the healthcare industry and have been involved in developing guidance about caring for patients with swallowing difficulties. Rosemont also recently launched the only range of licensed liquid medicines approved for PEG/NG tube use. Trust in Rosemont to support you

Advertiser’s announcement

and your patients. We guarantee delivery within 48 hours in more than 99 per cent of orders and within 24 hours delivery is available on request. We also have a dedicated and knowledgeable UK based customer service team who provide support for our customers. References 1. Clavé P, Shaker R. Dysphagia: current reality and scope of the problem. Nature Reviews Gastroenterology & Hepatology. 2015 May;12(5):259. 2. Robertson J, Chadwick D, Baines S, Emerson E, Hatton C. People with intellectual disabilities and dysphagia. Disability and rehabilitation. 2018 May 22;40(11):1345-60. 3. Strachan I, Greener M. Medicationrelated swallowing difficulties may be more common than we realise. Pharmacy in Practice, 2005. 4. Greenwall R. Medicine Management. Medicines management and older people – a guide for healthcare professionals. Aug 2017. DTM121 DOP Sept 2019.

How soon will using eMAR be mandatory? By Chris Gledhill WE are already in October and 2019 seems to have flown by. We have noticed this year that regulatory inspection reports are more and more referencing the use of Electronic MAR systems, with typical CQC comments including: “The system highlighted if medicine records were not completed which reduced the risk” of medicine errors, and “Technology was readily used to meet the needs of the service – an Electronic MAR system was already being used”. Clearly our customers are being praised and even marked up in their inspections for being in tune with the move to paperless systems – but the question on my mind is when will the regulators start to mark care providers down for not using electronic recording? Indeed is it happening already? Lets look at what evidence we have at the moment. 96 per cent of care homes using Electronic MAR have a Good or Outstanding rating overall, with 17 per cent of these homes improving from Requires Improvement to Good. Eight in 10 care home managers we speak to believe they will have to be paperless in their recordings ‘at some point in the next year or so’, with almost all agreeing that this ‘is

the way things are going’. This year almost 15 per cent of smaller and independent care homes are using an eMAR system, up from six per cent this time last year. At this current rate we estimate more than 50 per cent of care homes will be using these systems by the end of next year. It’s probably worth taking a moment to think why this is. I believe it is a mixture of three things. Firstly, positive factors: for example quicker medication rounds, reduced risk and more accessible storage. Secondly, industry factors such as a push towards original box medication and managing this audit workload. And finally general technology factors such as an increase in mobile device power, improved internet connectivity and the push to 5G. Think, almost every other process we touch in our lives is now paperless, from online banking to booking flights for your holiday. So, is it mandatory to be electronic in your medication recording right now? Maybe not, but its coming soon, and being prepared is the smart move. n Chris Gledhill is MD of Electronic MAR. Find out more at www.electronicmar.co.uk

Electronic MAR recording

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CARINGNEWS

CQC decision ‘fair, reasonable and proportionate’

Resident Sylvia Bond with activities co-ordinator Lyndsey McBride.

Home reaches out with ‘Postcards of Kindness’ AN Atherton care home is helping to combat loneliness and isolation by reaching out via Facebook group ‘Postcards of Kindness’. The Chanters has been purposebuilt to provide specialist elderly and dementia care which includes a dementia strategy, as well as looking after residents with learning disabilities. Activities co-ordinator Lyndsey McBride, joined the Facebook group, which is now connected to more than 150 care homes in the UK, to help with reminiscence activities within the home. She said: “In a very short space of time we have now received more than 50 postcards, mostly from the UK, but we have recently received postcards from as far afield as India and Taiwan. “We put posters in the home to encourage visitors to the home to

send postcards. We have used maps and postcards on the wall to see how far our appeal has spread.” The Chanters have created a special ‘The Chanters’ postcard to reply to the cards received. It was designed using a photograph of the outside of home in its summer glory. Manager Anne Hargreaves added: “It is heart-warming that complete strangers take the time to find beautiful postcards, write and send them to us. “It’s really beneficial for our residents, especially those living with dementia, to reflect on past experiences and share memories. “We’re really proud to be part of the community in Atherton. Any help with our project would be greatly appreciated. “Our residents love seeing all the different places people are travelling to this year.”

Home designs eco-garden to bring the wildlife back AN Oxfordshire care home has designed and built an eco-garden to encourage more wildlife, following requests from nature loving residents. Churchfields’ meadow and prairie area features paths that lead to birdboxes, surrounded by hedgehog homes and a variety of plants and flowers, all carefully positioned to make it accessible to residents. Owner Jane Roberts said: “This is a project that has taken considerable thought and planning. We are hoping that bringing wildlife back into the garden will give residents a purpose when enjoying time outside. “Some of our residents are keen gardeners and wildlife lovers, and we listened to their requests when thinking about the design of the garden. “Our new gardener is passionate about involving residents in all aspects of the garden. To see everyone’s enthusiasm and enjoyment is wonderful.” Through the development of the new garden area, the Cassingtonbased home hopes to not only attract more wildlife but also encourage

residents to spend more time in the garden. The home selected more than 1,500 types of plants and flowers that will attract bees, butterflies and certain birds, as well as hedgehogs, which will enable residents to observe the wildlife making their way back into the garden. Other improvements planned for the garden will be an allotment area and summer house.

A FIRST-tier Tribunal has ruled in favour of the Care Quality Commission’s decision to refuse an application submitted by Action for Care Ltd to vary a condition of its registration. Action for Care had applied to increase the number of people it looked after at The Orchard – a residential care home located in Wistow, Selby. The Orchard is one of eight premises registered by Action for Care that look after individuals who have a learning disability or additional complex needs, including autism, challenging behaviour, epilepsy and communication difficulties. On February 6, 2018, Action for Care proposed to increase the maximum number of people it provided care for from six to eight. They planned to provide the accommodation for the extra residents by making use of vacant en-suite bedroom and by using what it referred to as ‘the Bungalow’. This was a structure that had recently been converted from a double garage and workshop in a fenced-off area at the back of the care homes communal garden. CQC visited The Orchard on May 9, 2018 to carry out a full assessment of the proposal. On September 19, 2018, the CQC made the decision to issue a Notice of Proposal to refuse this application – citing concerns that the proposal was contrary to national policy guidance, specifically Registering the Right Support 2017 and Transforming Care 2012. It was CQC’s view that the proposal was not ‘person centred’ and did not consider ‘whole life’ service provision, nor did it promote choice and control. Further to this it did not provide a model of care consistent with best practice and the views of the people using the service had not been sought. The conversion of the garage to a bungalow was not an appropriate home and did not support a person to live independently with support. On October 18, 2018, Action for Care appealed the NOP and shared documentation from an ‘estates assessment’ of ‘the Bungalow’ carried out by Vale of York Clinical Commissioning Group. This documentation was considered but on December 21, 2018, Action for Care were notified that a Notice of Decision upholding the original decision had been made. On January25, 2019, Action for Care lodged their appeal against the NOD. The CQC did offer a compromise to allow an increase in the main house from 6six to seven if an impact assessment was carried out, and to permit the use of the bungalow on a short term ‘respite’ basis. This was rejected by Action for Care.

Joyce Frederick The hearing began with the threeperson panel visiting The Orchard to carry out their own assessment. It was only after this visit that the panel heard oral evidence on behalf of both Action for Care and CQC. In providing his conclusion to the hearing, Tribunal Judge Timothy Thorne made it clear that he considered “everyone involved in this case, on both sides of the litigation were acting in good faith in what they considered to be in the best interests of vulnerable service users”. Judge Thorne added: “However, in light of the evidence before us we are driven to the conclusion that the proposal is inappropriate….by reference to the national guidance and policy. “We conclude that the proposed increase in numbers and the extent to which it departs from national policy and guidance create unacceptable and serious risks to service users in the provision of care…. we find that the decision was, and remains, lawful, fair, reasonable and proportionate.” Welcoming the decision, Joyce Frederick, deputy chief inspector, registration at CQC, added: “I am very pleased the First-tier Tribunal has agreed with our decision to reject the application made to us by Action for Care. “The proposed increase to the numbers of people they were looking after was not in the best interests of those who use this service, and indeed the new residents who would have moved into the facility. “The providers had not consulted with those already living there and had not assessed the impact of the change on their lives. “The panel agreed entirely with our analysis that the accommodation at The Orchard was not appropriate to provide care for more people than originally intended. Allowing registration in such circumstances would go against the “Transforming Care agenda” and would in no way conform to the “Registering the Right Support” guidance. “We have an extremely important role in only permitting registrations that protect the health, safety and welfare of people with complex learning disabilities and/or autism.”

Caring UK Care Providers Conference FINAL PLAC REMA ES INING

York Racecourse 6th November 2019

BOOK

£25 sin

Speakers include:

NOW

£35 tw

gle de

legate

o dele

Professor Martin Green OBE, Care England

gates

Alison Chilton, Care Quality Commission Lunch & refres hmen ts includ ed

Angela Thompson, Skills for Care Dr Michelle Board, Principal Academic, Bournemouth University Andrew Tovey, Office of the Public Guardian Steve Gardner, Oomph! Wellness

N o rt h

Good y ba attend g & an certifi ce cate

FINAL CONFERENCES OF 2019 L FINA S CE PLA ING AIN REM

NOW K O te BO lega

e de singl tes lega o de w t 5 £3

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South

Colchester United Football Club 23rd October 2019 Speakers include:

Nadra Ashmed OBE, National Care Association Lo-Anne Lewis, Care Quality Commission Nicola Faulkner, Skills for Care Mike Lambourne, Competition & Markets Authority

& bag y d o ce Go ndan e t t a e ficat certi

Paul Wilson, Office of the Public Guardian Steve Gardner, Oomph! Wellness Delegates will receive a CPD six hour attendance certificate at the end of the conference Enjoy your free bacon roll (a delicious warm welcome from Apetito), available on arrival

Tel: 01226 734412 www.caringukconferences.co.uk Email: bg@scriptmedia.co.uk

BOOKING FORM

The Way to ‘Outstanding’ Care Single delegate rate £25 per person Two delegates £35 Event attending: South East

Colchester United Football Club CO4 5UP

Wednesday 23rd October 2019

Yorkshire

York Racecourse YO23 1EX

Wednesday 6th November 2019

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All places booked must be paid within 15 days of booking and before the conference unless otherwise agreed with Script Events. A telephone or fax booking must confirm when and how payment will be made A refund will be given, less £20 admin, fee for cancellations received more than 15 days prior to the conference. No refunds will be given with less than 15 days to the conference. However, delegate substitutes will be accepted to the day of the event at no extra cost. Where invoices are requested and agreed, payment must be received within 15 days from the invoice date. We understand and will exercise out statutory rights to claim interest and compensation for the debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms. An interest rate of 8% above base rate will apply for late payment. Script Media Group is committed to protecting your personal data. By attending our events, we provide you with an opportunity to meet and engage with our exhibitors. Our events create business to business relationships and give access to relevant industry people, products and services. We share your business information with the exhibitors and speakers so that they can review the companies that have attended today’s event,

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CARINGUNIFORMS AND WORKWEAR Advertiser’s announcement

Don’t lose the laundry ... Nametags4Carehomes know from experience that the process of moving into a care home can be a difficult time for everyone involved. That’s why we try to make life a little bit easier. One of the top reasons for complaints in the care home industry is lost property. It’s extremely upsetting when items go missing, or when your loved one is found wearing someone else’s clothes. There’s a simple solution – put name labels on clothing and other personal items. Our best-selling labels for care homes are the dual purpose Easyfix Clip & Iron on labels. They can be fixed in seconds either using a tiny unobtrusive clip that won’t irritate the skin, or they can be ironed on. Either way, the labels withstand very high temperatures washing and

drying temperatures. Gone are the days where iron on labels didn’t withstand hot washes and fell off. Now they are excellent. They fuse into garments to become part of them, so can’t possibly come off. Our Sticky SupaTags will stick to all non-clothing items. Great for walking aids, toiletries and all other belongings. We also supply name stamps suitable for clothing. Care home managers can register for our bespoke online ordering system with discounts, invoicing, and next day delivery. With high quality products and very competitive prices we are one of the main care home name tag suppliers in the UK, and supply hundreds of care homes. Prices start at just £7 for a set of labels and fixing clips.

New uniforms for operator’s staff STAFF at Ideal Carehomes are looking and feeling smarter than ever thanks to their new, personalised uniforms. The group, which operates care homes across the North and Midlands offering 24-hour residential and dementia care, has recently launched a range of new tunics, following feedback from staff. Tunics are offered in a range of colours determined by job role, including black for senior care staff, grey for the care team, and purple for ancillary staff. Not only do the new uniforms carry the Ideal Carehomes logo, they also have the home name proudly embroidered on the front. Stacey Linn, Ideal Carehomes’ director, said: “Our staff are really proud of where they work and want to look their best when representing their home, both to residents and visitors, and when out working in their local community. “We listened to feedback and decided to introduce a different colour uniform for each job role. “This way our residents and guests can easily identify staff, and understand their role quickly and easily. We also want our staff to feel comfortable when at work so we responded to requests for a more

modern style with a lighter fabric, and the addition of two pockets. “These may sound like subtle changes but they will make all the difference to our staff, and help them focus on doing what they do best – caring for our residents.” To launch the new uniform to staff, Ideal Carehomes gave each team member a branded canvas ‘goody’ bag, which included a key ring, a pen, a mug and some sweet treats. Each bag also contained a ‘golden ticket’, with one member of staff from each home winning a £50 retail voucher, and one lucky winner scooping a £500 prize across the group of homes. Sarah Louise Lowden, who has worked at Newfield Lodge in Castleford since it opened in 2012, took home the grand prize.

INTRODUCING TIBARD COLLECTIONS FROM GRAHAME GARDNER Since 1979, Tibard has been the clothing behind the hospitality industry. Produced in their manufacturing facility in Manchester, Tibard’s range of comfortable chefwear, including the prestigious Oliver Harvey, has been designed to give you the best there is, from great value to the highest quality with features such as coolmax and both single and double breasted fronts, whilst also having a variety of styles to suit your needs and look.

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CARINGUNIFORMS AND WORKWEAR

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Advertiser’s announcement

Providing care clients with a ‘one stop shop’ AS the care wear experts Mister Uniform act as a ‘one stop shop’ for our valued care clients. We offer one of the largest ranges of professional care uniforms available in the UK today. We help our clients get the right uniforms for their own unique needs. To help select the perfect uniforms we offer a free try before you buy sample service so you can see and wash test any garment from our range. You can keep this sample free of charge (even if you decide not to use Mister Uniform). Garment sizing can often be a real concern (especially for new starter staff or with a new uniform). To solve this issue our free sizing service ensures your uniforms will fit your team perfectly. Great service is also extremely important so we offer only the most trusted uniform brands and styles that are always well stocked. Good stock availability means your colleagues get their uniforms when they need them. Want to add a logo to your garments? With our free logo service we will set up your logo ready for embroidery completely free of charge. Looking to re-brand your team with brand new uniforms and logos? Our Gold re-brand service will support you step by step when trialling new garments, setting up

new logos or sizing staff. With our free website design service you can easily view and order your own unique wardrobe of garments online. Finally we know we live in a competitive world where saving money is critical. As such we offer our buy more save more discounted pricing for all our garments with great discounts starting on orders from as little as 10 garments upwards.

CARINGUNIFORMS AND WORKWEAR

Advertiser’s announcement

Get the appropriate clothing for your staff WEARING appropriate clothing in the workplace is particularly important when it comes to residential care homes. It sounds obvious, but ensuring that your staff are comfortable, look smart and are easily identifiable is as important for your staff as it is for your residents. All healthcare garments should be able to withstand industrial washing for infection control purposes and incorporate special features for

wearer comfort and flexibility such as action back pleats. You may also want to consider specifying a fabric such as Flexi Stretch which has more ‘give’ than some more rigid fabrics. Lightweight tunic fabric options are typically around 140gsm whereas standard fabric weights are 195gsm to 220gsm, so it’s worth considering this when choosing tunics and dresses for your staff. It’s also worth checking that the

fabrics used have been independently tested to ensure that they meet the rigours of the role and can withstand a minimum of two years’ normal wear. Meltemi are specialists with more than 30 years’ experience in the design and manufacture of uniforms for healthcare and administration. We are a key provider to the NHS, residential care homes and the private healthcare sector. We offer a great selection of

healthcare tunic designs and styles from stock. We offer a sampling service so that you and your team can review the quality, colours and styles of garments and a comprehensive logo embroidery service to increase identity. Meltemi is a full member of the Ethical Trading Initiative and has been audited to meet the demands of the NHS for ethical trading throughout our supply chain.

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CARINGNEWS

Care home unveils its new extension

Greta Thomas with her Grandad Mark Farmer.

Greta raises money for home A SIX-year-old girl has raised money for the charity caring for her grandfather. Greta Thomas held a summer fundraiser at her home for The Royal Star & Garter Home in Surbiton, which is caring for Grandfather Mark Farmer. Thirty friends and family from Christ Church Primary School in Bradford on Avon attended an ice cream and cake celebration in Greta’s garden, raising £140 for the home. Claire Thomas, Greta’s mum and Mark’s daughter, said: “She’s been desperate for months to do a fundraiser for the charity but finding the right thing for a six-year-old was

tricky. “£140 is a lot for a child to raise, and I’m really proud of her.” Mark, who is living with dementia, has been a resident at the Home for three years. The charity cares for ex-Servicemen and women and their partners living with disability or dementia. He served in the Royal Corps of Signals between 1963 and 1969. Liz Donaldson, dementia care manager at the Surbiton Home, said: “Greta is obviously an incredibly caring and loving granddaughter, and we’re touched with the money she’s raised for the Charity. We can’t thank her enough.”

THE Beeches Residential Home in Bury St Edmunds has announced the addition of a new extension to its current home, enabling more people in the area to access care and support. The home has extended its building with an additional 10 en-suite bedrooms adding to the existing single, double and en-suite rooms. The new addition also features a landscaped courtyard where residents can enjoy outdoor space and socialise with friends and family. Fitted with modern furnishings, the new addition to the home includes en-suite showers, along with room for residents’ own belongings to make them feel at home. Angela Wade, The Beeches’ registered manager, said: “By finding the right staff, delivering the best care and creating a friendly, welcoming environment, we have been able to thrive over the past 13 years, and now even extend. “We are proud of the compassionate care that we provide to our residents each and every day. “Our first priority will always be the happiness of our residents, creating a place they can call home and this expansion is testament to the commitment of our care team. “Our residents and care team are already excited by the prospect of meeting new people and welcoming them into the community.”

The home plans to celebrate the unveiling of the extension with friends, family and the local community invited to take a tour and meet residents.

01423 878899

CARINGTECHNOLOGY AND SOFTWARE

Advertiser’s announcement

Solutions that will bring all your care home needs under one roof SHAPING the future of care – with a wide range of services, Care Vision offers a spectrum of solutions that will bring all your care home needs under one roof. Only a care home manager knows just how complex and challenging care management is. Care Vision has been built on the principle, that simplifying means unifying: the many types of tasks and departments that share space under your one roof should also share one integrated system. From E-mar to food prep, housekeeping, health & safety, HR and family visits. Care Vision is designed to save time whilst meeting and going beyond CQC requirements. Rishi Jawaheer has been a director of the Jawa Group for over 12 years. The family’s first dementia care home was established in the 1980s, in London. Consulting with carers, families and professionals Rishi has created Care Vision. A solution built from the challenges of providing care and

recording required information in real situations. Care Vision has been designed to meet the complex needs of individuals using the service, from the perspective and skill level of carers. The quality of the record keeping satisfies the regulators. Care Vision works with providers

to create a tailor-made solution that suits your service. Care notes can be entered in a few clicks at the point of service. Using icons and speech to text but also having the ability to easily edit makes this a fantastic tool for a modern-day carer. By using Care Vision, you can save

up between two and four hours per week, per resident in staff hours. That means if you have a care home of 20 residents you can save up to 40-80 staff hours per week, 160-320 staff hours per month. That’s equivalent to one or two fulltime staff. Visit www.carevisioncms.co.uk

CARINGTECHNOLOGY AND SOFTWARE Advertiser’s announcement

Advertiser’s announcement

Why technology is vital to care homes IN A heavily regulated industry, where care professionals must be familiar with the requirements of a raft of legislation, how do you ensure that care workers have the requisite knowledge and training to deliver an excellent service? In the care sector it’s easy to become overwhelmed by legislation. And so in this challenging environment, what really counts is to supply the right guidance to the right person at the right time. This is where technology can help. But that raises a key question. How much live updated content is needed in order for a care home to deliver great care? While the requirements of every care home differ, a market-leader like Quality Compliance Systems (QCS) typically produces around 8,500 personalised pages of jargon-free guidance at any given time. Consider too that how long it would take you to compile those pieces of information about your organisation. While every care home is different, experts at QCS spend around 15,000 hours ensuring that 4,000 care homes have access to the most up-to-date policies and procedures. But, from listening to workers on the front lines, QCS has also recognised that merely ensuring that care professionals are suitably and timely informed is not enough. It’s also about the way information is presented and how it is accessed that matters. Take a care professional working in a domiciliary care environment,

for instance. Let’s imagine they’re a foreign national and English isn’t their first language. As they’re caring for a service user in their home, they won’t have an office with an internet connection. Yet they still need to access to policies and procedures. The question is, how do they do so armed with just a mobile phone? When QCS built its new system, it focused on two key points accessibility and customisation. Firstly, its content management system is user-friendly and scalable. It can be accessed on a smart phone just as easily as a desktop. The thousands of pages of policies and procedures have been restructured to make the system faster and easier to access. The system is easily navigable and as policies often overlap, QCS has added hyperlinks and rich text to tie relevant policy areas together – so care workers don’t have to spend valuable searching for them. Secondly, it’s designed to work in the way you need it to work. Take training for example. It can be received in a multitude of languages and through a number of easily digestible mediums – from a summary of key points on paper to a video-based help centre. Finally, and most importantly, not only are all of its policies kept up to date and are accessible 24/7 and 365 days a year, the second new legislation is introduced, QCS lets care professionals know by email or text.

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improve the safety of patients, residents and staff. Wireless installations are completed without disruption to staff, patients or residents. The modular design means they can be adapted and reconfigured with ease, providing solutions that grow and adapt with the home or hospital. Courtney Thorne is committed to high quality customer service, from initial consultation and installation to ongoing maintenance. We are experienced at advising on the most economical solution while meeting your exact requirements. Our directly employed engineers undergo intense product training and are available 24/7 to provide support and assistance.

A total of 36 healthcare professionals from Saltairebased Czajka Care Group gained a valuable insight into how people suffering with dementia may feel, when they took part in a specially designed ‘Virtual Dementia Tour’. VDT is the only medically and scientifically proven way that a person with a healthy brain can experience what it’s like to have dementia. Invented 23 years ago in America, VDT has been experienced by more than three million people in 23 countries.

Advertiser’s announcement

ISO certifications to benefit your business CQS (Certified Quality Systems) Ltd specialises in ISO 9001:2015, ISO 14001:2015, ISO 45001:2018 & ISO 27001:2013 assessment and certification along with other management system standards. Our team of consultants take a practical down-to-earth approach ensuring certification is achieved simply and efficiently. We provide businesses with a professional, affordable service to a realistic timescale in order for them to meet their objectives without the need for extensive internal resource commitment. Since May 2018 every organisation that processes the personal information of EU residents must adapt their data handling,

information security, compliance processes and contractual relationships. You must fully comply and failure to do so could bring fines of up to four per cent of annual worldwide turnover or €20million (whichever is greater). The organisations that need to be EU GDPR compliant are companies (controllers and processors) whether established in the EU or not, who process the Personal Identifiable Information (PII) of EU individuals. The regulation relates to the control of PII and if you hold details such as medical history, passports, identification cards, driving licenses etc. this regulation is going to impact on the way you hold and process this

information. Even where you do not process this sort of information you will have, and will handle, the PII of each member of staff during the payroll process and so elements of the regulation will still be applicable

to almost every organisation. The ISO/IEC 27001 provides an excellent starting point for achieving the technical and operational requirements necessary to prevent a data breach. ISO 27001 promotes a culture and awareness of security incidents in organisations and can assist with GDPR compliance in the following ways: n Data encryption n Confidentiality, integrity and availability of data n Risk assessment n Business continuity n Testing and auditing n Compliance n Breach notification n Asset management

CARINGNEWS

‘Inspirational’ group is praised by London Stock Exchange A CARE organisation has been hailed by the London Stock Exchange as one of the most “inspirational” companies in the UK. Pendine Park, which has eight care homes in Wrexham and Caernarfon and employs 800 people, was identified as one of the most dynamic companies in Britain. Around 220 of the jobs have been created at the organisation’s bilingual dementia centre of excellence, Bryn Seiont Newydd, which opened in Caernarfon in 2015. Pendine has been named by the Stock Exchange in a major report as one of the 1,000 Companies to Inspire Britain. He added: “I’m both delighted but also surprised to be included in this report from the London Stock Exchange because we were unaware it until my bank manager phoned me up to tell me the news. “Everybody connected with the organisation is delighted, not just because of what it says about Pendine but also what it says about social care more widely. “We have always known how important social care is in terms of providing community-based services but we’ve often seen how other organisations appear to be more fashionable. “This recognition underlines the importance of private social care

providers in not only providing vital services for the most vulnerable people in society but as a provider of jobs and as a major contributor to the Welsh economy. “It also confirms the wisdom of the direction of travel from the Welsh Government who have confirmed how social care is one of the four foundation sectors which are key to our economic success.” The organisation was founded in 1985 by Mario Kreft MBE, and his wife, Gill, who were looking for residential care for their own grandparents but were unable to find anywhere that met their own high standards. Earlier this year Pendine revealed £15million plans to build a dementia centre of excellence in Wrexham and redevelop another site in the town, creating 150 new jobs. Mario said they are responding to the huge need for more specialist care because of the soaring number of people aged 85 and over which is due to double over the next two decades. The company has pioneered the use of the arts to enrich the lives of their residents and staff alike. It was probably the first social care organisation in the UK to appoint an artist in residence nearly a quarter of a century ago and has long-running partnerships with the Hallé orchestra and Welsh National Opera. Representatives from Encore Care Homes recently attended a summer garden party at the Royal Bournemouth Hospital to mark the opening of a dementiafriendly summerhouse which they donated to the Bournemouth Hospital Charity. The summerhouse is now accessible to patients at the hospital and is located within the Petal Garden, a dementiafriendly space which was created last October. The garden sits adjacent to wards four and five and also includes various planted sections.

Pamela Ward

Knitters raise £200 for cancer charity A WEST Yorkshire nursing home has raised £200 for the Marie Curie Hospice in Bradford thanks to the generosity of its staff, residents’ families and local volunteers. Czajka Care Group’s Fairmount Nursing Home in Nab Wood sold Easter chicks that were knitted by local volunteers, with a Cadbury’s Cream Egg tucked inside, to raise £200 for the charity, and £145.50 for its own residents’ fund. Registered manager Pamela Ward said: “We started the charity challenge in Easter but carried on selling them for months afterwards because we had received hundreds of the knitted chicks. “We were overwhelmed by the generosity of people donating their

time and knitting skills to help us raise the money. “We had plenty of help from our staff and the families of our residents, but the fact that so many people from our local community helped us too, was lovely.” Czajka Care Group’s residents’ fund helps to pay for a wide range of days out and events for residents to enjoy. Pamela added: “The money from this fundraising event is specifically contributing to our resident friendly garden, where we already grow our own herbs and flowers. “It’s a delightful and highly accessible place, where our residents can enjoy being outside in the fresh air, while gardening and tending to the flowers.”

Lamont Johnson confirm the discreet sale of The Old Rectory NO Dymchurch, Kent “UPFRONT” FEES OR INFLATED COMMISSION RATES!

Left to right, Grayson Taylor (Managing Director Lamont Johnson), Dawn Taylor (Director, Lamont Johnson), Trevor Blundred and Mrs Janet Blundred, who have owned the home since 1999.

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CARE HOME SALES NATIONWIDE

CARING CLEANING & HYGIENE Maria Weatherston from St Anne’s in Lancashire has been appointed regional support manager by New Care to support its growing portfolio of care centres. In her new role, Maria will be actively involved in the setting up of new services and ensuring all systems and processes are in line with the group’s exacting policies and procedures. She will also be responsible for auditing homes to ensure the highest standards are maintained by supervising, motivating and training the growing team to uphold corporate standards and ensure everyone complies with the latest legislation. Prior to joining New Care, Maria spent many years working in area management roles across different sectors including schools, office blocks, retail premises and hotels, looking after all areas of cleaning and soft services.

Beaucare launch CareClean™

BEAUCARE® Medical announces the launch of their CareClean™ premium concentrated laundry range, the new lines include bactericidal laundry detergent, fabric conditioner, destainer and sanitiser dedicated for use in professional environments including the care industry. The range is a cost effective solution which incorporates a powerful bactericidal action, along with the capability to work at low temperatures and deal with severe soilage problems. The detergent incorporates a spring fragrance

for long lasting freshness. All of the range is designed for use through Beaucare’s automatic dosing machines, ensuring ease of use for the care home laundry staff. They are available in 20, 10 and five-litre durable plastic tubs with secure screw lids for safe storage. Full product information literature is available on the range. Enquiries: For further details on the CareClean™ Laundry, contact the sales team on 01423 878899.

Dementia friendly volunteer scoops prestigious award AN AYRSHIRE woman has won a prestigious volunteer award for ensuring that locals living with dementia remain part of the community. Julie Twaddell volunteers her time as a director of Dementia Friendly Prestwick, a local charity which helps support people with dementia, their families and carers. Every Monday, Julie and a group of volunteers go on inclusive walks made accessible for people living with dementia, to support people to remain physically and socially active in their local area. She was recognised as Dementia Friendly Volunteer of the Year by Scotland’s walking charity Paths for All at its annual Volunteer Awards at the Sottish Parliament. Julie said: “The support network that we’ve created protects individuals who might otherwise have become socially isolated. “We have a loyal group of walkers and volunteers who attend the group every week, and together we’ve built a bond that makes us like family. “We’re out no matter what the weather’s doing and haven’t missed a Monday walk yet.” A group of volunteers in Prestwick

set up Dementia Friendly Prestwick three years ago, with support from people in Alzheimer Scotland, local Health and Social Care Partnership, NHS Ayrshire and Arran and others. Paths for All continues to support their walking activities and their aims to make the promenade more dementia friendly. Julie added: “Everyone is always up for a laugh and a blether; it’s great fun and there’s always be tea and biscuits at Parkstone hotel afterwards. I get just as much out of the walks as those attending for support and strength. “I am honoured to win this award as I feel we have built something really valuable.” There are now three trained volunteer Walk Leaders enrolled on the programme with an additional three volunteers with dementia awareness training, all committed to helping people across Prestwick improve their health. Joe FitzPatrick, Minister for Public Health, Sport and Wellbeing, who presented the awards, said: “Increasing physical activity across Scotland is a top priority, and thanks to the hard work of these volunteers, many more people are now leading a healthier lifestyle.”

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CARINGTRAINING AND RECRUITMENT

Group’s end-of-life training gets Royal seal of approval HOME Instead Senior Care has been awarded the Princess Royal Training Award for its specially developed endof-life training for the second time in three years, making them one of only 44 UK organisations to receive the accolade this year. The homecare provider developed the City & Guilds accredited training course to equip its 9,000 CAREGivers nationwide with the necessary skills, knowledge and resilience required to deliver exceptional end of life care. Home Instead developed the training to enable and support CAREGivers to best cope with the practical and emotional demands of delivering end of life care whilst generally improving quality of care provided to all clients. CEO Martin Jones said: “This is a fantastic accolade and demonstrates our dedication to providing the highest level of training to equip our CAREGivers with the skills needed to help a person during the emotional end stage of their life. “We know that the majority people,

more than 60 per cent in fact, wish to die at home and by supporting our CAREGivers through training, our team are able to help them achieve this last wish. ”To achieve this award alongside such a small number of other global businesses really is testament to the quality of training we’re passionate about delivering.” This is the second time Home Instead has received the Princess Royal Training Award; in 2016 the Dementia Training, which is also City & Guilds accredited, was honoured in the same round of awards. In selecting organisations to receive this high praise, The Princess Royal Training assessors look for three Hallmarks: Training and development is integral to the organisation. The training is designed and delivered efficiently and effectively. The training has an impact on the success of the organisation and its people.

The prestigious annual Achievers Award at Manor House Nursing Home Chatburn in the Ribble Valley was won by carer Tara Moyles. She gained the most votes from the residents, relatives, visiting professionals and fellow colleagues for ‘going the extra mile’. The Achievers Award commenced seven years ago in memory of training manager Karen Walker who worked at the home for 16 years. n Tara is pictured receiving her award from proprietor Janet Harrison.

Manager Cheryl Harbourne with the award.

Home’s ‘exceptional’ care recognised with accolade THE Royal Star & Garter Home in Solihull has retained its status as one of the leading providers of dementia care in the country. The home in Tudor Coppice received its Level 1 Accreditation from Dementia Care Matters following an unannounced audit in August. Level 1 is the highest accolade achievable through Dementia Care Matters’ National ‘Butterfly Household Model of Care Accreditation Award’. It is awarded to homes that demonstrate ‘exceptional person-centred dementia care of the highest quality of life level’. Home manager Cheryl Harbourne said: “I am so incredibly proud of the team. This consistent achievement is indicative of the hard work and passion within the team, and I am delighted it has been recognised once again in the form of the Level 1 award.” Dementia Care Matters has undertaken 750 audits. Only one per cent of these lead to a Level 1 distinction.

To achieve Level 1, there must be more than 70 per cent of the day where the majority of the people living in the home are experiencing positive social interactions and positive personal care. The Royal Star & Garter Homes are ‘Butterfly Service’ Homes and follow the Dementia Care Matters’ internationally recognised standard of care. The care team work as a close, coherent family which is feelingsbased and emotional; they treat residents as they would wish to be treated themselves, with compassion and love. Staff at the charity also provide in-house DCM training and refresher courses to colleagues. In its summary, DCM reports: “The Royal Star & Garter Homes is clearly, as confirmed in last year’s rating by CQC, an ‘Outstanding’ home and appears to be able to sustain this going forward.” The charity cares for ex-Servicemen and women and their partners living with disability or dementia.

Advertiser’s announcement

Every day is different in care By Scott Sherriden THE Department of Health and Social Care has announced funding has been approved for a second wave of funding for the continuation of the national social care recruitment campaign called ‘Every Day Is Different’ It’s heartening to see such focus and investment being directed into the future of social care, there’s no doubt it is needed to help the UK navigate its social care challenge. The increase in our ageing population signals increased demands on our social care services, great news for those looking for a lengthy rewarding career in care. However the sector is suffering from terrible retention rates with a shocking 390,000 care workers leaving their job every year (approx.)*. There are approximately 110,000 vacancies at any one time*, that’s a lot of jobs to fill. If you’re responsible for

Scott Sherriden recruitment then this statistic will probably not be very welcome. In our experience we know most individual’s who take on the role of recruitment have to fit this in and amongst managing a care environment.

It’s not meant to be, but recruitment becomes an afterthought, clearly the priority is to care, and as we all know, there is no down-time in the care sector. The problem with approaching any task as an afterthought is that the results will more than likely disappoint you. If you want to attract quality candidates to your business a dedicated and considered approach to recruitment is required. There are good people out there that want a career in care and these individuals will make great support workers, carers and managers. These people aren’t just turning up because the Job Centre told them to. They are responding because they are genuine, dedicated and desire a career in care. Isn’t it only fair that the sector should meet the expectations of these individuals and present in a way that communicates to them that you want them in your company? What if I told you that you can?

Improve both the quantity and quality of the people that you attract and hire, and still have the time to do your day job? Take control of the whole process. All you need is someone to show you how to source, attract, identify, and hire confidently. Want to learn more? I’ll be sharing how you can recruit and retain great talent for your business at the Care Show on October 9 at 12.10pm. Come along and learn more. The Care Hub, the sector’s proven recruitment transformation experts, guaranteed to save you time and money. Call 0330 335 8999 or email me on scott.sherriden@thecarehub. com *Skills for care – recruitment and retention https://www.skillsforcare. org.uk/Recruitment-retention/ Recruitment-and-retention.aspx n Scott Sherriden is managing director of social care recruitment transformation experts The Care Hub.

Is clinicalskills.net right for you?

You want to provide the best possible care for your residents. And to do that, you need an online training provider that ticks all the right boxes. Take our quiz to ﬁnd out if clinicalskills.net could be the right e-learning solution for you… How does YOUR e-learning provider compare?

Your current e-learning clinical provider skills.net

CONTENT It provides over 300 fully illustrated guidelines, which are already used in the NHS and UK universities, so you know you can rely on them? Everything is evidence-based and double-blind peer-reviewed, so it helps your staﬀ put best practice into practice?

It provides revalidation and CPD tools for your registered nurses, to help them get ready for their revalidation date? It allows you to reduce your face-to-face training costs by covering the theory in advance with e-learning and online tests?

AVAILABILITY It allows your staff to access their personalised training account 24/7, so they can train at a time that suits them (and you)? It allows your staff to keep their CPD records safely in one place? It allows staff to access the training on PC, tablet or mobile phone?

It allows you to set up teams and managers and allocate diﬀerent content to them? It allows you to download their certiﬁcates, making it easy for you to maintain the correct records?

POLICIES AND TRAINING It allows you to add comments, to tailor content to the local setting? It allows you to insert links to your own policies, procedures and training materials, so that people know it’s the place to go for information? It keeps everything up to date for you, so you don’t have to worry about that? It provides you with content for your own in-house training sessions?

It includes a huge number of nursing procedures, already used in the NHS? Its series on the Care Certiﬁcate is comprehensive, fully illustrated and brought to life with case histories and practical tips? It has comprehensive fully illustrated content on moving and handling that can refresh techniques taught in face-to-face training with a quick glance?

STAY IN CONTROL It allows you to set tests for your users according to their needs? You can schedule tests so that they expire and have to be retaken after a period of time, such as a year? You can access hundreds of relevant questions in order to compile your own tailored tests?

It allows you to convert your existing paper test to online, so that the system will do the chore of marking for you? It allows you to find out easily who still needs to complete their training? It allows you to download staff pass certificates yourself?

VALUE FOR MONEY Is the cost per user incredibly good value? Does the provider have a huge number of positive testimonials on their website? Do the testimonials on their website repeatedly praise the provider’s customer service?

To ﬁnd out more about how clinicalskills.net can help your care home, download our guide at https://skillsforcarehomes.com, call now on 020 8088 0336 or email info@clinicalskills.net Clinical Skills Ltd, 114 Park Road, Chiswick, London W4 3HP. Company registration number 5105852

Does the product come with a guarantee to fully investigate any queries you might have about the evidence on which the content is based? Is an online demo and free trial available so that you can try before you buy?

Moving and Handling People An Illustrated Guide Fully revised 3rd edition out now Visit www.clinicalskills.net to buy your copy (click on ‘Book’)

CARINGTRAINING AND RECRUITMENT

Military charity’s HR director retires SIOBHAN Creighton, director of HR at The Royal Star & Garter Homes, is retiring after 17 years. She helped bring about some of the most significant changes in the charity’s 103-year history, which is recognised for the care it provides to ex-Servicemen and women and their partners living with disability or dementia. Siobhan said: “The Royal Star & Garter Homes is so part of me that it’s going to be hard to walk away, but I know it’s the right time. I’ve had many opportunities and my journey needs to end here and for someone else to take it on forward.” Prior to joining The Royal Star & Garter Homes, she served nine years in the Women’s Royal Army Corps as a data telegraphist, before living and working in Ascension Island and Australia. Siobhan joined the charity in 2002 when it was still based at its iconic home on Richmond Hill. Since then, The Royal Star & Garter Homes has moved and invested money to open new state-of-the-art homes in Solihull, Surbiton and High Wycombe. She added: “There has been a transformation from institutionalstyle care delivery to a more modern person-centred approach. It’s been a huge journey. “The staff have changed from being task-focussed to being person-

Group partners with Trust to help young people into work Siobhan Creighton centred. They have been amazing, and we have always supported and invested in them. “They buy into the culture, which is fantastic, and they give back. I’m very proud of them. They make the home really. If the staff do their job you get these amazing results and the residents are looked after.” Kate Silver has been appointed as the charity’s new director of people, joining from the Ministry of Defence.

Advertiser’s announcement

Placing customers and staff at heart of business model

ETERNAL Balance was founded by John Quinn to develop a business placing customers and staff at the heart its operating model, with a person centred approach to learning and development, while supporting customers to achieve outcomes and goals. Our focus is to support companies with their learning and development needs, with a holistic approach, offering long-term support for the companies and individuals we work with rather than merely delivering a one-day training course. The quality of our service and delivery is at the forefront of our services and all our training is tailored to meet the needs and desired outcomes of our customers. Our vision is to provide excellence in learning, healing and partnership. We believe in lifelong learning, quality over profit and care above all else. We strive to develop mentally healthy work places, supporting our customers to achieve this by implementing strategies and training. The results are improved employee wellbeing, reduced absenteeism, improved staff retention and reassurance of staff in the knowledge they will be supported, without the fear of stigmatisation, should they become mentally ill. Eternal Balance has a range of services available to allow your business to function more efficiently,

supporting your management team and giving you peace of mind that your staff are trained to meet national regulations. We will work with you in the following ways: n Harnessing strong interpersonal relationships by building rapport and creating positive relationships with staff and management team n Meet with staff and managers regularly and offer telephone support n Provide Induction and mandatory training n Focus on underlying reasons for poor staff retention and high absenteeism n Support and empower staff to pursue personal growth and career development To discover how Eternal Balance can support you, John and his team will be happy to help.

A GROUP of young adults have spent time shadowing staff at a West London care home as part of a programme with The Prince’s Trust. As part of the Barclays Connect with Work Programme even people supported by The Trust completed a three-week traineeship at Bupa’s The Kensington care home in Notting Hill. While there they completed a three-day induction, plus training and shadowing colleagues across areas such as activities, catering, maintenance, housekeeping and gardening. As well as helping the group learn a range of practical skills, the programme also played a vital role in increasing their confidence and motivation. The home was so impressed by the young people that

it has already been able to offer roles to four of them in care, maintenance and hospitality. Adam Tallis, general manager at Bupa’s The Kensington, said: “It’s been wonderful to welcome these bright young minds to the home, and help them understand the world of care and our responsibilities in caring for vulnerable adults. As the programme showed, the roles are so varied – there really is something for everyone. “The team exceeded all our expectations and proved themselves as an exceptionally valuable source of support. I’m delighted that we’ve been able to offer some of them roles as a result, and would wholly recommend that other care homes consider getting involved.”

CARINGTRAINING AND RECRUITMENT One of Scotland’s largest providers of housing and support services has appointed a new chief executive. Bield has chosen Dr Lynne Douglas to take over from Brian Logan after he stepped down following nine years in the role to take up a new challenge as chief executive of Capability Scotland. A highly-regarded and hugely experienced senior leader, Dr Douglas has held the role of director of allied health in NHS Lothian since 2007. One of her principal roles in her new job will be to implement Bield’s five-year business strategy which aims to position it as the leading provider of affordable, quality homes and services for Scotland’s older generation. Randolph Hill Nursing Homes Group has promoted Claire Allen into the role of group nursing manager. A qualified Registered Nurse, Claire joined Randolph Hill in 2002. She became manager of its Dunblane nursing home in 2004, rising to the role of senior manager in 2011. As group nursing manager she will work across Randolph Hill’s six nursing homes in central and east Scotland, assisting the company’s nursing director on HR, governance, maintenance and business development matters. Claire’s former deputy, Jo Comrie, will take over as manager at the group’s Dunblane nursing home. Somerset Care Group has announced the appointment of Gary Ridewood as chief executive officer following his successful stewardship while acting as interim chief executive since November. During that time he has delivered against a number of challenging issues and provided strong leadership. Gary originally joined Somerset Care Group in September 2017 as chief financial officer, bringing with him a wealth of experience in a range of commercial sectors, including wholesale, retail, financial services, recruitment and manufacturing across Group consolidations of UK and international businesses, plc and owner managed companies, including private equity, and FCA compliance. Gary has also managed investor relations, due diligence, acquisitions and the integration of acquired businesses. Lynne Taylor has been promoted to group governance and safeguarding lead, overseeing all areas of compliance and sharing best practice across Bradford based Czajka Care Group’s homes. She previously spent five years as Registered Manager at Fairmount Nursing Home and prior to that worked at the Yorkshire Clinic as a senior ward sister for 13 years. In her new role, Lynne is responsible for ensuring that all CQC compliance requirements are met and exceeded, along with guidelines produced by the National Institute for Health and Care Excellence, across the company’s homes. She also evaluates all the reports that the homes produce, as well as identifying and reacting to trends within them.

Avon Lodge nursing home in Kingswood, Bristol has appointed Luis Gil as its new manager. Luis, who lives in Bath and is originally from Barcelona, brings years of experience in specialist care and nursing to build on the home’s service. Having obtained degrees in nursing, HR and business, Luis has more than 20 years’ experience of working as a nurse, supervisor and manager in the Spanish and UK healthcare sectors. His experience has been varied, working in roles within a range of healthcare settings such as nursing care home and hospitals, including within the A&E department of one of the largest hospitals in Barcelona. For the past six years, he has worked in operations and home management for various care home groups. Sir David Behan CBE has been appointed nonexecutive chairman of care home provider HC-One’s Company Board. Sir David joined the HC-One Board as a non-executive director last November and will assume his new role at the end of October. This follows the retirement of Dr Chai Patel CBE FRCP. Sir David is also the current chair of Health Education England – having taken the post last December – and he will continue to serve in this role. Sir David’s career includes being the former chief executive of the Care Quality Commission for six years (2012 – July 2018). Before that he held roles including chief inspector of the Commission for Social Care Inspection. David is pictured with HC-One chief executive Justin Hutchens. Cheryl Bris has been appointed by New Care as home manager for Formby Manor, a new expertly designed and purpose-built care facility in the town. The care home, which officially opened recently, is a state-of-the-art 76 bedroom care facility providing an exceptional clinical offering including residential, nursing and dementia care services. Cheryl, who is a registered nurse and previously worked in the NHS for many years, is well placed to manage Formby Manor and its team of 80 plus staff. Having started her career in the social care sector as a manager for a nursing home, Cheryl comes to Formby Manor with vast experience and a wealth of knowledge. Experienced care specialist Gigy Paingathara has been appointed the manager of Ashley Court nursing home in Poole, Dorset. Gigy brings years of experience in care home management to the role, to build on the home’s service. Ashley Court is part of the Healthcare Homes Group and provides residential and nursing care to up to 60 people, many of whom live with dementia. Gigy is a registered nurse and has also achieved a Level 5 qualification in Leadership and Management. Her home management skills have been demonstrated in previous roles where she has successfully taken a home to an outstanding CQC rating.

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CARE HOME SALES NATIONWIDE

Operator previews its new care home NEWLY appointed general manager Sue Monger unveiled the marketing suite at Trinity Manor – Barchester Healthcare’s new luxury care home in Sherborne. She was joined at the completed part of the home’s ribbon cutting by home services advisor Dovile Valiulyte, divisional sales and marketing manager Charlotte Howson, project manager Andrew Berry and admin manager Lucy Whitworth. Sue said: “We’re excited to showcase our marketing suite to the local community as a first look around of the home. “It is a wonderful way for people to come and see the high quality environment that we are creating, and meet the friendly team who will be caring for our residents. “Personalised care really is at the heart of everything we do, and we are looking forward to meeting our new neighbours and making new friends

from within our community.” The marketing suite was fitted out by the operator’s team of expert interior designers, and gives the local

spacious en-suite bedrooms, a lounge, an activities room and a large assisted spa bathroom, all designed with the comfort of residents in mind. When it opens, the home will also feature a café, a cinema with a pre drinks seating area, a private dining room, choice of lounges, spa bathrooms, a life-skills kitchen, a large terrace, an in-house hair salon, and en-suite bedrooms. It will also be fitted with a ‘magic table’ – an interactive, multi-sensory projector that will bring a bit of magic to residents living with dementia with a variety of fun, musical games. A daily life enrichment programme with an array of tailored activities, a concierge service, as well as delicious and nutritious seasonal meals will also be provided services at the home. The home will welcome its first residents in October. It will provide residential and dementia care for older people looking for short breaks or long stays.

community an opportunity to see what the finished 64-bed care home will look like when it is complete. The marketing suite features

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SUCCESSF

ANOTHER SUCCESSFUL AND DISCREET SALE BY LAMONT JOHNSON

THE OLD RECTORY, DYMCHURCH, KENT A 35 registered care home, with a CQC rating of "Good" in all 5 categories. It offers 32 bedrooms, 29 having ensuite facilities. The home has been acquired by the Sodha family, via Old Rectory Care Ltd, to complement their existing home at New Romney. Left to right, Grayson Taylor (Managing Director, Lamont Johnson), Dawn Taylor (Director, Lamont Johnson), Trevor Blundred and Mrs Janet Blundred, who have owned the home since 1999.

“UPFRONT” FEES or OVER 38 YEARS EXPERIENCE INFLATED COMMISSION Our success in the sale of Care Homes is second to none in the care sector, and has been RATES! achieved through the 38 years experience of principal directors, Grayson and Dawn Taylor, specialising solely in the discreet sale of Care Homes and sites/developments for C2 use nationwide.

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CARE HOME SALES NATIONWIDE

Provider completes new deal with bank CAPITAL Care Group has completed a multi-million pound refinance deal with Allied Irish Bank (GB) in Birmingham to support its growth plans. Founded by Manjeet Rai in 2004, who runs the business alongside her son and financial specialist Ravi Rai, Capital Care Group currently has six nursing and care homes: Hillcrest Manor and Portland House in Shrewsbury; Haresbrook Park in Tenbury Wells; Westfield Lodge in Stoke on Trent, Weston Park in Macclesfield and its latest acquisition Anville Court in Wolverhampton, which it added in 2017. Adam Breakspear, health and social care director at Allied Irish Bank (GB) in Birmingham, said: “Manjeet has built an enviable track record within the industry for taking on underperforming care homes and turning them around. “She and Ravi are able to improve their acquisitions operationally and financially and have built strong relationships with local authorities and the Care Quality Commission to create solid foundations on which to build the group. “Capital Care is not just a familyowned and run business. Manjeet and Ravi treat their senior team and all their staff like family and it’s apparent the minute you walk through the door of one of their care homes.

“Their client-centred philosophy, reputation and strong management team are all qualities we look for in the businesses we back. We look forward to working with Manjeet and Ravi in the years ahead.” The funding package from Allied Irish Bank (GB) is designed to underpin Capital Care’s ambitions to grow the group to 1,000 capacity within the next two years and also includes the full suite of day to day banking facilities. Manjeet added: “I’ve known Allied Irish Bank (GB) since buying my first nursing home, Hillcrest Manor in 2004 and Adam for several years, and I’m thrilled to be working with him and the bank again. “Their specialist knowledge of the healthcare sector really does make a huge difference, but equally important to me and to Ravi is the customer service. “Being able to pick up the phone and talk openly and honestly to a bank manager you trust is so valuable and increasingly rare. “The market for good quality nursing and care homes is only set to grow. We’re currently looking at two new additions to our portfolio, with a further two potential locations under review. This new finance package with Allied Irish Bank (GB) will help support those growth aspirations tremendously.”

specialist healthcare business agents

49 Hamilton House

Plymouth care home has new owners DC Care has completed the sale of Hamilton House in Plymouth on behalf of Edward Dawson. The home is registered for up to 36 residents within the categories of old age, dementia and palliative care. Hamilton House has benefited from extensions and regular refurbishment to maintain its elegant, high spec presentation. It’s impeccable reputation for care provision has also ensured the home rarely has a vacancy. The sale was handled by southern region director Andy Sandel and senior sales negotiator Clare Duffey. Andy said: “Mr Dawson and some

dedicated long serving staff worked hard to turn Hamilton House into a highly successful and reputable care business that generated high profit levels, while ensuring high standards in the provision of care were maintained. “It was felt an operator with local homes, knowledge and experience would be best positioned to continue running the home as efficiently. “I wish Ian Darbyshire of Darbyshire Care Ltd all the best with his latest acquisition and Mr Dawson a happy retirement.” Darbyshire Care Ltd also acquired Drake House through DC Care.

Independent expertise, nationwide knowledge

On behalf Mr Edward Dawson, DC Care is delighted to announce the recent successful sale of Hamilton House, a substantial care home in Plymouth, Devon, registered for up to 36 residents within the categories of old age, dementia and palliative care.

SOLD

Owned by Mr Dawson since 1984, who looks forward to a well-earned retirement, the home has benefitted from extensions and regular refurbishment to maintain its high spec presentation. Its impeccable reputation for care provision has also ensured the home rarely has a vacancy! The home has been acquired by Ian Darbyshire of Darbyshire Care Ltd, who also acquired Drake House through DC Care in 2014, a highly successful care operator expanding their portfolio in South West England.

Hamilton House, Plymouth, Devon - Reg 36

When industry knowledge and wisdom are needed, when a discreet sale is desired, our clients choose DC Care to sell their healthcare business.

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Independent expertise, nationwide knowledge

SOLD

Field House, Peterborough, Cambridgeshire - Reg 49

DC Care Achieves Retirement Sale for Vendors of Field House On behalf of Mr and Mrs Virji, we are delighted to announce the recent successful sale of Field House, a high quality residential care home located in the scenic village of Eye, near Peterborough, Cambridgeshire, registered for up to 49 service users. The property was originally converted from a doctor's surgery and established as an 11 bedroomed care home by Mr and Mrs Virji in 1991. Since then Field House has enjoyed an enviable reputation for the care and accommodation provided, due to the increasing demand for places the home was first extended to 16 beds, then 33 before the most recent addition of 16 single en-suite bedrooms taking it to its current capacity of 49. Today this modern, stylish facility is almost 80% purpose built, with beautifully presented communal areas and spacious bedrooms. Mr and Mrs Virji appointed DC Care for a highly confidential sale, helping to ensure continued smooth operation of the home. It was felt a regional operator with other homes in East Anglia would be best placed to purchase Field House and as such the business was acquired by Dr Ramkisson of RBL Care, already owning several homes located in Leicestershire and South Lincolnshire. Following the sale Mr Virji said he chose DC Care to sell the business as he knew they were one of the most active agents in the healthcare sector, and on a personal level he found them to be particularly helpful and approachable. Mr Virji also commented that he and his wife intended focusing more time to their charity commitments and after so many years of taking separate holidays were looking forward to actually going away together!

When industry knowledge and wisdom are needed, when a discreet sale is desired, our clients choose DC Care to sell their healthcare business.

SALES | ACQUISITIONS | APPRAISALS | CONSULTANCY

01937 849 268

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£1.5m refurb unveiled at celebration ceremony HAUGHGATE House Nursing Home in Woodbridge has unveiled a £1.5m extension at a special celebration ceremony. The home, which is part of the Healthcare Homes group, has undergone a major refurbishment programme to provide a new range of facilities in keeping with the 1920s home, while providing modern and comfortable rooms for residents and staff. The new 12-bedroom extension was officially opened by Major Philip Hope-Cobbold, who has a special connection to Haughgate House. He is a descendant of the Ipswich-based Cobbold brewing family, for whom the house was originally built. Alongside the extension, works have included a completely new kitchen, laundry and staff room facilities, in addition to two new communal day rooms to be enjoyed by residents The extension has also enabled the home to create eight new job roles. Home manager Judith MorganWorrall said: “We are extremely proud to have formally unveiled our new and improved home. What a marvellous day we all had. “Haughgate House is steeped in local history, so the refurbishment project has been carefully planned to respect and protect the historic parts of the building, while ensuring

Major Philip Hope-Cobbold opens the new 12-bed extension at Haughgate House. “We have worked very hard to make our home has everything we need to Haughgate House a wonderful place care for our residents and provide a for our residents, but also a key part modern environment in which our of our local community. staff can work. “We look forward to making today’s “It was very special to be joined Haughgate House a ‘home from by Major Cobbold, who officially home’ for many residents in the years unveiled the building, marking a new to come.” era for this home, which was built for The opening was part of the home’s his family so many years ago. I would summer fete, welcoming residents, like to extend my personal thanks their relatives, staff, VIPs and to Major Cobbold for his time and members of the local community. energy.

Show suites open at new £8.5m home

THE show suites are now open at Henley Manor, a new 80-bed care home which will provide residential, nursing and dementia care and create more than 100 jobs locally. The luxury development is being built at a cost of £8.5million across a one-acre site. Opening in December, Henley Manor will feature award-winning design innovations and home comforts. Facilities will include a cinema, hairdressers and therapy room. Each bedroom will be elegantly furnished, have an en-suite bathroom and many of those on the ground floor will have access to their own patio. Other communal areas include a café, a celebrations room and several dining rooms which will enable relatives to have a meal with their loved ones on occasion. Outside there will be a putting green, several water features and landscaped gardens with raised planters, giving residents the opportunity to get involved in the gardening. The new development will be Hallmark Care Homes’ 19th facility across both England and Wales.

Two high quality care homes sold for £18,600,000 The Moors Care Centre, Ripon The Wharf Care Centre, Stourport-on-Severn • 70 beds and 67 beds respectively • Recently built assets • 100% en-suite wet rooms • Sold to Target Healthcare REIT • New 35 year leases to a subsidiary of Maria Mallaband Care Group

Whether you are selling or buying, contact HPC today to find out how our experience gets results. Tel 01937

222107 Email enquiries@healthcarepc.co.uk Visit www.healthcarepc.co.uk

Sold on behalf of

HPC acts in £18.6m sale

Deborah and William Andrews with Nicky Tobin from Allied Irish Bank (GB).

New operator acquires West Sussex care home WORTHING-based provider Country Living Care has acquired the Country Lodge care home in West Sussex after receiving a seven figure funding package from Allied Irish Bank (GB). Country Living Care is a new operator launched by husband and wife William and Deborah Andrews. The funding from the bank has supported the purchase of their first care home and will help to support their strategy to acquire further care homes as the duo look to expand their business. The home is registered to provide permanent residency and respite care for 26 residents. William said: “Following our recent move back to the UK from America,

Helen set up Care 4 Quality in 2012, starting out as a care consultant to several homes across England. Care 4 Quality has since become one of the leading care consultancy companies in the UK and now has a panel of over 30 consultants and supports several hundred services across the UK. Care 4 Quality’s services are to your service’s needs. With consultants spanning the UK, Isle of Man and Northern Ireland, we can offer a range of specific expertise to suit your service.

We work with individual care homes and care home groups, carrying out mock inspections and assisting with quality monitoring in partnership with homes. Quarterly compliance visits are becoming popular with our clients, ensuring that the areas of Safe, Effective, Caring, Responsive and Well Led are audited fully and improvements are evidenced. Customers who book quarterly visits are provided with interim support for providers and managers via email and telephone. We offer support with enforcement action, warning notices and notices of Proposal/ Decision issued by CQC. These can be bespoke and can be tailored to your service. We also work with regulatory solicitors and lenders where necessary.

Sectors • Care homes • Nursing homes • Domiciliary care • Support living • Hospices • Respite • Day centres • Mental health services • Complex care

Services

Helen Fuller 01579 324787 07748 142122 helen@care4quality.co.uk www.care4quality.co.uk

over 80 care homes across the UK. Mike Bullas, founder of the Blue Brick Healthcare brand, said: “Target Healthcare’s acquisition of the homes adds two further high quality assets, in strong locations, to its portfolio. It also enables Target to expand its tenant group with a care group operator of high standing. Target Healthcare was advised by Dickson Minto and Maria Mallaband Care Group was represented by Freeths. HPC director Ian Wilkie added: “As specialists in the UK care sector we were delighted to source and introduce Blue Brick Healthcare to the development sites at Ripon and Stourport as well as represent Mike Bullas, a long standing client, in this formative deal.”

Deborah and I wanted to use our experience in the healthcare sector to run our own care home. “We are delighted to acquire Country Lodge and work with our dedicated, highly trained and experienced team. “Country Lodge provides superior care facilities in very tranquil and comforting surroundings for residents needing nursing care, respite care and terminally ill care. “We have exciting plans to expand with future acquisitions and the funding from the bank’s local team in Brighton gives us the confidence to consider new opportunities when they arise.”

The health and social care quality compliance specialists! Helen has over 20 years’ experience in management of health and social care services. Helen has managed residential, nursing, day care and dementia services. She has been the area manager for several homes, responsible for co-ordinating them and ensuring compliance.

HPC Healthcare Property Consultants represented Blue Brick Healthcare in the £18.6m sale of two care homes to listed investor Target Healthcare. Built in 2015, The Moors Care Centre in Ripon comprises 70 bedrooms with full en-suite wetroom facilities. The Wharf Care Centre, which opened in 2018 in Stourport, Worcestershire, comprises 67 bedrooms with full en-suite wetroom facilities. The homes have been developed and operated by Blue Brick Healthcare, which provides wideranging care and specialist needs to the elderly, including those living with dementia. They will be let on 35-year leases to a subsidiary of national care home operator Maria Mallaband Care Group, which runs

• Mock CQC inspections • Action planning • Auditing (health and safety, good governance, internal) • Enforcement action support • Registration • NOP/NOD support • Factual accuracy challenges • Ongoing support • Crisis management

Operator holds key to future care at newly built home BARCHESTER Healthcare has received the keys to Mortain Place Care Home in Eastbourne, enhancing the independent care home provider’s portfolio. General manager Lesley Standing accepted the keys to the 80-bed property from McGoff Construction project construction manager Mark Tomalin. During the build more than 100,000 bricks were laid, more than 750 energy-saving light bulbs were fitted, and in addition to 1,800m² of turf, 500 plants, trees and shrubs were used to create the landscaped grounds. Lesley said: “The builders have done a sterling job and the finish is second to none. “Our expert interior design team has also added flair and luxury furnishings to the interior, completing the entire refurbishment in just two weeks. “Our intention is to create a building that offers bespoke, high quality to our residents, where we can provide person-centred care to meet their individual needs. “Personalised care really is at the heart of everything we do, and we are looking forward to welcoming our first residents.” When it opens, the home will

“Personalised care really is at the heart of everything we do, and we are looking forward to welcoming our first residents.”

feature a café with orangery, a private dining room, choice of lounges, spa bathrooms, a life-skills kitchen, a large terrace, an in-house hair salon, and en-suite bedrooms with garden access for ground floor rooms. A daily life enrichment programme with an array of tailored activities, a concierge service, as well as delicious and nutritious seasonal meals will also be provided services at the home. Mortain Place is owned and operated by Barchester Healthcare, and will provide personalised residential and dementia care for 80 older people in the neighbouring community. It will open its doors to residents this autumn.

CARINGPRODUCT NEWS Advertiser’s announcement

Home hosts Women Why aren’t more care Who Write launch

homes going digital? THE introduction of GDPR in May last year added a lot of impetus to the need to bring business records online. The trend to move towards digital systems and adopt a multitude of different technologies has not circumvented the care sector. Digital uptake and interest from care providers has certainly spiked – helped in part by the increased focus from CQC. However, there is still a significant section of the market who are maintaining all of their records manually in paper. CoolCare has been a stalwart of the national care shows for the last decade. We’ve seen trends in tech come and go, we’ve helped many make their first steps to digitisation and we’ve watched the increase in software providers with new solutions enter the market. The increase in footfall to software stands remains high. The role of tech is a lead theme across most conference talks. Whereas in years gone by, those who came to our stand had a clear objective in digitisation, we are seeing an increase in care home owners and providers who want to go digital but are unsure what that means for their organisation; why it will help; and whether or not they even really want to do it. So yes, interest is increasing and some providers have a very clear vision of how they want to plan their tech infrastructure and how they will implement it. But be comforted, if you are still unsure about digitisation for your

company, you are not alone. Plenty of providers get over-faced and end up talking themselves out of all the solutions put their way – there are just too many options and too many different areas of your business to consider. The nervousness of making the wrong choice is causing many to stick with the status quo. It feels safe. Staff are used to it. If it ain’t broke, why fix it? There are a lot very good reasons and most of them don’t require anything complicated to achieve these benefits. Firstly, GDPR. managing data and access to it is just easier with digital records. Think of the piles of boxes of archiving vs. a few clicks online. Secondly, it saves time and money. Through its digital transformation programme between 2012 and 2016, the Government saved £3.56bn from effective digitisation. The gains from this are increasing as productivity improves. Yes, it’s a big example, but let’s face it, if the Government and civil servants can cope with the change, anyone can! The hardest bit is taking the first step. Take an easy bit of your business and digitise that first – for example, your staff or resident records. Then build up to more sophisticated processes as and when your team get used to it. To find out more about the simple steps you can take to digitise your records, call CoolCare on 0113 3853853 or email info@coolcare4.com.

A SOMERSET care home played host to the launch of a new writing initiative designed to help people in the community who may be lonely, isolated or vulnerable. Women Who Write is a voluntary organisation orchestrated by Helen Brodie which harnesses the power of the written word and the simple joy of receiving a physical letter. Currently operated by a small group of women, but also keen to recruit men and children, the idea is to reach out to those in the local community who might benefit from additional engagement to support their wellbeing and encourage interaction. The delivery and collection service offers the scope to form a pen pal type arrangement, but replies are not required or expected. The residents of Somerset Care’s Frith House in Burnham-on-Sea were

visibly thrilled to receive their letters and enjoyed exploring the contents. Manager Vicki Mitchell said: “The residents’ reaction to receiving something as simple as a handwritten letter was tangible. “For writing to have that impact; the ability to bring happiness into someone’s life, to provide that moment of warmth, acceptance and sense of belonging is evidence enough that this is a truly powerful tool.” One of the core aims of the letters is to actively promote discussion, engagement and the opportunity to reminisce. Residents were delighted to share their correspondence with Frith House staff, volunteers from WWW, the Deputy Mayor and the Town Crier, who all enjoyed the morning and were on hand to support the project.

Advertiser’s announcement

Accessible, adaptable bathrooms LEADING social provider Habinteg is lobbying the Government to ensure more new homes meet the Building Regulations Approved Document M4(2) baseline. It points out that currently only seven per cent of homes in England meet the basic ‘visitable’ criteria, yet there are almost 14 million disabled people in the UK. Closomat, Britain’s leading provider of accessible toilet and bathroom fixtures, says it is not hard for homes to be built to meet the M4(2) criteria, especially in the bathroom. “The bathroom is perhaps the most important room in a home that is accessible,” said Robin Tuffley, Closomat marketing manager. “It is the room most frequently adapted, and the toilet the fixture most commonly altered. “Yet a little thought at the initial design stage, and little extra cost during construction, could ensure it is both appropriate for all occupants’ needs, even if those needs are different, and easily adaptable.” Closomat has produced a simple quick reference guide that highlights key areas to consider in the

When is a bib not a bib? bathroom in accessible housing. The guide can be downloaded free of charge from the company’s resources tab on its website. Enquiries: Visit www.closomat.co.uk or call 0161 969 1199.

CARE Designs sells a diverse range of dignified clothing protectors giving users a breadth of options for their different needs. Our Pashmina Scarf Style and Cross Scarf Protectors address the needs of people looking for highly dignified and elegant clothing accessories, while incorporating the functionality of a bib. Our Tabard Style Clothing Protectors are made with our professional grade PRO80TM fabric

which is tough, waterproof, absorbent and washable up to 60OC. They have fold-out pockets to catch dropped food, perfect for keeping users clean and dry whilst eating. Our Adult Neckerchiefs are soft-feel, highly absorbent, quick drying and are available in six colours and two sizes, perfect for catching dribble and spills. Tel: 01223 840236 E-mail: enquiries@bibetta.com Website: www.caredesigns.co.uk

CARINGPRODUCT NEWS

Staff from specialist property agent DC Care took part in the recent Memory Walk to raise money for the Alzheimer’s Society. Andy, Lisa, Michelle plus their families and four-legged friend took on the challenging 6km route at the Leeds event. Among thousands of eager participants, the walk began within the grounds of the Temple Newsam estate before branching out into the surrounding scenic countryside, offering a challenging assortment of terrains and gradient changes.

Sustainable future proof flooring for hardworking places THE market for sustainable flooring is growing and international flooring specialist Gerflor is leading a green revolution with the manufacture of aesthetically pleasing products that meet these eco-challenges by using increased renewable organic raw materials. The Mipolam Symbioz™ homogenous range is the company’s first flooring to contain a 100 per cent bio-based plasticiser made of corn and wheat. The range now includes 38 stunning colours overall, with 14 new colours supplementing Mipolam Symbioz™ and a further seven added to the new Mipolam Symbioz™ Nova collection (with a rubber appearance). The variety of new colours offer a clean, aesthetic design approach perfectly suited to a multitude of health and education environments. Mipolam Symbioz™ is an ideal choice for hospitals, private clinics and elderly homes for bedrooms, corridors, waiting rooms and reception rooms. Gerflor UK marketing manager Nav Dhillon

Providing holiday support for your home’s residents HOLIDAYS With Care may be the ideal solution with tailored support for your residents holidays at The Bond Hotel, Blackpool. The Bond Hotel has been providing holidays for guests who live in care home and residential settings for over 30 years, with everything you need to ensure your residents have a wonderful break away. Located within the hotel you will find accessible accommodation with all of the mobility equipment you use at home coupled with live cabaret shows every night of the year. We have some incredible Turkey & Tinsel and Christmas Come Early packages coming up in December along with our popular Abba tribute

break in November. “We use Holidays With Care every time we book a holiday, for one group they provide me with a second person for hoisting and on another group they support me with waking watches so I keep my staff levels high at home. I am confident in the provision of care as they are regulated by the CQC. Every time my residents return home I love hearing what they got up to, it is a very person focussed service.” – Barbara, Stoke Provision from one hour up to 24-hour packages can be tailored for you. This flexibility allows your home to run fully staffed knowing your residents are having a fantastic holiday by the seaside.

said: “The refreshed palette of colours now on offer with Mipolam Symbioz™ and the new Mipolam Symbioz™ Nova collection is aimed at giving designers more freedom to creatively express themselves, while at the same time delivering outstanding performance that is synonymous with our Mipolam range of products.” Enquiries: Call 01926 622600, email contractuk@gerflor.com or visit www.gerflor.co.uk

Washable protection for all your ﬂoor surfaces... The WACMAT is the original and leading

Mink

Blue

washable carpet protector since its launch in 1997, now it’s upgraded and going ‘Green’ with the New WACMAT ECO! Super Absorbent Stain resistant 100% Waterproof Anti-creep, anti-ruckle and lays ﬂat Machine Washable Non-slip comfort for hard ﬂoors 3 Year ‘no-quibble’ guarantee

Burgundy

Marble

Made in the UK by a carbon negative company Made from 100% ECONYL recycled ‘ﬁshing nets’

The WACMAT ECO is the Simple Solution for protecting your carpets, reducing cleaning costs and preventing slips. Place the WACMAT ECO under commodes or next to beds to ensure full protection of carpets and sensor mats,

Blue Shale

then simply machine wash and tumble dry! Available in a range of attractive colours and three generous sizes, the WACMAT ECO is the cost eﬀective way to ensure the cleanliness of any room as well as complementing its homely feel.

Amber

FREEPHONE: 0800 074 3749 www.richardsresidential.co.uk Vivary Buildings, Spring Lane, Colne, Lancashire, BB8 9BD

ACCOUNTANCY SAVVY!

Our goal is to work with you to carefully assess your personal or business requirements with the ultimate aim of reducing your tax liability – evaluating your needs and offering expert advice where and when you need it in a professional albeit informal environment.

Furnishing homes for 60 years SHACKLETONS has been supplying the UK’s leading residential care home providers with design-led traditional and contemporary healthcare furniture since 1959. From new builds to refurbishments, we work closely with our customers throughout the whole process to create a care environment which is safe, practical and stylish. Care is a core value at Shackletons. We don’t just design and manufacture furniture; we create a comfortable and enjoyable experience. We believe that a care environment should feel like a home from home. As a result, every piece of furniture is designed and created to be stylish and comfortable, with modern fabrics

and contemporary shapes. And just as importantly, these pieces are highly practical and appropriate for the consumer. Our 60 years’ experience of furniture manufacturing heritage is a tremendous foundation which, over the last 12 months, has allowed us to further expand and enhance our range of furniture, dining tables, dining chairs, beds, occasional tables and cabinetry. Shackletons is exhibiting at The Care Show, Birmingham NEC, this year located at stand 3A E70. Come and join us on October 9 and 10 to experience our vision of producing design-led, healthcare furniture first-hand.

With our unique understanding of the Care Home Business, we can assist in the following ways:

• Start-up business advice • Advice & assistance with the purchase or sale if applicable. • Tax • Preparation and analysis of financial statements. • Bookkeeping and payroll services • Sales invoice preparation and monthly analysis for credit payments • Tax planning strategies. • Understanding service user funding • VAT (if applicable) • Business succession planning.

JER ACCOUNTS SERVICE

7 St Pauls Yard, Silver Street, Newport Pagnell, Bucks, MK16 0EG tel: 01908 210666 Email:jane@jeras.org.uk mobile: 07956 917591

How to add a bit of sparkle NEW builds, extensions and complete refurbishments are easy, because you set a budget and know how much you have to play with. What is more difficult is when you don’t have a budget but suddenly decide that your home needs a quick spruce up, especially at this time of year when we have Christmas approaching with parties for residents and families. There are solutions. Painting or papering a feature wall can have

a great impact as can new cushions, tablecloths, curtains or a couple of pieces of artwork. Maybe a few new pieces of furniture which can co-ordinate with your existing pieces. Whatever your budget, large or small, we can assist you. Enquiries: Call Eda on 020 8339 6133, email eda@access21ltd.co.uk or visit www.access21interiors.co.uk

NEW

CAPABILITIES, ESTABLISHED EXCELLENCE From Gainsborough Specialist Bathrooms, the new name for Gainsborough Specialist Bathing.

NEW G360 SERVICES DELIVER: MANAGEMENT COST AND TIME SAVINGS

Specialist assisted baths

MAXIMISING YOUR INTERNAL RESOURCES

Trusted enablement, installation and management Lifetime suppor t and servicing

STRONGER SPECIALIST CARE

NEW Safe accessible bathrooms and wet rooms

IMPROVED CQC COMPLIANCE

NEW Seamless transfer, washing and toileting solutions

info@gainsboroughbaths.com

GENUINE SUSTAINABILITY REDUCED HR PRESSURES

NEW Project design with vision

01527 400 022

ENHANCED BUSINESS FOCUS AND PERFORMANCE

REDUCED RISK AND LITIGATION

www.gainsboroughbaths.com

THE ELEGANT PETRA RANGE To find out more call: 01924 868 470 For more information visit: shackletonsltd.co.uk

Shackletons are exhibiting at The Care Show this year. Come and join us on stand E70 to experience our vision of producing design-led, healthcare furniture first hand.